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3 Helpful Votes
Sail Date: November 2018
We selected this cruise based on the interesting itinerary from Rome to Abu Dhabi, including a journey through the Suez Canal and a trip to Petra from Aqaba, Jordan. The ports were all a lot of fun and interesting. Several were easy enough ... Read More
We selected this cruise based on the interesting itinerary from Rome to Abu Dhabi, including a journey through the Suez Canal and a trip to Petra from Aqaba, Jordan. The ports were all a lot of fun and interesting. Several were easy enough to do on our own. Our time was limited in Catania and Muscat, so I wish we were there for more hours. The cruise was long with many sea days, but we enjoyed the different activities the Celebrity Constellation offered. I wish they would vary the timing of activities from day to day so we could do more. For instance, if you decide to participate in trivia, it's at the same time daily and often conflicts with several other things on the schedule. Also, the schedule is packed from 10am-3pm, but not much going on in the late afternoon. While the Constellation is an older ship, it didn't feel old and they've done a good job keeping it updated. We found our cabin comfortable and the ship easy to get around. The food in the Oceanview Cafe was great for breakfast and lunch, offering a wide variety. We also enjoyed access to ice cream and cookies in the afternoon. We had great service by a couple of different waiters in the main dining room (a few not so great servers). For the most part, the food was good, but not great. We had a few misses. The entertainment was predictable but enjoyable. The production cast and musicians were very good, and we liked the theme nights in the Reflections lounge in the late evening. Read Less
4 Helpful Votes
Sail Date: November 2018
We went for this cruise for the itinerary. Had not sailed with Celebrity before but reviews were generally good. We were disappointed. Most cruise lines want to extract your cash but Celebrity take this to another level. Definitely not to ... Read More
We went for this cruise for the itinerary. Had not sailed with Celebrity before but reviews were generally good. We were disappointed. Most cruise lines want to extract your cash but Celebrity take this to another level. Definitely not to the standard of Princess or Cunard. Their entertainment programme, especially for five consecutive sea days was very thin. Not everyone wants to lie on a sun bed all day. Their customer service is appalling; once we arrived in Abu Dhabi for a two day stop over diesel tankers directly below our stateroom were refuelling all night, both nights. When we complained we were told it was out of their hands although after much pressure from us they moved us on the second night. Never, ever again. There are much better cruise lines out there that won't cost you as much. Embarkation was a little chaotic but nothing to compare with disembarkation. We were off the ship by 7.15 am and directed to our coach transfer to the airport. We then sat there for 45 minutes while they decided who should be on the coach. Other people we knew on the same flight as us home didn't disembark until 8.15am. Dining in the restaurant offered limited choice and the presentation of menus was poor, with tired,tatty looking menus that looked as if they hadn't been changed for months. Service however was very good. Read Less
4 Helpful Votes
Sail Date: November 2018
Let me start by saying the majority of the staff were great. I found some of the male help in the dining room did not give way to any females, even when they, the female, had the right of way. I found the decor of the ship drab and the ... Read More
Let me start by saying the majority of the staff were great. I found some of the male help in the dining room did not give way to any females, even when they, the female, had the right of way. I found the decor of the ship drab and the floor plan very confusing. The organization of the ship/ships crew I found to be disorganized. Why, for the love of sanity, would a crew member to told to paint the cafe during breakfast and lunch? The fumes were horrible and very unappetizing. Why not do it at night when there would be less people there? The offering of entertainment/activities I found to be very limiting. Why are there always more offerings for activities that are trying to sell you something? More for their pocketbook, I know. The offerings for this cruise was very limited, compared to other cruise lines, in my experience. The food was the most distressing. My DH and I do not tolerate spices and almost every dish we had was unedible because of having too much spice. Even foods not expected to have spice, was spicy. My mouth was on fire the majority of the trip. The mineral bath was fantastic! And it was free! Other cruise lines charge for the use. The activity of Improvisation was the most fun we have had on a cruise line in a long, long time. It was just not long enough. Speaking of service, my DH has a problem with his arms and requires ice packs at night. The crew was most helpful in providing that in the middle of the night. They were great. Would I go again? Probably not on a Celebrity again. Read Less
Sail Date: October 2018
We chose this cruise due to the ports (Rome, Crete, 3 days Israel, Mykonos, Athens , Naples) and because we liked our cruise on the Celebrity Silhouette in January. This was my 15 cruise (Celebrity, Royal Caribbean, Princess, Carnival, ... Read More
We chose this cruise due to the ports (Rome, Crete, 3 days Israel, Mykonos, Athens , Naples) and because we liked our cruise on the Celebrity Silhouette in January. This was my 15 cruise (Celebrity, Royal Caribbean, Princess, Carnival, Holland America)and I believe the Constellation is my favorite ship so far. I enjoyed the easy layout and the general ambiance. It is not a party ship and in general I would say that the average age is 50+ and mostly well traveled cruisers but I'm looking to relax on a cruise. My favoite things about this ship: 1) The 3 story bow shaped window at the back of the Marco Polo dining room (fabulous views as we departed the ports) 2) The outside movie theatre. At the back of the ship deck 12 (go to 11th floor then walk upstairs) instead of being at the pool deck. Very nice comfortable lounge furniture. I was surprised with the sun out how well the movie still showed on the screen. 3) Theatre. Very nice size for this size ship, never had a problem finding a seat at either time frame. Nice mixture of entertainment. 4) The table/bar area at the back of the ship just beyond the buffet. Very seldom crowded, quiet place to eat and enjoy a mixture of covered and uncovered seating. 5) Very good ship's excursions and I'm not a great lover of ship's excursions in general but these were exceptional. 6) Many nice quiet nooks inside to sit and read or just converse with friends. Read Less
Sail Date: October 2018
I chose this cruise because a group of us wanted to visit countries the apostles did their missions. The installation were very good, good options were also good and the service in the rooms was the best. Our allocated attendee Dewi was ... Read More
I chose this cruise because a group of us wanted to visit countries the apostles did their missions. The installation were very good, good options were also good and the service in the rooms was the best. Our allocated attendee Dewi was the best o ever had in any hotel or cruise. Seat down dinner was also a treat. The food selection was good and our waiters Arman, Linda and Adrian made our stay very enjoyable. Embarkation and disembarkation at every port was straight foward. We stayed on the 2nd deck. No window. Room was comfortable. The spa is also very, the persion garden, massagens and pedicures but you do pay excessively or these services. The worse think for me was the fact that they always chose to leave dock around dinner time and the initial rocking of the ship always made me sick and the service at customer service was not good. Some very rude lady. Not sure how she was selected to be in that post. Everyone i spoke too had a hard time whenever she was the one serving. We were a group of 95 people. There were also very limited activities and shows where sometimes very good most times not worth the time. Read Less
3 Helpful Votes
Sail Date: October 2018
It was the worse cruise we have ever been on. On getting to Rome Port the ship wasn’t there due to bad weather which they were aware of 24 hours beforehand. We then had to wait over 6 hours on a hard chair (if you were lucky to get ... Read More
It was the worse cruise we have ever been on. On getting to Rome Port the ship wasn’t there due to bad weather which they were aware of 24 hours beforehand. We then had to wait over 6 hours on a hard chair (if you were lucky to get one) and all we were offered was a small bottle of water and a small packet of crackers which they run out of so we only got 1 to share. When we got to our cabin it wasn’t cleaned out sticky marks on the unit. The toilet smelled. Had to ask for disinfectant. The hand towels were a disgrace ready for the bin. Then our fiasco began our air conditioning didn’t work and we had 5 visits from maintenance before they installed a new unit. We asked to be put into a different cabin but was told there weren’t none as shipwas full. Then on the 5th day toilet didn’t work so once again had to wait in cabin for anew system to be put in. The whole ship looked as if it needed refurbishing. There wasn’t any currency to be had on the places we were visiting . The days at sea were a disgrace nothing organised unless you wanted to gamble or attend an art auction. The excursions cost a fortune so didn’t go on any. All the food in restaurant came up cold and had to keep returning it and the variety of food was very poor. The entertainment was more suitable for children which obviously didn’t appeal to most people as the theatre was never full. It was such a disappointment as we went on this cruise to celebrate my husbands special birthday. Read Less
2 Helpful Votes
Sail Date: October 2018
We chose those cruise because it was going to places that we wanted to visit and also ports we have never been to be. Right from start it was horrific. We arrived at Rome port to find the ship not there. We were told there would be at ... Read More
We chose those cruise because it was going to places that we wanted to visit and also ports we have never been to be. Right from start it was horrific. We arrived at Rome port to find the ship not there. We were told there would be at least a delay of 6 hours due to bad weather. During that wait, which the cruise company were aware of all we were offered was a small bottle of water and a small packet oftuc biscuits but because they run out of them we had to share. There were not enough seats so we had to stand part of the time. Then we got to our state room to find the air conditioning not working which took them 5 attempts before it was put right. We had to wait in the room to explain the problem each time. Eventually they put a new system in which would have been done on the first visit. Then on 5th day toilet didn’t work so they had to put a new system in there. We asked to be put into a different cabin but we were told the cruise was fully booked. Also our cabin was never cleaned when we first got into it. Our hand towels were a disgrace. I have better dish clothes. The food in the restaurant always came cold and selection very poor. The whole of the ship looked as if it needed refurbishing. I have never been on a cruise where they didn’t have the currency of the places we were visiting. They didn’t even have euros. When we were at sea there was nothing to entertain us except if you were interested in the casino or going to an auction to bid for a painting. There were so many issues I could go on and on about it. It was even more of a disappointment as we were on the cruise to celebrate my husbands special birthday. Read Less
1 Helpful Vote
Sail Date: October 2018
Me and my husband plus a group of couples of 11 did the 12-Nights Israel and Mediterranean Cruise aboard Celebrity Constellation from October 30 to November 11, 2018. We are all seasoned cruisers having been cruised for 12 or more ... Read More
Me and my husband plus a group of couples of 11 did the 12-Nights Israel and Mediterranean Cruise aboard Celebrity Constellation from October 30 to November 11, 2018. We are all seasoned cruisers having been cruised for 12 or more times aboard Royal Caribbean, Norwegian and Carnival. It’s our first time to cruise with Celebrity. Here are our overall positive and negative comments. Positive Comments: Excellent Wait Staff on the Main Dining on Deck 4 where we had our group nightly dinner. Also most of the morning staff assigned at Oceanview Café on Deck 10 are commendable for their friendliness and quick in responding to our requests. The Hospitality Staff assigned on our decks (Deck 3, 7 and 8) are also friendly and are conscientious workers. One of them managed to memorize our names on the second day of the cruise. The Ultra Violet Party House Band that played at Reflections Lounge (Deck 11) and Rendezvous Lounge (Deck 4) provided excellent music especially catering to those who love disco/ballroom dancing. DJ Carlos is also commendable. Silent Disco was awesome. Negative Comments: I wonder why the staff at Guest Relations (Deck 3) provided different answers to the same question or issue at hand. I don’t normally give up if I wasn’t happy with the answer I received for the question or issue at hand. I noticed that you need to talk to the staff with higher position. For example, in the early morning of November 9 (at sea), I requested for new tags for earlier disembarkation be issued to my group. The first staff I approached at the Guest Relations advised me that she will consult with the team and will contact or leave a message to my stateroom. After a couple of hours, I went back to the Guest Relations desk for an update and this time a different staff but has a position by looking at her uniform. The staff asked me if I was issued the new tags and I said no. Right there and then she printed all the tags for all members of my group. What happens if I didn’t do a follow-up on the matter? Will I be falling in line together with the rest who have issues to be addressed at the last minute? Celebrity has poor security training. One gentleman from my group had a sort of harassment by one of their security staff on Deck 5 (Emporium). This gentleman just paid for his purchases when the security staff approached him suddenly (and rudely) and asked for his Sail Pass. Why would this security staff ask for his Sail Pass upfront? Guests are all scrutinized upon check-in and hence given a valid Sail Pass. When confronted, the security staff went away abruptly without apologizing or gave a reason for his action. We gathered that someone’s husband was missing and my friend was mistakenly identified. More than 24 hours had passed but no apology was issued and so I went to Guest Relations to ask for an update. After a few minutes, another security staff met us only to say that he’s waiting for the perfect time to issue an apology. That was bull. If that was the case, the apology should have been done on that same time and day. Celebrity hires inept staff. One lady in my group had contacted Celebrity a few months before sailing to arrange for distilled water for her CPAP machine. After checking-in, my lady friend went to her stateroom and called Guest Relations for her distilled water. A staff came with an empty water bottle. To cut the long story short, the “distilled water” was delivered to Stateroom 3029 and was used that night. My friend felt something unusual when she used her CPAP and complained to the Guest Relations. Well, what was delivered was distilled water used for batteries! Whoever arranged to fulfill the request was inept. Celebrity should be held responsible if something serious happened to my friend during the cruise. We requested for a special breakfast to be served on the last sea day since we’re aware that there’s a kitchen staff who can cook this breakfast menu. This was set for November 9 at 8:30 am in the main dining room with the maître-d. A couple days before November 9, I requested the maître-d to move the breakfast from 8:30 am to 8:45 am so we can attend the mass officiated daily by the Cruise Chaplain. The maître-d outrightly said NO since 8:45 am is almost closing time for breakfast. Come breakfast on November 9, half of my group were at the dining room at 8:30 am sharp. It was okay even though we didn’t have the same tables that we used nightly. However, to wait for the breakfast to be served way past 9:00 am (about 9:20 am) was unacceptable. It was ridiculous to think that my request to move our breakfast 15 minutes later was not granted! Furthermore, we waited for the service only to find out the rice was uncooked and the “tapa” we requested looked like “beef stroganoff”, the same of which was served at Oceanview Café on Deck 10. Worse, no one approached our tables to offer coffee, juices nor water. It looks like the staff was busy for lunch that day. One last thing re entertainment. The lady that performs with Good Vibes at Rendezvous (Deck 4) didn't look like she's an entertainer with the way she dresses. Lastly, we arrived at 12 noon on embarkation on October 30 at Civitavecchia terminal. However, embarkation was delayed to past 5:00 pm due to weather conditions the previous day. The guests who arrived at that time were offered a bottle of water and a small pack of cookies. Since Celebrity is a big cruise line and their cruises are a bit pricey, the guests should be offered at least decent sandwiches for waiting for more than 4 hours. Since it’s our first time with Celebrity, we will have second thoughts if we will book our future cruises with this cruise line. First impression lasts! Read Less
6 Helpful Votes
Sail Date: October 2018
We chose this cruise line because of the itinerary and that is the only reason, three days in Israel. Three cabins, two generations of cruisers. We have been on lots of cruises, never on Celebrity and never again! Let me start with ... Read More
We chose this cruise line because of the itinerary and that is the only reason, three days in Israel. Three cabins, two generations of cruisers. We have been on lots of cruises, never on Celebrity and never again! Let me start with the positive: big upgraded rooms (we paid for this!) nice staff. Now the negative: we paid to upgrade my parents, we show up at entry, there is no cabin for them and no one seems concerned. I pitched a fit and they found one. They charge for spin and Zumba and yoga classes, a first in my experience. No free Internet --in fact Internet charge was close to $500. Many rooms off limits thruout the cruise for private functions. Unless you drink tap water, coffee (lukewarm) or tea, you pay for ANYTHING you drink. You pay for specialty restaurants. You pay for gelato! Food in dining room and café was unbelievably tasteless even desserts!! Even croissants! No real fridge in rooms.No bottled water.Certain room service items were extra. Ship dirty and smelly Entertainment and activities scant.Forget TV movies and channels, very limited and mostly UK game shows!! Hard sell on everything, in fact, most "activites" were sale shows. 26 such events in ONE DAY. Port lectures were very poor and unreliable, mostly telling you where to shop at their "preferred: shops. It took us three hours to get a rerplacement bathroom light. Towels and sheets are very old and paper thin. Tap water is vile yellowish. Prized for trivia contests were pathetic...sunglass paper cover, small USB stick...?deck of cards Charged $50 for one small sack of laundry. The experience was laughably bad. Avoid at all costs. Read Less
Sail Date: October 2018
This is my 2nd Celebrity Cruise and it may be my last! The communication on the ship following severe weather and hitting another cruise ship was delayed, inconsistent and handled non-professionally by the captain and the officers. The ... Read More
This is my 2nd Celebrity Cruise and it may be my last! The communication on the ship following severe weather and hitting another cruise ship was delayed, inconsistent and handled non-professionally by the captain and the officers. The lack of trained personnel to answer questions, to direct to appropriate resources and to effectively and timely offer solutions were non existent. Understanding that we had to miss 2 ports of call due to poor weather, new excursions were not offered, access to free internet was not communicated effectively to make changes to hotels and airlines and a minimal of ship activities were added when a partial sea day was added. After I waited 1 hour for internet access (only 2 computer terminals were available) an officer confiscated the computer I was about to use forcibly and would not let me sign out of my Gmail account. Besides missing the ports of Liverno and Portofino we lost a planned day in Rome upon the completion of the cruise. A scheduled debarkation time of 5 am to Civitavecchia was changed to 2:30 pm. Following the pick-up of our luggage we did not arrive in Rome till 6 pm when all churches and places to visit were closed. We requested compensation(suggested $ towards a future cruise) for the lack of professional and timely customer service, missed planned travel opportunities and the lack of sleep received the last night of the cruise due to officer announcements after midnight and a rattling noise in our stateroom caused by the increased speed of the ship to arrive at our final destination which was denied. What was amazing to us was the Celebrity Public Relations Officer Marie Kirk elaborated on the lack of professionalism of the staff, the inability to calm and comfort the passengers and the insufficient communication of the staff to resolve the issues. She stated the staff would need additional training despite the numerous complaints they had received. Marie requested invoices regarding missed tours and other expenses accrued due to an inability to contact vendors with travel changes and these were denied, too. Is this customer service? Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.6
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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