431 Royal Caribbean Navigator of the Seas Cruise Reviews

I must say the beds were super comfortable. If Royal carribean staff reads this post then, I would like to know the mattress brand and model which they use in the staterooms. I have back issues and I was wondering if I can purchase those ... Read More
I must say the beds were super comfortable. If Royal carribean staff reads this post then, I would like to know the mattress brand and model which they use in the staterooms. I have back issues and I was wondering if I can purchase those mattresses for my home. The attendant, Kevin was very nice and friendly and kept the room clean. Windjammer restaurant is a one-stop restaurant for all cuisines. Cool thing that they even had indian cuisine everyday and food was very tasty in Windjammer. We couldn't go to Sapphire the main dining room as it didn't had much vegetarian choices. As in other all-inclusive resorts, it would have been best if they had included all other restaurants too for trying out different cuisines in a nice setup. The days when we were out on the island were good rather than the ones where we had to spent the whole day on the ship as sometimes it was boring as it didn't had that many entertainment options for kids and adults. Overall, a good 1st cruising experience. Read Less
Sail Date April 2017
5 days (Bahamas & Cozumel) THE GOOD: I can't say enough good things about the staff, they were great. Helpful, friendly, courteous, and great at what they do. The ship activities are decent enough, but there probably are ... Read More
5 days (Bahamas & Cozumel) THE GOOD: I can't say enough good things about the staff, they were great. Helpful, friendly, courteous, and great at what they do. The ship activities are decent enough, but there probably are not enough for the amount of people on board. The food was pretty good (with one exception), we ate at every location (minus Izumi). There were a couple items at each location that were really good. THE BAD: Expect to get bombarded every turn about buying something, even if you already did. Purchased a couples massage only to get "harassed" about buying product after the massage. Purchased the 5 night dining package only to get "harassed" about buying the dining package. Extra fees, extra fees, extra fees. Even after paying for the tips in advance, expect to get blindsided by extra fees that aren't mentioned anywhere prior to the cruise. Room service? oh yeah, but it's $8 each time, and while most foods are included there are some that are only available for an extra fee (lobster, some steak items). Flow rider? great but it's only available for maybe about 4 hours each day, and if you pre-booked something, or are at a scheduled lunch? tough luck. Need a late night snack? OR couldn't make the assigned dining times? Only one other place to eat (open 24 hours) and the food was either bad sandwiches, or semi-warm gas station pizza. It was by far the worst food on the ship. THE UGLY: Worst bed I've ever slept on, hard as a rock. For all the marketing and sales pitches they throw at you for Cariloha you would expect them to have their mattresses and sheets in the room. You wanna sell a product let me sleep on it and try it out. Golfing simulator was broken the entire trip. Rooms aren't as "clean" as they should be, not dirty, but not clean. Internet was pathetic. It would work, then not work, then be great, then horrible. Expect the pools to be overcrowded, they are way to small for the number of people on board. Excursion was nice, until we get there and aren't allowed to take any pictures of video (even though the description said different). You have to purchase whatever the excursion took (only another $120). OVERALL: This was our first cruise. It was decent. Will we cruise again? Probably, but I'm just not sold on Royal Caribbean being our choice. We have 4 kids from 10-18, they didn't come this time, and I'm pretty sure they would have been bored after day 3. The constant sales pitches turned a needed vacation into a "I'm tired of hearing about anything you have to offer." Read Less
Sail Date April 2017
RCCL suppose to be TOPS..(NOT) Overall average across the board with the exception of the STAFF and WindJammer food. Pool choices a big zero. You basically had to sleep overnight in a lounge in order to have one available the next ... Read More
RCCL suppose to be TOPS..(NOT) Overall average across the board with the exception of the STAFF and WindJammer food. Pool choices a big zero. You basically had to sleep overnight in a lounge in order to have one available the next morning.. Slim pickings because they did not have enough real POOLS. Stateroom not what we saw on-line(my error) should have dbl checked with my agent. :( .. Shows IMHO below par... No table or couch if we wanted to order room service. BEST night Drew and the 70's/Disco music on the promenade Also short show of the Big Bands. Drew is a high energy guy would have like to see more of him. Crew worked hard to ensure we had a great time. To bad the main dining room kitchen sucked, again IMHO..Fish dried out and the portion small, thank goodness. Meat ordered med rare.. not for you we give you well done and dried out from previous cruise(maybe). Booked ABC package only to find out when we were on board, no lounge chairs on one particular stop and the other no bathroom, holy crap what am I suppose to do.. OH YEAH CANCEL. spoke with excursion desk regarding no facility.. Are you ready for response."Pee in the ocean and find a bush for the other." CLASS, yes.....LOW I think I'm done.. Thanks for the experience, but everyone needs a 2nd chance. STAFF: Room Steward, Reindra=10 WindJammer=Food10 (compared to Sapphire & Chops), Staff=they couldn't do enough for us Elvis, Miothan=10 Ricky, Rajessen=10 Ivor/Douglas = 8/5 Randal/Jessica= 8/9 Chops grill Server 10(turkish server), FOOD=2 Read Less
Sail Date March 2017
Went on this cruise with my hubby and 2 young boys and parents, sister and her family and brother and his family (12 total). Brother wanted to 'try' a cruise and the itinerary was promising....ABC islands. I am an Emerald member ... Read More
Went on this cruise with my hubby and 2 young boys and parents, sister and her family and brother and his family (12 total). Brother wanted to 'try' a cruise and the itinerary was promising....ABC islands. I am an Emerald member so I've cruised on RC and Disney before. Embarkation: Worst one yet on RC. Got there at 11 and stood in line for almost 45 min. outside. Once inside, lines for Platinum, Emerald, Diamond,etc. SO long so I went to the first time cruisers line where they had 3 times the amt. of agents helping people and waited about 15 min. Total embarkation time until I got on the ship was 2 hours. My brother got there at 3 pm and walked right on. They took pics of my kids at check in; then when i got on the boat, the security said we didn't take pics, woke up my 2 year old from his nap to get pics again. That was fun. Rating: Messy 2 out of 5 Cabin: We had the newly renovated cabins room 1284 with the huge window. Lots of space for family of 4. Room was always cleaned immaculately from our Stateroom Attendant, Reron Payne. Excellent gentleman that continuously works nonstop. I can't wait for him to enjoy his vacation and time off, these people work around the clock so tip em folks. Only complaint was the plumbing situation in the shower. Fills up and overflows to your bathroom if you don't shut it off to wash hair, shave, etc. Kind of gross. Dining: Dining room, YUK. I eat at 5 star restaurants regularly but I also LOVE Cracker Barrel. When I tell you cracker barrel was a Michelin star restaurant compared to the Dining Room food, I'm not exaggerating. Listen to the peoples review on here, i didn't believe them either, boy was I wrong. One night I had cold escargot and minestrone soup that look like campbells watered down, lol it was so gross. I suspect they make the dining room disgusting so you pay more money for specialty restaurants. It's the new way cruising is making you pay for extra baggage on an airline if you want an analogy. Ate at all 4 specialty restaurants: Chops Grill- great service pretty good food. Sushi: Meh, overrated. Sabor: Pretty good mexican, not bad but we live in Florida but again I think it's worth it. My favorite was Giovanni's - service was pretty good but the food especially the lamb chops, OMG were phenomenal! I also ate at Johnny Rockets since my kids wanted to. It was ok, typical Johnny Rockets. Windjammer: Surprisingly good. yes, you will get so sick of it if you eat there for breakfast, lunch, and dinner every day but trust me, the dinner selections are WAY better there than the dining room. We had a young man assist us all the time, Clinton Bautista Fernandes, EXCELLENT Service. Entertainment and Activities: Let's be honest, mama needs a break and put her kids in the baby room and kids club so she can gamble. Baby room and kids club for 3-5 year old was nice and the caregivers were great. Miss Meow Meow is awesome in the baby room. My 6 year old refused to go in the older room because they combined the 9-11 year olds with the 6-8 year olds and every night I showed him how cool it would be, he got scared because the 11 year old big kids would nail the 6 year olds in the head with the dodgeball and although it did make me laugh my a$$ off, it didn't amuse my child who wanted to go down in the kids club especially since the caregivers in that older room kind of let the kids hash it out themselves. Gambling was great, always enjoy donating to the casino. One guy on the show who was a comedic juggler was really funny but most of the other shows I left after a couple of minutes because they were super cheesy but the demographic being 60+ of most people on this cruise seemed to enjoy the shows. I think the scene stealer had to be the ice skating show. Really REALLY good and worth every minute. Since my two year old couldn't play around the swimming pool since he's not potty trained yet and there's no splash zone I thought it would be ok playing putt putt golf and doing other things on sea days. Yikes, i was wrong, I was so bored by the last 2 days, it was awful. Ports: Haiti: My kid loved the aqua park but my younger couldn't go so I played with my little one. We also did Amiga Island with the whole family, we thoroughly enjoyed that. We initially booked Malfini Beach because we love it there but they lost their boat like 3 weeks before our cruise but RC notified us the night before the excursion and gave us a refund. I bet RC knew about it before we booked online. pff. Curacao: My FAVORITE island, not too big, not too small, just right. We rented a car and went north 30 min. The excursions on RC stink. I like to do my own thing. Found an awesome beach that was the most beautiful I have ever seen. I'm not telling you because I don't want it to get packed by cruise people. ;) Aruba: Extremely commercialized, Hooters, Ruth's Chris, Texas de Brazil, whatever you have in the states. It kind of reminds me of Cancun. Checked out that area with all the resorts, pretty nice on the beach. This island is pretty windy but nice people, clean and cute island. My kids wanted to do the park with the slides so we took one for the team and did that for them even though we have a million water parks in Florida and I'd rather be on the beach swimming. I heard Palm Beach is the best if you rent a car or taxi. Bonaire: REALLYYYYYYYYYY Windy. Known for Kite Surfing and Scuba Diving. Pretty small and natural, not commercialized. Rented a car here too and saw most of the island. Then went to Klein Bonaire, too windy for small kids but hubby and I alternated for snorkeling around the reef which was awesome. I would NOT bring small children to this island,really not worth it for them. Disembarkation: WORST I HAVE EVERRRRR SEEN! They make you get out of your stateroom before 8 am basically so the stateroom can prepare for the next cruise. Fine ok whatever but then you have to sit in a room until they call your number for when you disembark with a million other people so we were like forget this and did self checkout. They only had ONE machine working to check you while the rest of the sardines are back in the theater waiting for their numbers to be called. Finally 1 hour later, we get to the machine and the guy in front of us has to go back on the ship and my sister-in-law does too cuz the menu in your room doesn't tell you when you are reviewing your expenses that there is a problem with your account. NOOOOOOOO they wait to tell you when you are leaving the boat holding up the rest of the ship! So they separated my brother who couldn't get back on the ship and his wife with two small children to go back onboard to guest services because they said he didn't pay something. Turns out it was RC fault. THEN it gets better....we wait an HOUR at the carasoul, not because we did self checkout and our luggage wasn't there but because they put luggage (which we put the night before by our room with our luggage tags) on the WRONG FREAKING CARASOUL. Half of our bags were on the right carasoul and the other half were two rooms away. Hubby was like lets go see the other carasouls for kicks and giggles and sure enough there it was. TRY Disembarking with a 2 year old for 2 1/2 hours!!!! How about instead, I go to a resort with slides in the Caribbean and I get a beautiful beach and I can come and go to the beach as I please and even if i have to pay a la carte for food, it will still be cheaper than what I usually spend on a cruise. Just saying...... Cruise Rating: 3 because the 2 servants were awesome, Windjammer & Specialty Dining, Ice Skating Show, and the islands... 2017 family vacation as they say on the Quest Show, going going and completed. Read Less
Sail Date March 2017
First time on a cruise greater than 7 days and first time visiting Bonaire, Aruba, and Curacao. Went with a family of 12 ranging from the age of 2 years old to 60 years old. Embarkation: A total nightmare. I have been on 15+ cruises ... Read More
First time on a cruise greater than 7 days and first time visiting Bonaire, Aruba, and Curacao. Went with a family of 12 ranging from the age of 2 years old to 60 years old. Embarkation: A total nightmare. I have been on 15+ cruises and have never experienced a more disorganized port than the port of Miami. I am a Diamond Member and it took me over an hour from arriving at the port to boarding the cruise. The line for first time cruisers was more accommodating and those individuals were on the ship after 15 minutes. Completely nonsensical. Crowd: Sorry to say this was more of a geriatric cruise 60+. My husband and I both in our 30's had a very difficult time finding others in our age range. My guess is that most people our age do not have the vacation time available. I'm assuming this is common with cruises over 7 days, something to consider. Dining: Again sorry to say really poor. My family love to dine in the main dining room but the service and quality of the food was atrocious (aside from the dessert). We dined in the main dining room only twice then resorted to dine the rest of the days in the Windjammer. The selection in the windjammer was much more vast than the dining room and tasted better. Breakfast in the Windjammer is basically the same every day, as is lunch. Dinner in the Windjammer had some variation. I highly recommend the fried chicken, surprisingly delicious. Specialty Dining: Choppes Grille I recommend the chocolate lava cake with ice cream, by far the best dessert on the ship. Entertainment: Highly recommend the ice skating show, it is magnificent. Service: Overall the service was magnificent. Our stateroom attendant on deck 9 was wonderful as was Clinton Batista in the Windjammer, very hard working, awesome employees! We had one unpleasant encounter with a female pool deck attendant from Brazil, the only bad apple of the bunch. Ports: We rented a car in each island and it was the best decision we made. Curacao was our personal favorite with beautiful beaches. Bonaire has amazing snorkeling but no beaches technically, very windy! Aruba was surprisingly our least favorite, very commercial, very windy! Debarkation: We chose to debark with the self assist program (where you carry your own luggage) from 7:30 - 8 am. VERY DISORGANIZED. Again it took us one hour of waiting in line to leave the ship. Many guests were cutting the line and simply walking off the ship when many of us were waiting patiently, very rude. Miscellaneous: Having traveled with nephews ages 2, 4, and 6 I would not recommend this cruise for kids, there is not much for them to do on the ship and these islands are not for them. Oasis of the seas is fantastic for kids, I would sail that ship instead. I noticed the sea around these islands are very choppy, the boat would move and shudder pretty frequently, so anyone that gets sea sick easily, I would reconsider traveling this route. Read Less
Sail Date March 2017
Miami is very crowded and chaotic port but it did flow quickly and fairly smoothly. The Voyager class of ships seems to be inherent to certain problems from design. The biggest problem being the crew just seems to not be able to keep ... Read More
Miami is very crowded and chaotic port but it did flow quickly and fairly smoothly. The Voyager class of ships seems to be inherent to certain problems from design. The biggest problem being the crew just seems to not be able to keep up. They all look and sound over worked. There are too many guest for the crew to provide the quality service when the ratio is higher. The Royal Promenade where a lot of activities are held is a poor venue. It is narrow and crowded for the few guest that find standing room to meet the captain, watch the parade etc. then you have shoppers wanting to walk up and down the shops and people trying to hang out and drink at the pub and vintages. It just gets crazy and uncomfortable. Elevators; now there is a sore subject on this class ship. There are few, and they are small in comparison to other ships with similar number of guest. Most elevators are curved glass elevators and only hold six to eight guest or one scooter and 4 people. so during the hours that dinning rooms and shows are running elevators are very full, and you wait as sever full elevators go by. Dinning hours and venues are the worst. On sea days the main dinning rooms are only open 7:30 to 9:00 for Breakfast and 12:00 to 1:30 for lunch. This pushes the majority of guest to the Windjammer which also has shorter hours than other ships. They then close the windjammer down completely and close the doors between each meal so you really have to make sure you are there during the right times or you could have to wait for the next meal. Everything closes up at 9:00 PM except the Promenade café stocked with horrible sandwiches and single slices of pizza. There is a constant encouragement to buy specialty restaurant packages. Anytime dinning is also discourage as every time you arrive to the Host you are ask if you have reservations and explained that there will be difficulty seating you and that you should really make reservations. If you make reservations for every night, it is not anytime dinning is it? Read Less
Sail Date March 2017
The ship has nice facilities however the service was not great. My bed was made up on the first day with green marker showing all over the pillow. It was on top so the guy making up the room had to have seen it and did not care. He also ... Read More
The ship has nice facilities however the service was not great. My bed was made up on the first day with green marker showing all over the pillow. It was on top so the guy making up the room had to have seen it and did not care. He also never removed a used glass or plate from the cabin the entire trip. Service in the main dining room was also not fabulous. The waiter had a terrible attitude. For example, we were giving our drink order to the beverage waitress and he gave us dirty looks because he had to wait 10 seconds to give us the specials of the night. The beverage waitress was very sweet but got a lot wrong. Most of the food was pretty good and the drinks were made well. The lineup of shows was pretty disappointing although the Bon Jovi cover band was entertaining. Read Less
Sail Date March 2017
Compared with other cruise lines, this is an average cruise trip, and you may not get fully the expenses. The services are very good. Food can be improved. Entertainment on board is very good. Shore excursions need to be improved. It ... Read More
Compared with other cruise lines, this is an average cruise trip, and you may not get fully the expenses. The services are very good. Food can be improved. Entertainment on board is very good. Shore excursions need to be improved. It is too long walk for passengers in both Bahamas and Mexico. The Mexico camaran ride to island and snorking is a bad experience. The service staff are generally very dedicated. The internet service is too costly and you even have to pay for airline boarding passes. Our suggestion is not to cut corners at the expense of passenger's essential convenience. Avoid going for shore excursion tours in Mexico. Shore excursion tours in Bahamas are OK. Services in hop on hop off tour in Miami need a lot of improvement. It takes a long time to check in on the first day and the attitude of service staff is not very good. Read Less
Sail Date March 2017
Navigator is a beautiful ship that Royal Caribbean stuffed with more passengers (over 3800) than its crew can handle well. Despite assigned times to embark, too many passengers arrived early and were crammed into a hall to wait on line to ... Read More
Navigator is a beautiful ship that Royal Caribbean stuffed with more passengers (over 3800) than its crew can handle well. Despite assigned times to embark, too many passengers arrived early and were crammed into a hall to wait on line to check in. 40 minutes is too long for this process given that passengers check in online well in advance of sailing. Disembarkation was better run but passengers were forced into different waiting areas than they were assigned to just the day before.Elevators are inadequate at certain times each day. Main concourse is overcrowded all evening every day.Vintages is an outstanding wine venue that often is overwhelmed by very loud music elsewhere on deck 5. Great wines and tapas make it one of the best shipboard experiences - Nikka and Senzell are consumate professionals. Most damning of all is that the food in the Main Dining Room (Sapphire) is flat out mediocre. A very good prime rib is plated atop gravy rather than natural au jus. Fish entrees are better but the serving is probably 5 ounces . The classic steaks on the dinner menu each evening are good but very thin and easily overcooked. Lunch in Main Dining is better on the days it is offered - nice salad bar with a few entrees for self-service off the buffet with a full line up of entrees that can be ordered. Windjammer is a horrible place to dine. Mostly because too many guests are balancing plates while looking for their families in scattered seating areas. Some entrees like carved to order meats/poultry are good but hot dogs and hamburgers are overcooked while pasta dishes are left under warming lights until crisp. Windjammer food in the warming trays is inconsistent in temperature. Breakfast potatoes were often cold on top . Room service suffered from the same problem. Entertainment was very good with excellent comedians and excellent singers/dancers suffering under 50- 70 year old music rather than anything from the last 20 years except for Adele songs. Talent is wasted with this out of date material on a Spring Break cruise. Cuddy, the cruise director who departed the ship at the end of the cruise was excellent both in person and on the Morning Show with Cuddy and Mark. Labadee, Aruba and Bonaire were excellent ports. Curacao was disappointing because our excursion transportation broke down on a highway ramp heading to the snorkel boat and our excursion and return to the ship was delayed by 2 hours as a result. I submitted a written complaint to the Shore Excursion Desk but was never contacted by them or anyone at Royal Caribbean. The three of us spent about $5,000 on this cruise - $3,051 for base fare, $912 for excursions and another $1,000 for wine, gratuities, parking at the port and other expenses. The value delivered was far less. We will not be sailing on this large a ship again. Our 11 prior cruises were on ships under 2,700 passengers with most on 2,000 passenger ships that had far less crowding, fewer elevator problems and fewer lines. Read Less
Sail Date March 2017
I accompanied a handicapped man for the cruise. The modifications for the handicapped are all right, but essentials such as bed rails must be rented from a separate company. Shore access for the handicapped is difficult if mobility is ... Read More
I accompanied a handicapped man for the cruise. The modifications for the handicapped are all right, but essentials such as bed rails must be rented from a separate company. Shore access for the handicapped is difficult if mobility is an issue. Excursion vehicles do not have the capacity to carry scooters and often the walk to get to taxis or 'town' is too far for a walker user. Within the ship moving about is relatively easy, but the elevators are a definite choke point and the elevators are....whimsical....in their travel patterns. Medical staff is quite good. If your idea of a good time is noise, you will be delighted. All events, bands, celebrations, etc., are done at fullest volume, which, if you are not hearing-impaired, will get you to that state quickly. The shows and bands themselves are pretty good other than that. The staff is definitely the highest quality. Friendly, unobtrusive, helpful, cheerful. Note - they do list a library as one of the ship's enrichments. Apparently, for 5,000 people, they think that 100 books is enough, and those are in various languages, so any particular language probably has a max of 20 books available. The dining is best up on the Windjammer buffet - very good and plentiful. None of the fruit is fully ripe, but that's understandable. Read Less
Sail Date March 2017
The voyager class is not for us (too big). Very poor service in the dining room. Constant sell sell sell from the time we got on the ship until we parted. Our room felt smaller than other E2 rooms we stayed in on other RCL ships. Rude ... Read More
The voyager class is not for us (too big). Very poor service in the dining room. Constant sell sell sell from the time we got on the ship until we parted. Our room felt smaller than other E2 rooms we stayed in on other RCL ships. Rude passengers (especially those from the deep south). Entertainment was a poor (other than the ice show which was average). We were very disappointed in Giovanni's (do they have chefs that know how to cook Italian - even Olive Garden is better). Private side trips were better than the one RCL excursion we did. Our stateroom attendant was excellent. The ship is in need of serious updating. Too many drinkers and smokers for my liking. Very little of interest in the way of activities unless you like to self medicate with alcohol. We could never get never get a chair at the solarium due to the small number of seats. Read Less
Sail Date March 2017
I chose this cruise because of the itenarary alone, always wanted to see Aruba and the other islands were a plus. This part I have no issue with, if it weren't for the Islands I would have rated this cruise even lower. I did have a ... Read More
I chose this cruise because of the itenarary alone, always wanted to see Aruba and the other islands were a plus. This part I have no issue with, if it weren't for the Islands I would have rated this cruise even lower. I did have a lot of fun when on the Islands so I am not knocking the whole vacation. As far as NOTS, there were way too many people on this ship to accommodate. It took until day 6 before I was even able to get a chair at the pool and that is only because I got up at the crack of dawn in order to make it happen. So when you can't find a spot at the pool, you go looking for something to do right? Not so much! There isn't any activities other than gambling or going to seminars which are all 'give me more of your money' wastes of time. Debarkation was a joke! they were not organized, everyone is standing around a hallway waiting for the number to be called and then when you get down to the luggage corral total chaos....Stand in line to get to your luggage then walk all the way back to the original place you started to get into line for Customs, then corral through 3 lines oh and by the way Customs won't tell you but make sure if you have a US Passport to stay in the right 2 lines because once you wait through the 3rd line they then tell you that line is for dual entry not a US Citizen. I will return to my smaller ships that are much more relaxing, more enjoyable and have much more variety in entertainment and activities. Read Less
Sail Date March 2017
This ship was a very nice ship. The room steward we had was excellent had an animal towel every night and ice in my bucked as I had asked for in the beginning of cruise. Our head waiter tried had but was to far from the kitchen was very ... Read More
This ship was a very nice ship. The room steward we had was excellent had an animal towel every night and ice in my bucked as I had asked for in the beginning of cruise. Our head waiter tried had but was to far from the kitchen was very slow getting our food to us. Or assistant waitress was very forgetful I had asked for my milk to be delivered for my meals and she continuously forgot. I asked for cranberry sauce she forgot, I asked for horse radish and she forgot. The entertainment was to loud and screaming instead of singing. I loved the ice skating and the girl did several hoola hoops at one time was spectacular. I enjoyed the oriental band think they were called blue waters. The carnival parade was held 15 minutes before we were suppose to be at dinner made it difficult. Next time would like to try a bigger ship. Did express debarkment carried our own luggage off and the people that didn't got off before us defeated the purpose. Read Less
Sail Date March 2017
The food was great the entertainment great. he wit staff was great.The cabin steward never wished us a nice day or evening, and if I said his name looked like a deer in headlights! Couldn't get near casino from smoke smell, new ... Read More
The food was great the entertainment great. he wit staff was great.The cabin steward never wished us a nice day or evening, and if I said his name looked like a deer in headlights! Couldn't get near casino from smoke smell, new policies everywhere. Waiters already hurried for time have to now do drinks, no more drink stewards or Sommelier. Page telling us to get off in the am(leave at 10:30 but be out of room at 8 am, and breakfast closes down at 9, no new people after 8:30 am. on other side of page(for first time instructions regarding am times. But never having seen this before (in 24 cruises), we didn't turn it over and were totally screwed up. When asked, staff didn't know these times either. cockroach in bathroom last morning, deck paint chipping up, hair in gulley, and I could go on. Think we may go back to celebrity, and hope for the best. Read Less
Sail Date February 2017
On February 17, 2017, my husband and I sailed on Royal Caribbean's Navigator of the Seas for a 9 day Southern Caribbean cruise. This would be our 18th cruise and our third with RCCL. As always, we fly in a day early, and this time ... Read More
On February 17, 2017, my husband and I sailed on Royal Caribbean's Navigator of the Seas for a 9 day Southern Caribbean cruise. This would be our 18th cruise and our third with RCCL. As always, we fly in a day early, and this time stayed with friends who were sailing with us. We arrived at the terminal in Miami at about 10:30 and from the time we entered the building we never stopped moving; 30 minutes later we were on board. The Navigator is a beautiful old ship that was refurbished in 2013. She shows a little wear here and there, but while she is flashy, it's done with class. I love the decor. From the time we arrived on board, and for the next two of days, the upsell to the specialty restaurants was relentless; reminding me of a bunch of island vendors, as the crew was everywhere during this promotion. It seemed that the upselling on the Navigator, ANY of their promotions, was over the top. Our cabins were ready by 1:30. We were on one of the hump balconies on the 6th deck and this is our favorite position on the ship. The cabin was lovely and tasteful. There was a wood table and adjustable chairs on the balcony. I really like the layout of the bathroom, although the shower stall is quite small. Furnished is bar soap at the sink and body wash and bar soap in the shower. The cleanliness of our cabin left a bit to be desired as the glass and mirrors were smudged, it was dirty under the bed and our room had not been vacuumed from the previous tenants. We were delighted that the "coffee tables" have been eliminated giving us much more room to move around. Our room steward introduced himself and told us the very specific hours he would be available. On other cruise lines we have had our steward give us his cell number if we needed anything. We saw our room steward about 3-4 times during our cruise. He did get the floor vacuumed. My husband has a CPAP and prior to this cruise asked, in an email, to have water and an extension cord. He was assured it would be in our room upon our arrival. This did not happen. During the course of our cruise, I had to mop our bathroom floor once and, as I carry disinfectant, had to wipe down our toilet when it obviously needed it. The bed was pretty hard and I asked for an extra pad. This still didn't help much, so I asked for 5 pillows and sleeping with them as padding worked great for me. A good thing to keep in mind if you are like me and like it soft. We are accustomed to ships where the crew is generally friendly, so the crew on this ship was quite a surprise to me. My husband and I are very friendly and are used to being greeted and enjoy interacting often with the crew. This crew did not engage. There were few greetings, and often a crew member would walk in front of me or cut me off. I found them to be surly; often rude and begrudging in the course of their jobs. There were very few smiles. I just makes me wonder what is going on with command that these people feel this way? While my husband and I believe that a trip is what you make it, and we did have a nice cruise, this attitude put a damper on it for me. The bars, while efficient in service, were not well-stocked. Only a couple of bars had the Clamato I love for my favorite drink and it was gone by the 3rd day, but reappeared in one bar on the 5th day. My husband would pick up bottles of water for our cabin and bars didn't always have it. If you love wine, then go to Vintages on the Promenade, they have a huge variety rather than just the few varieties found at the other ship's bars. The ship's entertainment, including the lounges, was quite good. The ice show was beautiful. Not to be missed is The Quest. An R-rated scavenger hunt late one night. Arrive thirty minutes early to secure a seat and even earlier, sitting close to the floor, if you want to take part in the action. A lot of raucous, fabulous fun! The casino appears to be as tight as all other ship's casinos. There is smoking, but it was well ventilated and there is a smoking side of the casino. Occasionally one of the bartenders will come around and take your drink order. These guys seemed pretty nice. A long story short....an older lady tripped over a chair that was tilted at a machine and when I tried to get her help, two attendants working on a machine turned their backs to me and the guy I was able to flag down came over, made a quick inquiry and then walked away. I hope she ended up okay, but I was appalled by the callousness of the crew. Food reviews coming from this ship prior to our cruise made me think that might be our main issue, but surprisingly the food in the main dining room was quite good. Our service was fast and our food arrived piping hot, which wasn't the case in the buffet. While I don't typically eat breakfast, my husband said that it was the same food every day and it seemed to be low-quality; for instance, like the pre-formed water-packed ham. I went down one day and left after most of what was on my plate was inedible. Avoid the hash browns, corned beef and biscuits and gravy. We ate lunch on sea days in the main dining room. It was good and we really liked the chop salad bar. It was never crowded, even though they didn't really like our request for our "table for two" rather than sharing a table with others. They did manage to "find" us one in the largely empty dining room every time. Typical of the crew attitude on this ship. Our main dining room waiter was efficient, but seemed to have a chip on his shoulder, arguing with me one night about a mixup with an order. Our darling assistant waiter never was without a smile lighting up her face. She could not speak English well and we had a very difficult time with drink orders—I don't know what ever happened to wine stewards—anyway, we had to point to the beverage catalogue number on the menu and still, we had much confusion. I think there was obviously little-to-NO training done with this poor girl. After the third night I'd had enough of her reaching in front of all of us to serve others across our table for four, and I demonstrated the correct way to serve (old waitress here) and she worked hard to do it that way every time! The second day on board Cruise Critic had a Meet & Greet. Activities Director, Marvin, and his helper were there to welcome us. They drew prizes for wine, plastic bottles and a couple of backpacks. Marvin then talked about the influence of CC and then strongly warned against "rumors". The rest of his talk was the usual ship upsell. The ship's lack of interest in our group was a HUGE disappointment for many of us. On other cruise lines we have had a variety of beverages and pastries, a showing of ship's command officers welcoming us individually then introducing themselves, describing their duties and answering questions. Finally furnishing us with cards with their cell phone numbers on them. Yes, ship's officers, those in command and usually the captain. I say this to RCCL, with ALL of the very negative reviews lately on this ship why would you not make more of an effort to remedy that situation by taking the time to talk directly with the people, answer questions, address concerns, and listen to feedback of those who will be writing your reviews??? A shoutout to those from our Cruise Critic board who organized all the events from the M&G, to the slot pull, to cabin crawl....what a great time and fun group of Cruise Critic folks! As this is turning into a huge review—sorry, it's how I roll—a couple of things about ports. Labadee: We went to Columbus Beach, (the one at the end of the tram stops). Recent publicity on CC has worked quite well and it was not the quiet, laid back and uncrowded beach we'd hoped it would be. If you want to get near the water, get there early. RCCL does feed you lunch, but maybe you want to take some snacks or maybe you want to go hungry, as that's the only way you will truly enjoy it. Bonaire: We did an island tour with Sunrise Tours. Check them out, they were wonderful! Curacao: We went to Lion's Dive Beach, get there early to get some shade. It's lovely, but it's busy. Aruba: We just walked around. It's quite upscale there by the port. Very pretty. On disembarkation, we chose self assist and were able to walk off the ship once it cleared customs. We breezed through customs and were outside within about 20 minutes from disembarkation. Line up early to get off early. I would not sail the Navigator of the Seas again. Prior to this cruise we had booked the Liberty of the Seas for January 2018. I am sure it will be a much better cruise. As for the Navigator, she is a grand old lady who does not deserve to have the crew that has been placed aboard her. Read Less
Sail Date February 2017
We have been on Royal Caribbean ships exclusively (this was our 9th) so we feel we can fairly rate the ships and compare. - The Navigator is a beautiful ship, very clean and the staff does their job.... but that is all..... just do their ... Read More
We have been on Royal Caribbean ships exclusively (this was our 9th) so we feel we can fairly rate the ships and compare. - The Navigator is a beautiful ship, very clean and the staff does their job.... but that is all..... just do their job. - I'm sure it gets very hard to pretend that you are having the greatest time every day.... but it appeared most of the staff was doing just that..... going through the motions. We even had two of our dining room attendants complain about their daily grind (which we understood, but had never had any staff do that before). Every aspect of the schedule seemed to be just about a half a step off... - The dining room staff were friendly and attentive, but it took us forever each night to get served and though we weren't in a hurry, it just seemed we were always waiting. The windjammer seemed to have trouble keeping food and utensils available and you just felt a general disorganization and disgruntled attitude among the staff. I don't want to sound like a "snooty cruiser", because we always love interacting with the staff and crew, and love learning about all the nationalities they come from. They work very hard and we appreciate them! - But in comparison of other cruises we have been on, this ship just left a little to be desired. I hope this helps them when they read it and realize that maybe their attitudes just need a little tweaking. Royal Caribbean is still a great cruiseline. And our loyalty will continue! PS Our cabin steward, Caffique was the highlight of the entire staff. Read Less
Sail Date February 2017
We cruise every Feb. with friends. 1st time on Nav. Older but ok. Could use some TLC. Balcony doors are very hard to open. Wife could not open at all. Maintance said they are all like that. Maybe some WD40? Had a good time. Played ... Read More
We cruise every Feb. with friends. 1st time on Nav. Older but ok. Could use some TLC. Balcony doors are very hard to open. Wife could not open at all. Maintance said they are all like that. Maybe some WD40? Had a good time. Played a lot of cards on D+ outside balcony. RCCL should have to listen to there own music at there offices just a beat no music. When we asked about it. There answer was. Always like that because of sports deck. Crazy. Over all good times Booked again next Fed with more friends. Ate at Chops twice an d Giv. Twice Ok. But not like it use to be. Probably won't do that again. ABC islands worth the trip. Seas were smooth. Smoke in casino pretty bad. Don't know why RCCL uses it as a smoking spot. People coming in, sit at slot, not playing, Just smoking. Had to leave casino early several times. Read Less
Sail Date February 2017
We chose this 9 day cruise for its going to the ABC islands of Aruba, Bonaire and Curacao. We previously went on this ship for an 8 day Eastern Caribbean cruise February 2012, which we gave high ratings for. The main complaint we had ... Read More
We chose this 9 day cruise for its going to the ABC islands of Aruba, Bonaire and Curacao. We previously went on this ship for an 8 day Eastern Caribbean cruise February 2012, which we gave high ratings for. The main complaint we had was the early dining was overloaded because a great number of the passengers wanted to do early dining just like we did. The problem I discovered with a longer cruise is many more senior citizens like myself were able to book a longer cruise because of lack of vacation time restraints. I don't know what any cruise line can do to fix the overload as I am sure they we were trying to accommodate early dining as best with the resources they had. But telling people "Were sorry but the earliest I can get you reservations to the main dining room is 7:45 PM or you can come earlier and we will give you a pager and let you know within an hour when you can be seated". When I am at home and I go to a restaurant and they give me this line I leave and go somewhere else, but on a ship your only other option is to go to the buffet. The buffet is fine for breakfast and lunch but having this forced upon you is unacceptable. I leave it at that for the cruise line to solve. My recommendation if you want to go on a long cruise book a back to back. The ice skating show was great as before, the other shows we skipped because we heard many negative comments from other guests and the titles of the events did not entice us. The ABC islands themselves were very interesting. We took bus excursions to two of the islands and walked around in the shops in Aruba. We regret not taking an excursion or other activity in Aruba. The Schooner bar with the piano player was an excellent experience that was well attended and we visited several times. Read Less
Sail Date February 2017
We were cruising with a group and they, having cruised before, chose this trip of 9 days. Pro: The ship was very clean. The staff is very attentive, friendly and well-trained. Check-in was efficient and quickly done. The ... Read More
We were cruising with a group and they, having cruised before, chose this trip of 9 days. Pro: The ship was very clean. The staff is very attentive, friendly and well-trained. Check-in was efficient and quickly done. The interior cabin size was adequate with plenty of storage. The room steward kept the cabin clean, neat and always made sure we had all we needed. The Windjammer buffet provided good fresh fruit. The ice show was entertaining. Food in the main dining room was good, with excellent presentation. Con: Limited variety of activities for people who were not going to be exercising or lounging by the pool and hot tub. The music was too loud and assaulted the senses. Misleading seminar on back pain which was simply a sales pitch for "Good Feet". The Broadway stage show was disappointing as there were very few tunes that were familiar and it was far too loud. The shows were offered during our dinner hour or else too late to attend. Read Less
Sail Date February 2017
This is on 15 cruises covering 30 years using multiple cruise lines. Best part: The itinerary was wonderful Left and returned to USA. Liked their Labadee stop in Haiti. Liked the days at sea. Love the A,B,C, island. Liked that we ... Read More
This is on 15 cruises covering 30 years using multiple cruise lines. Best part: The itinerary was wonderful Left and returned to USA. Liked their Labadee stop in Haiti. Liked the days at sea. Love the A,B,C, island. Liked that we gained an hour of sleep on the last night. Maintenance: Refurbished in 2014. Badly in need again. The seats in the theatre are terrible worn and the broken ones are just left with parts on the floor. The faucets, sinks and shower were pitted. Karaoke machine is the original one and didn't work. Felt sorry for the host. There seemed to be constant trouble with the Entertainment: Below average especially their Navigator of the Seas staff. Comedians and ventriloquist were the best. The Cruise Director is the worst we have encountered. The piano man in the Schooner Lounge was great. Embarkation: They have got to find a way to make this more friendly. Food: Every cruise the lines cheapen the food. They now offer mediocre food unless you are willing to pay twice for it. I think by our cruise next year the included food will only include a McDonalds Value Meal. Everything else will cost $20-$50 more after already paying for the meal included in the fee. Staff: When we first started cruising the wait staff knew after the first meal that we liked ice water with lemon, coffee after the meal and provided that. . They don't seem to have the same sense of service anymore. It's not just this ship. I believe that with the reduction in services and additional cost of everything they are losing ground to the competition at the all-inclusive resorts. Read Less
Sail Date February 2017
This cruise was chosen as a short escape from the winter cold. It was a birthday gift for my sister in law and myself. It was her first ever cruise. While I enjoyed the cruise there were things that did not meet my expectations base on ... Read More
This cruise was chosen as a short escape from the winter cold. It was a birthday gift for my sister in law and myself. It was her first ever cruise. While I enjoyed the cruise there were things that did not meet my expectations base on previous cruises. The Windjammer was the worst I have experienced. The food was cold the majority of the time. The drinks were watered down since they were poured by staff with ice which melted quickly you could not fill up your own drink at any time and there were times we went back to get water or iced tea to find the doors closed. It was difficult to find seating during peak hours. Even if a table had been left by the previous diners the table was not cleaned off and I had to hunt down a staff member to come clean the table. I did not like the shows as much as other ships, it seemed to be music and dancing. It was hard to fit some of them in due to our dining time. The Ice dancing was our favorite. Our cabin steward was wonderful. Our dining room waiter was super as well. The dining room service was very good and the quality of the food was good. We dined in Chops one night and that experience was wonderful as well. So there were good things and bad things but we did have fun. It was mostly the experience in the Windjammer that did not meet expectations. Read Less
Sail Date January 2017
We'd had an excellent experience on a previous RCI cruise and thought we would do it again - and brought 2 other couples with us, (for both couples, it was their first cruise). We all had balconies and we fully participated in the ... Read More
We'd had an excellent experience on a previous RCI cruise and thought we would do it again - and brought 2 other couples with us, (for both couples, it was their first cruise). We all had balconies and we fully participated in the experience - going to the spa, the theatre, bingo, RCI excursions, art auction, casino - everything! The ports were wonderful and the ship was clean. It seemed horribly understaffed. We waited a minimum of 10 minutes for every drink we had. I did not feel welcome, I felt "processed". LIke the experience was intended to get us on the ship, extract as much money as possible and get them off. It didn't feel that way the first time. We spent 5 nights in the specialty restaurants and enjoyed the Main Dining room more. In Chops, one of our party ordered a lobster advertised as Maine Lobster. Except it wasn't - it was a Caribbean lobster. When brought to the attention of the server, he shrugged and said "I don't know anything about lobster". The specialty restaurants did not come close to an elegant dining experience. The 2 other couples won't be back - they said they would rather go to an All Inclusive where you don't have to stand in line for a drink - they spent a ton of money, but didn't feel valued or appreciated. Read Less
Sail Date January 2017
The ship was dirty. 1.on my morning walks I would see crew members cleaning the deck chairs, but not picking up the fruit from the drinks from the floor around the chair. 2. We played cards in the promenade cafe every day, a card ... Read More
The ship was dirty. 1.on my morning walks I would see crew members cleaning the deck chairs, but not picking up the fruit from the drinks from the floor around the chair. 2. We played cards in the promenade cafe every day, a card slipped between the seat cushions, we had to lift the cushion to get the card and it was filthy. 3. We were taking the elevator to dinner one night and as the door opened, someone had vomited in the elevator. I give the staff 2 thumbs up for this they had the mess cleaned up soon after we informed a staff member, with no trace. 4. The sofa in our room was stained and torn. (Handicap room) 5. The day we checked on board, we went to the Promenade Cafe to get a small something to eat, the table we sat at had food under the table leg before our cruise started. Staff was awesome: our steward (Martin) was attentive at all of our request, we had ice in our room 3 times a day, and he brought us an electric water pot for tea. He knew that I liked getting the towel animals and brought one each day. Martin always called us by name when he saw us in the hall. I did own a Philip Stine bracelet with a wrap red band, however I lost it on the ship (In my room) on the first day. I took my shower after dinner, put all my things away, dirty clothes, towels on the floor, got into bed around 10pm. I looked for my Philip Stine the next day after realizing I was missing it after lunch day 2. could not find it, I touched everything. looked under the bed, closet, bathroom, cabinets. no luck. I went to guest services and asked if anyone turned it in. "NO" after I left the ship upset I had lost such an expensive bracelet, I thought to myself that I was not even offered to fill out a lost item report in case someone did turn it in. Read Less
Sail Date January 2017
Two couples from Venice Florida took a five day cruise from Miami to Nassau and Cozumel on Royal Caribbean's Navigator of the Seas. We enjoy cruising and were looking forward to enjoying five days at Sea. We had high expectations ... Read More
Two couples from Venice Florida took a five day cruise from Miami to Nassau and Cozumel on Royal Caribbean's Navigator of the Seas. We enjoy cruising and were looking forward to enjoying five days at Sea. We had high expectations for the quality of Royal Caribbean. For this reason, we were disappointed. The cruise experience was no better than mediocre. The ship was clean and in good repair. No complaints about the ship. The crew was attentive and efficient but not exceptional. We told the room steward of a lost item and he showed no initiative to help us locate it. It was later found in the bedding. The entertainments ranged from excellent to terrible. The comedian and the headliner Finis Henderson were outstanding. The ice show was good but the singers and dancers were terrible-really hard to watch. The onboard shops were not very interesting. But, most of all, the food was a huge disappointment. Breakfast in the dining room was ok but dinners there were poor to mediocre. My wife had fish one night and the portion was so small it was really insufficient. No offer was made of an additional portion. I had steak which was not really of good quality. It appears that they want you to go to the steakhouse and pay extra for a good steak. All four of us are in agreement that the food was a big disappointment. We will probably try a different line to cruise with next year. Read Less
Sail Date January 2017
​The good old obligatory muster drill took over 30 min in the hot sun. One of the older guests collapsed onto the railing and had to be assisted.We were ordered out at 16:00 even though the Cruise Compass said 16:30. We had to wait for ... Read More
​The good old obligatory muster drill took over 30 min in the hot sun. One of the older guests collapsed onto the railing and had to be assisted.We were ordered out at 16:00 even though the Cruise Compass said 16:30. We had to wait for the last cabin to show up before they started the rehearsal. Not fair to those of us who got there on time or early. The fridge in the room was not very cold. We did ask for it to be looked at but that never happened. The staff were very slow clearing the tables in the Windjammer during supper hours. Sometimes we did not see a crew member near the front side port eating area during our entire meal. Meanwhile, the lines were getting longer and tables were a mess.Food though, was very good in the Windjammer. Service was slow and the food ordinary in the main dining room. On the first night, it took over an hour to get the main course. We never did return to the main dining room as the food in the Windjammer (buffet) was so good. We also found the constant flash of the camera from the ship's photographer ruined the ambiance of a relaxing meal in the main dining room. The selling of bottled water along the exit line to disembark the ship caused a bottleneck and greatly increased the time it took to get onto the island. Confused cruisers would grab a bottle thinking it was free and then either put it back or tried to find their seapasses. Meanwhile, no one else could get by and people were not even able to get off the elevators. Thankfully, this only happened at one port. It's as if Royal Caribbean is now prioritizing the opportunity to make a few extra bucks over the positive experience of guests. Read Less
Sail Date January 2017
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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