Sail Date: March 2018
Wanted to finish our exploration of the Caribbean with going to the ABC's. Cruise was great though lots of complaining from crew over recent changes and it is showing up in their service. Dining and casino staff has been cut back, ... Read More
Wanted to finish our exploration of the Caribbean with going to the ABC's. Cruise was great though lots of complaining from crew over recent changes and it is showing up in their service. Dining and casino staff has been cut back, couldn't even start playing Texas Holdem because they didn't have a dealer available, so we the customers had to wait! Poorly scheduled timing of shows with dinner times!! The first finale show we went to where the dept heads and captain couldn't even attend. They instead showed a pre-filmed sequence showing just how CHEAP they are getting. Half the times we ordered room service which now you have to PAY for, it didn't show up. Though we called to complain and received it for FREE for being so late! This was our 9th cruise on RCCL and maybe our last............ just to many other choices out there right now. Yes you can have the biggest and newest ships out there but if you can't give a good experience, people will go elsewhere!! Read Less
4 Helpful Votes
Sail Date: March 2018
This was our first Royal Caribbean Cruise, and it will likely be our last. It's not for lack of trying from some of the staff, however. We had a GREAT head waiter who worked hard to rectify my complaints, a fantastic room steward and ... Read More
This was our first Royal Caribbean Cruise, and it will likely be our last. It's not for lack of trying from some of the staff, however. We had a GREAT head waiter who worked hard to rectify my complaints, a fantastic room steward and very good service desk personnel. The problem is that I had to complain about anything on a cruise. The major problem my family experienced was with the organization and availability of food on board. If you're used to a 24 hour availability and ease of obtaining food, this is not your cruise. That's not to say it doesn't exist, it does in a small cafe called the Cafe Promenade. But it is a SMALL cafe, and there are 3,800 guests. The other 24 hour option is room service, but beware...it comes with a $7.95 delivery charge and an 18% gratuity. On the week we sailed, it was also a spring break week. These kids were hungry, thirsty...and LOUD. The largest dining room on the ship, the Windjammer Cafe, closed at 9:00 p.m. How foolish with so many kids on board. Pizza, hotdogs and hamburgers should've been on speed dial. In general, food service seemed to suffer from poor organization and lack of preparation. In addition to these concerns we also experienced a late room service delivery with the incorrect order. Our Cabin Steward was also top notch...great guy who kept us supplied with ice and quickly responded to our needs. But again, we had them. Overall our room was very clean, but we did experience one curious event. We received a note that our balcony was to be painted while we were in port. That was okay as we were "in port' and out of our room the entire day. When we returned, our balcony railing had been varnished. It was beautiful...but we noticed what appeared to be blood droplets across our bed linens. We couldn't figure out how they got there...I presumed one of the workers had cut him/herself. But we'll never know. Steve (our steward) quickly changed all of our linens. The entertainment on board ship was hit or miss. LOVED the ice show (Ice Dancin')...saw it twice. We experienced two of the big production shows: one centered around ballroom dancing and the other was also a musical review called "Backstage Access." All three were sort of period musical reviews and could've benefited from more variety. I wasn't impressed with the Latin band that played throughout the various venues. They were talented enough, but none had an overabundance of personality. The same can be said for the majority of the staff on board. Most were pleasant, few were effusive. Nur, Roy, Nuron (these were our Sapphire Dining wait staff) were wonderful...as were a few other folks I met along the way: Wilbur, Christian and Cuddy come to mind. This was my daugher-in-law's first cruise experience. She enjoyed it. It was my sixth...I did too, but not enough to heartily commend Royal Caribbean to someone else. Read Less
Sail Date: March 2018
This is my 18th cruise on RCCL ships since the 1980's, and now as a "super senior" cruiser, I can reflect upon the recent changes in the RCCL cruise experience. This cruise was on Navigator of the Seas, Sunday, March 11, ... Read More
This is my 18th cruise on RCCL ships since the 1980's, and now as a "super senior" cruiser, I can reflect upon the recent changes in the RCCL cruise experience. This cruise was on Navigator of the Seas, Sunday, March 11, through March 16, 2018, out of the Miami cruise port. GETTING THERE: Booked airfare independently from RCCL's Choice Air, arrived at Fort Lauderdale/Hollywood International Airport on SWA. Purchased RCCL's round trip ground transportation (bus) to the Miami cruise port. If you do fly into FLL in the morning anticipate arriving at the Miami cruise port after 12 noon or later. EMBARKMENT: Once you arrive at the port, you luggage will be off loaded and porters will take your luggage to be transported to the ship. Getting into the cruise port building is somewhat chaotic, they first check you sea pass and passport, then up the escalator to go through the metal detectors, then you get into your designated lines dependent upon your cruise level status (I am at Diamond level) so the line wasn't that long. They take you information and credit card take your photo and present you with your seapass key card which is your on board charge card. Getting on the ship after that was quick. ON BOARD: Once on board, time to hit the Windjammer Buffet on Deck 11 aft (rear). The presentation and quality was okay, not great, but not bad. It will be crowded. The staterooms opened up shortly after 1:00 pm. YOUR STATEROOM: more details below, I was greeted by my cabin steward, they are now called "stateroom attendants", which sounds like a downgrade, I prefer to use "steward". My steward was Rupesh Kimar, who asked if I had any request, and I had only two a bucket of ice in the evening and only a evening bed turn down as I sometimes nap in the afternoons. ROAMING THE SHIP: This was my second trip on Navigator of the Seas it has a very nice promenade with the shops and where the sea day merchandise "sales" are located. Be prepared to be bombarded with the ship's staff trying to up sell you to the "dining" package/specialty restaurants, spa treatments, liquor and soda packages. MAIN DINING ROOM (MDR): I selected the "my dining time (MDT) in the Sapphire main dining room on deck 5 at 5:15 pm. I was seated at table 615 and received excellent service from Galwin and Mohammed through out my cruise. I dined in the MDR four of the five nights. I have noticed a streamlining of the service, the assistant waiter used to present you with a tray and serve you rolls or bread, now there is a basket of bread and rolls on the table (self service). The menu selections have been "standardized" on one page for the appetizers, main course and desserts. The dessert menu used to be on a separate menu. The quality of the food in the MDR is fine, not large portions but adequate to satisfy your hunger. There is a vegan, pasta, meat, poultry and fish selection with some daily offerings. On the appetizers, escargot was offered only three nights, it used to be served every night, but not too many people like snails. The shrimp cocktail is only four minimum sized shrimp, you can order two if you like. During this cruise, they did NOT service lobster tails, but did have prime rib on the menu on the last evening. Overall the quality of the food was average. ENTERTAINMENT: Production shows, music from the ship's band and a comedian, were fine, its not Broadway or Las Vegas. BEVERAGES: Mixed drinks are expensive, cocktails go for $10+ and beers ate $6.75 for a 16 oz aluminum bottle, specialty drinks are about $10, this plus the 18% tip can add up. It almost encourages you to purchase the drink package, but then you may have a tendency to drink to excess. THE CASINO: The casino has a variety of older generation slot machines, and quite frankly, during the entire cruise, I did not hear of any big winners, but alot of passengers who lost money in the machines. It now takes $5 to get ONE POINT, towards the quest for a free room under the casino program. To get a free interior cabin it takes 2400 points, an ocean view it takes 3600 points and for a balcony it takes 4800 points, so to get a interior room, you have to run about $12,000 through the slot machines. On the table games, I gambled about 20 hours for the entire five day cruise at the $5 minimum bet on Ultimate Texas Hold'em, which amounts to $20 a hand, and only "earned" a $300 cruise discount off a future cruise which must be booked within 30 days of this cruise. THE CROWD: Like I mentioned early, this was a college spring break cruise, so the ship was loaded with college aged "kids" (young adults). For the most part these "kids" were well behaved, there was enhanced ship security, which took care of the few minor problems. If you travel during the NCAA "March Madness" tournament, expect the pool bars to be packed five or six deep, as most of the "kids" get the drink package on these short cruises. Beverage waiters are few and far between by the pool on sea days as most of the young passengers get their drinks at the pool bars. SPA and SHORE EXCURSIONS: I did not do the spa or any shore excursions, as I have been to Mexico on several occasions and been there, done that. LIQUOR and SPIRIT PURCHASES on board: For the most part, you do get a deal on liquor and cordials from the ship's store, however, I have noted that the prices have increased about $5 a bottle for my Jack Daniels sipping whiskey. But you can still get vodka and amaretto for about $20 a bottle which is still a good deal. DISEMBARKMENT: Is a breeze, you can eat in the Sapphire Dining Room or the Windjammer Buffet. In the Windjammer, avoid what tastes like powder scrambled eggs, it is dry and tasteless. The last morning buffet ibreakfast is scaled down. Getting off the ship, once you tag number is called if you do not do the walk off with your luggage took only about 15 minutes, you go into the cruise terminal and pick up your luggage and go through customs. The whole process took about a half an hour. A final TIP: if you book via RCCL's Choice Air expect a very early flight on the day of departure and a very late flight on the way home. Consider booking via Choice Air to get to te ship, take the ground transportation, then book the return flight independently with RCCL's ground transportation to get a early afternoon flight for your trip home if it is offered by our airline of your own choosing. Read Less
Sail Date: March 2018
We used to love Royal Caribbean, and maybe it's just the smaller ships that are not as good as they used to be. We loved Allure when we were on it 3 years ago, but Navigator was a disappointment. We were not overly happy with the ... Read More
We used to love Royal Caribbean, and maybe it's just the smaller ships that are not as good as they used to be. We loved Allure when we were on it 3 years ago, but Navigator was a disappointment. We were not overly happy with the food (not much flavor to the meat) and the lack of variety on the dinner menu. It seemed like the same items every night, with maybe one or two different options. The service was great, but the food wasn't. There was only one show a night, so not much to do after it ended at 8:45. The headliners were pretty good, but the ships dancers were not all that great. The orchestra was wonderful.... really great musicians. There was music all over the shipping the evenings (which was always great) but not enough places to sit and listen to it. There were two "adult"shows, but one wasn't until 11:00. Not much to do between 8:45 and 11:00. The ship seemed over crowded all the time, from embarkation until the last day. The Windjammer was packed to the gills all day......hard to find seating. "Main Street" was a mass of people, and leaving the theater was a total road jam. Not planned well. There was no Captains party or cocktail party for returning guests. We will either try other cruise lines or only do the mega ships. Read Less
Sail Date: March 2018
The cruise and staff were friendly, the ship is showing its age starting to get run down and dated. All services were ok no issues bar staff was friendly drinks were ok. Seemed like some of the drinks were sub par in some bars almost ... Read More
The cruise and staff were friendly, the ship is showing its age starting to get run down and dated. All services were ok no issues bar staff was friendly drinks were ok. Seemed like some of the drinks were sub par in some bars almost watered down. The food in the windjammer was tasteless and lacking quality. Many of the same choices night after night with a different name. All the fish tasted the same some nights very dry others almost raw, Most of all the choices were lacking any flavor with the exception some were extremely salty. Very sad that the Nachos and tacos on the last night were probably the tastiest items of most dinners. Breakfast wasn't bad if you got an omelet for egg choices the scrambled eggs were disgusting watery almost like they were made from powder. The shows and entertainment were great the casino was fun with the exception of the strong stench of smoke. Read Less
6 Helpful Votes
Sail Date: February 2018
My wife and I originally planned to go by ourselves for a 10th anniversary cruise. Our honeymoon was taken on Freedom of the Seas back in 2008. However our childcare fell through and we had to rebook with 3 children ages 5, 2, and 7m. Our ... Read More
My wife and I originally planned to go by ourselves for a 10th anniversary cruise. Our honeymoon was taken on Freedom of the Seas back in 2008. However our childcare fell through and we had to rebook with 3 children ages 5, 2, and 7m. Our travel agent secured a Family Oceanview stateroom for us on Navigator and the total for the cruise didn't break the bank for us after adding the kids. We had taken our oldest son on Royal Caribbean before when he was 2 so we knew what to expect for childcare under age 3. Cabin See "Cabin Review" Dining Windjammer is a feeding frenzy at certain times and good luck getting a table for 5 unless you stake the place out all day. Food was about Golden Corral quality. Not as good as it was 10 years ago. Staff was helpful and friendly. The passengers were rude and pushy. But that's the quality of most of the people that I've seen eating at the buffet on my last 4 cruises. Sapphire Dining room was great. Food was good, not great. They no longer have filet mignon or lobster tail nights. You can order it but you have to pay a premium. One formal night on our 5 night cruise. The wait staff was FANTASTIC. I can't say that enough. They showed a lot of patience dealing with our 3 kids and their picky attitudes and lack of manners. I commended them for it. They were the highlight of the cruise. They impressed us so much the first night we stuck strictly with them for all meals unless my wife and I wanted to grab a quick snack from the buffet. Breakfast and lunch in the dining room had buffet options in the center of the dining room or you could order off the menu. With our kids it was easier just to grab a few things from the buffet. Embarkation Annoying, but that's expected. Once on the ship it was much better after you get past all the people harrassing you to buy extra things like drink packages, lanyards, dining packages, internet, etc. We were able to get to our room and by dinner all our luggage was at the room. Enrichment Activities N/A Entertainment One weird thing I noticed about this cruise was that the Cruise Director seemed to be MIA. On every other cruise I have been on (Both RC and Carnival) the cruise director is very active on the PA system and leading different activities. The only time I heard anyone on the PA was every morning the captain would give a briefing of the weather and when we would be able to get off the ship when we were docked. No announcements of shows coming up, activities on the pool deck, etc. I dont even know who the cruise director was. That being said we didn't check out many of the shows since we just wanted to relax in the hot tub after dropping the kids off at Adventure Ocean. Fitness and Recreation Has the usual Flow Rider and Climbing wall. Has the fitness center. Fitness center was calm and quiet so there weren't obnoxious music videos blaring on all the screens. Onboard Experience Overall it was average. RC seems to be nickle and diming everyone much more than they used to. Filet mignon and lobster tails used to be included in the dining room, they are now a premium price. You pay full price for a 7 month old infant and THEN pay an hourly fee in daycare AND gratuities for an infant that does nothing but drink breastmilk we brought ourselves and nap. Can't use the pool. Can't use the casino :D Room service is now a mandatory fee as well as gratuities. It just seems like after 10 years they are removing more things from being included and keeping the price the same. I realize its probably the people that order 40 lbs of cake at room service and eat maybe 3 slices, the rest of us have to suffer. Service Room attendant was average. The dining room staff was fantastic. Adventure Ocean staff was also great but I only had one complaint. The nursery is listed as "drop in daycare" on multiple documents. However if you don't pre-book times you will get lectured about needing to pre book because they are just so busy with the one single child in the daycare. At any time literally all the children could rush into the nursery and they would be overwhelmed with babies. There were never more than 2 other kids in the nursery aside from our two under 3. Childcare Our 5 year old LOVED Aquanauts. On our first night he said he wanted to go mini golfing, so after dinner we dropped the younger ones off at the nursery and took him mini golfing for an hour. He said he had fun but we dropped him off at AO and after we picked him up at 10 he said he "missed ALL the fun" for the hour we spent mini golfing. So we always took him up there any chance they were open. Every night he was coming back with some creation "alien poop" (slime) or a balloon animal or a superhero cape and telling us stories of what he did. We booked adult excursions so we were able to book the time for both port days for the kids to stay at adventure ocean and the nursery. They will feed the kids and take care of everything for them. Shore Excursions We booked independently through local vendors that we researched at the ports before we went on the trip. Places like GoBe.com or CheapCruises are good. They offer the same excursions for less cost than booking through Royal Caribbean. We've also had luck just going into the port and talking to local tour companies. Overall we had fun but I'm disappointed in the quality of the cruise compared to previous cruises I've had with Royal Caribbean. Maybe we will try one last cruise on one of their top ships to see if the experience is any different before I give up my loyalty to them completely. Read Less
6 Helpful Votes
Sail Date: February 2018
This was my first cruise with RC in about 15 years. I 've spent the past 24 hours deciding if I was going to provide honest feedback. For the past 10 years we have been on each of the Disney ships for 5,7, and 10 day sailings. ... Read More
This was my first cruise with RC in about 15 years. I 've spent the past 24 hours deciding if I was going to provide honest feedback. For the past 10 years we have been on each of the Disney ships for 5,7, and 10 day sailings. Our process getting on board the Navigator was seamless from the time of drop off at the terminal. The room attendant was very nice. We were able to secure excursions and reservations to restaurants with relative ease. My party experienced frustrating issues with the My Time dining (for which the staff was profusely apologetic and attempted to rectify the situation). The first night there was a considerable delay with our food and frankly, I was moderately disappointed with some of the basic choices. On the second night there was a mix up with wine (which we had to send back as it was undrinkable) and honestly while I understand the importance of reiterating how 'seriously' the evaluations are considered, I was sick of hearing it. The Chops Grille was exceptional and Izumi also quite nice. The extended limitation of menu choices at Sabor was very disappointing....and we had to switch our reservation while at the restaurant because my personal menu request of substituting vegetables for tortillas or taco shells was not understood. Again, the menu was exceptionally limiting. In this current social climate I would expect that any and all restaurants would have accommodating menus for a variety of dietary needs. Through no fault of the waiter or staff, my requests were not understood. Finally the most frustrating issue was the checkout process. We elected to Self Assist. Because I missed the towel return the night before, I dropped my towels the morning of disembarking. I purposefully waited on the guest services line to verify that my return had been credited to my bill. This was at 7:15. It was verified. Upon trying to disembark with my 8 year old son after waiting on line for 30 minutes we were informed that I needed to go back to deck 5 and rectify my bill. "You can just come up to the front of the line and get off when you are done". I was traveling alone with him. And all of our luggage. It was impossible to have him join me, fight the line, wait on guest services and rectify the simple solution without a great deal of stress and unnecessary delay AS I HAD BEEN AT GUEST SERVICES AT 7;15. While I did not ask directly at that time if there was anything I needed to address I'm wondering why the big red flag popped up on the gangplank with 200 people behind me instead of at the guest services desk when I was there the first time at 7:15. My billing issue could have been easily resolved then. To say that the attendant trying to get to the others off the ship was dismissive was an understatement. "Just go to Deck 5 ma'am". I understand it was not her problem....but it's quite an assumption to think that a few hundred people were going to be tolerant and accommodating for me to fight for re entry, park my kid and then run and wait on line AND THEN push past everyone to get back up to the front. I was at guest services at 7:15. I will be sailing on the Anthem next month, and frankly would cancel the trip if I wasn't going to be out money. I will not entertain another 5 day trip on RC again. It was very apparent that this was geared to a lower budget experience. For us it was a last minute "extra" that we booked around Christmas this year. I'm truly hoping that the other family members I talked into our March 31st trip have a better experience. Read Less
6 Helpful Votes
Sail Date: February 2018
This cruise was okay. My wife had paid for a Happy Anniversary room decoration that was supposed to be ready when we arrived and it wasn't, ruining the surprise. The first night at dinner was confusion: They took us in and then ... Read More
This cruise was okay. My wife had paid for a Happy Anniversary room decoration that was supposed to be ready when we arrived and it wasn't, ruining the surprise. The first night at dinner was confusion: They took us in and then looked around like they didn't know where to sit us. Then we felt rushed and steaks were cooked at wrong temps. The next day at lunch we were seated at a table that still had a dirty tablecloth and crumbs on it. After this, we had a new waiter at dinner named Jayesh who really made a difference for us. He was great! He was personable and cared about how his customers were being treated. The only other food type issue was the fact that they didn't have the free soft serve ice cream available after 9pm like Carnival does. Why not? Oh, probably to make you buy ice cream from Ben & Jerry's or get a shake at Johnny Rocket's. It's a simple fix that many people complained about. Be careful if you go to the little lecture about shopping at the ports - it's like sitting through a horrible infomercial. These guys MUST be getting a kickback from these overpriced stores they "recommend." You can get better deals elsewhere. We really enjoyed our time in Cozumel and the cabin stayed clean, however, the beds were hard and the AC didn't cool much. Other than these things we did enjoy the ice skating show, the game shows and the comedy on board. Being with my wife and celebrating our 25 year anniversary made it a great cruise! Read Less
1 Helpful Vote
Sail Date: February 2018
We wanted a cruise out of Miami to celebrate a birthday and as a reunion of family members. We cruised on same week last year on Norwegian for 3 day cruise which we felt was not long enough. I was not interested in Mexico ports but others ... Read More
We wanted a cruise out of Miami to celebrate a birthday and as a reunion of family members. We cruised on same week last year on Norwegian for 3 day cruise which we felt was not long enough. I was not interested in Mexico ports but others in the party went ashore. The service was okay. As usual there were some crew that were great (waiter) and others that were not very good. We prepaid our gratuities and I'm actually rethinking if that's a good idea. I'm a smoker (sorry) and I expect to always have to go outside to a specific area to smoke. No problem. But the designated area outside of the 4th floor dining room was disgusting. People left empty glasses and spilled beverages made the deck sticky. At least 4 crew members walked by this and did nothing. There was no outdoor dining venue on this ship. It would have been great to have breakfast or lunch especially on port days outside. The spa was very good. I had an excellent massage therapist and went back for a second massage with her. Read Less
Sail Date: February 2018
We chose this 5 night cruise on the Navigator to celebrate my 60th birthday. We had not been to the two ports, Costa Maya and Cozumel so we thought it would be a good way to explore some new places. Embarkation in Miami was confusing in ... Read More
We chose this 5 night cruise on the Navigator to celebrate my 60th birthday. We had not been to the two ports, Costa Maya and Cozumel so we thought it would be a good way to explore some new places. Embarkation in Miami was confusing in that they had to put people in different places to wait and some people didn't want to sit for fear of being last. We were delayed by about an hour and were on the ship at 12:30. We had a balcony cabin that was nice and well kept, our room steward Miguel was wonderful. We enjoyed nightly drinks in Bolero's lounge which was our favorite place to relax. Our biggest disappointment on the cruise was the food. We ate in the MDR most nights at the 5:30 seating, did breakfast and lunch in the Windjammer and ate once at Johnny Rockets. We all thought that the food was bland and on at least two occasions someone from our party had to send their entree back to get something different. We had four people in our party and the first night we were seated at a table with two other people. The second night they asked if they could move us to accommodate a party of 19 and we were moved upstairs. The service was poor and the drinks were not prepared properly. The entertainment on this ship was good with the exception of the comedian that was on the first night, he was not funny at all. The shore excursions we took were the Salsa and Salsa in Costa Maya and the Tulum Shopping excursion in Cozumel. We thought that both of the excursions were excellent and we had awesome guides. We only found out when we got home about the ferry explosion two days before we arrived. Although we did like the excursions we did not like the ports at all when we were shopping or walking around. We were constantly harassed by sales people trying to sell us cigars and souvenirs. It was the worst at Playa Del Carmen after our Tulum excursion. I would not go back to either one of these ports unless they were part of a cruise that went other places. I would not go ashore in Costa Maya again just because there is not much there to do. This was our third Royal Caribbean cruise and definitely not our favorite. Read Less
Sail Date: February 2018
I live in south Florida so I came straight to the ship from home. I was supposed to get priority check in. Instead there was an hour and a half of a snaking line to navigate at the port of Miami. First time on Navigator of the sea. ... Read More
I live in south Florida so I came straight to the ship from home. I was supposed to get priority check in. Instead there was an hour and a half of a snaking line to navigate at the port of Miami. First time on Navigator of the sea. First visit to Curacao and Bonaire. The food in the dining room was very very bland and repetitive. There was an over emphasis on the staff trying to sell speciality restaurants, We ate dinner in the Sapphire dining room every night. Breakfast and lunch was either at the buffet or Cafe promenade. The ice cream at the buffet and in the dining room had ice chips. The frozen yogurt left much to be desired, The after dinner offerings in the theater was not up to the standard I have come to expect from Royal Caribbean. There seemed to be an attempt to save money by using the same group of singers and dancers several nights. While there was individual talent the shows lacked diecction and cohesiveness. Parts of the ice show was very well done but having been a fan of ice dancing for years, some of it lacked professionalism, The headline shows seemed to be the B team of performers. I don’t think magic shows are entertaining. The same for jugglers, If I wanted circus entainiment I would not get on a cruise ship. I took tours on three islands. None of them was worth the money. Kayaking tour on Labadee turned out to be a fast paddle to a beach clearing where Haitian men kept trying to sell the same junky trinkets. There was nothing worth buying but I bought junk anyway just to contribute to the Haitian economy, Poverty is hell. In Bonaire the tour consisted of a fast ride around the island in a van with non working air conditioning. We were taken to see salt. Some very small slave huts and a lizard up a tree. None of this was very interesting. The tour in Curacao consisted of two stops, one was a lookout which was more about a store front selling trinkets and charging $ 1 if You needed to use the rest room, The other stop was to the Curacoa liquors factory. Very small operation that you can walk through in 5 minutes, The museum there was a misnomer . It was a shabby old house consisting of old pots and pans with nothing labeled an any way. I traveled with a friend who usually go cruising with me. We did not purchase any of the special restaurants meals. Sine the coffee in the dining areas were unprintable I had to visite the coffee bar to bug a decent cup of coffee twice a day, Navigator of the Sea is a novelty ship. However after sailing on Oasis class ships this one lacked some of the facilities such as a merry go round gut I knew that going in so I was not disappointed by this. I was however very disappointed that the water in the pools was so cold the entire cruise that I did not go in the pool even once. Most people did not do so either. Surely RC can have a heated pool available. Read Less
Sail Date: February 2018
This cruise was a pretty mixed bag. We went on a cruise with RCI in 2010, same class of ship, and I had expected a similar experience. Unfortunately, we were somewhat disappointed. I was travelling with my husband in the same cabin ... Read More
This cruise was a pretty mixed bag. We went on a cruise with RCI in 2010, same class of ship, and I had expected a similar experience. Unfortunately, we were somewhat disappointed. I was travelling with my husband in the same cabin and my mother and cousin in an adjoining cabin. Both my mother and cousin have some mobility issues, because of this we requested boarding assistance. There was a very long and miserable wait for wheelchair assistance. With two RCI cruises boarding on our sail date, they were down to one wheelchair to assist guests. The frustration was real. Once to our cabins, it was pretty standard. We had balcony rooms, and they were very nice. Our room steward got our connecting door opened and the divider between our balconies opened, very quickly. He was definitely one of the bright spots of our cruise. He greeted us in the mornings and evenings, asked about our day, and was incredibly responsive to our needs. Our rooms were clean, and our towel animals fun. He always had the ice bucket ready, and even sent the drapes in our room out for cleaning. I think the guests before us must have really liked cologne. The beds and pillows were pretty bad, but I don't think that is all that unusual. The balcony was spacious enough for 2 chairs, a small table, with room to move around. The view, of course, could not be beat. Skip room service, unless you are in the mood for cold breakfast. The new surcharge was implemented AFTER I purchased my cruise, which was one of those annoyances. Just the small nickel and dime things, the cutting of corners, the constant push to buy something more... It's not relaxing. We had 5:30 dining, and an amazing wait staff. We had a table full of experienced cruisers, and Amanda did an amazing job fielding our happiness and our unhappiness. Unfortunately, there was a lot of unhappiness over the food. Breakfast and lunch in the main dining room were so much better than dinner. While there were a number of choices, the actual food was pretty mediocre overall. I'm a dessert fan, and dessert was particularly uninspired. There were some bright spots in a crab cake that I could've eaten every night, and some fantastic fruit soups. Again, I can't stress enough how amazing the staff was. We ate in one specialty dining restaurant, and enjoyed it. We selected Sabor. The guac was fantastic, the margaritas were strong, and the actual meal was delicious. Service, food, drink, and even dessert did NOT disappoint at Sabor. We enjoyed Johnny Rockets a couple of times, it is always yummy and the occasional dance show is a hoot. There is plenty to do on the ship, and the shows we saw were really good. Don't miss the ice show! We also caught the Las Vegas Tenors and a ventriloquist. All amazing. We did book a couple's massage, which was pretty nice, but the constant pushing of products was definitely not the best. Next time, I will save a lot of money and just have the massage before I leave. Had there not been the weird push for detox pills and who knows what else at the end, I would have enjoyed the experience much more. In Labadee, we did a little shopping and enjoyed the meal on the island. The island is pretty, don't skip the walk to the top of the cliff near the dragon. The meal was good, and the view was great. A very pretty and relaxing stop with plenty to do for the more active or adventurous. Our next port was Curacao. We went on a great tour (Fascinating Curacao), and then enjoyed some food on shore before shopping. The action is pretty far from the port, which wasn't easy for my mother, but Curacao is pretty and enjoyable. Bonaire was next, we chose to book a snorkeling tour outside the ship. Snorkel Tours with Renee is AMAZING! I love every second. Bonaire's straw market is the best I've been to, with a lot of locally made goods. Since salt is their export, there are some fun bath goods and spices to enjoy. Bonaire is a favorite of mine, great people, some nice shopping, plus great ecotourism options. Aruba was Aruba. We had a nice tour of the island and did a little shopping. It's very commercial but fun. Overall, I'm seriously reconsidering booking through RCI again. The cruise was nice, but I feel like the quality of our experience did not rise to the cost of the vacation. A lot of corners have been cut, and there is a lot of hands out for more money. The loyalty program is definitely not enough to keep us with RCI when the quality isn't there. Read Less
3 Helpful Votes
Sail Date: January 2018
We chose the Navigator of the Seas as a filler cruise between the Independence and the Freedom.....what a disappointment! We found the ship fairly dirty in many areas, many broken elements, such as chairs, railings, bathroom items, etc. ... Read More
We chose the Navigator of the Seas as a filler cruise between the Independence and the Freedom.....what a disappointment! We found the ship fairly dirty in many areas, many broken elements, such as chairs, railings, bathroom items, etc. The carpet was patched in many areas. Two days in a row, we found pieces of bow tie pasta on the windjammer floor at breakfast time. Out of 40 cruises, I’d rank this one in the bottom 3.......really sad because we are very loyal to Royal. The photo department did an amazing job. The kiosks for ordering pics is great, less time searching for your specific photos. The Diamond Lounge hostess was so sweet. Lastly, and sadly, we witnessed some very rude staff, which has NEVER happened on Royal before. One incident was over bottled water with a lady who had purchased the premium drink package......she wanted two bottles after exercising and they only wanted to give her one at a time..........what a shame! Read Less
Sail Date: January 2018
Back to back on Navigator. 5 nights to western Caribbean then 9 nights to southern Caribbean. We are Diamond Plus and we cruised with hundreds (over 500 I believe) D and D+. Diamond lounge was way oversubscribed but they did open the ... Read More
Back to back on Navigator. 5 nights to western Caribbean then 9 nights to southern Caribbean. We are Diamond Plus and we cruised with hundreds (over 500 I believe) D and D+. Diamond lounge was way oversubscribed but they did open the Viking lounge for overflow. Dress code for lounge is non-existent. Many people with shorts/wife beater shirts etc. Staff was able to keep up with drinks (as usual a little tipping got you better service) but food went quickly with little replenishment. We left ship between cruises - mistake. Getting back on was a nightmare. Staff in terminal didn't know what to do with us. The "in-transit" cards they gave us when we left the ship were worthless. Believe the staff at the terminal are contractors (not RCL staff) but they need a lot more training. We used Premier parking for our car. Don't !!! We left the ship at ~8AM and waited at the prescribed spot for a van. We waited for over an hour. Of course when the "one" van showed up the waiting crowd had swelled to 20 or more. Arguments ensued about who had been waiting the longest. I told my travelling companions to wait at the dock while I retrieved the car. Elapsed time from leaving the ship to departing dock with my car - over 2 hours. Ship definitely needs updating. Stains on cabin furniture - obvious signs of sig. wear everywhere. Couldn't get same cabin for B-to-B but not RCLs fault. Even though the cabins were next door to each other we ended up with a different steward. Both were very helpful. Read Less
4 Helpful Votes
Sail Date: January 2018
We took this cruise as part of an organised group singing event. We've never really been tempted by taking a Cruise with Royal Caribbean but this provided a perfect oportunity to sample the service offered by this cruise line. ... Read More
We took this cruise as part of an organised group singing event. We've never really been tempted by taking a Cruise with Royal Caribbean but this provided a perfect oportunity to sample the service offered by this cruise line. Embarkation was very swift and smooth. Once check in was complete there was only a matter of 10 minutes or so waiting time before boarding. Access to our cabin was delayed a short while but this allowed time to go to the Windjammer to sample our first dining experience. One does have to allow for the fact pretty much everyone converges on this dining area on embarkation so we were expecting it to be busy but nonetheless found a table fairly swiftly. We were however disappointed by the range of food available. The salad in particular only really offered your very basic core ingredients (lettuce, tomato cucumber etc) and the bread seemed to be the leftovers from the last cruise - quite stale. About half way into our dining experience we got chatting to some fellow cruisers only to be met by a very loud check 123 and very loud music over the PA system. Not sure if it was simply patched through to the wrong area but it was very annoying for those trying to have a conversation. This was the 1st experience of dining on the ship and sadly it didn't get much better for the rest of the cruise. The group package we were on pretty much kept us to the main dining room. Our allocation was the early dining at 17:30 which seemed extraordinarily early! Service was ok there. We had specific dietary requirements for my wife which caused a little confusion to start with. We had informed RCCL of this several months beforehand and responding email had advised us to check in with the Restaurant Manager on the 1st day. Initially this guy was nowhere to be found and it took a fair amount of time to work with our waitress to get this sorted. Once it had been I have to say the Chef and staff worked very well to accommodate our needs. Overall the quality of the food in the main restaurant was ok but nothing special. our biggest gripe with the other areas and the most disappointing aspect of the whole cruise was the lack of food options later on in the evening. Such an early sitting means inevitably you are pretty peckish after early evening activities and a need to top up with some hot snacks. This has never been an issue on the previous 3 cruise lines we have been on but RCCL fell way way below our expectations with all dining areas closing after 21:00!! Incredibly the only options are cold sandwiches or rather unsightly looking pizza in the Pavillion Cafe or very limited room service at for a very high service charge (plus delivery and tax!) You can imagine the queues late at night at the Pavillion with this being pretty much the remaining option for any kind of complimentary food. To make matters worse you have to queue once for the food and again for drinks in this venue not helped by the fact there is only 1-2 very slow members of staff at each station non of which appear to have any charisma which brings me swiftly onto our next disappointment. The service in general is there if you ask for it but I have to say there is no real feeling of cruise staff actually wanting to make an effort to provide a service and be friendly in the process. - Quite surprising considering it's a ship full of Americans who thrive on over-enthusiastic customer service in almost any environment. Hardly any of the dining staff appeared to have a smile. The Pavillion Cafe staff in particular seemed generally miserable. We do wonder though if this is simply down to failure in training from RCCL rather than the personal character of the staff. The exception in all this was the amazing "washy washy" guy as you enter the Windjammer. He somehow managed to turn the most mundane job of ensuring you clean hands before entering into a party atmosphere! always smiling, always dancing this guy was awesome and should be promoted up to the ship's entertainment staff. We also noticed a lack of presence of senior officers and staff. We must have seen the Captain once and I can't recall seeing any other officers which is highly unusual. The Ship's main entertainment Director also seemed very allusive. Something else we are just not used to. We only saw him being the MC for the major shows and that was about it. No announcements, no getting involved with demonstrations and chats - nothing. Our last comment on staff finally comes to the main guest service desk who were quite simply arrogant and rude. Twice they gave us incorrect information and all the time were simply miserable. Finally our last gripe comes to the organisation the excursions. Overall the choice of excursions is second to none. There is something for everyone on this cruise be it lazy days on the beach, action adventure, exploration or historical visits. There are also in our opinion very reasonably priced. We were glad we waited to book on the ship rather than pre booking and took advantage of a flash sale following a presentation on the second day and all tours seemed to be available on a full ship which was great! Sadly the organisation when you disembark leaves little to be desired. for some bizarre reason multiple tours are allocated the same tour sticker and number meaning anyone trying follow people in your party gets very confusing. The second day of excursions got even more confusing as there was no allocation of stickers and no meeting in the Theatre meaning you had to fend for yourselves ashore to find the right tour. Disembarkation times were incorrect (cue the confusion at the miserable guest services) meaning a lot of confused passengers at the gangway. Overall I think in general this is not the cruise line for us. We're glad to have had the experience of trying out RCCL but it's not one we would choose in future. Read Less
Sail Date: January 2018
We chose this cruise for the chance to visit the ABC Islands without having to fly to Puerto Rico. We'd love to visit Puerto Rico for a week sometime, but flights from our location are quite expensive and there are few direct ... Read More
We chose this cruise for the chance to visit the ABC Islands without having to fly to Puerto Rico. We'd love to visit Puerto Rico for a week sometime, but flights from our location are quite expensive and there are few direct flights. Florida departures are much easier. We flew down a couple of days early to do some shopping at Dolphin Mall and to visit the Keys. We had a nice time in Miami and used Air Miles to stay at Homewood Suites (breakfast and dinner included through the week). Embarkation was ok. We were process quickly enough and were on board before noon. Rooms were available by 1:30pm. The ship is lovely in its common areas but definitely showed some wear and tear in our balcony cabin. There were black mold spots in our shower, there were stains on our couch, and I'm still recovering from our mattress. It needs to be replaced immediately. There are lots of choices for breakfast in the Windjammer. We most had oatmeal, fruit, and hard boiled eggs. But there is something for everyone. There are all of the usual choices for lunches. Royal Caribbean switched us to the late dinner without our knowledge just as we boarded. So it would have been nice to have some more choices for a little snack in the Windjammer at 4pm - chicken wings, veggies and dip, mozzarella sticks, sushi, etc. Instead, it was hamburgers, hotdogs, pizza, and fries. Dinners in the main dining room ranged from good to excellent. We saw a couple of the shows and they were good. Poolside entertainment was not so good. It would be nice to have some variety. It's also too loud poolside. They should also do much, much more with the poolside television. With a couple of exceptions (a couple of movies and the football playoffs), they kept replaying the same video of stunts and accidents for nine days straight. The screen is underutilized. There was the usual assortment of fun line dancing and games poolside. We had no problem finding places to relax on the pool decks. Our dining room waiter and assistant waiter were fabulous. They work very hard. Towel staff at the pool were great. Bar staff was likewise excellent. We had four ports of call. We had a lovely beach day in Labadee. We explored on our own in Curacao, had a fabulous day of snorkeling in Bonaire (Woodwind), and then did a really fun UTV tour in Aruba (ABC Tours). We had a mix of weather on the cruise. Our port days were terrific. But a couple of sea days were less than ideal -cool, rainy, and stormy seas. Departure day was disastrous. It really soured our feelings on the whole trip. We went to our appointed lounge. We were there early. Our number (green 20) was called early so we were escorted to the luggage depot. And this is where the wheels fell off. We had a bus booked for 9am. We were waiting for our luggage by 8:15. But by 9:15, we still didn't have any luggage. Many people were without their luggage. It ended up that both of our suitcases were on the wrong conveyor belt. So we got to a bus by 9:30am and then sat on the bus until 10am. By the time we got to the airport and retrieved our luggage from the bus, it was after 10:30am. The airport was very busy so it took a while to drop off our bags and clear customs. Our flight was at 1:35 so we still had plenty of time. But if our flight had been before noon, we wouldn't have made it. But we should have. The luggage situation was chaotic. From now on, we plan to walk off on our own with our own luggage. We would love to return to the ABC Islands again some day. Read Less
5 Helpful Votes
Sail Date: January 2018
Having sailed on this ship nearly 10 years ago we were looking forward to the amazing time we had previously. Unfortunately we found that the ship is a little worn, a little dirty, especially the hallway carpet near our room, deck 6 ... Read More
Having sailed on this ship nearly 10 years ago we were looking forward to the amazing time we had previously. Unfortunately we found that the ship is a little worn, a little dirty, especially the hallway carpet near our room, deck 6 forward, starboard side. I have to also say the staff for the most part were not very friendly and often times were very short with conversation. We are platinum Crown & Anchor Society members and although during our on-board recognition event we were told we we the "backbone" of Royal Caribbean's success, I don't feel were were treated as such. This morning during debarkation, we were instructed to report to Studio B for departure. We did such at 7:45 a.m., however we could not hear any of the instructions for debarkation. I finally stood up and walked toward the lobby and heard they were calling luggage tags #16-?. We had luggage tag #5. So much for priority debarkation. We stood in the same long tedious line that snaked through the dining room like everyone else. Over all the trip was just o.k. Read Less
1 Helpful Vote
Sail Date: January 2018
We mainly picked this cruise as one of the ports was Bonaire, where a friend of us is living and also because our friends were taking the same cruise. Eventually we ended up with 6 couples on the same cruise ship. Overall the cruise ... Read More
We mainly picked this cruise as one of the ports was Bonaire, where a friend of us is living and also because our friends were taking the same cruise. Eventually we ended up with 6 couples on the same cruise ship. Overall the cruise was enjoyable, but didn't reach the level we had on previous cruises with RCCL. Disclaimer: My wife and I are pretty picky, if things are not to our liking we raise our concerns, but we also praise (and tip) service above and beyond. Certainly the review is subject to our personal experience and may not reflect the experience others had on the same cruise. The main concerns we had: - Quality of the food in the main dining room has degraded. Don't get me wrong, it was still good, but not as good as before. - Service in the main dining for breakfast was horrible. We had to wait more than 10 minutes, not even getting a coffee served. Eventually the floor manager served us. - Tables in the main dining room (Breakfast and Dinner) weren't cleaned up, we had to look at messy tables - not very pleasant. - Some of the shows had mediocre performances and we left early. Some of the lady singers have to practice a little more. Also to be fair the ice show and the Alley Cats where great! - The personal at the promenade cafe was borderline rude! To be clear, these where individual issues we noticed (and we are picky!). After addressing those with the floor manager, things got better after a few days. So we have to get RCCL credit that they are listing and more importantly acting! Here the highlights: - There were individuals who made up for all the critics we had. Namely the floor manager our head waiter (excuse us if we don't recall their names). Our waiters in the main dining room (Elvis and Mervin), our stateroom attendant (Michael) and the crew at the Windjammer bar (Jee, Vincy and Mohamad). After 2 days, they knew what I wanted :-) . - Compared to previous cruises the Windjammer has stepped up their food offerings. - Chefs table, if you haven't been to one, consider it - it is worth every penny! - Chops and Izumi. The food was excellent. If you are a foody, consider the dining packages. We certainly will take one on our next cruise. Read Less
1 Helpful Vote
Sail Date: January 2018
My friend live on Bonaire, this was a good opportunity to visit her. The Navigator of the sea is a renovated Cruise Ship, but you see the ship is older. The Service in my time Restaurant was good, our waiter Elvis and Assistant ... Read More
My friend live on Bonaire, this was a good opportunity to visit her. The Navigator of the sea is a renovated Cruise Ship, but you see the ship is older. The Service in my time Restaurant was good, our waiter Elvis and Assistant Waiter Merwin were great, also the headwaiter. Food was ok, not wow, but the Chef Table Food and Chops Grill were really good. The food at the Windjammer was not bad. The Bar Service at Windjammer was good The Service at the breakfast in the Restaurant was bad, also the Promenade Cafe Guys were really rude. I not liked at all nobody cleaned up the table around us. Our Stateroom Guy was awesome, he made sure we had all what we need. She shows were ok, we saw way better shows on other cruises. The Cruise Entertainment Director was average. The alley cats acapella group was really good The ice show was good. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise because of the ports in the itinerary and the large suite for two couples. We really enjoyed the balcony and the living room. It was so nice to order some coffee and breakfast in the morning and sit outside! The ... Read More
We chose this cruise because of the ports in the itinerary and the large suite for two couples. We really enjoyed the balcony and the living room. It was so nice to order some coffee and breakfast in the morning and sit outside! The concierge lounge was very nice. They made a great martini and the assortiment of food was great too. Our concierge was fantastic. We took an excursion in a glass bottom boat to see coral. It was fun... but the guy in charge of this excursion was a bit strange. He talked a lot about himself and seemed very stressed personally. It was kind of uncomfortable. He did however know his subject and had a natural enthusiasm about the coral and other sea life. I thought the food was fine. The best meals were in the specialty restaurants and we also paid for the Chef's Table. The Chef's table was very nice. Our waiter was very knowledgeable and fun. Wines were great! Some of the food was just O.K. but presentation was wonderful. My biggest complaint was that there was always someone trying to sell us something. The woman who sells the chains (?) did not list prices. I felt like she just changed prices at will. Her attitude was not friendly. The Spa was also not a friendly place. The manager was aloof and I had to push to get answers from her. I booked a basic pedicure for $35. and when I got there I was told that this only includes a soak, polish removal, nail trim and polish application. If I wanted my dry skin removed with files or lotions, I would have to pay another $25. I paid for the upgrade and even so the whole experience took only 30 minutes from start to finish. There were only about 15 colors to choose from unless you wanted shellac (another additional charge.) There was no base coat - just right to the polish. Very disappointing experience. Save your money and get the pedicure before you leave home. I am tired of RCL for many reasons and even though I am a Platinum Level Crown and Anchor level I don't think we will book again. Time to try something else. Read Less
1 Helpful Vote
Sail Date: December 2017
We chose this trip for a mother-daughter vacation. We knew there would be lots of children on a holiday cruise. I am mobility challenged and needed the elevators. Hard to get! Sometimes they whizzed by empty and sometimes the door opened ... Read More
We chose this trip for a mother-daughter vacation. We knew there would be lots of children on a holiday cruise. I am mobility challenged and needed the elevators. Hard to get! Sometimes they whizzed by empty and sometimes the door opened to a stuffed elevator. I wish I didn't need to rely on an elevator. Our cabin was spacious and well maintained. Samy took great care of us. My daughter is a gym enthusiast and would work out early each morning. When we went to go to breakfast one day the greeter, Auren. told my daughter she couldn't come in in a tank top.Meanwhile a woman was leaving wearing a tank top. Auren said only women could come in wearing a tank top. When my daughter said "I'm a woman" she said ok, you can come in. We are diamond members. Going to the diamond lounge was a mixed experience. I asked for something pink and fizzy and she gave me a Shirley Temple. I was insulted. One child spread her toys across a coach so no one could sit there. Her parents sat across from her. There was no enforcement of a dress code in the evenings. And now on to the main problem. The food! I know tastes are subjective but the food in the DR was more miss than hit. The Tutti Salad continues to be good, though. We had my time dining. They kept sitting us where there was no waiter so the head waiter, Fabiano, took our order and brought it to us. There were times when I would have like sour cream for my potato but none was offered. The food in the Windjammer was far better. There is a lack of free dining spots. The DR, the Windjammer and the Cafe Promenade. They need someplace to get healthy eating options late at night. We went to a few shows. The ice skating was spectacular. We did not take advantage of movies by the pool. We only got off in Aruba and Bonaire. But we enjoyed these ports. Read Less
1 Helpful Vote
Sail Date: December 2017
We chose this cruise to the Caribbean for the dates. The process of getting aboard was worse than the security lines at the airport. it took so long they had to offer wheelchairs to various older adults in the queues! We queued for ... Read More
We chose this cruise to the Caribbean for the dates. The process of getting aboard was worse than the security lines at the airport. it took so long they had to offer wheelchairs to various older adults in the queues! We queued for nearly 90 minutes and then it took another 20ish minutes to get sorted before we could board. The entertainment was certainly hit and miss. The ice skating shows were great but the main entertainment in the evening theatre were VERY variable. The three twenty somethings were not impressed with the entertainment or activities. Nothing really hit the mark for them during the whole 9 days. On the other hand our teenager loved the teenage group and loved meeting lots of different people. He had a blast! The ports were quite similar but not sure what we expected from a Caribbean island! Activities were VERY expensive for instance at Labadee in Haiti the zip wire was $110 per person!! Read Less
3 Helpful Votes
Sail Date: December 2017
Christmas time plus friends already booked on it propelled us to our first experience with RC. Ship is a little dated / tired. Broken and worn out chairs, etc. Dining room is impressive, with 3 tiers. We treated ourselves to the chef’s ... Read More
Christmas time plus friends already booked on it propelled us to our first experience with RC. Ship is a little dated / tired. Broken and worn out chairs, etc. Dining room is impressive, with 3 tiers. We treated ourselves to the chef’s table, which was fabulous in terms of food and wine, but host could have done with more personality & noise level was excessive, making it hard to talk to our fellow diners. Staff seemed a bit demotivated but some excellent people such as Cuddy, cruise director & our waitress in the Sapphire, Eglan. Having researched shore excursions beforehand, we didn't think it was worth taking them & did our own thing. Shore excursions guy from Eastern Europe stated that it was ‘illegal’ to leave the private island RC own (Labadee)! We found a couple who had worked in the travel industry who managed to escape, albeit after some effort! I didn’t like being ordered by the unsmiling staff member to “take my hat off” rather than being asked politely when we first arrived at the RC check-in desk. Food was rather bland in the main dining room (Sapphire) & the Windjammer buffet although nicely presented in the former. Drinks took an inordinate amount of time to arrive in the Sapphire, typically 15 minutes for a bottle of wine & even 25 minutes for a beer one day! Took the Global Entry fast-track route off the ship to customs, only to be yelled at very aggressively by the staff who said Global Entry was not available. Cabin had a badly marked sofa in it & only a few inches to squeeze past the bed on either side to get to the bathroom. Shower pressure & cubicle very good. Storage in the cabin excellent. Ice shows & musical shows mostly very good. Comedian was awful. All access musical show was a cacophony which was a shame as 3 or 4 of the lead singers had fabulous voices (especially TJ) and harmonized very well. Read Less
5 Helpful Votes
Sail Date: December 2017
Forgive my long rant, but I have borderline remorse with booking this cruise line. I know that I should be open to new experiences & not compare every sailing to previous sailings, but my experience was more negative than positive, ... Read More
Forgive my long rant, but I have borderline remorse with booking this cruise line. I know that I should be open to new experiences & not compare every sailing to previous sailings, but my experience was more negative than positive, although I realize that it could've been worse. To preface, we booked Royal Caribbean in an effort to explore new experiences & on board attractions. I have sailed Carnival as well as MSC (so far the latter is my favorite). The ports of call/itinerary was great & for an aft balcony, thankfully we got a great deal, so it wasn't all bad. Here's a synopsis of my thoughts: Embarkation: Smooth, timely boarding. Informative & helpful. Checked in & on the ship within 60-90 mins. The Ship: Pretty fixtures but overall nothing breathtaking or over the top. Most areas were clean with the exception of public restrooms. Many lacked toilet paper & stayed messy for hours on end. We liked the touch screen directories to help us figure out how to get from point A to B, but the elevators were feast or famine, which got really aggravating. Not enough pools or hot tubs, although Flow Rider was cool. Many bars to choose from, but Café Promenade was an "oh but why?" disappointment (see below). Beautifully decorated for Christmastime. Getting around got easier with each day. Cabin: Average (not looking a gift horse in the mouth), shower was tiny but I liked the fact that it had doors vs. a flimsy curtain. Ample drawer & cabinet space. Our safe never worked & we could not get it fixed or replaced. This ticked me off. There was a "cooler", of sorts (maybe a wine chiller), not meant to be a refrigerator substitute, makes you wonder why it was there? Bed was comfortable, enjoyed having the reading lights. Dining: This was more "miss" than "hit". Windjammer was the same breakfast every day, absolutely no variety. Many lunches/dinners were overloaded with curry & other exotic dishes. My biggest peeve was the fact that I was not able to make my own sandwich with decent cold cuts. Pre-assembled sandwiches, yuck. However, my biggest grievance with this is that I have a tomato allergy, so every pre-assembled sandwich had tomato on it so this was not an option for me at all. I was very disappointed in Windjammer. The hours were sort of ridiculous, as well. There were only 2 places to get a snack after 9 pm: Johnny Rockets (open until 11:30 pm) and "Café Promenade" (again, pre-made sandwich halves with tomatoes on all). Pizza was "meh" (frozen is way better), Main dining room was Sapphire & this was a crap shoot, as well. Variety really lacked. I couldn't even eat my first night's meal (pork chop) because my fork wouldn't even pierce the meat it was so tough. However, one night I had bay scallops for an appetizer & they were wonderful. Dining room staff were always polite and on point, so giving a plus for good service. We noticed many unsatisfied diners over the course of 9 nights & by the last night, the dining room volume dwindled to many empty tables. Bottom line: the food preparation/variety needs A LOT of work. Staff: Most were very pleasant & helpful. Most would smile with a "hello" as we walked by. I saw a few who just looked miserable. Great to have lifeguards at the pools. One of my favorite staff members was "Mr. Washie-Washie" who greeted us daily at Windjammer, reminding everyone to sanitize their hands. Side note about him: one day we were walking in & Mr. Washie-Washie tried to stop a passenger who tried walking in with no shoes on (can you say "gross"?). The man walked in anyway & caught hell for doing so by other passengers. Disgusting. I applaud Washie-Washie for speaking up. Our waiter at dinner was Ozzy & assistant waiter was Ranjit; both were wonderful, aside from many food issues we had. Our cabin steward was Garfield, also very efficient & accommodating to us. Most bartenders were very nice & pool deck servers were never far when we wanted a drink on deck. I was very happy with the service overall. Casino: This is my bone to pick with Royal Caribbean. Their contract & everything at check-in stated the "cashless system" on board, yet we could not charge casino credits to our Set Sail card without paying a 5% fee for cash vouchers. 2 other cruise lines we've sailed do not exercise this practice. This was a total slap in the face, just another way for RC to make money. In my view it's borderline unethical. Do not claim that you're "cashless" then penalize passengers who pay thousands of dollars for their cruise vacation already, by charging folks who are led to believe that they can't use cash on board. Royal Caribbean, you know you're wrong for this. I was NOT happy. Ports: The itinerary was great but Labadee really didn't measure up to anything we expected. On the plus side, they fed us lunch, which was very nice (although it was the same hot dogs & hamburgers they serve every day at lunch in Windjammer). The down side, ziplining was $110 per person & we could only go one time. Total ripoff. Next port was Curacao, which was gorgeous. Bonaire was a little boring, IMO....but they saved the best for last...Aruba. We went tube riding on Eagle Beach & had a blast. Overall a great itinerary. Medical: We had 2 medical emergencies on board & both times I prayed that no one was seriously hurt or sick. Both incidents were handled very professionally & with minimal disruption. Activities: I can file this in the "they're trying" category. I saw the efforts to appeal to many age groups. Nothing stood out as "I have to do that'. Debarkation: We did self-assist option as we had a 12 pm flight on New Year's Eve. We were off the ship by 8:30 am, very smooth, no issues. Although our vacation wasn't a total bust, Royal Caribbean has a lot of improvements to make with regard to dining & casino practices. Staff & service were as expected. I'm still glad that I at least tried Royal Caribbean, but not sure my experience wowed me to convince me to book another Royal sailing. Our next cruise is MSC Seaside in June 2018. Will probably go with Norwegian or Celebrity next. Read Less
4 Helpful Votes
Sail Date: December 2017
Navigator of the Seas had long lines both during embarkation and debarkation. Overall, the ship felt dated. The Promenade, however, was really nice. The Christmas tree was beautiful and they really made the holiday feel special. Caroling, ... Read More
Navigator of the Seas had long lines both during embarkation and debarkation. Overall, the ship felt dated. The Promenade, however, was really nice. The Christmas tree was beautiful and they really made the holiday feel special. Caroling, Christmas dinner, the holiday decorations, snow falling from the ceiling, appearance from Santa etc. The cabin sofas were disgusting. Not only was the sofa in my Husband's and my cabin dirty and faded but the other family traveling with us had the same issues. The only cabin in our group which did not have a dirty sofa was my kid's cabin. Our room steward, Sebastian, was beyond excellent. I cannot say anything negative about him. He went out of his way to make our stay as best as he could. He offered to put a sheet on our couch so we didn't have to see the sofa and even steam cleaned it. Unfortunately, the sofa was permanently faded and looked the same as before. He also put an additional mattress pad on our bed (they are the most uncomfortable beds we've ever had on a cruise ship...disappointing!) He also said that our child's sofa had been replaced and that slowly the ship has been replacing them. Only negative comment in the rooms beyond that was they were not the cleanest when we first arrived, found hair in the shower etc. The sliding doors to balcony was AWFUL. So hard to move. Also, the elevators seem to skip floors waiting to go up or down and are extremely slow. That was disappointing. Some buttons didn't light up either. The ship's entertainment was average. The dance productions were not worth going. The singers weren't good. However the skating shows were wonderful. Other than that we saw the America's Got Talent Juggler who was also on the ship, which was very good. We found the food hit or miss. The main dining room staff was wonderful, we really liked our waiters Costa and Ivan. They were accommodating to our unique requests (such as French fries or a lactose allergy). The head waiter encouraged myself and my daughter and my friend and her daughter to take the Main Dining room Bottomless Brunch tour. It's amazing how much food they produce for such a tiny space. The food in the main dining room was so so, sometimes excellent and sometimes just okay. The food in the Windjammer felt very recycled. I understand that this is necessary on a cruise, but I feel that on my previous cruises (Celebrity, Princess, Holland and even Royal Caribbean) that they were able to come up with a more plentiful variety of dishes. I noticed this especially at breakfast. However overall the food was good, especially the lasagna and plantains! We had an issue with guest services, where we needed something corrected on our bill. We found them rude, unwilling to help and didn't seem to trust my word until he contacted the crew member I suggested. I do have to give props to Royal for pushing the cleanliness component. You'll grow to love the guy who mans the Purell station at the Windjammer. Everyone would say "Washy Washy!". After their recent issue with Noro Virus, they are definitely taking great strides to keep the ship clean. Ship enrichment activities felt lacking. My 15 year old son did find a group of friends but didn't have a lot of activities to do with them. My daughter, 21, was glad we traveled with another family so she had a friend to hang with because even though she saw a lot of people her age, she didn't really end up meeting anyone. I found that as a family we felt the activities were lacking and sometimes we were bored. The pool is fun though, so hang out there. Another issue was the gym. My daughter used it regularly and some of the machinery was broken. She noted maybe 4 ellipticals at least broken. That's sad! The ports were great. We always enjoy Labadee. The lunch included is very good, a barbecue/cookout type menu. We took private tours for Curacao and Bonaire and just went shopping in Aruba. We really enjoyed Curacao, it was absolutely beautiful! Overall, we did have fun as two families traveling together and enjoyed the ports. Many staff members were excellent (besides guest services) and the food was fair. However, I wasn't blown away by Royal's performance. I have another Royal planned and I am considering whether I should go back to my tried and true Celebrity cruises.... Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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