1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Island Princess Review
  5. Island Princess Cruise Reviews
Sail Date: October 2018
We selected this cruise as it took us to one of our bucket list destinations. As we have both always enjoyed our Princess Cruises, it was the only cruise line we considered. Boy, are we sorry we did. This was the most disappointing cruise ... Read More
We selected this cruise as it took us to one of our bucket list destinations. As we have both always enjoyed our Princess Cruises, it was the only cruise line we considered. Boy, are we sorry we did. This was the most disappointing cruise we’ve ever been on. From the lousy service in the specialty dining room, to the lack of visible service at the poolside decks and in the buffet, we were sorry this was where we decided to spend our vacation time and money. The wait staff was unfriendly and extremely slow, where it was easier to get up and get things we needed (like utensils and drinks) ourselves than try to make eye contact with anyone. A big Pet Peeve was being forced to yield to their right of way when crossing paths in aisles and walkways. I am all about being courteous and helping others, but when someone carrying a pitcher of water doesn’t step aside while I’m precariously balancing a plate, drink and utensils, I get agitated. The lack of being able to communicate verbally was frustrating as well at the customer service desk. So Much so, that I finally gave up and walked Away. Read Less
2 Helpful Votes
Sail Date: September 2018
Terrible slow service in the restaurant and a bad waiter. We had a pre-paid reservation for the same restaurant for another night but canceled due to our bad experience. Princess also needs to make sure that the beautiful pictures on the ... Read More
Terrible slow service in the restaurant and a bad waiter. We had a pre-paid reservation for the same restaurant for another night but canceled due to our bad experience. Princess also needs to make sure that the beautiful pictures on the boat that shows the pictures of the food dishes should match what Is served to you. It is almost like night and day difference (have some look at the picture on display of the short ribs pasta dish and then go order it in the restaurant). You will be shocked. Also, our bathroom in our suite was dirty as there was mold on the shower grout walls. The shower curtain was stained yellow across the bottom. Also, the fitness center was truly the most disappointing fitness center I have ever seen on any cruise ship that we have been on. Stuck in a room with no windows and just staring at walls is unreal. How could you ever enjoy working out? Many comments from passengers on board said they would not work out because of the fitness center location. We have been on many cruises and will most likely not go on Princess again. Read Less
3 Helpful Votes
Sail Date: September 2018
I chose Princess lines because i have sailed with them before amazing service and cruise to Alaska in 2001 .This time i felt i did not get my moneys worth . I wish i could be compensated for a portion of my trip because there were so many ... Read More
I chose Princess lines because i have sailed with them before amazing service and cruise to Alaska in 2001 .This time i felt i did not get my moneys worth . I wish i could be compensated for a portion of my trip because there were so many issues ,example the drink packages are a total ripoff particularly with the exchange being CND to US and what types of alcohol is included in the Premiere Package, Not enough live music on the deck or at nightly venues plus the DJ was not seen therefore you could not request songs, The nightly venues closed early as well the Casino. The beverage service on Deck very poor. The cigar lounge was extremely disappointing & very small with extremely poor air filtration. I spoke to some people who smoke & they advised unlike other cruise lines who have a very nice "covered smoking area" this ship did not - it appears that more people smoke than what most think! My Wife & I heard many disappointing things from long time Princess cruisers. Read Less
Sail Date: September 2018
We choose this particular cruise because we wanted to see Alaska as late in the season as possible. We hoped to see the Northern Lights and our best chance was mid- September. We spent 11 days on land, followed by a 7 day cruise. ... Read More
We choose this particular cruise because we wanted to see Alaska as late in the season as possible. We hoped to see the Northern Lights and our best chance was mid- September. We spent 11 days on land, followed by a 7 day cruise. Boarding the ship couldn't have been any easier. We arrived via tour bus and from the time we dropped our luggage off to the Porter's outside and to us actually getting on the ship was maybe an hour. I was surprised to find that our stateroom was ready immediately and our luggage was waiting for us. The ship was on the smaller side but still quite nice, our cabin was small, but the large closet area made it so much less cramped once we were able to unpack our bags and get our suitcases out of the way. Dining left something to be desired. The food was simply okay at best whether it was in the buffet, dining room, or one of the specialty restaurants. We traveled as a group of 4, and often used the words "interesting" and " unimaginative" to describe whatever it was we were eating. It wasn't necessary good or bad-- just Interesting. I'll admit to being a bit of a picky eater, however there were times I'd go through all of the buffet lines and only come out with a bowl of Alfredo Pasta. I ate the same meal all 3 times we went to the dining room for a lack of anything else. Yes. I'm picky, but not THAT picky. Even my husband who will eat quite literally ANYTHING was pushing food away saying he didn't really like it. The most surprising part was that there was no food available ( other than room service) after 11pm. Entertainment and Actives were a disappointment as well. We booked the cruise knowing Princess was geared towards an older crowd-- which was perfectly fine as we're not really inclined to do much drinking or partying and we were planning to use the time to wind down and relax. The Princess Patter would arrive every evening and we'd read through it and circle whatever activities seemed appealing to us. There wasn't much to choose from.... There were 2 comedy shows offered, and maybe 2-3 of the typical game shows. The major Showtime production was " The Modern Man of the 60's, 70's and 80's." All of the activities ended by 10:30pm and we found ourselves headed to our cabin to watch TV for a lack of anything else to do. On one hand we were disappointed but on the other hand we didn't feel as if we were missing out on anything when we went to our cabin and took a nap. BTW we're in our early 30's, we don't knit, play bingo, eat dinner at 4pm or go to bed by 8:30...... Service was great. Everyone seemed happy and more than willing to accommodate any requests we may have had, Our room attended was always joking around with us and the bartenders would recognize us and remember our drink order. We did not do any shore excursions so I cannot comment on that, but the Ports were nice. Everything was well within walking distance, and they had plenty of stores and shops to poke around in. The scenery was amazing. Disembarking was fairly easy. Nothing out of the ordinary there. We sat next to a couple at the airport who had just taken the same cruise as us. They were a bit older, maybe 50's - early 60's and they more or less said the same thing. They were disappointed in the food and entertainment. We all said this was our First, and Last cruise with Princess. Read Less
Sail Date: August 2018
In two weeks couldn't get air conditioning fixed, Bathroom door handle fixed after ten days, only water coolers in Horizon were failing for ten days and only fixed a day after they died. Entertainment was sporadic and very limited. ... Read More
In two weeks couldn't get air conditioning fixed, Bathroom door handle fixed after ten days, only water coolers in Horizon were failing for ten days and only fixed a day after they died. Entertainment was sporadic and very limited. Crew was great but seems ship is revamped to make profitable to sell. Half of promenade is missing, fitness room inside, need to find a server to get lemonade from bar. Small things like only four catsup bottles in Horizon Buffet that keep disappearing to some table and long wait till staff find some -yet walking buy specialty dining a bottle on each table. During week one carpet in hall was torn up and new carpet glued down - incredible smell of glue lingered in rooms and hall was a surprise not expected. Not ever going on Island Princess again. Really disappointed in what we experience on Island after just recently coming off the Star and Caribbean Princess- seemed like a different cruise line. Read Less
6 Helpful Votes
Sail Date: July 2018
Chose this cruise to take some members of our family, who have never been, to see Alaska. The ship has been refitted to accommodate 121 more high end cabins and now is crowded. Our balcony cabin, C 520, was clean and somewhat adequate ... Read More
Chose this cruise to take some members of our family, who have never been, to see Alaska. The ship has been refitted to accommodate 121 more high end cabins and now is crowded. Our balcony cabin, C 520, was clean and somewhat adequate but the shower was impossibly small with a fixed shower head. There were two controls, one for heat and one for the actual water flow. We had lots of trouble with either being scalded or frozen as the temp fluctuated when anyone else on the ship used their showers, etc. The gym was appalling. It's on the sixth floor with no windows and very limited equipment that needs to be replaced. The food was mediocre. The lobster served on one night was inedible [salty and old, not fresh]. We made our own private shore excursion reservations through other sources. We suggest you do the same via the internet. The entertainment was okay with one production show being just dreadful! Our cabin steward was mostly absent. He did clean our room but never provided ice which we requested daily with the exception of one time. The rest of the ship's staff was excellent with the exception of the Captain's Circle hostess. She was overbearing and rude! No, we will never sail on this ship again. We have sailed many times on Princess since sailing on the original Pacific Princess and have loved the line so we are not cruise beginners. Have also sailed on Carnival, Holland America, Celebrity and Royal Caribbean. This was our first less than wonderful Princess experience. Read Less
5 Helpful Votes
Sail Date: April 2018
We picked this cruise as we had done one like it on the Coral Princess. This was really disappointing. The food in the Horizon was barely palatable and almost the same every day. The food in the dinning room was less than stellar. We ... Read More
We picked this cruise as we had done one like it on the Coral Princess. This was really disappointing. The food in the Horizon was barely palatable and almost the same every day. The food in the dinning room was less than stellar. We had been on the Grand in February and loved the food. Island needed a new chef or better cooks. Our waiters were the "do nothing beyond serve" guys. I had to go to the dinning clerk to get them to sell me an after dinner shot of Baileys. My free bottle of wine was only what they could walk over and get, yet another waiter got me the one I wanted (he had to go downstairs, couldn't my waiter - I guess not) The room steward, on the other hand, was beyond belief. He was truly the best of the best and I always find room stewards good, but Kamal was superior. The ship is over crowded. The production shows were one the second night and not another until the trip was almost over. The rest of the entertainment were unfunny comedians, a guy with 1000 voices who sounded the same, but!!! Branden and James (entertainers) were by far the most outstanding performers I have seen on a ship. No wonder they were on America's got Talent. Overall the cabin was fine, the service except for our waiters was good, we missed Nicaragua because of riots, but Ensenada was fine and food there is better than ship. Ship is over crowded because they added additional rooms and removed the Vista lounge and no International Cafe in the atrium. The Cruise Director was nice and lower key than most. Would I go on the Island again, no but that is because I found the food poor (one of my table mates sent back their entree four different times it was so bad) that mostly I ate pasta,. Read Less
2 Helpful Votes
Sail Date: April 2018
WANTED TO GO to panama canal for a long time. could finely afford it. i went with princess because the last one (15 years ago), the bed was more comfortable than the other ship. what a disappointment it was when i couldn't sleep in ... Read More
WANTED TO GO to panama canal for a long time. could finely afford it. i went with princess because the last one (15 years ago), the bed was more comfortable than the other ship. what a disappointment it was when i couldn't sleep in the bed. tooo-o-o soft. the food was not up to the standard i was expecting. everything had a price. surprised the toilets outside my stateroom weren't "pay per use". i also feel the bingo was fixed because the same person won bingo 6 times, the last time she won the jackpot game of $5800+. that is against all odds. and then they penalized the people who couldn't afford the $120.00 a day to play at every session we couldn't get a tablet to play for the big money. the excursions were definitely worth the money. totally not cruising on princess again. Read Less
7 Helpful Votes
Sail Date: January 2018
We had never sailed with Princess Cruises before and chose this cruise because of the itinerary. Unfortunately, we were not very happy with the Island Princess. For the 60 day cruise we booked a Premium Suite on Baja deck. We wanted to ... Read More
We had never sailed with Princess Cruises before and chose this cruise because of the itinerary. Unfortunately, we were not very happy with the Island Princess. For the 60 day cruise we booked a Premium Suite on Baja deck. We wanted to be comfortable during the 60 days and also wanted a balcony from which we could also see the views from the back of the ship. The stateroom B745, which we chose, is very comfortable. We liked the small entry hallway – nobody could see in to the room when the door was open. The bathroom (with bath and shower) and separate toilet with hand basin, are large and roomy. The stateroom furniture and beds are very comfortable and we had sufficient wardrobe space. The steward, Marlon, did a great job. We did have a problem with the balcony furniture. The balcony for this suite is not very deep (which we knew) but the furniture is too large and left very little space for movement. Further to that it was very shabby, heavy, Italian style metal furniture from which the paint flaked off every time we touched it. The cushions and mattress on the sunbed were always damp and salt stained. We asked to have the furniture changed but only the seats could be removed. The sunbed was so large and heavy, we were told that it could only be removed by a crane! Guest relations informed us at the start of the cruise that this would be done within the next month (February) but this never happened. As we were expecting the advertised “upgraded furniture” we were very disappointed and have complained directly to Princess Cruises. A further missing suite amenity was the “CD/DVD player with access to a complimentary DVD library”. As this amenity was one of the reasons we booked this expensive suite we placed a complaint. We were informed that during dry dock (December 2017), all the televisions were changed for flat screen ones and that they didn’t have time during dry dock to fit up the DVDs (or video on demand?). Guest relations offer was to fit up DVDs for both televisions in the stateroom either with extra furniture or by fixing shelves to the (new) walls. We turned down this offer since shelves on the walls and more furniture would take up more room and could be a cause for accidents. Guest relations told us that they reported this to HQ and, as other guests had also already complained, Princess were working on the amount which would be refunded for this missing amenity. Our written complaint to Princess has been replied to but the reply is unsatisfactory. Our biggest complaint is why weren’t we informed in advance? We had other problems regarding repairs in the stateroom, loose electrical socket, loose fittings on the lamps, seal on the shower cabin door, bathroom door hydraulic cylinder etc. and these problems were solved quickly and efficiently. The ship: There was often a smell of sewerage in the corridors and lifts. Unfortunately, the in-door Lotus Pool area was always very cold (colder than outside) which made it very uncomfortable to sit in after using the pool. The ship had the feeling of being over-full. In the pools areas, the seats and tables with chairs near the bars and grill were quickly taken or constantly being used by people playing cards. This made it difficult to enjoy a meal outside. Public rooms, theatre and bars were quickly full if there was entertainment etc. Safety Drill: Our muster station was in the Gym on the 6th floor. This was very full during the safety drill and seemed quite a dangerous place for the guests with walking aids. The music they play before the safety drill maybe OK for the Love Boat but safety is something to be taken seriously and not to sing about. The staff and officers: We cannot complain about the staff. The service personnel in the restaurants and bars we visited were friendly and do a good job. The guest relations office Martin did a good job and helped us where he could. Otherwise the atmosphere in guest relations is very cool. Our steward, Marlon, did a terrific job and was very friendly. We had little to do with the officers (except as written below under ports and excursions) we did though have misgivings about Michele Tuvo, the Captain for the first part of the cruise. From other guest’s comments we understand that they like the captain to be entertaining but surely that’s the job of the entertainment manager. His announcements ending with “… never the less Bye Bye” or the childish “….who’s responsible for the weather? Me, me, me, me, me….” just couldn’t be taken seriously. To see him so often. taking part in the entertainment and walking round the ship made us wonder who was doing his job on the bridge. We would have rather seen the Executive Chef and Food and Beverage Manager occasionally visit the Horizon Court and ask the guests how the food is! Food: NB: The following comments on the food are nothing to do with the cooks in the galley. The Executive Chef and Food&Beverage Manager have the sole responsibility for what gets put on the table. We prefer to eat in the buffet restaurant and were very disappointed with what was offered in the Horizon Court. This was more of a canteen than a cruise buffet restaurant. The cold buffet with salads, the bread, pastries and dessert buffet were good, but the cooked food was terrible. Pasta was constantly so undercooked to be inedible, fried potatoes were mostly burnt on one side, the dahl (lentil curry) started the week looking like lentils and ended the week looking like brown mashed potato. Talking about mashed potato – this was a staple – every day bland mashed potato and gravy! Do the Princess cooks know no other way the cook potatoes. The themed buffets were not worth the bother of visiting. Surely a German buffet should have a bit more than Weisswurst, Sauerkraut and Schnitzel. As others have already written, the food was at the most, lukewarm, and badly cooked. Everywhere there are warning signs about eating undercooked meat etc., but the executive chef obviously didn’t take this into consideration. Apart from that there was not a great choice of dishes and these were often repeated. The breakfast buffet was also very boring. We talked to the chefs about this but nothing changed. On a few evenings we took advantage of being able to order room service from the restaurant menu. This food was better cooked but still not hot and often something was missing when the order arrived. The restaurant menu was often repeated. It was obviously not taken in to consideration that most of the guests were 60 days on the ship. The pizza, on the other hand, was very good. We were satisfied with the room service breakfast. We refuse to pay $58 for 2 persons to eat in the speciality restaurant so cannot comment on this. The grill outside on deck and the pizza bar cooked very well and the food was tasty. The ice cream bar could offer more flavours. Ports and Excursions: The excursions were expensive but due to some of the ports being the middle of nowhere it was sometimes difficult to visit places individually. The shuttle bus services into the towns didn’t always function very well or Princess overcharged for the service. At Puerto San Martin (Pisco) Princess charged $50 for 20 minute shuttle bus - not to Pisco but only to the next village with hotels. During the day passengers were informed that they could get a small refund on this price. Obviously there had been complaints about this “rip-off”. At Trujillo/La Salaverry, when we complained while waiting in queue for 40 minutes in 28°C, we were told by Island Princess officers, in so many words, that “….this is a free service and if you don’t like it you can go back to the queue, you can get a taxi or go back to the ship”. If these shuttle buses are organised by the land agent, then Princess should give as much assistance to them as possible by informing the agent of the expected amount of guest which will travel in to town. For a 45-minute trip more buses are a necessity. Entertainment: We didn’t take advantage of the evening entertainment so cannot comment on this. During the day we would go to see what was going on but didn’t want to take part in the partially childish games. The equator crossing “ceremony” was so childish we walked away. Kissing a dead fish and smearing food over people is not our idea of entertainment. To see the captain and officers joining in by being covered in tomato sauce and jumping in the pool fully clothed was preposterous and made us wonder about their credibility. The music in the pool area was very good but would have been more suited for a Caribbean cruise with youngsters. Overall much too loud to be able to relax by the outside pool. Even the soundtrack to the films shown on the big screen was much too loud. The lectures on the ports of call were good and informative. The in-cabin entertainment is bad (see also above). The music choice offered on the television is minimal. The on-board television programmes were constantly repeated as were the films. Films were also repeated at guest request which is ridiculous if you get the same film about 6 times on a 60-day cruise. Lotus Spa: The spa had a good choice of treatments, but the prices were very high. The staff are also very welled trained sales persons and try very hard to sell the overpriced extras/products. Example: the price of a haircut and blow-dry $59 (that’s OK) the extra conditioner $49! The facilities in the spa were comfortable and clean. Final comment: The price we paid was not reflected in the ship’s food and facilities. This cruise was not good value for money. The Princess management should “go over the books” where the Island Princess is concerned. Read Less
8 Helpful Votes
Sail Date: January 2018
We have been on over 30 Princess cruises and this one was the worst. Princess has gone steadily downhill over the past 5 years but they have managed to hit a new low. The remodel of the Island Princess provides more cabins and less ... Read More
We have been on over 30 Princess cruises and this one was the worst. Princess has gone steadily downhill over the past 5 years but they have managed to hit a new low. The remodel of the Island Princess provides more cabins and less public space, consequently events are crowded. Everything offered by Princess was overpriced such as shore excursions, shuttle service (when offered), drinks, etc. Food in the Horizon Court was never served hot; the food offering in both the Horizon Court and the main dining rooms was repeated so many times. Service provided in all of the dining areas was poor; I believe that they must be understaffed as the wait staff appears to be working hard. Perhaps the most hash comment would be that when deficient items are noted to the supervisory staff no action was taken and only excuses provided. This was not a pleasant cruise and I would not recommend the itinerary or the ship to anyone. Read Less
Island Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

Find an Island Princess Cruise

Email me when prices drop