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9 Helpful Votes
Sail Date: March 2017
For perspective, we are an American couple in our 50's. We booked this cruise for the itinerary of almost all places we had never been to before. We are now "empty-nesters" so this was a chance for us to travel off season and ... Read More
For perspective, we are an American couple in our 50's. We booked this cruise for the itinerary of almost all places we had never been to before. We are now "empty-nesters" so this was a chance for us to travel off season and enjoy each others company. We chose to embark on the late side to enjoy some more time in Barcelona. After maybe a 10 minute cab ride from the Duquesa Suites we were at the port where we found embarkation to be quick and efficient. As non-EU resdidents, our passports were held for the cruise and returned to us the morning of disembarkation. Also, Costa's terminal in Barcelona is beautiful, lots of natural light. Coming back, disembarkation was very well organized, but since we were disembarking at the same time as everyone else there were some lines. Operationally, the cruise was excellent. Always punctual, and the ship is kept very clean. The decor is "loud", but we liked it. Especially liked all the sculptures in the main atrium of the ship. Food wise, pasta and appetizers were always good, but proteins were not. The only proteins we enjoyed were the extra cost burgers and the duck on gala night. Fish seemed to taste "fishy". We ate in the club restaurant one night, service was outstanding, but the filet had an off taste. It was however cooked a perfect medium rare. Salads on the buffet were always very good. We chose open seating, this worked well for us as we almost always ended up eating early. Later on, there were lines to be seated. Piu gusto drink package was a great value. Wines were good, as were cocktails. Espresso every bit as good as on land in Italy. Entertainment staff keeps things fun. The white party was the best I've seen at sea. I was a participant in the "Voice of the Sea" which was also a lot of fun. Shows were below average for a cruise as were lounge entertainers. The multi-story gym, with a hot tub in the middle, was the nicest I've seen on a cruise ship. All varieties of cardio equipment, weight machines, and dumbells. One nice touch, they had an English speaking (from England) customer service rep who always asked how things were going and genuinely seemed to care. Overall, service was not great. Many were rude or indifferent in the dining room, bars, and customer service desk. However, shout out to Ryan, the English customer service rep, Rina our outstanding cabin steward, and Michael the wonderful bartender on Deck 9 aft. Would I take Costa again? For the right itinerary at the right price, sure. All Cruise lines have their pros and cons--Costa's strong points are fun, pasta, and espresso in my opinion. Read Less
3 Helpful Votes
Sail Date: February 2017
It seemed good value for money but it cost us more in the long run. Customer care was poor. Small complaints were handled badly & then became Big complaints. I have discovered that while using the internet on my smart phone for ... Read More
It seemed good value for money but it cost us more in the long run. Customer care was poor. Small complaints were handled badly & then became Big complaints. I have discovered that while using the internet on my smart phone for very short times on or near the ship has coast £112 in roaming charges as the calls were through Norway! How would any one know this or is it just another ruse to get customers to sign up to their daily charges. the lack of information to non Italian speaking guests was significant. We were often waiting to hear the message in English but it didn't happen. Even the message to go to the theatre for disembarkation instructions was incoherent. I heard the words "instruction" & "disembarkation" & had to go to the unhelpful staff at the Reception desk to discover the whole message I would not recommend Costa. There are other lines providing the same cruise locations with much better staff & food at equally competitive prices. We did not like the compulsory charge for tips. A tip is given for good service something which we didn't have. Shame on Costa. Best part of the holiday was getting off the ship & enjoying the different locations. Read Less
5 Helpful Votes
Sail Date: February 2017
My wife and I wanted a good price, port visits to places we had not visited (Genoa, Herculaneum and Valleta, Malta) and a return visit after 30 years or so to Barcelona. We had spent 2 nights on our own long ago in downtown Palermo, but ... Read More
My wife and I wanted a good price, port visits to places we had not visited (Genoa, Herculaneum and Valleta, Malta) and a return visit after 30 years or so to Barcelona. We had spent 2 nights on our own long ago in downtown Palermo, but knew there was more to see. Costa offered all the right ports and a good price. MSC Cruises had a much larger ship (3200 passengers vs 2100), visited Rome, not Naples, and had roughly similar reviews to Costa.and similar prices. Ship size and Herculaneum (Naples) made Costa the obvious choice Some reviews said the Mediterranea was over-decorated. It is bright and colorful inside, but we quickly got used to the colors and other eye-catchers. Soon the decorations added to the fun we were having. Languages posed no probem. We got the daily bulletin in English, our cabin steard (Remudia) spoke good English, as did our dinner waiter (Raj) and most other staff members we spoke with. Our excursions were in English and either German or Spanish. The ship has hospitality desk employees whose first language is English and German and at least French. Not sure about Spanish. We enjoyed the food (not counting a cheeseburger with a dried bun at the pool buffet.) We lived in Germany for 9 years long ago and traveled as often as we could across Europe so cold breakfast was no surprise. We were happy with the cold buffet breakfast for 4 days, mixed with a variety of hot eggs and meat breakfasts in the main dining room the other 3 days. Coffee, tea and juices were all free at breakfast. Like on land in Europe, coffee, tea and water were not free at other meal times. Variety was okay at lunch and dinner menus, food quality and service were excellent at dinner. We bought their lunch and dinner wine package. My wife almost always drinks red wine, even with fish, while I pair red food with red wine and fish or cream pasta dishes with white wine. Our wine package came by the glass, not full bottles, so each of us could drink the wine we wanted. Both red and white were nice wines and getting 2 or 3 refills was no problem. We booked an excursion to la Sagrada Familia church in Barcelona on the morning we were to disembark. That tour could have complicated our disembarkment, but the Enlish language host and the Excursion Desk supervisor made it easy. We got our passports early, took all our baggage to the tour bus and left the tour by the Columbus statue at the port. No need to reboard the ship or get bags at the ship terminal. A 10 Euro cab ride later, we are at our hotel for 3 more nights in Barcelona. Read Less
1 Helpful Vote
Sail Date: February 2017
I choose this cruise for the visit to Naples. I was disappointed with the food. too me the buffet was very blan and the dinners where not anything special. If the cooking was Italian at it´s best then I would query this. The ... Read More
I choose this cruise for the visit to Naples. I was disappointed with the food. too me the buffet was very blan and the dinners where not anything special. If the cooking was Italian at it´s best then I would query this. The organization was lacking on the cruise. The cabin was very reasonable. I thought that the decore of the Ship was very over powering and heavy making you feel very enclosed. The entertainment staff seamed to support firstly the Italians, the French ! I thought that the entertainment was very average. The tours were good. ONE WORD OF WARNING CHECK ALL THE AMOUNTS THAT WILL BE TAKEN FROM YOUR CREDIT CARD! Many mistakes were made with my account and I have not received a detailed invoice. Bcareful when booking tours and make sure that the correct ones are booked and charged I would thing again before I used Costa Cruises. Read Less
2 Helpful Votes
Sail Date: January 2017
We sailed Jan 29, 2017 i booked 2 cabin 4 adults 1 infant 1 child. The kids enjoyed Peppa Pig show and heated pools. Spacious cabin but you have to close the toilet cover to flush the water and i hate it especially at the public toilets, ... Read More
We sailed Jan 29, 2017 i booked 2 cabin 4 adults 1 infant 1 child. The kids enjoyed Peppa Pig show and heated pools. Spacious cabin but you have to close the toilet cover to flush the water and i hate it especially at the public toilets, its the same you have to put down the toilet cover to flush the water. Very nice cabin crew and accomodating. The food at the dining is just awful, too salty lasagna.. No free water at the dining. I dont like the fish at the buffet its just awful everyday. Entertainment nothing special but they are nice. I participated at the Voice Of The Sea and its a memorable experience, that was very nice... The party at the pool deck is very good but after you party no free food availble. Their gala night is just another night nothing special. It just that not my type of cruise. But for a very cheap price i will go back again with the family. Read Less
17 Helpful Votes
Sail Date: December 2016
This cruise came up as part of a very cheap package deal including flights and 2 nights in Barcelona. I had read some reviews and my expectations were not high but for the money I wouldn't have complained if we got 2 hammocks above the ... Read More
This cruise came up as part of a very cheap package deal including flights and 2 nights in Barcelona. I had read some reviews and my expectations were not high but for the money I wouldn't have complained if we got 2 hammocks above the engines. As it was we got upgraded to a balcony - a first for us, and very nice too. Most of the complaints I'd read about Costa focused on food and service. From my experience food was good but Italian. A different region every night but each region was Italian. The MDR was relaxed and mostly competent - a couple of waiters were even funny although a couple only spoke minimal English. The buffet a different story. Initially it was bedlam and the food suffered from sitting under lamps for long periods - it could have been refreshed moire often. It was also badly laid out with people having to double back to find things they had missed (like sugar and milk at the opposite end from the tea/coffee machines). Likewise cutlery was scattered around randomly with forks and knives in one place, spoons in another, and teaspoons elsewhere - with no obvious link to the food around them. Then, after taking on extra passengers in Savona, it deteriorated into utter chaos. There clearly were not enough staff for the number of passengers and tables sat waiting to be cleared for ages - we often wound up doing it ourselves as the only way to get a table. Finally, we took the "40 non-alcoholic drinks deal" only to find it did not include water or tea or coffee - all non-alcoholic in my book! In practice it was 40 cans of fizzy pop, and even in 10 days I can't drink that many so we didn't get good value from that - Costa need to be more explicit about what is included, and what is not. Service generally was great for the first half of the cruise then after Savona everything took a downturn and the staff themselves showed it in their lack of patience. We had three separate meals where the wrong thing was served and one where the waiter persisted in serving my wife's meals to me and vice versa, despite us telling him twice. On another occasion the couple next to us wanted to leave the MDR before receiving their sweet - the waiter rushed them back to the table telling them that "this was not the buffet but a restaurant!" - I've never seen dessert eaten so quickly! The cabin was spotless and the steward efficient and nearly invisible but friendly when we did see him. Customer services were polite and efficient but not exactly friendly or welcoming. Our fellow guests were predominantly Italian and Spanish with a smaller contingent of French and German guests, in about equal numbers. There was only a scattering of Brits and Americans and a few Scandinavians, I'd guess less than 5% if the total. Most folks were friendly even if they couldn't speak English, we all muddled through with pidgin English/French/Spanish/Italian and some improvised sign language. Entertainment was to usual cruise ship standards although because we had 9 days we did find we were onto repeats for the last couple of days. The bars were sometimes a tad loud for our taste but the music was good and there were lots of dance opportunities for those who wanted to. As usual the library and card rooms were havens of tranquillity and we spent most of the sea days there with our kindles. For the price we paid it was a bargain and we'd do it again but if we were paying anything like brochure price(and we met one guy who was) we'd have been disappointed. Also the "extras" (water, tea, coffee) mounted up such that I reckon you need to add an extra £100 onto the price when comparing prices with a US line Read Less
6 Helpful Votes
Sail Date: December 2016
The cruise was alright. A rather basic operation, no luxury or frills. For example there is no coffee offered with your evening meal, no tap or iced water is available in the restaurant, the food was very mass catering - unmemorable, ... Read More
The cruise was alright. A rather basic operation, no luxury or frills. For example there is no coffee offered with your evening meal, no tap or iced water is available in the restaurant, the food was very mass catering - unmemorable, fairly tasteless and ofter tepid. The worst part for a solo English speaking passenger was the loneliness of dining either alone or at a table of non English speaking Italians or Russians. On my first day I got a questionaire asking if I was alright with the cabin being cleaned only once a day and would I prefer that to be in the morning or the evening. The entertainment was the usual mindless non verbal, energetic song and dance shows which cruise companies feel obliged to offer their multinational audiences. Other minuses were the two hour wait for the transfer to pick up at Milan Airport before the two hour coach trip to Savona, the tortuous wait on the last day between being turfed off the ship at breakfast and the evening flight that Costa included in their fly cruise package, the reduction in the all day in Naples promised when booked and around which my arrangements for that day were made, to the half day only which we got, because I was told of the time needed to get from that port to the next!! Don't Costa plan their schedules with that information?!! Otherwise good value for money. Read Less
8 Helpful Votes
Sail Date: November 2016
My wife and I had heard and read very mixed reviews on Costa but this cruise which included flights and a two night stay in Venice at a very affordable price booked through Cruise Nation looked too good to turn down. Even had the ship been ... Read More
My wife and I had heard and read very mixed reviews on Costa but this cruise which included flights and a two night stay in Venice at a very affordable price booked through Cruise Nation looked too good to turn down. Even had the ship been like a budget hotel on sea the itinerary was great so we had a chance to visit Croatia and Montenegro for the first time. Well, our expectations were significantly exceeded. Some specifics - we paid for an inside cabin, we got upgraded to a balcony. Our account was credited with two free cocktails on the first night, a nice touch. The bed was excellent. The entertainment surprisingly good. With one or two exceptions the Costa staff we engaged with were friendly, professional and service oriented. The food - especially in the buffet restaurant - was very good. There were a few niggles - the main restaurant food was often a little colder than it should have been, but Costa had decided to give the waiters small tablet computers to record orders on our cruise and there were the obvious teething troubles. Costa has a different approach to the mainly US based cruise companies we have sailed with in the past and the passengers were mainly Italian and French with some obvious language issues - it's amazing how many foreign language words you can remember when you have to (!) - but overall our experience was very good. Read Less
6 Helpful Votes
Sail Date: November 2016
So this was the first time we've sailed on Costa so we went in with fairly low expectations (Due to other reviews, the sinking of Concordia and crash of Classica) and we only paid £210 for the week. But they exceeded expectations and ... Read More
So this was the first time we've sailed on Costa so we went in with fairly low expectations (Due to other reviews, the sinking of Concordia and crash of Classica) and we only paid £210 for the week. But they exceeded expectations and were better than some other cruise lines we've been on. We've sailed Princess, HAL, RCI, NCL, CMV, Carnival and MSC. This Costa ship and experience was substantially better than our last cruise which was the Carnival Miracle to Hawaii (Same type of ship, Vista Style.) Pro's : - Embarkation was the quickest EVER. Most people were boarding the next day in Trieste, so very few in Venice. But it took about 5minutes from dropping bags off to walking on the ship, very impressed - Itinerary, which was what we came for (Trieste, Dubrovnik, Kotor, Split, Corfu, Katakolon) No full days at sea, a couple of half days. They had to switch Dubrovik and Split due to bad weather but it was well communicated and we gained hours in Dubrovnik for losing a few in Split. - Ship is very well maintained, so much better than Carival Miracle which is actually newer ! It's clean, tidy and bright - Breakfast buffet is different to most American ships as it's more limited but more European. - Lunch buffet although not huge, it's just right with a good selection and never any queues. Much better than Carnival lunch - Dinner was great ! If you like Italian food then you'll love their 5-6 course evening meals. Really nice. Only down side is that they seem to have a lack of staff so the wait can be long some times. I imagine this is how they can keep the costs down - Cabin - We booked a guaranteed inside and got a free upgrade to Balcony. Great cabin, loads of space and a good size balcony and bathroom. Just a bit dated now though. - Lounges - Lot's of places to get a drink, relax and unwind. - Our room steward was really good !! I realise that you have to pay gratuities as they are not optional like other lines, but the staff were definitely worth it. - Gym, pools, hottubs, sauna and steam rooms are great and all free. - Everytime we left port they would play Con te partiro by Andrea Bocelli over all the ship outdoor speakers which was a nice touch. - We were early to pretty much all ports and left bang on time too. Well organised and planned Cons' - Limited entertainment and in about 5 languages, so makes everything seem a bit detracted and less personal. - Drinks are ridiculously expensive. Go for a drinks package if you drink 3 or 4 a day - Food could be hotter in the buffet - Most announcements were in Italian which was sometimes awkward. But all staff spoke English, many of them as their first language. - Not much to do in the evenings or when the ship is at sea. Not as many bells and whistles as some of the newer bigger ships, but more traditional cruising. Overall a much better experience than Carnival and CMV, but not quite the same as most of the bigger American lines i.e. NCL, RCL and Princess. But for the price it was totally worth it and I would recommend sailing Costa for a unique Italian experience. Read Less
5 Helpful Votes
Sail Date: October 2016
Our family had a fantastic time apart from a couple of points. Venice departure point is amazing. Embarkation was quick. The ship is lovely and always being kept clean by the hard working staff. Cabin is quite big. The food got a bit ... Read More
Our family had a fantastic time apart from a couple of points. Venice departure point is amazing. Embarkation was quick. The ship is lovely and always being kept clean by the hard working staff. Cabin is quite big. The food got a bit repetitive and queuing system at buffet not very good. The service in the restaurant was very slow, should have an early dining time for families with children. Entertainment shows were excellent but again the times were quite awkward. Kids Club was excellent especially Francois. There was one member of staff who was quite rude and ignored my son and tried to teach a 5 year old German!! Entertainment during the day could be a bit better. Parties at night and food demonstratations were excellent. The guest relations manager and some of the staff on reception were very rude. Overall we really enjoyed the cruise and are planning another one. It is excellent value for money. Read Less
Costa Mediterranea Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.3
Entertainment 3.0 3.3
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 5.0 3.4
Enrichment 1.0 2.9
Service 4.0 3.8
Value For Money 4.0 3.7
Rates 4.0 3.9

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