1 Helpful Vote
Sail Date: April 2019
Took my 83 year old father on a cruise. We flew into Miami, stayed at Cambria Blue Lagoon (very nice) and took a $10 pp shuttle to the port. We opted for The KEY which gave us a lot of nice perks (internet, choice seating, free lunch at ... Read More
Took my 83 year old father on a cruise. We flew into Miami, stayed at Cambria Blue Lagoon (very nice) and took a $10 pp shuttle to the port. We opted for The KEY which gave us a lot of nice perks (internet, choice seating, free lunch at chops grill day 1, etc. Got dad a balcony room (8582), and myself a Promenade Interior (8583) directly across from his. My father loved his cabin ... the fresh air and views. My cabin, however, was awful. Terrible toxic, chemical, mothball-like smell. I asked housekeeping to help twice. Two different staff members agreed it was unbearable, but offered no solution, no other cabin, no sympathy. (See more in my cabin review). The cruise and excursions we're enjoyable for my father. He enjoyed the food, the shows, the waterslides, the staff, and his cabin. I found the shows, the cruise director and the performances to be a bit cheesy and annoying. We loved our two excursions booked through the cruise ... The Dolphin Swim in Nassau and the Dragon Zip Line in Haiti. Incredibly professional and worth every penny The cruise staff was friendly. And the ship overall was clean. Read Less
2 Helpful Votes
Sail Date: March 2019
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these ... Read More
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these items to Guest Relations, they immediately offered a single outlet extension cord (8’ orange heavy duty) for power, and explained that the Olive Oil was a “prohibited Item.” I asked where it was prohibited because I certainly didn’t remember seeing such a warning, but she had no answer and no sympathy. When I asked where the suggestion box for the Hotel Manager was located, I was told that the only way to interact with him was to personally complain to the Guest Relations representatives (CSRs) who would enter it into the computer. Really? The last thing I want to do on a cruise is to have to wait in line to solve a problem I didn’t create. It’s a very outdated business model. RCI advertises the best WiFi at sea, but it’s still terrible. I made the mistake of thinking I could work in the library using e-mail to transfer files to/from my company. Regular Outlook would not function at all; probably due to “closed Ports” according to my IT department. My company’s Outlook Web Mail worked; but was very slow. Best case, it typically took 8-15 minutes to email or upload a 5-6 MB Excel or Word file (typically containing a dozen small photos). There was only one IT guy to help with WiFi log-on issues, and he only worked 8-hour shifts. Oh, they did have a couple of extra people occasionally standing at the help desk; but they only had very basic knowledge and could not help me. Being a healthy eater, I asked the attendant at the Gluten-Free salad station, where the Olive Oil and Vinegar were located. I was told there was only the “house dressings” available. A day later, I found those items located on a display with the steak sauces and condiments. Talk about a clueless staff! Butter? For breakfast on the first day, I picked up a pat of butter and took it to the table. The expiration date was 3/27/19, which was one year from the manufacture date. Since the 27th was only a few days away, I handed the pat to one of two restaurant managers that were apparently “supervising.” His response was that there were still a few days before expiration. So, I asked him why eating year old food did not seem wrong to him, but he simply protested that they had several days remaining. After the 27th, they were still serving the butter. And that’s why I like to bring my own olive oil. Read Less
2 Helpful Votes
Sail Date: March 2019
I wanted to try out the newly renovated ship. $113 M spent, looks like mostly for new water slides and pool decor. Air conditioning was not up to par, even crew was complaining about the heat. Several elevators not working for most of the ... Read More
I wanted to try out the newly renovated ship. $113 M spent, looks like mostly for new water slides and pool decor. Air conditioning was not up to par, even crew was complaining about the heat. Several elevators not working for most of the cruise. Seats broken in the theater and ice rink. Bathrooms near Windjammer not working at first. Holes in tile wall. Due to unrest in Venezuela, ship was unable to get some fresh fruit and vegetables. That was not a great deal, there was plenty to eat! Love the new Hooked restaurant. Chops was terrific, best filet i have ever eaten. Crew was friendly and attentive, food as usual was great. Shows were well done and contract entertainment was really good. Embarkation was a mess, delays and misdirected. Staff at the port didn’t seem to know or care what they were doing. Priority check-in meant nothing since most of the ship was priority. Tours and ports were great. First time at Labadee, enjoyed very much, lots of activities and also beautiful beaches and plenty of shady places too. Aruba is gorgeous, took see and sea tour. Saw plenty of beautiful fish at the shipwreck and divers. Bonaire and curaçao also beautiful stops, tour guides knowledgeable and friendly. Read Less
7 Helpful Votes
Sail Date: December 2018
We are back from our five-day cruise and already planning another one during Spring Break in March, 2019. We like cruising. I am not sure if we like Royal Caribbean, though. Our Navigator of the Seas cruise had ups and downs. The ... Read More
We are back from our five-day cruise and already planning another one during Spring Break in March, 2019. We like cruising. I am not sure if we like Royal Caribbean, though. Our Navigator of the Seas cruise had ups and downs. The 3,800-passenger capacity super-ship had the largest cabin room (200-sq. foot room, 65-sq. foot balcony) that Denise and I have ever experienced. It even had a large couch, and life looking out from a balcony is always better. Navigator is a beautiful ship. It has a promenade walkway that looks like a modern-city street, complete with attractive second-story apartments gracing one's view. Along this gorgeous walkway, there is a shop open where one can get coffee, tea, and pastries 24-hours a day. Now that's my kind of service. The overall service provided by the 1,100 workers is first-rate--as it is on nearly every cruise ship. C'mon, it's why we cruise. There were things about the Navigator of the Seas that make me question whether I want to cruise specifically with Royal Caribbean. This was my first Royal cruise, and it felt to me that Royal is using super-ships in search of families with children. The ad for Navigator online encourages passengers to "amp up" their experience. I am 64 years old, and I stood in front of the floor-to-ceiling amplifiers at a myriad number of rock concerts during the 1970s and 80s. At this time of my life, I desire a good meal with the woman I love--followed by a game of cribbage. So maybe Royal Caribbean is not the cruise line for me. A big factor that helps me decide on a cruise line is food quality. Overall, Navigator did not have the quality I wanted. The buffet food in the Windjammer Cafe was mediocre--not bad but not great, either. Then, on the second night of fine dining, Denise got food poisoning. We can never prove such a charge, but food poisoning is our conjecture. If correct, our experience underscores the following: when Navigator advertises that it provides "cuisines that you crave," food poisoning cannot be an cuisine option. There were meals offered every night of the cruise, and we think this one--spaghetti bolognese--was reheated. Denise was quarantined for 24 hours, and--to their credit--the staff did everything in their power to make her time enjoyable as well as safe. Take a five-day cruise, however, and remove 24 hours--it's not difficult to do the math. If there is one lesson you can take from our experience, it is this: always order the meals offered just for that specific evening. There is another factor for Navigator of the Seas to address. This was the dress code of fine dining. It simply was not enforced. People in short pants and t-shirts were often seated as if they were in their finest duds--and maybe they were. However, one of the major draws for me toward cruising is that I get to pretend I am rich. I have difficulty doing this in fine dining when I am seated next to a guy in short pants wearing a faded t-shirt that says "I Have The Answer." If Mr. Know has the answer, then I have the question: What is going on here? Royal Caribbean's Navigator of the Sea has issues, but we will not rule out using the cruise line in the future. Perhaps the two ships--Brilliance and Rhapsody--which regularly depart from Tampa will find their way into our cruising itinerary. Hopefully, these two ships will not talk about "amping up" that which we seek to calm down. Read Less
3 Helpful Votes
Sail Date: November 2018
Before giving my negative experiences, I want to say if you can't have fun on a cruise there is something wrong with you. We are platinum on Norwegian, but we were wanting to be diamond on Royal , so we booked this nine day cruise. ... Read More
Before giving my negative experiences, I want to say if you can't have fun on a cruise there is something wrong with you. We are platinum on Norwegian, but we were wanting to be diamond on Royal , so we booked this nine day cruise. We arrived at the port at 10:00, hoping to board by 11:30. Our status gives us Prority boarding. The boarding was horrible!! It was like herding cattle. The cameras were broken! And we didn't get on until 1:00!!! On the first day, we like to eat in the main dining room. It wasn't open. We had the Promenade inside room, which means we had a window overlooking the Promenade. This was really nice. We had the greatest cabin Stewart--- Camilla Trindade. She was wonderful! She was always there to help you and she always had a smile on her face! I have a C-PAC. She got me distilled water and an extension cord. I like to hang my shorts, but I didn't have enough pronged hangers. She brought me 10 more. EXCELLENT SERVICE!! The first Sea night we had a reservation at Chops. The appetizers were excellent. I had the shrimp cocktail and the crab cake. The shrimp were huge and the crab cake delicious. Then came the horrible steak. We got the 12 oz Ribeye ordered medium rare. It was well done. We sent it back. The second one was even worse! It was so thin--- no where near 12 oz. It was tough and well done. The next Sea night we ate at Giovanni's. We didn't like the appetizers , but the filet Mignon was EXCELLENT! It was cooked to perfection! We complemented the chef. We had already made reservations for our third night at Chops. The head of all the restaurants just happened to be at Giovanni's that night. We told him about our experience at Chops. He was wonderful! He told us he would change our last reservation to Giovanni's and he would allow us to get the appetizers brought to us from Chops. When we ate our last meal at Giovanni's everyone asked how we got those appetizers and we said, " Just Ask" We only took one tour and that was with Bonaire Vista Tours. Our tour guide was Joli and she was excellent. It was well worth the $35 per person. Now our other negative experience. We went to the Cruise Next desk and Erwin made our reservations for our next cruise on Norwegian in January. We also signed up for a Royal Carribean credit card. He was to have transferred all our on board charges to the new credit card, which he didn't handle correctly which we found out when we were disembarking. (which I will discuss later). Since the cruise in January was so close, we had to pay for it in full. That night I got a certificate from the Casino for $100 off the price of my next cruise. The next day I went back to Erwin twice. He said that because we had paid in full he couldn't apply the $100. I went to the casino host and he told me to talk to the head of the Cruise next desk. After three visits to Cruise Next I finally got it applied. Since you have to wait forever at the Cruise Next Desk to be helped-- this was a waste of my last Sea day!! I have to say the I like was Royal Carribean does in the main dining room for lunch. You can order from the menu or go to their Tutti a Bar or both. This is where you can have them custom make a salad the way you like it and you can fix your plate from a variety of entrees. They have an antipasti table. They have a table with all kinds of desserts, including a chocolate fountain and a sundae ice cream bar. I really enjoyed this. One night in the dining room, they have lobster. You can get as many lobsters as you want. On Norwegian they no longer serve lobster. One night they had baked Alaska, which I haven't seen on a cruise in years! Now to the horror in disembarking. It is always so easy on Norwegian, but it is a horror on Royal. We take SAS transportation to and from Fort Lauderdale and the port.( They are excellent!). But if you are after 10:00 you risk having to wait 45 minutes for them to pick you up. If you are through customs before that you don't have to wait long. With Royal you sign up for a time to disembark. We chose 9:00. We were number 17. 9:00 came and went and they hadn't called our number. They had stopped calling numbers at 15. Finally at 9:30 the girl suddenly called all numbers under 25. This made it a mad rush for 10 groups being called at once. When we finally got up to the station where they scan your card, they wouldn't let us off the ship because they said we hadn't paid our bill. We tried to give them the info over the phone, but they wouldn't allow it. We had to go up to customer service to sign for it to be paid. This was Erwin's fault. No one had called us or left us a message that there was a problem with our bill. THIS IS UNACCEPTABLE!! Then we finally get off the ship, the escalator to customs is broken. We had to wait forever for a elevator to get us to customs. A TOTAL NIGHTMARE!! Read Less
2 Helpful Votes
Sail Date: November 2018
This was my 6th cruise on Royal Caribbean. A group of 10 of us sailed out of Miami. I sailed on Oasis in June 2018 and while I am not in any way comparing the ships, Navigator just looked tired. The ship is a great size, big enough to ... Read More
This was my 6th cruise on Royal Caribbean. A group of 10 of us sailed out of Miami. I sailed on Oasis in June 2018 and while I am not in any way comparing the ships, Navigator just looked tired. The ship is a great size, big enough to wander without feeling overwhelmed but not so small that you feel cramped. The main areas were OK looking but the cabins are in desperate need of refurbishment. The chair and ottoman in our cabin were so dated and dirty that we didn't even sit in it. We had an interior virtual balcony room which I was looking forward to but as my 15 year old son stated "this is dumb". I was really thinking that it would enhance the experience but it didn't. We kept the curtain on it closed all the time. The food on the ship was very predictable. Breakfast in the Windjammer was the same everyday. My biggest complaint here was waffles. There was a waffle iron with a staff member making fresh waffles but only 4 at a time...so there was always a shortage. In the main dining room, the service was fantastic. We did have to fight tooth and nail to have us all seated together (not RC's fault, our travel agent didn't have our reservations linked). The dinner was pretty much a carbon copy of the other cruises I've had on Royal. No complaints about the taste, its just that it was exactly the same as other cruises I've taken. The deserts were bland however. The ice skating rink was cool and even saw the show. I did think it was odd that they used that space to do the Quest game show (again something I've seen on every RC cruise). Embarkation was great. No problems here at all. Disembarkation was a bit disappointing We waited in line for about 45 minutes to get off. Probably nothing they can do about that but the line started on one side of the ship wrapped through the main dining room and then to the other side of the ship before you can get off. From what I understand, the ship is due for dry dock in the next couple months. I think this will help the overall experience. Read Less
1 Helpful Vote
Sail Date: November 2018
We were supposed to sail from Southampton to Boston, New York, Port Canaveral and Miami. However, we were called on th Friday afternoon before the Monday cruise and told that due to storms in the Atlantic we would now go to Le Havre, ... Read More
We were supposed to sail from Southampton to Boston, New York, Port Canaveral and Miami. However, we were called on th Friday afternoon before the Monday cruise and told that due to storms in the Atlantic we would now go to Le Havre, Brugges and then Miami. Not quite the same appeal! We were offered a full refund if we cancelled but as booked the flights ourselves and non refundable hotel rooms in Miami we would have had to claim through our travel agent so we had no choice but to go. Having been to France and Belguim on numerous RC cruises, we were really not looking forward to the cruise even with the $200 OBC for the changes and 20% off what we paid for this cruise towards another. I did ask if there were really storms in the Atlantic or whether it was an excuse to have further repairs to the Ship after last weeks accident with the stabiliser making a large hole in the hull. I was told it was fully repaired. When we checked in on the Monday, I was told it was actually repaired this morning after people had disembarked. However, at the lifeboat drill the Captain said due to a gap in the storm we would now go to Gran Canria, Coco Cay, Port Canaveral and Miami so things looked better. 3 rough days at sea, due to storms was not too bad, have had worse in Iceland! Gran Canaria was ok, then it got warmer as we cruised towards Perfect Day Coco Cay (RC's private island). That morning the sea turned choppy and I had a feeling the tenders wouldn't be able to get us ashore. Unfortunately the captain soon came on and told us the same. We promptly turned around and left what looked like a building site (lots of work going on for next year) and went to Freeport Bahamas. Lots of shops but not much else. Worth noting that RC were charging whatever they could for excursions on Coco Cay, even for floating mat which seemed a rip off. I guess they want us to pay for the island for them. At this point it became a case of guess which port we are going to next. Then we went to Port Canaveral which was great. We had originally booked a tour of the space centre but was then told that due to immigration it would not be possible to have a guided tour and instead they would just take us there and we had to get around ourselves. At this point we were so used to changes we didn't care. So, we spent the day at the Space Centre at our leisure before heading to Miami. Cabin was good, central location which helped make the rough seas feel not as bad. We had to ask for bath robes and toiletries. Surprisingly our crown and anchor free gifts were in the cabin - normally I spend 2 days chasing. I was due a free gift for reaching 240 points on my June cruise so asked the diamond concierge about it. Was told I would receive it later in the cruise but did not. There was no sign of him the last few mornings in the lounge and he ignored the note I left for him. Thanks Ken! Emailed when I returned and it was posted out to me but not a good example of how to treat loyal customers. Food was very good. Slow setting up in the Windjammer for lunch and sometimes food was cold as had been left out whilst setting up. Staff very friendly and helpful. Was disappointed they only had the UHTmilk which tasted awful. Shops were the usual overpriced expensive items and the usual $10 tat sales. Lots to do during the day and evening though. Lessons learnt - never assume where you book is where you are going. Book refundable rooms if making your own plans for the start or end of your cruise Pack a mixture of clothes as some people were caught up with the change if destination and climate. Read Less
1 Helpful Vote
Sail Date: October 2018
Just returned from a short Stages cruise on Navigator of The Seas, Found good and bad points on board, I will start with the good. Embarking the ship was easy arriving by taxi we waited a short while, the were passed via security ... Read More
Just returned from a short Stages cruise on Navigator of The Seas, Found good and bad points on board, I will start with the good. Embarking the ship was easy arriving by taxi we waited a short while, the were passed via security check onto check in and on board, only to find no cabins were ready very little seating area, lunch was served in the Windjammer which was excellent but this quickly filled up, and seats here also run short, so it was eat up and back on your feet walking around looking for seats, cabins were opened at 1:30 pm but when we found ours it was still being cleaned, the luggage was also missing, and this never arrived till after 5pm.. Cabins were good but lacked a few home comforts no Shower Gel, Shower Caps, Hair Dryers etc. Crew were very good always a smile and tried hard to please, with exception of customer services, wifi desk , and the excursion desk. The excursion desk were no help , give no information and failed to arrange shuttle busses in port. We were allocated first sitting for dinner but told we there were no reserved tables and it was first come first served! So we dined in the Windjammer. The bars were VERY expensive at $8 a pint! With the result not many used them. Entertainment was first class with big star names like Michael Ball, Collabro, Bobby Dravro and a host more, only problems there were long queues for each show, with seats for some shows reserved for VIPs and shows often over run and clashed. On return to Southampton we were given breakfast and luggage unloaded with great speed as the ship had a very short turn round. One last point my wife was taken ill and we had to visit the medical centre twice , the staff were very good, but for the size of the ship was worried it was under staffed! Read Less
4 Helpful Votes
Sail Date: September 2018
We picked this cruise for the itinerary but as we’d cruised with RCI once before felt confident in our choice of cruise company too. We soon found that service & quality have gone downhill. Let’s start with the positives- ... Read More
We picked this cruise for the itinerary but as we’d cruised with RCI once before felt confident in our choice of cruise company too. We soon found that service & quality have gone downhill. Let’s start with the positives- Happy bar staff (most of them!) Wonderful cabin steward Pretty good shows & headline acts Good choice of food in buffet Negatives- Firstly “My time dinning” was never at my time, never enough tables/seating available even if we wanted to book night before & were always happy to share. So basically it was always their time dinning not our!! Very poor service in MDR, slow, Luke warm food at best, lack of speed when clearing for next course, never a waiter around to take drinks order, no such thing as a wine waiter anymore, vegetables to accompany the main meal non existent (& when asked for extra 9 times out of 10 they never arrived), never enough pool bar waiters around, poor value for money with trips, expensive drinks, & lastly rip off salon prices! Need to seriously up the standards as I think they’ll lose a lot of regular cruisers as nearly everyone we spoke to were extremely disappointed with RCI. Read Less
1 Helpful Vote
Sail Date: September 2018
This cruise was to celebrate my 60th birthday. Unfortunately due to an allergic reaction on my husbands part it was spoilt for us as they were pre warned.The good points are the entertainment was excellent the food in the main was ... Read More
This cruise was to celebrate my 60th birthday. Unfortunately due to an allergic reaction on my husbands part it was spoilt for us as they were pre warned.The good points are the entertainment was excellent the food in the main was delicious. The Windjammer restaurant got to be very monotonous as I am gluten free. Surely they could have provided gluten free pasta? There was gluten free pizza in the Cafe Promenade but not in the Windjammer. The bars were excellent and the Sapphire Dining Room was very elegant. We had a balcony cabin which was spacious with plenty of storage, the attendant was excellent and room service always on time. Getting on the ship was very smooth and efficient but getting off not so. The scramble for trolleys nearly ended in a fight! This ship is going to be refurbished soon and it is needed. Some of the public areas are looking tired. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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