2 Helpful Votes
Sail Date: September 2017
Joining friends, we went for the itinerary. We are fans of Celebrity and found this ship was too large for us. Especially the Promenade. At times not only could you not walk through but the entertainment was excruciatingly LOUD. ... Read More
Joining friends, we went for the itinerary. We are fans of Celebrity and found this ship was too large for us. Especially the Promenade. At times not only could you not walk through but the entertainment was excruciatingly LOUD. Ship's excursions were okay, nothing fancy or exciting. We also found the Windjammer Cafe was hard to find seats even though they had crowded the floor with table (hard to walk past seated guests). We are not fans of the MDR but did take advantage of several of the specialty restaurants. BTW for Southampton departures, SABOR becomes an Indian restaurant. Senior officers we quick to respond to issues. We found the gym and equipment were readily available and usually not crowded. Weather and time did not allow us to try to use either the Flow Rider or the Rock Wall (we did take advantage of the Rock Wall on another ship). No, we'll go back to Celebrity. Read Less
3 Helpful Votes
Sail Date: September 2017
Overall, I was pleased with my trip and had a great time. There are certain areas that really stood out positively for me and some areas that stood out negatively. Pros: -Amazing service. The crew seemed happy in their roles and like ... Read More
Overall, I was pleased with my trip and had a great time. There are certain areas that really stood out positively for me and some areas that stood out negatively. Pros: -Amazing service. The crew seemed happy in their roles and like they genuinely wanted to please us as customers. -Our steward was phenomenal. He cleaned our room in the morning and then in the evening tidied it up (emptied the trash/cleaned up the towels etc) and he was always friendly. -Ship layout. Easy to get around and I didn't feel overcrowded. If you went further from the pool, you could find a pool lounge chair without a problem. -Mini golf, rock climbing, flo-rider were included and seemed great. We had some bad weather so I didn't get to try all. Cons: -The variety of food was terrible. So much so, that I would not book another 14 day cruise with Royal Carribean because I was so tired of it. I could literally eat dinner in the main dining room and then spot the exact same thing the next day in the windjammer. This happened over and over again. Plus, the food quality was just not good. So eating the same thing that wasn't even that good, really got old fast. -Entertainment and activities throughout the day were lacking. Of 14 days cruising, 6 or 7 of the main headliner shows were comedians of some kind. It was disappointing especially since the comedians tailored their jokes to British cruisers and since we are not British, we didn't get most of the jokes. The ice skating show, hypnotist, and string fever were excellent shows though and a must see. -Sales pitching taken to an extreme. I don't mind sales pitches but it was too much. So many of their activities were really just sales pitches ( which ties into why I felt they didn't offer enough activities). Then when you actually bought something, they STILL tried to sales pitch you. I bought a massage and as soon as I walked out the acupuncturist is telling me how great acupuncture would be after a massage and during the massage they put eye cream on me to see how I liked it. So many of their activities that are free are listening to live music at the bar in an attempt to make more sales by you drinking more, etc. They didn't want to fill up my water bottle because they seemed to want me to buy their bottled water also for example. Entering in the windjammer buffet, you get asked to buy specialty dining and then again once you leave. -The spa is a rip off in price. Way more money then it is off the boat. I was actually a bit disappointed in my massage too. Having spent more money then I usually would, I would have hoped for more then just an average massage. Also, for the french shellac manicure they charge $55 or $70 ( I say that because I got told two different prices) and they don't even cut your cuticles so more money then elsewhere for less then what's done at a normal nail salon. Read Less
6 Helpful Votes
Sail Date: September 2017
We chose this cruise for the itinerary. We were not enthusiastic about the size, and the large number of passengers, but the itinerary was our goal. The ship was SO crowded - on sea days, the Promenade was clogged with people; the ... Read More
We chose this cruise for the itinerary. We were not enthusiastic about the size, and the large number of passengers, but the itinerary was our goal. The ship was SO crowded - on sea days, the Promenade was clogged with people; the tiny library was almost always full (no cash earnings, there, I guess) and the Windjammer was chaotic. We were mainly happy with the food, although usually not hot enough in Windjammer. The MDR food was good, but very repetitive. Cabin stewards fantastic - great service. I find RCL to be at "nuisance" level in terms of trying to extract money at every turn. . . . . . Constant spruiking of "free seminars" at the spa which were unadulterated sales pitches for every possible health aid. Misleading advertising. Also, unless you were taking a ship excursion, there was virtually no info on ports - on other companies, we've been given maps, fact sheets, and talks. Not anything on RCL. Not a big ask, I would have thought. It wasn't a disaster, but a few small things would have made an immense difference. Embarkation & disembarkation were smooth and quick. Full marks. Read Less
4 Helpful Votes
Sail Date: September 2017
Every Royal Caribbean seems to have both high and low points, and this one was no different. Prior to the cruise, we attempted to purchase all of out excursions online, primarily because they were offered at a 25% discount. So we ... Read More
Every Royal Caribbean seems to have both high and low points, and this one was no different. Prior to the cruise, we attempted to purchase all of out excursions online, primarily because they were offered at a 25% discount. So we selected all of them, but when we attempted to pay for them, the system failed repeatedly. When we contacted customer service, and they said that the system DOES have a problem, but that it will be fixed the next day so wait until the next day to purchase them. So the next day when we looked at them, the 25% discount was no longer shown. So we called customer service and were told that it the 25% discount was no longer available and that there nothing he could do about it. So we had to buy them without the discount. Eventually, I spoke with a friend who ran into the same situation, and when he called customer service, the agent entered his excursions one by one into the system WITH the 25% discount. I wonder why one agent can't do it but another agent can do it. Sheesh! I particularly liked the song and dance performances. They were very professional, and everyone enjoyed them. In one show, there was a group the "Bohemians", which strictly performed songs by "Queen". The first half of their show as way, way, way too loud - the guitars were so loud you couldn't really hear the vocals. The second half was fine though, and very enjoyable. The other entertainment shows (comedians, etc.) were okay, but I could have just have easily enjoyed myself as much with some of the other activities. The food in the Windjammer was fine with adequate variety. It was geared toward the British cruisers, but there were enough other selections available to satisfy my tastes. The food in the dining room was very good, and the service was excellent. However, there could probably be more variety in the selections over the entire cruise. We ate at two of the specialty restaurants several times. The food and the service were excellent. However, the menu did not change at all for the entire cruise. In the bars, one thing really bugged me - the bottled beer selections were different across the bars. I can understand the draft beer selections being different, but not the bottled bear. Most of the excursions were very enjoyable. We didn't do the Paris excursion since we had done it before (and really enjoyed it) but we didn't look forward to the 2.5 hour bus ride to get there. In the Canary Islands, we took the bus tours around each island, but they were a waste of time. We spent more time on the bus than sightseeing, not seeing very much interesting at all. If we ever go back, we'd probably just go ashore and walk around. As with most RC cruises, the service is generally very good by the cabin steward, and pretty good by the rest of the staff, including guest services. However, I give the shore excursions staff a zero - they were awful, and seemed to be pretty much indifferent. It almost seems as if they're there as some kind of punishment. Overall, we enjoyed the cruise and were glad that we took it. Read Less
5 Helpful Votes
Sail Date: August 2017
We've travelled with Royal Caribbean on three occasions and on each occasion, we've had varied experiences: the most recent, onboard the Navigator of the Seas was the least enjoyable. Staff were very friendly and courteous as ... Read More
We've travelled with Royal Caribbean on three occasions and on each occasion, we've had varied experiences: the most recent, onboard the Navigator of the Seas was the least enjoyable. Staff were very friendly and courteous as usual; the ship was spotless; the food was fabulous. We felt safe and welcomed. What was missing was the details we were used to when compared to the smaller ships (the Jewel and Brilliance). Room service was chargeable for a start; there was no place to help yourself to water, juice and tea around the ship; it was very busy during breakfast and dinner, despite changing dining times - we had to return later for tables on a number of occasions. There were only two occasions to skate on the Ice Rink (this was a selling point for our two children) and on both occasions, it was fully booked within minutes. There was no opportunity to book places, simply turn up and be greeted with a number of angry mothers. Similarly, there were two Ice Shows, both full within minutes. Needless to say, we didn't/our children didn't use it, and neither did hundreds of other children - huge disappointment. We paid £130 approx. for a day trip whilst in Gijon, we spent 2-3 hours on board a coach and then 20 minutes 'free time' (visiting the queue for a toilet) before heading back on board. Dreadful. The price of the merchandise onboard was extortionate: photographs were £100 for 6 photos! There were a number of quizzes etc on board (which were fun) but the prizes were laughable: a plastic wristband for example. Would it not hurt to offer a drink or something??? We actually looked at booking another cruise whilst on board (I promise, we had fabulous experiences in the past, and we're looking to book a different, smaller ship!) and the lady 'helping' us with pricing was terrifying: I think we found the only crew member who wasn't friendly. Her sale's pitch consisted of, 'Which do you want?', 'You must make a choice'. That was about all she said to us... we didn't book. Finally, EVERY time we needed to take a shower, we had to call maintenance to help us find some hot water. EVERY time. Maintenance were lovely, friendly and helpful... but the problem arose every day. Read Less
1 Helpful Vote
Sail Date: August 2017
Navigator Cruise chosen on price and varied age of our party. Embarcation at Southampton was a hassle partly due to access gangway collapse. The cabin quality was good with the exception of the location of one of them overlooking ... Read More
Navigator Cruise chosen on price and varied age of our party. Embarcation at Southampton was a hassle partly due to access gangway collapse. The cabin quality was good with the exception of the location of one of them overlooking the mall, which we eventually managed to change and was compensated. The Itinerary was limited and not helped by the Sunday docking at Le Havre which has no bus service to Honfleur that day. (The Ship charges over $50 dollars per head for that short trip). Food quality in the Windjammer was better than expected and were the portions in 'Fine Dining' despite the pretentious menu descriptions. Entertainment was generally mediocre compared to Celebrity and P & O and not enhanced by facile style of the cruise director. Exceptioins were the comedy acts, the classical trio, and the Ice Dance team. The cabin staff were efficient anf friendly and the restaurant staff not too ' OTT intrusive first name users' as found on some U.S. ships. Customer relations staff were hampered by long queues and were somewhat evasive even though they eventually managed to sort out our cabin problem. Read Less
Sail Date: August 2017
Could only agree with jsiddique. A great ship and cruise badly let down by the standard of food in the main dining room. The worst Caesar Salad imaginable - Schnapper cooked until it was tough and virtually inedible - main course ravioli ... Read More
Could only agree with jsiddique. A great ship and cruise badly let down by the standard of food in the main dining room. The worst Caesar Salad imaginable - Schnapper cooked until it was tough and virtually inedible - main course ravioli the size of which I would normally receive as an entree - shallow dish entrees which provided insufficient food to whet the appetite. However, breakfast in the main dining room was fine and the Windjammer buffet restaurant provided a reliable alternative for both breakfast and lunch but it could not provide the ambience that we would have liked for dinner, in particular on the evening designated for formal dress. However, the assistance and attention to detail offered by staff was, without exception, exceptionally good as was the cabin accommodation ànd the elevator service which, although under extreme pressure, coped well with the demand. It was a pity that we were let down by the food. Read Less
Sail Date: August 2017
We decided to cruise with RCI to fit in with holiday dates of the party. We have sailed with P&O since 2005 and rate them very highly as a good value for money cruise experience. The Navigator is a fine ship with very good ... Read More
We decided to cruise with RCI to fit in with holiday dates of the party. We have sailed with P&O since 2005 and rate them very highly as a good value for money cruise experience. The Navigator is a fine ship with very good spacious balcony cabins. Our cabin steward was very good with excellent towel sculpture skills. The standard of food in the main dining was as good as P&O in Mytime dining and the waiters were very good. Now the negatives. Wheras P&O provide free courtesy buses RCI do not. To get a bus at each of our ports of call the total cost was €26. P&O only charge Saver fare customers. The cost of drinks is very high - a glass of wine $13!! Beer $8.25. P&O charge $ equivalent prices of $5 for wine and beer. The Windjammer buffet was of a good standard but the layout and flow is not as good as the buffets on Arcadia, Azura, Ventura and Oceana. Read Less
10 Helpful Votes
Sail Date: August 2017
Went with my Mum as a treat for my birthday. I have never cruised before so was nervous about what to expect and whether I would be seasick or not? However, the ship was very smooth, especially with it going through the bay of biscay twice ... Read More
Went with my Mum as a treat for my birthday. I have never cruised before so was nervous about what to expect and whether I would be seasick or not? However, the ship was very smooth, especially with it going through the bay of biscay twice so I needn't have worried. The room was an accessible cabin for my mum and it was enormous! So much room for her to get about in her wheelchair and a great bathroom for her as well. It was clean and kept tidy by a friendly attendant. Mum was ill during this cruise and put into isolation for 48 hrs due to a gastric bug. The medical team were fabulous and really looked after her, but it kind of spoiled it for us both, understandably. We dined in the sapphire room twice and the rest of the time, I used the windjammer. This was a total scrum and I hated it but as I was on my own I didn't fancy dining alone, so it was convenient but the food was only okay. Very sameish and always terribly busy. Young children would push in past me and didn't care who they trampled on. They ran amok in the lifts, so much so, that one lady lost it with a group of them when they were messing about, it she only echoed my sentiments. They also pushed in at the pool bars as well, with no manners or consideration. Where were the parents?? Embarking and disembarking was very smooth and I was impressed with the way this was handled. Stayed on the ship during docking and it was a little less crowded which was nice. I just felt there were too many people on here and everyone was on top of everyone else with no room to move during the 2 days at sea. Would I rush back on a cruise? Probably not. I wouldn't go from the uk again, I might fly out somewhere and meet it there, but only when there was no school holidays. I sound like a right moan and I'm not, but the kids really put me off here. Read Less
Sail Date: August 2017
Why is Navigator using clean salt water in the swimming pools ? This is not nice. Our family swim every day normally but not in salt water. Lots of other ships use fresh water "realy good" This was a big let down for us. Food was ... Read More
Why is Navigator using clean salt water in the swimming pools ? This is not nice. Our family swim every day normally but not in salt water. Lots of other ships use fresh water "realy good" This was a big let down for us. Food was good in the main and buffet restaurant but they kept trying to get you to pay the extra on the special dining areas. I did not want to be asked every night about these "offers" we want a sit down meal only and not feel we need to say yes all the time. It was no "go away please". The arcade had more than 5 games not working and other machines had issues. So money was wasted. Cabin staff as usual was very good. But we found the room service poor by not bring what you have asked for. Like 3 cereal and only get 2 bowels, 6 toast with butter and we get no butter. Read Less
3 Helpful Votes
Sail Date: August 2017
My son and I chose this cruise for the ports. We travelled overseas from Canada to the UK. We had high expectations and were mostly let down. We did do our best to make lemonade out of lemons, but that only goes so far. Ship: ... Read More
My son and I chose this cruise for the ports. We travelled overseas from Canada to the UK. We had high expectations and were mostly let down. We did do our best to make lemonade out of lemons, but that only goes so far. Ship: Overall in good shape. We liked the layout. Cabin: Inside, deck 6, aft. No complaints...the steward slacked off...simple things were not replenished as they should have been (tea, spoons, sugar etc). Dining: We mostly ate in the MDR and the food was fantastic. Some nights service was excellent, others it was not. Giovannis was incredible. Chops was excellent. The Galley Brunch was ok, we had hoped for more lunch options. Entertainment: Lacking. Cuddy (Cruise Director) was not our cup of tea. We enjoyed 3 evening shows out of 14 nights. yikes. We are used to nightly comedy shows, better movie choices and other activities to do at night. Outdoor movie screen was poorly planned. Kids movies at 10pm? Should have been at 7pm. Kids running around screaming during the movies causes a lack of enjoyment. Pool closure issues. Compass stated 9pm, lifeguards closed solarium at 8pm. the kids pool stayed open later...but no chance of any enjoyment there with all the screaming and splashing and jumping. Flowrider was a horrible lineup each time. It should have been opened more! Not much to do at night unless you had a drinks package and got smashed in the bars. Onboard Security/Safety: Lacking. Parents on this cruise chose to hang out in the bars and just let their kids run wild. Complaints to guest services did NOTHING to stop the horrible behaviours. Packs of these hooligans would push every button in the elevators, smear food in the elevators, put furniture in the elevators, crank call cabins, throw things overboard, take over staircases/walkways, run/jump all over the ship. Several even tried to take over the adults solarium, but we stopped that in a hurry. Royal should be very ashamed that they allowed this behaviour to occur. We will not sail Royal again because of this. Under 16's should not be allowed to sign themselves out of the kids club and run free. Clearly they had nothing better to do but to cause trouble for others. And worst of all the PARENTS should be ashamed. Mind your children!!! Guest Services: Initially had a nice meeting with a man who sincerely seemed upset and sorry for the issues. He corrected the pool issue for which we were thankful. However, he left the ship part way through and the people who took over were useless. Fake apologies. They did not seem to care about the kids running wild. Then I got a letter in my cabin offering a next cruise discount and reduced deposit. We decided we would give Royal another chance by choosing a different ship/location/time of year. Apparently Next Cruise knew nothing about this letter and told me the paper was useless?!?! What?? They refused to honor the discount and deposit. We walked away upset. Guest services had nothing to say about it either. Oh well. Good bye Royal. Ports: Gibraltar- booked Inside Out Rock Tours. Awesome 3 hour tour. Cartagena- walked the city. A nice day. Barcelona- overnight stop. HoHo bus tour, private cooking class Palma- Beach day. Used ship transfer. was ok. next time will choose another beach. Valencia- we stayed on board. Malaga- beach day. easy to walk to, near ship. Cadiz- beach day. used ship transfer. was AWFUL. they shortened the day without notice, made us walk almost 30 minutes to and from the beach. Sorry, but I booked the transfer to avoid walking that much in the heat. Only 1 restaurant in sight. Were told it would be 1-1.5 hours wait for food. Had to purchase food in order to use the restroom....remember that long wait?? I do NOT recommend this beach transfer. what a waste of a day. Lisbon- private Tuk Tuk tour (Tuk Tuk Fun Tours). Amazing 3 hour tour!! A highlight of our trip!!! This may sound like a totally negative review, but we had very high expectations and Royal really dropped the ball. Not a good impression for our first time overseas. We did enjoy our trip, and we have memories to last us a lifetime. We have just realized that this is not the cruiseline for us. Read Less
Sail Date: July 2017
Southampton sailing and liked the overnight in palma. Not sure whether we would sail again from Southampton due to poor weather on return. What a shame that Rci have now resorted to the cheapest form of entertainment in one of the ... Read More
Southampton sailing and liked the overnight in palma. Not sure whether we would sail again from Southampton due to poor weather on return. What a shame that Rci have now resorted to the cheapest form of entertainment in one of the better lounges , that being karaoke, particularly on most nights. No problem occasionally. Lounges on this ship were not distinctive and entertainment dated and mediocre at best. Who the wine bar was aimed at I could not decipher as the wine bars I patronise are usually sophisticated and furnished accordingly not with dark cheap wooden tables and chairs with absolutely no atmosphere. The dining experience, however still manages to hang on to excellence in its service, presentation and food. Having cruised many times before I feel this ship tried to cover too big a distance. This often led to it being uncomfortable on deck due to ships speed. Please review itineraries. Customers on this type of cruise want to sunbathe and go ashore often. Read Less
9 Helpful Votes
Sail Date: July 2017
Having sailed RCI Previously in Independence's inaugural season, and having sailed Celebrity to the Baltic last year we wanted to try a cruise to the Med from Southampton.This will be our last cruise during the summer holidays, and ... Read More
Having sailed RCI Previously in Independence's inaugural season, and having sailed Celebrity to the Baltic last year we wanted to try a cruise to the Med from Southampton.This will be our last cruise during the summer holidays, and with the current RCI format, a new vessel is required or the current two majorly updated and more space given to adult only areas. And the ship needs the correct level of policing, my son at 13 is 6ft 3 tall and he was intimidated by the possies of children wondering around the ship. We booked direct with the line, rather than through an agent. Taking our kids with us, Son 13 and Daughter 29 we were going to book two cabins but the Rep stated that we wouldn't need one. We had specific requirements for our cabin, including twin beds for them and a privacy curtain which we were assured would be provided. Arriving on board at 11:30 smoothly, we found that we had to find somewhere to sit with our hand luggage until 15:00 when the cabins would be ready, all space quickly filled up and it was impossible to get into, let alone eat in the Windjammer. On arriving in our cabin we were horrified to realise that none of our requirements had been met, the drawers in the vanity unit were all broken, the door hanging off of the wardrobe and many other issues. We joined the lengthy queue at guest services, we stated that we had booked the cabin and cruise based on the specific requirements that had been promised and that none of our expectations had been met! I wished to talk to a senior member of the guest services team, to be informed that the person would not be on duty until 7. We were so disappointed that my wife and I discussed leaving the ship at this point, but were convinced not to as a solution would be found. We me the Desk Services Manager, who was very apologetic, very professional, but we were then informed that because the ship was full there was nothing that could be done about the cabin requirements and that the privacy curtains were removed from the vessel two years previously. however the ship would rig up a curtain and repairs the broken items in the cabin. This meant that we gave up our double bed, converted to singles and had to sleep on a sofa bed for the entire cruise, having spent the best part of £8500 I find this appalling, but I must add not the ships fault. To add to the disappointment of this cruise was the failure of the vessel to police it properly, kids in the bars unaccompanied, groups of youths playing on the gym equipment, children as you as 8 wondering around the ship gone midnight, plates and cups etc left in corridors, stairs and lifts, passengers attending dinner in shorts clearly against the dress code and more covered in previous reviews. However, we found the crew very good and professional, the food in the main dining room excellent, (better then Celebrity) good quality wine, Windjamer food of a good standard, entertainment was good. The itinerary was also very good. All in all it was not worth the money spent, RCI have lost the edge they started with in Southampton that really shook up UK cruising, we have some good memories from this cruise but far to many poor experiences to want to repeat it. If you want Benidorm of the Seas then this is for you, if not, go out of holiday time pay the school fine it'll save you a fortune. To add to the disappointment of this cruise was the failure of the vessel to police it properly, kids in the bars unaccompanied, groups of youths playing on the gym equipment, children as you as 8 wondering around the ship gone midnight, plates and cups etc left in corridors, stairs and lifts, passengers attending dinner in shorts clearly against the dress code and more covered in previous reviews. Read Less
Sail Date: July 2017
We have always enjoyed Royal Caribbean but this time we were disappointed with a tired ship. As always the staff were superb and gave excellent service. I feel that in their effort to attract more people to cruising it has attracted an ... Read More
We have always enjoyed Royal Caribbean but this time we were disappointed with a tired ship. As always the staff were superb and gave excellent service. I feel that in their effort to attract more people to cruising it has attracted an element of 'Butlins at sea' as a previous reviewer aptly called it. I think a Southampton sailing and the offer of free drinks packages and the reduced price attracted the wrong type of clientele. Some nights were like a booze cruise. We will be flying further afield and traveling on newer ships next time. We found the entertainment to be varied and of a good quality. Our cabin had a cracked sink and felt worn. When we wanted to sit in our cabin and watch a little TV we found the same limited programs repeated every day. The only thing interesting was the news. The cabin staff was excellent as were the dining room waiters. The port stops were good and the tours we booked were interesting. In general we have found Royal Caribbean to be excellent but I would not choose this ship again. Read Less
6 Helpful Votes
Sail Date: July 2017
After six cruises with P&O we thought we would try Royal Caribbean as they were offering a very good deal at the time we need to go...during the school holidays. Embarkation went very smoothly and we were very excited to depart. ... Read More
After six cruises with P&O we thought we would try Royal Caribbean as they were offering a very good deal at the time we need to go...during the school holidays. Embarkation went very smoothly and we were very excited to depart. The cabin was nice and comfortable although not as clean as it could have been. We were not overly impressed by the ships layout, everything seem to centered around a street in the middle of the ship. Not so many nice places to sit and have a drink or be entertained. If you wanted to see an entertainer you would have to go into the theater. The furniture was very tired looking and reminded me of a retirement home, and the rest of the ship was looking a bit tired. On deck there were numerous sun loungers which were not in the best condition and did not feel very clean. There were no areas where you could sit down and have a drink on deck, no tables and chairs in the sunshine, which makes it difficult to go out on deck and have to try and sit on a sun lounger all the time. The ports of call were great and easily accessible from the ship. The information from the captain was difficult to hear and understand. The atmosphere on deck on sail away days was very disappointing, sometimes we didn't know we had left a port. The food was very good and the service in the dining room was exceptional. Overall it was an enjoyable holiday, but I would have to think hard and really research the ship before embarking with RC again. Read Less
4 Helpful Votes
Sail Date: July 2017
Chose the itinerary and school holidays unavoidable so got what we expected. Ship slightly old fashioned but no where near as run down as some previous reviews I had read suggested. Staff have been cut back compared to our previous ... Read More
Chose the itinerary and school holidays unavoidable so got what we expected. Ship slightly old fashioned but no where near as run down as some previous reviews I had read suggested. Staff have been cut back compared to our previous experiences but are all very friendly and working hard to ensure everyone looked after. Only ate in Windjammer as our own choice. Food ok, sometimes not hot enough but a reasonable choice and specials changed nightly. Could get busy at peak times but always able to find a table. Joined in with the daily activities but no other activities appealed. Very family orientated (as expected) and the families we met all had a great time. Did all the ports of call on our own very easily thanks to all the advice from cruise critic reviews before we left. Rome, Florence, Nice and Lisbon all outstanding. Gibraltar was a disappointment as didn't manage to get a minibus to visit the Apes so ended up staying in town which was a bit grotty. Genoa was interesting, we ended up straying into an unsavoury part of town by accident, very near to the port and no warnings picked up in my previous research of from the ship info. Luckily we escaped unscathed. Overall an enjoyable holiday which was pretty much as I expected given the company, school holidays and the family friendly itinerary. Felt rushed in some places, will go back next year and spend a few days enjoying the ambiance and sampling local delicacies. Read Less
5 Helpful Votes
Sail Date: July 2017
Having sailed with Royal Caribbean before a few years ago we decided to book a trip and take our seven year old with us round the Med. We chose this particular ship due to the sailing dates and the itinerary and the fact that it left ... Read More
Having sailed with Royal Caribbean before a few years ago we decided to book a trip and take our seven year old with us round the Med. We chose this particular ship due to the sailing dates and the itinerary and the fact that it left Southampton meant we didn't have to fly which was a bonus. The whole experience of getting on the ship was very smooth, our cabin was lovely and no grumbles about the facilities. Our stateroom attendant was fantastic and our room was always spotless. Our dining staff were superb, couldn't fault them and they were always chatty and informed us of everything going on. We were particularly looking forward to the cruising days so we could relax on the ship which ended up not being that relaxing when you are sailing through the Bay of Biscay but that isn't down to Royal Caribbean, just something to be aware of if you haven't cruised before. The shore excursions we booked were also brilliant, we had great guides and really enjoyed our trips. Standards seem to have dropped from last time we cruised particularly some of our fellow passengers who took great pleasure at making snide comments in the lift because we had dressed up for formal night. I would absolutely avoid the Windjammer and Two Poets pub who obviously catered for a very different clientele, not the kind you expect to mix with when you've paid 6K for your holiday. Also there seemed to be a large gang of teenagers hanging around in entrance area of our deck on a nightly basis, despite being lots of public areas they could go to. I can see this on the street corner at home anytime, not the kind of thing I expect on a cruise. Also on our previous cruise we used to get a little chocolate left on our pillow every night, none of that this time. Then the drinks packages - $65 per person per day if you want to upgrade from the awful house wine/bottled beer or water. Absolutely extortionate. If you order separately it's $9 a shot in the bar!!! Internet access also ridiculously overpriced. Constantly being sold to by the staff 24/7 gets a bit wearing after a bit. Overpriced snaps being peddled as 'professional photography'. The on board shops had a few good items but they were mostly selling overpriced tat and tacky souvenirs. Overall we had a nice time but I doubt I would cruise with RC again and certainly not in school holidays. Read Less
4 Helpful Votes
Sail Date: July 2017
This was our 6th cruise with RC and we have certainly seen a decline in the standard of food and entertainment over the years. The service at times was slow and there appeared to be less waiters in the bars than on previous cruises which ... Read More
This was our 6th cruise with RC and we have certainly seen a decline in the standard of food and entertainment over the years. The service at times was slow and there appeared to be less waiters in the bars than on previous cruises which probably accounted for this. The food was bland and I found myself adding salt to my food for the first time ever. The menu in the main dining room was uninspiring and the same each night. We ate at Giovannis table and ordered 3 steaks all medium rare. Two were raw and had to be sent back to be cooked again and the 3rd was well done. Not great considering the charge for eating there is now comparable to eating at a decent restaurant at home. The food in the Windjammer was also very disappointing. It was only just warm at times and the choice was far less than previously. The staff began taking away the food more than half an hour before the restaurant was due to close, so if you arrived by then you would have even less choice. I was not asked once by the waiting staff in the Windjammer if I wanted a drink and this again is unusual as it has never happened before. On a positive note, the room attendant was amazing. She was very friendly and attentive and always stopped to talk even though it was obvious how busy she was. My daughter and I attended the Sushi making class. This was the highlight of the cruise for me. It was worth every penny and I would recommend it to anyone who enjoys sushi and cooking. We made our own sushi and received comprehensive notes and a 25% discount voucher to use in the restaurant, which my daughter and I did. The waiting staff and chefs were fantastic and made us feel very special. I would also recommend the guacamole class. This was excellent value as it included a 3 course lunch and delicious margarita.... and of course you learned how to make guacamole. Read Less
9 Helpful Votes
Sail Date: July 2017
Having been impressed by the itinerary of the delights the mediterranean can offer, we looked forward with great anticipation to our 5th cruise from Southampton. Being disabled I stayed in an accessible junior suite, do not think being in ... Read More
Having been impressed by the itinerary of the delights the mediterranean can offer, we looked forward with great anticipation to our 5th cruise from Southampton. Being disabled I stayed in an accessible junior suite, do not think being in this category of room would bring you any benefits, it was just a very large room, plenty of room for hoist, easy access onto large balcony, though we were not even greeted by the customary bottle of cava and water. I must first of all start by saying the staff were in the majority, extremely courteous and very very helpful. Special mention must go to the Sky Bar staff who looked after me exceptionally well. The onboard experience was spoilt by the awful food and cheap nasty wine selection offered by the glass. In the Sapphire dining room the menu was somewhat different sometimes having the option of up to 4 soups in the starter selection, in the main course the fish was exceptionally dry and tasteless, hardly any sauces with the meats, the vegetable selection was very limited but every dish was not complete without 2 cherry tomatoes! I have never been on a cruise before without a sommelier offering his advice on the wines. I was told due to a cutting back in staff this service was no longer available. We only managed to last 5 days in the Sapphirre dining room, we completed the cruise eating in the Windjammer restaurant. The food here offered greater selection, and was much more appetising. The self service was no problem. We bought the 3 meal package for the speciality restaurants, in hindsight I wish I had booked the 5 meal experience, the speciality restaurants were ,by far, superior to anything else offered on board. The itinerary was excellent with a good choice of destinations, however my only grumble would be why cut short your visit to Corsica with a 3pm departure then only travelling a few miles overnight to Sardinia. This also applied to Cadiz with another 3pm departure . For future cruises, besides checking the itinerary, I will also be checking departure times.I would not travel on this ship again due to the problems already mentioned. Very mediocre ship, good staff, excellent for children, good for wheelchair accessibility, but sadly not for me. Read Less
14 Helpful Votes
Sail Date: July 2017
Having booked with the same travel agent for several years she knows my wife's and I's preferences for luxurious holidays, listening to peoples past experiences and looking for a new type of luxurious holiday we decided to try a ... Read More
Having booked with the same travel agent for several years she knows my wife's and I's preferences for luxurious holidays, listening to peoples past experiences and looking for a new type of luxurious holiday we decided to try a cruise for the first time. We are youngish couple (early 30s) and like a good time but also enjoy relaxing things that were promised to us before we booked and comments made included: "being treated like royalty" "outstanding services" "would never know you were on a boat" "amazing experience". We were obviously very excited about trying a new holiday and we were sailing from Southampton around the Med the cruise was for 14 nights. The first day was docked at Southampton was excellent we had been on the ship in good time and the whole security etc and getting on board was a pleasant enough experience no better or worse than a good airport. The sun had come out so it was time to get the shorts on that we had luckily packed in our hand luggage first time cruisers your big case gets taken away and you may not se it for several hours later so pack some essentials into hand luggage. Drinks in hand we were happy to set sail. We explored the ship which is as grand and luxurious looking as the photos allude to and really quite impressive we had been told the cruise ship is like a floating city... whilst I wouldn't say city a really really big outlet or mall might be a more appropriate description we were certainly impressed. We eventually made our way to our cabin which was on Deck 8 at the rear side of the boat. The room was sufficient not massive by any stretch of the imagination but similar to a small hotel room and definitely not the smallest room I've ever stayed in, it had all the essentials a double bed, bathroom with shower, wardrobe space, air con, beside tables, TV, vanity area and a sofa. As ours was in inside room we had no window or natural light at all which was good in one way as it meant when the lights are out you are in total darkness which was great for daytime napping. The cabin itself was very clean and sheets and towels were all changed daily. Another tip for first time cruisers who are UK based the plug sockets are both European 2 pin and 2 pin American style plugs. At first we were quite impressed with the amount of things to see and do on the ship there is Flo Rida surf and boogie board, an ice rink, swimming pools, activities such as rock climbing, mini golf, and arcade (you have to pay for) there's several bars, a casino, there are activities such as quizzes, dance fit classes a gym, library etc. however most of the things we wanted to try became very busy and the queues in the sun were just too much. That said if you are willing to wait the experiences would be worthwhile. Sticking with entertainment - there were several shows in the evening and at night time these ranged from artistic expression, music and singing, hypnotist, magic, dance and comedians, some were very good such as the hypnotist and some were very amateur, but it was great to have something to see every night and the variety was outstanding. All of the ports and excursions were top class the sights we saw and places we visited were all amazing transport from the boat to land was all pre arranged and sometimes there was free transport whilst other days you will have to spend up to 15Euro to avail of the ships shuttle services but most were free or in and around the 5E mark. We didn't book any excursions through the ship itself as these were all quite expensive and you could get similar tours of people at the ports for a fraction of the price whilst another couple we had met were paying $80-$90 we were paying 10E to see the same places. As our holiday was all pre paid we had included the premium/deluxe drinks package and I do feel that having a drinks package is beneficial, whilst we didn't use ours anywhere near to the advantage we should have it was our choice to do this, that said a beer and wine drinks package would have been sufficient. One of the main bad points about this ship which has really put me off another cruise in the distant future is the bar service - it was appalling to say the least. First of all you use your seapass card to get a drink and it has what package you are entitled to on it, so even though we had pre paid our drinks package and got the top one available I still couldn't order 2 beers on the one card I had to have a card per beer this meant if I wanted 2 Corona and my wife wanted a wine I'd have to queue, get her and I a drink, then queue again to get my second beer, this system was awful!! and the bar staff seemed to have no concept of turn taking, who was waiting the longest on drinks and 99% of the time you were relying on other guests to let you get served before them if they were asked before you, even though you had been waiting longer. Many a time I would have arrived at the bar and the person beside got served then the person that took their place got served, then when they left the person that replaced them got served before you too. A lot of time they shouted out - whose next? and it was a case of whoever shouted the loudest and flashed their card got served first - considering we had prepaid our drinks package and it was in the region of $1800+ it was not the levels of service you expect - the bars were severely understaffed especially on sailing days and the service was just appalling at them in general. Another thing to note especially for first time cruisers was that even if your drinks are pre-paid its only one drink per card, so I couldn't order two beers for me on my card and a wine for my wife on hers - it was either one wine and beer and queue again for the second beer or take the wine and beer and try to get table or waiter service which there was few of considering the size of the ship. A few nights we went to the night club and there was approx. 300 people there and maybe something like 2 bar staff on and one waiter service. And as they have no concept of who was next you can imagine the chaos that was happening up there. Some of the bar staff and waiters (I assume because they were so busy) were actually quite rude in terms of they took your drinks card - you had your hand out to receive it back into your hand and they slammed it down in the bar in front of you instead of you without a thank you. The service was so bad I have since asked for half of my gratuity to be refunded. Dining was excellent - a great selection of foods and the quality was good, the My Time dinner service in the evening was exceptional and the waitress Virginia on Deck 4 was outstanding at her job. She was the one person on the ship that made it feel like the luxury cruise it was supposed to be. There was a 24 hour snack bar which again did exceptional food but at times when the main diners were closed the queues to get something were outrageous and you often found that had run out or your favourite thing was not ready but the time you got there. The cleanliness of the ship was also outstanding and the staff made sure that as many people as possible were sanitizing there hands especially at meal times which was excellent on our floor I saw staff cleaning the hand rails etc. which was all really good. however there was an outbreak of Norovirus on our deck floor and unfortunately I contracted it on the last day so my journey home to say the least was not great. for those people who tell you, you do not feel you are on a boat, you do, it was rocky and choppy at times and you can definitely feel movement. Read Less
3 Helpful Votes
Sail Date: July 2017
We chose, as a family, to go on a cruise as my wife couldn't fly due to a medical condition. We were all very excited about it as it was new to us. Generally we had a great holiday, the food was fantastic and 90% of the staff were ... Read More
We chose, as a family, to go on a cruise as my wife couldn't fly due to a medical condition. We were all very excited about it as it was new to us. Generally we had a great holiday, the food was fantastic and 90% of the staff were very friendly. The stops we had were really good although there wasn't enough time.The ships facilities were excellent and absolutely perfect for my two teenage daughters, attending the clubs and making friends. Sadly here are the downsides, !) The drinks cost was ridiculously expensive but we don't drink enough to pay 65euro a day for the package. 2) We really didn't want to witness a belly flop competition on an above average cruise. 3) Trying to get a place to sunbathe on an 'at sea' day was a real scrum down. This shouldn't be happening on an expensive cruise and could easily be organised properly. People were saving rows of loungers with towels and then probably going back to bed. 4) The shore staff weren't interested in you unless you were booking one of their trips. A proper tourist information office would be a great idea. 5) Why do some of your cruises offer free WiFi, when this trip had very expensive WiFi. Read Less
5 Helpful Votes
Sail Date: July 2017
Decided to try RC after finding P&O standards had dropped over the last three cruises taken. Embarkation in Southampton with RC was very slow with long queues, some previous passengers saying they had never experienced this before. ... Read More
Decided to try RC after finding P&O standards had dropped over the last three cruises taken. Embarkation in Southampton with RC was very slow with long queues, some previous passengers saying they had never experienced this before. Although the cabin was clean and the cabin steward excellent, the balcony furniture was dated. Shower had a door, rather than a curtain as on P&O which was an improvement. The food was also slightly better than P&O with more variety, particularly in the Windjammer buffet. Paid supplement to eat in Johnny Rockets but was very disappointed with the meal and the whole experience. Dress codes on the formal nights are also just a 'suggestion' by RC so very disappointed that unlike P&O these are not enforced with men being allowed in polo shirts, without jackets, in the main dining room on formal evenings. Took out the all inclusive drinks package and made great savings, with the average drink costing $14 plus 18% service charge. The daily cocktail was $9.50 plus service charge. In comparison P&O drinks prices are slightly higher than pub prices. The crew on board were excellent throughout the ship and cannot be given enough praise. Nothing was too much trouble for any of them. Far too many rampaging, unsupervised under-12 year olds on the ship, more to do with the parents than RC. Lack of sunbeds on sea days as too many passengers placing towels on sunbeds at 7am in the morning and not returning until 11am despite notices placed around the ship. After a few days did notice crew members removing towels. Fellow passengers not adhering to the hygiene notices around the ship. Despite a sign setting out the rules of the swimming pool that young children wearing diapers were not allowed in the pool, we saw one mother flouting this rule and on some occasions there were no staff enforcing the pool rules. Apart from the Ice Show which was very good, the entertainment in the bars was very poor and P&O definitely do better in this category. Difficulty getting a seat in the Two Poets pub and small bars in the evening but an abundance of seats available in the Star Lounge where the live group were playing. Did not attend any of the Headliner shows. Did not undertake any RC shore excursions because too expensive but the ports of call were good. However, felt very rushed in a couple of ports, especially Ajaccio as arrived at 7am (when most people are asleep) and had to be back on board by 2.30pm. Would not cruise with RC again. Will try Princess or Celebrity next time from Southampton or a fly-cruise with another line. Having spent around £180 per person per day, one would have expected a far better experience. Read Less
4 Helpful Votes
Sail Date: June 2017
1st cruise was on Harmony of the Seas we tried the Navigator of the Seas, as it is a smaller vessel first part of cruise was very good, until noise/banging started in early hours, which was bad enough to wake us up from a deep ... Read More
1st cruise was on Harmony of the Seas we tried the Navigator of the Seas, as it is a smaller vessel first part of cruise was very good, until noise/banging started in early hours, which was bad enough to wake us up from a deep sleep,throughout the nights. the vibration could be felt through cabin floor and bed. The staff are very friendly dining experience in main dining was excellent, as was the food provided in the WindJammer restaurant. waiters and state room attendant were excellent. The shows provided, and entertainment were very good Ship was clean to a very high standard The Baltic area and stops at ports were very good We did enjoy St Petersburg, especially the river Neve Cruise, which did provide very small snack ,but several vodkas ! Transition on and off ship was well organized and had no problems This would be very good cruise, but for our noise problem and would suggest anyone contemplating booking this cabin 6471, to make further enquiries Read Less
Sail Date: June 2017
Been on Royal Carribean twice before and really enjoyed the experience but on this one there were a number of things that have been removed . Nothing for gold members of crown and anchor pointless being in it , no midnight buffet , drinks ... Read More
Been on Royal Carribean twice before and really enjoyed the experience but on this one there were a number of things that have been removed . Nothing for gold members of crown and anchor pointless being in it , no midnight buffet , drinks way to expensive, photographers for ever trying to take your photo, check in and baggage sorting quite frankly a shambles. Ship is looking a little tired in places. If Royal Carribean went back to offering what they used to then I would not hesitate to book again. It just felt this time that every member of staff was pushing to make us spend as much as possible and putting 27 dollars per day on to your room account is also to excessive for tips. On a positive note the staff we lovely, very helpful and always smiling and the ports of call were very good with St Petersburg being fantastic we should have stayed there two nights so much to see and missed out Copehagen which was a little boring. Read Less
Sail Date: June 2017
Chose this cruise based on ports of call. Prices for lots of things increased from just last year: bottled water delivered to cabin; cost for room service; prices for alcoholic beverages and sundry items (DayQuil cough suppresant) was ... Read More
Chose this cruise based on ports of call. Prices for lots of things increased from just last year: bottled water delivered to cabin; cost for room service; prices for alcoholic beverages and sundry items (DayQuil cough suppresant) was outright gouging. Price charged by RCI for transport from airport to Southampton port was too high: $101/pp one way. Production shows ranged from merely adequate to outstanding. All of Captain's commentary was translated to SPANISH. Why? The cruise departed Southampton, probably 85% of the guests were from the British Isles. How many English residents speak only Spanish? How many Spanish-speaking guests were aboard, who spoke no English at all? Two days in St. Petersburg was great; Helsinki was a disappointment. Only thing there is the Sibelius Park and the Rock Church. Maybe should have had a port of call in Sweden instead. Just need a couple more nights to achieve next C&A status. But probably will consider cruising with another cruise line in the future. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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