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1,840 Celebrity Constellation Cruise Reviews

This is my 2nd Celebrity Cruise and it may be my last! The communication on the ship following severe weather and hitting another cruise ship was delayed, inconsistent and handled non-professionally by the captain and the officers. The ... Read More
This is my 2nd Celebrity Cruise and it may be my last! The communication on the ship following severe weather and hitting another cruise ship was delayed, inconsistent and handled non-professionally by the captain and the officers. The lack of trained personnel to answer questions, to direct to appropriate resources and to effectively and timely offer solutions were non existent. Understanding that we had to miss 2 ports of call due to poor weather, new excursions were not offered, access to free internet was not communicated effectively to make changes to hotels and airlines and a minimal of ship activities were added when a partial sea day was added. After I waited 1 hour for internet access (only 2 computer terminals were available) an officer confiscated the computer I was about to use forcibly and would not let me sign out of my Gmail account. Besides missing the ports of Liverno and Portofino we lost a planned day in Rome upon the completion of the cruise. A scheduled debarkation time of 5 am to Civitavecchia was changed to 2:30 pm. Following the pick-up of our luggage we did not arrive in Rome till 6 pm when all churches and places to visit were closed. We requested compensation(suggested $ towards a future cruise) for the lack of professional and timely customer service, missed planned travel opportunities and the lack of sleep received the last night of the cruise due to officer announcements after midnight and a rattling noise in our stateroom caused by the increased speed of the ship to arrive at our final destination which was denied. What was amazing to us was the Celebrity Public Relations Officer Marie Kirk elaborated on the lack of professionalism of the staff, the inability to calm and comfort the passengers and the insufficient communication of the staff to resolve the issues. She stated the staff would need additional training despite the numerous complaints they had received. Marie requested invoices regarding missed tours and other expenses accrued due to an inability to contact vendors with travel changes and these were denied, too. Is this customer service? Read Less
Sail Date October 2018
I really loved the cruise up to the last 3 days! Food was excellent, service was good and the entertainment was good! I sailed with Celebrity to Alaska and I would say everything there was amazing. I expected the same with this cruise! ... Read More
I really loved the cruise up to the last 3 days! Food was excellent, service was good and the entertainment was good! I sailed with Celebrity to Alaska and I would say everything there was amazing. I expected the same with this cruise! That is why I chose CELEBRITY! I understand there is not much a captain can do on a ship when such bad weather occurs! However, not letting guest know what is going on when they can clearly see that things are not right is not being helpful! We count on you to be honest with us and you let your passengers down by not relaying information for hours and then waking people in the middle of night telling them to get out of bed and stand in blocked hallways to try to get to a customer relations desk ! I was not involved in the chaos, however, we were trying to help friends get off the ship! It was a madhouse! I appreciated and noted the response after the next morning with help for missed flights and hotel accommodations however, would that not have been more helpful to the people to offer that before the madhouse started? I would like to give Celebrity another chance because I loved seeing and cruising the Mediterranean and would like to share these sites with my husband! I hope you learned something about how not to share information quicker, provided internet quicker and to just bite the bullet a little sooner with all the accommodations that you ended up giving just a few hours later than the buses left! Read Less
Sail Date October 2018
This was our 26th cruise, so we speak from experience! We took the 11 night France, Spain, Italy cruise beginning and ending in Rome. The ship is smaller and very well maintained, meaning we were able to visit some of the smaller ... Read More
This was our 26th cruise, so we speak from experience! We took the 11 night France, Spain, Italy cruise beginning and ending in Rome. The ship is smaller and very well maintained, meaning we were able to visit some of the smaller ports. New was the drink package offered...a third level, cheaper than classic and premium. Apparently only offered in the last few cruises. Not sure if they are being offered fleetwide. They were charging $500 each for the 11 night cruise. We declined this because we would be off the ship so many days...only 2 days at sea. Being elite level captains club members, however, we were given 3 free drinks at any bar on the ship between 5 and 7pm!! Unfortunately, the only problem was gale force winds near the end of the cruise. We were unable to visit the last 2 scheduled ports of call so spent two nights in a more sheltered port...not very calm here either. The gangway was closed several times due to safety issues, and on our last day we broke away from the dock and floated out into the harbours hitting the nearby Costa ship. The captain took great control and a couple of hours later we were pushed by several tugs (working in incredibly choppy waters) back to the dock These storms were all across northern and western Italy. So the Rome port was also closed. We were offered free bus service for the 5 hour drive to Rome airport, so boarded a bus at 230am with the help of many many ship staff. Read Less
Sail Date October 2018
To begin with the positives, We enjoyed some parts of the cruise, it was a 11 night cruise and the ports, excursions and dining staff were fantastic. However, our last night we encountered horrible weather and had to dock in La Spezia ... Read More
To begin with the positives, We enjoyed some parts of the cruise, it was a 11 night cruise and the ports, excursions and dining staff were fantastic. However, our last night we encountered horrible weather and had to dock in La Spezia missing our last two ports. Our ship broke the moorings on the dock and drifted away in the wind causing it to bump into the neighboring ship. Our family was very disappointed that there was no warning before the collision or any information shared with passengers that the ship had broke from the dock. No one was injured but that was just lucky because it could have been a bad collision and notice should be given immediately when that is happening. We then had to leave in the middle of the night by bus to go to Rome. Weather can always occur but we were very disappointed in the lack of communication from the Celebrity officers. Also, we have two small children and one should know that this ship does not have many young family amenities. The indoor pool is adult only and the outdoor pool is not heated so we had no pool to use when it got chilly. There is a kids room upstairs on deck 11. Overall it caters to older adults. Read Less
Sail Date October 2018
We are experienced Celebrity cruisers and have sailed with them many times. We chose this itinery because of the ports that were scheduled to be visited by the Constellation. The ship is a Millennium class ship and we have sailed on it ... Read More
We are experienced Celebrity cruisers and have sailed with them many times. We chose this itinery because of the ports that were scheduled to be visited by the Constellation. The ship is a Millennium class ship and we have sailed on it twice before. Embarkation was relatively straightforward in Civitavecchia, and because of the time we arrived at, around lunchtime, we got to our balcony cabin room straight away. We decided to have lunch at pool grill, and this is where the hard sell started with the waiter asking up our dining arrangements for the evening and offering 30% discount on speciality dining for the night. After politely declining the offer he further stated that we could take the offer any night. Talk about persistence. We still said no! This was the start of the hard sell, which even continued at Muster drill that same afternoon with the Excursions Manager talking about trips at a safety drill. This theme continued throughout the cruise with speciality restaurants, drinks packages, spa deals etc. all being pushed by crew members. I know that this part of their jobs, but in recent years on Celebrity we have noticed a bigger ‘push’ on this which is most disconcerting. On saying all of this the staff we encountered were friendly, and the service on the whole was of a good standard. The food in the main dining room was overall good fare, where we had fixed seating dinning and nice table of like-minded regular cruisers. We were well looked after by our table waiter team of Opong and Roman. However I must mention the Ocean view café where the food was a ‘hit or miss ’. Also the layout of the café and food stations does not lend itself to enjoyable eating experience, and hopefully this is something that celebrity will address in the ‘make over’ of the ship in 2020. Entertainment overall was of a good standard with the theatre headliners being of particularly good on the first week with Jayne Curry and December 63(Four seasons tribute act) being the standout acts. We only saw one ship’s production show based on rock songs which was average. We also did our first silent disco (twice) which was a good laugh and a lot of fun. One other observation about the early evening shows that we attended I have never seen the theatre as busy for these shows –so fair dues to Celebrity for getting some good quality headliners! We did not participate in any of the ships official shore excursions as we do not normally do this preferring our own independent travels. Celebrity seem to have put premium prices on these excursions now and additionally transporting guests from ship to shore or town centre. This was particular in evidence when we docked in Toulon. Here the ship berthed in some 10 Kilometres from the town centre in La Sayne sur Mer. Celebrity informed passengers that for 20 Dollars per person there would be return boat shuttles next to where the ship was docked. Celebrity did mention that local public transport was available,’ but may not be reliable or consistent’. However, what they omitted to say was that you could walk 10 Mins to the local public shuttle boat pier and get ferry therefor 2 Euros to Toulon centre. The boat here went every half hour and you could clearly see the stop from the ship. I suggest anyone going to this port check with tourist information right off the ship and they will explain all. I will state cabin comments and port comments below, however the biggest event of this cruise was the weather we encountered on the last 2 days. On the second last day we were scheduled to go to Portofino, but because of the storms that were forecast in North Italy we headed for La Spezia instead. This was a more sheltered port and everyone knew why we were going there. However while docked our moorings broke free and we bumped into a Costa ship behind. The ship dropped anchor and with the assistance of up to 3 tugs the captain managed to stabilize the situation. There have been a few posts about this and video on you tube. Personally I think that this was an unfortunate accident and the Captain and the crew actually worked remarkably hard and saved the situation very quickly. We were due to set sail about mid- afternoon to return to Civitavecchia overnight to end the cruise. However this did not happen as the winds had not subsided enough for us to set sell. Eventually an announcement was made about 10.30pm to say that those who wanted to leave the ship for flights the following morning at Rome airport, then they could leave with luggage now! Celebrity had laid on courtesy buses and trip was going last about 5 Hours. We took this option and departed the ship with many others. Again, there have been many other posts about this and my only comment was the lack of communication on this day in La Spezia and also the lack of organisation going off the ship to buses. I think someone else has posted that the theatre could have been used to keep people together until buses were ready. This would have helped ease the anxiety some people were obviously going through. We travelled on bus overnight through some atrocious weather and I have to praise our bus driver who had to do his best with some distraught travellers looking for comfort breaks. He did accommodate all requests, and got us to the airport with plenty of time for early morning departures. All in all it was a nice cruise, with wonderful weather, on the whole. Pity about end! My impressions about Celebrity now having cruised with then for over 10 years is that I will probably still go again with them, but although they are embracing change ,and maybe looking at getting new younger customers, they should not forget the regular maturing or middle age customers who generally fill these ships. Ports of call – Ajaccio- Nice port to walk around. We had been there before and had taken Hop on /off bus previously. Malaga- We did hop on /off bus which is just outside port. Visited Alcazaba de Malaga historical buildings and walked along sea front. All very easy. Nice place to spend day. You can get train along Costa del Sol very easily from here at train station- about half hour walk from ship or short taxi ride. Cadiz- Most people went to Seville or Jerez . We walked round the perimeter of old town and explored the city centre shops. Take a map, as the streets are narrow and it helps. Gibraltar- Ship docks close to own centre and easy walk to all the shops. We picked up good bargains on spirits and tobacco here. Sete – Nice surprise in this port. Free shuttle to port gate and then walk into town centre in 5 Mins. Lovely canals and walks. We walked up the hill that dominates town Mont-St Clair. It took us about 45 Mins –I hour, but well worth views of the town and surrounding country and coast. A local bus also runs to the top. Check with tourist office (at port gate) for this as well. Toulon- We took local public transport boat to town centre past the French naval centre across bay. The weather restricted our visit here but, walked around lively market in town centre. Suggest anyone visiting here visit other places in region as did not think there was a lot to see or do. La Spezia – Just a quick walk around Marina because of weather. Again jumping off place for assorted trips. Read Less
Sail Date October 2018
Classic Drinks Package-to 9$ a drink- except not highlighted you pay in full if the included drinks are from cabin mini bar or served with food in cabin, & you pay in full for $5/6 fruit & smoothies drinks from the Spa Bar. ... Read More
Classic Drinks Package-to 9$ a drink- except not highlighted you pay in full if the included drinks are from cabin mini bar or served with food in cabin, & you pay in full for $5/6 fruit & smoothies drinks from the Spa Bar. It's either a drinks package or it isn't, & it isn't. A rip off. Horrendous loud screaming music in the buffet restaurant - turn it OFF! This is not a pleasant dining experience. Gratuities do not get any mention or prominence in the glossy brochures other than in the very small print terms & conditions. Celebrity, why are you deliberately concealing these charges from your customers? Put them up front in your brochures. On Select Dining why are large groups able to advance pre-book tables at the same time each evening resulting in denied access to others until after 8.00pm. They should be allocated to Fixed Dining. The excursions in Israel were probably the best experience we have had in 25+ cruises. Read Less
Sail Date October 2018
Have always wanted to do a cruise to Israel and this one gave us 3 days to explore. took the Celebrity transfer from the airport to the port, bus was old and a bit hot and stuffy. Did not like the port of Civitaveccihia, embarkation ... Read More
Have always wanted to do a cruise to Israel and this one gave us 3 days to explore. took the Celebrity transfer from the airport to the port, bus was old and a bit hot and stuffy. Did not like the port of Civitaveccihia, embarkation was in a tent. Your passport is taken away and given back to you on board when you need it for any excursions you have booked. It is a security requirement by Israel. You are also interviewed individually by security people from Israel at a designated time on board the ship before your stop at Ashdod. Whilst the ship is older it does have a quiet elegance about it and the staff were attentive and polite. Like dining at the Blu restaurant which is only for the use of Aqua Class. The entertainment is a bit stale and predictable. The cabin layout makes it feel larger than other ships we have been on and the balcony is much larger but the noise from above and below does not make it relaxing or enjoyable. Read Less
Sail Date October 2018
Chose this primarily because of the time in Israel and Greece. Celebrity have chosen to put an outside movie theatre at the rear of the ship on deck 12 (More of a "terrace than a deck really) which has a negative impact on all the ... Read More
Chose this primarily because of the time in Israel and Greece. Celebrity have chosen to put an outside movie theatre at the rear of the ship on deck 12 (More of a "terrace than a deck really) which has a negative impact on all the rear- facing 11th floor cabins, especially 1140. Israel was not as good as I had hoped - the crowds are really bad - and we went when things were "quiet". By really bad I mean I have never been that close to anyone with my clothes still on before - and hope never to do so again. Really liked Haifa/Acre though. Pompeii (Naples) was the highlight of the trip for me. Many of the shore excursions seemed "rushed" - we only went on Celebrity excursions, and we were being constantly hassled to move without adequate time to look around or soak in the experience. Entertainment was the typical lackluster/tired experience one expects from Celebrity, the only exception being Jayne Curry who has a powerful voice and stage presence. The itinerary was great - so good we may do it again, but next time I would go on private excursions as did a lot of others on our cruise... Read Less
Sail Date October 2018
We are a Canadian couple in our early 50's have done both cruising and all inclusive packages. This was our 20th cruise and 2nd with Celebrity. ( some back ground details so you understand this was not our first experience at ... Read More
We are a Canadian couple in our early 50's have done both cruising and all inclusive packages. This was our 20th cruise and 2nd with Celebrity. ( some back ground details so you understand this was not our first experience at travel.) We had chosen Celebrity as this was our second European journey with Celebrity. Love the size of the ships and the itineraries. We also landed a few perks that were nice incentives as well. Embarkation was smooth and quick in Venice. We did stay at an Airbnb for 3 days prior to tour around. Water taxis are easy to negotiate in Venice. Purchase a multi day pass and explore on and off. We water taxied from the airport to our Airbnb. Easy peasy. Just research in advance. We were on the ship in 20 mins of arrival at the port. Smooth, checked in and eating our lunch on board at 12:30 cabins were ready at 1:30 luggage at room by 2:30pm Muster drill at 3:45ish then off to the races for 10 amazing days. The ship is wonderful. My only complaint. Not even a complaint more of an observation was the main piazza. It really did not exist like in most ships there is a vast opening from the 3rd floor all the way up to the 7th. Seats all around so you can ppl watch and listen to entertainment. As this is an older ship the design, it is quint and areas are choppy. Like I said an observation and unique. Not a disappointment. The staff were friendly and polite at all times. They are hard working people miles away from their families for months on end to ensure that we as passengers have a pleasurable experience. I often get to know our waiters, they have wonderful stories. Food was excellent. Bar service never an issue. The Classic booze package was just perfect. House wines wonderful, from Tuscany, Chili, South Africa to name a few. Did not feel the pressure to upsell at all. Spirits were plentiful and mid range. Really unless you are a alcohol expert Classic is perfect. Cabin was well appointed. Balcony was perfect size, room steward was tentative. Our ports. 1. Koper Slovenia: itself is very small, so an hour or so is likely to be enough time to stroll then head out and explore. Ships dock opposite a lift which takes you up to town level. You can also walk its about 6mins. We took the public from Koper to Piran which is a really pretty town a little along the coast and the drive there and back has some scenery too. Regular city buses and inexpensive. Travel every 30 mins to and from Piran is a must. Go to the info centre and we booked a 7 Euro per person walking tour for 90 mins. It was excellent. Such a beautiful spot and have the narrative along the way was exceptional. Eat at a seaside restaurant. Excellent seafood. 2. Zadar Croatia: Free shuttle from the ship to town. Bus lets you off at the boardwalk first hit the The Sea Organs (http://vinovo.magnify.net/video/ZADAR-Morske-orgulje-Sea-Orga) Then continue on the board walk into old town. Explore I suggest you stay in the old part of the town, sit in a caffees, do some people watching, than change a spot and do the same. The church St. Donat and the treasury chamber are worth the visit inside, other than that Zadar is more an experience of strolling through the streets (like ST. Paul de Vence near Nice or Aix a Provance near Marsellies if you are familiar). 3. Dubrovnik Croatia. Having stayed there 6 yrs ago did not want to visit old town. That is amazing and walk to the bus terminal which is adjacent to the cruise terminal and busses travel to and from old town for cheap. .The ship charges 5 xs the cost for the same thing. We opted to visit sea-side town of Cavtat. Not a long bus ride but what a beautiful town. We just strolled along the waterside that borders the town. Swam in the Adriatic. 5 areas to sun yourself on a pier. rent chairs and relax for a couple of hours. A lot of nice café’s and places to sit as you walk. Hiking / walking paths easily marked worth strolling. What a great day and a must see this town. A ferry ride back to Dubrovnik or the bus. we opted for the bus as it brought us back to the terminal next to the ship. You can take Libertas #10 from the Gruz Harbor directly to Cavtat. Bus cost is 25 Kuna per person, no foreign currency. Take the small boat back to the old town, 4.Kotor Montenegro. Wake up early and watch the sights pulling into the harbor.Bay of Kotor surrounded by steep,mountains lined with historic buildings, churches, towers, docks, and marinas along the shore. It’s onthe list of the 25 most beautiful bays in the world. We tendered and walked the stairs 430 up the side of the mountain. The views amazing. Arrive early and do this. the hike up is aprox 50 mins. Not for the faint of heart. Bring water. The walk down was good but started to get crowed by fellow tourists. Spend the rest of the day in Old town getting lost in the streets and enjoy an Aperol Sprits and seafood. 5. Sea day..need I say more. Sleep in and enjoy the amenities of the ship. Message special at the spa for this day. FYI. Book it the evening before they promo that on the ship. 6 & 7. Malta Valetta. 2 days. purchase the hop on hop off pass for 2 days. 32.00 usa and it is charged to your room by the ship. Excellent cheap way to see the Island. We did the red line one day and the blue line the next. Spent time in the old town. they have 2 for 1 dinks on the main street. 2 aperol spritz for the price of one. Good way to finish an afternoon. We swam in the Mediterranean at the Grotto. 8. Sicily - Sircusa ( did not stop in Catania Italy due to berth availability.) Sircusa was an amazing surprise. Tender to the Island. Walk to the right. find the market what a great experience. The market with the local produce, spices, cheeses and the vibe of the shop keepers. Stoll old town and have a lunch. Walk the marina. Impressive yachts. 9. Naples. Having been before we opted for the Fast ferry to Capri. Beautiful, stunning and totally worth the 40min Ferry ride. Ferry from Naples to Capri departs at 8:35 / 9:10 Purchase at the ferry. Once on Capri immediately purchase ticket for Naples ( fills up fast) Capri harbour a taxi or trolly up to the town for glorious views - especially dizzying vertical views waaaaay down to sea- level from viewpoints on the edge of town. Capri there are a number of little restaurants and shops right by the docks Don't buy the ticket online ahead of time. When you get off the ship just go to the left and you can buy your ticket. Check the schedules though as you may not want a round trip with the ferry company. Some are faster then others. If you aren't going round trip with the same company just buy your ticket in Capri right there when you get there and you are set for your return. Be sure to do the chair lift, the views are amazing!!!!!!. We hiked the Arco Nature walk. totally worth the view. took us 25 mins of meandering through small walk ways with surprising views around each corner. Away from the crowds. It was fabulous. We had a great sea view lunch then back to the ship on the 2:50 Ferry gave us time to relax on the ship. 10. Rome. Having been before. Unfortunately high tailed it to the airport. aprox 50 mins from the port. Pre arrange a driver. Fellow travellers are congested at this port trying to arrange for transportation. If you choose to do Rome for a few days. It is a must. Book and Airbnb. Book tours through Viator. and take in the sights and food you will not be disappointed. This was an amazing journey. My apologies if this seemed long winded. These reviews do help me with journaling my travels. I found these tips to be of help for me while doing my research. I hope this will be of benefit to others. Celebrity will not disappoint. Bon voyage. Ciao Safe travels. Read Less
Sail Date September 2018
We were pleasantly surprised by the upgrade fairy at check-in moving us from an OV to a Veranda. This was our tenth cruise on an M-class ship and our fourth on Connie. As with most Celebrity crews, the hotel officers were visible and ... Read More
We were pleasantly surprised by the upgrade fairy at check-in moving us from an OV to a Veranda. This was our tenth cruise on an M-class ship and our fourth on Connie. As with most Celebrity crews, the hotel officers were visible and approachable throughout the ship, particularly in the evenings. The ship itself is in very good condition considering it has been at sea for 17 years. We are looking forward to the Edgification of the M-class ships as some of the furnishings are showing their age. With the exception of our room steward who needed reminders occasionally, we found the remainder of the crew excellent, particularly Santosa and his team in the MDR. We felt the food was very good and delivered hot each and every time. The menu selections were broad and tasty. Embarkation in Venice was a breeze. We disembarked at the older terminal (tent structure) in Civitavecchia and found it sufficient. Porters were readily available. We particular enjoy the entertainment on Celebrity and found both the cast shows and single entertainers very good. (This is one of the reasons we prefer X over HAL.) Read Less
Sail Date September 2018
Visiting Eastern Med coast was our chief aim. We boarded early having booked a taxi from our hotel, the driver came rather sooner than needed but we were welcomed by CC st the port and boarded after a short wait. Our steward, Lourdes, ... Read More
Visiting Eastern Med coast was our chief aim. We boarded early having booked a taxi from our hotel, the driver came rather sooner than needed but we were welcomed by CC st the port and boarded after a short wait. Our steward, Lourdes, welcomed us too and gave very good service. However, she asked that we put our bags out before dinner on the last night as she had to move them all which was surprising. The organisation in MDR was chaotic on the first night and we had to queue for quite a time despite having gone through the tedious process of pre booking on line before we left. It was much better Day 2 onwards. I would like to have had the same waiter every night as one particular team was very good. Our sommelier was excellent. He explained the lack of our usual wine as the container hadn’ t caught up with the ship and wine was being locally sourced. He always came up with something good though. Trying to book shore excursions on line proved frustrating. We particularly wanted to visit a National Park in Croatia. No way say Celebrity! Over 70’s are banned! I am more fit than many of the younger people on that ship but was told it was an insurance issue. Talking to other passengers, one was keen cyclist was banned from a cycle ride and another couple from a wine tasting in botanical gardens for the same reason! Get a grip Celebrity! Azamara and Saga do the same excursions with no age limit. ..... using the common sense approach. In the event, a note on Cruise Critic was answered by a lady who had organised a private tour and asked us to join them. Age range on this group of 7? 19 to 86 and we all managed very well! We booked a trip to Mt Etna from Catania only to wake up in Syracuse! Apparently there wasn’t a berth for us! Really? Were CC gazumped for the space? No explanation was given. This meant an unplanned tendering, late departure of the CC tour and an extra 2 hours travelling. We were offered a discount on excursions, if booked on board, so we made the required appt with the Shore Ex manager and sat there while he told us what he liked about India, what he would do and how we should immerse ourselves in the environment etc. He took no notice of my discomfort in crowds and our desire to see countryside. In the end, we left and made a list and returned with a detailed list leaving no room for discussion. Our first CC tour was excellent. We went to beautiful Lake led, were rowed to the island and had an excellent, infirmative guide. We have cruised with Celebrity quite a few times a enjoy the ships but corners are being cut to the customers detriment which is sad. I am sure savings could be made less conspicuously. Do they really need to change an unmarked tab,e cloth after every customer? Could they leave the bed linen an extra day? More eco friendly, cheaper and less wear on the linen from washing! We have got further cruises booked with CC but it is not the experience we have been used to. Read Less
Sail Date September 2018
Our recent trip on Celebrity Constellation from Venice to Rome was a disappointment. The number of people, the noisy activities, the lack of basic information and the continual selling of products produced a less desirable atmosphere. ... Read More
Our recent trip on Celebrity Constellation from Venice to Rome was a disappointment. The number of people, the noisy activities, the lack of basic information and the continual selling of products produced a less desirable atmosphere. Also, in many ways it was like going to a private club where one did not know the rules. Throughout the cruise we were finding out how things worked or what was or was not available, such as no access to the Reflections lounge in late afternoon unless you were a frequent passenger of Celebrity. I did not feel welcome. The company failed to provide details such as floor plans in each cabin although there was room for a 48-page catalogue of the art work that could be purchased. Basic information about the ports that we visited was not given to passengers although I discovered partway through the cruise that the concierge had some information. And sometimes there were a few maps etc. available if you knew where to look and got them before they ran out. Celebrity advertises its select Dining program as allowing “guests flexibility with evening dining. Guests select to dine between the hours of 6:00-9:30 each evening, much like a regular restaurant”. But the reality is quite different. On the first day we learned that reservations could only be made before 6 pm or after 8:30 pm and only one day in advance, not for the entire cruise. Partway through the cruise we learned that pagers were available so that you could check in earlier than 8:45 pm (the first available evening reservation) and wait to be called (usually 30-45 minutes). As part of the three-dinner specialty restaurant package, we were assigned on the first evening to the Qsine Restaurant, a restaurant that offers a “unique experience”. Here we sat on mismatched chairs and tried to order from icons on a computer tablet. It was not a relaxing environment, especially when the trendy tubes that doubled as spoons spilled melted ice-cream all over our hands. The Tuscan Restaurant was excellent. We selected this cruise because it was one of the few companies offering two days in Malta, a place with a rich history. However, there were no presentations on Malta but there was time for a talk on gemstones. I was told that it was a corporate decision about when to offer “enrichment” talks. Similarly, it was a corporate decision to put the office of the concierge in the library. Hence, the quiet atmosphere was interrupted by phone calls and visits by passengers seeking information from the concierge. In addition, the open staircase in the library led to the computer room where there were classes and other noisy activities such as selling new tablets. The emphasis on the cruise seemed to be one of selling: either new products (tablets, clothes, watches, art work) or packages for activities during the cruise (internet, beverage, dining etc.). For me, travel is an opportunity to experience new places and learn about their history; clearly, my objectives and those of Celebrity are at variance. My lesson – choose another company. Read Less
Sail Date September 2018
We chose this cruise (10 night Adriatic) because of the itinerary, Venice, Koper, Zadar, Dubrovnik, Kotor, Valletta, Catania and Rome. This was our first cruise with Celebrity, though not new to cruising, having sailed with several ... Read More
We chose this cruise (10 night Adriatic) because of the itinerary, Venice, Koper, Zadar, Dubrovnik, Kotor, Valletta, Catania and Rome. This was our first cruise with Celebrity, though not new to cruising, having sailed with several cruise lines previously. From start to finish our overall impression was understated excellence, professionalism and service. The Constellation is clearly an old ship, does not have the glitz like other ships but for us this was not an issue, quite the contrary. There was plenty of quality seating, even on the 'sea day' Use of the vast Thalassotherapy pool open to all guests without further cost and despite every cabin being taken there was no feeling of being the vessel being cramped. During the cruise the Master was notified that the Constellation could not berth at Catania, so overnight arrangements were made to tender in Siracusa. Free transport was laid on for those wishing to go to Catania. Having heard the comments from those who visited both it seems that consideration should be given to making Siracusa as the destiny, not Catania. A couple of issues, we chose to arrange flights and hotel stay ourselves, this saved £500 on the Celebrity quote. Celebrity charged $15 per overs on for port to town drop off, all the other cruise lines did this without cost, though charged for other things like premier seating. We found the cost of shore excursions exhorbitive and as such made our own arrangements. Tender to shore arrangements were poor, in Kotor the tender took 30 minutes. Despite somewhat lengthy queues waiting for tenders and preferential tendering for 'preferred guests', no seating was provided for disabled guests. As someone that uses walking aids I found the need for lengthy standing very hard. This was the only blot on what would have been a perfect cruise experience and needs addressing. In short, whilst we still book cruises for the itinerary, if we have the opportunity to sail with Celebrity again we would go without hesitation. Read Less
Sail Date September 2018
We had a great cruise and found no problems with Celebrity Constellation, despite comments we had read about it in earlier reviews. It wasn't tired or in need of a complete refurbishment (although we were advised that is to happen on ... Read More
We had a great cruise and found no problems with Celebrity Constellation, despite comments we had read about it in earlier reviews. It wasn't tired or in need of a complete refurbishment (although we were advised that is to happen on 2020). We arrived late due to weather problems at Barcelona Airport. It meant we were almost last on the ship and didn't receive any Celebrity Welcome Aboard from any staff member and that was disappointing. The Cabin (8133) was Midship and port side. It was excellent and clean and Kevin kept it that way throughout the cruise. Was close to the Library and easy access to the lifts. Breakfast - we tried the Restaurant, OceanView, Solarium and then room service (for both sea days to avoid the crowds). We preferred OceanView. Lunch - we tried Master Grill, restaurant and OceanView. Oceanview was again our favourite even although it was very busy on occasions. Dinner - used two Speciality Restaurants and the main dining room. Tuscan Grille - was good with excellent service from the staff. Qsine - the food was absolutely excellent, although the portions were bigger than we had expected. The service did not add the the dining experience. We had to ask three times for a further glass of wine before we got it. The overall service was not warm or sincere and managed to get the coffee delivered ten minutes before the dessert arrived. Some improvements needed in this area. Main Dining Room - food was wonderful and could not be bettered. Service was inconsistent, cold, disinterested on occasions and yet on other times absolutely fine. Entertainment - we enjoyed it all - we missed Steve Womack which was annoying. Izzy and Moe were simply wonderful and had their own following throughout the cruise. What talent they have. We watched two films/movies on the outdoor deck. Great area to watch films/movies but their choice was awful. We watched McQueen and Ready Player One. Excursions - we enjoyed Mount Etna (except the bus journey and busyness) and Taormina, Sicily. The Walking Tour to Kotor, Montenegro was awful (we paid $88 for 45 mins inside churches) . It visited three churches and that was about it. The Waking Tour to Split was excellent. The Tenders to and from Kotor were entertaining due to the wind and spray. The Ship's Captain helpfully agreed that we could go ashore despite the local authorities saying it was not recommended. Good decision as wasn't all that rough or dangerous. We loved the cruise, the weather was superb, the ship was good with more than enough to do. So much of our disappointments were around the very inconsistent service from the staff. Some excellent and some quite simply dis-interested. Our biggest frustration was having to get a bus from the Post of Venice early in the morning to the airport and getting to the airport before 8.30am for a 12.50pm flight (which was delayed by an hour). Over 4 and a half hours (which ended up being five and a half hours) at the airport for a two and a half hour flight home! Just to get us off the ship early to allow them get it cleaned for the next cruise. We met passengers would arrived at the airport after 10.30pm for a 1.00pm flight. Very frustrating. Read Less
Sail Date September 2018
We chose this cruise mainly for the itinerary even though we prefer Celebrity typically anyway. It went from Barcelona to Valencia, Ibiza, Palma de Mallorca, Catania, Kotor, Split and ended in Venice. There were 8 of us so it was a large ... Read More
We chose this cruise mainly for the itinerary even though we prefer Celebrity typically anyway. It went from Barcelona to Valencia, Ibiza, Palma de Mallorca, Catania, Kotor, Split and ended in Venice. There were 8 of us so it was a large group. We were in Barcelona two years ago and realized we did not give ourselves enough time to see it so we spent an extra two days there as well as in Venice. Both cities have so much to offer. Ship The service, food and ship were great. We saw some negative reviews about how dated the ship was and we did not see that at all. Was it a new ship? No. Was it clean and well maintained? Absolutely! We have been on over 10 cruises with Celebrity, Carnival and Royal Caribbean so I think we have a general idea of what to expect. It was a smaller ship and that was just fine with us. It had everything we needed and did not appear crowded except on sea days around the pool which is typical.The food and service was great both in the dining room and buffet. What impressed us was that they varied the menu in the buffet along with keeping the standard type of fare. The burgers and hot dogs on the pool deck were good but not grilled to order. I will take the Guy Fieri burgers offered on Carnival any day. The service throughout was very good. I need to give special recognition to Victor, the cabin steward, Rhys and Joao in the dining room and especially Roxanne who made me great cappuccinos every morning at the Cafe Bacio. Entertainment was good as well. Ports and Excursions: We had quite a few credits to use and while we usually book our excursions privately, we used our credits on three Celebrity excursions and all were great. Valencia was all right and just roamed the town. We took a ship excursion in Ibiza to the beach and had a great beach day. In Palma de Mallorca, having visited the city last time, we took a ship excursion to Soller. It was a bus ride to Soller with a short hour visit and then back on the antique train. That was a nice way to see a different part of the island and spend the day. We booked a wine tasting directly with Sicily 4 You which was very enjoyable. We also visited a bakery for some of the best cannoli we ever had. We used Sicily 4 You on our previous trip for another tour and they were so good, we went with them again. We booked directly with Tours by Milo for their All in One plus Perast tour in Montenegro which was a really nice way to see the country. Montenegro was really a great stop. We had a little time to visit the Old Town of Kotor. Unfortunately it was windy the day we visited and the tenders were delayed in getting us to the port. It was also due to the weather we were not able to see our Lady of the Rocks church or spend more time in Old Town. We booked a Celebrity excursion for Split that took us to Trogir and Diocletians palace. That was great excursion as well and highly recommended. In Venice was great and we roamed the city on our own but did purchase tickets for the Secret Tour for the Doge's Palace ahead of time. That was really good. All in all it was a great trip and experience. Read Less
Sail Date September 2018
We were concerned about a long sea journey at the start of a cruise so opted for this itinerary as it boarded in Barcelona. The ports of call all appealed, with many being our first visit. I had been recommended to Celebrity because of ... Read More
We were concerned about a long sea journey at the start of a cruise so opted for this itinerary as it boarded in Barcelona. The ports of call all appealed, with many being our first visit. I had been recommended to Celebrity because of the service and friendliness of staff which DID NOT disappoint. Although only a deck 2 ocean view cabin it was extremely comfortable and surprisingly spacious. Dean ( our stateroom attendant) was very efficient and friendly and made us very welcome throughout. We dined mainly in the Main Restaurant and were lucky enough to have Jorge, Kumamoto and Elvin looking after us and they were truly amazing. We couldn’t ask for more attentive and genuine staff. Olga and Jacqueline at front desk of the main restaurant always greeted us with a warm welcome and again really made every night an experience. We only tried 1 speciality restaurant on our first cruise experience, Qsine, and although nice and quirky (and loads of food) we preferred the main restaurant. Entertainment was varied and plentiful and we loved the experience of the poolside ‘silent disco’. We also caught the new avengers film one evening which gave us a nice relaxing night. As this was our first cruise we were very impressed and we liked the intimency of a smaller ship - although some passengers said it needs the refurbishment in 2020 - as we had nothing to compare it to we were very pleased with the overall decor and standards. Read Less
Sail Date September 2018
Chose this cruise for the itinery and a pre cruise stay in Rome. Slightly apprehensive as having previously sailed on the beautiful Eclipse and Equinox, some reviews stated threadbare carpets,rust etc We need not have worried. The ... Read More
Chose this cruise for the itinery and a pre cruise stay in Rome. Slightly apprehensive as having previously sailed on the beautiful Eclipse and Equinox, some reviews stated threadbare carpets,rust etc We need not have worried. The ship was lovely using more traditional teak colours. The lifts were lined with wood,some lifts had sea views, lovely coloured glass on ceilings .The main dining room had a beautiful large coloured glass ceiling and beautiful windows. Large port holes gave light to many of the public areas. Some of these areas did seem a little dark in the evening A large outdoor screen on the rooftop terrace with comfortable settees. Plenty of sun beds available to enjoy the weather. Food in the ocean view cafe and San Marco restaurant was fabulous with wonderful service. Cafe allbacio was lovely with views of the sea Our negative was the overall entertainment,not much live music throughout the ship and noisy activities in the rendezvous lounge which was the path in and out to dinner.very off putting. Theatre was good but the stage shows quite noisy. Shore excursions were great but expensive Read Less
Sail Date September 2018
Hi, Overall the cruise was good but I'm second guessing the overall value. The Luminae restaurant was great as was their staff. Our Butler (Sebastian) and Stateroom Attendant (Tumin) were great. The Shore Excursions team was not ... Read More
Hi, Overall the cruise was good but I'm second guessing the overall value. The Luminae restaurant was great as was their staff. Our Butler (Sebastian) and Stateroom Attendant (Tumin) were great. The Shore Excursions team was not the best. We booked the Portofino, Rapallo, & St. Margherita excursion and quite simply it has to rank up there with one of the worst excursions ever. There were 7 tour groups on this excursion (approximately 300 people). And, Celebrity thought it was smart to have everyone hop off the tender, to get crammed on another boat (with approximately all 300 people) to get you on a boat to Rapallo. The excursion was so bad that everyone was complaining. We complained to the Excursions team, but nothing was done. We also went down to the private excursions office to find out more about their offerings - instead of the big group offerings (this was the 3rd night of the cruise) and they didn't get back to us until the 2nd to last night of the cruise. Huh? What poor service. I noted this to Celebrity in our cruise survey, to give me a call, but I haven't heard from them. We ended up taking one more excursion (which we could cancel because of the cancellation policy as it was the next day). Then from there on our we did our own thing hiring taxis. I would suggest to Celebrity to work with the local taxi companies and get some waiting at the port. Toulon was a bust. There were no taxis available outside the port and you had to walk half an hour to get to a taxi stand. And, in Sete, there were also no taxi's available for hire. As another person pointed out, the movie area on the ship was great, but the choice of movies was horrible. Music on the ship was limited as some of the entertainers take 2 nights off in a row. I've never seen that on a cruise ship. Also, this cruise didn't have lectures on sea days like other cruises we've been on in the past. I'm not sure why, but we're not ones to enjoy the poolside volleyball or ring toss games. I'd rather listen to more information about the area we're visiting. Disembarkation wasn't that great. We waited in line over an hour for a taxi to get us to our hotel. There were only 5 or 6 taxis at a time taking people from the port, while hundreds were in line. Why can't this be fixed? Overall Celebrity does an ok job, but I might be more inclined to try another cruise line like Viking for our next trip. Read Less
Sail Date September 2018
We chose the cruise because of the itinerary but also because we prefer to cruise with Celebrity. This was our first ime on a Millenium Class ship having sailed on Solstice class many times. The public rooms and other areas on ... Read More
We chose the cruise because of the itinerary but also because we prefer to cruise with Celebrity. This was our first ime on a Millenium Class ship having sailed on Solstice class many times. The public rooms and other areas on Constellation were beautifully maintained and had been refurbished recently re carpets soft furnishings etc. Our cabin was comfortable, spacious, had new carpets, beds and bedding. The decor is dated, though functional. I am assuming this will be upgraded as part of the May 2020 upgrade "revolution".The shower area is spacious but I would prefer a glass shower door. Our only gripe was the slightly "stiff to open" balcony door. This was reported both on board and in the post cruise survey as "needing attention". Plenty of storage in the cabin, though no over-bed storage as on Solstice class and we could not get our suitcases under the bed ( the same suitcases fit under Solstice class beds). We put them in the wardrobe. We found the balconies were shorter, front to back than on Solstice. Our steward was pleasant and quietly efficient. He seemed to sense when we were out and magically refreshed the room to perfection again. Just what you want in a steward. We had chosen Select Dining in the San Marco ( Main) dining room. Select dining is on the lower floor, fixed dining on the upper floor, the opposite to Solstice class. We had also pre-booked a dining time, before boarding, so had no waiting time for a table in the evening. There were two desks on arrival, one for those with reservations, one for those without reservations. The dining room has a "colonial style" decor which we liked. The food and service was excellent at all times. Could not fault the food at all. We had an invite to dine in Qsine one evening with two senior members of staff, and had a better experience than our first time in Qsine on another ship, a couple of years ago. We were brought everything to sample, so it was quite special. The food was excellent, in particular the lamb chops and the "lava crab" . I am not a fan of the Ipad ordering idea.... an unnecessary gimmick. We enjoyed breakfasts of fresh fruit, smoked salmon , coffee etc...not forgetting in particular the yummy, warm mini almond croissants....in Tuscan Grill, which is midships on Constellation. We were impressed by the Rendezvous Bar which comprises a small stage area, dance floor with surrounding tables/seating areas. There is a bar at the rear of the lounge with bar seating. This we prefer to the Ensemble lounge arrangement on deck 5 Solstice class, which seems too much like a "corridor" . The entertainment changed a few times nightly in the Rendezvous Bar,and we thoroughly enjoyed solo artists, duos and small groups, Izzie & Mo, Ultraviolet to name just two. The bar service was entertaining and very efficient. We were spoilt with choice re entertainment but managed to attend two of the shows. Rietta Austin was excellent and had a wonderful vocal range. Paul Baya the cruise director is also a wonderful singer and his voice reminded me of Andrea Bocelli. Beautiful. We enjoyed two Celebrity organised tours. From Livorno...Florence by train on a Sunday was a success. A coach took us to the railway station and then a train whisked us comfortably into Florence. We had a tour guide, Angelika, who gave us a map and lots of tips, answered lots of questions on the train trip and said that we could join her on a walk through Florence's main sights, if we wished, leaving her at any point. This was really a "Florence on your own tour" so you could just do your own thing. This guided tour was a very pleasant unexpected extra. The 46 strong party dwindled as people drifted off but having never been to Florence before, we ( and about another 12 people) stayed with Angelika until reaching the Ponte Vecchio viewing area by the river. We then chose to wander and find somewhere on our own for lunch, which wasn't difficult. We relaxed with pasta and red wine and then gently meandered past the magnificent architecture back to the meeting point at the station. Had we wanted to go inside any of the buildings, the queues were long and it was a warm day. We were happy just taking in the atmosphere and marvelling at the buildings from the exterior. There were crowds but it was not as busy as we expected it to be. Our second excursion was to Carcasonne from Sete. This medieval town, reached by coach is wonderful. Not as we expected, as there is a fully functional small town within the fortress walls with hotels, shops, restaurants etc...but lots of history too. We had a good guide who pointed out things you would have missed and told stories which transported you back in time. We had plenty of time to wander on our own , visit the main citadel, have lunch etc. before meeting for the return journey. We encountered problems on the motorway on the way back...a traffic accident and extensive,bad traffic queues, but had no anxiety re arriving back late ( and we did) as we were on a Celebrity organised tour. Other than these two tours we explored on our own. We took the ship's tender (free) into Portofino and, as we had been before, we found and walked on part of the Ligurian way eventually rejoining a path by the road and arrived in Santa Margherita ( 4 miles away) at lunchtime, for more pasta and red wine...well, why not? We caught the frequent bus back. Tickets cold be obtained from the machine by the tourist office...3 Euros each. Villefranche, we tendered in and wandered round the town as this was our first visit ...but we did some research whilst there and it would have been very easy to catch a train to Nice or Monte Carlo. We have been to Monte Carlo twice before but never by train....maybe next time. Toulon , we decided to have a day on board, the ship docked at La Seyne sur Mer, across the bay from Toulon and a shuttle was offered for $20 each. Maybe it wasn't just another retail opportunity, and maybe next time we would go on a tour but we had a lovely view from the ship across the busy bay and gave it a miss this time. We do feel that if Celebrity choose to dock in places which necessitate a paid shuttle then they should bear this cost. The Ibiza shuttle was 10 Euros for a day pass each, the Pama de Majorca shutlle was 10 Euros return each Disembarkation day came too soon but was very well organised. Too soon we were on our way home. But...we had booked another cruise on board so something to look forward to. We would have no hesitation in booking another cruise to sail on Celebrity Constellation. Read Less
Sail Date September 2018
Need to start this review by saying we had a great holiday, we travelled with friends, the literary was great and the weather fantastic. In our opinion there are lots of positives and we can only speak about our own experiences. We ... Read More
Need to start this review by saying we had a great holiday, we travelled with friends, the literary was great and the weather fantastic. In our opinion there are lots of positives and we can only speak about our own experiences. We travelled using the Jet Sail offer - this we found to be excellent - we rocked up at Stansted parked the car and within no time we were sitting in a very comfortable lounge drinking wine, coffee, tea or juice along with nibbles. Breakfast on the flight was really nice and in no time at all we were landing at an old airbase. Coach was waiting, off to the ship and next thing we knew we were on the ship enjoying our first G & T. The return journey is slightly different - no private lounge and we were delayed by two hours due to the weather. Still a good flight home and from landing to driving off from the airport it took no more than 20 minutes!!!!! We booked Aqa class as we always do - this ensures we get to eat in the Blu restaurant which we particularly enjoy. I have to say the food, service and attention to detail was absolutely fantastic and made our breakfast and particularly our evening dining experience one of the highlights of our holiday. The sommelier was brilliant and we never once had an empty glass. Our cabin was clean and well kept by our attendant who made sure we had everything we needed. Overall we thought the ship was kept very clean although some times the public toilets might have been better. The Officers on the ship including the Captain were almost invisible - on all our other Celebrity cruises the Captain, his cruise director and other top officers have always been very engaging. Never once saw the Captain, would no know who the cruise director was and never once was asked by any senior member of staff about our holiday. The entertainment on the ship was frankly very poor. There was a duo Izzy & Mo who were excellent but apart from them it was awful. We did the Silent Disco one night an that was brilliant and we looked forward to going again when they repeated the evening on deck but the music was awful, very few people dancing and gradually everyone left which was very disappointing. We found all the staff to be very helpful and everyone was working hard to ensure we had a good holiday. The bar staff were very busy at times so just be patient and all is good in the end. The days at sea were again busy and finding a lounger with a bit of room is almost impossible. We do not like being cramped around the pool so we are happy to sit on our balcony and read etc - but that was a problem. We were on this ship two years ago and I am sure this is a new thing that has been introduced - on the top deck is now an outside cinema that shows fits five times a day - no problem with that except if your stateroom (like ours was) is at the back of the ship then the noise from the film is a big issue. We, and others complained and to be fair they did turn down the volume but it was still loud and was not good. Why can they not simply give headphones to the people who want to watch the film? The ports were great and we enjoyed each and every one of them, we always sort our own trips so unable to comment on the Celebrity excursions but lots of people said to us they found them very expensive. We really like the Celebrity brand, you know you will get a good holiday, we feel tat although they are not cheap you do get good value for money. But we would not sail on the Constellation again . . . as many other posters have mentioned the ship is now showing its age and Celebrity need to sort this out sooner than later. For instance on the Eclipse you can sit in some of the bars and enjoy music and watch people dancing on the auditorium - this cannot happen on this ship and the rooms where music and dancing take place have no atmosphere and are dark and dingy. We were considering a cruise to Asia later this year on this ship but have decided to put that on hold as 14 days with several sea days on the ship is unfortunately not for us. Read Less
Sail Date September 2018
My wife and I made this cruise to get rest, and this is what we got but we have some comments about the trip The crew and the overall situation was wat we expected for a 4 star cruise but the dining situation was not something for a 4 star ... Read More
My wife and I made this cruise to get rest, and this is what we got but we have some comments about the trip The crew and the overall situation was wat we expected for a 4 star cruise but the dining situation was not something for a 4 star cruise ship it look more a standard meal on a ferry for truckdrivers than for people who made a cruise for a lot of money. several times we ask wat is there on ore plate can you give me a magnifying glass almost no vis to get alone mead and a very little complements but overcook and toastless. This is for the ala carte restaurant and the buffet I have eat for 6 days steak so that I have the feeling that there was something in my stomach. A other point of cretic is that every time we want of the ship in a port we need to pay extra for this bus ore the tender something We want to know before we made the trip. This don’t mean that we don’t enjoy or trip in the Mediterranean zee We enjoy the ship, crew and the company of the rest of the passengers. All to all We missed the cherry on the cake and this for a 4 star cruise. Read Less
Sail Date September 2018
We chose Celebrity as our past experiences have been good with the entire Royal Caribbean group, including Celebrity and Azamara. Sad to report that Celebrity standards gave fallen, quality of onboard staff seems to have deteriorated and ... Read More
We chose Celebrity as our past experiences have been good with the entire Royal Caribbean group, including Celebrity and Azamara. Sad to report that Celebrity standards gave fallen, quality of onboard staff seems to have deteriorated and clearly they need to be retrained. 1. Check in at cruise terminal in Civataveccia Rome was smooth and quick 2. Suites had not been properly checked - light bulbs not working, remote controls not working, toilet seats not cleaned 3. Butler service has become pathetic with poorly trained staff with very little domain knowledge and even less initiative - 4. Housekeeping very poor - rooms not vaccuum cleaned properly, mosquitoes in room, supplies not replenished routinely, no more towel sculptures ? Constant finger pointing between housekeeper and butler was really annoying 5. Laundry - mixed up clothes wit those from others rooms, clothes smelled awful, looked crushed and were late being returned 6. Shore Excursions - the WORST ever - serpentine lines, poorly scheduled and managed tendering, unhelpful staff , time wasted in grouping and inefficient group mustering, disorganised and chaotic 7. Senior crew on board were personally very polite and helpful but there should not be a need to escalate matters to seniors each time 8. Celebrity has tried to put too many things on an interactive on screen tv menu but when it is too complex to navigate or needs to be reset too often it is a futile exercise Read Less
Sail Date September 2018
This was our firs cruise experience so this review will help you if you've never cruised before. We got married in Rome so started the cruise from there for a 10 day trip around the med finishing in Barcelona. Obviously not ... Read More
This was our firs cruise experience so this review will help you if you've never cruised before. We got married in Rome so started the cruise from there for a 10 day trip around the med finishing in Barcelona. Obviously not cruising before we had no idea what to expect! Embarkation was smooth, we were greeted by smiling staff offering sparkling wine(?) and we were overwhelmed by the ship in all honesty. The ship is grand and beautiful, there was some live music being played by an acoustic duo in the main stairwell area which made our first experiencing extremely smooth and relaxing. We had a wonder round and took in many of the different areas of the ship to gain some understanding of how to 'to cruise'. Cabin We opted for the Concierge Class. The room itself was great, spacious and the balcony was a great size and private. Bathroom was small and you could not fit 2 people in there at one time, but I can imagine this is probably the same in most ships. There is a decent size dressing table with lots of mirrors so you can look your best before leaving your room! Bed was extremely comfy and you had multiple pillow options when concierge class. We didn't really benefit from the Concierge, mostly because she was not available for the first day of our cruise, I am sure she was helping other guests, but we had questions regarding our drinks package etc that we just figured out ourselves or asked members of staff. What we did benefit from being Concierge class was a backstage tour of the kitchen area which was complementary as part of concierge class. It's only a quick tour but does give you an insight to the extremely busy and complex kitchen arrangements. Dining We took the opportunity to dine all suited and booted however the same cannot be said for other guests, which is just sad. We ate breakfast and lunch in the buffet which does have a really good range of food and the queues are minimal considering how many people are on the boat. However when dining in the buffet of an evening, you are sharing the experiencing with people still in swim shorts etc which just ruins it slightly. After a couple of days we booked in to the San Marco restaurant every night. We had pretty much the same table and waiter each night which is far better quality. I am quite fussy when it comes to food, so I ate French Onion soup and Steak pretty much the entire time which was delicious. My wife had various other dishes but again, the food quality was very high. As a couple you are put on either a 2 space table or out on a big table with other guests. As anti social as we are, we requested the individual 2 person table where there is minimal room between the tables but does not impact your experience too much. Entertainment The entertainment is good and ranges from musicals to magicians. The onboard entertainments team perform multiple times during the cruise, and this becomes a little boring. There is an acoustic duo that play twice a day most days of the cruise in various locations of the ship and they are brilliant to listen to. After the last show (10pm) there is no real entertainment. So if you visit the earlier show (7pm) you will be stuck for things to do after, other than the overpriced casino. There are daily sports activities which involve table tennis and quizes that are hosted by the activities team, there's not much of a budget for this but its still something extra to do. There are enough sun beds to cover even on sea days, just make sure you get down there before 10am. Of course theres still the usual people throwing towels down at 6am but theres enough room and lounges to cover. The pools are ok and decent size, the indoor salt pool is lovely and we spent a lot of time in there. There is a spa at an additional cost which is always put in front of you. They are very keen on upsells on this ship and you will always find extra ways to part with your cash. Didn't spend any time in the casino (Other than having to walk through it to get to the theatre) as it was expensive. $10 for minimum bet on blackjack is a little pricey for me, but that may just be all cruises?? Other than the table tennis and drinking alcohol there is no more activities for you to do. And as a couple in our late 20's we were at a point where we didnt want to sun bathe all day or sit at the bar. The ports we went to do were great, Portifino is beautiful but very small and expensive. They offer a boat to shore at an extra cost so be aware of this. We travelled during term time so there was no children, but I feel if we had kids then there wouldn't be a massive amount for them to do, so do not recommend this as a family holiday. Service Service is superb all round and 99% of the staff are, or at least appear to be happy. I will point out that the ship, I have no experience to compare, but was extremely clean and tidy. The toilet facilities were absolutely spotless and there was always a 'toilet guy' in the gents by the San Marco restaurant. Overall Do not recommend Concierge class The ship does appear to be dated and tired in places Theres not a massive amount to do (In comparison to Royal Carribean and Carnival for example) Very clean and tidy Good food Great staff We paid over £4k all in, so I do feel it was ok value for money. But we were expecting more from the concierge class. Read Less
Sail Date September 2018
We chose this cruise as it was docking in places we would like to visit. We didnt have chance to actually visit Venice, but sailing out was a sight to remember. The ship, Celebrity Constellation was beautiful, the staff amazing and all ... Read More
We chose this cruise as it was docking in places we would like to visit. We didnt have chance to actually visit Venice, but sailing out was a sight to remember. The ship, Celebrity Constellation was beautiful, the staff amazing and all the facilities were more than we expected. Our cabin, with balcony was roomy, plenty of storage and we enjoyed breakfast on the balcony bought to us on mornings we ordered it for-such a luxury. All meals were delicious, from breakfast, lunch at the grill and dinner in the evening with our two amazing waiters Clint and Michael, they were so attentive, even though they looked after several tables. Nothing was any bother and our meals were perfect. All staff were very polite and helpful, Ricia in the coffee lounge, with the amazing array of cakes and variety of coffees- we were very spoilt. The entertainment was first class and we looked forward to this each evening- very professional All staff provide such a wonderful service to all the guests and always have a smile. Docking at the ports and disembarking was straightforward, if you timed it right not long to disembark and embark - we were really grateful for the ice cold flannels on return too. We would definitely love to go again as we are now hooked after our first cruise and are already looking for one that will take in Barcelona for a day or so. We travelled with our friends and had a wonderful 9 days and nights seeing some lovely places and generally enjoying every minute. Thank you all so much . Read Less
Sail Date August 2018
Had an excellent cruise on the Constellation. Slovenia, Croatia, Montenegro, Malta, and Sicily are beautiful. The best scenery ever! So glad we had an outside cabin as we were able to see the wonderful ports as we pulled in and out of ... Read More
Had an excellent cruise on the Constellation. Slovenia, Croatia, Montenegro, Malta, and Sicily are beautiful. The best scenery ever! So glad we had an outside cabin as we were able to see the wonderful ports as we pulled in and out of them, starting with Venice. The most spectacular was Montenegro. Having breakfast on our balcony as we pulled into Kotor-can't beat that experience. We used the ship's shore excursions. We like to get out and see the countryside, so we chose those that go beyond the cities. All were informative, interesting, and well-organized with either a meal or snack and plenty of time on our own. The food was pretty good. I did not go hungry. I actually gained 10 pounds...We ate in the buffet and tried Tuscan Grille the first night at a discount and Qsine. Tuscan was good. Qsine the first time was fabulous. Decided to go again and unfortunately the second time it was not. The waiter makes a huge difference at Qsine. My favorite parts of this cruise were learning the history of the region with local guides, spending two days in Malta and spending quality time with my husband (as always). I can't wait for my next Celebrity cruise. Headed to Australia in 2020. Read Less
Sail Date August 2018
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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