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89 Princess Island Princess Cruise Reviews

We selected this cruise as it took us to one of our bucket list destinations. As we have both always enjoyed our Princess Cruises, it was the only cruise line we considered. Boy, are we sorry we did. This was the most disappointing cruise ... Read More
We selected this cruise as it took us to one of our bucket list destinations. As we have both always enjoyed our Princess Cruises, it was the only cruise line we considered. Boy, are we sorry we did. This was the most disappointing cruise we’ve ever been on. From the lousy service in the specialty dining room, to the lack of visible service at the poolside decks and in the buffet, we were sorry this was where we decided to spend our vacation time and money. The wait staff was unfriendly and extremely slow, where it was easier to get up and get things we needed (like utensils and drinks) ourselves than try to make eye contact with anyone. A big Pet Peeve was being forced to yield to their right of way when crossing paths in aisles and walkways. I am all about being courteous and helping others, but when someone carrying a pitcher of water doesn’t step aside while I’m precariously balancing a plate, drink and utensils, I get agitated. The lack of being able to communicate verbally was frustrating as well at the customer service desk. So Much so, that I finally gave up and walked Away. Read Less
Sail Date October 2018
Terrible slow service in the restaurant and a bad waiter. We had a pre-paid reservation for the same restaurant for another night but canceled due to our bad experience. Princess also needs to make sure that the beautiful pictures on the ... Read More
Terrible slow service in the restaurant and a bad waiter. We had a pre-paid reservation for the same restaurant for another night but canceled due to our bad experience. Princess also needs to make sure that the beautiful pictures on the boat that shows the pictures of the food dishes should match what Is served to you. It is almost like night and day difference (have some look at the picture on display of the short ribs pasta dish and then go order it in the restaurant). You will be shocked. Also, our bathroom in our suite was dirty as there was mold on the shower grout walls. The shower curtain was stained yellow across the bottom. Also, the fitness center was truly the most disappointing fitness center I have ever seen on any cruise ship that we have been on. Stuck in a room with no windows and just staring at walls is unreal. How could you ever enjoy working out? Many comments from passengers on board said they would not work out because of the fitness center location. We have been on many cruises and will most likely not go on Princess again. Read Less
Sail Date September 2018
I chose Princess lines because i have sailed with them before amazing service and cruise to Alaska in 2001 .This time i felt i did not get my moneys worth . I wish i could be compensated for a portion of my trip because there were so many ... Read More
I chose Princess lines because i have sailed with them before amazing service and cruise to Alaska in 2001 .This time i felt i did not get my moneys worth . I wish i could be compensated for a portion of my trip because there were so many issues ,example the drink packages are a total ripoff particularly with the exchange being CND to US and what types of alcohol is included in the Premiere Package, Not enough live music on the deck or at nightly venues plus the DJ was not seen therefore you could not request songs, The nightly venues closed early as well the Casino. The beverage service on Deck very poor. The cigar lounge was extremely disappointing & very small with extremely poor air filtration. I spoke to some people who smoke & they advised unlike other cruise lines who have a very nice "covered smoking area" this ship did not - it appears that more people smoke than what most think! My Wife & I heard many disappointing things from long time Princess cruisers. Read Less
Sail Date September 2018
We choose this particular cruise because we wanted to see Alaska as late in the season as possible. We hoped to see the Northern Lights and our best chance was mid- September. We spent 11 days on land, followed by a 7 day cruise. ... Read More
We choose this particular cruise because we wanted to see Alaska as late in the season as possible. We hoped to see the Northern Lights and our best chance was mid- September. We spent 11 days on land, followed by a 7 day cruise. Boarding the ship couldn't have been any easier. We arrived via tour bus and from the time we dropped our luggage off to the Porter's outside and to us actually getting on the ship was maybe an hour. I was surprised to find that our stateroom was ready immediately and our luggage was waiting for us. The ship was on the smaller side but still quite nice, our cabin was small, but the large closet area made it so much less cramped once we were able to unpack our bags and get our suitcases out of the way. Dining left something to be desired. The food was simply okay at best whether it was in the buffet, dining room, or one of the specialty restaurants. We traveled as a group of 4, and often used the words "interesting" and " unimaginative" to describe whatever it was we were eating. It wasn't necessary good or bad-- just Interesting. I'll admit to being a bit of a picky eater, however there were times I'd go through all of the buffet lines and only come out with a bowl of Alfredo Pasta. I ate the same meal all 3 times we went to the dining room for a lack of anything else. Yes. I'm picky, but not THAT picky. Even my husband who will eat quite literally ANYTHING was pushing food away saying he didn't really like it. The most surprising part was that there was no food available ( other than room service) after 11pm. Entertainment and Actives were a disappointment as well. We booked the cruise knowing Princess was geared towards an older crowd-- which was perfectly fine as we're not really inclined to do much drinking or partying and we were planning to use the time to wind down and relax. The Princess Patter would arrive every evening and we'd read through it and circle whatever activities seemed appealing to us. There wasn't much to choose from.... There were 2 comedy shows offered, and maybe 2-3 of the typical game shows. The major Showtime production was " The Modern Man of the 60's, 70's and 80's." All of the activities ended by 10:30pm and we found ourselves headed to our cabin to watch TV for a lack of anything else to do. On one hand we were disappointed but on the other hand we didn't feel as if we were missing out on anything when we went to our cabin and took a nap. BTW we're in our early 30's, we don't knit, play bingo, eat dinner at 4pm or go to bed by 8:30...... Service was great. Everyone seemed happy and more than willing to accommodate any requests we may have had, Our room attended was always joking around with us and the bartenders would recognize us and remember our drink order. We did not do any shore excursions so I cannot comment on that, but the Ports were nice. Everything was well within walking distance, and they had plenty of stores and shops to poke around in. The scenery was amazing. Disembarking was fairly easy. Nothing out of the ordinary there. We sat next to a couple at the airport who had just taken the same cruise as us. They were a bit older, maybe 50's - early 60's and they more or less said the same thing. They were disappointed in the food and entertainment. We all said this was our First, and Last cruise with Princess. Read Less
Sail Date September 2018
In two weeks couldn't get air conditioning fixed, Bathroom door handle fixed after ten days, only water coolers in Horizon were failing for ten days and only fixed a day after they died. Entertainment was sporadic and very limited. ... Read More
In two weeks couldn't get air conditioning fixed, Bathroom door handle fixed after ten days, only water coolers in Horizon were failing for ten days and only fixed a day after they died. Entertainment was sporadic and very limited. Crew was great but seems ship is revamped to make profitable to sell. Half of promenade is missing, fitness room inside, need to find a server to get lemonade from bar. Small things like only four catsup bottles in Horizon Buffet that keep disappearing to some table and long wait till staff find some -yet walking buy specialty dining a bottle on each table. During week one carpet in hall was torn up and new carpet glued down - incredible smell of glue lingered in rooms and hall was a surprise not expected. Not ever going on Island Princess again. Really disappointed in what we experience on Island after just recently coming off the Star and Caribbean Princess- seemed like a different cruise line. Read Less
Sail Date August 2018
Chose this cruise to take some members of our family, who have never been, to see Alaska. The ship has been refitted to accommodate 121 more high end cabins and now is crowded. Our balcony cabin, C 520, was clean and somewhat adequate ... Read More
Chose this cruise to take some members of our family, who have never been, to see Alaska. The ship has been refitted to accommodate 121 more high end cabins and now is crowded. Our balcony cabin, C 520, was clean and somewhat adequate but the shower was impossibly small with a fixed shower head. There were two controls, one for heat and one for the actual water flow. We had lots of trouble with either being scalded or frozen as the temp fluctuated when anyone else on the ship used their showers, etc. The gym was appalling. It's on the sixth floor with no windows and very limited equipment that needs to be replaced. The food was mediocre. The lobster served on one night was inedible [salty and old, not fresh]. We made our own private shore excursion reservations through other sources. We suggest you do the same via the internet. The entertainment was okay with one production show being just dreadful! Our cabin steward was mostly absent. He did clean our room but never provided ice which we requested daily with the exception of one time. The rest of the ship's staff was excellent with the exception of the Captain's Circle hostess. She was overbearing and rude! No, we will never sail on this ship again. We have sailed many times on Princess since sailing on the original Pacific Princess and have loved the line so we are not cruise beginners. Have also sailed on Carnival, Holland America, Celebrity and Royal Caribbean. This was our first less than wonderful Princess experience. Read Less
Sail Date July 2018
We picked this cruise as we had done one like it on the Coral Princess. This was really disappointing. The food in the Horizon was barely palatable and almost the same every day. The food in the dinning room was less than stellar. We ... Read More
We picked this cruise as we had done one like it on the Coral Princess. This was really disappointing. The food in the Horizon was barely palatable and almost the same every day. The food in the dinning room was less than stellar. We had been on the Grand in February and loved the food. Island needed a new chef or better cooks. Our waiters were the "do nothing beyond serve" guys. I had to go to the dinning clerk to get them to sell me an after dinner shot of Baileys. My free bottle of wine was only what they could walk over and get, yet another waiter got me the one I wanted (he had to go downstairs, couldn't my waiter - I guess not) The room steward, on the other hand, was beyond belief. He was truly the best of the best and I always find room stewards good, but Kamal was superior. The ship is over crowded. The production shows were one the second night and not another until the trip was almost over. The rest of the entertainment were unfunny comedians, a guy with 1000 voices who sounded the same, but!!! Branden and James (entertainers) were by far the most outstanding performers I have seen on a ship. No wonder they were on America's got Talent. Overall the cabin was fine, the service except for our waiters was good, we missed Nicaragua because of riots, but Ensenada was fine and food there is better than ship. Ship is over crowded because they added additional rooms and removed the Vista lounge and no International Cafe in the atrium. The Cruise Director was nice and lower key than most. Would I go on the Island again, no but that is because I found the food poor (one of my table mates sent back their entree four different times it was so bad) that mostly I ate pasta,. Read Less
Sail Date April 2018
WANTED TO GO to panama canal for a long time. could finely afford it. i went with princess because the last one (15 years ago), the bed was more comfortable than the other ship. what a disappointment it was when i couldn't sleep in ... Read More
WANTED TO GO to panama canal for a long time. could finely afford it. i went with princess because the last one (15 years ago), the bed was more comfortable than the other ship. what a disappointment it was when i couldn't sleep in the bed. tooo-o-o soft. the food was not up to the standard i was expecting. everything had a price. surprised the toilets outside my stateroom weren't "pay per use". i also feel the bingo was fixed because the same person won bingo 6 times, the last time she won the jackpot game of $5800+. that is against all odds. and then they penalized the people who couldn't afford the $120.00 a day to play at every session we couldn't get a tablet to play for the big money. the excursions were definitely worth the money. totally not cruising on princess again. Read Less
Sail Date April 2018
We had never sailed with Princess Cruises before and chose this cruise because of the itinerary. Unfortunately, we were not very happy with the Island Princess. For the 60 day cruise we booked a Premium Suite on Baja deck. We wanted to ... Read More
We had never sailed with Princess Cruises before and chose this cruise because of the itinerary. Unfortunately, we were not very happy with the Island Princess. For the 60 day cruise we booked a Premium Suite on Baja deck. We wanted to be comfortable during the 60 days and also wanted a balcony from which we could also see the views from the back of the ship. The stateroom B745, which we chose, is very comfortable. We liked the small entry hallway – nobody could see in to the room when the door was open. The bathroom (with bath and shower) and separate toilet with hand basin, are large and roomy. The stateroom furniture and beds are very comfortable and we had sufficient wardrobe space. The steward, Marlon, did a great job. We did have a problem with the balcony furniture. The balcony for this suite is not very deep (which we knew) but the furniture is too large and left very little space for movement. Further to that it was very shabby, heavy, Italian style metal furniture from which the paint flaked off every time we touched it. The cushions and mattress on the sunbed were always damp and salt stained. We asked to have the furniture changed but only the seats could be removed. The sunbed was so large and heavy, we were told that it could only be removed by a crane! Guest relations informed us at the start of the cruise that this would be done within the next month (February) but this never happened. As we were expecting the advertised “upgraded furniture” we were very disappointed and have complained directly to Princess Cruises. A further missing suite amenity was the “CD/DVD player with access to a complimentary DVD library”. As this amenity was one of the reasons we booked this expensive suite we placed a complaint. We were informed that during dry dock (December 2017), all the televisions were changed for flat screen ones and that they didn’t have time during dry dock to fit up the DVDs (or video on demand?). Guest relations offer was to fit up DVDs for both televisions in the stateroom either with extra furniture or by fixing shelves to the (new) walls. We turned down this offer since shelves on the walls and more furniture would take up more room and could be a cause for accidents. Guest relations told us that they reported this to HQ and, as other guests had also already complained, Princess were working on the amount which would be refunded for this missing amenity. Our written complaint to Princess has been replied to but the reply is unsatisfactory. Our biggest complaint is why weren’t we informed in advance? We had other problems regarding repairs in the stateroom, loose electrical socket, loose fittings on the lamps, seal on the shower cabin door, bathroom door hydraulic cylinder etc. and these problems were solved quickly and efficiently. The ship: There was often a smell of sewerage in the corridors and lifts. Unfortunately, the in-door Lotus Pool area was always very cold (colder than outside) which made it very uncomfortable to sit in after using the pool. The ship had the feeling of being over-full. In the pools areas, the seats and tables with chairs near the bars and grill were quickly taken or constantly being used by people playing cards. This made it difficult to enjoy a meal outside. Public rooms, theatre and bars were quickly full if there was entertainment etc. Safety Drill: Our muster station was in the Gym on the 6th floor. This was very full during the safety drill and seemed quite a dangerous place for the guests with walking aids. The music they play before the safety drill maybe OK for the Love Boat but safety is something to be taken seriously and not to sing about. The staff and officers: We cannot complain about the staff. The service personnel in the restaurants and bars we visited were friendly and do a good job. The guest relations office Martin did a good job and helped us where he could. Otherwise the atmosphere in guest relations is very cool. Our steward, Marlon, did a terrific job and was very friendly. We had little to do with the officers (except as written below under ports and excursions) we did though have misgivings about Michele Tuvo, the Captain for the first part of the cruise. From other guest’s comments we understand that they like the captain to be entertaining but surely that’s the job of the entertainment manager. His announcements ending with “… never the less Bye Bye” or the childish “….who’s responsible for the weather? Me, me, me, me, me….” just couldn’t be taken seriously. To see him so often. taking part in the entertainment and walking round the ship made us wonder who was doing his job on the bridge. We would have rather seen the Executive Chef and Food and Beverage Manager occasionally visit the Horizon Court and ask the guests how the food is! Food: NB: The following comments on the food are nothing to do with the cooks in the galley. The Executive Chef and Food&Beverage Manager have the sole responsibility for what gets put on the table. We prefer to eat in the buffet restaurant and were very disappointed with what was offered in the Horizon Court. This was more of a canteen than a cruise buffet restaurant. The cold buffet with salads, the bread, pastries and dessert buffet were good, but the cooked food was terrible. Pasta was constantly so undercooked to be inedible, fried potatoes were mostly burnt on one side, the dahl (lentil curry) started the week looking like lentils and ended the week looking like brown mashed potato. Talking about mashed potato – this was a staple – every day bland mashed potato and gravy! Do the Princess cooks know no other way the cook potatoes. The themed buffets were not worth the bother of visiting. Surely a German buffet should have a bit more than Weisswurst, Sauerkraut and Schnitzel. As others have already written, the food was at the most, lukewarm, and badly cooked. Everywhere there are warning signs about eating undercooked meat etc., but the executive chef obviously didn’t take this into consideration. Apart from that there was not a great choice of dishes and these were often repeated. The breakfast buffet was also very boring. We talked to the chefs about this but nothing changed. On a few evenings we took advantage of being able to order room service from the restaurant menu. This food was better cooked but still not hot and often something was missing when the order arrived. The restaurant menu was often repeated. It was obviously not taken in to consideration that most of the guests were 60 days on the ship. The pizza, on the other hand, was very good. We were satisfied with the room service breakfast. We refuse to pay $58 for 2 persons to eat in the speciality restaurant so cannot comment on this. The grill outside on deck and the pizza bar cooked very well and the food was tasty. The ice cream bar could offer more flavours. Ports and Excursions: The excursions were expensive but due to some of the ports being the middle of nowhere it was sometimes difficult to visit places individually. The shuttle bus services into the towns didn’t always function very well or Princess overcharged for the service. At Puerto San Martin (Pisco) Princess charged $50 for 20 minute shuttle bus - not to Pisco but only to the next village with hotels. During the day passengers were informed that they could get a small refund on this price. Obviously there had been complaints about this “rip-off”. At Trujillo/La Salaverry, when we complained while waiting in queue for 40 minutes in 28°C, we were told by Island Princess officers, in so many words, that “….this is a free service and if you don’t like it you can go back to the queue, you can get a taxi or go back to the ship”. If these shuttle buses are organised by the land agent, then Princess should give as much assistance to them as possible by informing the agent of the expected amount of guest which will travel in to town. For a 45-minute trip more buses are a necessity. Entertainment: We didn’t take advantage of the evening entertainment so cannot comment on this. During the day we would go to see what was going on but didn’t want to take part in the partially childish games. The equator crossing “ceremony” was so childish we walked away. Kissing a dead fish and smearing food over people is not our idea of entertainment. To see the captain and officers joining in by being covered in tomato sauce and jumping in the pool fully clothed was preposterous and made us wonder about their credibility. The music in the pool area was very good but would have been more suited for a Caribbean cruise with youngsters. Overall much too loud to be able to relax by the outside pool. Even the soundtrack to the films shown on the big screen was much too loud. The lectures on the ports of call were good and informative. The in-cabin entertainment is bad (see also above). The music choice offered on the television is minimal. The on-board television programmes were constantly repeated as were the films. Films were also repeated at guest request which is ridiculous if you get the same film about 6 times on a 60-day cruise. Lotus Spa: The spa had a good choice of treatments, but the prices were very high. The staff are also very welled trained sales persons and try very hard to sell the overpriced extras/products. Example: the price of a haircut and blow-dry $59 (that’s OK) the extra conditioner $49! The facilities in the spa were comfortable and clean. Final comment: The price we paid was not reflected in the ship’s food and facilities. This cruise was not good value for money. The Princess management should “go over the books” where the Island Princess is concerned. Read Less
Sail Date January 2018
We have been on over 30 Princess cruises and this one was the worst. Princess has gone steadily downhill over the past 5 years but they have managed to hit a new low. The remodel of the Island Princess provides more cabins and less ... Read More
We have been on over 30 Princess cruises and this one was the worst. Princess has gone steadily downhill over the past 5 years but they have managed to hit a new low. The remodel of the Island Princess provides more cabins and less public space, consequently events are crowded. Everything offered by Princess was overpriced such as shore excursions, shuttle service (when offered), drinks, etc. Food in the Horizon Court was never served hot; the food offering in both the Horizon Court and the main dining rooms was repeated so many times. Service provided in all of the dining areas was poor; I believe that they must be understaffed as the wait staff appears to be working hard. Perhaps the most hash comment would be that when deficient items are noted to the supervisory staff no action was taken and only excuses provided. This was not a pleasant cruise and I would not recommend the itinerary or the ship to anyone. Read Less
Sail Date January 2018
In 2025 we cruised on HAL Amsterdam for 60 days as half of the Grand World Cruise and booked through Travels with Alan. We booked this 60 day cruise through Alan, anticipating that it would be somewhat similar to the Amsterdam cruise in ... Read More
In 2025 we cruised on HAL Amsterdam for 60 days as half of the Grand World Cruise and booked through Travels with Alan. We booked this 60 day cruise through Alan, anticipating that it would be somewhat similar to the Amsterdam cruise in that this was a major cruise circumnavigating South America. Once aboard we quickly learned that unbeknownst to us (and the other 196 "Alan" group) Princess had turned the special 60 day cruise into three separate approx. 20 day cruises, repeating the "Welcome Reception", menus, EVERYTHING, with no continuity with the complete experience. Except for Umberto's one hour lecture on the history/culture etc of the next port, there was literally NOTHING about where we were visitng, other than where to shop! Umberto's lectures were excellent but could have been divided into two or three, he had to cover so much info in 60 min. There was very little local cutural representation brought aboard to have small gatherings with passengers, except for two local dance troops performing on stage. VERY disappointing! Much, much more to discuss, but our most vital issue was that I, and numbers of other passengers, developed upper respiratory illnesses, I soon discovered it was a direct result from the ever-present mold odors/embedded spores in our hallway and the adjacent cabins. Our neighboring couple had an emergency disembarcation with severe pneumonia! Management never truly handled to situation or was able to eliminate the problem. They moved a new couple into that stateroom even though every time the cabin door or balcony door was opened the odor was strong. If it had been INSIDE our cabin we would have demand a move or disembarked, demaning a refund!!! The health department would have closed the entire floor if we had been in a hotel! Read Less
Sail Date January 2018
Would not likely sail with Princess again. They have really gone downhill in terms of service, excursions and food. The trip was circumnavigating South America for 60 days. The ports seemed to be chosen based on cheap moorage - many had ... Read More
Would not likely sail with Princess again. They have really gone downhill in terms of service, excursions and food. The trip was circumnavigating South America for 60 days. The ports seemed to be chosen based on cheap moorage - many had nothing of interest. Others were miles from the nearest city of interest. We had at least three port changes with no compensation The excursions were wildly overpriced. You could pick up the same tour on shore for one third the price. One of the Princess tours was a total bust - not at all as advertised / no guide and a driver who did not speak one word of English and Princess said they cannot be responsible for what happens on the tours which they sold us and promoted. The food was mediocre with the menus recycled about every 10-12 days. We seemed to constantly be out of many items. The passenger services staff seem to not care. They often gave completely conflicting information in response to questions asked. On the positive side the nightly entertainment was great. Read Less
Sail Date January 2018
My first cruise was the Island Princess, loved it. Six years later, I find Princess has removed ALL access to the promenade deck in both the rear and front of this ship. The rear is blocked off to add ten or twelve large suites. The front ... Read More
My first cruise was the Island Princess, loved it. Six years later, I find Princess has removed ALL access to the promenade deck in both the rear and front of this ship. The rear is blocked off to add ten or twelve large suites. The front is walled off so a few officers can sun themselves in privacy. As a customer, there is no access to the fantail even on the top deck (sanctuary). Princess offers excellent entertainment (speakers, historians ,daily programs). Food is acceptable, although the maintenance of the ship leaves much room for improvement. Princess needs to be aware the pluses of their line does not equal a loyal customer base when the majority are treated as secondary and insignificant. The air conditioning on the Island Princess requires you to consider a smaller stateroom for your own comfort, as the larger rooms experience cooling difficulties .I must give a shout-out to the hardworking Princess land staff that took care of our needs when the cruise was delayed by one day at the last minute. Read Less
Sail Date December 2017
We chose this cruise for 2 reasons, first we wanted to see the Panama Canal, and second we wanted to try Princess since my cousin who is a frequent cruiser raves about Princess. We arrived in Ft Lauderdale a day early and stayed close ... Read More
We chose this cruise for 2 reasons, first we wanted to see the Panama Canal, and second we wanted to try Princess since my cousin who is a frequent cruiser raves about Princess. We arrived in Ft Lauderdale a day early and stayed close to the cruise terminal at the Hyatt Place. At 3 PM the day before the departure, we recived an email that the ship was coming out of drydock and was going to be a day late. As a result we were going to skip Aruba as a stop. We were fortunate in being able to stay at the Hyatt Place a second night, and boarded the Island Princess a day late. Princess lines did compensate us for the missed time and extra hotel night. Upon boarding every thing looked okay, except there were workers rewiring and fixing things all over the ship. We were told all the beds were replaced with new mattresses. I had booked a mini-suite in order to have a bathtub; so we would have upgraded bedding and a larger shower. The mattresses in our room D333 were totally different, one was firm and theother very soft. The attendant assured us both mattresses were identical, but agreed that one was soft and one was harder. He promised to try to get another mattress and did. FIRST PROBLEM solved. The second day I was standing at the sink brushing my teeth and felt my feet getting wet. The drain pipe had separated from the sink, and the water was gushing on the floor. I reported this and 3 hours later was told it was fixed. I went back to the room and noticed it was not fixed. I shouldn't have to deal with aggravation like this! I called the Guest Services manager and he came with the plumber who said he had fixed it. I showed him the problem and had to supervise him so it got fixed properly. SECOND problem fixed. The shows on the cruise were mediocre with one performer at each show, when we saw them. The shows alternated being scheduled for 5:30PM and 7:30PM, or 7:30 and 9:30. We had the dine anytime plan and usually chose to eat betunctional the entire ween 6 and 7 PM. This meant we missed the shows on the early schedule. Since the performers were mediocre compared to other cruises I have taken, missing the shows was no great loss, but there was not much else to do in the evening except go to the casino. The laundry rooms on each floor had at least one machine non-functional the entire cruise, since there was no one qualified to repair the washers on board, they stayed broke. I wonder what they did during drydock? The food was good, I have had better and I have had worse. One night we splurged and ate at the Specialty Sabatini's Restaurant. My advice to you is SAVE YOUR MONEY. The food was no different than the Bordeaux dining room. We booked all but 1 excursion privately, and found it very worthwhile. We used Princess for the Huatulco Highlights and we enjoyed it. I put a separate review of our other excursions on Trip Advisor. Overall, I think we will think twice before booking Princess again. Read Less
Sail Date December 2017
Service desk lady couldn't be bothered by getting us a new coffee card as ours got wet and was ruined.The card needs to be in a computer system.A cardboard card is not practical.She was very rude.The ship had something in the air ... Read More
Service desk lady couldn't be bothered by getting us a new coffee card as ours got wet and was ruined.The card needs to be in a computer system.A cardboard card is not practical.She was very rude.The ship had something in the air that caused people to itch and sneeze.I was very disappointed in no back pool and another lounge that had been taken out So cabins could be added.Ship can feel crowded and no access to the back so no sunsets which is huge for us.The Captain was fabulous and early to each port.The entertainment has gone downhill as well as the food selections.Liked the horizon court in the front and the service was excellent.Think we will try a different cruise line as the cost cutting us showing.must add the dining room managers were very good and accommodating.We are hopeful that after the dry dock things will be better.However the back of the ship is ruined. Read Less
Sail Date November 2017
We love to cruise – and have always had a great time, but circumstances and events conspired against us on this one. In my mind, Princess really fell down on the job this time around – but it might just be this ship. It was the ... Read More
We love to cruise – and have always had a great time, but circumstances and events conspired against us on this one. In my mind, Princess really fell down on the job this time around – but it might just be this ship. It was the worst. Before we left on our cruise, I went in (of course) and filled out all the info – passport info, etc. and requested water and robes for our room. I had that printed out, but when I got the itinerary from our travel agent, I tossed my copy in the garbage. BIG MISTAKE – but I didn’t know it at the time. The travel agent's itinerary obviously didn’t show the water or the robes I had requested online. I didn’t think it would be a big deal, turned out that it was. There was no water in the room. When I asked the steward, he said there was no note about it, but if I had something to PROVE I’d ordered it, no problem. Problem. I’d tossed “the proof” in the garbage before leaving!! I went down to the service desk and the guy checked. He said, “Oh, I see that you ordered the water, but it was cancelled.” I replied, “Can you tell me who cancelled it, because it was most assuredly NOT me.” He turned a bit pale and said he had to talk to his manager. He was gone quite a long time and when he came back, he said that there was nothing he could do. It had been cancelled. No, I didn’t bother to ask about the robes. I figured they’d just say those were cancelled as well. That was day one and it pretty much set the stage for our cruise. No water that I ordered and no robes. Seriously not cool. The room steward started out great. We’d go to breakfast, come back and the room would be done! Like a magic elf, he was johnny-on-the-spot. Then one day we were gone all day on an excursion, came back and the room was exactly as we’d left it. He didn’t show up that entire day until the evening. We did like him, he was truly friendly and nice, but he totally slacked off after the first 4 or 5 days. For the first time ever, we did not leave an extra gratuity for our room steward and we’ve ALWAYS, ALWAYS left extra before. While I’m on that subject, we’ve also always been provided with envelopes to leave an extra gratuity for the employees we feel gave us extra service. Princess didn’t provide them this time. When we’ve done cruises before, they always take a photo of you getting on the ship and take photos at every port. Normally getting on, you have a nice backdrop to indicate where you’re going (like a backdrop photo of Hawaii, or a glacier (to indicate Alaska), etc. There was nothing this time. Also, the ports before had perhaps a mariachi band (Mexico), Roman soldiers, etc., or some employees dressed as natives, something, but I only saw one port where there was one employee dressed as a pirate for the photos. Otherwise, the photos had nothing to indicate what specific port you were at. We just had just that lone employee dressed up as a pirate that I saw - and I can’t even recall which port that was, for photos – otherwise, nothing that we ever saw. Every cruise we’ve taken before, we were able to go to the back of the ship, order a cocktail or wine, and sit and enjoy the view of leaving the port. Not on the Island Princess! The back of that ship is all private suites, so unless you’re rich enough to nab one of those, you’re not going to have a view leaving port. The other alternative is to pay to reserve spots at the Sanctuary. Nope, altho I suppose one could have stood by the shuffleboard area with drink in hand, but, uh, nope. The food. Well, you could order food at the buffet, but good luck. We’d order a Western omelet, and get a spinach omelet. They had a Mongolian grill set up one night. We diligently placed ingredients in our little bowls and handed them over. Each of us four ended up with something wrong. Hubby was lacking the noodles in his meal. Neither my cousin nor I received any of the vegetables we'd placed in our bowls, it was ridiculous. The bad part about the dining room was the length of time it took. It was not unusual to spend 2 1/2 to 3 1/2 hours there. I don’t mind a leisurely meal, but when you go for dinner early so that you can eat and then get to the show, it was oftentimes cutting it close. The good part was that we always went early to the dining room and were able to walk right in. For some reason, the ship seemed to be perpetually late in either docking or getting their act together with a timely exit for excursions. One excursion (Nicaragua) had us meeting in the Princess Theater at 7:40. No problem – except that they didn’t call us to get on the tender until 8:30. We had to wait ONE HOUR to get off the ship. Our excursion was supposed to start at 8:15, it actually started at 9:30. From then on, it was a race to get to the sights and race back. The last tender was supposed to leave at 5:30. We got on a tender to go back to the ship about 6:00 – we were the last ones back. That wasn’t just a one time event – we were late for our excursion in Columbia as well. It happened about 3 times and lots of folks were complaining. The disembarkation process was totally disorganized and chaotic at ports. No rhyme or reason, just stand in line, watch folks cut in front of you and wait and wait. Even the small things didn't come off. Our travel agent had let them know ahead of time that it was our anniversary. Normally that means balloons on the door, some kind of acknowledgement. Nope, not this time - altho we did get a ton of flyers congratulating us on our anniversary and to make sure we hit the art auction, etc., etc. It left such a sour impression on us that we're taking some time off from cruising. Next time I will definitely study deck plans a lot more, make sure the ship is newer, take all my paperwork and make sure my travel agent is aware of every single, solitary detail, etc., etc. We certainly hope not to experience another cruise like this one. Read Less
Sail Date October 2017
Let's start with the good points: Our cabin steward, our table waiters, the help at the 14th floor buffet, the presentations in the Princess Theater, embarking and disembarking. These things were good. Now let's get to the bad: ... Read More
Let's start with the good points: Our cabin steward, our table waiters, the help at the 14th floor buffet, the presentations in the Princess Theater, embarking and disembarking. These things were good. Now let's get to the bad: (1) The overpowering odor of raw sewage filling the Princess Theater to the point where people were covering their noses and leaving. (2) The shut-down of electricity around 2:10 A.M., coming back on ten minutes later only to go off again, including the motor ten minutes after that. (3) Cancelling two shore stops because of the hurricane (Why do they sail during hurricane weather? The same reason they off-load 2,000 passengers by 10:00 A.M. at the end of the cruise and reload 2,000 passengers three hours later - MONEY!) They do not have time to properly clean that ship. What happened in this case? Hundreds of sick people with some of the worst coughs I have ever heard. (3) Because my husband is a 100% disabled Vet having his hearing having been blown out in Vietnam, I have always requested a table which backs up to a wall or a window which cuts noise from the back of his hearing devices. There has never been a problem on other ships. Going into the Provence Restaurant, I asked the Maitre d' if we could have such a table and explained why. Here was his answer: "Are you Elite?" I just looked at him. I had no clue what he meant. He again asked, "Are you Elite?" What color is your card?" I said, "Gold." He said, "You're not Elite. We only seat Elites by the window!" I was dumbfounded. I asked him again about a table with a wall behind it, maybe a table for two. His answer, "We don't have tables for two!" We ended up sitting at a table for 10. There were two vacant seats next to me so there were eight of us. Eight days later we invited a wonderful couple to join us at our table. They were told when they reserved the cruise that the restaurant was booked. As the "anytime" restaurant, the Bordeaux had a waiting line that took an hour the first week they were dining at the buffet on the 14th floor. The four of us went to the second Maitre d' at the door of the Provence and I said we would like our friends to join us as there were two vacant chairs at our table and there had been for over a week. One of our guests was a disabled USAF Vet who walked with a cane. His wife had bone cancer. Was the answer blatant discrimination as they were black? The Maitre d' told us they were have to wait 20 minutes to see if the other two showed up. I explained that they had never shown up for over a week but that didn't do any good. They waited for 20 minutes when they were told they could go in. They thanked us but never wanted to go through that again as they had missed their entertainment that evening. Four days later, the Maitre d' said from across the dining room, "They can join you at your table." I just looked at him and said, "They don't want to." We met another couple who said they would never take another Princess cruise. I told them not to judge all Princess ships as being terrible. I told them we had taken the Star Princess to Hawaii and back to San Pedro and it was very nice. (4) I am in the elevator and it is about 9:15 A.M. or so and the loud speaker goes on: "This is your Captain. I have been informed that there is a bomb on board........" I reacted!!! My husband then said that there was something in the morning handout saying they were going to have a drill. I had not read anything about a drill and I'm sure many others hadn't. When I did check, I read they were going to have a drill. The "BOMB" word was never used. So the crew were racing around and the Captain was on the loud speaker saying this deck had been secured, that deck had been secured, etc. There is no reason whatsoever that this ship should hold a drill of this type with passengers on board other than the fact they do not want to hold up the ship in port. My husband became ill two days before we returned to San Pedro. One day after returning, I became so ill that I had to go on antibiotics for a week. Do not take that ship. We had three deaths on board. Read Less
Sail Date September 2017
ship was old - worn holes in chair in room - carpet had worn spots - carpet was coming apart in doorways - mold in shower - food in main dining room was boring & tasteless - showers very small - the only thing that I can say I liked ... Read More
ship was old - worn holes in chair in room - carpet had worn spots - carpet was coming apart in doorways - mold in shower - food in main dining room was boring & tasteless - showers very small - the only thing that I can say I liked about the cruise were the beds - very comfortable - doubtful we will ever go on a Princess cruise again - help was not that friendly, almost like they were too busy to really get to know you. The main dining room servers were aloof, almost as if they were 'above' you, you were just a faceless person. The entertainment was just as disappointing as the ship itself - mostly the crew doing the entertaining. The shore excursions were 'just ok'. We feel that we did not get very good value for our money. The views were fantastic - but that is expected, it was Alaska after all. Read Less
Sail Date July 2017
Let me start off with we decided to take a cruisetour with Princess to Alaska since it allowed us to see the Alaska panhandle and Denali National Park. The land portion was very good. The food and service was excellent as was the ... Read More
Let me start off with we decided to take a cruisetour with Princess to Alaska since it allowed us to see the Alaska panhandle and Denali National Park. The land portion was very good. The food and service was excellent as was the coordination efforts of our escort/guide. Michael was great. On the other hand, the cruise portion was very below average. We paid for an up-charge dining at the Bayour Cafe and the fish was so overcooked it was inedible. Most of the meals in the main dining room were room temperature. The fish was always overcooked. We did get to participate in the Chef's table for $95 / person up-charge. It was very nice but on the expensive side. Compared to other cruise lines we have used, we found the buffet to be very limited in food choices. I got the feeling that most of the staff was just going through the motions while doing there jobs. Our cabin attendant was very good and attended to all our needs, but otherwise we were not impressed with the service of other crew members. One of my biggest complaints is that the response to post-cruise issues is pathetic at best. We switched one shore excursion for another which involves cancelling the first for a refund and being charged for the replacement. The refund process is a joke. I sent a message via the Princess website, have spent 2 hours on the phone and finally was told I had to send an email to the customer relations group (they do not answer calls/no number). I got a call from them stating it would be 2-4 weeks before anyone would even be assigned to look into my refund for $279. They are very quick to charge your account, but good luck in getting timely help with a refund. It's hard to understand why a cruise line would allow an experience to be tainted over such an easy to resolve issue. Princess will not see us again. There are better options. Read Less
Sail Date June 2017
Princess gave wrong info on EZ air. Booked, told i could buy EZ Air within , messed up my fare and was due refund. Called again today and Princess said not sure where to refund the $332. WELL....How about same CC I used. ... Read More
Princess gave wrong info on EZ air. Booked, told i could buy EZ Air within , messed up my fare and was due refund. Called again today and Princess said not sure where to refund the $332. WELL....How about same CC I used. Overnighted $32 fee, other issues. NO RESPONSE BACK. 1st grade skill level. Onboard was great. Staff great. Really too bad for the onboard staff. Cabin Steward was Top Notch, Food was very good, Casino was a bit small. Bartenders were great. What's really too bad is Princess on shore was a ZERO in at least 3 instances. Been on over 25+ cruises. Will never go on Princess again due to Corporate Staff, return calls, fix problems, etc etc. I spend $32 for an envelope to Jan Scwartz CEO and didn't head NOTHING from ANYONE. Pathetic. It's been 3 months and I'm still is disbelief that an organization this big is badly broken behind the corporate scenes. Read Less
Sail Date May 2017
We wanted to experience sailing through the Panama Canal and experience what all the hype of cruising was all about. It was more a 2.5 stars for me. The good: Callie Smith,the entertainment CRUISE DIRECTOR was exceptional and the ... Read More
We wanted to experience sailing through the Panama Canal and experience what all the hype of cruising was all about. It was more a 2.5 stars for me. The good: Callie Smith,the entertainment CRUISE DIRECTOR was exceptional and the general ship staff were pleasant and hardworking. There was plenty of choice at the buffet everyday. The dining room had a few outstanding dishes: Baked Alaska, Pork Belly, Coconut Cream Dessert. The bad: security needs to be stepped up at the embarkation port in Ft. Lauderdale. There were definitely a few young guys pretending to be busy with their cell phones loitering quite near our line (2' away) and against the walls in the corner overhang waiting to prey on the those who were not vigilant of their belongings. Watch out for the guys in flip flops, sunglasses, caps, and no luggage! Coming from a "first timer" point of view, I felt there was too much selling (jewelry, art, botox, creams, shoe inserts, watches, etc.) going on daily throughout the voyage slyly disguised as informational health lectures (7 to 8 per day) and would have preferred an itinerary with more offerings of classes such as free yoga, tai chi, cooking, indoor line dance and zumba in cooler rooms instead of the sweltering heat outside. It would be better to space out the zumba class from the line dancing instead of back to back. Have more space availability in a larger room for stretching classes. Stretching class had space only for about 15 people. Yet there are over 2200 passengers on board! I was not able to attend once b/c there was no room. The sanctuary lounge (surcharges) is under utilized and could be used for something that is open to everyone. When I came for a peek, it was completely empty of guests. I learned that it was only crowded on Panama Canal Day ($65). This seems to be a boat going after the 1% and leaving the rest to be crammed and sweaty. Read Less
Sail Date April 2017
We were excited to be exploring Aruba, Columbia, and the Panama Canal. We boarded our ship and checked out our room, and got even more excited because the room was of good size, clean and the steward was outgoing. Then it was time for the ... Read More
We were excited to be exploring Aruba, Columbia, and the Panama Canal. We boarded our ship and checked out our room, and got even more excited because the room was of good size, clean and the steward was outgoing. Then it was time for the safety drill. We came back to drop off the live vests, and there was a very noticeable odor in our cabin. An extremely noticeable sewerage odor. The steward said he would look into it. It would come and go for another 4 days, being so bad as to wake us in the middle of the night making us ill. We called the front desk many times. We were told we were the only ones complaining, but they would look into it, other times we were told they had many calls and they were working on it. Not once was there an apology or an explanation forthcoming. Except our room steward who continually apologized for the smell at the back end of the ship. And who doesn't look forward to eating on a cruise? Well don't get too excited, because the scallops were always over cooked. I tried 4 times, and talked to others and they were always rubbery. The only time my husband got fish that was not overcooked was when he ordered it specifically med rare. I found the only thing that they cooked halfway decent was the chicken. The chicken pot pie was fantastic. But all in all the food seemed like buffet food. Kept warm and continually cooking. The dining staff was hit or miss. some nights they were attentive and others not so much. Not very impressive after having to wait most night about 45 minutes for a table. We found the entertainment lackluster. Most only involving staff and passengers. We reached out to Princess about this trip, but they never replied. Don't think we will quickly jump on another Princes cruise, and know I will NEVER go on this ship again, hoping the problems where because it is a small older ship. Read Less
Sail Date March 2017
Not many cruise lines go through the Canal, which was the best part. Our biggest complaint was the dining. Anytime dining actually means anytime THEY want to seat you. Call after 8:00 each morning to make a reservation. Many times we ... Read More
Not many cruise lines go through the Canal, which was the best part. Our biggest complaint was the dining. Anytime dining actually means anytime THEY want to seat you. Call after 8:00 each morning to make a reservation. Many times we were off the ship by then. Table for two, impossible. Service and food were unremarkable. Our room steward was excellent, proficient, polite, and always smiling. Excursions were okay and handled efficiently. Production shows were okay for such a small venue. Movies Under the Stars were fun. Minimal onboard shopping but again it's a small ship. Balcony cabin was smallest I've ever been in and there aren't enough words to describe how miserable the TINY shower was. I did like having self-serve laundry facilities on each deck (although most of them had non-functioning token machines). My first and last time with Princess, going back to Royal Caribbean and trying Viking Ocean to Alaska for next cruise. Read Less
Sail Date March 2017
We convinced our friends to cruise Princess after having a great cruise along the US West Coast 3 years earlier. We were embarrassed to have suggested Princess, The food was at best mediocre, and the service was horrendous. The ... Read More
We convinced our friends to cruise Princess after having a great cruise along the US West Coast 3 years earlier. We were embarrassed to have suggested Princess, The food was at best mediocre, and the service was horrendous. The attitude of the staff was the most disturbing part of the cruise. For every staff member who was helpful and courteous, there were 2 others who would ignore us or roll their eyes when asked for something. Even at the movies under the stars, I heard someone inquire about the popcorn, and she was told,"there's non left" and then she proceeded to walk away. The general impression was that each staff member wore too many hats. The service desk, internet desk, excursion desk, and medical office all had extremely limited hours. The entertainment staff assisted in debarkation and were confused and disorganized. The only good news is t hat the entertainment was the best we're ever experienced on a cruise. I would NOT book on Princess again. Read Less
Sail Date March 2017
I normally do not write reviews but people should be informed before deciding to take a cruise with Princess Cruise Lines. Don’t get me wrong, we did not have a horrible time, but there are factors that made it not enjoyable. We chose ... Read More
I normally do not write reviews but people should be informed before deciding to take a cruise with Princess Cruise Lines. Don’t get me wrong, we did not have a horrible time, but there are factors that made it not enjoyable. We chose this cruise because of the timing and crossing the Panama Canal was on our bucket list. First and foremost is the Elite status they give to returning passengers. They flaunt the special lines, discounts and privileges of returning Elite passengers to the point that the first-time cruisers felt like a lower-class passenger. Much like those of maritime crossings of the past. The anytime dining was the biggest fiasco I had seen in any restaurant. I read the prior reviews and we went directly to the Maitre D’ on the first day and requested traditional dining. We were given the second seating, which is okay, but we missed several events in the lounges because of the diner time. We heard nothing but complaints about the anytime seating. You either try to make a reservation or wait in line, which usually stretched all the way around the Atrium. They do have a special line for Elite passengers. Most of the people we talked to just gave up and went to the buffet most nights. The shore excursions have problems as well. We signed up for excursions months in advance. We continued to check the website as we know they add others over time. We noticed one of the excursions was removed from the list of signups, but it was still on our itinerary. We called several times to ensure we were still scheduled even though they were not offering it anymore. We were assured we were still scheduled for the excursion. On the day of embarkation, we received a notice that it was cancelled. I was highly upset because the other excursions we wanted were full. The excursion desk only shrugged and said, “Sorry.” They did not offer any compensation or offerings to make up for the inconvenience. We also went on an excursion that we were completely unsatisfied with. Again, the excursion desk only said sorry when I asked for a refund. You would think that after spending over $6000 for a cruise they would refund a mere $140 to have a satisfied customer. All they said was to contact customer service when I got back to the states. This issue is still pending. I planned on upgrading my wife’s diamond on this trip as I had for our 10th anniversary. This was our 25th anniversary trip. I brought cash and had done my homework for Aruba. The shopping host talked me into going to Diamonds International in Cabo San Lucas. Just heads up, don’t go there. They have overpriced designer jewelry and were not willing to negotiate prices. The shopping host joined in with a hard sell and told us we needed to compromise if we wanted to upgrade. We left the store and went to a pier side bar named Fat Tuesday. Great place. You sit on a swing outside and drink slushy drinks. When I complained about the shopping host, I was told they do not work for Princess. I later found out that any shop recommended by the cruise ships have to give 5% of all sales to the cruise line that recommends them. In Aruba, we went to Germani Jewelers and got a great deal. They had exactly what I wanted. Gave us the amount we were expecting for our trade in diamond and we saved a tremendous amount in sales and taxes. I highly recommend Germani Jewelers and would warn anyone to stay clear of Diamonds International. Finally, the customer service on this ship was lacking in the worst way. We have traveled with Royal Caribbean three times prior and have had fabulous service. Here, it was just not the same. From the quality of the food to employees just not greeting us as they walked by. There are so many extras that we noticed on Royal Caribbean that were not on Princess which just made the trip less than enjoyable. They don’t even fold the towels into animal shapes. I would highly recommend any other cruise line over Princess. Read Less
Sail Date March 2017
Island Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.8
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.1

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