Sail Date: September 2018
This was our 11th Cruise and couldn't have been more bored on a cruise. When out to Sea there was nothing to do. No daytime shows not that would have helped any because at night the shows were not good and the sound system was so bad it ... Read More
This was our 11th Cruise and couldn't have been more bored on a cruise. When out to Sea there was nothing to do. No daytime shows not that would have helped any because at night the shows were not good and the sound system was so bad it was like the speakers were blown. The food for the most part was average at best and most desserts during lunch had no flavor. Found a lot of staff not too friendly (mostly Bar people). Had major problem with loud children in our Hallway, as did other guest, They were banging on doors and calling the room over & over and when we all reported it the desk help seemed to not care and neither did security. first port, Grand Turk, there was nothing to do so stayed on ship. And glad that we did an excursions In Amber Cove because there was nothing there to do but the same shops that were in Grand Turk. Will NEVER do another Carnival Cruise again. Read Less
Sail Date: September 2018
While I can venture to say that I have been on better ships, it doesn't mean that this ship didn't serve the purpose of what was needed! First and foremost, I prefer a Guys Burger Joint Burger over a regular Lido deck burger! This is ... Read More
While I can venture to say that I have been on better ships, it doesn't mean that this ship didn't serve the purpose of what was needed! First and foremost, I prefer a Guys Burger Joint Burger over a regular Lido deck burger! This is included in your price which is great. Additionally, the Blue Iguana bar that serves "Chipotle Style" taco bowels and burritos are great! The Captain's Suite needs it's own review, which I will give, but for the most part I am happy with the investment we made to treat ourselves with this suite for our milestone. We are Gold members, but received a lot of Diamond and Platinum benefits as a result of the Port Side suite we stayed in! The islands were wonderful! The time of year we went and the porting times made the weather perfection to walk around and tour! I have been to San Juan, Puerto Rico a few times and really didn't think I'd appreciate any more the island had to offer and was surprised that I bypassed a BOATLOAD of fun with Senor Frogs! The ONLY thing I will say is I thought the Cruise Director wasn't as visible and a bit dry for my taste, however that is a totally subjective remark! Different Strokes for Different Folks and according to DISC Assessment, I'm an "I" personality, so Dustin needed a few more gestures, exclamation points, and overall extraness to win my affection! I didn't mind those things too much because of the nature of our trip and our desire to take in our Captain's Suite as much as possible! I didn't love the pastries or cookies, they are always seriously dry, but the other foods on the Lido and in the restaurants were amazing! Read Less
1 Helpful Vote
Sail Date: September 2018
This Ship is old and needs to be updated, deck looks old and washed out. crew members are very nice and always looking to help. food needs to be worked on, meals were cold in the buffet area. i had an ocean view room with extremely dirty ... Read More
This Ship is old and needs to be updated, deck looks old and washed out. crew members are very nice and always looking to help. food needs to be worked on, meals were cold in the buffet area. i had an ocean view room with extremely dirty windows so i couldn't enjoy the view i paid for because the windows were so dirty. rugs in the state room was dirty. the food selection for kids is very very unhealthy. i am not a healthy freak but come on. i was on a 7+ day cruise and the only things on the kids menu were mac and cheese, hot dogs, pizza, and chicken nuggets. that is awful! the soups offered for adults were on the spicier side so i couldn't offer it to my toddler. so he ended up eating spaghetti, and rice the whole trip. fruit selection is also very poor. Read Less
Sail Date: September 2018
I chose this cruise for 3 reasons 1. Itinerary 2. Price 3. Carnival Past Guest I wanted to give Carnival another try since I’ve been hearing wonderful things about it... And honestly this cruise did not disappoint.... ... Read More
I chose this cruise for 3 reasons 1. Itinerary 2. Price 3. Carnival Past Guest I wanted to give Carnival another try since I’ve been hearing wonderful things about it... And honestly this cruise did not disappoint.... the entertainment was fabulous, the food in the MDR was fantastic, all of the staff was super pleasant and it did not seem to be “fake” we had good conversations with the staff that we encountered... my room steward Leo was by far the BEST! He is absolutely a caring human being and our room was always clean with all our needs met. And on that note I’ve been on many other cruises, and I must say that never had I had the opportunity to interact with the maitre’de she was absolutely wonderful a total joy her name is Larisa... our waiter Martin and Asst. Waiter Mamerto were both super fantastic...overall a wonderful experience too bad that carnival has let go a bit on maintenance of their ships even though they are a bit old doesn’t mean that they should not keep them looking good... I was surprised to see so much rust and dirty or stained windows it made the ship look really bad I have never seen this before on Carnival’s fleet and yes the rooms are dated but at least they were clean. The menu has improved immensely as well there was a time where the food was unbearable to eat so glad that this time around all though it was “cruise food” everything we had tasted amazing! And the only other complaint is that the cabins were very warm we had 3 cabins and they were all very warm... which I noticed it was on many reviews... we complained several times they did send someone to check it and even offered a fan, which we saw them bringing it to our room but somehow never made its way to our room I believe it was given to someone who has platinum status and not us poor “gold” status passenger, but other than that we had an amazing time... the shows in the theater were fantastic... what I remembered from the golden carnival years so glad they are back Read Less
1 Helpful Vote
Sail Date: August 2018
this ship was great oval.Very big from the last one i did 5 years ago i can't even remember the name.Cabin was bigger and better i've to admit(interier).We never got the dinning we requested but the open time 630-930 daily option worked ... Read More
this ship was great oval.Very big from the last one i did 5 years ago i can't even remember the name.Cabin was bigger and better i've to admit(interier).We never got the dinning we requested but the open time 630-930 daily option worked great with our schedule.Please have some money coz most of the free meals that comes with your cruise sucks butt.They have plenty to do from step on...to step off. Service around the ship and anything that you might need is fast considering it's so many people on board. port service to board is around 45 minutes wait. i even don't know why they give you the option on the slot time they want you to come. no one checks that time and there is only one line for everyone and on side VIP for faster checking if you've the suits and up on the cruise.Kids friendly ship. My 8 yr old would have had a blast. he's got to come next time.Coming back,yes that's a given.getting on was okey coz everyone wanted to get on. now lets get back to prices..you'll need an extra 400-800 to spend while on cruise. just like the airlines..you pay cheaper for bags if you pay online way before getting to the airport. when you get to the cruise and find out the internet sucks,too slow,very expensive and everything is cut off completely so that you spend money. trust me. get one drink package..because that lemonade they have is the nastiest i've drunk ever in my life. $ 3.45 for 1.5 L of water bottles.how many will you need for 5-7 days depending on the length of your cruise. anything...i mean anything that you'll buy on board is added a 15% gratuity. so them small amounts add up so quick you'll be surprised. the workers work around the clock to make sure your stay is great. But what i found out there monthly salary.. i saddened me so much. 2800 people,each paying $90 for gratuity and not even half of that goes to those hard working people. while walking around the ship.look around and see how many americans work here? it's less than 5 in the whole ship. that says a lot. we spent almost 400 on food and onboard wifi. so make sure you save up on those hidden fees. carnival is on the business of profit in the name of FUN ON THE SHIP. i think they could make some of the paid things free coz $1500 for two people a'int cheap. hope this helps someone out there. Read Less
1 Helpful Vote
Sail Date: August 2018
We have decided to, as our grandchildren (we have seven of them) reach age 12, take them with us on a cruise without their parents or siblings - give them something (hopefully) that they can remember. That being said, we chose the Glory ... Read More
We have decided to, as our grandchildren (we have seven of them) reach age 12, take them with us on a cruise without their parents or siblings - give them something (hopefully) that they can remember. That being said, we chose the Glory because we had not been on her before and the dates, itinerary and airfare aligned with our plans. We had a direct flight that arrived around 8 am, so we retrieved our luggage and had a little breakfast at the airport - just a sandwich from Starbucks which was okay. We grabbed a taxi and headed to the port arriving around 10 am. We waited outside for 30 minutes or so and they allowed us into the air conditioning to wait to get through security. Another 30 minutes there and they opened security and we were into the terminal. We are priority, so we sat in that area and watched the completion of debarkation of the previous cruise (more on this later). Another 45 minutes and four wedding parties later, we were on our way. We love the Conquest Class ships, we don't know why other than the layout is very comfortable for us. Our connecting Oceanview rooms were ready when we embarked so we went directly to them. These were great for our party of four, and I will book this configuration in the future . We cruise with Carnival at least three times per year, so we are rarely surprised negatively or positively on what or who we encounter. It always amazes me that crew members that have provided services to us before remember us nearly immediately. I have nothing more to say other than, the service that I am accustom to was once again provided by these great people. We have done these ports just six weeks prior, so we didn't do much. In fact, we love staying on the ship when passengers are gone as it is quiet and we have opportunity too engage the crew in longer conversations about their country, family and experiences. We did purchase the Flowrider for our daughter and granddaughter and at the conclusion of 90 minutes they were both quite tired and had huge smiles on their faces - not bad entertainment for $39 each. Dining experiences were normal for us, the menus are pretty much the same everywhere and everynight as the other cruise we have been on. Now here's why this cruise received a 4 out of 5, because of one egotistical person during debarkation. As I discussed earlier during embarkation we watched people slowly moving downstairs to customs. Some utilizing the escalator some utilizing the elevator, which is okay. But, you don't get to decide - one lady barked at people and basically determined for herself how you would get downstairs. It was ridiculous and slow - no wonder our embarkation took so long to start. Now I know they are building another terminal in Miami and hopefully that improves the process. How about getting a few less barking generals that are helpful vice disrespectful. Overall great cruise with a bad last taste! Read Less
2 Helpful Votes
Sail Date: August 2018
To start off ship looks really outdated and is understaffed. Dont not go on this cruise if you re not a fan of making lines. Everything you can do on the ship is crowded. Pool buffet etc... Our room toilet broke and and the toilet kept ... Read More
To start off ship looks really outdated and is understaffed. Dont not go on this cruise if you re not a fan of making lines. Everything you can do on the ship is crowded. Pool buffet etc... Our room toilet broke and and the toilet kept running water and took plumber 30 mins to get to the room and fix it. Cabin had toilet water on the rugs. They left it like that we called back and they show up and leave a blower in my room to dry up the rug. They also charge for wifi and you cant use it because its too slow. They charge for the waters in the rooms and charge for room service after 10pm. If you re hungry at night all you can eat is pizza. Food quality is horrible. Only thing good in ths ship is the staff who have no days off and work everyday. Read Less
Sail Date: August 2018
sounded fun, but was crowded and a big money-grab. Buffets were always packed like a feeding trough. I left an electronic recorder behind, but realized it when I got onto shuttle and immediately filed a report (there was no way my room ... Read More
sounded fun, but was crowded and a big money-grab. Buffets were always packed like a feeding trough. I left an electronic recorder behind, but realized it when I got onto shuttle and immediately filed a report (there was no way my room could have been turned over already - was off early per faster-to-fun). I knew exactly where it was left, etc, yet they were unable to find it and closed the case yesterday. There’s no way to talk to a live person either. Overall, it felt like an overpriced amusement park for adults where the ‘amusements’ were booze, photo shoots, tacky jewelry, and long lines. Even had a lip-syncing contest, which somewhat summarizes the whole experience of manufactured, plastic ‘fun’. The only good thing was the overworked service staff, who nonetheless managed to be helpful and pleasant. I will definitely never cruise Carnival again. Waste of money, to be sure. Read Less
3 Helpful Votes
Sail Date: August 2018
Yes, it’s true and in an ironic twist, this was the first time ever, after taking thousands of trips, the FIRST TIME I BOUGHT INSURANCE! Can you believe it? I couldn’t, even though my duffel bag had my second camcorder (Sony ... Read More
Yes, it’s true and in an ironic twist, this was the first time ever, after taking thousands of trips, the FIRST TIME I BOUGHT INSURANCE! Can you believe it? I couldn’t, even though my duffel bag had my second camcorder (Sony action cam with underwater housing) and four microphones (including my Rode shotgun), headphones, not to mention my unmentionables. Today, after two-and-a-half days (disembarked Aug. 18) I came home and found my duffel bag parked next to my front door. All secured with those thick cable ties and everything intact. Bless you, Carnival Guest Services for following up on my tortured emails and postings on your Facebook page. (Not really bad, trust me.) Now that I’m in a better mood, here goes with my criticism of my cruise. As usual, Carnival delivered what they promise at a value. This was my daughter’s Sweet Sixteen Birthday Celebration. She chose to go on a cruise with her two BFFs (and her ancient old mariner dad) instead of a Sweet Sixteen party for 50 with a DJ, caterer, banquet hall, dance floor, the whole shebang. Personally I think she’s crazy, but that’s another story. Most of it is being told in the videos I’m in the middle of editing, due to be released on my YouTube channel TeachinTV. I’d been on two other ships of this class, Destiny (now Sunshine) and Victory. I like the way-out interior design and once you get used to going up to go down to eat in the aft MDR, getting around it is easy. I wish they had more obvious signs indicating which way is aft and forward, sort of like the way the fish swim in Norwegian’s ships’ carpets. I’d been on two other ships of this class, Destiny (now Sunshine) and Victory. I like the way-out interior design and once you get used to going up to go down to eat in the aft MDR, getting around it is easy. I wish they had more obvious signs indicating which way is aft and forward, sort of like the way the fish swim in Norwegian’s ships’ carpets. Cabin: Was terrific, actually we had two of them, interior, forward (near the bow) separated by a stewards’ closet. Up on the Lido, it was near enough to things vertically. On the other hand, I am absolutely sure that one of the reasons that I didn’t put on ANY weight on this 7-night cruise was because of the distance I covered going aft, for damned near EVERYTHING. I wore out the tread in my sandals. I loved the proximity to the “secret decks” that I’m SURE no one reading this knows about. Right. We had a problem with flooding in the bathroom caused by a crack in the shower pan. They fixed it by the end of day two. Other little problems: a flashing overhead light fixture, a balky bedside lamp switch that I didn’t report, but were fixed. I rigged my walls with magnets, including a couple for my electrical cord that connected to the CPAP across the room. I also brought my power strip to charge all my devices, including battery chargers galore. I liked the “new” re-design, with ample storage, brightened blue and off-white bathrooms and a decent TV. My neighbors were perfectly…neighborly. Shore Excursions: One out of three was bought through Carnival, two arranged by TripAdvisor consultants. Cozumel, we felt confident getting off of the ship and locating a beach place on our own, which we did. Ocean VIP proved to be a reasonable deal, guaranteed to get you back to the ship without forcing you to become a pier runner. (See my video! Soon come.) Unless…you take advantage of their all-inclusive beverage deal. The food was surprisingly good and plentiful. Typical offerings including a decent fish taco and guac. The beach itself is relatively narrow, sandwiched between other beachfront condo/restaurant/tourist traps. I was surprised at how these boats and jet-skis picked their way between the snorkelers. Miracle, no one got propped! Mahogany Bay, Roatan was the most fun. Another one we booked outside of the cruise line. After climbing and then riding ballistically on the back of a little pickup truck and then climbing even higher, we rode a series of like, six or seven zip-lines that encourage to scream your bloody face off, which I did. Hell of a way to descend from a jungle-covered mountaintop down to street level. It scared me witless. Seriously. After zip-lines, we went to the wildlife area where we got to play with the monkeys, hamsters and pet a three-toed sloth. (Face reminded me of Yoda.) For lunch we got ripped off at the restaurant at the zip-line place, but we let it go for six bucks. The food featured the “iguana platter” which we had to try. It tasted like…chicken with small bones. The skin was a little bit off-putting. The beer with the steamship on the label was a very tasty pilsner. On the way to the pier they stopped at a hilltop “shopping center” (row of market stalls) with a wonderful view of the ships. The girls and I had a great time all in all on that day. Belize made me wonder why I got off the ship. Of course we booked the cave and tubing tour through Carnival—and freakin’ missed it! They did put my girls onto another excursion that put them on a boat, then on a beach. And I got a semi-refund. They had a great time although complained about overpaying for scanty chicken and rice. As for me, I booked the Rum Distillery and City Tour. What a fool. It was a total scam; I should have figured it was, after all, Belize. Impossible to shoot video from a moving school bus on THOSE barely paved roads with sleeping policemen every fifty yards or so. The best place to grab photos, the main church, was closed, off-limits. Their colonial architecture is interesting but hardly distinctive. It’s hodgepodge, some of it is well-kept, some of it is rundown beyond belief. The town itself lacks character and a true center. The shopping area where the tenders unload is completely artificial. The highlight of the city tour was the drive-in cemetery. Then came the rum distillery visit, which promised “A FREE SAMPLE.” The museum was small, lots of small stuff like bottles, wood tools and broken glass, mainly photos enlarged. Boring. No real “treasures,” not much to see. Then behind the plate glass wall you get to watch the ladies slap labels on bottles while some guys in the back stand around with clipboards and some others pour stuff in a hopper. By the time I was ready for my “FREE SAMPLE” I needed a stiff shot of rum. Instead, my “FREE SAMPLE” was fruit juice with a drop of rum. It was so bad my tongue and taste buds revolted, I put the full cup down and bought a bottle of water--I needed to wash out my mouth. The entire “presentation” was a prolonged sales pitch for their rum. I found a guy outside selling these outrageously delicious fresh-roasted locally picked cashews and I gorged myself on them. It made my day. George Town, Grand Cayman is a lovely place to park your money, and visit it once a year. If you’re a diver, you’re in heaven. If you’re not, you’re in Boredom Borough. I advise that once you’ve gone to Stingray City, Turtle Kraals (used to be known as…), Hell and back, you’ve done it all. Notable for gracious and polite hospitality in clean, featureless places. The cuisine is…the usual island stuff, nothing distinctive as found in Haiti, Martinique, Cuba, Puerto Rico, Jamaica but borrows from all of them. Seven Mile Beach isn’t even seven miles. Typical Caribbean exaggeration, but it is a pretty beach. Nice if you can afford it. Entertainment: Of course, to a professional curmudgeon such as myself, I found the MOST entertainment was people-watching. I loved the elderly couple with the lady in the wheelchair who dressed in alike tropical gear; I loved all of the groups celebrating reunions, weddings, wakes, you name it; I loved the barflies smoking their brains out in the casino; the guy shaking his cocktail contest entry poolside; the older couple playing the Marriage Game… I could continue, but onto the PROFESSIONALS. To my mind, Carnival has settled into a formula that is all about reducing costs. How? They hire second-rate comedians, no one breaking new territory, sticking to throwing in the “F” word often enough to be “funny.” Sebastian Whatisname was completely forgettable. At least he didn’t rip off George Carlin, which probably would have helped his act. Another way they scrimp is in the music: they hire solo acts that are accompanied by their electronic gear. It’s expensive to pay bands! That’s another reason why you’re hearing recorded music in the “really big shows” in the theater. Another way they save money is in set design, construction and stagehands. They throw a few sticks and pipes together, call it a set and wheel it around the stage. The main “set” is provided by a giant rear-projection screen. The dancing is more gymnastics and cheerleading, although the vocal delivery by the singer/dancers was was pretty good. I loved the way they all presented their version of Motown, without one black performer. The piano guy singer was adequate in the piano bar, delivering dependable covers of Elton John, Barry Manilow and Billy Joel. The rock band poolside did a decent job delivering dependable covers of Aerosmith, The Police, Van Halen. The Caribbean guy on steel drum delivered dependable covers of Jimmy Cliff, Bob Marley and Harry Belafonte. The girl guitar players singers delivered dependable covers of Joni Mitchell, Judy Collins, Joan Baez, kd laing. The best music came from the jazz band, complete with horn section and a real live drummer! Caught their act in the atrium bar. Damn good version of Coltrane! I have to give credit where it’s due: that adorable Cruise Director Julie OOPS, I mean Brittney put on a helluva show! Without revealing one square inch of skin (other than lower legs) she projected her personality without forcing it, with a vocal delivery that is smooth, professionally perky coupled with a set of facial expressions that are totally practiced, with her lips outlined in bright red, clown-like. She was GREAT! Service: Once again, the “Jack Factor” played well. That’s what I call being recognized and called by my name by crew/staff/officers/masseuses, named after my friend Jack who ONLY sails on Carnival because he loves hearing his name spoken aloud. From Santiago the waiter, a smart guy with a quick wit; from A-a-RON, the Maitre D (Aaron) in the Golden Restaurant who handled my problem with my original table assignment with aplomb; Larisa who welcomed me personally to the Platinum Restaurant warmly each subsequent evening; last to Gemma, our cabin stewardess, who adopted ALL of us—as my “next ex-wife.” (I hope she read that and laughed out loud.) She dubbed my daughter and cohorts as her “Little Angels” and took care of them, and saw that my ice bucket was always full and equipped with clean glasses. To drink out of, not to see through. Teen Club: It was policed by Carnival Security, which I can tell you for certain. For a moment they prevented me from entering it to check on my daughter and her friends. They kept their their eyes on me as I walked around the place with my hands in my pockets, trying to discern their faces in the romantic, dark light. Teens were dancing on the floor, some wherever they were, drinking countless virgin pina coladas and acting very sophisticated. I loved it, but was asked to leave them to their fun. Activities: As a videographer, I’m not a participant, I’m a witness. I loved watching the video I shot of that “Love and Marriage Game” thing they have; saw people going crazy shaking their cocktail creations at the poolside contest; watched a mile-long conga line snake its way around the ship at the late-night deck party; I watched a not very hairy guy win the “Hairy Chest” contest; of course I signed up to sing karaoke until this older guy got up and killed his version of some country song. That guy could freakin’ sing, damn if I was going to follow THAT guy. Dining: I’ve become accustomed to the ways that Carnival is producing more with less. Anything more costs. I coughed up for two meals for four at the Emerald Room Steakhouse. I coughed up for the Seafood Shack. I don’t stand in line for food EVER, but I did wait for a couple of minutes behind two other people at Guy’s Burger Joint. I completely missed out at the Deli. Too damned busy! I missed out on the tacos for lunch, but I did have a burrito for breakfast. Forget the buffet now at this point. They have completely shifted their focus away from variety to producing a few staples. The fact is that they refuse to feature the best damned food produced in that galley is the INDIAN FOOD! Their way of saving costs is to siphon away people who LOVE a variety of cuisines toward the Mexican place and the burger joint, both of which produce satisfying food at low cost. Meanwhile they’ve upped their game in the MDR by slimming down the choices and producing higher quality food with better, more creative recipes and presentations. I did see the requisite carving station at the buffet. I loved the lobster salad, but didn’t like the way they make it look like more by placing it carefully on a shallow trench in the roll. In general, the entrees were good to excellent (braised beef short ribs). The side dishes were mediocre (mashed potatoes?) to good (ratatouille). The steaks in the MDR (striploin) were every bit as good as the fatty, sinewy steaks (Cowboy, NY Strip) served in the Steakhouse. Lobster is my favorite thing, prefer it broiled which was fine. As far as my inner foodie’s opinion is concerned, the one thing that ALL Carnival ships do well is chocolate. They start by purchasing a high-quality European chocolate that is the foundation for EVERY scrumptious dessert they produce, with a couple of exceptions. WAY better than NCL or RCCL's chocolate desserts with a discernible depth of flavor. I’m not going to review individual dishes here. Too long to go into. Watch my video, coming soon. As I said to our dining companions, an older quartet NOT my 16 year olds, who watched me leave piles of leftovers on plates in front of me, horrified: "I’m sorry I’m not an eater, I’m a taster." (You don’t have to clean your plate. Your leftovers are processed onboard into fish food. I’m doing my part to help the fish live well.) Read Less
Sail Date: August 2018
This was my first ELITE cruise and Carnival exceeded my expectations! The casino staff (Hosts, dealers and bartenders) were just plain outstanding and my room steward Komang was the bomb. I couldn't have met better friends EVER! The ... Read More
This was my first ELITE cruise and Carnival exceeded my expectations! The casino staff (Hosts, dealers and bartenders) were just plain outstanding and my room steward Komang was the bomb. I couldn't have met better friends EVER! The balcony cabin was awesome. The ELITE gifts were so wonderful The customer service throughout the cruise from guest services to literally everyone was outstanding. I laughed so hard during this past week with my new friends and my husband, I got a ton of sun, I visited some wonderful ports and I couldn't have had a better time seriously ever. This was literally the best of 14 Carnival cruises that I have been on.... The cabin steward was always available and took care of our room morning and night. I never used the dining room because I was too busy in the casino. The buffet provided a good selection of items. I wish they had more normal soups. Sweet Potato Soup is not my thing. Thank you so much Carnival Cruise Lines for making this past week one of the best in my life! I can't wait for another one and I know I have made some lifelong friends!!! Let's go cruising!!! Read Less
Carnival Glory Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.0 3.9
Entertainment 4.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.9
Enrichment 1.0 3.5
Service 4.0 4.3
Value For Money 5.0 4.1
Rates 4.0 4.3

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