Sail Date: December 2013
For starters, let me say everyone should visit the Panama Canal, via a Cruise Ship. It is one of the most spectacular places on earth. However, be cautious of the WHOLE Itinerary. Our itinerary looked great, Aruba, Cartagena, Panama, ... Read More
For starters, let me say everyone should visit the Panama Canal, via a Cruise Ship. It is one of the most spectacular places on earth. However, be cautious of the WHOLE Itinerary. Our itinerary looked great, Aruba, Cartagena, Panama, Costa Rica, and Jamaica with 4 days at Sea. When the shipped Docked in Aruba, we were there for 4.5 hours. We didn't have enough time to really enjoy the island. PLUS, the Tour Guide never shut up. He spoke aimlessly about nothing. Caratgena was nice, but the shore excursion added to much fluff. We didn't need to pay to see local cultural dancers for 10 minutes, break dancers for 10 minutes, and a torture chamber on vacation. I would avoid the Palace of Inquisition. When our tour guide explained how they would tie the ropes to a certain part of the man, then stretch them out, let's just say I didn't need to hear that. Colon, Panama was nothing more that a supply stop. We also had to wait for those folks that did shore excursions. The Panama Canal was AWESOME!!!!!!! Limon, Costa Rica. The Shore Excursion described was NOT the one we got. While we visited the Banana Plantation, the Scenic Drive and Photop was NOT what we expected. It was nothing more that the bus racing to get back on time. We were shown some beautiful coastline, but NO stopping. It was awful. Jamaica was OK. We had been there several times, so this was no biggie. The Photo Team was fantastic. Very informative and ALWAYS willing to answer questions. Some of the Cruise Director's Staff, including the Cruise Director herself, were terribly boring. Some of the Junior ones were great! The Wait Staff, for the most part was Horrendous.   Read Less
Sail Date: November 2013
I expect the tour itinerary I book and pay for to be honoured by my cruise operator. The failure to call at Costa Rica due to the danger of a civil servants strike is not acceptable. The ship is registered in Bermuda as such I would expect ... Read More
I expect the tour itinerary I book and pay for to be honoured by my cruise operator. The failure to call at Costa Rica due to the danger of a civil servants strike is not acceptable. The ship is registered in Bermuda as such I would expect the captain to take advice from HM Foreign Office which is responsible for such matters relating for this colony. I have checked HM Foreign Office web site and no travel advisory was issued by this ultra conservative body in relation to the issues in Lemon. The company’s choice Princess Cays as an alternative port was in my view was a cynical attempt by Princess to increase its revenues; as everything in Princess Cays is owned by and for the profit of that company. Frankly, there is no comparison between a private beach resort and what I had booked for. I understand that other cruise ships called at Lemon on the day we were diverted. The ease displayed in re-arranging the visit to Grand Cayman totally dispels the crew’s contention that arranging another venue at short notice would be impossible. A very poor show... I will cruise again but not with this company; they ripped me off. On the rest of the cruise the entertainment was good but oh boy they were short average about 45 minutes and lacked variety. It was either Magic, or song and dance or hypnotist. there was no mixing of acts to put together a proper variety show. Also don't trust there daily programme in the Princes Patter newsletter. My partner and I had planned to watch a film which was cancelled from the 'movies under the stars' which was replaced by an American Football match at short notice. The restaurant food was mainly very good but the buffet was very mixed some days excellent others it was far from good. Read Less
Sail Date: July 2013
They were terrific in luggage handling, I will give them that. The website states that small children must have a car seat to travel in Alaska.. We packed up the bulky car seat and found the only place required was the Denali park tour and ... Read More
They were terrific in luggage handling, I will give them that. The website states that small children must have a car seat to travel in Alaska.. We packed up the bulky car seat and found the only place required was the Denali park tour and the hotel provided it...why weren't we told this when we called and asked if we needed to bring that bulky piece of luggage? They did store it for, however, would have preferred not to have to lug it thru airports if it wasn't needed. The wait staff was terrific, as was the cabin stewart. Customer service desk and some land crew we snippy, sarcastic, and mocking. I heard numerous comments after a passenger asked a question and walk beyond earshot [poor behavior] .. Every tour seemed to be a canned script and the guides did not venture to far off line and ALWAYS included was a blatant [often numerous] reminders to buy more tours [and they are not inexpensive]...with a tinge of guilt thrown in... "you don't want to leave here and regret that you didn't --- whatever tour they were pushing that day. Hotels were on a par with a 2 star hotel...really nothing to write home about except that they were all in areas so that you had to eat at their restaurants [except for McKinley]... food was and average to blah, in most cases ... We did see some wonderful and amazing things, however, if this is what cruises are like... I shall not do another, and I certainly will not cruise with Princess again. I don't feel I need to go into a laundry list of the goods and bad...let's just leave it at the bad experiences and treatments outweighed the good experiences and treatment. Read Less
Sail Date: September 2012
Princess did an excellent job with the land portion of this and the arrangements. However the ship was very lacking in various ways. First, the food, I'd rather go to Red Lobster for seafood and Outback for beef than dine aboard the ... Read More
Princess did an excellent job with the land portion of this and the arrangements. However the ship was very lacking in various ways. First, the food, I'd rather go to Red Lobster for seafood and Outback for beef than dine aboard the CP, portions were small and of poor quality. Numerous passengers noted that their requests for salt free meals, Kosher, etc were not fulfilled. Many of the wait staff seemed to have only limited command of English. The entertainment was well below what I've experienced on Royal Caribbean, two nights were repeats of the previous night, one night there was nothing. The cabin had worn out pillows with no support, scratchy towels, the toilet paper was so thin I could read through it, take a roll of your own. Cabins not turned down. Very hard sell, from the time we stepped onto the gangway and got aboard the ship we had been offered three deals of one kind or another, then there was the wine tasting, cola deal, wine deal, photos, etc. The smoking lounge was located off the atrium and the stench from it was obnoxious for many feet in any direction. It's only fair to say that I'm not criticizing the personnel of the CP, they were doing their best with what they were given. I'd tell anyone going to Alaska to do the land portion with Princess and the cruise with someone else. Read Less
Sail Date: July 2012
Just got off my first princess cruise and was not impressed with the layout or the mothership's (carnival)Ideas 1st problem design ideology. . Elevator banks are limited to different floors, The front bank of elevators goes from the ... Read More
Just got off my first princess cruise and was not impressed with the layout or the mothership's (carnival)Ideas 1st problem design ideology. . Elevator banks are limited to different floors, The front bank of elevators goes from the 7th to 14 floors ,The lobby bank of elevators goes from the 5th to 8th floors then center bank goes from 2nd to 15 floor.My cabin was on the 10th floor forward... In order to reach 5 th floor dinning room I had to take two sets of elevators or walk the narrow hallways to center ship elevators (about 350')and then double back the other way. 2nd problem Casino Ideology.Carnival lets you put money into there slot machines but does not let you take it out . If you are lucky and win some money you have to insert your sail card and create a pin number along with your birthdate on the smallest keyboard at sea. It's HORRIBLE, you need reading glasses or read brile ,then wait 15 seconds, and guess what happens if you pull the card out a milli second early ..... You have to go to the cashier cage or jail as i see it to get one of the guards. The joy is G O N E ...P.S. don't leave money on "your card" pass midnight on the last night of the cruise or....it's G O N E (carnival cyberspace )I was told that this idea was for "my safety". Directive from the mothership GO CARNIVAL! Surprised Las Vegas hasn't followed that ideology. Simply trendsetting 3rd problem alcohol measuring! I don't want togo on ANY CRUISE that the bartender becomes Betty Crocker with a measuring cup. I spent $9.13 With a tip x 2 on drinks that were horrible My bartender was a chemist..... who kept on apologizing about the mothership's drink pouring rules My recommendation is to go on a celebrity cruise, where elevators go to every single floor and where alcohol pours generously,And you don't need reading glasses and a bank pin number to play the casino Slots. Thank you Read Less
Sail Date: December 2011
We have been on several Princess cruises (as well as NCL, Celebrity, Royal Carribbean, Carnival and others) and should reach Platinum level with Princess after this cruise. But, over the years, we have noticed a degradation of service ... Read More
We have been on several Princess cruises (as well as NCL, Celebrity, Royal Carribbean, Carnival and others) and should reach Platinum level with Princess after this cruise. But, over the years, we have noticed a degradation of service and I believe it unlikely we will ever reach the top Black level of Princess' customer loyalty program. Service levels have receded over the years and while in the past, Princess provided engaging onboard programs, the emphasis is now on selling photos and jewelry. On ship culture seems to have become one of just going through the motions. No staff appeared to even want to provide a good experience to the passengers. In past cruises, staff often tried to interact with us, but on this cruise, they were very standoffish. Our first cruise, on the retired Royal Princess, was exemplary, but things have gone downhill ever since. In general categories: The ship. The Coral Princess is one of the newer Princess ships we have been on with the typical spaces found on medium sized ships including a large screen on the upper deck (servicable, but with a few broken pixels and sound subpar to what we have heard on Carnival). There is an outdoor pool and an indoor pool (movable top) which is reserved for adults. Two outside decks in the back are reserved for paying guests ($10 for a morning or afternoon). There was one upscale Italian restaurant($20)and another New Orleans specialty restaurant ($20) which we didn't go. We wanted a steak and seafood restaurant, but none here. There is a theater at the front and a two level lounge at the back which often provided different shows with two showings each night. Some shows were repeated multiple days as well. Itinerary. Because of unrest in Mexico, we were informed that Princess chose to avoid the country, instead making a beeline from Los Angeles California to Puntarenas, Costa Rica, with 5 days at sea. Other ports included Panama, a refueling stop in Cartegena, Columbia (4 hours), and a short stop in Aruba (Compare this with our last Princess Panama Canal cruise which offered 3 additional stops in Mexico and another in Guatamala and a second in Costa Rica within 10 days - this cruise was 14). Food. In short, very disappointing. It appears that the cooking staff are international without any concept of American food. Pizza is served outside and the first reaction to the giant (24"?) flat pads was yuck. However, they tasted much better than they looked. Selection was minimal with cheese pizzas and pepperoni pizzas provided along with a varying additional selection (we recall a four cheese pizza (not good) and one or two other varieties served over the 14 day run). Note that the sparse pepperoni was not evenly distributed with some slices getting several pieces and some slices being very sparse. If you are used to getting pizzas with lots of toppings piled on, forget it. These were actually as flat and maybe thinner than a pancake. Without a sign, it was difficult to determine what was on the pizzas (Pepperoni is easy to spot, but the others could be anybody's guess. This was very disappointing compared with our cruise on the Regal Princess (5 yrs ago, Panama) which had a dedicated pizza restaurant also serving calzones in a relaxed atmosphere in a dedicated dining area or our Princess cruise to Alaska (from San Francisco) which had a part time pizzeria in a lounge area. Typical hamburgers, hot dogs (the typical stereotype - what's in the dogs - applies) and fries are served on the top deck. Soft serve was provided, but the machines could not handle the demand until well into the cruise. An enhancement ($$) to the soda card allowed shakes, but they used regular blenders which resulted in very thin shakes. They should have invested in a dedicated shake dispenser or a real shake mixer. The Horizon buffet was a typical cruise buffet experience with often rude staff (they scolded people caught in the unmarked queues the wrong way) and a lack of viable choices. While other cruises provided different foods on both sides of the restaurant and the front, they were the same here). In the past, cruise buffets would be decorated with carved fruit, but this proved sparse on this trip. There were no noodle bars, stir fry stations, nor other amenities offered on competing cruiselines. Breakfast was repetitive, with the same thing served everyday, albeit with minor variations (sometimes rice, sweet potato hash (yuck), other hashes). Breakfast sandwich was almost always ham and egg on a muffin. We ate around 9:30 and the once warm sandwiches were invariably soggy on the bottom and rock hard on the top. They had an egg/omelet station, but the other eggs were big premixed cakes of pour out of the carton goodness. Beverage service was poor. Orange juice was only available through the wait staff, who often quickly asked what you wanted, but rarely delivered anything, and at other times delivered something other than what you asked. I usually asked for orange juice, but only got it a couple of times. No refills were provided, and we seemed to be ignored when we tried to get some. There were only a few types of lunch meat which remained unvaried throughout the trip. Lunch and dinner provided variety but only a few outstanding dishes. There was a lot of Indian foods available - different chicken, multiple rice, curry, etc., but very few Indian passengers. No Mexican, Italian was the same everyday with a bland tomato sauce. Tortilla chips were unflavored, unsalted, and not cooked correctly, with bad sauce, if available. At one lunch, a sandwich bar was provided with a variety of breads and a few different meats, cheeses and garnishes, but it was obvious the staff was not accustomed to making sandwiches, and their assembly was entertainment in itself. We did not taste any since the line was long, and the slow assembly process was a joke (How hard is it to put sliced meat on bread?). At another lunch, there was a dessert bar (which we were told took 3 days to prepare), but it was little more extensive than a typical American coffee shop, and the staff had difficulty figuring out how to cut slices of cake. Lemonade was advertised and often requested, but only delivered once in 14 days. Traditional dining. The wait staff was okay, but spent a great deal of time waiting for the food trays to come. Dinner took around 1 1/2 hours for our assigned seating (with the room typically half empty). Appetizers were okay, but with middling variety (a different pate each day, all tasting the same. Soups were mostly broths with slight variation. I am not sure, but it seemed like a college cafeteria where what you didn't finish one day would be served the next day with a few different vegetables thrown in. Desserts were good if you like souffles and creme brulee (both very good)(different descriptions each night, but they tasted the same), but other choices were minimal. The baked alaska was disappointing. This is the first parade which did not have a flame - they used led lights, and the ones we got were not the same ones paraded (different shape - ours were very even and may have come from a box). Beverage service was lacking after the first night. Portions were small, but reasonable. The soup was hot once, but otherwise was just lukewarm. This is our first cruise without a midnight buffet, and although we had king crab one night, our waiter claimed to be surprised indicating that in prior cruises, it was not available. It was very disappointing NOT to have a Midnight Buffet (No Champagne tower on New Years Eve either (they did have a Champagne tower earlier on the trip). I did not have to worry about gaining weight on this trip. Bars. Very plentiful with reasonably good service, but we noticed that if they ran out of mix (eg: Margarita Mix), instead of getting another box, they would add ice or orange juice, or leave the glass half full. There was a lot of drinking on this ship, so bar sales seemed good. On board shopping. "Sales" were very frequent, but not much new merchandise. On the Panama Canal transit, they had beer carts roaming on deck as well temporary stands on deck selling the same merchandise like street vendors (tacky). Entertainment. This was the first cruise which did NOT have live entertainment on deck on embarkation. Live entertainment on deck was limited to one hour on a few selected days. The atrium had a good classical trio (violin, bass, piano) and the guitarist (good) from the ship's band (mediocre) played on occasion. The bars had the typical groups each evening. Shows varied. Guest performers (magic, comedian, singer) were very good although the comedian missed his audience on his first performance (Southern California jokes are not good for a conservative older audience). The ventroliquist was entertaining. The hypnotist was fake (don't have an audience participant leave after the performance through a stage door). The ship's cast was very disappointing with the singers well below typical for cruiselines with the dancers high schoolish (except one - the short one (Filipina?) - the only one who appeared to dance to the music). This was unfortunately accentuated when the ship regulars tried to do a Motown show the evening after Jimila, an excellent guest singer who sang Motown the night before. Activities. The worst of all of our cruises. No variety. There were a few lectures (not generally on topics related to ports of call), but no handicrafts nor much of anything else (prior cruises had activities to kill the time - drawing needlepoint, other things). There was trivia everyday and a few bridge sessions, but in general, nothing of substance was scheduled. A few times, they tried on deck activities. Photos. There were 3 formal days with multiple opportunities for photo sessions. They provided incentives to buy more photos (eg: buy 4, get 1 free, buy 3 more, get another free, etc), but once you reach the end, you start over. We would have bought more if offered a discount, but since the discount card started over, instead of spending a few hundred dollars more, our extra photos were disposed of. Service desk. Our bill was wrong (double billed for an item), and they really did not want to correct it. First reaction was that we were trying to pull something, but they manually went through all the ships receipts and finally discovered we were correct. Our credit was run on an imprinting machine, the first I had seen in several years. The counterperson "helping" us was busy with answering the phone and doing other stuff, so it took a long time to get our credit, and there was a long line behind us. Last day service. Forget about it. It appeared that they know you are getting off the ship, and it felt like the staff was done with everything - get the passengers off the ship and start with the new incoming clientele. Would we go on this cruise again. Probably. It was our daughter's best cruise yet, but because of other passengers she met on board, not the food, amenities, ship nor ports of call. It was a cheap last minute cruise for us booked for the holidays. It was available and served its purpose. If we found a viable alternative (with available connecting flights), we would have gone elsewhere. Not a dream vacation, but still a vacation. Kind of like eating at McDonalds. It is not good food, but it will satisfy if you are hungry. Disclaimer (or disclosure). On a previous Princess cruise (Panama - 5 years ago on the Regal Princess), our luggage went overboard on embarkation. Princess did not know what to do, other than to tell us they were not responsible, blaming it on longshoremen (We placed our luggage into Princess' hands at the airport while we transferred by Princess shuttle to the Cruiseport). Princess currently makes it a point to disclaim responsibility for luggage at any time even if they are the ones handling it. After our cruise, Princess finally reimbursed us for our out of pocket (replacing our damaged possessions which were inventoried on the ship), but they refused to replace our trip, which continues to cause us consternation. Compare this with Carnival, who recently had a mishap on one of their cruises - they refunded their passengers as well as provided their passengers with a free future cruise. With a refusal to reimburse us for our lost vacation, Princess has become second tier for us in our future cruise vacations, but we will still consider them as an alternative. Read Less
Sail Date: January 2011
If you are thinking of booking a Princess Cruise please consider the following: Movies Under the Stars OK if it was really that! Unfortunately princess think its a really good idea to show "Movies Under the Stars" ... Read More
If you are thinking of booking a Princess Cruise please consider the following: Movies Under the Stars OK if it was really that! Unfortunately princess think its a really good idea to show "Movies Under the Stars" during the daytime too. So if you fancy relaxing in the sun and maybe raed a book, listen to your iPod or have a chat wih friends - FORGET IT!! The din from a second rate moviw (or occassionally otherwise) will explode in to your relaxation time. Want to get away from it and sit somewhere else in the sun? Forget it!! The stern of teh ship has now been converted to the "Sanctuary" and that will cost you $20 per day per person. Dining Times Do you prefer early dining at 18.30? Forget it - Princess have now moved the early sitting to 17.30 - so make sure you get back to the ship very early to make sure you're ready in time for dinner. We prefer dinner late - 20.30 or 20.15. Forget it - Princess have now moved the LATE sitting to 19.45. Now you may think that 45 mins isn't a big deal. I tend to disagree but think about this. Do you like a cocktail before dinner and maybe take in one of teh combos in one of the bars? Think again. Princess have arbitrarily changed teh dining times but not altered any of the other entertainment schedules. Result? The bar's you'd normally use for a pre dinner drink are packed with diners from the early seating because their dining time has been put back further than yours and hence they finish earlier relative to you staring. What's more teh bar entartainment doesn't start until 19.30 just 15 mins before you need to go in to dinner. So even if you get a seat in the bar you only have 15 mins to enjoy iy. Tours Today many of us - some in their 80's were left for over an hour on the dock in very hot and humid conditions waiting for the tour busses to arrive. No shade, no water and no information. If yiou must go on a Princess cruise - take an independent tour - they're save, more efficient and MUCH MUCH better value for money. Food definitely deteriorated since last year. Examples: Sirloin steak that would be better lining the sole of your shoe Duck that was inedible Chateaubriand that looked liked rework Prime Rib from the previous night (Incidentally the Spare Rib was fine) Daytime Activities Not joined up!! Rooms double booked, wrong locations in the Princess Patter, popular activities overlapping. The service from the cabin, bar and dining room staff remains as ever efficient and friendly but you get the impression that as far as the management are concerned the cruise is being organised for their convenience. The cumulative imapct of all this? Despite being a Platinum member of the crusie club I doubt we'll choose to take another Princess crusie. Read Less
Sail Date: August 2009
This trip to AK was planned and purchased in Dec, 2008. We stayed 1 night on our own in Vancouver, CA and had a great time there. We boarded the Coral Princess and left port on Aug 24,2009. We thoroughly enjoyed the 3 ports of call in ... Read More
This trip to AK was planned and purchased in Dec, 2008. We stayed 1 night on our own in Vancouver, CA and had a great time there. We boarded the Coral Princess and left port on Aug 24,2009. We thoroughly enjoyed the 3 ports of call in AK including Ketchikan, Juneau, and Skagway even though the weather was somewhat rainy. We had excellent service on the ship and found the Princess employees to be very kind and professional. But 34 hours before we were to disembark and go on the land portion of the tour, Princess left a note in our room with the itenerary for the land portion of our tour. On comparison, we found that it was very different from the original one. There was no one at the Princess office in Seattle who could assist because this occurred on a weekend. Not only did they cancel our stop and 1 night stay in Anchorage, they now had us staying an extra day in Fairbanks. We had planned to visit family in Anchorage who we had not seen in over 20 years but now that was not possible. We had already paid extra to stay an extra night in Fairbanks but now we were staying there for 3 nights. This was not something we would have chosen to do. But Princess did not make arrangements for that 3rd night. So it took us 3 days to get this corrected which meant we spent time at each stop trying to get answers. No one was answering the phone in Seattle nor did they call us back as they stated they would. We tried to make the best of a bad situation, but we felt we were not treated very well by Princess. I wrote a letter when we arrived home but it took Princess over 3 weeks to respond. They blew us off so I worte a letter of rebuttal which was supposed to go to corporate offices for review, but it did not. It went to the same person who wrote the first letter and I got the same response. I would never travel on Princess again nor would I recommend it to anyone else. We were also very disappointed that we were unable to book any land excursions at Mt. Mckinley Princess Lodge because the ones we were interested in were either booked up or there were not enough people signed up to participate so they were cancelled. We also would have liked to spend more time at Denali and at Mt. Mckinley instead of just overnight. Read Less
Sail Date: November 2008
Basically it was a GREAT trip; we enjoyed all the ports and the shore excursions. The day long excursion through the Panama Canal was truly amazing and well worth the expense. As for the on-board experience...that part was pretty mediocre. ... Read More
Basically it was a GREAT trip; we enjoyed all the ports and the shore excursions. The day long excursion through the Panama Canal was truly amazing and well worth the expense. As for the on-board experience...that part was pretty mediocre. Princess's attention to detail appeared to be virtually non-existent. We'd highly recommend the adventure to anyone...but we'd also recommend NOT booking the trip on the Princess Cruise lines. 1. Princess notified us the day after we could cancel the cruise without paying a penalty that they were canceling the advertised stop in Huatulco. I called Princess and asked why and they said it was for "operational" reasons. I asked what that meant, specifically, and the guy on the phone said he wasn't sure. I emailed Princess, via our travel agent, to inquire as to the reasoning and suggested that if we weren't going to stop in Huatulco, that perhaps the ship could stay an extra day in Acapulco. Princess never responded to the email - obviously, they really care. 2. My wife and I like to watch the docking process when we get into port, so, about a week before we were to leave, I contacted Princess to see if we could switch from the Starboard side of the ship to the Port side - the side that's normally closest to the shore when the ship docs. I was pleased that we could, indeed, get our room switched. I wasn't happy that the Princess wouldn't let me (the guy that paid for it) implement the room switch...I had to contact our travel agent. Only they could switch rooms. As it turned out, it was a bad move. Unlike our earlier cruise, Princess docked on the starboard side 5 of the 7 dockings we made (why do they call it "port"?). The only port we got to watch the docking procedure was in Guatemala. 3. Princess flew us in a day early to assure we would make our early morning flight to Acapulco. According to Princess Cruises' instructions, their representatives would meet us in the Atlanta airport baggage claim area and collect our checked luggage and then escort us to the hotel. Contrary to what they'd promised, there was no one from Princess there to greet us or the 20 other couples who were also waiting). After about a half hour, we called 1-800-PRINCESS and asked where our escorts were. We were told they'd be there in 10 minutes. We waited another half hour before calling again and were told they were on their way. After another half hour before we gave up and walked the block and a half (dragging ALL our luggage) to the shuttle service area. When we got to the hotel and entered the lobby, there was a table set up with the Princess logo on it and a couple of cruise reps there to greet us. When I went up to one of the reps, I said we were disappointed that they didn't meet us at the airport as promised. Instead of apologizing, the Princess rep began his response with, "You think YOU'VE had a bad day...." and went on to explain that they'd had a rough day too. It apparently escaped him that he was getting paid and I was the one who was paying. It's rare to get customer service at that level...thank God. 4. When we got on the ship, the glass patio door separating our cabin from the deck was tough to open, so I contacted the desk to see if they could get somebody to oil it...they finally got to it the next day. 5. As part of the cruise sign up process on their website, we indicated we wanted a couple of complimentary terrycloth robes in the cabin when we arrived....they never did get delivered. 6. For supper the first day on board, we went, as directed, to the dining room on deck 6 only to be told that the card they gave us when we boarded had a typo and we were really to be at the dining room on deck 5. Generally, the food was mediocre at best, not what we'd come to expect on a cruise. 7. I checked out the on-board casino and tried to plug some quarters in the video poker machines. They wouldn't take the quarters, so I asked an attendant why. It was then I was advised that it was a "cashless" casino. In other words, you charged money on your "Sea Pass" for a separate gaming card and then put that card in the gaming machines instead of cash. For me, it's fun to handle the chips and money. A couple of days later they had a $25 buy in "Texas hold-em" tourney. Unlike most other hold-em tourneys, there was no dealer. You sat at a table in front of a video monitor. You didn't get "cards" or chips...it was like playing at home on the computer - which I can do at home...on my computer. Their cashless policy kept me from spending anything in their casino. 8. Guests were supposed to be able to check the weather forecast by punching the "weather" button on the phone. The recording said they update the weather four times a day - they don't. Often the weather forecast on the phone was more than a day old. 9. The ship's daily newspaper "Patter" advised that, in Costa Rica, there'd be a shuttle to take us to the shopping area at the end of the pier (which was about a third of a mile long). Only after we got off the ship, were we told that there was no shuttle and that the tour bus would leave from next to the ship. So if we wanted to shop before the tour (our only option) we'd have to walk to the end of the pier and back. Given the temperature and the anticipated long walks on the tour itself and the limited time before the tour bus left...we weren't able to shop in Costa Rica. 10. Upon boarding, they cautioned us to not throw anything off the balcony in respect for the folks on balconies below (the sea breeze blows it back onto a lower balcony). Still the cabin steward on the floor above us swabbed the their balcony which resulted in us getting a shower. Don't you think they would have checked to see if there was anyone below? 11. The second time we ate in the main dining room, I asked our waiter for my bottle of wine we'd ordered with our first meal and didn't finish. They came back to me several times asking where I was when I originally ordered it. Eventually they found it - just in time for desert. 12. We arrived at the Panama Canal before sunrise and didn't wait to begin our trans-Panamanian journey before it was light enough to take photos. We passed under the Bridge of the Americas (the first notable icon on the Pacific side), a docked U.S. warship (I think it was a cutter) and a huge dredging craft...that I couldn't take photos of because it was too dark - I was disappointed the captain didn't wait until it was light to begin the trip through the canal. 13. The Princess promotional material indicates there's a battery recycling container, a laundry bag and a music system in each cabin - there wasn't. 14. More often than not you missed most of the captain's or cruise director's announcements because you couldn't turn on the TV fast enough and get to the right channel quick enough to catch what they were saying. 15. The "fuel charge" when we booked the cruise seven months earlier was slated to be $140...based on the crude oil price of $126/barrel at that time. When we boarded the ship, crude oil was down to about $45/barrel and still, there was no deduct for the reduced fuel charge. As I said, individually, none of the above was of great concern when it happened and if only a couple of mishaps occurred, it wouldn't have even been mentioned. But, taken as a whole, the Princess Cruise experience was kinda like a Chinese water torture, it seemed like a day couldn't go by without some irksome screw up. In the answer book in the cabin, said Princess's goal was to be the "consummate host" and provide "lasting memories" - indeed, that was true...we won't forget. Again, the trip was fantastic. But, if you go, I'd strongly suggest you consider a cruise line other than Princess Cruises. Read Less
Sail Date: May 2007
Hello: We sailed the Coral Princess's first season voyage to Alaska this year. I have planned this trip for a year. I loved some things about this trip and there are many things that will make it hard for me to book Princess lines ... Read More
Hello: We sailed the Coral Princess's first season voyage to Alaska this year. I have planned this trip for a year. I loved some things about this trip and there are many things that will make it hard for me to book Princess lines again. The embarking process was smooth out our Vancouver --- very quick but found it interesting that no one had a map to give up of the ship! This is odd other cruise lines will give you maps of the ship at the embarking process. Also we had to fill out a Norovirus survey and they did not have enough pens or pencils at the table....Why was this necessary at the beginning of the process holding up people in lines? Got inside the ship and found the elevator upstairs to our floor. Staff directed our way to our cabin rudely! When we came back to these same elevators we were told to go to the back and front and find elevators to take upstairs to the Horizon Court. When I asked how far back I was told by a English gal to keep walking either direction and I will find elevators. This should have been my tip off to get off the ship NOW. She also proceeded to inform us that we should have known these elevators that took us up to our floor are not to be used except by staff on embarking day. Now, we finally get to the Horizon Court and the food was mediocre at best. Things were stale and across the board of unusual. Not sure why they think that some of there desserts being offered are any good. Would suggest they expand there salad bar offerings. Waited for our luggage to arrive and it finally did just as we are leaving for our traditional dining time of 5:45 that the Patter printed on the first day to be 6 PM not 5:45. The head waiter went to every table and apologized for the error and told us to be here at 5;45 PM from now on. Our waiter was from the Philippines and his English was not very good. He constantly spent his time trying to sell us on bottled water and alcohol which we did not want. Our tablemates where older than us by quite a bit. The food was again mediocre and needed seasoning. Since most the majority of the cruisers seemed to be in the 70, 80's I assume Princess is afraid of seasoning food items. Our waiter keep forgetting what we ordered and took it upon himself to bring us other things that he assumed we wanted. Iced tea glasses to be refilled we had to order again iced tea. The bread needs to be warm when it arrives to the table! Cold is not appropriate for what this cruise costs. Our room was nice and clean and our room stewart Christina was GREAT. Very kind and very attentive. The room was very small compared to our RCCL NOS balcony stateroom. I found a too large closet that had space that could have been added to the bathrooms that are ridiculous and one of the main reasons that I did not like this cruise. The toilet seat kept coming apart and we had maintenance attempt to fix but did not fix. The shower is utterly crazy. I am a 6ft gal and my husband and I find this to be one crazy design flaw in this ship. How about a comfortable chair in the rooms Princess! Since you cannot get a couch in a balcony stateroom addition of a comfortable chair would be a great addition. Now for the beds in the room-----TOO SHORT for me and my husband. Our feet hung over the end of the bed. I asked for an egg crate mattress and feather pillows and faxed in my request to Princess as instructed. Never received! The beds and pillows are very uncomfortable! The food throughout the cruise was not great just average. Nothing memorable to say the least. The desserts were uninspiring for a ship that has a culinary program with the highlight of its culinary program to be a tour of the kitchen and how to garnish. At the end of the cruise they had a dessert event up in the Horizon and all the desserts looked attractive but they all tasted pretty much the same. I was very disappointed with the breakfast items in the main dining room the French toast is dry and the bacon greasy. You cannot get custom omelets. Princess work on your menus and listen to your guests for feedback. Entertainment on the ship was rather so so. The first comedian was good and the juggling act was good. THe magician/comedian was horrible. As for the Princess dancers they were fine but not as good as some other cruise lines. I think they need new material as they really only appeal to the elderly cruisers. Princess please get activities for younger cruisers who are not into bingo and bridge. Also get more talent support for middle age cruisers then you will get more middle age cruisers in the 30's, 40's, 50's and early 60's range. How about getting better tv channels and tv's with something better than Princess ad's and Cruise Directors talking about total nonsense. I have never experienced such rude treatment by fellow cruisers as I had on this trip. THe older cruisers have the nerve to cut in line and say things to us like you are younger as if this was a comment that could excuse their RUDE behavior. THis same behavior followed us throughout our land tour which I will never do again with Princess. NOW, the scenery and the wildlife were fantastic. I booked fishing expeditions in Ketchikan and in Juneau with whale watching too! The worst experience I had was disembarking from the Coral Princess in Juneau and have Coral princess workers push me over as a group of 6 engineering men flew by me to get to their phone booths at the bottom. This scared me pretty bad and left my husband sputtering mad. My excursions were fantastic that I booked myself---I was not disappointed at all! Well worth the money I spent. I researched the firms I used via CruiseCritic and on my own. Even called references! In Skagway I took the train and bus trip for White Pass and Yukon Trail via a hot tip I found on CruiseCritic and this trip was with six people total and we loved our day traveling. We loved the Glacier area and College Fjord so much. We even witnessed hundreds of sea otters with many of their mommies carrying their babies through the area. What a site and what great photos I have gotten. We saw brown, black and grizzly bears on this trip. We saw whales, sea lions too! And the best was the eagle that landed near me so I have a most excellent photo of our American Eagle to display at my work since I work in government. The cruise tour out of Whittier was something else. I was shocked to see that their where about only 4 young couples on the tour that we encountered. We all commented about the large amount of seniors on this trip. Many of which had problems with the train steps and the bus steps. The Princess Lodges need help with more updated bedding, better food choices and maybe consider all inclusive food in the price of these cruise tours. More time in Denali and expand that gosh darn Wilderness History Tour that to the longer trip into Denali Park. Fairbanks excursion on the Riverboat trip was excellent and enjoyed seeing Susan Butcher's dogs! Did not like the hidden gift shop approach to these excursions. Also,leaving Fairbanks and being told be be out of our room at 6:15 for departure to the airport for our 9 AM flight with the Princess Shuttle being 50 minutes late and staff that was rude at the Fairbanks Princess Lodge Outfitters section was inexcusable! Our luggage was damaged by Princess and we discovered this when we had our bags checked by the TSA staff at the airport. So, Princess so much for safe keeping of our bags! Overall: Not happy with Princess and probably will not book again with Princess until the staff issues are addressed and the type of customer that books with Princess is somewhat younger. The food for what the price of this Alaskan cruise costs is very disappointing. Why not more Alaskan based in food products and why not enhance your culinary program by offering cooking instructions for Alaskan seafood! I would have paid for that offering! Okay, Princess enough with your computer training classes! Coral Princess May 21, 2007 Cruise Tour 5 day leaving from Fairbanks. Read Less
Sail Date: January 2007
This was our first cruise. After hearing the raving reviews from friends and strangers alike my wife and I decided to try a cruise. First let me say that we are independent experienced travellers and the thought of a cruise gave us mixed ... Read More
This was our first cruise. After hearing the raving reviews from friends and strangers alike my wife and I decided to try a cruise. First let me say that we are independent experienced travellers and the thought of a cruise gave us mixed feeling. Anyway we did it book or 10 day Panama Cruise and anxiously awaited the trip, we booked almost a full year in advance so we had a lot of expectations. Well we got to Ft. Lauderdale 5 days early and had plenty of time to relax in the south of Florida, went to Key West etc. The day of embarkation was excellent, we arrived early and had no lineups to deal with and we were in our cabin before noon. This was great! Its was then that it went down hill, you see I had ordered a dozen roses to be in our stateroom when we arrived. Paid 60.00 US for this a week in advance, and guess what? Right, they were not there, nor were the chocolate covered strawberries or the drinks that I had ordered and paid for. The flowers arrived three days into the cruise and the strawberries shortly after that and even then only after several discussions with the front desk. Needless to say the moment was lost. The ship itself was splendid, the cabin was small but nice. I would not even consider a cruise without a balcony though! Thank goodness for the balcony. The staff was very nice, although the stewarts and anyone other than officers and entertainment staff had less then stellar english comprehension. I must say I felt that throughout the cruise I was being nickled and dimed to death. To charge extra for soft drinks and icecream, no really! Why not just make it all inclusive like at the resorts. Thats really the competition. I know some of you will say I don't drink, and I agree however we don't all eat the same amount either. Which brings me to the food, other than the Lobster night (one out of 10), the food was just ok! We go out to eat a fair bit and are used to better. The ship has a "shopping expert", I call it person on the take. Which provides little service to the passengers other than to fill her own and or the cruiselines pockets. Our first port was Jamaica, we had a White water tubing adventure booked, which we were looking forward to. Almost totally spoiled by the disembarkation process, I do not appreciate 1.5 hour lines ups much less in hallways, and stairway. This was absolutely ridiculous. It continued throughout the trip line ups and hurry up and wait. The ship has a "shopping expert", I call it person on the take. Which provides little service to the passengers other than to fill her own and or the cruiselines pockets. I also was not aware that when a ship is in port, that basically the ship is closed. Yes thats right for you people that have not been on a cruise before, you pay full price for a 10 day cruise and if the ship is in port for 5 days, the ships shops, and attractions are CLOSED. Just another cruise line cash grab. You see they want you off the ship so that you can spend money in the shops that they make deals with on shore. That right, those places that they advise you to shop in get charged a fee, 10,000.00 per quarter, in one case for a store owner to be on the ships list. Not only does the store pay the cruise line 10,000.00 but they also pay 5% to the ships "shopping expert?" Needless to say if you think you are getting the best deal in the shop recommended by the line, forget it. The entertainment was nice but other than the first couple of nights we missed out because the entertainment was held before dinner. I like to have a dinner and then go to a show not the other way around. Zero flexibility on a cruise. We like to do our own thing and this is really not possible on a ship. If you like structured vacationing, standing in line, and being ripped off, then cruising is for you. If you are an independent individual with a mind of your own, then cruising is likely not for you. This will likely have been our last cruise, (may do Alaska, as it's likely the best way to see Alaska) but thats it. Read Less
Sail Date: July 2019
Alaska is a great destination for sure. Our family had a great time during our vacation - we took both the land trip and the cruise. The destinations and the ports are all awesome! We have made some great memories. During the land trip, ... Read More
Alaska is a great destination for sure. Our family had a great time during our vacation - we took both the land trip and the cruise. The destinations and the ports are all awesome! We have made some great memories. During the land trip, the train ride is great. Also during the cruise the glacier bay experience was breathtaking The cruise itself was 'meh'. If you have a young family, like we did, it was not fun while you are on the ship. The activities for the kids is lacking as compared to other cruise lines that I have taken. While the production shows was good, the other things were not as great. Towards the latter part of the cruise, we actually stopped going to the actives and spent time doing our own things. The food is good. Note the timings though. Some of the wait staff were really nice and went above and beyond. Take a few shore excursions to enjoy the natural beauty. We took a few and it was worthwhile. Bottomline, loved the vacation/destination. But not the cruise experience. Read Less
1 Helpful Vote
Sail Date: July 2019
Chose because of itinerary. Ship needs to be refurbished, food was not up to Princess standards and neither was the service. Loved the ports, but would cruise on a newer ship. Entertainment poor except for comic one night. Cruise ... Read More
Chose because of itinerary. Ship needs to be refurbished, food was not up to Princess standards and neither was the service. Loved the ports, but would cruise on a newer ship. Entertainment poor except for comic one night. Cruise Director not very engaging. Grandson loved it, met new friends. The meals in the main dining room were certainly not enticing to teens. Taking us from port to port the ship served its purpose. When sailing through Glacier Bay not enough narrative before entering to explain how long we would be there. Glacier Bay was breathtaking and just awesome, would have loved some hot coffee or hot chocolate to be served on the outside decks. I guess this crew and service staff just weren’t into going that extra mile for the passengers. The cruise made wonderful memories and lasting impressions of Alaska, but Alaska did that it had nothing to do with the ship. Read Less
Sail Date: July 2019
This was in the planing for a few years, as it was a very spacial cruise for us to celebrate my husband turning 70,I was turning 65 two major mile stones in our life,also we were married 45 years also a major mile stone , I also retired, ... Read More
This was in the planing for a few years, as it was a very spacial cruise for us to celebrate my husband turning 70,I was turning 65 two major mile stones in our life,also we were married 45 years also a major mile stone , I also retired, these were all very important mile stones in our life ,we were very disappointed in that this was told to travel agent and to princess and we were not shown anything for our celebrations,e.g. people had posters on there doors ,also others told us they received a voucher from princess. we also noticed that our cabin person didn't do the towels any more, like on our previous cruses,it was always a surprise to come back to your room and wonder what they had arranged this time with the towels. nothing felt special on this cruise . We both as many other people we spoke to that the shower recess appears much smaller than on other ships,we were constantly flooding the bathroom as you had no room to move in the shower,you constantly were hitting your arms on the hand rail and if you washed your feet you hurt your self on the tap all the time .I think this is the smallest shower we have been in on all seven cruises The shows were only two and the comedian was not that good . Bingo has now become to expensive to play on board the ship . It's now become electronic and you are at a disadvantage playing unless you have an electronic pad , as every one who won were the ones with electronic pads , this is not right either everyone is given an electronic pad ,this means you need quiet a few, or all have paper bingo and make the playing field an even one .If this is a non profit bingo games then why is it now so expensive to play a game ? We wanted to use the pool but the children that were on the cruise took over both pools and all the spas that if you were in there you could not talk to the person next to you for the noise and diving bombing of the children, spas if you wanted a drink and sit in there the kids just made it uncomfortable for the adults till they left, drinks would be splashed into with spa water you could not drink it then , the yelling and screaming ,no one parents or staff would tell them to stop and behave,its a public area and adults are made to feel as if they should be in there cabin or some were else but not the pool/ spa area. We could not get over the number of parents /grandparents having children in the casino this I found disturbing,but who do you say something to. There was an incident at the ice cream bar where 4 girls around 10 to 12 years old and a boy , they were so rude and nasty to the lady behind the counter, they upset her so much that she jammed her finger in the fridge door ,you could see the tears in her eyes but she kept a straight face and finished serving them ,when they left I asked if she needed some assistance for her hand but she said no,she gave me what i needed and left I did mention it to someone in the dinning room, this lady needs to be commended for tolerance and patience . We found it disappointing that there was no one playing music before the two dinner sittings, while people were having their pre dinner drinks ,is this now the normal ,no musicians playing, it was missed by many people , how asked the waiter were was the music but he was unable to give an answer but there was elevator music, which is definitely not the same. I have medication that needs to be keeped cold and ice packs that needed to be frozen to use over night, this was very difficult to organize, I went to reception and dropped them off on the morning and picked them up on our last return to our cabin for the night so as no one had to go out of there way for me,but they were never frozen they were soft like they had been in a fridge not a freezer,this was something that is needed and was just so hard to get if it went to the medical freezer it had to be picked up early evening ,this was not a go as they would have defrosted by midnight. can you tell me what to do next time please ? IT was an amazing trip, seeing the glaziers , the mountains with some snow, the Ice floating in the ocean,we did see one Moose in Denali National Park, but when ever there was something to photograph the bus could not or would not stop, this led to a lot of disappointing passengers.,we also went to the salmon fisheries were we saw the Bald Eagles , our guide for the first week was fantastic and we enjoyed our stay in the two lodges, the train trip to the ship was interesting.very funny the conductor and his gravel pits . The ports we called into were so crowded to get the feel or atmosphere of the town, to have around 4-5 cruise ships all at once made it overwhelming for the people that work and live in these ports, having over 10 thousand plus people around was difficult to get good service .everyone is trying to do there best for the crowds that are there I would recommend anyone to do this trip, but not in the American school holidays. Read Less
1 Helpful Vote
Sail Date: July 2019
Book with Princess because I thought Princess was a step up from Carnival and they'd been cruising Alaska for 50 years. Plus I wanted to get close to Hubbard Glacier and the glaciers in Glacier Bay. Coral Princess is old and parts ... Read More
Book with Princess because I thought Princess was a step up from Carnival and they'd been cruising Alaska for 50 years. Plus I wanted to get close to Hubbard Glacier and the glaciers in Glacier Bay. Coral Princess is old and parts of it feels dated. Our Cabin had plenty of space and storage and a nice balcony. Our cabin Steward was great. The food was not impressive, but at least I wasn't tempted to overeat and didn't gain an ounce on my trip. The entertainment just kept repeating itself. There were a few good acts, but all the performers were the same people every evening just rotated them around the ship. I thought they'd bring on some Alaskan locals, but didn't. We did a Cruise-Tour with the land portion first; and referred the land portion over the cruise portion. The excursions we booked were all great fun. Scenery was good, too. Read Less
2 Helpful Votes
Sail Date: June 2019
This was our third cruise on Princess. We are, or were, loyal to the Princess product. We have sailed others but returned. When our daughter was born we switched to Disney. I was so happy to return to Princess... Disney was great ... Read More
This was our third cruise on Princess. We are, or were, loyal to the Princess product. We have sailed others but returned. When our daughter was born we switched to Disney. I was so happy to return to Princess... Disney was great and served our needs at the time. Disney does exactly what you expect of a Disney product. With that being said, when the kids grow up, it's time to go back to a more refined product. No more mad house of kids running, screaming and pushing you out of the way! We sailed on the Coral Princess. This is a 12 day land and sea trip, 7 at sea, 5 on land. Their website says it was refurbished January 2019. Some parts of the ship maybe, but not the staterooms. The room itself was okay but the bathroom was nasty. Mold in the grout lines... nothing a little Clorox Cleanup couldn't fix. Which is why I didn't understand it. Next is the wait staff... The first nights dining was terrible. Painfully slow, no explanation or recommendation on the menu. Drinks were never refilled, water glasses were constantly empty. I tried to engage in conversation with our waiter without success. I spoke with Andre, the person in charge of our dining area. He was great! He moved us to a new location and our waiters there were great. Rico and Socrates were awesome! With them, it was how I remembered Princess dining. Our first shore excursion was a sea plane ride in Ketchikan. Remember the news a month or so back? The sea plane crashes in Ketchikan... My wife called Princess and inquired about the excursion. Princess assured her it wasn't with that company. We show up on the Coral Princess and there is a letter stating that our excursion has been cancelled because it is with that company. She panics that we won't be able to get a comparable excursion and heads to the excursion desk. Good news, she got a comparable excursion booked. We show up for our sea plane flight and guess what? It is with the very company who just had the crashes! Good news, we went on the excursion and they did an awesome job! Now part 2, our Princess land tour. Wittier AK to Fairbanks via Talkeetna by rail, Princess rail. That's where we are now, Talkeetna. First experience... I go to use the restroom on the train. They already briefed for the men to sit down to use the toilet. I get in there and someone didn't listen. There is urine all over the toilet and seat... I grab some toilet paper and wipe it all up. Then I flush the toilet. Seems like the logical thing to do, right? Something goes wrong and the rinse pump spits water and the toilet valve slams open and close several times really fast. Smelly toilet water splashes out and I'm covered from my chest to my knees! The smell is horrific and all I could do was stand there looking at it. These are like airplane toilets with a tank, not like at home. Now the good part... Princess won't allow you to take any bags except for 1 small tote type bag on the train. My one bag was a camera bag, remember it's Alaska! I have no clothes to change into. We have 5 hours onboard this train plus a 2 hour wait until our room is ready. I am counting the minutes until I can get out of these soiled clothes! Now the icing on the cake. We get to the lodge and our room isn't ready yet but our bags are there. Well, some of our bags are there. My wife's bag is missing and at the time of writing this, still missing. Yeah this sucks but at the moment, thank God it isn't mine that's missing! Now the room... there is 1 king bed. There are 3 of us... The same 3 listed on all of our Princess travel documents. Now we have to go back down to the lobby to get a different room. I'm still in my soiled clothes! We are at the Mt McKinley Princess Lodge. We kept hearing how great it was, in reality, it's a dump! This is, or appears to be, an old ski lodge. It has that "rustic " worn furniture look. I would categorize it as a motel not a hotel. Boy has the Princess product changed. We are loyal to the Hilton brand. The Mt McKinley Princess Lodge is way, way below the Hampton Inn. The difference is, when you book at the Hampton, you know what to expect! You know it's not a true Hilton. There is no executive lounge... but it is still a nice and a clean product. The furniture at the lodge looks like they got another lodges old furniture when they upgraded! This cruise/trip is my wife's bucket list trip. Her 50th birthday wish. She has been planning this trip for over a year. She has poured her heart and soul into planning this trip. She has spared no expense... We have a full plate of excursions. Three plane rides, landing on a glacier, a flight to the arctic circle, whale watching and the list goes on. We're standing in our less than impressive room and she is in tears. She asks me if we should just try to get a room at the Hilton? I can't begin to tell you how heartbreaking it was. Update, as I am writing this, they called to say they have found and delivered the bag. Only a few hour late. Not ready to give them a star back but we are thankful. We have some serious thinking to do about our future cruise company. Princess, you have really disappointed us this time. You have 4 days to redeem yourself! On our second night at the McKinley lodge we decided to try a move one of our excursions. The excursion is in Fairbanks and changing it is strictly a matter of personal convenience. Our next lodge is Denali. Oh my, we're back at a princess product... or at least how I envision one. The Denali lodge is beautiful! The staff is friendly and helpful. Read Less
1 Helpful Vote
Sail Date: May 2019
This cruise was part of a much longer tour- 28 days in all. So, I didn't actually choose this. Now having been on it, I wouldn't do it, or anything like it again. This was my forth cruise, the other three being on much ... Read More
This cruise was part of a much longer tour- 28 days in all. So, I didn't actually choose this. Now having been on it, I wouldn't do it, or anything like it again. This was my forth cruise, the other three being on much smaller boats with much fewer people which is what I prefer. This trip confirmed it for me. To me the ship looks tired and is in desperate need of a makeover. The main atrium area is very nice but rooms and main restaurants are 'beige' and uninteresting. Some smaller eating places and bars are much nicer than the bigger restaurants, decor wise. The food was pretty average. I didn't have a single stand out dish in the whole week. We ate in Sabatini's one night, at extra cost and I wouldn't recommend this. It is simply not worth the money. It should be outstanding if I am paying an extra premium on top. Often drinks ordered took ages to come, one night we waited 50 minutes for a glass of wine and were already half way through our meal. Having to eat off and drink out of plastic is a disgrace in the Horizon buffet. Just really awful and tacky. We upgraded to a mini suite and I'm glad we did. The room was a good size but it would want to be for an extra almost $1000. Decor is unappealing and uninteresting. We didn't use many of the facilities on board, spa was ridiculously expensive, I'm not a gym person. But we loved the movies under the stars. This was fabulous. Front desk staff were very helpful and efficient. Thought they were great. Embarking and disembarking proceedures were very well handles. Read Less
1 Helpful Vote
Sail Date: May 2019
Chose this particular cruise as it had the landtour afterward which had the itinerary we wanted. Ship was 'ok' nothing special or outstanding. In fact we thought it was all looking very old and tired and in desperate need of a ... Read More
Chose this particular cruise as it had the landtour afterward which had the itinerary we wanted. Ship was 'ok' nothing special or outstanding. In fact we thought it was all looking very old and tired and in desperate need of a major make-over. The cabin mirrored the rest of the ship... tired and dated. The bathroom had a constant musty smell.... i'm guessing from the overflow in the sink not being attached, so whenever the sink should 'overflow' the water just ended up pouring onto the shelf below..!! (not fault of the cabin steward as he did a wonderful job) Dining..... boring boring boring..... nothing that made us say "wow... that was amazing.!" in fact if anything the buffet had more choices and was of the same 'standard'. Oh... 'Anytime Dining'.... that was a joke..!! yeah 'anytime' IF you have made a booking... but that defeats the object of ANYTIME dining..!! We had to wait most evenings for ANY table because we hadn't made a BBOKING for ANYTIME dining..!! Entertainment..... hmmmm.... apart from the onboard dancers and singers, who by the way put on some awesome shows.!!, again there was nothing that made us 'want' to go and see/do anything. Service.... the service we received from the coffee guys was absolutely appalling, totally arrogant and rude (apart from in the Horizon Court/Buffet, they were great) Service from most of the waiters in the main dining rooms again was poor, and we waited for what seemed ages between courses sometimes. The Excursions Tour desk operatives were arrogant to the point of being rude..!! A simple question was replied in such a curt and obnoxious manner... no need for it.! The reception desk were almost as bad. We had 2 occasions to go and ask something. The first time the guy was fantastic and sorted or query immediately. The second occasion we spoke to a young lady (blonde hair, glasses and an accent i wasn't able to identify...) well she was sooooo rude i wanted to complain to management but my other half stopped me from doing so saying "lets not let 'her' spoil our day"... and of course she was right. Ports and shore excursions.... the ones we did were good and well organised as per Princess standards Read Less
2 Helpful Votes
Sail Date: May 2019
Wanted the land tour along with our repeat of the cruise portion from years before. Found the accommodations at the Princess Cruise lodges in Denali, Fairbanks and McKinley somewhat primitive, but certainly adequate. The one night in ... Read More
Wanted the land tour along with our repeat of the cruise portion from years before. Found the accommodations at the Princess Cruise lodges in Denali, Fairbanks and McKinley somewhat primitive, but certainly adequate. The one night in Anchorage was at the Captain Cook Hotel and found the facility and of superior quality. A great 5 stars for them. We recommend that in the Princess Hotels that room refrigerators and safes should have been part of the lodgings and would have been greatly appreciated. The food at the 3 Princess Lodges was very expensive and not good. We expected the expensive part. The paddle boat tour included in Fairbanks was wonderful and remined us of a Disney tour. The included lunch was very good. The tour in Denali Park was also top notch and greatly appreciated. It has been a few years since we cruised with Princess and were disappointed in what we thought to be a slide backwards in quality. We attributed it to its acquisition by the Carnival Cruise line. We were use to Celebrity and Princess was a let down from what we experienced in the past. We were on the beverage package and were surprised there were no sommeliers. The included wines had only one wine on each of the red or white wine categories. The wines on the red side were largely undrinkable with only the red blend as tolerable. Of course when they quickly ran out of the red blend they were quick to try to talk us into paying for a higher priced substitute. In Celebrity the substitute would have been offered at no additional cost. The wines are not poured in front of you but provided pre poured. We could only tell the wines were bad after we had a full glass of wine. The wines were always served in small dinky glasses that were not designed to let the wine breath. All complaints to the dining staff were for the most part ignored. I had to to go the beverage director via the front desk as the Assistant Maître de refused to identify management staff. Overall, we felt we were on a third class ship. The activities onboard were the usual including trivia. The entertainment was of the standard variety, some we felt was not worth attending. The cabin attendant did an excellent job. The food on board, even in the dining room was average to poor. The buffet food was cold and lacked variety. Read Less
4 Helpful Votes
Sail Date: May 2019
The itinerary for this cruise aligned with the places we wanted to visit, based upon the research of reviews and opinions. It didn't disappoint; it exceeded our expectations in every way. It didn't matter what side of the boat ... Read More
The itinerary for this cruise aligned with the places we wanted to visit, based upon the research of reviews and opinions. It didn't disappoint; it exceeded our expectations in every way. It didn't matter what side of the boat you were on. When we went to Glacier Bay the Captain turned the boat so both sides of the boat received equal viewing time of the Glacier's calving. The Stateroom was clean and the Staff was very friendly. She went out of her way to make sure we had what we needed. The excursion staff was exceptional. One of our Flight Tours was canceled due to a flight incident. They went above and beyond and booked us another Flight Tour and added in a Crab Lunch. GREAT JOB!! The only reason I didn't give an exceptional rating was our Dining experience. We felt the food quality has OK, the waitstaff did not seem to care about your experience, we waited on a few occasions over 30 minutes for breakfast and seating was cramped. We chose anytime dining to have the option to eat alone if we wanted to, but the tables were so close the waitstaff could not fit between the tables. We should have picked traditional Dining and sat with a group. Read Less
3 Helpful Votes
Sail Date: May 2019
We booked in Club Class, mini suite, so private small area for eating, with decayed staff, very nice. room was located near elevators, helpful. ship is old, 2002. so rust everywhere. food inconsistent. one day tasty, one day, inedible. ... Read More
We booked in Club Class, mini suite, so private small area for eating, with decayed staff, very nice. room was located near elevators, helpful. ship is old, 2002. so rust everywhere. food inconsistent. one day tasty, one day, inedible. like last breakfast, pancakes were bricks. eggs great. service perfect and friendly. eating in buffet, horizon, is quick, but food quality sad. good views. we liked priority boarding with club class. got on earlier and quicker. worth it. room was roomier too for private time. balcony was not kept up. chairs dirty, not cleaned. ship was ok, but needs major overhaul. and install showers, I am only 5'11" and hit head in shower. laundry was ok, costs, $8 for wash/dry/soap, was told it was free. entertainment for broadway musical type shows excellent. comedians were good too. if you like trivia games, it's offered all the time. we traveled with 18 relatives, and enjoyed it all together. Read Less
3 Helpful Votes
Sail Date: May 2019
We were a party of four. For two of us this was our eighth cruise and our first with Princess. Embarkation was great, very quick and efficient and suitcases came to the cabin in quick time. The sail away "party" was a ... Read More
We were a party of four. For two of us this was our eighth cruise and our first with Princess. Embarkation was great, very quick and efficient and suitcases came to the cabin in quick time. The sail away "party" was a non-event. All previous cruises have had a live band playing and everyone jumping and excited as we sailed out of the harbour. Not so with this one. As we left the beautiful Vancouver harbour we only had a rerun of a Michael Buble concert on a big screen at the mid ships pool. What a let down and opportunity lost. The biggest surprise of all though was the lack of health risk management. All other cruise ships we have been on have had hand sanitizing stations all through the ship and when entering dining areas these were manned and hygiene enforced. Staff all over ships would force the sanitizing on you as a constant reminder. Not so with Coral Princess. Outside the buffet was a set of wash basins and some sanitizing stations. However they were manned and enforced on the first day only. After that it was a free-for-all. The dining room had hand sanitizers but not enforced. Why is it important? Because some people are filthy pigs and need to be treated like children. One night in the washroom I was washing my hands and a man came out of a cubicle, didn't wash his hands and I followed him out to see him ignore the sanitizers and walk straight into the buffet. How does that make you feel? The food in the dining room was not anywhere nearing fine dining with a misleading menu. For example the "Pear and Blue Cheese and Walnut Crumble" was something our group laughed at. It came out as two halves of cold tinned pears with one half a tablespoon of scattered blue cheese and four walnuts on the side. I would be embarrasses to serve that to a guest at my home. One night I ordered Beef Wellington. The meat was nicely medium as I ordered but it was encased in a soggy mess of pastry that was mostly white glug. Yuk! Another night my wife ordered a semifredo which is supposed to be something like a mix of gelato and frozen mousse. This semifredo was room temperature mousse on cake. The slow cooked ribs weren't meat on bone as she expected, just a pile of small beef portions in a sauce. Nice enough but misrepresented. One night our two travelling companions were served the wrong meals. When they called the waiter and told him that they hadn't ordered these there was no apology and a response of "but its all right isn't it"? Cabins were quite roomy and kept very clean by our attendant. There are lots of great public seating areas across the ship. Plenty of room at bars etc and a general feeling of space which was appreciated. Another big disappointment was the lack of entertainment in the main theatre at night. This is usually one of the highlights of any cruise but not on the Coral Princess. We had seven nights aboard and this is how it went. Night 1 Like all cruise no theatre on sail-away night. But this one had no sail-away band playing either. All we had was a replay of a Michael Buble concert on the screen at the pool. Poor show. Nigh 2 Very poor American comedian who elicited very few laughs. Night 3 Opera which catered to a minority who did appreciate the talented performers Night 4 A Juggler Night 5 The bad comedian AGAIN Night 6 The Juggler AGAIN Night 7 Staff Review CANCELLED Due to a staff members illness WHAT? Whoever thought that was an interesting lineup needs a reality check. The trip through Glacier Bay was fantastic, A wonder of the world. The White Pass train from Skagway is highly recommended. Juneau is the pits, just a bunch of jewelery shops. Don't bother getting off the ship. Walk around the deck with a beer instead. Read Less
Sail Date: May 2019
Second time on Princess (first on Coral). Had done the same itinerary two years go on Island. Got upgraded to balcony on Caribe Deck. Location was good and had a covered balcony. However it was really too cold to spend anytime on it! ... Read More
Second time on Princess (first on Coral). Had done the same itinerary two years go on Island. Got upgraded to balcony on Caribe Deck. Location was good and had a covered balcony. However it was really too cold to spend anytime on it! Embarkation and Disembarkation went very smoothly (I was in first group both times with carry on luggage). Ship has supposedly been recently updates..seemingly the public area carpets look fresh, ship has the new internet service. There was some exterior painting going on. The metal frame around my baloney door was corroded. Layout of the ship is better than Island, there is still a full Promenade loop on Deck 7 (although closed during rough seas). Small viewing decks at back of upper floors, below the Sanctuary. Library is limited..very sad compared to Holland America. Viewing areas are blocked by blue-tinted glass, very little is unobscured for photographers (a few corners on upper levels, and the back decks, plus Promenade. Blankets provided for outdoor movie viewing are thin flannel, useless in cold weather! Cabin was small, but had room to walk around bed. Bed was extremely soft and saggy, had a sore back after the cruise! Shower stall is cramped, shower head is fixed. Room has small refrigerator. Large flat screen TV. Wine glasses provided but no corkscrew. Standard toiletries are wall mounted shower/conditioner and shower gel, tube skin cream and soap bar. No fruit basket (steward said to request it through room service). Balcony had two chairs and two footrests. Dining in MDR fixed seating was good service. Food was average and somewhat boring. Prime Rib was good, as was beef and lamb chop in mixed grill at lunch. Corvina was fishy smelling. Good scooped ice cream in MDR (choice of two ice creams and one sorbet). Bread is good. Horizon Court food very mediocre with not much choice. Only one smoked fish (mackerel) was available at breakfast. Sushi was terrible! Beverage service is uneven..usually only offered to large parties, not to single diners. Pizza in Sabattinis at lunch is made to order, thin crust style and skimpy toppings. International Cafe food offerings were versions of what was up in Horizon Court. Nothing Special. Room service has limited offerings but was timely. Very little in the way of enrichment..are crafts enrichment? TV had good selection of movies and news channels. Service was overall good except in Horizon Court. I didn't use any ships excursions. I would chose Holland America over Princess for an Alaska Cruise. Read Less
Sail Date: February 2019
We wanted a winter cruise to warmer climes and a chance to transit the Panama Canal. Pros: -Our Coral Princess cabin was very quiet and comfortable, entirely adequate. The Promenade Deck was a delight, great place to walk, nice ... Read More
We wanted a winter cruise to warmer climes and a chance to transit the Panama Canal. Pros: -Our Coral Princess cabin was very quiet and comfortable, entirely adequate. The Promenade Deck was a delight, great place to walk, nice deck chairs to relax in, great viewing of the Panama Canal. -Dinners in the main dining room were outstanding. Had seafood virtually every meal, the staff was fantastic. -The Theatre entertainment was also outstanding. Great shows, highly professional, not to be missed. Cons: -Abusive prices for wines purchased on board in the main dining rooms. Outrageous! -Stern Serenity Area: $20/half day!!! Seriously?! -Lido Deck Hamburgers & Pizza - awful, don't bother. Worst we have ever had. -Breakfast sausage - greasy! -Food selections in the Horizons Cafe quite limited except for salads. -Far too few port stops on this cruise, far too many days at sea for length of cruise. One port stop (Nicaragua) was cancelled due to rough weather. -No self serve of beverages except water, tea, coffee. Even lemonade is by special request! -Internet service is hardly worth paying for, marginal at best. -On-board smart phone messaging between passengers about like Windows 95. Terrible, no sound alerts, often had to be re-loaded, re-booted, exasperating! -Main doors to Promenade deck, Lido Deck, Sun Deck, Horizons Cafe are very heavy wooden things that require a huge effort for most people. Great place to transfer germs, they feel sticky and will knock you down if you are not prepared. The should be automatic! -Overall the ship had a very "Stodgy" feel and atmosphere. Read Less
4 Helpful Votes
Sail Date: January 2019
Be careful of the upsells. Everything you do comes with an equally priced upsell. 150$ tooth whitening with a 150$ maintenance kit. 300$ to swim with dolphins and a 340$ photo package. Massage? 260$ in creams offered. Want drinks? $895 for ... Read More
Be careful of the upsells. Everything you do comes with an equally priced upsell. 150$ tooth whitening with a 150$ maintenance kit. 300$ to swim with dolphins and a 340$ photo package. Massage? 260$ in creams offered. Want drinks? $895 for one person unlimited drinks. The staff was phenomenal. The boat is on its last sea legs I reccomend private excursions at half the price. Just get off the ship and grab a taxi. Unfortunately it took about six hours to board the shop because it was stuck in dry dock being repaired. We were sleeping on floors, without food for a long time. And nothing was offered to us. No snacks. Just water. No “hey sorry here’s a free drink. Or a cruise credit” nothing. But the bartenders, kids zone staff, house keeping, waiters and casino staff were all amazing. It really was the staff that made this entire trip worthy. At least they hire great talented people On and they love to only use 1-2 tender boats so plan to wait in line for an hour or so at each port. You know- just in case you don’t want to miss dinner Read Less
Coral Princess Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 3.0 4.0
Enrichment 4.0 3.9
Service 4.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

Find a Coral Princess Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise