2,352 Royal Caribbean Navigator of the Seas Cruise Reviews

Mom has liked Royal Caribbean in the past - it's a older crowd (she is 82) and she feels more comfortable. We had problems after problems. The guy at the desk told me 2 things about WIFI that was WRONG and they keep telling me to ... Read More
Mom has liked Royal Caribbean in the past - it's a older crowd (she is 82) and she feels more comfortable. We had problems after problems. The guy at the desk told me 2 things about WIFI that was WRONG and they keep telling me to call Verizon. It's their fault. Horrible customer service - paid for WIFI and it does NOT include calls or text - just data. So many things went wrong. From having my 82 year old mom stand in the sun for 3 hours waiting to board, to a room that is in badly need of some repairs. Our room had a wind tunnel noise and it took maintenance 2 days to get this fixed and kept us up for hours. I bought souvenir T Shirts ( NOT from this itinerary mind you!_) and they all shrunk ! So many things went wrong. The mattress was hard. There was a black ring around the toilet, no tissue in bathroom. Food choices were bland. Try another cruise line. Read Less
Sail Date November 2016
We chose this cruise because Royal was supposed to be better. IT'S NOT!!! Boarding was a nightmare. The bussed us off to a park and didn't return to take us back for hours. People were taking cabs back to the port thinking ... Read More
We chose this cruise because Royal was supposed to be better. IT'S NOT!!! Boarding was a nightmare. The bussed us off to a park and didn't return to take us back for hours. People were taking cabs back to the port thinking they were going to miss the boat. When we got back people were lined up for hours in the hot parking lot. The guest started fight with each other because some were cutting lines because no one knew what to do or where to go! The food on the boat was uneatable, the Scallops smelled so fishy we couldn't eat them and the selection on the menu was mostly cheap stuff like chicken or sold out, they would replace it with something even less expensive. The drinks were made with bottom shelf alcohol unless we ask for a better quality, the bar tenders only knew how to make a few drinks or were told to keep it simple. What they have advertised as the selection of bourbon they do not have on the boat even when we ask for it. Don't order the drink package!! Live entertainment by the pool was only around 2 hours a day. When all of the staff was apologizing to ALL of the guest it was obvious the boat was cutting corners to save money. I will not be booking on Royal again!!! Read Less
Sail Date November 2016
I just returned from a 4 night Royal Caribbean cruise on the Navigator of the Seas. It was such a terrible cruise experience. My family and I cruise a lot, mostly on on Carnival and Norwegian. We have taken one Royal Caribbean cruise ... Read More
I just returned from a 4 night Royal Caribbean cruise on the Navigator of the Seas. It was such a terrible cruise experience. My family and I cruise a lot, mostly on on Carnival and Norwegian. We have taken one Royal Caribbean cruise before, and it wasn't great, but we decided to give another ship a try. Bad decision. Check in was so bad. It took forever and the agent we were dealing with lied to us and told us we must give credit card onboard for expenses, that it cannot be done with her. So, we had to wait on a 30 minute line at customer service to do so. NO food was available except absolutely disgusting sandwiches and pizza at the Promenade. DISGUSTING. We checked into our cabin and searched again for food, but nothing is open till 5:30pm. Nothing. We ate at the Sapphire dining our first night and all our entrees were so gross. Overcooked and tasteless. Our waiter was very nice, but we left hungry. Breakfast and lunch was also disgusting. Worst food I have eve had on a cruise ship. We had Izumi for dinner and FINALLY, a great meal. Next day we the at Giovanni's. Worst service and food. I went to a yoga class the next day, and the yoga teacher was either not certified and inexperienced, or just didn't know yoga at all. He didn't even do the poses properly. And they want me to actually pay for this class??? When I expressed my problems with customer service, they offered me 25% off my next cruise with them. What makes them think I would want to cruise with them again?? Lesson learned. There was so many other issues, not just the food and service. All the staff was so disorganized and it was just a waste of money. Broken toilets everywhere, the list goes on. Never will I ever cruise with RC again. Read Less
Sail Date November 2016
I was recovering from Cancer, and the cruise was a delayed 70th birthday celebration. Celebration!!!! That was the last thing this cruise was. I had believed that Royal Caribbean would be a reputable company, but it seemed that you ... Read More
I was recovering from Cancer, and the cruise was a delayed 70th birthday celebration. Celebration!!!! That was the last thing this cruise was. I had believed that Royal Caribbean would be a reputable company, but it seemed that you penny-pinched in almost every corner of the ship. The shows were abysmal. Only two of them were worthy to be called shows, these were the 'Beatles' and the Ice Dance. All the rest were the scrapings of a very poor talent pool. Docking in the US was a disaster. I was incapacitated and needed a walking frame, this was the only reason that we finally got to disembark in Boston. We were told when we booked that we would have a full day in Boston, not just 3 hours and we had docked in time to have a full day. While we were queuing, we discovered that we needed another 'green' form in addition to the ESTA. Where were these forms in the six days before we docked? It was an insult to the European passengers to have to wait while preference was given to US Citizens I have never seen this happen on any of the cruises I have enjoyed. Trying to process 2,500 people in the few hours allotted to us in Boston was ridiculous. To add insult to injury, in an apology to the passengers, the captain invited us to have a drink on him. What good was that to people who had purchased their drinks package. Cabins on Decks 2/3 were flooded and there was nowhere to put the unfortunate passengers while the cabins dried out. In New York, we were told that we would have two days in the city. We arrived at 5 pm and left at 7 pm the next day, that makes 27 hours, not 48. We had been informed that we were docking in Cape Liberty, New Jersey and had made plans for transport accordingly. It was just by accident that we discovered that we were docking in Manhattan. We had understood that we would have time to have a whistle stop tour of Miami but when we arrived, we had barely enough time to get to the airport, the only part of Miami we saw was from a cab window. In essence, this trip gave us access to just two cities, not the four as per the schedule. The public restrooms were clean, but in at least three different locations the toilets had backed up and were not working. NOT GOOD ENOUGH!!! The saving grace was the dining room staff, they had to pacify a lot of disgruntled passengers. Would I travel with Royal Caribbean again? NEVER. Read Less
Sail Date November 2016
No activities during the day, No exercise, dance or yoga classes. Only trivia, if you like trivia. RCCL trivia scheduled for 5:00 pm which interferes with guests dressing for dinner. Items in Cruise Compass so very hard to read ... Read More
No activities during the day, No exercise, dance or yoga classes. Only trivia, if you like trivia. RCCL trivia scheduled for 5:00 pm which interferes with guests dressing for dinner. Items in Cruise Compass so very hard to read because print was so very small and cruise director would not accept constructive criticism. Captain and Hotel director were only seen one time. Captain at top tier. Hotel Director at meal with an officer. Not friendly like other ships captains and hotel directors. Other officers and all staff were visible, friendly and helpful. Terrence, Loyalty ambassador did not care, did not follow through. Had to tell him numerous times that I was to get a block on this cruise and that I did not get all of my amenities. Transferred out on 2nd NY day and new loyalty ambassador seemed very nice, friendly and eager to learn to do the job correctly, listening to suggestions from guests.. No captains table. No pinnacle picture. Immigration in Boston was absolutely the worst I have ever seen. US citizens had no problems. But some foreigners did not finish the process until after 3:00 pm and could not go out into Boston to see the sights. There were no computers available to check the electronic ESTAs. And the ship did not have paper forms. What a nightmare. Lines and angry guests. Read Less
Sail Date November 2016
Being an experienced cruiser with many different cruise lines, and as Diamond Club members of Royal Caribbean, my wife and I looked forward to this transatlantic journey for the ship, the food, the entertainment and for the stop in ... Read More
Being an experienced cruiser with many different cruise lines, and as Diamond Club members of Royal Caribbean, my wife and I looked forward to this transatlantic journey for the ship, the food, the entertainment and for the stop in Boston, one of the few ports we hadn't been to. We were horribly dissappointed on all counts! Anything involving guest relations was terribly mismanaged, with lack of knowledge and no professionalism, and any attempt to meet with the Guest Relations manager was refused! (6 of us booked the cruise and registered to dine together....it required 3 hours in line to correct the mistake of seating each of us at a different tables..... spa facilities were refused....took 2 hours in line for them to be reinstated but robes were unavailable....they were promissed within 3 days but then guest relations claimed they didn't have enough because former passengers had stolen them...) Food at lunch was the same every day and dinner was totally unspectacular. Entertainment was worse than poor. Movies on board were geared to young children. Activities were pathetic. But these were not the most upsetting things about this cruise ! As I said...for us the highlight of the cruise was to be Boston, but Royal Caribbean arranged for passengers who bought excursions from them to go through immigration first. For the rest of us with foreign passports there was a 5 hour wait in line with the only ship personnel available to us , the accountant of the ship and some trainees, and the discovery when we finally got to the head of the line that we had been given the wrong declaration forms ( which we had asked for days preceding the Boston port day....but had been refused!!) I must add that the captain and senior crew of the ship were nowhere to be found....not that day or any day of the entire 13 day cruise!!! We are foreign nationals who have never faced any form of discrimination but this is not only discrimination it is also bribery! If we had bought an excursion they would have arranged to get us off the ship but since we didn't they will punished us and arranged for it to be too late to see any of Boston!?!?!? The written apology on the captain's behalf the following day and the two free drinks doesn't begin to be compensation for missing a port!!! It is an insult !!!! Read Less
Sail Date November 2016
Having a home in England and a winter home in Florida we always cruise both both ways, in November and April. Usually the cruise lines try to make this repositioning cruise special but from the moment we boarded it had the feeling of a ... Read More
Having a home in England and a winter home in Florida we always cruise both both ways, in November and April. Usually the cruise lines try to make this repositioning cruise special but from the moment we boarded it had the feeling of a ferry. Food in the self-service and main dining room was of the cheapest quality so much so that one night after two inedible dishes I ordered eggs & chips. Formal night, soy meatballs as a main item!! The promenade resembled an eastern market every day. The staff must have a pep talk everyday being told to sell, sell, sell. Internet rates at $27.99 for 24 hours with streaming that did not work, no provision to just spend 10 minutes to check emails. When booking, it was arranged that we disembark at Port Canaveral rather than Miami. On board we were told that there was no provision to take our luggage to the customs hall and we would have to carry it ourselves as they "Don't have the finances " to utilise the dock stevedores. After a call to the RCCL head office, this was resolved but for over a week we were wondering how 2 disabled pensioners would transport 9 pieces of luggage to the dock. This, coupled with the other problems, made this a very disappointing trip. Two couples are returning with us in April and I suggested that I book 3 staterooms on the ship to get the best rates but have decided to return and now booked with another cruise line. Read Less
Sail Date November 2016
first cruise on Navigator of the Seas and most definitely our last! Poor quality food, very little choice, no fish selection of vegetables or fish, served luke warm and repetitive. I would liken the food to a budget holiday camp! Poor ... Read More
first cruise on Navigator of the Seas and most definitely our last! Poor quality food, very little choice, no fish selection of vegetables or fish, served luke warm and repetitive. I would liken the food to a budget holiday camp! Poor entertainment and little to do on board other than gamble in the casino and drink copious amounts of alcohol to numb the boredom! Unkempt passengers with shocking manners! The most uncomfortable bed i have ever slept on, but was offered a piece of sponge off the cabin boy to put on the bed to help the issue, unbelievable really! Cruiser staff constantly on the sell to make more money, overpriced drinks at bar. Overall the Navigator of the Seas cruise ship needs a complete makeover, revamped food menu and staff professionally trained to actually cook food and serve it HOT! Entertainment programmer seriously needs to look into hiring professional and exciting acts! I would not recommend this cruise ship at all unless you are not fussy about quality food and entertainment, which usually, may I add, decent cruise ships offer, but not this one! Read Less
Sail Date October 2016
This was our first Cruise and we had been advised by friends this would be a good place to start. How wrong were they ! Boarding at Southampton was not a problem to be fair shame it took a downward spiral ! First impressions of the ... Read More
This was our first Cruise and we had been advised by friends this would be a good place to start. How wrong were they ! Boarding at Southampton was not a problem to be fair shame it took a downward spiral ! First impressions of the ship were somewhat marred by a musty smell in the corridor leading to our stateroom on deck 8 (room 8304) must add this smell was not to be noticed elsewhere and our room though dated in outlook was fine apart from a stained and grubby looking sofa and carpet. We chose 'Our Time' dining as we like to do our own thing an not to be stuck to a routine. Our first taste of dining was in the Windjammer which was self serve. The food though varied in choice was often found to be Luke warm and as a couple one out of the two of us had to sit and wait at our table while the other went for food. Two nights into the cruise we chose a formal night which was in the Sapphire a Dining Room, surroundings were very nice but the food left a lot to be desired, enough to put us off eating in there again , put it this way we ordered lamb it was that raw it was still running around the plate ! Which the following morning we both had bad stomaches. The entertainment left a lot to be desired apart from a fantastic pianist in the 'schooner bar' David Curtis, who encouraged passengers to join in singing. Unfortunately this was marred by selfish parents who allowed their young children to run around the ship at all hours an often ruin the night (how a mother could sit on a stool beside a grand piano while the pianist played and proceed to change her baby's nappy, it's beyond words) The bar staff tried their best to accommodate all guests but sheer numbers of passengers were just too much to cope with, this left you waiting quite a while to get served . To add to this toilets for M/F were located at each end of the ship, there were none near any of the bars and to make it worse when needed most nights either men's or ladies seemed to be having maintenance done which meant you would have to go to the other end of the ship as all floors were affected by this maintenance problem. Our first stop was Gibraltar for the amount of people getting off an back on the timescale was not long enough . Next was Villefranche was next, you have to get up early an get a ticket to get a shuttle boat our ticket was no 17 which meant we waited another hour from the time we could get off the ticket numbers went beyond 30 some passengers gave up getting off! Villefranche was beautiful lovely beach . Next stop was Corsica what a horrid place next Sardinia got off 8am nothing was open til 10:30am ! Horrid place next was Mallorca (Palma) two days or day n half this was so worth it but when you got off we were not told you would have to pay 10 or 15 Euros for the shuttle bus. Next Malaga this was nice don't get a taxi from the port they rip you off. We got a taxi in town 25 Euros along the coast to either Torremelinos Benalmadena Fuengirola Or Marbella local bus was cheaper return for two 3.30 Euros straight to the port. Next Cadiz worst place of all total waste of time. On the days at sea you have no chance of a sun bed unless you got up at around 6am not even enough chairs. Passengers were laying on the floor! Not a chance paid £5.5k for a cruise to lay on the floor! Adults only section only managed to get a bed 3 times in the two weeks what a joke. The other pool area well talk about 'Butlins at Sea' screaming kids running everywhere parents not looking after their kids, and the pool entertainment was so loud the seemed to be shouting bloody awful. RC seemed to have a strange idea of what an English pub is like based on the Two Poets Pub on board, which which seemed intent on piping Irish old folk songs continually in a dark dull wooden effect surrounding more like Shakespeare era no atmosphere at all. There was a wine bar larger than the pub which was always empty when asking the staff why it was there we were advised Americans prefer this? But this cruise had 99%english on board ? What a waste of space. A good sports bar would have been good. Disembarkment was swift thankfully as we could not wait to get off ! Read Less
Sail Date July 2016
Before we think about the negatives let us just recognise the superb itinerary and very smooth tendering for Villefranche. The weather was perfect. Many crew were exemplary. However, Royal Caribbean have descended into a parody of ... Read More
Before we think about the negatives let us just recognise the superb itinerary and very smooth tendering for Villefranche. The weather was perfect. Many crew were exemplary. However, Royal Caribbean have descended into a parody of Travelodge at Sea. Our cabin was not the only one not prepared and where the lavatory failed to flush on eleven days of the fourteen. Water to the washbasins,both in the stateroom and the public restrooms, was luke warm. You can at least guarantee a clean comfortable bed in a clean room with soap in a functioning bathroom in Travelodge, and cheaper motels around the world. You would hope the bathroom floor would have a wash before, or at sometime during, the cruise I would agree that RCI has gone as low as it can go. The dining room food was always tepid and "We are aware of the issue and are looking into it" fails to actually deal with whatever the cause is. Flowers on the table don't make the meal but they do set the ambience and the lack of them disappointed. We were used to a dining experience rather than "being fed", a expression heard over and over. Along with the notion that "never again" RCI. Who would have thought that fresh black pepper would be discouraged, and often the mill lost? Many diners prefer some pepper their meals, and at least the offer. No time for the niceties of dining and soon you will only get a good ambience in the "pay for" restaurants. Though, the stench of burnt flesh emanating from the Japenese restaurant each night was enough to put many off having smelled it. The table waiters and head waiters do their best in what has become only the faintest echo of what was an excellent service. At least a drink at the bar would be right, wouldn't it? Not if the under eighteens are four or five deep asking, often demanding, their plastic beaker refills. Families, big or small, are delightful and you anticipate a high proportion in a school holiday. Children running wild are not a delight and were often dangerous finding the hottest things on board to need to chase each other with and sliding on wasted food. It was saddening to see so many uncared for children. Royal's loyalty schemes are meaningless when children take over the Diamond Lounge leaving insufficient seating for those who's loyalty have earned their place in this sanctuary. A policy rethink is needed and a decision to be clear about what loyalty means. The cleanliness of the public places was excellent to start but by the last week the battle with the mess of food and drink spilt and abandoned was lost. It used to be difficult to tell whether a crew member had been partying but now you feel you are fitting in with their lives. It is hard to be admiring of a sous chef working a ten hour day for the length of a two month contract when so many of us haven't the luxury of fourteen hours off per day with no commuting! Yes, not run by the crew but for the crew these days. Our concerns were shared while onboard and on the final day we accepted $200 obc, which we cashed. This in preference to a discount on a future cruise. We wouldn't cruise again with this line in its present state. The "onboard chest infection", is the final insult to what has lost all chance of being a Wow from Royal. So, this is, we are very sad to say, our last RCI cruise. We no longer fit their preferred demographic Read Less
Sail Date July 2016
I have no idea where to start , this was our first and definitely our last RCC ...embarkment took hours , stood in hot lines for hours ,then as soon as on the ship ,the emergency training , again stood on deck in crowds , could not see a ... Read More
I have no idea where to start , this was our first and definitely our last RCC ...embarkment took hours , stood in hot lines for hours ,then as soon as on the ship ,the emergency training , again stood on deck in crowds , could not see a thing , or how to put on a life jacket. The ship was run down , lots of damp patches , nasty smells and dirty areas. The food most of the time luke warm , I had raw pork and a hair in my scrambled egg , the sous chef was informed , he came out and apologised and said he couldn't watch everything ....after that I late the safer foods ...bread rolls and salad. Cheese and biscuits in the resturant ... 2 pieces of rather old cheese and a packet of salten crackers. Entertainment awful ... I have no words A few members of staff helpful , most seemed confused and untrained No sun beds , not once did I get on deck it was like 1980 Benidorm on sea , towels put out at 8am to save your sunbed, Trips.... Nice was a no go due to the terrible situation which was just awful ....the trips were over priced , no real port info ..or as little as possible terrible queues it get in and off in Lisbon ..ended up with only a few hours there , no water etc on return to ship even in the very hot temps I could go on forever...I wish I had taken note of the reviews before I paid for my holiday ..I should have cancelled and rebooked with another company but did not believe it could be so bad .... Royal Caribbean so disappointing Read Less
Sail Date July 2016
The cruise started well but then deteriated after some bad weather that caused an alteration in the cruise. The staff seemed to fall apart as they couldn't seem to handle the issues. They didn't have enough staff to handle the ... Read More
The cruise started well but then deteriated after some bad weather that caused an alteration in the cruise. The staff seemed to fall apart as they couldn't seem to handle the issues. They didn't have enough staff to handle the huge amount of issues customers were encountering. They either didn't communicate well to passengers about the issues or gave misinformation. Many passengers were frustrated and left in the dark as to what was going on. The last straw was the disembarkation process which felt like no one was in charge and not even the staff of the ship knew what was going on. I was happy to just finally get off the ship. The cruise line also seemed completely uninterested with the dissatisfaction of the passengers. Terrible service. The food in the dining room was actually very good, but the buffet called "windjammer" was horrific. Ther would Beverly little to eat unless you like overly spiced, overlooked food. Read Less
Sail Date June 2016
Very little range of fresh vegetables, hot food was cold, never saw anyone ever check temperature of food. Cabin was not hoovered for whole trip. Marks on mirror left for 4 days. Dirty linen bags left in corridors for up to 3 hours.NO ... Read More
Very little range of fresh vegetables, hot food was cold, never saw anyone ever check temperature of food. Cabin was not hoovered for whole trip. Marks on mirror left for 4 days. Dirty linen bags left in corridors for up to 3 hours.NO special access department. Always long queues at guest services and shore excursions. Booked a shore excursion to Hermitage Musuem, st Petersburg which was a disaster and they tried to pass the blame to the tour company. Refused to speak to everyone, just individuals and then offered different compensation to each of us which was very poor. Knew we were going to be late back to Southampton but waited till we left port before telling everyone so lots had to amend home flights, trains etc at the high cost of the ships Internet/mobile call charges. Arrived 30 minutes later than told and disembarkation was chaos and the staff were very rude and total lack of understanding. I travelled with my 16 year old son who has Aspergers and visually impaired. He enjoyed the teen club but will never go with this company again. Going back to Norwegian as they really care about people with disabilities-I need another holiday to get over this one Read Less
Sail Date June 2016
We have cruised with RCI twice, in the past two years. We took the 12 day Baltic Cruise in June, on the Navigator of the Sea. The ship is huge with too many people. Lines for everything, including customer service where you could easily ... Read More
We have cruised with RCI twice, in the past two years. We took the 12 day Baltic Cruise in June, on the Navigator of the Sea. The ship is huge with too many people. Lines for everything, including customer service where you could easily wait two hours in line, for a simple question. Customer service was just abysmal. The ship was 5 and a half hours late getting back to Southampton and most guests missed their flights. We had to pay for a hotel room and switch our flights to get home, which cost us another $500 and we got home a day late. There was no communication to the guests, that it would take three hours to get off the ship, once we docked back in. The staff let guests off the boat, who should have disembarked later. No one was manning the luggage area. It was a free for all. I filled out the review forms and got no response from RCI, went on their Facebook page twice and got no response, even though they said they would have a customer service representative call me, right away. That was two weeks ago. This cruise line just wants your money and could care less, about their guests experience. I just cancelled my third planned cruise with RCI for the summer of 2017. We are switching to Princess. Read Less
Sail Date June 2016
We sailed on Navigator Of The Seas to the Baltics. The ship itself is adequate and well laid out. The touch screen devices around the ship however were useful for finding our way around. We did find it difficult to find anywhere quiet to ... Read More
We sailed on Navigator Of The Seas to the Baltics. The ship itself is adequate and well laid out. The touch screen devices around the ship however were useful for finding our way around. We did find it difficult to find anywhere quiet to sit and read as all the lounges had music playing in them at all times of the day and night. The 'library' was more of a games area and certainly not a comfortable place to sit. On sea days there was a distinct lack of sun beds. The service from the stateroom attendant was excellent so too was the restaurant service staff. The food was average however in comparison to what we've experienced on other cruise lines. The management on the ship is a joke and communication is poor. Even when you query something with guest services that you've heard on the tannoy, they have no idea. We also had issues with drinks being charged to our account, yet we had a drinks package and always ensured our choices were within the package. There were differences of opinion as to what was in the package depending on which bar you were in. Again more time taken up queuing at guest services only to be promised it would be sorted, but days later it was still occurring. Most of the announcements made by the captain were incomprehensible. Many passengers were commenting that they just couldn't understand what he was saying. Again, more visits to guest services to ascertain the information, but even they said they had difficulty understanding him. Our experience with RCI hadn't been the best but unfortunately this was set to get much much worse as the end of the cruise approached. Our last port of call was cancelled due to time having to be made up in order to get back to Southampton on schedule. We had experienced a delay in St Petersburg early on in the itinerary due to weather conditions making it unsafe to leave. These things happen and whilst disappointed not to be stopping at the last port, we fully understood the reason for it. Unfortunately poor communications resulted in passengers only being informed at the last minute that we would now be late getting back to Southampton. This resulted in many international passengers frantically try to rearrange transport for connecting flights and in many cases totally rearranging their flights altogether. People we spoke to in this situation said that guest services had been very unhelpful and only permitted them to make one phone call. In some cases, the prearranged transport organised via RCI had simply been cancelled and passengers were forced to make their own arrangements. Certainly not the relaxing last 2 days at sea they had hoped for. The communications for the day of disembarkation were all mixed up. The old schedules, which had been given out previously, were replaced with the new timings to allow for the delay getting back to Southampton. Someone in charge however had omitted to change the information for cabin vacation arrangements and meeting in the designated areas. Passengers were therefore following different instructions. Again, no one in authority seemed interested even when it was brought to their attention. Even when the Cruise Director was making an announcement it was clear they didn't have a clue what was going on. Passengers who were now congregating in the designated areas just shook their heads in disbelief at yet more ineptitude. As we began to dock in Southampton, RCI representatives in the designated areas were instructing passengers to form a line towards the gangway in readiness for disembarkation. The line on deck 4 was extending towards the casino and staff we sending families with small children into a smoking environment. Even when parents complained and refused to stay in there, staff did not appear to comprehend these concerns and in some cases stood arguing with passengers. When the exit doors were opened for disembarkation, passengers started to move forward towards the gangway. There were hundreds of people all on the 'self assist' option so everyone had luggage too and it was difficult to move easily. Staff then started to bring passengers through from other directions and decks, preventing those who were lining up from getting off. People in wheelchairs and mobility vehicles were tossed aside and no regard was given to the vulnerable passengers onboard. With no management of the crowd and more and more passengers being crammed into one area, the staff on the exit door then refused to let us off. Now they decided we must use a difference area to exit. No one could turn around let alone move to another area. My husband was assaulted by a member of staff because he was unable to move. One young lady began to have a panic attack yet staff did nothing to assist her. Passengers at the front near to the exit were trying to get the attention of staff, pleading with them to open the doors as they feared they would be crushed with the volume of passengers now moving forward. Staff refused and at one point forced the doors shut on an elderly lady and her husband in their attempt to pen us in and prevent us from leaving. This poor lady was screaming in pain. I'm certain if it hadn't been for her husband having to force the doors open to free her, we might not have made it off alive. Since my return I have contacted RCI who refuse to accept any responsibility for the debacle with disembarkation. Their response is to blame passengers for not doing as they were instructed. Passengers did exactly as they were instructed - the problem was RCI gave so many conflicting instructions, no one in authority took charge to rectify it soon enough. I've forwarded all the documents to them which detail the varying information given out to passengers. RCI say they have thoroughly investigated the matter but all this meant was that they'd spoken to the staff onboard! Hardly a thorough investigation. I call that a biased view. The assault on my husband appears to have been swept under the carpet whilst they concentrate their efforts on avoiding bad publicity than they do about establishing the facts. This was our first cruise with RCI and will most definitely be our last. Read Less
Sail Date June 2016
Having cruised before with RCI I was so looking forward to this cruise as it was only a short flight to Southhampton and the short journey to port. I was looking forward to the good service I received before. Not going into everything as ... Read More
Having cruised before with RCI I was so looking forward to this cruise as it was only a short flight to Southhampton and the short journey to port. I was looking forward to the good service I received before. Not going into everything as I am making a formal complaint to them in writing. I am a disabled person but discovered on board that their definition of this only related to those In wheelchairs and motor scooters. I did not receive the service I was used to on their others ships. In fact I felt they were very short staffed and a lot of the time in was organised chaos. In the Windjammer tables not cleared for a very long time and I'm not talking one or two tables here, staff in short supply. Making announcements for people to vacate their tables to make room for others when tables not cleared total joke. Our room attendant was brilliant as were the staff that served us in the Sapphire Dining room but apart from this I'm truly unhappy. Feel really sorry for those people who were unable to get off on Maderia due the 'hours' it took to organise disembarkation. Ship was not clear until 4 pm too late for people as due back by 6.30 pm. Shore excursions were good once you got to your coach and RCI staff no longer in charge. Read Less
Sail Date June 2016
We chose this cruise to see some of Norway. First it took far too long to bord this ship. Secondly we had the all inclusive drinks package but it wasn't all inclusive as sold to us by Thompsons also there was three of us in our ... Read More
We chose this cruise to see some of Norway. First it took far too long to bord this ship. Secondly we had the all inclusive drinks package but it wasn't all inclusive as sold to us by Thompsons also there was three of us in our room and but only two of us was allowed the drinks package. We had to pay for another drinks package. Thirdly entertainment was complete rubbish these entertainers would have failed the X factor interview the ship was in my opinion run down should have been refitted at least two years ago. Also you had to pay for activities on the ship what a joke no cinema tv was rubbish and repeated over and over again. My wife broke her arm my daughters boyfriend was sick the whole week and my daughter, son and myself were bored most of the week because of very little to do that didn't include paying for it. The burgen tour was cancelled but we only got told this once we were already on the coach. And to add insult to injury the people in the cabin next to us smoked even though the cabins were all non smoking and nothing was done about it even though I complained to the cabin boy more than once Read Less
Sail Date May 2016
Let me preface what I am about to convey by stating that I have been cruising since I was five years old when my grandparents (my grandmother is currently 89, still works as a travel agent, and has been on 108 cruises) first took me on the ... Read More
Let me preface what I am about to convey by stating that I have been cruising since I was five years old when my grandparents (my grandmother is currently 89, still works as a travel agent, and has been on 108 cruises) first took me on the S.S. Dolphin, and since then, I have been on approximately 35 or so cruises with approximately 25 of those cruises on Royal Caribbean. I am currently a Diamond Plus member of Royal Caribbean’s Crown & Anchor loyalty program, and cruising on Royal Caribbean’s ships has been one of the great joys of my life. I have gone on a cruise almost every year of my life, and I typically bring groups of 15 or more friends and family members with me so they can share the joy I experience. With that said, I’ll discuss the Navigator of the Seas sailing April 24, 2016. We booked the Navigator of the Seas with a large group in order to celebrate my 35th birthday around January of 2015 - a full 15 months prior to sailing. My husband and I were hesitant in booking a Royal Caribbean cruise because of a medical incident on the Oasis of the Seas several years prior that resulted in us being disembarked early and how handled Royal Caribbean handled it, but because of my longstanding love and enjoyment with the cruise line, we booked along with twelve other friends and family members. Then, the worst possible thing that could have happened, happened. TWO WEEKS prior to sailing on the Navigator of the Seas, my husband gets a call from Royal Caribbean informing him that his reservation has been cancelled effective immediately (not my reservation). The associate, was unhelpful, rude, and provided no answers other than it related to the Oasis of the Seas sailing and that their Global Safety Team is prohibiting him from boarding the ship. I called after his conversation concluded with her, and I had the exact same experience. she was the end of the line and that there was no possible way to have this decision reversed – even after tears and begging and pleading just to even talk to someone else (apparently she does not have a supervisor, according to her). Yes, you could say we should have expected this possibility, but we honestly and sincerely thought that with my husband’s name and personal information in Royal Caribbean’s system for a full 15 months prior to sailing and without ever having received any notice related to being blacklisted that enough time had passed – 2.5 years – and that booking this sailing would be fine. Royal Caribbean’s decision caused significant strife in our relationship seeing that now, 2 weeks prior to sailing, I was faced with making a decision of either staying home with my husband or screwing over the other family and friends that had taken time off work, spent money, and planned a vacation at my behest. Ultimately, we made the difficult, but unavoidable decision that I would go and he would stay home, crushed from disappointment. To alleviate the situation as much as possible, we ended up purchasing plane tickets and hotel stays so that my husband could at least fly to Grand Cayman and Jamaica, two of the Navigator’s stops, to spend time with me and the group. Not an ideal outcome, but better than nothing Thank you for bearing with me to this point, but I thought it was important that you have the all of the background information. I’ll now discuss our actual cruise on the Navigator of the Seas, April 24, 2016. Just to mention, I actually sailed on the Navigator 3 or 4 times back when it was relatively new, and the ship, as I understand, recently went through renovations in 2014. To make this easy and clear, here is what was GREAT: • The boarding and disembarking processes are very smooth and quick. Even with long lines, we were able to board the ship with no more than 15 minutes of wait time. Disembarking was similarly easy. I am glad Royal Caribbean seems to have put in place a system that truly works. • The entertainment on Royal Caribbean is outstanding. The performers are amazing, the show storylines, direction, etc. are bar none. The ice show, Ice Dancin’, is my particular favorite. It is essentially the same story as when the ship was new in the early 2000’s, but the ice skaters and production staff put so much liveliness and energy into the show that it doesn’t feel as dated as it is. • The excursions and the employees who coordinate them are amazing. We were running behind for our Stingray City tour (due to an issue with the tenders) in Grand Cayman, and the ship staff rushed us to the next available tender, called the tour operators, and made sure we made the tour. • The pool band and pool entertainment were top notch as always. They have even found new ways, in addition to the traditional belly flop contest and sexy man contest, to keep everyone excited and energized. • The food in the Windjammer Café has also improved. On this trip, I found more options and even better (more flavorful) food than on previous trips. Royal Caribbean is clearly stepping up its game for the people who choose to dine outside of the dining room. • Aesthetically, the ship looks beautiful. Royal Caribbean did a phenomenal with the renovations, and the ship looks clean and brand new. Here is what was NOT SO GREAT: • While the ship’s appearance was for the most part flawless, there were odors throughout the hallways. The odors were pervasive and put simply, smelled like sewage. • We ate in the dining room every night of the week. It is clear that Royal Caribbean has implemented drastic cost cutting measures. Whereas in the past, a server would have two or three tables max, the servers now seemed to have 4 or more tables. As you can imagine, this greatly slowed down dinner service. The issue was the same with the dining room bar server. Instead of formerly having 5 or 6 tables, now there would be 1 person assigned to vast areas of the dining room. On some nights, we would not receive our cocktail until the entrée was served – and it was to no fault of the bar server, he was great and working as efficiently as possible. This increased workload for the servers resulted in a complete lack of relationship building that normally happens with your dining room waiter. In the past, the servers would know everyone’s name, engage with everyone, and even know some of your personal likes and dislikes by the end of the cruise. This is no longer the case. Additionally, our busboy, who was splendid, seemed so frazzled trying to handle all of the tables that he even dropped my butter knife on the floor and just put it back on my plate – unheard of on a Royal Caribbean ship in the past. I think the ship’s automatic gratuities, while convenient, do not encourage the dining room staff to outperform the bare minimum. On a side note, the other half of our group had a different server and busboy, and their experience was the exact same, so I do not believe our experience is isolated. • Speaking of bar service, now that the ship offers unlimited drink packages, bar service and bar availability have noticeably deteriorated. I think now that the bartenders no longer receive per-drink gratuities, they no longer seem interested in providing top-notch service. Every drink ordered seemed like a chore instead of a chance to bond and enjoy the exchange as it used to be. In previous years, the pool would have cocktail servers roaming around, offering the day’s frozen drink in a souvenir cup – all of that is gone. For example, on a previous cruise, we had a pool bar server named affably “Dr. Feel Good.” Talking to him and ordering drinks from him was one of highlights from that trip. He always made everyone laugh and kept everyone happy. Again, gone are those days. • The ship’s WIFI is a joke. Do not spend the $20 per day on it unless you absolutely have to. The internet hardly worked anywhere on the boat. Unless your entire cruise was going to be spent on the Promenade, the Windjammer, or parts of the casino, it is a complete waste of money. The signal constantly had to be reset to work, and IF it did work, it was incredibly slow. I understand the technology limitations while being at sea, but don’t sell a $20/day product that is mediocre on its best day. • I was also surprised to see that the nightclub, formerly on Deck 3 by the showroom, has been turned into cabins. On previous trips, some of our best memories were in that nightclub. Now, the only place to dance and listen to music after 12:00-12:30 AM is the Cosmopolitan Lounge (the top deck, surrounded by glass). While this venue is nice, it does not offer the same experience by any stretch of the imagination. On a side note and interestingly enough, the casino (and all ship bars except the one lounge) closed by 1:15-1:30 almost every night of the week, and it wasn’t because the casino was empty, the casino staff actually shut down and asked everyone to leave. Maybe this is how the ship casinos are operated now, but it was certainly a surprise to me based on my previous cruise casino experiences. • With a handful of exceptions, the ship’s crew and staff generally seemed tired and disinterested. In the past, all crew and staff would smile, wave, engage with you, etc., and now, the ship employees couldn’t seem to even bother. For a person who has sailed with Royal Caribbean so many times, this was truly surprising. I do not know what Royal Caribbean’s business objectives are, but lack of customer loyalty, disregard for passenger experience, and cost cutting are clearly on the list. All of the little touches and attention to detail that made Royal Caribbean so special to me over the years seem to be completely gone. Based on what Royal Caribbean did to me and my husband alone, I will never sail with them again, but even had that not happened, I am deeply stunned and disappointed. Royal Caribbean always positioned itself way above the likes of Carnival and NCL, and now I would say there is no difference, except that Royal Caribbean is more expensive… and for nothing. At least with those other two cruise lines, you know what you are getting ahead of time and you are paying a fare commensurate with that expectation. I am and will always be an avid proponent of cruising, and it is now clearly time to partner with a company that I know will treat me and my family right, care for passengers, and provide the ultimate vacation experience. Adios RCCL Read Less
Sail Date April 2016
Navigator of the seas (Royal Caribbean) Let me start by saying the ship itself and all of its amenities are great. We enjoyed the variety of activities. We also through the ports of call were very nice and enjoyed Jamaica a great deal. ... Read More
Navigator of the seas (Royal Caribbean) Let me start by saying the ship itself and all of its amenities are great. We enjoyed the variety of activities. We also through the ports of call were very nice and enjoyed Jamaica a great deal. That being said this is how our cruise with Royal Caribbean went… My wife and I saved for this trip for a long time and we were very excited to be able to go. We spent a long time reading reviews and looking into cruise lines. We have been on 2 other lines (Carnival and Norwegian) and we were happy with them. I do not believe that our expectations were out of line and we try to be very grateful for every experience we have. Our trouble started as soon as we got to the port of Fort Lauderdale. While in line waiting for the porter to take our luggage we over heard him VERY loudly cussing and complaining about how he was only getting small tips. This went on for the entire 5 min or so while we waited in line. He seemed to get louder and more angry as we got closer. When it was our turn he stuck his hand in my wife's face and said very roughly "do you have a tip for me"? We had decided not to tip him because of his language and attitude (VERY BAD DECISION). As we walked away we talked about what he might do to our luggage. So we now got on the ship and headed to our room. We found our floor but we were stopped and told our room was not ready because they were behind scheduled. We were told it would be around a half hour and we were ok with that. We spent about 45 min looking around the ship and then headed back to our floor. Again we were told that the room was not ready. So again we walked around while we waited. It ended up that we waited over 2 hours to get into our room. Still not upset by this point. Things happen. When we finally got in the room we started to unpack our carry on's and look at the room a bit. The room itself was typical in size and layout and what we expected and paid for. What we found as we looked closer was disgusting. I went to put some things in the draw next to the bed and found a male sex toy. The draws on both sides of the bed were full of an oily substance (you can guess what that was I’m sure). We immediately went to the front desk to complain and ask that our room be thoroughly cleaned. The guest service person was very apologetic and said she would take care of it. We headed back to the room and waited. While waiting we found that the safe was broken and not working. By that time the room attendant and his supervisor came in and took the trash can the toy was now in and said they would clean the room. A few min later he came back with the toy in his hand and tried to tell me it was a party favor they were handing out during the last cruise and that it was not a sex toy. I have pictures if you would like to see them and I am not naive. From what I had heard of the last sailing and what I know of things I can say that %100 that it was a sex toy and that it was disgusting! They cleaned the room but the drawers remained oily the whole trip. So now it was past dinning time and our luggage was just getting there. And as expected the handle on our suitcase was broken. Back to the customer service desk again. The person at the desk asked that we bring her the luggage and that they would try to fix it and if they could not that they would compensate us for the suitcase. She told us that she would call us the next morning to let us know the outcome. We were as polite as possible with her but upset by that time. The next day was a day at sea and seemed to be ok for the most part. We did start to notice two things that made us a wonder if this was a norm for Royal Caribbean. The majority of the staff had a very hard time understanding English and small things were let go for longer periods of time. For instance one night in the dining room I ordered stake and the server repeated shrimp. I said not steak and again he repeated shrimp. Finally I said no steak and pointed to the steak on the menu and he smiled and nodded and walked away. When the dinner came he brought me shrimp. This was a common thing with the majority of the staff. We also noticed things like dirty dishes being left to sit on tables for a very long time. Or cleanliness issues not being addressed for a very long time. All of the other cruises I have been on the staff was on the ball and took care of these issues quickly. The next morning came and went and we got no call about our luggage but we had a day planned so I did not want to bother with it. We headed to our stop on Grand Cayman and our excursion. We were supposed to do a 4.5 hour excursion with part of that time spent swimming with stingrays and part swimming with dolphins. As we got there they sent us through some type of bird encounter which we found odd but we went along with it thinking it was filling time until the boat was ready. Next we took the 20 min boat ride to the sand bar where the sting rays were and spent around 15-20 with them before being told to load up. After the boat ride back to shore we were loaded back on the bus to go back to our ship even though every person on the bus except for 2 was agreeing that we paid to swim with the dolphins. They said that that was not part of the price and to talk to Royal Caribbean. So back to the ship and back to customer service we went. This time we were told that our issue was going to be brought to the attention of the excursion manager and that he would call us. At the same time I asked about our luggage and was told that they could not fix it and was given a very poor quality suitcase would probably half of what I paid for the one that was broken. With out a call or any follow up we notice a $20 credit for our excursion and not a word (call) about the mix up. So we missed well over half the excursion but were only given less than quarter of our expense back. Not real fair and not very professional if you ask me but they didn't bother to ask. The next night we went to a show and I purchased a drink for my wife and I before the show. The theater was not that busy yet. The waiter brought us our drinks and he gave me my card and recite. back. I didn't bother to look at the card I guess that was my fault but 4 hour later when we tried to get back in our room I found out that I had gotten the wrong card and that someone was using mine so back to customer service we went. This time we asked to speak to a manager. We just wanted to get off the ship by this time. We were brought into a back office and spoke to the assistant service desk manager. After telling him our story he polity apologized and said something along the lines of these things happen let me buy you a dinner in one of the specialty restaurants. We explained that we were not looking for a hand out but that we wanted to know if this was normal or if it was just us. Finally he set us up to go on the wave runners in Labadee even though we had an excursion planned. we accepted thinking we could do both. The next morning we headed to the stand where the wave runners were and we were told that it had been canceled. We found out a few minutes later from another passenger that they had received a call the afternoon before letting them know that it was canceled. That means that the assistant manager the night before knowing how upset we were didn't bother to check and set us up on an excursion that had already been canceled. And yet another let down. The food in the main dining room was so so all week but that last night we actually got up and left due to the quality of the food. The chicken was like shoe leather and my wife said her food tasted funny. So now that I have said all that you deiced was it just us and we had a fluke string of bad luck or is it this way all the way around Royal Caribbean. You deiced. Read Less
Sail Date January 2016
I have been reluctant to write this review because we had fun IN SPITE of Navigator of the Seas and I would prefer to dwell on the positives. However, I depend upon Cruise Critic reviews to help me make good cruising choices so I felt I ... Read More
I have been reluctant to write this review because we had fun IN SPITE of Navigator of the Seas and I would prefer to dwell on the positives. However, I depend upon Cruise Critic reviews to help me make good cruising choices so I felt I must warn other cruisers - there are far better options out there. We chose this cruise because of the great itinerary. I have happily sailed on Freedom and Oasis class ships many times and I mistakenly assumed that an older but recently refurbished ship would have received updates that are more than simply cosmetic. Navigator of the Seas looks like a very nice ship. Sadly, it does not smell like a very nice ship! Our cabin (Deck 7 Family Oceanview overlooking the helipad) was unfortunately in one of the smelly quadrants. In talking to others on board, their experiences varied from being completely unaware of sewage smells, to having feces coming out of their shower drains. Three hallways led to our cabin at the front of the ship and we quickly learned to take the port side hallway as it was the least smelly. Same with the outside promenade deck - your choices were smoking smells on one side, or sewage smells on the other. We managed to keep the odor problem from affecting our cabin by keeping the sink drain closed at all times and putting towels in front of the shower drain. Perhaps I was overreacting to the odors, but I also didn't like the taste of the water and for the first time on a cruise ship, I only felt safe drinking bottled water. And as others have already noted, embarkation was a total mess with thousands left standing in the heat and impending rain while not a single RCCL representative was to be seen. Many complained that when their suitcases were finally delivered to their staterooms, they were soaked through after having been left outside in the heavy rain. It is not in my nature to only dwell on the bad things, so let me mention the saving graces of our cruise. The itinerary is truly excellent, the staff were friendly, and the Elvis and Elton John headliners were very enjoyable. The pool band was also the best I have heard. We were initially disappointed not to get a private table for 4 in the main dining room, but dining at a large table with our delightful table mates turned out to be a pleasant highlight. It somehow seemed fitting to dine old school in the lovely and very grand main dining room. I have celiac disease and once again, the staff were very knowledgeable and excelled in preparing meals that were enjoyable and safe in both the main dining room and at the Windjammer buffet. I am not giving up on Royal Caribbean because compared to other cruise lines, I enjoy how they make cruising fun. However, after this experience I will not sail on a ship that is more than five years old. Read Less
Sail Date November 2015
We are a cruise short of Diamond Status and this too was our worst cruise ever. I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board coupled with the total failure of ... Read More
We are a cruise short of Diamond Status and this too was our worst cruise ever. I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board coupled with the total failure of RCCL to step in and address the issue. The power was out in the terminal and I get it is not RCCL's fault but their failure to even minimally deal with the plight of thousands of their passengers stuck outside the terminal on a very hot day was inexcusable. There was no alternative plan to get the passengers on board with the process taking 3-4 hours on average and more than 7 hour to board all the passengers. After obtaining our seapass, the first three RCCL employees we actually encountered were hawking photographs, beverage packages and spa services. Not one person was at the entry to the ship to say hello, offer a cold drink or even the offer slightest of apologies for the delay. The only time anyone spoke to the issue was when the cruise director commented over the airways that the boat drill and leaving the port would be delayed due to the terminal issues. The boarding process was so bad and RCCL response so inadequate that it lingered for us througout the entire cruise making this cruise the worst we ever were on. Unfortunately, it did not end once we did enter the ship. Upon entering the room, both of us immediately ran into the foul smell (you guess) that ran throughout the stateroom. I will say that we went to guest services and it was addressed quickly and was not an issue the rest of the cruise. As to the Navigator itself, obviously the ship has been updated in some of the common areas but those areas that were not are showing it's age, an example our stateroom. By the way the glass on our balcony stateroom and most of the glass on the ship was the dirtiest I have ever seen. The MDR food was fine, with our MDR waiters being the best part of the cruise. On the other hand, the buffet was the worst ever on any cruise we have taken. From breakfast to lunch and dinner the food selection was limited, virtually unchanged everyday, lukewarm with many dishes downright visually unappealing. We actually enjoy the buffet experience while cruising but this one was rock bottom. By the way the promenade cafe was equally as bad as the buffet. The entertainment was anywhere from amateur hour to average. Clearly the overall experience depends on the level of ship you are on. Having been on the Oasis, Allure and the NCL Getaway all in the past 2 years the level of service offered, the quality and variety of food offerings and the varied more professional entertainment experience was dramatically different. We never encountered any issues on any of these ships even worth a mention. As a result of this experience if we ever do return to RCCL it will only be on Oasis and above class of ship. We have been on the NCL Getaway twice in the last year and likely will go on the Escape next. We actually consider the Getaway to be the best cruise we have been on and was the best value to boot. The final fitting end to our Navigator experience was the departure which was to start at for those wanting to carry off their luggage at 6:00am which we took part in. Only issue is the the terminal apparantly does not open till 7:00am. Around 6:50am I happened to see several customs officers walking in uniform from the parking lot into the side of the terminal clearly arriving for work at 7:00am. Around 7:05am we were allowed to disembark. Hey RCCL how about maybe next time verifying with the port what time they actually open for business. This cruise has so annoyed us because RCCL failed to take responsibility for their passengers. The port is part of the experience and their washing of their hands does not cut it. Diamond status can wait a long, long time because it will be a long, long time before I return on a RCCL ship. Read Less
Sail Date November 2015
We have taken 40+ cruises and are RCCL Diamond members so we have seen a lot of "issues" that didn't ruin our cruise---until now. We received an email from RCCL advising us to not arrive until 2pm because the ship was ... Read More
We have taken 40+ cruises and are RCCL Diamond members so we have seen a lot of "issues" that didn't ruin our cruise---until now. We received an email from RCCL advising us to not arrive until 2pm because the ship was coming in from Galveston and would not arrive early. When we arrived we were turned away by the police and told to come back in an hour because of loss of power. We were left standing in long lines without AC and no knowledge of what was going on except that power was lost at 1pm and at 3pm it had still not been restored. At 5 pm we were sent into another almost totally dark building with no AC to wait in long lines. NO information was given to us about what was going on except it was Port Everglades fault. RCCL had 5 HOURS to get some generators and get us processed by this time but we were all ignored and it was almost 7 before we boarded. I asked if they had a line for TOP TIER but was just told to find the shortest line and wait!!! As we finally got to our room we were told we had to immediately go to our muster station-----TO STAND SOME MORE!!!! My husband checked in and then we went back inside and told them he would no longer stand so we sat down. Not one person on RCCL apologized for the problem, they all blamed it on Port Everglades but RCCL should have had a plan in place and fixed this in less than 6 hours!!!! The ship was very dirty. The crew must have partied the two days it took to sail to Fort Lauderdale because the windows were so dirty it looked like constant fog. Most of the bars were closed every day so it was hard to find a drink. The Diamond lounge ran out of glasses every night and the servers were rude and slow!! We have paid thousands of dollars for this "perk" but we certainly don't feel appreciated by RCCL. The Entertainment was horrible. Who wants to watch ballrooms dancers or listen to 1940's "rat pack" music----nobody younger than 80!!? The piano player was great and had a full house every night. The guy in Two Poets didn't seem to have his act together and was slow to start and long pauses between songs. One afternoon they had a scavenger hunt that included kids screaming in the LIBRARY. Who would think that was a good idea??!! Embarkation was another nightmare. After waiting in line more than an hour and getting to "ding" off the ship from hell, my husbands card buzzed and we were sent back to customers service for another TWO hour wait so they could run his credit card. They had our card on file, we purchased several things on board but no one told us we had to have it scanned until we were ready to get off. This happened to HUNDREDS of people. We got constant "messages" on the TV about spa and shopping deals but nothing about scanning your card. We took over four hours to get off the ship and we were at a different terminal so we were suppose to take a shuttle to get our car. The shuttles were very small (30 people), we had to stand in the rain and several hundred people were already waiting so we took a cab. We did not know until the day before that we were returning to a different terminal when the Captain made a passing statement at the end of his noon report but no information on how we were to get our cars!!! Even when we asked the C&A officer he wasn't sure but "probably" shuttles. When they managed to send us notice not to arrive at the port until 2pm they could have notified us about the change when we returned Again RCCL took no responsibility for this lack of communication! During the top tier party the Captain didn't bother to show up and again no apology from any of the officers. The food was very bland and the Windjammer food was the same thing everyday. What happened to Mexican food in Mexico and bar b que for lunch??!! White rice and mashed potatoes, really?! A lot of people on this ship were first time cruisers because it was such a short cruise and RCCL should have been at it's best so they would re-book. We were not in the mood to defend RCCL. We took this ship a year ago for a week and it was one of the best cruises so we were looking forward to it. Now it is the worst cruise we have ever taken. Terrible Captain and Hotel manager. Read Less
Sail Date November 2015
Pooooooooor management. Horrible Port organization. Power outages at port, people waiting hours. Handicapped people forced out in heat. Cruise unorganized. Staff walking over trash with no attempt to pick up. Bar staff was generally ... Read More
Pooooooooor management. Horrible Port organization. Power outages at port, people waiting hours. Handicapped people forced out in heat. Cruise unorganized. Staff walking over trash with no attempt to pick up. Bar staff was generally good except one guy in disco that seemed to want to argue with several guests. Food in dining room was just ok, we upgraded to chops which was very good. Sea Passes had to constantly be reactivated...three hours in a bar with no announcements about leaving...then told we did not pay our bill, although we guaranteed with card prior to leaving, upon check in and again at guest services..hundred of passengers over an over told same story. Upper staff were not pleasant the girl in charge of handicapped was ugly to one passenger and pretty much told her to shut up and deal with it. I love RCCL but this was absolutely unacceptable..was glad to get back home. Oh and the kicker is they charged by cabin mates charges to my bill...contacted customer service and to date....still no response....Skip Ft. Lauderdale and skip this crew. Even the wait staff advised that management was bad and I felt bad for them that everyone was complaining. Line at Guest services was an hour long anytime i went, although they were at least friendly. Best thing was that Mario was on our cruise! Boat was rehabbed nicely and could be a great ship. Activities are limited and same old things they have had for twenty years. Shops are limited. Accessible rooms are large and comfortable. We did have a dirty washcloth on our balcony from the time we got there and was still there when we left. had been there some time as it had turned brown on edges. Read Less
Sail Date November 2015
I have only sailed with Royal Caribbean and thought the first cruise was good but maybe not as great as I didn't know what I was doing and the weather didn't cooperate. This cruise was a nightmare. They sent out several emails ... Read More
I have only sailed with Royal Caribbean and thought the first cruise was good but maybe not as great as I didn't know what I was doing and the weather didn't cooperate. This cruise was a nightmare. They sent out several emails stating not to show up before 2pm and we got there at 1:50pm and 4.5hours later started walking into the boat. Unfortunately, the 4.5 hours was spent in the heat standing in line for unorganized chaos. We found out later that people who showed up at 11am got on the boat in about 20 minutes. And had over 4 hours of boat time, all to themselves. At least our bags showed up- some didn't even have that luxury. (we got a note asking for assistance in locating about 4 passengers bags that were missing or placed in someone else's room.) Once on board, I would like to say we were greeted warming and served some tasty snacks. This was not the case. They refused to serve until after the muster drill. Which I understand, but they should have had sandwiches and drinks while we were waiting for the muster drill which didn't happen for another 1.5 hours. Service was awful, the wait staff was annoyed that were wanted to eat dinner and enjoy ourselves. We had hoped to turn it around as my friend and I were there to ultimately see Chit chen Itza, and cross that goal off of our bucket list. Activities onboard had been cancelled and shuffled around without any notice and the karaoke machine had broken and then was replaced by a game that started and ended 30 mins before and after the karaoke entertainment so there was no option to participate in that either. The night before we were supposed to dock our excursion was cancelled due to lack of sign ups. That was it, no options were offered to assist us in attempting to see this excursion which had already been bought and paid for. I had to ask for internet access to try and find something ourselves. We found an amazing new option, however- due to the time that they cancelled the trip, our new option to see Chitchen Itza was not available as they didn't receive notification in time. Additionally, when we landed at port in Cozumel, the Oasis of the Seas- another Royal Caribbean Cruise was docked. They could have at least attempted to have us join their excursion, but they couldn't be bothered. No one was able or interested in helping us and even messed up crediting the correct account from where the excursions had been purchased. they kept insisting that they could fix it but only on the last day. The line was so long the last day that I think their plan was to get people to just leave without getting helped. We had to go back 4 times to get the same issue resolved. I would recommend the Royal Caribbean Cruise on the Navigator of the Seas- if you enjoy dealing with Comcast Customer Service. It's the same type of training. not helpful and just tries to sell you on things you don't want. Read Less
Sail Date November 2015
I have cruised many times and normally my family cruises with Carnival, however, Royal Caribbean is just one of those boats you see from the balcony of yours and think, "Whats that boat? I want to get on there!" Boy, was I wrong! ... Read More
I have cruised many times and normally my family cruises with Carnival, however, Royal Caribbean is just one of those boats you see from the balcony of yours and think, "Whats that boat? I want to get on there!" Boy, was I wrong! I moved to Seattle last year, and we have had this family vacation planned for over 8 months. I flew all the way down from Seattle for a family vacation that turned out to be a complete disaster. I was extremely EXTREMELY disappointed with Royal Caribbean and the Navigator of the Seas boat. The food tasted like complete CRAP. EVERY. SINGLE. NIGHT. The ONLY good food was at Sabor the Mexican restaurant. I wish I hadn't only just discovered that the last night because we would have eaten there every day. Room service was equally HORRIBLE. They got our order wrong EVERY SINGLE TIME, (if we even got our food at all), and when we called to ask about it, the manager on duty was again, extremely rude. The staff on the ship, especially in the casino were EXTREMELY RUDE. I was appalled at the low level of customer service and manners that this crew and its members had, no respect for any of the guests whatsoever. We had a leak in our cabin that made the entire floor between our bathroom door and desk soaking wet. I called it in twice and nobody ever came by to fix it. So we were walking on wet, stinky carpet for the last 4 days and the dripping was very obnoxious and hard to drown out at night when we wanted to go to sleep. The photographers on board were horrible. Crappy backgrounds, if you can even call them that, for the pictures and there was a caution sign in the back of one of my pictures. Idiots. Extreme lack of anything to do on the ship ever. Not a lot of shows, one of the few shows that was scheduled was cancelled. Boring shows, if and when there were any. And "at sea" days there was nothing scheduled to keep the guests occupied. It was horrifically boring. I will say the ONLY good people I encountered on this trip were: my stateroom attendant Golda (she was fabulous), Horace and Anjelica at the Casino bar, Marlon in the Metropolis and Star Lounge areas and our dinner servers Joaquim and his assistant Joseph. These handful of people were FABULOUS. They in fact, were the only thing I enjoyed about this family vacation. I will never cruise with Royal Caribbean again. Read Less
Sail Date August 2015
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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