1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Mediterranea Review
  5. Costa Mediterranea Cruise Reviews

294 Costa Mediterranea Cruise Reviews

Costa Mediterranea (Venice/Croatia/ Montenegro/Kefalonia/Corfu) Costa not as good as Royal Caribbean. Decoration is very gaudy/loud/not matching (don’t know who their interior decorator was but I wouldn’t have him in my bathroom ... Read More
Costa Mediterranea (Venice/Croatia/ Montenegro/Kefalonia/Corfu) Costa not as good as Royal Caribbean. Decoration is very gaudy/loud/not matching (don’t know who their interior decorator was but I wouldn’t have him in my bathroom never mind house) – except for the Osiris & Isobella theatre . We paid for the AI package which we felt was prob worth it when you consider you have to pay for coffees & sometimes water (not at breakfast & lunch). Rooms are big & spacious, beds comfy, food good. Not just pasta ie last night we had a choice of pork, veal, chicken & fish. We were told by another passenger that self-service not available at niht other than gala night. Self-service breakfast limited to fruit/yoghurt/pastries/Salami type meat/cube cheese. We tried the waiter restaurant for breakfast as we wanted choice of cooked brekki but service was diabolical! One morning I had my eggs 10 mins before hubby had his brekki. Everything served warm not hot (but maybe this is the Italian way as the cappuccinos when we were out & about in port were just warm not hot). Breakfast times varied from 7.30 -9.9.30 in restaurant. Longer in self-service. Boarded in Venice. Embarkation easy & painless. Had rest of day & next day in Venice as bad weather meant we stayed put and missed first port of call (Trieste), considerate of Capt I thought. Cheaper to do your own thing, easy to get into Venice from port (monorail 1.5 euro), or pick up boats on port. Lido lovely peaceful island (has the only beach in Venice) & so is Murano, they are like mini Venices’, with their own canals & bridges. First port of call Split on the Croatian coast – eta noon, etd 6pm. Lots of island dotted along this coast. Terracotta & cream buildings nestled at the bottom of the mountains lining the harbour, interspersed with green conifers. View from the top of the park is stunning. Local tour buses as soon as you get of the cruise, in the port car park. 75Kuna (11 euros). There is also a motor train a little further on but this has no commentary. You are within a minutes walk to the walls of the old town and the Diocletian Palace, built originally in the 4thC, we just missed the city market. We had another amazing sunset like in Venice. Blood red sky turning a purply red and in Split shades of burnt orange merging into the darkening blue sky in front of which were the blackening mountains with tiny pin pricks of lights at their base from the homes and lamps of distant towns. Next stop Kotor, Montenegro – the deepest natural harbour in the Adriatic. It had that WOW! Factor. Wake up look out of the window & there looming is a tree dotted mountain. Into the ffiords this huge ship entered the port of Luka (free wifi in port). Tour buses at port gate 20 euro each. Taxi 40/50 euro and takes you to Budva. Kotor has an old walled town with the walls going up the mountain dividing north & south, Austrian made. Budva is a lovely town/city on the other side of Kotor which was once ruled by Ghengis Khan. I have only seen pics of the Norwegian ffiords but they looked like Kotor, Montenegro. Only 5 hours but enough time for a tour. Amazing sail out back through the ffiords. Next stop Kefalonia. I wasn’t expecting much after wonders of Kotor but it was a lovely island. Ship docked in an inlet so more mountain views & green trees. Relaxed and friendly people & what a surprise to see the turtles swimming in this inlet. Seems that we were the lucky ones to dock here at the past week had seen bad weather which stopped previous ships. Corfu, tenders to the port as dockers on strike. Open top bus tour with commentary 15 euro. Interesting but only one stop to hop off which is at the Old Town but good for shopping/bars/cafes. Dubrovnik – amazing! 1hour panoramic tour in a taxi with commentary 50 euro for the car right outside gangplank. 13euro into old town (if you have any Kuna you could get the local bus). A really scenic, interesting & beautiful place. War museum showing war damage and after war. Amazing to think how they have rebuilt it. No crime to speak of, safe at night. Back in Venice our flight back home wasn’t until 8pm. It’s easy to leave your luggage at the end of the pier (5 euro per case). We went off into Venice on the monorail & came back to get our luggage & pick up our pre-paid taxi. Wouldn’t cruise with Costa again if I could help it – food good not very good, service bad in restaurant in the morning, entertainment good not very good (bad on last night) but they had a really good acrobatic act. Good illusionist, very good resident male singer but poor female one. One evening the ‘entertainment’ was to put up 3 tables and do spa treatments in front of the main reception bar & a hair do??! Read Less
Sail Date October 2015
Costa Mediterranea Eastern Mediterranean October 2015.  It can be very difficult to get a picture of a cruise line by reading cruise reviews. People experience the same thing but their opinions can differ. The case of Costa might be ... Read More
Costa Mediterranea Eastern Mediterranean October 2015.  It can be very difficult to get a picture of a cruise line by reading cruise reviews. People experience the same thing but their opinions can differ. The case of Costa might be the the most confusing of them all since reviews are so diverse when it comes to this particular company.  Does Costa offer a really nice cruise experience, or is it the worst thing that has ever happened to the seven seas?   The simple answer is -YES, both of these opinions are actually correct, which also explains the recycled headline of this review.  THE GOOD  The pricing  Because of Costa's horrible reputation you can get great deals, even if you have to add the ridiculous “service fee” (bakshish) no matter how bad they treat you.  The ship  Costa Mediterranea is a fabulous ship, the most beautiful thing I've ever sailed on. It offers some awesome public areas. They've managed to create great venues without making the ship look the same all over. I'd like to highlight the gym which is absolutely marvellous. Compared to some other cruise lines the policy of this section is rather generous. You can use the saunas, the steam bath and the hot tub without extra charges. The stern is interesting with all its venues but rather complex. The flip side would be the theatre. All the pillars and windows leave very few seats with full view of the stage. Another inconvenient arrangement is the beautiful buffet restaurant which is placed between the different sections of the sun deck. The fact the the passage between the lifts and the sun deck has been closed off for passengers forces swimmers and tanners to walk through the restaurant, and that really doesn't please anyone.  Entertainment  Shows in the show lounge and elsewhere are surprisingly good. The welcoming is in five languages, but for the rest it's easy to enjoy by anyone.  The atmosphere on board  It's truly enjoyable to sail with The Costa Med. Fellow passengers and the crew together create  The ports  I've never been on a better cruise when it comes to the ports, it was just fantastic.   Split with the old town and the beach is well worth a visit.  Everything is within walking distance.  Kotor is a gem that should be included in any cruise in the Adriatic sea.   Early in the morning the vessel slowly made its way into the end of the fjord in the mist. It was still possible to realise that we'd come to a place of remarkable beauty. Across the street from the pier is the magnificent old town. If you have the physical strength you can walk up the mountain to catch the stunning views. Try to do it as fast as possible, because it gets hot later on. The tenders were very efficient, because Costa had hired a large number of local operators for this purpose.  Argostoli When we got to Argostoli (Kefalonia) I first wondered why they had dumped us in such a place. There was little or nothing of interest. After lunch we took a taxi to the nearest beach (7 Euro), and it turned out to be one of the best beaches I've ever been to. The water was amazing, and we got this beautiful spot to ourselves.   Corfu has a lot to offer if you just walk around town. Apart from old fortresses and nice views of the island it's a pretty town in itself. If walking is a problem you can reach the town centre by taxi, bus, horse & carriage or a very expensive shuttle provided by Costa.  Dubrovnik is as good as they say. The stop in port is short, but long enough to make it over to the Old town which is an absolute must. The taxis are extremely well organised, and the price per car is fixed.  Venice   Instead of the scheduled overnight stay in Trieste Costa added on Venice as a pleasant surprise.   One can use the People mover or walk into town. A free shuttle bus from the ship to the people mover is provided by the port.  THE BAD  The food  Can eating options and food quality really be as bad as a lot of reviews claim? - Yes indeed!  Breakfast  If you are new to the concept a few guide lines will come in handy. We very rarely go á la carte for breakfast, but this time it was different. We normally went to the MDR in the morning.  This is the explanation; the buffet restaurant is dysfunctional in a few ways. Apart from the traffic situation mentioned earlier the station for drinks and cereals is undersized and placed in the entrance/ exit and therefore a chaotic place to be.   The hot items that you can expect are only to be found in the MDR.  The different sections of the buffet has different cold items and long lines. This means that if you would like to have bread, butter and cheese you would have to line up three times spending more time in lines than the whole meal would normally take. This is a pity since it's the most beautiful self- service restaurant I've ever been to.  The MDR serves set breakfast menus with the choice of English, American, Belgian, Norwegian or Mexican breakfast combos, and it's really nice apart from the fact that the quality is poor.  Another thing that makes the MDR the best option is the fact that it also has the very same buffet as the buffet restaurant, with the exception of the lines. If you just want to eat from the buffet, then it's a lot quicker to do it in the MDR provided that there isn't a long line to get in.  Lunch  For lunch there is also the choice of the MDR and the buffet restaurant   The BR offers a limited choice and sometimes dished based on the theme. The quality is definitely below average. The MDR has free seating for lunch. The time it takes to get served depends on how crowded the place is at the moment, so it varies a lot. The same goes for breakfast and dinner.  Dinner  This is Costa cuisine at it's worst.  The buffet restaurant becomes a pizzeria at night, and you have to pay extra to eat there, so unless you want to spend more money on the smaller restaurants it's the MDR or starving.  Consequently this is where everyone seem to be, and you can therefore expect to spend a lot of time here. The waiters don't seem to enjoy their work, but they could be worse. Most of the time they get it right.   The quality of the food is surprisingly poor, since I've always eaten well at sea. In the case of Costa the quality ranges between below average and hardly eatable.  Children  Kids mess around the adults only area without any action from parents or crew. Relatively few children attend the ship's kids' club. The reason why our kids rejected a kids' club for the first time ever was that it was too boring. Having to sit and listen to long and complex instructions in five languages just wasn't their cup of tea. Another complaint was that the staff didn't care about the children. My daughter felt like she was invisible to them.   The poor quality of the children's entertainment remains a mystery. The animation team managed very well to entertain the adults without much use of spoken languages. Why is it so difficult to do the same with the children when other cruise lines manage so well?  The Ugly  Being poorly treated at your cruise is no joke. Unfortunately, these stories about unfortunate  Costa cruisers are plentiful. So if you don't think that you can stand being mistreated on your holiday then you should definitely choose another cruise line because Costa is anything but civilised.  It started at the boarding process. It all went fairly quickly through the different stations until the moment when we were about to physically enter the vessel. Everyone else got their tickets scanned and were allowed  to board with us being the only exception. The security guard claimed that our ticket wasn't good enough for passage, and simply refused to scan it. We were supposed to have been given a special slip by the first crew members in the line of stations. I got no help to sort it out, they simply thought that it was my problem, so I had to run backwards and forward between security checks (a long walk) without getting any result. The people who were supposed to give me the slip claimed that the had given it to my children (!)  In the end we managed to get on board. The slip issue was a lie from both sides, because such slip just does not exist. The security guard finally let us on board with our ticket and its perfectly working bar code and the comment “ sorry, I just didn't look at it carefully enough”.  The Costa Mediterranea does not give you any options for dining other than the MDR if you “only” pay for the cruise that is supposed to give you everything you need when it comes to food. They have decided that you you either eat at one specific table or not at all. Our table was at the lower level right below the edge of the upper level. The people in charge had decided to place the one family with troublesome children at the table right above us. Apart from being generally messy, these kids were hanging over the edge and throwing down objects to the lower level. The first night my daughter got a fork thrown at her. A falling fork landing right on your head from that distance hurts a lot. Fortunately it did not hit an eye. The management in the MDR did not see it as a problem. We did indeed. When we got no response we went to “Guest services”, but it really is no good place to ask for help. They would just tell you to go away to get rid of you. We kept complaining and squeezed in four in a row style trying to seek cover due to the falling objects. Eventually the whole thing got too embarrassing for them, so on the third night they offered us a safe place to eat.  The cruise line decided to not complete the cruise in terms of final destination without giving us a reason, so we all had to disembark in Venice instead of Trieste. We got no assistance to get back toTrieste offered by Costa. They considered it to be our own problem. Upon complaining we got told that the terms of transport clearly states that Costa has no responsibility to actually bring us back to where they planned the cruise to end. Some German speaking people got a bus transfer to Trieste paid by Costa, so I tried again, this time speaking German, but it did not help. Everyone who earlier had claimed that they speak a certain language all of a sudden lost their ability to speak that language when you tried to get help, and used that as a reason to not to assist in any way.   Will we cruise with Costa again?  Well, this might have been our last cruise with Costa. For our next cruise we've chosen to pay more to get a better experience using another cruise line. However, if no one else takes us where we want to go, or if the offer is incredibly good then we might consider it.  Read Less
Sail Date October 2015
We had a great cruise, spoiled by a few incidents and poor follow up. We embarked at Trieste, a great town where I would have liked to have spent more time. We visited Split, Kotor, Argostoli (very forgettable - stay on the boat), ... Read More
We had a great cruise, spoiled by a few incidents and poor follow up. We embarked at Trieste, a great town where I would have liked to have spent more time. We visited Split, Kotor, Argostoli (very forgettable - stay on the boat), Corfu, and Venice. The ship was great and the fellow passengers very friendly, although few spoke English (not a fault of Costa and we expected this). We purchased some wine in Argostoli, which were embargoed when we returned to the ship. These were to be returned to us when we disembarked - however they were never seen again. Upon disembarking, one of our bags was damaged to a point where it was marginally useful. Also I had additional charges added to my account (two lots of internet use - btw the internet is extremely slow, difficult to access, and extremely expensive). I tried to address these matters on board. I thought that I had corrected the additional charges, but no; they were just directly debited from my card. We had crew acknowledgement of the "lost" wine and damaged bag, and because we had booked with Costa USA, we were asked to refer these matters to Costa USA Customer Care and we had some dialogue with that office, who at first appeared to be interested but eventually failed to return any communications. Having been in business myself for many years, I acknowledge that not everything goes according to plan. However how a complaint is dealt with is often the determinant as to how the company's performance is viewed. The lingering aftertaste of my Costa cruise is: 1. I suspect that Costa have an on-board staff theft issue. 2. Costa's follow up service, Customer Care, is very unresponsive. 3. With random charges applied to my credit card, and no opportunity for redress, why would I put myself in this position again. Read Less
Sail Date October 2015
Just got off this cruise, and could not get off the ship fast enough. Firstly, the OBNOXIOUS, LOUD, rap music playing non stop throughout the ship was so aggravating. Despite complaining it continued all week. The irony was that the ... Read More
Just got off this cruise, and could not get off the ship fast enough. Firstly, the OBNOXIOUS, LOUD, rap music playing non stop throughout the ship was so aggravating. Despite complaining it continued all week. The irony was that the average passenger age was probably 65 . Who would allow such annoying music to be played? The cruise director was argumentative, incompetent and narcissistic. When I asked why embarkation and disembarkaation was so slow she rudely barked at me. I had to speak with over 10 Costa employees to try to find out where to go to get on the ship for the first time. Long, long line ups everywhere. They really don, t like Americans or Canadians. Try to find a glass of water or cup of coffee in the afternoon-impossible! When you ask a senior Costa employee for explanations they are rude and argumentative. All they care about is sell, sell, sell. There is no information on the ports at all if you don, t buy a tour package- nothing. Oh, and be prepared for the hidden, surprise "transfer charges" in Corfu and Dubrovnik. The ship docks a long way from the main sights, so Costa arranges buses and charge extremely high prices to bus you into town. 28€ for two people. The passengers are mostly European, and I was not prepared for the pushing in lines, shoving, loud, unruly behaviour. Most of the passengers were not very polite, by North American standards. Basic, common courtesy is totally absent on board. On a positive note, our rooms were nice and I enjoyed the ports visited. We did have a good dinner waiter. So, if you just stayed in your room and only came out for the ports, you might enjoy it. I am a 65 yr old professor who has travelled and cruised extensively, and I have a very high tolerance level, but would not recommend this cruise or ship (unless they changed the cruise director). Read Less
Sail Date October 2015
Having traveled on dozens of cruises, several in europe, i feel well qualified to review this cruise. It provided excellent value for money paid, terrific service in our cabin and in the dining room, and was a gorgeous ship. Everything ... Read More
Having traveled on dozens of cruises, several in europe, i feel well qualified to review this cruise. It provided excellent value for money paid, terrific service in our cabin and in the dining room, and was a gorgeous ship. Everything was immaculate and easily accessed. There could be tea and coffee available all day if that is one critique. We dont eat meat, so we would have liked more chicken and fish choices, but since that is a personal preference that is not necessarily attributable to Costa. They did try to give us choices however. Our cabin, inside ondeck 7, was always clean and comfortable. Our cabin steward was perfect. As was our waiter, did everything he could to please us. Ports were exceptional, loved Montenegro,a fascinating place. Trieste was a happy surprise, best Greek meal ever in a little cafe in Corfu. Of course Venice is always perfect, Split interesting, Argostoli not so much. If you go with realistic expectations you will have a great time. Be respectful and appreciative and give out what you want in return. And give the cabin steward and waiters a little extra for their efforts. They really appreciate it. Read Less
Sail Date October 2015
I dedicate this review to the people working on the ship, especially the people cleaning the rooms and working as waiters. These people are so hard working, they speak several languages, they smile all the time, help you any way they ... Read More
I dedicate this review to the people working on the ship, especially the people cleaning the rooms and working as waiters. These people are so hard working, they speak several languages, they smile all the time, help you any way they can, give you advice if you ask them, dance with guests, make shows for guests and etc. I don't know how much they get payed, but whatever the amount it is not enough. The only bad thing is that there are not so many young people on the cruiser so they could look and be ashamed of these people who are so brilliant in so many ways. My husband and I would go again to the same cruise and are planing to go to Costa cruises next year. BTW excellent food and lots of choice, we got a few pounds on board. :) Read Less
Sail Date October 2015
We chose this cruise for its itinerary and great price. The ports were terrific except that the time was way too short in both Dubrovnik and Kotor, less than half a day if you include transportation to and from the old towns. The small old ... Read More
We chose this cruise for its itinerary and great price. The ports were terrific except that the time was way too short in both Dubrovnik and Kotor, less than half a day if you include transportation to and from the old towns. The small old towns were very crowded as thousands from various cruise ships descended upon them at the same time. The crowded and hurried experience was disappointing. The best choice for meals without an additional charge was the main restaurant which had numerous selections, some dishes were very good and some were so-so. The wait staff seemed unenthusiastic and detached. I asked our waiter how many hours a day he worked and he said 11 hours and no days off. It doesn't take a professional to know that working conditions like this lead to health problems and depression. The staff is utterly exhausted and it is very obvious. Who wouldn't be exhausted with that schedule? The entertainment was generally good, I just felt badly for the young women who had to wear such skimpy costumes, as if their talent enough to entertain us? It was in poor taste in my opinion. Our cabin girl was simply delightful, efficient, and very thoughtful. Our cabin had been redone and we did not have any complaints as it was spacious and comfortable. The hot tubs were mostly lukewarm and the steam room was out of order. Embarkation and Disembarkation went smoothly. Read Less
Sail Date September 2015
We have just been on the Costa Meditteranea from Venice to Croatia, Montenegro, Greece etc. If we had read the reviews on here and not had previous experience of Costa, we would have been dreading it. We found the ship to be ... Read More
We have just been on the Costa Meditteranea from Venice to Croatia, Montenegro, Greece etc. If we had read the reviews on here and not had previous experience of Costa, we would have been dreading it. We found the ship to be immaculately clean, the cabins (inside) very comfortable and easily spacious enough. Bathroom spotless and adequate in size with a lovely hot shower with plenty of power. Staff were very friendly and helpful at all times. Food was good and plentiful. Evening meals were made all the better by the entertainment (singing waiter has the best voice on the ship) and fun provided by the service staff in the restaurant. Only criticism was that the international breakfast (which was lovely when we tried it on the last morning) was served only until 8.15am so if you wanted one, you had to be up early!! Drinks package was well worth purchasing. Evening entertainment was not the best we have seen. Singers and dancers were not up to standards we have seen on other cruises but we still enjoyed parts of some of the shows. Itinerary was excellent though we could have done with more time in Dubrovnik. This is our second cruise with Costa and, although the food and entertainment was not quite as good as on our one Royal Caribbean Cruise, we would not hesitate in sailing with them again. To sum up, if you want 6* food and entertainment, then this may not be the cruise for you. If, however, you want a fun, relaxed cruise with friendly staff and plenty of nice food and drink, then we would highly recommend this as excellent value for money. Read Less
Sail Date September 2015
We heard many negatives about Costa but went against them and chose this cruise line because of the Mediterranea's Adriatic port intensive itinerary, round trip Venice, and the reasonable price . . . and so glad we did. Day 1: ... Read More
We heard many negatives about Costa but went against them and chose this cruise line because of the Mediterranea's Adriatic port intensive itinerary, round trip Venice, and the reasonable price . . . and so glad we did. Day 1: Venice, Italy; Day 2: Trieste, Italy; Day 3: Split, Croatia; Day 4: Kotor, Montenegro; Day 5: Katakolon (Olympia), Greece; Day 6: Corfu, Greece Day 7: Dubrovnik, Croatia; Day 8: Venice. Over the past 40 years we’ve been on every mid-range cruise ship including the QE2, Princess, NCL, HAL, RCCL, Carnival and similar. Cabin – we always book the least expensive outside cabin. The Mediterranea’s was the largest and had the most storage space of any ship we’ve been on. Cabin spotlessly clean. Cabin lighting great for applying makeup. In addition, even though our view was obstructed by the lifeboats, Teseo Deck 4, Cabin 4131, we did get daylight and were able to open our floor length window to sleep with a sea breeze blowing in. There is a bar across the window at waist level so you can’t escape! Because we only use the stairs – more exercise – our cabin was in a great location, halfway between Deck 9 buffet/fitness center, Deck 1 shore excursions exit, Deck 2 dining room, and Deck 3 promenade. Passengers – we enjoyed the international atmosphere, mostly Italian, then German, and a smattering of other Europeans. We are two active senior citizen widows and our table for 8 in the dining room included passengers from South Africa, Denmark and Israel. Very few of us Americans. The Ship – When you first get on the Mediterranea your eyes pop out. Glitzy is an understatement, but we learned to ignore that because the ship is incredibly well laid out. Easy to find everything. No “hawking” of drinks, art sales, store items, bingo, casino. (The casino was usually empty every time we passed through it.) The atmosphere of buy buy buy like on some other cruise lines was missing – thank heavens. Smoking was confined to one side of one of the pool areas. Announcements were kept to a minimum and when made were in several languages. Entertainment & Activities – less than on other mid-range ships. The dancers were phenomenal even though the shows were just so-so. Food & Drink– 1. Plenty of selection on the buffet (Deck 9) and food was fine and well prepared. 2. The dining room food was below par. Fancy name to a dish and then when it arrived you asked yourself “What is this?” Seemed to have no connection with the description. Also, food was bland and frequently overcooked. Dining room service was fine, friendly and professional. 3. Breakfast was served as cold buffet in dining room with waiter service for hot dishes you could order. 4. Wine reasonably priced and good. Carafes were 12 euros, a glass 5 euros. 5. The big issue for us was water, coffee and tea availability. Costa only serves these at the breakfast buffet (Deck 9) and during La Merenda (4-5:30 p.m. on Deck 9). If you have a caffeine attack any other time you are out of luck. Being Americans we had water included with our meals (I guess because Americans made a big issue of it on prior cruises) but other passengers had to pay for it. There were a few water fountains on Deck 9 near the pool/spa but otherwise no water to be had. Water tasted fine and was safe to drink from bathroom faucet in cabin. Shore Excursions - We are big anti-cruise ship shore excursion travelers but we couldn’t find a local tour operator in Corfu where we could join a group. Everything we found was a “form your own group for mini-bus or the like. When we traveled in April 2016 Costa only offered 4 shore excursions even though their website lists at least 8. So we took Costa’s shore excursion #0802 to Paleokastritsa, Kanoni & Corfu Town (4 hours) for 39.95 euros. Excellent guide: Stella, and we don’t think we could’ve done better on a self-booked shore excursion. We got our money’s worth. Bottom line: Would we cruise again on Costa? Yes. Read Less
Sail Date September 2015
First and last time with this company. The entire crew are like robots, they do not care. Food! I lost 4 lbs on that ship! I am glad they had a stop everyday in different place. I could properly feed myself and bring some real fresh ... Read More
First and last time with this company. The entire crew are like robots, they do not care. Food! I lost 4 lbs on that ship! I am glad they had a stop everyday in different place. I could properly feed myself and bring some real fresh food on the boat. I end up catching a nasty virus! A lot of people were sick. I did about 12 cruises before this one and but my first one in Europe! Very dissapointed! Tip are charge to your card, service is terrible. On 6 night show, only one is professional! The others are crews show! Borring For the first time ever, i was exited when cruise was over!!!! Kind of sad don't you think Read Less
Sail Date August 2015
Good things 1st. Locations visted and sail times great. But more time in Dubrovnic would have been better than corfu(everything shut from 2_4pm. So not much to do after a morning excersion and being there all day). Our room attendent ... Read More
Good things 1st. Locations visted and sail times great. But more time in Dubrovnic would have been better than corfu(everything shut from 2_4pm. So not much to do after a morning excersion and being there all day). Our room attendent Venus very helpful, as was barmen I Made and Nhorman. Thats where the good stops. Embarkation was long and painful, and we,ve done 5 other cruises , this was the worst. ( DONT get me started on lack of info or help once we had booked either) No coffee maker , no access to an iron. (Cant get on as it might upset electricals apparently). So nice to spend a cruise being crumpled). . Service at the set meal times was sadly lacking and the food was either not cooked or totally bland. Only other choice outside set meal times is to pay for pizza, go to club medusa or room service. (Nighttime service great, but dont do mornings well at all. Even when they got that wrong they didnt even try to sort it) Dora the supervisor at the pizza outlet was so unwelcoming i am surprised we risked a 2nd night. But we did, tables not cleared, couldnt get a drink without asking or going to get our own. And when we finally got it, bland and not worth wait. Did club medusa on last night. nice quiet tables of 2 with a family of 4 sat right in the middle, not nice for any of us. Food slightly better but not worth the xtra cost. Having drinks package didnt help as still no service, could die of thirst. Only Louie seems like a professional waiter, but no one cleared tables. excersions not worth the money, do some reasearch and do your own. Split, kotor and dubrovnic you can easily explore on your own. Awesome places. Could woffle for hours, but to sum it up. DONT DO IT. pay abit more and find a better cruise line. ( even had a toilet collaspe under me and break off the wall, not even a sorry or r u ok). And no i am not overweight. Read Less
Sail Date August 2015
האכזבה היתה מיד כשהגענו לקבלה. כששאלתי את פקידת השירות למה צריך לשלם יותר כדי לדעת מספר החדר אמרה שלא היה ולא נברא. תוך כדי דיבור ... Read More
האכזבה היתה מיד כשהגענו לקבלה. כששאלתי את פקידת השירות למה צריך לשלם יותר כדי לדעת מספר החדר אמרה שלא היה ולא נברא. תוך כדי דיבור הבנו שבמשרד הנסיעות הישראלי בארץ ביקשו מאתנו להוסיף 50$ כדי לקבל מספר חדר ולבחור שעה במסעדה. התברר לנו מהפקידה שאין דבר כזה. קוסטה לא מבקשת תוספת מחיר וכולם מקבלים מלכתחילה את מספר החדש ויכולים לבחור את השעה הרצויה להם לארוחת הערב. כשרצינו למחרת לקנות תיק באחת החנויות נאמר לנו שהכרטיס שלנו חסום. שוב עמדנו בתור לקבלה ושם ביקשו מאיתנו 300 יורו להפקיד ללא קשר העלות של התיק. כמובן שלא הסכמנו. כשביקשנו לקנות עם הסכום שהיה בכרטיס מהקזינו את התיק נאמר לנו לשלם בקבלה 300 יורו למרות שהסכום בקזינו היה גדול יותר מסכום התיק. קנינו בעגינה הראשונה בחוף בחנות. ככה לא עובדים!!! בארוחת ערב לא חילקו מים רגילים. ביקשו גם על מים תשלום. לנו הובטח שיהיה בארוחת ערב מים. השירות בחדר היה נפלא. ואני רוצה לציין שהבחור שהיה אחראי היה מקסים. המבחר בארוחת הבוקר קפה עלוב. מבחר בשרים בארוחת בוקר רק חזיר. לא עוף ולא בקר. על קפה אספרסו נתבקשנו לשלם 3 יורו לא כולל מס. כשהבנו שגם מסים שילמנו לחוד אז מהו המס על הקפה שאלתי? אמרו לי "שירות". אבל שילמנו הרי 17 יורו כל יום שירות!!! עם חברת קוסטה אני סיימתי. לא אמליץ בישראל ולא לחברים ומשפחה בחו"ל. אני מציעה לשפר את מה שצריך ולתת הרגשה טובה לאורחים כי אנחנו משלמים מחיר טוב מאד והקמצנות הקטנונית הזו לא מתאימה לנו ולא כדאית לכם. The disappointment was when we arrived reception immediately. When I asked the receptionist service Why should I pay more to know the room number she never existed. While talking we realized that the Israeli travel office in the country asked us to add 50 $ to get a room number and select a time in the restaurant. We learned that the secretary is no such thing. Costa does not seek extra cost and they get the first place the new number and can choose the time you want them to dinner. The next day when we wanted to buy a bag in a shop we were told our card is blocked. Again we stood in line to receive there asked us to deposit 300 euros regardless of the cost of the case. Of course we did not agree. When we asked to buy a card with the amount that the casino case we were told to pay 300 euros despite acceptance Casino amount was greater than the sum bag. We bought the first dock on the beach in the store. So do not work !!! Dinner no water. we were requested to pay. We were promised to have at dinner - water. Room service was wonderful. I would like to mention the guy in charge was lovely. breakfast selection poor. only pork. No chicken or beef. The espresso we were asked to pay 3 euros excluding tax. When we realized that we paid taxes separately so what is the tax on coffee, I asked? They told me "service". But we paid the 17 euros each day of service !!! with Costa company I finished. I would never recommand friends and family . I suggest to improve what is necessary and give the visitors a good feeling that we pay a very good price and petty meanness that does not suit us and not worthwhile for you. Read Less
Sail Date July 2015
Costa Mediterranea 17th to 24th July 2015 Arrived in cruise terminal with several hundred other guests , embarkation was supposed to start at 1400 hrs a numbers system operated deck 1 was called first you were only handing over a ... Read More
Costa Mediterranea 17th to 24th July 2015 Arrived in cruise terminal with several hundred other guests , embarkation was supposed to start at 1400 hrs a numbers system operated deck 1 was called first you were only handing over a medical declaration form and another form it would take about 10 minutes for each group to go through, in theory if you were on deck nine you could wait 90 minutes ,we successfully dodged the ships photographers before going through first security check ,on boarding the ship your photo was taken for your ship board pass ( in our cabin when arrived). We decided to explore the ship beautifully decorated throughout clean ship, interactive screens with information in various languages , also terminals to register your visa /debit/Mastercard card to pay your account, you can deposit cash at reception for expenditures . We knew from past cruising holidays the All inclusive (Costa) drinks package was good value. Entertainment was very good in a modern theatre and well attended throughout the cruise. Catering for guest's (always check the ships dairy time table) Psychology has been used in the set-up with meals service ( Perla del Lago Resturant) starting with continental breakfast , lunch hot /cold food speciality of the day always had a long line, you are not supplied with a tray to carry your self service meal and cutlery, by the end of the afternoon only one food station is open for finger bite snacks closing at 1830hrs In my opinion the food in the Self service was high volume poor quality with macaroni by the slice . If you like a cup of tea or coffee after 1030 hrs. you’ve had it, next time is 1530 – 1830 hrs, (you can pay for a pot of tea at the bar). It is more less compulsory for you to attend dinner in Degli Argentieri Restaurant (2 sittings each evening) were allocated second sitting @ 2115 hrs (we could not change the time) eating our dinner at 2315hrs just far to late for me, food was similar to the self service restaurant ( all prepared in the main galley) the other option is to dine in a speciality restaurant (paid service) or book a pizza meal you pay 4 Euros per person , Gala dinner evening some members had commented that photographing of guest's was compulsory we found if you waited them out all the officer's had drifted away. International cooked breakfast Degli Argentieri restaurant Watch out they keep changing the start finish times and the only thing edible was scramble eggs the rest of breakfast was over/under cooked , you ask for toast and a pot of tea. We paid for the tour Secrets of the Costa Mediterranea , ( life in crew area) observed staff cleaning the galley working in the laundry /bakery NO visit to the bridge or Engine room, at end of the tour finger bite sandwiches provided with soft drink or wine and our tour guides were gone , No customer feed back there , ( tour was a waste of money) .We were disappointed with the standard /quality of food, we asked for Hotel charges waver form (12 Euro per person a day) to be told we paid & accepted company conditions The ship is run for the benefit of Managers/ Chefs and maximum profit, well the guests they provide the money ! NEVER AGAIN WILL I PAY FOR A TRIP ON THIS BOAT . Read Less
Sail Date July 2015
We found this cruise at a very convenient price but the topics we are reviewing we understand that no matter how much you pay are good to be aware. Positives: Food was good for Italian and Spanish but Americans or British may suffer ... Read More
We found this cruise at a very convenient price but the topics we are reviewing we understand that no matter how much you pay are good to be aware. Positives: Food was good for Italian and Spanish but Americans or British may suffer without a cooked breakfast or egg options. Staff is friendly and attentive what indeed makes it better. The cruise is kept clean and you can see staff cleaning constantly. The entertainment is good and the organizers are respectful when people do not want to participate and the events are family friendly. We have been told that kids only 30 euros what seems really good. Pizza restaurant for dinner was excellent Negatives. We booked a cabin with a window and got and internal one. you will receive millions of emails check them a be sure that it reflects your booking. Embarking was not very good organized but if you arrive early you will no t have much delays. First language is Italian. Even thought they translate you will have to be patient. Some of the girls in costumer service are not very nice to address problems and bring solutions. We needed to use the internet which didn't work well in the business area, we were charged double and have to wait until the cancellation of the overcharged was authorized. ( half day) If you register to use internet be aware 3euro hidden charge. If you buy the all inclusive package as well be careful 36 euros per service surcharge never disclosed. Food in the buffet is good but people do not queue and it is very busy. Probably cultural clash but it can be stressful Adults only pool was full of kids but in the second day they controlled more. First two days almost impossible. If you want to have a chair to lay down it is impossible. Most of Italians put their towels to reserve the space 4 hours prior actual use. The best way I to skip a day in the port and enjoy the quiet Hope this is useful for you and if you are patient and want a good value costa is the way to go but expect places to be busy and mostly check the charges before accepting payment. The itinerary was good and I enjoyed the music and the sit downs dinners. Read Less
Sail Date July 2015
We had two nights in Venice then a 7 night all inclusive cruise on the Costa Meditteranea .. We had a port of call every day Italy, Croatia Montenegro and Greece . We had a basic inside cabin that was totally adequate for our ... Read More
We had two nights in Venice then a 7 night all inclusive cruise on the Costa Meditteranea .. We had a port of call every day Italy, Croatia Montenegro and Greece . We had a basic inside cabin that was totally adequate for our requirements as we do not spend a lot of time in there other than to sleep .. We have cruised on P & O, royal caribbean and carnival before around the Med and Caribbean. This was about 5th cruise. The ship is not as large as some we have been on and caters mainly for the ITalian cruise market ... We were two of approx 50 British guests . It was fun, the crew are all lovely and have a ready smile ... Entertainment was ok, not up to same standard as some we have been on but still entertaining. The buffet did have a lot of choice despite what others have commented, yes there is pizza every lunch time buffet but also a car very every day and a daily special of Chinese or seafood etc. The food in the main restaurant was different .. Italian based .. With a starter, a pasta/soup course, a main course followed by a salad then cheese and lastly dessert. We had the all inclusive drinks package included but at €25 a day is still good value as you have to pay for water at dinner and sodas. The cocktail list is extensive and lovely. The baileys banana Colorado is exceptionally lovely!!!! You can also get individual costa style coffees on your all inclusive card. Go with an open mind as it is different to Uk/American style cruising but it is fun and very good value .. Read Less
Sail Date July 2015
This was our 4th time with Costa and each time it exceeds our expectations. Being a coral member we were offered a free upgrade to an ocean view cabin and received fruit and Bubbly in our cabin on arrival. I was a little apprehensive ... Read More
This was our 4th time with Costa and each time it exceeds our expectations. Being a coral member we were offered a free upgrade to an ocean view cabin and received fruit and Bubbly in our cabin on arrival. I was a little apprehensive about what the ship would be like, but it was lovely and very tastefully decorated. I really don't understand why Costa often gets negative reviews, as the service is always impeccable, meals superb and the all inclusive drinks package is great value, I love the fact that the staff provide entertainment at meals times too, by singing and dancing. They really work hard to make you cruise a memorable occasion. The itinerary was fantastic too and we saw some fabulous places Read Less
Sail Date June 2015
We booked this cruise direct with Costa as this was the cheapest option available and we arranged our own flight with Ryanair from East Midlands Airport to Venice Treviso as we did not want to stop a few extra nights in Venice and as we ... Read More
We booked this cruise direct with Costa as this was the cheapest option available and we arranged our own flight with Ryanair from East Midlands Airport to Venice Treviso as we did not want to stop a few extra nights in Venice and as we wanted a flight home at a reasonable time on the day we got back to Venice. The taxi transfer from Treviso to the Cruise Terminal costs about £50.00 each way and on both occasions the drivers were waiting. When we got to the ship at around 4.30pm the checking in procedure was fast and efficient and we were in our cabin within 20 minutes of arriving. The ship itself is magnificent, the décor outstanding and the balcony cabins more spacious than they were on the last cruise with NCL. We had booked the Drinks Package which I would recommend to anybody who intends to drink more than 4-5 drinks a day as at 25 Euros per day you easily get a better value taking into account an average drinks price of around 6 Euros plus 15% service charge which you don’t have to pay if you buy the package. The staff, mainly from India and the Philippines are extremely friendly and helpful and you could not ask for more cordiality. There are plenty of bars on the ship and there was never a problem finding a seat or waiting for a service. Evening meal is only served in the main Dining Room and you have to choose from two sittings at 6.30pm or 9.15pm or you can go to the one Speciality Restaurant on Deck 10 but I don’t think its worth to pay an extra 25 Euros per person. The Self-Service Restaurant is closed in the evening apart from a small area serving pizzas which are charged extra at 4 Euros each which I think is rather ridiculous taking into account that you are giving up your dinner if you want to eat there. All food on board is Italian themed which brings me to my biggest complaint which is breakfast as the Self-Service Restaurant only serves Italian Breakfast which consists of four different cooked meats, two varieties of white bread and a selection of cakes and pastries. This is the only food available in the morning and it never changes. You can have a ‘international breakfast’ in the main dining room but again I was not happy with the timings as they only seem to cater for the passengers who have booked excursions and it sometimes closes as early as 9am. I hardly ever go on any organised excursions, they are always overpriced, and I like to take it leisurely and have my breakfast around 10am when I am on holiday and, consequently, only had the restaurant breakfast once. The itinerary was of this cruise was excellent which the ship docking most days right in the middle of the towns with the exception of Corfu and Dubrovnik where we docked at the cruise terminals outside. They did lay on transfers and sold tickets at 7.95 euros for Corfu and 12.95 for Dubrovnik but you should beware of this as all the terminals are serviced by local transport at a fraction of this amount, i.e 3 Euros return in Corfu and 24 kunas in Dubrovnik which is about 6 Euros. All in all we did enjoy or cruise and we would sail again with Costa despite my misgivings over the ‘Italian Food’ Read Less
Sail Date June 2015
I booked my first cruise with Costa and came back with happy memories. I'll try and cover all points and tips which I hope would be useful especially for first time cruisers! Positive notes: - Embarkation from Trieste, Italy was ... Read More
I booked my first cruise with Costa and came back with happy memories. I'll try and cover all points and tips which I hope would be useful especially for first time cruisers! Positive notes: - Embarkation from Trieste, Italy was easy. There is parking available very close to the gate if you're being dropped off by loved ones. You drop off your luggage and then proceed to security where they check passport and boarding pass. Once you pass this, their photographer takes a photograph of you so don't forget to smile for the Camera! You then board the ship and take the lift straight to your deck and find your room. Even numbers are located on the left of the ship for example 5114 and odd numbers are on the right (i.e. 5113). Your room keys will be in your cabin so no need to queue anywhere to collect these. - Corridors are narrow but cabin size of an Ocean view with Balcony cabin's big! Bathrooms are narrow too but adequate. I recommend a cabin with Balcony as you'll wake up to a beautiful view each morning. You an even have a sandwich and soak up the sun whilst enjoying the view! - Once you witness the ship leaving the port whilst waving to passerbys, you can make your way to the main restaurant located on Deck 2 where you'll be welcomed by the friendly staff and be taken to your table. You sit at the same table each evening but the seating will change for lunch. The first night may feel busy and you may find queues going into the restaurant but it will be pleasant thereafter. Tip: there are vegetarian dishes on the menu but if you want something specific if you're a veggie, they accommodate your request. If you booked your dinner for later (2nd seating), you can go to the Theater to enjoy the show they have lined up for you. If your dinner is early, you can go to the Theater after dinner. Shows are worth watching. They're amazing! Excursions: - Alberobello, Bari is worth a trip booking with Costa. The tour guides they use are not that great for English speaking tour. The Costa rep(s) will be with you at all times to ensure you get back to the ship on time. This is the case for any excursion you book with Costa. - Corfu's good too - Our Mykonos tour with Costa got cancelled as there weren't many joining the English speaking tour. We were offered 20% discount on another tour or asked if we wanted to join the same tour in another language. We opted to take the refund and glad we did as we enjoyed a relaxing stroll in the town centre. They have a small sandy beach so you can take a beach towel if you want. They have lots of restaurants, ice cream parlours and lots of shops. You can book a shuttle bus with Costa to get to the town for 10 Euros each return but we saw some guests using the sea ferry which costs 2 Euros each. You can walk too but need to be fit as it's not a straight road and it's uphill. Remember to get back to the ship on time! - Santorini as you probably know is absolutely beautiful. We booked the Oia Village morning trip with Costa and it's absolutely stunning. The ship will stop in the middle of the sea and you'll be taken to the shore by boat and back again. You will have plenty of time to shop or have ice cream! It's quite a way to get to the top to get the cable car so probably not ideal for those who don't like walking uphill! - We didn't book a trip for Split but they had a tour bus right outside the ship and you can have a city tour for around 17 Euros each. They will drop you back 10 minutes walk away from the ship. If running late, you can take a taxi back to the ship for 5 Euros. If you don't want to go on the City tour, the Diocletian Palace is 10 minute walk and you'll find shops and stalls too! Tips/Useful info: - You can register your Costa Card which is the key to your cabin with your credit card or cash. This will be used to pay for drinks/shopping on board. - Food is included. If you book premium cabin, any food that they deliver to your cabin is also included. - WiFi is available but you're better off buying 2 or 3 hour prepaid package rather than pay as you go. You an use these hours through your stay on board. - Take formal wear and different coloured outfits such as white, red, green as they have themes for dinner. You don't have to follow if you don't want to and some guests wore casual clothes but it's nice to be a part of it! You will find a programme delivered to your room every evening. This will give you all info about the next port of call. - Turn on the TV in the cabin to see info about weather, camera view from the bow and aft, news from the world if you want! Overall, a great experience and staff are extremely helpful and friendly. Enjoy your holiday. Bon Voyage! :) Read Less
Sail Date May 2015
First I have to tell you that I normally don´t write reviews for this site. But I have heard it being mentioned so often, this past week, that I do feel the need to give my opinion. My family joined the transatlantic cruise guests for ... Read More
First I have to tell you that I normally don´t write reviews for this site. But I have heard it being mentioned so often, this past week, that I do feel the need to give my opinion. My family joined the transatlantic cruise guests for the last week of their stay on Costa Mediterranea(a very good 6-night-deal was offered in Belgium and the Netherlands and we decided to take it). We are experienced cruisers. We are from Europe and have sailed on many cruise lines. As a couple and as a family. Cruisecritic was mentioned by several different American guests, when complaining to staff of the Costa Mediterranea. I literally heard "you just wait until I write about your service on Cruisecritic-dot-com". I decided not to say anything on board, but want to describe my honest experience, from a European point of view. And would like to tell you that we met many great US guests and had wonderful conversations(so this is not about generalizing in any way). I will first write on how I see Costa and then about our latest experience on Costa Mediterranea. The thing you have to realize, when taking a Costa cruise, is that you are entering "floating Italy". We love it, but it is very, very different from "floating USA". We love our peace and quiet. I actually get very anxious on US ships; I want to spend my vacation with my family. We don´t need entertainment,we only use the restaurant dining room(for breakfast lunch and dinner) we don´t drop our kids off at clubs and we don´t want to be chased by staff, repeatedly asking us what we need; we don´t fancy buffets, we want to decide when to socialize, our kids love to mingle at the baseball field or in the pools, when they feel like it. And I love the fact that all of our wishes our fullfilled, when we make them clear to the staff. We love Costa, because it really lives up to our expectations, in every area. Another thing you have to realize is that Costa gives you an absolutely amazing price. But it is an Italian price. When I check out Costa deals, I add the price for drink packages. Because I know I need to add them. Costa is very clear about what you do and don´t get, when sailing with them. When I make a trip budget, I add the drinks package. And I pay it in advance. I know it is a lot of money, but I can tell you you won´t regret it. The Costa Service Charge is similar on all cuise lines(minus Aida, but I absolutely can´t and won´t recommend Aida). One thing I need to warn you about is that Costa is amazing from the moment you arrive at your terminal. Costa is absolutely not good at making your travel arrangements. Friends and relatives and we, as a family, have had very, very stressfull and poor experiences with Costa tranfers(especially the ones from Malpensa). Ours range from an extremely ill bus driver to a bus crash. And we twice had the whole ship, delaying departure, because our bus driver was playing on his Ipad, while driving. And there is more(I have made many complaints, but nothing was done to make changes). But, this service is outsourced by Costa. Once you reach the terminal, everything is great and extremely smooth! Now, back to the cruise. We flew in, took the 5 Euro bus to Milano Centrale and then the direct train to Savona(book online to get a good price and a reservation. Kids Read Less
Sail Date April 2015
Just returned home after our incredibly delightful journey across the Atlantic on the Costa Mediterranea with a few day's post-cruise stay in Trieste, Italy. We began our trip with very low expectations due to most of the recent ... Read More
Just returned home after our incredibly delightful journey across the Atlantic on the Costa Mediterranea with a few day's post-cruise stay in Trieste, Italy. We began our trip with very low expectations due to most of the recent Mediterranea reviews blasting the "tasteless" food and other problems. Our personal experience was so much the opposite that I almost feel I was on an entirely different ship! I did come armed with my own shaker of garlic powder for the pizza and pastas and Crystal Light drops to make the USA water more palatable for me, I enjoyed the vast majority of the dishes served in the dining room. One night we even were able to have surf and turf by combining a steak option with a grilled shrimp entree! Our waiter made it happen for the four of us at our table. I was particularly delighted with the sundried tomatoes and olives on the lunch buffet, and I ate those almost exclusively for lunch most days, except one time I had a juicy burger from the pool deck, and a couple salad lunches in the main restaurant. On one of our first port days, when most everyone was ashore, we found shrimp tempura on the buffet! The only time we saw it, but it was YUM!!!! Keep in mind with my review that we traveled across the Atlantic with less than 1200 passengers on board a ship designed for 2600. SO luxurious! Our premium balcony cabin near the aft on deck seven starboard was a wonderful retreat with plenty of storage for our 22 nights onboard and one of the best room stewards, Renee, that we have ever experienced. We had fresh ice twice a day, and even extra pillows and bathrobes when we asked. We only used the free room service one morning. We were so close to the buffet that it just seemed unnecessary. we also had only one dinner sitting for the first 16 nights of the cruise until we took on about 500 more passengers in Savonna for the last week when they finally added a late seating and a second show time. Not impressed with the CD, Antonio Serra. but most of the nightly entertainment was very good. Major exceptions - the "video" nights and the passenger "talent" show. YUCK! Walked out of the balcony (as we suspected they might be poor) on those.Really liked the in-cabin free movies! Too bad they started repeating over again instead of getting new ones after the first two weeks. The flamenco dancers who performed after our Teneriffe port stop were absolutely amazing! The ship was beautifully maintained and always kept sparkling clean. Thought we were going to escape any illnesses until we went on a long bus excursion from Savonna to Genoa where we had "hackers" in front AND behind us, Even the tour guide made a comment about them! Sure enough, the day before we were to fly back home, we BOTH developed the same upper respiratory symptoms and coughs! We both have a ways to go before we will be over this and are keeping ourselves isolated away from family and friends until we are free of symptoms. An interesting happening on this sailing was that on the day after we left our port stop in St. Maarten, early in the cruise, my husband noticed we seemed to have turned around and were headed back toward St. Maarten. sure enough, when we checked at the front desk, we found out that that an announcement (we obviously missed), stated that we were turning around due to the health needs of a passenger. Finally a helicopter with a basket met the ship in the early evening and the patient was transferred to the helicopter via the basket and thn on to St. Maarten. There was not room for the spouse on the chopper and she had to wait until our next port stop, Teneriffe, 6 days later, to fly to meet her husband at the hospital! Sure hope they had insurance! Will we cruise with Costa again? This was our third Costa sailing and due to the 22 nights and double points for our premium balcony cabin we will now be at the Pearl level for future sailings and get those extra benefits, so if the itinerary and price are right we will! Read Less
Sail Date March 2015
Embarkation in Guadeloupe was a complete and utter disgrace, Costa ground crew where unhelpful, rude, arrogant and showed no respect or compassion to its paying customers. Having arrived at the port with a wheel chair passenger and 3 ... Read More
Embarkation in Guadeloupe was a complete and utter disgrace, Costa ground crew where unhelpful, rude, arrogant and showed no respect or compassion to its paying customers. Having arrived at the port with a wheel chair passenger and 3 suitcases there was no help or assistance nor was there any luggage trolleys. The ground crew were totally inhelpful and not at all sensitive to any of the needs of its paying guests. In fact at least 6 passengers were refused admission to the ship as they did not have the relevant printed ESTA documents. Although there was WI FI at the port the Costa staff refused to assist any passengers with obtaining these documents. Once on the ship there was no one to greet us or to advise us re obtaining our keys for accessing our cabin. It was only through another guest that we were able to locate reception and then told that our cabin keys were actually in the cabin. This was the start of our 28 day cruise, the dining experience was a total disaster with no choice of dining venues in the evening, apart from paying a further 4 euros to have a pizza or dinner in the exclusive dining room at a further inflated cost. No buffet service was avaliable in the evening and you were also refused tap water to drink having to purchase bottled water at an over inflated price. The food in the dining room was of a very poor standard with this was either cold, luke warm and extremely greasy most of the food was either left or sent back to the kitchen. This is the only cruise I have been on where most of the passengers lost weight rather than gained. The attitude of the majority of the staff apart from those that served us at dinner or our cabin steward was comletely unacceptable with them being rude, arrogant, and at times aggressive to us. The library was not accessible to a wheelchair user as none of the staff knew how to open the doors to allow a wheel chair access. The majority of the british paying guest of the cruise felt that the service was of a very poor standard and that the most of the food was inedible. Some were even so sick that they were confined to their cabins for a number of days. When we complained and stated that we did not feel the service warranted the excessive service charge we were being forced to pay, we were informed that this as not negoitiable and that we had when booking signed a contract so therefore had to pay this charge in full. The British speaking represenative on the ship was totally dismissive of any concerns unless you had booked via Costa, and basically told guests that she was not interested and unwilling to help in any way. My advice to any booking a cruise on Costa is DON'T, we had the cruise from hell and were pleased to leave the boat. Read Less
Sail Date March 2015
I'm starting right with an issue that, in my belief, overwhelms any other comment possible on this cruise. Every cruise day, after 6:30 p.m., simply there is no food or drink whatsoever available in the whole ship, except for the ... Read More
I'm starting right with an issue that, in my belief, overwhelms any other comment possible on this cruise. Every cruise day, after 6:30 p.m., simply there is no food or drink whatsoever available in the whole ship, except for the main Restaurant. This means that, if you're on first seating (6:30 p.m.) after the show (9:15 pm or later), for instance, not only you don't have any station at all available, for a snack or anything else for that matter, but even if you want to drink a glass of water or a cup of coffee you must go to one of the bars and pay for it (yes, water included). Also attending the main restaurant for dinner is mandatory, as you don't have any choice, inluding formal dinner nights. (Imagine when you have small children with you). Mind you that some days we leave port at 7 p.m. and also there are plenty of daily activities on board at 10 or 11 pm. This said, and regarding other aspects of the cruise, the cabin was fine as well as the general embarking process. Public rooms with heavy decoration (too heavy for my taste) and poor use of the space on the self-service (huge lines for food and hard to find seats for eating). Good shows and entertainment in general, as well as the food, in the main restaurant as well as in the self-service, but the level of service, in both, is clearly sub-standard.   Read Less
Sail Date March 2015
Everyone who complained about the cruise ( mostly the food ) said I couldn't really be objective about this ship as I was a newbie to cruising, therefore I had nothing to compare it to. While that might be valid I truly felt that it ... Read More
Everyone who complained about the cruise ( mostly the food ) said I couldn't really be objective about this ship as I was a newbie to cruising, therefore I had nothing to compare it to. While that might be valid I truly felt that it would be hard to find a more beautiful ship to cruise on. Nay sayers be darned! As mentioned it was our first cruise. Found a great lot to leave our car ( Safe Parking Miami) and boarding was easy. Stayed in Coconut Grove for two nights before cruise at a B+B which was close enough to the port. Liked the fact that even though we didn't sail until 10 pm we boarded by 3 and had lunch and a tour of the ship, so excited to be on board! First night on board took some getting used to.. vibration and slight swaying of ship, my husband wore acupuncture bands on wrist and he was fine. We have been on many large ferries etc. but nothing compares to being on a large cruise ship with its opulence and services. THE PEOPLE: Mostly European passenger i.e: Italians with a smattering of other nationalities, very few North Americans. We were basically in the minority as Canadians. All officers appeared to be Italian with rest of crew from basically all over the world. If you want to feel like you have arrived in Europe the Costa line is the way to go. A friend on board said Americans did not want to cruise on a ship that had any connection to the Costa Concordia. One aside was the presence of many Guadaloupean passengers. They were dropped off and picked up in Gaudaloupe, they got a seven day passage with a cheaper rate. Liked the fact that there were at least some Caribbean folk on the ship, but got the sense that crew wasn't too impressed with them, although they appeared to be bread and butter passengers for the ship as they formed a sizeable group on board. There was an incident of a fight between two family groups but it was quickly quashed. It happened just up the hall from our room. Security came quickly and I never felt it was a huge thing, just a lot of loud noise for about half an hour. Glad we made friends with some American people as it was hard to converse with most people as they did not speak English at least around us. Several other people we met were travel agents who got a special rate, said they probably wouldn't have taken this line if the price wasn't right for them. ACTIVITIES: We didn't participate in very many activities. Mostly spent days on shore and days at sea we spent swimming, eating and visiting with our friends. Attended the theatre twice, entertainment okay but after just being in Cuba at a resort the entertainment seemed pretty generic. One of our friends did enjoy the disco but we never went. We did walk through the bar areas, casino and disco but didn't partake as by the time our second dining sitting ended we were ready to just chill in our cabin or on our balcony. One thing we did do was use the gym every night before dinner. This was a good time to use it because most people were at first sitting for dinner and staff weren't there. The steam room/ sauna was great ( women's was quite musty unfortunately). Lots of equipment in gym, on your own for sanitizing as never any wipes and didn't like smell of chlorine or steamy effect as there was a giant hot tub in middle of area, not sure why they would put it there. Had a foot and head massage from Renata, which was heavenly. Her, Alex and Diana were all great to deal with in the spa. Also found the running track pretty small but still if you wanted to walk around at night on top decks hardly ever any people and the view of the moon on the water was pretty spectacular. THE NOISE LEVEL: Wanted to mention this before I went any further. The level of sound for most events was unbelievably loud. The noise at the bow end by the gym and outdoor pool was absolutely ridiculous. Often it might be for a dance contest or other activity but it was always cranked up so loud that I can't even imagine why no one complained. I just couldn't swim in that area when events were going on. Even at night for several of our gala dinners they had recorded music at a really high decibel level. For passengers it was only a few days of it but for the crew I can't imagine how a health and safety review wouldn't have put limitations on the noise for the staff. Why do people think loud noise equates with great entertainment? End of my rant about noise levels. SERVICE: Our hotel steward was great, didn't feel need for turn down service every night so often just put Don't Disturb sign on door if we didn't want to be bothered. Always had buffet for breakfast and lunch so not much to write about service there. Our evening waiter Rigaberto and his assistant were great. When we had questions about other things went to service desk where they were okay. Did find when we disembarked in Miami and there was a big delay with no announcement to explain why, the service desk was not very helpful or nice. I know many ships were letting off passengers at the same time but a polite announcement about delays would have been a good thing. Tip: Take the early disembarkation, we would next time. PORT/SHORE EXCURSIONS: We did not do any ship excursions except a snorkelling one in Grand Turk. (Which was good). Found most of the beaches we went to by taxi or bus had many people from the cruise there. Some complained that they were whisked there and back much quicker than we were as we had the option of staying longer without someone herding us back on a bus. Unfortunately we felt that because we did not use the ship excursions we were left to our own devices for information about the ports and activities on shore. The English guide John Patrick told us that he only gave out information about excursions, not what happened or was available on shore. I certainly was glad I had done research ahead with a Fodor and Lonely Planet Guide. Ship excursions seemed to concentrate on touring, boating and shopping at ship authorized stores etc. No mention of being dropped off at museums or other historic locales. When we landed at the port there really wasn't much in information at most locations. Some tourist booths had maps etc. but you had to be prepared so you knew ahead what you wanted to do and then you had to deal with taxi drivers, rates and distance to where you wanted to go. Taking more ship excursions might have been a good idea but still suspect about rates and time spent loading and getting there, would have to do more research before doing more ship excursions. MONEY MAKERS: As I had not been on a cruise before it was a bit of an adjustment to the level of selling that went on. We knew it wasn't like an all inclusive so we were prepared to pay for drinks etc. ( drinks didn't cost a lot more than at a Canadian bar) but not used to announcements being made over PA about buying items on the ship e.g. jewellery, etc. Poor spa staff even had to shill special rates for massages etc. when you came back on board from shore. They even charged 55 dollars for an insider tour of the ship. Seemed a bit excessive! Generally though felt for what we paid through Vacations To Go we got a good deal. DINING: My husband and I found the food okay. As I don't eat any meat but fish I did find the choices for evening dining a little limited. The breakfast, lunch choices were okay, most of the problem was the number of people getting food at the same time. Too bad there wasn't a better way to configure the way food was presented so there would be less lining up. I know people who have travelled on other lines talk about the great choice, the 24 hour dining, the free room service and that the newer ships have more restaurants but for me it was adequate. I've heard new ships will soon have bakery restaurants etc. but I don't want to gain ten pounds on a cruise and it would be more tempting with more food choice. One thing that the Costa line has is special gala nights with Italian music and presentations by the waiters etc. I found that was fun. Presented with beautifully printed menus on those nights. We usually had the snack at five to tide us over to the late evening sitting. Can see how some lines that offer any time sitting would be a good idea as second sitting was so late. THE STAR: This ship was the star to me. The ship designer who does all the newer Costa and Carnival ships Joe Farcas has certainly created a surreal, beautiful palace of a ship. I never got tired of looking at the details from Italian glass to fanciful pottery lighthouses. Every surface was embellished. It was interesting to see into the crew areas, kitchens etc. and see how plain it looked there. SUMMARY: Not sure if I would go on another cruise but now that I'm not a first time cruiser I will be able to compare a possible future cruise to this quite enjoyable trip. Read Less
Sail Date February 2015
I dont know where to start about this cruise, this is my 15th cruise so I know what to expect. For our first dinner I had the spaghetti bolognese, this was the worse ever and not even warm, went to the Lido deck to have something to eat. ... Read More
I dont know where to start about this cruise, this is my 15th cruise so I know what to expect. For our first dinner I had the spaghetti bolognese, this was the worse ever and not even warm, went to the Lido deck to have something to eat. Next morning the orange juice is watered down Tang, coffee so strong had to have hot water added and they brought it 10 minutes later so when added the coffee it was undrinkeable, switched to tea after a few day or went to Lido deck and brought some with me to the dining room. My husband asked for eggs benedict and when he received his plate it was a poached egg on a dried piece of toast, no sauce no nothing, I should of taken a picture, what kind of cooks do they have to serve something like this. Toasts were always brought 10 minutes before the eggs so cold by the time we ate. Lunch were ok but so disorganised, had some salad and when I asked for some salad dressing I was told to go to an other counter and had to wait in line to get some dressing, same with everything else, one day I was lost after getting my lunch from all the running around. Coming from a family of french pastry chefs, I love my desserts and these tasted all the same and again what a dissapointment when I got my tiramisu or sabayon it was a pudding. One evening we were so dissapointed with our meal that we went to the Lido deck to get something to eat to find out that it was closed after 4 and we could get only pizza for 8,00 per person, I could not even get hot water for a herbal tea. Asked at the bar and was told to call room service, but there is a cost for this on Costa, we are used to sometime have breakfast in our stateroom and again there is a cost with them. Let just say that we did not gain any weight on this cruise. As for entertainment on a few occasions they had movies, one evening they had cruise employees for their talent show....went a few times and left before the end. Another dissapointment was the fact that they did not want to open the partition on our balcony to have access to my sister's balcony which was always done on other cruise line. The only good thing about this cruise was the ports of call but then again in Guadeloupe we had 800 persons getting off the ship and we could not get any ground transportation to make a tour of the island, walked 30 minutes to a bus terminal to get a bus and went to the beach, the good thing is I am french speaking and could communicate with them. They were very helpful. All in all we were happy to get off, the disembarkation went very well we got off with our luggages and we were one of the first off. Costa NEVER AGAIN Read Less
Sail Date February 2015
This was my 5th cruise and BY FAR the worst cruise I've ever taken, which is a shame because it was my wife and I's honeymoon. This was her first cruise ever. Needless to say, she doesn't ever want to take one again. Told ... Read More
This was my 5th cruise and BY FAR the worst cruise I've ever taken, which is a shame because it was my wife and I's honeymoon. This was her first cruise ever. Needless to say, she doesn't ever want to take one again. Told her not to judge cruise after being on the Mediterranea. Issues started upon arrival. As any cruiser knows, upon entering your room you usually find your room key cards for the stateroom Our two room key card belonged to the room next to us. We could get in and out of our room after brining in our luggage and getting situated for a few hours. Had to go to guest services and explain to them what happened. They made us two new key cards and we could finally get back into the room and use them for drinks/food etc. I'm sure it was just an honest mistake, but a mistake none the less. To try and keep this review short and to the point...food was just terrible everyday/every night. Very disappointed. Food was catered to the Italian pallet, since about 80% of the ship were Italians from Italy, or French, Dutch, or German. There were some Canadians and Americans, but they were hard to find. Did meet some English speaking Italians and we asked if the food is like this in Italy, and they said, Oh noooo, not ever close. Even the waiter and bartenders said the food had taken a turn for the worst since the Concordia accident. I was urged by our own waiter during the dinner sessions to complain about the food or nothing would ever get fixed. How awful is that?...No food on the entire ship after 6:30pm for the rest of the night (except for your assigned dinner). The only thing was a pizza bar (that was the worst pizza in the history of mankind with only ever two choices to pick from, cheese or pesto) and they charged $8.00 per person to get it. What a joke. It was hard to ever get or order water/ice. Sometimes the bartenders would give you a glare or a snark remark about ordering water and glass of ice. Ice cream machines were never working properly, almost all food was bread, bread, and more bread. Food choices were slim and almost always the same. Drink prices were pretty high. Stopped getting them after the 3rd day and drank on the islands we visited. Entertainment was highly lacking and pretty disappointing. The acrobats were actually good. Most shows were bad. High school talent show competition bad. Basically it was just music and dancing on the deck every evening with the same music over and over again. Not many fun games/no comedian/cost $20 to buy 1 bingo card/etc etc. We found ourselves checking out playing cards and playing rummy for the last 5-6 days to keep us entertained. Some of the quizzes were fun. Hot tubs were always cold or luke warm. However, the Turkish spa on the men's side in the massage/gym area were about the only highlight of the ship. The hot steam sauna and dry rock sauna were excellent. The massage staff was nice and we did get a massage which was excellent. Kudos to the massage staff folks for doing a good job. The internet never worked on the ship. The library where the computers were were always down or booted you off while trying to login. It was just as bad with the wifi access (that they charged you for to use at a crappy price per minute) on your phones to use. The T.V. signal had 4 channels and they were always crackling and fading in an out. Could never watch a show or any program because every few seconds there was a signal issue the entire cruise if you ever just wanted to stay in the room to relax). We also weren't aware that this was a non-English speaking guest ship. There were 6 languages on the ship, so announcements took forever to be repeated over and over again in all languages. Hard to meet and talk to anyone. I have to say, the French, Germans, Canadians were all nice and ok, but the Italians (with the exception of a few good apples) were terrible. Very pompous, rude, arrogant, etc. They'd walk passed you in the hall and bump into you constantly without ever saying excuse me or sorry. They would bum rush the elevator door every time it would open instead of letting the people on the elevator already on it, off. How rude. Most of them would get up around 6-7 am on days at sea, and go lay their pool towels out on pool chairs to reserved them for their family/friends and disappear. Half the time you couldn't find a pool chair on the pool decks because they were all taken by people that weren't there, or would leave an come back all day. We did have a good waiter and assistant waiter at our dinner seating. Very nice and polite. When the food was bad, he'd offer to bring us something else or make something off menu for us which we appreciated. We had to special request butter for the bread every night!, it was always just oil and vinegar. Special requested natural water as well, as it was always either wine, coffee, or sparkling water. So much for short and sweet, but find yourself another cruise line and ship to go on. I'm sure I left a few things out, lol....This will be our first and last Costa Cruise ever!!! Read Less
Sail Date February 2015
Costa Mediterranea Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.2
Entertainment 3.0 3.2
Public Rooms 4.0 4.1
Fitness & Recreation 4.0 N/A
Family 4.0 3.7
Shore Excursions 5.0 N/A
Enrichment Activities 1.0 N/A
Service 4.0 3.7
Value for Money 4.0 N/A

Find a Costa Mediterranea Cruise

Easily compare prices from multiple sites with one click