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2 Helpful Votes
Sail Date: February 2019
Our cruise on the Island Princess should have been terrific. After all, we were visiting some interesting Caribbean and Central American ports, and going into the Panama Canal (a bucket list trip). But the cruise was a disappointment for ... Read More
Our cruise on the Island Princess should have been terrific. After all, we were visiting some interesting Caribbean and Central American ports, and going into the Panama Canal (a bucket list trip). But the cruise was a disappointment for many reasons. First, we were advised that there had been an outbreak of norovirus on the cruise that just ended, causing widespread diarrhea and vomiting. They advised us that they were doing an extra thorough disinfection, which we found reassuring. But when we got on board, they had done more than just disinfect. They removed all the interior shelves from the stateroom refrigerators, along with the metal racks in the fridge doors that hold drinks. They never explained this, and never returned the shelves and racks, which made the small fridges even less useful. Also in the interest of hygiene, passengers were not allowed to serve themselves at the buffet. Anything you wanted – from an orange to a dinner roll to a spoonful of scrambled eggs or a pastry – had to be pointed out to one of the crew, who would put it on your plate. This extended to salt and pepper packets, ketchup, tabasco sauce and other condiments. You couldn’t touch anything. You had to stand in line to have a crew member pull a glass of water or iced tea. You had to have them pull your cup of coffee and guess at how much cream to put in. It made the process slow, irritating and chaotic. At the pool grill, you couldn’t put ketchup on your own burger or fries. You had to wait for someone to put pepper flakes or oregano on your pizza slice. Then there were the dining rooms. The ship was recently (2017) refitted with additional staterooms, adding up to 300 guests (was the resultant overcrowding one reason for the norovirus outbreak?). But they didn’t add any dining rooms to handle the extra guests, so there was a 45 minute wait for a table every night at the ONE restaurant with ‘anytime’ seating. That jamming in of additional passengers speaks to another annoyance. They have found a way to squeeze extra money out of every single aspect of your cruise. The waiters constantly push you to buy more drinks. The photographers are constantly snapping photos and videos to sell you. The dining room menus have inserts trying to get you to ‘upgrade’ to steaks at additional cost. The chef and maître‘d put on a cooking demo and then try to sell you a cookbook. Bottles of water to take on your shore excursions are $2 each. Of course, soda pop and alcoholic drinks cost extra, and the first few days crew work hard to sell you a cruise-long ‘beverage package’ which comes out to about $689 per person including 15% bar gratuity, which means you’ll drink 6 alcoholic beverages a day to break even. On the bright side, drink anything over 6 and you’ll come out ahead (although your liver may not). In short, every day and every meal or activity seemed to bring one more little annoyance. After a while, they just started to add up and suck some of the joy out of what should have been a lovely vacation. The ports we visited were great; but unlike the old slogan, ‘getting there’ was NOT half the fun. Our last two cruises were with Regent, which cost more initially (it's all-inclusive and a bit more luxe), but which always delivered excellent service that seemed to anticipate our needs, instead of looking for ways to capitalize on them. We tried Princess to save some money. In the end, the savings simply were not worth the aggravation. Read Less
Sail Date: February 2019
This was our first time cruising with Princess and we were disappointed. The food quality was poor, the on board activities limited, we had to skip a port due to high winds and then parts of the ship were closed due to an excessive ... Read More
This was our first time cruising with Princess and we were disappointed. The food quality was poor, the on board activities limited, we had to skip a port due to high winds and then parts of the ship were closed due to an excessive outbreak of norovirus. We knew the ship was small and older but the on board activities were dull and tacky. The quality and variety of food at the MDR, the Horizons Buffet and both specialty restaurants were the poorest of all 4 cruiselines we have sailed. The tiny fitness center is in the windowless bowels of the ship and dark and depressing. And while we understood that this itinerary attracted an older crowd, we were surprised to be one of the youngest couples on board (we are 55 and 59). Few of the onboard activiites were designed for an older demographic so the evening events were empty and boring. The biggest thing to do on board was afternoon trivia. Due to the norovirus outbreak the library and parts of the casino were closed. Read Less
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3 Helpful Votes
Sail Date: January 2019
My husband and I chose Princess because they had come so highly rated. In the past, we had cruised using other cruise lines and had wonderful experiences. We were really excited about going on a Princess ship through the Panama Canal. ... Read More
My husband and I chose Princess because they had come so highly rated. In the past, we had cruised using other cruise lines and had wonderful experiences. We were really excited about going on a Princess ship through the Panama Canal. The ship itself is outdated. Windows were not cleaned regularly if all on board. The dining rooms and buffet had a 60's decor. We especially found our room (a balcony plus) to be lacking. The bathroom was TINY and the shower even TINIER! We are both average size people and could hardly fit in. I can't even imagine how heavier people manage. The shower did not slide down so being small, I just got bombarded with spray whether I wanted to wash my hair or not. The balcony in our room needed painting in spots as rust was showing through. It also had big globs of paint splattered on the tile. I had requested a queen and we had 2 twins when we arrived, so I had to call and had them remake the bed when we arrived. The steward was pleasant enough, but did not impress us with his friendliness or service. Then, there were the terrible meals. We originally started in the regular dining room, but after tasting the dried up red snapper and overdone steak we ended up in the buffet every night. The quality was somewhat better, but not top quality. When they included a carved meat, the chef would prepare the gravy in same manner with the same beef broth and whatever. Desserts were simply not good except for the occasional cookie. We did not attend any entertainment, so I cannot comment on that. The shore excursions were good, but we did not like some of the ports we went to. Limon and Colon were terrible. Hope they change those destinations in the future. Grand Cayman Island was so crowded, that port could be eliminated. And when we boarded , they had changed our port in Jamaica to Falmouth instead of Ocho Rios due to crowding. Falmouth was okay. This trip had been on our bucket list, so we were happy to see the Panama Canal, but honestly, I wish we had gone on another cruise line. Very disappointed. Read Less
2 Helpful Votes
Sail Date: January 2019
I spent nearly $3000 on a cruise for 2 and my cabin was on the lowest floor in the back of the boat above the engine. The Vibration from the engine at times was unbearable, as was the noise. We were offered ear plugs to block out the noise ... Read More
I spent nearly $3000 on a cruise for 2 and my cabin was on the lowest floor in the back of the boat above the engine. The Vibration from the engine at times was unbearable, as was the noise. We were offered ear plugs to block out the noise which I felt was an insult. Make sure you are on one of the upper decks!!!! Numerous times throughout the cruise there was a significant stench, similar to that of a sewer. Fellow passengers also reported this foul smell to guest services. My partner and I felt the stench was so palatable that it may contain toxic fumes that were harmful to our health. I asked on three separate occasions to contact us for a face to face visit through guest services, we were not contacted. The excursions were so so and one of our excursions was canceled due to a broken down boat (very upsetting). The term ANYTIME DINING should be abolished, throughout our cruise, we were unable to dine ANYTIME and were forced to dine in the Horizon Court. A few different times we were unable to be seated at the Princess theater even though we were 30 minutes early, unacceptable. The entertainment was wonderful, most of the staff as well, excluding the front desk. I highly recommend they get at least one English speaking person at the front desk. Excursions were overhyped and I found you could actually buy them significantly cheaper once you hit you got off the boat. Read Less
1 Helpful Vote
Sail Date: January 2019
chose cruise for Panama canal Columbia is a waste of time ship should find alternate port,same with Colon Panama canal crossing was nice Buffet breakfast was poor prepared eggs ,pancakes and french toast cold Diner selection ... Read More
chose cruise for Panama canal Columbia is a waste of time ship should find alternate port,same with Colon Panama canal crossing was nice Buffet breakfast was poor prepared eggs ,pancakes and french toast cold Diner selection questionable Mongolian night Spanish night desserts tasted like frozen desserts you get at a supermarket. some furniture in wheelhouse pub was torn also found lounge chairs by pool torn went to dinner in anytime setting rest. and twice was told we would have to wait at least 20 to 30 minutes and both times when we walked in saw at least 12 empty tables Showers in cabin very small however cabin steward was terrific Entertainment was very good. For the price I would have expected more Upgrade seems to be there key word I would think that in day and age Internet would be included without an up charge If at the end of the cruise you have a balance coming to you why would you not credit your credit card they are quick enough to bill it Would look at other cruise lines in the future Read Less
3 Helpful Votes
Sail Date: January 2019
We wanted to go on the Panama Canal cruise. The itinerary was great, stopping at all the places we wanted to see. The excursions we took thru Princess were fabulous. We also enjoyed just seeing some of the places on our own. The ... Read More
We wanted to go on the Panama Canal cruise. The itinerary was great, stopping at all the places we wanted to see. The excursions we took thru Princess were fabulous. We also enjoyed just seeing some of the places on our own. The evening shows were mediocre....the performers, comedians, illusionists were good, but the actual shows put on by Princess were just mediocre. There wasn't enough room for everyone who wanted to see the shows, so you would have to get there 30-45 minutes to get in. Something definitely needs to be done in this area to accommodate everyone...our ship experience...with all the good things... was marred by an extremely bad smell that permeated in the hallways and our room. Quite frequently the ship elevators would smell like leaking sewage. This ship is definitely in need of repairs and upgrades... we were in a "aft" room because we booked late. I wouldn't advise this as it was very noisy. Read Less
Sail Date: October 2018
There were positive aspects to this cruise but enough negatives where we will not take another Princess cruise. Negatives: Lack of comfortable in-cabin seating (either the bed or one hard desk chair). Poor Main Dining ... Read More
There were positive aspects to this cruise but enough negatives where we will not take another Princess cruise. Negatives: Lack of comfortable in-cabin seating (either the bed or one hard desk chair). Poor Main Dining experience--lack of variety, food was tasteless and cold. Poor Princess-arranged flight schedule and airport transfer--Almost missed the boat,arrived during muster. Return flights were too close together--first flight was late so we missed connection. Water/sewage problem/smell entire cruise. Almost every night water was shut off and unable to flush toilet. We occasionally experienced a sewage and/or moldy smell. Positive: Entertainment--cruise entertainment staff were excellent and put on a different show each night, Buffet dining, unlike the Main dining, was excellent. There was a large variety of interesting choices which were mostly delicious. There was plenty of seating even at the busiest of times. Staff was friendly and helpful. The destination lectures were very informative and thorough. Read Less
Sail Date: October 2018
We chose this cruise because of the ports of call. We enjoyed visiting the ports. The sights were great. The excursion at Dunn's river was great. Just walking in the wall city in colombia was enjoyable. The ship on the other hand was ... Read More
We chose this cruise because of the ports of call. We enjoyed visiting the ports. The sights were great. The excursion at Dunn's river was great. Just walking in the wall city in colombia was enjoyable. The ship on the other hand was not great. It took some time to be served our dinner at the dining rooms. The ship did not have much activities to choose from. The entertainment and activities was not very interesting. The ship's style is very dated. The cabin was small. We were on deck 8. The bathroom smell of sewage. The steward tried his best to freshen it up but it did little. We were told water will off for 2 hours but we were disturb by jack-hammering, dust and bad smells for 6 hours. Customer service and management did little to improve our experience. This was the first cruise we had with Princess and most likely will be our last. Read Less
Sail Date: October 2018
We selected this cruise as it took us to one of our bucket list destinations. As we have both always enjoyed our Princess Cruises, it was the only cruise line we considered. Boy, are we sorry we did. This was the most disappointing cruise ... Read More
We selected this cruise as it took us to one of our bucket list destinations. As we have both always enjoyed our Princess Cruises, it was the only cruise line we considered. Boy, are we sorry we did. This was the most disappointing cruise we’ve ever been on. From the lousy service in the specialty dining room, to the lack of visible service at the poolside decks and in the buffet, we were sorry this was where we decided to spend our vacation time and money. The wait staff was unfriendly and extremely slow, where it was easier to get up and get things we needed (like utensils and drinks) ourselves than try to make eye contact with anyone. A big Pet Peeve was being forced to yield to their right of way when crossing paths in aisles and walkways. I am all about being courteous and helping others, but when someone carrying a pitcher of water doesn’t step aside while I’m precariously balancing a plate, drink and utensils, I get agitated. The lack of being able to communicate verbally was frustrating as well at the customer service desk. So Much so, that I finally gave up and walked Away. Read Less
2 Helpful Votes
Sail Date: September 2018
Terrible slow service in the restaurant and a bad waiter. We had a pre-paid reservation for the same restaurant for another night but canceled due to our bad experience. Princess also needs to make sure that the beautiful pictures on the ... Read More
Terrible slow service in the restaurant and a bad waiter. We had a pre-paid reservation for the same restaurant for another night but canceled due to our bad experience. Princess also needs to make sure that the beautiful pictures on the boat that shows the pictures of the food dishes should match what Is served to you. It is almost like night and day difference (have some look at the picture on display of the short ribs pasta dish and then go order it in the restaurant). You will be shocked. Also, our bathroom in our suite was dirty as there was mold on the shower grout walls. The shower curtain was stained yellow across the bottom. Also, the fitness center was truly the most disappointing fitness center I have ever seen on any cruise ship that we have been on. Stuck in a room with no windows and just staring at walls is unreal. How could you ever enjoy working out? Many comments from passengers on board said they would not work out because of the fitness center location. We have been on many cruises and will most likely not go on Princess again. Read Less
Island Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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