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Sail Date: January 2019
Choose cruise because Panama Canal was a bucket list. The ship getting on and off was rather easy, The evening shows was not the quality we are used to with Royal Caribbean. The afternoon filler entertainment was boring and we had other ... Read More
Choose cruise because Panama Canal was a bucket list. The ship getting on and off was rather easy, The evening shows was not the quality we are used to with Royal Caribbean. The afternoon filler entertainment was boring and we had other couples tell us the same thing. The anytime dining was a mess. We had signed up for the 7pm dining and ended up with the any time room. First night after we boarded and got to the any time room, we ate with rather poor service and after we got done, there was a line to get in that stretched all the way to the bar. Heard from another couple it took them an hour to get a table. Had to constantly get up to refill our drinks. The Hamburgers on level 15 was awesome and ate there several times since we didnt want to deal with the crap at anytime dinning One thing we did like was that they had 1st run movies running all the time either on Room TV and the huge TV out by the pool. Good thing due to the rest of the entertainment for us was boring. Read Less
1 Helpful Vote
Sail Date: January 2019
We choose this for the Panama Canal. It was fine. The two shore excursions were good. We especially like the Discovery, Meet the sloths tour. The room steward was great, best part of the cruise. The trivia was good. The Embarking and ... Read More
We choose this for the Panama Canal. It was fine. The two shore excursions were good. We especially like the Discovery, Meet the sloths tour. The room steward was great, best part of the cruise. The trivia was good. The Embarking and Disembarking was good. The rest of the experience left something to be desired. The food tasted like it should be served in a nursing home. No flavor. The best food was the burger place on deck. The pizza was good. The soft serve ice cream became the best dessert. The ship was dated. The shower was tiny. The front desk was less than helpful. Activities on board were limited. The theater was too small, another show should have been added. The lack of access from the 9th floor to the main dining rooms was annoying. We have completed 27 cruises. This was one of the worse if not the worst. Will not travel with Princess again. We like Celebrity must better. Read Less
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2 Helpful Votes
Sail Date: August 2018
If I could give zero stars I would. From terrible food to abhorrent customer service, Princess Cruises made what would have been a wonderful journey to Alaska an absolute nightmare. They lied on their sales material, not to mention ... Read More
If I could give zero stars I would. From terrible food to abhorrent customer service, Princess Cruises made what would have been a wonderful journey to Alaska an absolute nightmare. They lied on their sales material, not to mention promising they could provide babysitter and then waiting until we were on the ship to tell us they cannot do so. The excursions were obtusely expensive and they make it IMPOSSIBLE for you to cancel. Princess nickel-and-dimed us at every turn. What's worse is that for 3 whole days, the ship didn't go to port...which means that all on board were forced to eat only Princess food and pay Princess prices for alcohol, with absolutely no other options. Lastly, getting on and off the ship was a downright nightmare. Never has a staff been less prepared, not to mention less friendly and helpful. Absurd. Princess is downright unethical and unpleasant. I very strongly suggest an alternate cruise line. Read Less
8 Helpful Votes
Sail Date: July 2018
I booked an 11 day land and sea journey with princess because I was told great things about this adventure. But no one told me it was designed for 55+ Spent a ton of money on this adventure and dissatisfied. 7 days on a cruise ... Read More
I booked an 11 day land and sea journey with princess because I was told great things about this adventure. But no one told me it was designed for 55+ Spent a ton of money on this adventure and dissatisfied. 7 days on a cruise and there were 2 yes 2 fun acts / shows in 7 days. A comedy act one night and a newlywed game... 7 days and this was it. The excursions were great when we got off the ship but spent 2500 on this as well. One my husband and I were looking forward to was the helicopter mad dog sledding, when we got off the ship they told us it was canceled and I needed to find something else to do!! What? Meantime there was a helicopter ride to the top of a glacier not offered to us but instead we had to find this out on our own as we were walking through the town? Casual dinning? No one was happy here either? Fun? How are you.... small talk nope! One place to get coffe / tea / water was in the buffet? No juice. Unless you were dusting down then it was free and only at the table. So expensive and not entertaining. Read Less
4 Helpful Votes
Sail Date: June 2018
Went with Princess because of Glacier Bay cruising. Outside of that, the ship was the WORST experience ever. The ship was held together with duct and boarded up windows. Food was TERRIBLE and the staff was even worse. DO NOT prepay ... Read More
Went with Princess because of Glacier Bay cruising. Outside of that, the ship was the WORST experience ever. The ship was held together with duct and boarded up windows. Food was TERRIBLE and the staff was even worse. DO NOT prepay your tips because their is not ONE person deserving of a tip. I've done 20 cruises and never have I seen employees in public areas smoking. But on this one, they were numerous and one being the Captain of the Ship on the Pool Deck watching the movie and smoking !!!! That in itself should tell you how the ship is run. Nothing of the Island Princess was worth the prince. Air Conditioning was not working when we boarded, power went out, hallways and steps were blocked for no reason, repair work done during dining hours in the Horizon Lounge, dirty ship overall, wanted root beer to drink and staff said it was not on the ship, but went to the bars and they had PLENTY, waited over 30 minutes for drink in the bar. Overall....JUST TERRIBLE and my letters and comments to Princess are unanswered, which means they got my money and could care less about customer satisfaction !! Read Less
4 Helpful Votes
Sail Date: January 2018
This ship supposedly came out of dry dock in 2017. They certainly did not work on the superstructure. Many lights missing, with wires hanging out of poles with the ends taped. Never saw the string lights lit. Drain at aft starboard ... Read More
This ship supposedly came out of dry dock in 2017. They certainly did not work on the superstructure. Many lights missing, with wires hanging out of poles with the ends taped. Never saw the string lights lit. Drain at aft starboard doorway on deck 14 was rotten and a hazard. From the front of the ship to aft staterooms on deck 14 required walking outside, without cover, or cutting through the salon. WiFi was all but useless, most passengers (crew included) flooded the ports to use available WiFi. The first week, crew removed rust along the stairwell from deck 15 to 14 and bondoed the gaps. They finally painted the area on the last day of the cruise (day 60)! The swimming pool developed a leak into the 10th floor staterooms and had to closed for approximately 2 weeks. The dining room repeated the menu on a weekly basis. So for eight weeks we saw the same menus eight times. The buffet became very popular as the cruise continued, but no additional staff were added. It was quicker to get your own tea, coffee, or water, than to wait for a waiter. However, the buffet did offer a greater variety then the dining room. The outdoor grill offered good hot dogs, hamburgers, brats and chicken. The pizza was mediocre at best (I have never seen yellow mozzarella cheese before this cruise). A smoking room was available just off the atrium in the center of the ship. The room had seating for ten, and was usually crowded with 15 or 20 passengers as there was no outside areas under cover for smokers. When someone entered. wafts of grey and blue smoke would enter the atrium and the nearby bars. The outdoor area was forward on deck 15 with no rain cover or wind protection. The entertainment was what was expected. However, the theater was not large enough to accommodate all of the passengers. Many passengers would arrive up to an hour before a show to ensure their seats. Many passengers gave up and simply skipped the shows. There was a piano bar with an excellent pianist. However, seating was limited to around 50 passengers, many left standing in the halls. I have to give credit to the bar staff. The waiters and waitresses were attentive, knew the bar menus, and bar service was quick. But at $10 for a cocktail I would expect such service. Most of the docking took place in container ports. This meant taking a shuttle bus to and from the ship as you are not permitted to walk thru the containers. It also meant listening to heavy equipment while in port. The excursions were pricey, and I'm not sure anyone looked at how strenuous the activity levels were, walkers and wheelchairs on rocky paths. The fitness center was small and there were long wait times for equipment. By the end of the cruise I was on my 10th key card to enter my stateroom. Tedious to get to your stateroom after a long day and find you have to return to guest services to replace your card. I can't speak for the rest of the Princess cruise line, but I think I'll look elsewhere for my next cruise. Read Less
9 Helpful Votes
Sail Date: January 2018
bad mistake old ship poor condition poor service uncaring front desk staff poor food quality, choice, preparation,presentation and variety service inadequate help embarking and disembarking poor itinerary poor selection of ports poor ... Read More
bad mistake old ship poor condition poor service uncaring front desk staff poor food quality, choice, preparation,presentation and variety service inadequate help embarking and disembarking poor itinerary poor selection of ports poor judgement of sunday arrivals when everything in the port is closed docked beside HOLLAND america in several ports whose officers were on the dock to meet returning guests, princess had none, HOLLAND america had attendants to meet returning guests as they returned to the ship walking up to them with cold towels and fruit drinks in glasses on trays, princess had cold water in paper cups and towels that you had to look for. Other than production shows which were great poor entertainment poor timing of Captains parties which usually occurred during our super hour poor cruise directors, lack of knowledge, poor approach not at all helpful unapproachable operating officers over priced shore excursions and unhelpful shore excursion staff unhelpful Captains Circle representative. A good ship to stay off Read Less
Sail Date: December 2017
Trip taken mainly to relax and do the canal transit. Ship came out of dry dock a day late and was not finished. There were A LOT of contractors still working on board throughout the cruise. Ship was not ready to go, staff was understaffed ... Read More
Trip taken mainly to relax and do the canal transit. Ship came out of dry dock a day late and was not finished. There were A LOT of contractors still working on board throughout the cruise. Ship was not ready to go, staff was understaffed and too many in training. Having said that, the crew did their best with what they had. Dinner staff was run off their feet and lines for anytime usually ran over an hour to seat. Once inside there were a lot of tables not in use ...probably due to the shortage of staff either on the floor or in the kitchen. Changes to the Horizon while nice to see, presented poor walking traffic for exiting and getting water. Changes have been made in the cafeteria regarding getting juice and other items relying on service staff that were mainly non existent both for breakfast and lunch. This is strike 2 for Princess and never again for the "Island". Princess should be looking to reimburse a lot more to compensate for the terrible experience .. especially for those first time cruising ! Read Less
4 Helpful Votes
Sail Date: September 2017
We choose this cruise to just have a quick getaway from work, have some fun and relax. We were very disappointed by our room, food choice, quality and cleanness of the room. I am glad we didn't get sick. I have no idea how people ... Read More
We choose this cruise to just have a quick getaway from work, have some fun and relax. We were very disappointed by our room, food choice, quality and cleanness of the room. I am glad we didn't get sick. I have no idea how people have given it 4 stars. I have cruised many times, this time was by far the worst ever. I have no idea how people rated 4 stars. Dirty bathrooms, dirty carpet, old worn out sheets, dirty rusted balcony, molds on bathroom walls, horrible food choices and quality. Our bathroom got plugged twice and toilet flush wouldn't work, dirty furniture in the room with dust on the table. Hallway smelled very bad. We were told we will get a free upgrade, then we received a call that we have to pay $39 per person for the upgrade! I have no idea what was the difference between the balcony room and mini-suite? Just an extra dirty sofa and a filthy Read Less
3 Helpful Votes
Sail Date: April 2017
Looking for a relaxing two weeks to help hasten my wife's recovery following her recent major cancer surgery, we decided to spring for a suite, looking forward to a tub and a chaise, as promised to suite passengers by Princess. Not ... Read More
Looking for a relaxing two weeks to help hasten my wife's recovery following her recent major cancer surgery, we decided to spring for a suite, looking forward to a tub and a chaise, as promised to suite passengers by Princess. Not having been disappointed in the past (11 cruises) by Princess, we let them select our suite. Wow, what mistake!! They put us in Pr727, one of the newly-created rooms, a wheelchair-accessible "suite." The room would be much more accurately classified as a "mini-suite with extra noise." There is no tub, due to the design of the accessible shower, nor is there anything resembling a chaise on the standard-sized balcony. There is no divider, simply a pedistal holding two TV sets, as with a mini-suite. Moreover, the sofa was filthy. The officer to whom we complained about the noise before clearing Port Canaveral Harbor allowed as how he hears the same thing on nearly every cruise, that no, there was nothing he could do, as they were full, and that he hoped that we would notify management of the problem, as (he implied) he was weary of fielding this particular complaint. We had some firm plans for Los Angeles, otherwise would have disembarked in Aruba and flown home. The Panama Canal crossing was fun, to be sure, but the overall experience was miserable, as we needed to leave the room for quiet during the day, and got very little sleep at night. The noise was a combination of a very low-frequency drone that is extremely disconcerting, and a two-per-second vibration that rattled the hangers in the closet and everything else. The incessant noise, the fact that we paid for a suite and wound up with the same sized balcony we have had with a standard balcony room in the past, and Princess' lack of concern (they offered us a token credit when we complained, accompanied by no acknowledgement whatsoever that there is actually a problem either with the room or with its being advertised as a suite) have combined to make this our very last Princess cruise, ever. NOTE: I rated 'Entertainment' and 'Fitness and Recreation' both terrible, because the Island Princess 2015 makeover doubled the number of people that needed to be packed into Princess Theater (by increasing the number of guests and at the same time reducing the number of venues), and also eliminated my favorite onboard reaction activity, promenading on the Promenade Deck, since the aft portion of the latter is gone. Read Less
Island Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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