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48 Costa Mediterranea Cruise Reviews

poor as already expected "If you go on a cruise for the first time you might find the Costa Mediterranea great. But in my case , i had been at a Royal Caribean Cruise before , and i had already this impression that Costa ... Read More
poor as already expected "If you go on a cruise for the first time you might find the Costa Mediterranea great. But in my case , i had been at a Royal Caribean Cruise before , and i had already this impression that Costa wouldn't be at the same level... and in fact i was not mistaken.... i was travelling at Costa Mediterranea from 14 to 29/2 and the reason was because i was very much interested in the itinerary, so i thought it was worth trying, It started right from the beggining , when i felt massified among lots of people that behaved like animals in the eating time . Costa Mediterranea has a poor buffet , in terms of quality , and organization . Sometimes was kind of chaotic the lunch time, no place to seat , food was not located in the same room , so we had to look for fruit or other in other corners /rooms. i also remark the rudness of the Cruise Director , an austrian member of the crew that was scolding an young man of the crew that was explaining to us how to access internet , and he was using a table , and this rude director said to him that the table was not there for this purpose ... even seeing that he was talking to us ...he didn't care we were watching his ruduness.. but the worse thing was still about to come: i bought 3 packs of 1 GB internet each , that costed 65€/each , and in my account board there were invoiced 5 packs.... one of it , it had been consumpted in 1 hour!!! when i was only reading my emails and sending some whatsapp messages/phone calls , it was not possible to use 1 GB in such a short period of time. I have claimed and explained this , but they didn't accept the claim by saying that they confirmed the 2 extra puchases had been made by my mobil phone, so i had to pay. One person of my group that only bought a pack of 25€ for social networks , was debited 110€ correspondant to a 3 GB pack , and he also claimed because he didn't buy that pack ... and they said that was a mistake , so the debit was cancelled. i understand that internet in Costa Cruisers doesn't work properly , so my advise to every passenger traveling with Costa is to not to buy internet packs on board or to check on a dayly basis and carefully the board account to avoid these problems and not to have unpleasant surprises. the only positive moment and service , was the entertainement shows in the evenings, they were good and well performed. However , this was not enough to have a global positive opinion , so i wouldn't reccomend Costa Cruise at all in particular Costa Mediterranea" Read Less
Sail Date February 2020
From the beginning of the embarkation to the end I would have to say that we were sorry that we chose Costa. No communication had been given to us for getting to the ship from the airport. The phone number we were given was not in service. ... Read More
From the beginning of the embarkation to the end I would have to say that we were sorry that we chose Costa. No communication had been given to us for getting to the ship from the airport. The phone number we were given was not in service. We worked it out with a taxi at the beginning and end of the cruise at the cost of €100 each way. The itinerary was what we wanted and the tours were well done but for the language barrier. English was at the bottom of their priority list and messages were read after at least 4 other languages first. No one spoke English with less than a severe accent and making it difficulties follow. The crew was sour and rarely smiled. Our safety drill was a series of lining us up at the muster station. Pushed into rows of three, shoulder to shoulder I resented being touched by these serious crew members. Don’t touch me! Tell me. Oh yes, you can’t speak English. The food was mediocre at best. I’ve never lost weight on a cruise before. Communication and manners were lacking almost always. There were no substitutions in the dining room and vegetables were lacking. Any other cruise we’ve been on offer alternatives every day. The buffet was also lacking taste, variety, and tender meat choices. The same menus were offered every day. We could not have butter unless we asked for it and waited for someone to get it from the kitchen. Coffee was offered with breakfast and after that we had to pay for it at the bar. They actually have a drink pkg for coffee juice and water. Most of all, the waiters pushing past you with trays or reaching across you to serve or remove dishes was so rude. Whether you had to step aside for them as they rushed by or get shoved out of line as they filled the clean cup tray, the waiters were rude. Even in the dining room our orders were mixed up and waiters could not seem to serve plates in a mannerly way. They still reached across our faces to serve others. The entertainment was mediocre at best except for one singer and 3 acrobats. The dancers were not nearly what we have seen on any other cruise. Their poor synchronization accompanied poor routines. I guess what frustrated us most was the inattention to the English speaking guests with brief announcements which we did not understand. As well, the tour guides who could speak good English were few with a lack of ability to converse with us. Speaking of inattentive behaviour on the part of the crew, we were mainly ignored with little or no eye contact. The sour looks on most of the employees’ faces indicated a poor work climate perhaps and poor morale amongst staff. Wait staff never helped in any way but to clear dishes at the buffet. No smiles, no good morning, no ability to understand what you might be asking for, such as “Do you have hot cereal this morning, porridge, oatmeal, cream of wheat?” Our room steward was sweet and did his best with a stale-smelling stateroom. The pillows seemed to need washing and the carpets required a good shampoo. (So did our soap dispenser in the bathroom) Another warning is that the added 15% per day is a required fee. They do not regard it as a tip. In fact, they told us that we were free to tip individuals but we could not withhold any of the 15% per day charge for our severely poor service in the dining room. Speaking of money I’d like to say how angry I was at not being able to get an accounting of my charges. I had to have my husband with me because all room charges were put on his account only (even though we signed equal status for charges.) I was the one who booked the cruise, arranged for the tours, paid for our two watches that we bought, all on my Visa not my husband’s. When I asked them to change the accounting they told me that it could not be changed because of the system. All charges and payments would be under the man’s name in a cabin. Really, is this 1950? All said, our itinerary was ideal and the tours worth the money even without good tour guides. There was a lot of written information on each port to follow along. Within the opulence of this ship a number of disappointments seized us and threatened our joy of going to see the land of my heritage. But Norway out-performed this costa ship with its grandeur and awe inspiring beauty. Read Less
Sail Date June 2019
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice ... Read More
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice and quiet and the crew were very nice. Also, embarkation and debarkation were relatively quick. The cons are too numerous to list but they include an aggressive attempt to upsell everything, a 6 a.m. beer delivered to our cabin (and a couple of others), and the food in general. Costa has very little for vegetarians other than pity and disdain. I asked for the vegetarian menu and was promised one for the next evening. The next evening the waiter, a good man, gave me the vegetarian menu before being called away. When he returned, he took the menu away and told me it was only for people with allergies. It may have been a language problem, but I was not allowed to see the vegetarian menu again. One evening there was literally only one dish that was marked vegetarian and it was not a main, but a side of sauteed mushrooms. The buffet was not better, as the food was always lukewarm, including the salad bar. Our cabin, though the decor was dated, was comfortable and roomy, with plenty of storage including space for the suitcase under the bed. We had booked a balcony guarantee and received a premium cabin, 5192. We usually use a nightlight in the cabin, but the helpful gap between the door and the floor kept the room comfortably lit throughout the night. Fortunately, the head of the bed was not in a direct line with the door, so we were able to sleep. The incident with the beer came back to haunt us, as we noticed a spurious charge on our final bill marked “mini-bar”. We never, ever use the mini-bar, so we challenged this right away. At first we were told that a beer had been taken from the mini-bar, which we said was ridiculous since we had a drinks package and could get all the beer they would serve us. Then, after a 20-minute wait, we were told we had ordered a beer from room service. We mentioned the mystery beer delivery at 6 a.m. and after another 10 minute discussion, we were finally told it would be removed from our final bill. I asked for a copy of the new final bill but was told that it could not be done because Corporate had to approve it. We’ll see when the credit card bill arrives. The ship shows signs of age, and every trip to the public restrooms resulted in at least one unpleasant confrontation with a clearly non-functioning toilet. Which points out the greatest problem with this ship in my opinion, and that is the fact that 853 crew is not enough to create a comfortable and pleasant cruise experience for 2600+ passengers. We were happy we didn’t pay full price for this cruise, with our costs coming to just about 100 a day per person, but we felt really sorry for a couple we met who had paid 200+ a day per person. Read Less
Sail Date May 2019
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say ... Read More
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say the least!!! Never again will look or put a foot on a Costa vessel regardless on what they offer. A catalogue of mistakes, rudeness, could not care and bother attitude from all, especially from management, supervisors and officers as a whole. Informations as from the so called Head Offce never reached the vessel, comunication failure all round. Billing instructions even worst. Costa liner has become a 'bums on seat' category styled business, they attitude has totally gone astray and into deep waters. No customer skill or customer care in force. All what they want is: come on board, pay the bills and get out!!!!! Arrived in Dubai with BA flight at 08.00, presumably you could check in at 13.00, never advertise differently, the earliest they allowed you to, was 16.30, without a drink, snack or whatsoever. Had a special need individual with us, requested a wheelchair for at least 4 times, never arrived untill 17.20. By this time we were already stressed up. Taken luggages at 11.00am, yet never arrived in the cabins untill 20.45, just before dinner time. We were planning to visit Dubai, we hand up going nowhere expect on board. Lost the visit of Dubai sights!! Next day went to one of the bar for informations on non-alcoholic cocktails, prices and choices, was manned very rudly by an individual in the most abrat way. Complained to Head barman (Umberto) and had no confidence in him simply he was not responding enthusiastically and responsive to guest need. Blant as a tree trunk. Ordered via Costa website, water packages (3), never materialised even dough I had receipt from Costa on my mobile emails. Had to argue my way around. Restaurant food was very mediocre on majority of nights, very small or miniscule portions, mostly was cold or just about warm. Felt sorry for our waiter, because he was getting the hard times from the company failures. Gluten free diet was the worst ever experienced in 11 cruise taken in the past with other companies. Bread roll was like a chewing gum, soups were very watery, offered fish finger as main course, offered mini burgers or pizzas as glutel free mains. These dishes I dont even offer them to my granchildren which are 4 years and a 6 years old!! When decided to by a water package, reception decide to cancel it making my stressful time even harder. Every night in the main bar had discussion and disagreements with catering staff in respect to the totals showing on receipt, and being told the computer has made mistakes. How many naive guest have not checked and lost their drinks? Buffet food was always cold even dough they had proper utensils and not used fully! in numerous occasions had to ask chefs to change the food on offer and ensuring food was hot when it need to be hot!! A Russian originated receptionist and a night Italian male extremely rude in occasions. By the time we arrived in Muscat, I wanted to check out and return to UK, if I had the facilities of internet connection for flight search. Paid a wifi connection for the whole cruise, (48 euros) yet only used 30 minutes a day because it was not working properly, excuse was 'the satellite was not in good condition'. English breakfast tea, not available most of the days, had to beg waiters and given one bag at the time. Same goes to the decaffeinated coffee, you had to beg for getting a sachet. Public toilets closed most day at buffet time, when lunch session started. No facilities of hand washing, hence the contamination of dirty hand on board, not enough liquid jel for guest to use. A broken chair found in the casino and reported was never fixed for a least 4 days, very cleverly the chair was moved to another fruit machine. Lots of inconvenience for guest but very conveniently for the staff. Of course they are there to work but they are there to please and ensuring the guest needs are met. Worst of all, the service charge is a compulsary and very expensive item. £180.00 for the cruise each. The only saving grace was the entertainement team lead by Ariel, was very helpful, friendly, enthusiast, and above all very funny to all guest. Read Less
Sail Date March 2019
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out ... Read More
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out as it had a strong stench. Beds hard as hell and unable to control the temperature in the room. There were no English channels on the television only AL-jerze new, no CSI, Barnaby Jones, Murder she wrote or Matlock. There were no activites for people who spoke English. I have never been in a room which did not have a clock, therefore I constantly had to call the front desk for the time or go to the hall by the steps, just so not to be late for my excursions. Speaking of the Excursions I selected easy tours but there was a lot more walking which did not allow me to take in the views. I take cruises to determine which places I liked the most and would revisit by land but I was not able to make a decision being on the Costa Mediterranean cruise. Announcements were all in Italian which made me make several calls to the operator, as I did not know if the message pertained to me as something I should know. Customer Service Personnel was outrageously, rude and rather disrespectful. Here are two examples: I was standing in line at the customer service desk waiting for help, the lady overlooked me and addressed a man behind me like I was not there, so yes, I spoke up and in Italian she asked the guy to wait. She never said sorry. Another, example again I went to customer service for so clarification about my bill, the young guy was not clear and very impatience, so I said to him I am not following what you’re saying as your explanation does not make sense. I said I didn’t feel like I was getting good customer service. He said he's giving excellent customer service and he don't understand. I said it is your job to ensure I understand he said oh well and went on to the next person. So, I waited for morning. Food: The food on the buffet was cold, under cooked, no flavoring or seasoning. The food in the Dining room was not much better. The waiters were very slow at serving dinner then wanted you to hurry up because you are now interfering with the next service. REALLY. You’re slow so I got to hurry. REALLY. Then there was no food available after 9 pm, this is the first cruise that food was not available during the evening and early morning hours unless it was purchased (hamburgers and pizza) which should have been available as part of the price of the cruise. I would understand aa separate price if it was a specialty restaurant but not for something that should be available. SO, since I’m diabetic I had to ensure I brought some snacks on board, so my when my sugars drop, I had something available to bring my sugars up (this is a real issue for people with Diabetes). Drink Package: my understanding was it unlimited bottle water, can soda and selected alcoholic beverage including mix drinks but the bar personnel said they could not give me a bottle of water but could pour the contents in a glass (therefore, I was getting 8 ounces instead of a whole bottle or 6 ounces instead of a can. So, I had to drink it then order another. I was told if I wanted a can or bottle, that I would have to pay for them. WHY? Read Less
Sail Date March 2019
I choose that cruise, because it was the only one for my date and location. The ship is pretty old, the cabin especially the bed and the shower were very good, but your hear everything from outside ... you have to pay for everything. ... Read More
I choose that cruise, because it was the only one for my date and location. The ship is pretty old, the cabin especially the bed and the shower were very good, but your hear everything from outside ... you have to pay for everything. The worst is the WiFi ...3 GB for 150€... The staff of the ship are very poor - they have to represent a high standard, but themselves have a horrible life on board (also the guest act not very friendly) On the ship we felt like sheep ... there is nobody familiar with you .. you have to stand quiet, as you get told where and when to go... if you want to do your own excursion, they block you, whenever they can... they are trained to sell you and gain extra money the ship is so old, water was dripping from the ceiling during the meals, at the sauna the roof is hanging down...... And on the ship you feel like in prison.............For us never again! Read Less
Sail Date November 2018
Picked this cruise because of the ports - Zeebruge, Le Havre, Hambyrg Embarkation in Amsterdam was pretty smooth. Food - the hours when the buffet and restaurants open are pretty odd, the lunch is available from 12 to 3 when almost ... Read More
Picked this cruise because of the ports - Zeebruge, Le Havre, Hambyrg Embarkation in Amsterdam was pretty smooth. Food - the hours when the buffet and restaurants open are pretty odd, the lunch is available from 12 to 3 when almost everybody off the ship (most of the ports hours were from 8 to 20). When people are back to the ship everything is closed until 7 pm and the the buffet is open from 7 to 8:30 and two sittings for finer at the restaurant are 6:30 and 9 pm. Not any food available even for money between 3 pm and until dinner and if you miss your dining sitting there is not any food available. There are cakes at the bars but you have to pay 1.50 Eur for the slice. Food at the buffet is limited and almost every time was a line to get the food since only limited buffet locations were opened. Bars/Beverage packages - had a package and was limited information available during the booking of the cruise, it was just like you get unlimited water, coffee, DOC wine and aperitif anytime. I am a wine lover and when I saw DOC wine was assuming that I will get the good wine. It came as could get water only by glass, could not get even small bottle with me to the cabin, wine is only house wine one type of white wine and one type of red wine were available at the bars and buffet and 3 whites and 3 reds very poor quality were available in the fining room. Aperitifs are very low cost and quality. If I would know this a head of time I would not buy the package and would just pay for better quality of wine and would get water by bottle and so on. As they enroll everybody be costa club member, members get discount at the bar up to 25%. Excursions - the excursion desk is not helpful at all, they don't provide the full information on the tour. The tours are expensive, the transfer to Bremen cost 39 Eur. Service - pretty inconsistent. Casanova bar has a very friendly waiter but generally they are not great. They are also confused with all of the package choices and not helpful at all. Only good was the entertainment - plenty with good shows and variety selection of the evening entertainment at the multiple venues on the ship. Read Less
Sail Date May 2018
The ship sailed from a different port in Amsterdam than all the other ships. Many people went to the wrong port on embarkation day and had to take a 40 Euro Uber ride to the correct port. The itinerary was good with long days in port. The ... Read More
The ship sailed from a different port in Amsterdam than all the other ships. Many people went to the wrong port on embarkation day and had to take a 40 Euro Uber ride to the correct port. The itinerary was good with long days in port. The dining options were VERY limited. There were times that all the restaurants & buffets were closed. Not even coffee or Ice Cream machine. When they were open there was not a good selection in the buffet.... a lot of repeat items and the staff actually scooped it out for you so that you didn't take too much. The quality and flavors of the food was not very great. The beer & wine package during lunch & dinner was limited to very cheap quality. The spa only had 4 lounge chairs and the packages were double the price of normal. The room was clean but showing age. The shows were not memorable. Read Less
Sail Date May 2018
The furnishings in the cabin looked well used. The ship is getting old but it is still seaworthy. The staff gave conflicting answers to simple questions asked. A inexpensive Wi-Fi program was offered to counter the expensive ... Read More
The furnishings in the cabin looked well used. The ship is getting old but it is still seaworthy. The staff gave conflicting answers to simple questions asked. A inexpensive Wi-Fi program was offered to counter the expensive charges on regular internet programs. Unfortunately this program was useless as you could not get your emails. Some of the water dispensers in the buffet lines did not work and you could not fill water bottles. Charges for water for your room was expensive. Wrist bands were not used so filling out paperwork for food/drink etc was a common issue. Many of the buffet locations were closed down at various times which forces you to scramble to find open stations. Elevators very slow. Line ups occurred frequently at the front desk. The emergency muster was in disarray and not informative or reaffirming. Wine selection was limited. With a few changes I feel this ship could be a good sail. Read Less
Sail Date March 2018
We were part of a Group travel to the Middle East (Dubai+Abu Dhabi+Sir Bani Was Island-UAE, Muscat-Oman for 14 days). We truly enjoyed our group travel but we cannot say we enjoyed Costa, the only positive out of the cruise is that they ... Read More
We were part of a Group travel to the Middle East (Dubai+Abu Dhabi+Sir Bani Was Island-UAE, Muscat-Oman for 14 days). We truly enjoyed our group travel but we cannot say we enjoyed Costa, the only positive out of the cruise is that they spoke French which is our first language but we also are fluent in English. We have been on RCC and Celebrity ships and really nothing to compare. The ship is old and worn out and the decor is really not our cup of tea. They obviously cater more to their Italian customers as even if you went to the various activities at the pool, the bars the predominant language was always Italian.The service, that it be in the bars or the MDR was inconsistent but I would say overall was not good whatsoever. It took on average 20-30 minutes to get our ordered drinks, wine. In the MDR one evening we decided to change a bottle of wine as we realized it was not the one we wanted and the female sommelier was some pissed off woman, you could tell she was not pleased with our decision-what kind of customer service is that. The food in the MDR was just OK, very basic - if you wanted like Osso Bucco you had to pay extra, no fancy meat throughout. Overall that ship lacks class you find in the ships we've been on thus far. We hardly ever saw our room attendant. The stateroom storage space was good and the bed was comfortable but it stops there. It was dirty-the window curtain was all black-stained at the bottom, should have taken a photo but did not. Did not like the shower curtain as we always had water all over the floor. NO MORE COSTA FOR US IF WE CAN AVOID IT. Read Less
Sail Date March 2018
We chose this because of the date and the weather at this times of year. My dh and I had cruised with costa before, my daughter and her son had not and never will again. We stayed in Abu Dhabi in the beautiful Marriott Al Forsan which I ... Read More
We chose this because of the date and the weather at this times of year. My dh and I had cruised with costa before, my daughter and her son had not and never will again. We stayed in Abu Dhabi in the beautiful Marriott Al Forsan which I would recommend. Embarkation was only allowed after 7pm and not one person greeted us with a welcome and the same when we were leaving when we left not one person even spoke to us. The ship is very dated but clean. The cabin for 4 had no room to sit anywhere at any time, the steward never made this possible, perhaps we should have asked him. He kept the room clean and we rarely saw him. Food in the buffet looked like something from a school canteen but tasted ok. Food in the mdr was grand, we were not allowed a glass/jug of water, it had to be paid for. There were no water, tea/coffee supplied at any time during the day except breakfast. Breakfast was awful, a poor selection and dreadfully displayed. Entertainment was enjoyable. Ports were good, Dubai was interesting, Oman also, Siri Ban Yas was beautiful. Staff was rude and I complained and a Director approached me one evening to say she received it and I never heard another word; on the day we left I saw her and told her how disappointed we were, we had little reaction. You cannot remove gratuities and in my opinion no staff has to work to peasr the guests and consequently do not. I cruise a lot with Celebrity, Princess, RCI, Hal and I was just disgusted. I saw a well priced cruise to the Indian Ocean on Costa and my family have said 'not if we get if for free'. Writing this review brings it all back to me and it doesn't feel good. To sum it up a 2 star cruise at best, redeemed by nothing. Read Less
Sail Date December 2017
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were ... Read More
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were great, but Costa has changed. They charge extra for every thing. I booked cruise, air, hotel and excursions with Expedia. Everything worked out fine, except the cruise and the last two excursions. I had to be out of the hotel by noon. So I got to the terminal at 1130. There the Costa people told me check in was at 8:30 PM, which was new to me. They said it is on your documents, not mine. So the first day of the cruise was spent sitting in the terminal. So it became a six day cruise, even the gratuities were for seven days on a six day cruise. If you had a complaint, they would say what is your cabin number and that was the end of that. Most cruise ships post menus, not this ship. On the plus side best room safes I have seen and most of the crew were friendly. Read Less
Sail Date December 2017
First and last time with Costa. The ship is well-designed but poorly operated and all was costly and of bad quality. The food was very poor, hygiene non-existent, which gave us stomach problems for weeks to follow, only eatable at ... Read More
First and last time with Costa. The ship is well-designed but poorly operated and all was costly and of bad quality. The food was very poor, hygiene non-existent, which gave us stomach problems for weeks to follow, only eatable at dinner (with the right choice). The ship is billed as Italian, but the cook missed out on everything Italian. As the crew comes from all over the world, one has an excellent chance of contracting some unknown virus (happened to me). Our "All included" ticket did not include drinks. When we asked Client Service about it we got the answer of "We have many kinds of All included". When we kept on pressing how they can exclude drinks from All included, we got the answer of "Too bad". When we asked to see the responsible we got the answer of "I decide who sees the officer and I decide you will not". One can buy drinks one-by-one for an exorbitant price, or buy a "deal", for example for 20 coffees (for those who can drink 20 cups in 5 days). We settled for stocking up on drinks in a supermarket on our first stop. Entertainment was poor, although the poor singers were working hard each evening. TV was extremely limited for non-Italians. Internet was extremely costly but of extremely poor quality. Shopping was offered many "special deals", which mostly consisted of doubling the price and then giving 10-20% discount. Excursions are reasonable, although the prices are double what you can find on the Internet from local companies (which we dared not do). Read Less
Sail Date August 2017
The itinerary was exactly what I was looking for in an 8 day cruise. Check-in was very efficient, drop your bag outside and agent verifies bag tag, number given for check-in group, waited only a few minutes until group was called, maybe ... Read More
The itinerary was exactly what I was looking for in an 8 day cruise. Check-in was very efficient, drop your bag outside and agent verifies bag tag, number given for check-in group, waited only a few minutes until group was called, maybe 10 agents verifying documents, passed through security and on the ship, cabin keys on your bed in cabin. Very easy and efficient. You have to remember this line caters to Europeans and Americans are in the minority. I went in knowing this and wanted to be immersed in the culture. Ship was very "Italian" in decor, much like the Carnival Miracle or Dream (Costa is owned by Carnival Corp). Public areas were clean. They seemed to have problems with the water and hot showers took a while and there were restrooms outside the dining area that never seemed to work. Cabin was in need of updating and the carpeting needed replacement (or cleaning). Surprisingly I expected a lot of smoking but I didn't really encounter that thank goodness. Food was not to my liking. Free coffee was only offered at breakfast and you had to pay at other times. My husband was able to get a cup of coffee one night at dinner but was not able to get any milk or cream as they said there wasn't any??? Americans were provided a bottle of water at dinner. Menu caters to Europeans. Entertainment was not to my liking but that was okay because we were tired at night. All in all, we got what we wanted.....the itinerary. Read Less
Sail Date August 2017
It seemed good value for money but it cost us more in the long run. Customer care was poor. Small complaints were handled badly & then became Big complaints. I have discovered that while using the internet on my smart phone for ... Read More
It seemed good value for money but it cost us more in the long run. Customer care was poor. Small complaints were handled badly & then became Big complaints. I have discovered that while using the internet on my smart phone for very short times on or near the ship has coast £112 in roaming charges as the calls were through Norway! How would any one know this or is it just another ruse to get customers to sign up to their daily charges. the lack of information to non Italian speaking guests was significant. We were often waiting to hear the message in English but it didn't happen. Even the message to go to the theatre for disembarkation instructions was incoherent. I heard the words "instruction" & "disembarkation" & had to go to the unhelpful staff at the Reception desk to discover the whole message I would not recommend Costa. There are other lines providing the same cruise locations with much better staff & food at equally competitive prices. We did not like the compulsory charge for tips. A tip is given for good service something which we didn't have. Shame on Costa. Best part of the holiday was getting off the ship & enjoying the different locations. Read Less
Sail Date February 2017
We are a retired couple and chose this cruise because of the ports it called at - bad choice of ship. The embarkation in Venice was awful with everybody pushing and shoving to get on first. The ship was okay but the public toilets on ... Read More
We are a retired couple and chose this cruise because of the ports it called at - bad choice of ship. The embarkation in Venice was awful with everybody pushing and shoving to get on first. The ship was okay but the public toilets on Deck 2 were disgusting - some were always blocked and out of order. We had a balcony cabin at the back of the ship which was excellent as there was no 'through traffic' needing to pass it to get to lifts etc - probably the highlight of the cruise!. The breakfast was good with eggs cooked fresh to your liking if required. Lunch was a buffet - the menu didn't change much but there was variety and you could always find something to eat. Dinner - the menu never changed - vegetable soup every day and the same mains (changed slightly one day). Desert was really the only thing that change dramatically. Entertainment was 2nd rate. Service - our Cabin Steward, Drink waiter in one of the bars and the 2 waiters who served us at dinner were excellent - they were from the South West Pacific Region and are renowned for good customer service. The Tour Desk staff were extremely rude and the Reception Desk were not much better. Ports - we did not participate in any excursions and did our own thing like many people. The Tour Desk were reluctant to give out general information about each port as they, of course, wanted you to purchase tours. At the last minute they advertised Shuttle Buses at various ports to take people into the main town area which was more than enough and at a reasonable cost - this we did. On boarding the ship at Katakolon, Greece (after a day in port) we were having dinner (1st sitting) when there was an announcement that all guests and crew were required to go to their Muster Station without life jackets (no reason given). We stood there for 45 minutes with people running around like mad people. It appears the security system had failed on people coming back to the ship and Costa didn't know who was on and who didn't get on, with the possibility there could have been somebody on that shouldn't have been. Eventually it was sorted but a little concerting to all. We would never travel Costa again and were ready to get off the ship on the 2nd day into the cruise. Overall we were very disappointed and felt we had wasted our money. Read Less
Sail Date September 2016
We chose this cruise because of the ports some of which we had not been to. We sailed from Venice to Trieste, Split, Dubrovnik, Katakalon, Corfu and Kator. We had previously been on 30 cruises, 4 of which were Costa which were prior to ... Read More
We chose this cruise because of the ports some of which we had not been to. We sailed from Venice to Trieste, Split, Dubrovnik, Katakalon, Corfu and Kator. We had previously been on 30 cruises, 4 of which were Costa which were prior to Carnival buying them. The food was OK, not great as it used to be. The entertainment was only great when they did the production shows which was only twice, but the late show Abba was terrific. That should have been done as a main show! The ship itself was nice with pools and public areas, and we did enjoy the itinerary, except that the weather prevented us from the stop in Katakalon. The main problem was the services. They set us up on Internet by the minute and started charging for the time they were setting up logging in and out on mine and leaving my husband's on till we found out it was logged in for an hour. We changed right away to the 25 euros for 250 mg, but it took them till the night before we were back in Venice to remove the original incorrect charges. The reception desk and room service didn't pick up the phone, having me run around looking for someone to bring an extra pillow. After 1 1/2 hours I went down to reception and yelled finally getting them to send one. The cabin stewart later told us he removes the pillow from the 3rd berth. He also neglected to bring ice after repeated reminders. At the buffet breakfast and lunches the only ones coming to the tables were to sell drinks, not to clean off the tables. They had to be asked to. A Costa Cruise is not for Americans. There are only a few English speaking people who go on a Costa cruise, mostly Italians, but there were a number of French speaking passengers. Although there were only a few English speaking passengers on our last Costa cruise on the Costa Romantica, they treated us nicely. Mostly due to the service issues, we will never go on another Costa cruise again! By the way, it doesn't matter how many Costa Cruises you have been on, if you haven't cruised with them in the last 2 years it's considered your first cruise with them. Read Less
Sail Date September 2016
We chose this cruise for the ports, which did not disappoint. However, we encountered many problems on our first time on the Costa line. The cruise was marred by inefficiency, little concern for the passenger, needless standing, waiting, ... Read More
We chose this cruise for the ports, which did not disappoint. However, we encountered many problems on our first time on the Costa line. The cruise was marred by inefficiency, little concern for the passenger, needless standing, waiting, and rude customer service. The worst was rude treatment at the customer service desk. On the third day of the trip our internet stopped, costing us about 100 mb on our package (about $50 worth). At customer service we found that this was because our onboard account had been closed as we had failed to register our credit card upon boarding. Unlike other cruises where we registered the card online, Costa requires an additional step of standing in line at one of a handful of machines to feed and register the card. There is fine print on page 5 or 6 of cruise documents saying “register your card.” We wrongly assumed online registration was enough, but customer service very sternly let us know otherwise - we should have stood in one of those lines upon boarding. We then gave our card, they registered it, and after we apologized for our stupidity, asked if Costa could make good on the internet package we had paid for and restore the 100 mb. NO, we were told, it was our fault that we had not registered our card so it was also our fault we lost the time. “You would not have lost the time if you had registered your card as required.” We tried to explain innocent ignorance. Heightened reprimand by customer service, by this time the worker and her supervisor. I asked politely for a business card or their names, making clear that Costa had refused to make good on my purchase. The supervisor immediately covered his nametag with a brochure as did the customer service worker. The supervisor backed into his office and closed the door. No names. On any of our prior cruises, the internet time most likely would have been restored and our apologies accepted. And certainly customer service workers would not have covered their names. Now the inefficiencies. The first was at luggage drop. As instructed, we had printed our luggage tags and attached them to our luggage prior to arriving at the port. We arrived at luggage drop a little before 2 PM as instructed and encountered what we thought was a reasonable line. We anticipated a quick trip through the line and out of the Venice heat. Problem was, those ahead of us in line had not printed out nor attached luggage tags. So, while 3 people were working the conveyor belt for luggage and 2 were at the check in desk, the employees did little most of the time due to the inefficient setup. Each party that had not attached tags stood there while one person at the desk gathered their ID and information and made out and attached tags. The other person at the desk simply handed a numbered card when this was done. The men at the conveyor belt stood there waiting for the luggage to be handed over once this procedure was completed. And we stood in line waiting as this slow procedure was repeated over and over. Seems like they could have had one line for tagged luggage to be handed over, which would go very quickly, and another to take care of those who required personal assistance. When we finally got to the front of the line it took all of 5 seconds to hand luggage over and receive a number. Next was waiting to board. Our number was 11, so we figured at the rate they were going (on number 2 when we arrived) that we would be onboard about 3 PM. Wrong. There were pages of documents to fill out prior to arriving and many passengers had not done this. Rather than have two lines upon arrival – those with completed documents being able to immediately stand in line for check in and the others directed to desks to fill out documents, everyone was taken by number into the check in line. When our number was called about 3:30, we could tell that the check in workers were filling out documents for people, taking quite a while with those people as we waited in line. Once we got to check in, it took but a minute to hand in the documents, show our passport, and be on our way to the gangway to board. But boarding via that gangway is another story in standing and waiting. On the glassed in gangway to the ship, we were next to board when suddenly boarding stopped and the gangway connection pulled back from the ship. The connection had slipped and staff could not figure out how to fix it. We stood there for over an hour waiting for repairs. No place to sit, no option to go back to the waiting room. It was after 4:30 when we finally got onboard. Lunch service had stopped. We stood in another line to drop off our passports and by 4:45 we were finally on our way to our cabin. Lifeboat drill was coming up at 5:30. We donned our orange vests and arrived at our designated station at 5:30 in a blazing 90 degree Italian sun. We stood and waited. And waited. Finally, at 6 PM some Costa crew arrived. They took attendance and looked to see if vests were on properly. Then lined us up, women and children in front, men in back. Checked vests again to fill the time. Made adjustments. We stood there. About 6:15, announcements over the loudspeaker started in multiple languages. Instructions to come to our stations if the horn sounded. Finally, after 6:20, we were let go. This all would have been done in 10 minutes on Disney. Costa required 50 minutes in hot sun wearing padded life vests, with crew a half hour late and inefficient even then. First seating for dinner was in 20 minutes and the first day on the cruise had been spent standing and waiting. Then there was room service, ordered one day at an extra charge of 5 Euro so we could be off the ship in Dubrovnik by 8:15. We put a marked order card on our door the evening before indicating 7 - 7:30 delivery, the earliest possible time. At 6:45 AM we got a call confirming our order. We got ready for the day expecting breakfast at any minute. Then we waited. And waited. At 7:40 we called to see if they had forgotten us. We were told it was taking so long because it was a galley order. Seems like they should have known that at 6:45. It finally was delivered at 7:50, leaving little time to eat and get off the ship. Had we been told at 6:45 that they could not fill the order on time, we would have cancelled and gone up to the buffet. About the buffets - they were difficult to figure with multiple locations but no one theme on any of them except the pasta buffet at lunch. They again required waiting and standing. Especially at breakfast there would be different foods at different buffets, but no theme or marking overhead to ease the search, thus causing additional traffic of people wandering around looking at each buffet line to find something more than limited options. The buffets were heavy on breads and dessert items for breakfast. No hot foods, no oatmeal or bagels. No salmon, sausage, eggs, French toast, strawberries or blue berries as on DCL and other cruises. The lunch buffet was also limited. We stuck to the pasta line, which was great, making a salad from the limited salad items on the main buffet. I am not choosey on food but much of what was in the lunch buffet line was unattractive. We found the restaurants to be better than the buffets both in terms of food quality and speed of service. However, it was not up to our experience in previous cruises. The breakfast menu was limited and did not change, offering a choice of 5 or 6 plated items themed to a country. For example, U.S. was pancakes and bacon, England was a fried egg and sausage. Fruit and accompanying items were to be gotten from the buffet and fresh squeezed orange juice was available at a charge of 5 Euro for 2. It was worth it as what was passed as OJ had to be tang or a poor substitute for tang. The ambience in the restaurants for breakfast and lunch was pleasant with cloth napkins and linen tablecloths. The many portholes offered good views. The lunch menu offered a variety of items and lunch in the restaurant was our favorite meal on the ship, especially the pasta course. Dinner was at an assigned table in the dining room, which we did like. Our server and assistant server were both competent and we have no complaints. All of our tablemates were native English speakers, most from the U.S. One couple at our dinner table, from Scotland, was on their first cruise. On the first night they brought up the long day and slow lines. “Was it always this bad on cruises?” they asked. No, everyone else assured them, Costa was just bad. Seems everyone at the table found Costa to be disorganized and inconsiderate, pledging a one-time experience but willing to see if things would get better. As it turned out, two other couples at the table also would have their onboard accounts closed, requiring varying degrees of complexities and costs to get things cleared up. We liked the public rooms better than on Disney, especially some of the quiet bar areas with interesting, if somewhat excessive, art themes. One bartended in particular, Joseph, learned our names immediately and we made a point to stop by each evening before dinner and try his suggestion of a drink. He had excellent English and we enjoyed chatting with him until the bar got busy. In the afternoon he was on deck and would seek us out to bring sparkling water. We had an inclusive drink package and we found it very easy to use and to get all the drinks, sparkling water, and coffees we wanted. With the package, there was nothing to sign and the process of getting something was so quick. We have been on 15 ocean cruises and 6 river cruises including Disney, Princess and Celebrity. Although there were some things about Costa we liked, this was the first time we encountered significant problems and the first time we left without a “WOW” feeling. Read Less
Sail Date August 2016
I chose this cruise because the timing and itinerary worked best for me to relax on a cruise after a land tour. I have never cruised with Costa before. Though my agent said that it is so-so, I decided to give it a try. After 7 days on ... Read More
I chose this cruise because the timing and itinerary worked best for me to relax on a cruise after a land tour. I have never cruised with Costa before. Though my agent said that it is so-so, I decided to give it a try. After 7 days on the Mediterranea, I think I most probably will not come back to Costa cruises again. Costa cruises may be for some people but not for me who can only understand English and looking for a relaxing ship. The decor in the ship was nice and in general it is a beautiful ship. The cabin is similar to those of medium priced cruise lines. As for dining, I think the food is OK, generally not as good as the other similar priced cruises I was on (e.g. Princess, Celebrity). The Entertainment was typical and the performances were enjoyable. I was told that there are be many languages spoken by the announcers (which is expected being in Europe). But I think it is difficult for me to understand some of the announcements when some announcers, after speaking many sentences in Italian and just summarize in a short sentence in English. In addition, some announcers spoke too fast and with a heavy accent that the clearest words to me were ‘Ladies and gentlemen,…, Thank You’ with much of the message being missed. Since we were at port every day, I did not attend any of the ship’s activities. So the language barrier only affected me in understanding the general announcements. I feel that the staff and crew were doing their best to try to maintain order in a generally chaotic ship. My personal experience is that the guests were very often loud. Many people did not seem to have the concept of lining up for service. They shamelessly jumped queues (whether it is for information, paying the cashier or waiting for tendering service). When they were asked to line up, they expressed disgust verbally and/or non-verbally before reluctantly walking to the back. I was told that we would have pay for water with our meals if we did not have the ‘water package’ as one of the added features in our reservations. One guest told me that she was charged 1 euro for having water with her lunch in the dining room. Initially we were told coffee/tea was not available during dinner time because coffee/tea was only available at breakfast time. The reason is that it takes special staff to prepare them. After more enquiries, coffee/tea was offered for free at our dinners with a qualifier that the coffee/tea is not prepared by ‘professionals’. There is only one short paragraph about the port on the daily bulletin. Most other ships I was on provided a page with a map for each port. The Information Desk staff pointed us to the Shore Excursion Desk for information. We were then told by the Shore Excursion desk that they only sold excursions and did not have any information. Tendering ashore was also less than satisfactory as there was a small print on the daily bulletin telling us to pick up tickets the day before. Many of us missed reading that and only picked up tender tickets later. For Katakalon, some people had to wait for 2 hours in the lounge for their ticket number to be announced before getting on the tender. We were at that port only for the afternoon. The situation in Kotor was improved because there were some local boats in addition to using the ship’s life rafts. Coming back to the ship at Kotor was a challenge as we lined up for nearly an hour in the blazing sun for the tender. The wait time was made longer for people in the line because there were people frequently jumping the queue, making it an unpleasant queuing experience. No Costa staff was around to maintain order. Settling the account was another challenge. Generally I could settle my account the day before in my previous cruises with other cruise ships. We were told that if we would like to pay cash and not charge our credit card, we had to do it from 7:00 a.m.-8:45 a.m. on the day of disembarkation. This again created a big crowd waiting outside the lounge before 7:00 a.m. and we lined up for almost an hour to settle our account. Disembarkation was another chaotic scene as people did not seem to stay in the lounges assigned according to their luggage tag colour. I was told that people who did not have checked baggage could go any time and so many were trying to disembark right away. Staff was just trying their best to maintain order in that chaos. To summarize, though the itinerary was good, I did not find this cruise relaxing at all and I will think twice before I try another Costa cruise. Read Less
Sail Date July 2016
It occurred to me that the reality was reoccurring of another Concordia accident. People were running around like chickens chased by foxes. finally the bridge adivsed all cabins to go back to sleep! I've cruised Costa several ... Read More
It occurred to me that the reality was reoccurring of another Concordia accident. People were running around like chickens chased by foxes. finally the bridge adivsed all cabins to go back to sleep! I've cruised Costa several times, and it has steadily declined over a 10 year period. The biggest stink is that coffee & tea are not allowed to be consumed free outside of meal times (must be purchased like a soda) and that water is not allowed at dining tables, unless a guest agrees to pay for an entire bottle. Most passengers felt that this was an insult to their purchase of the cruise product. My biggest disappointment was that there were very few really good activities to be had at night. I made a note to myself that being in my house would have been more exciting that being on this promised enjoyable cruise in the Adriatic. Read Less
Sail Date May 2016
First I would like to say I called the Costa Cruise line several times prior to booking to be sure, that as a Orthopedic, Chronic Pain and Cardiac Handicapped person, I could get from where the ship docks to the front of the port. They ... Read More
First I would like to say I called the Costa Cruise line several times prior to booking to be sure, that as a Orthopedic, Chronic Pain and Cardiac Handicapped person, I could get from where the ship docks to the front of the port. They assured me .....no problem they supply intraport buses. When I got to Olympia, Greece. I disimbarked and asked where to wait for the port transport. "sit right there, they come every 20-30 minutes" and 1 hour and 45 minutes.later, I made my way back to where I disembarked and asked the employee at that station a tall man from India (name tag), when and where were the buses. He looked me up and down, "you look like you could use a walk, it is 2 kilometers to the front of the port". I was in shorts. My long scars on both legs, the 1 inch shorter left leg were visible. He couldn't see the heart failure which wasn't well controlled by medications in a situation where there is uncontrolled salt in the food and this particular heart failure is best treated by transplant which I don't want to do. My legs were swollen, I was obviously diaphoretic and short of breath. Who was he to tell me "you could use a walk'. I missed this port entirely. I swam instead in the ship pool, grateful not to have body to body contact as usually happened after 9am. Hot water, Tea and Coffee were only available at Breakfast and 'Tea Time" unless you purchased a special beverage package for Hot Water. What a stupid issue to anger the passengers over......the hot water is a by product of the engines being on, which they always were. Food was terrible and took 2 hours and 30 minutes most nights in the main dining. The Sugar Free dessert option were Excellent on a consistent basis. Those Chefs should really write a Diabetic Dessert Cookbook. We asked several times if we get in and out in an hour.....we were told to go to the buffett. But I can't carry plates and walk as I need to steady myself on something. The cabin was quite worn. Light switches had gouges out of it exposing what looked like cork. The balcony was rusted in many areas with the metal separating. I was afraid. Entertainment. The Acrobats and Magician were really good. The Costa Cruise dancers and 2 singers that performed the other nights were okay if it was 1 performance. They did the same hip hop dance style every night just in different costumes. I have been on 25 cruises........this is probably the worst service. The best part was the 7 ports of call, though once you got there Split Croatia an improvished port hat didn't have anything to offer, other than a bus rides viewing hanging laundry. It was also Easter. I was hoping for a Sunrise service. The only services were for Catholics and they were at Midnight and 5 pm on Easter Day. They have an option to send 1 email at 20 cents Euro/ minute. What they didn't tell you was that it took 16 minutes to send a 1 paragraph email and though we asked several times first if there were any other charges they billed a $6. nondisclosed registration fee. I took the Internet brochure to the front desk and showed them there was no disclosure about this $6. registration fee. The guy said too bad you have to pay it. It cost $9. to send a 1 paragraph email. It would have been better to wait for a port with a McDonalds and buy coffee and send from there. Read Less
Sail Date March 2016
We had a great cruise, spoiled by a few incidents and poor follow up. We embarked at Trieste, a great town where I would have liked to have spent more time. We visited Split, Kotor, Argostoli (very forgettable - stay on the boat), ... Read More
We had a great cruise, spoiled by a few incidents and poor follow up. We embarked at Trieste, a great town where I would have liked to have spent more time. We visited Split, Kotor, Argostoli (very forgettable - stay on the boat), Corfu, and Venice. The ship was great and the fellow passengers very friendly, although few spoke English (not a fault of Costa and we expected this). We purchased some wine in Argostoli, which were embargoed when we returned to the ship. These were to be returned to us when we disembarked - however they were never seen again. Upon disembarking, one of our bags was damaged to a point where it was marginally useful. Also I had additional charges added to my account (two lots of internet use - btw the internet is extremely slow, difficult to access, and extremely expensive). I tried to address these matters on board. I thought that I had corrected the additional charges, but no; they were just directly debited from my card. We had crew acknowledgement of the "lost" wine and damaged bag, and because we had booked with Costa USA, we were asked to refer these matters to Costa USA Customer Care and we had some dialogue with that office, who at first appeared to be interested but eventually failed to return any communications. Having been in business myself for many years, I acknowledge that not everything goes according to plan. However how a complaint is dealt with is often the determinant as to how the company's performance is viewed. The lingering aftertaste of my Costa cruise is: 1. I suspect that Costa have an on-board staff theft issue. 2. Costa's follow up service, Customer Care, is very unresponsive. 3. With random charges applied to my credit card, and no opportunity for redress, why would I put myself in this position again. Read Less
Sail Date October 2015
We chose this cruise for its itinerary and great price. The ports were terrific except that the time was way too short in both Dubrovnik and Kotor, less than half a day if you include transportation to and from the old towns. The small old ... Read More
We chose this cruise for its itinerary and great price. The ports were terrific except that the time was way too short in both Dubrovnik and Kotor, less than half a day if you include transportation to and from the old towns. The small old towns were very crowded as thousands from various cruise ships descended upon them at the same time. The crowded and hurried experience was disappointing. The best choice for meals without an additional charge was the main restaurant which had numerous selections, some dishes were very good and some were so-so. The wait staff seemed unenthusiastic and detached. I asked our waiter how many hours a day he worked and he said 11 hours and no days off. It doesn't take a professional to know that working conditions like this lead to health problems and depression. The staff is utterly exhausted and it is very obvious. Who wouldn't be exhausted with that schedule? The entertainment was generally good, I just felt badly for the young women who had to wear such skimpy costumes, as if their talent enough to entertain us? It was in poor taste in my opinion. Our cabin girl was simply delightful, efficient, and very thoughtful. Our cabin had been redone and we did not have any complaints as it was spacious and comfortable. The hot tubs were mostly lukewarm and the steam room was out of order. Embarkation and Disembarkation went smoothly. Read Less
Sail Date September 2015
First and last time with this company. The entire crew are like robots, they do not care. Food! I lost 4 lbs on that ship! I am glad they had a stop everyday in different place. I could properly feed myself and bring some real fresh ... Read More
First and last time with this company. The entire crew are like robots, they do not care. Food! I lost 4 lbs on that ship! I am glad they had a stop everyday in different place. I could properly feed myself and bring some real fresh food on the boat. I end up catching a nasty virus! A lot of people were sick. I did about 12 cruises before this one and but my first one in Europe! Very dissapointed! Tip are charge to your card, service is terrible. On 6 night show, only one is professional! The others are crews show! Borring For the first time ever, i was exited when cruise was over!!!! Kind of sad don't you think Read Less
Sail Date August 2015
האכזבה היתה מיד כשהגענו לקבלה. כששאלתי את פקידת השירות למה צריך לשלם יותר כדי לדעת מספר החדר אמרה שלא היה ולא נברא. תוך כדי דיבור ... Read More
האכזבה היתה מיד כשהגענו לקבלה. כששאלתי את פקידת השירות למה צריך לשלם יותר כדי לדעת מספר החדר אמרה שלא היה ולא נברא. תוך כדי דיבור הבנו שבמשרד הנסיעות הישראלי בארץ ביקשו מאתנו להוסיף 50$ כדי לקבל מספר חדר ולבחור שעה במסעדה. התברר לנו מהפקידה שאין דבר כזה. קוסטה לא מבקשת תוספת מחיר וכולם מקבלים מלכתחילה את מספר החדש ויכולים לבחור את השעה הרצויה להם לארוחת הערב. כשרצינו למחרת לקנות תיק באחת החנויות נאמר לנו שהכרטיס שלנו חסום. שוב עמדנו בתור לקבלה ושם ביקשו מאיתנו 300 יורו להפקיד ללא קשר העלות של התיק. כמובן שלא הסכמנו. כשביקשנו לקנות עם הסכום שהיה בכרטיס מהקזינו את התיק נאמר לנו לשלם בקבלה 300 יורו למרות שהסכום בקזינו היה גדול יותר מסכום התיק. קנינו בעגינה הראשונה בחוף בחנות. ככה לא עובדים!!! בארוחת ערב לא חילקו מים רגילים. ביקשו גם על מים תשלום. לנו הובטח שיהיה בארוחת ערב מים. השירות בחדר היה נפלא. ואני רוצה לציין שהבחור שהיה אחראי היה מקסים. המבחר בארוחת הבוקר קפה עלוב. מבחר בשרים בארוחת בוקר רק חזיר. לא עוף ולא בקר. על קפה אספרסו נתבקשנו לשלם 3 יורו לא כולל מס. כשהבנו שגם מסים שילמנו לחוד אז מהו המס על הקפה שאלתי? אמרו לי "שירות". אבל שילמנו הרי 17 יורו כל יום שירות!!! עם חברת קוסטה אני סיימתי. לא אמליץ בישראל ולא לחברים ומשפחה בחו"ל. אני מציעה לשפר את מה שצריך ולתת הרגשה טובה לאורחים כי אנחנו משלמים מחיר טוב מאד והקמצנות הקטנונית הזו לא מתאימה לנו ולא כדאית לכם. The disappointment was when we arrived reception immediately. When I asked the receptionist service Why should I pay more to know the room number she never existed. While talking we realized that the Israeli travel office in the country asked us to add 50 $ to get a room number and select a time in the restaurant. We learned that the secretary is no such thing. Costa does not seek extra cost and they get the first place the new number and can choose the time you want them to dinner. The next day when we wanted to buy a bag in a shop we were told our card is blocked. Again we stood in line to receive there asked us to deposit 300 euros regardless of the cost of the case. Of course we did not agree. When we asked to buy a card with the amount that the casino case we were told to pay 300 euros despite acceptance Casino amount was greater than the sum bag. We bought the first dock on the beach in the store. So do not work !!! Dinner no water. we were requested to pay. We were promised to have at dinner - water. Room service was wonderful. I would like to mention the guy in charge was lovely. breakfast selection poor. only pork. No chicken or beef. The espresso we were asked to pay 3 euros excluding tax. When we realized that we paid taxes separately so what is the tax on coffee, I asked? They told me "service". But we paid the 17 euros each day of service !!! with Costa company I finished. I would never recommand friends and family . I suggest to improve what is necessary and give the visitors a good feeling that we pay a very good price and petty meanness that does not suit us and not worthwhile for you. Read Less
Sail Date July 2015
Costa Mediterranea Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.2
Entertainment 3.0 3.2
Public Rooms 4.0 4.1
Fitness & Recreation 4.0 N/A
Family 4.0 3.7
Shore Excursions 5.0 N/A
Enrichment Activities 1.0 N/A
Service 4.0 3.7
Value for Money 4.0 N/A

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