431 Royal Caribbean Navigator of the Seas Cruise Reviews

I booked 2 rooms one for us and another couple friend. This was their 1st time on a cruise so they loved it however it was our 5th but 1st time with Royal C. I found ship very small compare to others and very crowded on a sea day. Always ... Read More
I booked 2 rooms one for us and another couple friend. This was their 1st time on a cruise so they loved it however it was our 5th but 1st time with Royal C. I found ship very small compare to others and very crowded on a sea day. Always struggling to find space to sit near the bar area when there is nothing else going on. Also hard work finding seats up in the Windjammer at anytime. Food in the dinning hall was very poor quality and tasteless though the head person who was looking after our table was trying his best but the chef's compare to WindJammers were not good with our requests and 3 of us were vegetarians. Finally we decided to just eat in Windjammer. Also they closed at 9pm which was too early as lots of people use to get there after the 1 show and people who want to see the 2 show were also trying to eat there as it would close before the 2nd show finished. Some waiters were friendly and others not, as they struggled with speaking English. Our room was on the 9th floor 9660 which was right opposite the stairs for service and so bringing luggage or taking luggage or any other time we use to hear lots of noises at odd hours. Entertainment was good but then other cruise liners were also good. We had all inclusive drinks package so that was good but even then from 4th day they did not have mint or sometimes lemon or certain beers and asked us to go to another bar which kept our choice. Oh and on the 10th day we found out from another passenger that we could order special request food at Windjammer which was really nice but this should have been told by the dinning hall people from the 1st day when they knew 3 out of 4 in our party were vegetarian. Immigration for St Petersburg was very long and took forever. We left our ship at 11.30 since we were queuing from 8.30am !! But it was worth it and our guide was very good English speaking and recovered the lost time and finished late. I would go on this cruise again only if there is a very good deal otherwise if I had to pay the same money then I would go on other cruise liner. Read Less
Sail Date June 2017
Our daughter was taking a holiday with our grandson, who my wife normally looks after in school term. This opened a 'window of opportunity' for my wife and I to take a break, so we looked for a relatively inexpensive cruise that ... Read More
Our daughter was taking a holiday with our grandson, who my wife normally looks after in school term. This opened a 'window of opportunity' for my wife and I to take a break, so we looked for a relatively inexpensive cruise that ran at the same time as our daughter's holiday. Cruising from Southampton wouldn't be our preferred choice but we thought we'd try it anyway. Being RC, the ship would have a flowrider, climbing wall, ice skating, etc., which I like. We suspected the ship would have a few children on board as it was a school holiday, and were proved right. Lifts were packed, sunbeds filled quickly, seats in the Windjammer filled quickly, long queues for the flowrider, screaming babies in push chairs the pub, kids playing in the lifts pressing all the buttons and playing on staircases. Didn't bother with ice skating knowing the rink would be jam packed with toddlers. Adults who wanted peace and quiet fled to the 'Solarium' area which then became packed; all the sunbeds snatched up. My advice to those 'grown ups' who want a quiet cruise in school holidays is to avoid cruises like this. The most peaceful areas on the ship were the jogging track at 6.00 a.m. and the gym, which very few people visited. I wonder why. The entertainment manager was hell bent on getting friendly with the children to make sure they pester their parents to cruise again. Personally we can't understand why parents would take children on a cruise. Our kids preferred the outdoors, beaches, lakes and camping, and seeing new places. Maybe the food and beverage packages are the main attraction. Read Less
Sail Date May 2017
we choose this cruise because of the dates and it was going to the western med. Sadly not to all the ports we wanted but we were excited that we could get to Seville and the Alhambra Palace. Sadly when we had booked and wanted to book ... Read More
we choose this cruise because of the dates and it was going to the western med. Sadly not to all the ports we wanted but we were excited that we could get to Seville and the Alhambra Palace. Sadly when we had booked and wanted to book excursions neither of these places were offered. Normally when we go on a cruise we book the excursions with the ship, my mother is in her 80s and it is easier and you never have to worry about being left behind. This cruise we were forced to make alternative arrangements, car hire, hop-on-hop-off buses, as well as booking some trips with the ship. Most cruise ships make their money with add-ons, excursions, drinks spa treatments, you get the idea, but with this trip we felt it was an art form, just one small example - a medium latte cost $8 and aa small glass of rose $9. We had a JD & coke and a bloody mary for $20.50, far more than you would pay in a bar or restaurant at home. The staff were very friendly and helpful and our 'state room; was clean, neat and tidy. You may think we are a couple of penny pinching first timers, but we have cruised all over the world with different cruise lines and this is the only one that we would really avoid. The food in the buffet varied from tepid and unappetising to hot and tasty and they use melamine 'crockery'. The main dining room had a good selection which changed each night and the staff were helpful organising a change of menu when my mother was not feeling well Read Less
Sail Date May 2017
Oh dear. Royal Caribbean seem to have a 'squeeze every last dollar out of the customer' attitude and it spoiled our experience. This was our first cruise, and we would not sail with Royal Caribbean again, having spoken with many ... Read More
Oh dear. Royal Caribbean seem to have a 'squeeze every last dollar out of the customer' attitude and it spoiled our experience. This was our first cruise, and we would not sail with Royal Caribbean again, having spoken with many experienced cruisers whilst on board. It's not just about money, the daytime activities were pitiful, such as 'try on a watch event' in the watch store, 'guess the price of jewellery' in the jewellery store... the same things, day in, day out. Of the films shown, on deck throughout the 14 day cruise, were Psycho (1960) and ET (1982) and the rest were fillers, i.e. not exactly box office. Apart from 4 or 5 quizzes EVERY day, by often disinterested crew members there wasn't really any other free daytime activity on offer. There was ice skating, and crazy golf, and a rock wall, but not many over 65's want to do that. You could pay USD 80 for a tour of the ship though? Again, that's expensive per person. I must mention that some quiz hosts/entertainment staff, were fantastic, such as Dominic, engaging with and entertaining the cruisers, but for the most part the hosts were bored and showed it. Everyday, everywhere, even whilst dining in the buffet restaurant, you had crew members plugging the speciality dining experiences, the spa, the behind the scenes tours of the ship, the photography package. I must mention the price of packages too, Bingo packages were USD28 to USD58 for 4 games, photography package starts at USD80 for 5 poses(you can't just buy one photo), wifi package USD13 per day. The alcohol package was USD65 per person, per day, and applies to every day of your cruise, you can't dip in and out, so on a 14 day cruise, you must buy 14 days package or start it from day 3 and then have it for the whole cruise. Suffice to say we did buy drinks but these were USD9 for a bottle of bud or USD11 for a glass of wine so again, captive market that they thought they had, they tried to exploit... Many people go on cruises for food which we thought was just average and very hit and miss. We did alternate nights between the buffet and Sapphire dining room and although service was very good, the food in the main dining room was trying to be fine dining and was pub grub at best. While mentioning the restaurants, we saw a maximum of 8 people in any speciality restaurant so to us, these are wasted space onboard and as we and others could hardly get into the bars around the ship, they would be better converted to public areas for everyone to enjoy and ditch the ridiculously priced boutique shops on the Royal Promenade as well ! Overall the ship was beautiful, clean and comfortable, but the lack of activities or talks, or activities such star gazing, films, crafts etc, made the time drag when you were on board. I think RC should review what they call entertainment, and stop with the hard sell all the time., make the onboard costs of photos, tours a bit more realistic, then people might actually buy them. The evening theatre shows, were average at best, and certainly not 'West end' standard. They were dated, and some were circa 1970's. In future, cruising could well be something we enjoy but we would choose a Line which gives more bang for your buck and with someone who seems to care more about you and the overall experience than money. Read Less
Sail Date May 2017
Value for money was the reason for booking with RC. The crew are the main asset of the company. RC have let themselves down by constantly looking for ways of extracting money from you with items grossly over priced and items charged ... Read More
Value for money was the reason for booking with RC. The crew are the main asset of the company. RC have let themselves down by constantly looking for ways of extracting money from you with items grossly over priced and items charged for when inclusive with other companies. We had an all inclusive drinks package which you had to pay for water. Fragrance was tax free yet still twice the price of Boots stores. Incorrect charges were applied to our accounts on several occasions, which had to be corrected. RC have a two tier passenger policy were the Sky bar was closed to the majority of passengers until 8.30 every evening, even when there were very few people using it. Sun beds closed off for these passengers and rarely used. The Star lounge was closed off in addition to the sky bar, one evening. The knock on affect of this puts strain on others. There was limited seating around the ship which is very poor made worse by these private functions. Entertainment and day time activities were poor or had an additional charge applied which are inclusive with other companies. Other passengers, that holidayed on this ship last year, told us they could see RC had cut back in many areas and were, like us, disappointed and will look elsewhere when booking their next cruise. Read Less
Sail Date May 2017
We cruised for 14 days but I was not as satisfied with this cruise as I was with some of the other cruise ships I have previously been on. The food in the windjammer was terrible! The only place to get a decent meal was the main dining ... Read More
We cruised for 14 days but I was not as satisfied with this cruise as I was with some of the other cruise ships I have previously been on. The food in the windjammer was terrible! The only place to get a decent meal was the main dining room which was only opened for very limited hours. The staff was very nice though. I thought the entertainment was not that great. The comedy show was good but that is about all I can remember from the entertainment. I wish there would have been more activities going on through out the day to accommodate all ages but my husband and I actually found ourselves bored at times. This was my first time traveling with royal cruise line (Navigator of the Seas) and I was a little disappointed. As for the ports our favorite port was definitely Lisbon, Portugal. We found the people of France to be very rude and we were ripped off multiple times. Read Less
Sail Date May 2017
3rd cruise with RCI-standards have dropped overall-maybe competition has forced them to lower their standards. The ship in general needs redecorating/refurbishment particularly the cabin furniture-the settee appeared worn out. The balcony ... Read More
3rd cruise with RCI-standards have dropped overall-maybe competition has forced them to lower their standards. The ship in general needs redecorating/refurbishment particularly the cabin furniture-the settee appeared worn out. The balcony door was rattling and repaired by 2 staff with a thick paper wedge but both carried electric drills -very low key maintenance! Dining in Windjammer was fine but not so in the actual dining room-very sad as the choices on the menu were limited and on some occasions the main course was returned to the kitchen for replacement. The ice shows were brilliant and the 2 tribute bands very good-the rest were just OK. The service was very good but appeared to be understaffed- some looked so tired probably because of the lack of numbers particularly in Windjammers. We didn't use the RCI shore excursions-too expensive, so made our own arrangements locally. So sad to see that standards have dropped so low regarding dress in the dining areas and the problem of towels left on sunbeds still to be resolved. At the present time we are not considering future RCI cruises. Read Less
Sail Date May 2017
Chose this cruise because of the great ports of call. However the ship got there so late most days that we did not have enough time to visit. Because we missed the ship in Southampton due to our missed connection, we missed the first three ... Read More
Chose this cruise because of the great ports of call. However the ship got there so late most days that we did not have enough time to visit. Because we missed the ship in Southampton due to our missed connection, we missed the first three nights at sea, therefore it was a shortened experience. We would have enjoyed the trip better if the ship arrived earlier at the ports A lot of the excursions start early in the morning and we found the ship excursions to be quite expensive. Also there was not enough change in menu for the evening meals.The one thing that we were impressed with is the staff. They were very proffessional and easy to deal with.All in all it was disappointing, but some of it was because of our late arrival in Heathrow and us missing the ship and having to fly to Gibraltar to board the ship. Read Less
Sail Date May 2017
Heard good things about RC, and had tried carnival, princess and Costa. Sadly RC failed to even match any of those on all levels. :-( Food was mediocre, and lacking in choice. Dining room food was consistently hot though, which is ... Read More
Heard good things about RC, and had tried carnival, princess and Costa. Sadly RC failed to even match any of those on all levels. :-( Food was mediocre, and lacking in choice. Dining room food was consistently hot though, which is commendable. Not once in 14 days did we get offered pepper mill. Small thing, but telling. TV choice was so repetitive and limited it was scandalous. They could have at very least shown some different movies, but it was literally the same every day for 2 weeks!!! Library had virtually no books!! Ship is tatty, especially on deck. Also not well cleaned, even in main dining. Buffet was mediocre and limited. Entertainment was also mediocre at best. Beatles show was basic but good. Comedian was good. Ice show was the best thing in the whole 2 weeks!! I cannot say it was terrible, but it was a let down. Read Less
Sail Date April 2017
RCI was tops in our cruise choices due to our prior experience. Now , it is below Holland and Princess. The reasons are the multitude changes that must be caused by the bean counters. Everything on the ship is offered at a price, the ... Read More
RCI was tops in our cruise choices due to our prior experience. Now , it is below Holland and Princess. The reasons are the multitude changes that must be caused by the bean counters. Everything on the ship is offered at a price, the Advertisements commence from boarding to departure; in the dining room of all places and everywhere. The announcements are advertisements. There is no longer little things like chocolates at night or mints or candy at the exits of the dining rooms. The elevator key pads are hard to read. The internet charges are ridiculously high. No TV programs to look at only repeated third rate comedy shows. No Fox channel. During the crossing we were without cable for TV news for four days. When most of the passengers come from USA and Canada we like to follow news at this important time. When we got it back there was only BBC for a day then CNN int'l occasionally. There were no movies on TV. Yet movie was shown at pool outside in horrible weather and ocean conditions but not inside on the tV screen. No movies in the theatre of other locations. The dancers and their programs were loud and annoying rather than pleasing. The juggler, comedian acts were super as well as the great ice performance. All staff in the dining room and room stewards were professional and 100% helpful and pleasing. It is the ongoing new programs requesting money charges that is offensive. The ship was clean and well taking care. The port calls were fantastic. Dining service: no small spoon or forks offered for small dishes. Food was excellent and the 11th floor food was always great with great service by the stewards. All crew were happy to please and were very helpful. Gym: no TV at the elliptical equipment. 11th floor dining: not open between meals or late at night. What happened? Whoever controlled the volume of announcements or music in the dining rooms ought to be shot. Extremely loud and annoying. Lack of chocolate in deserts was apparent. Cost cutting? Stateroom was clean and appearance good. Some towels should have been used as sheets as they would not dry and absorb water. Charges for drinks too high and then to add 18% is insulting. Why do we pay the gratuity charge daily? Pretty soon you will charge for bathroom visits. Please put the outside temperature and wind force on the TV channel that shows boat position. We will chose RCI only as our last resort for our next cruise. Robert cabin 2342. Early dining at 17:30 hours. ps: these are not my thoughts alone but many or all of the passengers we met and spoke socially. Read Less
Sail Date April 2017
Embarkation in Miami was long and tedious, maneuvering the sea of people trying to get on board. My mother could not get her wheelchair as requested. There was a LONG line of people waiting, very few wheelchair attendants and no place to ... Read More
Embarkation in Miami was long and tedious, maneuvering the sea of people trying to get on board. My mother could not get her wheelchair as requested. There was a LONG line of people waiting, very few wheelchair attendants and no place to sit curbside to wait at the Port of Miami...........major faux pas. Disembarkation in Southampton was timely, easy and orderly. Wheelchair was ready and the attendant was very helpful and courteous, attending to her every need. We selected this cruise in particular because we had not visited any of the ports featured. Pleased with all of the ports except Vigo, Galicia, Spain……..which was fairly average. Did not like the four-deck open design of the Deck 5 Atrium Promenade...felt it was a waste of good space that could have made the bars and sitting areas much larger to better accommodate the thousands of passengers onboard. The ship is huge, décor was rather subdued, showed signs of wear in some areas, but spotlessly clean. The cabin was clean and spacious enough. We got a veranda room with balcony but the weather was way too cold and windy to sit outside, so that part was a huge waste of money. It was so cold and windy that there was hardly any activity in the pool and hot tubs. So those of you planning a spring transatlantic beware. Transatlantic voyages returning to the Caribbean from Europe in the fall are much warmer so the balconies and outdoor areas are much better used. The entertainment was average to good, not so much because of the talent but because of the small size venues holding the events. We were never able to see the ice skating show in Studio B, although there were 3 performances. There was also no monitoring of tickets, so some people got to see the skating show 3x and we did not even get to see it once. The dining options were very good and the food in the Sapphire dining room was excellent with great variety, quality food, inventiveness, beautiful presentations, courteous and attentive managers, assistant managers and servers. The Windjammer was also very good in all respects except the noise and lack of seating. There were times a seat was hard to find because of the many passengers. The crew was the best point of the ship and trip. Every single crew member we encountered was friendly, attentive to our needs, courteous and disposed to being of help, from the Hotel Manager Sanjay to the restroom cleaning crew. So although we were extremely pleased with the people aspects of the cruise, we will probably not ever sail the Navigator again or any other ship in its category. Read Less
Sail Date April 2017
Upon embarkation at check-in it was very slow .The Rep we had at check-in seemed totally bored with her job & was not helpful when we asked questions. Once in our stateroom we had long delay waiting for luggage delivered. The ... Read More
Upon embarkation at check-in it was very slow .The Rep we had at check-in seemed totally bored with her job & was not helpful when we asked questions. Once in our stateroom we had long delay waiting for luggage delivered. The service on board, mainly in the Sapphire Restaurant was very inconsistent, we had My Time dining and each time we experienced either good or bad service. Even Guest Services were sometimes pleasant & sometimes not. There was just not enough staff on the desk most times . Poor on-board entertainment, except for the comedian/juggler, they even had Crew members providing poor entertainment . My wife came down sick with Gastro Enteritis (Norwalk virus)and we were both quarantined for 24 hours. We did not see any staff cleaning any public/handrails, door handles,etc: during our cruise, which we have seen on many other cruise lines. No staff were actually giving guests hand sanitizer upon entering the restaurants. Our stateroom was a good size for an inside cabin & our attendant (Alex) did a really good job keeping everything clean . Just a mention to say the medical staff were excellent on board. We didn't take any ship excursions but did our own thing, loved Lisbon & Ponta del Garda but Vigo, & La Coruna,Spain were a little boring . Read Less
Sail Date April 2017
We used to sail RCCL often, but have recently switched to Celebrity. Back on RCCL due to a great itinerary, we could really see the differences. Just little things, but it will return us to Celebrity for our future cruises. Royal is ... Read More
We used to sail RCCL often, but have recently switched to Celebrity. Back on RCCL due to a great itinerary, we could really see the differences. Just little things, but it will return us to Celebrity for our future cruises. Royal is just a bit too nickle and dime, and the amenities are just that much less special. Overall: After spending the winter in the Caribbean, this Transatlantic repositioning was not planned well by the crew. With lack of cable signal for much of the crossing, RCCL did not provide alternate TV viewing so the same comedies were shown over and over, no movies on in-room TV (although shown on the outside pool screen at 7pm and 10pm on freezing cold, windy nights - seriously? ) For entertainment, the crew clearly had been "thinking" about how to supplement, with a couple of crew talent shows, but, again, RCCL, PLAN for the cruise from headquarters. This is a 14 day cruise. Also, daytime activities were sorely lacking in creativity. Every sea day had the same quizzes, expensive bingo a few times, and, of course, the requisite "bargains" on the promenade. And from 10 to noon, overlapping activities and then nothing in the afternoon, except more quizzes. As many have reported for all RCCL sailings, the constant "sell" does get old. In the dining venues, even MDR, people coming around to push the specialties. The staff was very friendly, and, for the most part, professional. But little things lacked, like suite toiletries not replaced unless we asked the cabin attendant, same with the coffee for the in-room pot. In the dining room, never once saw crumbs being scraped from a table. But overall, service was good and especially want to commend the bartenders and the staff at the specialty coffee bar on the promenade. We had a junior suite, and this was a highlight! The walk in closet was amazing! The most storage I have ever had on a ship! And the larger bathroom was nice. I would have rather had a coffee table than the upholstered chair, which we used as a coffee table for our room service breakfast on early port days. The ports: Azores: very nice port. We had hired a private guide from Azores4travel, and he was quite good. Lisbon: Booked a small group tour thru "We hate Tourism Tours" who provided a great tour of the island (called "Pirates tour" which is misleading, because it has nothing to do with pirates, just is their one day tour for cruise ship passengers) Vigo: we took what we thought was a hop on hop off tour but it was not really that way, an hour between buses, so you could not get off. This was a boring port and could have been skipped in my opinion A Coruna : We took the RCI extended half day tour to Santiago, which was a good tour, enjoyed the cathedral and walking around the town. Too much time was spent as a group walking the town, would have preferred longer "free time". Le Havre: Our group of 4 split with two going w/ RCI to Paris, for a one hour bus tour and 3 free hours. As expected, really too short a time to be in Paris to get much sightseeing done. The other two of us had organized an 8 person tour thru Overlord Tours with 6 others from our Roll Call. This was a thorough tour of the Normandy area, I would recommend it. Southampton: Our first rainy day (we had been incredibly lucky with weather up to this point, all of our shore days were amazing, sunny, weather. (We had a couple of rocky days during the crossing, but generally good weather). We had arranged private transport via Smiths for Airports, to London, where we had booked an AirBNB for 2 nights in the Pimlico area, which we really enjoyed. Entertainment: not sufficient for the long voyage. The Beatles band ("The Best of Britain") were quite good. The Ice skating was also good, but there were not enough performances for those who wanted to see it. BAD planning. On such a long cruise with so many sea days, I was very disappointed in the "enrichment" speakers. One guy was an astronomy expert, and spoke multiple times but this had no interest for me. The other guy spoke a bit about the ports, but he really did not seem like an expert. Really could have done better here.. The Casino: really need to either ban smoking altogether or have more smoke free tables of all game types. The one or two smokers in the casino really ruin it for a great many. O Read Less
Sail Date April 2017
Keep in mind that this is just my second cruise and I am not exactly a "cruise person." The idea of taking multiple cruises every year makes no sense to me at all. Anyway, we signed up for this "repositioning cruise" ... Read More
Keep in mind that this is just my second cruise and I am not exactly a "cruise person." The idea of taking multiple cruises every year makes no sense to me at all. Anyway, we signed up for this "repositioning cruise" because the initial price was low and because the idea of crossing the Atlantic seemed like a good one. Sailing-wise, things started out fine, but the last three or so days at sea out of Miami were VERY rough, and this is a ship that does not have the same level of stabilizing as some of the newer and larger ships out there. Plus the weather was kind of cold and super-windy. All the crew folks I interacted with-- waiters and bartenders-- were great. My favorite people to chat with by far were these folks who tend to have some really interesting stories about life on the ship, about where they are from etc. Maybe I'm a food snob, but I thought the offerings in the Windjammer cafeteria were kind of so-so and the main dining room was very mixed (some nights, great; others, not so much). We got 4 of the speciality restaurant meals. Chops Grill (if you like a good steak) and Izumi (if you like sushi and related Japanese dishes) were very good and worth the extra charge; Giovanni's was not very good (stick with the pasta if you go) and Sabor was just downright bad. We saw a couple of good to okay shows-- the ice skating stuff was surprisingly good and we saw a very funny juggler/comedian dude. My wife and I enjoyed the "Mystery Dinner" too. We "entertained" ourselves too much in the casino and the bars, which was good though being at sea for so long meant we spent too much money in those places. I think the best ports of call were the Azores and Lisbon. In the Azores, we took a shore excursion to the "crater lakes" of the main island and it was unbelievably beautiful. I'd love to go back there for a week to hike around and take in the small island charm of it all. Lisbon was so interesting and lovely too-- another place to visit for longer. Vigo was kind of boring as was A Courna, though we did visit Hercules' Tower on our own and enjoyed that a lot. La Havre was okay; a lot of people take a day-trip to Paris, but the idea of getting on a bus for a couple of hours each way to spend just a couple of hours in Paris seemed silly. And we also took a shore excursion at the end in Southampton to Stonehenge because it combined a trip through the English countryside to "the stones" (very cool) and then to the airport, and it costs about the same as just a trip to the airport. Would I do it again? Not the same itinerary (I'd want to see different places) and I'm not ready to make it an annual event, but hypothetically, I would do the right trip at the right time again. It's not nearly as cheap as advertised, but it is still a pretty decent deal. And the next time around, I'd have a better idea about what I was actually getting myself into here. Read Less
Sail Date April 2017
Stateroom 9300-excellent location. Chosen for its ports and price, both of which were good. We had sailed on this ship 1.5 years ago. In that time RCCL seems to be doing some cost cutting. Furnishings in lounge areas were showing ... Read More
Stateroom 9300-excellent location. Chosen for its ports and price, both of which were good. We had sailed on this ship 1.5 years ago. In that time RCCL seems to be doing some cost cutting. Furnishings in lounge areas were showing extreme wear. Our cabin steward was required to care for 16 cabins on his own which left little time for some extra cleaning that needed to be done in our room. Capacity on this ship overpowers access to seating in most areas. Having only one small venue for snacks during off-buffet hours resulted in no seating available most of the time. Seating was also impossible during any 'game' event as no lounge was big enough to accommodate participants in these trivia type activities. Entertainment was a mixture of excellent to poor. When there was a very talented guest entertainer, the ship's band (although excellent themselves) drowned out guest by the volume. Overcharged for laundry twice and had to go to guest services for adjustments. Food and food service was excellent! Staff in Windjammer and in Dining room were efficient, friendly and accommodating. No complaints in this area. Shops offered variety of goods and sales were good as usual. Excursions had several choices, although we usually do our own thing at ports now. It seems RCCL may be putting all of their efforts into the newer jumbo ships? As frequent cruisers we will be hesitant to book RCCL again. Read Less
Sail Date April 2017
We hadn't been on a transatlantic cruise before though we have sailed on many other cruises and companies. The weather was not at all kind which no-one could foresee. However we feel that because of this and the 6 days at sea ... Read More
We hadn't been on a transatlantic cruise before though we have sailed on many other cruises and companies. The weather was not at all kind which no-one could foresee. However we feel that because of this and the 6 days at sea before touching land the entertainment during the day was sorely lacking. Too many sales pitches and quizzes. Movies are only shown outside at the pool at 7 and 10 pm - no use on this cruise at all. Surely a film or two could have been shown indoors. There weren't even many enrichment talks except those trying to get you to sign up to pay for something or other. The library was nearly completely out of books on the first day of this cruise. Surely it should have been well stocked up on a cruise like this. I don't want to knock Royal Caribbean as a cruiseline because we have been with them many times and this is the first time we have been disappointed. Apart from this the food and service and some of the evening entertainment was very good. The production shows were disappointing. Read Less
Sail Date April 2017
Chose for the ports. They were great. The seating in the buffet area is terrible. People standing waiting for a table every single time we were there. Very congested. Our cabin was just fine. Steward was great. Nice friendly man ... Read More
Chose for the ports. They were great. The seating in the buffet area is terrible. People standing waiting for a table every single time we were there. Very congested. Our cabin was just fine. Steward was great. Nice friendly man who wanted us to enjoy our vacation. The menu in the dining room was just adequate. We ate at two specialty restaurants and twice at Johnny Rockets. To escape the dining room. Again the waiters were wonderful. The entertainment was 5 star. We enjoyed it all. The ports were great. Anyone should enjoy them. Clean and safe and beautiful. The ship seemed like it needed a bit of a facelift. Getting off the ship was not very well done. Stood in lines for a very long time and everyone was getting restless and cranky. Boarding was very well handled. This is my 5th cruise in 3 years and probably the one I was most disappointed in. Read Less
Sail Date April 2017
I am seasoned cruiser, Platinum on one and have been on three other lines and this is the first cruise on Royal Caribbean. The ship is large, but not too large that you cannot find your way around easily. I chose this cruise for 2 ... Read More
I am seasoned cruiser, Platinum on one and have been on three other lines and this is the first cruise on Royal Caribbean. The ship is large, but not too large that you cannot find your way around easily. I chose this cruise for 2 reasons...it had ports I had not visited and Costco travel offered a good price. The ship was clean and tastefully appointed with a high end feel to the decor. I booked an inside, virtual balcony. Other cruise lines allow you to bring on a case of soft drinks, this one does not. If you want Cokes, you will need to purchase a Coke sticker, which they put onto your sea pass card. You will need to show this at the restaurants and bars for drinks, the cost for this is around $9-10 per day. It has many dining options to choose from, the Windjammer being the buffet on the 11th deck. The buffet for breakfast is a disorganized mess for several reasons....on the first station are eggs, breakfast meats cold cuts, then onto second for bagels and toast, and onto the third is hash browns; this is a little bit of a walk around and by the time you get to your seat, everything is cold. People do not form a line, they just cut in, whenever, to get what item they need. Unless you have someone cook the eggs, the scrambled ones are not very good and the bacon is crumbles and greasy. The lunch selection is average, I was a little put off by the pre made hamburgers floating in a pan of boiling water to keep warm! The room service is to be avoided...there is a charge of $7.95, plus you need to tip the delivery person. I ordered the philly cheese steak, and it was not edible; the "meat" was grey and sparse in a very dry roll, with dried cheese and mayo! Horrible! Wings had a freezer burn flavor and the were boiled/baked and tough. The cheesecake was dry and the chocolate cake was just average. The main dining room was beautifully decorated and they had very good service; the food was presented well and most items were prepared well, some were not. If you are not happy with your entree, they will bring you something else. Like most cruise lines, the coffee is very strong and a bitter. If you want specialty coffee, you need to go to the coffee bar...you will pay between 4-6 dollars there for a custom cup. This can total up fast if you like several cups a day! They really push you about filling out the survey and giving them high marks. Several types of workers do not get a day off unless they get so many positive comments on these surveys. It is a nice ship, they really need to adjust the dining a bit. Read Less
Sail Date April 2017
We chose this cruise because of the Ports of Call. Embarkation was a breeze and we only had about a fifteen minute wait until our cabin was ready. We always do self carry with our luggage, so it's nice when the room is ready straight ... Read More
We chose this cruise because of the Ports of Call. Embarkation was a breeze and we only had about a fifteen minute wait until our cabin was ready. We always do self carry with our luggage, so it's nice when the room is ready straight away. Navigator is a decent sized ship, but this cruise had the most movement of any cruise we've been on. Dining experiences were great in both the main dining room and the Windjammer. We never eat at the specialty restaurants. Daytime entertainment/activities were poor. Very little going on around the pool in way of organized activities, live music, dancing, etc. They have a huge big screen TV that played Chive TV all day and a movie at night. Night time entertainment was mediocre. We saw a couple of good comedians, the ice skating show was pretty good, and battle of the sexes game was fun. Disembarkation processes for shore excursions and final disembarkation were very disorganized, but the excursions themselves were awesome! We'd love to stay loyal to RCL, but we may sail with a different line next time. This was our fifth cruise with RCL and we feel the service and attention on the smaller ships has decreased since the mega ships have started sailing. Read Less
Sail Date April 2017
Cruise was mediocre. We booked 2 years in advance with 3 other couples. We had a good time with good friends, but there were many issues. The UTV excursion in Aruba with our guide Matthew was the most fun I've ever had getting ... Read More
Cruise was mediocre. We booked 2 years in advance with 3 other couples. We had a good time with good friends, but there were many issues. The UTV excursion in Aruba with our guide Matthew was the most fun I've ever had getting covered in an inch of dirt. Worth the money to take this excursion if you like to off-road. Be forewarned that the glass bottom kayak excursion in Bonaire is only kayaking along the coast in front of the ship to a barren snorkeling area then you kayak back to the port. The description on the Royal Caribbean planner indicated we'd by kayaking through mangroves in a protected bay and seeing sea life that lives in the mangroves. We weren't any where near mangroves. It was a once in a lifetime snorkel that never happened. The attendant at the shore excursion desk basically called me liar when we tried to tell her their description was inaccurate. I wasn't even asking for a refund, I just wanted them to know the shore excursion was misrepresented. There were several incidents on this cruise that are making me rethink RC for our next cruise which is unfortunate since we've been Diamond level on the last 3 cruises. There were constantly charges on ALL of sea pass card for items we never purchased. Apparently RC changed how they pay their employees right before this cruise and none of the staff were happy AT ALL. Guest services put up a small argument before taking off the charges, but they made it seem as if it was a common occurrence. We had a Grand Suite with decent perks, but the three other couples sailing with us had balcony class rooms. Their stays were filled with issues that went unresolved or were resolved only after receiving a lot of attitude. One of the biggest issues we all dealt with was that our dining reservations with these 3 other couples were linked for more than a year, but one couple was assigned to a table next to ours. When the separated couple asked about this issue they were turned away and told nothing could be done to resolve the issue because the dining room staff member was too busy and couldn’t appease everyone. He never acknowledged it was a RC error. Instead, he tried to make them feel ridiculous for asking that the issue be resolved. My husband and I went back down to the dining room, with little expectations, just to see if something could be done because we didn't want them to feel excluded from the group. We all paid a lot of money for our vacations and wanted to enjoy it together. We had the issue resolved by a different dining room staff member with only minor attitude, but at least he moved us to a table where we could sit together. We've all traveled together on previous RC cruises and have always been seated with the other couples linked to our reservation. The smell of cigarette smoke from the casino was overwhelming on the main attraction decks 4 and 5. The Diamond Lounge and Nightly Event was enjoyable every night. The food in the dining room was good if we ordered what our wait staff recommended. They were never wrong and they were very friendly. Read Less
Sail Date April 2017
We chose this cruise because we had never been to Bonaire and it was a good deal. We were very disappointed in the shows, to the point where we stopped going to them, except for Ice. The Ice dancing was a 10 plus plus...Fantastic!!! Other ... Read More
We chose this cruise because we had never been to Bonaire and it was a good deal. We were very disappointed in the shows, to the point where we stopped going to them, except for Ice. The Ice dancing was a 10 plus plus...Fantastic!!! Other than that, the rest of the shows were not good. I do not like lip syncing and during one of the performances, the girl was "singing' and she starting coughing but the singing continued without interruption. It was really bad! The cabin was beautiful...we had a balcony stateroom which we enjoyed thoroughly! The food was disappointing to say the least. I expected a lot more from Royal Caribbean! The menu was very limited and I believe that was because they wanted you to eat at the specialty restaurants for an extra cost! If it wasn't for our fantastic dining room waitstaff, Ernesto and Gustee, we would not have even eaten in the main dining room! To add insult to injury, there was a charge for room service! My daughter was going to order chicken wings until she found out that there was a charge of $7.95!!! What the heck??? So, the only room service we ordered was coffee in the morning and even that was cold! So disappointing!!! Labadee was ok but be prepared for all the local vendors to yell at you to come see their products! Curacao was nice...we booked a Tuk Tuk tour through Viator which was half the price of the cruise pricing! We snorkeled in Aruba, which we did book through the ship and that was fun. We did not book anything in Bonaire, but the shopping was good! Overall, I hate to be negative, but I need to be honest. It will be a very long time before we consider Royal Caribbean! Read Less
Sail Date April 2017
We chose this cruise because we were offered a good price. We booked over a year in advance. We have been on many cruises with RC in the past and this was probably one of the worst as far as the cleanliness and service of the cabin. ... Read More
We chose this cruise because we were offered a good price. We booked over a year in advance. We have been on many cruises with RC in the past and this was probably one of the worst as far as the cleanliness and service of the cabin. The ship was very hot. At one of the formal dining nights it was so hot that my back was soak and wet before our entree was even served. I could not even keep my tie on it was so hot. The other 7 people at my table were also complaining so it just wasn't me and this was not the only night, it seemed to be hot every night. Thankfully, it was not that hot outside during our cruise. The service in the dining room was excellent, top notch, so that was a plus. Too bad i can't say the same for the rest of the ship. I have cruised RC many times and they seem to be going down hill. Read Less
Sail Date April 2017
Embarkation was a little long, but we have been on longer lines. Disembarkation was long also but that was due to an escalator not working that delayed the process, otherwise pickup luggage and customs went smoothly. The ship's staff ... Read More
Embarkation was a little long, but we have been on longer lines. Disembarkation was long also but that was due to an escalator not working that delayed the process, otherwise pickup luggage and customs went smoothly. The ship's staff was very friendly and helpful. The dining room food was good but nothing was exceptional. My only issue was that the Windjammer was only open to I believe 3:00 pm, which on port days made it difficult to get something to eat if you came back on board after that time. The only place to eat was the Cafe Promenade which only served sandwiches and pizza (on this ship they combined the Cafe Promenade and Sorrento's into one). The activities on board were the standard, but sometimes a main activity fell either in between dinner or during dinner and so you either missed the activity, arrived late to dinner or missed dinner in the dining room and went somewhere else for dinner. I didn't go to all the shows, but I heard people say that some of them were bad, especially the singing, but some were good. We watched the show The Unexpected Boy and it was good. Overall it was very relaxing, the port of call were good and we had a great time and met some wonderful people on board. Read Less
Sail Date April 2017
We choose this cruise for the Southern Carribean itinerary and time of year. Nice to get an upgrade to a balcony yet except for our wait staff and cabin stewart I must say this was the worst cruise we have ever been on even going back to ... Read More
We choose this cruise for the Southern Carribean itinerary and time of year. Nice to get an upgrade to a balcony yet except for our wait staff and cabin stewart I must say this was the worst cruise we have ever been on even going back to Carnival when our kids were young. I think RCCL is slipping and cutting corners in every way possible. For example you cannot get orange juice thru room service after 11am without a service charge. Food was average yet I must say our dinner waiters were great. Some of the talent for entertainment was very good but their production shows were on the scale of a high school musical. The dining room for lunch was a continued diseaster. The woman seating people was slow and disorganized. She seemed more interested in chatting with people meanwhile the line accumulated.They didn't have enough staff to seat you, This was everyday! Just to get seated took 15 minutes and then if you didn't utilize the salad bar it could take 20 minutes to get served. We enjoyed the salad bar but regular lunch was slow slow. As was breakfast which after two bad days of service we stopped going. Once again not enough staff. It does NOT appear anyone is in charge, they just go thru the motions. Lastly after a so so cruise they had NO organization or communication for the self walk off people. First they informed everyone to report to Sapphire dining room then tell everyone to go to Majestic lounge. Everyone gets crammed into the Schooner lounge and people coming late are trying to pile thru the people who have been there already and there is no place to go. WHAT a mess! No one from RCCL around to guide or help inform people. They have people disembark EVERY darn week, they cannot figure out a smoother way to get people off their ship. Most importantly NO one around to direct people. What a disgrace! I will have to think long and hard before traveling on RCCL again soon. Cutting corners on things adds up to a crapping cruise. Read Less
Sail Date April 2017
Our cabin was by far the best thing about our cruise and if we had only two in the cabin we would rate it a 5 but with three passengers in the cabin the upper berth above the bed was an issue on multiple occasions. Windjammer in general ... Read More
Our cabin was by far the best thing about our cruise and if we had only two in the cabin we would rate it a 5 but with three passengers in the cabin the upper berth above the bed was an issue on multiple occasions. Windjammer in general is not a preferred experience so breakfast in the main dining rooms is our own option. The coffee card for Promenade Cafe was an excellent value and I highly recommend it, the only poor experience is that one employee punched the card twice for an extra express however no one else ever did. It was a better choice to pay the $.80 for the extra shoot versus losing an entire drink but ideally they should all charge the same. My time dining was perfect, never a wait, seated at the same table. Treated myself to three spa treatments and enjoyed the service but did not appreciate the attempts to sell everything, very obvious the staff works on commissions so I just needed to shut it down as soon as they tried to sell anything. Teenagers, what an eye opening experience on how bold and aggressive they can be. We traveled with another couple and we each had 15 years kids. Our friends daughter was asked on numerous occasions to head back to cabins with teens. After the first night she never returned to the living room to avoid any interaction with the overly aggressive teens. While this was our third cruise with Royal the reality is we do prefer to pay more and cruise with Celebrity since the food is much better and less children overall. Read Less
Sail Date April 2017
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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