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16 Helpful Votes
Sail Date: December 2016
This cruise came up as part of a very cheap package deal including flights and 2 nights in Barcelona. I had read some reviews and my expectations were not high but for the money I wouldn't have complained if we got 2 hammocks above the ... Read More
This cruise came up as part of a very cheap package deal including flights and 2 nights in Barcelona. I had read some reviews and my expectations were not high but for the money I wouldn't have complained if we got 2 hammocks above the engines. As it was we got upgraded to a balcony - a first for us, and very nice too. Most of the complaints I'd read about Costa focused on food and service. From my experience food was good but Italian. A different region every night but each region was Italian. The MDR was relaxed and mostly competent - a couple of waiters were even funny although a couple only spoke minimal English. The buffet a different story. Initially it was bedlam and the food suffered from sitting under lamps for long periods - it could have been refreshed moire often. It was also badly laid out with people having to double back to find things they had missed (like sugar and milk at the opposite end from the tea/coffee machines). Likewise cutlery was scattered around randomly with forks and knives in one place, spoons in another, and teaspoons elsewhere - with no obvious link to the food around them. Then, after taking on extra passengers in Savona, it deteriorated into utter chaos. There clearly were not enough staff for the number of passengers and tables sat waiting to be cleared for ages - we often wound up doing it ourselves as the only way to get a table. Finally, we took the "40 non-alcoholic drinks deal" only to find it did not include water or tea or coffee - all non-alcoholic in my book! In practice it was 40 cans of fizzy pop, and even in 10 days I can't drink that many so we didn't get good value from that - Costa need to be more explicit about what is included, and what is not. Service generally was great for the first half of the cruise then after Savona everything took a downturn and the staff themselves showed it in their lack of patience. We had three separate meals where the wrong thing was served and one where the waiter persisted in serving my wife's meals to me and vice versa, despite us telling him twice. On another occasion the couple next to us wanted to leave the MDR before receiving their sweet - the waiter rushed them back to the table telling them that "this was not the buffet but a restaurant!" - I've never seen dessert eaten so quickly! The cabin was spotless and the steward efficient and nearly invisible but friendly when we did see him. Customer services were polite and efficient but not exactly friendly or welcoming. Our fellow guests were predominantly Italian and Spanish with a smaller contingent of French and German guests, in about equal numbers. There was only a scattering of Brits and Americans and a few Scandinavians, I'd guess less than 5% if the total. Most folks were friendly even if they couldn't speak English, we all muddled through with pidgin English/French/Spanish/Italian and some improvised sign language. Entertainment was to usual cruise ship standards although because we had 9 days we did find we were onto repeats for the last couple of days. The bars were sometimes a tad loud for our taste but the music was good and there were lots of dance opportunities for those who wanted to. As usual the library and card rooms were havens of tranquillity and we spent most of the sea days there with our kindles. For the price we paid it was a bargain and we'd do it again but if we were paying anything like brochure price(and we met one guy who was) we'd have been disappointed. Also the "extras" (water, tea, coffee) mounted up such that I reckon you need to add an extra £100 onto the price when comparing prices with a US line Read Less
6 Helpful Votes
Sail Date: December 2016
The cruise was alright. A rather basic operation, no luxury or frills. For example there is no coffee offered with your evening meal, no tap or iced water is available in the restaurant, the food was very mass catering - unmemorable, ... Read More
The cruise was alright. A rather basic operation, no luxury or frills. For example there is no coffee offered with your evening meal, no tap or iced water is available in the restaurant, the food was very mass catering - unmemorable, fairly tasteless and ofter tepid. The worst part for a solo English speaking passenger was the loneliness of dining either alone or at a table of non English speaking Italians or Russians. On my first day I got a questionaire asking if I was alright with the cabin being cleaned only once a day and would I prefer that to be in the morning or the evening. The entertainment was the usual mindless non verbal, energetic song and dance shows which cruise companies feel obliged to offer their multinational audiences. Other minuses were the two hour wait for the transfer to pick up at Milan Airport before the two hour coach trip to Savona, the tortuous wait on the last day between being turfed off the ship at breakfast and the evening flight that Costa included in their fly cruise package, the reduction in the all day in Naples promised when booked and around which my arrangements for that day were made, to the half day only which we got, because I was told of the time needed to get from that port to the next!! Don't Costa plan their schedules with that information?!! Otherwise good value for money. Read Less
7 Helpful Votes
Sail Date: November 2016
My wife and I had heard and read very mixed reviews on Costa but this cruise which included flights and a two night stay in Venice at a very affordable price booked through Cruise Nation looked too good to turn down. Even had the ship been ... Read More
My wife and I had heard and read very mixed reviews on Costa but this cruise which included flights and a two night stay in Venice at a very affordable price booked through Cruise Nation looked too good to turn down. Even had the ship been like a budget hotel on sea the itinerary was great so we had a chance to visit Croatia and Montenegro for the first time. Well, our expectations were significantly exceeded. Some specifics - we paid for an inside cabin, we got upgraded to a balcony. Our account was credited with two free cocktails on the first night, a nice touch. The bed was excellent. The entertainment surprisingly good. With one or two exceptions the Costa staff we engaged with were friendly, professional and service oriented. The food - especially in the buffet restaurant - was very good. There were a few niggles - the main restaurant food was often a little colder than it should have been, but Costa had decided to give the waiters small tablet computers to record orders on our cruise and there were the obvious teething troubles. Costa has a different approach to the mainly US based cruise companies we have sailed with in the past and the passengers were mainly Italian and French with some obvious language issues - it's amazing how many foreign language words you can remember when you have to (!) - but overall our experience was very good. Read Less
5 Helpful Votes
Sail Date: November 2016
So this was the first time we've sailed on Costa so we went in with fairly low expectations (Due to other reviews, the sinking of Concordia and crash of Classica) and we only paid £210 for the week. But they exceeded expectations and ... Read More
So this was the first time we've sailed on Costa so we went in with fairly low expectations (Due to other reviews, the sinking of Concordia and crash of Classica) and we only paid £210 for the week. But they exceeded expectations and were better than some other cruise lines we've been on. We've sailed Princess, HAL, RCI, NCL, CMV, Carnival and MSC. This Costa ship and experience was substantially better than our last cruise which was the Carnival Miracle to Hawaii (Same type of ship, Vista Style.) Pro's : - Embarkation was the quickest EVER. Most people were boarding the next day in Trieste, so very few in Venice. But it took about 5minutes from dropping bags off to walking on the ship, very impressed - Itinerary, which was what we came for (Trieste, Dubrovnik, Kotor, Split, Corfu, Katakolon) No full days at sea, a couple of half days. They had to switch Dubrovik and Split due to bad weather but it was well communicated and we gained hours in Dubrovnik for losing a few in Split. - Ship is very well maintained, so much better than Carival Miracle which is actually newer ! It's clean, tidy and bright - Breakfast buffet is different to most American ships as it's more limited but more European. - Lunch buffet although not huge, it's just right with a good selection and never any queues. Much better than Carnival lunch - Dinner was great ! If you like Italian food then you'll love their 5-6 course evening meals. Really nice. Only down side is that they seem to have a lack of staff so the wait can be long some times. I imagine this is how they can keep the costs down - Cabin - We booked a guaranteed inside and got a free upgrade to Balcony. Great cabin, loads of space and a good size balcony and bathroom. Just a bit dated now though. - Lounges - Lot's of places to get a drink, relax and unwind. - Our room steward was really good !! I realise that you have to pay gratuities as they are not optional like other lines, but the staff were definitely worth it. - Gym, pools, hottubs, sauna and steam rooms are great and all free. - Everytime we left port they would play Con te partiro by Andrea Bocelli over all the ship outdoor speakers which was a nice touch. - We were early to pretty much all ports and left bang on time too. Well organised and planned Cons' - Limited entertainment and in about 5 languages, so makes everything seem a bit detracted and less personal. - Drinks are ridiculously expensive. Go for a drinks package if you drink 3 or 4 a day - Food could be hotter in the buffet - Most announcements were in Italian which was sometimes awkward. But all staff spoke English, many of them as their first language. - Not much to do in the evenings or when the ship is at sea. Not as many bells and whistles as some of the newer bigger ships, but more traditional cruising. Overall a much better experience than Carnival and CMV, but not quite the same as most of the bigger American lines i.e. NCL, RCL and Princess. But for the price it was totally worth it and I would recommend sailing Costa for a unique Italian experience. Read Less
4 Helpful Votes
Sail Date: October 2016
Our family had a fantastic time apart from a couple of points. Venice departure point is amazing. Embarkation was quick. The ship is lovely and always being kept clean by the hard working staff. Cabin is quite big. The food got a bit ... Read More
Our family had a fantastic time apart from a couple of points. Venice departure point is amazing. Embarkation was quick. The ship is lovely and always being kept clean by the hard working staff. Cabin is quite big. The food got a bit repetitive and queuing system at buffet not very good. The service in the restaurant was very slow, should have an early dining time for families with children. Entertainment shows were excellent but again the times were quite awkward. Kids Club was excellent especially Francois. There was one member of staff who was quite rude and ignored my son and tried to teach a 5 year old German!! Entertainment during the day could be a bit better. Parties at night and food demonstratations were excellent. The guest relations manager and some of the staff on reception were very rude. Overall we really enjoyed the cruise and are planning another one. It is excellent value for money. Read Less
3 Helpful Votes
Sail Date: September 2016
Exceptionally rude customer service, you raise a complaint and they do nothing, just deny it and refuse it happened. Never any apologies. Service so bad, it becomes irritating and the food is tasteless and very little of it, Have to pay ... Read More
Exceptionally rude customer service, you raise a complaint and they do nothing, just deny it and refuse it happened. Never any apologies. Service so bad, it becomes irritating and the food is tasteless and very little of it, Have to pay for water even for medication and tea/coffee only free at breakfast time and between 4 and 5.30 in the afternoon. Buffet also stops during the day and you cannot get food after 9pm. The staff just do not know what they are doing, I think it is a BIG MANAGEMENT PROBLEM. Also could not use the balcony for a couple of days as they were painting it Read Less
13 Helpful Votes
Sail Date: September 2016
We are a retired couple and chose this cruise because of the ports it called at - bad choice of ship. The embarkation in Venice was awful with everybody pushing and shoving to get on first. The ship was okay but the public toilets on ... Read More
We are a retired couple and chose this cruise because of the ports it called at - bad choice of ship. The embarkation in Venice was awful with everybody pushing and shoving to get on first. The ship was okay but the public toilets on Deck 2 were disgusting - some were always blocked and out of order. We had a balcony cabin at the back of the ship which was excellent as there was no 'through traffic' needing to pass it to get to lifts etc - probably the highlight of the cruise!. The breakfast was good with eggs cooked fresh to your liking if required. Lunch was a buffet - the menu didn't change much but there was variety and you could always find something to eat. Dinner - the menu never changed - vegetable soup every day and the same mains (changed slightly one day). Desert was really the only thing that change dramatically. Entertainment was 2nd rate. Service - our Cabin Steward, Drink waiter in one of the bars and the 2 waiters who served us at dinner were excellent - they were from the South West Pacific Region and are renowned for good customer service. The Tour Desk staff were extremely rude and the Reception Desk were not much better. Ports - we did not participate in any excursions and did our own thing like many people. The Tour Desk were reluctant to give out general information about each port as they, of course, wanted you to purchase tours. At the last minute they advertised Shuttle Buses at various ports to take people into the main town area which was more than enough and at a reasonable cost - this we did. On boarding the ship at Katakolon, Greece (after a day in port) we were having dinner (1st sitting) when there was an announcement that all guests and crew were required to go to their Muster Station without life jackets (no reason given). We stood there for 45 minutes with people running around like mad people. It appears the security system had failed on people coming back to the ship and Costa didn't know who was on and who didn't get on, with the possibility there could have been somebody on that shouldn't have been. Eventually it was sorted but a little concerting to all. We would never travel Costa again and were ready to get off the ship on the 2nd day into the cruise. Overall we were very disappointed and felt we had wasted our money. Read Less
4 Helpful Votes
Sail Date: September 2016
It was for our 40th anniversary. We had never been on a cruise and we absolutely loved it. We had a wonderful suite at the back of the ship with a large deck. It was spectacular. Of course now we had already raised the bar to the top so we ... Read More
It was for our 40th anniversary. We had never been on a cruise and we absolutely loved it. We had a wonderful suite at the back of the ship with a large deck. It was spectacular. Of course now we had already raised the bar to the top so we will have to lower it for future cruises, I am sure! But it was worth every dime. The crew were lovely. We knew what we were getting into with an Italian ship vs. American and we wanted the European experience. Almost everyone could speak English, some a little hard to understand, but we worked it out! The ship was gorgeous. A review I read said gaudy, but it was beautiful in my regard. Lots of Murano glass. The food was spectacular, the wait staff exquisite on the 10th deck restaurant, and special cudos to Jenifer. She was exceptional in every way, a good soul in and out. She was very intuitive and kind. Lots of great dancing music. The shows were spectacular, the theatre space was wonderful. My spa experiences were great. I would recommend Esther for a wonderful full body massage. I would absolutely recommend Adella for a pedicure. She was great. I have a hard time with a pedicure as my feet are particularly ticklish. She was able to massage and scrub away and I had no problems with tickling. We had a little trouble with the air-conditioning in our cabin the first day or two, but staff was very attentive and made sure it was fixed. We loved the fresh fruit in our room everyday. The ports of call were great. We didn't get to Katakolon because of bad weather, but we experienced such a great time at the other ports we did not miss it. Of course I would rather have been safe than sorry. Read Less
4 Helpful Votes
Sail Date: September 2016
We chose this cruise because of the ports some of which we had not been to. We sailed from Venice to Trieste, Split, Dubrovnik, Katakalon, Corfu and Kator. We had previously been on 30 cruises, 4 of which were Costa which were prior to ... Read More
We chose this cruise because of the ports some of which we had not been to. We sailed from Venice to Trieste, Split, Dubrovnik, Katakalon, Corfu and Kator. We had previously been on 30 cruises, 4 of which were Costa which were prior to Carnival buying them. The food was OK, not great as it used to be. The entertainment was only great when they did the production shows which was only twice, but the late show Abba was terrific. That should have been done as a main show! The ship itself was nice with pools and public areas, and we did enjoy the itinerary, except that the weather prevented us from the stop in Katakalon. The main problem was the services. They set us up on Internet by the minute and started charging for the time they were setting up logging in and out on mine and leaving my husband's on till we found out it was logged in for an hour. We changed right away to the 25 euros for 250 mg, but it took them till the night before we were back in Venice to remove the original incorrect charges. The reception desk and room service didn't pick up the phone, having me run around looking for someone to bring an extra pillow. After 1 1/2 hours I went down to reception and yelled finally getting them to send one. The cabin stewart later told us he removes the pillow from the 3rd berth. He also neglected to bring ice after repeated reminders. At the buffet breakfast and lunches the only ones coming to the tables were to sell drinks, not to clean off the tables. They had to be asked to. A Costa Cruise is not for Americans. There are only a few English speaking people who go on a Costa cruise, mostly Italians, but there were a number of French speaking passengers. Although there were only a few English speaking passengers on our last Costa cruise on the Costa Romantica, they treated us nicely. Mostly due to the service issues, we will never go on another Costa cruise again! By the way, it doesn't matter how many Costa Cruises you have been on, if you haven't cruised with them in the last 2 years it's considered your first cruise with them. Read Less
8 Helpful Votes
Sail Date: September 2016
We have just returned from a wonderful 7 days on the Costa Meditteranea sailing from Venice to Katakolon and return. We also sailed during the week of a storm so had an extra day in Corfu but have nothing but praise for the staff. We ... Read More
We have just returned from a wonderful 7 days on the Costa Meditteranea sailing from Venice to Katakolon and return. We also sailed during the week of a storm so had an extra day in Corfu but have nothing but praise for the staff. We are an English speaking retired couple who travel quite a lot. At no time did we feel that as English speakers life was more difficult for us on the Costa Meditterannea. It is an vibrant, friendly, Italian boat - we felt that added to the charm. We met smiling, happy staff who were trying their best. We also asiled during the week when there was a dramatic storm which prevented us form reaching Katakolon. Winds reached in excess of 80km/hr. Despite this, the boat was extremely stable and we hardly felt any movement. If you are reading this and worried about some of the negative reviews, don't be. We found the staff to be excellent : nothing was too much trouble. We asked for ice in our cabins once and from then each morning and evening the ice bucket was filled. Similarly, we asked for butter for our bread at mealtimes and from that day, butter was always on the table. The service standard was outstanding. My husband has a disability and staff were incredibly considerate and kind (not always the case!). The vessel is large and at times noisy, but there were lots of quiet places to be found. The decor is 'bold' and different .... let's say unforgettable! It was spotlessly clean throughout though and everything was extremely well organised. We opted for the early sitting for dinner and asked for (and got) a table for two. The food was above average and at times excellent. It was regional Italian and each day's menu allowed you to choose from a wide range of dishes. At the end of each meal, I chose the regional cheeses which were delicious. Breakfast is either cooked (in the main dining room) or buffet style upstairs. Cooked breakfasts were regional (English, American, Norwegian etc) and cooked to order. The lunchtime cafeteria style buffet always offered fresh grilled fish, salads, pasta etc as well as the usual suspects: hot dogs and hamburgers. This area is large and often noisy but we learnt to eat later and avoid the rush - perfect ! We never felt that the options were poor, they were completely appropriate for a mid price range ship. Everything was cooked well - nothing was inedible. We opted for a drinks package - cocktails (and everything else!) all day. It was by the glass, but glasses were always quickly refilled. It was good value Evening entertainment was okay. Some shows were a bit 'end of year performing arts'... but others were professional and extremely enjoyable. We had interconnecting superior cabins on the 7th deck. They were large and with uninterrupted views. I would be careful about some balcony cabins on the 5th floor as they had larger balconies but were overlooked by the upper decks. Furnishings were a bit brash but completely functional and very clean. We researched the ports thoroughly before we left. Trieste: We found the Tourist Information in the main square ( a few minutes walk from the boat) and hired an audio guide for a few Euros. The walk lasts about 3 hours. There were lots of places for an Italian lunch in the sunshine. We saw several Italian weddings taking place and were invited to stay in the cathedral to watch one. Split. We were within easy walking distance of the town and had brought maps with us. It was hot and crowded but we loved it Dubrovnik ; This was our only paid tour. We took the cable car high above the town and a walking tour around Dubrovnik. It was wonderful. Very hot and crowded though and not much time there (half a day)The port is a short drive form the town and the boat organises a transfer for about 11 Euros. Corfu; We had booked a Hop on Hop Off Tour with City Tours before we left GB. It was cheap (about £8) each and stopped right outside the port (10 mins walk). It gave us a tour of the island and dropped us in the old town centre. There were many places for a fabulous seafood lunch, more shopping then an easy walk back to the boat. Kotor. The ship glides along a fjord for a couple of hours before you reach Kotor and the transfer is by tender. It was a charming town, seemingly untouched by the numbers of tourists. We chose to stay on deck for a couple of hours whilst the boat made its way out of the fjord. Gorgeous scenery Venice Gliding past Venice in the evening and, on our return, in the early morning was completely magical. Every inch of the boat was lined with passengers taking photos and absorbing the atmosphere.. Read Less
Costa Mediterranea Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.3
Entertainment 3.0 3.3
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 5.0 3.5
Enrichment 1.0 3.0
Service 4.0 3.8
Value For Money 4.0 3.7
Rates 4.0 3.9

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