4 Helpful Votes
Sail Date: January 2018
Family needed a short cruise due to school and work vacations. It was cold most of the time, especially in Key West on Wednesday. So, lots of time was spent on ship. Room size was great but little signs everywhere showed the age of the ... Read More
Family needed a short cruise due to school and work vacations. It was cold most of the time, especially in Key West on Wednesday. So, lots of time was spent on ship. Room size was great but little signs everywhere showed the age of the ship. Food was adequate except for scrambled eggs. They were downright awful. I ask the chef in windjammer to make scramble eggs for me. They were worse than the watery scrambled eggs in the buffet. I can absolutely guarantee that company executives have never eaten this food. If they did, these eggs would be gone in ten seconds. There is great food in restaurants where you have to pay. I had an excellent steak and the service was excellentl. Room service was good also but was longer than the 45 minutes suggested. The overall conclusion was that the cruise was only adequate. It’s clear that senior executives at corporate offices are not paying attention to details. Read Less
2 Helpful Votes
Sail Date: December 2017
Embarkation was smooth and the rooms were ready by 1:00PM, which for a ship that started check-in at noon was nice to not have to worry about a packed Windjammer deep into the lunch hours. The ship was as I remembered it during a past 16 ... Read More
Embarkation was smooth and the rooms were ready by 1:00PM, which for a ship that started check-in at noon was nice to not have to worry about a packed Windjammer deep into the lunch hours. The ship was as I remembered it during a past 16 day Transatlantic, still clean, pleasant staff, quiet areas to hang out, and decent sized fitness facility for the number of passengers. The ports of call was the reason for being drawn to this cruise, and other than the ports having the 20-minute Florida style rain storm things it was enjoyable to be ashore and enjoy the culture. Only port that seemed more pushy was Granada where taxi drivers were stopping you in the streets trying to do island tours, and on once occasion more than once. Dinning was decent, but the portion sizes seemed to have been cut in half from past sailings, as well as new menus have been pushed out which have reduced the number of soufflés, and dinner seems more rushed now with service being like lunch where you order three courses at once instead of just the starter and entree at the beginning, and then dessert after everyone has finished their main course. The benefit is you can determine if you want to save room for dessert, the drawback is how rushed you are in the meal. This was the first cruise I have been on that I didn't attend any of the shows so I cannot vouch for the quality of the entertainment. The one enjoyable thing on the Serenade at the Windjammer is in the evenings there is a specialty corner where you can try a large variety of ethnic foods. We also had the pleasure of having the Head Chef from Trinidad & Tobago, and the Sous Chef from Jamaica which for one table made Caribbean food. We asked our Head Waiter to try what they were dining on multiple evenings and the meal was delicious. Plates of Jerk Chicken, Rice & Peas, and fried plantains graced us and was probably better than any of the planned menus, other than the New Years Eve dinner. The only issues/complaints from the cruise were that after paying the holiday prices of the cruise, there were extra charges to celebrate the New Years, ranging from $50-150 per person depending on the desired venue, with the requirement to purchase a champagne package in addition. Otherwise due to the rain our tour in Granada was cancelled making for for the issue with having to deal with the island tour groups. And as a note for St. Kitts, if you port outside of the shopping area port, ask about the free shuttle to the shopping area/town, which was not announced until 11:00 a.m. for us, which I had a tour at 12:00 p.m. which prohibited the use of at the time of announcement. For this service there was not a sign or information on the pier to identify this was an option. Kids wise, the kids camp was enjoyable and Adventure Ocean is good sized. Even during the holidays we did not have an issue with the space being over occupied and not being able to send our younger child when she wanted to partake in the activities. As for the Teen Zone it is a bit small for the size of the ship and seems to be lacking activities for the kids. On many times dropping off the younger kids, the teens who were present were just sitting not doing anything. This may have something to do with the age as well, but also seemed not to be very organized, and the space did seem smaller compared to other teen areas on other ships. They did enjoy the shore excursions we went on, regardless of how cranky the teenager may have seemed, there were many laughs and memories made. We are scheduled to go next year on a similar cruise and have been back and forth if we want to stay with Royal, move the booking to Celebrity, or just try something new based on the experience of the last cruise. Although the vacation was enjoyable, there are many changes that are being made shore side that have impacted the WOW that has become desired from Royal. The staff still remains trying to please, and the ships are still nice places to relax, but the experience is becoming less enjoyable as the cruise line is more worried about the bottom line than the passengers experience. Happy Sailing! Read Less
1 Helpful Vote
Sail Date: December 2017
This was a cruise for the whole family, 8 adults and 6 children, of which all are very satisfied. Embarkation went very smoothly which sannot be said about the disembarkation! It took nearly 3 hours mainly due to very low manning of US ... Read More
This was a cruise for the whole family, 8 adults and 6 children, of which all are very satisfied. Embarkation went very smoothly which sannot be said about the disembarkation! It took nearly 3 hours mainly due to very low manning of US passport controllers, only 2 persons to handle more than 2000 pax!!!! The cabin was allways clean and tidy due to a superb stateroom attendant, John Travaso. I also have to mention our two waiters, Romeo Cervantes and Christian Favor Ordillo, who made dining to a moment of the day. Interesting ports and we arranged the shore excursions ourselves. Of all the ports we visited, we liked Bridgetown and Antigua best. I will not hesitate in reccomending a family cruise on board this vessel. Being a non-American citizen, my experience after having been through immigration control is terrible. More than 3 hours and going through the same procedures twice! This is not the way to welcome tourists to USA! Read Less
Sail Date: December 2017
Chose this cruise to have a Christmas vacation trip with minimal planning. Would not go again at Christmas time. Huge crowds at airports on 12/21, less so on 1/2. Many, many children on the ship. Teenagers took over the Vortex lounge on ... Read More
Chose this cruise to have a Christmas vacation trip with minimal planning. Would not go again at Christmas time. Huge crowds at airports on 12/21, less so on 1/2. Many, many children on the ship. Teenagers took over the Vortex lounge on Deck 13 near the end of the trip, ruining the nice auiet spot we’d found. Kids’ behavior in the Windjammer buffet dining room pushy and non-hygienic. Actually saw one child take a drink out of a glass of tea, and then put it back on the tray for someone else to take. I was able to get that rectified, but what else did that child do? Serenade of the Seas is showing its age. We had an interior cabin but surmise much is the same in other rooms. We had exactly 2 electrical outlets, neither near the bed. We also had cable modem hookups. Gee, I wonder how long ago they were last used. The bathroom shows wear-and-tear from 13+ years without a major refurbishment. In November 2017, the ship was worked on for a week, but it appears that may have been mostly carpet. The crew is lovely and most are eager to help. We befriended several of them and had long talks about family, life on the ship, etc. We hated the fine dining arrangements. The first night, our planned table for two turned into a table for 8. We ended up switching to “my time” dining but used it only twice, both times having to wait in line for a table for 2. So we had all 3 meals in the Windjammer and the evening staff seemed particularly happy to have us for dinner. Certainly better treatment than we got in the fine dining room. Our only complaint in the Windjammer was the floors. It’s not clear they ever vacuumed the new carpet during our cruise. Chunks of pilled up fiber were everwhere. The tiled areas, especially on the edges of the eating areas, were dirty too. On the other hand, all the other public areas of the ship were spotless. We would probably avoid Serenade of the Seas until a major update. On the other hand, it would be a joy to see some of the crew members again. So it would depend on dates, cost, itinerary. Read Less
Sail Date: December 2017
The Diamond lounge fills to capacity by 4:15, prior to service at 4:30. The lounge seats about 34 guests and the Lounge attendant will absolutely not open the door to the adjoining Viking lounge. He watched Diamond members stream in ... Read More
The Diamond lounge fills to capacity by 4:15, prior to service at 4:30. The lounge seats about 34 guests and the Lounge attendant will absolutely not open the door to the adjoining Viking lounge. He watched Diamond members stream in between 4:30 and 5 pm see no vacant seats and leave; or simply order a drink and walk round to the Viking Loung. About the third night of an eleven night cruise the vast majority quit going to the Diamond Lounge and utilized free drinks on Seapass at the other bars on the ship. I found it absolutely appalling that he wouldn’t extend the Diamond Lounge to accommodate all Members who wanted to relax and socialize with fellow frequent cruisers. Many fellow Diamond members complained throughout the cruise about the limited size of the lounge and no attempt was made to accommodate their needs. Royal Caribbean need to address this problem. The Serenade however is kept very clean. Cabin, bathroom and public areas we’re always clean. The crew was always visibly cleaning the ship. The Dining room breakfast and Lunches are very good. At lunch they have a salad station and either a stir fry or pasta station. First RCCL ship where I experienced the additional Pasta or Stir Fry prepared as you request. Dinner was hit or miss. Didn’t do a Specialty restaurant. However, They did have Surf & Turf one evening. I had Lobster but I heard the Filet Mignon was excellent. Entertainment was adequate but not spectacular like the mega ships. They had Live music frequently @poolside and nightly in the Atrium. In all, we would sail on the Serenade of the Seas again. I particularly Like the Itinerary that includes Aruba. Read Less
2 Helpful Votes
Sail Date: December 2017
We chose this ship because were traveling with family and thought the Christmas cruise would suit all of us. We were willing to pay the extra for what we thought was a special holiday cruise. It did not feel that special. Let me say to ... Read More
We chose this ship because were traveling with family and thought the Christmas cruise would suit all of us. We were willing to pay the extra for what we thought was a special holiday cruise. It did not feel that special. Let me say to begin with that we have been on many cruises with many lines of all classes and 5 on RC. This was the worst. The staff were very good although pressed because of reduced numbers which was so noticeable that my husband checked the statistics comparing them with some old ones. That clearly told the story of that cut back. The food was very good other than a couple of meals which were indelible. We only ate breakfast in the dining room once and that was Christmas morning. They shuffled us to the far back where it was empty. I don't think our waiter had ever waited on before. I didn't care for the ambience in that room. One day we had lunch in there but did not find the experience worth going back for. We ate all our dinners in the main dining room in Anytime dining.I rarely send back but do not get the crepes in cheese sauce. They were in a ramekin and the crepes had absorbed all the sauce so were just a glutinous, dry mass. Similarly the scallops au gratin which were two of the tiniest bay scallops in what I decided was left over garlic liquid from the escargots in the escargot dish. No sign of cheeses sauce which would be the way to serve. New Year's Eve in the dining room was a disaster-short staffed. Maybe I can't blame them on that as people who had signed up for My Time dining and never been before decided to come that night. They handed out hats and streamers but there were none left for us at 7:30pm and two hours into a cold meal where we had to ask for bread/butter and water they told us there were no more soufflé which we ordered with our main course.. We walked out without dessert-but--the next night, New Year's Day, which was my birthday, they brought me a cake and souffles for the table. By the time they came we had already ordered and eaten a dessert. Severely understaffed. Anytime dining is a joke because they want you on the same table every night at the same time which we did and had wonderful service from Antonio and Fang. Unfortunately the MD gave away our table NY's Eve. We ate breakfasts and lunches in the Windjammer. They were generally good but the same every day. Disappointing that there was not sushi which you now can only get in their restaurant. They need to improve on the eggs Benedict-cold Hollandaise and not freshly prepared eggs. So easy to precook and heat up as the do on HAL. Most of the venues on the ship were not in use. They crowded us into the Schooner bar for trivia because clearly they didn't have the staff to open up the larger Safari bar area. It was cold, dark and uninviting.There were already people in the Schooner playing all kinds of provided games. We went to Karaoke in Safari the first night and were told the machine wasn't working. We never went back. Everything seems to be crowded into the center atrium with people hanging over the railings trying to see what is going on. We gave up on NY's Eve as they were selling tickets for seats in that area. How cheap can you get. Shall I mention them holding back our checked bag because there was a bottle of wine in there. The first night my husband did not get his bag until after 8 pm which was after dinner. I call this petty. What are you to do if you are flying straight in to the cruise. The hotel manager did send us a bottle of champagne which was a nice gesture but the damage was done. The Cruise Director was very entertaining- probably the best I have seen. We only walked through the casino on time and the cigarette smoke was unpleasant. But as I said RC set a standard for a cruise which they are no longer following up on any more. The kids enjoyed the riding, snorkeling and swimming with dolphins. At over $1000 we opted out. We all did the Spice Farm in Grenada which was nice. We bought a coffee card which was a good idea. I will now have severe reservations about taking a Royal Caribbean cruise again. Read Less
Sail Date: December 2017
We choose this cruise because the children were out of school over Christmas and New Years. We booked adjoining staterooms with my daughter, her husband and 3 girls, but when we arrived onboard, the rooms were not adjoining. There are also ... Read More
We choose this cruise because the children were out of school over Christmas and New Years. We booked adjoining staterooms with my daughter, her husband and 3 girls, but when we arrived onboard, the rooms were not adjoining. There are also other things that were unpleasant on this cruise, as the sheers hanging on the patio door were shredded and each time you moved in and out of the door the sheers attacked you. Now, for the amount of money we paid for this holiday, this was very embarrassing for me, as we don’t live like this in our home and I suggested this cruise to my family. Also, when we arrived in the dining room the first night for dinner our table had a place sitting for 6 people, instead of 7 that was booked and paid for months in advance. The table was round so hard to add the 7th chair. Read Less
1 Helpful Vote
Sail Date: December 2017
I choose this cruise because it covered Christmas and New Years. The ship was very short staffed. The staff was friendly and tried to be helpful but way overworked. Could never get anyone's attention to get what we needed in dining room. ... Read More
I choose this cruise because it covered Christmas and New Years. The ship was very short staffed. The staff was friendly and tried to be helpful but way overworked. Could never get anyone's attention to get what we needed in dining room. Saw the waiter when they took your order and brought the food 30 minutes later but then never again not even to remove the dirty dishes so we stacked them on the next table. Tacky but didn't know what else to do. No waiters in sight around pool area. In general in every area of the ship it was understaffed and obvious. I guess that saves save money for RCL. Chop's at $200.00 was a terrible waste of money. Don't pay for drink card because no will waite on you. The fruits and vegetables were not fresh most of the time. Bed in room were like sleeping on sidewalk and no shampoo or conditioner in the room. All together a really disappointing cruise. Read Less
1 Helpful Vote
Sail Date: December 2017
We wanted a smaller, intimate ship so that was our reason for choosing the Serenade of the Seas. Food in main dining room was really bad and inedible. My sister's chicken dish was obviously microwaved and inedible. The lobster was ... Read More
We wanted a smaller, intimate ship so that was our reason for choosing the Serenade of the Seas. Food in main dining room was really bad and inedible. My sister's chicken dish was obviously microwaved and inedible. The lobster was overcooked and tough. The appetizers were generally good but the second time that I ordered escargot it was cold. The staff had attitudes except for our cabin attendant and one person at the Windjammer who was really helpful. Entertainment......was non-existent. Appeared to be a huge cutback in staff. Food in Windjammer was descent. Food in Chops was excellent. Our hallway to our cabin smelled like poopie diapers. We brought this issue up to the housekeeping staff but nothing was done. There was a terrible tour bus accident to the ruins. We looked into booking another cruise while on this cruise....staff was sick and had attitudes. I will not book another cruise on the Serenade. Read Less
2 Helpful Votes
Sail Date: December 2017
We chose RC because friends recommended them. After reading we decided it was worth the try, this is cruise number 8 for us and we wanted to try something different. Room: First I have to say the stateroom attendant was very well ... Read More
We chose RC because friends recommended them. After reading we decided it was worth the try, this is cruise number 8 for us and we wanted to try something different. Room: First I have to say the stateroom attendant was very well balanced with present when needed and hidden when not. When we did need him he was very prompt and complete. The room seemed a bit smaller than most we've been one while not much different in sqft. The balcony was larger than most and this was noticeable by the real table placed there. Great for eating or just sitting there holding coffee, it was nice to have the options. The shower was a bit small for me at 230 I'm not made to shower in a phone booth. Food/Service: Buffet service got better as the cruise went along. After the first day I was highly disappointed but found it improved and was able to make it through by using the Park Cafe for some snacks. The main dinning room food and service was excellent. I only got one bad dish at the main dining room but it was more than made up for by the remaining items. Our wait staff only forgot 1 order and I think they felt very bad for it we never waited on another thing. Bar Service: We didn't utilize extensively the alcohol service though we did get soda there. I have to admit this was the one place I was frustrated often. The bar tenders didn't seem too thrilled about serving my coke and often took orders for other drinks first. I even told one to just hand over 2 cans and I'd serve myself; he informed me he'd get to me in just a min. I'd already been patient in waiting 3-5 min on other customers to jump in front of me. Ship: Even in mid December the pool was crowded, the hot-tubs were crowded, and even the kids area was crowded. The lifeguards were very nice and polite though. Lots of deck chair saving going on made it a bit frustrating to see people walking around looking for chairs. Even observed one lady saving 2 chairs, 1 in the sun and 1 out. She would bounce between the pool and sun then shade chairs. This is the first time my daughter has really been old enough and enjoyed the entertainment. While we didn't get a chance to see any of the big shows we did play trivia, karaoke, movie, and see 2 music acts. Overall the entertainment was ok but would like to see more ship activities available. The rock climbing was ok, though only open short periods of time, and the put-put course was crowded. Read Less
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 4.0
Rates 4.0 4.3

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