1 Helpful Vote
Sail Date: September 2018
We chose the Coral Princess Circle-the-North-Pacific cruise because it offered us the opportunity to visit several countries that were still on our Bucket List: Japan, South Korea, Taiwan, and the Philippines. We enjoyed it despite two ... Read More
We chose the Coral Princess Circle-the-North-Pacific cruise because it offered us the opportunity to visit several countries that were still on our Bucket List: Japan, South Korea, Taiwan, and the Philippines. We enjoyed it despite two cancellations---Kushiro (weather-related) and Osaka (logistical issues). The itinerary would have benefited from fewer Alaskan ports, Icy Strait Point being the exception, as it is still authentic and pristine. I also enjoyed the day spent cruising in Glacier Bay. Most of the Asian ports were very interesting, Manilla being the standout. It seems surprisingly prosperous, notwithstanding all the negative media reports. Filipinos are industrious and ingenious. They are not yet inured to tourism. Their cuisine is eclectic and deliciousThe Coral Princess is well proportioned and appointed, although she's starting to look a bit worse for wear. I very much enjoyed the Hawaiian Ambassadors, Tiki Dave and Leialoha who accompanied us on the last two weeks of the voyage. They are engaging and talented. Their passion for the about Hawaiian culture is infectious. And Humberto, the port lecturer for the Asian itinerary, was equally informative and inspiring.Our accommodation was adequate. We had a standard cabin with a balcony, which I wish had been cleaned more often. The room itself was very well maintained Read Less
5 Helpful Votes
Sail Date: September 2018
Always wanted to see Alaska. Did a land tour first and got to see Denali (McKinley) 3 times in full sun. Put us in the 1% of visitors that did. Ship needs a full refinish for leaks, linens that were close to threadbare, deck flooring, ... Read More
Always wanted to see Alaska. Did a land tour first and got to see Denali (McKinley) 3 times in full sun. Put us in the 1% of visitors that did. Ship needs a full refinish for leaks, linens that were close to threadbare, deck flooring, buffet room and so on. The cabin staff was ok. Couldn’t get hot water in shower and when we asked our cabin steward about it he said he would check it out but he never got back to us. Had to go to Customef Service desk for help and it was a very quick fix. Our travel agent gave us a free dinner in “Bayou” restaurant and we weren’t Hppy with service. Waiter hard to understand and was rude when we had to ask for better help. I was very disappointed as it was the 2nd time sailing this ship. I’ve loved cruising but not sure we’ll sale Princess again. Read Less
Sail Date: August 2018
We chose this cruise because it fitted with the rest of our itinerary, & excursions which were much more varied & cheaper. We gave Coral Princess a low rating because you had to go through multiple corridors to find a lift, & ... Read More
We chose this cruise because it fitted with the rest of our itinerary, & excursions which were much more varied & cheaper. We gave Coral Princess a low rating because you had to go through multiple corridors to find a lift, & then not every lift went to all decks. The floor of our corridor was very uneven causing me to have a hard time walking in it. Only 1 out of 3 washing machines/dryers were working from day one NONE of them were working by the last day. We were told by people on decks above & below us that their laundry’s were out also, when they tried to use ours on deck 8. The food was okay but the deserts were boring & bland & didn’t vary at all. We would highly recommend the White Pass Railway at Skagway it was awesome. It is an engineering feat and the scenery is sensational. Read Less
3 Helpful Votes
Sail Date: August 2018
I chose this cruise based on recommendation of travel agent. The cruise did not meet my expectations the shore excursions were both expensive and and were not interesting or worth anywhere near cost,the food especially the buffet did not ... Read More
I chose this cruise based on recommendation of travel agent. The cruise did not meet my expectations the shore excursions were both expensive and and were not interesting or worth anywhere near cost,the food especially the buffet did not offer a good selection but the service on the ship was good.formal nights were nothing more than an opportunity for the ship personal to take pictures for sale at a high price. The Internet service was fair but only allowed one unit at a time and the cost per unit was expensive. The ships personel is constantly hawking you to buy something. The casino was small but fun and the shows and entertainment were good. The most disappointing part of the experience was the room at fairmont waterfront at end of booked through Princess for $450 per night (American) in Vancouver Ca I was given a street view with people dinning 15 feet below me there was no Princess Represenative at the hotel when I complained to the desk clerk he explained that princess contracts for a certain type of room. He did offer me an upgrade but at an additional $105.per night (Canadian) I took it only to try to end my trip on somewhat of a positive note. This was very disturbing and one of the main reasons I would not recommenrpd princess to anyone. Read Less
Sail Date: August 2018
Our first time sea cruise with mix of land and sea experience. Highlights: excellent logistics - Princess is a machine; attentive staff, quality of onboard shows (comedian, magician), scenery, access to Denali, cabin bed comfortable ... Read More
Our first time sea cruise with mix of land and sea experience. Highlights: excellent logistics - Princess is a machine; attentive staff, quality of onboard shows (comedian, magician), scenery, access to Denali, cabin bed comfortable and shower hot (but tiny!). Demos by chefs were great, informative and humorous. Naturalist briefings were excellent. Train trip to Denali was very good but long - 9 hours. Down points: relentless sales/upsales. Offshore WiFi is expensive. Useful information access instruction (like how to see your charges) is really obscure. Announcements not broadcast in cabins and non native speakers often make them. If you are a first time Princess customer expect to be last wrt embarking/debarking, your lodge cabin will be furthest from lodge, etc. Meals were variable, with halibut being the star. Limited time in lodges. Other: two of our four port excursions were cancelled, one due to weather and the other due to insufficient time before train to Denali departure. The longer option tour was invariably better (example: longer Denali nature tour had many more animal sightings) Overall compares unfavorably to a European river cruise we took, though this one cost less. Read Less
Sail Date: July 2018
Our daughter chose this particular cruise for a 3-generation family celebration of my husband's and my 50th wedding anniversary. She was looking for something family friendly, relatively affordable, a specific time frame, and a ... Read More
Our daughter chose this particular cruise for a 3-generation family celebration of my husband's and my 50th wedding anniversary. She was looking for something family friendly, relatively affordable, a specific time frame, and a destination that was new to everyone in our well-traveled family. The Voyage of the Glaciers on the Coral Princess met all our requirements. We arrived in Vancouver the morning before embarkation. Fortunately, our hotel had our rooms ready so we were able to leave our luggage and explore. We also had several hours the next day before embarkation and enjoyed shopping, sightseeing, and dining in Vancouver. Vancouver is a lovely city and I recommend spending a day or two there. Our hotel was conveniently located near the pier and we were able to walk to our ship when the time came. Princess has both the embarkation and disembarkation dialed in. Despite the fact that there were probably close to 2000 people on board, we did very little waiting. Do, however, be prepared to do some walking if you are embarking in Vancouver. The ship is HUGE. Being more familiar with river cruising and small expedition ship cruising, we were taken aback and it took my husband and me a couple of days to feel comfortable in finding our way around. Our cabin was a mini-suite with a balcony, 2 TVs, a small refrigerator, and a sitting room, which was nice as we were traveling with family. When the kids and grandkids would drop by we had a nice place to sit and chat. For dinner, we chose traditional dining and had the first seating in the Provence dining room. I enjoyed having the same table with the same servers every evening. Our waiters were friendly and particularly good with the children in our family. The quality of the meals was spotty. Some things were delicious - and others disappointing. Breakfast and lunch were served at the buffet as well as in the Bordeaux dining room. We tried both, and preferred the dining room, as the buffet was always very busy. My husband and I settled into a routine of having room service bring us coffee in the morning then, after we were awake and dressed, we'd go to the dining room for breakfast. Although we didn't participate in the night life aboard the Coral Princess, we did enjoy some of the entertainment which included a comedian, a magic show, a talk by Libby Riddles (the first woman to win the Iditarod), and a cooking demonstration followed by a tour of the galley. Service was good and the crew was generally helpful and pleasant. The one thing about the cruise that I considered terrible was the Internet. It was relatively expensive and almost totally useless. I was constantly being disconnected and it was woefully SLOW. Read Less
2 Helpful Votes
Sail Date: July 2018
Alaska was always on my husband's bucket list and with our recent retirement we were really looking forward to an active, exciting and relaxing experience. When we first boarded the ship in Vancouver, the agent asked for our credit ... Read More
Alaska was always on my husband's bucket list and with our recent retirement we were really looking forward to an active, exciting and relaxing experience. When we first boarded the ship in Vancouver, the agent asked for our credit card for onboard expenses. The Amex card we asked that they use was not the same number as the Amex card we initially used almost a year ago but was a replacement card. The agent never checked the card number to see if it matched. The next day, our cruise card was declined. My husband immediately went to guest services and gave them his Amex card, which they said they would run through again. They then notified us the card was declined. I went to guest services and asked to call Amex, since there seemed to be a problem. They offered me use of a ship to shore phone in the noisy central Atrium, while music played in throughout the atrium area, My request for privacy was denied, as was a request for a cup of coffee. Amex told me there was absolutely nothing wrong with our card. Once again, the front desk insisted our card was declined. The next day we received a letter requesting we get to the front desk prior to leaving for our excursion, as our card was again denied. At this point, we gave them another credit card. As soon as I got to port, I called Amex who told me that the card that they said was continually declined had in fact never been called in. It was at that point we realized that they had never checked the card number. We had wasted about 4 hours trying to politely rectify a problem that was not of our doing. And yet, the front desk staff, including the clerks and Mallar Burman, the ship's Finance Manager continued to try to place all the blame on us. they were rude and unwilling to take any responsibility for wasting our time. we asked for some minor compensation for our time and were hastily and continually refused, and were told it was that as Finance Manager, Mr. Burman was unable to do anything other than give us an inexpensive bottle of wine. He said he would take it up with corporate when he was able to . Finally, on the 5th day of our cruise, late in the afternoon, we received a letter of apology from the Customer Relations Manager, acknowedging our dissatisfaction and apologizing for any inconvenience. At that time, they were not giving us anything to compensate for the problem. On the 6th day, they sent a $29 bottle of wine to our cabin. Too Little too late. In addition, the ship is run down. The blackout draperies (a necessity in Alaska, where the sun sets at midnight and rises at 3:30) had tears and the sheer curtains had mildew spots. the mirrors in the bathroom were ragged and discolored. We selected the 7:30 dining option. The food was excellent for the first 3 days, then went downhill as they ran out of "fresh" food. The evening activities started between 7;30 and 9;00, too early for those of us having at 7;30 and not finishing until after 9:30. Read Less
1 Helpful Vote
Sail Date: May 2018
The scenery was great and met my expectations, the ship seems dated and could use a refresh, the food was inconsistent and of average quality, I will probably stick to other cruise lines if I have a choice. Examples: morning pasteries ... Read More
The scenery was great and met my expectations, the ship seems dated and could use a refresh, the food was inconsistent and of average quality, I will probably stick to other cruise lines if I have a choice. Examples: morning pasteries seem like the cam direct from the factory not the oven. they were stale and basically tasteless. the procedure for delivering omelets to the table in the morning is chaotic at best. the staff member needs to find your number flag to deliver to an unknown table in a sea of people, The (appears to be new) wash stations at the entry to the cafeteria has a waste bin for paper towels so small that it is almost unusable. Only one location for large plates at the entry to the cafeteria seems to be strange because there were several areas where additional plates could be available. Floor numbers are not clearly marked at the top of each floor, and elevators do not reach all floors so you often need to ride two elevators or move to a different part of the ship to get to a stairway that takes you to the next floor up or down. Read Less
Sail Date: May 2018
Land portion very well done. David Barger, tour director, was exceptional and always available and friendly. From the landing in Fairbanks till David departed our tour in Anchorage he was always available and more then willing to assist ... Read More
Land portion very well done. David Barger, tour director, was exceptional and always available and friendly. From the landing in Fairbanks till David departed our tour in Anchorage he was always available and more then willing to assist with any problems, questions and to impart knowledge of Alaska. He seemed to loves his job and it showed.There were pre-scheduled tours that gave us a true picture of Alaskan life. Hotels were top-shelf and tours were well planned and memorable. Tour Bus operators were friendly and safe. Cruise portion was sedate and calm, not festive (maybe intentional). Clean well organized staff and friendly but not overly friendly cruise staff. Dining was less than average. Staff stiff and going through the motions. the food choices seemed limited and what the chef wanted to make not the guests preferences. The time in port was not enough, would have liked more time. Overall a great cruise and one that I can take off my bucket-list. Read Less
Sail Date: May 2018
I wasn't terribly impressed by my recent cruise on Princess. I loved the short itin & enjoyed the ports of call but the cruise itself was 'meh'. The food was nothing impressive. Some was okay and some was just awful (had ... Read More
I wasn't terribly impressed by my recent cruise on Princess. I loved the short itin & enjoyed the ports of call but the cruise itself was 'meh'. The food was nothing impressive. Some was okay and some was just awful (had the WORST cheeseburger I've ever been served in my whole life). The ship looked worn (horrible rust out on our balcony - nothing that was probably a safety issue but it was unsightly). Getting off the ship at the ports of call for daytime excursions was a mismanaged mess. I was SO not impressed with Princess but I did talk to a few people that have cruised Princess dozens of times & they told me that this was the most unorganized Princess experience they have ever experienced which leads me to believe that this might have been anomaly and not the norm. For this reason, if I come across an itin & dates that work for me and that are on Princess, I might try them again. But if there is a Celebrity or Disney cruise with the same itin, I will feel more comfortable booking them knowing I probably won't encounter the same disappointments/irritations. Read Less
2 Helpful Votes
Sail Date: March 2018
The Panama canal was on our bucket list and there are not a lot of cruise lines that offer this cruise. The canal is awesome and such a marvel to see and go through, and the ship was nice, but nothing special. We were very disappointed ... Read More
The Panama canal was on our bucket list and there are not a lot of cruise lines that offer this cruise. The canal is awesome and such a marvel to see and go through, and the ship was nice, but nothing special. We were very disappointed that during our early morning hours (7am) venture through the canal we were standing at the back of the ship in the Sanctuary to take pictures of the canal and even though that "overly priced specialty pampering" was not to open for another hour we were run off and not allowed to even stand there to take pictures. We weren't lounging or doing anything other than taking what was historical pictures for us, but the staff would not allow us to remain there. Such a disappointment, going that whole way to observe such a fantastic happening, but not even allowed to stand and take pictures. If other cruise lines offered passage through the canal I would certainly look into them and find out what strict policies they have in place for events like viewing the canal. I also wish the ship didn't automatically give you a straw EVERY time they deliver your drink to you. The plastic waste these days is awful and in our case, this was a total waste every time they gave us one. All they have to do is ask if we want one. Santorini's was not good this time. We had eaten there years ago on another cruise, but Olive Garden has better quality food than this one did this time. Not the captain's fault, but we were disappointed we missed Jamaica, it was too windy to port, that was going to be our one beach day. Read Less
1 Helpful Vote
Sail Date: February 2018
This was our 12th cruise with Princess and very disappointing. Why ? well a principle reason for cruising is the dining and can only give the food on the Coral as "poor" it was over salted, over cooked and unappetising. We tried ... Read More
This was our 12th cruise with Princess and very disappointing. Why ? well a principle reason for cruising is the dining and can only give the food on the Coral as "poor" it was over salted, over cooked and unappetising. We tried the "Anytime Dining" and as an example probably the best meal was the last - New York Strip only that after the 1st course the waiters disappeared (for the Baked Alaska parade0 and the "applause for the Chefs - meanwhile we were looking at empty tables and had to wait some 25 minutes for the main courses to arrive. Buffet in the Horizon was limited, apart from the omelettes at breakfast resulted in having corn flakes with fruit - hardly top notch dining ! There were banana's at the buffet that after 5 days or so were "black" and they stayed on display for the whole cruise. Poor ! especially when we docked in Puerto Rico - the banana capital of the world - surely someone could have nipped ashore and bought a box of bananas! The only saving grace were the ships staff, from steward(ess) to bar/entertainment who were all magnificent. Cabin kept spotless. 5 ports in 15 days - and early departures. Aruba at 12.30 and last tender at San Juan at 3.30 - then had to wait till 7.00 pm before ship departed ! a more reasonable 5.00 last tender would have been reasonable (or saving $$ on fuel !) Princess seem to be "cutting back" on many small items, eg end dates on coffee cards, have to ask for shower cap from steward, no longer provide shower gel, conditioner, lotion in Spa containers - the big bottle dispenser shower gel is terrible - sourced from Poundland ? Shore Excursions - took 2, Cartagena and Costa Rica - the "scenic train and boat ride" at $100 pp expensive and train not very scenic - back yards of razor wire infested slums. Overall disappointed - ums up by fact wife lost 6lbs 1 not very good advert ! Come back new - yes indeed Read Less
4 Helpful Votes
Sail Date: January 2018
We have sailed at least ten times on Celebrity and decided to try Princess as the dates and the price lined up nicely. To begin, it is an older ship but kept in excellent condition, however, certain structural problems could not be updated ... Read More
We have sailed at least ten times on Celebrity and decided to try Princess as the dates and the price lined up nicely. To begin, it is an older ship but kept in excellent condition, however, certain structural problems could not be updated due to age. The shower is tiny tiny, and I doubt if anyone weighing over 200 pounds could even fit. They have no chest of drawers for clothing but shelves in the closet area. However, the beds and pillows are fantastic. Crew as a whole are friendly and the three foot rule of speaking to you makes you feel wanted and appreciated. Food is good, but not in my opinion as good as Celebrity, the always menu in the main dining room contains not steaks but burgers and bad pasta. Horizon buffet is constantly changing meals that are quite good, however, again due the age of the ship the food is not really hot but warm. Maitre d explained only heat lamps are used not latest technology. Sabitni\s was excellent and on sea days pizza served custom made at lunch. Entertainment production shows were excellent however, the individual acts ranged from a great comic to a ventriloquist and trumpet player (heard better in high school bands). Magician fantastic. Cruise director was shrill and shouted at audience at shows, and I found her really annoying. Question? Why is no music played on ship by live bands that was written in past 40 years? Embarcation and departures well handled and easy.. Appreciated that late dining has been moved to 7:30 but early dining at 5:30 on shore excursion days is tough to understand. All in all we prefer Celebrity for travel and will probably only return to Princess if price and itinerary cannot be found on Celebrity. Read Less
1 Helpful Vote
Sail Date: December 2017
We like cruising, and save for it for quite a while, so we kind of build up this perfect/pampered dream cruise in our mind before hand. This cruise was not perfect, but it sure beats the best day at work.. Without exception the ... Read More
We like cruising, and save for it for quite a while, so we kind of build up this perfect/pampered dream cruise in our mind before hand. This cruise was not perfect, but it sure beats the best day at work.. Without exception the staff was amazing, attentive, helpful, friendly, and really hard working. Highest marks to the staff. The entertainment was also very good, but the shows were only about 40 minute long. The one area that I was VERY disappointed was the food. to call the food Crap would be an insult to crap. Overcooked, poorly cooked, improperly seasoned...the food was not good. One of the greatest joys I have on a cruise is seafood. Since my wife does not like seafood, I only get it when we go out or on a cruise. Past cruises I had a different Seafood every night, not so on the cruise. They served the same fish entre three times, it was bad the first time uneatable the second, untried the third. overall I was very disappointed in the food. the one shining spot was the hamburger grill on Deck 15, the burgers were always good, but I wanted more than good burgers. The shore excursions were okay. We were in Aruba way to short to do anything fun so we just walk around town for an hour and went back to the ship. We did not get of in Columbia, or Niagara. had a great tour in Costa Rica. This cruise had way more kids than most of the longer cruise, so we thought there would be an adults only pool -- there was not. Read Less
3 Helpful Votes
Sail Date: December 2017
It was a great cruise. You have to take the good with the bad and not nit pick like so many do. The weather was fantastic, the ports were great. The ship overall was in good shape for her age but needed some touch up. The food was ... Read More
It was a great cruise. You have to take the good with the bad and not nit pick like so many do. The weather was fantastic, the ports were great. The ship overall was in good shape for her age but needed some touch up. The food was average in the MDR and I am not a foodie. The cruise directors staff was a bit young. There were 10% more then capacity and you never felt like there was a crowd. Always a lounger and never a wait. The ship was the perfect size for me and easy to get around. The entertainment was good and bad, but that is subjective. The 1 thing I loved was that there was so much more then just the production shows. Maybe this was because it was 15 days and they had time but it was nice that there was other offerings. I have read some are complaining about the pizza but thought it was the usual Princes pie. Embarkation and disembarkation was fast and easy. Read Less
2 Helpful Votes
Sail Date: December 2017
Fancied doing something different and chose this cruise as we have cruised with Princess a fews times to Mexico at Thanksgiving on the Ruby and Crown. The Coral is an old ship and starting to look a bit tired. We sailed during Xmas ... Read More
Fancied doing something different and chose this cruise as we have cruised with Princess a fews times to Mexico at Thanksgiving on the Ruby and Crown. The Coral is an old ship and starting to look a bit tired. We sailed during Xmas and NYE. It was a bit boring on both nights, but that's okay wasn't expecting Times Square but could have been a bit better. We had 2 balcony cabins and 1 mini suite. We really needed a handicapped accessible cabin for our wheelchair bound disabled child, but low and behold not one was available. My child was the only one on the cruise who actually had her own wheelchair that wasn't rented! But there you go, awful but people seem to think booking a handicapped accessible cabin when you don't need it really but just want the extra space, is okay. But it's not. Food in the Horizon cafe was much better than the Bordeaux restaurant anytime dining. We found that the food in the Bordeaux was quite awful. Either over cooked, bland or cold. Horizon offered much better choices. Wifi is terrible. I spent more time trying to get on and get off the wifi and wasted so many minutes doing so. The internet cafe manager, Mikael couldn't care less. Overall this was an okay cruise, but for what I spent on 3 cabins ($22K) I was sorely disappointed. There are other cruises out there that offer much better food, cabins and entertainment for less. Panama Canal was somewhat interesting but after 8 hours of non stop commentary it got a little boring. Great to see, but don't think I would rush back. The excursions were over priced and really nothing great. Read Less
2 Helpful Votes
Sail Date: December 2017
This is as much the opinion of experienced cruisers we were with as ours, this being our first cruise. We loved going through the Panama Canal and the ports. The narration during the passage through the canal was great. There were 2000 ... Read More
This is as much the opinion of experienced cruisers we were with as ours, this being our first cruise. We loved going through the Panama Canal and the ports. The narration during the passage through the canal was great. There were 2000 passengers on the boat, but for the most part it did not seem that crowded. The food and the entertainment were just OK. The food in the specialty restaurants was better. The cultural presentations we’re also just OK, and there were not many of them. The medical office would quarantine noncontageous passengers, encouraging people not to go to the doctor. The movie selection was mediocre. The internet was truly abysmal. It did not work at all about a quarter of the time, and was extremely slow the rest of the time. Experience cruisers told us it was the worst they had ever seen. We would strongly encourage people to take a Panama Canal cruise. We would encourage people to look for a better option then Princess, but would not say you should not take Princess if it is the best option. Read Less
1 Helpful Vote
Sail Date: November 2017
Great way to see the Panama; the ship, crew, staff, service, entertainment and particularly the evening dinners were outstanding. The exercise equipment, and room was terrible... to crowded, and only 1 working bike and rowing machine. ... Read More
Great way to see the Panama; the ship, crew, staff, service, entertainment and particularly the evening dinners were outstanding. The exercise equipment, and room was terrible... to crowded, and only 1 working bike and rowing machine. The Pickleball/Volleyball court not great. The court is too small for PB, the net is right behind the back line; and the lines are wrong. They could remedy this by turning the court 90 degrees, and increasing the enclosing net size, and drawing in the proper lines. Which would mean moving the shuffleboard to the very back. The excursions were also good; but the "lectures" are getting a little "tired"; but somewhat informative. We stopped at Aruba, great beaches, Cartagena, interesting history; the canal, which is amazing; Panama City... also historically interesting, and a great tour; then stops at Puntareas, Costa Rica, and finally Puerto Vallarta. Overall, a great trip; but a major problem was the A/C which I'm sure contributed to many colds onboard. Read Less
1 Helpful Vote
Sail Date: September 2017
Sailed out of LA - embarkation was easy- skipped a port claiming bad weather- supposedly a Panama canal cruise - that was all it was - just looking at the canal did not visit Panama- Shore excursions were a farce a lot of money to be ... Read More
Sailed out of LA - embarkation was easy- skipped a port claiming bad weather- supposedly a Panama canal cruise - that was all it was - just looking at the canal did not visit Panama- Shore excursions were a farce a lot of money to be placed in a 'cattle' bus and taken to places which were the most lucrative to the guide as far as commissions went. My advice fins your own way around a port with an English speaking guide. Time spent on shore about 6 hours and did not make amends for the skipped port by spending more time at the next port of call. Special; coffees cost $2.50 mid-deck and to get a regular coffee as an eye opener one had to go all the way up to the top deck for a cup of tasteless coffee. Alcohol over priced Internet access was a waste of $199 for me. as it was down most of the time and when available was slow as molasses. Disembarkation was debacle in Fort Lauderdale. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise because we were on the West Coast and preferred to book a transit of the Panama Canal versus flying. We were just on the reverse itinerary on the Island Princess in May 2017 and expected a similarly pleasant ... Read More
We chose this cruise because we were on the West Coast and preferred to book a transit of the Panama Canal versus flying. We were just on the reverse itinerary on the Island Princess in May 2017 and expected a similarly pleasant experience. It didn't happen! The embarkation was terrible. It was one long series of lines. There was no accommodation for our cabin level (Premium Suite) or our Captain's Circle status (Elite). It took two hours to process and we got onboard too late to enjoy Club Class lunch in the MDR. Our cabin steward service started out well but went downhill after we questioned why the cabin amenities were not replaced at the start of the second cruise (LA to Florida). We also figured out late that we didn't receive all of the normal amenities on either or both segments of the cruise. The cabin steward's attitude could be called "silent insolence". He cleaned but not well and twice left cleaning equipment in our cabin. Definitely not "Premium" service. We discussed the amenity issue with the Captain Circle rep and the attitude started and service went down from there. There was No follow up feedback from Housekeeping, Guest Services or Captain Circle to our complaint. Service in the MDR was superb. The food was not special though. Likely we got tired of the menu but it didn't seem to be to the Island Princess standard. Suite breakfast in Sabittini's was the highlight of our mornings. Edmundo, Anastasia and Carlos treated as as welcomed guests and spoiled us at every chance. The burgers & hotdogs in the grill were exceptional and the service by the grill staff and waiters (especially Anthony) was great. The Bayou was also super. The Horizon buffet food was good but not special. A lot of the foods were highly seasoned or salted. The service there though was again superb. The itinerary was tedious. The port days were generally too short. We were stormed out of one port call and the Captain made the determination after seeing the conditions first hand. The highlight of the itinerary was Supposed to be the full transit of the Panama Canal! It was a pleasant day but there was NO narration and no explanation given for the lack thereof. Of note, the cruise DVD DID have narrative of the transit, so the information was there on board!! The early comedians were supremely funny. The production show were not very professional. Activities were disjointed and frequently had schedule conflicts between evening major events. A cocktail party in the atrium on the last formal night had cocktails, but no host, no entertainment and thus not much of a party. The Princess Pop choir performed later but the sound system was so out of balance that the singing wasn't heard over the backing soundtrack. Disembarkation was just average. The special lounge wasn't, it featured a continous loop of future cruises. Again there was no accommodation for our cabin level or our Captain's Circle status as far as lines and debarkation. And finally our luggage was not all in our assigned color group area. We had too search for two missing pieces. To add insult to injury, Princess accepted our first post-cruise survey, but after providing details of our disappointing experience and pushing "submit" for the second survey, it was rejected! All in all the value for the money was not there. Read Less
3 Helpful Votes
Sail Date: September 2017
There was a delay with immigration boarding, but overall the arrival and departure was fine. We stayed on the Deck 10 cabin 317 on arrival we noticed a horrible smell in the cabin musty a bit like grease from kitchens poor ventilation u ... Read More
There was a delay with immigration boarding, but overall the arrival and departure was fine. We stayed on the Deck 10 cabin 317 on arrival we noticed a horrible smell in the cabin musty a bit like grease from kitchens poor ventilation u could smell it from outside our cabin the rest of the corridor was fine. We talked to the steward immediately who was very nice and he said he would report it, he changed our shower curtin, no improvement ,Over the next few days we reported in person to the concierge desk, By leaving the balcony door open this helped with the smell but it was an Alaskan cruise so not ideal obviously a few days later after returning from an excursion we called down and spoke with guest services who promised to send someone to our cabin alas we are still waiting. The cabin decor was old and dated. For the comfort of future guests I would urge you to investigate and sort the problem which really spoiled our holiday The food in the main restaurant and specialty restaurants was good with service there much better The guests we met at dinner was lovely as was the excursions, however I would be very reluctant to cruise with Princess again overall staff service was average and the cabin was dreadful Read Less
7 Helpful Votes
Sail Date: July 2017
This was our fourth cruise and our first since 2004, and our first on Princess (although two prior cruises were with its parent, Carnival). TRANSFER TO SHIP We opted for the transfer to the ship from downtown Anchorage, which was ... Read More
This was our fourth cruise and our first since 2004, and our first on Princess (although two prior cruises were with its parent, Carnival). TRANSFER TO SHIP We opted for the transfer to the ship from downtown Anchorage, which was handled really well. We arrived at 10 AM for a noon transfer, and they were already open and checked us in and took our bags in no time flat. We could even leave our carry-on temporarily while we walked around Anchorage. The bus was clearly outsourced to a local company, as I suspect they all are. The bus was well-maintained and the driver was friendly and professional. The baggage handling was seamless, although it did not appear in our stateroom until quite late in the day, even though we boarded around 2:30 PM. Overall, I recommend the transfer, as Whittier itself is nothing to write home about, and the bus followed the train route exactly. The baggage handling made it so easy! SPA The three of us had signed up in advance for spa treatments on our first day at sea. We went to the spa to confirm our reservations, where the spa manager up-sold my wife and daughter from 50 and 75 minute Swedish to 75 minute Hot Stone massage treatment. The treatments themselves were fine...nothing to write home about, and the stones aspect was about 70% as good as the BEST hot stone massage I've had, from a private practitioner in the Bay Area. So yeah...good enough! And the price seemed normal for resort/cruise spa treatments. I also purchased a pedicure, which was pretty good, but I really didn't need the 50 minute job, especially when it didn't include paraffin treatment already. Downsides: 1 - The ship was offering a free 15 minute "add on" to any massages purchased on board for the first two days of the voyage. They did not mention this during the up-sell, and I only happened to stumble upon it when reviewing the Ship's "Special Offers" on the Princess at Sea website on board. When I went back to ask if we could change to 50 minute sessions, and add on the 15 minutes, I was told we could not because it was within the cancellation period (by about 2 hours) and we had booked it in advance (They DID say they would allow it for my wife, since her original booking was for 50 minutes and they had up-sold her; however, they never did adjust it in practice, but instead added 15 minutes to her 75 minute purchase and still charged the full price). So we were punished for booking in advance......BAD BUSINESS PRACTICE...they should have negotiated something so we felt satisfied, or honored our request to be treated as well as the last-minute buyers. 2 - The cross-selling of products was OBNOXIOUS. At seemingly every turn, from our pre-mentioned confirmation and subsequent upgrades, through the conclusion of the treatment, there was unsolicited SELLING of products, other services, etc. It felt like a used-car sell job. UGH. The upside is that, once I let them run through the pitch and politely declined, they graciously said, "no problem!" What was explicitly clear is that they had been FORCED to do this selling by management, even though I told my therapist that I would not be buying anything and she didn't need to waste her time, she said she needed to go through it. Barf. 3 - I hesitate to mention this, because it's second-hand information, but we chatted with another spa customer, who had arrived for treatment, only to be told that her appointment had been cancelled, and that "someone had already contacted you to tell you of the cancellation." The woman had never received any notice of cancellation, and when she told the manager this, the response was, "Well, this person is VERY experienced and would NEVER have failed to contact you." So effectively, the customer was called a liar. When this customer escalated to upper ship management, the "Customer is probably lying" vs. "Customer is always right" treatment continued, even though she was not asking for ANYTHING except an apology. When the apology finally came, the manager called and said, "Well, I hear I am supposed to apologize..." Having met this Manager, and seen her demeanor, and having chatted with the shipmate for quite a while, I am reasonably certain that our shipmate customer was telling the truth. FOOD and DRINK The Sip and Sail promotion we took advantage of may or may not have been our best financial decision, but it was WONDERFUL. There were VERY few drinks which were not included in the package. Top shelf liquor and very good beers and wines were included. And a 40% discount off bottles of wine was quite welcome. MINOR downside: We brought our own bottle of wine to a premium restaurant one night, and even though we had the booze package, and would have otherwise consumed many glasses of their wine at NO CHARGE, they insisted on charging us the $15 corkage fee....just doesn't make a whole lot of sense, IMHO. Otherwise, the food in the dining room and specialty restaurants (we did Crab Shack and the Cajun steakhouse) was excellent, as was the service. Prompt, efficient, friendly but not obsequious...excellent! SUGGESTION: It's an Alaska cruise. More smoked salmon in the buffet would be nice, and every other cruise we've done featured lots of it...just seemed weird, and the whitefish was not very good. POOLS and HOT TUBS The weather made tubbing accessible, and I even took a swim one day. The pools were clean and the tubs, too. Lots of tubs meant not overcrowded, and the food/drinks were readily available, though we only had waitstaff service about 15% of the time....I think they were focused on those who could write in tips. Pro Tip: If you don't like screaming children by the pool, stay on the outside deck, where it doesn't echo as much... CASINO Games and machines were adequate. But the staff (other than the ebullient Casino Manager and the nice folks at the Cashier cage) were rather sour-faced. They seemed nervous and uptight. Drink service was again VERY spotty for us. CIGAR BAR Very disappointing. Terribly ventilated, obviously neglected room off of the Atrium, it was clearly where the 2nd Class Citizens were banished. No staff on any visit, and the cigar selection was clearly limited, although I never even had an unlocked cabinet look, since no one was ever there. BARS GREAT! Martini's and other drinks were excellent at the Crooners Bar, and the staff was consistently happy, smiling, accommodating and professional. PRICE For what we got, I think the price was reasonable. However, the issues with the odor in the room and the general feeling that much of the staff was scared of messing up....these things will most probably keep us from choosing a Carnival family brand again, and CERTAINLY keep us from the Coral Princess, at least until the Captain is replaced. Remember, it all starts at the top. (PS: We NEVER saw the captain) Read Less
13 Helpful Votes
Sail Date: June 2017
Princess offered the best itinary for my trip to Alaska. I had never sailed with Princess, so everything I have to say is based upon my experience on the Coral Princess sailing on 6/24 from Vancouver. Embarkation went very smoothly with ... Read More
Princess offered the best itinary for my trip to Alaska. I had never sailed with Princess, so everything I have to say is based upon my experience on the Coral Princess sailing on 6/24 from Vancouver. Embarkation went very smoothly with plenty of people to direct passengers from Customs to boarding. Many people arrived early prior to the 12pm and had to wait in the loading area. But there was no problems and people accepted the wait. State rooms on the Coral are smaller then what I had expected. We had a state room with a balcony on the Caribe deck, deck 10. The bathroom Is what was so disappointing. In reality the bathroom is no bigger then a Class- B RV's restroom. If you are bigger then 6 ft, and weigh 200+, you're going to be in a deep hurt. Something needs to be done here. This is not a Criuse for foodies. While the food is very decent, it's not something you'd remember. The buffet--is a buffet, enough said. The two dining rooms are good, yet I felt the menu was limited. Service was good, much better then in the buffet dining area, especially for breakfast. Speciality Resturants are very good but at a price of $29/person.. That doesn't include wine or drinks and a Tip which is expected. The ports of call are what they are in Alaska. Too many jewelry shops, junk shops, and anything else intended to attract tourists. We found Skagway more interesting then other towns. Again, how many jewelry shops can a tourist handle before you begin to wonder am I in Alaska or the Diamond district of NY. Also don't forget the jewelry shops on board the ship. Entertainment, especially the stage productions, are very good. The young people of dancers and singers really do a good job to entertain. The Cruise Director really tries to make the trip fun for the passengers with various on board activities such as " The Voice of the Ocean and Dancing with the Princess Stars." Both were fun and entertaining. Overall the value is good for a 7day cruise. The two big faults are the small Staterooms and and an underwhelming food selection. Again, NOT a foodie's trip to consider. The ship and crew makes a big effort to get passengers to sign up for picture and beverage packages so be aware. Read Less
1 Helpful Vote
Sail Date: April 2017
Selected this cruise for the Panama Canal transit itinerary. All our excursions except one were with private tour operators and met our expectations. We had fantastic wait staff in the Bordeaux Dining Room -- Franco(from Mexico) and ... Read More
Selected this cruise for the Panama Canal transit itinerary. All our excursions except one were with private tour operators and met our expectations. We had fantastic wait staff in the Bordeaux Dining Room -- Franco(from Mexico) and Jervis(from India). We selected Anytime Dining but unless we made reservations early everyday we would end up eating very late. We also requested to be seated at tables 37/38/39 which were Franco and Jervis' area. We struggled with the dining menu selections sometimes(we are not picky eaters) and would end up going to the Horizon Buffet. The beef choices usually arrived a little underdone for our liking, tough and hard to cut with a knife. Just a piece of advice, if asking for medium it comes more medium rare to rare. For those of you who like peanut butter the ship does not display it at the morning buffet in the Horizon Cafe. Just ask for it when you pick up your toast, waffles, muffins or pastries. We have cruised with Princess since 2005 and have noticed a reduction in the numbers of staff required to make the ship work efficiently and the menu selections are not the star quality they used to be. We also continue to be amazed at how hard the staff work day in and day out. It is certainly very much appreciated by us and we never forget to thank each and every one who have made a difference in our cruise with an additional monetary gift. Read Less
Sail Date: April 2017
Husband had Panama Canal on bucket list, plus we were doing a cruise in the Caribean ,so decided to see if we could find a cruise that took us to LA instead of flying back to La, which we did and hence the Panama Canal was ticked off my ... Read More
Husband had Panama Canal on bucket list, plus we were doing a cruise in the Caribean ,so decided to see if we could find a cruise that took us to LA instead of flying back to La, which we did and hence the Panama Canal was ticked off my husbands bucket list and I got to do another cruise. Ship was lovely, decore was very pleasant, and ship was clean .Found the choice of food very limited in the main restaurant .Captains presence was very limited compared to other cruises we have done. Found on board activities very limited as well, unless you liked trivia. Met up with some people from US, so on sea days had some good company ,also met some lovely people who joined us on our shore excursions, as we did all private tours, [ bar one which was a ship tour and was very disappointing].which made our holiday even better. Itinery of cruise was very good, RICHARD ,who did the destination talks etc was excellent, was always a pleasure to listen to him. Read Less
Coral Princess Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 3.0 4.0
Enrichment 4.0 3.9
Service 4.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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