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2 Helpful Votes
Sail Date: December 2017
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were ... Read More
I wanted a cruise our of Dubai. My hobby is traveling and I travel every month-plus. I have been on about 140 cruises. My first cruise in 1973 was with Costa and I cruised on the Carla C out of San Juan years later. These cruises were great, but Costa has changed. They charge extra for every thing. I booked cruise, air, hotel and excursions with Expedia. Everything worked out fine, except the cruise and the last two excursions. I had to be out of the hotel by noon. So I got to the terminal at 1130. There the Costa people told me check in was at 8:30 PM, which was new to me. They said it is on your documents, not mine. So the first day of the cruise was spent sitting in the terminal. So it became a six day cruise, even the gratuities were for seven days on a six day cruise. If you had a complaint, they would say what is your cabin number and that was the end of that. Most cruise ships post menus, not this ship. On the plus side best room safes I have seen and most of the crew were friendly. Read Less
Sail Date: December 2017
I guess we went with an open mind. As they say..." when in Rome - do as the Romans do" so we adjusted our expectations but ended up enjoying the experience of an Italian themed ship - from the over the top Italian decor to pasta ... Read More
I guess we went with an open mind. As they say..." when in Rome - do as the Romans do" so we adjusted our expectations but ended up enjoying the experience of an Italian themed ship - from the over the top Italian decor to pasta everyday with our meals. We were worried after reading the reviews but I realized that North Americans just cruise differently from Europeans...no bottomless ice teas and lemonades, coffees and teas limited to breakfasts and merendas, lots of pasta, but we got to enjoy Osso Buco, gnocchis, bombolones for breakfast, olive oil and balsamic with your bread instead of butter and many more...Honestly - I enjoyed the food more than the other cruise lines that we've been on. Service was up to par in the restaurants and cabin but they can do a better job communicating with the English speaking passengers. First night apparently was an All-White party and we obviously did not get the memo as we showed up dressed in black...hahaha. Enjoyed the dance lessons and live entertainment was available in many of the bars and clubs. Overall - it was a pleasant experience. Read Less
4 Helpful Votes
Sail Date: October 2017
We did a Med. cruise on this ship and it was , well ok, but I couldn't say I would recommend it to anyone, in fact I would not recommend Costa t anyone other than an Italian, why, well it's because they don't really care about anyone much ... Read More
We did a Med. cruise on this ship and it was , well ok, but I couldn't say I would recommend it to anyone, in fact I would not recommend Costa t anyone other than an Italian, why, well it's because they don't really care about anyone much other than the Italian passengers. The annoncements are in Italian , sometimes repeated in English if you could call it that,very hard to understand most times, there are no english speaking TV channels other than the BBC news, excursions are only in Italian. No sour grapes here let's get that straight, I have done quite a few Costa cruises, why , well because they suited me and so I put up with the negitives. Sometimes on Costa, ships you are treated like a second class citizen if you are not Italian, on my last cruise our cabin was not made up for two nights after embarkation , we rang the service desk to be told that on coming passengers have priority , well hello who just got on, took two days for our cabin steward to say hello, hang on Cabin steward, not really just the maid so to speak unlike other ships and other cruise lines i have been on we had a dedicated cabin person usually a young chap who's job it was to make you feel at home and make sure you were happy, not on Mederiteranea . Food always a sore point with some but we found the food great, the buffet servery was fast flowing although you had to stand your ground when in line because certain Nationalities think they have some right to just push in. The meals in the dining room were also great and the service from the waiters was remarkable to say the least, they even smiled , even? yes even because something was not quite right on this ship it was hard to get a smile out of anyone, gone were the waiters with their jovial manner with a grin from ear to ear, yep they made having a beer or a wine enjoyable, Mediteranea is not a happy ship. Cruise itself was great Read Less
6 Helpful Votes
Sail Date: October 2017
Our first Costa cruise ,chosen for the ports that we had not been too. The ship is quite large in good condition, clean, with elaborate decor. Most of previous cruises have been with Royal Caribbean. It has some very different policies. ... Read More
Our first Costa cruise ,chosen for the ports that we had not been too. The ship is quite large in good condition, clean, with elaborate decor. Most of previous cruises have been with Royal Caribbean. It has some very different policies. Passengers were mixed mainly Italian French Spanish, only about 250 passengers spoke English, although most staff had reasonable english skills. The most notable was they sold Tea/coffee onboard packages\which suited the europeans. Now to get a cup of tea as long it was before 10am at breakfast or afternoon tea 4-4.45PM. you had to pay about Aus $4+. No tea served with lunch or dinner. Costa wins presentation prize for dinner. Extremely well presented entrees/mains but note they are only small portions, so if you are a big eater etc, you will have to double up. Once your 2 hours were up for your dinner setting they politely shunted you. Interestingly there was no real push to sell wine etc at dinners. Very different to R.C. and other cruise lines. No ice cream available anytime unless you paid. Like all cruise lines, no information is given in advance re port procedures etc. The daily news bulletin was not delivered till at least 7-8 pm the night before with no real info. Embarkation at Barcelona was a breeze as was departure. They did allow you to take wine etc on board at departure only. Our 10 day cruise actually was a combination of 3 itineries. with a lot of passengers joining at Savona, Marsaille (exit at Genoa , Marsaille next cruise). Interior activities were relatively quite with not a lot attendance it seemed. Again quality to me of the artists playing venues across the ship, were pretty average. The main entertainment was better, some good shows. However cruising days, (the weather for the Europeans was superb) drew everyone outside on the deck chairs. Some interesting points. On the decks there was no one pushing drinks even when the sun was out and decks packed. very different to normal cruises At breakfast there was only one point .in solarium, that you could get a cooked breakast. The same for breakfast cornflakes, bran etc. Only one place. You could (depending where you found a seat) walk 40-50 metres. Also other than breakfast , you could not get orange or apple juice. The staff to passenger ratio seemed to me to be much lower than other cruises I have been on. Cadiz , Malaga were the standouts, we took the 13 hour trip to Marrakech (not the costa coach deal) hired our own guide /vehicle (Memphis Tours). Good young driver. Guide in Marrakech spoke excellent english, but as usual they take you to shops (Carpets Furniture, Oils, Antiques jewellery etc). My advice is to be very explicit in telling guide you dont want to do this or that. These diversions do not get mentioned upfront) Long trip by private vehicle and coach is the only way to go. We enjoyed the cruise for the places, but if taking your first or first mediterean cruise, I would take an english speaking ship until you learn the ropes. Weather was superb , except for a force 10 gale, which delayed ship from leaving Marsaille for 2 hours. From Casablanca we took 2 and 1/2 days to sail to Valencia. Crawled really. Got off Valencia 1.3opm all aboard 6 pm . Why shorten the port stay ?? Read Less
18 Helpful Votes
Sail Date: September 2017
Mediterranea, Magic or mayhem. We have just returned from a 13 night cruise aboard the Costa Meditteranea. We flew with Iberia from Madrid to Stockholm and had a few days in Stockholm before boarding the ship. Below is OUR opinion on ... Read More
Mediterranea, Magic or mayhem. We have just returned from a 13 night cruise aboard the Costa Meditteranea. We flew with Iberia from Madrid to Stockholm and had a few days in Stockholm before boarding the ship. Below is OUR opinion on the ship and cruise. Embarkation. We arrived at Stockholms Fryhamnen cruise terminal using the metro system from Odenplan, a little after midday. We had stayed at the Ibis styles which was basic but clean and welcoming. The metro was very easy to use, even with 2 large suitcases and the walk to the terminal from the station is signposted and took us about 20 minutes. Embarkation had already started and as we are Perla diamente members we were ushered straight through to the boarding/security area, had our photos taken for our cruise card and directed to the buffet to get something to eat. Our cabin would not be available until 2pm. Buffet. We are not really fans of buffets as we prefer to have waiter service and to take our time whilst having a meal. We had an Intendetore drinks package which meant we could have any drink costing 9 euros or less. Our cruise cards had not been collected as they were in the cabin but we just showed our reservation slip and were assured there'd be no problem. There were plenty of tables available as we were the first group on board. We selected what we wanted to eat from a very limited hot choice and from a somewhat confusing layout where different stations serving cold items, desserts, self serve collection drinks area and tea and coffee area are scattered. Donald had ordered a glass of wine which without the package would have cost 5.75€ inc 15% service charge and i ordered an iced tea 3.30€. Halfway through the meal a young lady server arrived and gave Donald a bill to sign which was charging for the iced tea. We again explained we were on the highest drink package level and we could have any drink for 9€ and less and showed her our reservation slip. She told us that it was for drinks by the glass only and as iced tea was served by the can, we had to pay for it. We politely refused and asked to see a manager who re-iterated that in the buffet we could only be served drinks by the glass. To our suprise, other passengers were being brought beers, and other soft drinks, pepsi, orange, 7up etc which were in cans and bottles and nothing was said. We signed the bill but it was never ever charged to our account, so somewhere there was a lack of communication. We only used the buffet area 1 more time and found it to be like other cruise lines, mostly chaotic. Cabin. At a little before 2pm we went to see if our cabin was available. For the first time ever we were lucky enough to be able to get a fantastic deal on a grand suite including butler service. This was for less than the price it would have cost us for an inside cabin on an American/ British ship. There was a longish hallway with huge long table which led to a seating area with settee and chairs. Fully stocked no charge mini bar which was replenished if you asked. One wall was covered in huge glass windows with ocean view with access to a huge wrap around balcony with 4 recliners and 2 chairs and a table. A seperate make up dressing area with dimmer switch lighting.The bathroom had his and her sinks with a hydromassage bath and overhead shower. The bedroom had a gigantic bed with plenty of wardrobe and storage space. Our first steward Fidel we found to be very pleasant and kept the room spotless but his contract was ending in 3 days. The replacement steward Ronald, was very personable and nothing was too much trouble for him, he looked after us very well. The Butler, Dave was also friendly and although we did'nt use his service much, he did leave a contact number. We did have occasion to call him for 2 emergencies. 1. Water was in the bathroom when we returned late at night,Within minutes 7 people arrived and dealt with the problem. Water had collected inside the outer cover of the bath and had overflowed. 2. On our last night, whilst packing, we noticed that some of our clothes were stained and damp. Water had dripped from a cooling vent inside the wardrobe. Dave arranged for this to be repaired and for our clothes to be immediatly laundered. We arranged to have breakfast in the cabin on two occasions. This was delivered by Dave. Service was white glove and prompt and everything we ordered was delivered. You could have all meals served in the suite at no extra charge. Whilst we did enjoy the suite very much we felt that for us we would not have liked to have paid the full asking price so unless we get a very special deal again, i doubt whether we'll get a full suite again. Because we have reached Costas top tier of their loyaly programme regardless of what cabin we choose, we get 1 Laundry service, free collection and delivery of luggage from our home (within western europe) Breakfast at no charge in the cabin. Exclusive use for ALL meals in the club restaurant. 75€ obc, reserved seats at shows in theatre, day spa use (where available) plus some little extras. We feel this is good enough for us. Restaurant and meals. On the Costa Meditarranea we had most meals in the club medussa restaurant. Breakfast was serve yourself from a cold buffet and/or a waiter service themed hot breakfast, choice of American Spanish Norwegian German Belgian or English style breakfasts. Omelletes and eggs cooked to order available. Lunch was a help yourself cold buffet station with salads cooked meats cheeses and various seafood treats including on 1 day a delicious Lobster salad. You then had a choice of several hot and cold starters, Mains and desserts. Dinner consisted of waiter served hot and cold starters, Pasta, a selection of entrees, cheese, and desserts. All of our meals whilst not high gourmet were better than what we would eat at home and there was always something you could eat. Food whilst not served really hot was not served cold and was very appetising. Service was fantastic and our Main servers Wyam, Trang and Karin were an absoloute delight, indeed all the staff in the Club medussa are a credit to Costa. Most passengers in the restaurant were extremely friendly with a very international mix. French, German, Spanish, Swiss, Russian, Italian and a very few native British. We always looked forward to meal times and had so much fun with our fellow comrades. You could of course always opt to eat in one of your other assigned reataurants or the Buffet, pizza or grill. Buffet breakfast was continental only. Drinks are charged for unless you take a package. This includes Water tea coffee except for meal times in the buffet. Bars and Drinks. There were plenty of places to get a drink from however when the ship was reeally busy especially sea days, service could be a little slow but if you are patient somebody will come. Drinks on average cost no more than in a 4 star hotel or theme park. We dont really drink a lot of alcohol but there are some delicious non alco cocktails which cost about 7€ plus 15% service on ALL drinks. In order to help with drink package versus pay as you go here is an approx example. Based on some alco drinks Morning. 2 cappucino at breakfast 6€ mid morning coffee 2.24€ non alco cocktail 6€ Lunch and afternoon. Glass of wine 5.50€ 1ltr bttl water 3.50€ after lunch coffee 2.24€ alco cocktail 8.25€ evening pre dinner sherry 5.50€ glass of wine 5.50€ after dinner port 5.50€ total pay as you go 50.23€. Brindiamo drinks package (ship branded drinks no alco cocktails) 26.99€ Pio Gusto package (ship branded drinks including alco cocktails) 29.99€ Intenditore Package (premium branded up to 9€ drink.) 45.99€ Prices are per person per day. Prices are inclusive of 15% service. All of the bar staff we encountered in the lounges were friendly and all had a smile. Entertainment. The entertainment team were very friendly and they had the usual ship board activities from craft classes to port talks during the day. Not as much as on the American/ British lines, but i can never be bored with people watching, chatting, reading and charity crochet. Evening entertainment ranged from theatre production shows (very good) guest artists (very good) Disco and musicians in various bars around the ship.We found all of the music on this cruise to be very good. The Ship The Costa Mediterranea was kept spotlessly clean and the crew all worked hard constantly.British and American passengers may find the glitzy decoration a little overwhelming but it grew on us. Meal times are a little later than these passengers may be used to especially second seating and the buffet closes earlier, which for us is a good thing (less waste) There is a compulsary 10€ pppd service charge that can't be removed. In all honesty we find this a fair system and dont begrudge paying this at all. We have NEVER received enough bad service to warrant removing this charge. You may encounter the odd person but this in no way should stop payment to the vast majority of the staff who look after you so well. The passengers on board are mainly from Western Europe and some may not speak english. A few local words and a smile and gestures will open conversation and you will be greeted with a wave and a smile should you next encounter them. We got really friendly with Maryvonne and Claude a delightful French couple who we hope will now be friends for life. We had such a laugh with them and looked forward to meeting up with them throughout the voyage. The ports. Ports visited were Stockholm. Copenhagen, Amsterdam, Harwich, Le Havre, Vigo, Lisbon, Barcelona and Savona. As we had been to these ports on many occasions we only took 1 excursion. Hornfleur from Le havre. It was a charming town which we both fell in love with and would visit again in a heartbeat. Conclusion. Was the Costa Mediterranea magic or mayhem. There was a little mayhem especially in the Buffet area but on the whole it was magic and we would sail on her again. It did'nt capture our heart as much as the Costa Neo riviera Our favourite ship. We have previously sailed with P&O and Princess and had very good experiences with them but we have grown to love the Costa brand and the glitz. We have never received bad customer service and any problems have always been dealt with efficiently and friendly service even from Costas sales office where Simona and Amanda have looked after us so well. Our next cruise is back on the Diadema which is 2nd favourite and then we are giving the Costa Victoria a try. Thanks for reading and whoever you sail with Happy Cruising. Read Less
13 Helpful Votes
Sail Date: August 2017
I'll begin saying that every single cruise I have made so far has been a great experience, and this one is no exception. But as this is a review, I should also point out that compared to other cruise lines and ships, this one was somewhat ... Read More
I'll begin saying that every single cruise I have made so far has been a great experience, and this one is no exception. But as this is a review, I should also point out that compared to other cruise lines and ships, this one was somewhat disappointing. The good This baltic itinerary is wonderful! Stockholm, Helsinki, St Petersbourgh and Tallinn are all wonderful places to see. There was always enough time to visit (2 days for st Petersbourgh and Stockholm) and only one day at sea, which is perfect. Our waiter at the restaurant was great: incredibly professional and efficient, it made our dinners a great experience. We had a guaranteed balcony cabin, and were upgraded to a "Balcony Premium". Really nice cabin, enjoyed great views. Took the airplane with them, and except for a delay on the way back, everything was organized perfectly. The bad The buffet was a nightmare: it felt like a battle every time you got into there. Poorly managed, very low quality, no rules enforced (not even basic hygene), lines everywhere. Also, no drinks at all except for breakfast and tea (16.30 / 17.30). Only water throughout the day: no coffee, no tea, nothing. Asked for hot water, told to get to the bar and pay for a tea. Closed for most of the day. Waiters looked like they didn't want to be there, and some of them were downright rude. It's a pity because most of the crew is hard working and really nice. I think management is to blame for that. I've travelled with NCL, Royal Caribbean, Carnival, MSC, and this was by far the worst buffet I've ever seen. One of the things I love about cruises is the evening shows at the theater. Well, the shows there were so boring! This is a pity because dancers were pretty good, but overall it seemed there was no direction. A couple of times I went out before the end of the show. I didn't like the ship. Everything seemed a bit "cheap". Plastic everywhere, fake flowers, fake statues, fake columns, fake everything. Also, rather dark and not the cleanest I've seen. The gym opened relatively late (7 am), and was not kept clean at all. Rules were not enforced (like everywhere else) so that some people were walking on the tapis roulant for hours, with people behind them waiting or having to argue. Lines there as well. On the other hand I should mention the the instructor was very good. Overall I wouldn't consider Costa for my next cruises and would't recommend them, unless for a VERY good deal and a great itinerary. Not because it's a bad experience by itself (it isn't), but because any other mainstream cruise line I've travelled with is simply better for me. Read Less
2 Helpful Votes
Sail Date: August 2017
First and last time with Costa. The ship is well-designed but poorly operated and all was costly and of bad quality. The food was very poor, hygiene non-existent, which gave us stomach problems for weeks to follow, only eatable at ... Read More
First and last time with Costa. The ship is well-designed but poorly operated and all was costly and of bad quality. The food was very poor, hygiene non-existent, which gave us stomach problems for weeks to follow, only eatable at dinner (with the right choice). The ship is billed as Italian, but the cook missed out on everything Italian. As the crew comes from all over the world, one has an excellent chance of contracting some unknown virus (happened to me). Our "All included" ticket did not include drinks. When we asked Client Service about it we got the answer of "We have many kinds of All included". When we kept on pressing how they can exclude drinks from All included, we got the answer of "Too bad". When we asked to see the responsible we got the answer of "I decide who sees the officer and I decide you will not". One can buy drinks one-by-one for an exorbitant price, or buy a "deal", for example for 20 coffees (for those who can drink 20 cups in 5 days). We settled for stocking up on drinks in a supermarket on our first stop. Entertainment was poor, although the poor singers were working hard each evening. TV was extremely limited for non-Italians. Internet was extremely costly but of extremely poor quality. Shopping was offered many "special deals", which mostly consisted of doubling the price and then giving 10-20% discount. Excursions are reasonable, although the prices are double what you can find on the Internet from local companies (which we dared not do). Read Less
Sail Date: August 2017
The itinerary was exactly what I was looking for in an 8 day cruise. Check-in was very efficient, drop your bag outside and agent verifies bag tag, number given for check-in group, waited only a few minutes until group was called, maybe ... Read More
The itinerary was exactly what I was looking for in an 8 day cruise. Check-in was very efficient, drop your bag outside and agent verifies bag tag, number given for check-in group, waited only a few minutes until group was called, maybe 10 agents verifying documents, passed through security and on the ship, cabin keys on your bed in cabin. Very easy and efficient. You have to remember this line caters to Europeans and Americans are in the minority. I went in knowing this and wanted to be immersed in the culture. Ship was very "Italian" in decor, much like the Carnival Miracle or Dream (Costa is owned by Carnival Corp). Public areas were clean. They seemed to have problems with the water and hot showers took a while and there were restrooms outside the dining area that never seemed to work. Cabin was in need of updating and the carpeting needed replacement (or cleaning). Surprisingly I expected a lot of smoking but I didn't really encounter that thank goodness. Food was not to my liking. Free coffee was only offered at breakfast and you had to pay at other times. My husband was able to get a cup of coffee one night at dinner but was not able to get any milk or cream as they said there wasn't any??? Americans were provided a bottle of water at dinner. Menu caters to Europeans. Entertainment was not to my liking but that was okay because we were tired at night. All in all, we got what we wanted.....the itinerary. Read Less
Sail Date: August 2017
Crew and staff are very nice and all the Port excursions are well organised in different languages. Food is very good , especially Italian food, Entertainment is awesome during the cruise. Cabin comfort is good although it was an ... Read More
Crew and staff are very nice and all the Port excursions are well organised in different languages. Food is very good , especially Italian food, Entertainment is awesome during the cruise. Cabin comfort is good although it was an inside cabin, next time it will be one with a balcony. Overall the cruise exceed my expectation. Looking forward for the next one in the Mediterranean next year. Read Less
3 Helpful Votes
Sail Date: August 2017
This cruise was chosen by Altius Insurance Cyprus (my husband work in this company) as a reward. It was my first cruise, but definitely I will do it again!!! The ship was so clean, nice odor, you could smell the cleaning odors ... Read More
This cruise was chosen by Altius Insurance Cyprus (my husband work in this company) as a reward. It was my first cruise, but definitely I will do it again!!! The ship was so clean, nice odor, you could smell the cleaning odors everywhere. We had cabin 6109. The service was amazing. The man that was cleaning our cabin was so polite. The dining on the second deck was amazing. I was wondering how they could serve so tasty food to thousand people "a la carte". The waiters were amazing...so polite! What impressed me the most was the guy and the team in charge with the entertainment!! I remember his name! Louis...was everywhere...dancing...singing... presenting...amazing humor and energy! But what amazed me the most was the assistant bar manager: Pantelis Zoografos! What a personality! I am a marketer and maybe I evaluate different than other people but his eyes were everywhere, ready to offer his services, to say a joke or to say something nice! Make me wonder if this man was born for this job or maybe the job was invented for him!!! Read Less
Costa Mediterranea Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.3
Entertainment 3.0 3.3
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 5.0 3.5
Enrichment 1.0 3.0
Service 4.0 3.8
Value For Money 4.0 3.7
Rates 4.0 3.9

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