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4 Helpful Votes
Sail Date: September 2017
We choose this cruise to just have a quick getaway from work, have some fun and relax. We were very disappointed by our room, food choice, quality and cleanness of the room. I am glad we didn't get sick. I have no idea how people ... Read More
We choose this cruise to just have a quick getaway from work, have some fun and relax. We were very disappointed by our room, food choice, quality and cleanness of the room. I am glad we didn't get sick. I have no idea how people have given it 4 stars. I have cruised many times, this time was by far the worst ever. I have no idea how people rated 4 stars. Dirty bathrooms, dirty carpet, old worn out sheets, dirty rusted balcony, molds on bathroom walls, horrible food choices and quality. Our bathroom got plugged twice and toilet flush wouldn't work, dirty furniture in the room with dust on the table. Hallway smelled very bad. We were told we will get a free upgrade, then we received a call that we have to pay $39 per person for the upgrade! I have no idea what was the difference between the balcony room and mini-suite? Just an extra dirty sofa and a filthy Read Less
3 Helpful Votes
Sail Date: April 2017
Looking for a relaxing two weeks to help hasten my wife's recovery following her recent major cancer surgery, we decided to spring for a suite, looking forward to a tub and a chaise, as promised to suite passengers by Princess. Not ... Read More
Looking for a relaxing two weeks to help hasten my wife's recovery following her recent major cancer surgery, we decided to spring for a suite, looking forward to a tub and a chaise, as promised to suite passengers by Princess. Not having been disappointed in the past (11 cruises) by Princess, we let them select our suite. Wow, what mistake!! They put us in Pr727, one of the newly-created rooms, a wheelchair-accessible "suite." The room would be much more accurately classified as a "mini-suite with extra noise." There is no tub, due to the design of the accessible shower, nor is there anything resembling a chaise on the standard-sized balcony. There is no divider, simply a pedistal holding two TV sets, as with a mini-suite. Moreover, the sofa was filthy. The officer to whom we complained about the noise before clearing Port Canaveral Harbor allowed as how he hears the same thing on nearly every cruise, that no, there was nothing he could do, as they were full, and that he hoped that we would notify management of the problem, as (he implied) he was weary of fielding this particular complaint. We had some firm plans for Los Angeles, otherwise would have disembarked in Aruba and flown home. The Panama Canal crossing was fun, to be sure, but the overall experience was miserable, as we needed to leave the room for quiet during the day, and got very little sleep at night. The noise was a combination of a very low-frequency drone that is extremely disconcerting, and a two-per-second vibration that rattled the hangers in the closet and everything else. The incessant noise, the fact that we paid for a suite and wound up with the same sized balcony we have had with a standard balcony room in the past, and Princess' lack of concern (they offered us a token credit when we complained, accompanied by no acknowledgement whatsoever that there is actually a problem either with the room or with its being advertised as a suite) have combined to make this our very last Princess cruise, ever. NOTE: I rated 'Entertainment' and 'Fitness and Recreation' both terrible, because the Island Princess 2015 makeover doubled the number of people that needed to be packed into Princess Theater (by increasing the number of guests and at the same time reducing the number of venues), and also eliminated my favorite onboard reaction activity, promenading on the Promenade Deck, since the aft portion of the latter is gone. Read Less
3 Helpful Votes
Sail Date: April 2017
After 11 cruises on Princess, we sadly found there is no loyalty. We let them select our suite on an April 19 voyage. I was coming off major surgery and looking for a quiet, restful way to recovery. We open our cabin door to find no such ... Read More
After 11 cruises on Princess, we sadly found there is no loyalty. We let them select our suite on an April 19 voyage. I was coming off major surgery and looking for a quiet, restful way to recovery. We open our cabin door to find no such suite. It was wheelchair accessible (no bath tub), abbreviated balcony (no lounge chairs) and this non-suite sat on top of the engine room. For 15 days and 15 nights we were subjected to continuous noise and vibrations…unable to sleep or relax. We requested our room be changed but apparently there was no other cabin on the entire ship. After several requests to Princess at the highest level, we were offered a token credit toward a next cruise. Remember, not a moment’s piece for 15 days and 15 nights. They should be ashamed of themselves. Not only did we not come new...we came back exhausted. We will never again set foot on a Princess ship. Read Less
12 Helpful Votes
Sail Date: March 2017
My partner and I just completed a ten-day cruise, aboard the Island Princess, March 30 to April 9 round trip from Fort Lauderdale to the Panama Canal and Southern Caribbean The Problems with the Design of the Island Princess The ship ... Read More
My partner and I just completed a ten-day cruise, aboard the Island Princess, March 30 to April 9 round trip from Fort Lauderdale to the Panama Canal and Southern Caribbean The Problems with the Design of the Island Princess The ship was renovated in 2015. As part of the renovation/updating, Princess added about 300 passengers by increasing cabins/suites and eliminating public spaces. Because of this, the buffet, lounges, restaurants, the theatre, all public area are so crowded that it was often impossible to find a seat. What was worse was that wait time for dining and tenders might exceed an hour. Personally, I went to the buffet for dinner because of the long wait for “Anytime Dining.” I did not go to the theatre because it was impossible to find a seat unless I went to the theatre at least 45 minutes before the show. I was never able to find seating in the Wheel House Bar during happy hour, even the couches outside the bar were filled. At Cooners, for a great entertainer Jere Ringer, there were again never any seats available -- All because of the increase in passengers -- Cruises are supposed to be relaxing, not a fight for seats. There is no such problem on the sister ship, the Coral Princess. I would not recommend this ship at all to anyone. If you have a choice, go on its sister ship the Coral Princess. Princess did not add cabins when it renovated the Coral Princess probably because of the negative evaluations about what was done to the Island Princess. Princess cruises should renew the Island Princess and return it to its former self -- fewer passengers and more public spaces. The Good Things about the Cruise The dining and bar servers, entertainment staff, our cabin steward, and all the buffet staff were excellent They tried their best to make certain every passenger was enjoying himself or herself. The food ranged from very good to excellent. The entertainment in the lounges, theatre, and bars were of a high calibre and drew large loyal audiences Conclusion It is a shame when not the great staff, not the great crew, not the great food, not the great entertainment, can make up for the ill-considered renovation of a ship causing such horrible crowding that it ruined the cruise. Read Less
4 Helpful Votes
Sail Date: January 2017
I sailed on the Island Princess prior to the latest renovations and found no improvements benefitting passengers. More cabins were added reducing common space area. The gym is now is a small room with no windows. The theatre is small ... Read More
I sailed on the Island Princess prior to the latest renovations and found no improvements benefitting passengers. More cabins were added reducing common space area. The gym is now is a small room with no windows. The theatre is small and, unless you arrive at least one half hour early for shows, you generally cannot find a seat. The Enrichment lecturer, Dr. Glassner, was excellent. The Activities staff were good and there were lots of activity options. A huge problem is having activities on Deck 5 foyer, as their is no proper seating. i opted for My Time Dining and had to wait in line over 45 minutes for a table - totally unacceptable when there were many table that were not in use. Lots of people were unhappy with this situation. Given this disappointing situation, I simply ate in the buffet for the remainder of the cruise. The buffet was poorly laid out. As you came in your picked up your dish and proceeded along two rows of counters and a smaller island counter. It caused traffic jams. I saw a server clear a table and use a napkin that the person who had sat at the table used to wipe down the table! Lemonade was available in the buffet but by request only - I am not sure why this is. The desserts always looked enticing but never tasted as good at they looked. The Guest Relations staff, in general, were not terribly friendly. Given previous disembarkation experience, I opted to walk off with my luggage. There were three walk-off groups. The wrong location as to where to wait was printed in the disembarkation information. Also, it would have been more efficient to have the three groups waiting in their walk-off group instead of co-mingling everyone. The ship was kept clean. As I had been to all of the ports of call, I did not take any of the ship's excursions. Read Less
3 Helpful Votes
Sail Date: November 2016
The ship was a mess. The front desk staff, particularly one man, was combative, argumentative and rude. I asked to buy two stamps on the 3rd day of the cruise and he told me they didn't have any because they had sold them all. I ... Read More
The ship was a mess. The front desk staff, particularly one man, was combative, argumentative and rude. I asked to buy two stamps on the 3rd day of the cruise and he told me they didn't have any because they had sold them all. I suggested they buy more the next time and he said, "Why don't you get off at the next port and go find a post office." He was a total jerk. The pipes in the ceilings in the hallways broke and there was flooding. Water came up to the door of our cabin. Another guest told us that her cabin was completely flooded when she got up to use the bathroom at 3:00 AM and the folks in the next cabin were flooded too. They were told to pack up everything at 3:00 AM to be moved one floor up. This was odd because many persons said they were told the ship was sold out. We were without water or toilet on two occasions because of the repairs being done in our hallway. The second day we asked why the wall had been removed and the mechanic said, "I am here to repair yesterday's repair." The toilet in our cabin stunk of urine most all of the time. We brought car fresheners and hung them up, which helped a little. Shuttles were advertised as being available at one of the ports and none never appeared after being told "It will only be one hour." It was a really long walk into the port area and many persons were complaining. An extremely rude photographer, dark hair and short and kind of pretty, commanded (not requested) me to move because "I need to stand where you are to take pictures." I use a cane and found her attitude to be insolent and unacceptable. She was self-centered and selfish. The menu said cocktail sauce was to come with a Monte Cristo sandwich, which would be absurd. The cocktail sauce never arrived and you had to request jam or marmalade. Salt and pepper shakers had lids both marked "P" for pepper. The pre-dinner music beginning at 5:00 PM from the Capriccio String Quartet, which blasts out of the overhead speakers while waiting in line to enter the Provence Dining Room is way, way too loud. Most every guest in line complained about the music being too loud and preventing guests from visiting while standing in line. This happened every single evening beginning at 5:00 PM. It was so loud that you were prevented from having an ordinary conversation. There was never any fruit in our mini-suite. Another guest said we could request it but we were never told by the staff that we could do so. We requested two bathrobes when we made our online reservation and there were none in our cabin. The outside door handles of our sliding glass doors to our balcony were covered in bird poop and it was never cleaned during the 19-day cruise. The furniture on the patio also had bird poop on it. The little table's paint was flaking off and was always dirty. The Internet connection for which we paid $99 for 200 minutes sucked. The WiFi rarely worked in our cabin and was really slow no matter where we were sailing. The staff would walk by us throughout the boat and rarely, if ever, greet you. The toilet paper is one-ply and the texture is like sandpaper. Saturday, December 3, my suite mate was taking a nap and I was sitting on the sofa reading and our cabin door opened. A woman and a man entered and she said, "There are people in our cabin!" I looked at her and said, "You are in the wrong cabin." She said, "Well, my key opens your cabin door!" as she and her husband backed out. This was totally unacceptable and a complete lack of security. The food was mediocre at best though our dinner dining room staff was outstanding. Both Tamara and Douglas were excellent. We were told that 100 new staff who had not been on this ship before got on when we did in San Pedro and that must have contributed to the problems everyone experienced. Other cruisers, many who have been on Princess ships more than 30-40+ times said they would never sail on the Island Princess again. We agree; never again. One final thing. Dinner table mates who were in a full suite at the back of the ship said the vibration 24/7 was terrible. Avoid the Island Princess. Read Less
10 Helpful Votes
Sail Date: August 2016
After much research I choice the Island Princess for our cruise to Alaska. I can not recommend it however, after our experience. There are a lot of issues - all doing with their staff. It was very clear that they were not happy and that ... Read More
After much research I choice the Island Princess for our cruise to Alaska. I can not recommend it however, after our experience. There are a lot of issues - all doing with their staff. It was very clear that they were not happy and that the passengers were being handled. The Princess excursions were good and we did hear that they have the best contracts. However, I would NOT recommend doing an excursion on the last day. Just plan something on your own. Also do your own land tour - we did and were very happy. Caught up with people from the cruise that did the land tour with Princess and they were all very unhappy. We have cruised with Royal Caribbean before and much prefer them. If you still choose to travel with Princess here are some tips: Embark later (around 2:00), you will have no line. If you do embark for lunch - go to the Bordeaux Room for lunch - nowhere does it tell you it is open but it is. You do not have to go to the Horizon (buffet) for lunch on the first day. Go to dinner either very early or very late (after 8:00) on the first night or two. There is afternoon tea most days in the Bordeaux room that is decent (only one kind of tea though - which they can not tell you what it is because the staff doesn't know and doesn't bother to find out). Avoid the spa - it will get you more agitated than relaxed. Read Less
2 Helpful Votes
Sail Date: May 2016
Celebrate 80 years Birthday. The Matr Hotel and the Maitre D is the WORST personnel we ever came across. No Birthday cake provided, WE PAID and ORDERED 4-months ahead, with the Cruise reservations !!!! In the Dining room NO TABLE ... Read More
Celebrate 80 years Birthday. The Matr Hotel and the Maitre D is the WORST personnel we ever came across. No Birthday cake provided, WE PAID and ORDERED 4-months ahead, with the Cruise reservations !!!! In the Dining room NO TABLE provided! uncooperative ,unfriendly service, table reservation not met the requirement!!! Unprofessional,Worst service we experienced.In the "FORMAL DINING ROOM. MatreD is should NOT work, Should NOT employed by Princess Cruise LIne !!! with his behavior, with his experience uncooperation reflect a VERY SAD, and Terrible time for two SENIORS, lovely passenger. Alaska Cruise with "Island Princess" I can'not and will not recommends to anybody, I can express my judgement after 19 + wonderful Cruises around Word... My complain expressed properly on the Ship to the higher Personals with absolute no help and no professional respond to our major, serious experience!!!!!! Princess Cruise line the last 55-60 years provided one of the best reputations and memory tu US !! Only ONE-personnel: The MatreD in the formal Dining Room able to make a unacceptable poor behaviors to make our Cruise "BITTER MEMORIES.!!!!!!! Management (President & CEO) should be shame to not respond to OUR complaint.!!!!! Read Less
26 Helpful Votes
Sail Date: March 2016
This was the absolute worst cruise ship we have ever been on and we've taken ten cruises, never with Princess. I can promise you we will never cruise with Princess again after this horrid experience. I will break everything down by ... Read More
This was the absolute worst cruise ship we have ever been on and we've taken ten cruises, never with Princess. I can promise you we will never cruise with Princess again after this horrid experience. I will break everything down by category so you can see our reasoning. Cabin - The cabin itself had a decent balcony but we never saw our room steward except twice. I spilled ketchup on the comforter the first night and it sat there the entire trip. Dining - By far, this ship had the worst food and variety of food then any other cruise we have taken. Most of the food was tasteless or tasted very strange. The selection was paltry and not many options for the nightly dining. Embarkation - The highlight of our trip was Ft. Lauderdale, BEFORE we cruised. There are plenty of dining and entertainment options and we took advantage of this by staying at a beachfront hotel with a room overlooking the beach. Entertainment - With the exception of the comedian, Rollin' Jay Moore, the entertainment was absolutely dreadful. The DJ didn't know how to mix songs effectively, the band "X-Cite" was an amateurish, talentless group of people and for anyone under the age of 75, there is NOT much else to do except gamble in the casino which filled out nights with as much joy as possible. Service - The service was absolutely awful. I had a bartender snatch my roomkey roughly out of my hand and the bartenders served watered down drinks. They also measure the amount of alcohol with jiggers, so I would advise getting the unlimited beverage package; otherwise you will pay $9.00 for a watered down margarita with barely any tequila. Shore Excursions - The tour of Colombia was nice; however the one of Panama was terrible. Instead of telling us about local culture, the girl kept talking about the cost of gasoline, of cars, and when we stepped off the bus she kept trying to get us to buy hand woven fabric from her friend who lived on the street corner. We were also disappointed that one of the crew members committed suicide while we were in Panama so the ship was held by Panamanian authorities and we could not go on our rafting excursion in Costa Rica because we didn't have time to stop at that port. They gave us all only $100 a person for missing that port. Overall, we thought the experience was horrible, so horrible I felt compelled to register an account and warn everyone. People told us how nice Princess is, but we are going to switch back to Celebrity, Holland America, Norwegian or Royal Caribbean. Read Less
5 Helpful Votes
Sail Date: January 2016
As a bucket list item the panama canal was at the top. Sorry to say this cruise will be remembered more than the canal, not in a good way. Having cruised multiple times on Norwegian, we liked this itinerary so we signed up. LAST TIME ON ... Read More
As a bucket list item the panama canal was at the top. Sorry to say this cruise will be remembered more than the canal, not in a good way. Having cruised multiple times on Norwegian, we liked this itinerary so we signed up. LAST TIME ON PRINCESS. Embarkation day, the only restaurant open was the buffet, if you have cruised before the last place to go is the buffet on sailing day. Other lines have restaurants open for a nice lunch. Anytime dining at dinner was HORRIBLE. Anytime didn't start until 7:00 and that meant that you could wait in line for up to 45 minutes to get a beeper to be called for a table later. I felt like I was at a chain restaurant, not a cruise ship. Food and service once you got past the door police was very good. Anytime dining means anytime not when the beeper says so. Cabin was on Caribe deck forward with a balcony. Size and closet space excellent along with storage and balcony. The shower was MINUSCULE and had a shower curtain that smelled like mildew. I am 6'2" and had to do 1/2 in the shower then turn to do the other half. The air conditioning in the cabin barely work. I called passenger service and was told to lower the thermostat. I told them it was all the way down and I wanted somebody to check it. A mechanic came up, checked the system and said it was working the best it could because we were on the end of the system. I asked at the desk for a fan and was told they don't give them out. We slept with the balcony door open because it was cooler outside than in the cabin, and it was averaging 80* outside. Can't believe how rude the people who think they are management were. NEVER AGAIN Read Less
Island Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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