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287 Costa Mediterranea Cruise Reviews

We had used Costa once and were not very pleased, the only reason we chose it again is because it was the only cruise that we found that would go to Norway on the dates we had available. The ports of call were spectacular, enjoyed the ... Read More
We had used Costa once and were not very pleased, the only reason we chose it again is because it was the only cruise that we found that would go to Norway on the dates we had available. The ports of call were spectacular, enjoyed the views, the fjords, nature, falls and train rides. It was a multicultural experience with people from a lot of nationalities. The food was average, being vegetarian, I had usually one option on the menu. On our last cruise with Costa, in South America, the pasta was superb, so I was looking forward to that, but was very disappointed. The menu was very weird. They need an italian chef to bring good pasta. Going to the buffet was a challenge for me because I had a walking disability and used a cane, and you had a station for fruit, another for salads, for deserts, for water, and for hot foods. So there was a lot of walking, and it was usually crowded and hard to find a place to sit. One day I felt like eating pizza and found out that they charge for pizza! and also for ice cream! (which was a free option when we cruised with Costa before) Being from USA we were not charged for water, but the rest of the passengers had to pay. Our server for dinner was I Nyoman Darsana from Indonesia. Great person, very polite and courteous. The programming was average. The best shows were the acrobatics and Mimes. The room cleanliness was average. The carpet was stained and needs to be cleaned (room 4181) The sheets and towels in general seemed old and grayish colored. Read Less
Sail Date July 2019
I do not normally write a review on cruises. I do always rely on my other half to do this. I have read so many bad and negative reviews about Costa which I was not very keen to sail with them this time. I have traveled a lol, done so ... Read More
I do not normally write a review on cruises. I do always rely on my other half to do this. I have read so many bad and negative reviews about Costa which I was not very keen to sail with them this time. I have traveled a lol, done so many cruises with Royal, Azamara, Cunard, Princess and so on. You just imagine how well they are by name. So I was quite worried to embark on Costa Mediterranea due to my experience with the best ones on the sea. I cannot praise to anyone to give a go, to try it at least once. It was amazing. We sailed this month and we went to the Norwegian Fjords. The ship was glizzy, beautiful though. It's like a Las Vegas Hotel if we want to compare to something. It's not new but no old at all. It has got that sparkle which it makes everything good to be on. We were for 10 days and we enjoyed everyday. We are definitely going back again. Also we have found out that Costa had a free shuttle from Amsterdam (from a station to the port, which no so many cruise liners do that.... On the other hand I just would like to pointing out few things.... We do feel citizens of the world, Costa is a multicultural environment and of course we do not expect everyone to speak with the same accent or this perfect English. Sometimes demand is it perhaps we do want this or that in our own way? Why cruiser just accept what it is without making huge fuss? The only problem is some the passenger itself which they do not know what it does mean respect. To be honest criticize and write a bad review to a cruise company is easy but sometimes we should ourselves understand why sometimes things don't go how we want. Perhaps we expect too much, we treat badly those people who are really working hard on board for us. Just be nice, try to see yourself on the other side and just think how you would like to be treated, perhaps your perception will change a bit. I can't personally knock anything down. It's us we should respect each other when traveling. That's my personal opinion. If you don't like it then you can go with Silversea, Seabourne, Oceania where you pay a high standard rate and you get what you really want. Sorry to be harsh but we just need to stop winging and criticise everything. Read Less
Sail Date June 2019
We wanted to go to Norwegian Fjords cruise for quite a long time so, when I saw this cruise on special promotion and checked its itinerary, we bought it the very same date. Itinerary is very important as many cruise ships just stop at ... Read More
We wanted to go to Norwegian Fjords cruise for quite a long time so, when I saw this cruise on special promotion and checked its itinerary, we bought it the very same date. Itinerary is very important as many cruise ships just stop at major cities where you should take local fjords tours, which are pricy as everything in Norway. This cruise had excellent itinerary, I could not wish to be better. First of all - it started in Amsterdam harbour, which is in about 40 min taxi from Airport. We took this opportunity to explore town of Harlem, with is absolutely beautiful and provides very different experience in compare to crowded touristic Amsterdam. Embarkation was fine except one of our suitcases was never delivered to the cabin and we picked it up by ourselves, staying lonely by the elevators :) First ship impression - WOW! we never saw such kitch before. Do not believe anyone, who wrote this ship design was impressed by Italian castles. It was rather impressed by Gipsy kings houses and made by people, who never saw anything produced in Italy :) Despite its design, ship is very well structured and its quite easy to get where you want different ways. On-board experience - Costa cruises do promotions on their cruises very often, so never buy their cruise full price. In return everything on board is PRICY. Drinks are expensive, photos - very expensive, paying restaurants - expensive and price for SPA is over expensive. As result service staff is busy whole day, trying to catch customers for their services. Looks like Stambul market a bit and annoying as well. On the other side, you can always say no, which let you control your expenses. Only thing you can not avoid is ironing, which is expensive as well, and they do not let you to iron things by yourself :) Its strongly recommended to buy wine and water package as soon as you are on board or in advance. Internet - Costa has great option for unlimited Facebook, Instagram and messengers for only 5 Euro per day. Dining - though buffet on the upper floor was mostly disappointing as mentioned in many reviews, menu breakfast and evening dining at the main restaurant was superb! Dishes were on top restaurant quality and we really put on weight during the cruise as could not miss any course, some times asking for the same dish twice for the evening! 5 stars to the chef! Our evening waiter really provided us top service possible. Same time room service was good at the beginning, but starting from the middle of the trip made it worse and stop doing anything, even cleaning at all for last two days. Probably he expected to get a tip after two days? Needless to say he did not get anything. For excursions we used local company called Norwegian Excursions which I'm glad to recommend. Unfortunately we decided to use Costa Excursions for Stavanger and Bremen and it was complete disaster. First of all you can not neither complain nor get any refund. Excursion desk is always full with unsatisfied customers, but its written in their terms - no refund in any case, except full cancelation of the excursion by local provider! Costa acts as local provider agent and in case you are not satisfied with your experience, Costa may provide you with local provider details and you may send your complains directly to them. Costa sold us Fjord trip in Stavanger, stating its going to be small boat cruise, you'll go behind the waterfall with this boat, while sipping Prosecco with nice music, observing fjord though its glass roof. In fact local provider gave us a transport ferry, which is not even close to the promised small boat and not suitable for any excursions at all. Needless to say, Costa did not provided any refund. Excursion in Bremen lasted only 2 hours, despite this day stop in harbour is over 6 hours - I think they just save on buses. Best solution was just to go to harbour shopping center with local bus. Fellow passengers complained on other excursions as well.. Some did not book any excursions at all, always choosing the ones in local ports - good idea! Ship has very good disco room, which starts to work as disco at midnight acting as teen zone before this time. Entertainment was mostly different dancing performances which is not in our style, though Roberto Sinagoga signing performance was really impressive. Animators team was great and do perfect job! Summary: If you buy your cruise with discount, avoid Costa Spa and excursions, there is good possibility to enjoy Costa cruise even with few cocktails every day. Tipping your cabin attendant at the beginning might be a good idea. Quickly on ports - Bergen - nothing to do except little old district and tourist fish market, If weather permits, take funicular uphill (buy tickets through internet to avoid cue) and hike up there - they have beautiful nature trails there. Stavanger - considered to be most beautiful city in Norway. Probably it is. We downloaded map of Stavanger graffiti festival and did our own city quest searching for different graffities - it was amazing! Alesund - Troll wall is not quite interesting, and troll road is a must! nothing to do in town itself, though we do good shopping of local tourist equipment in local outdoor outlet. Geiranger - Just took standard excursion, which should including mount Danisba (or something like that) and 7 sisters view point. Avoid hope on bus - it won't take you there. Olden - Piece of glacier you see is quite small though road to it is fun despite crowded. You can get there with Norway Excursions as well as take excursion in the harbour. Read Less
Sail Date June 2019
We picked this 9 night Norway Cruise for it's ports, not for the ship, as part of a celebration for our son's high school graduation. We splurged on a panorama suite for a little more room and services since there were 4 of us, ... Read More
We picked this 9 night Norway Cruise for it's ports, not for the ship, as part of a celebration for our son's high school graduation. We splurged on a panorama suite for a little more room and services since there were 4 of us, my husband, 18 yr old, 1 yr old and myself. We reviewed all Costa's shore excursions prior to sailing and through research determined we could do most of their excursions on our own or through another company for half the cost. We booked 0 excursions through Costa and did all sight seeing and excursions on our own. Ports: BERGEN: We easily walked from port to town while walking by colorful houses to Floyen Mountain funicular (lift/gondola). Once on top, beautiful views await with easy walking trails, friendly goats and playgrounds galore (don't miss the wooden one in the trees to the left when you get up there. There's a little zipline that's part of the playground too). Definitely a spot for all age groups. Go there early as the lines get long for the funicular. Cost was reasonable, about $20 round trip. You can also hike up and down at no cost, but it's not for everyone and I would rate it difficult because of the incline and length to get up there. HELLESYIT: we didn't dock. Stopped for an hour for the views. You could only get off IF you booked an excursion that took you to the next town, Geiranger. At the high cost, It didn't sound worth it. GEIRANGERFJORD: coming into this Fjord is the excursions. Save your money and wake up early (by 6am) and watch the majestic waterfalls and ridges roll by as they narrow while approaching Geiranger. At port, we checked out a few port shops along the water, walked around towards town (about 5 minutes) and walked backed. It looked like you could rent a boat there for a few hours. That would have been fun. It ended up being a very overcast day. We ended up back on the boat somewhat early for a nap. ANDALSNES: My favorite! I originally wanted to take the train excursions Costa had on the Rauma Railway but at almost $200 a person, I thought not. I found the train actually had a website of it's own, but the tickets were sold out for that date and time (Costa's excursions bought them out no doubt). So we rented a nice car for $60 and went to all the same places on the excursions, literally following the train as it paralleled the road we drove (a huge cost saving and so much better than fighting for space with all the other tourists). MUST SEE Trollstigen (winding, steep road with waterfalls to a beautiful mountain top park with easy trails to overlook). Come back towards town and drive up the other side along the Rauma River to Romsdalen. On your way take a side road off the beaten path for a few minutes. We saw moose and an incredible unattended roaring waterfalls. OLDEN: we took the local bus (turned school bus after 3pm) for a few NOK (maybe $10 per person round trip) to Briksdale Glacier. You must do this early to allow for time to get there and for walking the park and return before the buses stop running. There was no cost to get into the park, just for the shuttle cart (big golf cart) to bring you towards the top of the park to avoid some uphill hiking. We loved the 1 hour walk up and the challenge. Bring a raincoat or sweater, it does get cold (you're walking to a glacier). STAVANGER: We really wanted to do the Pulpit Rock excursions with Costa, but again $200 a person was ridiculous. You can do it on your own for around $40, if you're in port a full day. You just need to get up early and be off the ship to catch the 1 hour fairy over to Tau and bus to Preikestolen Mountain. Once there, you'll need to leave at least 4 hours for the hike (add more for decreased fitness level) and plan what fairy you need to be on to return to the boat in time. We missed this opportunity because we stalled getting off the ship. Instead I watched jelly fish swim along the boat docks as we walked into town with LOTS of SHOPPING. We eventually decided to WALK to the swords. I definitely recommend NOT doing this. It was easily a 4 mile/6 kilometer, 2 hour walk through the neighborhood, a park and along a highway, with nothing special to see, only to get there half starving, take a few pictures, with just enough time to figure out how to get a taxi in the middle of a very residential area back to the ship. DON'T DO THIS! Wake up early and get to Pulpit Rock. BREMERHAVEN: port is far away (20+ minute drive) to the city. We stayed on the ship. Language: They announce in 5 languages. It doesn't seem annoying as they do it quickly and efficiently. The cruise director will announce in the 5 languages as well. The crew generally understands english. The majority of the passengers I interacted with spoke only Italian or another language besides English. The boat: decor. Lots of colors, but very clean and tasteful. Hardly felt us mice through the Norwegian waters. Bars/lounges: didn't usually have to wait long when ordering directly at the bar. Sometimes lounge seat service took a bit. Bar staff was accommodating and willing to try to make what you wanted off the menu. Mark at the lounge was good at understanding drinks off the menu. Dont expect a typical Cadillac margarita as they don't squeeze the lime/lemon fresh, they use a mix which they say is lemon juice with sugar added. The best Margarita I had was with their fresh squeezed orange juice. They put the best duo singing band (2 guys) that play mostly American songs in the worst lounge. It's not a bad lounge it's actually really comfortable, but the walk way to the MDR and elevators separates the stage/bar from the seating so everyone is always walking through. Any of the ships other lounges would have been better for this. Theater: very nice 3 story theater. Lower level walk in on the first floor and multilevel (with stairs) highback chair seating on the others. All offered pretty good views of the stage with some piller obstructions throughout. The first two rows are reserved for suite guest, with no specific seats being assigned relating to your cabin. They can be taken 5 minutes before showtime by anyone. Staff does not monitor the reserved seating. The show's are about 90 % Italian related and they sing about the same in Italian. Tips: download the Costa app on your phones prior to the cruise. For some reason Norway would not let us download the app ( it was unavailable in your area). Butler Service: We did not receive an orientation from our butler (Julio). He never told us what services we could use him for, I believe in part due to the language barrier. We struggled a bit when we'd try to order drinks from him, but he always tried really hard to understand. We call an extension on our phone and they either take our request or more commonly, send the butler to find out what we'd like. One morning I ordered two hot chocolates with the person at the extention. The next day I ordered it at the extension and she said it was not included, even after telling her it was yesterday. She sounded irritated and said "mama is there anything else?". I said, I guess just orange juice. It was definitely included as we had their best drink package and butler service. Three days before cruise end, we were given a second butler that explained the services included. Club Restaurant: Medusa was the highlight of the service we received. Kind staff when dining with a 1 year old made all the difference. Kevin, Julie, Neal... made sure we got good service and were always chatting with the baby when he got fussy, many times avoiding having to leave as the baby responded happily to them. The food was usually good. I asked the servers what things looked better on the menu as it was hard to tell by the name what would be good. One night they had lobster bisque, it was anything but. More like cream fish broth gravy. I know they have limited ingredients to make a variety of things, but sometimes the food names on the menu are not exactly what we know that item to be. So just ask a lot of questions prior to ordering at the restaurant to avoid disappointment and food waste. Most servers are happy to explain if they can understand your questions. Restaurants/buffets: this cruise had very selective hours for their buffet. It seemed they were only open 2 hours for dinner and not until 6pm, if you were hungry between 3 and 6, room service was generally the only option. I'm used to having food available 24/7. Everytime I went to the buffet, I had to wait in line about 5 mintues before I could get any food. I also struggled every time to find a table. Pizza from the buffet area cost extra. They act like it's a specialty restaurant. Spa: the spa was complementary for suite guests. We were under the impression that we'd each just get one day at the spa, but was informed that we could go everyday by Christine (english speaking guest relations). The have a co-ed jacuzzi, just like the ones on deck. Each male and female side have their own turkish spa (steam room) and a sauna. They also have nice showers that have multiple side shower heads. Cabin Suite 6158 (Panoramic Suite): We comfortably fit 4 of us. Our 18 year old on the couch bed, our 1 year old in the provided crib and my husband and I in the big bed, which was easily a queen, if not bigger. The beds were more on the firm side, with a bit of pillow top mattress that was very comfortable. *Room disappointments We booked this based on Costa's websites layout of the room. It showed there was two lounge chairs on the balcony AND a table with 4 chairs. There was no table. So we were not able to comfortably have meals on our deck as we had liked (especially with the baby). It also stated a jetted tub was in the bathroom which is a another BIG reason we booked this room. For me to relax and to be able to easily bathe the baby. When brought to their attention the women at the service desk offered to give us a free phone call to pr travel agent. It wasn't our agents fault, we used Costa's website to decide on the room based on features THEY LISTED. Finally a supervisor called us and apologized saying they did remodeling and it looks like the website was not updated to reflect that. There was no offer to move us to a room that had those things or to credit us a bit for the inaccuracies. They did not make it right and I felt like we were bait and switched on the room. Especially having paid more for this suite to include those things. Intedore Drink Package: included all drinks $9 or under. Kids Activities/squawk club: I only know of secondary room for 3 and under. They have a nice clean space for babies to crawl around and play with electronic toys, legos, trains and foam alphabet. This room has a bathroom for changing and toilet. They had a variety of the same two electronic toys, however only one out of 7 worked. When I asked staff, they said they don't have a screw driver. I called our butler, he said the cabin steward might have one. An attendant for the squawk club came by and said the batteries die in a day. I said "wow, in 1 day?". He said "well in a few days". I explained they haven't been working since we got on board, that if they have toys they can and should work and all but 1 is working. He said he understood and would fix them. This is the only area my baby has to crawl freely. They stayed dead the entire cruise. Favorites: fresh squeezed orange juice, sligjtly larger rooms in comparison to other ships I've been on. Room steward (Noel) had great attention to detail, keeping the room fresh and clean. Club Restaurant staff were great. Read Less
Sail Date June 2019
From the beginning of the embarkation to the end I would have to say that we were sorry that we chose Costa. No communication had been given to us for getting to the ship from the airport. The phone number we were given was not in service. ... Read More
From the beginning of the embarkation to the end I would have to say that we were sorry that we chose Costa. No communication had been given to us for getting to the ship from the airport. The phone number we were given was not in service. We worked it out with a taxi at the beginning and end of the cruise at the cost of €100 each way. The itinerary was what we wanted and the tours were well done but for the language barrier. English was at the bottom of their priority list and messages were read after at least 4 other languages first. No one spoke English with less than a severe accent and making it difficulties follow. The crew was sour and rarely smiled. Our safety drill was a series of lining us up at the muster station. Pushed into rows of three, shoulder to shoulder I resented being touched by these serious crew members. Don’t touch me! Tell me. Oh yes, you can’t speak English. The food was mediocre at best. I’ve never lost weight on a cruise before. Communication and manners were lacking almost always. There were no substitutions in the dining room and vegetables were lacking. Any other cruise we’ve been on offer alternatives every day. The buffet was also lacking taste, variety, and tender meat choices. The same menus were offered every day. We could not have butter unless we asked for it and waited for someone to get it from the kitchen. Coffee was offered with breakfast and after that we had to pay for it at the bar. They actually have a drink pkg for coffee juice and water. Most of all, the waiters pushing past you with trays or reaching across you to serve or remove dishes was so rude. Whether you had to step aside for them as they rushed by or get shoved out of line as they filled the clean cup tray, the waiters were rude. Even in the dining room our orders were mixed up and waiters could not seem to serve plates in a mannerly way. They still reached across our faces to serve others. The entertainment was mediocre at best except for one singer and 3 acrobats. The dancers were not nearly what we have seen on any other cruise. Their poor synchronization accompanied poor routines. I guess what frustrated us most was the inattention to the English speaking guests with brief announcements which we did not understand. As well, the tour guides who could speak good English were few with a lack of ability to converse with us. Speaking of inattentive behaviour on the part of the crew, we were mainly ignored with little or no eye contact. The sour looks on most of the employees’ faces indicated a poor work climate perhaps and poor morale amongst staff. Wait staff never helped in any way but to clear dishes at the buffet. No smiles, no good morning, no ability to understand what you might be asking for, such as “Do you have hot cereal this morning, porridge, oatmeal, cream of wheat?” Our room steward was sweet and did his best with a stale-smelling stateroom. The pillows seemed to need washing and the carpets required a good shampoo. (So did our soap dispenser in the bathroom) Another warning is that the added 15% per day is a required fee. They do not regard it as a tip. In fact, they told us that we were free to tip individuals but we could not withhold any of the 15% per day charge for our severely poor service in the dining room. Speaking of money I’d like to say how angry I was at not being able to get an accounting of my charges. I had to have my husband with me because all room charges were put on his account only (even though we signed equal status for charges.) I was the one who booked the cruise, arranged for the tours, paid for our two watches that we bought, all on my Visa not my husband’s. When I asked them to change the accounting they told me that it could not be changed because of the system. All charges and payments would be under the man’s name in a cabin. Really, is this 1950? All said, our itinerary was ideal and the tours worth the money even without good tour guides. There was a lot of written information on each port to follow along. Within the opulence of this ship a number of disappointments seized us and threatened our joy of going to see the land of my heritage. But Norway out-performed this costa ship with its grandeur and awe inspiring beauty. Read Less
Sail Date June 2019
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice ... Read More
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice and quiet and the crew were very nice. Also, embarkation and debarkation were relatively quick. The cons are too numerous to list but they include an aggressive attempt to upsell everything, a 6 a.m. beer delivered to our cabin (and a couple of others), and the food in general. Costa has very little for vegetarians other than pity and disdain. I asked for the vegetarian menu and was promised one for the next evening. The next evening the waiter, a good man, gave me the vegetarian menu before being called away. When he returned, he took the menu away and told me it was only for people with allergies. It may have been a language problem, but I was not allowed to see the vegetarian menu again. One evening there was literally only one dish that was marked vegetarian and it was not a main, but a side of sauteed mushrooms. The buffet was not better, as the food was always lukewarm, including the salad bar. Our cabin, though the decor was dated, was comfortable and roomy, with plenty of storage including space for the suitcase under the bed. We had booked a balcony guarantee and received a premium cabin, 5192. We usually use a nightlight in the cabin, but the helpful gap between the door and the floor kept the room comfortably lit throughout the night. Fortunately, the head of the bed was not in a direct line with the door, so we were able to sleep. The incident with the beer came back to haunt us, as we noticed a spurious charge on our final bill marked “mini-bar”. We never, ever use the mini-bar, so we challenged this right away. At first we were told that a beer had been taken from the mini-bar, which we said was ridiculous since we had a drinks package and could get all the beer they would serve us. Then, after a 20-minute wait, we were told we had ordered a beer from room service. We mentioned the mystery beer delivery at 6 a.m. and after another 10 minute discussion, we were finally told it would be removed from our final bill. I asked for a copy of the new final bill but was told that it could not be done because Corporate had to approve it. We’ll see when the credit card bill arrives. The ship shows signs of age, and every trip to the public restrooms resulted in at least one unpleasant confrontation with a clearly non-functioning toilet. Which points out the greatest problem with this ship in my opinion, and that is the fact that 853 crew is not enough to create a comfortable and pleasant cruise experience for 2600+ passengers. We were happy we didn’t pay full price for this cruise, with our costs coming to just about 100 a day per person, but we felt really sorry for a couple we met who had paid 200+ a day per person. Read Less
Sail Date May 2019
We choose this cruise for its itinerary and a very competiive price. We have 21 cruises behind us and this was our third with Costa so we knew what could be expected and not. Embarkation in Dubai after 6 pm was very swift, no doubt helped ... Read More
We choose this cruise for its itinerary and a very competiive price. We have 21 cruises behind us and this was our third with Costa so we knew what could be expected and not. Embarkation in Dubai after 6 pm was very swift, no doubt helped by the fact that many passengers had already boarded the day before in Abu Dhabi. The ship may be a bit old but is kept tidy and is in a good condition. Our cabin ,a Balcony Premium, on the fith deck was perhaps a bit on the small side but quite okay and always kept tidy by our Philippino steward. .Announcements onboard are made in several languages and english is always one of them. In addition hostesses for english speaking passengers as well as german, french and spanish passengers were availble daily for those who needed assistance. We dined in the main restaurant on the upper deck, very noisy indeed. Slow service the first couple of nights but the service improved a bit during the cruise. Since our last Cruise with Costa in 2016 it they appear to have made cuts and waiter and assistant waiter are no more instead a single "food and beverage server". In our case he had three tables with18 guests. That our fellow passengers prefered 5 course dinners made the dinners rather lenghty. We had breakfast and lunch in the main restaurant most days and were fairly satisfied with both food and service. We tried the buffet restaurant at times it was less crowded. Food acceptable but nothing more. Entertainment in the main theater at best average, For those who like dancing a Costa cruise must be the right place with a lot of dancing opportunities in different lounges and on deck ,often at the same time Through Costa we took part in shore exursions in Muscat a sightseeing, in Salalah a visit to a beach resort, In Aqaba a visit to Petra, in Eilat a visit to a beach resort and finally in Katakolon a visit to Olympia. Pleased with all excursions and by and large pleased with our cruise although many things could for sure have been better.. Disembarkment in Savona was fast and we were off the ship in no time at all. A buss transfer purchased onboard took us to Nice for a couple off nights before returning back home. . . Read Less
Sail Date March 2019
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say ... Read More
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say the least!!! Never again will look or put a foot on a Costa vessel regardless on what they offer. A catalogue of mistakes, rudeness, could not care and bother attitude from all, especially from management, supervisors and officers as a whole. Informations as from the so called Head Offce never reached the vessel, comunication failure all round. Billing instructions even worst. Costa liner has become a 'bums on seat' category styled business, they attitude has totally gone astray and into deep waters. No customer skill or customer care in force. All what they want is: come on board, pay the bills and get out!!!!! Arrived in Dubai with BA flight at 08.00, presumably you could check in at 13.00, never advertise differently, the earliest they allowed you to, was 16.30, without a drink, snack or whatsoever. Had a special need individual with us, requested a wheelchair for at least 4 times, never arrived untill 17.20. By this time we were already stressed up. Taken luggages at 11.00am, yet never arrived in the cabins untill 20.45, just before dinner time. We were planning to visit Dubai, we hand up going nowhere expect on board. Lost the visit of Dubai sights!! Next day went to one of the bar for informations on non-alcoholic cocktails, prices and choices, was manned very rudly by an individual in the most abrat way. Complained to Head barman (Umberto) and had no confidence in him simply he was not responding enthusiastically and responsive to guest need. Blant as a tree trunk. Ordered via Costa website, water packages (3), never materialised even dough I had receipt from Costa on my mobile emails. Had to argue my way around. Restaurant food was very mediocre on majority of nights, very small or miniscule portions, mostly was cold or just about warm. Felt sorry for our waiter, because he was getting the hard times from the company failures. Gluten free diet was the worst ever experienced in 11 cruise taken in the past with other companies. Bread roll was like a chewing gum, soups were very watery, offered fish finger as main course, offered mini burgers or pizzas as glutel free mains. These dishes I dont even offer them to my granchildren which are 4 years and a 6 years old!! When decided to by a water package, reception decide to cancel it making my stressful time even harder. Every night in the main bar had discussion and disagreements with catering staff in respect to the totals showing on receipt, and being told the computer has made mistakes. How many naive guest have not checked and lost their drinks? Buffet food was always cold even dough they had proper utensils and not used fully! in numerous occasions had to ask chefs to change the food on offer and ensuring food was hot when it need to be hot!! A Russian originated receptionist and a night Italian male extremely rude in occasions. By the time we arrived in Muscat, I wanted to check out and return to UK, if I had the facilities of internet connection for flight search. Paid a wifi connection for the whole cruise, (48 euros) yet only used 30 minutes a day because it was not working properly, excuse was 'the satellite was not in good condition'. English breakfast tea, not available most of the days, had to beg waiters and given one bag at the time. Same goes to the decaffeinated coffee, you had to beg for getting a sachet. Public toilets closed most day at buffet time, when lunch session started. No facilities of hand washing, hence the contamination of dirty hand on board, not enough liquid jel for guest to use. A broken chair found in the casino and reported was never fixed for a least 4 days, very cleverly the chair was moved to another fruit machine. Lots of inconvenience for guest but very conveniently for the staff. Of course they are there to work but they are there to please and ensuring the guest needs are met. Worst of all, the service charge is a compulsary and very expensive item. £180.00 for the cruise each. The only saving grace was the entertainement team lead by Ariel, was very helpful, friendly, enthusiast, and above all very funny to all guest. Read Less
Sail Date March 2019
Having read so many negative reviews, we were very sceptical & even contemplated cancelling before sailing. Thank goodness we didn't. We have been on 13 cruises with different companies and this cruise was by far the best. ... Read More
Having read so many negative reviews, we were very sceptical & even contemplated cancelling before sailing. Thank goodness we didn't. We have been on 13 cruises with different companies and this cruise was by far the best. Mediterranea was scrupulously clean, the service in main dining room (Jayson) , bars (Little John, Chai) very attentive and prompt (after 1st day, your preferred drink brought to you). Our cabin 8131 was kept clean & our request for ice automatically delivered each day. Food was excellent - good variety and top quality in both Buffet & main Dining room. Never once got cold food as some reviews said. The English International Hostess Eve McAlpine was very helpful & went the extra mile to assist were necessary. Embarcation in Abu Dhabi was efficient & we were even given refreshments during the wait. Baggage was delivered to our cabin promptly. Our drinks package was activated on embarcation. Yes, announcements are always in Italian, but always repeated in English, German & Spanish. Excursions were well organised. Disembarcation in Savona also very efficient. We will most defenitely sail again with Costa. Read Less
Sail Date March 2019
My travel agent finally found an affordable trip to the UAE. It all went downhill from there. The dining options were minimalistic. There was only 1 option for dining other than the buffet. I was on a special low-sodium diet. The meals ... Read More
My travel agent finally found an affordable trip to the UAE. It all went downhill from there. The dining options were minimalistic. There was only 1 option for dining other than the buffet. I was on a special low-sodium diet. The meals were plain and EXTREMELY bland. I don't think the chef had ever heard of chicken stock, and definitely had no concept of herbs or spices. It was an Italian style ship that didn't have basil for pizza margaritas. The salad dressing on the buffet was so watered down you could drink it. Hunting for options on the buffet was an adventure to say the least. There was only one carving station and it was always out of whatever it was carving. If you wanted food after 9pm, you had to pay for it, burgers, fries and pizza. Even room service . All of the entertainment was in Italian, Spanish or from the eighties maybe. The club was for teens. Bingo and karaoke were only 1 night . This was my 10th cruise and worst cruise ever. The patrons and staff were overall RUDE. I went on a Italian/English tour, the spoke Italian for the first 30 minutes or more. Even after bringing it to his attention (Aziz) it didn't get better. I voiced this to passenger liaison Eve. She was told by the tour desk manager Christian, that because I was gifted the tickets the morning of the tour, my opinion didn't matter. The reason because I didn't purchase the tickets and register them with my name. I have never been so insulted before in my life. I spoke with several other North American guests and they felt the same. Royal Caribbean is my only cruise line after this CRAPPY CRAPPY Carnival Costa Cruise. If you were giving out free cruises that offered a mega-suite I wouldn't take it. Read Less
Sail Date March 2019
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out ... Read More
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out as it had a strong stench. Beds hard as hell and unable to control the temperature in the room. There were no English channels on the television only AL-jerze new, no CSI, Barnaby Jones, Murder she wrote or Matlock. There were no activites for people who spoke English. I have never been in a room which did not have a clock, therefore I constantly had to call the front desk for the time or go to the hall by the steps, just so not to be late for my excursions. Speaking of the Excursions I selected easy tours but there was a lot more walking which did not allow me to take in the views. I take cruises to determine which places I liked the most and would revisit by land but I was not able to make a decision being on the Costa Mediterranean cruise. Announcements were all in Italian which made me make several calls to the operator, as I did not know if the message pertained to me as something I should know. Customer Service Personnel was outrageously, rude and rather disrespectful. Here are two examples: I was standing in line at the customer service desk waiting for help, the lady overlooked me and addressed a man behind me like I was not there, so yes, I spoke up and in Italian she asked the guy to wait. She never said sorry. Another, example again I went to customer service for so clarification about my bill, the young guy was not clear and very impatience, so I said to him I am not following what you’re saying as your explanation does not make sense. I said I didn’t feel like I was getting good customer service. He said he's giving excellent customer service and he don't understand. I said it is your job to ensure I understand he said oh well and went on to the next person. So, I waited for morning. Food: The food on the buffet was cold, under cooked, no flavoring or seasoning. The food in the Dining room was not much better. The waiters were very slow at serving dinner then wanted you to hurry up because you are now interfering with the next service. REALLY. You’re slow so I got to hurry. REALLY. Then there was no food available after 9 pm, this is the first cruise that food was not available during the evening and early morning hours unless it was purchased (hamburgers and pizza) which should have been available as part of the price of the cruise. I would understand aa separate price if it was a specialty restaurant but not for something that should be available. SO, since I’m diabetic I had to ensure I brought some snacks on board, so my when my sugars drop, I had something available to bring my sugars up (this is a real issue for people with Diabetes). Drink Package: my understanding was it unlimited bottle water, can soda and selected alcoholic beverage including mix drinks but the bar personnel said they could not give me a bottle of water but could pour the contents in a glass (therefore, I was getting 8 ounces instead of a whole bottle or 6 ounces instead of a can. So, I had to drink it then order another. I was told if I wanted a can or bottle, that I would have to pay for them. WHY? Read Less
Sail Date March 2019
We were looking for a week of winter sun in February and chose Costa because of the itinerary, and location. We made our own travel arrangements and flew to Dubai on Emirates, and with a short transfer, we were at the port within an ... Read More
We were looking for a week of winter sun in February and chose Costa because of the itinerary, and location. We made our own travel arrangements and flew to Dubai on Emirates, and with a short transfer, we were at the port within an hour of landing. Embarkation was quick and efficient and our luggage was delivered to our cabin quickly. The ship was clean, all the crew we met were polite, and service was excellent. The other travellers were a diverse group from many different countries. Dining : We ate in the main dining room every night, the food was very good ( despite some criticisms I'd read before we travelled ) fresh pasta, wonderful mozzarella - made fresh on the ship - and well cooked and prepared meat dishes. Our server Emmanuel was polite and courteous. We had the Piu Gusto drinks package which included house wine with our meals and this was constantly topped up without us needing to ask, as was water. Entertainment : We did a morning back stage tour of the ship that was very interesting and well worth doing. The shows were of a high standard, and very enjoyable. There was music in every bar - and there were plenty of bars...and dancing, if thats your thing. Excursions : We didnt do any of the official tours so I cant comment, though we had no problem finding our own way round Muscat, and Abu Dhabi, visiting the Grand Mosque and the heritage village using local cabs. We also spent a day at a hotel pool in Abu Dhabi Saadiyat beach which ws good value and lovely. We would definitely travel with Costa again. Read Less
Sail Date February 2019
The worst cruise line ever! Rude and unprofessional staff in every department.The self serve Restaurant was always packed and we often had to wait for a table and the counters were also so busy that we had to wait in long lines for the ... Read More
The worst cruise line ever! Rude and unprofessional staff in every department.The self serve Restaurant was always packed and we often had to wait for a table and the counters were also so busy that we had to wait in long lines for the most unappetising food I have ever had the misfortune to eat !! The desserts were the same every day, both at lunch and dinner. In the main restaurant it was awful service and disgusting food at breakfast. The hot plated breakfast looked over cooked or reheated and most of the staff were clueless when we asked for anything. No waiters or Maitre ‘d introduced themselves or explained the menu items at dinner time as was done on all other cruise lines I’ve been on. The cabin was a disgrace, it looked like a cheap motel room from 1980. The balcony was unusable as it smelled of paint and cigarette smoke. To sum up, if you’re looking for a decent cruise with good standards, pleasant staff, good food and a nice cabin, don’t even contemplate Costa. It was awful! Read Less
Sail Date December 2018
DO NOT BOOK any cruise with Costa! I have never experienced a company before that care so little for their customers. I should have known that it was going to be bad. Before we even set sail they were impossible to contact. They do not ... Read More
DO NOT BOOK any cruise with Costa! I have never experienced a company before that care so little for their customers. I should have known that it was going to be bad. Before we even set sail they were impossible to contact. They do not answer the phone or reply to any emails. All I wanted was some information, apparently even that is too much for them! They ship's decor is ugly and old. Do not expect anything special. Cabins are even worse. Ours was again old and ugly and not maintained properly. Mold in the shower and in the light fittings that were falling down. Scratches and chipping all over the units and fittings.What looked like a blood stain was on the out door mat, which was next to the bed. Couldn't open cupboard under the TV without hitting it, the design is terrible. The balcony was totally pointless. The view was totally obstructed by the life boat, if this was the case then why weren't we informed of this whilst booking. I would have paid the extra money. The balcony is also in terrible condition. I understand a boat's exterior must be repainted to maintain it but the paintwork was the worst I have ever seen. Paint splashes everywhere. It was just disgusting to look at. Oh and the disgusting passengers smoking on their balconies ruined it too, what a waste of money. Don't expect to ever see your steward, never saw him once on the whole holiday. Dinning is horrific!!! The worst food you could imagine! Expect a lower standard that school dinners with 'chefs' that have no idea what is going on. I was served pink chicken and not one single person in that whole restaurant cared. Even with me telling them that they could have killed someone who didn't see it i.e. the older or children. Absolutely disgusting, the reply I got was 'I'll get you a new one'. Do you really think I want a new one when you can't even acknowledge that this a problem? The rest of the buffet food I can't even describe. Just awful. They serve things like chicken curry and don't label it that it contains bones! What an awful surprise and again just as well I am of an age to cope with it! I dread to think what could happen with children. For the last 3 nights of the cruise I ate potatoes and cabbage for my dinner every night. Costa seem to want to spend as little as they possibly can on food, you won't find any fruit that is ripe or even has a taste. The queues in the buffet are spectacular, especially at lunch time! Expect to wait up to 20 mins to get the burgers and chips. Oh and the most shocking thing I thought for an Italian cruise ship, you won't get pizza or ice cream unless you pay a lot of extra money! Also expect the other passengers to behave like complete pigs, 90 of them are absolutely disgusting because staff let them do what they like. Like I said no one cares. You can go and sit with you shoes on and put your feet all over the tables. What an appetising site. Don't expect to get a seat in the buffet dining ever! Also don't expect staff to help you find a seat. They will shrug their shoulders and walk away from you. I think the experience in the proper dining room is even worse. Expect to get shoved on a table with total strangers. Thanks Costa for again ruining my holiday with this! I don't know these people!!! I don't want to sit with them and make small talk!! The waiters will not explain the menu to you, you will have to decipher it yourself and try and get some sense out of them! Now for the best thing! All of the food on this menu comes from frozen! Nothing on it is fresh! And the staff on board will rave about this restaurant, it's amazing! NO IT'S NOT! It is terrible! The weirdest food you have ever seen cooked extremely poorly! A poached egg is a pumpkin cream, and that was the best thing on the menu. It's a nightmare. And there is no tea or coffee after your meal, and no will come and tell you that. We sat at our table for 30 minutes and no waiter even came to ask us what we were waiting for. It is even worse at breakfast, they literally have no idea what is going on. My Mum sat for 30 mins waiting for them to actually bring her what she ordered while the wrong thing just sitting in front of her. 4 times I asked for a table for 4 and was given a table for 8! Stop putting strangers on a table it is disgusting when you don't want that! When you order a coke the staff do not inform you that it is Pepsi not coke. I don't drink Pepsi so I am not paying for that! Also if you order something like lemonade or Fanta then they will bring you a diet version without telling you, again I don't want to poison my body with sweeteners but they don't care! So... in case you haven't guessed, my biggest issue with Costa is their staff. Staff do not say hello or speak to passengers as they walk round the ship. They purposely avoid you, it's disgusting. Lower level employees I actually feel a bit sorry for as they are just not trained. The people that work in the restaurants and bars have no clue. The bar staff kept walking past us not taking our order even though we were literally the only people there. There is never any cutlery available at the buffet and if you ask someone to refill it they will huff at you. Oh I am sorry I am asking you to do your job. The restaurant staff will pointblank refuse to meet your needs and any Costa staff eating in the restaurant will barge in front of you and I saw a woman shoved out of the way whilst getting cutlery. God help you if you have some sort of food allergy! I think Costa will try and kill you. I saw a young boy try to find out if there was mushrooms in a pasta and the staff couldn't answer him. Staff all stand and smoke openly of the lower deck. It is absolutely disgusting! People in chefs whites standing smoking in front of passengers, I dread to think of the kitchen hygiene if they think this is acceptable. Don't try and get any information about practicing your muster station, no one knew and we spent 2 hours waiting in our cabin. The next day we got the rudest letter telling us it is illegal for us not to do it! What on earth?! We tried to find this information out for hours. You are disgusting Costa, you need to learn how to treat your customers. The spa staff are so annoying, all they do is try and sell you treatments that are 6 times the price you would pay in a fancy hotel. They will accost you everyday. The worst staff are the ones that work on reception. Don't even bother standing in the queue for 20 mins to speak to them. They look at you like it is a hassle for them to even talk to you. Most of the answers they give will be a shrug and a blasé attitude. It is absolutely disgusting. In fact, it got the point that I was close to tears as I was so frustrated with them. All I wanted was an explanation but I got an answer of phoning when I get home! How can I do that when no one answers! Costa claim that all staff are fluent in English. They are not. If you ask them anything other than what is usual they will not have a clue what you are talking about. Frustrating does not even explain this. This is my biggest complaint of all, Costa do not know how to say sorry. Noyt a single staff member said sorry once. Never. They are not capable of this. They are robots that only care about themselves. How miserable we were every day was actually laughable. We spent so long complaining everyday that my family were bored of it and we had to make a pact to not complain to each other! I think that lasted 10 minutes! It was just one thing after another. It literally did not stop 24/7. Costa could not meet a single need on the whole holiday. It was like going from one ordeal to an other all day long. I am still so angry just thinking about it now. What a waste of £4500. On our return we managed to get an email address that would actually reply to us. Guess what?! They didn't care! Again no apology and basically denied everything that we told them. It is awful and so upsetting. They have absolutely no customer service. The emails were all copied and pasted and generally did not reply directly to what we said. Their grammar and spelling is awful too. Don't expect even coherent sentences or an address or sign off. No apology and no offer of even a little refund for what they put us through. Overall if you chose to have a holiday with Costa, Expect horrible staff Expect rude staff Expect untrained staff Expect rude passengers Expect terrible food Expect long queues Expect dirty rooms Expect balconies to have no views Expect to be angry 90% of the time EXPECT AN ORDEAL NOT A HOLIDAY! Read Less
Sail Date December 2018
chosen purely because of itinerary.Got off to a bad start when pick up bus at Nice Station didn't park where stated. First night on board,air conditioning noise in room was not put right until midnight.Next 2 days,no shower due to ... Read More
chosen purely because of itinerary.Got off to a bad start when pick up bus at Nice Station didn't park where stated. First night on board,air conditioning noise in room was not put right until midnight.Next 2 days,no shower due to thermostat non function producing only boiling hot water.Tried to fix but didn't work,no shower that evening.Next day,put new thermo,didn't work either and again no shower that evening. Was I offered other room,shower elsewhere etc Big NO is the answer despite my protestations.Got no response from reception,cabin management or English rep for Costa.Eventually fixed by reversing the taps.Offered bowl of fruit as compensation and bottle of Prosecco,NO Thanks.Long Queues at reception for two mornings resulting in most giving up due to lack of staff.No lack of staff on trips booking desk though???? One of the last stops we made was Al Fujairah.What a dump of a port,full of shipping for oil tankers,oil storage tanks etc.You really have no choice but to pay to get out and do anything.Must be visited due to cheap berthing costs we be my bet.Will be writing to Costa re compensation.( was offered 150 Euros by Casino,but only because of my extensive spend in the casino) Final port Dubai was docked at 8am,had no choice but to get off as first passenger as my flight home was at 11.55 am,because passport was taken by Dubai immigration with others and I was only able to disembark near to 9am with all my luggage to visit immigration which did not open till 9am then to locate my transit car to airport.All of this was pointed out previous day but no assistance given,nor any help when I was panicking to ensure I wouldn't miss my flights back home and connections.Reception desk on board was one of the most unreceptive both in assistance and in language that I have ever encountered. The buffet restaurant food was OK but like most,served on cold [plates which means when you find a place,your food is cold.Difficulty in getting a hot plate when asked.The coordination of programmes on board interfering with other programmes was hopeless as were the English announcements made over the tanhoy and during events on board where because of lack of the English language were incomprehensible.This company is not one I would recommend to anyone from UK.I had difficulties,yet I speak French fluently,enough German,Italian,Spanish etc to make myself understood.Pity they could not reciprocate.The best English speakers were the Russians and the Philipinos. I rest my case,never and which is why I tore up my 150 euro gift. Read Less
Sail Date December 2018
My family had wanted to take a Mediterranean cruise for years, and after completing six domestic cruises in the U.S., we decided to finally take a giant leap over the pond for a European cruise. Simply put, when booking with Costa, shame ... Read More
My family had wanted to take a Mediterranean cruise for years, and after completing six domestic cruises in the U.S., we decided to finally take a giant leap over the pond for a European cruise. Simply put, when booking with Costa, shame on me for not doing research; I was unaware I was booking with the European version of Celebrity Cruises! Upon onboard it, our first impression was that the Costa Mediterranea ship was beautifully ornate and visually impressive. Making our way to our state room began the awful experience. As written in previous reviews, there’s an extra charge for everything. The deck hallways leading to staterooms smell like stale arm pit, the carpet look water damaged as though previously flooded, and you choose whether you want to see your service person in the morning or evening. There is no in between service should a need arise. The buffet has limited up offerings, and even more limited hours of availability. The food was terrible and low quality. The formal dining menu basically offers up the same foods rotated or moved to different portions of the menu. By day two, I had an extreme case of food poisoning. The infirmary was closed more than half the day, and then it was over €100 just to walk in the door. Passengers are on boarding and off boarding at every stop, so there is a constant passenger rotation and confusion. The staff do not warm up to you, are unfriendly, and not customer service minded, but who could blame them when they are constantly dealing new faces every day. We had the opportunity of befriending a member of the staff, I will not mention where they worked, who shared the very low morale and dissatisfaction of many employees. Most cannot wait for their contracts to end. Two of our three excursions were canceled, the paid wine tasting activity we signed up for was canceled, the Internet service is extremely poor, and while we were away physically off board on our one excursion all of our remaining megabytes had somehow been used up! It took elevating to management to get resolution. I could go on, but in the essence of time, please seriously consider other cruise options. Read Less
Sail Date November 2018
I choose that cruise, because it was the only one for my date and location. The ship is pretty old, the cabin especially the bed and the shower were very good, but your hear everything from outside ... you have to pay for everything. ... Read More
I choose that cruise, because it was the only one for my date and location. The ship is pretty old, the cabin especially the bed and the shower were very good, but your hear everything from outside ... you have to pay for everything. The worst is the WiFi ...3 GB for 150€... The staff of the ship are very poor - they have to represent a high standard, but themselves have a horrible life on board (also the guest act not very friendly) On the ship we felt like sheep ... there is nobody familiar with you .. you have to stand quiet, as you get told where and when to go... if you want to do your own excursion, they block you, whenever they can... they are trained to sell you and gain extra money the ship is so old, water was dripping from the ceiling during the meals, at the sauna the roof is hanging down...... And on the ship you feel like in prison.............For us never again! Read Less
Sail Date November 2018
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, ... Read More
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, the check in staff were helpful and informative, so sat at the bar waiting to be called. After looking at the info the check in desks give we head into our room, collect the cards and walk out. We then go to reception get a drink, go for an explore, then head to the top deck. That’s when it goes slightly downhill, no one knows what to do next, we didn’t know about the entertainment information or the timetable as we were so excited to go exploring we seemed to miss the little pigeonhole right next to the door, I finally understood on the last night. Not Costas fault but it’s not explained very well once onboard the ship. Also being a group on girls on a birthday weekend I think there was a few more drinks flowing than normal. At 6.30 there was a safety demonstration which lasted about 20 odd minutes, then off to dinner for 9.15pm, that was a definite eye opener so very busy, the waiter we had wasn’t at all friendly (although we later found out they can work up to 8 months and that’s without a day off), even I don’t think I could plaster a smile on my face everyday. While dining in the main buffet Michael Jackson started blaring on the loud speaker, then up out of no where all the waiters start jumping about dancing. That was amazing as it comes out of nowhere!! Food was good, although the menu can get confusing as the waiter never did explain that you can order anything and everything if you choose. We all dance the night away and that was a great first night. Next morning with a slight hangovers and an early morning wake up call as someone managed to get locked out of their room and went off with another friend in another cabin, we all shower and up we get for a buffet breakfast. I can see from the choice of breakfast that they do try to cater for different nationalities but the breakfast isn’t great to be honest. I try some pancakes and bacon and that’s it. The coffee also isn’t great as unlike the bars where they have a machine and a milk frother they don’t have in the buffet, so water or orange juice is the way forward, also they don’t have a toaster, and the bread is rock solid. You could kill a bird with it. Off we go to marseille, hmmm next time I won’t bother as there’s not overly a lot to do there, walked around, saw some buildings, forced an alcoholic drink down our neck and back on the boat. lunch at the buffer, again it wasn’t too great, rock hard bread again, some warm focaccia, pasta, and a big lump of beef with potatoes, not great if you’re a vegetarian (I’m not, but 2 of our friends are). Go to dinner at 9.15pm, this time the waiters dance to some latin songs, ver well done again. Then another repeat of the night before, more drinks and dance the night away). The 3rd morning head off to the buffet again, this time no pacncakes, I don’t eat eggs so not a lot to choose from, I grabbed 2 pieces of French bread with cinnamon and some pineapple, that will do. We get off at Savona, 1 MASSIVE tip, other than supermarkets everything else shuts at 1.30 and opens back up at 4.30, unfortunately we have to be back on the ship by 4.30 so we spent an hour walking in a group of 7, with different people trying to find a restaurant just so we can get a pizza, it didn’t go down too well but got there in the end. Back on the ship, more drinks, a lot more passengers so the bar on deck 9 was a complete nightmare, then off we go again. Down to shower, off to the 9.15pm dinner, waited until 10pm to ask the waiter what time will the dancing be on tonight, he tells us there won’t be any, shame, so we all thanked him, 3 went off to bed, 4 of us decided to pop off to the casino. Within half hour our 50€ was spent and off to the bar we go. A few more drinks down our necks an the conversation turned to the bar staff. When we took 5 minutes out of our busy lives to see the amount they work, the stuff they have to put up with, and the hours they work on a daily basis, I’m so grateful for my life. The amount of time they’re away from home, they don’t see their families for months and months at a time. While we go on holiday they’re there at our beck and call when we want a drink or service. So thank you Henry and Danny for that night. So last morning just before we go to Barcelona, we set our alarms to make the restaurant breakfast. I do wish I’d gone there before but to be there by 9 is a bit of a deal breaker, unfortunately again we had a not so friendly waiter and had to be called about 3 times before he would come over to serve, at least it was nice. Back to the room to get our stuff as we had to be out by 10. We decided to go back to deck 9, as we started off from there a few more Prosecco to finish up the holiday, and off we go to the shops, pay our bill at the desk and get ready to leave. As they bleep mine and my roommates cats and unfamiliar buzz goes off, we’re not allowed to leave but everyone else disembarked, so back off to the desk to sort the cards out. Cards done and out we go. The 2 of us are last to pick up our luggage go through everything and my friend realizes she’s had some money stolen from her case. Do not leave any money in your case. There’s signs around saying the same so I don’t know what was going through her mind at that time when she left the case outside the door the night before. You HAVE to leave your cases outside of the room the night before for them to collect it. They advise to leave the cases the night before by 12 midnight and no later than 1am, but I witnessed them not coming until 3.30 am. Do not leave anything valuable at all. There’s always people workers and non workers wandering the hallways so could have been anyone. I also had stuff taken but luckily not money. Anyway other than the little hiccup at the end it all went well. I also missed the last day lunch as I was too busy booking my next cruise onboard. This time as a family, so hopefully the next one will be a little less partying and a little less hangovers. On the last note, be aware that if you suffer from rocking on land, It’s been 48 hours and I still don’t feel great and I’m still rocking and swaying. Maybe I was a little hasty in booking the next one but I’m sure I’ll be over it then. Read Less
Sail Date October 2018
We loved the Itinerary ( Enchanted Fjords), the friendly polite staff, the spacious beautiful cabins. (panorama suite). We had most of our meals in Club Medusa Restaurant... the atmosphere was great , the waiters were very friendly and ... Read More
We loved the Itinerary ( Enchanted Fjords), the friendly polite staff, the spacious beautiful cabins. (panorama suite). We had most of our meals in Club Medusa Restaurant... the atmosphere was great , the waiters were very friendly and polite ( Mr. Prasad Fargose and Mr Daniel Perreras). Mr Prasad Helped us to choose the meals that don't contain alcohol or pork . he was very patient with us and very helpful . he also helped our kids to find the meals they like and suggested alternatives in case they don't like what was in the menu . Mr Daniel was very friendly as well , smiling all the time and made our little boy happy everyday by bringing him his favorite chocolate milk . Mr Linnon, the restaurant manager was very helpful , he always came to ask if we were comfortable or needed any thing ... and asked how was the food . One day we asked Mr Linnon for Indian food and we got an Indian feast after two days...especially made for us . we were very happy and the Indian food was super delicious . Our teen son loved the teen club and made some friends there. He met some german and Italian friends who speak english . I also liked the magic bag offer for laundry ( 20 euro for 25 pieces). Costa doesn't have self launderette like Disney. Food in the free buffet restaurant was average ...Costa is Italian cruise but the buffet didn't have daily pizza or risotto or Parmigiana di Melanzane. The available pizza was mostly plain with some oregano . buffet was crowded ... difficult to find a table ...in summary food was average in taste and no variety. Shows were average ...the four elements show was boring ...shows suppose to be family friendly but female dancers were wearing thongs ...not acceptable for me . performers appeared one time with scary make up that really scared my children .We liked the clown show. My kids laughed a lot . we also loved the traditional Italian dance . kids club : I took my kids to Squok ( The kids Club) , the counselors assured me that they will speak english with my kids ...but that didn't happen . I stood in the corridor were I could hear but my kids can't see me . I waited for one hour and didn't here any english word . It was all Italian . my kids felt left out and refused to go there again . I understand that the majority were Italian children thats why I suggest that costa dedicate one hour at least of kids activity during the day to be only in english. Squok was small in size not like disney cruise clubs. our last cruise was with Disney magic . one problem regarding the excursions with costa is that the time of excursion is not announced until the night before the excursion ... so we couldn't plan our day until we receive the daily newspaper of the cruise where the time of excursion is written. I suggest that costa write the time of each excursion in advance I also suggest that costa put Indian as well as Lebanese food frequently in their buffet and menu. Disney magic did that . people love those cuisines . The staff were friendly ... we had no problems with them . the itinerary was great . Norway has beautiful Nature . one good thing about costa is that before we depart Norway , they organized tax refund service inside the ship. We booked a suite so we had free access to Club Medusa Restaurant ... had priority check in , priority when tendering in Geiranger, the exclusive drinking Package that include water bottles , 24/7 free room service with breakfast served in cabin if ordered, a daily fruit basket and reserved front seats in theatre. for internet, costa offers a social media package that includes snapchat , whats up , instagram and facebook for 28 euro for the whole cruise duration. ports Bergen it was a beautiful city ...we took the hop on hop off bus . We booked online from Stromma for both the bus and funicular ride. We found their famous red bus in the port where we exchanged our online vouchers for tickets. we took the funicular ride and went up to Floyen mountain . the view from there is beautiful . you will find there kids playground, a zip line and of course a troll statue ... also you can walk for 5 minutes to a beautiful lake ...you can rent bike or kayak Bergen is the wettest city in the world ...it rains most of the days so you should be prepared . Geiranger beautiful village , we took hop on hop off bus from Stromma . you can also walk around or rent electric car . Olden we booked neon sky lift shuttle with the cable car tickets as well as glacier sightseeing bus from the tourist office in the port. The sky lift is new . it opened in 2017, it is 10 minutes ride from the port to the cable car station then it takes 5 minutes to reach the top. on the top there is a modern restaurant and you can hike if the weather permits. down at the station , theres is a souvenir shop . Glacier sight seeing bus takes you in a tour around olden ... the scenery is beautiful with two photo stops . the tour takes about one hour ...try to set on the right side . you won't see glaciers ... just snow on the top of the mountains. when it was time to leave the port , Olden port workers put a good bye song... loud through their speakers and wave the Norwegian flags . that was nice Andalsness we took excursion from costa for Rauma rail way and the trolls wall . the scenery from the train was very beautiful . Try to sit on the right and choose the big window. the troll wall was just a black mountain with trolls statue near the souvenir shop. Haugasend I didn't like this city . we booked excursion from costa " the marvels of Akafjord" . it was boring and long and nothing new . they took us back to the fjord . we were sailing inside the beautiful fjords for more than three days so there is no need to go back there . the tour included a visit to a local artist who draw flowers on every thing ...boring . then a trip in a small ship to get close to a waterfall ...boring too because in Norway you see a lot of waterfalls everywhere so nothing new. yes this trip included a Norwegian lunch . I tasted the deer hamburger ...it was delicious but little salty. also the Norwegian coffee ...their bread . other selections were available too . Bremerhaven we took costa cruise shuttle to Bremen . it took one hour to get there and one hour to come back . we spent almost two hours as free time in Bremen . it is a beautiful city ... famous for Bremen musicians story. Read Less
Sail Date August 2018
Just very shortly: A cabin with a window means that the window looks at the side of a tender boat just half a meter away. It totally blocks all view, the cabin practically equals an inside cabin. We were given a shady explanation on ... Read More
Just very shortly: A cabin with a window means that the window looks at the side of a tender boat just half a meter away. It totally blocks all view, the cabin practically equals an inside cabin. We were given a shady explanation on some sort of a "lottery" for guaranteed cabins, which means that Costa can give you worse cabins you thought you had paid for. Quite interesting practice from consumer protection point of view. So avoid guaranteed cabins and cabins on Deck 4. Otherwise the cabin was clean, well maintained. There are many levels of available satellite internet services, we chose the one that allows social media use. It was unreliable, sometims totally out. The weather forecast on the CCTV is apparently not updated, unreliable. The buffet breakfast/lunch/dinner all are surprisingly poor as compared to our Celebrity and TUI experience. The restaurant seems to be too small for this number of guests, at the same time some service stations do not seem to be opened. The excursionas and the boarding are well organised. The shows/entertainment are fine. The service charge is hefty and I wonder how much of it is actually given to the personnel. Read Less
Sail Date August 2018
Yes, It Can be Sweet in a Costa Suite We are recently back from a nine day Costa Mediterranea cruise to the Norwegian fjords. We typically sail HAL, Celebrity, or RCI and usually in a balcony cabin. To be honest, the reviews have kept ... Read More
Yes, It Can be Sweet in a Costa Suite We are recently back from a nine day Costa Mediterranea cruise to the Norwegian fjords. We typically sail HAL, Celebrity, or RCI and usually in a balcony cabin. To be honest, the reviews have kept me away from considering Costa. This time we were traveling with another couple and were looking for an itinerary that departed from and returned to Amsterdam. Costa fit the bill. We booked this cruise less than two months out due to a last minute change in plans. As this cruise was a few days shorter we were able to book a suite for about the same price as our balcony cabin on the other line. If you enjoy traveling to Europe and the pricing is within your budget, sailing in a Costa suite will be a very similar experience to the other lines I have mentioned. It could even be better if you don’t usually book a suite. Embarkation in Amsterdam We arrived around 12:30 and check-in took about 20 minutes. We had one family member with mobility issues so the combination of this along with priority boarding sped things along. We then took the lift up to Deck 9 for lunch in the buffet. When we arrived in our cabin an hour later our luggage had been delivered and the security video was playing on the TV in anticipation of the muster drill, which would be held before our late afternoon sail away. Cabin Our cabin was a corner aft on deck four. The layout consisted of a sofa and desk area, a dressing area with walk-in closet, the attractively tiled bathroom had dual sinks and combo tub/shower with sliding door, and the bedroom was adjacent to that with its own TV and drawer space. We found the bed comfortable. The huge balcony had two chairs with footstools as well as two loungers and small table to hold your drinks, snacks, phone etc. Décor colors in the room were a bit retro but I loved the small Murano lamps. Plenty of storage space, a safe, and frig also. The non-alcohol mini bar and bottled water are one of your amenities. Demographics No worries if you only speak English as the hard working staff were multi-lingual. Italian was the primary language followed by English, French, and German. We didn’t feel it was that tedious for announcements but you can appreciate the effort made for entertaining everyone! On this sailing there were mostly Europeans, and though many also spoke English, aside from the staff you didn’t hear a lot of English spoken among the guests. Don’t let that deter you as the daily “Diario di Bordo,” menu, and signage are also offered in multiple languages. Food & Drink I attribute our positive cruise experience to two perks included in our Costa suite amenities, the Intenditore drink package and the Medusa (suite) restaurant where suite guests can eat B-L-D. This doesn’t mean you can’t grab a burger in the buffet at lunchtime or order room service. We were able to get coffee, water, a cocktail, or glass of wine /beer anytime we wanted from the bars or at meal time in the rstaurants. We found the food in the suite restaurant to be quite good and except for a few sugary cocktails were never disappointed in our drinks. The Medusa Restaurant was for suite guests but could also be purchased as a dinner package for other guests, though suite guests would get priority seating. We usually arrived for dinner around seven and never had to wait or make a reservation. There are no other specialty restaurants on this ship. The space held about 100 people and had a variety of table configurations. Each night featured choices from a particular region of Italy. A copy of the Medusa menu was delivered ahead of time to your room. It was a four course meal but that can be filling so we started to order two of the “primi” courses for the table to share among the four of us and that worked well. Food is always subjective but the consensus among us was that the seafood, pork, or lamb were always very good. The steak, which was an option every night, was not so tender. There was also a “Chef’s Choice” menu option that you could order or swap around for some of the a la carte choices. Wine by the glass was part of our drink package and there were a few that we particularly liked. We often would pair a different wine with a different course so a benefit of “by the glass.” There were also vegetarian food options offered each night. Sufficient staff made it a pleasure to have a relaxing dinner. We usually chose the Medusa restaurant for breakfast and one day for lunch. There is a cold buffet station as well as a pastry table in addition to ordering hot choices off the menu. The food is quite good but hope you aren’t in a hurry! The hold up appeared to be on the kitchen end not in the dining room. We did have lunch in the Perla del Lago buffet restaurant a few times. My favorite was to select ham, cheese, and choice of bread and build your own sandwich. There were also a variety of salads, pizza, and burgers. Lunch is served noon-2:30 pm. Between 4-5 pm the Perla del Lago opens for “La Merenda” or afternoon snack. You will find people cueing up for little sandwiches and pastries. If you aren’t eating in the Medusa restaurant for dinner, the Main Dining Room seating is either 6:15 pm or 9pm. Between 7pm-1am you can purchase a higher quality burger or pizza in the designated section of the La Perla buffet restaurant. The informal dinner option is in the buffet restaurant on deck 9 between 7-8:30pm. Crepes are also available for purchase between 10pm-midnight. The bars are open late, midnight and some beyond. A lot of the reviews I’ve read are filled with complaints about the food, paying for water, not having coffee available etc. I think a “must do” item is to clip the sunshine yellow “Buon Appetito” guide in the daily “Diario” and keep it handy until you sort where and when the meals are available. There are many options but limited timing so you don’t want to be disappointed. Having the premium drink package included avoided really simplified things. Life on Board If you have cruised before you know what your expectations are. I will just mention a few things that stood out for me. We were cruising at the end of summer so you knew children would be onboard. There is the Squok Club to keep them entertained. This was also a colder climate so not everyone was in the pool and there were no chair hogs. The ship is lively. At night there were multiple venues with live music. The dance floor was actually a good size for a ship. In fact, as we were getting off a dance workshop group was getting ready to board. Drink service was adequate but they weren’t pestering you if you just wanted to sit and listen for a bit. Photographers were around taking pictures but they were less intrusive and didn’t pester you to buy. A few of ours actually came out nice and we did buy them with a package that also included the digital version. We had a minor issue with our club number and they fixed it on the spot! Room service was on time and nothing missing. Tender tickets were given out the day before saving time the day of. This is an older ship so didn’t have the specialty restaurants that are popular on newer chips. The spa had treatment rooms but not much space for relaxing around the whirlpool. The gym had a variety of equipment. The theater was nice and we went to a couple of shows which were good. We were invited to a wine tasting which was fun to do on a sea day and they even served grapes and cheese to go along. There also was a large attractive game room area that was popular with people playing board games, cards, etc. Accessibility As I mentioned earlier, a family member had mobility problems. We booked too late to get an accessible room. We booked a Panoramic Suite and were able to accommodate both a mobility scooter from Special Needs at Sea, wheelchair, and walker in the cabin. As the tub was fairly deep, we inquired with our attendant if they had a step to assist getting in the tub. The next day we were given a two foot long step that served the purpose. Getting ashore on the two tender stops was also possible with the help of the crew lifting the wheelchair onto the tender and our fortune of having calm seas. Ports-our intent was for relaxing port visits rather than action packed Bergen-able to get ashore with a mobility scooter; docked in Jekteviken close enough to town to walk to cable car which also has a lift and allows for access to the top where there are shops and a café. Olden-Tender, very scenic; spent time taking photos Andalsnes-able to go onshore with mobility scooter. This was also scenic but not a lot to do unless you plan an excursion. We walked along the lake; The train station is very near where the ship docked and is accessible for wheelchairs and smaller mobility scooters. Check the timetable for return. Geiranger-This was our second visit here. Able to get around with mobility scooter. Very scenic and great ice cream! Two of us walked up along the waterfall trail near where the ship is docked. Great photo ops. Look for the goats nearby! There is also a very nice artist’s studio, Geiranger Gallery, between the waterfall and the mainstreet . It is not clustered with the other tourist shops and cafes but set back a little on the left as you walk towards the fall. A nice choice of quality gifts, pottery, and glass objects. Stavanger-One of my favorite port stops; Visit the old section of town where the white houses are. We were docked nearby. The streets are quite steep so not accessible with a mobility scooter and would be difficult with a wheelchair. If you can walk up, after you visit the white houses continue to walk to Breidablikk Mansion on Eiganesveien, 40A. It is about a 25 minute walk through a beautiful neighborhood to see this well preserved home with most of the original furnishings. Your ticket will than allow you to enter many of the other small museums in town for either half price or less. Back in the town center the walkways are flat. You will find the Stavanger Cathedral here and a large shopping area. Bremerhaven-a brief stop to disembark and embark some passengers. It was a Sunday morning and rainy so stayed onboard. There was a shuttle available for €12 r/t to the center of town about 4.5 km away. Tickets must be purchased on the ship at the kiosks or Hospitality Desk. Maximum waiting time was 40 minutes. Disembarkation- Your cabin must be vacated by 8am but you could still enjoy breakfast at the appropriate restaurant, in our case the Medusa Restaurant. There was also a hand luggage deposit for you to use so you didn’t have to bring everything with you to breakfast. After breakfast we left the ship and retrieved our luggage in the Customs Hall in Amsterdam. In summary, I have to say that I was pleasantly surprised with my Costa Cruise experience. It definitely was value for money in this category. Their shorter itineraries to different ports could work for us and I am interested to try some of their newer, larger ships. But, I would probably only do so with the Intenditore Drink Package, access to a smaller restaurant venue and not the MDR……fingers crossed for a sweet, suite deal! Read Less
Sail Date August 2018
Let me just start by saying this: if Costa cruise line offered me an all expenses paid cruise to any of their destinations, I wouldn't take it. Costa is H.O.R.R.I.B.L.E. If you haven't booked them yet, please trust me and save ... Read More
Let me just start by saying this: if Costa cruise line offered me an all expenses paid cruise to any of their destinations, I wouldn't take it. Costa is H.O.R.R.I.B.L.E. If you haven't booked them yet, please trust me and save your money. I am on the ship right now as I type. I simply couldn't wait until I got home to do this review because I am so angry and disappointed. We are so miserable and unhappy on this ship that we hardly enjoy the cities once we arrive. Mostly lousy food, terribly uncomfortable and dirty accommodations make for a stressful, awful vacation.  We are seriously considering getting off at the next port and heading home from Hamburg instead of Amsterdam, which is where the cruise ends. Our first impression of the ship (Mediterranea) was that the outside looked tired and dingy. The check-in process was very hectic, disorganized and chaotic. The hallway carpet is absolutely filthy, with clearly visible dirt and stains. The carpet in our room is completely disgusting, to the point where we dare not walk around without shoes. The ship's decor in the public areas is VERY cheap looking, gaudy and dated. We booked a 7-day cruise in a 3 person cabin. It is decorated in colors of the 1980's - light peach, mauve and turquoise.  The bedding is very minimal: one thin comforter, no flat sheet. So, if you get hot at night and only need a light covering, too bad. All you get is a comforter. The extra blankets they provided are very old and worn, they smell awful, and they have rips and tears in them. One extra blanket actually has a huge, yellow stain. I have no idea what it is but it looks like urine. This ship is in DESPERATE need of updating/renovation and of a deep, thorough cleaning. The beds are extremely, ridiculously firm (like nothing I've ever felt, like sleeping on wood) so we can barely get up each morning as we are aching all over, in pain from the awful beds. Food in the buffett is mediocre and it is THE SAME EVERY DAY! Sure, you might have mashed potatoes one day then sliced, roasted potatoes the next but there is very little change to the menu, for breakfast and for dinner. The meats are pretty much always overcooked, and most food items are luke warm, rarely piping hot. Very limited desserts at the buffet...one day, there were only two choices! The waiters/waitresses walk around like unhappy zombies, never smiling and interacting with passengers grudingly and with zero enthusiasm. And  most of the employees in other areas are snarky, rude, barely tolerant and blatantly disrespectful to passengers. If you dont purchase a drink package of any kind, all you get to drink is water, except at breakfast and at "tea time", which is from 4-5p daily. At breakfast, you get unlimited juice, coffee and tea and at tea time, you get coffee and tea, no juice. Otherwise, I hope you enjoy water. We considered buying a drink package until I figured out that the cheapest, non-alchoholic drink package is like €69 (approximately $77 per person USD), and you only get a total of 20 drinks per person for the whole 7-days! That amounts to about $3.85 per drink. That is a total ripoff. So, in our luggage, we brought empty, leakproof plastic bottles from home (Dollar Tree) and fill them with juice at breakfast every morning. We dont let the waiters see us but it's pretty easy to do. Just fill the provided cups with juice (pineapple, grapefruit, orange and apple), bring them to your table, and when the waiter isnt looking, fill your container. There is a little refrigerator in the room so we kept it in there. Had we known, we would have also brought a thermos for hot water or coffee, so we could have it later in the day, without having to pay for it. I'm only giving this advice to those who've already booked and will lose money if they cancel. Otherwise, JUST DON'T BOOK ANY CRUISE ON COSTA!!!! They nickel and dime you for everything! For example, ice cream isn't free on Costa...you have to pay extra for it. The restaurants and buffets completely close down for hours and, unless you pay, there is nothing to eat until they open back up or you are willing to pay for the pizza station or something else that remains open. The buffet closes at 9 or 10 at night and doesn't reopen until 7am! It also closes for some hours before opening back up for dinner. There is nothing for my 12-year old son to do. There are stand alone activities here and there (a lot of them you must pay extra for, like playing Xbox games and air hockey), but no actual kids' club for his age range. There is no movie theater and the shows are kitschy, amateurish and just not well done. At port, they charge you to take a bus into the city center. Yesterday, we arrived into LeHavre, France and were told that it would cost €13 ($15 or so USD) roundtrip, per person to take the Costa provided shuttle to the city center. Turns out the ride is literally about 4 minutes! We opted to walk (for free) and it only took about 20 minutes. The library was closed during prime daylight hours on our day at sea, so my son (who'd run out of his own books to read) had to sit and do nothing. We went to the library 4 or 5 times, at different times of day, and although the room was open, all of the books were locked away. This cruise is BOOOOORRRRIIIIINNNNNGGGG. I could go on writing for hours about how awful this cruise is but suffice it to say: Celebrity is world's above Costa, absolute perfection from beginning to end. They make a laughingstock of Costa...there is absolutely no comparision. Save your money and book pretty much any other cruise line but Costa. Read Less
Sail Date June 2018
We were just scrolling cruises and saw this one ,unbelievable price ,with just two weeks to sailing ,too good to miss ,so booked it !!! Then I started reading reviews how the crew were surly unhelpful etc...and I thought omg what have ... Read More
We were just scrolling cruises and saw this one ,unbelievable price ,with just two weeks to sailing ,too good to miss ,so booked it !!! Then I started reading reviews how the crew were surly unhelpful etc...and I thought omg what have we done ,and worried for the next two weeks !!!!.... Well , how wrong were the reviews ,or what did people expect ...bowing and scapeing...we found everyone so happy ,glad to help you with anything ... Kelly in reception .. Manuel our waiter ,and Denis always in the restruant with a smile , Eddie our cabin Steward.Saulo, Marvin ,bar waiters ,in fact all the crew ..... The food was very good ,downside ..you had to pay for bottled water at meal times , ...you could ask for anything and they tried to oblige us ..I had mash potatoes every night with my meal (cos I love them ) The cabin were very nice and clean ...downside no tea/coffee making facilities The ship was a bit over OTT ,glass , mirrors , stainless steel everywhere ,but so so clean ,lifts always available,... The nightly shows were disappointing,and not to the standard of P &O Fred Olsen . The ship had lots of nationalitys ,and everyone got along fine ,there was a very happy atmosphere on board ,and I would certainly go with them again ... Read Less
Sail Date May 2018
Picked this cruise because of the ports - Zeebruge, Le Havre, Hambyrg Embarkation in Amsterdam was pretty smooth. Food - the hours when the buffet and restaurants open are pretty odd, the lunch is available from 12 to 3 when almost ... Read More
Picked this cruise because of the ports - Zeebruge, Le Havre, Hambyrg Embarkation in Amsterdam was pretty smooth. Food - the hours when the buffet and restaurants open are pretty odd, the lunch is available from 12 to 3 when almost everybody off the ship (most of the ports hours were from 8 to 20). When people are back to the ship everything is closed until 7 pm and the the buffet is open from 7 to 8:30 and two sittings for finer at the restaurant are 6:30 and 9 pm. Not any food available even for money between 3 pm and until dinner and if you miss your dining sitting there is not any food available. There are cakes at the bars but you have to pay 1.50 Eur for the slice. Food at the buffet is limited and almost every time was a line to get the food since only limited buffet locations were opened. Bars/Beverage packages - had a package and was limited information available during the booking of the cruise, it was just like you get unlimited water, coffee, DOC wine and aperitif anytime. I am a wine lover and when I saw DOC wine was assuming that I will get the good wine. It came as could get water only by glass, could not get even small bottle with me to the cabin, wine is only house wine one type of white wine and one type of red wine were available at the bars and buffet and 3 whites and 3 reds very poor quality were available in the fining room. Aperitifs are very low cost and quality. If I would know this a head of time I would not buy the package and would just pay for better quality of wine and would get water by bottle and so on. As they enroll everybody be costa club member, members get discount at the bar up to 25%. Excursions - the excursion desk is not helpful at all, they don't provide the full information on the tour. The tours are expensive, the transfer to Bremen cost 39 Eur. Service - pretty inconsistent. Casanova bar has a very friendly waiter but generally they are not great. They are also confused with all of the package choices and not helpful at all. Only good was the entertainment - plenty with good shows and variety selection of the evening entertainment at the multiple venues on the ship. Read Less
Sail Date May 2018
Embarkation We picked this cruise because the dates fitted our needs and it was departing from the UK. I've cruised extensively with multiple cruise lines, but this was only my friend's second time at sea having travelled with ... Read More
Embarkation We picked this cruise because the dates fitted our needs and it was departing from the UK. I've cruised extensively with multiple cruise lines, but this was only my friend's second time at sea having travelled with P&O last time. It was relatively inexpensive at around £680 for the week including a drinks package. Embarkation was disappointing. We were 2 of only 65 guests joining the ship in Dover, the majority of people had set sail from Amsterdam a couple of days earlier. Being a five hours plus drive away from Dover, we'd stayed overnight at a local hotel. We'd been given an embarkation time of 2pm, but we had to vacate our room for 11am so we got to the port around 11.30. The ship was in, lots of guests had gone off on excursions etc and yet we had to sit in the terminal with our luggage for two and a half hours, with no hot or cold drinks available, not even water. Nobody from the ship was in sight until bang on 2pm when they came and set their stall up and checked us in. It seemed petty to not invite us onto the ship earlier so we could start our holiday, we would have understood if our cabin hadn't been available but it seemed petty to leave us kicking around in an empty terminal. Excursions We'd looked on line before we sailed at excursions - our first port of call was Le Havre and we'd been hoping to visit Paris, but there were no listed excursions on-line for Paris and we didn't want to risk a 3hr train journey or independent excursion in case something went wrong, since it's 3 hours away from port. It turned out that excursions to Paris were in fact available once on board but by the time we got on the ship in Dover they'd all sold out. We bought tickets for the shuttle bus to Hamburg, for 10 Euros each only to watch lots of people who'd got off the ship without shuttle tickets being allowed on for free which was great for them but left us feeling cross. The shuttle driver who took us to a train station so we could get a train to Amsterdam later in the week told us the pick up point was the same as the drop off point and that was incorrect, resulting in us waiting over an hour in the baking sunshine for a shuttle that was operating back and forth from the other side of the station. It was just al really badly organised, verging on Chaos, and there were lots of annoyed customers, us included. The ports of call were miles from the actual cities, and two shuttles dropped us at a station where we had to catch a train in to both Amsterdam and Bruges...it was not convenient or easy and significantly diluted the pleasure of looking around somewhere new. Food Oh dear. The food and dining experience in general was terrible. The food tasted okay but it was consistently lukewarm, in fact I'd go so far as to say we never had a hot meal the whole week we were away. The choice was far more limited than I've experienced on other cruise lines. The breakfast buffet was just awful with cold greasy bacon and very limited choice, and all clap cold. On two of the days they ran out of bread rolls and there was no cereal of fruit. We tried the formal serviced dining room one morning to see if it was any better but sadly is wasn't. Overall we were horribly disappointed with every single dining experience. The waiter regarded us as a pair of freaks for expecting hot food and a roll of the eyes was all out guaranteed every time we fed back that the food wasn't hot enough. Service & standards It was pretty inconsistent. A couple of the bars had friendly engaging waiters but generally they were miserable and even a bit sullen. Overall not great. One of the officers with 3 pips on his shoulder wandered around often with a shirt that looked like it had been slept in, with faded navy chinos on the bottom half, and a female officer who looked much smarter was more interested in looking at herself in the many mirrors than engaging with the guests. Overall We had a good time in spite of Costa. It's a safe bet that we will never ever travel with them again..it's not an experience we would wish to repeat. Read Less
Sail Date May 2018
Costa Mediterranea Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.2
Entertainment 3.0 3.2
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 5.0 3.4
Enrichment 1.0 2.9
Service 4.0 3.7
Value For Money 4.0 3.6
Rates 4.0 3.9

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