Sail Date: February 2004
This was our honeymoon and our second cruise. The last cruise was on Explorer of the Seas, Western Caribbean itinerary. Upon arriving to the port in Miami, the signs advised us to go to a specific terminal. We arrived there and to our ... Read More
This was our honeymoon and our second cruise. The last cruise was on Explorer of the Seas, Western Caribbean itinerary. Upon arriving to the port in Miami, the signs advised us to go to a specific terminal. We arrived there and to our surprise, there was nobody there except security. It was approximately 10am. Security said they were not allowing anyone in to the check in area and there was no other entrance into the check in area. We sat in some white chairs for nearly an hour and a half. They finally allowed the two of us in and there were already hundreds of people in line and standing around. I guess there was another entrance, this was very disappointing. I didn't appreciate being lied to. We checked in at the counter and then had to stand in line for over another hour against the wall. I asked what the delay was and was advised that customs arrived late and that there were still passengers exiting the ships. While in line we overheard people talking about Labadee and how the ship was not going to stop in this port. We were never told about it at check in. I had to go ask someone about this little bit of info. and was advised that it was cancelled due to an uprising in Haiti. I guess the check in persons did not feel it was important to tell everyone they dealt with. After we were allowed on the ship, it was a stampede to the escalators without any direction or organization, they just allowed everyone to go the entrance at once regardless of who was waiting longer in line. Upon entry onto the ship, we were welcomed very graciously. My wife received a red rose for Valentine's Day and we began to think we would have an outstanding honeymoon. We went to our stateroom and our minds immediately changed again. We both have asthma and are allergic to smoke. I guess the previous people in the stateroom decided they were going to smoke in the room. The odor in the room was very very bad. After a couple hours, we were able to find our stateroom attendant and ask her if there was anything she could do to help. She entered the room and said it smelled very bad and she would try and help us. She then proceeded to wipe down the cabinets and walls with a cleaner and changed the bedclothes. She attempted to remedy the problem, but in the end, it still smelled very bad in the room. We are big complainers, so we just dealt with the problem and lived with it, we were on our honeymoon. I tipped on the very first day and it made a difference with the dining staff, but not the stateroom attendant. The only thing she did when she entered the room was make the bed and give us new towels. Not the same treatment I received on the last cruise. The ports were ok. In Nassau we went to a Dolphin Swim which was booked through the Dolphin Encounters not the ship. They only book the encounter, we wanted to swim with the dolphins which was much better. In St. Thomas, which was very beautiful, we only experienced the shopping area and the Kon Tiki Party Tour. This was a waste of time and money. Not very party like, especially with the very horrible band on board the aged boat attempting to play music. Also, the customs which everyone goes through, was very quick and painless. San Juan was extended to a full day because we were unable to go to Labadee. I was really looking forward to Labadee and San Juan was a very poor choice in an extension. There's not a lot to do there and the entire town is filthy. Food was less than wonderful, deck chairs were always full especially with three sea days. I called and complained about young kids being in the Solarium or the adult pool area and was told by the front desk that 17 and up was allowed in there and told her that these were small children jumping and yelling and splashing and all she said was that children above 17 were allowed in there. She never remedied the problem at all. It doesn't help on the boat if you have rules and you do not enforce them. As a law enforcement officer, I was very displeased to see young kids, very under the age of 18, walking around with buckets of beer through the promenade and neither their parents nor employees/security from the boat doing anything about it. I also witnessed minors in the casino gambling. If you have rules, enforce them. It is for their safety and the safety of all passengers. Debarkation was easy and painless. I know this is a long review and there is much I am leaving out, but if you have any further questions, feel free to contact me at cruiseseeker@msn.com Thank you Debarkation was easy Read Less
Sail Date: February 2004
I just have to say, I was not pleased with this cruise. The ship itself is beautiful, and the service was wonderful - no complaints there. But, there seemed to be some major problems, namely the food. I have never heard anyone ever say ... Read More
I just have to say, I was not pleased with this cruise. The ship itself is beautiful, and the service was wonderful - no complaints there. But, there seemed to be some major problems, namely the food. I have never heard anyone ever say that cruise food is bad. However, I have to say that this is by far the worst food that I have ever had. My husband and I tried to eat in the main dining room every night, and each night, we were sending food back. Too salty, overcooked, bad flavor - the list goes on and on. We tried Jade and the Windjammer, and had the same problems. We thought about trying Chops or Portofino, but I just didn't feel like I should have to pay more than I already was to get better food. Honestly, we were thankful to get off the boat in each port, because we could at least get some food off of the ship. My husband and I asked around, because we thought that maybe something was wrong with us, but there were so many other people on board who felt the same way - the food was awful! We are not frequent cruisers, but those who we talked to who were said that this was by far the worst food they have ever had on a cruise ship. I cannot complain about our servers in area of food however - all of the servers did their best to accommodate us, and they definitely deserve their tips. We understood that it wasn't their fault, and they understood that we weren't upset with them. I have to say, the restaurant service was probably the best that I have ever received. We had an Interior Promenade room, which was very cute! I was worried that it would be noisy, and that I would hear all of the parades and such from the Promenade. However, there was no problem at all, I am pleased to say! In fact, I slept through one of the parades! Our room was also right next to the elevator, and again, no noise. Also, the shades really blocked all of the light, so having one of those rooms really was as dark as a normal interior room. I appreciated having the extra sitting space of the window seat. Some friends of ours had balcony rooms, but those rooms were no bigger than ours - they just had balconies. The bathroom was fine. Our stateroom attendant was awesome! I was unhappy with the Spa. The prices are too high, period. Everyone does a fine job, but a one-hour massage should not cost $135. I was expecting the prices to be a bit more expensive than on land, but not that much more expensive. Also, I asked for a pedicure with paraffin wax, and the girl never gave me the paraffin wax. Fortunately, it didn't show up on the bill, but I was a bit surprised. I was also peeved that some of the exercise classes had fees associated with them. I'm already paying quite a bit, and to have to pay $10 or $15 every time I want to kickboxing, yoga, or pilates class seemed a bit excessive. Needless to say, I didn't attend any of those classes. The water in the mineral pool in the spa was dirty. Speaking of nickeling and diming at the spa, it does seem like you get nickled and dimed everywhere on the ship. If you want better food, you have to pay money. As I already stated, the spa prices were too outrageous. Drink prices were also a bit outrageous, and yes, I know that the prices included the tip. The thing that I found hilarious was that, on the bill, there was an area for you to leave an additional tip! Excursions were also a bit overpriced.... Speaking of excursions, we only went on one, and I have to say that I was not satisfied with that, either. We went on the Underwater BOB in St. Thomas. Now, I have heard that this is the coolest, and not to be missed. After being on it, I have to disagree. The reef on which we "BOBbed" was not pretty in the least. Furthermore, the BOB only goes down about eight feet. Well, in order to see any pretty colors or fish on the reef, you have to be up close. So, it didn't matter if you were BOBbing or snorkeling, it all looked the same - blue and brown rocks. Let me say now that I am a scuba diver, and so maybe I am just jaded. If you have never scuba dived before, then I think that this might be an ideal thing to do, if you're looking to experience it without being scuba certified. However, if you're already a scuba diver, don't go. It cost $100 per person, and then the mates on the boat ask for a tip! Also, we BOBbed in a protected cove, and we weren't alone - two scuba diving excursions, a snorkeling excursion, and a sailing excursion shared the cove with us. It got a bit crowded in there..... I also was unhappy with the pools. For some reason, they were drained on our first day, which was at sea. Why would the pools be drained when you're at sea? Everyone wants to be in the pools! So, all of the adults were crowded into the hot tubs, which were not hot at all, so it felt like I was in a bubbly pool. Also, the crew was doing some maintenance work on the decks during our "at sea" days, and so areas of the Solarium and pool deck were closed off. Now, this may have been emergency repair work, but it didn't appear that way to me - it looked like routine maintenance work. Why would that be done during an "at sea" day, when everyone wants to use the pool and solarium? It made those areas very crowded, because not all of the space in those areas could be utilized. On the plus side, we were very happy with the entertainment. The cruise director and his staff are absolutely wonderful - they are all very funny! In general, the service is excellent. My husband and I voiced our concerns about the pools and food and general complaints to someone in the spa, who took our name and room number and spoke with Guest Relations. From there, Guest Relations called us every day to check on how we were doing. Obviously, there's not much that they themselves could have done to improve the food and such, but I was impressed that they took the time to call. Overall, I don't know that I would use this ship again. We really did try to overlook "the little things," but unfortunately our issues weren't with "the little things." We loved the ship itself, and there is lots to do, but the food, the pools, and the added-on costs really disappointed us. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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