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1 Helpful Vote
Sail Date: July 2019
Overall we enjoyed the cruise. Some solid entertainment, however timing was off based on your dinner seating. The food bland and unexciting. The lounge, bar and restaurant staff could not produce drinks that were not on the menu; and ... Read More
Overall we enjoyed the cruise. Some solid entertainment, however timing was off based on your dinner seating. The food bland and unexciting. The lounge, bar and restaurant staff could not produce drinks that were not on the menu; and the drinks were also not good. All fruity with no punch. The staff (wait, buffet, bar) seemed unpersonable and disinterested. Our room (mini-suite) was a good size and so was the bathroom and clothing storage. Our room steward was the only truly personable staff on the ship. Getting on/off easy. Tours coordination was ok for the most part. Alaska is a seasonal worker paradise, but it seems the land workers are also overworked. The ship is older, even though it went through a major renovation in 2017. The cruise director, though the right personality--upbeat and helpful seemed like a winded up doll, saying the same questions and speech along with and "my name is Natalie" was overkill. Kristoff, cruise director staff was pretenious and rude at times. Other cruise lines offer a better overall experience. Many guests were repeat passengers, however I would not choose again. Alaska though was great! Read Less
3 Helpful Votes
Sail Date: July 2019
My wife and I added this trip on to an inland photography workshop we attended up north (Lake Clarke Park). We hadn't seen the inland passage and wanted to enjoy a bit of luxury on the way home vs simply jumping on an airplane in ... Read More
My wife and I added this trip on to an inland photography workshop we attended up north (Lake Clarke Park). We hadn't seen the inland passage and wanted to enjoy a bit of luxury on the way home vs simply jumping on an airplane in Anchorage and fly back to Phoenix. The Island Princess is smaller than some of the larger ships and included views of Glacier Bay and Hubbard Glacier, where other ships didn't go into these areas. So the timing and itinerary worked for us. The embarkation was painless even having to take a coach from Anchorage to Whittier. Interesting driver/guide made the ride worthwhile. Very easy and quick to get into the room. For perspective (and fairness) this was our 7th cruise but the first on a Princess ship. Our daughter worked on Celebrity for several years so we obviously chose her cruises. We have no other Princess ships with which to compare the Island. But compared to the other ships we've spent time on, the Island was older and it showed. There was no issue with it's cleanliness however. Older fixtures outside were painted over and our outside balcony light was hanging from a broken bracket. Also, on the third day, the device which ensured our cabin door shut fell off and was never fixed. The humidity on this trip was difficult to keep up with and there were blowers going in the passage ways constantly. There also was slight musky smell-probably due to the humidity. The floor of the cabin had raised areas which compressed when you walked on them. Sounds worse than it was. Just old but clean. The service in the dining area was not close to what we were used to in terms of warm welcomes and friendly attitudes. Two servers were great (exceptional) but the others and the managers were dour. Just seemed unhappy being there. Bar servers were very good. The food was what we expected and the buffet area servers were much more accommodating than their dining room counterparts. The one experience we had with the Princess tour support people was not good at all. We had signed up for a train ride in Skagway (turned out to be outstanding) and the 2 hour kayaking which went with it. There was rain and strong winds projected and we wanted to know if there were options if we felt it would be either unsafe or miserable to kayak. We were not asking to cancel or any concession. The individual either didn't speak English well or wasn't interested in getting involved in the complexity we were bringing to the table, because he merely repeated "must go rain or shine". We tried a couple of different ways to ask the question of what if we decide to forgo the kayak-can we just stay on the small bus or in a shelter or on the train. "must go rain or shine". Not an ambassador I would want representing my company. The production entertainment was disappointing (but remember our daughter-she was a dancer and aerialist on Celebrity-so we are very likely biased). The talent was very good but the productions varied from mediocre to poor. Now the good parts-the ports (and scenic cruising). Just outstanding! We loved the naturalist and guests who gave inland passage related information and stories. Saw whales, otters, seals, dolphins, puffins, etc. The ports were quaint and interesting. The history of Skagway is fascinating, Juneau, the only landlocked and foreign boardering Capital in the United States, has an incredible glacier view minutes from town, and thought Ketchikan was exactly what it should be-quaint and historic. Even the goofy lumberjack show was fun and memorable. As mentioned the excursion was exceptional (yup some rain and wind but not dangerous) so we paddled like crazy-great guides. We would definitely recommend the inside passage cruise but are hesitant to recommend the Island Princess for the reasons above. Just average. If it's your only choice then you would likely find the ship would be ok. Read Less
2 Helpful Votes
Sail Date: July 2019
We have sailed with Carnival and Royal Caribbean previously. I was led to believe that Princess was a step up, so to speak, in quality. I was disappointed. First off, why Vancouver? The embarking experience was a waste of time. ... Read More
We have sailed with Carnival and Royal Caribbean previously. I was led to believe that Princess was a step up, so to speak, in quality. I was disappointed. First off, why Vancouver? The embarking experience was a waste of time. Vancouver looks to be a beautiful city, one that I wouldn't mind going back to. But for someone traveling in to embark on a cruise, the amount of time it took to go through Canadian customs and immigration for the sole purpose of getting on the ship was a joke. First you exit the plane and go through this maze of a line just to get downstairs, then another maze to do the biometric screening. Then, after taking a 45 minute bus ride you get to the pier, where you go through another maze, go upstairs, check-in, then immediately go downstairs to go through US customs this time, then get on the ship. Why not just cruise from Seattle? So the good - the staff service was excellent, specifically, our waiters in the main dining room, Joepep and Rhyan. Our cabin steward, Dennis, was also very responsive. The scenery at Glacier Bay and the College Fjords was stunning. The food was average, nothing special. The "Crab Shack", now one of the "premier up-charge specialty" restaurants, is nothing more than a cordoned-off area on the Harbor View buffet deck. We were really disappointed there. The "not-so-good" - our balcony cabin was tiny in comparison to what we had with Carnival before - the only place to sit down inside the cabin was on a chair or on the bed - grant it, we were either on the balcony or somewhere else on the ship, but Carnival at least gives you a couch to sit on as well. The shower was claustrophobic. So net/net, in my opinion, if you're looking for a cruise that has a specific itinerary/destinations, or one that has minimal kids running around, Princess will provide that for you. Expected better. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose this cruise as it fitted in with the dates for the last week of our 9 week North America visit. Princes tried to 'upgrade' us to a room behind a bulkhead on a lower deck. Lesson, do not tick the upgrade box when you ... Read More
We chose this cruise as it fitted in with the dates for the last week of our 9 week North America visit. Princes tried to 'upgrade' us to a room behind a bulkhead on a lower deck. Lesson, do not tick the upgrade box when you book if you want a particular part of the ship. Apart from the stateroom, our steward (Simon) and the scenery, it was mostly disappointing. The entertainment was not to our taste, bingo was a joke, the promotions were relentless, classical pianists and string duo, art shows and auctions are not our idea of pleasant interlude. Service in the anytime dining was so slow that we missed other activities (we opted for buffet after 2 days to avoid it). Food in buffet was good apart from one luncheon that was rubbish. Theme nights (Mexican/Italian) were in general a failure. Shore excursions organised by Princess were very good and mostly value for money. Formal nights on the ship are a joke, we are on holidays not going to a funeral. Gratuities are charged whether you get service or not. On 3 occasions I paid 18% for the privilege of buying my own drinks at the bar as no wait staff were present. Why do you pay a percentage when whether you spend $20 or $2000 you are getting the same service so why pay more if you spend more. It is an antiquated and shameless tradition from a by-gone era that organisations are grasping to retain as a means of milking more from the punter. Promotions by retailers on-board were relentless and flowed to their shore based retail partners who behaved like pimps outside their premises. The ship is obviously focused for the North American market but as an Australian I felt way out of place. I would not cruise with Princess in this part of the world again. Read Less
1 Helpful Vote
Sail Date: June 2019
I was given this cruise as a gift, so I didn't choose it. We have a avoided cruises in favour of single venue trips. We are young, fit seniors. This was my wife & I's 1st cruise so I can't fairly compare it to other ... Read More
I was given this cruise as a gift, so I didn't choose it. We have a avoided cruises in favour of single venue trips. We are young, fit seniors. This was my wife & I's 1st cruise so I can't fairly compare it to other cruises but our "1st cruise" thoughts may be useful to others. We went with another couple. We took advantage of the opportunity to fly into Vancouver 2 days before the cruise so we would have 1 full day to explore as well as arrival & departure partial days. We took a full day tour of Vancouver and we're glad we did. Vancouver is worth exploring. Embarkation was a breeze. Our hotel was just a block from the cruise terminal so we transferred our own luggage on foot. The cabin and balcony were roomier than I thought it would they would be although the shower was smaller than I thought possible. I'm sure many of the guests on the ship would not fit in the shower at all. The cabin was well appointed and equipped, the bed comfortable and the closet generous. The cabin steward service was exceptional - I don't recall ever returning to the cabin without it having been serviced. We attended the shows almost every night and they were very enjoyable - very worthwhile, especially in that we're used to all-inclusive resort shows that are very amateur. We signed up for the 'anytime dining'. We split our meals between the dining room and the buffet. breakfast split between the 2, lunch in the buffet and dinner in the dining room. The service in both was very good. The food in both was disappointing more often than not - given that the food is often what frequent cruisers rave about. For example I had an 'extra cost' steak in the dining room that was tough, under-cooked and under-rested. I think the best individual items I had were in the buffet: a beef medallion and a turkey roll. There was also a 'burger grill' by the pool that I tried once - only once because the line-up was usually longer than a burger was worth. The highlights of the cruise were the scenery from the ship, the ports of call & the land portion to Denali. How else can you stand at the base of a glacier in a light jacket on your balcony with a drink in hand. I can't say I'd do this cruise again only because there are so many other things to do. I would neither recommend nor warn-off about this cruise as I'd defer to more experienced cruisers. Having said that, I don't regret going. I do wonder if other ships offer better, more reliable food. Read Less
1 Helpful Vote
Sail Date: June 2019
My husband and I are Latinx, in our 30s and decided to do the cruise for our honeymoon. We began in Whittier and ended in Vancouver. The good: - Cruise was small compared to others which makes it more intimate - Food was really ... Read More
My husband and I are Latinx, in our 30s and decided to do the cruise for our honeymoon. We began in Whittier and ended in Vancouver. The good: - Cruise was small compared to others which makes it more intimate - Food was really good, specially in the buffet - Staff was super friendly and helpful - Our cabin was cleaned on a regular basis - Plenty of entertainment option (some a little corny); The musicals were my favorite. - The gym was pretty well-equipped. The not so good: - Cruisers were not diverse in age and/or race (so if you are in your 30s an/or people of color like we are, just be prepare for that). - The ships decor looks like we were in 1980. The carpets are really outdated. - The chairs in our balcony were not so comfy - The tours sold by the cruise were super overpriced. We did the whale watching tour in Juneau which costs $160/pp and did not even include lunch (they gave us one cracker with a piece of salmon on top-ONE) plus we did not get a close view of the whales. - With the exception of Skagway, where we spent almost a whole day, we did not get enough time to explore the other towns and wished the ship would have left at 8pm instead of 4-6pm. - The used two twin beds together to make a Queen bed. We kept sliding between beds. - Too many photographers trying to take pictures of you. It is 2019, we all have phone cameras, we really don't need a professionally picture every time we go somewhere. Final Verdict: Visiting Alaska via cruise is the best way to visit, but I would not recommend Princess and I would urge people to look for something more modern. Read Less
1 Helpful Vote
Sail Date: May 2019
Cabin steward and service throughout ship was good. Cabin well above 70 degrees throughout even though thermostat set on cold. Glad balcony had a door which opened. Food was disappointing- buffet breakfast was a zoo fighting aggressive ... Read More
Cabin steward and service throughout ship was good. Cabin well above 70 degrees throughout even though thermostat set on cold. Glad balcony had a door which opened. Food was disappointing- buffet breakfast was a zoo fighting aggressive people for a table. Lunch and dinner selections big on sushi, Indian....stuff I don't eat. Main dining room more civilized. Food selections inconsistent -ribs tough, muffaletta little meat on a bun. Mixed grill good. Scallops and shrimp 3 miniscule scallops with 3 very small shrimp and a dollop of mashed potatoes. Outbreak of flu then upper respiratory illness. Theatre New Orleans themed show good. Other entertainment primarily trivia, bingo,karaoke, talent show, food demo, selling jewelry. National Park Service presentation good. Glacier Bay was highlight. Booked tour before cruise. Regimented and rushed. It was a way to cover much ground in little time. Logistics of luggage very smooth- was positively amazed. This was a once in a lifetime bucket list trip. It was a father&son adventure. However, convinced me to not take a prepackaged tour or cruise again. At premium prices. Value for price poor. Read Less
4 Helpful Votes
Sail Date: May 2019
Choose this due to low price. Had problems with a flight booked through princess cancelling and not being rebooked. This resulted in us having to pay a second time for air fare to and from ship with absolutely ZERO help from princess. ... Read More
Choose this due to low price. Had problems with a flight booked through princess cancelling and not being rebooked. This resulted in us having to pay a second time for air fare to and from ship with absolutely ZERO help from princess. I'm sure we can kiss that money good bye. Cabin was a nice size. Good sized shower and a good view. Our cabin steward was great. Very helpful. We lived Funch. He is a piano player and singer. The show's were good too. Tours/excursions could have gone smoother. Food and service in the dining rooms was great. The buffet was below average. Our specialty dining wasn't worth the extra money we spent for it. Pushy sales people everywhere. A lot of misinformation at the booking of the cruise. Next time, I will not book directly with cruise line or use a travel agent that I can't meet with face to face. Having a direct number for someone that could have helped with flight issues could have changed this whole review Read Less
1 Helpful Vote
Sail Date: May 2019
Girlfriends cruise, not cheap, booked a long time ago and greatly anticipated...for the most part we had a wonderful time. Entertainment on board was awesome. Food average, but great desserts! Service in specialty restaurants was ... Read More
Girlfriends cruise, not cheap, booked a long time ago and greatly anticipated...for the most part we had a wonderful time. Entertainment on board was awesome. Food average, but great desserts! Service in specialty restaurants was terrible, VERY slow. Sleeping room accommodations less than great as we did not have the bed arrangements promised on our booking. Food and beverage servers very friendly. Front Desk personnel TERRIBLE...overworked and understaffed and VERY rude. Accessory services such as drink packages, spa treatments, Internet services and shore excursions are waaaay overpriced. 90% of staff are Filipino with serious language barriers. I was disappointed there were no food or ice carving demonstrations, or afternoon trivia. Movies SHOULD have been shown somewhere other than the midship outdoor screens since it was raining almost the entire time. Adult pool/spa was not enforced, as the three times I tried to use the jacuzzi there were parents with babies in it. Lotus Steam Rooms should NOT be co-ed, period!! Read Less
1 Helpful Vote
Sail Date: April 2019
We just got off the Island Princess sailing from Los Angeles to Vancouver. Service overall, with one exception (see below) was fabulous. We were on the Royal Princess in January and are booked for Australia in December with a Cruisetour. ... Read More
We just got off the Island Princess sailing from Los Angeles to Vancouver. Service overall, with one exception (see below) was fabulous. We were on the Royal Princess in January and are booked for Australia in December with a Cruisetour. If we had not booked Australia prior to this cruise, we would have definitely considered another cruise line. The Royal was such a completely different experience and this is not due to size. The Maitre d's in the dining room are only interested in catering to the Club Members and have no difficulty ignoring the remaining passengers. This was heard constantly throughout our cruise, on shore excursions, at the bars, in the Horizon Court.... Not nice at all!!!!! It was as if there were two classes of passengers. There was one occasion where the Maitre d' came over to the table beside ours and apologized for the place they were in as "their table" had been given away. It suddenly made us feel as if we were in a horrible place in the dining room. Coming to the dining room every night was not comfortable for many of us and this should not be the case. Of course, once we were seated, the wait staff was outstanding and all was forgotten. However, this happened, EVERY NIGHT to all of us. Service everywhere else was fabulous, from the Horizon Court to the Bars to Excusion Staff. We had a wonderful time. Bayou was great with a live jazz band playing during dinner. Read Less
2 Helpful Votes
Sail Date: March 2019
I wanted to go thru Panama Canal and I had a previous good experience with the Princess Cruise line. I was disappointed on this ship. The food was sometimes below what I expected and the activities on board weren't as fun as my 11 ... Read More
I wanted to go thru Panama Canal and I had a previous good experience with the Princess Cruise line. I was disappointed on this ship. The food was sometimes below what I expected and the activities on board weren't as fun as my 11 other cruises on various cruise line ships. The musicians were good but there weren't any magic shows or acrobatics on this cruise. The back of the boat view was taken over by the Lotus Spa area that you had to pay extra to be in. The fitness center was in a lower deck with no windows. The shower stalls were so small you couldn't bend over in them. Our waiter was the best thing on the ship. He was friendly and brought out the food fast. Most of the tours were good, but one of the tours on Grand Cayman had so many waiting to touch the Stingray that we only got to touch it once for the hour we were waiting in the water. We liked the chocolates left on the pillow each night. Read Less
1 Helpful Vote
Sail Date: March 2019
I chose this cruise because I had heard they were a notch over Royal Carribbean. The Island Princess is an older ship. No wow factor. A lot of elderly people some in wheelchairs and walkers. Activities were few. Music was very good. I ... Read More
I chose this cruise because I had heard they were a notch over Royal Carribbean. The Island Princess is an older ship. No wow factor. A lot of elderly people some in wheelchairs and walkers. Activities were few. Music was very good. I loved the cleanliness of the ship and the stateroom. BUT hated the very small shower stall. However the water was hot and strong. The food was good. but a lot of repetition. Great deserts. Great lattes on fifth deck, but not included,. The first evening I felt like I had boarded a shopping mall . They pushed selling everything from jewelry to pictures and wine. The pictures that were taken were over priced and we were not allowed to take our own pictures when disembarking everything had a price.That was really sad. I took one Princess tour to see the Indians that was very nice. However the trip to the area was gross. Lots of garbage everywhere. On the return to the ship we passed Colon city.What a horrible place. looked war torn and garbage dumped everywhere; knocked down buildings everywhere. Panama is not taking care of the people. And I would never return.. I was totally bored by the pool it was too deep for me, 7.5 feet. and they seemed to show movies half the morning.. and I did not go on this vacation to watch movies. No rules were applied as passengers bogarted the best lounge chairs with towels for hours at a time,even in the theatre people held chairs. The grill by the pool served decent hamburgers but their hot dogs and knockwurst and pizza were not of good quality .We had to stand on line to get grill food. The shows were good. we chose anytime dining but the lines were long and they actually let people ahead of others who had made reservations which I felt was kind of unfair. The people who served the food were very nice, but seemed stressed and tired at times. Same with the activity staff. Not enough activities. In summary it was nice. but I would not go on princess again. Unless its a new ship. Read Less
4 Helpful Votes
Sail Date: March 2019
We chose this cruise to see the Panama Canal, which was great in itself, so you could say the objective was met. I do have to say though that the excursions were not always as good as the write up, a lot of money for not a great ... Read More
We chose this cruise to see the Panama Canal, which was great in itself, so you could say the objective was met. I do have to say though that the excursions were not always as good as the write up, a lot of money for not a great experience. We complained about one excursion in particular and received a refund, by doing a little bit of research beforehand we could have booked excursions for ourselves at half the price. There is a lot of waiting about, you are told to meet at set time but could still be there for another hour waiting on others or just for staff to get organised with so many people going off on different excursions. The dining experience onboard was also not good standard, you never received a hot meal, it is always served lukewarm, in the dining room the main meals came out with food covers, however if someone had two starters or took a long time to eat the main meals sat by the waiters desk until everybody was done, one night our meals sat for ten minutes before being served. If you have dietary requirements then you struggle, no food labels to advise of ingredients if you are intolerant to anything, when you ask they are unable to inform you without going to find out. Very limited choice if vegetarian (no fish and eggs), ends up being repetitive. They need to bring this area of service more up to date, it is crucial to some people if they are intolerant to particular ingredients, could ruin their cruise. Read Less
Sail Date: February 2019
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own ... Read More
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own decisions. It was disappointing because we were so excited for the island princess to enjoy some water and the island feeling. We did not get to do any snorkeling or any water activities and been deprive from it because of wheelchair unfriendlyness and discrimination. However, the diamond princess excursions allow you to have freedom in choosing your excursions and you can decide if the excursions is right for you in real time or can choose to sit out if you feel uncomfortable. Whereas, Island princess excursion will just cancel you out without gaving you the freedom to choose. Handicap washroom was unergonomic, uncomfortable, unsafe because the handrails was design horizontal poking at your back. On comparison, the diamond princess to Japan with handicap washroom was design much better and the excursions was helpful than “ Island princess cruise for being wheelchair unfriendly.” Read Less
2 Helpful Votes
Sail Date: February 2019
10 day Panama Canal. Feb 28 - Mar. 10, 2019 Boarding was good in Ft. Lauderdale. Immediate impression:, cozy, intimate ship. Public areas are small but pretty. Mini suite was spacious. Wow, 2 TVs.... Don't let 2 tvs fool you ... Read More
10 day Panama Canal. Feb 28 - Mar. 10, 2019 Boarding was good in Ft. Lauderdale. Immediate impression:, cozy, intimate ship. Public areas are small but pretty. Mini suite was spacious. Wow, 2 TVs.... Don't let 2 tvs fool you - THERE IS NOTHING TO WATCH. Pathetic choices on tv. The bathroom looks like a dumpy Motel 6. Honestly, they should be embarrassed to have guests in these bathrooms- at a charge, no less. Linoleum floors that are curled up on the edges, tile on the tub wall that is rusty, discolored, peeling, moldy-looking. Grout falling out between the tiles. Just awful. Water pressure in shower is great and the water is hot. The shower curtain attacks you and you can't keep it down on the tub. Keep in mind, there is no exhaust fan in the bathroom... which might explain the gross grout. Internet is a freaking nightmare. Who wants to spend an entire vacation trying to figure out cellular, wifi, internet, messaging? It's beyond frustrating. The Princess at sea messaging system is utterly, completely useless. There is no way to know if you have a new message- no notification. If you have the messaging system on- on your phone, you can't use the internet on your laptop. Princess at Sea (internet) can only be used on one device at a time. The ship should have new technology installed. There is no excuse for this. We've been on several ships where you could use your phone's text messaging to communicate (you cellular provider charges a minimal cost) - not on the Island Princess. NOTHING works on this ship to communicate. Dont even try, you'll end up frustrated and angry. I pre-paid for an internet package (240 minutes). Only 220 showed up on my account. I'm sure they do this on purpose and many people never notice the difference I didn't notice until the 3rd day. Seemed like we were constantly down to the internet cafe or Passenger services straightening out some mess. Not how I want to spend my cruise. Horizon court is crowded. Don't bother with it unless you go at an odd meal time. The food is pretty good but, the long lines and exposure to contaminated tongs just isn't worth it. Lunch in the MDR was always good, and uncrowded. The dinners in the MDR were very good. We were on the Royal 4 years ago and a Celebrity ship 2 years ago and the meals on this cruise were hands down, the best. Beds were pretty comfy and the rooms are very quiet so a good night's sleep is quite possible. If you are next door to friends or family and like a shared balcony, forget it. They only have a small door that they remove between the two balconies. It's pretty much useless. Furniture on the balcony is unimpressive and dirty. We did go to a few trivia games. Overall, the questions were pretty hard and everyone seemed to enjoy the challange. I like the ship size... not too many people, and not too small, It is old but public areas are elegant and have fresh, nice carpet. Most of our MEALS we ate in the Main Dining Room, including breakfast, lunch and dinner. 90% of the meals were excellent. A couple were so-so. We avoided the Horizon crowds and noise and really enjoyed the MDR. SERVICE is excellent everywhere on the ship. My impression of the evening shows was pretty positive. The secret silk was an interesting show. Vocals were off pitch a few times and too loud, but the show overall, was well worth seeing. Costumes, backdrops, props, dancing were just beautiful. Second show was soloist, Colleen Williamson. I enjoyed her entirely. She had a beautiful stage presence and an amazing voice. Being a vocalist myself, I could appreciate her range and control. Didn't particularly like the songs she chose, but she did an excellent job, held the audience in her hand, and flawlessly performed the show. The Bayou Show was very good. They amaze with the costumes and dancing. The Encore show was also very beautiful. Some of the vocalists were occasionally off pitch, but the shows are well worth seeing. Colleen Williamson starred again in the Encore show and she is stunning. The set was jaw dropping and the orchestra was something else. Also went to Luke Hefner's show. It was very good. I especially liked his performance of "O Sole Mio" and his duet with a female singer of "All I Ask of You" was flawless. One of those unforgettable moments. They were both amazing. I didn't particularly care for his country music. We did not go to the comedian or magician shows as they did not interest us. Attended 2 craft sessions. Do they think we are in kindergarten? First was buttons and the second was box making. My pre-school grandkids are way, way beyond these projects. Don't even bother with them. Good Hope House tour "Taste of Jamaica" Great tour overall. Very hot. Bus ride up was 20 minutes, and air conditioned. Pretty interesting guide. House is no longer used, but very nice. Lunch was outstanding. Traditional Jamaican food. Also did the open train ride to banana plantation In Costa Rica. Save your money on this one. HOT, humid and boring. We had a great guide and pleasant driver and learned a few details of Costa Rica, but there must be better tours here to choose. DO NOT waste your time or money on the wine tastings. VERY boring. Wines were good, but my $12 HandCraft Malbec from California is still my favorite. Wine Tasting for $25 - waste of money. Wine was good, speakers were boring, canapes were so-so. Spend your money on internet !!! Wine Tasting for $10 - waste of money. Same boring speakers, cheese was so-so. Spend your money on internet ! Disembarking was efficient. Then we got in the port area and the nightmare began. We docked at a different dock far away from where we began our cruise. They had a couple of small shuttles to take you back to the parking garage 2 miles north of pier 19. Everyone got pretty aggressive getting on, piling all the luggage into a van that really was not equipped for this. Our plan was for 1 of our group of 4 to get on the shuttle, get the vehicle and come pick us up (and our luggage). Well over an hour later, he arrived at the passenger/luggage pick up. Really not a good situation, at all. After 10 days on this ship, major complaints are still: grungy bathroom, worthless on-ship communication, lack of tv choices, and internet, internet, internet. It's unfortunate Princess won't address these issues because the Island Princess is a lovely ship for people who don't care for the mega ships. She deserves some TLC. Read Less
1 Helpful Vote
Sail Date: February 2019
I chose this cruise (my first) based on itinerary to a partial passage of the Panama Canal and chose Princess on its reputation for good food and levels of service. The itinerary to visit Columbia, Panama and Costa Rica was good but visits ... Read More
I chose this cruise (my first) based on itinerary to a partial passage of the Panama Canal and chose Princess on its reputation for good food and levels of service. The itinerary to visit Columbia, Panama and Costa Rica was good but visits to Grand Turk and Jamaica (Ocho Rios) were a waste of time and more time at the other ports would have been better. Before I talk about Princess I must add two caviates. First that this is my first cruise and my expectations were set by Princes advertising and other reviews. Second caviate is that the previous cruise had several nori virus outbreaks and there was several measures in place to combat another outbreak. I mention this second one as the ship felt understaffed and the workload of the staff seemed to affect the attitude of the majority of serving staff. An example was that even in the buffet you could not serve yourself and the staff served you. If I was less generous I would say it was a cost cutting exercise to reduce the portions. I only mention this as there was a general air that there was cost savings being made in the quality of food and service. Along with the constant added costs or trying to find ways to charge more was disappointing but this may be all cruise lines. (Role on Virgin Voyages style charging). Overall I was disappointed with the quality of service at evening dining, who seemed rushed/under staffed. Another disappointment was the afternoon tea which started with tea being served followed by a line of people trying to get food on to you plate all at once and get you out. I chose anytime dining which was what I would choose again as it gave me the opportunity to meet a new group of people each evening. However the quickest time from starting to queue to sitting was 25 mins and the longest was 55 minutes. What was more annoying was to then see empty tables not being used. This was for a single looking to share on a large table. The evening entertainment shows were generally good and different music in each bar was good enabling you to choose what you wanted. I stayed in a mini suite and this was a very good size with a great balcony. It has very nice flat screens but no use has been made of the space where the old style TVs used to be giving a slight feel that something is missing. Overall a disappointing first cruise and may be a while before I take another one. If I do I am pretty sure I will go with another cruise line as I think Princess are making cost cuts where they can. This was also the view of other passengers who had taken many Princess cruises and said this was the worst Princess Cruise they had been on. Read Less
2 Helpful Votes
Sail Date: February 2019
Choose for Panama Canal experience. Like watching paint dry, lol. OK, it was interesting but I got bored standing around waiting to go through the locks so I went back and watched it on the cabin TV. Good - Room size, B216. Overall ... Read More
Choose for Panama Canal experience. Like watching paint dry, lol. OK, it was interesting but I got bored standing around waiting to go through the locks so I went back and watched it on the cabin TV. Good - Room size, B216. Overall entertainment. Hamburgers and Pizza. Bad - Anytime dining. Bad joke. Wait staff was only good the last night. Had to arrive to the show 15-30 minutes early to get a seat in theatre. Organization of daily activities bad. Not much music in pool area. Mostly movies all day. Ugly - Horizon Court. Food was boring, bland and repetitive. Breakfast was usually lukewarm and I threw away more than once. One waffle iron for 2000 passengers??? Staff seemed put out if they had to wait on you. Had to wait 15 minutes to get a specialty coffee because length of line. Buffet focused so much on cleanliness that other parts of ship service went l Excursions were OK not great. Worst cruise experience we've ever had. I packed at noon last day and couldn't wait to depart next morning. If I ever see Island Princess (or even another Princess cruiseship) it will be too soon!! Read Less
1 Helpful Vote
Sail Date: February 2019
Wanted to see the new Panama Canal. Entertainment was good. Many options during the day and evenings. The food was good in the Resturant but service was very slow. Anytime dining was not managed well. Long lines/wait even though there were ... Read More
Wanted to see the new Panama Canal. Entertainment was good. Many options during the day and evenings. The food was good in the Resturant but service was very slow. Anytime dining was not managed well. Long lines/wait even though there were many available tables. The grill food was good but there again service was slow. Pizza was ok but not up to my standards. Crooners bar was my favorite - usually not too crowded after dinner. Easy listening music in the Atrium made it easy to enjoy a drink and conversation without having to yell to be heard. The buffet was ok for breakfast but I did not like the choices for lunch or dinner. The formal nights allowed for those who wanted to dress up to do so but also allowed those who didn’t bring a suit to enjoy the evening without any problem. (I really do not see the point of having formal nights) Excursions were a disappointment. The descriptions of the trips did not match the experiences. Our cabin steward was very efficient and more than exceeded our expectations. Read Less
1 Helpful Vote
Sail Date: February 2019
Wanted the Panama Canal experience. I would caution you on taking the Island Princess. Ship did have a break out of a virus that caused some concerns . I do not think people took washing hands before eating seriously. Staff needed to ... Read More
Wanted the Panama Canal experience. I would caution you on taking the Island Princess. Ship did have a break out of a virus that caused some concerns . I do not think people took washing hands before eating seriously. Staff needed to clean the ship and update furniture. Wheelhouse Bar furniture would have been rejected by my local Habitat For Humanity! Yes that is how bad it was and had an old smell to it . Head waiter in the anytime dinner needs to go to charm school, he never smiled or took your questions about seating to heart . He did what he had to do to get people in yet making it a positive experience fell way short. Fitness programs in the lounge bar?? Not even fitness work out center. No room to move around or atmosphere to get you motivated. Pool seating is always a challenge. The one pool was covered ( not sure why when it looked like the roof could be moved ) and got very warm and smelled like an old sock by the afternoon with a 100 people in this location , stay away! Read Less
2 Helpful Votes
Sail Date: January 2019
There were 12 of us in this cruise ages ranging from 55-72. So we all may have different opinions of the cruise. My husband and I are 55 and we are platinum members of Princess. We wanted a longer cruise, with a taste of the Panama Canal, ... Read More
There were 12 of us in this cruise ages ranging from 55-72. So we all may have different opinions of the cruise. My husband and I are 55 and we are platinum members of Princess. We wanted a longer cruise, with a taste of the Panama Canal, along with other ports of call we have never been to. The ship itself was so clean and they were very strict about cleanliness, and sanitizing areas, and making sure passengers washed their hands with sinks in the public areas. Food was great. We didn't eat in any of the speciality restaurants which we were fine with. We did the anytime dining, and to be honest our service was not the best each night. Shows were good. We sat out by the pool quite a few days, we hardly ever saw anyone taking drink orders which to us seemed unusual. It was the same when we were at the shows as well. Our room, we had an inside room on the Lido deck which we chose on purpose because of the location, we only had to go up one floor to the Horizon Court, and the pool areas.we were happy with the room, but the bathroom shower was the smallest shower we ever have been in on a Princess ship. Other people in our group had outside rooms and said the same thing. We missed Grand Cayman because of rough seas which was disappointing, this also gave us 5 days at sea. Our first stop was Cartenga, Columbia. We went on a tour with the tour company thru Dora. We did the city tour and saw both the new and old parts of the city. Josie was our tour guide and did an excellent job. We also saw monkies, and parrots. Next we went thru part of the Panama Canal where we did get off and did a tour with the cruise ship which took us to the visitors center on the new part of the Canal, a Gutan Canal tour, and a " walk in the rainforest" which was a walk in a gravel road (disappointing) we could have skipped that walk and spend more time at the Canal. Next stop was Costa Rica, where we did a tour with My Lucky Tour which was awesome! Part of the tour was in the Tortunga Canal where we saw so much wildlife! Highly recommend this tour! Last stop Falmouth, Jamaica. Newer port, and we did a day at the beach at Royal White Sands resort which was all inclusive, and so much fun. We wish we could have had another stop since we didn't get to the Caymans, but all in all it was a very relaxing trip. Older people type of cruise. Read Less
Sail Date: January 2019
Itinerary was great! food in mdr was average at best. any time dining was a big waste and princess needs to correct because the wait was always over anhour. sabatini's and bayou cafe were excellent. beware the crab shack was ... Read More
Itinerary was great! food in mdr was average at best. any time dining was a big waste and princess needs to correct because the wait was always over anhour. sabatini's and bayou cafe were excellent. beware the crab shack was only held one evening and we had already booked dining on balcony for two which was awesome and we recommend for any princess cruise! the entertainment consisted of comedians. there was only one production show and it was one song after another and no big deal. staff was excellent but the cruise director hid for most of the ten night cruise. the ports were really outstanding. did a tour with dora the explorer in cartagena, columbia, and would love to visit again. the rain forest in limon costa rica as also worth doing. stayed on the ship during the panama canal transit and enjoyed the whole day watching the ship go through the locks! Read Less
3 Helpful Votes
Sail Date: January 2019
This was our first time cruising with Princess and I must say we were disappointed. We chose the Island Princess because of the itinerary it offered with the Panama Canal Crossing (09Jan19 sailing). Embarkation was easy and luggage ... Read More
This was our first time cruising with Princess and I must say we were disappointed. We chose the Island Princess because of the itinerary it offered with the Panama Canal Crossing (09Jan19 sailing). Embarkation was easy and luggage delivered promptly. Lunch was very good at the Horizon Court Buffet but was disappointed no music playing on the pool deck to get you in the rhythm of the Caribbean. The ship is well maintained and very clean but for a ship that was refurbished a few years ago to add 100 rooms they forgot to make the ship handicap friendly. This cruise caters to seniors (we saw a total of 3 children & 2 teens) and doors to the outside are heavy (no automated doors or handicap buttons or doors without a lip) making it impossible for guests with walkers or wheelchairs to manage the doors by themselves. As I said the cruise caters to the 70 + crowd but the movies shown at the pool deck were for families with children: Coco, Princess Bride, Jurassic World, Ant man & the Wasp, Hotel Transylvania 3, House with a Clock in its Walls. This was not a cruise during school break, so I am dumbfounded by the selection. When we asked about where the football playoff games would be shown we were told at the "Sports Bar" in the Casino. Not on the Big Screens at the pool. We went to check out the "Sports Bar"....it is a small bar maybe 10 seats and two 35 inch TV's. Not like any sports bar I have seen on any other cruise ship. We asked the bartender about the games, his response I have ESPN 1 & ESPN 2, I know nothing about football games! OMG....we were not alone complaining about this. Saturdays games were at the Sports Bar and also in your cabin but the Sunday games did make it to the Big Screen at the Pool. I hope Princess remembers to do this for the Superbowl. Activities are inside, nothing going on poolside except for an occasional band playing, an exercise class & 1 ice carving demonstration.....no fun & games. When we take a cruise to a warm destination in the winter months, the last thing we want to do is be inside. The only indoor smoking room-The Churchill Cigar Room--old furniture and in desperate need of a ventilation system. The smoke alarm went off a number of times. The ship makes a suggestion for tipping your room steward. Also for every drink you order they add a 15% gratuity. Your room steward does not receive 100% of this tip, they split it 3 ways with 2 other areas not seen by guests. Same with the 15% added to drinks, it does not go to just the wait staff, it is shared by kitchen staff & others. The waiters say they only receive about 5% of what the ship collects. A number of guests went to the front desk and had all the gratuities removed from their account and tipped who they felt deserved tipping. Sabatini's Restaurant was excellent--the Maitre D and Wait staff exceptional. The Bayou, the other speciality restaurant, was good but if I could only choose one it would be Sabatini's. The dining rooms offered Princess favorites that could be ordered every night plus a choice of 5 appetizers and 5 entrees every night. But they also offered UP PRICING on the menu...lobster, filet mignon among other dishes could be ordered for an extra charge. The Horizon Court Buffet breakfast cereals, fruit, hot buffet plus an omelet station, lunch always an array of salads, soups plus hot dishes & at dinner had a different theme each evening, Brazilian, Sushi, German and food was good. Poolside pizza very good & so were the burgers and hotdogs. We took the Princess Tour: Highlights of Cartagena, what the description doesn't say is that this is basically a walking tour. You are in the Old City for at least 2 hours walking, then the tour guide leaves you for 30 minutes at an emerald store, no other shops around. Cartagena is hot & humid and if this tour was described for what it was we would have chose another tour. In Panama we did the Rain Forest boat trip, it is about an hour drive to the boats, tour guide was great and enjoyed the boat trip. Glimpsed a sloth and a gator. Monkey's came down to the boat, jumping on and around it. Nice trip. We had the soda package but when I asked for cans to bring back to the cabin, I was charged $2 a can plus 15% gratuity. Cans are not included in the package only fountain drinks. Seems like another up charge. On the liquor package you are limited to 15 drinks per day but if you ask for a drink with a double shot, they charge you for the 2nd shot, you can only have 1 drink at a time and the 2nd shot is a 2nd drink! Upcharge again. I must say the shows in the Princess Theatre were excellent. Magicians, Guitarists, Comedians, Singing and Dancing very entertaining. The only problem is that the theatre could not accommodate everyone for the 2nd show. I think the problem stems from the Anytime Dining. There are 2 shows 6pm and 8pm. The 6pm show is for guests who have the late dining at 730pm. The 8pm show for the early seating 530pm. From what I saw at the late dining it was relatively empty meaning many Anytime Diners were doing earlier seatings causing guests being turned away for the 8pm shows. Princess has an app for your phone Princess@Sea. It lists your tours, restaurant reservations and the days events. You can add an event to your own schedule listing the time and location. It also has a messenger, you and your party create an account and you can send each other messages.The problem with this is that the receiver does not know they have a message (unless they're looking at their phone) , it doesn't ding or light up, it doesn't have a notification system. Would be great if it did. Disembarkation went smoothly, it was color coded and scheduled around your departing flight times. Luckily, US Custom Agents (who weren't getting paid govt shutdown) moved the lines quickly. The FLL airport is only about 15 minutes away but I wouldn't schedule a return flight before 11am. Would we go on Princess again, not in the foreseeable future. My husband & I are both in our 60's and felt we were the youngest old people on this cruise, so maybe when we are 70 +. Read Less
Sail Date: January 2019
We used Princess to go to Asia . It was good but had faults so we used Norwegian . Decided to give them another try . We did this Panama and other stops cruise . Ship was old but ok , Decore was good oldie woldie . In places a bit ... Read More
We used Princess to go to Asia . It was good but had faults so we used Norwegian . Decided to give them another try . We did this Panama and other stops cruise . Ship was old but ok , Decore was good oldie woldie . In places a bit worn . We had a disabled cabin . Good room , good cabin , good space . Small tv where as non disabled get a large tv . I thought this unfair and voiced my concern . A drawer was broken and took 3 days to repair . Beds very good . Cabin cleaner steward very poor little attention . Did not get tipped . Tv channels pretty good bbc cnn fox other . Drinks are expensive and Princess still dont offer inclusive drinks . We decided sos not to have any bother wed take the drinks package 689 usa dollars per person . After thought and discussion . Very expensive and poor . You can have 15 alcoholic drinks per day . Wine by the glass if you have a bottle they take 25 % off bottle price . Daylight robbery . you can have cocktails up to 12 dollars . Or Coffee liquers . All count towards your 15 . You can still only use 1 dining room unless you want to pay 29 dollars to visit other s , per visit . It boring food is poor very bland , little choice or change . Because people dont want to pay 29 dollars , they all want to use the cheaper normal restaurants , 2 of them . Both have long lines waiting and it took us 2 hours on one dinner . Awful . Entertainment wasnt to bad . Very good pianist , metal drums player , couple of groups . Shows , but hard to get there when you wait 1 hour plus for dinner . Staff are very good , friendly and helpful in bars and restaurants . There are 2 pools , nice sizes , Sun lounge areas . Bars are good . There is a grill , Pizza bar , Ice cream bar , And a buffett section . That is good but gets packed . And carrying food is like a ski slalom . Tipping is done at the end 13 dollars a day per person officially . We signed out of it and tipped those who helped us and were good at their jobs . Many became our friends . Cant get my head around why Princess dont do inclusive drinks , other than they are greedy and get every penny out of you . On the tv show you can see how they set up to get maximum sales . Shore excursions are very quick and expensive you get rushed about . In Jamaica you are treated badly they just bombard you for money where ever you go . It poored with rain and the excursion staff non princess hid under building s and let us get soaked . Gave us no care at all . Dodge that stop . Princess dont send anyone on the excursions ,so they are not watched , checked , remarked on . All staff at Locations know this . Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise because we wanted to experience going through the Panama Canal. It did not disappoint. We had a mini-suite balcony and were on starboard side and had the best view ever. Our TV was on with full play by play ... Read More
We chose this cruise because we wanted to experience going through the Panama Canal. It did not disappoint. We had a mini-suite balcony and were on starboard side and had the best view ever. Our TV was on with full play by play explanation of what was happening. We even had room service breakfast and enjoyed the 3 hours going through the locks....amazing !!! The biggest complaint we had was the anytime dining option. The shows were either at 6pm or 8pm. if we ate at 6 or 6:30 when there were no line-ups, we had to rush to the show to get good seats in the theatre. If we watched the 6pm show and then went to dinner....well that was another story. There handling of the Anytime Dining is subpar. The 3rd night we complained and the Maitre'd even came to make his excuses. He said he had 1000 diners to seat….really we were 8 of them. Others that came in groups of 4 or less got seated promptly. The food was perfect and the service impeccable once we were seated. Read Less
1 Helpful Vote
Sail Date: December 2018
As an enjoyable & relaxing getaway, I would give this cruise no less than 4 stars. On the other hand, for the cruise line that is most associated with the popular 1970s and early 1980s TV show, "The Love Boat," I was very ... Read More
As an enjoyable & relaxing getaway, I would give this cruise no less than 4 stars. On the other hand, for the cruise line that is most associated with the popular 1970s and early 1980s TV show, "The Love Boat," I was very disappointed at the lack of organized social activities for single (heterosexual) men & women age 40 and older. I loved my stateroom though! Best experiences: 1) My steward, Liezl Castro, was EXCELLENT!!! Her customer service was outstanding! 2) The helicopter ride at The Grand Cayman Islands was thoroughly enjoyable 3) Ochos Rios, Jamaica was very fun ... particularly the Dune Buggy ride 4) Viewing the Panama Canal up close was worth the price of the cruise itself! Not-so-enjoyable experiences: 1) The swaying of the ship on Wednesday, January 2, 2019 (I experienced motion sickness for the 1st time) 2) The total lack of organized social activities for the single (heterosexual) men & women. I had high expectations for some "Love Boat" related events, but ended up feeling severely disappointed 3) Some of the street merchants in Cartagena, Colombia were overly aggressive and persistent, generally annoying, and even rude if you refused to purchase any of the products they were offering for sale 4) Photos were sometimes highly over-priced Overall, I would give the cruise a thumbs up Read Less
Island Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.8
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.1

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