51 Uniworld River Princess Cruise Reviews

We are Heritage members and sailed with Uniworld before on the S.S. Joie de Vivre from Paris to Normandy. Our experience with Uniworld in 2017 was exceptional! BUT THIS EXPERIENCE ON RIVER PRINCESS WAS NOT! Front Desk Hotel Manager ... Read More
We are Heritage members and sailed with Uniworld before on the S.S. Joie de Vivre from Paris to Normandy. Our experience with Uniworld in 2017 was exceptional! BUT THIS EXPERIENCE ON RIVER PRINCESS WAS NOT! Front Desk Hotel Manager and staff looked upset and serious if you asked a question. No smiles at anytime. It was as if all of them had some attitudes. The wait staff were arguing at times in their Romanian or Slavic language-you could see the tension. I even had to get up at dinner to ask for water. They forgot my meal and had to remind them but all they always said was it is coming and then they would turn to each other and argue. It was extremely uncomfortable. The dining room was poorly set up not allowing much choices on seating to meet others and definitely NOT what our last experience was. It was a typical dining room as if it were on a Celebrity Cruise. The food on the River Princess was below standard-not typical of Uniworld’s fine culinary fare. It tasted comparable to most large massive mid budget cruise liners. We were extremely appalled that we were served a buffet one evening for dinner. Our Food was served Luke warm or cold at table side. I sent back several dinners due to flavor and being cold. My husband ordered a simple steak and looked grey in color as if they threw it is a broiler and rushed it out. He sent it back. We waited so long for our food to come a good portion of the time. Having to remind them! Never told in the morning there was a special dish. When the omelet station chef overheard me speak to another guest he said there is always a special and showed it to me. When I asked him to order me one, he said, " sorry, you have to go to your table and ask your waiter". The waiter NEVER CAME! I had to flag them down. That was done more than just one day on a 8 day trip. The choices of food served were the same almost everyday at lunch or breakfast. Many times.I had to wait 30 minutes for poached eggs. Poached eggs take 2-3 minutes to make. I made my own toast. The Eggs Benedict in morning was cold and thick sauce I could not eat it. Our tour guides were not the best and rushed us. Even an expert lecturer who traveled on the ship and spoke about the history stopped our guide during a tour and told her she was not telling the history as per the Jewish Heritage Tour it was to be. The ship was old and tired. My advice would be to remove this ship from circulation. It is old and many issues. The trip was from Vienna to Prague. They went to Nuremberg and bussed us to Prague-(4 hours) not given water bottles and stopped 1/2 way to buy some! Our choices of tours were do as locals with a basic walking neighborhoods, biking, hiking in Bavarian Forrest or Pay for other tours that were not worth the money-Especially the Schoenbrunn Palace-we paid 66Euro per person. We were taken to 4 rooms that were an apartment of a Queen who liked tropical islands and murals on walls, no furniture at all to view. Rushe in and out. There maybe 15 minutes it was so small. Took us on a specific tour in a museum to see directly the Vermeer painting a just a few other paintings. Then told to go to the gardens and walk around for 45 minutes in the blaring heat! She was abrupt and she had 45 minutes to herself and she could have let us stay in the museum if we chose too. But we HAD to leave it! We hung around in the heat and had nothing to do. I wrote a letter to corporate office explaining our experience in detail. They had the audacity to insult us with a $150 per person credit on board to be used on our next trip and expires no later than December 2020! Other passengers who had been on Uniworld before and had good experience prior were also upset and said Viking they took once did a better job on food , staff and quality. We are done with Uniworld. Read Less
Sail Date June 2019
We chose Uniworld after being told by the travel agent and the Uniworld rep. that the trip that they offer would meet our "bucket list" vacation as well as our anniversary. We were told that the ships, service, excursions, etc. ... Read More
We chose Uniworld after being told by the travel agent and the Uniworld rep. that the trip that they offer would meet our "bucket list" vacation as well as our anniversary. We were told that the ships, service, excursions, etc. were first rate and all of our dreams would be fulfilled. They took our deposit in March 2017 and the $15000 trip for my wife and me was paid by June 2018. When we arrived in Budapest in October, we were told by the Uniworld rep that the water levels were low and that we would need to change ships the 2nd day. We would again change ships another time during the vacation. We found out from the captains of 2 ships that the problems were going on for over 5 weeks. Yet, we heard nothing from the Company or our travel agent prior to the trip. In fact, another passenger had an email from a rep at Uniworld 2 weeks before the trip stating there was no issues on any of the rivers. In addition, the CEO of Uniworld sent a note to all passengers the 2nd week offering 200 dollars to use on the ship and 1500 credit for a trip taken in 2019. For your information, there is a limited area for all passengers to purchase anything. We bought an overpriced swiss army knife and woman's watch. It is doubtful we or any of the passengers we spoke with will use the cruise credit. We ended up taking bus tours more than cruising. We had itineraries change. Missed at least 4 of the ports we were supposed to see. Excursions were cut short. Oftentimes, the guides weren't aware we were coming. Excuses became the norm. Nobody from Uniworld corporate came. Even after returning and writing the CEO, Ellen Bettridge, we received a canned response a month after the letter was sent. The Company took the "low road" in not meeting our expectations and not alerting us of the water issues. They could have told us. Their reps could have alerted us, but they didn't. Says a lot about the Company. Read Less
Sail Date October 2018
We took the Uniworld European Jewels cruise between October 19 and November 3 from Budapest to Amsterdam. Due to low river levels, we spent far too much time on a bus, missed excursions and had to transfer to three different ships. The ... Read More
We took the Uniworld European Jewels cruise between October 19 and November 3 from Budapest to Amsterdam. Due to low river levels, we spent far too much time on a bus, missed excursions and had to transfer to three different ships. The core of our complaint is that Uniworld was aware of this issue all summer and did not give us the opportunity to decide for ourselves whether we wished to proceed or postpone. We had purchased expensive trip insurance for just such an eventuality. However, Uniworld only notified us late the day before we were scheduled to depart for Budapest, effectively taking the decision away from us and forcing us into a highly substandard experience of tremendously less value. As far as the onboard experience goes, it was generally quite wonderful. Personnel on all three ships worked hard to make the best of a bad situation. The Captain on the River Empress (second ship) demonstrated truly outstanding leadership skills. He led the crew in a way that made them want to perform well. He also took full responsibility and did a good job managing customer complaints associated with using tour buses versus sailing. Also, the laundry service was well done and prompt. Bar service was friendly and always available, which helped soothe nerves of frustrated passengers. One exception to the positive feedback concerning onboard experiences was that food quality was less than we had experienced on two previous Uniworld cruises. Especially early during the cruise, there were far too many buffet style meals. During a mid-cruise survey, I commented that the chef was strangely absent. On previous Uniworld cruises, the chef was the star of the show. The day after I submitted my comment, the chef began to appear in the dining room. Again, this speaks to the leadership qualities of Captian Ferdy on the River Empress. Read Less
Sail Date October 2018
This was our first river cruise and we worried it would be too small and slow for us. And it was. We're very active, independent, well-traveled cruisers. We chose Uniworld based on its ratings and claims, and because we liked this ... Read More
This was our first river cruise and we worried it would be too small and slow for us. And it was. We're very active, independent, well-traveled cruisers. We chose Uniworld based on its ratings and claims, and because we liked this itinerary plus the all-inclusive package. While we had some lovely experiences, saw some darling towns and met some special people (most from Down Under), we were disappointed by too much. --Our category 2 room was appallingly small. The kind where two people cannot pass at the same time and one person could get hurt in the bathroom. --We thought we would just pull up into nice towns and walk, but that happened only in Amsterdam, Rudesheim, Scheinfurt and Regensburg. Presumably we would have docked in Budapest (see below!). --Five days into the 16 day voyage, we were informed the sun deck would be closed from Wertheim to Passau due to low bridges: that’s 8 days, half the journey! Since we did not have a balcony, that deck is the only place to enjoy the outdoors on board. I learned near the end you could actually go up there when the barricade was down. But that was not communicated. This is important info I wish I knew before I signed up. --The food was was good but not great. The menu appeared to be spa-focused--healthy with smaller portions. That's a great premise and some of it was tasty. But more options would have been preferred, especially for dinner. (Really nice breakfast buffets). -- Passengers tend to be more sedentary so there were less options for the more active. In response, Peter the fitness director took a small group out a couple of times including biking. The boat's bikes were OK and easy to check out and use. --Finally, the communication was haphazard, relying on a debriefing each night before dinner by Agnes the cruise director. When things changed, we did not know and received contradictory info. The biggest disappointment was going through the Middle Rhine, one of the highlights with its castles along the banks. We were told to go to the sun deck at 8 a.m. but around 7:25, we saw castles passing by our room and realized we had already missed at least 10 km of the gorge. One day I was ready to go out for a walk before someone caught me to explain that plans had changed and we were in a different port and would be departing soon. I might have been stranded! I suggested Agnes simply put a notice at the central reception area with any major changes. She said she wasn't allowed to. On the plus side, Todol, the head of the dining room, was terrific and wrangled diet 7-up for me after I asked. There is self-service laundry for free (and for a fee), and a nice self-serve coffee machine down the hall (though it was busted for 3 days). Excursions were mostly good (whisper headsets were provided in your rooms). Some repeat travelers love Uniworld and felt very pampered. The Danube was so low (no major rains since April) we became stuck (something you never think about!) and could not finish out the cruise. We ended up bussed to two hotel nights in Vienna and one in Budapest, which were lovely and obviously an unexpected expense for Uniworld. That was a happy ending for us. Read Less
Sail Date August 2018
My husband and I chose this as a vacation in honor of our 35th anniversary. It did not disappoint! This was our first experience with river cruising. We were boarding in Amsterdam and arranged three days of our own visit to Amsterdam ... Read More
My husband and I chose this as a vacation in honor of our 35th anniversary. It did not disappoint! This was our first experience with river cruising. We were boarding in Amsterdam and arranged three days of our own visit to Amsterdam prior to arriving at the ship. (This was not a Uniworld "extension," just our own trip.) Uniworld lived up to its reviews and reputation and gave us a great time. We had been on ocean cruises before, but due to the small size of ship and crew and just 109 guests this week, river cruising was a more relaxed experience. Guests got to know each other and made friends, which made all activities and meals very pleasant. Every time there was getting on or off the ship for any reason, it was fast and simple. A benefit of river cruising is that there is never any tendering. You step straight off the ship. It never took more than 15 minutes from announced boarding time to sailing time each afternoon or evening. Cruise Manager Tomas was an outstanding personality in his role of keeping everything organized and keeping guests informed of each day's activities. The food on board ship was very good and the dining room staff were always attentive and eager to ensure an enjoyable experience. I have lactose intolerance and the staff worked very hard to make sure my needs were covered. Dining room design (on both ships) was adequate at dinner, when diners were seated. However, space for the breakfast and lunch buffets, when people needed to move around, was too tight. My husband felt that large, noisy groups got more attention from the wait staff. Since we were usually just two of us at the table, we waited a long time for some of the basic services (e.g., refilling water or wine glasses). The daily excursions were very worthwhile and there were always choices. Most of the tour guides were outstanding, especially in the northern and central stops in Germany. The excursions included lots of walking and biking and that had to be our exercise for the trip. The fitness facilities on board are tiny and there is no pool. There is theoretically a place to walk on the top deck, but for about a week of our trip the top deck was closed due to many low bridges and other technical issues. We used and paid for the ship's laundry service and this was worth the fees, which seemed reasonable give experience with other cruise lines. I don't think anyone should have to spend vacation time doing laundry! As we learned, returning guests to Uniworld get free laundry services on their cruise. The "regular" onboard entertainer was not exciting, but the visiting musicians gave great concerts. My favorite was the oompah band in Regensberg, Germany. They were as good as any professional band or orchestra to be found anywhere. The bends in the river in the title of this review had mostly to do with low water problems on the Danube. Although we expected to board the River Princess, it was stuck in Austria due to a low water point and could not sail to Amsterdam. As a result, we boarded the River Duchess (a virtually identical ship) and sailed on the Duchess for most of our cruise. Only the last three days were we able to sail on the Princess. Uniworld did a nearly seamless job in transferring us between the ships (made easier due to the identical layout and stateroom availability). There were small changes in the itinerary on the day before and the day of the actual transfer, and a few passengers grumbled, but it was a reasonable facilitation of the switch and we still had multiple excursions even if not the initially expected ones. Our only struggle with setting up our trip was booking our airline tickets. These are handled through a contractor. We had a great amount of difficulty getting seat assignments and ordering special meals -- on line, on the phone, and at airports. (These would have been very east to do if we had been booking our own tickets.) Uniworld was unable to help with any of this, but apologized and offered an onboard credit of $50 US for each of us in exchange for our trouble. This was certainly appreciated, but Uniworld should look at the kind of service that its guests are getting in working with airline plans. Note that if you want to arrive or depart on dates not in line with your cruise schedule (we arrived early), you pay a fee for each passenger. Read Less
Sail Date July 2018
We were first time river cruisers (2 Caribbean cruises), and we read Cruise Critic website for help. So, we wanted to put down any notes or tips for the next reader. As we did not know the river cruise market at all, we went to through ... Read More
We were first time river cruisers (2 Caribbean cruises), and we read Cruise Critic website for help. So, we wanted to put down any notes or tips for the next reader. As we did not know the river cruise market at all, we went to through our trusted, neighborhood Costco with its guaranteed service. We picked this cruise mainly because it grabbed two USA holidays (New Years and Christmas), and covered some ground (three countries, Germany, Austria, and Hungary). Booking with Costco was fairly easy and required several phone calls, a few e-mails and two FAXs, but that was about it. There was no mystery to the process. The pre-cruise package did not arrive within the 21 to 30 days before the cruise, so we had to call and have it FedExed to us. However, this was not a big deal - there is no work involved with the pre-cruise package – it is just your cruise ticket, luggage tags, your cruise ID Scantron cards, and itinerary book. We read the Cruise Companion PDF on the Uniworld website, and it covered almost everything. We also did our flights through Uniworld, paid the small fee booking fee to do it through Costco (25$ x 2), and had them book the flights on the days we picked. Uniworld’s airfares could not be beat. Overall, Costco was a very good way to book; they did everything they said they would. It should be noted that the free transfers Uniworld offers are only to and from the airport, only, on the cruise embarkation and disembarkation days, only. So, if you come in early, or by train, or not coming or going to the airport, then the free transfer does not apply, so budget for a taxi ride. We came in early because we were flying to Europe through the NE USA in the winter, and our taxi ride from the Grand Hotel in Nuremberg to boat was about 20 Euro. Some people did make the boat, but some of their luggage did not arrive for several days. This did not happen to us, but we prepared for losing a checked bag by “co-packing” (put one half of each other’s clothing and toiletries into each checked bag, that way, if you lose one bag, you still each have 50% of your clothes). Internet access onboard was great, as we were all given Vodaphones with a 300 mg limit, which we carried with us in our pocket at all times. So, we simply logged onto the Vodaphone via WIFI on our Smart phone, and we were our own Internet “hotspot” wherever we went, onboard, or off on excursions. Now, we did not stream movies, but with the 300 MG limit we had free real time map and search capabilities, which was useful. Do not forget to get the international dialing plan for your smart phone (10$ a day for us). We just had to remember to keep the Vodaphone unit charged. Before we left we also downloaded WHATS APP on our Smartphone which allowed us to text and send images, in real time, for free, to family in the USA. Everyone on the boat had WHATS APP. The Internet on the two computers in the ship’s lobby also worked fine when in port. The only time the boat did not have cell phone coverage was when we cruising through a few rural areas in Hungary. The purser onboard can change dollars to Euros, and provide Euros in small change. The purser does not provide Hungarian Florints. You can change dollars or Euros to Hungarian Florints easily around Budapest. Many places will accept Euros in Budapest/Hungary, but the exchange rate they give you will not be good and can add 10% or more to the price. It is better to get Hungarian Florints, or use your credit card, IF you do not have foreign transaction fee on the credit card, in Hungary. And, remember, many restaurants in Germany, Austria, and Hungary added a 12% gratuity at the bottom of the bill, so ask /check your bill; 10 to 12% is the max tip we found in the countries we visited. There were 2 washers and 2 dryers onboard which were free. You just ask the front desk concierge for detergent pods. This was useful, as the cruise was a longer one. Just do not wait to the last day onboard to do all your laundry. If you sometimes take non-prescription, cold medicine or decongestants or antacids or Tylenol, bring some along with you. They have a very different concept of “over the counter” in Germany. We thought the Uniworld cruise was impressive. While the ship was not one of Uniworlds newer “super-ships,” the ship and our room were kept spot-less, and bottled water and chocolate supplies were kept filled. The room was cleaned and the bed made every day and freshened throughout the day. Every night while we are at dinner, they placed a print-out of the next day’s itinerary on your bed with a little present of some sort. The itinerary was also available on the in room TV, which also showed your shipboard account balance, a variety of channels, and had some free movies. If you want ice in your room, ask the steward for an ice bucket, and they will keep one full of ice in your cabin. They tended to keep the general areas of the ship quite warm, so bring a short sleeve shirt, even if it is winter. Our stateroom had individual AC which worked very well and allowed us to cool the room off. The room also had an alarm clock with and Ipod player dock, so we could play our Ipod at all times. As far as adapters, there was one US plug in the bathroom and one US plug in bedroom which accepted US plugs for phone charging / laptops. They also provided a hair dryer in the stateroom. The bathroom was only big enough for one person, but we knew that going in. Exclusive events were very exclusive, and in all but one case, limited to the ship’s 108 passengers (the ship was not at its full capacity of 130). Some events required a sign up. Only two events required an additional fee, the Nuremberg historic tour (49 Euros each) and the New Years’ Day concert in Lichenstein Palace in Vienna (149 Euros each), and both were really amazing and well worth the fee. All of the tour guides spoke good English. It was also nice not to have to worry about tipping guides or crew, as it is all included with Uniworld, so no fumbling for money as you exit a bus. If you want a massage onboard, sign up fast – people know when the boat is cruising, and they quickly book the masseuse up for the whole day. We did not do one. Every evening they placed two copies of the next day’s itinerary on the stateroom bed. You could also pullup the itinerary on the TV in the stateroom. The food onboard was very good. The Uniworld cruise line hails from the luxury, Red Carnation Hotels, and many of their longstanding recipes are by its founder Bea Tollman and are quite good. You can find Bea Tollmans cookbook in the ships gift store. Breakfasts were buffet style with local sausage, bacon, eggs, French toast, omelet station, and baked beans (for the Brits and Australians). You could ask them to make a Spanish omelet or eggs Benedict, and they would whip one out. Lunch was also buffet style, and not to be missed. Lunch always had a blend of familiar dishes for each group onboard, and also dishes very local to the area were you were cruising. We tried a nibble of each of the local dishes, and all were interesting. Food quality was quite good – the crispy skin suckling pig, the veal Wiener schnitzel, and several soups were very excellent at lunch. Lunch also had a full salad bar, and the dishes did not repeat. Twice, we did lunch ashore when touring (Stiftskeller St. Peter in Salzburg, the oldest restaurant in Europe; and Restaurant Anton in Passau) and both were excellent. We also snacked at the local holiday markets during day trips. Dinner was sit down, with a set menu of two choices each of fresh bread, appetizer, entrée, and dessert, and very good full service from the wait-staff. The dinner menus were very good. There was always a stand-out dish. The wines which were poured each night at dinner were always from the region which the boat was traversing. Other options (steak and vegetarian and gluten free) were also always available at dinner. During the cocktail hour before dinner, the bartender in the lounge would provide a briefing on the wines to be served at dinner. As the place settings at dinner had white wine glasses, red wine glasses, and champagne glasses, we would have all three poured so we could experiment and try them all. You could also buy champagne or any wine while off the boat and they would pour it for you at dinner, free of charge. Dinner service by the wait staff was very good /crisp. In addition, the ship had room service, which we only used once. The bar was at the front of the ship and provided excellent views while cruising. We also received a daily briefing on the events of the next day during the cocktail hour before dinner. Premium liquors such as Makers Mark, two types of Calvados, and very good whiskey were included and served at no extra cost. The bar does have one copy of a liquor menu – it sits on the corner of the bar. A full time piano player who knew 2,000 songs (American, British, Australian, German, etc.) sat at a full size piano in the bar. On several occasions local musicians came onboard to play folk music which was specific to the region in which we were cruising. The guests onboard were primarily composed of Australians, Brits, Canadians, Americans (FL, SC, CA, PA, and TX), and New Zealanders. There was a wide range of ages, and it was certainly not, all retired, “older” people. We are in our 40s, and we were not the youngest passengers. There were full families onboard (but no little kids). They had tours for the super active (bike riding or a hike to the castle) to middle active (full morning walking tour) to less active (same sites were covered but the walking distances were more direct and short). Our boat had three Mercedes buses which followed along the river, and when we needed transport we would hop on a bus. Since it was your dedicated bus, you could leave things like jackets and umbrellas on the bus, which was quite convenient. The ride onboard was so smooth we had to look out the window to see if we were moving. Our stateroom walls were plushly covered with fabric, which made the cabin very, very quiet. The river also cooperated, and we had excellent water levels and all locks, which we tended to go through at night, appeared to work fine. The cruise had an excellent holiday feel. There were decorations and carols. The Captain even brought his family onboard for the holiday cruise. The Christmas markets were fun, and while we were worried we might miss them because we were there on holiday days, we did not need to worry. After Christmas, many of the Christmas markets then became New Years’ markets and were open for many days. Overall, retail remains very strong in all the cities we visited, so there were ample shopping opportunities. Overall, the cruise was a trip of a lifetime. Read Less
Sail Date December 2017
This being our first River Cruise, we were unsure of what to expect, however all fears were put aside from the first moment we were met by our Uniworld Representative at Budapest airport.The welcome was professional and warm and we were ... Read More
This being our first River Cruise, we were unsure of what to expect, however all fears were put aside from the first moment we were met by our Uniworld Representative at Budapest airport.The welcome was professional and warm and we were soon on our way to the dock in a luxurious vehicle. The Reception on board The River Princess was just as welcoming and we were invited to enjoy a lunch while our Room was being prepared. We were greatly impressed by the River Princess's Décor. Our experience on the two week European Jewels Cruise was one of wonder and enchantment. The variety of high quality, intimate shore excursions along with the professionalism of our guides was something we hadn't experienced before. Heidicha, our energetic Cruise Director was entertaining, funny and always ready to assist when necessary. The service supplied by all staff was amazingly caring. We enjoyed our nights listening to the River Princess Cocktail Musician and Guest Entertainers. The Dining Room Food selection and quality was 6 star. Not forgetting the 1st Class wine selection chosen from the various localities we travelled through. Hopefully it won't be too long before we enjoy another Uniworld Cruise Read Less
Sail Date June 2017
This cruise was recommended by my travel consultant. Met all my expectations. What stood out was the friendliness and professionalism of all the staff, always with a smile on their faces and nothing was too much trouble. I had a bit of ... Read More
This cruise was recommended by my travel consultant. Met all my expectations. What stood out was the friendliness and professionalism of all the staff, always with a smile on their faces and nothing was too much trouble. I had a bit of a medical problem while on board and they went to no end of trouble to help me get it sorted out. There was a good choice of outings in each port, all included in the cost of the trip. There were a few special trips that you could pay extra to go on. Didn't really need to do these as the free ones were all excellent and catered for different fitness levels. Food was excellent - plenty of variety and well-presented. Drinks and coffee were always available at no extra charge. I enjoyed going to the Piano Bar each evening for the entertainment. Csabo (?) provided good music - easy to listen to and he would play requests when asked. Great trip and I would recommend to anyone. Intend going on another of your cruises in the future. Read Less
Sail Date June 2017
Always wanted to cruise the Rhine river and now have achieved it. The management of the restaurant, tours and ship was outstanding leaving us to enjoy our holiday stress free. The tour guides utilised by Uniworld were excellent, they all ... Read More
Always wanted to cruise the Rhine river and now have achieved it. The management of the restaurant, tours and ship was outstanding leaving us to enjoy our holiday stress free. The tour guides utilised by Uniworld were excellent, they all knew their subject very well and presented the knowledge to us at a good level so that all understood. After each tour we were given time to explore the town by ourselves but with having had a tour earlier finding our way around was easy. I particularly enjoyed the fitness classes in the morning each one varied and just long enough. The restaurant and bar staff went out of their way to ensure we enjoyed our meals and time in the piano bar. Evening entertainment was very good, the pianist/vocalist entertained us with a wide variety of songs. Our stateroom was kept emasculate at all times and we enjoyed the little surprise each night when we returned to our cabin. All in all an outstanding job well done. Read Less
Sail Date May 2017
This was our first river cruise and we had never heard of UniWorld prior to our travel agent recommending them. Well I have to say, this company was fantastic, great food, wonderful crew who couldn't do enough to help and assist. One ... Read More
This was our first river cruise and we had never heard of UniWorld prior to our travel agent recommending them. Well I have to say, this company was fantastic, great food, wonderful crew who couldn't do enough to help and assist. One of the guest fell ill during the cruise, the captain arranged a taxi, went with the couple to the hospital, translated for them and waited with them until they could return to the boat, this was amazing service. We were not just guest, we felt like family, up there as one of our best holidays and we have had a few. All drinks were included in the price and there was no shortage of them, shore excursions were well planned with no issues and our entertainer engaged with us in a happy and friendly manner. We made a number of friends during this trip and hope to keep in contact with them in the future. My husband and I would defintely do another Uniworld trip. Read Less
Sail Date May 2017
After researching potential cruise companies for my first ever river cruise in Europe, I decided on Uniworld with its consistent annual award-winning history. I wanted a trip that covered all expenses, including accommodation, food, ... Read More
After researching potential cruise companies for my first ever river cruise in Europe, I decided on Uniworld with its consistent annual award-winning history. I wanted a trip that covered all expenses, including accommodation, food, beverage, tours/excursions with options for the less physically able - I use a walking stick - and gratuities, as once I stepped on board, I wanted to be carefree and to simply enjoy myself. Though my luxurious cabin and ensuite were compact, the bed was super comfortable, and there was abundant closet space with, surprisingly, plenty of clothes hangers :) As the French Balcony door slid open, I could enjoy fresh air, sunshine and constantly changing view from my cabin without heading up to the sun deck. Everything on this floating hotel was 5 star - the friendly yet professional staff bent over backwards to meet our needs - no request was too difficult; chef and his team cooked and baked everything onboard; and the ship was spotless. Cudos to the heads of departments who pulled their staff together into a wonderful team on the River Princess. Cudos to the staff as they helped each other out, even across departments, and radiated boundless and positive energy everyday, despite working hard for extremely long hours. We feasted shamelessly on full buffet breakfasts and lunches and a la carte dinners, and if you had room for fruit and desserts, they too were in plentiful supply. I do believe the majority of us were glad we brought loose comfortable clothes to accommodate expanding waistlines. As we stopped at a different town every day, food and wines from that particular region were featured on the menu for that day. Afternoon tea was available for those who still had an appetite between our main meals and the lolly counter was open 24 hours a day, and home-made cookies beside the self-catering hot drink machine on the patio. Cocktail hour tempted us with more exciting refreshments to try while we relaxed and chatted with soft gentle music played by the resident musician. After dinner, most of us would head to back to the Piano Lounge for more chin-wagging and themed nightly music you could along and dance to, if you had energy left after the day's excursions. Every evening before dinner, our cruise manager would go over what tours and excursion would be on offer the next day. This would be followed up with a printed schedule provided with a surprise of the day when our beds were turned down that evening. If you're active, there were walking and cycling tours you could go on, while the rest of us either took the day and/or afternoon city tours and other options on offer, or chose to while away the time to sit or stretch out on the sun deck. As always, plentiful liquid refreshments found their way up to quench our thirst.. As one who chose the 15 day Budapest to Amsterdam European Jewels cruise, I had a field day seeing and absorbing history and culture at every stop. I also loved the concert in Vienna, which included demonstrations of the Viennese Waltz and some entertaining light opera. You simply can't go to Vienna and not enjoy the music in a beautiful historical building. Though I arrived in Budapest then stepped on board straight away, I did stay a couple of days in Amsterdam on Uniworld's post-cruise package so I could explore the city and also look for windmills and tulips. I wish I had done a pre-cruise few days in Budapest as well. Would I go again with Uniworld? Ooohhhh, a definite YES! This first time has set the standard so high, that it would be a challenge to find any other company able to exceed my now skyhigh expectations. Read Less
Sail Date May 2017
This was our first river cruise and we chose Uniworld because of its all inclusive nature. We booked our own travel and stayed for 3 nights in Amsterdam prior to boarding the ship. When we did board mid day, we were welcomed and shown ... Read More
This was our first river cruise and we chose Uniworld because of its all inclusive nature. We booked our own travel and stayed for 3 nights in Amsterdam prior to boarding the ship. When we did board mid day, we were welcomed and shown around and encouraged to partake of the lounge offerings and lunch (and on the day of debarkation the guests were encouraged again to stay for lunch and hang out in the lounge until it was time to go to the airport or hotel). Our ship wasnt full and we upgraded our cabin for far less than we would have paid ahead of time. The food offerings daily were wide ranging, never repetitive and fabulous. Buffet at breakfast and lunch with cooked to order things available also. Dinner was menu driven and always in the Wow category. On cold days when we were on the deck to see the castles etc that we were passing, the staff brought blankets and hot drinks or alcoholic drinks, whatever one wished for. Daily meetings at happy hour enlightened us as to the excursions for the following day and sailing times etc, plus what the featured wines would be at dinner that night. Our cabin was small (they are all the same size regardless of the deck excepto for 4 slightly larger suites) but wonderfully comfortable with alot of storage. Daily maid service and nightly turn down and free washer and dryer use made it a complete luxury experience. Shore excursions were varied for all interests and abilities. We loved every minute and hated to leave. We opted to spend 3 nights in Budapest after disembarking and were glad we did, although we rather wished we had also booked some extra time in Vienna. Read Less
Sail Date April 2017
My "bucket list" contained Tulips, and I satisfied it with this cruise! Keukenhof Gardens was simply an amazing place. Even in inclement weather the tulips just "sparkle". Upon inquiry, Cruise Director Rik set us up ... Read More
My "bucket list" contained Tulips, and I satisfied it with this cruise! Keukenhof Gardens was simply an amazing place. Even in inclement weather the tulips just "sparkle". Upon inquiry, Cruise Director Rik set us up with a wheelchair, for which there was no charge! Otherwise, as an elder, I could hardly have seen very much (my adult granddaughter pushed me around for spectacular views). Delta Works is also very interesting. There was an option to view a film on that accomplishment without having to make the long trek to the actual gates. I didn't get off the boat for other ports and activities, as I had already visited the several locations. There was a great deal of walking to be done as part of the port activities. The entertainment including folkloric was excellent, and the food and staff service were exceptional. Staff was very generous with cocktails, etc. Fitness Room was well-equipped. Great cruise! Read Less
Sail Date April 2017
We chose this cruise to see the tulips at Keukenhof Gardens. This was our second Uniworld cruise and it was wonderful. Our first cruise was on the Maria Theresa and we wondered whether Uniworld’s excellent service would continue. It did. ... Read More
We chose this cruise to see the tulips at Keukenhof Gardens. This was our second Uniworld cruise and it was wonderful. Our first cruise was on the Maria Theresa and we wondered whether Uniworld’s excellent service would continue. It did. This cruise was on the River Princess which holds 130 guests and 41 crew. There were only 78 passengers and nothing ever felt crowded. The entire crew was extremely friendly and helpful. By the second day, it seemed every crew member knew you and greeted you by name. Whatever you needed was taken care of immediately. Our cruise director was wonderful and the local guides in each city were excellent. Food and beverages were delicious and plentiful. Although this was a smaller ship, our cabin (207) had plenty of room and storage space was plentiful. We were met at the airport by the Uniworld hostess who told us that it would be about a ten minute wait for the car to drive us to the ship. Once the car arrived, the driver took our luggage and drove us to the ship. After a quick check-in we enjoyed a delicious lunch, went to our cabin and unpacked. Although the shower contains a dispenser for shampoo, shower gel and body lotion, we prefer bar soap. Our room steward provided this immediately. On Uniworld, any request is promptly taken care of. A typical day: 6-11 am: Coffee and pastries in the patio. 7 am: Morning yoga 7:15-9 am: Breakfast (Buffet as well as menu items) 8:30-11:30 am: Walking tour (Depending on the number of participants, several groups of 12 to 15 people are formed, each group led by a local guide. There is always a gentle walking group that sees the same sights at a slower pace. Each person is provided a lightweight listening device with earpiece so that you’re always able to hear your guide even if you wander a bit from your group. All of the local guides were very knowledgeable and friendly. Breaks were provided to use restroom facilities.) 12-1:30 pm: Lunch (buffet) aboard ship. 6 pm: Cocktail hour (Uniworld provides beer, wine, liquor and soft drinks any time you want them included in the cost of the cruise. 6:45 pm: Cruise manager discusses the next day’s itinerary. 7-9 pm: Dinner with numerous menu choices. 9-10 pm: Evening entertainment in the Piano lounge. My wife had a dental procedure several weeks prior, and on the second day she was experiencing some tooth pain. The cruise director immediately arranged an appointment with a local dentist as well as a cab to get us there. Luckily it was nothing serious but Uniworld took care of getting her the treatment. At meals, seating is not assigned. There are tables for six, four or two. You may find a particular server you like so you’ll sit at their table or you may move around and meet new friends. Most people go into the dining room at 7 but if you choose to eat later, it’s not a problem. On this ship, there was not an alternative dining venue. At the end of the cruise, you’re asked about your debarkation plans. If you’re going directly to the airport, Uniworld provides bus transportation based upon your flight times. If you’re going to a hotel, they will arrange for a taxi and the time you wish. Uniworld is inclusive as far as tips. This includes tips to shipboard staff, city guides and bus drivers. You can certainly choose to tip extra but it is not expected and no staff member ever mentioned tips. You cannot book Uniworld directly, you have to use a travel agent. Our trip was wonderful and we booked another Uniworld cruise while on the ship due to the 20% discount offered. We’re off to Egypt in January. Read Less
Sail Date April 2017
It was our first trip with Uniworld and we had the usual first trip concerns, but were blown away with the entire package, ship, crew, meals and side trips. It was first class all the way from the time we got off the airplane until we got ... Read More
It was our first trip with Uniworld and we had the usual first trip concerns, but were blown away with the entire package, ship, crew, meals and side trips. It was first class all the way from the time we got off the airplane until we got in the cab for a stay over in Amsterdam. Within one or two days all the crew that we saw on a daily basis knew our names and what was our favorite beverage. The room service was great. There was a good variety of food which was very tasty and well presented. When we first stepped on board the interior decor just jumped out at you. The daily newspaper was a big surprise and did a good job of hitting the news highlights. We would never hesitate to use Uniworld for another cruise and would recommend them to our friends. In all it was a great experience. Read Less
Sail Date March 2017
This was our 4th UNIWORLD cruise. The ship was clean, the staff was great, the excursions were excellent. The tulips were open, the sun shone, the food was wonderful. Every need was met and exceeded on this trip. Whatever we asked for, ... Read More
This was our 4th UNIWORLD cruise. The ship was clean, the staff was great, the excursions were excellent. The tulips were open, the sun shone, the food was wonderful. Every need was met and exceeded on this trip. Whatever we asked for, they made happen. The price is great: all liquor and wine and gratuities were included. The entertainment was local and very enjoyable. A small ship and we had 66 people on board. Lots to do and see. Our cruise manager Sabine and cruise director Rick were extremely knowledgable. Loved it! This was the tulips and windmill cruise through Belgium and Netherlands. The windmills are amazing as well as beautiful. It's hard to believe that they built these hundreds of years ago! There were fresh flowers everywhere on the ship (tulips of course). Bicycles available and bike tours organized for those who wished to use them. PS: I did yoga most AM's with Peter and that got me ready for the day. Read Less
Sail Date March 2017
Where to begin... The ship is beautiful, the staff is friendly and efficient (I've never seen people work so hard, and always with a smile), the food was gourmet - fresh, delicious, cultural selections, the sailing was smooth and ... Read More
Where to begin... The ship is beautiful, the staff is friendly and efficient (I've never seen people work so hard, and always with a smile), the food was gourmet - fresh, delicious, cultural selections, the sailing was smooth and scenic, the tours were well planned and informative (wonderful tour guides), and we wanted for NOTHING! Although I was worried that I would be anxious about the time away from home (tacked a few days on before/after) and that I'd be bored after 14 days, that was not the case. Each day was different, each port offered something else, and the longer we were all together the friendlier the group became. Loved that there were only 130 passengers - felt like home. All non-suite cabins are the same size, and I found ours more than comfortable. There is plenty of storage, and it was very convenient that our suitcases fit beneath our bed, so once we unpacked that was it for the cruise. We were in the lowest area of the ship, and I enjoyed being more or less at water level. We didn't spend much time in the room anyway, absent sleeping on the ultra-comfy beds, so I was fine with not having paid extra for a full-window view. There was a convenient laundry area (complimentary), a library/game area, and the common areas of bar/dining/lobby. In addition to the visits ashore at each beautiful port, there was also onboard entertainment - regional demonstrations and even an oompah band while cruising through Germany. An optional excursion in Vienna (paid for with ship credit) was to a concert in a beautiful monastery - I was overwhelmed with emotion at making that memory. While I had some concern that I wouldn't have the right wardrobe for a "boutique" excursion, I needn't have worried. Even the formal nights were nice-casual, so no need to have brought "fancy" stuff. I would absolutely choose Uniworld again, and my bucket list dream would be to have my adult children along for the next adventure. Beyond memorable, and I have about 1700+ photos to provide me with a remembrance of this awesome time. Read Less
Sail Date October 2016
We found this to be the nicest cruise line that we have been on. The service was wonderful, great food, open bar, excursions included, gratuities included and we found the ship to be in excellent condition on all levels. Our cabin was ... Read More
We found this to be the nicest cruise line that we have been on. The service was wonderful, great food, open bar, excursions included, gratuities included and we found the ship to be in excellent condition on all levels. Our cabin was quite roomy and the bathroom was very nice. The staff could not have been more friendly or helpful. We chose to arrive in Budapest two days prior to the cruise and found that to be a great idea. We got used to the time change and were able to do some exploring on our own. The embarkation went so quickly and smoothly that it was over before I knew it. The ports and excursions were well thought out and Uniworlds guides were very good. The on board entertainment was much better than we had expected bringing in some local talent from villages along the way. We will recommend Uniworld to our friends. David & Maureen Mardesich Long Beach, CA Read Less
Sail Date October 2016
We chose Uniworld because we had sailed with them last year and so enjoyed the whole experience. The staff are amazing, friendly, helpful, even though English is not their language. The food was excellent and abundant. The dining room ... Read More
We chose Uniworld because we had sailed with them last year and so enjoyed the whole experience. The staff are amazing, friendly, helpful, even though English is not their language. The food was excellent and abundant. The dining room staff were attentive and friendly. The excursions are amazing. We visited sites, towns and places we had no idea existed showing the very long and varied past of the Balkans. We saw advanced civilizations that predated Stonehenge by thousands of years. The guides were extraordinarily knowledgeable, well spoken in excellent English and many times down right funny in explaining their proud history. We visited a fisherman's home and saw that all fisherman are the same the world over. And, no extra cost! We are going to do it again. As a master mariner and oceanographer, I wouldn't go with anyone else if there is a choice. We are planning on returning next year (2017). Read Less
Sail Date October 2016
The cruise was lovely. The ports were of great interest and the natural beauty of the Danube was amazing. We flew in to Prague and spent 2 nights there. It was my favorite city. The music, historic sites and the food were very good. ... Read More
The cruise was lovely. The ports were of great interest and the natural beauty of the Danube was amazing. We flew in to Prague and spent 2 nights there. It was my favorite city. The music, historic sites and the food were very good. Don't miss the concerts at the Mirror Chapel. The rooftop restaurant at the Prince U Hotel offered a view of the city and the famous clock. It is a 4 hour bus trip from Prague to Nuremberg, the embarkation city. Nuremberg sightseeing was OK. All of the other ports on the Delightful Danube cruise were exceptional. The River Princess is an older ship that is well maintained. The cabins are small. We had the least expensive cabin and I would do that again. We didn't feel the extra expense was worth it since you literally only sleep and shower in there. One of the advantages of Uniworld tours is everything is included: all alcoholic beverages, excursions and gratuities. The food very good with a nice variety of fish, chicken, pasta and beef all themed on the port we were in. The wines served were also from the various countries we were in. The Austrian red was very good. The staff in the restaurants and the bar were friendly and accommodating. They were the best in my cruising experience. The excursions were with well informed guides who gave insight into the national character and historic sights. We did a bike tour along the Danube that was beautiful and not too strenuous. The Cruise Director was ever present to help when needed and took friends to the hospital when they had a URI. This cruise was a great was to see the historic gems of Prague, Vienna, Budapest . Read Less
Sail Date September 2016
We wanted to see Budapest, Vienna and Prague all in one trip. Uniworld was recommended by friends who travel the world and had also been on Uniworld. They said there was a focus on food and wine - our focus as well! We were not ... Read More
We wanted to see Budapest, Vienna and Prague all in one trip. Uniworld was recommended by friends who travel the world and had also been on Uniworld. They said there was a focus on food and wine - our focus as well! We were not disappointed. Food, wine, service and wonderful staff. The trip was also "all inclusive", which made things so easy. All the tours were good as were the guides. The only extra was an abbey tour and concert in Vienna which was a highlight! The ship looked better in person than the brochure. Rooms were adequate with bathrooms on the smaller side, but all very nice and super clean as were all the areas. All staff were most accommodating, food choices plentiful and wine/snacks continuously offered in all areas. We have been on several cruise ships, and we really liked having only 100+ people. We made some good friends, and enjoyed everyone. We had an extra day in Budapest and also Prague. There is so much to see in both cities. Read Less
Sail Date September 2016
Our travel agent recommended Uniworld as she had taken one of their river cruises in the past and highly recommended them. We were very pleased overall. The food was very good and the service was excellent. The staff were all very ... Read More
Our travel agent recommended Uniworld as she had taken one of their river cruises in the past and highly recommended them. We were very pleased overall. The food was very good and the service was excellent. The staff were all very friendly and attentive. The only negative is that the ship was dated, especially the lounge area. The color scheme was not relaxing in that area, in our opinion. We had a French balcony which was a plus. The cabin had plenty of storage and room below the bed for luggage. The bathroom was small, but the shower was actually roomier than some we've experienced on larger ships. The guided tours were very good and the guides spoke excellent English and were very informative. We were provided with audio systems on the tours which were quite helpful. We would definitely sail with Uniworld again. We also had two days at a hotel in Prague with very nice accommodations and a convenient location. Our luggage was transferred from the hotel and was in our cabin as soon as we boarded the ship. Airport transfers were handled efficiently. Read Less
Sail Date September 2016
My husband and I just returned (Sept. 2016) from one of Uniworld's European Boutique River Cruises on The River Princess. We were on the Delightful Danube & Prague 10-day cruise. What a wonderful and memorable experience. ... Read More
My husband and I just returned (Sept. 2016) from one of Uniworld's European Boutique River Cruises on The River Princess. We were on the Delightful Danube & Prague 10-day cruise. What a wonderful and memorable experience. Previously we had been on 4 ocean cruises. River cruising is a different experience...more personal and intimate. The ship's public and private rooms all are decorated lovely and both were kept very clean. The dining room service and food was top-notch! Breakfast and lunch were buffet style with wonderful presentations and a very wide-range of delicious choices - something for everyone. Dinner was sit-down and equally as delicious. The land tours were very well organized and the tour guides were excellent. If you go on this cruise, skip the Regensburg City Walking Tour - it was uninteresting. Instead, perhaps take the BMW Factory Tour. Most of the entertainment, including the Captain's presentation about the ship and guest lecturers were interesting, information and entertaining. There was only one night in Vienna (Von Trapp singer) that we did not care for. We were thrilled with this cruise experience and highly recommend it. You won't be disappointed! Read Less
Sail Date September 2016
We took the Danube River Cruise from Prague to Budapest on the Uniworld Boutique River Cruise Collection. Our boat was the River Princess and had cabins for a maximum number of 130 guests. The smaller number of passengers made the cruise ... Read More
We took the Danube River Cruise from Prague to Budapest on the Uniworld Boutique River Cruise Collection. Our boat was the River Princess and had cabins for a maximum number of 130 guests. The smaller number of passengers made the cruise more intimate and enjoyable with the other passengers and the crew. The cabin was more spacious that I had experienced on other cruises. The food was outstanding and paired with wines for lunch and dinner. Entertainment was very enjoyable and matched the country / city where we were docked. The shores excursions at our ports of call were outstanding. The local guides were obviously well versed in their city and customs and were able to convey this information very well. Our cruise director was outstanding and knowledgeable in addition to being available when needed. The cruise was a little pricey, but all on-board and excursion tips were included, and all the drinks at dinner and the lounge were included. That and the fact that you wanted for nothing made the Uniworld Boutique River Cruise Collection for the Danube River Cruise a great selection. On my next river cruise, I would select the Uniworld Boutique River Cruise Collection. Read Less
Sail Date September 2016
River Princess Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 3.0 4.6
Entertainment 2.0 4.2
Public Rooms 4.0 4.6
Fitness Recreation 2.0 4.2
Family 1.0 4.2
Shore Excursion 4.0 4.5
Enrichment 3.0 4.6
Service 4.0 4.9
Value For Money 4.0 4.5
Rates 4.0 4.5

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