8 Helpful Votes
Sail Date: January 2016
We have had a trip to the Panama Canal on the list for a long time and as we have sailed with Princess on 4 previous trips decided on the coral princess this year. Travelling from the UK (Glasgow via London) was as expected and arrived ... Read More
We have had a trip to the Panama Canal on the list for a long time and as we have sailed with Princess on 4 previous trips decided on the coral princess this year. Travelling from the UK (Glasgow via London) was as expected and arrived at the Hell Hole of Miami Airport which must be among the worst airports in the world for processing visitors. We have been there twice before (never again) and it takes on average 2 and a half hours from the arrivals gate to the bus. We were so long in the line for passport control that our luggage had been removed from the belt and scattered on the floor so that the conveyor belt could be used for another flight. The ship was nice enough and the staff excellent. We don’t use the main dining rooms at all so can’t comment on them even though they got our compulsory gratuity (don’t agree with that either). We were in stateroom C310 which had a Smaller balcony due to being on the curve but provided great views due to the curve. The stateroom was as expected but the shower was always cool to cold. The production shows were Ok although only 3 shows on a 10 day cruise seems a bit mean. We also had as guest entertainers – Donny Ray Evans, a singer who did a Soul and Motown show which was excellent and a Nat King Cole tribute which was not my cup of tea. Sonia Selbi a female singer who was excellent in both shows. Rollin Jay More a comedian who was hilarious to the Americans and quite funny to everyone else (we didn’t get some of the jokes). The Juke Ellington Tribute was not for me. Alexander Great was just like any other magician (I find them strange people and don’t get it). Other acts were-- Sugar cane duo – tried to avoid. Epithany -- good musically but could do with a singer. Blue Jade – great singer and musicians but more elevator type music. The Cruise Directors team worked well but the quiz questions were more American knowledge than general knowledge. Owing to the age group space on deck and sun beds were not an issue on sea days so don’t bother paying extra for the sanctuary. We did not take the liquor package as it was way over priced for us. We took advantage of the happy hours and stocked the cans up the fridge. The ship goes to be refurbished after this cruise as it needs it due to loads of minor repairs being required. The main one being the non existence of hot water in the shower. Read Less
5 Helpful Votes
Sail Date: December 2015
We are two retired teachers in our early 60's. We choose this cruise as my daughter was able to house sit for us at this time. Otherwise we would have done it a few weeks later. That being said: The ship itself was very nice. ... Read More
We are two retired teachers in our early 60's. We choose this cruise as my daughter was able to house sit for us at this time. Otherwise we would have done it a few weeks later. That being said: The ship itself was very nice. (We have been on several cruises-- lately it is usually on Celebrity and Princess) The crew was very indifferent for the most part- However the staff at Bayou Grille were unusually nice. The food was unusually good, including the buffet. I should say though that if you are just a party of two, I would not on this ship do the anytime dining. Very few tables for two at both dining rooms. If we were to do this ship again, we would book the late traditional dining. I was very disappointed with the Lotus indoor pool. Years ago we were on the Sapphire for an Alaska cruise and the highlight was being in the hot tub while going through Glacier Bay. The Lotus pool was for ADULTS ONLY. Well on the Coral, it is not an adults only indoor pool. When we were trying to relax in this area, a man was bouncing a baby in diapers and a couple of kids were running all over the place. I complained to management, and they said on the Coral it isn't adults only. Well, I was considering booking this ship for an Alaska cruise. Instead, my business will go to Celebrity, which has a few hours for families in their indoor pool, the rest of the time a strict 16 and over policy, which I can live with. Entertainment- very funny comedian- and the usual singers and production show- ok. Ports: Carthenia (we stayed on ship- weather too hot for me, unfortunately. Aruba- too short a day, but we were able to do an ok snorkel at the water park. We did the stingray , snorkel and beach excursion which was very nice in Grand Cayman- (did this once before) We loved the Panama Canal day- watched every thing from the ship- We didn't do the ferry excursion as the day is just too long for me, but we saw plenty from comfortable air conditioned ship. Read Less
4 Helpful Votes
Sail Date: December 2015
First the good: We started our trip by staying at Hampton Inn in Ft. Lauderdale the night before. Hotel was full of cruisers, coming and going. They provide a shuttle to the port. Our minisuite was comfortable and clean. It had a ... Read More
First the good: We started our trip by staying at Hampton Inn in Ft. Lauderdale the night before. Hotel was full of cruisers, coming and going. They provide a shuttle to the port. Our minisuite was comfortable and clean. It had a tub and shower. We never take time to use the tub, and wonder how many people actually do. Would prefer another closet in the space it takes. We enjoyed Sabatinis, and The Bayou. The food and service was very good. Also enjoyed meeting new people in the dining room on Anytime plan. We also liked cocktails and staff at the Crooner's Lounge. Big congrats to the Captain and his crew for the handling the man overboard situation that occurred while we were on the cruise. They saved 2 capsized fisherman who were asea for 3 days. Unfortunately, a third man lost his life before they were found. We got lucky with the weather gods, and in 10 days it never rained. It was hot and humid, but that was to be expected. Although the seas were rough the whole journey. Did use the patch, and it was needed. The entertainment was good. The excursions, so so. Ports of call were interesting and what was expected. Recommend booking before starting the trip, as some we wanted were sold out. No Norovirus on our cruise. Yay! We did not take the liquor package. While we do enjoy several drinks a day, we priced out our costs before time, and by throwing in the amount of hours we would not be on the ship, we felt it not worth the price. We came out ahead. Disembarkation for us went smoothly. Right off the ship to customs area. We do have the govt. issued Global Pass and this did enable us to walk right through customs. Otherwise, The waiting lines were long. Now for the not so good: The ship was tired looking. But worst of all it had an odor permeating through. On arrival to the ship, there was a distinct smell of sanitizer (a good thing)! As the days went on,a sewer like odor starting wafting through the halls and some lounge areas. I woke up one night to an overwhelming smell in our cabin so strong it was making me ill. I had to cover my nose to get back to sleep. There were water logged areas of hallways with fans running 24 hrs. This is an indication there is a problem. Bothersome part is I read about being a problem on this ship on prior cruises. Hopefully they will fix this while it is in drydock this month. We like the way the gratuities for the steward and wait staff are automatically put on the room bill. Seems a really fair way to do it so all can participate in the tips. Embarkation (at 12:00) on the Coral Princess took longer than other cruises we have taken. But, Our minisuite was ready and lunch was available. We went directly to the spa to make massage appointments for the sea days. The treatments were very good, but pricey. I chose not to rebook, as I find the sales pitches at the end of massage undo the relaxation I have just paid for. We went to visit the sanctuary area as we read it would be a quiet place to enjoy the scenery and read a book, relax and get away from the masses. We reserved time from 1-4 on the sea days. This too was pricey, but we felt it worth the price of serenity. Not so! There were 2 couples (4 lounge chairs) next to us who were loudly talking about their family dramas, laughing, and playing cards the whole time. We did complain to the mgr. but nothing was done. Terribly disappointed that they were not asked to take their party elswhere. The whole deck area was annoyed. So Rude! Gave 3 rating marginally. Read Less
1 Helpful Vote
Sail Date: December 2015
Bucket list cruise to see the Panama Canal. Food was quite good on board. There were plumbing issues on board. Shower never did get very hot, but managable. What spoiled our cruise was the enclosed pool area. Management allowed ... Read More
Bucket list cruise to see the Panama Canal. Food was quite good on board. There were plumbing issues on board. Shower never did get very hot, but managable. What spoiled our cruise was the enclosed pool area. Management allowed children to run around unsupervised in what used to be a 16 year and older area. One man was throwing his diapered baby around in the pool. We politely complained to deaf ears. Dining room wasn't good for a 2 person table for any time dining. Long waits and very poor location choice. If we were to ever sail again on Coral, we would only do late seating to avoid the wait. For the most part, we did enjoy the cruise and the ports. This ship is great for families. Not so much for persons in their 60's if wanting to use indoor pool. Entertainment was ok. Trivia was fun, as was Pop Choir. Read Less
2 Helpful Votes
Sail Date: December 2015
Princess is our favorite cruise line, and the Coral had some things going for it. The ship is in good shape and very clean, although it "creaks" a lot in some of the staterooms and the stateroom shower is laughably small. The ... Read More
Princess is our favorite cruise line, and the Coral had some things going for it. The ship is in good shape and very clean, although it "creaks" a lot in some of the staterooms and the stateroom shower is laughably small. The food and service were excellent, both in the MDR and the Lido. The crew was consistently professional and pleasant. But there are a few areas in which this cruise really fell short. The glaring scheduling conflicts that occurred almost everyday were inexcusable and easily avoidable. (i.e. The art history lecture at the same time as the art auction; The Panama Canal culture presentation at the same time as the Panama Canal history lecture; the Galley tour at the same time as the backstage tour.) There were two guest lecturers aboard, one as the Panama Canal guide and one as an art historian. Both were poor, and the Panama Canal guide was impossible to hear and understand on the deck. The production shows were good, but there were only three on a 10 day cruise (as opposed to 4 on a 7 day cruise on other cruise lines). The other entertainers were mediocre at best. The Cruise Director was non-descript, and communication on the ship was lacking and/or confusing. We did three excursions: Our Arubu snorkeling had a chaotic start, so bad that Shore Ex automatically refunded 15% on the excursion if you chose to continue. (Once we got going we had a nice time and the catamaran was great.) The Cartegena Canoes through the Mangroves and City Walk was absolutely terrible. In all of our travels, we've rarely come across such a poor guide. On the other hand, the Embera Indian excursion on our Panama Canal day was fabulous! We enjoy Princess, but they really do need to kick up the energy a bit and do a better job with activities and entertainment. Read Less
2 Helpful Votes
Sail Date: November 2015
While I agree that the Coral Princess had the best production show cast I have seen on a cruise ship I was quite disappointed with the Coral Princess. I wonder if it had something to do with the Captain leaving the ship before the end of ... Read More
While I agree that the Coral Princess had the best production show cast I have seen on a cruise ship I was quite disappointed with the Coral Princess. I wonder if it had something to do with the Captain leaving the ship before the end of the cruise. What is it that caused my disappointment? Let's start with the water in the bathroom. All too often you either had cool water or hot water but rarely both. It certainly was not only our cabin. This complaint was a recurring theme in conversations with other passengers. One lady I spoke with had nothing but steaming hot water for 3 straight days in her room. She had to shower in another location because the water was too hot for a shower. As long as I am on the subject of water there was hardly a hallway that did not have evidence of a leak. Carpets were wet everywhere. Fans were blowing up and down hallways trying to dry out the carpets. In addition to the hallways passengers were experiencing leaks in thier rooms. Bottom line was that the plumbing had exceeded its life expectancy and was just being patched awaiting drydock in January, 2016. Then there was the dining room. In days gone by, there was the Maitre 'D; Head Waiters over sections of the dining room; Table Waiters having a section of tables; and, two Assistant Waiters assigned to each section under the Table Waiters. A while ago Princess, in an effort to cut costs, reduced the Assistant Waiters to one per section. I also think they added at least one table to each section thereby further reducing the staff in each dining room. In our section the only Assistant Waiter left the ship after two days and was never really replaced. Someone on occasion came to help our Table Waiter but those times were few. The result of the staffing problem was inordinate delays at dinner. The Waiter failed to get the dinner order of one person at our table on one night. On another night he forgot to get the items that were ordered for one person at our table. Why didn't we say something to the Head Waiter you might ask. I did early on in the cruise and the Head Waiter did absolutely nothing! In case those of you on this cruise of the Coral Princess didn't notice, there was no butter on the table. Apparently in another short-sighted Princess cost cutting move, the butter dishes are no longer allowed to remain on the table. The Head Waiter (yes, the Head Waiter who is already over tasked with the reduction in personnel) is required to personally place a pat of butter on each bread dish and then take away the butter dish. At our table this required the repeated request for butter and the resultant back and forth waste of motion and time of the Head Waiter. Turning to debarkation. eZCheck was offered and we signed up for it. I fully understand that acceptance by the company that runs eZCheck is discretionary with them. However, communication with the passenger is the responsibility of ship's personnel. I was told that if I did not receiving debarkation information by 9:00 pm the night before debarkation I was to contact Passenger Services. I did as I was told and so did a hundred or more passengers. The best that I could tell was that no one received eZCheck and the problem was exacerbated by the fact that we were not notified by Princess personnel. We did not have luggage tags or any information concerning debarkation. This resulted in all of "us" either converging on Passenger Services at approximately the same time or calling Passenger Services. The three (yes only three) people at the passenger Service counter were totally overwhelmed. They did the best they could but there was no superior officer present to assist, direct, or call out more staff. The aggravation was palpable. Phones rang continually and went unanswered because the meager staff present was attempting to assist those who waited in line for an hour or more. It was a very unpleasant way to ean a cruise. Did I hate the cruise? Absolutely not! After 40 overall cruises and 26 on Princess, I was very disappointed in what I see as a diminishment of the excellence service and the overall diminution of what was a really, really good product. Read Less
3 Helpful Votes
Sail Date: November 2015
I wish there was a rating between poor and average. I agree with some of the other reviews I read on this site. The ship definitely needs a facelift, which I understand it soon to take place. Too late for me though. The shower was the ... Read More
I wish there was a rating between poor and average. I agree with some of the other reviews I read on this site. The ship definitely needs a facelift, which I understand it soon to take place. Too late for me though. The shower was the bane of my existence. When in the tropics we tend to take at least 2 showers a day. The shower was small to say the least! Then again, so am I! I don't know how really very heavy people managed. There was a cloth shower curtain that seemed none too clean and the shower head was not adjustable. It was impossible to keep the bathroom floor from getting wet. The food was good, even in the buffet. We ate dinner in the buffet one night because the entertainment was so badly managed that we knew we would miss it if we didn't hurry up and eat. The entertainment manager was definitely not up to even average. There were so many timing conflicts I can't even remember them all. There were even events that were listed in the daily paper that didn't happen, and there were not even that many options during the day anyway! We ate in the Bayou restaurant one night, my husband liked the huge steak, but I was not thrilled with the other dishes. It was a waste of $50 in my opinion. The merchandise on sale was shoddy and was clearly just there to be dumped! Why else would they be selling Alaska Cruise stuff on a Panama Canal Cruise? This was my first Princess Cruise and probably my last. You don't get a second chance to make a first impression. Read Less
Sail Date: October 2015
The plus side of the cruise was the itinerary, food, service and production shows. Although we have seen all production shows in the past. The entertainment in general was poor with the cruise director NOT connecting with the passengers. ... Read More
The plus side of the cruise was the itinerary, food, service and production shows. Although we have seen all production shows in the past. The entertainment in general was poor with the cruise director NOT connecting with the passengers. Some of the activities listed in the Princess Patter did not take place at the times specified. Supposedly they were announced over the PA but it was not heard or could understand by a lot of people. For mainly an American audience the acts brought on by the cruise director were mainly Australian. Not appreciated by many, even the Australians. The movie and trivia were good. Especially good was the cruise long trivia. The lecturers obviously not been vetted by Princess. Overall we had a good time since we made it a point to have one. But the cruise could have been better if the entertainment were better. Read Less
2 Helpful Votes
Sail Date: October 2015
This was a cruise that nearly pleased on many counts and respects, but eventually left us feeling slightly disappointed. The embarkation process was reasonably efficient, although it took two hours from arrival to actually getting ... Read More
This was a cruise that nearly pleased on many counts and respects, but eventually left us feeling slightly disappointed. The embarkation process was reasonably efficient, although it took two hours from arrival to actually getting onboard. Luggage was delivered in timely fashion. Our stateroom attendant Jenner was on hand to greet us and provided a pleasant and efficient service thoughout. We ate mainly in the Main Dining Room when we could, including breakfast and lunch, and without exception the offerings were all well cooked and presented. The International Cafe was also good, although as it was quite small the choice was somewhat limited. Our couple of visits to Horizon Court left us a little under impressed, the food appeared to be of a lower quality and suited to the "pile it high" diners who were more interested in quantity than quality. Entertainment was very mixed in standard, the singers & dancers along with Lovena Fox (singer) were very good but the remainder was a little weak. My wife described it as like a holiday camp offering - not our cup of tea. The sea days had lots of alternatives but mostly aimed towards the American market (most of passengers). The crew mainly gave you the obligatory as you passed them, but on many occasions it was obviously forced, and I would rather them not acknowledge than the "forced" effort. We took one Princess excursion, the ferry trip along the Panama Canal, which I had read occasionally was subject to delays however this did not prepare us for the experience of an 11 hour day. In our view it is not worth the money and time and a much better perspective would be gained from passing back through Gatun locks on your vessel. Disembarkation was without doubt the smoothest and quickest we have experienced. Read Less
1 Helpful Vote
Sail Date: October 2015
This was my first cruise on Princess and from all the good things I have heard about them, I was very disappointed. The ship is older and needs to be updated. Hallways, twist and turn making it difficult for people with walkers or ... Read More
This was my first cruise on Princess and from all the good things I have heard about them, I was very disappointed. The ship is older and needs to be updated. Hallways, twist and turn making it difficult for people with walkers or scooters. We had a mini-suite which was quite nice and ample for 3 of us. Ship was easy to negotiate, making it easy to get around and know where everything was very quickly. Cabin steward was very accommodating. Activities were lame, not many choices. Catered to much older and European crowd. Not a lot to do on sea days or no alternative plans on days at sea when it rained. My 20+ year old was quite bored on those days. Guest service staff was very helpful. Excursion desk was hardly ever open, so if you had an issue no one was ever there. Excursions were good, had one extremely bad tour guide on the ferry ride through the canal. Ferry was not handicap accessible, as we were travelling with someone that had mobility issues. It took 2 days of complaining and trying to talk to shore excursions to get something done, Princess did finally do something. Dining room for breakfast was a nightmare, the wait staff never got any orders right and were down right rude. My husband ordered an omelet and a it was wrong, instead of just getting the right food, the waiter said next time order it right. Dinner in the dining room was so much better, wait staff was attentive and food and choices were more than adequate. Sabatini's was wonderful. Entertainment was passable. Same entertainers more than once. No variety. Cruise director was boring. Been on many other cruises and cruise director and staff were so motivating and fun. At least her staff was fun. Photo prices were way out of line. I am a scrapbooker, they had no kits for sale, telling me that they were not delivered. Why should I suffer. Biggest pet peeve, coffee is readily available anywhere and at anytime. Went to International Café. I truly understand paying for specialty coffee's but they charged $1.25 for cup of coffee (regular or decaf) plus tax and tip. But everything food wise was at no charge. Having spent a lot of money for this trip, I felt that this was absolutely absurd. Spoke to a customer service rep at princess who couldn't care less. Read Less
2 Helpful Votes
Sail Date: October 2015
The Good: The food and the entertainment were all excellent. A nice variety of meals and every venue we dined at was equally good. Even the buffet was excellent. The entertainment was varied and top-notch, including two comedians and ... Read More
The Good: The food and the entertainment were all excellent. A nice variety of meals and every venue we dined at was equally good. Even the buffet was excellent. The entertainment was varied and top-notch, including two comedians and two different singers (these were the headliners). The cruise staff also gave two very good performances. The cruise director is to be commended for the good choice of entertainment. The Bad: The embarkation could be handled much better. After standing in line to check in, we had to stand in line again to have our pictures taken for the ship's passenger pass. On other cruises, the ship's pass is given when you check in. Debarkation was okay. The ship definitely needs to be refurbished. We noticed wear in the carpeting in several areas, but the worst thing was leakage in the two hallways, far aft on Emerald Deck. There was "water" leakage from the ceiling in both of these areas. We were told it was the cooling system but it smelled suspiciously like urine. We only took one ship's excursion in Panama (we made private arrangements in other ports) and we disappointed. The excursion was to see both the working and new locks. The tour started out great, spending about 1 hour watching ships traverse the canal (including the Coral Princess). Then we went to visit the new locks. We spent nearly two hours here (at least one hour too long) - I suspect because they wanted to "waste time" until the Coral Princess was docked in Colon. The UGLY: Our waiter (in the Bordeaux Dining Room) attempted to sell us a "complimentary" Princess 50th anniversary glass in a very deceptive way - telling us it was free and then saying it would cost only $5 with a shot of something in it. Very distasteful! The other embarrassing situation occurred when a lounge waiter occurred asked us to take our card game to the card room. This occurred in the Martini Bar, where there were several other tables available and we were not disrupting anything. We felt like school children being scolded in front of other passengers! Read Less
1 Helpful Vote
Sail Date: September 2015
This was our second such Pacific Coastal cruise with Princess and I have to say I think Princess is slipping. The Coral Princess is getting on in years and it is showing badly. Our cabin steward was not the most ambitious steward we ... Read More
This was our second such Pacific Coastal cruise with Princess and I have to say I think Princess is slipping. The Coral Princess is getting on in years and it is showing badly. Our cabin steward was not the most ambitious steward we ever had and that is being generous. Overall the cruise itself was enjoyable, as are all cruises if you like cruising. This cruise was enjoyable IN SPITE of Princess, it's old deteriorating ship and disaffected staff. Our room was not clean when we embarked. Food remnants on counters and the carpet had not been vacuumed. The sad part is that the carpet was never vacuumed the entire week until we left the steward a note asking him to vacuum it. I thought that was part of Cabin Cleaning 101. Pieces of the bathroom fixtures kept falling off and the threshold to the bathroom was loose. The fridge door squealed so loud you didn't want to open it if your partner was sleeping. Last but not least, the doorwall to the balcony had salt deposits built up on the carpet from the leaking that occured under the doorwall. The carpet was wet and then when it dried it would add more to this rather large deposit of salt on the floor. Princess. Get a clue. None of this in unknown to you, you're just not fixing it. Guess we are not worth it to you. We are Ruby Level members, but will not be sailing Princess for the foreseeable future. Our next cruise is already booked on Celebrity. One other disappointment was the Alcatraz/Sausalito excursion. The bus driver missed the exit to Vista Point denying all aboard a breath-taking photo op of the Golden Gate bridge. And since the Alcatraz Cruise leaves from a dock within easy walking distance from the ship, what you are in effect paying for is a very expensive bus ride to Sausalito where you have all of 45 minutes to find something to eat. Do not take this excursion. Just walk down to the Alcatraz boats and buy a ticket yourself. This bus also had issues. One of the seats was broken and the door to the filthy bathroom with the non-flushing toilet kept flying open during the trip. Having said all that. We still enjoyed our cruise in spite of Princess and their apparent new attitude of "We are so big now as part of Carnival we don't have to treat customers well any more." Guess again Princess. Read Less
18 Helpful Votes
Sail Date: August 2015
I would like to provide an unbiased review of certain aspects of this company and cruise ship. Alaska is unbelievable in its beauty and I now believe any of the other lines can provide an equal or better experience to the one my family ... Read More
I would like to provide an unbiased review of certain aspects of this company and cruise ship. Alaska is unbelievable in its beauty and I now believe any of the other lines can provide an equal or better experience to the one my family and I experienced. This was our first time on Princess and I had a business acquaintance pushing me for years to take princess. We wanted to have a great experience and splurged for a suite D704 on Caribe deck. The ship is in good order and I believe, very attractive. Certainly a positive. We booked the suite as well as an inside for my son and grandson.we figured they'd hang in our room mostly. The suite was of nice design and well appointed. The balcony was very large, hag wooden furniture and was situated towards the aft, about 10 rooms forward. We have recently decided to spend the up charge in order to receive some of the perks. I just don't want to worry about everything. The cabin turned out to have an ac thud in the ceiling that blew through earplugs or headphones. The floor supervisor was helpful after two days of no sleep. Jimmy the steward didn't have time to worry.i was given a small credit for the two days after asking on the fifth day. I should have fought for more, as it was annoying and we paid plenty. Food on this ship was the most disappointing. Il comparing it my normal life food, other cruises that range in the average price. I personally would not cruise on princess again for this fact.now breakfast at sabbatinis and one other dinner, but that's it. As far as service, my family got the impression that I high percentage of crew were done emotionally, or as they say, nearing their contract end.only one outstanding waitress in Bordeaux/ anytime was great. She was from Macedonia.Tours were well run throughout and the weather was almost perfect. A little rain in Ketchikan and some during glacier national park, that's all' we did take the tour after the cruise and should alert all that it is a 10 hour train ride set up on a "kitchen" table with four chairs, two and two.if there's two of you, you'll make new friends. What I had problems with Is they tend to get uncomfortable and I believe strictly designed so you will spend about $100per family. Recliners that were comfy with room downstairs for dining would have been better for us aging ones. Try to do the deeper tundra tour in Delano. We saw bears, wolves a caribou in the street, Eagles. Phenomenal. Whale watch and glacier was great. Lumberjack for kids. Movies under the stars is a nice feature, and if they clean up there food, maybe again' Read Less
2 Helpful Votes
Sail Date: July 2015
Us We are working on our bucket list and Alaska was on there. We researched over a long period and were torn between this and some of the “elite-class” cruises as we tend to like a higher end experience. We have only been on one ... Read More
Us We are working on our bucket list and Alaska was on there. We researched over a long period and were torn between this and some of the “elite-class” cruises as we tend to like a higher end experience. We have only been on one other cruise before and it was many years ago. We struggled with this for a while and after many reviews thought we would try a Suite on the Princess Coral room D423. The room was very nice and spacious with a lovely balcony. We arranged for our excursions well and in advance ( 6 months) and took the paid in advanced option for tips and full bar option. Since this was a special Birthday cruise I was trying to arrange some special events including having champagne and a dozen roses in the room before we arrived. I had my first sign of trouble trying to set this up as I was told “all the rooms were open when passengers arrive onboard so you will have to call and they will send it up once you get there” Not the surprise I was hoping for. The website is very limited in allowing you to do anything in advance- they want you to call and deal with them direct or via your agent. Nice- but not very internet friendly. I even to try to log on 2 days after the cruise to review my billing and it is not online. Without getting into the minutia of the trip we were a bit amazed that premium travelers for the most part are not what Princess seems to want. Dining When we called to make dinner reservations – for either of the two select restaurants (read more money $25/pp) -you cannot go to the restaurant for this- they make you call- which you had to wait to do until on board- we were told no tables were available till after 8:30pm for the next several nights. When I mentioned we were in a suite- which I was calling from- magically 7PM opened up on any night. The strange thing was when we dined there- there was plenty of room every night. It appears that even if you were willing to pay a premium, Princess wanted you to go to the main dining hall. We tried the main dining twice and both times felt the food was subpar. Not a good feeling. To their credit, the Maitre d’s at both specialty restaurants were very cordial and attentive. But unfortunately for the entire 7 days the menu did not change. The best meal by far on the ship was the balcony dinner- an additional $100.00. The food was wonderful and service was very good. So we knew that they could make excellent food it just did not show up on except if you were willing to pay a premium for it. Staff and facilities The international staff was for the most part very good. Particular kudos to the staff at the Crooner’s bar- without them we would have not had as much fun. The staff at the spa was ok at best. It is located in the aft of the ship- right next to the children’s play ground. Not a quiet place. Also the way it is set up, people were constantly walking through on the way to elevators making the entire area not a quiet retreat. We had three couples massages the last one with hot stones. The attendants drop the stones at least 4 times on to the tile floor. Needless to say this was not a peaceful massage. Excursions When we got to Juneau at our pick up location for our excursion the XO came over and said it was canceled. When I asked what else was available he offered the lowest cost excursion on the list as the only alternative. When I mentioned what was canceled was the most expensive excursion listed then asked if he had anything comparable he said no- sorry. Fortunately the excursion company was there and they made some special arrangements for us and the 8 other passengers that had been booked. So bravo for Temsco thumbs down for Princess. The trip summary We were please to see all the wonderful sights and the views from the ship were wonderful. The Captain was able to pull us up very close to the calving glaciers and it was spectacular! Would I travel Princess again-maybe- certainly I would not purchase the most expensive cabin on board and certainly I would lower my expectations of a cruise and would certainly remove any idea of it being a premium cruise. It is a shame that with a little bit of extra effort it could have been different. Read Less
3 Helpful Votes
Sail Date: July 2015
How can you say anything bad about sailing to Alaska. Fortunately the glaciers we visited were spectacular but the ship left much to be desired. We were on Deck 11 and right by an elevator so it should have been easy to go up to Deck 14 ... Read More
How can you say anything bad about sailing to Alaska. Fortunately the glaciers we visited were spectacular but the ship left much to be desired. We were on Deck 11 and right by an elevator so it should have been easy to go up to Deck 14 and the Horizon Court. First Day after getting off the elevator on 14, which way was Horizon Court. We went to the left and ended up in the Spa which seemed odd. We were told to just walk straight ahead but the door said "Emergency Only". Staffer said to ignore the sign and go through the door. Next time we thought we would go to the right. We stepped to the outside of the ship and had to walk forward to get to the pool areas to get to Horizon Court. Difference on this ship is that Horizon Court is in the front of the ship and not in the back like other ships I've been on. When it was warm, it wasn't a problem walking on the outside to Horizon but the days it was raining and windy, not good. So much for having an elevator close. After that we just walked the hall to a different elevator. I would say that the food in Horizon was below average. I didn't lack for food - I could make a good salad, had lots of fruit and the mac and cheese was good. I had several cheese sandwiches on their good rolls. Calamari was also very good. German night usually is a favorite but the pork schnitzel was hard and dry along with the spaetzle. I joked they could have used my pieces of schnitzel as hockey pucks. Desserts lacked flavor too. They looked good but key lime pie lacked any lime flavor. Service in Horizon was generally good. Someone usually came by to check what drinks we wanted. Carmen was especially helpful when my traveling companion had her arm in a sling and needed help with her tray. On two busy lunch hours when lots of people had to get off the ship, there was only one line open and the line was LONG. So we went and got a couple pieces of pizza and took them to our room so we could get off. We ate in Bordeaux Dining Room 2 nights - we both had OK meals and special desserts. Breakfast was good being able to have omlettes along with cereal and fruit. Our room steward, Edmundo, was one of the best on all the Princess cruises I have been on (29). He was talkative and friendly - a real asset. Didn't do much shopping but wanted to buy my husband after shave in the Essence Shop. Was first surprised how small it was. Only had one bottle of the after shave so wanted to purchase it right away. The person in charge, I think she was in over her head. While people stood in line to check out, she was helping a couple women trying to read all the labels on several products. I know she was trying but not good customer service. I finally went into another shop to ask for help and other people just left. Was invited to "most traveled passenger cocktail party" and met several of the staff - all very friendly. But what I thought interesting was that I never saw the cruise director. If she was there, she wasn't walking around greeting her passengers. One other big issue on the ship was all the water that was sitting around on the floor - especially on the pool deck. On all the other ships I've been on, deck attendants are out there using a squeegee to take the water away from the walking paths. Deck attendants were standing around talking and we were walking through LOTS of water. Probably one of the nicest sections of the ship was the back decks. Enjoyed sitting in their comfortable chairs watching the world go by and reading. Was a good place to be while we were in the glacier areas although we used our balcony for that too. Didn't check out much entertainment as have seen the same kind of shows on other ships. Will say the piano player was one of the best. Nice to relax listening to his playing. All in all I would give the ship a 4 on a 1 to 10. It's a little worn, dirty and tattered but heard it's going into dry dock in January. Also a supervisor we talked to said a lot of the staff were in training on their first contract so could see why there could be problems. Heard several people getting "talked" to. But most of the time I focused on the spectacular scenery outside and how can you beat that! Read Less
Sail Date: June 2015
My husband and I took a 15 day escorted cruise tour. The land portion was stellar but basically unescorted. Our quite seemed to disappear one we got our room keys. Our disappointed was reflected in his minimum tip. We boarded the ... Read More
My husband and I took a 15 day escorted cruise tour. The land portion was stellar but basically unescorted. Our quite seemed to disappear one we got our room keys. Our disappointed was reflected in his minimum tip. We boarded the Coral Princess in Whittier on June 3, 2015. We left Rainy Whittier into a gale. The first night and sea day were a little rough. This ship goes in for refurbishment in early 2016, but should have gone a few years ago. While spotlessly clean, its age was showing. We had a mini suite on D deck mid-ship and felt little motion in our cabin. The extra room was handy. I've cruised Princess before and the entertainment, food, and some staff didn't meet my expectations. The food was boring and always seemed covered in sauce. Our waiter didn't seem to understand the concept of on the side I planned and arranged all of the shore excursi and they went off without a hitch. I heard horror stories of Princess canceling tours at the last minute or people paying large sums of money for a trip that wasn't as advertised. If you are interested in dog sledding on a glacier do it from Skagway if possible. Juneau and Ketchikan have more than 300 days of rain annually. Read Less
Sail Date: May 2015
This was our 4th cruise, 3rd on Princess. We have been on the Golden Princes to Alaska, Island Princess through the Panama and up to Vancouver as well as a Miami to Vancouver on the Celebrity Century. We were on board to celebrate our ... Read More
This was our 4th cruise, 3rd on Princess. We have been on the Golden Princes to Alaska, Island Princess through the Panama and up to Vancouver as well as a Miami to Vancouver on the Celebrity Century. We were on board to celebrate our 30th Wedding Anniversary, we had no expectations other than a new experience on land. From the first day we felt a different vibe on board ship that we had never experienced. It is one of those things you know is missing but can't put your finger on. The one thing we had looked forward to was the sail up the inside passage, the ship spent just about two hours in the Vancouver area doing a compass check, taking us through the passage sometime after 1 a.m. Our room Steward was a happy, bubbly person, our dining room staff was excellent after the first night--there had been something going on between our table steward and another steward, after th it was ok. Everywhere else we went though, it was difficult to get a smile out of the other staff. We raatrely saw any of the officers wandering through the ship making contact with passengers as we have on previous cruises. It seemed that there was some underlying issue. The food was not up to the standards that we have previously experienced on a Princess cruise. The entertainment was not as good as we have enjoyed in the past, we only went to two productions in the theater and opted for other venues. Land Excursions - we walked around Ketchikan and took the free bus. Juneau we took a Photo Safari to Mendenhall Glacier, then whale watching, sadly we did not get a spectacular show of whales breeching but we saw many backs and tails and considered ourselves very lucky. Skagway we went on the Yellow Bus tour, it was so much fun, the drivers were very entertaining and informative, then we went to the Soapy Smith 1898 show, which was fun as well. The Glaciers were SPECTACULAR!!! We spent much of the time on our deck and the captain swung the ship broadside for Port then around for starboard so that everyone could see these magnificent wonders of nature. On the way to the glaciers we sailed through peaceful waters filled with sea lions, lots of birds and some of the prettiest country I have ever seen. We had some great weather as well, no real rain until Whittier. Disembarkation for the land tour was reasonably well organized by staff we had never seen before and who were very happy for that early in the morning. Our land portion started off on the train, not the one we were told we would be on, there was no outside observation areas on any of the cars as we were assured there would be. My husband - a photographer was quite put out about that. We arrived at Talkeetna at 2:45 after a 5 hour trip where we could not move around very much. The bus ride to the hotel was interesting thanks to Sandra our bus driver, but once there, our hotel room was not ready until 2 calls and just about 2 hours later - all the other rooms had been done and the cart was outside our room. Bed was uncomfortable did not care for that lodge much. Denali was much better, bed also uncomfortable but the amenities were great. We had the most amazing Natural History tour, our bus driver was the best, he would stop as often and whenever safe if we saw animals, even backing up so that everyone had the best opportunity to take pictures. We saw 11 moose, two grizzlies and some cariboo, when we left the park, the bears had taken down one of the moose calves - we were right there, did not see the gory details but saw the mother take off with her other baby and the bears eating. Life wow. If we ever did this again we would do the Land Portion first and cruise back to Vancouver as flights out of Fairbanks to Canada were non existent for our time frames. Read Less
4 Helpful Votes
Sail Date: May 2015
First things first: the weather was absolutely fabulous. So fine, we wouldn't go again to Alaska because everyone told us the seven days of sunshine and clear skies were a rare exception. So another trip would probably a disappoinment ... Read More
First things first: the weather was absolutely fabulous. So fine, we wouldn't go again to Alaska because everyone told us the seven days of sunshine and clear skies were a rare exception. So another trip would probably a disappoinment weatherwise. And the Alaskan landscape is just spectacular. Now for Princess' performance (we did seven previous cruises with Princess and our last one was with Celebrity, so we could compare): Transfer and check-in: It started in Anchorage where we tried to check in at the Egan Center as printed in our documentation. Turned out that check-in was moved to Dena'ina Center, which is some distance away. Luckily, our driver knew from a previous drive that same morning. No communication from Princess' site. Check-in took place in a vast and half empty conference room. It started at 11:00 a. m. We checked in at 11:50 a. m. and were given tickets for the 2:00 p. m. bus to Whittier. Apparently, the bus was only running every two hours! After a scenic ride with an entertaining lady in her 70's driving, we were finally at the ship around 3:45 p. m. Our luggage which we checked in in Anchorage did not arrive before 7:30 p. m. that night - seemingly all luggage was collected and taken to the ship after downtown check-in closed. Advice: to avoid wasting half a day, forget Princess' expensive transfer and look out for a local shuttle - cheaper, more frequently running and you can take your luggage with you. Check-in at the ship, though, was a breeze because of our Platinum status with Princess. Turned out that ship check-in had just started because they had to perform a thorough santiation because of a Noro outbreak on the previous cruise. So, in retrospect it didn't matter that Princess made us sit around in Anchorage for two hours, because otherwise we would have to sit around in even more boring Whittier. Cabin: Our cabin was the standard mini-suite we knew from our previous cruises - only this time with a stained sofa, a carpet torn at the edge of the balcony door and balcony furniture so dirty we never dared to sit on it during the cruise. Good location: close to everything, but quiet. Crowd: Pretty "young" for Princess, that means quite a number of people in their 50's. Almost exclusively English speaking (some French Canadians). The ship was far from sold out. Ship: In general, we found the Coral Princess to be in very good shape on our Panama cruise in spring 2013 - now, it is in bad need of a drydock. On our deck alone were two spots where water came dropping out the ceiling (in one spot even out of a lighting fixture!) and apart from placing buckets underneath nothing was done whatsoever about it. As on other Princess ships, on the Promenade Deck, constant re-painting was going on, so either the smell of paint or cigarette smoke constantly "enhanced" the fresh sea air. We found the ship's interior design already quite outdated on our first cruise 2008, but in the meantime it is just OLD reminding of a "Golden Girls" set from 1989. Celebrity did manage to "solsticize" all of their ships in a few years, why does Princess not start to "royalize"? It is badly needed. Food: The cramped Horizon Court Café buffet offered (as always) a buffet of cheap cantina style food served on plastic plates. Not an option. What a difference compared to Celebrity with freshly cooked, well presented and ever changing items served on real porcelain! The Main Dining Room served the usual princess fare - almost unchanged menus since our first cruise 2008. Always the same food regardless of season and routing, apart from just a few items created for Princess' 50th anniversary. Oh, wait! There was some Alaskan touch: they marked seafood items that are on the standard menu anyway with a "Alaska" logo as if they were specially created for this very routing. Apart from being boring, the food was not horrible, but just very badly presented. It was just food items somehow thrown on a plate. Again, Celebrity did a far better job serving dishes that looked as if they came from a very good restaurant ashore. Sad to say, the best food came of the Pool Deck pizza oven and from the Pool Grill. Staff: As always with Princess, the most grumpy ones are Security and Front Desk (not so at Celebrity). Front Desk staff (admittedly they have to deal with a lot of morons, but hey, that's their job) always have an attitude and Security seemingly think that they are in command of a boot camp. The only staff members attentive and welcoming are the ones that can hope for a personal tip at the end of the cruise: MDR waiters and cabin attendants. Everyone else is just bored and minding their own business. In the deserted Explorers' Lounge, every night, we had to go to the bar begging for another round of drinks because the waiters were chatting amongst each other. Noro: Because of the Noro outbreak on the previous cruise, the first five out of seven days enhanced hygiene procedures were in place, that meant no self-service at buffets, no bread baskets, no milk, salt and pepper on the tables. Fine with us, but it slowed down the service. In general, Princess would be better off taking care of Noro ***before*** there is an outbreak. With Celebrity, the staff would literally come after you with their portable hand sanitizers at the food outlet entrances and when coming from ashore on port days. With Princess, they place just hand sanitizers around the ship hoping someone would use them. Platinum Lounge: As always, we found our Platinum Lounge invitation in our stateroom informing us on the themed menus they would offer every night. Not only was there a mix-up on the invitaion (the Lounge is closed on the day of the Captain's Circle reception which was on another day than printed), turned ot that there was no buffet on the first five out of seven nights. Allegedly because of the Noro outbreak, but the buffet is always manned with a chef, so in my opinion no reason why he/she couldn't hand out the food as it is done in Horizon Court during a Noro situation. No communication from Princess whatsoever. No compensation. Just bad performance. Check-out: Very well organized and on time. Good job. Vancouver's cruise center is very convenient. Bottom line: In almost every respect, Princess is sub-par compared to Celebrity: interior design, staff attitude, food, communication (of course, no reaction by Princess to our concerns mentioned in the post-cruise questionnaire) . Too bad we spent a lot of money gaining Platinum status, but if there isn't a VERY attractive routing only Princess offers, we will take our money elsewhere in the future. Read Less
1 Helpful Vote
Sail Date: May 2015
ROOM We had a mini suite on deck 10 and had not complaints about the room, with the exception of the steward not hooking the divider between the balcony to our left. (sure it had been opened for the last cruise) and ours and it banged ... Read More
ROOM We had a mini suite on deck 10 and had not complaints about the room, with the exception of the steward not hooking the divider between the balcony to our left. (sure it had been opened for the last cruise) and ours and it banged all night. Jambing chairs and tables against the partition did not stop it. FOOD This had to be the most disapointing part of the cruise. It was not typical Princess fare. Even the buffet was geared more for ethnic people. Found it repetitive and not hot. The staff in the "Lido" were so "not there" (if you know what I mean) No one spoke or smiled in all the 7 days we were there. Moral seemed really low. Evening dining was hit and miss, two good nights out of seven. Dining times were not as advertised to my travel agent and therefor made us late arriving to the dining room the first night. TOURS Did not take any ship sponsored tours. Arranged our own ahead of time. Wonderful scenery!!!! Went to the Yukon. Highly recommend this tour. We did the mini bus not the train. ENTERTAINMENT This was really the part that lacked. We, after many cruises, do not go to the "Singers and Dancers" shows. If you have seen one you have seen them all!!! The magician was either new to his craft or having an off night. If you took away his assistant's clothing changes and her "sexy" antics, there was not a lot left. The comedian was good. Went to both of his shows! PUBLIC ROOMS This ship is so disjointed!! It seemed like, it was always, "you can't get to there from here..........." One set of elevators, would take you up but not down , another set would take you down but not up, found the layout was not easy to figure out. PUBLIC RELATIONS Found that the "protocol" was not information to all staff. Information in the "Patter", was not always the "correct" information. Found the staff to be disjointed as to what,where, when and the how about the things pertaining to the daily operations of the ship. This is our third cruise with Princess and we loved the other two! Had us almost persuaded to forget about Holland America, but now not so sure. Read Less
1 Helpful Vote
Sail Date: May 2015
We were on the Alaskan cruise r/t from Vancouver. May 6-13, 2015. Just a shout out to anyone who's booked into the early, traditional dining. It is NOT at 5:45pm, as all correspondence from them stated, but at 5:15pm. We were late ... Read More
We were on the Alaskan cruise r/t from Vancouver. May 6-13, 2015. Just a shout out to anyone who's booked into the early, traditional dining. It is NOT at 5:45pm, as all correspondence from them stated, but at 5:15pm. We were late on our first night, and not allowed to sit in the dining room. Instead of apologizing for THEIR mistake, the MatreD was rude. This did not make for a good first impression! The second day, we ate at The Crab Shack, which was an extra expense. We expected great quality seafood. We were highly disappointed. The waitresses seemed uninterested in anything, and did not crack a smile. The food in the main dining room was not up to par with other cruises we have taken. I had read reviews that eluded to this, but we're not picky, so I didn't think it would matter. It did. The ship, itself, was nice. We thoroughly enjoyed sitting on the 10th floor balcony on the back of the ship. Our room steward, Richard, was awesome. Very welcoming, and helpful. Something some other crew members should aspire to! Alaska more than made up for the ships downfalls. The ports and glaciers were magnificent! Read Less
Sail Date: January 2015
We boarded in Fort Lauderdale and had brand new suitcases with us as our previous ones had been damaged on another cruise out of Miami and had to be replaced. When our luggage was delivered to our cabin we were very disappointed to ... Read More
We boarded in Fort Lauderdale and had brand new suitcases with us as our previous ones had been damaged on another cruise out of Miami and had to be replaced. When our luggage was delivered to our cabin we were very disappointed to discover one of our brand new suitcases had been damaged between the dockside and delivery to the cabin, to do that much damage it must have been dropped from a considerable height onto a hard surface. We immediately telephoned passenger services and asked if someone could come up to our cabin to inspect the damage, we were informed that we had to take the suitcase down to Reception, so we unpacked it and took it down to them. We had to fill in a damage form and were informed that the upholster would be looking at it to see if he could repair it. When we returned to our cabin the next afternoon the suitcase was in our cabin with a note taped to it with just one word 'Done'. The repair was not acceptable, bashing the damage out was a reprehensible repair, the suitcase has been permanently weakened and liable to collapse under pressure, so we returned to Passenger Services with the suitcase and were told the 'director' would have to look at the suitcase and we will now have to fill in a claim form, this we did (it appears that the first form was only to report the damage). The next day the suitcase was delivered back to our cabin but with no explanation as to the status of our claim, so yet again it was back to Passenger Services. We were informed that the 'director' had not yet signed our claim form. One and a half days later we received a phone call from Passenger Services, there was a letter down at their desk for us; obviously it was too much to expect the so called 'Passenger Services' to actually deliver the letter to our cabin. So yet again we went down to Passenger Services, we were told that we would have to make a claim through Princess's USA head office or their Southampton office, we were given a photocopy of our claim form (now signed by the director) and a sheet of instructions on how to make a claim at their head office. So when we returned to the UK, we immediately sent off our letter, claim form, photograph of the damage and proof of purchase. A couple of weeks later we received a reply from the Southampton office, which stated that a cheque had been authorised, ten days or so later we received the cheque. We were disgusted by the amount of time we had to waste on what was a simple matter, to us it seemed that Princess was trying to make the claim process longwinded and protracted so passengers would give up before they completed their claim!!! Ours was not the only damage claim on this cruise, whist at reception we noticed other claim/damage forms in the folder on the desk. Bordeaux Dining Room Overall we thought the food was very good, but on occasion there were a few minor issues such as missing salt and pepper pots, a table reset with a used side plate, missing cutlery, food delivered to the wrong table, sometimes the meals seemed a little rushed, on the upside there was never much of a wait for a table. Crooners Bar Excellent bar staff and piano entertainer/pianist (Andy Law). One night we felt rather sorry for Andy, he was playing whilst the maintenance staff were trying to suck up water which had leaked out of the Ladies toilet onto the hallway carpet on the opposite side of the Atrium, as a true professional he managed to keep playing despite the noise. Laundry Service We used the laundry service twice, on both occasions it arrived back a full day earlier than the stated service standard, well done the laundry team. Formal Nights There were only two formal nights on this cruise, in the Bordeaux Dining Room the formal night dress code was not enforced, we saw one guy in a ball cap, several without jackets, ties or were wearing jeans. If Princess cannot be bothered to enforce their own dress code polices, perhaps they should scrap formal nights? The Ship Overall the ship itself was fairly well maintained; the Promenade Deck appeared to have been recently refurbished. However there were some maintenance issues, such as loose edgings on cupboard doors, rather scuffed and tried looking passenger cabin corridors, small areas of rust and several plumbing leaks/issues. Conclusion A likeable, friendly ship, pity about the very poor customer/passenger services policies and management. Read Less
1 Helpful Vote
Sail Date: December 2014
Having cruised on large ships before, I was prepared for the herding but not for the lack of caring by management. An attitude of "company policy" and "couldn't care less" were exhibited by front desk personnel. ... Read More
Having cruised on large ships before, I was prepared for the herding but not for the lack of caring by management. An attitude of "company policy" and "couldn't care less" were exhibited by front desk personnel. Hanukkah and Christmas occurred during cruise time and there was neither a rabbi or priest on board for Mass or rites. The entertainment was an embarrassment and the food lackluster. The company seems to have adopted a policy of scrimping to get by. I took one arranged excursion, zip lining in Costa Rica. I prearranged it on line before the trip. It was an adventure in the rain that I thoroughly enjoyed but it would have been better if the group of 25 had been smaller so as to make a speedier trip. The ship interior is badly in need of renovating. The carpeting was beyond repair in the hallway, the hot tub leaked and swamped the deck daily. On the other hand the wait staff was impeccable as was the room steward. I enjoyed dining with pleasant people of various backgrounds. I took a taxi in Aruba to spend the day on a public beach. It was a breath taking sight and an enjoyable afternoon. Since the trip I have heard that this cruise line is under the umbrella of Carnival Cruise Line along with Holland America and Cunard. After this cruise experience I doubt that I ever cruise those lines again.   Read Less
Sail Date: October 2014
We paid extra for a mid ship minisuite. Do NOT stay on the starboard side. It is excruciatingly hot and every time we complained, they said "well, it is the starboard side". The balcony door was so hot we could barely open it. ... Read More
We paid extra for a mid ship minisuite. Do NOT stay on the starboard side. It is excruciatingly hot and every time we complained, they said "well, it is the starboard side". The balcony door was so hot we could barely open it. Also do not stay in any room starting with a 5. ALL the 5 rooms were without toilet service for multiple hours 6 times during this cruise. It was disgusting. The food at the Bayou Court was terrible and the service was so unprofessional. We ate the rest of the meals in the dining room, where the service was excellent and the food pretty good. All but one of the excursions we took with Princess were a waste. Go out and get a taxi instead and have them drive you around to where you would like to go. Then you will skip all the souvenir shops and LONG stays at places that needed maybe a half hour. I would never take another Princess excursion. Will probably never go on Princess again for that matter. They addressed NONE of our problems, just shrugged their shoulders and said "oh well" and when it is a toilet issue, that is NOT what you want to hear. On a better note, their pizza is delicious!! Read Less
Sail Date: July 2014
I am so disappointed to see what has happened to Princess. This was my 12th cruise, and 7th with Princess. It is not the same. Here you have it: Dining - anytime dining apparently does not mean ANYtime dining as 2 nights we were given a ... Read More
I am so disappointed to see what has happened to Princess. This was my 12th cruise, and 7th with Princess. It is not the same. Here you have it: Dining - anytime dining apparently does not mean ANYtime dining as 2 nights we were given a pager to wait for a table. On 3 separate breakfast / lunch occasions the horizon Court was completely full and there was nowhere to sit. The food was the worst I have ever experienced on a cruise and variety lacked, esp if you wanted fruits and vegetables. And if you like decent white wine this cruise is not for you - I have never seen a more pathetic wine list (best bottle a $40 Chardonnay). Stateroom - the furnishings and size of the balcony rooms are nice and accommodating, but shampoo is horrendous (listen to me when I tell you it's worth it to bring your own) and towels are terrible. Playroom was pretty lame for our 3 year old boy - virtually no cars, trains, or trucks anywhere. Very few toys he was interested in. Staff seems tired. Princess needs some new management. Good luck. Read Less
Sail Date: June 2014
Just returned from our first Princess Cruise on the Coral. We did a RT from Vancouver. Went a few days early and stayed at the Blue Horizon (based on reviews here). Perfectly satisfied. Did the HOHO and spent most of the time at the ... Read More
Just returned from our first Princess Cruise on the Coral. We did a RT from Vancouver. Went a few days early and stayed at the Blue Horizon (based on reviews here). Perfectly satisfied. Did the HOHO and spent most of the time at the aquarium which we really enjoyed. Saturday dropped our bags early and did Fly Over Canada at Canada Place. The first go is 10am and after it was the normal wait to get on the ship. They started boarding a little before 12. As I said, this was our first Princess cruise, we normally go on Holland America and Celebrity. This is just my opinion but we disappointed with Princess. First the good things: The crew was great. We had the most attentive steward we've had in many a year. The entertainment was excellent and it was different on the return cruise which was very nice. What we didn't like: The food! I think they forgot to load herbs and spices when they left. Food was bland and disappointing. We asked some Princess regulars and they said it was the worst of any ship they have been on. BTW, we don't consider ourselves to be picky. The ambiance in the Horizon - oh, wait there was no ambiance. There is no forward facing lounge. The only front facing windows are in the Horizon. No daily "newspaper" like other ships have. The barely there shower. Plus other little things. Doubt if we will cruise Princess again. Read Less
Coral Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 3.0 4.0
Enrichment 4.0 3.9
Service 4.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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