59 Helpful Votes
Sail Date: May 2017
Spent a week on Mariner. Upselling began the minute I got on with pressure to buy drinks package, tours, internet, cheap clothes and jewellery. The main 'atrium' is a poor excuse for up selling of just about anything except anything of ... Read More
Spent a week on Mariner. Upselling began the minute I got on with pressure to buy drinks package, tours, internet, cheap clothes and jewellery. The main 'atrium' is a poor excuse for up selling of just about anything except anything of worth. Compared to eny other ship I've been on - HAL, P and O, Cunard etc - this ship is garish and cheap. The library is no more than a small corner with the fewest books I've ever seen. The food is low cost as possible; the games and dancing are non events. I'd heard that Royal Carribean had gone down from various other folk but decided to go anyway. I just wish I hadn't. Sorry - can't think of much positive except the paid restaurant where the food was better - but then I paid a good deal extra for it. Royal Caribbean you really need to up your game. Read Less
1 Helpful Vote
Sail Date: March 2017
Because of the variety of the ports, although would have prefered more time in Hong Kong. Found our cabin 2598 very comfortable and cabin Steward Rohim very friendly and attentive. Thought the service of Natalia at the drink station at ... Read More
Because of the variety of the ports, although would have prefered more time in Hong Kong. Found our cabin 2598 very comfortable and cabin Steward Rohim very friendly and attentive. Thought the service of Natalia at the drink station at Windjammer and the girl from Ghana, sorry didn't get her name, friendly and helpful, all staff were good. Tours we took were interesting., entertainment on board was good with the musicians in the bars very enjoyable. However felt the Trivia, should have been held in a bigger venue than the Schooner bar as the noise from compere and competitors was very distracting. Were grateful that you had a tour of Shanghi with airport drop off organized although the weather wasn't brilliant, not that you had any control. Was disappointed by the booking agent, who made a spelling mistake with my wife's name which cost us an additional $140 for the Qantas air tickets. Also they were unable to give us any suggestions on getting from the cruise to the airport. Read Less
8 Helpful Votes
Sail Date: March 2017
I chose this cruise so we could see different cities within Asia and as luxury cruise Vietnam no transport so we returned to the ship for the day.if you were lucky to get on a shuttle bus you got dropped at a gate 18km away where there ... Read More
I chose this cruise so we could see different cities within Asia and as luxury cruise Vietnam no transport so we returned to the ship for the day.if you were lucky to get on a shuttle bus you got dropped at a gate 18km away where there was no transport to go any further .If you did not book shore excursions with the ship it was made hard to get anywhere Boring entertainment and activities you can only do so much Kareoke and trivia Dinning was good and the dinning room staff were very good We had the best cabin attendent hIs name is Roy Some bar staff had no idea what they were doing.They were not barmen as they did not know how to make a drink and some were rude."Pool Bar" Baggage was lost when disembarking.1 hour wait and no apologies I would not do this cruise again and as it was my first cruise I was let down by the cruise company Every person that I spoke to on boad in bars or at dinning room or in the elevator was copmlaining about this cruise. I have been told that this cruise was directed towards Asians Why would they do that? 3100 passengers and 1000 of them were Australian I would not do this cruise again and as it was my first cruise I was let down by RC the cruise company Read Less
5 Helpful Votes
Sail Date: March 2017
PROS: Windjammer had the most amazing range of meals, only went to the Main Restaurant once, much more selection in Windjammer evidenced by the difficulty finding a table. Loved the pub and Promenade café, spent many hours in ... Read More
PROS: Windjammer had the most amazing range of meals, only went to the Main Restaurant once, much more selection in Windjammer evidenced by the difficulty finding a table. Loved the pub and Promenade café, spent many hours in both. Great cabin 7206 and cabin steward Dandan (China). ALL staff we interacted with were excellent, particularly Valentin (Ukraine) in the pub, Gediz (Turkey) in food service areas. CONS: Bed very hard ditto pillows. Kept awake all night for 2 nights by loud crashing. Sounded like a loose lifeboat crashing against the side of the ship, whole cabin shook every 5 minutes or so. We complained, they sent someone down, no resolution, fixed problem once we reached HK but do explanation or apology offered. Lost a lot of time travelling to and from Ho Chi Minh (3 hours) and Nha Trang (2hrs 30m). Forced to take RC shore excursion at Nha Trang as they no longer moor in the bay and tender passengers in, now moor at a Naval Base with a 25km buffer so no taxis or any local transport allowed near ship..........a winner for RC. Entertainment was poor, only enjoyable show was the Motown one. Majority of passengers were 45 plus, but the evening shows were not age appropriate with a magician, juggler and balloon show for example. Hardly ever saw the entertainment crew, no interaction with passengers on a daily basis unless you wanted to play stupid games on pool deck. No sailaway party or music to celebrate start of the cruise. No theme nights. I would be interested to know exactly what the entertainment crew actually did with their time. Never saw them dancing with passengers, actually never saw anyone dancing, the ship didn't seem to have a dancing venue at all. I guess I was spoiled by the brilliant entertainment crew on MSC Opera from Cuba last year and previous cruises with Carnival in Caribbean, Mediterranean and Australia. Incredibly expensive high end shops, nothing really affordable for the average traveller. All in all a disappointing cruise, only made mediocre by the fantastic food selection and Promenade Deck. TIP: Make your first stop the Guest Services desk to get the gratuities removed from your bill and tip as you see fit. Read Less
26 Helpful Votes
Sail Date: March 2017
We love cruising and try to visit places that we have not been to before ... and this suited us fine.... We booked through CruiseNation and from beginning to end CruiseNation were excellent... from booking us an extra night in a super ... Read More
We love cruising and try to visit places that we have not been to before ... and this suited us fine.... We booked through CruiseNation and from beginning to end CruiseNation were excellent... from booking us an extra night in a super hotel and giving us all the info we needed.... We seemed to miss all the queues when boarding the ship and were pleasantly surprised after seeing some reviews.. we found the ship had everything we wanted and more and was very clean and the staff excellent once again.... We had an inside cabin which was roomy and comfortable... Terence (our man) couldn't do enough for us and was always cheery and helpful with tips for the port... We had My Time Dining and stayed with the same waiters through out our cruise and again they gave excellent service... We managed to get sunbeds (always an issue with people saving them but towels were removed if left too long) and the facilities around the pool were again excellent.... Food in the restaurant and the Windjammer was varied and tasty... and the Showtime entertainment was very good... Excellent Mowtown Night!!!! The bars had individual entertainment to suit.... Our itinerary was why we booked the cruise and it met all expectations.... The only downside was the queuing to depart for the excursions and departing the ship... not very well organised at all but hey ho... Read Less
6 Helpful Votes
Sail Date: March 2017
Our first journey to this part of the world will not be the most memorable from the cruise itinerary perspective. Too short visit to the classic City of Hong Kong and an absolute waste of time visiting Nah Trang in Vietnam. To arrive in ... Read More
Our first journey to this part of the world will not be the most memorable from the cruise itinerary perspective. Too short visit to the classic City of Hong Kong and an absolute waste of time visiting Nah Trang in Vietnam. To arrive in Hong Kong mid morning, experience all the administration with migration [which we do understand; and which is almost certainly going to return to the UK] and then to set sail at 1030 the following morning under the pretense of an "over night" is stretching the imagination a little too far. As for the port being some 55 Km from the town of Nah Trang is bonkers especially when the local transport shuttle was NOT on the quayside at docking time. Thank goodness we were docked in a Naval base with a bar serving economically priced beer!! FOOTNOTE - Having completed the RC evaluation questionnaire this morning we noticed that any reference to Nah Trang was removed, whilst all the other ports were included. That will improve the overall score on their survey. Nah Trang was quickly forgotten by senior crew - VERY QUICKLY!!!!!! What we have learned from this cruise and which should have dawned on us after 19 cruise, is that we will be looking at the specifics of the itineraries much more closely before booking any further cruises. Port calls are important to us as 'sea days' are not really that important!! Do check arrival and departure time carefully - IF YOU INTEND DOING YOUR OWN THING in port. ENTERTAINMENT Mariner of the Seas is what you would expect from RC, a smart modern ship with some really good features - ice skating arena - sports deck - good theater. The ice skating show was probably the best bit of this cruise = brilliant!!! The theater is great and at no time did we struggle to get in there for the early shows. Shows were OK - the resident show team did two great shows [more please] whilst the headliners were variable, three of were good the magician, juggler and Motown singer. FOOD - We are not fans of the Buffet [on any ship] and prefer to take our meals in the restaurant for breakfast, lunch and dinner!! We get our own food at home and having wonderful people bring the food to the table with a smile and a chat is special to cruising. Some of the food was great - but there was insufficient variety in the restaurant menus. Chicken, chicken, chicken every meal!! Dished up in different ways but always there. Lobster was promoted to the 'charge for' menus, which is NOT the case on the so called 'bucket' end of cruising. No pies [but that is a British thing!!]. In fairness we have noticed that the grade of food has slipped across the cruising world and cost is being cut. MAJOR MOANS: RC is engaged in too much 'up selling' and trying to squeeze the dollars out of their clients!! Please leave us alone during meal times, if we want an expensive meal option, we will contact YOU!! The drinks policy on RC and other American lines is absolutely bizarre. All too expensive to start with and then WACK 18% on top. We love a drink and especially wine with dinner but this time the drinks bill was a FAT ZERO!!! We will be watching as many lines are now introducing 'all inclusive' as standard. Do not get left behind Royal Caribbean. Read Less
2 Helpful Votes
Sail Date: March 2017
Mariner of the Seas is just too big for us, too many people, pushing and shoving at times to get to the buffet, even dining room had problems with mixed orders and warm food. Was it new staff perhaps still being trained? Always seemed ... Read More
Mariner of the Seas is just too big for us, too many people, pushing and shoving at times to get to the buffet, even dining room had problems with mixed orders and warm food. Was it new staff perhaps still being trained? Always seemed to be queues..specially at disembarking...chaos reigned. The Evening shows were really good, particularly the Ice Show, and we did enjoy sitting out on Promenade Deck 5 at the Wig and Gavel Pub and thinking we were on land somewhere whilst outside it was miserably cold and foggy. The shopping available was not for us older persons, and with the weather being so awful, unable to sit outside and enjoy the scenery. As non smokers too, very difficult to find somewhere around the covered pool areas where smoking was permitted. Ports of call were unsatisfactory, specially in Vietnam where we were docked so far from anywhere, and took so long to get to anywhere. We thought them to be very expensive. Luckily we had been to Hong Kong and Vietnam before, so not being able to see much really did not bother us, but we did feel for those who may have never been, and maybe never again!! Needless to say, I dont think we are the cruising types..but others would have had a thoroughly good time of it. Read Less
41 Helpful Votes
Sail Date: March 2017
We toured around Singapore for a couple of days before our cruise. We have been to Singapore twice before this trip so have done the Zoo etc.( excellent time at zoo) We got a table on the edge of the of the world in Marina Bay Sands ... Read More
We toured around Singapore for a couple of days before our cruise. We have been to Singapore twice before this trip so have done the Zoo etc.( excellent time at zoo) We got a table on the edge of the of the world in Marina Bay Sands rooftop restaraunt. What a fabulous view. We stayed for the sunset and lazer show. A nice evening before the cruise. Check-in was fast. Our friends had a junior suite and we are platinum so we were on the ship in minutes. We met a lot of great people from Australia ,New Zealand and Britain as well as most of the Asean nations. My wife loves to do the trivia, towell folding etc.There was plenty of that throughout the cruise. The bars were fun. We enjoyed the Schooner pub in the evenings.Walking the Promenade and stopping in the cafe for Gluten free pizza. Wow after four months in Thailand this was the first slice of pizza I had and it was good! Also he gluten free chocolate cake was rich and delicious. We ate early most mornings at the buffet. and had a window seat everytime. There were plenty of choices and the chef made gluten free pancakes anytime we asked. The staff were mostly Chinese that we interacted with.All were polite and willing to help if needed. Loved our evening meal staff nothing was a problem for them. Extra desserts (yes we gained a kilo or three) but if you're not eating and having fun .....Our cabin was Promenade Cabin on the 8th deck. Quiet and plenty of room for us. We have always been in a junior suite so this was a new experience. We tried for a JS but were told they were sold out..we told our Thai friends to book fast as the cruise was selling fast. They called 2 days later and got a JS. We were happy for them but wished we had waited a few days. Oh well...the ship got us a Viet visa for 6.00 USD We organized a tour in Ho Chi Minh with Zoom. He came and picked us up with a new bus. We had 18 from the meet and mingle. cost was 40.00 USD. The tour took us all through HCMC.We saw all the sites, war museum ,market,Lunch with beer at Pho 2000, coffee on the roof of the Rex hotel, a Lacquerware factory and the main plaza for photos . He also bought us all a beer on the ride home.All included. We tipped Zoom and the driver . It was a great tour and very informative. We had to walk out of the port. It was a couple hundred meters.10 minutes.Bus with internet was waiting. We stayed onboard at the next port. Nha Trang. It was again about an hour to town for a tour. You were allowed to get off and walk up to a cafe bar .The terminal is in a Navy Base. The cafe bar had free internet so was packed as people found out. Beer 2.50 USD. They also said you could use he pool.Olympic size. Hong Kong was easy to get off the pier. There was a green bus downstairs that shuttled you in for about a buck. Also there was a free shuttle but you had to wait. Not enoughtime for everything even though we were overnight. We have been many times so took our friends on the quick tour, double decker trams, star ferry, escalator street etc. Shopping galore. Market street. Okinawa was a nice treat. We enjoyed the port.The castle was interesting.If you bought a day pass for the MRT youget a discount for the castle. Shopping was fun and Japanese beer is always a good thing. Ending in Shanghai. Disembarcation was easy but took about an hour. We were leaving the next morning so did not need a visa. They gave us a transit stamp.Others that stayed and left the country to somewhere other than our last port of Japan got the 144 hour visa. If you were touring in China then you needed a visa. We took a taxi to the airport, checked in and left for town.walked along the Bund and more shopping. Came back after eating slept and 4 AM wake up for the flight back to Bangkok. The cruise was fun, the ship better than the last time onboard. The food was better and seemed like more choices for us. Read Less
6 Helpful Votes
Sail Date: March 2017
We chose this cruise for its ports of call and Royal Caribbean as we had a great experience on freedom of the seas in the Caribbean. I have to state that the staff onboard were as always first class and the cruise lines biggest asset ... Read More
We chose this cruise for its ports of call and Royal Caribbean as we had a great experience on freedom of the seas in the Caribbean. I have to state that the staff onboard were as always first class and the cruise lines biggest asset though I sometimes feel they are not rewarded as well as they could be by the cruise line.Things started badly as I had enquired about our need for a Chinese visa through the Royal Caribbean customer service department, we were only staying overnight in Shanghai then flying home there fore I required clarification from R/C as to whether we were eligible for the 144 hour visa waiver scheme allowed by the Chinese in some parts of their country ( also known as a transit visa ) I have to say I got no assistance or clarification whatsoever and no one appeared to be able to help I was advised that I may not be allowed to board the ship in Singapore if I didn't buy a visa for myself and my wife at a cost of £140 each and I was merely re directed to a visa website or told to contact the Chinese embassy myself, as were many other cruisers and the only assistance we got was from each other on this website,appalling customer service from R/C in my opinion. Convinced I did not need a visa as per information freely available on the Shanghai immigration website I took as much paperwork with me to Singapore ready for a fight at the port.however these R/C staff were on the ball when I told them about the 144 exemption they knew all about it and there was no issue at all, either on the ship or entering Shanghai. I subsequently met a number of British guests who had been too frightened at taking a chance and had bought visas that they did not need. So to clarify, if you are in transit through Shanghai, coming in from one country ( in our case Okinawa Japan on the ship ) staying less than 144 hours and NOT going anywhere else in China , including connecting flights OR returning to the country you entered China from, you DO NOT need a visa.however for e.g if you flew direct from the UK to Shanghai and returned direct to the U.K. No matter how short your stay then you do need a visa as you are not transiting through . Clearly everyone's individual travel plans will be different so do please check and do your homework , but shame on the cruise line for not offering more support with this prior to departure.it was not a good start to our holiday. The ship as other have said was showing its age but was clean and well maintained and had we not had experience of other ships would have been lovely. The cabin, our first inside cabin was small but did the job, very clean and well maintained no issues. Dining, service as ever was great though I personally thought that the food in all areas whilst good was not as impressive as previous cruises, especially in the main dining room which is supposed to be a little more special.i accept that they are catering for the masses and that cost dictates what they can provide but food is an integral part of cruising and I persoanlly felt that if this had been in the Caribbean catering for the American market with their heigh expectations there would have been more complaints. The entertainment was a let down, the cruise director didn't seem to know his ports of call that well and apart from introducing the acts on an evening was notable by his absence. Evening entertainment whilst good was not as impressive as I have seen on previous R/C ships and during the day there was no live band on deck, just a video screen playing the same thing every day. The swimming pools had recently been repainted but had to be closed for a couple of days as there was a problem with the paint which left some people with blue painted feet as it had not dried properly, the pools were drained and put out of action temporarily. The ports of call were for the most part good, we did our own thing in Saigon booking with Dung Saigon , he was worth every penny. The second port of call in Vietnam was cam rah for nah trang,a Vietnamese naval base and deep water port, great for the ship but absolutely appalling for guests as it was in the middle of no where.there were not enough buses organised for the ships tours which was the only way to get to nah trang, people waited for the free shuttle bus service to take them the 18 km to the port entrance for Upto two hours only to find themselves dumped in a lay by in the middle of no where and told they had to get off the bus and wait for a different one to take them back to the ship it was a complete farce and gave cause for a lot of complaints. A wasted port of call and a wasted day. Hong Kong was great but we weren't allowed off the ship until 14,30 hours and sailed the next morning at 1030 so not enough time in port, what looks like a two day stay is in fact in reality an afternoon and an evening. I have to say that whilst this cruise and ship did what it said on the tin I was not wowed by it and would probably not return and will consider a different cruise company for my next trip. Read Less
4 Helpful Votes
Sail Date: March 2017
In fairness, I should say that this is the first time we've been on a cruise and I don't think cruising is for us. Having said that, this was pretty terrible by any standards. On the whole the staff were friendly, helpful and efficient: ... Read More
In fairness, I should say that this is the first time we've been on a cruise and I don't think cruising is for us. Having said that, this was pretty terrible by any standards. On the whole the staff were friendly, helpful and efficient: that ends the good bit. The bad stuff is 1. the boat was tired and faded and the bedrooms were not clean 2. the food was reasonably plentiful - lots of self-serve outlets - so you aren't going to go hungry but the quality was average at best 3. queues for everything. As someone said it should have been called a queue ship not a cruise ship (It sort of works, maybe, if you say it out loud) 4. the one organised excursion we went on was embarrassing - an idyllic Vietnamese beach turned out to be located in the middle of a half-built sub-Disney theme park 5. we were constantly being sold stuff like drinks packages, restaurant upgrades, cheap watch and jewellery promotions, photographs "to remember your wonderful cruise experience by". It got tedious. We didn't pay a lot for our trip so we should have been warned that the quality wouldn't be great and that the company would try to make money in other ways but, come on, I know you're an American company, but a service charge of 18% on absolutely everything is a bit steep Read Less
Mariner of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.0 4.0
Entertainment 5.0 4.0
Public Rooms 5.0 4.5
Fitness Recreation 5.0 4.4
Family 5.0 4.4
Shore Excursion 3.0 3.9
Enrichment 2.0 3.6
Service 3.0 4.5
Value For Money 4.0 4.1
Rates 4.0 4.3

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