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294 Costa Mediterranea Cruise Reviews

We loved the Itinerary ( Enchanted Fjords), the friendly polite staff, the spacious beautiful cabins. (panorama suite). We had most of our meals in Club Medusa Restaurant... the atmosphere was great , the waiters were very friendly and ... Read More
We loved the Itinerary ( Enchanted Fjords), the friendly polite staff, the spacious beautiful cabins. (panorama suite). We had most of our meals in Club Medusa Restaurant... the atmosphere was great , the waiters were very friendly and polite ( Mr. Prasad Fargose and Mr Daniel Perreras). Mr Prasad Helped us to choose the meals that don't contain alcohol or pork . he was very patient with us and very helpful . he also helped our kids to find the meals they like and suggested alternatives in case they don't like what was in the menu . Mr Daniel was very friendly as well , smiling all the time and made our little boy happy everyday by bringing him his favorite chocolate milk . Mr Linnon, the restaurant manager was very helpful , he always came to ask if we were comfortable or needed any thing ... and asked how was the food . One day we asked Mr Linnon for Indian food and we got an Indian feast after two days...especially made for us . we were very happy and the Indian food was super delicious . Our teen son loved the teen club and made some friends there. He met some german and Italian friends who speak english . I also liked the magic bag offer for laundry ( 20 euro for 25 pieces). Costa doesn't have self launderette like Disney. Food in the free buffet restaurant was average ...Costa is Italian cruise but the buffet didn't have daily pizza or risotto or Parmigiana di Melanzane. The available pizza was mostly plain with some oregano . buffet was crowded ... difficult to find a table ...in summary food was average in taste and no variety. Shows were average ...the four elements show was boring ...shows suppose to be family friendly but female dancers were wearing thongs ...not acceptable for me . performers appeared one time with scary make up that really scared my children .We liked the clown show. My kids laughed a lot . we also loved the traditional Italian dance . kids club : I took my kids to Squok ( The kids Club) , the counselors assured me that they will speak english with my kids ...but that didn't happen . I stood in the corridor were I could hear but my kids can't see me . I waited for one hour and didn't here any english word . It was all Italian . my kids felt left out and refused to go there again . I understand that the majority were Italian children thats why I suggest that costa dedicate one hour at least of kids activity during the day to be only in english. Squok was small in size not like disney cruise clubs. our last cruise was with Disney magic . one problem regarding the excursions with costa is that the time of excursion is not announced until the night before the excursion ... so we couldn't plan our day until we receive the daily newspaper of the cruise where the time of excursion is written. I suggest that costa write the time of each excursion in advance I also suggest that costa put Indian as well as Lebanese food frequently in their buffet and menu. Disney magic did that . people love those cuisines . The staff were friendly ... we had no problems with them . the itinerary was great . Norway has beautiful Nature . one good thing about costa is that before we depart Norway , they organized tax refund service inside the ship. We booked a suite so we had free access to Club Medusa Restaurant ... had priority check in , priority when tendering in Geiranger, the exclusive drinking Package that include water bottles , 24/7 free room service with breakfast served in cabin if ordered, a daily fruit basket and reserved front seats in theatre. for internet, costa offers a social media package that includes snapchat , whats up , instagram and facebook for 28 euro for the whole cruise duration. ports Bergen it was a beautiful city ...we took the hop on hop off bus . We booked online from Stromma for both the bus and funicular ride. We found their famous red bus in the port where we exchanged our online vouchers for tickets. we took the funicular ride and went up to Floyen mountain . the view from there is beautiful . you will find there kids playground, a zip line and of course a troll statue ... also you can walk for 5 minutes to a beautiful lake ...you can rent bike or kayak Bergen is the wettest city in the world ...it rains most of the days so you should be prepared . Geiranger beautiful village , we took hop on hop off bus from Stromma . you can also walk around or rent electric car . Olden we booked neon sky lift shuttle with the cable car tickets as well as glacier sightseeing bus from the tourist office in the port. The sky lift is new . it opened in 2017, it is 10 minutes ride from the port to the cable car station then it takes 5 minutes to reach the top. on the top there is a modern restaurant and you can hike if the weather permits. down at the station , theres is a souvenir shop . Glacier sight seeing bus takes you in a tour around olden ... the scenery is beautiful with two photo stops . the tour takes about one hour ...try to set on the right side . you won't see glaciers ... just snow on the top of the mountains. when it was time to leave the port , Olden port workers put a good bye song... loud through their speakers and wave the Norwegian flags . that was nice Andalsness we took excursion from costa for Rauma rail way and the trolls wall . the scenery from the train was very beautiful . Try to sit on the right and choose the big window. the troll wall was just a black mountain with trolls statue near the souvenir shop. Haugasend I didn't like this city . we booked excursion from costa " the marvels of Akafjord" . it was boring and long and nothing new . they took us back to the fjord . we were sailing inside the beautiful fjords for more than three days so there is no need to go back there . the tour included a visit to a local artist who draw flowers on every thing ...boring . then a trip in a small ship to get close to a waterfall ...boring too because in Norway you see a lot of waterfalls everywhere so nothing new. yes this trip included a Norwegian lunch . I tasted the deer hamburger ...it was delicious but little salty. also the Norwegian coffee ...their bread . other selections were available too . Bremerhaven we took costa cruise shuttle to Bremen . it took one hour to get there and one hour to come back . we spent almost two hours as free time in Bremen . it is a beautiful city ... famous for Bremen musicians story. Read Less
Sail Date August 2018
Just very shortly: A cabin with a window means that the window looks at the side of a tender boat just half a meter away. It totally blocks all view, the cabin practically equals an inside cabin. We were given a shady explanation on ... Read More
Just very shortly: A cabin with a window means that the window looks at the side of a tender boat just half a meter away. It totally blocks all view, the cabin practically equals an inside cabin. We were given a shady explanation on some sort of a "lottery" for guaranteed cabins, which means that Costa can give you worse cabins you thought you had paid for. Quite interesting practice from consumer protection point of view. So avoid guaranteed cabins and cabins on Deck 4. Otherwise the cabin was clean, well maintained. There are many levels of available satellite internet services, we chose the one that allows social media use. It was unreliable, sometims totally out. The weather forecast on the CCTV is apparently not updated, unreliable. The buffet breakfast/lunch/dinner all are surprisingly poor as compared to our Celebrity and TUI experience. The restaurant seems to be too small for this number of guests, at the same time some service stations do not seem to be opened. The excursionas and the boarding are well organised. The shows/entertainment are fine. The service charge is hefty and I wonder how much of it is actually given to the personnel. Read Less
Sail Date August 2018
Yes, It Can be Sweet in a Costa Suite We are recently back from a nine day Costa Mediterranea cruise to the Norwegian fjords. We typically sail HAL, Celebrity, or RCI and usually in a balcony cabin. To be honest, the reviews have kept ... Read More
Yes, It Can be Sweet in a Costa Suite We are recently back from a nine day Costa Mediterranea cruise to the Norwegian fjords. We typically sail HAL, Celebrity, or RCI and usually in a balcony cabin. To be honest, the reviews have kept me away from considering Costa. This time we were traveling with another couple and were looking for an itinerary that departed from and returned to Amsterdam. Costa fit the bill. We booked this cruise less than two months out due to a last minute change in plans. As this cruise was a few days shorter we were able to book a suite for about the same price as our balcony cabin on the other line. If you enjoy traveling to Europe and the pricing is within your budget, sailing in a Costa suite will be a very similar experience to the other lines I have mentioned. It could even be better if you don’t usually book a suite. Embarkation in Amsterdam We arrived around 12:30 and check-in took about 20 minutes. We had one family member with mobility issues so the combination of this along with priority boarding sped things along. We then took the lift up to Deck 9 for lunch in the buffet. When we arrived in our cabin an hour later our luggage had been delivered and the security video was playing on the TV in anticipation of the muster drill, which would be held before our late afternoon sail away. Cabin Our cabin was a corner aft on deck four. The layout consisted of a sofa and desk area, a dressing area with walk-in closet, the attractively tiled bathroom had dual sinks and combo tub/shower with sliding door, and the bedroom was adjacent to that with its own TV and drawer space. We found the bed comfortable. The huge balcony had two chairs with footstools as well as two loungers and small table to hold your drinks, snacks, phone etc. Décor colors in the room were a bit retro but I loved the small Murano lamps. Plenty of storage space, a safe, and frig also. The non-alcohol mini bar and bottled water are one of your amenities. Demographics No worries if you only speak English as the hard working staff were multi-lingual. Italian was the primary language followed by English, French, and German. We didn’t feel it was that tedious for announcements but you can appreciate the effort made for entertaining everyone! On this sailing there were mostly Europeans, and though many also spoke English, aside from the staff you didn’t hear a lot of English spoken among the guests. Don’t let that deter you as the daily “Diario di Bordo,” menu, and signage are also offered in multiple languages. Food & Drink I attribute our positive cruise experience to two perks included in our Costa suite amenities, the Intenditore drink package and the Medusa (suite) restaurant where suite guests can eat B-L-D. This doesn’t mean you can’t grab a burger in the buffet at lunchtime or order room service. We were able to get coffee, water, a cocktail, or glass of wine /beer anytime we wanted from the bars or at meal time in the rstaurants. We found the food in the suite restaurant to be quite good and except for a few sugary cocktails were never disappointed in our drinks. The Medusa Restaurant was for suite guests but could also be purchased as a dinner package for other guests, though suite guests would get priority seating. We usually arrived for dinner around seven and never had to wait or make a reservation. There are no other specialty restaurants on this ship. The space held about 100 people and had a variety of table configurations. Each night featured choices from a particular region of Italy. A copy of the Medusa menu was delivered ahead of time to your room. It was a four course meal but that can be filling so we started to order two of the “primi” courses for the table to share among the four of us and that worked well. Food is always subjective but the consensus among us was that the seafood, pork, or lamb were always very good. The steak, which was an option every night, was not so tender. There was also a “Chef’s Choice” menu option that you could order or swap around for some of the a la carte choices. Wine by the glass was part of our drink package and there were a few that we particularly liked. We often would pair a different wine with a different course so a benefit of “by the glass.” There were also vegetarian food options offered each night. Sufficient staff made it a pleasure to have a relaxing dinner. We usually chose the Medusa restaurant for breakfast and one day for lunch. There is a cold buffet station as well as a pastry table in addition to ordering hot choices off the menu. The food is quite good but hope you aren’t in a hurry! The hold up appeared to be on the kitchen end not in the dining room. We did have lunch in the Perla del Lago buffet restaurant a few times. My favorite was to select ham, cheese, and choice of bread and build your own sandwich. There were also a variety of salads, pizza, and burgers. Lunch is served noon-2:30 pm. Between 4-5 pm the Perla del Lago opens for “La Merenda” or afternoon snack. You will find people cueing up for little sandwiches and pastries. If you aren’t eating in the Medusa restaurant for dinner, the Main Dining Room seating is either 6:15 pm or 9pm. Between 7pm-1am you can purchase a higher quality burger or pizza in the designated section of the La Perla buffet restaurant. The informal dinner option is in the buffet restaurant on deck 9 between 7-8:30pm. Crepes are also available for purchase between 10pm-midnight. The bars are open late, midnight and some beyond. A lot of the reviews I’ve read are filled with complaints about the food, paying for water, not having coffee available etc. I think a “must do” item is to clip the sunshine yellow “Buon Appetito” guide in the daily “Diario” and keep it handy until you sort where and when the meals are available. There are many options but limited timing so you don’t want to be disappointed. Having the premium drink package included avoided really simplified things. Life on Board If you have cruised before you know what your expectations are. I will just mention a few things that stood out for me. We were cruising at the end of summer so you knew children would be onboard. There is the Squok Club to keep them entertained. This was also a colder climate so not everyone was in the pool and there were no chair hogs. The ship is lively. At night there were multiple venues with live music. The dance floor was actually a good size for a ship. In fact, as we were getting off a dance workshop group was getting ready to board. Drink service was adequate but they weren’t pestering you if you just wanted to sit and listen for a bit. Photographers were around taking pictures but they were less intrusive and didn’t pester you to buy. A few of ours actually came out nice and we did buy them with a package that also included the digital version. We had a minor issue with our club number and they fixed it on the spot! Room service was on time and nothing missing. Tender tickets were given out the day before saving time the day of. This is an older ship so didn’t have the specialty restaurants that are popular on newer chips. The spa had treatment rooms but not much space for relaxing around the whirlpool. The gym had a variety of equipment. The theater was nice and we went to a couple of shows which were good. We were invited to a wine tasting which was fun to do on a sea day and they even served grapes and cheese to go along. There also was a large attractive game room area that was popular with people playing board games, cards, etc. Accessibility As I mentioned earlier, a family member had mobility problems. We booked too late to get an accessible room. We booked a Panoramic Suite and were able to accommodate both a mobility scooter from Special Needs at Sea, wheelchair, and walker in the cabin. As the tub was fairly deep, we inquired with our attendant if they had a step to assist getting in the tub. The next day we were given a two foot long step that served the purpose. Getting ashore on the two tender stops was also possible with the help of the crew lifting the wheelchair onto the tender and our fortune of having calm seas. Ports-our intent was for relaxing port visits rather than action packed Bergen-able to get ashore with a mobility scooter; docked in Jekteviken close enough to town to walk to cable car which also has a lift and allows for access to the top where there are shops and a café. Olden-Tender, very scenic; spent time taking photos Andalsnes-able to go onshore with mobility scooter. This was also scenic but not a lot to do unless you plan an excursion. We walked along the lake; The train station is very near where the ship docked and is accessible for wheelchairs and smaller mobility scooters. Check the timetable for return. Geiranger-This was our second visit here. Able to get around with mobility scooter. Very scenic and great ice cream! Two of us walked up along the waterfall trail near where the ship is docked. Great photo ops. Look for the goats nearby! There is also a very nice artist’s studio, Geiranger Gallery, between the waterfall and the mainstreet . It is not clustered with the other tourist shops and cafes but set back a little on the left as you walk towards the fall. A nice choice of quality gifts, pottery, and glass objects. Stavanger-One of my favorite port stops; Visit the old section of town where the white houses are. We were docked nearby. The streets are quite steep so not accessible with a mobility scooter and would be difficult with a wheelchair. If you can walk up, after you visit the white houses continue to walk to Breidablikk Mansion on Eiganesveien, 40A. It is about a 25 minute walk through a beautiful neighborhood to see this well preserved home with most of the original furnishings. Your ticket will than allow you to enter many of the other small museums in town for either half price or less. Back in the town center the walkways are flat. You will find the Stavanger Cathedral here and a large shopping area. Bremerhaven-a brief stop to disembark and embark some passengers. It was a Sunday morning and rainy so stayed onboard. There was a shuttle available for €12 r/t to the center of town about 4.5 km away. Tickets must be purchased on the ship at the kiosks or Hospitality Desk. Maximum waiting time was 40 minutes. Disembarkation- Your cabin must be vacated by 8am but you could still enjoy breakfast at the appropriate restaurant, in our case the Medusa Restaurant. There was also a hand luggage deposit for you to use so you didn’t have to bring everything with you to breakfast. After breakfast we left the ship and retrieved our luggage in the Customs Hall in Amsterdam. In summary, I have to say that I was pleasantly surprised with my Costa Cruise experience. It definitely was value for money in this category. Their shorter itineraries to different ports could work for us and I am interested to try some of their newer, larger ships. But, I would probably only do so with the Intenditore Drink Package, access to a smaller restaurant venue and not the MDR……fingers crossed for a sweet, suite deal! Read Less
Sail Date August 2018
Let me just start by saying this: if Costa cruise line offered me an all expenses paid cruise to any of their destinations, I wouldn't take it. Costa is H.O.R.R.I.B.L.E. If you haven't booked them yet, please trust me and save ... Read More
Let me just start by saying this: if Costa cruise line offered me an all expenses paid cruise to any of their destinations, I wouldn't take it. Costa is H.O.R.R.I.B.L.E. If you haven't booked them yet, please trust me and save your money. I am on the ship right now as I type. I simply couldn't wait until I got home to do this review because I am so angry and disappointed. We are so miserable and unhappy on this ship that we hardly enjoy the cities once we arrive. Mostly lousy food, terribly uncomfortable and dirty accommodations make for a stressful, awful vacation.  We are seriously considering getting off at the next port and heading home from Hamburg instead of Amsterdam, which is where the cruise ends. Our first impression of the ship (Mediterranea) was that the outside looked tired and dingy. The check-in process was very hectic, disorganized and chaotic. The hallway carpet is absolutely filthy, with clearly visible dirt and stains. The carpet in our room is completely disgusting, to the point where we dare not walk around without shoes. The ship's decor in the public areas is VERY cheap looking, gaudy and dated. We booked a 7-day cruise in a 3 person cabin. It is decorated in colors of the 1980's - light peach, mauve and turquoise.  The bedding is very minimal: one thin comforter, no flat sheet. So, if you get hot at night and only need a light covering, too bad. All you get is a comforter. The extra blankets they provided are very old and worn, they smell awful, and they have rips and tears in them. One extra blanket actually has a huge, yellow stain. I have no idea what it is but it looks like urine. This ship is in DESPERATE need of updating/renovation and of a deep, thorough cleaning. The beds are extremely, ridiculously firm (like nothing I've ever felt, like sleeping on wood) so we can barely get up each morning as we are aching all over, in pain from the awful beds. Food in the buffett is mediocre and it is THE SAME EVERY DAY! Sure, you might have mashed potatoes one day then sliced, roasted potatoes the next but there is very little change to the menu, for breakfast and for dinner. The meats are pretty much always overcooked, and most food items are luke warm, rarely piping hot. Very limited desserts at the buffet...one day, there were only two choices! The waiters/waitresses walk around like unhappy zombies, never smiling and interacting with passengers grudingly and with zero enthusiasm. And  most of the employees in other areas are snarky, rude, barely tolerant and blatantly disrespectful to passengers. If you dont purchase a drink package of any kind, all you get to drink is water, except at breakfast and at "tea time", which is from 4-5p daily. At breakfast, you get unlimited juice, coffee and tea and at tea time, you get coffee and tea, no juice. Otherwise, I hope you enjoy water. We considered buying a drink package until I figured out that the cheapest, non-alchoholic drink package is like €69 (approximately $77 per person USD), and you only get a total of 20 drinks per person for the whole 7-days! That amounts to about $3.85 per drink. That is a total ripoff. So, in our luggage, we brought empty, leakproof plastic bottles from home (Dollar Tree) and fill them with juice at breakfast every morning. We dont let the waiters see us but it's pretty easy to do. Just fill the provided cups with juice (pineapple, grapefruit, orange and apple), bring them to your table, and when the waiter isnt looking, fill your container. There is a little refrigerator in the room so we kept it in there. Had we known, we would have also brought a thermos for hot water or coffee, so we could have it later in the day, without having to pay for it. I'm only giving this advice to those who've already booked and will lose money if they cancel. Otherwise, JUST DON'T BOOK ANY CRUISE ON COSTA!!!! They nickel and dime you for everything! For example, ice cream isn't free on Costa...you have to pay extra for it. The restaurants and buffets completely close down for hours and, unless you pay, there is nothing to eat until they open back up or you are willing to pay for the pizza station or something else that remains open. The buffet closes at 9 or 10 at night and doesn't reopen until 7am! It also closes for some hours before opening back up for dinner. There is nothing for my 12-year old son to do. There are stand alone activities here and there (a lot of them you must pay extra for, like playing Xbox games and air hockey), but no actual kids' club for his age range. There is no movie theater and the shows are kitschy, amateurish and just not well done. At port, they charge you to take a bus into the city center. Yesterday, we arrived into LeHavre, France and were told that it would cost €13 ($15 or so USD) roundtrip, per person to take the Costa provided shuttle to the city center. Turns out the ride is literally about 4 minutes! We opted to walk (for free) and it only took about 20 minutes. The library was closed during prime daylight hours on our day at sea, so my son (who'd run out of his own books to read) had to sit and do nothing. We went to the library 4 or 5 times, at different times of day, and although the room was open, all of the books were locked away. This cruise is BOOOOORRRRIIIIINNNNNGGGG. I could go on writing for hours about how awful this cruise is but suffice it to say: Celebrity is world's above Costa, absolute perfection from beginning to end. They make a laughingstock of Costa...there is absolutely no comparision. Save your money and book pretty much any other cruise line but Costa. Read Less
Sail Date June 2018
We were just scrolling cruises and saw this one ,unbelievable price ,with just two weeks to sailing ,too good to miss ,so booked it !!! Then I started reading reviews how the crew were surly unhelpful etc...and I thought omg what have ... Read More
We were just scrolling cruises and saw this one ,unbelievable price ,with just two weeks to sailing ,too good to miss ,so booked it !!! Then I started reading reviews how the crew were surly unhelpful etc...and I thought omg what have we done ,and worried for the next two weeks !!!!.... Well , how wrong were the reviews ,or what did people expect ...bowing and scapeing...we found everyone so happy ,glad to help you with anything ... Kelly in reception .. Manuel our waiter ,and Denis always in the restruant with a smile , Eddie our cabin Steward.Saulo, Marvin ,bar waiters ,in fact all the crew ..... The food was very good ,downside ..you had to pay for bottled water at meal times , ...you could ask for anything and they tried to oblige us ..I had mash potatoes every night with my meal (cos I love them ) The cabin were very nice and clean ...downside no tea/coffee making facilities The ship was a bit over OTT ,glass , mirrors , stainless steel everywhere ,but so so clean ,lifts always available,... The nightly shows were disappointing,and not to the standard of P &O Fred Olsen . The ship had lots of nationalitys ,and everyone got along fine ,there was a very happy atmosphere on board ,and I would certainly go with them again ... Read Less
Sail Date May 2018
Picked this cruise because of the ports - Zeebruge, Le Havre, Hambyrg Embarkation in Amsterdam was pretty smooth. Food - the hours when the buffet and restaurants open are pretty odd, the lunch is available from 12 to 3 when almost ... Read More
Picked this cruise because of the ports - Zeebruge, Le Havre, Hambyrg Embarkation in Amsterdam was pretty smooth. Food - the hours when the buffet and restaurants open are pretty odd, the lunch is available from 12 to 3 when almost everybody off the ship (most of the ports hours were from 8 to 20). When people are back to the ship everything is closed until 7 pm and the the buffet is open from 7 to 8:30 and two sittings for finer at the restaurant are 6:30 and 9 pm. Not any food available even for money between 3 pm and until dinner and if you miss your dining sitting there is not any food available. There are cakes at the bars but you have to pay 1.50 Eur for the slice. Food at the buffet is limited and almost every time was a line to get the food since only limited buffet locations were opened. Bars/Beverage packages - had a package and was limited information available during the booking of the cruise, it was just like you get unlimited water, coffee, DOC wine and aperitif anytime. I am a wine lover and when I saw DOC wine was assuming that I will get the good wine. It came as could get water only by glass, could not get even small bottle with me to the cabin, wine is only house wine one type of white wine and one type of red wine were available at the bars and buffet and 3 whites and 3 reds very poor quality were available in the fining room. Aperitifs are very low cost and quality. If I would know this a head of time I would not buy the package and would just pay for better quality of wine and would get water by bottle and so on. As they enroll everybody be costa club member, members get discount at the bar up to 25%. Excursions - the excursion desk is not helpful at all, they don't provide the full information on the tour. The tours are expensive, the transfer to Bremen cost 39 Eur. Service - pretty inconsistent. Casanova bar has a very friendly waiter but generally they are not great. They are also confused with all of the package choices and not helpful at all. Only good was the entertainment - plenty with good shows and variety selection of the evening entertainment at the multiple venues on the ship. Read Less
Sail Date May 2018
Embarkation We picked this cruise because the dates fitted our needs and it was departing from the UK. I've cruised extensively with multiple cruise lines, but this was only my friend's second time at sea having travelled with ... Read More
Embarkation We picked this cruise because the dates fitted our needs and it was departing from the UK. I've cruised extensively with multiple cruise lines, but this was only my friend's second time at sea having travelled with P&O last time. It was relatively inexpensive at around £680 for the week including a drinks package. Embarkation was disappointing. We were 2 of only 65 guests joining the ship in Dover, the majority of people had set sail from Amsterdam a couple of days earlier. Being a five hours plus drive away from Dover, we'd stayed overnight at a local hotel. We'd been given an embarkation time of 2pm, but we had to vacate our room for 11am so we got to the port around 11.30. The ship was in, lots of guests had gone off on excursions etc and yet we had to sit in the terminal with our luggage for two and a half hours, with no hot or cold drinks available, not even water. Nobody from the ship was in sight until bang on 2pm when they came and set their stall up and checked us in. It seemed petty to not invite us onto the ship earlier so we could start our holiday, we would have understood if our cabin hadn't been available but it seemed petty to leave us kicking around in an empty terminal. Excursions We'd looked on line before we sailed at excursions - our first port of call was Le Havre and we'd been hoping to visit Paris, but there were no listed excursions on-line for Paris and we didn't want to risk a 3hr train journey or independent excursion in case something went wrong, since it's 3 hours away from port. It turned out that excursions to Paris were in fact available once on board but by the time we got on the ship in Dover they'd all sold out. We bought tickets for the shuttle bus to Hamburg, for 10 Euros each only to watch lots of people who'd got off the ship without shuttle tickets being allowed on for free which was great for them but left us feeling cross. The shuttle driver who took us to a train station so we could get a train to Amsterdam later in the week told us the pick up point was the same as the drop off point and that was incorrect, resulting in us waiting over an hour in the baking sunshine for a shuttle that was operating back and forth from the other side of the station. It was just al really badly organised, verging on Chaos, and there were lots of annoyed customers, us included. The ports of call were miles from the actual cities, and two shuttles dropped us at a station where we had to catch a train in to both Amsterdam and Bruges...it was not convenient or easy and significantly diluted the pleasure of looking around somewhere new. Food Oh dear. The food and dining experience in general was terrible. The food tasted okay but it was consistently lukewarm, in fact I'd go so far as to say we never had a hot meal the whole week we were away. The choice was far more limited than I've experienced on other cruise lines. The breakfast buffet was just awful with cold greasy bacon and very limited choice, and all clap cold. On two of the days they ran out of bread rolls and there was no cereal of fruit. We tried the formal serviced dining room one morning to see if it was any better but sadly is wasn't. Overall we were horribly disappointed with every single dining experience. The waiter regarded us as a pair of freaks for expecting hot food and a roll of the eyes was all out guaranteed every time we fed back that the food wasn't hot enough. Service & standards It was pretty inconsistent. A couple of the bars had friendly engaging waiters but generally they were miserable and even a bit sullen. Overall not great. One of the officers with 3 pips on his shoulder wandered around often with a shirt that looked like it had been slept in, with faded navy chinos on the bottom half, and a female officer who looked much smarter was more interested in looking at herself in the many mirrors than engaging with the guests. Overall We had a good time in spite of Costa. It's a safe bet that we will never ever travel with them again..it's not an experience we would wish to repeat. Read Less
Sail Date May 2018
This is the worse cruise ever, not sure where to start. First the positive lifts are great, no waiting as plenty of them. Now the negatives, staff are rude, miserable and clearly not there to please, food in restaurant was appalling ... Read More
This is the worse cruise ever, not sure where to start. First the positive lifts are great, no waiting as plenty of them. Now the negatives, staff are rude, miserable and clearly not there to please, food in restaurant was appalling and water has to be paid for. Serve yourself buffet has a better choice but a majority of people have chosen that over restaurant clearly as queuing is horrendous and finding a free seat impossible. Tea and coffee is only available at breakfast and sometimes for an hour in afternoon, you can purchase these but expensive and everything has a 15% service charge. Ship docked miles in the depth of ports (to save on port charges) Shuttle service out of port was another charge 12 euros per person per trip and chaotic with no queuing in place and a free for all. Daily service charges are mandatory and cannot be removed even if you are unhappy with the service. I thought I was on my holidays but felt more like imprisonment. Read Less
Sail Date May 2018
The ship sailed from a different port in Amsterdam than all the other ships. Many people went to the wrong port on embarkation day and had to take a 40 Euro Uber ride to the correct port. The itinerary was good with long days in port. The ... Read More
The ship sailed from a different port in Amsterdam than all the other ships. Many people went to the wrong port on embarkation day and had to take a 40 Euro Uber ride to the correct port. The itinerary was good with long days in port. The dining options were VERY limited. There were times that all the restaurants & buffets were closed. Not even coffee or Ice Cream machine. When they were open there was not a good selection in the buffet.... a lot of repeat items and the staff actually scooped it out for you so that you didn't take too much. The quality and flavors of the food was not very great. The beer & wine package during lunch & dinner was limited to very cheap quality. The spa only had 4 lounge chairs and the packages were double the price of normal. The room was clean but showing age. The shows were not memorable. Read Less
Sail Date May 2018
The furnishings in the cabin looked well used. The ship is getting old but it is still seaworthy. The staff gave conflicting answers to simple questions asked. A inexpensive Wi-Fi program was offered to counter the expensive ... Read More
The furnishings in the cabin looked well used. The ship is getting old but it is still seaworthy. The staff gave conflicting answers to simple questions asked. A inexpensive Wi-Fi program was offered to counter the expensive charges on regular internet programs. Unfortunately this program was useless as you could not get your emails. Some of the water dispensers in the buffet lines did not work and you could not fill water bottles. Charges for water for your room was expensive. Wrist bands were not used so filling out paperwork for food/drink etc was a common issue. Many of the buffet locations were closed down at various times which forces you to scramble to find open stations. Elevators very slow. Line ups occurred frequently at the front desk. The emergency muster was in disarray and not informative or reaffirming. Wine selection was limited. With a few changes I feel this ship could be a good sail. Read Less
Sail Date March 2018
We chose this holiday because the cruise around the United Arab Emirates was a part of the world we had not visited before. I thought the process of getting on board and to our cabin was very good. The ship décor is based on 18th Century ... Read More
We chose this holiday because the cruise around the United Arab Emirates was a part of the world we had not visited before. I thought the process of getting on board and to our cabin was very good. The ship décor is based on 18th Century Italian architecture, a little over the top but looks great. I thought the ship was well designed and has a very good gym and spa.. There are a good range of bars that have a range of evening music. Unfortunately the waiter service in bars is very poor. There was often only one waiter visible so placing an order can be very time consuming, so you may have to elbow dance at the bar. The standard of food was quite variable from poor to average, nothing that I would recommend as quite a few dishes were bland. everything is printed in eight languages as often are announcements. It is difficult to understand some of the announcements as it is not a clear delivery. Most announcements are about trying to sell you something. There are too many staff trying to sell you stuff rather than serve you. Having been on two previous cruises with Thomson, I was disappointed by much of the entertainment. The best in my view was an evening with Hugo Palliotti, an excellent tenor. The rest was a mishmash of Eurovision type dancing. We booked Bigbus trips around Dubai and Muscat in Oman, which were very good and the jeep safari to Sir Bani Yas Island was brilliant. getting so close to wild animals in such a beautiful setting. Read Less
Sail Date March 2018
We were part of a Group travel to the Middle East (Dubai+Abu Dhabi+Sir Bani Was Island-UAE, Muscat-Oman for 14 days). We truly enjoyed our group travel but we cannot say we enjoyed Costa, the only positive out of the cruise is that they ... Read More
We were part of a Group travel to the Middle East (Dubai+Abu Dhabi+Sir Bani Was Island-UAE, Muscat-Oman for 14 days). We truly enjoyed our group travel but we cannot say we enjoyed Costa, the only positive out of the cruise is that they spoke French which is our first language but we also are fluent in English. We have been on RCC and Celebrity ships and really nothing to compare. The ship is old and worn out and the decor is really not our cup of tea. They obviously cater more to their Italian customers as even if you went to the various activities at the pool, the bars the predominant language was always Italian.The service, that it be in the bars or the MDR was inconsistent but I would say overall was not good whatsoever. It took on average 20-30 minutes to get our ordered drinks, wine. In the MDR one evening we decided to change a bottle of wine as we realized it was not the one we wanted and the female sommelier was some pissed off woman, you could tell she was not pleased with our decision-what kind of customer service is that. The food in the MDR was just OK, very basic - if you wanted like Osso Bucco you had to pay extra, no fancy meat throughout. Overall that ship lacks class you find in the ships we've been on thus far. We hardly ever saw our room attendant. The stateroom storage space was good and the bed was comfortable but it stops there. It was dirty-the window curtain was all black-stained at the bottom, should have taken a photo but did not. Did not like the shower curtain as we always had water all over the floor. NO MORE COSTA FOR US IF WE CAN AVOID IT. Read Less
Sail Date March 2018
We chose this cruise especially for the weather in this region at this time of the year. We traveled with a group of sixteen people. Four families with children between 15 and 23 years old.The procedure for boarding and disembarking was ... Read More
We chose this cruise especially for the weather in this region at this time of the year. We traveled with a group of sixteen people. Four families with children between 15 and 23 years old.The procedure for boarding and disembarking was childishly simple and hardly time consuming. You can see that the ship comes at age but everything was in excellent condition. And the staff were visibly busy with her duties throughout the day. As if it were a military operation. Every day I put a fingerprint in the elevator, but within a few hours it was polished away. The ship is equipped with a diesel-hybrid propulsion. This results is an almost vibration-free experience. Noticeably better than all other cruises that we have previously made. And; no soot on the stern as we have experienced on previous cruises. Our cabin (Standard Balcony Hut) was fine, clean and had a spacious balcony. A few more wall sockets may be installed; there is only one wall socket installed at the desk. The dinners and other food on board are of excellent quality and you have more than enough choices. In any case much better than most of us eat at home! What is annoying is that there are many times that all restaurants are closed at the same time for several hours. You can not get anything to eat on the entire ship. This is especially difficult for our children who came out of bed late. You get the impression that it seems to have something to do with cost savings. That is a serious flaw of this ship and different than we have experienced on all our other cruises. In terms of entertainment, there is enough choice for everyone. Nothing special, however. An average experience compared to previous cruises. In general; the staff on board is fine. We had a not so customer-friendly cleaner at our cabin. If we wanted to go to our cabin during cleaning, this man was very irritated to us. The other participants from our group luckily did not have this experience. The Italian staff at the reception was not particularly friendly and helpful. But luckily we did not need that much. Our route took us to Dubai, Muscat, Sir Bani Yas Island, Abu Dhabi and Dubai. Due to a rough sea we unfortunately could not disembark to Sir Bani Yas Island. After a sea day, that was a minor disappointment. The ship therefore immediately headed for Abu Dhabi where we had an extra evening. In Abu Dhabi buses were ready to take us to a shopping center for free. Our children have had a great time on board. This was partly because we were with a group ourselves. I do not think we will choose this ship again for a next cruise. But if it just happens to have the right itinerary for us, then we do not doubt and we choose Costa again. Read Less
Sail Date February 2018
Our worst cruise ever and, as from the UK , little attention was paid to any of our grievances. Italians came first every time. Some ship announcements were only given in Italian. The Hospitality staff had no idea what the word meant and ... Read More
Our worst cruise ever and, as from the UK , little attention was paid to any of our grievances. Italians came first every time. Some ship announcements were only given in Italian. The Hospitality staff had no idea what the word meant and were constantly rude and unhelpful. The food was awful and the buffet had often run out of food and no attempt was made to replenish supplies. There was no regular supply of hot drinks and we even had to contact Housekeeping for jugs of 'hot' water to have a cup of tea morning , noon or night. The emergency drill was a farce and quite inhuman. We were made to stand for 45 mins in temperatures of 26 degrees, in lines of 5 [why?] and constantly yelled at by crew members/prison guards. Every little thing had to be paid for eg we paid 5.5 euros for a bottle of water and a compulsory service charge each day for everything purchased on the COSTA CARD.. The entertainment was poor and unprofessional, rather like a holiday camp. The ship seems jaded and dirty and the cabins small and out of date. Read Less
Sail Date February 2018
Have just returned from short cruise, and was concerned on the poor reviews on Costa Cruises. However, we found very little to complain about, and thought it excellent value. Embarkation was very easy, our premium balcony cabin was large, ... Read More
Have just returned from short cruise, and was concerned on the poor reviews on Costa Cruises. However, we found very little to complain about, and thought it excellent value. Embarkation was very easy, our premium balcony cabin was large, clean and comfortable.The decor on the ship in public areas is rather gaudy, but as someone pointed out, by the second day you didn’t notice it! The food was generally very good, although the amount of choice on the dinner menu in MDR varied from day to day, but always offered at least 5 courses. Had heard through CC that water in restaurants was only served by the glass. This was incorrect on this ship, and a large bottle of water cost around 2euros. Also available was 50cl carafe of red or white wine for 11euros, which was quite acceptable. The evening entertainment was varied, and the standard comparable to most cruise lines eg Princess, Celebrity and P & O. Although not many British on board, there was no problem with communication with the Crew, and we felt that there was a wide age range of passengers.Disembarkation was extremely easy, just walked off at passengers convenience. Would advise anyone to give it a try, and think that most people will be pleasantly surprised. Read Less
Sail Date February 2018
Joined this ship in Dubai near the end of January for a five night cruise to Muscat, Sir Bani Yas Island and Abu Dhabi. We had an inside cabin on Deck 1 which was right under the Piazza Casanova, so there was quiet a lot of bumping and ... Read More
Joined this ship in Dubai near the end of January for a five night cruise to Muscat, Sir Bani Yas Island and Abu Dhabi. We had an inside cabin on Deck 1 which was right under the Piazza Casanova, so there was quiet a lot of bumping and music until 1am. This didn’t bother us too much as we like music and dancing so we rarely turn in before 12.30 anyway. After 1am it was really quiet until 8am so we were happy enough. We found all the staff friendly and helpful and enjoyed dancing in Piazza Casanova and also to the group in Isolodora and to Luciano (guitar/vocals). We also enjoyed some of the artists and the Italian version of ‘The Voice’, where the singers were understandably mainly Italian. Food selection in the restaurant for breakfast and lunch was not too good, so we got into the habit of taking breakfast and lunch in the Buffet and dining in the restaurant in the evening. Embarkation and disembarkation were smooth enough and we must credit the staff for the arrangements on the visit to Sir Bani Yas Island. They organised a super beach BBQ and put music and dancing on, and the tenders operated all the time during the day. We expected queues but there were none! On the downside we never expected to have to pay for water with our evening meal and we could only get teas and coffee in the buffet at certain times, unless we paid for it of course. You pay five euros for a pint and four euros for a half pint and they then add 15% to this cost. Invariably there was about an inch and a half of froth in the glass so we always asked for them to be topped up to the line! Gratuiuties were added at 10 euros each per day. Overall though, we had a good time and thought the overall package including Emirates flights and the Dubai Hotel stay, was tremendous value. One final point re. Transfers in Dubai. Be careful to ask the taxi driver what the cost is likely to be as one driver tried to rip us off, not knowing that we had previously made transfers in Dubai. Read Less
Sail Date January 2018
This was our first cruise on Costa, but our 16th overall. Here are our honest thoughts on the various aspects. The cruise was 7 nights and embarked at Dubai. Flight ------ We booked the flight independently of the cruise. It was ... Read More
This was our first cruise on Costa, but our 16th overall. Here are our honest thoughts on the various aspects. The cruise was 7 nights and embarked at Dubai. Flight ------ We booked the flight independently of the cruise. It was an Emirates flight from LHR to Dubai. It was an overnight flight that landed in Dubai at 6am. In hindsite, this was the wrong choice as embarkation didn't start until 8pm and it turned out to be a long day. Still the flight itself was very good and we were impressed with Emirates. Embarkation ----------- This is where it all went a bit wrong. Our embarkation ticket stated 8pm as the boarding time which seemed a tad on the late side compared to a normal cruise. A quick google suggested that if you turn up at around 3pm, they would let you on. However imagine the dismay when we (and many other people) turned up in the afternoon to be told that 8pm was the hard and fast time and so we had to wait for 5 hours in the cruise terminal. Turns out this was because Friday (the day we embarked) is a holiday in the UAE and therefore the immigration control officials were only available from 8pm, hence the time. Can't really blame Costa for this I guess, but it's something to note. Cabin ----- We had cabin 7290 which was classed as a suite 'S' Cabin. It was a very nice size and was quite a bit bigger than a standard balcony cabin, so we were very pleased. Dining ------ Because we were in a suite, we were allowed to eat in the club restaurant (Club Medusa) free of charge for Breakfast, Lunch and Dinner. We didn't eat in the MDR, so can offer no opinion. We also tried the buffet for lunch a couple of times, but found the choice very limited. Club Medusa was very nice and the choice varied daily. The wine choice was also very good and you could try the wine to see if you liked it first. They try to sit you in the same area each day so you have the same waiters which helps build the relationship. It was also fairly quiet and you don't need to book ahead as suite guests. This was certainly one of the suite 'extras' that helped make the cruise that bit more special. Entertainment ------------- This is one area where both Italian cruise lines (MSC & Costa) fall short compared to American and British lines. The daily activities are very limited and evening shows are centred around song and dance and acrobat routines. I guess it's the language issues that are the cause. The good things of note were the live bands and the animation team. Dress Code ---------- We had lots of varied dress codes on our cruise. We had informal, Gala, Italian, Arabian and white nights, although many people adopted informal for the whole cruise. It was all good fun. The only gripe was that nowhere on the pre-cruise documents stated what was on offer, so you couldn't preplan what to pack. Ports ----- A cruise around the UAE all pretty much stop at the same ports. The main ones on our cruise were Dubai, Abu Dhabi, Muscat and Sir Bani Yas Island. Ship ---- Having just been on the MSC Preziosa, the Costa Mediterranea looked and felt like an older ship in comparison. We experienced some very rough vibrations in our cabin whenever the stern thrusters were used and there was a constant vibration from the engines all over the ship when at sea. Nothing to bad to spoil the holiday, but not something I ever remember experiencing on any other ship. Suite Extras ------------ As we were in a suite cabin, we were entitled to a number of 'extras'. They were :- - Breakfast/Lunch/Dinner in the Club restaurant (see above) - Complimentary Intenditore drinks package. This is the top level one and pretty much every drink is included (apart from super expensive). You also get drinks loaded in your minibar. - Exclusive activities. We are invited to a couple of cocktail parties with the captain, but didn't attend due to the timings. - Complementary room service etc. We had breakfast in our room a couple of times, but other than that, didn't really test the room service. Disembarkation -------------- This was very smooth. We were free to leave the ship at any time up to 1pm and collect our luggage from the terminal. Perhaps this is something unique to the UAE cruises. Port to Airport --------------- Grabbed one of the many taxis from the terminal. Tooks roughly 20 minutes and cost 55 Dirhams (£11). Overall ------- No one can argue that Costa are not good value for money (much like MSC) but of course that means that certain aspects of the cruise are 'budget restricted' like the food and entertainment. It is also very Italian orientated (not unsurprisingly). However as long as you accept these limitations, then you can certainly enjoy yourselves. Read Less
Sail Date January 2018
We take a trip from Dubai through gulf. The ship was nice , but nothing special. It looks like Venice in 17. Century. Embarkation and disembarkation went smoothly, We took a cabin with balcony. It is not in very good condition any more. ... Read More
We take a trip from Dubai through gulf. The ship was nice , but nothing special. It looks like Venice in 17. Century. Embarkation and disembarkation went smoothly, We took a cabin with balcony. It is not in very good condition any more. Reatorant for diner is beautifull, Dining food is good, but staff is very slow and made a lot of mistakes. Several times we spent almost 2 hours for a meal. Bar Service was average, in bar they serve very expensive drinks in plastic glasses. The coffee is really good. They have Illy coffee. They charge a fee everywhere and allways, plus extra 8 eur per day for every person. Rowbery! In reception dont work enough people, so every time you must wait a lot of minutes, sometimes for just one answer. Internet line is very slow, and dont worth a fee they charged. I thing I will take next time another ship company, not Costa. Read Less
Sail Date January 2018
I took a last minute cruise to Dubai, sailing on 13th January 2018. Having completed the online paperwork, we had to fill in more forms at Port Rachid. We boarded and were informed our room would be available at 11 am. First impressions ... Read More
I took a last minute cruise to Dubai, sailing on 13th January 2018. Having completed the online paperwork, we had to fill in more forms at Port Rachid. We boarded and were informed our room would be available at 11 am. First impressions were good. Our cabin 1002 was clean, although there was little In the way of toiletries and no sunbed towels in our cabin. From then on things went downhill, firstly Costa will Not allow you to cancel the daily tips, that Cruise Critic States customers can do. The reception staff are rude, patronizing and unhelpful. They charge for every thing. Hot drinks like tea and coffee is only free at breakfast. If you want a Coffee after 9.30 pm on the main pool area, then you will find it unavailable. The food was dreadful, cold and poor quality and choice. They add a 15% surcharge on any drink, on top of the daily gratuity! Food in general is not available after 9.30 pm ( if you want to eat late at night) unless you pay extra for either pizza or burgers. There is no freedom dining in the evenings, we luckily were allocated a 6.30 pm time slot, other passengers sadly could not eat until 9.30 pm and therefore did not leave the restaurant until after 11 pm. The entertainment was very good, and the ship although quite old has some wonderful quirky features. It felt like the British passengers were treated as second class citizens in favour of the Italians on board. Having been on a P and O cruise ship recently I would never again travel with Costa nor recommend it to British passengers. Read Less
Sail Date January 2018
We chose this because of the date and the weather at this times of year. My dh and I had cruised with costa before, my daughter and her son had not and never will again. We stayed in Abu Dhabi in the beautiful Marriott Al Forsan which I ... Read More
We chose this because of the date and the weather at this times of year. My dh and I had cruised with costa before, my daughter and her son had not and never will again. We stayed in Abu Dhabi in the beautiful Marriott Al Forsan which I would recommend. Embarkation was only allowed after 7pm and not one person greeted us with a welcome and the same when we were leaving when we left not one person even spoke to us. The ship is very dated but clean. The cabin for 4 had no room to sit anywhere at any time, the steward never made this possible, perhaps we should have asked him. He kept the room clean and we rarely saw him. Food in the buffet looked like something from a school canteen but tasted ok. Food in the mdr was grand, we were not allowed a glass/jug of water, it had to be paid for. There were no water, tea/coffee supplied at any time during the day except breakfast. Breakfast was awful, a poor selection and dreadfully displayed. Entertainment was enjoyable. Ports were good, Dubai was interesting, Oman also, Siri Ban Yas was beautiful. Staff was rude and I complained and a Director approached me one evening to say she received it and I never heard another word; on the day we left I saw her and told her how disappointed we were, we had little reaction. You cannot remove gratuities and in my opinion no staff has to work to peasr the guests and consequently do not. I cruise a lot with Celebrity, Princess, RCI, Hal and I was just disgusted. I saw a well priced cruise to the Indian Ocean on Costa and my family have said 'not if we get if for free'. Writing this review brings it all back to me and it doesn't feel good. To sum it up a 2 star cruise at best, redeemed by nothing. Read Less
Sail Date December 2017
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were ... Read More
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were great, but Costa has changed. They charge extra for every thing. I booked cruise, air, hotel and excursions with Expedia. Everything worked out fine, except the cruise and the last two excursions. I had to be out of the hotel by noon. So I got to the terminal at 1130. There the Costa people told me check in was at 8:30 PM, which was new to me. They said it is on your documents, not mine. So the first day of the cruise was spent sitting in the terminal. So it became a six day cruise, even the gratuities were for seven days on a six day cruise. If you had a complaint, they would say what is your cabin number and that was the end of that. Most cruise ships post menus, not this ship. On the plus side best room safes I have seen and most of the crew were friendly. Read Less
Sail Date December 2017
I guess we went with an open mind. As they say..." when in Rome - do as the Romans do" so we adjusted our expectations but ended up enjoying the experience of an Italian themed ship - from the over the top Italian decor to pasta ... Read More
I guess we went with an open mind. As they say..." when in Rome - do as the Romans do" so we adjusted our expectations but ended up enjoying the experience of an Italian themed ship - from the over the top Italian decor to pasta everyday with our meals. We were worried after reading the reviews but I realized that North Americans just cruise differently from Europeans...no bottomless ice teas and lemonades, coffees and teas limited to breakfasts and merendas, lots of pasta, but we got to enjoy Osso Buco, gnocchis, bombolones for breakfast, olive oil and balsamic with your bread instead of butter and many more...Honestly - I enjoyed the food more than the other cruise lines that we've been on. Service was up to par in the restaurants and cabin but they can do a better job communicating with the English speaking passengers. First night apparently was an All-White party and we obviously did not get the memo as we showed up dressed in black...hahaha. Enjoyed the dance lessons and live entertainment was available in many of the bars and clubs. Overall - it was a pleasant experience. Read Less
Sail Date December 2017
We did a Med. cruise on this ship and it was , well ok, but I couldn't say I would recommend it to anyone, in fact I would not recommend Costa t anyone other than an Italian, why, well it's because they don't really care ... Read More
We did a Med. cruise on this ship and it was , well ok, but I couldn't say I would recommend it to anyone, in fact I would not recommend Costa t anyone other than an Italian, why, well it's because they don't really care about anyone much other than the Italian passengers. The annoncements are in Italian , sometimes repeated in English if you could call it that,very hard to understand most times, there are no english speaking TV channels other than the BBC news, excursions are only in Italian. No sour grapes here let's get that straight, I have done quite a few Costa cruises, why , well because they suited me and so I put up with the negitives. Sometimes on Costa, ships you are treated like a second class citizen if you are not Italian, on my last cruise our cabin was not made up for two nights after embarkation , we rang the service desk to be told that on coming passengers have priority , well hello who just got on, took two days for our cabin steward to say hello, hang on Cabin steward, not really just the maid so to speak unlike other ships and other cruise lines i have been on we had a dedicated cabin person usually a young chap who's job it was to make you feel at home and make sure you were happy, not on Mederiteranea . Food always a sore point with some but we found the food great, the buffet servery was fast flowing although you had to stand your ground when in line because certain Nationalities think they have some right to just push in. The meals in the dining room were also great and the service from the waiters was remarkable to say the least, they even smiled , even? yes even because something was not quite right on this ship it was hard to get a smile out of anyone, gone were the waiters with their jovial manner with a grin from ear to ear, yep they made having a beer or a wine enjoyable, Mediteranea is not a happy ship. Cruise itself was great Read Less
Sail Date October 2017
Our first Costa cruise ,chosen for the ports that we had not been too. The ship is quite large in good condition, clean, with elaborate decor. Most of previous cruises have been with Royal Caribbean. It has some very different policies. ... Read More
Our first Costa cruise ,chosen for the ports that we had not been too. The ship is quite large in good condition, clean, with elaborate decor. Most of previous cruises have been with Royal Caribbean. It has some very different policies. Passengers were mixed mainly Italian French Spanish, only about 250 passengers spoke English, although most staff had reasonable english skills. The most notable was they sold Tea/coffee onboard packages\which suited the europeans. Now to get a cup of tea as long it was before 10am at breakfast or afternoon tea 4-4.45PM. you had to pay about Aus $4+. No tea served with lunch or dinner. Costa wins presentation prize for dinner. Extremely well presented entrees/mains but note they are only small portions, so if you are a big eater etc, you will have to double up. Once your 2 hours were up for your dinner setting they politely shunted you. Interestingly there was no real push to sell wine etc at dinners. Very different to R.C. and other cruise lines. No ice cream available anytime unless you paid. Like all cruise lines, no information is given in advance re port procedures etc. The daily news bulletin was not delivered till at least 7-8 pm the night before with no real info. Embarkation at Barcelona was a breeze as was departure. They did allow you to take wine etc on board at departure only. Our 10 day cruise actually was a combination of 3 itineries. with a lot of passengers joining at Savona, Marsaille (exit at Genoa , Marsaille next cruise). Interior activities were relatively quite with not a lot attendance it seemed. Again quality to me of the artists playing venues across the ship, were pretty average. The main entertainment was better, some good shows. However cruising days, (the weather for the Europeans was superb) drew everyone outside on the deck chairs. Some interesting points. On the decks there was no one pushing drinks even when the sun was out and decks packed. very different to normal cruises At breakfast there was only one point .in solarium, that you could get a cooked breakast. The same for breakfast cornflakes, bran etc. Only one place. You could (depending where you found a seat) walk 40-50 metres. Also other than breakfast , you could not get orange or apple juice. The staff to passenger ratio seemed to me to be much lower than other cruises I have been on. Cadiz , Malaga were the standouts, we took the 13 hour trip to Marrakech (not the costa coach deal) hired our own guide /vehicle (Memphis Tours). Good young driver. Guide in Marrakech spoke excellent english, but as usual they take you to shops (Carpets Furniture, Oils, Antiques jewellery etc). My advice is to be very explicit in telling guide you dont want to do this or that. These diversions do not get mentioned upfront) Long trip by private vehicle and coach is the only way to go. We enjoyed the cruise for the places, but if taking your first or first mediterean cruise, I would take an english speaking ship until you learn the ropes. Weather was superb , except for a force 10 gale, which delayed ship from leaving Marsaille for 2 hours. From Casablanca we took 2 and 1/2 days to sail to Valencia. Crawled really. Got off Valencia 1.3opm all aboard 6 pm . Why shorten the port stay ?? Read Less
Sail Date October 2017
Mediterranea, Magic or mayhem. We have just returned from a 13 night cruise aboard the Costa Meditteranea. We flew with Iberia from Madrid to Stockholm and had a few days in Stockholm before boarding the ship. Below is OUR opinion on ... Read More
Mediterranea, Magic or mayhem. We have just returned from a 13 night cruise aboard the Costa Meditteranea. We flew with Iberia from Madrid to Stockholm and had a few days in Stockholm before boarding the ship. Below is OUR opinion on the ship and cruise. Embarkation. We arrived at Stockholms Fryhamnen cruise terminal using the metro system from Odenplan, a little after midday. We had stayed at the Ibis styles which was basic but clean and welcoming. The metro was very easy to use, even with 2 large suitcases and the walk to the terminal from the station is signposted and took us about 20 minutes. Embarkation had already started and as we are Perla diamente members we were ushered straight through to the boarding/security area, had our photos taken for our cruise card and directed to the buffet to get something to eat. Our cabin would not be available until 2pm. Buffet. We are not really fans of buffets as we prefer to have waiter service and to take our time whilst having a meal. We had an Intendetore drinks package which meant we could have any drink costing 9 euros or less. Our cruise cards had not been collected as they were in the cabin but we just showed our reservation slip and were assured there'd be no problem. There were plenty of tables available as we were the first group on board. We selected what we wanted to eat from a very limited hot choice and from a somewhat confusing layout where different stations serving cold items, desserts, self serve collection drinks area and tea and coffee area are scattered. Donald had ordered a glass of wine which without the package would have cost 5.75€ inc 15% service charge and i ordered an iced tea 3.30€. Halfway through the meal a young lady server arrived and gave Donald a bill to sign which was charging for the iced tea. We again explained we were on the highest drink package level and we could have any drink for 9€ and less and showed her our reservation slip. She told us that it was for drinks by the glass only and as iced tea was served by the can, we had to pay for it. We politely refused and asked to see a manager who re-iterated that in the buffet we could only be served drinks by the glass. To our suprise, other passengers were being brought beers, and other soft drinks, pepsi, orange, 7up etc which were in cans and bottles and nothing was said. We signed the bill but it was never ever charged to our account, so somewhere there was a lack of communication. We only used the buffet area 1 more time and found it to be like other cruise lines, mostly chaotic. Cabin. At a little before 2pm we went to see if our cabin was available. For the first time ever we were lucky enough to be able to get a fantastic deal on a grand suite including butler service. This was for less than the price it would have cost us for an inside cabin on an American/ British ship. There was a longish hallway with huge long table which led to a seating area with settee and chairs. Fully stocked no charge mini bar which was replenished if you asked. One wall was covered in huge glass windows with ocean view with access to a huge wrap around balcony with 4 recliners and 2 chairs and a table. A seperate make up dressing area with dimmer switch lighting.The bathroom had his and her sinks with a hydromassage bath and overhead shower. The bedroom had a gigantic bed with plenty of wardrobe and storage space. Our first steward Fidel we found to be very pleasant and kept the room spotless but his contract was ending in 3 days. The replacement steward Ronald, was very personable and nothing was too much trouble for him, he looked after us very well. The Butler, Dave was also friendly and although we did'nt use his service much, he did leave a contact number. We did have occasion to call him for 2 emergencies. 1. Water was in the bathroom when we returned late at night,Within minutes 7 people arrived and dealt with the problem. Water had collected inside the outer cover of the bath and had overflowed. 2. On our last night, whilst packing, we noticed that some of our clothes were stained and damp. Water had dripped from a cooling vent inside the wardrobe. Dave arranged for this to be repaired and for our clothes to be immediatly laundered. We arranged to have breakfast in the cabin on two occasions. This was delivered by Dave. Service was white glove and prompt and everything we ordered was delivered. You could have all meals served in the suite at no extra charge. Whilst we did enjoy the suite very much we felt that for us we would not have liked to have paid the full asking price so unless we get a very special deal again, i doubt whether we'll get a full suite again. Because we have reached Costas top tier of their loyaly programme regardless of what cabin we choose, we get 1 Laundry service, free collection and delivery of luggage from our home (within western europe) Breakfast at no charge in the cabin. Exclusive use for ALL meals in the club restaurant. 75€ obc, reserved seats at shows in theatre, day spa use (where available) plus some little extras. We feel this is good enough for us. Restaurant and meals. On the Costa Meditarranea we had most meals in the club medussa restaurant. Breakfast was serve yourself from a cold buffet and/or a waiter service themed hot breakfast, choice of American Spanish Norwegian German Belgian or English style breakfasts. Omelletes and eggs cooked to order available. Lunch was a help yourself cold buffet station with salads cooked meats cheeses and various seafood treats including on 1 day a delicious Lobster salad. You then had a choice of several hot and cold starters, Mains and desserts. Dinner consisted of waiter served hot and cold starters, Pasta, a selection of entrees, cheese, and desserts. All of our meals whilst not high gourmet were better than what we would eat at home and there was always something you could eat. Food whilst not served really hot was not served cold and was very appetising. Service was fantastic and our Main servers Wyam, Trang and Karin were an absoloute delight, indeed all the staff in the Club medussa are a credit to Costa. Most passengers in the restaurant were extremely friendly with a very international mix. French, German, Spanish, Swiss, Russian, Italian and a very few native British. We always looked forward to meal times and had so much fun with our fellow comrades. You could of course always opt to eat in one of your other assigned reataurants or the Buffet, pizza or grill. Buffet breakfast was continental only. Drinks are charged for unless you take a package. This includes Water tea coffee except for meal times in the buffet. Bars and Drinks. There were plenty of places to get a drink from however when the ship was reeally busy especially sea days, service could be a little slow but if you are patient somebody will come. Drinks on average cost no more than in a 4 star hotel or theme park. We dont really drink a lot of alcohol but there are some delicious non alco cocktails which cost about 7€ plus 15% service on ALL drinks. In order to help with drink package versus pay as you go here is an approx example. Based on some alco drinks Morning. 2 cappucino at breakfast 6€ mid morning coffee 2.24€ non alco cocktail 6€ Lunch and afternoon. Glass of wine 5.50€ 1ltr bttl water 3.50€ after lunch coffee 2.24€ alco cocktail 8.25€ evening pre dinner sherry 5.50€ glass of wine 5.50€ after dinner port 5.50€ total pay as you go 50.23€. Brindiamo drinks package (ship branded drinks no alco cocktails) 26.99€ Pio Gusto package (ship branded drinks including alco cocktails) 29.99€ Intenditore Package (premium branded up to 9€ drink.) 45.99€ Prices are per person per day. Prices are inclusive of 15% service. All of the bar staff we encountered in the lounges were friendly and all had a smile. Entertainment. The entertainment team were very friendly and they had the usual ship board activities from craft classes to port talks during the day. Not as much as on the American/ British lines, but i can never be bored with people watching, chatting, reading and charity crochet. Evening entertainment ranged from theatre production shows (very good) guest artists (very good) Disco and musicians in various bars around the ship.We found all of the music on this cruise to be very good. The Ship The Costa Mediterranea was kept spotlessly clean and the crew all worked hard constantly.British and American passengers may find the glitzy decoration a little overwhelming but it grew on us. Meal times are a little later than these passengers may be used to especially second seating and the buffet closes earlier, which for us is a good thing (less waste) There is a compulsary 10€ pppd service charge that can't be removed. In all honesty we find this a fair system and dont begrudge paying this at all. We have NEVER received enough bad service to warrant removing this charge. You may encounter the odd person but this in no way should stop payment to the vast majority of the staff who look after you so well. The passengers on board are mainly from Western Europe and some may not speak english. A few local words and a smile and gestures will open conversation and you will be greeted with a wave and a smile should you next encounter them. We got really friendly with Maryvonne and Claude a delightful French couple who we hope will now be friends for life. We had such a laugh with them and looked forward to meeting up with them throughout the voyage. The ports. Ports visited were Stockholm. Copenhagen, Amsterdam, Harwich, Le Havre, Vigo, Lisbon, Barcelona and Savona. As we had been to these ports on many occasions we only took 1 excursion. Hornfleur from Le havre. It was a charming town which we both fell in love with and would visit again in a heartbeat. Conclusion. Was the Costa Mediterranea magic or mayhem. There was a little mayhem especially in the Buffet area but on the whole it was magic and we would sail on her again. It did'nt capture our heart as much as the Costa Neo riviera Our favourite ship. We have previously sailed with P&O and Princess and had very good experiences with them but we have grown to love the Costa brand and the glitz. We have never received bad customer service and any problems have always been dealt with efficiently and friendly service even from Costas sales office where Simona and Amanda have looked after us so well. Our next cruise is back on the Diadema which is 2nd favourite and then we are giving the Costa Victoria a try. Thanks for reading and whoever you sail with Happy Cruising. Read Less
Sail Date September 2017
Costa Mediterranea Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.2
Entertainment 3.0 3.2
Public Rooms 4.0 4.1
Fitness & Recreation 4.0 N/A
Family 4.0 3.7
Shore Excursions 5.0 N/A
Enrichment Activities 1.0 N/A
Service 4.0 3.7
Value for Money 4.0 N/A

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