2,352 Royal Caribbean Navigator of the Seas Cruise Reviews

Forgive my long rant, but I have borderline remorse with booking this cruise line. I know that I should be open to new experiences & not compare every sailing to previous sailings, but my experience was more negative than positive, ... Read More
Forgive my long rant, but I have borderline remorse with booking this cruise line. I know that I should be open to new experiences & not compare every sailing to previous sailings, but my experience was more negative than positive, although I realize that it could've been worse. To preface, we booked Royal Caribbean in an effort to explore new experiences & on board attractions. I have sailed Carnival as well as MSC (so far the latter is my favorite). The ports of call/itinerary was great & for an aft balcony, thankfully we got a great deal, so it wasn't all bad. Here's a synopsis of my thoughts: Embarkation: Smooth, timely boarding. Informative & helpful. Checked in & on the ship within 60-90 mins. The Ship: Pretty fixtures but overall nothing breathtaking or over the top. Most areas were clean with the exception of public restrooms. Many lacked toilet paper & stayed messy for hours on end. We liked the touch screen directories to help us figure out how to get from point A to B, but the elevators were feast or famine, which got really aggravating. Not enough pools or hot tubs, although Flow Rider was cool. Many bars to choose from, but Café Promenade was an "oh but why?" disappointment (see below). Beautifully decorated for Christmastime. Getting around got easier with each day. Cabin: Average (not looking a gift horse in the mouth), shower was tiny but I liked the fact that it had doors vs. a flimsy curtain. Ample drawer & cabinet space. Our safe never worked & we could not get it fixed or replaced. This ticked me off. There was a "cooler", of sorts (maybe a wine chiller), not meant to be a refrigerator substitute, makes you wonder why it was there? Bed was comfortable, enjoyed having the reading lights. Dining: This was more "miss" than "hit". Windjammer was the same breakfast every day, absolutely no variety. Many lunches/dinners were overloaded with curry & other exotic dishes. My biggest peeve was the fact that I was not able to make my own sandwich with decent cold cuts. Pre-assembled sandwiches, yuck. However, my biggest grievance with this is that I have a tomato allergy, so every pre-assembled sandwich had tomato on it so this was not an option for me at all. I was very disappointed in Windjammer. The hours were sort of ridiculous, as well. There were only 2 places to get a snack after 9 pm: Johnny Rockets (open until 11:30 pm) and "Café Promenade" (again, pre-made sandwich halves with tomatoes on all). Pizza was "meh" (frozen is way better), Main dining room was Sapphire & this was a crap shoot, as well. Variety really lacked. I couldn't even eat my first night's meal (pork chop) because my fork wouldn't even pierce the meat it was so tough. However, one night I had bay scallops for an appetizer & they were wonderful. Dining room staff were always polite and on point, so giving a plus for good service. We noticed many unsatisfied diners over the course of 9 nights & by the last night, the dining room volume dwindled to many empty tables. Bottom line: the food preparation/variety needs A LOT of work. Staff: Most were very pleasant & helpful. Most would smile with a "hello" as we walked by. I saw a few who just looked miserable. Great to have lifeguards at the pools. One of my favorite staff members was "Mr. Washie-Washie" who greeted us daily at Windjammer, reminding everyone to sanitize their hands. Side note about him: one day we were walking in & Mr. Washie-Washie tried to stop a passenger who tried walking in with no shoes on (can you say "gross"?). The man walked in anyway & caught hell for doing so by other passengers. Disgusting. I applaud Washie-Washie for speaking up. Our waiter at dinner was Ozzy & assistant waiter was Ranjit; both were wonderful, aside from many food issues we had. Our cabin steward was Garfield, also very efficient & accommodating to us. Most bartenders were very nice & pool deck servers were never far when we wanted a drink on deck. I was very happy with the service overall. Casino: This is my bone to pick with Royal Caribbean. Their contract & everything at check-in stated the "cashless system" on board, yet we could not charge casino credits to our Set Sail card without paying a 5% fee for cash vouchers. 2 other cruise lines we've sailed do not exercise this practice. This was a total slap in the face, just another way for RC to make money. In my view it's borderline unethical. Do not claim that you're "cashless" then penalize passengers who pay thousands of dollars for their cruise vacation already, by charging folks who are led to believe that they can't use cash on board. Royal Caribbean, you know you're wrong for this. I was NOT happy. Ports: The itinerary was great but Labadee really didn't measure up to anything we expected. On the plus side, they fed us lunch, which was very nice (although it was the same hot dogs & hamburgers they serve every day at lunch in Windjammer). The down side, ziplining was $110 per person & we could only go one time. Total ripoff. Next port was Curacao, which was gorgeous. Bonaire was a little boring, IMO....but they saved the best for last...Aruba. We went tube riding on Eagle Beach & had a blast. Overall a great itinerary. Medical: We had 2 medical emergencies on board & both times I prayed that no one was seriously hurt or sick. Both incidents were handled very professionally & with minimal disruption. Activities: I can file this in the "they're trying" category. I saw the efforts to appeal to many age groups. Nothing stood out as "I have to do that'. Debarkation: We did self-assist option as we had a 12 pm flight on New Year's Eve. We were off the ship by 8:30 am, very smooth, no issues. Although our vacation wasn't a total bust, Royal Caribbean has a lot of improvements to make with regard to dining & casino practices. Staff & service were as expected. I'm still glad that I at least tried Royal Caribbean, but not sure my experience wowed me to convince me to book another Royal sailing. Our next cruise is MSC Seaside in June 2018. Will probably go with Norwegian or Celebrity next. Read Less
Sail Date December 2017
Navigator of the Seas had long lines both during embarkation and debarkation. Overall, the ship felt dated. The Promenade, however, was really nice. The Christmas tree was beautiful and they really made the holiday feel special. Caroling, ... Read More
Navigator of the Seas had long lines both during embarkation and debarkation. Overall, the ship felt dated. The Promenade, however, was really nice. The Christmas tree was beautiful and they really made the holiday feel special. Caroling, Christmas dinner, the holiday decorations, snow falling from the ceiling, appearance from Santa etc. The cabin sofas were disgusting. Not only was the sofa in my Husband's and my cabin dirty and faded but the other family traveling with us had the same issues. The only cabin in our group which did not have a dirty sofa was my kid's cabin. Our room steward, Sebastian, was beyond excellent. I cannot say anything negative about him. He went out of his way to make our stay as best as he could. He offered to put a sheet on our couch so we didn't have to see the sofa and even steam cleaned it. Unfortunately, the sofa was permanently faded and looked the same as before. He also put an additional mattress pad on our bed (they are the most uncomfortable beds we've ever had on a cruise ship...disappointing!) He also said that our child's sofa had been replaced and that slowly the ship has been replacing them. Only negative comment in the rooms beyond that was they were not the cleanest when we first arrived, found hair in the shower etc. The sliding doors to balcony was AWFUL. So hard to move. Also, the elevators seem to skip floors waiting to go up or down and are extremely slow. That was disappointing. Some buttons didn't light up either. The ship's entertainment was average. The dance productions were not worth going. The singers weren't good. However the skating shows were wonderful. Other than that we saw the America's Got Talent Juggler who was also on the ship, which was very good. We found the food hit or miss. The main dining room staff was wonderful, we really liked our waiters Costa and Ivan. They were accommodating to our unique requests (such as French fries or a lactose allergy). The head waiter encouraged myself and my daughter and my friend and her daughter to take the Main Dining room Bottomless Brunch tour. It's amazing how much food they produce for such a tiny space. The food in the main dining room was so so, sometimes excellent and sometimes just okay. The food in the Windjammer felt very recycled. I understand that this is necessary on a cruise, but I feel that on my previous cruises (Celebrity, Princess, Holland and even Royal Caribbean) that they were able to come up with a more plentiful variety of dishes. I noticed this especially at breakfast. However overall the food was good, especially the lasagna and plantains! We had an issue with guest services, where we needed something corrected on our bill. We found them rude, unwilling to help and didn't seem to trust my word until he contacted the crew member I suggested. I do have to give props to Royal for pushing the cleanliness component. You'll grow to love the guy who mans the Purell station at the Windjammer. Everyone would say "Washy Washy!". After their recent issue with Noro Virus, they are definitely taking great strides to keep the ship clean. Ship enrichment activities felt lacking. My 15 year old son did find a group of friends but didn't have a lot of activities to do with them. My daughter, 21, was glad we traveled with another family so she had a friend to hang with because even though she saw a lot of people her age, she didn't really end up meeting anyone. I found that as a family we felt the activities were lacking and sometimes we were bored. The pool is fun though, so hang out there. Another issue was the gym. My daughter used it regularly and some of the machinery was broken. She noted maybe 4 ellipticals at least broken. That's sad! The ports were great. We always enjoy Labadee. The lunch included is very good, a barbecue/cookout type menu. We took private tours for Curacao and Bonaire and just went shopping in Aruba. We really enjoyed Curacao, it was absolutely beautiful! Overall, we did have fun as two families traveling together and enjoyed the ports. Many staff members were excellent (besides guest services) and the food was fair. However, I wasn't blown away by Royal's performance. I have another Royal planned and I am considering whether I should go back to my tried and true Celebrity cruises.... Read Less
Sail Date December 2017
This was my 4th cruise overall, my first two were both Royal Caribbean in 09’ and 12’. I’ve always had great memories of them particularly about how amazing the food was, so much so that when I tried Norwegian Escape last year I had ... Read More
This was my 4th cruise overall, my first two were both Royal Caribbean in 09’ and 12’. I’ve always had great memories of them particularly about how amazing the food was, so much so that when I tried Norwegian Escape last year I had an amazing time but kept feeling let down when it came to food comparisons so I was looking forward to this amazing food I had kept remembering. I can’t say for sure if Royal Caribbean’s food quality has gone downhill in the last couple of years or if those first two trips have just been painted more rosy since it was an exciting new experience, either way I was again let down by the food. Everything in the main dining room and the Windjammer was just bland and disappointing. The best examples are the New Strip steak that was more fat and grizzle than actual meat (a common complaint from the large group we were a part of over many nights) and the Lobster Bisque which none of us who tired could quite agree what it tasted like except for the fact that it definitely wasn’t lobster. The exception though was in the specialty restaurants, I myself only tried two of the 5 offered but they were both delicious! We tried Sabor (Mexican) for lunch and Giovanni’s Table (Italian) for dinner and they were what I had been waiting for all along! The Chicken Quesadilla at Sabor was amazing and I wished I hadn’t have been so full from it to have enjoyed the Banana and chocolate empanadas more fully! At Giovanni’s table I had the half size of the Bolanase and my meal was the Filet Minon which mealted in my mouth and was several steps above the Strip Steak. I understand the idea behind having specialty restaurants from a business aspect but there has to be a way to do it without letting the complimentary food suffer. I went into this trip knowing that Navigator wasn’t a newer Royal vessel so going from the almost new Norwegian Escape to it was going to be a slight step down and I was correct. On both vessels I had interior staterooms and there was no noticeable difference in size of the rooms, the difference did come in the decor, both in the hallways and bathrooms I could see the age of the vessel in the dated decor. The entertainment on the ship was lacking a bit as well, the selection of shows and activities were underwhelming and even when I did find one I was interested in they more often than not didn’t live up to the expectations. We attended the stage show of “now and forever” and while the talent of the singers and dancers were above average, the layout of the show, particularly the lack of a storyline, made it hard to get drawn into. The highlight of this entire trip was the service! No matter if it was my room steward, waiter in the main dining room, or the various members of staff you see throughout a cruise everyone was so welcoming and willing to help, my waiters James and Ranjit had all of our names and preferred drinks memorized by the second night and we never had to ask for a refill, and our room attendant was as close to a ghost as possible but always seemed to know and appear exactly when we needed him! The ports were great! We stopped in Cozumel and Costa Maya, Mexico. Cozumel was first and we used it mainly as a shopping and beach day. There were tons of shops at the port but as with most ports the shops all basically sold the same stuff! We then traveled from port to Playa Uvas by taxi which was a cute little resortish area, there was amazing Snorkeling and our guide Jose was amazing! He made sure we saw everything that was available to see that day and would dive all the way to the bottom to point things out to us, his knowledge of the area and specimens were top quality and I definitely recommend him! The area also had beach massages and a fish pedicure station which made our day! The one thing to be careful of was that everything in the little gift shop was extremely overpriced so be ready to barter! The next day we were in Costa Maya and had booked the Dzibanche and Kohunlich Mayan Ruin Combo excursion through Royal Caribbean. There was a little bit of confusion on what to do once we disembarked the ship (our tickets told us to meet at the theater which we did but all we did there was wait for the ship to be cleared and then we were told we could get off no further instructions) we walked down the long dock found a staff member and were guided to the labeling amusement park style lines for them to load us onto our busses. The bus ride itself wasn’t bad except for being a little nerve racking the day after the tragic bus crash on that exact road a day prior. Our guide Sergio was very knowledgeable and informative he did a great job keeping the 2.5 hr bus ride interesting while also being considerate and not disturbing the people who chose to spend thetime sleeping or reading instead. Both sites were amazing and while they didn’t have the renactors or gift shops I was accustomed to from being to American and European monuments it was definitely an experience I will never forget and I crossed something off of my bucket list by climbing temples at both sites! All in all I did have an unforgettable experience and can’t wait to cruise again! Read Less
Sail Date December 2017
Chose this cruise as a back to back for this same ship leaving Miami on 12/08/2017. RCI did a fantastic job of processing for us consecutive cruisers. I highly recommend booking back to back cruises for logistical and stress-free reasons. ... Read More
Chose this cruise as a back to back for this same ship leaving Miami on 12/08/2017. RCI did a fantastic job of processing for us consecutive cruisers. I highly recommend booking back to back cruises for logistical and stress-free reasons. We were the last to leave the ship & the first to reboard. We were provided lunch in the Chop Grille which had a great menu and service. This was special treatment as we watched others board the ship and deadhead to the Windjammer. Downside to this 5day cruise: This cruise had more school age children than we have experienced and unfortunately adult supervision was not apparent. There was running in the corridors, screaming, fingers in food, crying, playing with the elevators and we retreated to our cabin. We have come to the following conclusion for our travels. We will not book cruises for less than 9 days. We will not book cruises close to school out Holidays. We will Check out cruising on Celebrity. Read Less
Sail Date December 2017
We chose this cruise for its itinerary and the excellent price. My wife, nephew, and I shared an interior cabin. The cabin was clean and comfortable, although 3 sets of towels weren't always supplied. The single bed had no top ... Read More
We chose this cruise for its itinerary and the excellent price. My wife, nephew, and I shared an interior cabin. The cabin was clean and comfortable, although 3 sets of towels weren't always supplied. The single bed had no top sheet. Compared to a previous RC cruise (year ago) we sensed a reduction in food quality and variety. We experienced different waiters and about 1/3 of the time our food orders weren't completely correct. We suspect the servers' workload is stressful. It seems to us ships this size struggle to feed us. 'My time' dining was really 'their time' with a little bit of flexibility versus the rigidity of either the early or late assigned seatings. The buffet can be overly crowded at times with a paucity of tables. Entertainment was plentiful. We enjoyed all of the main shows. We (aged 18 to 64) climbed the rock wall, ice skated, and surfed. The recreation staff was VERY pleasant and helpful. My wife and I danced every night to capable bands. Embarkation and debarkation were VERY fast. In this price range, I prefer the food and entertainment of Carnival, HAL, and NCL. But there isn't a huge difference and they all have some unique qualities. For the right price we would go again. Read Less
Sail Date December 2017
We chose this ship because of the ABC Island itinerary. The ship is small and older than the new ones, but it still had a Royal Promenade, flow-rider and miniature golf. Usually on smaller ships the crew is super friendly and try harder ... Read More
We chose this ship because of the ABC Island itinerary. The ship is small and older than the new ones, but it still had a Royal Promenade, flow-rider and miniature golf. Usually on smaller ships the crew is super friendly and try harder to impress. However, we didn't find that to be the case with the exception of the Two Poets Bar, the Windjammer and our cabin steward. All the other crew members seemed put out when they had to do something. The guest service employees were cold and downright rude. The Good: food (Sabor/Buffet/Promenade Snack Bar), room service, cabin steward, Royal Promenade bands, Christmas entertainment, itinerary, Enrichment Speaker The Bad: RCI special needs department - our pre-ordered medical supplies were not delivered, we had to contact several people including medical staff on-board before we were finally given our supplies on the second day - guest services said our request fell through the cracks - this is totally unacceptable especially when dealing with health issue items The Ugly: guest services employees and cabin 3702 - our cabin had issues from day one - wet carpet (blower set up for 3 days) - leaking shower (they caulked it 2 days in a row which meant we couldn't use it for 2 hours each day) - burnt smell woke us up 2 nights in a row (front desk said it was ventilation system on our dead-end hallway) - refueled gas underneath our cabin in Aruba (gas smell through ventilation system and ropes covered our window for the next 2 days before they removed them) - 2nd to last night there was a strong chemical smell (6 cabins in our hallway had to be evacuated due to the problem) it took 3 different maintenance employees to figure out the problem...intake for cabin air conditioner was brining in chemicals from work being done on Deck 1. After 4 hours of sitting at desk services, and at 1:30 am, they finally moved all of us to new cabins while they fixed the problem! We are Emerald members (almost diamond) and after discussing our issues with the cruise ambassador, we were given a written apology and 25% off a future cruise. Read Less
Sail Date December 2017
This was cruise with huge not sure if the cut backs were because of that but our room was dirty no trash can in room till 3rd night they were very unorganized with all meal times. The one night it took over 4 hrs for our meals to be done ... Read More
This was cruise with huge not sure if the cut backs were because of that but our room was dirty no trash can in room till 3rd night they were very unorganized with all meal times. The one night it took over 4 hrs for our meals to be done and at breakfast they was giving my hubby the wrong meal 3 times when the table was complete they finally brought the right meal. It was just best to go to cafe instead . All the staff was very friendly and helpful . The biggest disappointment was nothing to do after 9 except one show or casino . Was in bed by 10 every night . Not very many drinks to Choose from 2 flavor of a daquris . The monster jeep tour tho AMAZING BEST THING EVER......... BUTTTTTTT THEY DONT TELL U THEY PAIR YOU WITH ANOTHER COUPLE so only one in your party gets to drive that sucked. However a couple cancelled and they allowed my husband and I to drive alone. Read Less
Sail Date December 2017
The price was excellent and it fit our schedule. Also 46 Anniversary. We traveled with friends and we also have scheduled a princess cruise a week later so this trip worked well for our schedule. Tim the food and beverage manager was ... Read More
The price was excellent and it fit our schedule. Also 46 Anniversary. We traveled with friends and we also have scheduled a princess cruise a week later so this trip worked well for our schedule. Tim the food and beverage manager was excellent As well as our room steward and our dining room waiter and assistant Wanwon and Hihand we My time dining other than that the service in the specialty restaurant was not what it should have been. The shows were at best mediocre and the ship lacked the personality that we enjoyed on the freedom about six months earlier. We had a balcony On deck six forward had plenty of storage and the room was huge. The ship did not offer any food by the pools you had to go in to the Windjammer to get anything that you wanted if you were out at the pool most of the ships offer pizza or hamburgers or barbecue poolside this ship did not it might be a plus if you’re trying to stay on a diet. Read Less
Sail Date November 2017
We chose this cruise as an alternative to flying out to our families in the US. We won’t do it again! The weather was too rough and cold to be out on deck during the winter, therefore 99% of passengers were inside for 95% of the waking ... Read More
We chose this cruise as an alternative to flying out to our families in the US. We won’t do it again! The weather was too rough and cold to be out on deck during the winter, therefore 99% of passengers were inside for 95% of the waking time whilst at sea. The ship always felt crowded and bustling during the day (noisier and less relaxing than normal). Unfortunately Navigator appeared tired and ready for a thorough refit. Where maintenance work was carried out in public spaces (men’s toilets particularly) repairs were shoddy. Furniture in the Star lounge and Metropolis theatre broke and fell apart several times but was just put back in place to fail again. The ships organisation of the US immigration procedure was abysmal, they tried to blame the US but it was clearly RC at fault. After so many, many years and entries into the US you would think that they could make this task easier, every passenger on board had more ideas than RC. It took us 3 hours to get through and to get off the ship standing in 2 queues each virtually the length of the ship. Lastly, it was reconfirmed to us that RC no longer strive to provide the type of food menu and service that we used to receive. It now provides just average restaurant food options and quality as opposed the fine dining experience of earlier days. They clearly want passengers to pay extra to visit the speciality dining options. Read Less
Sail Date November 2017
Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front ... Read More
Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front wheel packed it in (despite a preparatory service). It was sent to the ship's engineering department who after I inquired about the repairs was returned unfixed three days later with the comment they couldn't fix it (they obviously haven't seen the TV show Macgyver!). A slow learner, it took me four times to realise that the ship's loan wheelchair did not have any non-tip skids, including a tip over when getting ready to leave the Kennedy Space Centre bus on an RCL excursion (Houston we have a problem!). No assistance was given by staff on disembarkation because I wasn't using an RCL chair? Yet if I had used on of their chairs, I would have been pushed off. Fortunately the concierge at one of our Miami stopovers pursued the repair which enabled us to continue our round the world trip. A wheelchair is a necessity for my mobility, not a nice to have. Really enjoyed the food in the MDR and speed of service. We purchased a drinks card this time as opposed to a drink package. We seemed to get more economic use out of this card this time. Beware of the claim by RCL they have simplified things for our benefit, we simply don't believe you RCL. Speaking of which RCL need to sort out their welcome back party for their loyalty customers. It was non existent for the second year running. We loved the Virtual balcony and we had read reviews that the novelty wears off after the first night. Wrong, we loved it the whole cruise. Housekeeping staff were great as were the shows. Read Less
Sail Date November 2017
This was a cruise from southhampton to USA. The embarkation was poor at southamption as to waiting times which was due to the way the queues are organised. The arrival at Boston took a minimum standing time of ... Read More
This was a cruise from southhampton to USA. The embarkation was poor at southamption as to waiting times which was due to the way the queues are organised. The arrival at Boston took a minimum standing time of two hours to get off ship with queues stretching more than double the length of the ship to go through US customs; customs were quick; therefore the delays are down to RC. Similar delays were also on final embarkation of the ship. Again this was down to RC and not as claimed by RC due to port and customs. There is plenty of senior staff going around the ship checking on front of house staff and service. Front of house staff and their service was generally very good and the amount of senior staff are not required as standing around on phones/discussions do not assist the front of house staff or the service. More front of house staff and less senior staff would improve the passenger experience. i.e. there was a problem at the promanade cafe which saw 4 senior staff on phones and in discusions with each other. The addition of two front of house staff to serve the customers, then the kitchen could not keep up with the customers queues better if the seniors had actually joined the front line staff and back room to improve the service. Similarly the windjammer, certain dishes were not available for 15 minutes and front line staff having to complain on behalf of passengers. What dishes there were available e.g, sausages you could not get a knife through the middle and the ends were worse, this cannot be edible. At this time there was 3 senior staff checking the service in the windjammer. Possibly checking the product that was being served and assisting with service would have improved the customers experience. Read Less
Sail Date November 2017
Have been on a few other different cruise lines. This was our first on Royal Caribbean. Our cabin steward was brilliant. He informed me that they, and a few other, direct customer facing employees are not paid at all by the cruise line. ... Read More
Have been on a few other different cruise lines. This was our first on Royal Caribbean. Our cabin steward was brilliant. He informed me that they, and a few other, direct customer facing employees are not paid at all by the cruise line. They rely on tips for their "wages". Ours was definitely worth his tips. Embarkation was very smooth - don't listen to those that say it wasn't. We bought a package and only ate in the speciality restaurants.Whilst the food was generally of a high standard it wasn't really to my taste. I preferred the food in the Windjammer Cafe. As others have mentioned I did find the lack of toiletries and tissues surprising. That is the first cruise line I have encountered a lack of those things. Contrary to what others are saying - there was plenty to do. Quizzes, lectures, dancing, shows, ice shows etc. What more do you want! To the people that complain about lack of smoking space and then complain about the cigar room "stinking!" - what planet are you on! That's what non smokers put up with all the time. Not our best cruise ever. But that's because of penny pinching by Royal Caribbean. But would I take another cruise with them - yes. Read Less
Sail Date November 2017
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor ... Read More
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor menu selection, average quality. No sides of vegetables ? 2 No room safe, asked at customer service (twice), eventually turned up after 3 days. It then stopped working on THREE ocassions, complained at Customer Service, response poor and no manager available, showed complete lack of interest. 3 Enquired about transfers from ship to hotel and transfer to airport following day arranged by Royal Caribbean, again not really interested in helping me and made a bland statement that it would be sorted on day of disembarkation. (total lack of information) 4 Main Dining Room - repetative menu with little change. 5 Disembarkation at Miami (total chaos), no help from RC staff on shore who did not have any information and even sent us to wrong bus pick up point. 6 We were intending to book another cruise on board but after several cruises with RC have now decided to try another cruise line. Read Less
Sail Date November 2017
There is a definite decline of RCCL cruises out of Southampton. Without sounding a snob these cruises appear to becoming holiday centres like Butlins and Pontins on board a large cruise ship. We experienced smoking, very bad language and ... Read More
There is a definite decline of RCCL cruises out of Southampton. Without sounding a snob these cruises appear to becoming holiday centres like Butlins and Pontins on board a large cruise ship. We experienced smoking, very bad language and at times drunkenness in the casino and some bars. There were also charges put on our account that were incorrect, these were corrected when challenged, but continued for 3 days. When asked that if these hadn’t been questioned would we have been charged for them. The remarkable answer was a definite YES. The ship is very nice and found the waiters to be excellent, The cabin steward was 100% however the guest relation desk was somewhat questionable in their friendliness and manner. I have to say that I have been on several cruises mostly with Royal Caribbean and have noticed each time there appears to be a downward trend in the standard which I came to expect from this cruise line and therefore will be unlikely to cruise with them again especially as I reached their Diamond standard. I have filled in the comment questionnaire outlying the above comments however I’m confidently they will do nothing about it especially as some remarks are not very complimentary. Read Less
Sail Date October 2017
We are mostly independent travellers who have been using cruise ships over the past 4 years to see places we were curious to see but not necessarily for a lengthy stay. During this time we have taken 15 cruises - 4 Celebrity, 4 Disney, 3 ... Read More
We are mostly independent travellers who have been using cruise ships over the past 4 years to see places we were curious to see but not necessarily for a lengthy stay. During this time we have taken 15 cruises - 4 Celebrity, 4 Disney, 3 Royal Caribbean, 3 Princess and 1 Viking oceans. I have enjoyed them all for different reasons but this one will always stand out in my memory for the bawdiness of some of the passengers. Sad to say, this was also our first cruise out of Southampton and the offending passengers were fellow Brits. If you were in the wrong place at the wrong time, it looked like a booze cruise on steroids, with bad language and behaviour to match. I am sure that the vast majority of passengers were absolutely fine, and I am guessing that it was possible to enjoy this cruise without seeing any of this. Certainly in the dining room (we eat early at breakfast and dinner) and on the ship's excursions, the passengers were as unremarkable as any we have encountered on other cruises, and we spoke to many pleasant people. The cruise itself was okay, and I have only given it an average score because it did not come up to the very high expectations we had based on previous cruises, although the main reason for booking was to see the Canary islands and this was accomplished to a degree. We were very disappointed that the stay in Lanzarote was so short - 7 am to 1 pm - we should have done more research before we booked on that one. We saw most of the performances in the theatre and rate them okay to good. Darren Day was very entertaining. The cruise director did her job well enough, but really, trying to force people to shout 'Hello Clo' in unison when she came on was cringe-worthy. The enrichment programme included a retired airline pilot who gave interesting (peppered with a bit of old-fashioned sexist banter) talks. The talks were not that well attended which was pity. We had cabin 9600, a regular balcony cabin in the centre of the ship and it was fine. No complaints at all. We had the same dining room staff each evening, James and Hannah and they were just great; efficient, informative and good humoured. Mostly the food was good but I did notice more items on the menu aimed at the British which were cheaper to make. I am guessing that their food budget for cruises out of Southampton may be less generous than elsewhere. We are not foodies but even my husband commented upon the lack of chicken in the curry he had. And we are not given to ordering two entrees each! We had pre-paid for 2 coffee cards since we like good espressos and cappuccinos and have purchased them successfully with Princess. Think twice before you bother on Royal Caribbean. Firstly, who serves good espressos in a paper cup? Royal Caribbean that's who! We did complain at Guest Services and it was followed up big time, so they would provide tiny espresso cups on request thereafter. The joke was when we first enquired why this was being done at the counter, one of the baristas told us it was for 'safety' reasons. We laughed because there were glasses and mugs galore within sight. The coffee card has 15 punches. I think the dollar price was $36. A standard cappuccino was $3, so okay, if you have 15 of those you are ahead. But here's the rub ..... a single espresso is $2 and a double is $3 .... and they want 2 punches for the double! That's right, you could get 7 double espressos and 1 single for your coffee card, but if you charged to your Sea Pass card, they would have cost $23 instead of the $36 for the coffee card! Explain why that one is a bargain? My attempt at explaining why it could not be right fell on deaf ears. By the way, these exchanges with the baristas were carried out pleasantly because they are only doing their jobs and appear to work non-stop. In the end, using the coffee card was more trouble than it was worth and we had punches left over and got a refund for the second card. Tipping. I wish that they would build the tips into the cruise price for the UK market because it embarrasses me to read of the numbers of guests who have them removed. Just build them into the cost of your cruise people. Needless to say we leave ours in place and tip extra for great service. Embarkation and disembarkation was quick and easy and we parked our car within 100 m or so of the ship, and kept the keys with us. I can see that is a big attraction of sailing from a UK port. Our last cruise was into Fort Lauderdale where we were in line for 1.5 hours - although we have breezed through in the past. We have 2 more cruises booked out of Southampton, albeit with other cruise lines, so I am really hoping that this was a one-off in terms of passenger behaviour. Read Less
Sail Date October 2017
half-term holiday with the grandchildren (9&11). unfortunately as the children have a different surname (they are our daughter's children) we had to pay £109 to get a notarised letter giving parental permission) the ... Read More
half-term holiday with the grandchildren (9&11). unfortunately as the children have a different surname (they are our daughter's children) we had to pay £109 to get a notarised letter giving parental permission) the flow-rider and swimming pools and whirlpools kept them occupied most of the time. big queues at the flow rider. not enough time at the skating rink - very difficult to get tickets as there was only a 10 minute window between the sessions being released and being sold out. and this window was during formal dinner in the main dining room. as it was half term it would have been nice to have a children's entertainer. the juggler on the first night was superb. very funny but the rest was very mediocre. large queues to get them registered and then we never used the playrooms because they were surrounded by arcade games machines demanding money. a wonderful way to teach the kids to gamble good family scavenger hunt. Read Less
Sail Date October 2017
This was our second cruise, both of which have been with Royal Caribbean. Although overall it was good, I was slightly disappointed and don't think we'll sail with them again. Embarkation was good - it was very quick and easy ... Read More
This was our second cruise, both of which have been with Royal Caribbean. Although overall it was good, I was slightly disappointed and don't think we'll sail with them again. Embarkation was good - it was very quick and easy and so much nicer than an airport - and the ship is nice. There is so much on board with so many bars and activities that there is something for everyone to do almost all the time. We had sailed on the Independence of the Seas last time and the Navigator is almost identical - the only difference was it doesn't have a nightclub and has one fewer bar, and the whirlpools aren't cantilevered out on the sides of the ship. Other than that it's the same. That said, it's so identical I think it made it slightly less special for us as all the bar decor and everything is exactly the same and you didn't feel the need to explore as much. Our cabin was very nice (ocean view with balcony) and our stateroom attendant was excellent. Food was generally all very good, and we really enjoyed the ice show and the two shows we saw in the main theatre. Bilbao was also a really nice city to visit and it was very easy to get to without doing a paid excursion - you can just walk 15 minutes into very pretty Getxo and get the metro for €1.80 and then you're there. The beach at Getxo was also great in the sunshine if you don't want to go all the way into Bilbao. Le Havre is OK but there isn't much there. It's fine for a walk around though. I honestly don't know why anyone would want to get a 2-3 hour coach to Paris from there on a paid excursion. So those are the positives. On a more negative note - I think you get what you pay for and I think Royal Caribbean's standards are really slipping from what I've read of others' experiences. It wasn't really as much of a luxury holiday as I wanted, and at times it was much more Butlins-at-sea than I'd like. Dress codes are not particularly enforced in general and that made it feel like you could be sat on the strip at Benidorm when people were wandering around in joggers and football shirts. Royal Caribbean seems to be going much more for the mass market now, or at least it is for it's UK sailings, and that's a shame when you expect cruising to be a special treat. Also, our ship was fully booked and that made it VERY crowded at times. Breakfast was a nightmare if you weren't really early and it was very hard even to get a table. On the one sunny day the deck was so crowded you couldn't find a lounger anywhere, and in the evenings you could do a circuit of the bars a couple of times before you found a seat anywhere. We had quite strong winds sailing down the Bay of Biscay and back, and on a ship this size it meant there was a lot of movement from side to side and that made me and a lot of other people feel very nauseous. It's a hazard for the Bay of Biscay in October, but it made me think I would avoid any sailings now where there are whole days at sea because it just meant the day was wasted - I couldn't eat or do anything really and just had to wait until we'd passed the weather. It wasn't even that bad weather, but the ship is so huge that cross-winds really affect it so be aware of that. Overall, it was good but not as good as our first cruise (3 days to Bruges and Le Havre). It was over-crowded and not as fancy as I wanted, and for the money you could have a much nicer conventional holiday. Read Less
Sail Date October 2017
My partner wanted me to try out cruising. We did Northern Europe 9 nights as a starter. Glad it wasn't any longer!!! We had a Deluxe (it wasn't) balcony room, tired and dated. Entertainment was very holiday camp, which is fine ... Read More
My partner wanted me to try out cruising. We did Northern Europe 9 nights as a starter. Glad it wasn't any longer!!! We had a Deluxe (it wasn't) balcony room, tired and dated. Entertainment was very holiday camp, which is fine but your not paying holiday camp prices!!! I felt the whole thing was very comercial no personal touches, constantly being pushed to purchase extras i.e. Drink, food, internet packages and excursions the latter we didn't do through Royal Caribbean which I'm pleased about, having seen the prices and heard some of the other guest comments. Food in the main dinning area (ala carte menu) was very average. Food in windjammer (help yourself buffet) was much better, Staff were friendly enough, some of them clearly needed a holiday themselves and some of their uniforms were very tatty. There were a few that were really nice and helpful. Shops on board were poorly stocked and out of season. We paid £2,400 for 2 of us plus drinks package which was roughly £800 plus eating in the specialty dinning rooms £200 so the actual cost was around £3,400 for 2 in my opinion we could and have got a lot more for our money when not cruising. We spent Friday evening at sea Saturday in Cherbourg, that was nice Sunday in Le Havre most things were closed (badly planned) Paris is about a 6-7 hour round trip so not really worth it for the few hours you'd get there. Monday at sea Tuesday & Wednesday in Oslo, beautiful country do the hop on off bus tour well worth it. Thursday at sea Friday Amsterdam do the hop on off bus and boat tour well worth it. You don't get long enough here. Saturday in Belgium again beautiful, get the shuttle from the port. And do a river cruise, Again not long enough here so it makes the wasted Sunday in Le Havre even more annoying. Read Less
Sail Date October 2017
This trip was free for my wife and I-and I'm glad we didn't pay for anything except excursions and souvenirs! We have been on a couple Carnival ships, and a couple of Royal Caribbean ships (last year was the biggest and ... Read More
This trip was free for my wife and I-and I'm glad we didn't pay for anything except excursions and souvenirs! We have been on a couple Carnival ships, and a couple of Royal Caribbean ships (last year was the biggest and newest, Harmony of the Seas) and we were disappointed in the poor maintenance and cleanliness of the ship overall. Also, quality of food and service in the main dining room for dinner, and organization boarding the ship in Brugges, Belgium. Maintenance: Obvious bulb out in the main Metropolis theater, an accessible one. Cracked shower enclosure wall-the clear part next to the two parting doors-horizontal crack, halfway up, complete from frame to frame. Balcony sliding door that didn't seal up so we heard windnoise most nights. Refrigerator rocking on 3 feet, cabin attendant says "sorry, I don't know what they did that-they're all like that now", fixtures in room a bit beat up and trim loosened up, falling off around cabin. In the stairwell are some glass vases behind glass doors for show-a thick coat of dust-and they look like they'd be easy to access and clean. Missing "down" elevator button on wall just outside the Windjammer buffet. Food: Windjammer was so-so, but on occasion had better food (and cheesecake!) than the fancy dining room. Dining room-we're used to really high service there on previous cruises, like a really high end restaurant. The service from our waiter, from the drink server, and the food quality and choices were all disappointing. We ate at Chops Grille one night, an extra cost, and loved it. We used to get that level of food and service in the dining room. Overal organization-we loved how smooth embarking was initially in Southampton. We were on the ship in no time, cabins were available at 1, food and drink available everywhere. Our trip included drinks, premier package or whatever, and we took full advantage. To think, people were paying $65/day for unlimited drink package, per head. You would have to drink as much as we did to make that work!!! ;) Bar and serving staff mostly good, sometimes a wait for a server or you just go to the bar yourself. The servers would disappear, or spend time bonding with other cruisers while you waited 10 mins or so... Boarding in Brugges, Belgium was a mess: The local govt wanted to check passports, which is fine, but this led to an extra long line outside of the ship, many people wide and deep-approaching probably 45 mins to wait. At one point they opened a second gangway, and as we all shuffled to form a second line as well we go close to the boarding point only to be told that it was for EU passport holders only!!! We were livid-then we had to move back to the other line and lose 10 mins plus from our prior position. Grrr.... There were some unhappy people, some shouting, and with the shuffling almost physical fights between guests. The staff still weren't advising people waiting in line about which line was for whom-so that resulted in more unhappy people. What a mess. Inside the ship one "guest services" worker had the line after security wrapping around to enter the passport control station-but a security fellow, also ship crew, broke that up without talking to her first, she was then upset that it was breached-a few guests simply then walked away from this controlled area. Lack of leadership, organization, and people losing patience with it. We'll never cruise again on this ship, even though it was reportedly refurbished in 2014 it looked pretty beat up to us, and the crew was mostly really good and nice-but not over the top. Our cabin attendant was exemplary. Oh yeah, and the excursions-not enough capacity, some were sold out before we even boarded the ship! I know you can plan ahead and do that online-but we never had to in the past and it was a bummer to have options even a day or two out limited!!! Read Less
Sail Date October 2017
Cruise was chosen mainly based on ports of call. All of which we enjoyed. Embarking usually was smooth. Whenever it was time to return to ship, lines were very long. Cruise was crowded and there were always lines whether to eat, if ... Read More
Cruise was chosen mainly based on ports of call. All of which we enjoyed. Embarking usually was smooth. Whenever it was time to return to ship, lines were very long. Cruise was crowded and there were always lines whether to eat, if you had a question or needed help at the main desk. We only used RC as a means of transportation to St. Michel and Brugge. Otherwise we did shore excursions on our own, which worked out fine. Cabin was clean, neat and well maintained. Overall, ship appears a little worn, but well maintained. Food overall was of very poor quality in main dining room. Overcooked, lots of sauces, not real fresh. Windjammer was a typical buffet scene, which is not how we like to dine; but for the most part food ddi seem a bit fresher. Actually, food was aimed at the typical child: lots of fried things, lots of sauces, hamburgs, pizza, hot dogs. We did have beverage package. Wine prices were still high with 40% discount and very limited selection considering you're onboard for 8 days. Read Less
Sail Date October 2017
We went on this cruise with a group as a business trip. The food was below par, the buffet was the leftovers from the dining room the night before. The Saphire Dining Room meals were equal to a Chili's or Red Robin in the US. ... Read More
We went on this cruise with a group as a business trip. The food was below par, the buffet was the leftovers from the dining room the night before. The Saphire Dining Room meals were equal to a Chili's or Red Robin in the US. Definitely not getting what you paid for. We ate in Chops one night, food was OK, but it would be what I expected in the main dining room, and I would expect better from one of the specialty restaurants. Entertainment was short and choppy; 30 minutes here, 15 minutes there, but nothing to hold you there or keep you entertained. We did the drink package which was very expensive, but cheaper than buying 3 drinks a day. Our balcony suite had ripped sheets on the bed, the picture frame was so tarnished it looked black in the left corner, we had 6 bottles of water in the room for the entire 9 days, if you wanted free water you had to get it on a different deck, if you ordered it to your room, you paid a room service fee. It's a giant floating mall where they nickle and dime you for everything. I'm very sad that cruises have become so below average. We won't be cruising anymore. Teresa Read Less
Sail Date October 2017
We are just back from a 14 night Navigator cruise from Southampton, to the Canaries and Morocco. I have to say I am a little disappointed and it feels like RCCI is slipping a bit in terms of quality and service in terms of the hotel ... Read More
We are just back from a 14 night Navigator cruise from Southampton, to the Canaries and Morocco. I have to say I am a little disappointed and it feels like RCCI is slipping a bit in terms of quality and service in terms of the hotel experience. The Cruise Director 'Clo' and her crew were great and we had no problems with the entertainment on board or the Ports of Call (although we would never visit Agadir again) We found the Windjammer experience to be the worst we have had on any ship. There were very few staff, tables were not cleared, there were never any clean cups or mugs at breakfast and subsequently, queues for tea and coffee. Cutlery baskets were also frequently empty and Wait staff just shrugged and looked blank when questioned on the lack of basic essentials to have a meal. Food was very, very repetitive with the same stews and carved meats every other lunchtime. And if I ever see another crab cake..... The ice cream machines were filthy with broken cones and pools of melted ice cream everywhere. Very little clearing up seemed to be done, and it was not the high standard experience we have been used to. We did not visit the Windjammer in the evening so I can't comment on that. Dining Room (Evening, Sapphire) was a disappointment as well. Our waiters were very attentive but the food is just not what is used to be. Cheap cuts of meat, boring dishes....a far cry from the days when I came out of there feeling like I had just been to a top class restaurant. We were in a junior suite which was dirty on the day we arrived. The bathroom sink had two large coffee cup stains on the marble - an oversight perhaps which was sorted out - but there was old toothpaste around the sink too...I wanted to get a bottle of flash and have a go myself. The bath was stained, the chain and plug were filthy and rusty. Drainy smell and inside of toilet bowl was also discoloured and badly stained, with black rubbery bits floating in the water after every flush. The balcony was filthy with engrained dirt - not rust - and the glass was dirty too. The room just felt a bit neglected, tired and old. No staff to be seen anywhere, they used to be everywhere polishing glass or dusting. I enjoy cruising, and I used to love the luxury feeling of being on a ship, our first few cruises on Brilliance and Celebrity Summit were absolutely amazing. I realise ships get old and tired...but there is no excuse for no clean mugs in the morning for breakfast! We are top tier members and the incentives are there....but we are seriously doubting we will cruise with RCI again. Read Less
Sail Date September 2017
over all we had a fab time on this ship the staff are very friendly and helpful the ship is spotless clean and most activities were well attended we did have problems with getting a seat on the promenade as the ship was full we had no ... Read More
over all we had a fab time on this ship the staff are very friendly and helpful the ship is spotless clean and most activities were well attended we did have problems with getting a seat on the promenade as the ship was full we had no problem getting seated in the windjammer even tho the ship was full the entertainment was excellent but the one down note was one big problem was with our room 3003 and as the ship was full we were unable to be moved the room is very small and very claustrophobic if you were trying to get something out of the wardrobe and someone was in the bathroom all most impossible to open both doors at once without hitting someone and then to top the size of the room its very noisy we have been kept awake till the early hours with very loud music that you can feel vibrate through the bed if your given this room ask to be moved before you board or stay out till at least 2am Read Less
Sail Date September 2017
This was my first cruise with Royal Caribbean, and I chose it for the itinerary which included both Morocco and Paris as well as several stops in Spain, Portugal, and the Canary Islands. We did not spend time in Southampton prior to the ... Read More
This was my first cruise with Royal Caribbean, and I chose it for the itinerary which included both Morocco and Paris as well as several stops in Spain, Portugal, and the Canary Islands. We did not spend time in Southampton prior to the cruise nor afterwards, preferring to spend our layover time in NYC. We very much enjoyed meeting our dining companions at dinner, all of whom had much prior experience with RCI and could inform us about other ships and good itineraries. A plus for me was being able to purchase WiFi access for the entire cruise without having to do it in chunks of time, trying to estimate how much I would use. However, I don't think I will cruise with RCI again. It is the attention to the small details that matters to me, and I felt that was mediocre at best on this cruise. Our major complaint came on the final day: disembarkation was chaos. Bags had been tagged with numbers, but the same numbered bags were not always in the same grouping, making luggage difficult to find, especially for those of us with mobility problems. The bus to Heathrow filled up with luggage before all the people were accommodated. We were the last two people allowed on the bus. I don't know what they did for the remaining passengers. Read Less
Sail Date September 2017
I thought the short flight would appeal however travelling over the bay of biscay was terrible I suffered terrible sea sickness which I never experienced before so I would not choose that route again I have been on this ship three times ... Read More
I thought the short flight would appeal however travelling over the bay of biscay was terrible I suffered terrible sea sickness which I never experienced before so I would not choose that route again I have been on this ship three times before and I felt that the standards had slipped a little I still enjoyed the trip but just not as much as before - I feel there were lttle extras before that we now don't have like nicer toiletries etc. The food choices were not as varied as before and I feel that the entertainment was good but not very different - also we used the stay a while facility and we were led to believe we could use the ship as before and this was not the case they shut down your sea pass. We could not use the facilities as we were led to believe unless we paid more money so I was confused as to what we paid the thirty nine dollars for so w complained and it was sorted however we do know that other people were not as fortunate as us Read Less
Sail Date September 2017
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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