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Sail Date: March 2019
We did this cruise because it included a land tour of the The Golden Triangle, which was fabulous. We have been on four celebrity cruises, so we felt confident in booking this one. Firstly the pros : Overall the staff were very ... Read More
We did this cruise because it included a land tour of the The Golden Triangle, which was fabulous. We have been on four celebrity cruises, so we felt confident in booking this one. Firstly the pros : Overall the staff were very friendly The ship was clean and tidy The entertainment was very good some nights When in port going ashore was run quite smoothly The pool area was kept clean and tidy Announcements were kept to a minimum Cons: The library was a disgrace, it is so minimal, nothing to read. Lack of meaningful activities, we are completely over trivia, bingo. Putting competitions ect. Several people complained to us that they were bored, it was time to go home they said. The upselling is tedious and cheapens the brand I ordered drinks at the pool bar, they were so awful I never repeated thay again. Drinks at the reflection bar were quite acceptable. We always look forward to the last night to enjoy the lobster tail. When it was served to us we were appalled, the majority of the shell contained some sort of filling which was inedible, no lobster flesh. We sent our meal back uneaten, shame on Celebrity, if you are cost cutting don't put lobster on the menu ! I think Celebrity have forgotten who their core market are, after many cruises I can see a large section is made up of baby boomers and older who would enjoy a lot more activities of enrichment than they are being offered. At certain times of the day tea, coffee and water were only available at the end of the Ocean view Cafe on level ten. Read Less
2 Helpful Votes
Sail Date: March 2019
We have have been traveling a fair bit for the past few decades. India and Sri Lanka have always been part of our to-go list but only wanted to do it on a cruise because we did not want to stay locally. Imagine our delight when we found ... Read More
We have have been traveling a fair bit for the past few decades. India and Sri Lanka have always been part of our to-go list but only wanted to do it on a cruise because we did not want to stay locally. Imagine our delight when we found this route. We have been to the other places included - Abu Dhabi, Dubai and Oman but we still joined a couple of the tours to revisit these wonderful places. Celebrity Constellation is a very tidy ship. The staff on board including our cabin steward made sure it was kept immaculate. Not once did I see plates or rubbish stacked anywhere. The ship is old but you will be surprised that we never saw any rust or dilapidated flooring, walls etc. Furniture - in the public and dining places were all in very good condition. The biggest downfall of this cruise were the shore excursions. The choices they gave were basically not interesting - just driving around the cities, having a few stops for pictures and a bit of shopping in the local filthy markets. The descriptions of the tours are not well prepared and often misleading. India is a place where people in their 50s visit. They let you walk and walk in the afternoon but they dont say that in the description of the tours. I was in two tours where guests complained to the guide why we have been walking for over 2 hours and worse, walking around in circles in those crowded streets. My husband and I thought it was just us having a whinge privately until we actually heard a couple of the other guests call the attention of the guides. Also, the places they chose to offer more often than not had no historical significance or mildly put, just useless and not interesting for the ordinary traveler. I have heard of other stories where they sent them to filthy plantation sites that did not even have any water. My husband and I think those who prepared and selected the tours on offer did not take their job seriously. I think they just came up with the list without even visiting or trying out these tours themselves. The experience we had with these tours have forced us to re-evaluate our future bookings with Celebrity. We compared the shore excursions being offered by other cruiseliners from the same port. Unfortunately, we found out that Celebrity does offer the poorest type of shore excursions for the other ports of our future cruises. People go on a cruise to see things and not just stay in the cabins. Hence, shore excursions are important. Another thing, we did not like in Celebrity Constellation is the limited number of places to dine. It was a 15 day cruise. Obviously, you cannot expect us to dine at the Blu ( for Aqua Class passengers) the whole time. They only had the main dining room ( San Marco), the Oceanview Buffet and the 3 specialty restaurants, the Tuscan Grill ( never changed its menu) , QSine ( food is truly horrible here) and the SUshi place. I have been used to ships with having at least 8 restaurants on offer. It is not the ship's fault but I think it is worth mentioning in order to avoid disappointment. The Oceanview buffet is were 90% of the passengers have their lunch. Choices are abundant but they seem to taste the same and are often cold. There were days when the food was actually great. The Entertainment is another disappointment. We thought the performers were auditioning for a job when the ship docked. The Cabin was okay except for the fact that the ship only had 5 movies on offer and was played on rotation. Hence by Day 6 you will have the video on Day 1 on offer again. You can opt to rent a movie. With Princess and Norwegian, if you are in this cabin class ( which is one step lower than the suites) you get a wide selection of movies. You can forget the TV unless you can stand 16 days of Fox News. In summary, you need to really do your research when joining a cruise of this type. It was not the worst cruise we ever were on BUT it could have been heaps better if our host pointed us to the right direction in order to see the better side of what India has to offer. The service we received from everyone from the cabin attendant, the restaurants, room service, stores, guest service, etc is one of the best we have experienced in a cruise liner. Read Less
Sail Date: March 2019
This cruise exceeded my expectations and this was my 39th cruise overall, over 7 different cruise lines. We were on its sister ship, the Millennium, in October and the Constellation seemed to be in better condition overall. The Millennium ... Read More
This cruise exceeded my expectations and this was my 39th cruise overall, over 7 different cruise lines. We were on its sister ship, the Millennium, in October and the Constellation seemed to be in better condition overall. The Millennium went into dry dock in Feb. and the Constellation is due early next year. We were Aqua class guaranteed and I knew there was a risk being on the 9th deck with noise up above from the pool deck, but I didn't expect banging 2 nights in a row at 3:00am. I let guest relations know, and the next morning they called to see if it had been quieter which it had. She told me they sent security there overnight to make sure it was quiet. We also got an unrelated call from Guest Relations to ask how our arrival to to ship went. We had a problem with Choice air reservations which cost us more at the airport and I was going to contact them then I returned from our trip to resolve it. Guest relations immediately issued me a credit on our account without going back through Choice Air. Our balcony cabin was similar to every other balcony we've had. Only room for one person to walk between the end of the bed and the wall. With Aqua Class we got extra spray jets in the shower. Relative to other cruises, I thought the entertainment was excellent. We had seen several of the guest entertainers on other cruises before, but the Celebrity entertainers were as good as I have seen on ships. They had 3 different enrichment speaking series for days at sea including an Improv duo that my husband loved. We don't do the trivia games or all the merchandise "sales" so that gave us something else to do since we do not hang out at the pool. The itinerary was the reason why we booked this cruise and it was fascinating. India is dirty and crowded, but that's India. It also has beautiful temples, outdoor laundries, gardens, upscale hotels, etc. It's part of the experience. Abu Dhabi and Dubai were much more western than I had anticipated. Phuket is a beach resort paradise. Singapore is immaculately clean and there's a lot to see there. I had arranged private tours in advance for each port, which I do for all of our cruises, so I can't comment on the shore excursions dept. On all cruise ships they are meant to be profit centers unless you go on luxury cruises where they are included. We ate our meals in Blu, the restaurant for Aqua Class. The sommelier and wait staff were exceptional. The food was better than the main dining room. We liked the speciality restaurant, Qsine, better than the Tuscan Grill. Qsine has 20 different tapas selections and we enjoyed everything we ordered. The Oceanview Cafe is at par with other Celebrity and Princess ships. There are a lot of selections but you have to go all the way around both sides to see everything. Azamara is better, Carnival, Royal Caribbean, and NCL are worse. If you are up for an exotic itinerary and can bear the heat and humidity in India, Sri Lanka, Thailand and Singapore, I would highly recommend this cruise. Read Less
4 Helpful Votes
Sail Date: March 2019
This is an older ship as has been reported. On the whole this doesn’t create issues as Celebrity has tried to keep the ship fairly tidy but it’s due for a major refit next year. Generally staff were all very cheerful (except the guy on ... Read More
This is an older ship as has been reported. On the whole this doesn’t create issues as Celebrity has tried to keep the ship fairly tidy but it’s due for a major refit next year. Generally staff were all very cheerful (except the guy on the bar in the main dining room who was also very reluctant to give you a glass if you ordered a beer or a can)! The Captain seemed a really nice chap and we did a very good ‘backstage’ tour in which he told us a lot about his job. As Aqua Class we ate mainly in the Blu Restaurant, with an excellent Maitre d’ in the form of Laurence, with Cathy very ably assisting her. Most of the dining room staff here were good too, although we did have a slight issue. Prior to leaving I had prebooked the extortionately priced internet package (over 287$) but had a bit of an argument with Celebrity’s U.K. office as I felt we had been misled over a few things, in particular poor information about the acquisition of visas for our trip. This caused us to pay significantly more than we needed to - I think over £300 for the 2 of us. Eventually we were given a voucher for a meal upgrade as an apology, which was supplied to us onboard. In the Blu restaurant one night, a waiter was obviously trying to ’upsell’ meals in these ‘speciality dining’ restaurants and we put our names down for one. Difficult to remember the conversation but I do feel we mentioned the voucher. He then said we were entitled to a ‘free’ lunch in one of the others’, which we took. When our ship’s bill came we had been charged for both meals. After showing them the invitation they had supplied, they removed the cost of one meal, but wouldn’t take off the other 50$. I saw the deputy manager responsible and made my feelings very clear! He said he’d get back to me later (after talking to his boss). They agreed to give us another free meal in another speciality dining room, rather than give us 50$ back. Reluctantly we agreed, but, what a shambles! As other passengers commented on frequently, the team are obviously trained to refund nothing and get what money they can out of you! The maitre d’ from Qsine asked which restaurant we wanted to go to and what time we wanted him to book us in. Surprise, surprise - we arrived and there was no booking! Luckily they had a table but we are still waiting to have it confirmed they’ve not charged us for it! Whilst writing this I also see they did not apply our Captain’s Circle credit to our prebooked internet package either but the thing that really upset us was our one prebooked excursion. We often do our own thing at ports as we find we can usually do things better, cheaper. However, if I see something we can’t arrange ourselves we go with the ship. In Goa the company were offering an excursion that appealed to us. It cost 440$ for the 2 of us, so was very expensive. However, it sounded good. We should have been taken around a market with the ship’s chef looking at fruit, vegetables and spices after which we were to taste a few local specialities. Then we were to go on a scenic drive to the Odzel Valley with ‘spectacular views of the bay’. Here we would have a cooking demonstration of local foods by a chef from the region followed by a 4 course meal, with beer or a soft drink. On returning to the ship we were also to have a special meal in the evening. What actually happened was that we were driven to the market through roadworks (they are building a motorway along the route - and have been for 4 years!) in a very rickety bus. We had a guide who kept telling us about local fish and coconut curries. At the market we walked around looking at the stalls, fruit and veg with one chilli stall (hardly worth the excursion description of being told all about local spices). We then went to a local ‘tour’ restaurant where we were served an average meal where we paid for our beer (and they overcharged us!). We had only meat curries which were so spicey most of the group couldn’t eat them. Despite all the cleanliness routine on the ship we were then given a plate of 6 desserts for 6 of us to eat from! No trip to the Odzel Valley, no cooking demonstration, no scenic views. Back at the ship the meal in the evening included 3 of the same dishes we’d had at lunchtime, one of which was served only luke warm! Again, no ‘typical’ Goan fish curry! Very disappointing and certainly not what we’d have booked up, let alone paid that sort of money for. Other people complained and head office in Miami were contacted, for which we were reimbursed 20%, their maximum, they said. This was flagrant mis-selling and should definitely have been more money. We enjoyed our cruise overall, and the destinations, but feel let down by the fact we saw nothing of Goa on that trip. It is the first time we have spent as long as 15 nights on a ship and enjoyed this, with more sea days. The itinerary is interesting and it was good to do a linear cruise as well. However, as you can tell, we had some issues and it amazes me that any large companies are prepared to dig their heels in over problems, rather than resolve them effectively. It leaves a bad taste in a customer’s mouth for such a small amount of their money. I told them I write reviews. SURELY, for what it would cost them, a suitable refund on both of these problems would have kept us happier and I wouldn’t have written this. They would have lost very little, yet do not seem to see the importance of customer relations. We had a behind the scenes ship tour and enjoyed this. Interesting to see what goes on behind view. The stage is very impressive and most of the entertainment was good. The band were very skilled and there was a good variety of shows, although the first comedian was poor, not at all funny. Food was usually pretty good, but variable and somewhat repetitive. A shame not to have Thai food in Thailand etc though. I like guacamole, which always seems to be in plentiful supply in the buffet on most ships, but not here. There are gaps in dining, sometimes when you return from trips annoyingly, but a stodgy afternoon tea is offered. Needs to be something other than chunky bread sandwiches and cakes. In Aqua class you get canapés but not sure these are worth having most of the time. Due to the hot air temperatures we only used the Persian Garden steam rooms etc once, too. We had a drinks package for the first time and, I have to say, I did appreciate not having to think about what we drank. Again, though, at times, costs were cut. There is a cocktail of the day, but often at an additional charge to the ‘classic package’. I like Mojitos, but these, and many others’ were made with nasty concentrate so were not nice. Also, I would say that there were not really many decent activities on on sea days. As we had 6 there was nothing to really encourage us to do much on quite a few days (apart from money making things like shop sales and art auctions)! We often read on our balcony. The pool is undersized and was often crowded. I’ve probably written enough now so... did we enjoy the cruise? Yes. Could there be improvements? Definitely. Should the ‘customer service team’ listen to passengers more? Absolutely. Should the company have more respect for passengers than making the odd 20$ extra? Certainly. If Celebrity have a cruise I want to go on again, I wouldn’t rule them out, but I might look for an alternative first. Just a little less penny pinching and they would not have made me feel like this! Read Less
3 Helpful Votes
Sail Date: March 2019
We got tired of Caribbean Islands, and have always wanted to see India. We weren't disappointed! Ship was OK, not new but fine. The crew were excellent, especially the Customer Relations desk which helped us out when my wife lost ... Read More
We got tired of Caribbean Islands, and have always wanted to see India. We weren't disappointed! Ship was OK, not new but fine. The crew were excellent, especially the Customer Relations desk which helped us out when my wife lost her medications and had to have replacements sent by UPS to Oman. We didn't go to the entertainments. The food was good but not great. Good steaks, Prime Rib and Chateaubriand, also good Lamb. Fish a bit disappointing. No problems with passports or visas - quite efficiently handled. We got e-visas for India - very simple process. Overall we really enjoyed the cruise, especially Mumbai, where we could have done with more time. Cochin, and Goa are mildly interesting, we didn't go ashore in Oman or New Mangalore. Took a private car from Muziris Heritage Tours in Mumbai - well worth it! Lilo Jose organised it , and Karim was an excellent guide - we saw a lot in the time available, and had an excellent curry! Read Less
7 Helpful Votes
Sail Date: March 2019
Booked the best of India and Sri Lanka at very short notice and with a great discount in the sale. This is our third Celebrity Cruise. The other two were on the Eclipse to the Baltic and on the Xpedition to Galapagos. This cruise was ... Read More
Booked the best of India and Sri Lanka at very short notice and with a great discount in the sale. This is our third Celebrity Cruise. The other two were on the Eclipse to the Baltic and on the Xpedition to Galapagos. This cruise was not in the same class. The ship is very dated with depressing brown decorations everywhere. I can look past this as it’s overdue a refurb which is planned shortly. What I can’t overlook is the aggressive sales strategy which is invasive throughout the ship. Seems to be a glorified shop on the sea! You are targeted for an upscale at every opportunity. Salesmen even visiting your table while you dine trying to sell various upscale dining events. The food standards have dropped massively even in the Specialty dining where two steaks were inedible. The main cafe area was like a scrum most days with some variable quality. The battered fish was so bad I saw many dishes being returned. Staff attitude was also variable which was a surprise as on previous trips all were exemplary. I made one complaint about a shore excursion which was not as described and it took two days to resolve. The Shore Excursion staff were very defensive although they eventually gave us 20% off the cost of the tour (which was fair). As far as the excursions go they are very expensive and if we went again we would make our own arrangements at every port which may did with positive reviews. To sum up there is much evidence of cost cutting and aggressive revenue generation which for me diminished the vacation experience. Celebrity seems to have lost its sparkle and sadly that will be our last cruise with them. Read Less
Sail Date: March 2019
What a disappointment! This was the first cruise we had been on and it has put us off cruising for life. Although the ship is due for a refit next year, we didn't really notice how tired it was. The cabin was fine, dining was ... Read More
What a disappointment! This was the first cruise we had been on and it has put us off cruising for life. Although the ship is due for a refit next year, we didn't really notice how tired it was. The cabin was fine, dining was great - great variety of food and plenty of it. Dining Room wine waiter refilled the glasses of the male guests - ladies had to ask for a refill? At some tables the bottle was left for the male diner... never at an all female table. It took a minimum of 20 minutes from ordering a drink to actually getting it? Staff on the whole (apart from the Guest Relations???) were friendly and helpful. Entertainment and Activities were dire! The theater hosted third rate entertainers and the activities consisted of throw the bean bag into a hole and ping pong? Evening activities seemed to be staff doing there utmost to sell you every type of watch from Rolex to Citizen, diamonds, designer clothes, jewelry, holidays.... they even had an art gallery with art auctions every day/evening? It must have been a contest to see who could con you out of the most money on your trip. Tours had been arranged in advance from Cruising Excursions and were excellent. India was a bit disappointing but could have spent more time in Muscat and Dubai. Embarkation and disembarkation was surprisingly easy in all ports. Read Less
Sail Date: March 2019
Sorry as an extremely seasoned cruisers this was the first time sailing with Celebrity and we were very disappointed. The ship was definitely no 5* the cabin was shabby the bed covers needed updating it was shabby, the towels and flannels ... Read More
Sorry as an extremely seasoned cruisers this was the first time sailing with Celebrity and we were very disappointed. The ship was definitely no 5* the cabin was shabby the bed covers needed updating it was shabby, the towels and flannels etc needed throwing out, the entertainment was not great and the service mediocre. Having said that our cabin steward and our waiters were satisfactory. Our over all impression of the company was that they have a policy of harassment towards their guests to get as much money out of you as they possibly can. We succumbed to buying a drink package on board but on days at sea there was hardly anywhere that you could get a drink before late afternoon. You basically had to be up on deck at the pool bar or the other option was the specialist coffee area where you could get very limited alcoholic drinks or fancy coffee. On sea days the coffee area was totally overwhelmed it was hopeless trying to find a seat or get a drink. Even until the last day of the cruise the pressure to buy another cruise or buy a dinner in one of the speciality restaurants it made us cringe with embarrassment. We have never experienced such relentless selling on any other cruise line and how they have a 5* status confounds us so we do not intend to back on a Celebrity Cruise again. Read Less
Sail Date: March 2019
we chose the cruise for the itenary and it was a area we wanted to go to but unfortunately we did not enjoy the "MDR" as the menu did not change we spent most of our time in the buffet where there was plenty choice also the ... Read More
we chose the cruise for the itenary and it was a area we wanted to go to but unfortunately we did not enjoy the "MDR" as the menu did not change we spent most of our time in the buffet where there was plenty choice also the entertainment was very poor indeed the main dance/singers only done 4 shows in the 15 day cruise not what we expected at all the house bands well to be honest a pub band would of been better the cruise director (Paul) he does not have a clue how to entertain most of the entertainment he done was game show style or putting round a restaurant and that's meant to be 5 star as for the ship itself we could not fault it very clean indeed the ship staff very friendly but it lacked atmosphere on the pool decks mainly at night the bars were all empty no music or dancing going on and we were not the only passengers to notice this some are celebrity regulars would we go with celebrity again I doubt it unless the rely look at all the areas that need to be looked at Read Less
6 Helpful Votes
Sail Date: March 2019
We chose this cruise for the itinerary. We stayed in Abudhabi for 3 nights in a hotel prior to boarding the ship. Boarding was chaos because Celebrity had given strict instruction that we needed to take 4 copies of our visas and 2 copies ... Read More
We chose this cruise for the itinerary. We stayed in Abudhabi for 3 nights in a hotel prior to boarding the ship. Boarding was chaos because Celebrity had given strict instruction that we needed to take 4 copies of our visas and 2 copies of our passport information. On arrival we were instructed to give a copy of our passport information to embarcation team and not our passport. The embarcation team promptly demanded our passports as they make their own copies and told us they did not require ours. We then proceeded to the check in desk where we were asked for our celebrity express pass. We informed them that we were not able to check in on their web site. We were then told don't worry most people have not been able to access our website so we stated from scratch. We finally boarded the ship and go to guest relations to give them the 4 copies of the India visas which were required. We were subsequently told that they only needed 1. The question that should be asked of Celebrity with over 2000 paasengers making all these photocopies half a rain forest would have been destroyed by making these unnecessary copies. The staff as always are brillant and special thanks to Surya Sunset bar and Chris The Sky lounge deck 11. PLEASE NOTE Celebrity double charge both myself and my husband's cards for almost $400 which meant we had to claim the money back via our banks. A lot of hassle to deal with when you get home!. Disembarkation was an absolute nightmare. We needed to leave the ship.at 4am we were told we couldn't as first disembarkation was at 6am. We were also told they would not have our passports back from Abu Dhabi immigation. We were given a letter and told to attend Alpha room at 2:15 on the 17 March as this was for guests leaving late 17. Upon arrival we were told this was only for guests leaving on the 17 and not for early leavers on the 18 and to go back to Guest relations. Guest relations final seem to understand we needed to leave the ship at 4am and we were to collect our passports after 9pm. On attending Guest relation at 9pm we were told they were not available until 3am. They finally registered our early morning call after 4 attempts. We were then informed that no porterage would be available at 4am so we had to drag our luggage off ourselves. The final slap in the face was when reaching the gangway we were told were not on list for disembarkation and they needed to call reception. After contacting Guest relation asking for clearance to allows to leave. The security confiscated our sea card passes and said because they had no facility the would check us out at 6am We felt the excursions were a con and expensive. We have sailed with several different cruise lines and we both came to the same decision that we would NEVER cruise with Celebrity again. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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