1,057 Holland America Zuiderdam Cruise Reviews

Typically cruise on Princess but wanted to try this due to itinerary. Hard not to compare Princess against Holland America. On the positive side we like the larger bathroom. Also the staff is great. On the not so positive side: The ship ... Read More
Typically cruise on Princess but wanted to try this due to itinerary. Hard not to compare Princess against Holland America. On the positive side we like the larger bathroom. Also the staff is great. On the not so positive side: The ship itself is old and is not well maintained compared to Princess ships except for cabins. Too much up selling in all areas. For example, Consistently being asked if we want to purchase a $75 steak or pay $25 for a lobster. When you say NO the demeanor of the staff seems to change. Not as attentive. Booked a walking tour at one of the ports. Due to fairly heavy and consistent rain and cold we thought it would be canceled but it wasn’t. Can’t imagine who would want to walk in the cold and rain for two hours. Probably will not be cruising with Holland America again anytime soon. Read Less
Sail Date October 2019
We selected the 12-day Canadian Maritimes cruise for the itinerary; the Zuiderdam was the only ship that offered it. We found the food quite good, and the cabin, dining, wine staff, and dining captain service excellent. We had a Verandah ... Read More
We selected the 12-day Canadian Maritimes cruise for the itinerary; the Zuiderdam was the only ship that offered it. We found the food quite good, and the cabin, dining, wine staff, and dining captain service excellent. We had a Verandah stateroom on Deck 6, and it was large-with lots of storage and a huge bathroom with soaking tub and double sinks. Our balcony was large, though we were not able to use it-too rainy and cool. Hurricane Dorian chased us up the coast--and the captain did an excellent job of escaping to calm waters. Even though we missed two ports and had two extra days at sea, we never had any qualms--even when the captain announced that we should secure everything in our cabins in the event of rough weather. Boarding was a mess--apparently Boston Port officials needed to do a surprise check of the ship. We spent 3 hours waiting to board and were not provided any snacks or water. Disembarkation was well-organized and speedy, and we were allowed to wait in our cabins until leaving. We were nicked and dimed to death--water, breakfast cocktails, pictures, bottles of wine, drinks in the Lido, special classes in the Fitness Center. They were there when you got off the ship, got on the ship, and in the Lido and dining room. We laughed at all the people who kept their key cards on lanyards--but you always had to present the cards. Bottles of wine were charged at 4 times what they would cost in Delaware--vastly overcharged. One downside of this cruise was the amateur entertainment--except in Lincoln Center--and the lack of any engaging acts. Entertainment seemed like an after thought. Another downside--the land tours were expensive for what they were. Four of us were traveling together, and we booked private tours at four of the stops. The price of the private tours per person was 20-30% cheaper than what was offered from the ship for the four of us---and there were not 52 people getting on and off the bus at each stop. Not all ports had access to private tours, in which case we booked ship tours. In Cornerbrook, we took the Gros Morne Park tour and spent 7 hours on the bus with three 20 minute stops and one hour-long lunch stop. It was torturous. In Baie-Comeau we took a four-hour bus tour of an inland shell valley of crushed shells and a puzzling exhibit about the last ice age. There are 55 steps up to the beginning of this exhibit, and there were many elderly people on the cruise who were challenged; no mention of this was made in the tour information. The final HA cruise tour straw was the five and a half hour Discover the Fjord Secrets of the Saguenay tour on a boat. We were the last people to board 20 minutes before it left. The only seats left were at the back of the boat over the propellers. For two and a half hours we could not hear the guide nor see the landscape because there were two partial walls on either side of us. I complained to the Cruise staff, and they begrudged us a 20% refund on two tickets totaling $340--not very customer-focused. Our previous other HA cruises 20 years ago were good. However, we will never book on a HA ship again--for the reasons stated above. Read Less
Sail Date September 2019
We have traveled with Holland America for many years...have been on the zuiderdam three years ago and was very happy. We picked the Canadian cruise from Boston to Quebec City because of going to New Foundland. Even though we got to ... Read More
We have traveled with Holland America for many years...have been on the zuiderdam three years ago and was very happy. We picked the Canadian cruise from Boston to Quebec City because of going to New Foundland. Even though we got to the pier at one o'clock ,the embarkation took over two hours, because the Coast Guard had a inspection. We were in a veranda cabin, it was very nice, except the bathroom needs a renovation badly. Dining has declined since the last time we were onboard the Zuiderdam. The menus for dinner in the main dining room were difficult to find something to eat each night..It had quite a lot of spicy entries, steak that were fatty, grizzly and tough to chew, continually trying to up sell lobster, steaks, and wine. The portions have been reduced in all dining venues. Lido for breakfast and lunch were very good. Lido dinner which is like dining room, is fair. The piano players in the Billboard and BB King, were fantastic ...can’t say the same for The main stage... Because of the hurricane, Dorian, we missed two ports in New Foundland.. the captain did a wonderful job avoiding the storm, except for telling all that the waves could be 40 feet. We were on two shore excursions, one in St Johns where we stood for almost an hour waiting for the previous tour to return. The other Peggy Cove, which was very pretty area but enjoyed the stop at cemetery whereSome people from the Titanic were buried. We were on the Kongingsdam in January 2019 and it was wonderful. Don’t think we will be back on Zuiderdam any time soon.. Read Less
Sail Date September 2019
Choose this cruise for its itinerary. Ireland / Iceland / Greenland, wow. All cruises have their plus and minuses. Major plus was the limited passengers (under 1700), and the route. Minuses was the disappointment in the food. ... Read More
Choose this cruise for its itinerary. Ireland / Iceland / Greenland, wow. All cruises have their plus and minuses. Major plus was the limited passengers (under 1700), and the route. Minuses was the disappointment in the food. Signature suite 6055 was nice and roomy. Entertainment good, services great (go find David in the Oceans Bar for the 4-5pm happy hour, he has great personality). Cabin stewards & Dining stewards were all great. Ports - 3 ports in Ireland all great, 2 ports in Iceland (somewhat disappointed), 2 ports Greenland - Prince Christian Sund is amazing. 2 Ports in Newfoundland, and 1 port in Nova Scotia. Embarkation in Rotterdam was the easiest I have ever had, Disembarkation in Boston was somewhat confusing ((no clue where/who to ask about wheelchair assist, managed to get off on our own. Then had the bus driver who could not help with luggage & did NOT know route to airport? Read Less
Sail Date August 2019
We booked this cruise as we always wanted to visit Iceland, Greenland and Ireland. We didn't have the greatest weather...however as my husband always reminds me...you pay your money and take your chances! The scenery and people ... Read More
We booked this cruise as we always wanted to visit Iceland, Greenland and Ireland. We didn't have the greatest weather...however as my husband always reminds me...you pay your money and take your chances! The scenery and people are so wonderful. We heard so many great reviews from friends that had taken this voyage. Our cabin on the Zuiderdam was a balcony #8121. This is located Aft - Starboard side - below the smoking section on Deck 9. So each morning and evening (5am & 11pm) we would hear the dragging of the chairs/tables above us. Our toilet was intermittant on flushing. Balcony was disgustingly dirty! The crew on all HAL ships are truly amazing...this makes for a great cruise. Pinnacle grill service was the worst we have ever experienced. Entertainment was terrible...the ONLY great show was "Step One" This particular cruise is expensive...I feel that the longer voyages 30+ days should have something unique ... a special captains party or something for the guests sailing the full cruise. Read Less
Sail Date July 2019
We recently completed a 17 day cruise across the North Atlantic aboard the Zuiderdam, billed as “Voyage of the Vikings” from Boston to Rotterdam. This is actually first part of a longer 35 day cruise that returns to Boston, visiting ... Read More
We recently completed a 17 day cruise across the North Atlantic aboard the Zuiderdam, billed as “Voyage of the Vikings” from Boston to Rotterdam. This is actually first part of a longer 35 day cruise that returns to Boston, visiting different ports coming and going. We were among the minority of guests who departed halfway through. Many guests don’t enjoying flying and dealing with jet lag and a voyage that begins and ends in the US is attractive to them. This cruise is only done once a year, and many people have apparently done it multiple times and sign up for it months in advance. Despite that the ship was not full. You want to learn about Vikings? If so, this is the cruise for you and there are quite a number of talks and presentations about the Vikings as explorers, plunderers, and traders, along with history of the various countries visited. This was reinforced by shore excursions. Cruisers should note that it's a rather expensive voyage, and that is also true of the shore excursions. At the last minute we were pleasantly surprised by an upgrade from the signature class cabin we had booked to a Neptune suite, a much larger cabin (#7073) with various extras, including a dedicated lounge. So that got the voyage off to a rousing start. Service met the usual high HAL standard whether we are talking about cabin stewards, dining room staff or concierges for the lounge. The concierges were quick to handle any minor issues we encountered, and were proactive in trying to be of help. I remember one rather rough night where they called and wanted to make sure we were not sea sick. On this voyage, we noticed the continuation of a trend we’ve perceived on HAL which is to make their voyages more “authentic”, which means substituting more “live” music for the traditional cruise song and dance shows, presentations by experts, and shore excursions that are more about exploring local cultures. HAL continues to go down this road by announcing they are bringing in more artistic dancers and local chefs. This is clearly how HAL seeks to differentiate itself from other cruise lines, including others in the Carnival Group. Given the age and economic status and propensity to travel of the average HAL guest, I can’t fault them for the strategy (and I very much appreciate the strategy myself, for this is my vision of what a cruise should be) but this is not a cruise for people who want an experience with games and pool parties and sports and late night entertainment on board, particularly if you have children. We ate in the dining room most nights, but also in the Pinnacle grill twice and once at Sel de Mer, which exists as a “pop up” restaurant only opening one or twice during the voyage. All the food was very good, though there seemed a little less variety than previous voyages. Though we frequented many of the music venues and enjoyed them very much, the other entertainment on board left a great deal to be desired and we hardly went to any of the shows. Entertainment is the weakest aspect of the HAL experience, but it is also the aspect of cruising I care about least. We took part in six excursions coordinated by HAL. There was the usual level of good organization, though as noted they were rather expensive. Weather was not particularly cooperative but that is not HAL's fault. This is something like our 11th cruise with HAL. We think of ourselves as quite experienced cruisers, but many of the travellers on this trip have hundreds and hundreds of cruise days to their credit, and travel to all corners of the world on multi month voyages. It’s a completely different kind of passenger than you find in the Caribbean or Alaska and you can learn a lot from them. I cannot say enough about the professionalism, positive attitude and courtesy of HAL personnel but in truth this is nothing new, for this has always been our experience with HAL and why we continue to use them exclusively for ocean cruising. Read Less
Sail Date July 2019
Ten years ago, 2009, my very first longer cruise was the HAL Voyage of the Vikings. It was 35 days RT from Boston on the Maasdam. It was exciting, and being from Florida, a real delight to escape the heat and see the North Atlantic. So ... Read More
Ten years ago, 2009, my very first longer cruise was the HAL Voyage of the Vikings. It was 35 days RT from Boston on the Maasdam. It was exciting, and being from Florida, a real delight to escape the heat and see the North Atlantic. So when I wanted to go back and do it again, I found that this cruise had become one of HAL's favorite and pricest itineraries, too rich for my travel budget. However, the Zuiderdam's 17 cruise from Rotterdam to Boston, which in fact was 1/2 half of the V of the V cruise, was a good deal. I booked an inside room, as most outside and better were sold out, and it got us there, thank you. With almost midnight sun part of the trip, the dark inside room wasn't so bad, but "it ain't no verandah" either. This review will be brief; This cruise was a dream. The Zuiderdam, at the ripe old age of 17, one year older than the Maasdam was at the time 10 years ago, is showing her age in places like the vista windows on the mid ship elevators, but was still very satisfying. Our room was fine. The MDR, we had assigned dining at 7:45 with a window side table, was excellent. Our waiter explained the offerings every night and his assistant remembered our preferences. Holland America has improved the food over the years and our seafood and beef selections were 5 stars. One complaint: the flowers have disappeared from the tables both in the MDR and the Lido. The enrichment lectures were excellent on the first half, not so good on the second. The officers greeted us at the gangway Portside on returning to the ship, unusual on a 1900 guest sized ship. They also were at every Gala night MDR entrance. We made every port this cruise and Captain Bart and Hotel Director Darren were visible and helpful as were many of the officers. We met a lot of wonderful people on this cruise, most of whom were well traveled and educated adventurers, some young, many older, from all over the world. Read Less
Sail Date July 2019
As always, this review will try to focus on the little things that might be missed, along with the details that may be overlooked in a broader review. This is especially true for the independent travelers who may wander off and do things ... Read More
As always, this review will try to focus on the little things that might be missed, along with the details that may be overlooked in a broader review. This is especially true for the independent travelers who may wander off and do things on their own in each location. Rotterdam Pre -cruise/ Embarkation: We flew into Amsterdam and took the train to Rotterdam. Sine there were four of us, I took advantage of the group discount tickets available online at the Dutch Railways website. This came out to 8 Euros per person instead of 13 euros per person if booked separately. The train station is inside the Amsterdam Airport and very easy to find. We stayed at the Hilton Rotterdam which is only a few blocks from the main Train station and centrally located for walking around Rotterdam. Rotterdam has a Saturday farmers market near the Markthal that if you are there on that day, is a worthwhile shopping event. The central shopping district and pedestrian streets were all close by. The RET Stadhuis metro station was right outside the back door of the Hilton. Only 4 euros one-way. There were escalators at both Stadhuis station and Wilhelminaplein station and the luggage was easy to roll-on roll-off the cars. It was three stops to Wilhelminaplein from Stadhuis and about 800 feet from the metro station to the Cruise Terminal. After dropping our bags, we went through security. I had a wine bottle in my bag for consumption in the room, and security never even checked it. My wife had a bottle of wine and a six pack of soda and security looked in her bag to ensure she didn't exceed the alcohol allowance. Note: In Reykjavik, my wife asked if she could take on a beer, and they said yes, as long as it was not more than six bottles. At other ports, I brought on beer and others were bringing on cans of soda with no problem. We arrived just after 1pm and received boarding group 9. Luckily Boarding group 8 was just finishing up so we were checked in within 5 minutes and walked aboard. Ship- overall very good- there were some spots in need of touch up/repair such as a broken bed lamp, a balconies badly in need of paint, and far too many cracked windows, but public areas were in good shape. I assume they are foregoing cosmetic maintenance items until dry dock. Even though we had some choppy seas for the first ten days the ship was very stable. Service was one of the best we have had on recent cruises. The HAL Navigator App (free WiFi on board for the App and HAL websites) had the daily menus in each dining area, including the Lido, posted. Also each day, an interactive activities list was available which duplicated the daily program so you could review and save your favorites. You can also book shore excursions on the App. No morning show. Never saw the Cruise Director until day 8. Jessica, our travel host was the face of HAL entertainment for the majority of the cruise. Most EXC lectures were scripted and did not provide a lot more detail than could be found online. Most of the port talks filled up the Main Stage at least 10 minutes prior with standing room only after that. Port Lectures lacked details regarding where we would be docked until the lecture was almost over so it was hard to reference the locations discussed during the lecture against the port area where you would be disembarked. The Orange party was at 10:30pm in BB King’s the day after the second gala night. Of course I fell asleep and missed it so can’t provide details. The Movie theater had comfortable lounge chairs but only played the same movies that were also on the In-room TV, so never saw the need to attend. The Gym was smaller than similar sized ships on other lines. There were plenty of treadmills, elliptical machines, and Dumbbells, but very little in the way of weight lifting equipment. One thing I really appreciated was Captain Bart Vaartjes announcing when Whales or Dolphins were spotted from the bridge. He also had a great sense of humor. About four hours out of Islafjordur on our way to Greenland I noticed in the room that it was suddenly very quiet. No engine noise and no air conditioner. Dead silent in fact.....30 seconds later the lights went out so we were now also in total darkness. The Capt. came on the speaker and said an engine had shut down and engineers were working on restoring power. After a few minutes power came back. For about 20 minutes we were drifting, but eventually the engine and air came back. We did not take a delay arriving in Greenland due to the outage. There was no real danger but it give us a little excitement as we drifted “powerless” for a short time. Upon leaving St. Pierre, the Captain announced that due to a Canadian law regarding the speed of ships in Canadian waters to protect the Right Whales that had changed June 24th (a month earlier) we would be arriving into Halifax two hours late. We were scheduled from 8am- 11pm so it did not infringe much on the time available in port, and we were not impacted since we didn’t have a shore excursion, but it was annoying that HAL didn’t mention this or adjust the itinerary when they knew about this over 30 days earlier. Food- Much better than my last HAL cruise. Lido Market (Cafeteria). The many individual food stations kept lines down. The only station that consistently had a line was the made-to-order pasta bar. Otherwise I never saw more then four people waiting in line at any food station. Most of the food items available each night in the MDR ( including Gala night) was also available in the Lido. There was hand dipped ice cream during lunch and dinner time. Typically there were three flavors available. Also soft serve was available on random days. Breakfast stations: The Bistro had made to order eggs, meat, and potatoes; Two Omelet stations, one with waffles and crepes, the other with a vegetarian and non-vegetarian Frittata each morning; Pastries; an Express Breakfast that was the same as the bistro but with no made-to-order eggs other than poached eggs and eggs Benedict, but also Fried Rice and occasionally Beans, Fried Bread and Tomatoes. Tip- any item can be put back on the griddle in the Bistro if you want it a little more done. This was especially popular in the morning for those that preferred crispy bacon. The Central Market in the morning had a selection of fruit, smoked salmon and cereals and Hors D'ouvres for lunch and dinner. Complimentary Drinks were ice tea, lemonade, coffee, hot tea, and water. The ice tea and lemonade were the typical flavored concentrates. However I thought the coffee was above average. Most days breakfast hours were 0700-1030 Lunch stations: Made to order pasta; The Bistro (one on each side) where you find the main courses, pre-made sandwiches plus a specialty sandwich each day, and two soups; Made to order Salads; Breads, Cheese, and the “Central Market” opposite the drink stations with small plates and hors d'ouvres. The Pasta and Salad stations stayed open until 5, although the Lido was only open for lunch from 11:30-2. MDR- Those with anytime dining were seated on deck 2. We never waited for more than a few minutes before being seated. I noticed that the 7:45 seating on deck 3 was consistently sparse with lots of open tables and many empty seats at tables with diners. Each meal was three courses. I am posting sample menus for MDR and Lido. In room dining was available from 1100-2300 with a selection of sandwiches, salads, soups, sides and desserts. There was also a limited selection after hours. Breakfast room service was a choice of omelets, scrambled eggs and meat/bread, pastries or cereals, with salmon Benedict or steak and eggs at additional cost unless in a Suite. Burger Bar items were also available for a $4.95 delivery charge. We had breakfast one morning and it showed up exactly on time, although lukewarm, which honestly can be expected for a delivery up to deck 7.. Typical mix of liquor and wine on board. Beer on tap was Heineken and Tiger. Bottles were the standard Bud, Heineken, Corona, Miller, plus Sam Adams and Lagunitas. We never ate at Canneleto or Pinnacle grill. There were two specialty nights towards the end of the cruise: Surf and Turf on the last Gala night, with Lobster available in both MDR and Lido, and New England night in the Lido when we were in Halifax with Salmon cakes, Lobster Mac and Cheese, Lobster rolls, and Pork pies. Finally, there was a late night spread from 10:30-11:30 with pub-type food such as pot stickers, chicken wings, egg rolls, nachos, potato chips, desserts, and the remaining Hors D'oeuvres. 'Dive In” Burger Bar- Made to order burgers and hot dogs. Place your order at the window and receive a pager for when your order is complete. Both the Burgers and coated fries were hot, fresh, and very tasty. Next to it is a Taco Bar, with beef or chicken and all the fixin’s and occasionally including fresh made guacamole. The only downside was the limited opening hours for both: 11:30am-5pm. This meant neither was open after returning from most ports. Summary: In the past, I have chosen HAL due to the itinerary, since they tend to stop at ports not visited by other cruise lines, and I just assumed the food and service may not be as good, but just considered this a fair trade-off. However, this cruise was head and shoulders above my last two HAL cruises. Until now, I couldn't understand based on previous cruises how Holland America was ranked as high as it was in some polls. Perhaps it is the inconsistency in service mentioned in some other threads, or perhaps it is just the Vista class ships have higher service standards. Ports: Lerwick- Tender port. We had to show our passports to Scottish Customs as we disembarked. Tender arrived at Victoria pier which is downtown across from the Anderson Wool store and Captain Flints Pub. We were scheduled to be there from 8-4, but the last tender back to ship was at 3. However, six hours was enough time to explore the town independently.  Most of the shops in town are close to the tender port, and easily walk-able from Victoria Pier. There is a Tesco Supermarket a mile and a half away along the water side trail where you can stock up on snacks. The Broch of Clickimin is close to the Tesco. This same waterside trail in the opposite direction also runs out to “The Knab” which is a nice walk with some great views. Reykjavik- Docked at Skarfabakki port about 2.5 miles out of town. There is a oceanfront walk from the port to town. Both Enterprise and EuropCar are within walking distance of the dock. If you overnight and have a rental car, there is ample free parking in the dock area. There is a large Icewear souvenir store at the port with prices similar to what you will find in town. We checked prices here first before going downtown, then did some last minute purchases here before leaving port. We never needed Kroner. Credit cards were accepted everywhere, and there was no problem accepting most US credit cards. There was a Port-provided shuttle to/from town for $20 round trip. We opted to rent a car and drove the Golden Circle, plus we also did the town Vik and the black sand beaches there and also made it to the Bridge America-Europe on day one. On day two we drove into downtown Reykjavik for some shopping. There was no problem finding parking downtown. Parking meters took credit cards and were in English, as was the self serve gas stations. The cost of the car, fuel, added insurance (which seems to be a “thing” in Iceland), was about the same as the cost of a private tour plus the town shuttle. The difference was flexibility and the options for additional stops. Driving in Iceland was easy for those who normally drive on the right side of the road. Lots of traffic circles/ roundabouts for those who struggle with such things. Akeyuri- docked downtown about a five minute walk from the Visitors Center. Just like in Reykjavik, there was another Icewear gift shop at the dock. If not doing a tour, most tourist shops are close by and it took us about 3 hours to browse most of the stores. We opted not to do the tours here as we had done the Golden Circle and Vik two days prior. (and have been to Yellowstone and Rotorua so this wasn’t our first volcanic area ). We found lots of spare time after doing the main shopping street so just wandered around the rest of the city until time to return. It was rainy, windy, and cold until about 2pm, then cleared up and became sunny. Islafjordur- Tender port, Very small town with some shops in the downtown. Tendered in at Njardarsund st., which is one block from the local microbrewery, Dokkan Brugghus. Like Akeruyi, it was cold and windy in the morning then was sunny in the afternoon. The shops were small and only one of these had “Islafjordur”-branded items. The whale bone Arch on the hill above town made for a nice picture and also provided an opportunity for a photo of Islafjordur with the ship and mountains in the background. Nanatolik- Tender port. We were dropped off across the bay from the visitors center, at the Havnevej industrial port, not the cruise dock next to the visitors center, so there was a bit of a walk for those with limited mobility. Most of the souvenirs in town were at the same visitors center so the small room filled up almost immediately and stayed that way all day with lines forming outside. The visitors center also sold tickets for several presentations by local entertainers. The Brugseni supermarket across the street also had some limited souvenirs. The Ravnefjeldet mountain directly behind town can be hiked up to different levels depending on ability. To get to it, follow the Tunuliaritseq road which turns into Islafjordurip road past the picturesque cemetery. The road ends at the trail. Reserve about an hour for going up and back to get some good panoramic pictures. On the sailaway, several Humpback Whales were feeding just outside the port. St Johns- Docked at Pier 10. Most shops and pubs are within the first three blocks away from the ship. We walked to the Quidi Vidi Brewery. It was a long 45 minutes walk through the suburbs. Nice to have a beer made with water from an iceberg, but not sure it was worth the time to get there. Signal Hill was encased in low clouds all day so there was no point in climbing up for a view. One odd thing was pushing our clocks back 30 minutes to match the local time zone, instead of the usual hour. St Pierre- Tender port. Dropped off at Quay Eric Taberly. Nice visitors center tent upon arrival with a band, free WiFi, coffee, OJ, danishes, and croissants. Most small shops were within three blocks of where we arrived. Point aux cannons lighthouse, The Battery, and Place Du General De Gaulle are all within a few minutes walk. Note that many stores close between 12 and 2. Sydney- Docked at Cruise Pavilion which had souvenir shops and a craft market. Nice waterside walkway that starts from dock with some shops and food trucks. There are several blocks of early 19th century houses across the street from the Cruise Pavilion. There are some small museums in several of these houses for only a few dollars admission. On Saturday there is the Cape Breton farmers market/ craft fair at the intersection of Esplanade and Falmouth streets. Halifax- Docked at Pier 20. Lots of shops inside the Cruise Terminal, plus a Farmers Market at the end of the Terminal building. There is a booth inside the Cruise Terminal as you walk in that sells HoHo bus tickets and various tours. There is also a visitors center booth as you walk in that can provide maps and suggestions for the day. They provided a walking tour map that we used to go though the high points of areas close by such as the Citadel, Maritime Museum, landmarks, and shopping areas. The boardwalk along the water was lined with shops, bars, food trucks and restaurants. We were here until 11pm, so there was ample opportunity to check out the local nightlife, but the Captain announced all passengers were onboard early, so we departed early as well. Boston- Disembarkation Customs was set up onboard the ship on deck 3 so there no need to clear Customs after disembarking from the ship. Consequently, we stayed in our room until just after our 9am group color was called and we went down to deck 3, showed the Customs official our passports, had our room key punched by HAL, and walked off the boat. It was a total of five minutes from leaving our room to arriving in baggage claim. Once in the cruise terminal, we located our bags that had been grouped by tag color, picked them up, and exited the Terminal. For those without a post-cruise Hotel, there were bus stops on the other side of the BCD building, or at the end of the Cruise terminal. The taxi line was directly ahead as we exited the Cruise Terminal. The taxi line was very long so we used a ride share which arrived within a minute. Nine minutes later we were at the Boston Airport. This was one of the fastest, most painless, disembarkation's ever. We left our room at 9:05, and were checked in and through security at Boston Airport by 9:55. Read Less
Sail Date July 2019
We chose the Zuiderdam for the Baltic cruise because we wanted an itinerary that had us in St Petersburg for two days since we wanted to more fully explore that port. We also wanted a smallish ship because we don’t want to contend with ... Read More
We chose the Zuiderdam for the Baltic cruise because we wanted an itinerary that had us in St Petersburg for two days since we wanted to more fully explore that port. We also wanted a smallish ship because we don’t want to contend with the number of people on the large ships and some of the small ships get too pricey. We chose wisely. We had an amazingly experience and among our group of 6 with mixed levels of cruising experiences we all agreed we would do it again. My husband and I got off and most ports and did things on our own with the exceptions of St Petersburg and Warnemünde where we had lined up tours with TJ Travel and Harry’s Taxi respectively for our group of six. Both tours were tremendous and well worth their price which was way less than the ship. In Stockholm my husband and I got a cab so we could start at the Vasa Museum and walk back. One couple did the Hop on Hop at some ports and the Easy Excursions from the ship at other ports except Tallinn which is an easy enough walk around for them. Our remaining twosome used a combo of HOHO and just walking off the ship at the other ports. We needed a cab in Tallinn for our couple with limited walking abilities. Tallinn has a HOHO but you cannot get into old town. This same couple used wheelchairs in St Petersburg provided by TJ Travel. We were confused the first couple days by the dining but got it sorted out. The flyer we receive each evening in our cabin indicated that it was open seating (or some similar term). We thought that meant our scheduled dining time was not being honored and instead we should go anytime. Well good news is that you can go at your scheduled time OR anytime. I like this feature a lot but it was a little confusing. We did want to go at the same time and have the same servers so we figured it out on day 2 and we did that going forward. The food was always amazing and varied. The only exception was embarcation day but I bet that is a crazy day for the kitchen. Great experience had by all! Read Less
Sail Date June 2019
The Northern Isles cruise was a great 14 day tour of Nordic country and history in Denmark, Norway, Iceland, Shetland Island and Scotland. The cruise had 5 full days in Iceland, longer than most tours. My husband and I went early to tour ... Read More
The Northern Isles cruise was a great 14 day tour of Nordic country and history in Denmark, Norway, Iceland, Shetland Island and Scotland. The cruise had 5 full days in Iceland, longer than most tours. My husband and I went early to tour Copenhagen/Sweden. Copenhagen has so many wonderful things to see you could easily spend 5 days just in that site alone. We took a fjord cruise and shopped in Bergen. We went on the troop wall tour in Ålesund, highly recommend. We booked a private tour to reduce the price. Seydisfjordur was a lovely town with colorful buildings. We took a tour to the interior part of Iceland’s Eastland. Next came Akureyri with the huge Godafoss waterfall and the really interesting Laufas Museum of a Church and preserved sod house. In Isafjordur, we took a tour with a local to Flateyri with a waterfall and the most amazing views of lupine flowers all over the county side and hillsides. The guide has rested eider down for the over 10000 ducks on his land. Then there were 2 days in Reykjavík with an Super Golden Circle tour and a city tour with the historic open air museum the next day. Lerwick and the Shetland Island was amazing, taking a small bus tour with a local, seeing the southern part of the island with amazing views, the Croft House museum, Scalloway museum with 5000 year old ruins and Sumburgh Head with Lighthouse and Puffin lined cliffs. Last stop was Inverggordon/Inverness, Scotland with a tour of Loch Ness, Culloden Battlefield, Clava Cairns and Inverness shopping. Many’s memories, any pictures. A cold was going around the ship and we both picked it up, luckily near the end of the cruise. The on ship experience was very peaceful. They had great EXC tour specialist that gave information. The shows did vary, some were not as interesting. They did have three large music venues to attend, we found we enjoyed some of the music days better, especially the five piece Ensemble at the Lincoln center room. The in room dining with always great with fresh food and came quickly. The main dining room, the food was very good and non-gala nights. The Lido market had a variety of food that was just fine. We ate once at the Pinnacle Grill, you can eat lunch there for only $10. This was a really good restaurant. I recommend purchasing the unlimited laundry, you can bring less clothing. We purchased drink cards of $250 rather than a higher price drink package. At the end of the cruise the money left on the gift card was applied to your account. Embarking and disembarking went very easy. We took a morning tour with airport transfer to the airport on the last day. Read Less
Sail Date June 2019
I'd have given this cruise an overall raging of 5 were it not for HAL cheating out on food, service and entertainment. Food was almost always JUST warm. No flavour and boring, I brought my own garlic powder is that's an ... Read More
I'd have given this cruise an overall raging of 5 were it not for HAL cheating out on food, service and entertainment. Food was almost always JUST warm. No flavour and boring, I brought my own garlic powder is that's an indication. Wine staff are ill equipped to offer any advice and are mostly bored with the job. We usually like to attend the Sip and Savour but after one, we stayed away because the so called sommelier had no real interest. She just went through the motions. I had to send back the escargot because they were actually over cooked. The dining room service is not very good. I think HAL reduced, again, the number of people working the dining room. Entertainment was largely just above the Busker level. Two very good dance performances by the group One Step. The five piece string and piano recitals in the Lincoln centre were quite good but other than that, entertainment was third class. The Lido for breakfasts and lunches was HAL's standard level of quality but the guy at the eggs station needs an attitude adjustment. The Drive In's food is just terrible ...... except for the fries. They are tolerable. Can't comment on HAL's tours because we don't take them. Waaaaaaay over priced. The ship was clean and our cabin attendants were very efficient. Our captain made entertaining and informative announcements. It was a good cruise but had the above been better, it would have rated as excellent. We tend to use the gym on sea day. Why were there no individual TV monitors on the cardio machines. Instead we had to watch CNN, FOX or BBC.....silently. Another thing. There are an awful lot of Canadians onboard. Why not offer the CBC Newsnetwork.....far better coverage. We finally attained that 4 Star Mariner status and enjoyed all that free laundry and discounted wine packages. Hopefully that does not change. Read Less
Sail Date June 2019
After 14 cruises with this storied line, I was disappointed with the Copenhagen-Copenhagen sailing that stopped in Norway, Iceland and Scotland:(Lerwick, Inverness were pleasant surprises) All the ports met expectations and more. ... Read More
After 14 cruises with this storied line, I was disappointed with the Copenhagen-Copenhagen sailing that stopped in Norway, Iceland and Scotland:(Lerwick, Inverness were pleasant surprises) All the ports met expectations and more. Holland's receptions had no music; first ship I've been on that had no orchestra; no appetizers, Bloody Mary's had no celery. B-B King's seemed to forget that they were there to play jazz and blues, not 90% rock n roll or whatever it took to get people on the dance floor. If it hadn't been for the Lincoln Center classical performers, there would have been No entertainment. There were no production shows, only a comedian, some signer and a local group that got on in Iceland for one evening that no one understood them or their music. There was an abundance of food that was either tasteless, undeterminable or the chef was left to make whatever he/she wanted. Salads had mushy substances instead of recognizable products(tuna, chicken)???pizza slices had virtually no cheese on them; sandwiches consisted mostly of bread, mayonnaise and mustard(cold cuts, chicken or salads composed less than 10%.) Hardboiled eggs served in room service had turned gray from age. I'd rate the food OVERALL: one level below fast food! Excursions were pricey and in one instance one bus had 64 people on it with one guide in Iceland. Needless to say, it was not worth it! The ports sold themselves in terms of their beauty, offerings and ability to get around on your own. I would recommend future passengers secure their own tours. Disembarkation was efficient and could not come fast enough. Read Less
Sail Date June 2019
ITINERARY is the reason to pick Holland America Line. However, we both came home sneezing and coughing because of the airco in the cabin that is placed right over the bed and cannot be shut off. This was also the case two years ago ... Read More
ITINERARY is the reason to pick Holland America Line. However, we both came home sneezing and coughing because of the airco in the cabin that is placed right over the bed and cannot be shut off. This was also the case two years ago when we also sailed with Zuiderdam but we figured this major problem would have been solved after the ship had been refurbished. But NO. We were certainly not the only people complaining about this problem and I would never book such a ship again. Service, food choice had also declined in two years. The menu was cut down, no more surf and turf, or baked Alaska. I do not mind paying for lobster ($20) but the quality was poor, lobster was small, hard and tasteless. Other dishes failed to impress as was the case earlier. Now the service has always been excellent, but also here they started dropping the ball, almost constantly. Three times our wine got lost and most dinner they were unable to serve us wine with first course, which is really a shame. Also on deck nine staff sometimes unfriendly, and hardly willing to serve. A great let down! We are going again with HAL in September on Koningsdam and on New Statendam service was better and the airco could be shut off, we always take veranda cabin to get in fresh air. Cabin staff was fine and we like the older look of Zuiderdam too but they really must get their act together and stop counting pennies. Read Less
Sail Date June 2019
This was our fourth Holland America cruise and our second HA cruise this year. We last sailed on the Westerdam around Japan which was fantastic. As this was also a vista class ship and we had also been on the Oosterdam we expected similar ... Read More
This was our fourth Holland America cruise and our second HA cruise this year. We last sailed on the Westerdam around Japan which was fantastic. As this was also a vista class ship and we had also been on the Oosterdam we expected similar levels of service. Sadly that wasn't the case. The embarkation from Copenhagen was managed well as was the disembarkation. We only did the 14 night section of this so we started and finished in Copenhagen. The cabin we were assigned was balcony cabin 7036 and while it looks good on the ship plan it is as noisy as hell. There is a crew access door immediately opposite the cabin door so all crew movements at early hours can be heard through what seems to be a paper thin door. Most staterooms are relatively soundproof when you take into account the white noise from the air conditioner / heater. People conducting conversations nearby in the hallway honestly felt like they were about to enter our room and could be heard clearly. It didn't help that the neighbour on one side had their tv at an audible volume until 11pm most nights and the other neighbour had room service delivered every morning at 7. The latter was a guaranteed wake up call as we heard the steward knocking and calling out room service every morning. I've had issues with rooms (plumbing or air conditioning faults) in the past where we were moved to another room but in this case they only had worse rooms (disabled which had no storage or a room adjacent to the lifts). We asked them to run some foam around the door to stop noise entry but that was done in a half hearted way and made no difference. At that point customer service ended. When we were on the Westerdam the food was so good I was advising people to switch from Azamara to HA. The food on Zuiderdam could be described as average at best. I have honestly had better meals in pubs and only one meal stood out over the 14 nights. Not sure if it is a new policy but breakfasts in the dining room didn't have pastries being offered and you had to request them. Even when you did request them you were offered a small selection in a bread basket. When I asked for a specific pastry I was told they didn't have them and yet when I walked upstairs they were in the Lido. The service in the dining room was good at a personal level but horrible at a systemic level. They would be nice as pie but forget to return with items you had asked for. Or they would bring two courses at the same time so one got cold. Or if they didn't do it that way they would serve the second course which had been sitting under a heat lamp and was baked dry and crispy. Think Swedish pancakes bain maried to a crispy tough mess. The ship is the oldest of the vista ships and it really looks it. Only two years older than the Westerdam and yet it looks very tired. Broken windows on upper decks and lift shafts and lots of clouded or water filled double glazed windows on lower decks. Not the end of the world but it spoke of the lack of effort evident in everything else we experienced. Instead of Holland America meaning a level of quality it reeked of cost cutting. As I said the itinerary was brilliant. We did Copenhagen, South Queensferry, Invergordon, Kirkwall, Stornoway, Belfast, Dublin, Cherbourg, Zeebrugge, Amsterdam, Oslo and back to Copenhagen. Shore excursions are notoriously overpriced but they come with the guarantee that the ship will wait for you if the tour goes pear shaped. Fine if that is your worry. We don't use them because they are so pricey. At two ports we paid for a taxi and did our own thing for less than the cost of a per person ship transfer. That speaks volumes about the HA penny pinching IMO. I don't sail for the "enrichment activities" or the casino or shows or fitness and am happy reading a book watching the world go by with a drink so my average rating on all reflects that. With what we paid per day I'm thinking next time I'll find the extra and go with Azamara because If this was indicative of how they are headed I fail to see any difference in quality between them and the cheaper brands under the Carnival banner. Read Less
Sail Date May 2019
Chose the cruise because of the advertised itinerary. HOWEVER, port times were on the average 3 hours shorter than stated in sales brochures. Four ports were on holiday or Sunday-nothing was open, and experiences were limited. ... Read More
Chose the cruise because of the advertised itinerary. HOWEVER, port times were on the average 3 hours shorter than stated in sales brochures. Four ports were on holiday or Sunday-nothing was open, and experiences were limited. Worst--Cherbourg, France docked on Sunday no rental cars were available all tours had been booked before we purchased the cruise, So my plans to visit the DDay beaches and museums were destroyed. The town was closed except for a couple of convenience stores and a few junk shops. I asked a cruise director why we had a Sea day Saturday and Cherbourg on Sunday- She became irate and said you have to be somewhere on Sunday (duh Sea Day). Oslo Norway - holiday everything closed or sold out. and on and on! Food was very poor quality overall, the Italian Specialty restaurant was a section of the buffet in which they placed a sign, a hostess station and table clothes. The Spa on the first day was a huge sales hustle trying to force overpriced treatments, but they offered same treatments at reduced prices throughout the cruise. A massage for $170. was the worst I've ever had-back was out because of the bed and the person barely touched my back, when I talked to management they said oh well! The kicker was my Wife left a small box of jewelry in a nightstand drawer. We tried to call from the Airport could not get Through. Tried to call the ship would have cost $8.00 per minute from the first ring. Landed in LA called Holland closed. Called on Monday to report the loss and explained that the only two people that had access were the cabin cleaners. They referred us to a lost and found service which we have contacted several times and received back have not found your item, I ask for a contact with the captain so I could advise him he had thieves on working the ship. Hollands response nothing-no contact information. Read Less
Sail Date May 2019
Holland america is a great line The zuiderdam was nice and clean and comfortable I like the food and the services Love the Baltic cruise St Petersburg Stonia Finland Sweden Denmark I had a great experience ... Read More
Holland america is a great line The zuiderdam was nice and clean and comfortable I like the food and the services Love the Baltic cruise St Petersburg Stonia Finland Sweden Denmark I had a great experience the excursions was beautiful The disembarkation and embarkatoin was nice and smooth Our dining room stuff ware wonderful specialy Herman and iman Love the wine tasting and wine package The captain was very friendly just like the rest of the crews entertainment was so so was okay Didn't like the idea of the yoga room all open concept saroundit with bicycle and other exercise machines Pools was clean and well look after I was disappointed because no library Only few books for exchange Not enough exercise class or activities I attended some free starch class The exercise room wasn't open tel 7 o'clock AM we ware waiting at the door 5 minutes after a sleepy fitness structure Appear and open the door I felt he was over worked Read Less
Sail Date May 2019
The destination and also wanted to see how good the silver line sailing was, first day entering the cabin we were allocated the toilets were not properly cleaned. We had to buy water which is a bare minimum when you see the cost.Even ... Read More
The destination and also wanted to see how good the silver line sailing was, first day entering the cabin we were allocated the toilets were not properly cleaned. We had to buy water which is a bare minimum when you see the cost.Even in remote places in India and Peru hotels provide bottled water for health reasons.No here it cost $27 for 6 litres of water. The entertainment was so sad the mainstage had only about 3 days of worth while entertaining! 2 good british acts ( one singer/entertainer Martin Kay and another comedian juggler) the dance troupe first production was so dated but the second was more modern and good ! The BB King Jazz team was good and entertaining! but only a few limited numbers. The billboard pianists were very good too. The classical shows were just ok.Like listening to you children performing at a term end concert. The Cruise director was non existence (very sad compared to NCL) the cruise captain was fabulous and kept the passengers well informed. The food at the Lido and dining room was the only saving grace! The burger by the pool is not worth mentioning! Such dry burgers ! The drinks were expensive but thanks for the happy hour!After charging excessive amounts still want passengers to pay a daily gratuity.Disgusting! If you are over 75 and have plenty of cash and want to retire to the staterooms by 7 this is a cruise ship for you.Spa the prices are three times at NCL.For meditation class 312.what a laugh Read Less
Sail Date May 2019
always wanted to visit Denmark, the homeland of my husband and since the cruise started in Copenhagen, this was our opportunity to do the Baltic Sea cruise. We always choose Holland America as the mid size ships are our preference. The ... Read More
always wanted to visit Denmark, the homeland of my husband and since the cruise started in Copenhagen, this was our opportunity to do the Baltic Sea cruise. We always choose Holland America as the mid size ships are our preference. The HAL ships are always relaxing and comfortable. The staff is fantastic, very friendly, approachable and well informed. The safety of the passengers is very evident and welcomed. The captain of the MS Zuiderdam was very visible and hands on. Dined at the Pinnacle restaurant and the food was superb. The ship was very clean and the décor tasteful. We chose a balcony suite on the fifth deck and it was convenient located to access both the Explorers Lounge, Main Stage as well as the main dining room. Both the embarkation as well as the dis-embarkment went very smoothly. Look forward to our next adventure with Holland America, it is always a well satisfying experience. Read Less
Sail Date May 2019
I wanted to express that this was a relaxing cruise, the activity was limited , but the food was excellent, excursions were good, entertainment was okay, the room was spacious, loved being on the top floor, the wait staff ... Read More
I wanted to express that this was a relaxing cruise, the activity was limited , but the food was excellent, excursions were good, entertainment was okay, the room was spacious, loved being on the top floor, the wait staff "Herman" any time dining located on floor 2, Herman was a wonderful server with a big smile, very helpful and tentative to me, the bartenders were wonderful. The candy man who was the greeter he always had a smile. The pasties were delicious and nicely displayed; Oliver in the bar was excellent he knew what I wanted to drink before sitting down. Oliver works in the Crows Nest. The towel staff and the pool area was supreme. The piano bar and BB King great music and dancing all night long. I learned a lot during the cooking demonstration well presented and demonstrated. The crew members who help you on and off the ship are great. The photographer Andrew was wonderful and Wayne in the Jewelry shop was full of hugs and smiles. Sung who worked in the perfume store beautiful girl. Read Less
Sail Date April 2019
We choose this cruise because it was a transatlantic combined with the Baltic ports, which we wanted to see, besides we were twice before in the Zuiderdam and had a fantastic time with great music and entertainment. This time in 26 ... Read More
We choose this cruise because it was a transatlantic combined with the Baltic ports, which we wanted to see, besides we were twice before in the Zuiderdam and had a fantastic time with great music and entertainment. This time in 26 days we had music at the Ocean Bar twice, one great show with Ikos Lakis and his Saxsophon which was as always magnificent. The rest of the shows were comedians than couldn't make anyone laugh, a piano player which was just o.k.. The Pinnacle Grill was the best food in the ship, as always. Excellent food and service. The dinning room food was o.k. twice I had to send my salmon back be cause was not even half cook. The best part of the dinning room were the servers, as always excellent service. My husband went a few times to the Lectures which he enjoyed. I went to American Test Kitchen which was very good. The ports. Bermuda was o.k. Pria de Vitoria was empty, not much to do. The Baltic stops were fantastic Amsterdam, Sudden, Belgium, Cherbourg France, Tallin, Berlin, Kiel, and the best by far 2 days in St. Petersburg, all amazing ports. Read Less
Sail Date April 2019
We had a sort of family cruise. Ended up only being 5 of us. This cruise was a good value for 11 nights, onboarding very easy, although I arrived on a red eye so first in line does help. First cruise with Holland, 10th overall, ... Read More
We had a sort of family cruise. Ended up only being 5 of us. This cruise was a good value for 11 nights, onboarding very easy, although I arrived on a red eye so first in line does help. First cruise with Holland, 10th overall, Princess, NCL, Carnival, Royal Carib.I'm mid 50s but it was like an Alaska Cruise, I felt young and thin Manicure/pedicure was great. Young gal said this was actually the youngest group she'd seen in 4 months. I did miss the energy of the other boats but Everyone was super friendly, staff and cruisers. Room was large. Ship is going in for refurbishment and that is good. It's needed. Now to food. Honestly, it was ok. I didnt like the Lido because there was a line for everything. I get cutting down on germs but it was a pain waiting to ask for most anything hot. Not just omelettes and waffles. Dining rooms always better. My favprite breakfast dining room is still Carnival, go figure. Dinners were nice, but not as good as Princess, Carnival or Royal. Similar to Norwegian. Workout area was also subdued machines weren't individual tv/music, so not at nice. Would I go again. Entertainment was nice. Not as lively again and not as much to do, but you can only do one thing at a time anyway. Would I go again. Sure. What's not to love about doing whatever you want , someone cooking for you and chocolates at night. Read Less
Sail Date April 2019
We were looking very much forward to this cruise starting with 11 days in Central America and the Panama Canal. After that we did cross the Atlantic ending up in Copenhagen. When we were checking in, we were very well taken care of by ... Read More
We were looking very much forward to this cruise starting with 11 days in Central America and the Panama Canal. After that we did cross the Atlantic ending up in Copenhagen. When we were checking in, we were very well taken care of by a Norwegian man. Entering the ship was a little less pleasant. The staff showing you onboard was not at all polite. Ok we expected to have a glass of champagne, when getting onboard, but no. For the first time ever on cruises (first time with HAL) there wasn't a glass of bobbles as a welcome. Our cabin was not ready yet, so we went up for some lunch. After lunch we went down to our cabin and could get in. The first thing we did was trying to put something in the small bedside table. The top drawer. In there there was some used napkins. We were surprised, but removed them. Then we found out, the small tabel in front og the sofa was really dirty. We called the cabin attendant and he came and we told what we were disappointed about. He found a wet cloth and wiped away the dust on the foot of the table. The top of the table was sticky, so we wanted that clean as well. We then saw, there was a table knife in the chair placed in front of the desk. When we got our suitcases and was unpacking we found some chocolate under the bed. Not at all ok cleaning. We didn't feel it was done at all better than what they was supposed to do every day, yes even worse. We thought it had to be reported to the head of the cleaning of the cabins, so we went to guest relations and a very polite and helpful young man from Austria took report and said he was very sorry. Later the head of cabins came and required the two cabin attendants to do a full and complete cleaning of the cabin. He offered us a bottle of wine as compensation. Later the guy from guest relations came with some fine chocolate as well. The temperature in our cabin was terrible, above 25 degree Celcius. A man from the repair department tried to mend it, but no matter what we did with scale there was no change. He would do something with the entire system, but when we came back after dinner, there was no change. We went down to guest relations again and they regretted and would send a new man. We said that otherwise we would come back to guest relations and sleep on the floor, as the temperature was fine here. The temperature was after a couple of days better, but we could still not regulate it. And some days later, we had the same problem again with too high temperature. Later in the cruise - on the second cruise - the opposite was the case with the temperature. One day it was less than 16 degree C. We complained again, and now it wasn't easy to get the temperature higher. Finally - five days before we ended up in Copenhagen - they managed to fix the aircondition. We could raise and lower the temperature. What a relief. But like the rest of the cabins it was not possible to turn off the airconditioning. Old ship! One day while we were laying on a sunbead by the pool we saw a man in the spa. He went in with his clothes and shoes and what was even worse, he was all the time spitting in the hot water. I went and told him to stop spitting as it was a source to people getting sick, if he had a disease. It would explosively grow in the very hot water. The man started screaming, that I was insulting and bothering him. He was really screaming. There is no pool-attendants at all by the pool, only waiters trying to sell drinks. Is that ok? we don't think so. The man went up of the spa and went to one of the waiters and talked to him. What they were discussing we don't know. After a while a very polite and pleasant man came and asked what happened. I told the story and he said they would make a report and I would get a copy. They knew who the man was. Later a couple of officers came. The went to the ladies from the beauty salon and talked to them. Then they came and asked for my version of the incident. They also said a report would be made. While they were talking to me an elderly American lady went into the spa and she was wearing outdoor sandals in the spa. No-one said anything to her. For several days we did not see the man in the spa, but some of the last days on the cruise he was back. He was still wearing jogging clothes and shoes when he went into the spa, and no-one of the staff did say anything. No-one was taking any notice of what was happening in the pool and spa. That is absolutely not ok and not something we have experienced before on cruisen on other shipping companies. On the first part of the cruise there was a show team onboard. This is also what we are used to from other cruises. The team disembarked in Fort Lauderdale, but we were sure a new team would board to the next cruise. No. Only entertainers was there. Some very good and some quite poor and without any experience. Only a couple of nights impressed. The wine, beer and drinks are very expensive. A drink-package is around 50$ per day for the cheapest. Much more expensive than what we have experienced elsewhere. On for instance Celebrity the drink package is included if you have an outer cabin or veranda cabin. The staff gratuity is not included in your ticket. You have to pay 14,5$ per person per day. Take that into consideration when you compare prices for different cruises, as it is included in some cruises, for instance in Celebrity cruises. All the staff in the dinner room is from either Philipines or Indonesia. Most are very polite and helpful, but many are not good enough understanding and speaking English. Some of the wine waiters do probably never taste wine, being Muslims. How can you then advice what is good for the food? The ship is built in 2002 and it seems as if there has been no upgrading since then. It is "tired" and really needs some renovation. We will most likely not travel with Holland America line again. We will choose Celebrity or something even better. Read Less
Sail Date April 2019
My wife and I chose this cruise because of a special promotion and it being a Panama Canal cruise. The ship itself was well maintained and the overall service was good, at best. The Captain and the crew were quite visible during the ... Read More
My wife and I chose this cruise because of a special promotion and it being a Panama Canal cruise. The ship itself was well maintained and the overall service was good, at best. The Captain and the crew were quite visible during the cruise and friendly. Service in the Lido Market was quite remarkable as compared to the dining room where if you arrived 45 minutes late, you weren't served. This is in light of the fact that the next seating was 2+hours away. Instead you're relegated to the open dining and wait another hour to be served. The quality of food throughout the ship started out very good and progressively deteriorated day to day. Squash and red peppers were mixed in everywhere and it was apparent that nothing went to waste because it kept turning up. Horrible combinations like sweet potato and apple soup! Except for pizza, there was no quick food available at dinner-anywhere. All of the food was portioned out by servers and you basically had to beg for extras. Very little cheese offering and no antipasto selection. Black olives only and dished out by the teaspoon. Off ship, the excursions were overpriced and undervalued but that seems to be industry wide. Tired of hearing guides lament how poor they are and rely on our tips. Guest entertainment was good but the "house" shows were quite boring. Read Less
Sail Date March 2019
This is about our 12th cruise, we previously cruised on Carnival and Disney, but mostly with Royal Caribbean. We had just tried Disney in 2018 but found that their experience just did not warrant their more expensive pricing. We cruised ... Read More
This is about our 12th cruise, we previously cruised on Carnival and Disney, but mostly with Royal Caribbean. We had just tried Disney in 2018 but found that their experience just did not warrant their more expensive pricing. We cruised many times on Royal and consider the Allure our "home" ship. But nothing on Royal really appealed to us, so we decided to branch out. We were celebrating our 33rd anniversary on this cruise, I'm 57 and my DW is 60. We stumbled up this cruise when I searched for Panama Canal. This cruise leaves from Florida, reached the canal, goes through the Gatun Locks and then returns to Florida. We have seen the original canal, but were very interested in seeing the new one. I also saw an excursion for a dome car train journey across the isthmus and that sealed the deal, Zuiderdam here we come! We were also excited to re-visit Aruba and Curacao and thought 5 days at sea would be some nice time to relax. We had no interest in Puerto Limon. Overall, i'd give it 3.5 out of 5. There was many great things about the cruise, but a lot of misses too. We had Neptune Suite 7069, midship near the Neptune lounge. It would compare to a Grand Suite on the Allure, It had plenty of space, lots of closet space, not so much in drawer space. The balcony had a table & 2 chairs and 2 loungers. We spent a lot of time out there. It has a flat screen TV with a few live TV channels, mostly news and ESPN for the Caribbean, not the US (think soccer, soccer and more soccer). Lots of movies and a few TV programs you can run like a DVR with no charge. Several Marvel and DC Movies, Mary Poppins Returns, Coco, Frozen, and come classics like Romancing the Stone. Lots of BBC Planet and the last 2 seasons of Big Bang Theory. This ship also had 2 documentaries on the Canals. Embarkation was a breeze, we were on the ship right at 11:30. Now, and we were aware of this, the age demographic for HAL is actually older than we are. This means you will encounter people who just aren't mobile and you need to bring your patience to deal with canes, scooters, wheel chairs and crowded elevators. If you are expecting to spend lots of family time on pool activities, and those sorts of things, then HAL is not for you. I think that is what I missed the most, there were times when there just wasn't enough things to do, other than trivia and bingo. By the 5th sea day, we were kind've bored with not a whole lot to do, and thus, things like America's Test Kitchen were so crowded as to be uncomfortable or you had to be there 45 minutes in advance and just sit there waiting for it to begin. Alright, let's talk food. Now, I know, food is very, very subjective. We rated it fair. We opted for My Time Dining. Several nights we didn't even try the dining room as service was very slow and/or nothing on the menu was attractive. We led us to the Lido or to Room Service. The Lido was hit, mostly miss. Breakfast was okay as you could order eggs specifically for you. Lunch was okay, really, nothing memorable comes to mind. The Dive In bar had great burgers and hot dogs, but their fries were embarrassingly bad. If you have to coat a potato to get a crispy fry then you don't know how to make fries and the Dive In fries are coated and I don't like those. And, really, how often can you have that for lunch? Once or twice was okay, but that was all I could stomach. The dining room food was just okay, as was the service. On the 2 nights we were sat by ourselves, the service was almost non-existent. It would take between 20-30 minutes between courses, and when our entree was served, they never came back and asked us how we liked it. Twice on My Time Dining we arrived at the dining room only to be told it was a 45 minute wait and that we should have made reservations! Really, "My Time Dining", see the My Time part of that? This means we don't know in advance when will dine! Never had this issue on Royal, we would show up and be seated within 10 minutes. And, as I previously said, if you seat us at a table for 2, this does not mean you can just serve us at your convenience. We had much better service when we were lucky enough to be seated with 4 to 6 others. The evening entertainment was very, very good. HAL has the "music walk" and all three stages are worth visiting. Our couple of Megan and Ethan in the Billboard Onboard lounge were really outstanding. We went every evening they performed. Lincoln Center stage had great musicians too. The evening stage entertainment had more hits than misses (one night it was just a movie), but we enjoyed the 3 singer and dancing shows. Island Magic Steel Drum gets a special mention too, wow, they blew us away. The service from our room attendants was spotless. We took one excursion, the dome car train ride across the isthmus. This included a stop at the new visitor center where we had the good fortune of catching a ship just entering the top canal on it's way to the Atlantic. The train ride was amazing. What wasn't amazing was that after the train ride we were unwillingly dragged to a mall with a duty free store that no one wanted to visit and where no one brought anything and it added 2 hours to our trip. This stop was not in the tour description and left us with a bad taste after what had been a truly memorable time. We did things by ourselves at Aruba, Curacao and Limon. Half Moon Cay is a great stop, too bad on board time is an early 2:30 so you don't really get a whole lot of time there, especially since it is a tender port so you have to allow transit time. We had great attendants for our room, no problems there, If you are Catholic, both Sundays offered mass, actually, mass is offered daily. Disembarkation was a breeze too. Read Less
Sail Date March 2019
This is our third cruise on Zuiderdam so we knew what to expect from the ship and were looking forward to seeing the Panama Canal up close and personal. We were given the opportunity to upgrade from our usual Neptune Suite to the Pinnacle ... Read More
This is our third cruise on Zuiderdam so we knew what to expect from the ship and were looking forward to seeing the Panama Canal up close and personal. We were given the opportunity to upgrade from our usual Neptune Suite to the Pinnacle Suite and jumped at the chance to experience this once in a lifetime deal. It did not disappoint. Embarkation and settling into our suite as a breeze. There are lots of activities on the ship from the Microsoft classes to musical performances to the EXC presentations. You can find something to do or do nothing with ease on this ship. There are a number of areas of the ship that we have found that were quiet and comfortable for relaxing and reading during the sea days. We occasionally visited the casino and really enjoyed the fact that it is one of the only HAL non-smoking casinos. We purchased a couple of excursions from HAL and both were well put together and done perfectly. Panama Canal transit was narrated by a naturalist with lots of facts about the history of the canal. We stayed on the ship for the whole day, most of it spent on our balcony, marveling at the engineering of this historic endeavor. Disembarkation was also perfect as we were escorted off the ship by the Neptune Lounge staff with our luggage waiting for us. Grabbed a porter and went through customs and to the garage and were on the road back to Ohio by 9am. Read Less
Sail Date March 2019
Zuiderdam Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.5 4.1
Entertainment 4.5 3.7
Public Rooms 3.5 4.1
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.8
Enrichment 5.0 3.6
Service 4.0 4.4
Value For Money 4.5 3.8
Rates 4.0 4.1

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