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1 Helpful Vote
Sail Date: May 2019
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice ... Read More
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice and quiet and the crew were very nice. Also, embarkation and debarkation were relatively quick. The cons are too numerous to list but they include an aggressive attempt to upsell everything, a 6 a.m. beer delivered to our cabin (and a couple of others), and the food in general. Costa has very little for vegetarians other than pity and disdain. I asked for the vegetarian menu and was promised one for the next evening. The next evening the waiter, a good man, gave me the vegetarian menu before being called away. When he returned, he took the menu away and told me it was only for people with allergies. It may have been a language problem, but I was not allowed to see the vegetarian menu again. One evening there was literally only one dish that was marked vegetarian and it was not a main, but a side of sauteed mushrooms. The buffet was not better, as the food was always lukewarm, including the salad bar. Our cabin, though the decor was dated, was comfortable and roomy, with plenty of storage including space for the suitcase under the bed. We had booked a balcony guarantee and received a premium cabin, 5192. We usually use a nightlight in the cabin, but the helpful gap between the door and the floor kept the room comfortably lit throughout the night. Fortunately, the head of the bed was not in a direct line with the door, so we were able to sleep. The incident with the beer came back to haunt us, as we noticed a spurious charge on our final bill marked “mini-bar”. We never, ever use the mini-bar, so we challenged this right away. At first we were told that a beer had been taken from the mini-bar, which we said was ridiculous since we had a drinks package and could get all the beer they would serve us. Then, after a 20-minute wait, we were told we had ordered a beer from room service. We mentioned the mystery beer delivery at 6 a.m. and after another 10 minute discussion, we were finally told it would be removed from our final bill. I asked for a copy of the new final bill but was told that it could not be done because Corporate had to approve it. We’ll see when the credit card bill arrives. The ship shows signs of age, and every trip to the public restrooms resulted in at least one unpleasant confrontation with a clearly non-functioning toilet. Which points out the greatest problem with this ship in my opinion, and that is the fact that 853 crew is not enough to create a comfortable and pleasant cruise experience for 2600+ passengers. We were happy we didn’t pay full price for this cruise, with our costs coming to just about 100 a day per person, but we felt really sorry for a couple we met who had paid 200+ a day per person. Read Less
4 Helpful Votes
Sail Date: March 2019
We choose this cruise for its itinerary and a very competiive price. We have 21 cruises behind us and this was our third with Costa so we knew what could be expected and not. Embarkation in Dubai after 6 pm was very swift, no doubt helped ... Read More
We choose this cruise for its itinerary and a very competiive price. We have 21 cruises behind us and this was our third with Costa so we knew what could be expected and not. Embarkation in Dubai after 6 pm was very swift, no doubt helped by the fact that many passengers had already boarded the day before in Abu Dhabi. The ship may be a bit old but is kept tidy and is in a good condition. Our cabin ,a Balcony Premium, on the fith deck was perhaps a bit on the small side but quite okay and always kept tidy by our Philippino steward. .Announcements onboard are made in several languages and english is always one of them. In addition hostesses for english speaking passengers as well as german, french and spanish passengers were availble daily for those who needed assistance. We dined in the main restaurant on the upper deck, very noisy indeed. Slow service the first couple of nights but the service improved a bit during the cruise. Since our last Cruise with Costa in 2016 it they appear to have made cuts and waiter and assistant waiter are no more instead a single "food and beverage server". In our case he had three tables with18 guests. That our fellow passengers prefered 5 course dinners made the dinners rather lenghty. We had breakfast and lunch in the main restaurant most days and were fairly satisfied with both food and service. We tried the buffet restaurant at times it was less crowded. Food acceptable but nothing more. Entertainment in the main theater at best average, For those who like dancing a Costa cruise must be the right place with a lot of dancing opportunities in different lounges and on deck ,often at the same time Through Costa we took part in shore exursions in Muscat a sightseeing, in Salalah a visit to a beach resort, In Aqaba a visit to Petra, in Eilat a visit to a beach resort and finally in Katakolon a visit to Olympia. Pleased with all excursions and by and large pleased with our cruise although many things could for sure have been better.. Disembarkment in Savona was fast and we were off the ship in no time at all. A buss transfer purchased onboard took us to Nice for a couple off nights before returning back home. . . Read Less
5 Helpful Votes
Sail Date: March 2019
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say ... Read More
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say the least!!! Never again will look or put a foot on a Costa vessel regardless on what they offer. A catalogue of mistakes, rudeness, could not care and bother attitude from all, especially from management, supervisors and officers as a whole. Informations as from the so called Head Offce never reached the vessel, comunication failure all round. Billing instructions even worst. Costa liner has become a 'bums on seat' category styled business, they attitude has totally gone astray and into deep waters. No customer skill or customer care in force. All what they want is: come on board, pay the bills and get out!!!!! Arrived in Dubai with BA flight at 08.00, presumably you could check in at 13.00, never advertise differently, the earliest they allowed you to, was 16.30, without a drink, snack or whatsoever. Had a special need individual with us, requested a wheelchair for at least 4 times, never arrived untill 17.20. By this time we were already stressed up. Taken luggages at 11.00am, yet never arrived in the cabins untill 20.45, just before dinner time. We were planning to visit Dubai, we hand up going nowhere expect on board. Lost the visit of Dubai sights!! Next day went to one of the bar for informations on non-alcoholic cocktails, prices and choices, was manned very rudly by an individual in the most abrat way. Complained to Head barman (Umberto) and had no confidence in him simply he was not responding enthusiastically and responsive to guest need. Blant as a tree trunk. Ordered via Costa website, water packages (3), never materialised even dough I had receipt from Costa on my mobile emails. Had to argue my way around. Restaurant food was very mediocre on majority of nights, very small or miniscule portions, mostly was cold or just about warm. Felt sorry for our waiter, because he was getting the hard times from the company failures. Gluten free diet was the worst ever experienced in 11 cruise taken in the past with other companies. Bread roll was like a chewing gum, soups were very watery, offered fish finger as main course, offered mini burgers or pizzas as glutel free mains. These dishes I dont even offer them to my granchildren which are 4 years and a 6 years old!! When decided to by a water package, reception decide to cancel it making my stressful time even harder. Every night in the main bar had discussion and disagreements with catering staff in respect to the totals showing on receipt, and being told the computer has made mistakes. How many naive guest have not checked and lost their drinks? Buffet food was always cold even dough they had proper utensils and not used fully! in numerous occasions had to ask chefs to change the food on offer and ensuring food was hot when it need to be hot!! A Russian originated receptionist and a night Italian male extremely rude in occasions. By the time we arrived in Muscat, I wanted to check out and return to UK, if I had the facilities of internet connection for flight search. Paid a wifi connection for the whole cruise, (48 euros) yet only used 30 minutes a day because it was not working properly, excuse was 'the satellite was not in good condition'. English breakfast tea, not available most of the days, had to beg waiters and given one bag at the time. Same goes to the decaffeinated coffee, you had to beg for getting a sachet. Public toilets closed most day at buffet time, when lunch session started. No facilities of hand washing, hence the contamination of dirty hand on board, not enough liquid jel for guest to use. A broken chair found in the casino and reported was never fixed for a least 4 days, very cleverly the chair was moved to another fruit machine. Lots of inconvenience for guest but very conveniently for the staff. Of course they are there to work but they are there to please and ensuring the guest needs are met. Worst of all, the service charge is a compulsary and very expensive item. £180.00 for the cruise each. The only saving grace was the entertainement team lead by Ariel, was very helpful, friendly, enthusiast, and above all very funny to all guest. Read Less
2 Helpful Votes
Sail Date: March 2019
Having read so many negative reviews, we were very sceptical & even contemplated cancelling before sailing. Thank goodness we didn't. We have been on 13 cruises with different companies and this cruise was by far the best. ... Read More
Having read so many negative reviews, we were very sceptical & even contemplated cancelling before sailing. Thank goodness we didn't. We have been on 13 cruises with different companies and this cruise was by far the best. Mediterranea was scrupulously clean, the service in main dining room (Jayson) , bars (Little John, Chai) very attentive and prompt (after 1st day, your preferred drink brought to you). Our cabin 8131 was kept clean & our request for ice automatically delivered each day. Food was excellent - good variety and top quality in both Buffet & main Dining room. Never once got cold food as some reviews said. The English International Hostess Eve McAlpine was very helpful & went the extra mile to assist were necessary. Embarcation in Abu Dhabi was efficient & we were even given refreshments during the wait. Baggage was delivered to our cabin promptly. Our drinks package was activated on embarcation. Yes, announcements are always in Italian, but always repeated in English, German & Spanish. Excursions were well organised. Disembarcation in Savona also very efficient. We will most defenitely sail again with Costa. Read Less
6 Helpful Votes
Sail Date: March 2019
My travel agent finally found an affordable trip to the UAE. It all went downhill from there. The dining options were minimalistic. There was only 1 option for dining other than the buffet. I was on a special low-sodium diet. The meals ... Read More
My travel agent finally found an affordable trip to the UAE. It all went downhill from there. The dining options were minimalistic. There was only 1 option for dining other than the buffet. I was on a special low-sodium diet. The meals were plain and EXTREMELY bland. I don't think the chef had ever heard of chicken stock, and definitely had no concept of herbs or spices. It was an Italian style ship that didn't have basil for pizza margaritas. The salad dressing on the buffet was so watered down you could drink it. Hunting for options on the buffet was an adventure to say the least. There was only one carving station and it was always out of whatever it was carving. If you wanted food after 9pm, you had to pay for it, burgers, fries and pizza. Even room service . All of the entertainment was in Italian, Spanish or from the eighties maybe. The club was for teens. Bingo and karaoke were only 1 night . This was my 10th cruise and worst cruise ever. The patrons and staff were overall RUDE. I went on a Italian/English tour, the spoke Italian for the first 30 minutes or more. Even after bringing it to his attention (Aziz) it didn't get better. I voiced this to passenger liaison Eve. She was told by the tour desk manager Christian, that because I was gifted the tickets the morning of the tour, my opinion didn't matter. The reason because I didn't purchase the tickets and register them with my name. I have never been so insulted before in my life. I spoke with several other North American guests and they felt the same. Royal Caribbean is my only cruise line after this CRAPPY CRAPPY Carnival Costa Cruise. If you were giving out free cruises that offered a mega-suite I wouldn't take it. Read Less
3 Helpful Votes
Sail Date: March 2019
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out ... Read More
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out as it had a strong stench. Beds hard as hell and unable to control the temperature in the room. There were no English channels on the television only AL-jerze new, no CSI, Barnaby Jones, Murder she wrote or Matlock. There were no activites for people who spoke English. I have never been in a room which did not have a clock, therefore I constantly had to call the front desk for the time or go to the hall by the steps, just so not to be late for my excursions. Speaking of the Excursions I selected easy tours but there was a lot more walking which did not allow me to take in the views. I take cruises to determine which places I liked the most and would revisit by land but I was not able to make a decision being on the Costa Mediterranean cruise. Announcements were all in Italian which made me make several calls to the operator, as I did not know if the message pertained to me as something I should know. Customer Service Personnel was outrageously, rude and rather disrespectful. Here are two examples: I was standing in line at the customer service desk waiting for help, the lady overlooked me and addressed a man behind me like I was not there, so yes, I spoke up and in Italian she asked the guy to wait. She never said sorry. Another, example again I went to customer service for so clarification about my bill, the young guy was not clear and very impatience, so I said to him I am not following what you’re saying as your explanation does not make sense. I said I didn’t feel like I was getting good customer service. He said he's giving excellent customer service and he don't understand. I said it is your job to ensure I understand he said oh well and went on to the next person. So, I waited for morning. Food: The food on the buffet was cold, under cooked, no flavoring or seasoning. The food in the Dining room was not much better. The waiters were very slow at serving dinner then wanted you to hurry up because you are now interfering with the next service. REALLY. You’re slow so I got to hurry. REALLY. Then there was no food available after 9 pm, this is the first cruise that food was not available during the evening and early morning hours unless it was purchased (hamburgers and pizza) which should have been available as part of the price of the cruise. I would understand aa separate price if it was a specialty restaurant but not for something that should be available. SO, since I’m diabetic I had to ensure I brought some snacks on board, so my when my sugars drop, I had something available to bring my sugars up (this is a real issue for people with Diabetes). Drink Package: my understanding was it unlimited bottle water, can soda and selected alcoholic beverage including mix drinks but the bar personnel said they could not give me a bottle of water but could pour the contents in a glass (therefore, I was getting 8 ounces instead of a whole bottle or 6 ounces instead of a can. So, I had to drink it then order another. I was told if I wanted a can or bottle, that I would have to pay for them. WHY? Read Less
1 Helpful Vote
Sail Date: February 2019
We were looking for a week of winter sun in February and chose Costa because of the itinerary, and location. We made our own travel arrangements and flew to Dubai on Emirates, and with a short transfer, we were at the port within an ... Read More
We were looking for a week of winter sun in February and chose Costa because of the itinerary, and location. We made our own travel arrangements and flew to Dubai on Emirates, and with a short transfer, we were at the port within an hour of landing. Embarkation was quick and efficient and our luggage was delivered to our cabin quickly. The ship was clean, all the crew we met were polite, and service was excellent. The other travellers were a diverse group from many different countries. Dining : We ate in the main dining room every night, the food was very good ( despite some criticisms I'd read before we travelled ) fresh pasta, wonderful mozzarella - made fresh on the ship - and well cooked and prepared meat dishes. Our server Emmanuel was polite and courteous. We had the Piu Gusto drinks package which included house wine with our meals and this was constantly topped up without us needing to ask, as was water. Entertainment : We did a morning back stage tour of the ship that was very interesting and well worth doing. The shows were of a high standard, and very enjoyable. There was music in every bar - and there were plenty of bars...and dancing, if thats your thing. Excursions : We didnt do any of the official tours so I cant comment, though we had no problem finding our own way round Muscat, and Abu Dhabi, visiting the Grand Mosque and the heritage village using local cabs. We also spent a day at a hotel pool in Abu Dhabi Saadiyat beach which ws good value and lovely. We would definitely travel with Costa again. Read Less
3 Helpful Votes
Sail Date: December 2018
The worst cruise line ever! Rude and unprofessional staff in every department.The self serve Restaurant was always packed and we often had to wait for a table and the counters were also so busy that we had to wait in long lines for the ... Read More
The worst cruise line ever! Rude and unprofessional staff in every department.The self serve Restaurant was always packed and we often had to wait for a table and the counters were also so busy that we had to wait in long lines for the most unappetising food I have ever had the misfortune to eat !! The desserts were the same every day, both at lunch and dinner. In the main restaurant it was awful service and disgusting food at breakfast. The hot plated breakfast looked over cooked or reheated and most of the staff were clueless when we asked for anything. No waiters or Maitre ‘d introduced themselves or explained the menu items at dinner time as was done on all other cruise lines I’ve been on. The cabin was a disgrace, it looked like a cheap motel room from 1980. The balcony was unusable as it smelled of paint and cigarette smoke. To sum up, if you’re looking for a decent cruise with good standards, pleasant staff, good food and a nice cabin, don’t even contemplate Costa. It was awful! Read Less
5 Helpful Votes
Sail Date: December 2018
chosen purely because of itinerary.Got off to a bad start when pick up bus at Nice Station didn't park where stated. First night on board,air conditioning noise in room was not put right until midnight.Next 2 days,no shower due to ... Read More
chosen purely because of itinerary.Got off to a bad start when pick up bus at Nice Station didn't park where stated. First night on board,air conditioning noise in room was not put right until midnight.Next 2 days,no shower due to thermostat non function producing only boiling hot water.Tried to fix but didn't work,no shower that evening.Next day,put new thermo,didn't work either and again no shower that evening. Was I offered other room,shower elsewhere etc Big NO is the answer despite my protestations.Got no response from reception,cabin management or English rep for Costa.Eventually fixed by reversing the taps.Offered bowl of fruit as compensation and bottle of Prosecco,NO Thanks.Long Queues at reception for two mornings resulting in most giving up due to lack of staff.No lack of staff on trips booking desk though???? One of the last stops we made was Al Fujairah.What a dump of a port,full of shipping for oil tankers,oil storage tanks etc.You really have no choice but to pay to get out and do anything.Must be visited due to cheap berthing costs we be my bet.Will be writing to Costa re compensation.( was offered 150 Euros by Casino,but only because of my extensive spend in the casino) Final port Dubai was docked at 8am,had no choice but to get off as first passenger as my flight home was at 11.55 am,because passport was taken by Dubai immigration with others and I was only able to disembark near to 9am with all my luggage to visit immigration which did not open till 9am then to locate my transit car to airport.All of this was pointed out previous day but no assistance given,nor any help when I was panicking to ensure I wouldn't miss my flights back home and connections.Reception desk on board was one of the most unreceptive both in assistance and in language that I have ever encountered. The buffet restaurant food was OK but like most,served on cold [plates which means when you find a place,your food is cold.Difficulty in getting a hot plate when asked.The coordination of programmes on board interfering with other programmes was hopeless as were the English announcements made over the tanhoy and during events on board where because of lack of the English language were incomprehensible.This company is not one I would recommend to anyone from UK.I had difficulties,yet I speak French fluently,enough German,Italian,Spanish etc to make myself understood.Pity they could not reciprocate.The best English speakers were the Russians and the Philipinos. I rest my case,never and which is why I tore up my 150 euro gift. Read Less
12 Helpful Votes
Sail Date: November 2018
My family had wanted to take a Mediterranean cruise for years, and after completing six domestic cruises in the U.S., we decided to finally take a giant leap over the pond for a European cruise. Simply put, when booking with Costa, shame ... Read More
My family had wanted to take a Mediterranean cruise for years, and after completing six domestic cruises in the U.S., we decided to finally take a giant leap over the pond for a European cruise. Simply put, when booking with Costa, shame on me for not doing research; I was unaware I was booking with the European version of Celebrity Cruises! Upon onboard it, our first impression was that the Costa Mediterranea ship was beautifully ornate and visually impressive. Making our way to our state room began the awful experience. As written in previous reviews, there’s an extra charge for everything. The deck hallways leading to staterooms smell like stale arm pit, the carpet look water damaged as though previously flooded, and you choose whether you want to see your service person in the morning or evening. There is no in between service should a need arise. The buffet has limited up offerings, and even more limited hours of availability. The food was terrible and low quality. The formal dining menu basically offers up the same foods rotated or moved to different portions of the menu. By day two, I had an extreme case of food poisoning. The infirmary was closed more than half the day, and then it was over €100 just to walk in the door. Passengers are on boarding and off boarding at every stop, so there is a constant passenger rotation and confusion. The staff do not warm up to you, are unfriendly, and not customer service minded, but who could blame them when they are constantly dealing new faces every day. We had the opportunity of befriending a member of the staff, I will not mention where they worked, who shared the very low morale and dissatisfaction of many employees. Most cannot wait for their contracts to end. Two of our three excursions were canceled, the paid wine tasting activity we signed up for was canceled, the Internet service is extremely poor, and while we were away physically off board on our one excursion all of our remaining megabytes had somehow been used up! It took elevating to management to get resolution. I could go on, but in the essence of time, please seriously consider other cruise options. Read Less
Costa Mediterranea Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 5.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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