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3 Helpful Votes
Sail Date: July 2018
We chose this cruise as we liked the itinerary. Unfortunately, we didn't get to board the ship in Venice as our flight from Belfast was over 8 hours late! We flew, instead to Dubrovnik which would have been our first port of call, and ... Read More
We chose this cruise as we liked the itinerary. Unfortunately, we didn't get to board the ship in Venice as our flight from Belfast was over 8 hours late! We flew, instead to Dubrovnik which would have been our first port of call, and boarded the ship the following day. We were on a classic drinks package, but could not believe we were charged over $12 for 2 medium bottles of water in our cabin (apparently not included in package???) We were disappointed with a few things on the ship. Firstly, the staff in general were not very friendly, especially in the Oceanview Bar at the rear of the ship, the service was very slow, it seemed there wasn't enough staff on and they didn't seem to care! The exception to this was our cabin steward, he was very friendly and greeted us by name every time he saw us. We could not fault the main dining area The San Marco Restaurant, the food and service were excellent. Entertainment in the theatre was average to say the least. We went to a few shows but were not that impressed. We had pre-booked a couple of excursions, Santorini, and Amalfi Drive & Pompeii. Santorini was very good, the only comment I would make is that we didn't get enough time in Oia. The Amalfi drive was spectacular and the lunch was just ok. Pompeii was very interesting but again it was quite rushed. Disembarkation was very good and well organised. Overall we were expecting a 5* experience, I would give it no more than 4*. Read Less
2 Helpful Votes
Sail Date: July 2018
We chose this cruise for a friends 50th Birthday. We stayed in Venice the night before and it was wonderful. Arriving at the ship on a water taxi was amazing and embarkation was very quick. We were on the ship with a drink in hand within ... Read More
We chose this cruise for a friends 50th Birthday. We stayed in Venice the night before and it was wonderful. Arriving at the ship on a water taxi was amazing and embarkation was very quick. We were on the ship with a drink in hand within 15 minutes. The sail out from Venice was simply stunning. I had read in other reviews the ship was looking tired however I did not find this, I found the ship clean and well laid out. The cabin was small but clean and well looked after. We were anytime dining and the food in the marco polo was very good and the service was very good and the service was quick. The longest we waited for a table was 30 mins however it is possible to book in advance. We were given a pager and went to have a wee cocktail while waiting. The food in the self service dining area was varied and very good. I particularly enjoyed the outside eating area. I did not go to many shows but the one I did go to was a beatles tribute which was very good however I felt it would have went down well in the reflections lounge. The activities around the pool especially on sea day were very entertaining. The parties on the deck were also very good especially the silent disco. The service was on the whole very good however I felt the pool bars could have done with a few more staff.The ports we went to were Dubrovnik which we spent a few hours wandering around the old walled city, there was a shuttle bus. We had a ship day in Corfu. Santorini was just beautiful however the queue was quite long to get on the cable car. Mykonos was my favourite, it is a beautiful island which we spent walking around the shops and then spent a few hours at the beach. When we got to Naples we decided to go to Pompeii, we got a taxi and the driver waited 2 hours for us. However that was not enough time. Next time I will go on a ships excursion which takes you by bus and gives you 4 hours to walk around. There is also a guided tour ships excursion. If doing it on your own I would advise buying a ticket from the ticket office at the port which sold tickets to Pompeii which would save half an hour waiting in a queue to get in. If taking the fast ferry to Capri I would advise buying a ticket for returning as soon as you arrive on the Island as they sell out quickly. The only day there was a wait to get off the ship was Santorini. All in all I absolutely loved my time on the Constellation and I loved all the places we went. I have already booked another cruise for next September for 11 nights on Celebrity Edge again going to the Amalfi Coast and the Greek Islands. I would highly recommend Celebrity Cruises. Read Less
4 Helpful Votes
Sail Date: July 2018
This was our first cruise and from the outset the travel agent we arranged through assured us we were comingin at a high level, with the Celebrity experience recognised as one of the best. He was right - everything about this cruise was ... Read More
This was our first cruise and from the outset the travel agent we arranged through assured us we were comingin at a high level, with the Celebrity experience recognised as one of the best. He was right - everything about this cruise was fantastic from start to finish. For months in advance I looked at every website I could find which carried information on the Constellation and published reviews. I tried to be as sensible as I could about those who posted negative reviews but have to admit to being a bit concerned about those that talked about a tired, old ship. In my honest opinion, and allowing for not having anything to judge by and accepting that some people may genuinely have had some issues that I am unaware of, this is a very unfair assessment. The ship was beautifully decorated and maintained. The staff from start to finish were friendly, helpful and attentive. The itinerary (which we picked the cruise for) was perfect and was made even better by the really lovely atmosphere on the ship. The food was exceptional and, while we stuck mainly to the Ocean View and San Marco, we did on one occasion (my birthday) take a meal on Sushi on Five. That was both fantastic and extremely reasonable for what we got - indeed the staff actually helped us select and in doing so made sure we did not over-order. Which takes me to comments about pushy arroaches to upgrade - not once in my experience. Somehow, and this is still unclear to me, the staff found out that I was celebrating a birthday and brought me a cake that they had prepared while we ate! All in all, absolutely perfect and I am hooked on both crusing generally and cruising with Celebrity in particular. A massive thanks to all at Celebrity! Read Less
7 Helpful Votes
Sail Date: July 2018
This was our thirteenth cruise and our first on Celebrity. We were expecting a step up from our other cruises which have been on Carnival, Royal Caribbean and Princess, but we were sadly and utterly disappointed! I am not sure what the ... Read More
This was our thirteenth cruise and our first on Celebrity. We were expecting a step up from our other cruises which have been on Carnival, Royal Caribbean and Princess, but we were sadly and utterly disappointed! I am not sure what the problem was but it seemed that every crew member, apart from our room steward, did not want to be there. They were uncaring, disinterested and, quite frankly, just going thought the motions. Not once were we referred to by name or made to feel welcome. On other cruise lines when you have visited, say, a bar for a couple of days, the staff know your name and your favourite drink...not on this ship. We thought the food in the main restaurant was very average, as was our experience at the Tuscan Grille Italian restaurant on the first night.One highlight was our meal in QSine, which, to their credit, was probably the best meal we had ever eaten at sea. The service there was good too. The nightly shows were also disappointing with all but two being the on board crew performing various songs and dancing. They too, sadly, were below par. Very disappointing and we will not be rushing back to Celebrity when others make much more of an effort! Read Less
3 Helpful Votes
Sail Date: June 2018
We had never before sailed with Celebrity but have done so with several other cruise lines. Our Jet Set Sail package was attractively priced and enticed us to book. The outward flight was good and there was a smooth transfer to the ship. ... Read More
We had never before sailed with Celebrity but have done so with several other cruise lines. Our Jet Set Sail package was attractively priced and enticed us to book. The outward flight was good and there was a smooth transfer to the ship. Constellation was what we expected it to be, clean with good food, and polite staff. The ports of call were good choices but the shore excursion prices were well off the scale - come on Celebrity you can price things much lower. For half the price of a single person's trip you can get taxis willing to take you to the same places and more. The ship's own theatre entertainment team was nothing special - sat behind the theatre sound desk one night - six people singing but only 3 mics lit up - so 3 were mimimg to the backing track??? However the "guest" acts were excellent. Also did not understand why the other entertainers that performed around the ship only had 45 minute slots before they had to pack up and move on to another venue onboard. During the day there was not a lot of activities compared to other cruise lines, however we did enjoy the daily quizzes on general Knowledge and music. The cabin we had was spacious and well appointed with an attentive and pleasant steward. All in all the cruise was enjoyable but not exciting. Then came the nightmare of the return journey home after a cancelled flight which showed up a lack of customer care. No drinks, no food, no advice for nearly five hours after the original flight time - by the research of the 85 passengers concerned it was our collective belief that Celebrity had known there was a long delay in the flight departure before we diembarked the ship and had failed to act upon it. Overnight stay and repatriation via Heathrow and coach transfer to Stansted appreciated but again a lack of care as nothing to eat or drink provided for the journey - something we had already paid for via Jet Set Sail. Yes we have been offered compensation but we are still awaiting payment from the airline Celebrity chartered and also expenses paid claimed from Celebrity - this is the automatic response from an email sent to Celebrity - Thank you for contacting our Customer Relations department, this is an automated confirmation that your email has been received. We are reviewing your comments and one of our team will contact you in due course. We aim for this to be within 28 days. Come off it - this is the digital age of technology - 28 days belongs to the snail mail era. Read Less
6 Helpful Votes
Sail Date: June 2018
This cruise was part of a trip which combined a stay in Lake Garda and return journey on the Orient Express. We have travelled with Celebrity before and this was our worst ever cruise. The ship is extremely old and shabby. The staterooms ... Read More
This cruise was part of a trip which combined a stay in Lake Garda and return journey on the Orient Express. We have travelled with Celebrity before and this was our worst ever cruise. The ship is extremely old and shabby. The staterooms are tired and in need of a complete refurbishment although they were clean. The tables are absolutely crammed together in the main dining room. The evening meal has the same core menu every evening, with a few variations to the beef, chicken and lamb dishes. The service, if you can call it that, is rushed and unprofessional. The pool areas are noisy with music blaring from 9am every morning there is a distinct lack of quiet areas. The excursions are extremely expensive and poor value for money. The standards have definitely dropped, this is not a 5* cruise. I will never sale with Celebrity again. This was part of an very expensive holiday and it certainly tainted the whole experience! Read Less
6 Helpful Votes
Sail Date: June 2018
CELEBRITY CONSTELLATION – NOT A 5 STAR SHIP We have just returned from a 14n (back to back) cruise on the Celebrity Constellation. We have been great fans of the Celebrity product in the past and have been on Constellation before, ... Read More
CELEBRITY CONSTELLATION – NOT A 5 STAR SHIP We have just returned from a 14n (back to back) cruise on the Celebrity Constellation. We have been great fans of the Celebrity product in the past and have been on Constellation before, but both the ship and some of the staff, are in need of a serious shake-up. Torn and tatty bed linen, bathrooms with rust and filthy, stained tiling, grey torn deck towels that you wouldn’t buy in a jumble sale and sun beds that are rusty and broken are just not acceptable. Very young children( 3,7,8yrs) in the whirlpool late at night, totally unsupervised. Staff knew of this and chose not to approach the parents. A lack of drinks service on some of the sun decks led to large queues at the bars and much frustration. The dress code, always a contentious issue, was constantly flouted. A bare chested man in swimming trunks being served at the Martini bar on a ‘chic night’ is just not acceptable when most people have gone to a lot of trouble to look smart. Swimwear and foul language in the ‘elite party’ is not what guests want, particularly when the guests were not in the elite club– neither occurrence was challenged by the staff. On chic night, we dined in one speciality restaurant, quisine. With the managers approval, one guest wore swimwear and a baseball cap! Celebrity want to attract repeat customers so the logic of offering virtually identical (not particularly good) entertainment on the two successive 7n cruises is a real let down. The shows, although of a good standard, are primarily aimed at the American audience. It would be great to see the Broadway show reintroduced as it appeals to all nationalities and all ages. Surely it should be possible to at least change the menu weekly in the San Marco dining room to accommodate back to back cruisers.A noisy cabin (a vibrating headboard from the engine noise) required us to sleep in an inside cabin for several nights. we were then disturbed by 30 luggage trolleys being very noisily moved for 2 hours in the middle of the night. Despite booking and paying for an outside cabin we were only given $100 obs in compensation. Nowhere near the real difference in the cost of cabins. This Level of compensation and falling standards in everyway has ensured that we have felt more like commodities than valued customers. We have cancelled other cruises booked for 2019 on Celebrity Constellation and will look to other lines for a 5 star product. Wake up Celebrity as other passengers will be voting with their feet too. The 3 lonely stars of this ship are Gabriella( housekeeping) Thomas and Marko( cellar masters) thank you guys for all you did to help make our holiday better than it would otherwise have been. Read Less
6 Helpful Votes
Sail Date: June 2018
I chose this specific cruise for the itinerary, and chose this line because I've cruised on Celebrity before and it was wonderful. There are similar cruises for much less, but I decided to go with Celebrity due to our previous ... Read More
I chose this specific cruise for the itinerary, and chose this line because I've cruised on Celebrity before and it was wonderful. There are similar cruises for much less, but I decided to go with Celebrity due to our previous experience. I do not drink alcohol and was forced to buy a "water" package, as the water in our room, and at the buffet was brown. The service was about the worst I've ever received anywhere and I'm including any travel any where in the world on land or sea. I had to get my bottled water at the bars-my average wait time was 15 minutes and this was even if there was only one person sitting at the bar. This was consistent, every time. This lack of service was the same for our traveling companions, one of which only drinks beer, not a mixed drink. How difficult is it to hand you a bottle of beer or water. And heaven forbid I ask for 2 bottles of water at the same time!!! The bartenders will not make eye contact (they appear to be trained to do this, since it is at every bar, unless you are very young and wearing a low cut dress or bikini) and the only way to get their attention is either by banging your hand on the bar or yelling, either of which is not my style. I'm a vegan, again chose this cruise because I was assured they could accommodate my diet. They did not. The Spa Cafe staff was incredibly rude, with the exception of my last day. Another complaint I have is that I paid for my water, I don't drink soda, and they charged me for a stinking smoothie. Over $6000 for the cruise, another $200 for WATER, and I had to pay for a smoothie. We had a massage at the spa which triggered my husband's sciatica which was fine and had been for the last 2 years. Next day he was taken by wheelchair to Medical for treatment (which was the only decent department on the cruise) as he could not stand. Spa denied any responsibility, they reimbursed his massage, but not his medical expenses. Again, poor customer service, why not go the extra mile instead of arguing with us? The internet service, for which I paid, was abysmal. We could not wait to get off this ship. We I came home there was article in Forbes that Celebrity is redoing this, among other ships. I will not be cruising with this line again. I've booked my next cruise on Uniworld. Due to either an excursion or my husband being in bed, (he also had GI problems from the food) we did not make our meal seating until the last day, and this was not well received. We were told to "go downstairs" where we were given a table by the entrance, again food bad (who burns gnocchi?) waiter clearly annoyed when we came in at 8pm. At the end of the substandard meal, I had to ask for coffee. My husband asked for decaf, which it clearly wasn't as he was up all night, and my green tea was black. The views were beautiful, although we did not see Montenegro, (husband's injury) but the ship terrible. Cruising is usually a great way to travel because the service is outstanding. Not on Celebrity. Read Less
1 Helpful Vote
Sail Date: June 2018
We hadn't been on Connie since she was doing Caribbean cruises. We enjoyed the updates though it was a strange cruise to us. We enjoy the port intensive itineraries in Europe. Montenegro is a must return destination. Our experience with ... Read More
We hadn't been on Connie since she was doing Caribbean cruises. We enjoyed the updates though it was a strange cruise to us. We enjoy the port intensive itineraries in Europe. Montenegro is a must return destination. Our experience with the crew is greatly improved from what we remembered. Only issue was that guests were permitted to skip the hand sanitizer when entering the buffet. Seems like a bad plan. Entertainment was odd to us. We normally go to a show every night plus a few in the alternate venues. Often there was only one show in the main theater and it was late like after 9pm. With many early starts that just doesn't work. Shows mustn't be well attended if they only schedule one. The few we stopped in on were below par in our opinion. We did have two tender ports and thought the crew did a good job keeping that moving. Some ships just seem to always have tender problems. Not this one. Beware the excursion to Krka Park. Must bring your passport which is a problem if you want to swim together. 45 minute stop for wandering, swimming and picture taking. 35 minute queue to the women's rest rooms. Must have Croatian currency to use the toilet. This is the only stop in Croatia and the ship does not carry Croatian currency. Men were seen "wandering off" while women were appealing to the attendant to accept euros. Luminae was excellent and the staff worked together like a very fine team. We were exceptionally well cared for. The cruise critic Meet and Greet was scheduled at 7pm so right during dinner. There had to be a better time to not limit attendance. Our room (SS2) was in good condition. Some obvious rusting out on the balcony but not bad for a 16 year old ship. I like the feel of this class as it never feels crowded. We never saw more than maybe ten people in Michaels Club. Joao was a great host. Arrival in Venice went very well. Celebrity was probably a half hour or more ahead of the scheduled departures and the authorities had plenty of people to keep things moving smoothly. All in all we had a great cruise. Read Less
10 Helpful Votes
Sail Date: June 2018
We chose this cruise after hearing that Celebrity was one of the best lines and the itinerary looked great. Any notion of that ended quite quickly on this cruise. I will preface that I do not consider myself a picky traveler at all - I ... Read More
We chose this cruise after hearing that Celebrity was one of the best lines and the itinerary looked great. Any notion of that ended quite quickly on this cruise. I will preface that I do not consider myself a picky traveler at all - I am overseas all the time for work and don’t require much. The issues started with one of our suitcases not arriving at the room and after a call to our cabin steward, being informed very rudely that I needed to fetch it from deck 1. Once I trekked down there, they handed me my bag (which was properly tagged) with no explanation. Only in the elevator did another guest explain that hers was held up due to having an electrical cord in it, so I am guessing my curling iron was the culprit but was never given any explanation or warning prior to packing that electric devices would be an issue. Then came the fun part... booked an excursion to Milan from Genoa which was downright horrid. The bus stopped at a rest area for 1/2 hour, shortening our time in the city significantly. The description included seeing Duomo and La Scala. 90 min into it, our long-winded and hard to understand guide (Daniela) had shown us a no parking sign and 2 “back alleys” and none of the sights. After viewing the back alley side of La Scala, we finally asked the Celebrity rep whether we could proceed to the church and she stated that we would only see it from the outside. If we had known in advance we could have easily got timed tickets ourselves online, but they would not disclose the agenda, preventing us from planning for ourselves to actually see the city. We broke off and crammed as much in on our own as we could in the limited time we were afforded, but disappointingly we barely scratched the surface of Milan thanks to all of the wasted time. I hoped this was an anomaly by at dinner we found our friends had a similar experience on their tour to Portofino - barely having time to see anything at all due to inept guides. We put on our game faces hoping for a better day in Rome, but alas, our bus stopped at the gate to the port for over 30 min (watching all the other buses from the Disney ship pass us by) to do some kind of personnel transfer. So underway an hour later for an already short day to try to take in a little of Rome. We will book on our own for the other ports and avoid anything related to Celebrity excursions. I will say that the food on the ship has been very good and there are some nice spaces. But the service at the bars and in the staterooms is nothing to write home about and definitely a few notches below Princess or Disney, our other cruise experiences. Disappointing for sure. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.6
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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