9 Helpful Votes
Sail Date: July 2016
My husband and I, my daughter, grandchildren, brother and sister in law have just retuned from a two week cruise around the Med. Things the ship did well: The cruise director Rob was extremely good and worked hard to make sure ... Read More
My husband and I, my daughter, grandchildren, brother and sister in law have just retuned from a two week cruise around the Med. Things the ship did well: The cruise director Rob was extremely good and worked hard to make sure everything was well. The cleanliness of the ship is good, check in and out very smooth. The variety of entertainment etc. was very good with a truly outstanding ice show and ice skating sessions over the holiday. A very comprehensive menu in the Windjammer and super snacks in the café. Necessary improvements... Quality of food in the main dining room is mediocre at very best. The presentation is no better than you would get in a pub and the variety of menu is disappointing. There are 3 courses and no chocolates offered with coffee after dinner. Some examples of this are: Crackers served with cheese come in packets and were invariably broken. Mint sauce was offered and served from a supermarket jar. A main course of Quiche was served on a plate with a ramekin of lettuce leaves - that was it. It had to be seen to be believed. One evening the menu advertised outside the dining room was changed once we sat down to dinner. I wish I could upload photos. Lack of waiters means 10 minutes+ queue at the bar to get your drinks (and pay 18% gratuity for the privilege). No coffee, milk, shampoo or conditioner in the staterooms although they do provide general 'jallop' shower gel. We had to request bed linen change on day 7 and 8 as this had not been done. My daughter's stateroom was never touched in the evening. There is a laundry service ($30 per bag) but no laundry room for guests to do their own should they wish. The kids club is oversubscribed so its a first come first served system meaning my grand-daughter missed a pyjama party and film night she had been looking forward to. There is only one baby changing facility on the whole ship and we found this out from another guest. Guest services had told us there were not any on board and we should use the cabins. Babies in nappies or swim nappies are not allowed in the swimming pools or Jacuzzis. There are no cots available. Some of the towels are frayed and one even had a hole in. The safe instructions are in every language it seems but English. Little touches provided previously are now missing or chargeable - eg: ice sculpting, towel sculptures (although my brother in law and sister in law did get this every night in their stateroom), iced drinks on arrival back from shore excursions... The sail away parties were lack lustre and short lived. The childrens' section of the library had no books! We will never use on this cruise line again. Read Less
14 Helpful Votes
Sail Date: July 2016
We've cruised RCI at least a dozen times and keep coming back for a reason. That said, this experience on NOS – despite some positives – was not good. We did the 14-day Mediterranean Beaches cruise. Below are the highlights and ... Read More
We've cruised RCI at least a dozen times and keep coming back for a reason. That said, this experience on NOS – despite some positives – was not good. We did the 14-day Mediterranean Beaches cruise. Below are the highlights and lowlights. The Good Embarkation and debarkation in Southampton were super-quick and very organized. We were on and off the ship in record time. Timeliness in and out of port. We usually arrived a bit early (never late). Getting on and off the ship was a smooth process and lines were minimal. Ports themselves were excellent -- generally easy to do on your own. Shore excursions (based on the 4 we took) were well run. The folks in the theater did a good job organizing the tours. Excursions left on time and, IMO, were worth the money. The Concierge. Really first rate and went out of her way to deal with issues and make the cruise more enjoyable. She did everything she could to remedy the items cited below. Had it not been for her, this cruise would have been a total disaster and we probably would never sail with RCI again. Chops. Food and service were excellent. Sabor food is no better than your local Mexican restaurant (not worth $25/person) and the free guac had a weird taste; Giovanni’s Table is not what it used to be in terms of menu or service. We like Izumi and you can eat well there for $30/person. Few obnoxious announcements (such as “Bingo, Bingo, Bingo”). On the negative side, the Captain liked to make port arrival announcements that went into every stateroom (even if system turned off) at 8 am or even earlier. The Bad Lack of bar servers. Part of the problem is that most of the UK cruisers have a drink package included so almost everyone is drinking – most going for complex mixed drinks. Waits of (literally) ten minutes at bars were routine – just to get a soda refill. At one of the pool bars, the servers seemed to be in slow motion – not sure if this is a way to reduce costs, they don’t care now that they no longer get tips per drink, or that’s just their usual speed. They were very careful to give no more (and sometimes less) than one shot of alcohol per drink. Lack of lounge chairs and chair hogs. Others have covered it more than adequately. Kids were always in the casino and neither the staff nor security made any effort to make them leave. In one case, I waited for a drink at the casino bar while they served a child no more than 10 years old. Lack of ANY information about the ports. No lectures or discussion beyond the TV programs about shore excursions. No info on where we were docking, what there was to do, etc. I understand that they want people to take excursions but a certain number of people aren’t going to no matter what. So don’t make every port a challenge. Maintenance was hit or miss. Carpets and furniture in our cabin looked new. However, the balcony paint was chipped. There was a permanent black ring in our toilet. The bidet (which we didn’t use) had an enormous (at least 12” long) X-shaped crack filled with dirt – gross. To be clear, this wasn’t lack of cleaning but rather lack of repair/replacement. There were numerous other examples throughout the ship (tables in Chops were chipped; signs hanging by one holder (vs. 2)), etc. We did, however, see lots of maintenance ongoing. No visibility of ship’s officers. On most ships, we see an officer out and about inspecting the deck, the pools, the restaurants, etc. On this cruise, we saw no one with more than 2 stripes (a junior officer) and precious few of those. Very little to do that doesn’t cost extra. This, combined with beautiful weather, drove people out to the pool decks and only worsened the chair situation. Entertainment. No pool band. A couple of days they had the lounge trio playing – an hour of sax solos just doesn’t cut it at the pool. Obviously trying to save money. The final production number was a tribute to Broadway. I don’t know how you can do a 50-minute show and the ONLY songs anyone recognized were Mr. Bojangles and those from Mamma Mia (last 3 minutes of show). The audience was bored and many walked out. Headliner entertainment included a ventriloquist and a hypnotist. There was not the usual “secondary” entertainment in the lounges other than the trio and a group playing dance music so often little to do at night. The Ugly Roaming bands of obnoxious kids with zero control by security (or their parents). Understand it’s summer break in the UK – that doesn’t mean that everyone’s cruise has to be ruined. Kids rang our cabin doorbell almost hourly. We complained to Security no fewer than five times and nothing was done until the Concierge intervened. And then it did stop. However, every night there were kids roaming the ship late into the night without any supervision, which resulted in (among other things), pushing every button on elevators, taking over elevators so no one (including wheelchair passengers) could get in, and shouting matches in various locales. One day I was on a ship’s tour. Reboard time was 1:30. Our bus arrived at the pier at 1:18 and we immediately boarded. When I arrive back at the cabin, I found my husband frantic. Why? Because Guest Services had called him about 1:00 to ask where I was. He told them I was on a ship’s tour and then worried that maybe something had happened to me. When he asked if I was indeed on the tour, they said they had no clue. I was later told that the ship knows (or should know) exactly who is on each tour – a case of the left and right hands not talking and causing my husband needless anxiety. And isn’t this why you take a SHIP’s tour?? One evening I stopped by a bar. The server took my Seapass card and told me they were out of glasses. He left to get some. 5 minutes later, another server arrived with glasses but didn't have my card. The original server was nowhere to be found. The other servers simply shrugged. Another 5 minutes went by. A senior officer was at the bar observing this entire situation, saying and doing nothing. I continued to ask where my card was. Eventually the officer left without doing anything. After a total of (literally) 15 minutes, the original server returned with my card, without apology or explanation. Overall When fully booked, the ship is far too crowded. We had the same experience last year on Explorer -- they've added cabins and reduced common area space which means everything is crowded and long waits for everything (elevators, drinks, pool chairs) are the norm. Although most of the crew were pleasant, they lacked passion or even interest. Quite a few complained to us about various crew issues (too many meetings/drills, not enough free time, etc.) – the first time I’ve ever experienced this. The ports were great but the rest of the cruise was nothing special and – sadly – wouldn’t cause me to book RCI again. Read Less
13 Helpful Votes
Sail Date: July 2016
Our first cruise.Family of 4.Getting on the ship was smooth and hassle free..First empressions were pretty good clean and well presented.Our cabin was small but cosy and clean.Our bags arrived on time.The ship was quite impressive.The ... Read More
Our first cruise.Family of 4.Getting on the ship was smooth and hassle free..First empressions were pretty good clean and well presented.Our cabin was small but cosy and clean.Our bags arrived on time.The ship was quite impressive.The staff we met were incredibly helpful .anything we asked was answered and dealt with fully. Windjammer food was not to bad and food in the main dining area (Saphire) was really good.infact most things we experienced on the ship was really not too bad but the real problem was the shear amount of people on the ship.simply too many.there were too many kids (even though we were with ours) .the whole ship was just too packed.the main pool areas were terrible messy, no chance ever of getting a deck chair.jam packed with crazed children pumped up on crazy pills.My children are a lot more sensible and were shocked at the behaviour of some children..some parents were letting there kids go crazy throught the ship.it all became too much at times.the childrens clubs seemed ok but were not really able to cope(not the fault of the staff who were great).There were quieter parts of the ships which we were forced to go to at times. The evening shows were mostly great.The service from the staff was good.Embarking and disembarking was not a problem. As a family we did enjoy ourselves but the whole thing was marred by there being too many passengers and super hyper children all congregating in certain areas of the ship on a daily basis.The main pool area was too tacky,busy and felt a bit butlins.Its all about packing as many people on the ships as possible,and with ships getting bigger its all about the numbers.For these reason we will not be using RC again and hence the 3 stars.By the way we were told by staff the next outing on the ship had even more children booked. Read Less
8 Helpful Votes
Sail Date: July 2016
We've cruised many times before but always avoided RCI as we were concerned about the number of kids on board (even though we have 2 of our own). However, as our youngest had just completed his GCSE's we were able to sail before ... Read More
We've cruised many times before but always avoided RCI as we were concerned about the number of kids on board (even though we have 2 of our own). However, as our youngest had just completed his GCSE's we were able to sail before the main weeks of the Summer holiday, so, as we wanted there to be some older teens for him to meet, we thought RCI would be the best option. EMBARKATION The ship was late arriving from the previous cruise so this wasn't a great start. They had shuttles to Southampton which was OK - we went to Starbucks and used their wifi to watch the British Grand Prix and The Wimbledon final. So getting on board was hectic and very late. You can't really blame them for this as it was the weather on the previous cruise that caused the delay but it meant that there was no Sail Away party and no apology for the late departure - I though they could have at least given everyone a free drink! SHIP IS TIRED Overall the ship is looking its age and not particularly well maintained, nothing major just lot of little things that weren't quite right - automatic doors didn't always work; unpainted areas; light-switch not working properly; tv remote very iffy. Nothing to really put you off but not up to the standards of other lines we've cruised with. SUNBEDS One thing I wasn't aware of before we cruised with RCI was that sunbeams, or lack of them, seem to be an issue on RCI ships. On every other cruise we've done you could always get a sunbed, it might not be exactly were you want it but there were always a few free. Not here. We never got a sunbed on a sea day as they were ALL covered with towels by about 8:00am and even though some of these beds were unoccupied for long periods - hours some of them - staff never moved towels to free them up. We complained, as many, many others did, and the staff just said there was nothing they could do and we should get up and nab a bed at 7:00am if we wanted one! CREW The crew, with the exception of those at Guest Services, were generally pretty good, the problem is there weren't enough of them. I imagine they are saving money by reducing waiters, etc. Most times I had to go to the bar to get a drink because it might take 15 minutes or more before a waiter would come along - that's at the pool and the inside bars. Again, I've never experienced anything like this on other cruises. I assume that the Guest Services staff were continually being complaint to/at because everyone we talked to had complained about sunbeds. However, this is no excuse. My wife was told 3 times that shuttle tickets could not be purchased at Guest Services even though it was being announced that this is were they should be purchased. After my wife purchased the tickets at Guest Services and confronted the crew member who had 'lied' to her he said, the printer was slow at Guest Services so he was trying to get people to buy them on-shore - why he just didn't say this in the first place I don't know! FOOD Overall the food was good but I couldn't believe the opening times of the 'freestyle' restaurant. It closed at 9:00pm. I seem to remember other restaurants like this on other cruises being open almost 24/7, certainly until late in the evening. There was a small cafe that opened later but it was tiny and other than pizza didn't serve any hot food. ENTERTAINMENT Very second rate compared to other cruises, with the exception of the Ice Show and one of the guest acts. The cruise's own dancers/singers only did a couple of shows in the 2 weeks and they were nothing like as good as other shows I've seen on cruises. The live music around the ship was also pretty poor, the singer/guitarist made everything sound like a dirge and the pool band were playing to a backing track - no drummer or bassist. The house band and orchestra, to give them their due, were pretty good. ITINERARY This is my fault as I should have paid more attention before I booked but there was FAR too much time at sea, 6 days on 14 day cruise - it was actually 7 for us as we didn't dock at Nice due to the terrorist attack but that's understandable. It wasn't only the number of days at sea but the short time in each port, many of them were really only half days 12:30 to 6:30, or leaving at 2:30. Again, I put this down to cost saving - or trying to get people to spend more money on board. OVERALL I wouldn't cruise with RCI again as so much wasn't up to scratch and not as good as other lines. I've cruised with Celebrity a lot and maybe I shouldn't expect RCI to be as good as them but we've also been on P&O, Princess and Norwegian and they are all much better. Apparently, there will be 800 more passengers on the Navigator for the next 6 weeks due to school Summer holidays. I dread to think how the staff will cope as they couldn't cope with the passengers on my cruise. And you may have to get up at 5:00am if you want to claim a sunbed! (PS. Spell check keeps changing sunbeds to sunbeams so if there are any left above you know what happened.) Read Less
7 Helpful Votes
Sail Date: June 2016
Visiting St. Petersburg Russia has been high on my bucket list so my wife and I were really looking forward to the 12-night Baltic cruise on Navigator of the Seas. Four of our previous 14 cruises were on Royal Caribbean (RC) and we enjoyed ... Read More
Visiting St. Petersburg Russia has been high on my bucket list so my wife and I were really looking forward to the 12-night Baltic cruise on Navigator of the Seas. Four of our previous 14 cruises were on Royal Caribbean (RC) and we enjoyed them. Although there were some positive experiences on the ship during this cruise, the many serious negatives outweighed the positives. We thoroughly enjoyed the stop in St. Petersburg - two wonderful full days of sightseeing using ALLA tours! - but it rained every day of the cruise, diminishing our enjoyment there as well as in Copenhagen, Oslo, Tallinn, and Helsinki. Due to high winds and rough seas the ship had to remain in port in St. Petersburg an extra 24 hours which caused cancellation of the stop in Brugges (the stop in Brugges was the main reason we booked this particular cruise!), reduction of port time in Helsinki by half, and arrival 5 hours late in Southampton, the disembarkation port. Passengers having flights departing before 3:00 PM were told to re-book their flights. Since our flight back to the U.S. was at 3:25 we were concerned that we might miss it. After being assured by several of the ship's personnel that there would be "no problem" for our RC airport transfer to reach the airport in plenty of time, the actual disembarkation process not only totally ignored the need of passengers with flights shortly after 3:00 to be first off the ship, but RC's process actually delayed us unnecessarily. (Passengers with later connections were let off the ship first; we couldn't take our suitcases from the ship until a supervisor came to release them; there was no one directing us to the first bus to Heathrow airport; the bus driver was required to wait an extra 30 minutes while passengers with later flights filled the bus; everyone on the bus with flights before 3:30 were departing from Terminal 4 but the bus was scheduled to stop first at Terminal 3, etc.) If RC operations had been the only factor, we clearly would have missed our flight since the bus arrived at Heathrow's Terminal 4 about 2:50, after the check-in lane for our flight was scheduled to close. We expected to have to stay in a hotel several days and pay for re-booking - a major inconvenience and also considerable expense! It was only through the efforts of Delta Airlines personnel (and no thanks to RC) that we (barely) made our flight. Those on our bus with departures at 3:05 and 3:15 certainly must have missed their flights. The situation could have been remedied easily. On our cruise last year on Celebrity Reflection (roughly the same size as Navigator), disembarkation groups were organized by flight departure time. Our departure group was scheduled to exit the ship early and our bus to the airport left as soon as the 17 passengers with early flights were aboard. However on Navigator the driver was required to wait 30 more minutes until the bus filled with passengers having later flights! There were many other failures of RC's services or facilities which made our cruise less than satisfactory - • Dining facilities were insufficient to handle the number of passengers needing to eat breakfast and lunch indoors when it rained. We didn't appreciate having to take our plates and drinks back to our stateroom! • Security facilities were insufficient so EVERY time we returned from a shore excursion we had to wait in line outside the ship more than 20 minutes, usually in a cold rain and wind. • There was inadequate communication from the captain and other ship's personnel. • Food was frequently poor both in selection and quality in the cafeteria venue for breakfast and lunch AND ALSO in the main dining room - much worse than on previous RC cruises. This should NOT have occurred on a cruise line that touts awards and high ratings! • Stateroom maintenance was insufficient many days and one day no attendant showed up at all • My wife spent hundreds of dollars for 6 acupuncture treatments from a licensed practitioner to help a medical problem. The treatments were very good but we were charged an 18% gratuity for these medical treatments! I could cite other RC failings but I think you get the idea. When I complained to RC about all the problems we experienced, they apologized for our being unhappy with the disembarkation snafu, NOT for their having caused the snafu! But there was NO apology for the elimination of scheduled port stops, and not even an acknowledgement of the other significant problems on the cruise! I know the quality of food and services on many cruise lines has been deteriorating, but we'll have to think long and hard before we take another cruise on Royal Caribbean. Read Less
6 Helpful Votes
Sail Date: June 2016
Have sailed with RC twice before and loved it - but not on this ship!! Disabled accessible junior suite cabin was good, but cabin steward service not great. Ran out of tea bags, sugar, sometimes no teaspoons, filtered coffee sachets did ... Read More
Have sailed with RC twice before and loved it - but not on this ship!! Disabled accessible junior suite cabin was good, but cabin steward service not great. Ran out of tea bags, sugar, sometimes no teaspoons, filtered coffee sachets did not fit the filter coffee machine, ran out of tissues in bathroom, sometimes only one glass left etc. Tray with drinks on was left dirty for days, cleaned it myself in the end. Carpet not vacuumed regularly as we found tablets on the floor from a previous guest and deliberately left them there. One was still there on day eight! Sofa and chaise very tired looking and stained. Sapphire dining was okay but the quality of the food did not come up to the standard and quantity of our two previous RC cruises. Dining staff good but again not as polished as previously experienced. Overall we feel RC want to extract as much money from you as they can. Ridiculous internet charges, outrageous prices in shops and even during their 'sales'. Excursions very expensive and also very disorganised. I know there are a lot of people to organise to get off on their excursions but particularly for disabled passengers we found this very frustrating. For a tour in St Petersburg we were told to report to the theatre by 08.00 and eventually boarded our accessible bus by 10.40 !!! We were also told that there would be no wheelchair accessible shuttle buses available and therefore hooked RC excursions. What they do NOT tell you is that at most ports there is a Hop on Hop off accessible bus available - although not every bus has a ramp so sometimes you have to wait a while. Brugges was a bad port to visit on a Monday as they have wonderful museums there, but they don't tell you that they are all closed on a Monday. The Compass newsletter was extremely lacking in port information and the maps provided were worse than useless! If this was your first cruise then you may have thought it was okay, but for us we will be trying P&O or Celebrity Cruises in future as they have great reviews for the disabled traveller and overall sound like a great improvement on RC. Read Less
7 Helpful Votes
Sail Date: June 2016
This was our ninth cruise but our first cruise with Royal Carribbean and it was certainly not "cheap". Although we bought an All inclusive cruise it certainly was not as we found out it was for only house wine and beer. Also we ... Read More
This was our ninth cruise but our first cruise with Royal Carribbean and it was certainly not "cheap". Although we bought an All inclusive cruise it certainly was not as we found out it was for only house wine and beer. Also we understood that if we paid gratuities before sailing we would be able to have My time dining. i was just told "oh you have to do that before boarding .You have to stick with the 6 pm. meal now(much too early)8.30 much too late.On boarding we were sent to have lunch in the Windjammer and while i was getting my lunch my husband ordered a white and a red wine. On my return the waiter and the restaurant manager were at the table telling my husband he had to pay.My husband told them that i had the final invoice in my hand luggage showing i had the wine and beer package.I had my lunch on the table and they wanted to see the invoice which i found unacceptable. After seeing it but still insisted we sign for the drinks as apparently we were not on the system 25 dollars (£17).I found this extremely embarrassing.We went and queued at customer service and i demanded a void slip. This came but the young man said that we could only have wine up to 8 dollars on our package. This proves to me that if you ask for just a wine without a package you get sold the expensive one. Drinks without a package are extremely expensive. eg.A bottle of Bud is £4. The ship itself was glamorous and clean. The food in The Windjammer was fine.We ventured once into the Saphire dining room but I personally could not put up with the waiter who kept bending down and talking into my ear asking me why i had not been at the table before etc. etc. He positively oosed over me . We didn't go back. If you like fried eggs go to the Windjammer where they cook to order.The restaurant eggs are terrible. For 3 days at sea there was not enough going on to keep us entertained. On other ships we have Ice carving and fruit carving demonstrations. Also how to make an animal out of a towel.The only things going on were payable extras or things to make you part with your money. Trying to find a seat around the ship in the evening was a nightmare..When we arrived at Madeira 3 days in we only had 3hrs there, P&O ship was there when we arrived and there when we left. Lanzarote‎ was pretty much the same. The good things on board were the ICE SHOW, the hypnotist the juggler and the violinist. which we both enjoyed. I personally thoroughly enjoyed the Flow rider and the lads could no have looked after me better. Where were the traditional cruising ice/fruit carvings.? No Barbie on deck.Sorry we wont be "luxury" cruising again Back to P&O or Thomson for us where what you pay for you get. Smaller but friendly.I really missed my cocktails but not willing to pay through the nose for one thank you. Read Less
20 Helpful Votes
Sail Date: June 2016
Embarkation went quite smoothly at Southampton. We had outside stateroom with porthole cabin number 2624. Quite spacious inside with wet room for my disabled husband who uses an electric wheelchair. Noticed immediately the absence of ... Read More
Embarkation went quite smoothly at Southampton. We had outside stateroom with porthole cabin number 2624. Quite spacious inside with wet room for my disabled husband who uses an electric wheelchair. Noticed immediately the absence of toiletries in the bathroom however we did have a small piece of cheap soap on the sink. Also noticed we had TWO t bags on the dressing table with the kettle. When I asked about coffee I was informed they didn't provide coffee. Didn't go down well with my husband who doesn't like tea. Last year on Brittania we got t bags,coffee,hot chocolate, biscuits sweets and a chocolate on your pillow at night. Also I videoed grime and dust on skirting boards and wall behind door which got us a complimentary meal would rather have had a clean cabin. Not even time allowed at each port think if they'd sailed faster we'd have got more but that would have cost more money for extra fuel. No chance of a sun bed think they put towels on them before dawn. Everywhere you went on the ship they were after your money trying to flog different things. Also they tried to take 27 dollars a day for tips out of our bank even though we said on booking our cruise we preferred to tip individuals who deserved it. We were on 8.30 dinner at night took an hour and half to finish it as staff shortage in restaurant. Days at sea not enough seating inside the ship. Could go on longer but think you will get the general picture. All in all this cruise DEFINATELY put my husband and myself off sailing with Royal Caribbean International ever again. Am just glad this was not our first ever cruise as it would have put us of cruising for life. Read Less
Sail Date: June 2016
On this ship I was very disappointed in the Casino staff and their uncaring attitude. The Casino is a designated smoking area on the ship and was used as one by those who did not use the machines or tables. I like the tables but could ... Read More
On this ship I was very disappointed in the Casino staff and their uncaring attitude. The Casino is a designated smoking area on the ship and was used as one by those who did not use the machines or tables. I like the tables but could not stand very long in that area due to the smoke. So smokers had a choice but I did not matter as a non smoker. There are open decks on the ship. Surely smoking in these areas is enough for health reasons of their non smoking customers. The staff in the Casino were miserable and the manager when approached about the numbers that had come up on the display on the roulette wheel had not been added for ages, he said that this fault had been their for months. I relied on the history on the roulette wheel for my decision to choose a number. He was not helpful in this matter. A party of 6 booked at the same time 12 months earlier to be together in the Saphire dining area only to find four of us accomdated only with two strangers joining our table at one day's notice after wanting a 6.00pm slot instead of the 8.00pm slot they had originally booked on. Because I complained that my sister and brother in law should have joined us they did accomdate us all the next day but sent chocolate to the stranger for her inconvenience. It turned out she had done 13 cruises and we had only done two so we did not count. Spoilt the cruise for us all in different ways. Probably will not go with Royal carribean again. The smoking was a major factor. Read Less
12 Helpful Votes
Sail Date: June 2016
The Ship: The major problem was that there were far too many passengers for some of the facilities on board. Getting a sunbed anywhere was sometimes impossible (and always if the sun was out!). There are the usual signs about not reserving ... Read More
The Ship: The major problem was that there were far too many passengers for some of the facilities on board. Getting a sunbed anywhere was sometimes impossible (and always if the sun was out!). There are the usual signs about not reserving sunbeds that most passengers totally ignored, there were often more towels than passengers on sunbeds. I complained without result. The bars were often so crowded that people stood to consume their drinks. Cabin: we had the basic inside cabin which was minute, I would definitely recommend getting a larger cabin. Our steward was very helpful and friendly and the cabin was always clean and tidy. Dining: Fairly good quality and reasonable quantities with a reasonable mix of choices in the main dining rooms for dinner - service was good. Breakfasts in the dining rooms (one served and one buffet) were excellent. The Windjammer buffet was so big that finding particular items was a challenge and it was difficult to find seats at the most popular times. If you want a steak you will pay $20 extra! This is the first holiday when I have not had a steak - I sometimes have one every day. It was irritating that waiting staff tried to upsell the specialist restaurants (involving extra costs) while we were eating. Drinks: Were expensive with very small spirit measures and a massive 18% service charge was added even if you queued at the bar to get a drink - there were very few waiting staff around. We sometimes waited 10-20 minutes to get a drink. As most passengers seemed to have bought a 'drinks package', the company has a vested interest in slowing down the sales of drinks and serving small measures. Smoking is apparently not hazardous in the casino as it seems to be treated almost everywhere else - a cynical move by the company who don't want smokers moving away from the tables frequently. Entertainment: We missed the Ice Show which everyone seems to agree is first class. The other two shows we saw were in one case reasonably entertaining (a hypnotist) and in the other case very amusing (a juggling comedian). There were plenty of seats available at the shows we attended. We did attend a talk that was supposed to be information about our ports of call. This comprised a blatant excursion selling exercise and the speaker (a Nigerian lady) seemed to know little to nothing about the ports or much else (telling us that Columbus visited Gran Canaria in 1942 and that Madeira is in Funchal!) Ports and excursions: A couple of the stops were shorter than advertised and some were so short and with so many passengers queuing to get off that some people just gave up and stayed on board. It was very disappointing to be constantly checking your watch when visiting an interesting port or deciding to stay on board to avoid having to do so. It was an experience that was not altogether bad but one that I have no wish to repeat. We have only been on a cruise once before with P&O on Azura in 2013 which was a better experience altogether. Read Less
23 Helpful Votes
Sail Date: May 2016
What has happened to RCI.The service has dropped tremendously. We are diamond plus members and never experienced a cruise like this. First I,ll tell you the good points. Sapphire dining room good as usual,our cabin boy excellent.,,but what ... Read More
What has happened to RCI.The service has dropped tremendously. We are diamond plus members and never experienced a cruise like this. First I,ll tell you the good points. Sapphire dining room good as usual,our cabin boy excellent.,,but what has happened to the very well trained and experienced wine waiters, there were none. The wine waiter is now the assistant waiter at the dining table who also works in Windjammers.I do hope that this is just a one off cruise it would be a shame to cut out their expertise...Our asst waiter girl was very nice but like all the others didn't, really understand wines. . Now for the service in bars.. Our favourite bars are Schooners and Star room. Schooners on several nights we had to wait over fifteen minutes for a drink . It got to a stage where the bar attendents would say who,s next.Now a good barman should never have to say that. They should know. (This has never happened before).The pianist in there is very good and talented hence that is why it was always packed... But the service nil points. Now Starlight room , a quite large room with a good group Horizon, Only two waiters either side of the room,so of course it was manic at the bar, guests had to go to the bar to order drinks,not enough staff, At one point we waited twenty five minutes.. I am wondering if this has turned into a training ship, there certainly is a lot of cutbacks. ..... Most of the ports we visited had only one gangway(never known this before) and the port of Gijong was the worse, it took twenty five minutes to just get off the gangway because of the queue,coming back was worse,had to wait in another long queue for the shuttle bus and eventually when we got back to port, four buses full of guests had to stay put, nobody could get off the buses for a while because the queue was too long to get on the one gangway.. It took us over two hours......it was queueing where ever you went, although they did manage to put two gangways at Vigo port.. Still had to queue.. I hope because of RCI new ship Harmony that all the best of crew members haven,t gone to it. Although I have to say all these facts I still like RCI best of all I only hope they can sort things out because it's such a shame if they have to cut costs... One more thing what's happened to the fresh flowers what greeted you in the cabin..That has stopped too. Please put these things right and put RCI right back up where it shoul be Read Less
3 Helpful Votes
Sail Date: May 2016
If you are considering booking a wedding with Royal Carribean DON'T and please consider the following. Disclaimer: I DO TIE MY EXPERIENCE WITH ROYAL ROMANCE DIRECTLY WITH THE CRUISE AS A WHOLE. First off there is a ... Read More
If you are considering booking a wedding with Royal Carribean DON'T and please consider the following. Disclaimer: I DO TIE MY EXPERIENCE WITH ROYAL ROMANCE DIRECTLY WITH THE CRUISE AS A WHOLE. First off there is a brochure/downloadable pdf on the Royal Carribean website that paints it all as a well oiled machine. As though it is all worked out and everything will be taken care of. This is wrong. You might as well throw this document in the trash. I can not tell you how many times I had someone say "oh, we need to change that on the brochure". My response: "That's not my fault." You have to spend half your time at guest services making sure that you get what you paid for or what was advertised to you. They really make you work for it too, finding any excuse to not give you the advertised prices. Pre wedding communication with Ingrid at Royal Romance/Weddings was horrible. She had no idea about how things worked from the start. I wanted to schedule spa/salon appointments prior to the cruise, as they were advertised in not only the downloadable royal wedding pdf but a second list of services that she sent me. We were getting married on the second day of the cruise so it was important to have that scheduled ahead of time. She then told me this had to be scheduled on board and that she could not assure me that there would be a person to do the "specialty makeup" that was advertised on both documents. So, I was to make that the first place I went on cruise day, go to the salon and schedule appointments for the following day and hope the did not fill up before we could. When we got on the ship we did as instructed and she got scheduled but on the next day when she showed up for her appointment, they asked where her makeup bag was. They wanted her to use her makeup and brushes. Fine, whatever! They sent someone to the room to get them. It was her wedding day, not going to let a little thing like that ruin it. The day after the wedding i was reveiwing my bill on the cruise so far and I noticed that the amount charged for both hair and makeup was more than advertised in "the pdf". I called and asked why the prices were higher than advertised and was told that if i wanted to get those prices i needed to book before the cruise...I explained that i was told i couldnt pre book those services and the phonecalls start, trying to figure out whats going on. This person calls that person , and that person calls the next one. After arguing with two or three different people the manager of the spa calls me and tells me they have now applied the advertised rates to my account but...There was also a discount advertised in "the pdf" saying that people that purchased a wedding package would get 10% off first spa treatment, 20% off second and 30% off third. So now I have to convince her that these discounts (which I have mentioned several times already) need to be applied. I finally get it all charged to me correctly after 2 days of arguing with them. When you buy a wedding package you get an hour of photography included. You will have the opportunity to purchase these photos. The exact same thing happened with this as with the Spa treatments. on this one I told Ingrid that I wanted to use our Honeymoon registry money that has purchases specifically for photos to pre purchase the wedding photos and was again told that this would have to be done on the ship. The difference is that this time they would not give an inch since it was a outside company that they hire to do pictures. However this time we were not talking about a 10% or 20% mark up we were talking about a 50% markup. The package that cost 400 now cost 600 and a single photo that cost 20 now cost me 30. The photographers were great, but they were bound by the prices of there company. I am not mad at them. I am mad thought because I had to make my wife pick which photos of the happiest day of our life she wanted to leave as we had budgeted for $500 dollars for the 30 picture package as advertised in the brochure. Since we were on the ship that now cost almost $900. they had us over an emotional barrel and they knew it. We ended up paying almost $600 for 20 picture. The cruise itself was spectacular, and the wedding was too in the moment of it all. But Royal Caribbean's nickle and dime mode of operation and their inability to know what is going on between departments made it hard to enjoy everything. I know any big corporation will have its communication issues but no one seemed to know anything on Navigator of the Seas. We had considered taking a cruise on Ovation but we got engaged on the Navigator, so we thought it would be romantic to get married there, but it looks like we made the wrong choice. Read Less
4 Helpful Votes
Sail Date: April 2016
I chose this cruise because it was priced right and I wanted to experience this ship. I also had never been to Labadee, their private island. The ship was beautiful and very clean. The cabin and especially the bathroom was quite ... Read More
I chose this cruise because it was priced right and I wanted to experience this ship. I also had never been to Labadee, their private island. The ship was beautiful and very clean. The cabin and especially the bathroom was quite small for a balcony stateroom. We had purchased 3 nights in specialty restaurants prior to the cruise. When we got on board, a man from the Sabor Mexican restaurant said we could save money if we purchased a 5 night dining pkg. So he said he would make all the arrangements for us and cancel our original reservations. He didn't! It took us 3 days to get it all straightened out. I even went to the front desk for help and they handed me their phone. No customer service at all. I do not recommend the specialty restaurants. I never met the lady who cleaned our cabin. She gave us 3 bath towels on day one and only 2 every day after that. The Ice Dancing show was very nice. Nice costumes and music. Lots of talent!! The food was nothing to write home about. I would not recommend the Isumi Asian restaurant unless you enjoy cooking your own food on a hot rock. Chops Grill was pretty good. Don't order the lasagna in Giovanni's because there is no cheese in it, meat sauce and noodles. I asked the waiter at lunch in the dining room for the soup of the day. I just wanted to know what it was. His response... "I'll get to that". Wear your shoes to the beach in Labadee because the sand is full of rocks and coral, very bad for cuts and bruises. Watch the vendors on Labadee because they are more aggressive than what you see in Mexico! Labadee is nothing compared to Half Moon Cay. You cruisers from HAL know how staff offer to bring you a drink on the beach at Half Moon Cay? Well, you will not see that service on Labadee. They even charged us for a chair to sit down!! We did not do any excursions because we have been to all the islands previously. We are four star mariners on Holland America. We will stick with them in the future. Read Less
12 Helpful Votes
Sail Date: April 2016
While we have cruised many times on all of the cruise lines being located only 20 minutes from Port Everglades we had only one experience with RCL on the Oasis, and that was a good cruise so we thought we would try them again. Bad ... Read More
While we have cruised many times on all of the cruise lines being located only 20 minutes from Port Everglades we had only one experience with RCL on the Oasis, and that was a good cruise so we thought we would try them again. Bad Mistake! Our first impression of the ships overall condition was when we walked to our stateroom. The hallways had a severe musty smell to them comparable to a college frat house after a night of partying and vomiting. Disgusting to say the least. FAIL! Stateroom: Ou balcony stateroom was nicely laid out and clean on the inside. The balcony was not quite as impressive with many long black hairs and something the looked like a worm, but more likely was someone's nose snot on the floor gutter. The attendant seemed cheerful and when we needed additional pillows they were brought to us promptly. The bed was firm but we never had any problems like some other reviewers mentioned. Only two of the 8 nights were we welcomed back to a towel animal, contrary to other guests telling us they had a different one every night. The TV had about 20 channels with about 12 of them promoting RCL jewelry, watches or excursions. Excessive to say the least. Four or five more were Latino channels, and the balance of the networks played the same Mike and Molly or two broke girls over and over again! While TV is not a huge priority in the room, it was unbelievable the RCL was too cheap to provide a live feed on most channels. FAIL! Dining room: We had most breakfasts and dinners in the dinning room. While the breakfast offerings were average a best, not once dos the food arrive any where near hot. Lukewarm to cold was the standard. The most annoying thing about breakfast in the dining room was that the servers were so inconsiderate that even with my cane and an obvious difficulty in walking they consistently sat us at the furthest table they could. That was inexcusable. Other cruise ships made the first few tables available hore handicapped guests. We had reserved seating at 5:30 in the dining room so fortunately the seating ordeal only happened once per day. Our waiter Mary, and her assistant Ronnie did everything possible to make dinner a pleasurable experience. A couple of slip-ups but nothing major. They were actually the best interaction with staff that we had throughout the whole trip. A different selection of appetizers and entrees were offered daily as well as about 5 of the same entries offered everyday. Selection was the usual cruise ship offerings but nothing special or above average. Food was usually lukewarm but better than the cold breakfasts stated earlier. BELOW AVERAGE! Pool deck: Probably one of the largest disappointments on the ship. All of the limited amounts of loungers around the pool deck and the adult solarium were blue toweled by 8 a.m. Nobody on 70% of them till much later in the day if at all. by the towel counter RCL has a small sight stating that it's ok to remove someone else's towel and belongings if they were vacant for over 30 minutes. Sure, like we wanted someone to arrive back to start a fight over a lounger. RCL should have their own staff enforcing this policy, not the guests responsibility. The pool hot tubs by the pool were loaded with little kids playing and splashing around while the irresponsible parents ignored their minions irresponsibility. Entertainment was spotty and of poor quality. The adult solariums two hot tubs with a total of 30 back jets had a total of 3 jets between them that were actually working. We provided this information to a crew member and they said they would be fixed. A waste of words, since nothing was ever done, FAIL! Entertainment & Activities: The ice show as others have stated is not to be missed. The performers are a very talented troupe that perform incredible dances on a very small ice surface that looked to be a little soft. The entire show was a delight to all, but I guess the obe elderly man that fell on the stars. No staff in sight to assist him. A definite lawsuit waiting to happen. Lounge acts were good. The usual run of the mill stuff and they offered a Beatles and a Michael Jackson tribute show which we didn't attend but heard they were good too. PASS! Security: The embarkation and debarkation went well as we were placed in the handicapped line due to my disability and and the staff did everything possible to assist us during this process. PASS! The saddest part of our interactions with staff on this ship was when we returned back on ship to go through security. We encountered a smart-ass security crew member that thought it would be funny to insist that my metal can be placed in the scanner while I nearly had to crawl through the security scanner without the cane. He had a possessed grin of satisfaction on his face when I commented that his treatment of a handicapped person was unacceptable. I'm sure that once other people that are handicapped read this, RCL, you've lost another segment of customers.FAIL! WI-FI: Wi-FI cost $40 per day if you didn't sign up for their full trip package. Did I hit a time warp? Haven't seen prices like this since the 80's when dial-up internet was introduced. Coincidentally, the ships Internet was just as slow as dia-up was back then. FAIL! Shipboard stores: While the 12 TV channels constantly hammering out suggestions to buy at the shipboard stores, there was really nothing more impressive than the usual items offered on every other ship. A friend asked us to pickup sone cartons of duty free cigarettes which we did onboard. Four cartons for $137.00 which seemed fair until we toured the islands and found the same cigarettes for $55 for three cartons, about half the RCL rip-off price. FAIL! Casino: We encountered some of the rudest staff aboard the ship in the casino. The cage staff would close up while people were still in line, so we had to go to the back of another line and wait all over again. The slot machines, while nobody expects them to be loose, were the tightest I've ever seen anywhere. Drink service was usually offered about once every two hours, and the ashtrays were never cleaned, or the glasses picked up. It looked like there was one server for the complete slots area and maybe another in the tables area. It was almost laughable when the announcer was repeatedly begging people to enter their slot, blackjack and poker tournaments. Never have I seen any cruise ship have a problem filling tournament slots probably because a re-buy was always offered at a discount. Not on this ship! Full Gouge, or nothing! Bingo: The prices started at 3 cards for $37 and went up to $79 for some additional electronic cards with a free (really?) t-shirt that grandma might use for dusting. Three games wee played with a prize offering from $112, one winner, to $315 for the seven winners that hollered bingo. Now wasn't that a great investment! Overal, the feel of the ship from start to finish was "how can we rip-off the guest, the most". From the $10 (with gratuity) cappuccino to the overpriced Internet and drink packages, this RCL ship felt like it was the Spirit Airlines of the Sea, instead of the Navigator of the Sea. Not one person we spoke to (and there was many) stated that they would ever cruise with RCL again! It's a tired, stinky ship that should become a reef. FAIL! Do so at your own risk. Read Less
6 Helpful Votes
Sail Date: April 2016
We picked this cruise just to get away for a break. This was our 5th cruise, 3 of which were in the last 17 months. (Did we say retirement!) 4 out of 5 cruises were on RC ships. We parked at Park 'N Go about a mile from the ... Read More
We picked this cruise just to get away for a break. This was our 5th cruise, 3 of which were in the last 17 months. (Did we say retirement!) 4 out of 5 cruises were on RC ships. We parked at Park 'N Go about a mile from the port. We had excellent service being dropped off and picked up. Upon arrival at the port we had a smooth embarkation with approximately 30 minutes time lapse from the time we dropped off our car til we were aboard the ship. We had an interior cabin with the virtual balcony, which was nice to be able to see outside but takes away the small sofa. We were not as happy with the fact our choices were a single seat or the bed to sit on. The gentleman that did our room was great. We do not spend much time in our cabin. We were very disappointed with the main dining room. While we requested a table for two we were told there were none to be had. They sat us at a table for 10. We finally were able to be moved to a table of 4 but it was not easy getting them to do so. What was frustrating was the fact that there were two tables for two empty the first night and the second night someone sat in one of them right behind us. They told us they had a table for two and were moved to this other table because they did not like the first one. Our waiter/asst waiter were average. We were rarely offered seconds in rolls and my husband had a difficult time getting beverage refills. He finally asked them to bring him 3 at once which they balked at but finally did.The food was not the best. We sailed on the Freedom of the Seas in Dec. 2014 and Dec. 2015 and the food was much better. You would think a smaller ship would do better in the food department. The Windjammer was fine. I don't think the choices were as plentiful as on the Freedom. One of the best meals we had was at Johnny Rockets. There is a cover charge but you can eat as much as you want. They had excellent onion rings and fries. We did not try any of the specialty restaurants. The activities were basically the same as on the Freedom. I wish they had added a few more games besides Trivia like on the previous ship. We played Apples-to-Apples and it was great fun. I think there were also more poolside events. The shows were mediocre. The RC singers/dancers/musicians put their heart and soul into the shows but the production was lacking with a poor choice of music, etc. The comedians were not very good. The Elton John Revue wasn't too bad. The best show of the week was the Beatles revue. There were a number of people that walked out of the different shows and through talking with other passengers many had the same impression of the Headliner Shows. The ice skating show are good. They need to come up with a better system of giving out tickets and lining up to get into the show. We were in line an hour before the show and a number of people just "crowded" up near the time to enter the theater, disregarding all the guests who patiently waited in line. Tickets were given out earlier in the week and my husband saw a number of people walk in without tickets. One of the best entertainment during the week was the piano player in the Schooner lounge. David Curtis was amazing. We caught his show every night but one. He probably played over 200 songs in the 7 nights, played with no music in front of him, sang the songs and invited the guests to sing along with him. He has worked for RC for 30 years he told us. The ports were all right. The best one was San Juan, PR. It was clean and we felt very safe walking around. We were disappointed in St. Kitts and did not feel as safe. St. Marten was fine, we had been there before and looked forward to going back. There is a cheese shop between the port and the shopping area that is great and we brought back some cheese. There is not a lot to do in Labadee but it good for those guests who do no have the advantage of being able to go to the beach as we do. We live 25 minutes from Hilton Head Island. We did not do any of the excursions as we feel they are outrageously priced. Most of the staff was friendly and helpful. We did not have the need to use guest relations. We were the first ones off the ship and back at our car within 30 minutes and heading home. Overall, I am glad we went on our trip despite the issues mentioned above. I would definitely go on the Freedom of the Seas on a future cruise. We will not go on the Navigator again. We have another trip booked on the Serenade of the Seas in December where we will be going to the Southern Caribbean. We are hoping for a better experience. We are also looking into the Oasis or the Allure. Read Less
11 Helpful Votes
Sail Date: April 2016
We have always been VERY pleased with our experiences aboard Royal Caribbean ships. This ship however DID NOT meet our expectations. Most of the crew was very professional and helpful but very disorganized and not very knowledgable; the ... Read More
We have always been VERY pleased with our experiences aboard Royal Caribbean ships. This ship however DID NOT meet our expectations. Most of the crew was very professional and helpful but very disorganized and not very knowledgable; the ship needs a lot of work. We did not have the use of our cabin for several hours due to a plumbing issue on our floor. I have never taken a cruise where the cruise director's staff were so dull and non-energetic. Our stateroom attendant was remarkable.... very attentive and helpful. The food was remarkable, always so much to choose from. Service in the main dining room was not what were are used to. Very sweet people but slow and not as attentive as we are used to on RCC. We purchased run in Jamaica that was to be delivered to our stateroom on the last day. I spent 2 hours with the manager of customer service trying to locate my purchase. It was eventually found but I lost 2 hours of my last day on board. The manager was very apologetic, but he got just as much run around as we did in order to find the rum! Fortunately, this was not my first RCC cruise or it would be my last. This ship needs attention and the crew, although very friendly, is not organized Read Less
3 Helpful Votes
Sail Date: April 2016
I liked that there were lots of beach chairs on deck. Checking out towels each day was a pain. And people did save chairs even though they weren't supposed to. The captain was super hard to understand and didn't really keep us ... Read More
I liked that there were lots of beach chairs on deck. Checking out towels each day was a pain. And people did save chairs even though they weren't supposed to. The captain was super hard to understand and didn't really keep us updated. The food in the windjammer was not great. Always the same things and too many rice dishes or one pot dishes. The windjammer was always closed too. The deck was dirty. Needed to be swept and cleaned and dusted. Our room steward was pretty awesome. Her name was Tracy from Jamaica. I loved the soap. The food at dinner was good in the dining room. Service was a bit slow for my son and husband and the other party at our table. The cruise compass didn't have enough details. The shows were not given good descriptions. I sat through mo town which was good but I might not have picked it if I had known what it was. I only saw one comedian. He was not PG. I missed another comedian and I didn't see a magician. The tv shows and movies on tv were awful. I really missed Zumba. They offered Latin dance but the instructor was not prepared, late and had technical difficulties. She couldn't speak English and it was a disappointment. The decor on the boat was nice. The carpet was nice. I wish that sometimes the crew would offer more service. Serve my lobster out of shell, offer straws, napkins. Pull out my chair. A cool cloth after shore excursions. Mints on pillow. Offer bar service a bit earlier. Esp on Haiti. Provide more drink stations on deck. Catholic mass was not offered this cruise. Too short of times in port for my husband and son to see everything. The exercise classes didn't have an Instructor show or the stretching class started late. The music pool side was not great. My son said lines were long to enjoy the flow rider. Embarkation was a bit rough. Hard to find port terminal. No instructions on website. The terminal and parking are separate and very confusing. Not explained on boarding info. We rcd several e mails about our cruise but nothing about getting to port. Disembarkation was dreadful. It took over two hours to get off the ship. I don't know how people flying were able to do it. The shuttle to the parking garage was efficient from the ship. There was too many smoking areas on the ship. On deck by windjammer and pool, in bars on deck. And on deck four. It is 2016. Read Less
4 Helpful Votes
Sail Date: February 2016
First time on Royal Caribbean and a poor first impression. Check in was not bad, but could tell security screening was intended to find alcohol, not weapons - side table was full of confiscated booze. Stateroom was nice with a ... Read More
First time on Royal Caribbean and a poor first impression. Check in was not bad, but could tell security screening was intended to find alcohol, not weapons - side table was full of confiscated booze. Stateroom was nice with a full-sized sofa. Bathroom had a shower door instead of a curtain and plenty of hot water and pressure was good. Unfortunately, neighbor three doors upwind liked to smoke on the balcony. Reported it twice. First time nothing, second time a "reconnaissance" crew came to "scope things out." Told us to call sooner. What?!? We called and it took you 25 minutes to show up. Smoking a cigarette only takes 3-4 minutes so who's to blame? Didn't report it when it happened again - no point. Burn baby burn. Almost took up smoking myself. Ship was overcrowded and understaffed. Contemplated purchasing the booze-inclusive option. So glad we didn't. Always a line 10-deep at every bar. Not enough bartenders for this party cruise, probably to keep from losing money on the large number of drunkards. We brought aboard wine and had 2 drinks/night in the bars. Prices all over the place. Same drink would be $10 one place, $12 in another and once a bartender tried to charge $14.25 (+ 18%) for a Hendrick's martini after he told me martinis were $12. Told him, "No thank you," and he refunded the charge. Not sure everyone knew the gratuity was already added. Royal Caribbean is sneaky in adding an "extra tip" line. Good grief. Buffet was worse than Circus Circus with abysmal food quality. Main dining room service was slow as molasses in January. First night it took 2 hours 45 minutes to serve our table of four. Ass't waiter said he had TWELVE tables. Unbelievable the lack of staff. Complained to the waiter at the beginning of the second night and service time decreased to 2 hours 5 minutes. Still too long for the banquet-quality of food. Waiter asked us FOUR times to give him good marks on the survey. How about giving us timely service and then you don't need to ask? Food was mediocre, fish always overcooked. "Crab" cake was made with salmon, not crab. Coco Cay. The BIG lie. We didn't make it there due to "conditions." Staff told us they had only made it there 2 of 8 times so far in 2016 (through last week of February). 25% rate is unacceptable. Choose another port since conditions in the winter don't suit this isle. So, we had a sea day. Ship does not have enough outdoor deck space for the number of passengers. After 10 am, no chairs anywhere. 20% were unoccupied, but "reserved" by various tawdry romance novels, stained T-shirts or week-old newspapers. Staff did nothing. Lines at the deck bars were 14 deep. Unacceptable. Nassau. Arrived early evening 14 hours before scheduled since Coco Cay was canceled. Went to Senor Frog's. We were told $10/pp cover. Turned around to leave and suddenly there was no cover. Drinks were better and cheaper than on board. Nice local crowd who made us feel welcome. Returned on board to have a drink at R Bar. Bartender told us it was last call and shut the place down at 5 'til midnight even though there was still a crowd. Turned out the crew got to go ashore on this "bonus" night in Nassau. Who cares about the paying passengers? The following day we went to Hilton British Colonial using pre-purchased day passes. Very nice, private and easy walking distance from the pier. Recommended. Last night of the cruise the dining room waiter and ass't waiter made another "rate us a 10 on the survey" speech. Disgusted. First cruise we considered removing the tips. Would have if the room steward hadn't been proficient and friendly. He could teach his co-workers a thing or two about service. In summary, this Royal Caribbean 3-night cruise was just an excuse for drive-in passengers to board and drink - inebriated folks everywhere, cursing and stumbling ... not a pretty sight. Wasn't why we went, so we won't do it again. Buyer beware. Read Less
1 Helpful Vote
Sail Date: December 2015
First, the good. Food, service, and shows were all excellent. I reserve the "bad" for the ship and for Royal Caribbean itself. While we are not heavily experienced cruisers, this was our third cruise and this ship is ... Read More
First, the good. Food, service, and shows were all excellent. I reserve the "bad" for the ship and for Royal Caribbean itself. While we are not heavily experienced cruisers, this was our third cruise and this ship is substandard compared to the older and smaller Serenade of the Seas and Celebrity Century. Why substandard? Let me name the ways. First, I was really, really irked by the loud music and announcements. I do not mind what music they play, but the volume was so loud in the pool and athletic areas that you had to shout to be heard. When music is distorted, it's too loud, folks. We could not even understand the announcements because they were so distorted. And for what purpose would you play such loud music in the athletic area? You should not have to yell, "HEY PASS THE BALL TO ME!!!" to be heard over the noise. One hole of the miniature golf (otherwise very nice) was so loud as to require hearing protection. Second, this ship is darned shaky! We had very light seas yet the ship was constantly moving, even in port. I wouldn't even mention this if (a) the ship wasn't so much bigger than those we were on previously, and (b) if the others hadn't been so steady. Third, the ship is poorly laid out. There are nowhere near enough lounges in the pool and solarium areas, and nowhere else to go to get out of the wind or escape the loud music. Next, Royal Caribbean has changed a lot in several years. They have become totally greedy. Your room does not include shampoo or conditioner; water costs $6.25 a bottle; excursions are jacked up double or triple the actual cost; and particularly irksome is the fact that stuff is charged for without telling you. We decided to treat our family to Chops Steakhouse at $40 apiece -- the waiter asked what we wanted to drink and we all said water. Since the regular (and quite excellent) dining room served us regular water, I never thought a thing about it and the waiter said nothing about any charge. To my surprise, I got a bill for $28.50 for BOTTLED WATER that we never asked for. At $40 apiece to eat in the special restaurant, I think the least they can do is provide WATER to the guests or tell you that there is an extra charge if you ASK for bottled water, which we did NOT! That incident alone has soured me on cruising with Royal Caribbean again. Read Less
4 Helpful Votes
Sail Date: November 2015
Overall: We took the Navigator of the Seas (Royal Caribbean) to the Western Caribbean: Coco Cay, Cozumel, Grand Cayman starting November 22nd, 2015. We had about 25 family members, and I was travelling with my wife and three kids staying ... Read More
Overall: We took the Navigator of the Seas (Royal Caribbean) to the Western Caribbean: Coco Cay, Cozumel, Grand Cayman starting November 22nd, 2015. We had about 25 family members, and I was travelling with my wife and three kids staying in two staterooms (#9358, #9360). Apparently there are hard-core crusiers whose loyalty approaches religious ferver and then there is everyone else. So after my first cruise I fall squarely into the ‘non cruiser’ camp. The constant upselling, the rampant waiting in lines even after paying for ‘premium’ services, and the lack of any luxury put me into the ‘not a fan’ group. That said, my room was reasonable and clean, many of the crew tried hard, and as a family we had several amazing memories… though these were made because we were together, not because of the cruise. It strikes me that cruiselines have to cut prices so much because of competition that they basically lose money on the cabins, and have to recoup it during the cruise. The constant barrage of up-selling and add-ons is really wearying, makes the cruise unpleasant and ugly, and is really noticeable. It removes any romance or luxury from what is really an amazing boat sailing to wonderful places, so just considering the environment, it is telling that they cause you to forget about the sunsets and beautiful water and focus on them. I’d rate the experience as about a 3.5 out of 10. I should note, generally speaking I prefer exclusivity (and am more than willing and able to pay). I had wanted to upgrade to a suite, but as the room was a gift from in-laws, I didn’t want to disrespect anyone or break up the group. I believe we paid about $2700 per room (x2) plus 18% tipping ($1000), in addition to the $500 airfare (x5), and a hotel rooms in Fort Lauderdale of about $150 (x2). For that we had $500 in room credit, but with various drinks, dinners, excursions were out another $1000. So the total cost was about $10,500 for a family of 5 for a week. Of note: on the first day, I tipped the room steward $40, and two bartenders $20. I also tipped our 2 dining room attendants another $120 at the end of the week. The good: As many of my comments are negative, let me start with the positive. I hope I’m being balanced and fair, but also giving you insight as to what to expect without any particular axe to grind: • The room (Balcony Stateroom) was clean and efficient. It was a bit sparse, but highly utilitarian. The steward, Rolly, was unobtrusive, and kept the room very clean, organized, and in towels. That said it was an aluminum box without anything special. • Another high-spot was our dining room waiter: Apurv (“AP”). AP was funny, engaged, and able to follow through on bringing a cake to my daughter on her birthday (please note: I tipped heavily and paid for the cake). He was also able to handle the various family members coming and going, and a grandmother who was a bit neurotic. Many kudos to him. • The ship itself is a marvel. I enjoyed walking around and see every floor, every bar, every restaurant and shop. It was pretty cool. • Finally during an excessive line (more on this) a housecleaning woman, Elena B, who had no business helping us, stopped, asked what the issue was, and then stayed with us (and about 20 others) who were waiting. This is spite that it wasn’t her issue and she could have ignored us – as most of the staff were doing. Many kudos to her. And now onto the not-so-good: • Service. Service is horrible, generally speaking. After not buying a drink package, I quickly bought the most expensive option as service was so poor, I figured I need to get the special sticker for attention. I could not be more wrong. Bartenders seemingly slow roll everything, and the constant need to check (and recheck) your ‘seapass’ is maddeningly inefficient. There were times I would wait 20 minutes to get a drink – in spite of having only 2 people in front of me. This has to be a corporate decision as there are never more than 2 bartenders working even at hugely crowded hours (e.g. 1 PM during a cruising day). I went so far as to tip two different bartenders $20 and asked them to remember me, which improved service, but this was on top of paying $67/day for any drink. Also if you just want water or a soda… you have to wait in line. Christ on a stick! I paid, I understand 8 other people who also paid want Pina Coladas. Couldn’t their just be a vending machine where I could insert my card and get a drink/water (there are two hidden machines in the WindJammer, BTW, and so I often resorted to walking up 7 or 8 decks from whatever I was doing to get a diet coke, or water). • Excursions. I scuba dive, with my son. I had to register with the desk. Each time the line was 20-25 people deep. Finally at the last minute (4 PM the day before) I got to the desk at 3:45 and was only #3 in line, so I waited. And waited. And waited. After the line grew to more than 25, I started asking people at customer service. I went to the phone and starting calling various service people. All to no avail. The people at customer service (who were equally besieged) had no interest in helping us. Only when a housecleaning person, Elena B, saw me trying to start the computers and mockingly making announcements to the amusement of those in line, did she come over and ask what was wrong. She called a Manager, and after about 5 minutes, the person “Melanie” came to the desk @ 4:32 (32 minutes late). Instead of apologizing she yelled at us for not having an orderly line to the side. I haven’t been much tempted to punch a service employee as they have incredibly onerous jobs, but this was one time I almost changed my policy and essentially decided Royal Caribbean could ‘suck it’. Even then, just as illustration, it was 4:50 before I was helped for a 3 minute thing. Seriously. I had to wait in line for an hour, just to do something that should have all been done ahead of time (The cruise will say they need to see my PADI card, etc… but we had to fill out all of this information AGAIN – for the 3rd time—at the dive shop). o Incidentally, the diving in Cozumel was wonderful. In spite of a 50 minute ride in some heavy chop to pick up a random hotel passenger, the 14 of us had 2 excellent guides, and some really excellent cave and drift dives. • Tendering. In Grand Cayman we got a tender ticket. The process was horrible. Long lines (45 minutes) just to get off the boat, and from the time I left my room to the dock was just over 1 hour 30 minutes. Again, I get there are lines. But Royal Caribbean clearly knows that 4000 people want to go ashore, but have only 2 doors to get people off and away. My advice: avoid any cruise/port where you have to tender. I’m on vacation to relax, have a drink, soak in some sun. Not wait in lines for Royal Caribbean to get their act together. • Guest Services. We asked for our 2nd stateroom to be decorated on Thursday as it was our daughter’s birthday. It never happened, and hey wires get crossed, and even without said decorations she had a memorable day (again in part thanks to AP, the dining steward). So we paid for it ($47?) and got nothing. My wife tried to go to the Guest Services desk several times but the line was so long, she gave up. Finally on the last day she called (rather than stand in line) and the woman’s reaction was “Why didn’t you tell us?!” While I don’t think she meant to blame the customer, our response essentially, but much more politely should be interpreted “because your lines are so horribly long and inefficient that we’d rather bask in the sun than stand in your lines!” Ultimately we got the amount refunded, but I didn’t appreciate the attitude (which I heard twice, per above). • Royal Caribbean’s cheapness I’m an MBA and I well understand queuing theory. I also own my own company and well understand costs. But Royal Caribbean took it to parsimonious levels. For instance there is no shampoo in the rooms. Not a big deal, I have my own, but I noticed as I started to suspect that Royal Caribbean was desperately trying to maximize profits. Even things like pens, which you find in every hotel room, became conspicuously absent. When I noticed that they were closing bars, and never really had enough people to service people, I realized Royal Carribean wasn’t trying to supply an amazing experience but rather had sophisticated cost containment strategies in place, and were willing to sustain long queues, angry customers, and knew that people will endure frustration rather than complain. You should realize this when you book. It’s not immoral, but it is annoying. o Consider the picture ‘package’. They want $147 for 10 pictures, $250 for 20, and ultimately $417 for all pictures. That’s fine, if ridiculous, but they have signs everywhere saying ‘no cameras’ e.g. in the kids area, rock wall, etc… o Pro tip: If you are travelling in a group use 1 cabin number and just pay the $400+ and get all the pictures. • Excursions. Simply stated: Book your excursions on shore. The markups RC charge are ridiculous and again, I suspect, due to their need to recoup in other areas. The one advantage is that if you buy an RC excursion on tender days, you can go to the front of the line. Again, the implication being that if you buy through them, you can get reasonable service levels. o Pro Tip: Heck you can follow the Royal Caribbean people to the excursion and do it yourself for $100s less. And there are always numerous people on shore, just past the end of Royal Caribbean’s area who will offer many more things, usually for 25-33% less. o The Chica Itzen tour. Our boat was late leaving Cozumel as a family was late by 40 minutes returning from an RC excursion. Because of this (the ship waited for them) the captain blamed the family in announcing our late arrival into Grand Cayman… and ‘strong head winds’ (there were amazingly strong head winds). But what I found in talking to them was that Chica Itzen is 3 hours away, and so when you get there, RC says “you have 15 minutes” to explore something that people usually spend a full day at. The family said, “heck no, we’re going to explore for 45 minutes” with the result of being late. While I can certainly find fault with that family’s decision, RC too must bear some blame. And the captain using it as an excuse for our late arrival into Grand Cayman during that evening’s announcements (yet never going more than 16 KPH) seems petty and unfair. Again, I will let the circumstances speak for themselves, as this is conjecture on my part. • Wifi. My wife got the package because she wanted to continue with work, as she could. The wifi is operable… but s-l-o-w. It is frustratingly slow. Given that you can pay anywhere from $20-$40 / day, I would expect functional Wifi. o Recommendation: Don’t use the internet. You’ll be frustrated and it’ll just annoy you. Focus on your vacation. Also there are several shipboard terminals if you really need it. Read Less
Sail Date: November 2015
I should start by saying the staff on the Navigator is great. But, this ship was refurbished in 2014 & was only outfitted with virtual screens in certain cabins (we had such a cabin) and navigation screens on each floor. I take issue ... Read More
I should start by saying the staff on the Navigator is great. But, this ship was refurbished in 2014 & was only outfitted with virtual screens in certain cabins (we had such a cabin) and navigation screens on each floor. I take issue with the bed linen needing to be updated (multiple cruisers complained of yellow tinted sheet, I had that complaint too). Also the bathrooms were terrible. Every time a ship is refurbished, new toilet seats/lids should be put in each cabin. That should be a given. They were so stratched up and dis colored. The water sputtered out of the sink faucet & the water was sometimes discolored. That sounds like a bigger issue. I really think the showers, toilet (seats & lids), sinks should all be replaced during the process. the public bathrooms need a lot of attention. They were constantly broken and smelled. Also, the food in the Chops grill was mediocre at best. The portion for the side dishes were supposed to be family size (so we ordered just a few), the portion sizes were for individuals.we had to order more & it took forever. Dinner was just over 2hrs. Finally, I think RCCL has reduced staff on this ship or on my sailing. Rarely were there attendants to point out issues with the public bathrooms or pool attendants. We could feel the staff reduction. Read Less
Sail Date: November 2015
This was our first cruise and we were so excited! We arrived on time and had to wait 3 hours (with a baby) to board the ship. We bought a drink package, but didn't realize they were charging us every day for the entire 8 days. That is ... Read More
This was our first cruise and we were so excited! We arrived on time and had to wait 3 hours (with a baby) to board the ship. We bought a drink package, but didn't realize they were charging us every day for the entire 8 days. That is partially our fault for not reading the fine print, however, we were never given a receipt to sign and were pretty upset at the end of the week when they charged is $400 for a drink package we barely used. I went to customer service and asked to see the receipt, and they didn't have a signed one on file for us. They said, oh we are sorry, you should have been made aware of how the drink packages work. They admitted we never signed anything authorizing them to charge our credit card but would do nothing to help us out. That's what was so frustrating. Yes, it was our fault but it was their fault too. They could have done something to help us, being that we barely used it. The whole experience left a bad taste in our mouths for this cruise line. Also, there was always sometime trying to sell you something...that got annoying. However, our room attendant, Ricky was awesome! And our servers Michael and Marcelo were wonderful as well. Read Less
4 Helpful Votes
Sail Date: November 2015
Well, this was not the best of the cruises we have been on. We have cruised previously on NCL (8), Celebrity (2) and Princess (1). We flew out of Halifax on November 13th on American Airlines to Philadelphia and then on to Fort ... Read More
Well, this was not the best of the cruises we have been on. We have cruised previously on NCL (8), Celebrity (2) and Princess (1). We flew out of Halifax on November 13th on American Airlines to Philadelphia and then on to Fort Lauderdale. I was not impressed with the plane for the second leg of the trip since the “recline” for the seats was about 2 inches! We had booked a room at the Holiday Inn Express, 1500 West Commercial Blvd in Fort Lauderdale. We got an excellent price for this hotel for the night and I discovered why. They do not have an airport shuttle because the taxi ride from the airport cost us $40.00. Then the cab from the hotel to the cruise port was another $35.00 so we will know better next time. Except for that the hotel was fine; really comfortable bed, clean, nice breakfast and friendly staff. We have only cruised one other time with Royal Caribbean and that was on the Allure of the Seas and we had no problems on that cruise. This time we had booked a Junior Suite so we were classed with the “suite” passengers (thank heavens). We got to the port around 9:40 AM and I expected to be allowed to enter the building around 10 AM. There were already about 30 people waiting outside the doors. At 10 AM, 10:30 AM, 11:00 AM, 11:30 AM, 12:00 AM and 12:30 PM the doors were still not opened for the passengers! By now there were hundreds of passengers queued up outside snaked around quickly installed barricades. We were given NO explanation, NO water and no seating for the elderly that had mobility issues. We were finally allowed into the building and through security only to find a COMPLETELY EMPTY waiting room! Why were we not allowed to go in earlier? The room quickly filled with the 2,000 + passengers and it was not a happy crowd. Then ONE man shows up and starts yelling information to the crowd. No P.A. system, no microphone, etc so basically three-quarters of the people could not hear him at all. Luckily the “suite” passengers were some of the first people allowed into the rooms to get our ID’s and room cards. But even that did not go well. Our clerk was from Port Canaveral and was not familiar with the set-up so could not find our cards. Then the picture taking gizmo did not work so we had to board the ship to get that done. When we headed to the boarding area we discovered that the ONE escalator was set for DOWN rather than UP so the passengers (who had just been standing around for over 3 hours) had to lug all their carry-on bags, etc up three flights of stairs…into another waiting room!!! It was past 1:30 PM by the time we got onto the ship. At least by the time we had our lunch all the cabins were ready. We were in #9314 and the cabin was very nice and only 3 doors from the elevators. So it was now 3:00 and we had to go to our Muster Drill at 5 PM. That was more standing around and once the demonstration was over the Captain decided to keep us standing around for 10 more minutes while he droned on about the weather, the distance to our next port, the position of the ship and more useless information before he “dismissed” us. Seriously? So, here are the pros and cons of this cruise (after the embarkation disaster): FOOD - Buffet was very good, lots of selection and always hot. Staff were excellent in this area and the only problem was they kept running out of the Lipton regular tea bags. Main Dining Room – we only ate here twice but both meals were very good and the staff again were wonderful. We had the prime rib and the lobster tails. Johnny Rockets - There is a $6.95 fee per person for this place and you have to pay extra for the milkshakes. The French fries were bland and my DH was not impressed with the onion rings either. I would not recommend this place. ENTERTAINMENT: The two comediennes, especially Gary Mule Deer were very good. The Ballroom dancing show was a big disappointment. The only real ballroom dancing was at the very end for about 5 minutes. ACTIVITIES – We enjoyed the mini-golf but they need to have bumpers around each hole as now the ball can go anywhere. The shuffleboard was also good and we did not use the surf rider or rock-climbing wall. CONS - The windows all over the ship are filthy, especially in the buffet area. Normally the balcony windows are cleaned on every cruise I have been on but not on this one. There were areas of mould on some of the ceiling tiles in the buffet too. Internet…forget it! To begin with it is grossly overpriced! $30.00 per day so $240.00 for the eight day cruise! The speed was slower than an old “dial-up” system so we did not bother getting it at all. Then, if you wanted it to print your boarding passes it was $14.95 for one hour. We decided to do that at the airport for free. Lots of issues around the ship due to the age of the ship (I guess). The bed in our cabin was hard and uncomfortable even with extra (requested) padding and the pillows were pathetic. They were either thin (two inches thick) or large and lumpy (chipped foam). The balcony door was very heavy and hard to open so it took two hands to manage it. The decorative tiles around the adult pool area were in very poor shape. These tiles were about 6 inches square and a lot of them were badly chipped and deteriorating so that walking on them was painful and possibly hazardous since you could be injured. Excursions- We booked our own excursions by getting a day pass at resorts in St. Kitt’s and St. Maarten. Labadee was very nice and we were able to get a (free) clam shell with no problem at all. We did not get off the ship in San Juan as we didn’t arrive until 2 PM. SERVICE – This was one of the good things on the ship. Our room attendant, Russel was very helpful and accommodating. Veysel and Errol in the main dining room went out of their way in all respects. The staff in the buffet were always friendly and the tables were cleared very quickly. CASINO – Another area that needs updating. Some of the oldest, saddest slot machines I have ever seen. We only went there three times: won twice, lost once. Disembarkation - At least they got this right. Very well organized and we were off the ship by 9 AM with no problems at all. Lots of taxis waiting. Trip to the airport was $20.00 including tip. Overall I would not recommend Royal Caribbean simply because they are highly overpriced for the quality of the cruise compared to other similar cruise lines. Apparently they are putting all their money into their new ships and leaving their older ones to rot. Although they are entertaining to watch, I do not need to pay a higher price for my cruise to have a surf rider, rock-climbing wall or ice-skating rink. We will go back to NCL or Celebrity in the future. Read Less
Sail Date: November 2015
First off I would like to say that this was my first cruise and my wifes 11th and I was very excited and looking forward to this trip for months and then this all happened. Check in took 2.5 hours as their computers were down, so we ... Read More
First off I would like to say that this was my first cruise and my wifes 11th and I was very excited and looking forward to this trip for months and then this all happened. Check in took 2.5 hours as their computers were down, so we were herded under a shelter to wait in line as it was raining very hard, all guest luggage was put onto trollies but were left out in the rain, everyone's bags got soaked and clothes as well, we tried our best to dry them but went to our first dinner in damp clothing. Because all our clothes were wet in the case for so long they got a musty smell so we used the ships laundry service and it took 2 full days to get the clothing back, needless to say, I was in the same shirt for three days, I wasn't happy. I had to buy shirts in Haiti just to get bye. We decided to buy the drink package for myself but not for my wife as she only had the occasional drink, the front desk made a mistake and put the drink package on sharons card and not mine so I was still being billed. The next day I went back to the front desk and told them and was told, it did not matter as the cards were linked together that I would not be billed. Happy about this I went back to my vacation at the bar. Later that night I checked the bill on the tv in our room and of course it was not fixed. So for a third time I went back to the front desk and explained again. They then corrected the problem and the drink package was put on my card. I also asked at this point about the charges for those drinks as they never should have been on there in the first place, the front desk manager agreed and removed the charges. The next day I checked our tv account again and found that the charges had been removed and then put back on again. So of course, now for a fourth time, I had to go back to the front desk and ask what was going on? as you can imagine, by this point I am very frustrated and lining up for a half our every day to fix the same problem over and over was annoying. I was told that the charge was put back on by the bar manager and I would have to speak with him. They called him down and I had to explain myself to him just like I did every other day to the front desk staff, and yes now that he knew the situation and what error was made he then took off the charges again. Food: The one thing I had heard about cruising was that the food was amazing, we found the very first night fantastic, I don't think I had ever had prime rib that tender, simply awesome and the service was excellent. It went down hill from here though. Every other piece of beef was tough or loaded with fat, we found ourselves ordering another dinner or just going to the buffet. One of our nights we went to Chops Grille, my wife ordered the fillet mignon and I had the 12oz strip loin, hers was a little tough and mine was like leather, I had a steak knife but felt like I was using a butter knife, I ate 1/4 of the steak and called the waiter, I told him that I could not eat this, he then said "I will tell him, and what can I get you for desert" I said another steak would be nice, so he handed me the desert menu, we ordered desert and left without eating it as both our appetites were gone. We did enjoy the breakfast buffet in the windjammer, and if you liked your scrambled eggs with the texture of vanilla pudding then you would have loved it or if you liked your sunny side up eggs undercooked then this was the place for you. Other than the eggs I did enjoy the rest of their food, and I really liked all the fresh buns, very nice. Music: This would have been great if we had it everyday. Instead we got tennis, yes I said tennis, EVERY DAY!! When out on deck all you heard every day was the sounds of two men grunting as they hit the ball with their tennis rackets. The big screen played tennis or football with the volume on every day. No music at the bars or the pool, just tennis. There was a live band on two of the days out at the pool, and on those days, once the band had finished about 5 songs, the DJ would play music till they came back, but once they were done, so was the music. The only time people on our ship got to dance and listen to music was when we were in port and parked beside another ship that was playing music. This was an onboard joke at the bars after awhile, because it did not feel like a vacation on board at all without music. I guess if I was a tennis lover, this would have been a dream vacation. My wife kept telling new people we would meet on the first and second day that this was my first cruise, and all said the same thing "you are going to love it" by day 5 and 6, those same people were saying to me, "don't let this sour you on cruising, its normally much better than this". For awhile I was just thinking that it was me, that maybe cruising just wasn't for me, but after speaking and making so many new friends I found that everyone was disappointed in some way, shape or form. Upon arrival to Haiti I was up early, 6am, excited to pull into port, I had just opened the patio door to the balcony when the engines made a weird sound and a large plume of thick black smoke poured over the back of the ship and completely engulfed our balcony, I honestly thought the ship was on fire it was that bad, our room smelled of diesel fumes for the next couple of hours. I asked one of the cleaners if there was a problem with the ship and was told no. But clearly over the next two days we were running on one engine only. I asked the front desk about the smoke and was told this was normal. I said normal to fill a room with thick black smoke and laughed. Later on in the trip they shut the elevators down for a test on an emergency generator (or so they said) I sat on my balcony listening to the engine trying to start and watching for more think black smoke, there was some smoke but once it was running again the smoke went away and we were now clearly running on two engines. If we did lose an engine I understand not to tell the passengers so they don't panic, but to tell me that black smoke in my room was normal, well that's just laughable. When we got back we complained to Royal Caribbean and they offered us a $250 voucher for each of us that we must use by the end of the 2016 or it expires. So what they are saying is, "spend another $4200 with us and we will give you $500 off". This to us does not feel like RC really cares about its customers and we will never travel with them again. Read Less
Sail Date: November 2015
I have always loved RCCL. I talked a first time cruiser into going on a short test cruise..WORST DECISION. This ship has absolutely no management. We had a very old and brown washcloth on our deck from the time we got there until we ... Read More
I have always loved RCCL. I talked a first time cruiser into going on a short test cruise..WORST DECISION. This ship has absolutely no management. We had a very old and brown washcloth on our deck from the time we got there until we left. I would bet it is still there. Cabin 7604. The cruise began with an extremely chaotic port in Port Everglades. No organization there either. Power goes out and everyone is left in dark port or outside. No plan for disabled passengers to get in out of the heat. We arrived early, although told not to, because we had to check out of our hotel. Having a disabled passenger, we were moved and shuffled in and out of wheelchair and barked orders, wheelchairs here, then no..go back, was a mess. Once on board the chaos continued. Wait staff complained about the bad management of ship as we all complained. Event and entertainment was poor. Food was not up to par in dining room--i believe in an effort to force you into the "cover charge" dining venues. The windjammer used to have good food for breakfast and lunch but this too was disorganized and mashed potatoes and white rice daily. Burgers daily. The most disturbing things to me were: 1) the management (white shirts) walked over trash, were rude to people who stopped them and generally didn't seem to be monitoring anything other than themselves and, 2) generally the dirtiness of the ship and 3) the fact they seemed to be unable to retain credit card information for the short duration and continually made you get back in line at customer service and then once again stopped you as you were leaving after a 3 hour delay. We had to give our credit card information 3 times and today when speaking with customer service they were still missing information...drink packages seemed to be charged though..I would have to really think long and hard about going back on RCCL Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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