431 Royal Caribbean Navigator of the Seas Cruise Reviews

We are just back from a 14 night Navigator cruise from Southampton, to the Canaries and Morocco. I have to say I am a little disappointed and it feels like RCCI is slipping a bit in terms of quality and service in terms of the hotel ... Read More
We are just back from a 14 night Navigator cruise from Southampton, to the Canaries and Morocco. I have to say I am a little disappointed and it feels like RCCI is slipping a bit in terms of quality and service in terms of the hotel experience. The Cruise Director 'Clo' and her crew were great and we had no problems with the entertainment on board or the Ports of Call (although we would never visit Agadir again) We found the Windjammer experience to be the worst we have had on any ship. There were very few staff, tables were not cleared, there were never any clean cups or mugs at breakfast and subsequently, queues for tea and coffee. Cutlery baskets were also frequently empty and Wait staff just shrugged and looked blank when questioned on the lack of basic essentials to have a meal. Food was very, very repetitive with the same stews and carved meats every other lunchtime. And if I ever see another crab cake..... The ice cream machines were filthy with broken cones and pools of melted ice cream everywhere. Very little clearing up seemed to be done, and it was not the high standard experience we have been used to. We did not visit the Windjammer in the evening so I can't comment on that. Dining Room (Evening, Sapphire) was a disappointment as well. Our waiters were very attentive but the food is just not what is used to be. Cheap cuts of meat, boring dishes....a far cry from the days when I came out of there feeling like I had just been to a top class restaurant. We were in a junior suite which was dirty on the day we arrived. The bathroom sink had two large coffee cup stains on the marble - an oversight perhaps which was sorted out - but there was old toothpaste around the sink too...I wanted to get a bottle of flash and have a go myself. The bath was stained, the chain and plug were filthy and rusty. Drainy smell and inside of toilet bowl was also discoloured and badly stained, with black rubbery bits floating in the water after every flush. The balcony was filthy with engrained dirt - not rust - and the glass was dirty too. The room just felt a bit neglected, tired and old. No staff to be seen anywhere, they used to be everywhere polishing glass or dusting. I enjoy cruising, and I used to love the luxury feeling of being on a ship, our first few cruises on Brilliance and Celebrity Summit were absolutely amazing. I realise ships get old and tired...but there is no excuse for no clean mugs in the morning for breakfast! We are top tier members and the incentives are there....but we are seriously doubting we will cruise with RCI again. Read Less
Sail Date September 2017
over all we had a fab time on this ship the staff are very friendly and helpful the ship is spotless clean and most activities were well attended we did have problems with getting a seat on the promenade as the ship was full we had no ... Read More
over all we had a fab time on this ship the staff are very friendly and helpful the ship is spotless clean and most activities were well attended we did have problems with getting a seat on the promenade as the ship was full we had no problem getting seated in the windjammer even tho the ship was full the entertainment was excellent but the one down note was one big problem was with our room 3003 and as the ship was full we were unable to be moved the room is very small and very claustrophobic if you were trying to get something out of the wardrobe and someone was in the bathroom all most impossible to open both doors at once without hitting someone and then to top the size of the room its very noisy we have been kept awake till the early hours with very loud music that you can feel vibrate through the bed if your given this room ask to be moved before you board or stay out till at least 2am Read Less
Sail Date September 2017
This was my first cruise with Royal Caribbean, and I chose it for the itinerary which included both Morocco and Paris as well as several stops in Spain, Portugal, and the Canary Islands. We did not spend time in Southampton prior to the ... Read More
This was my first cruise with Royal Caribbean, and I chose it for the itinerary which included both Morocco and Paris as well as several stops in Spain, Portugal, and the Canary Islands. We did not spend time in Southampton prior to the cruise nor afterwards, preferring to spend our layover time in NYC. We very much enjoyed meeting our dining companions at dinner, all of whom had much prior experience with RCI and could inform us about other ships and good itineraries. A plus for me was being able to purchase WiFi access for the entire cruise without having to do it in chunks of time, trying to estimate how much I would use. However, I don't think I will cruise with RCI again. It is the attention to the small details that matters to me, and I felt that was mediocre at best on this cruise. Our major complaint came on the final day: disembarkation was chaos. Bags had been tagged with numbers, but the same numbered bags were not always in the same grouping, making luggage difficult to find, especially for those of us with mobility problems. The bus to Heathrow filled up with luggage before all the people were accommodated. We were the last two people allowed on the bus. I don't know what they did for the remaining passengers. Read Less
Sail Date September 2017
I thought the short flight would appeal however travelling over the bay of biscay was terrible I suffered terrible sea sickness which I never experienced before so I would not choose that route again I have been on this ship three times ... Read More
I thought the short flight would appeal however travelling over the bay of biscay was terrible I suffered terrible sea sickness which I never experienced before so I would not choose that route again I have been on this ship three times before and I felt that the standards had slipped a little I still enjoyed the trip but just not as much as before - I feel there were lttle extras before that we now don't have like nicer toiletries etc. The food choices were not as varied as before and I feel that the entertainment was good but not very different - also we used the stay a while facility and we were led to believe we could use the ship as before and this was not the case they shut down your sea pass. We could not use the facilities as we were led to believe unless we paid more money so I was confused as to what we paid the thirty nine dollars for so w complained and it was sorted however we do know that other people were not as fortunate as us Read Less
Sail Date September 2017
This cruise was chosen to experience our first cruise from Southampton and first Royal Caribbean cruise. Also the itinerary included a couple of places we had not visited before - Cartagena and Lisbon; there was a last minute change of ... Read More
This cruise was chosen to experience our first cruise from Southampton and first Royal Caribbean cruise. Also the itinerary included a couple of places we had not visited before - Cartagena and Lisbon; there was a last minute change of itinerary due to a problem at Genoa. Also we both had special birthdays this year and a special anniversary while we were away, and decided to celebrate with this cruise. Southampton have embarkation all under control - no issues at all. We were so disappointed in the ship - Navigator of the Seas looks very poor in places - external paintwork, furniture in the cabin, the theatre - and is desperately in need of a full refurb. I must admit we are used to smaller ships and this cruise just confirmed why we prefer them. Queues are in evidence everywhere - lifts, dining rooms, seating in public areas....The worst experience was at Lisbon - we arrived at 12 noon for a 7.5 hour stay and only one gangway was open to get 3000+ passengers and some crew off. We made 2 attempts to get off the ship but like many others gave up after waiting around in queues, and spent the rest of the stay there watching the building work going on at the terminal. The reason was apparently because it's a tidal port and only one gangway was accessible. Apologies followed some heated complaints but this was really poor planning - I don't imagine it is too difficult to work out tide times? We spent two days at sea after leaving Southampton and then two days at the end of the holiday - on both occasions we chugged along at a slow-ish rate. Clearly the return journey could have been completed much sooner, or a further stop could have been included but I guess passengers don't spend as much money when we have the chance to get off the ship, instead of being captive audiences. We don't have any complaints about the food - Sapphire restaurant and the Windjammer self serve café both being excellent; inevitably there are a number of other restaurants which have an extra charge if you want to eat there and R C certainly use every opportunity to encourage passengers to use these. Service was generally very good with individual crew members being lovely; but we were left with the impression that the atmosphere was not nearly as cheerful and fun as other cruises we have been on. We were shocked to discover that crew members work for 7+ months without even one day off. Previous cruises I am sure gave staff a day off once a month or so. Perhaps this explains a distinct and noticeable lack of fun and camaraderie amongst crew members, which has been common to our previous cruises, and which we believe makes all the difference to the passengers experience. This takes me on to entertainment - or should I say lack of entertainment and activities. Very poor, basic entertainment, and hardly any personality or charisma between the entertainment team - with one or two exceptions. The guest acts were generally the worse of any we have experienced. There were more families in evidence than on previous cruises and the ship is certainly geared to family holidays. We also found that R C take absolutely every opportunity to get passengers to spend money; be prepared to watch the same tv programmes all day, every day, unless you pay for a movie. We did not take any excursions - prices were ridiculous. Written information about each port was poor compared to that we have seen in previous cruises - no maps of the ports unless it was to direct passengers to shops R C recommended. If a shuttle bus was provided, there was a cost. Alcoholic drinks have an 18% gratuity added. We made sure we were taken out of the automatic gratuity scheme and gave to particular crew members who we wanted to show our appreciation to. Future cruise bookings seem to be the number 1 agenda, along with selling the various services on the ship. One positive thing we noted was the number of disabled people who seemed able to get around easily using mobility scooters. We also found that certain crew members were very supportive to people who were travelling alone or very elderly - well done there R C. We had been really looking forward to this cruise for many reasons, but we have already decided that R C is not for us. It was recommended to us by many people but sadly our experience has put us off. We paid a lot of money for our holiday on Navigator of the Seas but feel so let down. Future cruises will be in smaller ships, with happier crews and more enjoyable for us! Read Less
Sail Date September 2017
We chose this cruise on the recommendation of a friend. Cabin 3628 was very stuffy and noisy caused by the ships engine and extractor fan. As this was our first cruise we didn't know what to expect but certainly not hard sell on ... Read More
We chose this cruise on the recommendation of a friend. Cabin 3628 was very stuffy and noisy caused by the ships engine and extractor fan. As this was our first cruise we didn't know what to expect but certainly not hard sell on everything. We didn't have a drinks package and the cost of wine etc was prohibitive. Needless to say those who had a drinks package were drinking from early morning until late at night to get value for money. Smokers were allowed on the deck and in the casino and we found this offputting. The tours were ok but again very expensive. The plusses were the staff, food and some of the entertainment was excellent. However the windjammer was a bun fight and we preferred the other restaurants. We paid the gratuity before the cruise but found envelopes left on our bed on the last day - we gave our room attendant extra as we felt he was worth it but. He seemed unhappy about the sum given and informed us that his entire salary was just tips indeed on one cruise he received 72 dollars in total for two weeks work and 17 cabins to clean. If this is true RC need to give their staff a basic salary. Perhaps we are not large ship cruisers and will try smaller cruises ships in the future. Read Less
Sail Date September 2017
Joining friends, we went for the itinerary. We are fans of Celebrity and found this ship was too large for us. Especially the Promenade. At times not only could you not walk through but the entertainment was excruciatingly LOUD. ... Read More
Joining friends, we went for the itinerary. We are fans of Celebrity and found this ship was too large for us. Especially the Promenade. At times not only could you not walk through but the entertainment was excruciatingly LOUD. Ship's excursions were okay, nothing fancy or exciting. We also found the Windjammer Cafe was hard to find seats even though they had crowded the floor with table (hard to walk past seated guests). We are not fans of the MDR but did take advantage of several of the specialty restaurants. BTW for Southampton departures, SABOR becomes an Indian restaurant. Senior officers we quick to respond to issues. We found the gym and equipment were readily available and usually not crowded. Weather and time did not allow us to try to use either the Flow Rider or the Rock Wall (we did take advantage of the Rock Wall on another ship). No, we'll go back to Celebrity. Read Less
Sail Date September 2017
Overall, I was pleased with my trip and had a great time. There are certain areas that really stood out positively for me and some areas that stood out negatively. Pros: -Amazing service. The crew seemed happy in their roles and like ... Read More
Overall, I was pleased with my trip and had a great time. There are certain areas that really stood out positively for me and some areas that stood out negatively. Pros: -Amazing service. The crew seemed happy in their roles and like they genuinely wanted to please us as customers. -Our steward was phenomenal. He cleaned our room in the morning and then in the evening tidied it up (emptied the trash/cleaned up the towels etc) and he was always friendly. -Ship layout. Easy to get around and I didn't feel overcrowded. If you went further from the pool, you could find a pool lounge chair without a problem. -Mini golf, rock climbing, flo-rider were included and seemed great. We had some bad weather so I didn't get to try all. Cons: -The variety of food was terrible. So much so, that I would not book another 14 day cruise with Royal Carribean because I was so tired of it. I could literally eat dinner in the main dining room and then spot the exact same thing the next day in the windjammer. This happened over and over again. Plus, the food quality was just not good. So eating the same thing that wasn't even that good, really got old fast. -Entertainment and activities throughout the day were lacking. Of 14 days cruising, 6 or 7 of the main headliner shows were comedians of some kind. It was disappointing especially since the comedians tailored their jokes to British cruisers and since we are not British, we didn't get most of the jokes. The ice skating show, hypnotist, and string fever were excellent shows though and a must see. -Sales pitching taken to an extreme. I don't mind sales pitches but it was too much. So many of their activities were really just sales pitches ( which ties into why I felt they didn't offer enough activities). Then when you actually bought something, they STILL tried to sales pitch you. I bought a massage and as soon as I walked out the acupuncturist is telling me how great acupuncture would be after a massage and during the massage they put eye cream on me to see how I liked it. So many of their activities that are free are listening to live music at the bar in an attempt to make more sales by you drinking more, etc. They didn't want to fill up my water bottle because they seemed to want me to buy their bottled water also for example. Entering in the windjammer buffet, you get asked to buy specialty dining and then again once you leave. -The spa is a rip off in price. Way more money then it is off the boat. I was actually a bit disappointed in my massage too. Having spent more money then I usually would, I would have hoped for more then just an average massage. Also, for the french shellac manicure they charge $55 or $70 ( I say that because I got told two different prices) and they don't even cut your cuticles so more money then elsewhere for less then what's done at a normal nail salon. Read Less
Sail Date September 2017
We chose this cruise for the itinerary. We were not enthusiastic about the size, and the large number of passengers, but the itinerary was our goal. The ship was SO crowded - on sea days, the Promenade was clogged with people; the ... Read More
We chose this cruise for the itinerary. We were not enthusiastic about the size, and the large number of passengers, but the itinerary was our goal. The ship was SO crowded - on sea days, the Promenade was clogged with people; the tiny library was almost always full (no cash earnings, there, I guess) and the Windjammer was chaotic. We were mainly happy with the food, although usually not hot enough in Windjammer. The MDR food was good, but very repetitive. Cabin stewards fantastic - great service. I find RCL to be at "nuisance" level in terms of trying to extract money at every turn. . . . . . Constant spruiking of "free seminars" at the spa which were unadulterated sales pitches for every possible health aid. Misleading advertising. Also, unless you were taking a ship excursion, there was virtually no info on ports - on other companies, we've been given maps, fact sheets, and talks. Not anything on RCL. Not a big ask, I would have thought. It wasn't a disaster, but a few small things would have made an immense difference. Embarkation & disembarkation were smooth and quick. Full marks. Read Less
Sail Date September 2017
Every Royal Caribbean seems to have both high and low points, and this one was no different. Prior to the cruise, we attempted to purchase all of out excursions online, primarily because they were offered at a 25% discount. So we ... Read More
Every Royal Caribbean seems to have both high and low points, and this one was no different. Prior to the cruise, we attempted to purchase all of out excursions online, primarily because they were offered at a 25% discount. So we selected all of them, but when we attempted to pay for them, the system failed repeatedly. When we contacted customer service, and they said that the system DOES have a problem, but that it will be fixed the next day so wait until the next day to purchase them. So the next day when we looked at them, the 25% discount was no longer shown. So we called customer service and were told that it the 25% discount was no longer available and that there nothing he could do about it. So we had to buy them without the discount. Eventually, I spoke with a friend who ran into the same situation, and when he called customer service, the agent entered his excursions one by one into the system WITH the 25% discount. I wonder why one agent can't do it but another agent can do it. Sheesh! I particularly liked the song and dance performances. They were very professional, and everyone enjoyed them. In one show, there was a group the "Bohemians", which strictly performed songs by "Queen". The first half of their show as way, way, way too loud - the guitars were so loud you couldn't really hear the vocals. The second half was fine though, and very enjoyable. The other entertainment shows (comedians, etc.) were okay, but I could have just have easily enjoyed myself as much with some of the other activities. The food in the Windjammer was fine with adequate variety. It was geared toward the British cruisers, but there were enough other selections available to satisfy my tastes. The food in the dining room was very good, and the service was excellent. However, there could probably be more variety in the selections over the entire cruise. We ate at two of the specialty restaurants several times. The food and the service were excellent. However, the menu did not change at all for the entire cruise. In the bars, one thing really bugged me - the bottled beer selections were different across the bars. I can understand the draft beer selections being different, but not the bottled bear. Most of the excursions were very enjoyable. We didn't do the Paris excursion since we had done it before (and really enjoyed it) but we didn't look forward to the 2.5 hour bus ride to get there. In the Canary Islands, we took the bus tours around each island, but they were a waste of time. We spent more time on the bus than sightseeing, not seeing very much interesting at all. If we ever go back, we'd probably just go ashore and walk around. As with most RC cruises, the service is generally very good by the cabin steward, and pretty good by the rest of the staff, including guest services. However, I give the shore excursions staff a zero - they were awful, and seemed to be pretty much indifferent. It almost seems as if they're there as some kind of punishment. Overall, we enjoyed the cruise and were glad that we took it. Read Less
Sail Date September 2017
We've travelled with Royal Caribbean on three occasions and on each occasion, we've had varied experiences: the most recent, onboard the Navigator of the Seas was the least enjoyable. Staff were very friendly and courteous as ... Read More
We've travelled with Royal Caribbean on three occasions and on each occasion, we've had varied experiences: the most recent, onboard the Navigator of the Seas was the least enjoyable. Staff were very friendly and courteous as usual; the ship was spotless; the food was fabulous. We felt safe and welcomed. What was missing was the details we were used to when compared to the smaller ships (the Jewel and Brilliance). Room service was chargeable for a start; there was no place to help yourself to water, juice and tea around the ship; it was very busy during breakfast and dinner, despite changing dining times - we had to return later for tables on a number of occasions. There were only two occasions to skate on the Ice Rink (this was a selling point for our two children) and on both occasions, it was fully booked within minutes. There was no opportunity to book places, simply turn up and be greeted with a number of angry mothers. Similarly, there were two Ice Shows, both full within minutes. Needless to say, we didn't/our children didn't use it, and neither did hundreds of other children - huge disappointment. We paid £130 approx. for a day trip whilst in Gijon, we spent 2-3 hours on board a coach and then 20 minutes 'free time' (visiting the queue for a toilet) before heading back on board. Dreadful. The price of the merchandise onboard was extortionate: photographs were £100 for 6 photos! There were a number of quizzes etc on board (which were fun) but the prizes were laughable: a plastic wristband for example. Would it not hurt to offer a drink or something??? We actually looked at booking another cruise whilst on board (I promise, we had fabulous experiences in the past, and we're looking to book a different, smaller ship!) and the lady 'helping' us with pricing was terrifying: I think we found the only crew member who wasn't friendly. Her sale's pitch consisted of, 'Which do you want?', 'You must make a choice'. That was about all she said to us... we didn't book. Finally, EVERY time we needed to take a shower, we had to call maintenance to help us find some hot water. EVERY time. Maintenance were lovely, friendly and helpful... but the problem arose every day. Read Less
Sail Date August 2017
Navigator Cruise chosen on price and varied age of our party. Embarcation at Southampton was a hassle partly due to access gangway collapse. The cabin quality was good with the exception of the location of one of them overlooking ... Read More
Navigator Cruise chosen on price and varied age of our party. Embarcation at Southampton was a hassle partly due to access gangway collapse. The cabin quality was good with the exception of the location of one of them overlooking the mall, which we eventually managed to change and was compensated. The Itinerary was limited and not helped by the Sunday docking at Le Havre which has no bus service to Honfleur that day. (The Ship charges over $50 dollars per head for that short trip). Food quality in the Windjammer was better than expected and were the portions in 'Fine Dining' despite the pretentious menu descriptions. Entertainment was generally mediocre compared to Celebrity and P & O and not enhanced by facile style of the cruise director. Exceptioins were the comedy acts, the classical trio, and the Ice Dance team. The cabin staff were efficient anf friendly and the restaurant staff not too ' OTT intrusive first name users' as found on some U.S. ships. Customer relations staff were hampered by long queues and were somewhat evasive even though they eventually managed to sort out our cabin problem. Read Less
Sail Date August 2017
Could only agree with jsiddique. A great ship and cruise badly let down by the standard of food in the main dining room. The worst Caesar Salad imaginable - Schnapper cooked until it was tough and virtually inedible - main course ravioli ... Read More
Could only agree with jsiddique. A great ship and cruise badly let down by the standard of food in the main dining room. The worst Caesar Salad imaginable - Schnapper cooked until it was tough and virtually inedible - main course ravioli the size of which I would normally receive as an entree - shallow dish entrees which provided insufficient food to whet the appetite. However, breakfast in the main dining room was fine and the Windjammer buffet restaurant provided a reliable alternative for both breakfast and lunch but it could not provide the ambience that we would have liked for dinner, in particular on the evening designated for formal dress. However, the assistance and attention to detail offered by staff was, without exception, exceptionally good as was the cabin accommodation ànd the elevator service which, although under extreme pressure, coped well with the demand. It was a pity that we were let down by the food. Read Less
Sail Date August 2017
We decided to cruise with RCI to fit in with holiday dates of the party. We have sailed with P&O since 2005 and rate them very highly as a good value for money cruise experience. The Navigator is a fine ship with very good ... Read More
We decided to cruise with RCI to fit in with holiday dates of the party. We have sailed with P&O since 2005 and rate them very highly as a good value for money cruise experience. The Navigator is a fine ship with very good spacious balcony cabins. Our cabin steward was very good with excellent towel sculpture skills. The standard of food in the main dining was as good as P&O in Mytime dining and the waiters were very good. Now the negatives. Wheras P&O provide free courtesy buses RCI do not. To get a bus at each of our ports of call the total cost was €26. P&O only charge Saver fare customers. The cost of drinks is very high - a glass of wine $13!! Beer $8.25. P&O charge $ equivalent prices of $5 for wine and beer. The Windjammer buffet was of a good standard but the layout and flow is not as good as the buffets on Arcadia, Azura, Ventura and Oceana. Read Less
Sail Date August 2017
Went with my Mum as a treat for my birthday. I have never cruised before so was nervous about what to expect and whether I would be seasick or not? However, the ship was very smooth, especially with it going through the bay of biscay twice ... Read More
Went with my Mum as a treat for my birthday. I have never cruised before so was nervous about what to expect and whether I would be seasick or not? However, the ship was very smooth, especially with it going through the bay of biscay twice so I needn't have worried. The room was an accessible cabin for my mum and it was enormous! So much room for her to get about in her wheelchair and a great bathroom for her as well. It was clean and kept tidy by a friendly attendant. Mum was ill during this cruise and put into isolation for 48 hrs due to a gastric bug. The medical team were fabulous and really looked after her, but it kind of spoiled it for us both, understandably. We dined in the sapphire room twice and the rest of the time, I used the windjammer. This was a total scrum and I hated it but as I was on my own I didn't fancy dining alone, so it was convenient but the food was only okay. Very sameish and always terribly busy. Young children would push in past me and didn't care who they trampled on. They ran amok in the lifts, so much so, that one lady lost it with a group of them when they were messing about, it she only echoed my sentiments. They also pushed in at the pool bars as well, with no manners or consideration. Where were the parents?? Embarking and disembarking was very smooth and I was impressed with the way this was handled. Stayed on the ship during docking and it was a little less crowded which was nice. I just felt there were too many people on here and everyone was on top of everyone else with no room to move during the 2 days at sea. Would I rush back on a cruise? Probably not. I wouldn't go from the uk again, I might fly out somewhere and meet it there, but only when there was no school holidays. I sound like a right moan and I'm not, but the kids really put me off here. Read Less
Sail Date August 2017
Why is Navigator using clean salt water in the swimming pools ? This is not nice. Our family swim every day normally but not in salt water. Lots of other ships use fresh water "realy good" This was a big let down for us. Food was ... Read More
Why is Navigator using clean salt water in the swimming pools ? This is not nice. Our family swim every day normally but not in salt water. Lots of other ships use fresh water "realy good" This was a big let down for us. Food was good in the main and buffet restaurant but they kept trying to get you to pay the extra on the special dining areas. I did not want to be asked every night about these "offers" we want a sit down meal only and not feel we need to say yes all the time. It was no "go away please". The arcade had more than 5 games not working and other machines had issues. So money was wasted. Cabin staff as usual was very good. But we found the room service poor by not bring what you have asked for. Like 3 cereal and only get 2 bowels, 6 toast with butter and we get no butter. Read Less
Sail Date August 2017
My son and I chose this cruise for the ports. We travelled overseas from Canada to the UK. We had high expectations and were mostly let down. We did do our best to make lemonade out of lemons, but that only goes so far. Ship: ... Read More
My son and I chose this cruise for the ports. We travelled overseas from Canada to the UK. We had high expectations and were mostly let down. We did do our best to make lemonade out of lemons, but that only goes so far. Ship: Overall in good shape. We liked the layout. Cabin: Inside, deck 6, aft. No complaints...the steward slacked off...simple things were not replenished as they should have been (tea, spoons, sugar etc). Dining: We mostly ate in the MDR and the food was fantastic. Some nights service was excellent, others it was not. Giovannis was incredible. Chops was excellent. The Galley Brunch was ok, we had hoped for more lunch options. Entertainment: Lacking. Cuddy (Cruise Director) was not our cup of tea. We enjoyed 3 evening shows out of 14 nights. yikes. We are used to nightly comedy shows, better movie choices and other activities to do at night. Outdoor movie screen was poorly planned. Kids movies at 10pm? Should have been at 7pm. Kids running around screaming during the movies causes a lack of enjoyment. Pool closure issues. Compass stated 9pm, lifeguards closed solarium at 8pm. the kids pool stayed open later...but no chance of any enjoyment there with all the screaming and splashing and jumping. Flowrider was a horrible lineup each time. It should have been opened more! Not much to do at night unless you had a drinks package and got smashed in the bars. Onboard Security/Safety: Lacking. Parents on this cruise chose to hang out in the bars and just let their kids run wild. Complaints to guest services did NOTHING to stop the horrible behaviours. Packs of these hooligans would push every button in the elevators, smear food in the elevators, put furniture in the elevators, crank call cabins, throw things overboard, take over staircases/walkways, run/jump all over the ship. Several even tried to take over the adults solarium, but we stopped that in a hurry. Royal should be very ashamed that they allowed this behaviour to occur. We will not sail Royal again because of this. Under 16's should not be allowed to sign themselves out of the kids club and run free. Clearly they had nothing better to do but to cause trouble for others. And worst of all the PARENTS should be ashamed. Mind your children!!! Guest Services: Initially had a nice meeting with a man who sincerely seemed upset and sorry for the issues. He corrected the pool issue for which we were thankful. However, he left the ship part way through and the people who took over were useless. Fake apologies. They did not seem to care about the kids running wild. Then I got a letter in my cabin offering a next cruise discount and reduced deposit. We decided we would give Royal another chance by choosing a different ship/location/time of year. Apparently Next Cruise knew nothing about this letter and told me the paper was useless?!?! What?? They refused to honor the discount and deposit. We walked away upset. Guest services had nothing to say about it either. Oh well. Good bye Royal. Ports: Gibraltar- booked Inside Out Rock Tours. Awesome 3 hour tour. Cartagena- walked the city. A nice day. Barcelona- overnight stop. HoHo bus tour, private cooking class Palma- Beach day. Used ship transfer. was ok. next time will choose another beach. Valencia- we stayed on board. Malaga- beach day. easy to walk to, near ship. Cadiz- beach day. used ship transfer. was AWFUL. they shortened the day without notice, made us walk almost 30 minutes to and from the beach. Sorry, but I booked the transfer to avoid walking that much in the heat. Only 1 restaurant in sight. Were told it would be 1-1.5 hours wait for food. Had to purchase food in order to use the restroom....remember that long wait?? I do NOT recommend this beach transfer. what a waste of a day. Lisbon- private Tuk Tuk tour (Tuk Tuk Fun Tours). Amazing 3 hour tour!! A highlight of our trip!!! This may sound like a totally negative review, but we had very high expectations and Royal really dropped the ball. Not a good impression for our first time overseas. We did enjoy our trip, and we have memories to last us a lifetime. We have just realized that this is not the cruiseline for us. Read Less
Sail Date August 2017
Southampton sailing and liked the overnight in palma. Not sure whether we would sail again from Southampton due to poor weather on return. What a shame that Rci have now resorted to the cheapest form of entertainment in one of the ... Read More
Southampton sailing and liked the overnight in palma. Not sure whether we would sail again from Southampton due to poor weather on return. What a shame that Rci have now resorted to the cheapest form of entertainment in one of the better lounges , that being karaoke, particularly on most nights. No problem occasionally. Lounges on this ship were not distinctive and entertainment dated and mediocre at best. Who the wine bar was aimed at I could not decipher as the wine bars I patronise are usually sophisticated and furnished accordingly not with dark cheap wooden tables and chairs with absolutely no atmosphere. The dining experience, however still manages to hang on to excellence in its service, presentation and food. Having cruised many times before I feel this ship tried to cover too big a distance. This often led to it being uncomfortable on deck due to ships speed. Please review itineraries. Customers on this type of cruise want to sunbathe and go ashore often. Read Less
Sail Date July 2017
Having sailed RCI Previously in Independence's inaugural season, and having sailed Celebrity to the Baltic last year we wanted to try a cruise to the Med from Southampton.This will be our last cruise during the summer holidays, and ... Read More
Having sailed RCI Previously in Independence's inaugural season, and having sailed Celebrity to the Baltic last year we wanted to try a cruise to the Med from Southampton.This will be our last cruise during the summer holidays, and with the current RCI format, a new vessel is required or the current two majorly updated and more space given to adult only areas. And the ship needs the correct level of policing, my son at 13 is 6ft 3 tall and he was intimidated by the possies of children wondering around the ship. We booked direct with the line, rather than through an agent. Taking our kids with us, Son 13 and Daughter 29 we were going to book two cabins but the Rep stated that we wouldn't need one. We had specific requirements for our cabin, including twin beds for them and a privacy curtain which we were assured would be provided. Arriving on board at 11:30 smoothly, we found that we had to find somewhere to sit with our hand luggage until 15:00 when the cabins would be ready, all space quickly filled up and it was impossible to get into, let alone eat in the Windjammer. On arriving in our cabin we were horrified to realise that none of our requirements had been met, the drawers in the vanity unit were all broken, the door hanging off of the wardrobe and many other issues. We joined the lengthy queue at guest services, we stated that we had booked the cabin and cruise based on the specific requirements that had been promised and that none of our expectations had been met! I wished to talk to a senior member of the guest services team, to be informed that the person would not be on duty until 7. We were so disappointed that my wife and I discussed leaving the ship at this point, but were convinced not to as a solution would be found. We me the Desk Services Manager, who was very apologetic, very professional, but we were then informed that because the ship was full there was nothing that could be done about the cabin requirements and that the privacy curtains were removed from the vessel two years previously. however the ship would rig up a curtain and repairs the broken items in the cabin. This meant that we gave up our double bed, converted to singles and had to sleep on a sofa bed for the entire cruise, having spent the best part of £8500 I find this appalling, but I must add not the ships fault. To add to the disappointment of this cruise was the failure of the vessel to police it properly, kids in the bars unaccompanied, groups of youths playing on the gym equipment, children as you as 8 wondering around the ship gone midnight, plates and cups etc left in corridors, stairs and lifts, passengers attending dinner in shorts clearly against the dress code and more covered in previous reviews. However, we found the crew very good and professional, the food in the main dining room excellent, (better then Celebrity) good quality wine, Windjamer food of a good standard, entertainment was good. The itinerary was also very good. All in all it was not worth the money spent, RCI have lost the edge they started with in Southampton that really shook up UK cruising, we have some good memories from this cruise but far to many poor experiences to want to repeat it. If you want Benidorm of the Seas then this is for you, if not, go out of holiday time pay the school fine it'll save you a fortune. To add to the disappointment of this cruise was the failure of the vessel to police it properly, kids in the bars unaccompanied, groups of youths playing on the gym equipment, children as you as 8 wondering around the ship gone midnight, plates and cups etc left in corridors, stairs and lifts, passengers attending dinner in shorts clearly against the dress code and more covered in previous reviews. Read Less
Sail Date July 2017
We have always enjoyed Royal Caribbean but this time we were disappointed with a tired ship. As always the staff were superb and gave excellent service. I feel that in their effort to attract more people to cruising it has attracted an ... Read More
We have always enjoyed Royal Caribbean but this time we were disappointed with a tired ship. As always the staff were superb and gave excellent service. I feel that in their effort to attract more people to cruising it has attracted an element of 'Butlins at sea' as a previous reviewer aptly called it. I think a Southampton sailing and the offer of free drinks packages and the reduced price attracted the wrong type of clientele. Some nights were like a booze cruise. We will be flying further afield and traveling on newer ships next time. We found the entertainment to be varied and of a good quality. Our cabin had a cracked sink and felt worn. When we wanted to sit in our cabin and watch a little TV we found the same limited programs repeated every day. The only thing interesting was the news. The cabin staff was excellent as were the dining room waiters. The port stops were good and the tours we booked were interesting. In general we have found Royal Caribbean to be excellent but I would not choose this ship again. Read Less
Sail Date July 2017
After six cruises with P&O we thought we would try Royal Caribbean as they were offering a very good deal at the time we need to go...during the school holidays. Embarkation went very smoothly and we were very excited to depart. ... Read More
After six cruises with P&O we thought we would try Royal Caribbean as they were offering a very good deal at the time we need to go...during the school holidays. Embarkation went very smoothly and we were very excited to depart. The cabin was nice and comfortable although not as clean as it could have been. We were not overly impressed by the ships layout, everything seem to centered around a street in the middle of the ship. Not so many nice places to sit and have a drink or be entertained. If you wanted to see an entertainer you would have to go into the theater. The furniture was very tired looking and reminded me of a retirement home, and the rest of the ship was looking a bit tired. On deck there were numerous sun loungers which were not in the best condition and did not feel very clean. There were no areas where you could sit down and have a drink on deck, no tables and chairs in the sunshine, which makes it difficult to go out on deck and have to try and sit on a sun lounger all the time. The ports of call were great and easily accessible from the ship. The information from the captain was difficult to hear and understand. The atmosphere on deck on sail away days was very disappointing, sometimes we didn't know we had left a port. The food was very good and the service in the dining room was exceptional. Overall it was an enjoyable holiday, but I would have to think hard and really research the ship before embarking with RC again. Read Less
Sail Date July 2017
Chose the itinerary and school holidays unavoidable so got what we expected. Ship slightly old fashioned but no where near as run down as some previous reviews I had read suggested. Staff have been cut back compared to our previous ... Read More
Chose the itinerary and school holidays unavoidable so got what we expected. Ship slightly old fashioned but no where near as run down as some previous reviews I had read suggested. Staff have been cut back compared to our previous experiences but are all very friendly and working hard to ensure everyone looked after. Only ate in Windjammer as our own choice. Food ok, sometimes not hot enough but a reasonable choice and specials changed nightly. Could get busy at peak times but always able to find a table. Joined in with the daily activities but no other activities appealed. Very family orientated (as expected) and the families we met all had a great time. Did all the ports of call on our own very easily thanks to all the advice from cruise critic reviews before we left. Rome, Florence, Nice and Lisbon all outstanding. Gibraltar was a disappointment as didn't manage to get a minibus to visit the Apes so ended up staying in town which was a bit grotty. Genoa was interesting, we ended up straying into an unsavoury part of town by accident, very near to the port and no warnings picked up in my previous research of from the ship info. Luckily we escaped unscathed. Overall an enjoyable holiday which was pretty much as I expected given the company, school holidays and the family friendly itinerary. Felt rushed in some places, will go back next year and spend a few days enjoying the ambiance and sampling local delicacies. Read Less
Sail Date July 2017
Having sailed with Royal Caribbean before a few years ago we decided to book a trip and take our seven year old with us round the Med. We chose this particular ship due to the sailing dates and the itinerary and the fact that it left ... Read More
Having sailed with Royal Caribbean before a few years ago we decided to book a trip and take our seven year old with us round the Med. We chose this particular ship due to the sailing dates and the itinerary and the fact that it left Southampton meant we didn't have to fly which was a bonus. The whole experience of getting on the ship was very smooth, our cabin was lovely and no grumbles about the facilities. Our stateroom attendant was fantastic and our room was always spotless. Our dining staff were superb, couldn't fault them and they were always chatty and informed us of everything going on. We were particularly looking forward to the cruising days so we could relax on the ship which ended up not being that relaxing when you are sailing through the Bay of Biscay but that isn't down to Royal Caribbean, just something to be aware of if you haven't cruised before. The shore excursions we booked were also brilliant, we had great guides and really enjoyed our trips. Standards seem to have dropped from last time we cruised particularly some of our fellow passengers who took great pleasure at making snide comments in the lift because we had dressed up for formal night. I would absolutely avoid the Windjammer and Two Poets pub who obviously catered for a very different clientele, not the kind you expect to mix with when you've paid 6K for your holiday. Also there seemed to be a large gang of teenagers hanging around in entrance area of our deck on a nightly basis, despite being lots of public areas they could go to. I can see this on the street corner at home anytime, not the kind of thing I expect on a cruise. Also on our previous cruise we used to get a little chocolate left on our pillow every night, none of that this time. Then the drinks packages - $65 per person per day if you want to upgrade from the awful house wine/bottled beer or water. Absolutely extortionate. If you order separately it's $9 a shot in the bar!!! Internet access also ridiculously overpriced. Constantly being sold to by the staff 24/7 gets a bit wearing after a bit. Overpriced snaps being peddled as 'professional photography'. The on board shops had a few good items but they were mostly selling overpriced tat and tacky souvenirs. Overall we had a nice time but I doubt I would cruise with RC again and certainly not in school holidays. Read Less
Sail Date July 2017
This was our 6th cruise with RC and we have certainly seen a decline in the standard of food and entertainment over the years. The service at times was slow and there appeared to be less waiters in the bars than on previous cruises which ... Read More
This was our 6th cruise with RC and we have certainly seen a decline in the standard of food and entertainment over the years. The service at times was slow and there appeared to be less waiters in the bars than on previous cruises which probably accounted for this. The food was bland and I found myself adding salt to my food for the first time ever. The menu in the main dining room was uninspiring and the same each night. We ate at Giovannis table and ordered 3 steaks all medium rare. Two were raw and had to be sent back to be cooked again and the 3rd was well done. Not great considering the charge for eating there is now comparable to eating at a decent restaurant at home. The food in the Windjammer was also very disappointing. It was only just warm at times and the choice was far less than previously. The staff began taking away the food more than half an hour before the restaurant was due to close, so if you arrived by then you would have even less choice. I was not asked once by the waiting staff in the Windjammer if I wanted a drink and this again is unusual as it has never happened before. On a positive note, the room attendant was amazing. She was very friendly and attentive and always stopped to talk even though it was obvious how busy she was. My daughter and I attended the Sushi making class. This was the highlight of the cruise for me. It was worth every penny and I would recommend it to anyone who enjoys sushi and cooking. We made our own sushi and received comprehensive notes and a 25% discount voucher to use in the restaurant, which my daughter and I did. The waiting staff and chefs were fantastic and made us feel very special. I would also recommend the guacamole class. This was excellent value as it included a 3 course lunch and delicious margarita.... and of course you learned how to make guacamole. Read Less
Sail Date July 2017
Having been impressed by the itinerary of the delights the mediterranean can offer, we looked forward with great anticipation to our 5th cruise from Southampton. Being disabled I stayed in an accessible junior suite, do not think being in ... Read More
Having been impressed by the itinerary of the delights the mediterranean can offer, we looked forward with great anticipation to our 5th cruise from Southampton. Being disabled I stayed in an accessible junior suite, do not think being in this category of room would bring you any benefits, it was just a very large room, plenty of room for hoist, easy access onto large balcony, though we were not even greeted by the customary bottle of cava and water. I must first of all start by saying the staff were in the majority, extremely courteous and very very helpful. Special mention must go to the Sky Bar staff who looked after me exceptionally well. The onboard experience was spoilt by the awful food and cheap nasty wine selection offered by the glass. In the Sapphire dining room the menu was somewhat different sometimes having the option of up to 4 soups in the starter selection, in the main course the fish was exceptionally dry and tasteless, hardly any sauces with the meats, the vegetable selection was very limited but every dish was not complete without 2 cherry tomatoes! I have never been on a cruise before without a sommelier offering his advice on the wines. I was told due to a cutting back in staff this service was no longer available. We only managed to last 5 days in the Sapphirre dining room, we completed the cruise eating in the Windjammer restaurant. The food here offered greater selection, and was much more appetising. The self service was no problem. We bought the 3 meal package for the speciality restaurants, in hindsight I wish I had booked the 5 meal experience, the speciality restaurants were ,by far, superior to anything else offered on board. The itinerary was excellent with a good choice of destinations, however my only grumble would be why cut short your visit to Corsica with a 3pm departure then only travelling a few miles overnight to Sardinia. This also applied to Cadiz with another 3pm departure . For future cruises, besides checking the itinerary, I will also be checking departure times.I would not travel on this ship again due to the problems already mentioned. Very mediocre ship, good staff, excellent for children, good for wheelchair accessibility, but sadly not for me. Read Less
Sail Date July 2017
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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