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6 Helpful Votes
Sail Date: July 2019
We are elite cruisers with Princess (have sailed on many ships) and booked two 7 day Alaska cruises from July 3 - July 17, 2019 on the Island Princess. This ship is sadly lacking in public amenities and the cabin was so small you ... Read More
We are elite cruisers with Princess (have sailed on many ships) and booked two 7 day Alaska cruises from July 3 - July 17, 2019 on the Island Princess. This ship is sadly lacking in public amenities and the cabin was so small you couldn't escape to it either. There is no International Cafe, which on other Princess ships serves a menu of very fresh food for 24 hours a day. After 11 pm the only snack available is from Room Service with a limited menu of food which you have to eat in bed as the stateroom has no chairs to relax in. There is no Skywalkers Lounge for a panoramic view of the scenery. There is no Vista Lounge as Princess took lovely lounge space and converted it to revenue producing cabins. There is no Adagio Lounge for relaxing. All that is left is the Wheelhouse and Explorers which are just bars meant to sell liquor and are not convivial day venues. The atrium has no appeal since it is constantly noisy with martini shaking and various music programs and no International Cafe to give you a nice cup of tea and a sandwich. The fitness room and gym are stuck inside with no windows to enjoy the view. The fitness room is so small you cannot stretch because of the number of people on the floor. Stretch classes have been cut from 30 minutes to 20 minutes and 10 minutes of that is taking foot impressions to sell orthotics. You cannot walk all the way around the Promenade Deck as it is always blocked off. There is no jogging track. There is extremely limited deck space since the Horizon Court is at the bow of the ship and most ships have it aft with nice outside tables to enjoy the view out the rear of the ship. There is no aft pool which also affords a view on most ships. The Sanctuary is aft instead of amidship which cuts off the last opportunity to access the rear of the ship. We felt like prisoners on this ship, Stuck in limited public lounges with the Alaskan views only slightly visible through exceedingly dirty windows in the Horizon Court, the dining rooms and whatever few public areas remain. A fleet wide Princess problem is the lack of fresh food on their ships. Frozen fish is unacceptable on an expensive holiday with easy access to port reprovisioning. The only saving graces on this cruise were the entertainment and the staff. The entertainers were very good and on the second cruise we had 3 excellent production shows. The staff (other than Customer Service) were excellent. They are the biggest strength of Princess. Although we often cruise 2 or 3 times a year we are not in a hurry to book another cruise with Princess and will probably give Celebrity or RCCL another try. Read Less
3 Helpful Votes
Sail Date: June 2019
Price at booking was inflated, service was lackluster and the cruise facilities were average but a bit dated. Every little thing was an additional fee. Steak at dinner? $30 extra. Fitness classes? $12-$20 extra. Internet? $60 extra per ... Read More
Price at booking was inflated, service was lackluster and the cruise facilities were average but a bit dated. Every little thing was an additional fee. Steak at dinner? $30 extra. Fitness classes? $12-$20 extra. Internet? $60 extra per person. A nicer glass of wine, even though we already had the all-inclusive drink package? Extra! We gladly paid more for the items that were worth it to us, but the over monetization of absolutely everything, was so off-putting that we will likely never cruise with Princess again. Of the entertainment options that were included, the staff did an incredible job. The guest speakers were great, magician was fantastic. Comedian was okay. You will incur a $14.50 expense every day for the auto gratuity that they supposedly give to the staff. This auto gratuity actually decreases the incentive for the staff to be engaging or to provide excellent service since it is already billed to each guest daily. Read Less
3 Helpful Votes
Sail Date: May 2019
I am glad we were booked on a small ship and were able to cruise Glacier Bay, but we will never cruise with Princess again. The ship is in desperate need of a complete overhaul. Everything was old and outdated. Princess also needs to ... Read More
I am glad we were booked on a small ship and were able to cruise Glacier Bay, but we will never cruise with Princess again. The ship is in desperate need of a complete overhaul. Everything was old and outdated. Princess also needs to overhaul the food and entertainment onboard. I have never had such bad food on a cruise ship. Not only was the quality and execution bad, the portions were very small. The only decent meals we had were at the Crab Pot and Bayou. While all of the servers/employees did an adequate job, none of them excelled. Actually, our room steward was a little lacking. I had to call to get a breakfast room service card each day and he kept trying to turn down our bed at 5:00 while we were in the room. We really enjoyed the excursions, but they are run by outside companies, so I cannot give the credit to Princess. We also enjoyed all of our time on the land portion of our tour. The only complaint I have is that at each and every location, there were no temperature controls for the room. We had to sleep with the windows open in order to have a little comfort. In the future, we will stick with Royal Caribbean. Read Less
6 Helpful Votes
Sail Date: April 2019
We choose this ship because we love it’s sister ship, the Coral. This is NOT the same ship as the Coral. The huge two story Universal Lounge was removed, lots of cabins were added instead. The fitness room was moved from its larger upper ... Read More
We choose this ship because we love it’s sister ship, the Coral. This is NOT the same ship as the Coral. The huge two story Universal Lounge was removed, lots of cabins were added instead. The fitness room was moved from its larger upper deck view of the sea location to a smaller inside the ship lower down deck. It was a joke and people actually paid to use fitness studios in port to workout. The Piazza does not have a La Patisserie that serves coffees AND snacks, even though the large electronic kiosks at the elevators say this. The atrium is small and narrow. The bar at the casino has no snack area unlike the Coral. Less public spaces + more passengers = no empty chairs anywhere on the ship! This itinerary up the West Coast is very popular and that is why we booked it. But they did not have enough spaces for a decent Zumba Class (was taught in the Wheelhouse Lounge) or Dance Lessons, both of which HAD been taught in the Universal Lounge. Because there was only a few good public spaces at night (Theatre, Explorers, Wheelhouse), these areas were always very packed. The Captains Circle evening area is not private like it use to be. The Captains Party was not even held on a formal night. There were NO DAILY HIGH TEAS! The internet was down the last 24 hrs on the ship. These are all deal breakers for me. The bands this time for the most part were not that great. Drinks were too fruity/not good booze. The food was for the most part good although very salty which covers bad cooking. Curtis Stone had a few menu items added here and there but for the most part were missing daily like we are use to. Service in the dining rooms were extremely slow. Coffee tasted watered down and was undrinkable several days. The Pub Lunch food was sad and cold and small except for dessert. Specialty restaurants were good so we ate there 3 nights at $29pp. The buffet was good and seemed highly attended since the dining rooms were slow and empty. Photos were $25 each. There was not enough activities on board nor were there any guest educational speakers on the ports from what we could tell. Pastries were good. Servers and staff were extremely friendly. Cabin attendant very good. The captain and cruise staff very nice. If it were not for the amazing ports we visited, this cruise would have been a bust. We are almost the top tier of the Captains Circle (black card), but from what we can tell, the perks are not that great at this level, except for laundry service. So we may never cruise on Princess again if this ship is any indication of where Princess is going in the future with amenities and costs. That’s too bad. We have done over a dozen cruises with them in the last 10 years. Read Less
4 Helpful Votes
Sail Date: March 2019
In 2015, Princess refit this boat and added space for about 300 more people by shrinking the cabins. Staff was leaned. Restaurants were not expanded. Cabins were shrunk. The results we experienced were as follows: - Poor food ... Read More
In 2015, Princess refit this boat and added space for about 300 more people by shrinking the cabins. Staff was leaned. Restaurants were not expanded. Cabins were shrunk. The results we experienced were as follows: - Poor food service in all venues. ( Time of service, Replenishment, Quality, Ambiance,Noise). One waiter and an assistant handled 22 people in our area. We missed shows due to long wait times as a table close to us gorged on 4 lobster tails each at one dinner and staff was run crazy trying to keep up as our table waited to get served at all. - Meat came out overcooked. I sent my lamb back 3 times until the Head Waiter intervened and brought me a properly cooked piece. - The buffet restaurant became a better option than fine dining. Food was properly cooked with ample seasoning. However, it was crowded and loud. - 2 couples in our group tried the Crab Pot. It was waterlogged and inedible. Fortunately they were given their money back. - Anytime dining resulted in us almost sitting on top of other couples with no option for privacy. I have eaten in MacDonald's with more space between tables. - No cabin seating other than the bed. Our room did not match the picture online. Carpet and furniture were worn and resembled a 2 star interstate hotel. - Slow inconsistent room cleaning due to 1 room attendant handling 17 rooms. Do not expect a towel animal on this cruise. You are lucky to get a towel. - Staff unable or unwilling to resolve issues. Need to find a Senior Officer in order to get any resolution. Promised refunds then are never processed. They will say anything to avoid actually dealing with the issue. They would not allow me to escalate my issues. I had to find out who was in charge of an area and track them down myself. Seemed as if staff was either untrained or burned out. - No answer on room service and dining reservation lines. Waited over 15 minutes in one case and gave up. - Internet is time based and a ripoff. Of 300 purchased minutes, was only able to actually use 100. Do not buy this option unless you constantly want to be scolded by the Internet Manager for not logging off. Found out later that even if you log out, the slow service will keep you logged in wasting your time. I was promised a refund after submitting a complaint. it never appeared on my final bill. - Ports are on the yet undeveloped sides of islands. Tours then take 65% of the allotted time for travel leaving little time to enjoy sites. Colon is a slum. Falmouth has no amenities. Porto Limon has about 8 streets and is mostly undeveloped as of yet. Used to be a Banana Port. Only options for the independent traveler if you do not book a tour are the fake tourist shops in the port buildings. Only Cartagena and Georgetown presented opportunities other than tours for exploring the island. -Ship itself is in need of another update (Carpets worn, Furniture worn, Elevators break frequently.) - Fitness area is cramped with no windows. - The My Princess app is not aligned with the paper Princess Patter. It is not user friendly. - Announcements cannot be heard in the rooms. You have to open the doors to hear and often cannot hear most of the content. This is a safety issue. Only positives we hit on the cruise were the service staff themselves. Most of the Waiters, Bartenders, and Room Stewards were warm and friendly often more helpful than management. We are young active Seniors. Ship activities seemed to be focused on an older , less mobile demographic. Napkin Folding was not high on our agenda. The Cruise Director while flamboyant was not a good fit. It did not seem that this ship was designed for those with mobility issues. Long elevator waits, crowded elevators, and malfunctioning elevators forced those with mobility issues to use steps. We have cruised throughout the world on three other lines. This was by far the worst cruise we have ever taken. We left more stressed than we arrived. We will never cruise Princess again! It seemed to us that Princess was stuck in the past and no longer innovative. Ship and systems were designed to put profit over quality. Our gift for being a past customer was an invitation only presentation on new cruises. On other ships we would have had a Captain's reception not a sales speech. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this cruise to see the Panama Canal, which was the highlight and a great experience, for the family. Boat seemed aged, every thing costs an arm and a leg, and bathrooms are very small. This was a family cruise with kids, but ... Read More
We chose this cruise to see the Panama Canal, which was the highlight and a great experience, for the family. Boat seemed aged, every thing costs an arm and a leg, and bathrooms are very small. This was a family cruise with kids, but there were very few kids on the ship. The demographic is very old, so lines are slow and the entertainment is suited for that generation. Disappointed with Princess, will not take a cruise with them again. Some of the staff were a rude on disembarkation day. Food was okay, but got a little tiring after awhile. I do want to not that generally the staff was pleasant and amenable. The ports of call were just okay. Jamaica was probably our least favorite would avoid it. Our favorite being Grand Cayman with very little hassle and great port experience. Would suggest that if you plan on taking this cruise expect not to be overwhelmed, but under whelmed. Read Less
5 Helpful Votes
Sail Date: February 2019
Our cruise on the Island Princess should have been terrific. After all, we were visiting some interesting Caribbean and Central American ports, and going into the Panama Canal (a bucket list trip). But the cruise was a disappointment for ... Read More
Our cruise on the Island Princess should have been terrific. After all, we were visiting some interesting Caribbean and Central American ports, and going into the Panama Canal (a bucket list trip). But the cruise was a disappointment for many reasons. First, we were advised that there had been an outbreak of norovirus on the cruise that just ended, causing widespread diarrhea and vomiting. They advised us that they were doing an extra thorough disinfection, which we found reassuring. But when we got on board, they had done more than just disinfect. They removed all the interior shelves from the stateroom refrigerators, along with the metal racks in the fridge doors that hold drinks. They never explained this, and never returned the shelves and racks, which made the small fridges even less useful. Also in the interest of hygiene, passengers were not allowed to serve themselves at the buffet. Anything you wanted – from an orange to a dinner roll to a spoonful of scrambled eggs or a pastry – had to be pointed out to one of the crew, who would put it on your plate. This extended to salt and pepper packets, ketchup, tabasco sauce and other condiments. You couldn’t touch anything. You had to stand in line to have a crew member pull a glass of water or iced tea. You had to have them pull your cup of coffee and guess at how much cream to put in. It made the process slow, irritating and chaotic. At the pool grill, you couldn’t put ketchup on your own burger or fries. You had to wait for someone to put pepper flakes or oregano on your pizza slice. Then there were the dining rooms. The ship was recently (2017) refitted with additional staterooms, adding up to 300 guests (was the resultant overcrowding one reason for the norovirus outbreak?). But they didn’t add any dining rooms to handle the extra guests, so there was a 45 minute wait for a table every night at the ONE restaurant with ‘anytime’ seating. That jamming in of additional passengers speaks to another annoyance. They have found a way to squeeze extra money out of every single aspect of your cruise. The waiters constantly push you to buy more drinks. The photographers are constantly snapping photos and videos to sell you. The dining room menus have inserts trying to get you to ‘upgrade’ to steaks at additional cost. The chef and maître‘d put on a cooking demo and then try to sell you a cookbook. Bottles of water to take on your shore excursions are $2 each. Of course, soda pop and alcoholic drinks cost extra, and the first few days crew work hard to sell you a cruise-long ‘beverage package’ which comes out to about $689 per person including 15% bar gratuity, which means you’ll drink 6 alcoholic beverages a day to break even. On the bright side, drink anything over 6 and you’ll come out ahead (although your liver may not). In short, every day and every meal or activity seemed to bring one more little annoyance. After a while, they just started to add up and suck some of the joy out of what should have been a lovely vacation. The ports we visited were great; but unlike the old slogan, ‘getting there’ was NOT half the fun. Our last two cruises were with Regent, which cost more initially (it's all-inclusive and a bit more luxe), but which always delivered excellent service that seemed to anticipate our needs, instead of looking for ways to capitalize on them. We tried Princess to save some money. In the end, the savings simply were not worth the aggravation. Read Less
Sail Date: February 2019
We chose this cruise because it was going through the Panama Canal. But as you very well know, it sailed right after an abbreviated cruise because of a infecting virus. And yes 3 days into the cruise, my wife got sick. Something she rarely ... Read More
We chose this cruise because it was going through the Panama Canal. But as you very well know, it sailed right after an abbreviated cruise because of a infecting virus. And yes 3 days into the cruise, my wife got sick. Something she rarely does. She was seen by the medical staff and was told she only had the Flu, yet was quarantined for 24 hours, forcing us to miss our excursion in Cartajena; the one she wanted to do most! (WE were refunded). Then after the 24 our period, a medical person came to check my wife's temperature and vitals. His batteries in his thermometer were bad and the unit wouldn't work. Because my wife is a Medical assistant, she had two thermometers with her. She checked herself with both and had readings of 97.7 and 97.2. The Medic said that wasn't acceptable because they were not calibrated to their scale. He said he was going for batteries but never returned. After 2 hours I went to the medical office to find him, only to learn that the staff had just gone on an additional 4 hour break. My wife was stuck in the cabin 7 hours in addition the original 24. And of course we ate room service with additional gratuities. I prepaid for the passenger protection plan but was billed when we checked out at the end out our cruise. I was told that was procedure and that I needed to file wit the AON insurance group. Redundant procedure for sure. Then when reviewing the medical findings it was stated Neg type A and B flu. Positive for a gastrol intestinal Virus. Well I guess that's why a cleaning crew came to our room at all hours, 6 times to disinfect. The food was OK at best. But we didn't know that we needed to bring formal attire for the "Good Stuff" However we often had room service because we acclimated to that while my wife was confined. The service then was always very good. We did not get involved with the fitness and recreation, nor did we use any public rooms. Our excursions were more oriented to the vendors than the culture. We have filed our insurance claim with AON. But feel we are entitled to some form of compensation for our medical issues (it was the Virus) and our missed excursion. Read Less
Sail Date: February 2019
This was our first time cruising with Princess and we were disappointed. The food quality was poor, the on board activities limited, we had to skip a port due to high winds and then parts of the ship were closed due to an excessive ... Read More
This was our first time cruising with Princess and we were disappointed. The food quality was poor, the on board activities limited, we had to skip a port due to high winds and then parts of the ship were closed due to an excessive outbreak of norovirus. We knew the ship was small and older but the on board activities were dull and tacky. The quality and variety of food at the MDR, the Horizons Buffet and both specialty restaurants were the poorest of all 4 cruiselines we have sailed. The tiny fitness center is in the windowless bowels of the ship and dark and depressing. And while we understood that this itinerary attracted an older crowd, we were surprised to be one of the youngest couples on board (we are 55 and 59). Few of the onboard activiites were designed for an older demographic so the evening events were empty and boring. The biggest thing to do on board was afternoon trivia. Due to the norovirus outbreak the library and parts of the casino were closed. Read Less
5 Helpful Votes
Sail Date: January 2019
My husband and I chose Princess because they had come so highly rated. In the past, we had cruised using other cruise lines and had wonderful experiences. We were really excited about going on a Princess ship through the Panama Canal. ... Read More
My husband and I chose Princess because they had come so highly rated. In the past, we had cruised using other cruise lines and had wonderful experiences. We were really excited about going on a Princess ship through the Panama Canal. The ship itself is outdated. Windows were not cleaned regularly if all on board. The dining rooms and buffet had a 60's decor. We especially found our room (a balcony plus) to be lacking. The bathroom was TINY and the shower even TINIER! We are both average size people and could hardly fit in. I can't even imagine how heavier people manage. The shower did not slide down so being small, I just got bombarded with spray whether I wanted to wash my hair or not. The balcony in our room needed painting in spots as rust was showing through. It also had big globs of paint splattered on the tile. I had requested a queen and we had 2 twins when we arrived, so I had to call and had them remake the bed when we arrived. The steward was pleasant enough, but did not impress us with his friendliness or service. Then, there were the terrible meals. We originally started in the regular dining room, but after tasting the dried up red snapper and overdone steak we ended up in the buffet every night. The quality was somewhat better, but not top quality. When they included a carved meat, the chef would prepare the gravy in same manner with the same beef broth and whatever. Desserts were simply not good except for the occasional cookie. We did not attend any entertainment, so I cannot comment on that. The shore excursions were good, but we did not like some of the ports we went to. Limon and Colon were terrible. Hope they change those destinations in the future. Grand Cayman Island was so crowded, that port could be eliminated. And when we boarded , they had changed our port in Jamaica to Falmouth instead of Ocho Rios due to crowding. Falmouth was okay. This trip had been on our bucket list, so we were happy to see the Panama Canal, but honestly, I wish we had gone on another cruise line. Very disappointed. Read Less
2 Helpful Votes
Sail Date: January 2019
I spent nearly $3000 on a cruise for 2 and my cabin was on the lowest floor in the back of the boat above the engine. The Vibration from the engine at times was unbearable, as was the noise. We were offered ear plugs to block out the noise ... Read More
I spent nearly $3000 on a cruise for 2 and my cabin was on the lowest floor in the back of the boat above the engine. The Vibration from the engine at times was unbearable, as was the noise. We were offered ear plugs to block out the noise which I felt was an insult. Make sure you are on one of the upper decks!!!! Numerous times throughout the cruise there was a significant stench, similar to that of a sewer. Fellow passengers also reported this foul smell to guest services. My partner and I felt the stench was so palatable that it may contain toxic fumes that were harmful to our health. I asked on three separate occasions to contact us for a face to face visit through guest services, we were not contacted. The excursions were so so and one of our excursions was canceled due to a broken down boat (very upsetting). The term ANYTIME DINING should be abolished, throughout our cruise, we were unable to dine ANYTIME and were forced to dine in the Horizon Court. A few different times we were unable to be seated at the Princess theater even though we were 30 minutes early, unacceptable. The entertainment was wonderful, most of the staff as well, excluding the front desk. I highly recommend they get at least one English speaking person at the front desk. Excursions were overhyped and I found you could actually buy them significantly cheaper once you hit you got off the boat. Read Less
1 Helpful Vote
Sail Date: January 2019
chose cruise for Panama canal Columbia is a waste of time ship should find alternate port,same with Colon Panama canal crossing was nice Buffet breakfast was poor prepared eggs ,pancakes and french toast cold Diner selection ... Read More
chose cruise for Panama canal Columbia is a waste of time ship should find alternate port,same with Colon Panama canal crossing was nice Buffet breakfast was poor prepared eggs ,pancakes and french toast cold Diner selection questionable Mongolian night Spanish night desserts tasted like frozen desserts you get at a supermarket. some furniture in wheelhouse pub was torn also found lounge chairs by pool torn went to dinner in anytime setting rest. and twice was told we would have to wait at least 20 to 30 minutes and both times when we walked in saw at least 12 empty tables Showers in cabin very small however cabin steward was terrific Entertainment was very good. For the price I would have expected more Upgrade seems to be there key word I would think that in day and age Internet would be included without an up charge If at the end of the cruise you have a balance coming to you why would you not credit your credit card they are quick enough to bill it Would look at other cruise lines in the future Read Less
4 Helpful Votes
Sail Date: January 2019
We wanted to go on the Panama Canal cruise. The itinerary was great, stopping at all the places we wanted to see. The excursions we took thru Princess were fabulous. We also enjoyed just seeing some of the places on our own. The ... Read More
We wanted to go on the Panama Canal cruise. The itinerary was great, stopping at all the places we wanted to see. The excursions we took thru Princess were fabulous. We also enjoyed just seeing some of the places on our own. The evening shows were mediocre....the performers, comedians, illusionists were good, but the actual shows put on by Princess were just mediocre. There wasn't enough room for everyone who wanted to see the shows, so you would have to get there 30-45 minutes to get in. Something definitely needs to be done in this area to accommodate everyone...our ship experience...with all the good things... was marred by an extremely bad smell that permeated in the hallways and our room. Quite frequently the ship elevators would smell like leaking sewage. This ship is definitely in need of repairs and upgrades... we were in a "aft" room because we booked late. I wouldn't advise this as it was very noisy. Read Less
Sail Date: October 2018
There were positive aspects to this cruise but enough negatives where we will not take another Princess cruise. Negatives: Lack of comfortable in-cabin seating (either the bed or one hard desk chair). Poor Main Dining ... Read More
There were positive aspects to this cruise but enough negatives where we will not take another Princess cruise. Negatives: Lack of comfortable in-cabin seating (either the bed or one hard desk chair). Poor Main Dining experience--lack of variety, food was tasteless and cold. Poor Princess-arranged flight schedule and airport transfer--Almost missed the boat,arrived during muster. Return flights were too close together--first flight was late so we missed connection. Water/sewage problem/smell entire cruise. Almost every night water was shut off and unable to flush toilet. We occasionally experienced a sewage and/or moldy smell. Positive: Entertainment--cruise entertainment staff were excellent and put on a different show each night, Buffet dining, unlike the Main dining, was excellent. There was a large variety of interesting choices which were mostly delicious. There was plenty of seating even at the busiest of times. Staff was friendly and helpful. The destination lectures were very informative and thorough. Read Less
Sail Date: October 2018
We chose this cruise because of the ports of call. We enjoyed visiting the ports. The sights were great. The excursion at Dunn's river was great. Just walking in the wall city in colombia was enjoyable. The ship on the other hand was ... Read More
We chose this cruise because of the ports of call. We enjoyed visiting the ports. The sights were great. The excursion at Dunn's river was great. Just walking in the wall city in colombia was enjoyable. The ship on the other hand was not great. It took some time to be served our dinner at the dining rooms. The ship did not have much activities to choose from. The entertainment and activities was not very interesting. The ship's style is very dated. The cabin was small. We were on deck 8. The bathroom smell of sewage. The steward tried his best to freshen it up but it did little. We were told water will off for 2 hours but we were disturb by jack-hammering, dust and bad smells for 6 hours. Customer service and management did little to improve our experience. This was the first cruise we had with Princess and most likely will be our last. Read Less
Sail Date: October 2018
We selected this cruise as it took us to one of our bucket list destinations. As we have both always enjoyed our Princess Cruises, it was the only cruise line we considered. Boy, are we sorry we did. This was the most disappointing cruise ... Read More
We selected this cruise as it took us to one of our bucket list destinations. As we have both always enjoyed our Princess Cruises, it was the only cruise line we considered. Boy, are we sorry we did. This was the most disappointing cruise we’ve ever been on. From the lousy service in the specialty dining room, to the lack of visible service at the poolside decks and in the buffet, we were sorry this was where we decided to spend our vacation time and money. The wait staff was unfriendly and extremely slow, where it was easier to get up and get things we needed (like utensils and drinks) ourselves than try to make eye contact with anyone. A big Pet Peeve was being forced to yield to their right of way when crossing paths in aisles and walkways. I am all about being courteous and helping others, but when someone carrying a pitcher of water doesn’t step aside while I’m precariously balancing a plate, drink and utensils, I get agitated. The lack of being able to communicate verbally was frustrating as well at the customer service desk. So Much so, that I finally gave up and walked Away. Read Less
2 Helpful Votes
Sail Date: September 2018
Terrible slow service in the restaurant and a bad waiter. We had a pre-paid reservation for the same restaurant for another night but canceled due to our bad experience. Princess also needs to make sure that the beautiful pictures on the ... Read More
Terrible slow service in the restaurant and a bad waiter. We had a pre-paid reservation for the same restaurant for another night but canceled due to our bad experience. Princess also needs to make sure that the beautiful pictures on the boat that shows the pictures of the food dishes should match what Is served to you. It is almost like night and day difference (have some look at the picture on display of the short ribs pasta dish and then go order it in the restaurant). You will be shocked. Also, our bathroom in our suite was dirty as there was mold on the shower grout walls. The shower curtain was stained yellow across the bottom. Also, the fitness center was truly the most disappointing fitness center I have ever seen on any cruise ship that we have been on. Stuck in a room with no windows and just staring at walls is unreal. How could you ever enjoy working out? Many comments from passengers on board said they would not work out because of the fitness center location. We have been on many cruises and will most likely not go on Princess again. Read Less
3 Helpful Votes
Sail Date: September 2018
I chose Princess lines because i have sailed with them before amazing service and cruise to Alaska in 2001 .This time i felt i did not get my moneys worth . I wish i could be compensated for a portion of my trip because there were so many ... Read More
I chose Princess lines because i have sailed with them before amazing service and cruise to Alaska in 2001 .This time i felt i did not get my moneys worth . I wish i could be compensated for a portion of my trip because there were so many issues ,example the drink packages are a total ripoff particularly with the exchange being CND to US and what types of alcohol is included in the Premiere Package, Not enough live music on the deck or at nightly venues plus the DJ was not seen therefore you could not request songs, The nightly venues closed early as well the Casino. The beverage service on Deck very poor. The cigar lounge was extremely disappointing & very small with extremely poor air filtration. I spoke to some people who smoke & they advised unlike other cruise lines who have a very nice "covered smoking area" this ship did not - it appears that more people smoke than what most think! My Wife & I heard many disappointing things from long time Princess cruisers. Read Less
1 Helpful Vote
Sail Date: September 2018
We choose this particular cruise because we wanted to see Alaska as late in the season as possible. We hoped to see the Northern Lights and our best chance was mid- September. We spent 11 days on land, followed by a 7 day cruise. ... Read More
We choose this particular cruise because we wanted to see Alaska as late in the season as possible. We hoped to see the Northern Lights and our best chance was mid- September. We spent 11 days on land, followed by a 7 day cruise. Boarding the ship couldn't have been any easier. We arrived via tour bus and from the time we dropped our luggage off to the Porter's outside and to us actually getting on the ship was maybe an hour. I was surprised to find that our stateroom was ready immediately and our luggage was waiting for us. The ship was on the smaller side but still quite nice, our cabin was small, but the large closet area made it so much less cramped once we were able to unpack our bags and get our suitcases out of the way. Dining left something to be desired. The food was simply okay at best whether it was in the buffet, dining room, or one of the specialty restaurants. We traveled as a group of 4, and often used the words "interesting" and " unimaginative" to describe whatever it was we were eating. It wasn't necessary good or bad-- just Interesting. I'll admit to being a bit of a picky eater, however there were times I'd go through all of the buffet lines and only come out with a bowl of Alfredo Pasta. I ate the same meal all 3 times we went to the dining room for a lack of anything else. Yes. I'm picky, but not THAT picky. Even my husband who will eat quite literally ANYTHING was pushing food away saying he didn't really like it. The most surprising part was that there was no food available ( other than room service) after 11pm. Entertainment and Actives were a disappointment as well. We booked the cruise knowing Princess was geared towards an older crowd-- which was perfectly fine as we're not really inclined to do much drinking or partying and we were planning to use the time to wind down and relax. The Princess Patter would arrive every evening and we'd read through it and circle whatever activities seemed appealing to us. There wasn't much to choose from.... There were 2 comedy shows offered, and maybe 2-3 of the typical game shows. The major Showtime production was " The Modern Man of the 60's, 70's and 80's." All of the activities ended by 10:30pm and we found ourselves headed to our cabin to watch TV for a lack of anything else to do. On one hand we were disappointed but on the other hand we didn't feel as if we were missing out on anything when we went to our cabin and took a nap. BTW we're in our early 30's, we don't knit, play bingo, eat dinner at 4pm or go to bed by 8:30...... Service was great. Everyone seemed happy and more than willing to accommodate any requests we may have had, Our room attended was always joking around with us and the bartenders would recognize us and remember our drink order. We did not do any shore excursions so I cannot comment on that, but the Ports were nice. Everything was well within walking distance, and they had plenty of stores and shops to poke around in. The scenery was amazing. Disembarking was fairly easy. Nothing out of the ordinary there. We sat next to a couple at the airport who had just taken the same cruise as us. They were a bit older, maybe 50's - early 60's and they more or less said the same thing. They were disappointed in the food and entertainment. We all said this was our First, and Last cruise with Princess. Read Less
Sail Date: August 2018
In two weeks couldn't get air conditioning fixed, Bathroom door handle fixed after ten days, only water coolers in Horizon were failing for ten days and only fixed a day after they died. Entertainment was sporadic and very limited. ... Read More
In two weeks couldn't get air conditioning fixed, Bathroom door handle fixed after ten days, only water coolers in Horizon were failing for ten days and only fixed a day after they died. Entertainment was sporadic and very limited. Crew was great but seems ship is revamped to make profitable to sell. Half of promenade is missing, fitness room inside, need to find a server to get lemonade from bar. Small things like only four catsup bottles in Horizon Buffet that keep disappearing to some table and long wait till staff find some -yet walking buy specialty dining a bottle on each table. During week one carpet in hall was torn up and new carpet glued down - incredible smell of glue lingered in rooms and hall was a surprise not expected. Not ever going on Island Princess again. Really disappointed in what we experience on Island after just recently coming off the Star and Caribbean Princess- seemed like a different cruise line. Read Less
6 Helpful Votes
Sail Date: July 2018
Chose this cruise to take some members of our family, who have never been, to see Alaska. The ship has been refitted to accommodate 121 more high end cabins and now is crowded. Our balcony cabin, C 520, was clean and somewhat adequate ... Read More
Chose this cruise to take some members of our family, who have never been, to see Alaska. The ship has been refitted to accommodate 121 more high end cabins and now is crowded. Our balcony cabin, C 520, was clean and somewhat adequate but the shower was impossibly small with a fixed shower head. There were two controls, one for heat and one for the actual water flow. We had lots of trouble with either being scalded or frozen as the temp fluctuated when anyone else on the ship used their showers, etc. The gym was appalling. It's on the sixth floor with no windows and very limited equipment that needs to be replaced. The food was mediocre. The lobster served on one night was inedible [salty and old, not fresh]. We made our own private shore excursion reservations through other sources. We suggest you do the same via the internet. The entertainment was okay with one production show being just dreadful! Our cabin steward was mostly absent. He did clean our room but never provided ice which we requested daily with the exception of one time. The rest of the ship's staff was excellent with the exception of the Captain's Circle hostess. She was overbearing and rude! No, we will never sail on this ship again. We have sailed many times on Princess since sailing on the original Pacific Princess and have loved the line so we are not cruise beginners. Have also sailed on Carnival, Holland America, Celebrity and Royal Caribbean. This was our first less than wonderful Princess experience. Read Less
5 Helpful Votes
Sail Date: April 2018
We picked this cruise as we had done one like it on the Coral Princess. This was really disappointing. The food in the Horizon was barely palatable and almost the same every day. The food in the dinning room was less than stellar. We ... Read More
We picked this cruise as we had done one like it on the Coral Princess. This was really disappointing. The food in the Horizon was barely palatable and almost the same every day. The food in the dinning room was less than stellar. We had been on the Grand in February and loved the food. Island needed a new chef or better cooks. Our waiters were the "do nothing beyond serve" guys. I had to go to the dinning clerk to get them to sell me an after dinner shot of Baileys. My free bottle of wine was only what they could walk over and get, yet another waiter got me the one I wanted (he had to go downstairs, couldn't my waiter - I guess not) The room steward, on the other hand, was beyond belief. He was truly the best of the best and I always find room stewards good, but Kamal was superior. The ship is over crowded. The production shows were one the second night and not another until the trip was almost over. The rest of the entertainment were unfunny comedians, a guy with 1000 voices who sounded the same, but!!! Branden and James (entertainers) were by far the most outstanding performers I have seen on a ship. No wonder they were on America's got Talent. Overall the cabin was fine, the service except for our waiters was good, we missed Nicaragua because of riots, but Ensenada was fine and food there is better than ship. Ship is over crowded because they added additional rooms and removed the Vista lounge and no International Cafe in the atrium. The Cruise Director was nice and lower key than most. Would I go on the Island again, no but that is because I found the food poor (one of my table mates sent back their entree four different times it was so bad) that mostly I ate pasta,. Read Less
2 Helpful Votes
Sail Date: April 2018
WANTED TO GO to panama canal for a long time. could finely afford it. i went with princess because the last one (15 years ago), the bed was more comfortable than the other ship. what a disappointment it was when i couldn't sleep in ... Read More
WANTED TO GO to panama canal for a long time. could finely afford it. i went with princess because the last one (15 years ago), the bed was more comfortable than the other ship. what a disappointment it was when i couldn't sleep in the bed. tooo-o-o soft. the food was not up to the standard i was expecting. everything had a price. surprised the toilets outside my stateroom weren't "pay per use". i also feel the bingo was fixed because the same person won bingo 6 times, the last time she won the jackpot game of $5800+. that is against all odds. and then they penalized the people who couldn't afford the $120.00 a day to play at every session we couldn't get a tablet to play for the big money. the excursions were definitely worth the money. totally not cruising on princess again. Read Less
7 Helpful Votes
Sail Date: January 2018
We had never sailed with Princess Cruises before and chose this cruise because of the itinerary. Unfortunately, we were not very happy with the Island Princess. For the 60 day cruise we booked a Premium Suite on Baja deck. We wanted to ... Read More
We had never sailed with Princess Cruises before and chose this cruise because of the itinerary. Unfortunately, we were not very happy with the Island Princess. For the 60 day cruise we booked a Premium Suite on Baja deck. We wanted to be comfortable during the 60 days and also wanted a balcony from which we could also see the views from the back of the ship. The stateroom B745, which we chose, is very comfortable. We liked the small entry hallway – nobody could see in to the room when the door was open. The bathroom (with bath and shower) and separate toilet with hand basin, are large and roomy. The stateroom furniture and beds are very comfortable and we had sufficient wardrobe space. The steward, Marlon, did a great job. We did have a problem with the balcony furniture. The balcony for this suite is not very deep (which we knew) but the furniture is too large and left very little space for movement. Further to that it was very shabby, heavy, Italian style metal furniture from which the paint flaked off every time we touched it. The cushions and mattress on the sunbed were always damp and salt stained. We asked to have the furniture changed but only the seats could be removed. The sunbed was so large and heavy, we were told that it could only be removed by a crane! Guest relations informed us at the start of the cruise that this would be done within the next month (February) but this never happened. As we were expecting the advertised “upgraded furniture” we were very disappointed and have complained directly to Princess Cruises. A further missing suite amenity was the “CD/DVD player with access to a complimentary DVD library”. As this amenity was one of the reasons we booked this expensive suite we placed a complaint. We were informed that during dry dock (December 2017), all the televisions were changed for flat screen ones and that they didn’t have time during dry dock to fit up the DVDs (or video on demand?). Guest relations offer was to fit up DVDs for both televisions in the stateroom either with extra furniture or by fixing shelves to the (new) walls. We turned down this offer since shelves on the walls and more furniture would take up more room and could be a cause for accidents. Guest relations told us that they reported this to HQ and, as other guests had also already complained, Princess were working on the amount which would be refunded for this missing amenity. Our written complaint to Princess has been replied to but the reply is unsatisfactory. Our biggest complaint is why weren’t we informed in advance? We had other problems regarding repairs in the stateroom, loose electrical socket, loose fittings on the lamps, seal on the shower cabin door, bathroom door hydraulic cylinder etc. and these problems were solved quickly and efficiently. The ship: There was often a smell of sewerage in the corridors and lifts. Unfortunately, the in-door Lotus Pool area was always very cold (colder than outside) which made it very uncomfortable to sit in after using the pool. The ship had the feeling of being over-full. In the pools areas, the seats and tables with chairs near the bars and grill were quickly taken or constantly being used by people playing cards. This made it difficult to enjoy a meal outside. Public rooms, theatre and bars were quickly full if there was entertainment etc. Safety Drill: Our muster station was in the Gym on the 6th floor. This was very full during the safety drill and seemed quite a dangerous place for the guests with walking aids. The music they play before the safety drill maybe OK for the Love Boat but safety is something to be taken seriously and not to sing about. The staff and officers: We cannot complain about the staff. The service personnel in the restaurants and bars we visited were friendly and do a good job. The guest relations office Martin did a good job and helped us where he could. Otherwise the atmosphere in guest relations is very cool. Our steward, Marlon, did a terrific job and was very friendly. We had little to do with the officers (except as written below under ports and excursions) we did though have misgivings about Michele Tuvo, the Captain for the first part of the cruise. From other guest’s comments we understand that they like the captain to be entertaining but surely that’s the job of the entertainment manager. His announcements ending with “… never the less Bye Bye” or the childish “….who’s responsible for the weather? Me, me, me, me, me….” just couldn’t be taken seriously. To see him so often. taking part in the entertainment and walking round the ship made us wonder who was doing his job on the bridge. We would have rather seen the Executive Chef and Food and Beverage Manager occasionally visit the Horizon Court and ask the guests how the food is! Food: NB: The following comments on the food are nothing to do with the cooks in the galley. The Executive Chef and Food&Beverage Manager have the sole responsibility for what gets put on the table. We prefer to eat in the buffet restaurant and were very disappointed with what was offered in the Horizon Court. This was more of a canteen than a cruise buffet restaurant. The cold buffet with salads, the bread, pastries and dessert buffet were good, but the cooked food was terrible. Pasta was constantly so undercooked to be inedible, fried potatoes were mostly burnt on one side, the dahl (lentil curry) started the week looking like lentils and ended the week looking like brown mashed potato. Talking about mashed potato – this was a staple – every day bland mashed potato and gravy! Do the Princess cooks know no other way the cook potatoes. The themed buffets were not worth the bother of visiting. Surely a German buffet should have a bit more than Weisswurst, Sauerkraut and Schnitzel. As others have already written, the food was at the most, lukewarm, and badly cooked. Everywhere there are warning signs about eating undercooked meat etc., but the executive chef obviously didn’t take this into consideration. Apart from that there was not a great choice of dishes and these were often repeated. The breakfast buffet was also very boring. We talked to the chefs about this but nothing changed. On a few evenings we took advantage of being able to order room service from the restaurant menu. This food was better cooked but still not hot and often something was missing when the order arrived. The restaurant menu was often repeated. It was obviously not taken in to consideration that most of the guests were 60 days on the ship. The pizza, on the other hand, was very good. We were satisfied with the room service breakfast. We refuse to pay $58 for 2 persons to eat in the speciality restaurant so cannot comment on this. The grill outside on deck and the pizza bar cooked very well and the food was tasty. The ice cream bar could offer more flavours. Ports and Excursions: The excursions were expensive but due to some of the ports being the middle of nowhere it was sometimes difficult to visit places individually. The shuttle bus services into the towns didn’t always function very well or Princess overcharged for the service. At Puerto San Martin (Pisco) Princess charged $50 for 20 minute shuttle bus - not to Pisco but only to the next village with hotels. During the day passengers were informed that they could get a small refund on this price. Obviously there had been complaints about this “rip-off”. At Trujillo/La Salaverry, when we complained while waiting in queue for 40 minutes in 28°C, we were told by Island Princess officers, in so many words, that “….this is a free service and if you don’t like it you can go back to the queue, you can get a taxi or go back to the ship”. If these shuttle buses are organised by the land agent, then Princess should give as much assistance to them as possible by informing the agent of the expected amount of guest which will travel in to town. For a 45-minute trip more buses are a necessity. Entertainment: We didn’t take advantage of the evening entertainment so cannot comment on this. During the day we would go to see what was going on but didn’t want to take part in the partially childish games. The equator crossing “ceremony” was so childish we walked away. Kissing a dead fish and smearing food over people is not our idea of entertainment. To see the captain and officers joining in by being covered in tomato sauce and jumping in the pool fully clothed was preposterous and made us wonder about their credibility. The music in the pool area was very good but would have been more suited for a Caribbean cruise with youngsters. Overall much too loud to be able to relax by the outside pool. Even the soundtrack to the films shown on the big screen was much too loud. The lectures on the ports of call were good and informative. The in-cabin entertainment is bad (see also above). The music choice offered on the television is minimal. The on-board television programmes were constantly repeated as were the films. Films were also repeated at guest request which is ridiculous if you get the same film about 6 times on a 60-day cruise. Lotus Spa: The spa had a good choice of treatments, but the prices were very high. The staff are also very welled trained sales persons and try very hard to sell the overpriced extras/products. Example: the price of a haircut and blow-dry $59 (that’s OK) the extra conditioner $49! The facilities in the spa were comfortable and clean. Final comment: The price we paid was not reflected in the ship’s food and facilities. This cruise was not good value for money. The Princess management should “go over the books” where the Island Princess is concerned. Read Less
8 Helpful Votes
Sail Date: January 2018
We have been on over 30 Princess cruises and this one was the worst. Princess has gone steadily downhill over the past 5 years but they have managed to hit a new low. The remodel of the Island Princess provides more cabins and less ... Read More
We have been on over 30 Princess cruises and this one was the worst. Princess has gone steadily downhill over the past 5 years but they have managed to hit a new low. The remodel of the Island Princess provides more cabins and less public space, consequently events are crowded. Everything offered by Princess was overpriced such as shore excursions, shuttle service (when offered), drinks, etc. Food in the Horizon Court was never served hot; the food offering in both the Horizon Court and the main dining rooms was repeated so many times. Service provided in all of the dining areas was poor; I believe that they must be understaffed as the wait staff appears to be working hard. Perhaps the most hash comment would be that when deficient items are noted to the supervisory staff no action was taken and only excuses provided. This was not a pleasant cruise and I would not recommend the itinerary or the ship to anyone. Read Less
Island Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.8
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.1

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