195 Royal Caribbean Navigator of the Seas Cruise Reviews

No need to beat a dead horse. Read the reviews for Navigator Dec 4 and Dec 9 sailings. They pretty much sum things up. High points for me: price and ports and some ship staff. Low points: food, cleanliness and entertainment. My Jr. ... Read More
No need to beat a dead horse. Read the reviews for Navigator Dec 4 and Dec 9 sailings. They pretty much sum things up. High points for me: price and ports and some ship staff. Low points: food, cleanliness and entertainment. My Jr. Suite had clean toilet water; my balcony stateroom had the water with particulates and floating black slime. Both rooms had stains on the couches and desk chair backs. I'd hate to see a black light in the cabins. The quality of the food in the dining room was good, but the menu selections are of lower quality than on other Royal ships. And overall not as good as competitive cruise lines. Our dining room waiter, asst. waiter and even the head waiter were very attentive. The Windjammer restaurant was sad. You can eat there, but not always well. Gravy was more like greasy soup. Meats were often tough. Poor quality control and lack of variety were downers for many. On a plus side, the staff was always there, asking if you wanted water, coffee, tea etc. The Southern Caribbean ports were an alternative to the more visited Eastern and Western ports. Not really better, just different. Entertainment? Where do I start? Let's just say it wasn't Royal's usual. The best show I saw was the Beatles tribute, and I'm not even a Beatles fan. The singers and dancers sang and danced, but nothing spectacular. The ice show was par for the course. The Loyalty Ambassador was stuck in a dark hole down on deck 2, and left unexpectedly after the Dec 4 cruise. Others 'tried' to fill in for him as well as doing their usual tasks. Being on the seas beats staying home any day. I wasn't hungry. I didn't get sick. I saw new places. I can make a good time for myself. Labadee is always fun. I'm watching reviews closely to decide whether to cancel a 2 week Canary Island cruise next year. Navigator has issues. It doesn't have to be that way. Read Less
Sail Date December 2016
The Navigator is both elegant and well maintained. But the crew seemed to have lost enthusiasm along with the company´s expansion of the fleet or some other kind of management crisis. Already during boarding expect to be treated like a ... Read More
The Navigator is both elegant and well maintained. But the crew seemed to have lost enthusiasm along with the company´s expansion of the fleet or some other kind of management crisis. Already during boarding expect to be treated like a 2´nd class passenger if you are not a frequent RCCL costumer or travelling in a suite. The main restaurant serves food of a high standard, and service is near perfect. Only other complimentary alternative is the Windjammer cafe which is extremely noisy and serving several hundred guests at the same time. The choise of food in the cafe is poor compared to other Companies, and for some reason you have to stand in line to get coffee from a crew member, while all other food and drink is on self service basis. These places are only open certain hours a day. In the lower deck is a small cafe which is open all day, but far to crowded when other alternatives are closed. Royal Caribbean promises most restaurants to be complimentary, and this i simply not true. You should expect a heavy pressure to try the non-complimentary restaurants from the crew. They addressed us while eating, resting and sunbathing as if we were at a Middle East Bazaar. There are no outside food options at all. Several alternatives exist for outdoor relaxing and bathing in quiet or more active surroundings. Unfortunately the sports programme is limited and frequent last minute cancellations took place during our cruise. Other times the crew member in charge didn´t know the rules of the game or simply ordered the game to be stopped prematurely. There are several offers for nighttime entertainment. The shows in the main theatre shows a steep decline compared to previous cruises with RCCL. But singers and piano players in bars and Casino managed to make for a fine atmosphere. If you are a foreigner be advised that Royal Caribbean insists on setling your account in your own currency (though they ask you to choose during the booking proces) at an exchange rate in their favour. You will benefit from insisting to settle the account in USD while on board, since credit Card Exchange rates are about 3% better. Read Less
Sail Date December 2016
RCCL Navigator of the Seas We cruised 7 days from November 27 to December 4, 2016, and this was our 57th cruise. We are rated Diamond with RCCL and we cruise with several other cruise lines. We had a balcony cabin. Cabin condition ... Read More
RCCL Navigator of the Seas We cruised 7 days from November 27 to December 4, 2016, and this was our 57th cruise. We are rated Diamond with RCCL and we cruise with several other cruise lines. We had a balcony cabin. Cabin condition and its size were fine. Ship’s public areas were all fine. The food offerings in the main dining room and on the Deck 11 buffets were way below what we have ever experienced before. No salmon or fish for breakfast on Deck 11 – first time ever. They had prime rib on the main restaurant dinner menu twice. The first time it was very thin. The second time they said they were out and substituted pot roast. The appetizers were fine but the entrée offerings were limited and well below what we have experienced before. The check-in was terrible and the worst we ever experienced. The ship was NOT docked at a terminal but docked at a flat pier adjacent to a parking area. We arrived at about 12:00 noon and the line was estimated to be about 1000 waiting people winding around in a parking lot. No cover or roof over the long line. If it rained, we would have all been soaked. There were no seats to wait in. There also were no separate priority lines (as they promised) until you reached the inside of the relatively small tent structure. So we followed 1000 other passengers in the line, most of whom were not rated Diamond or better. So much for our rating. None of the RCCL staff seemed to care about how people were being treated. I estimate that we boarded the ship at about 1:30 pm, but did not write the time down. At 330 pm, the line was still at least 200 long, and there were still several hundred bags standing around the parking lot to be loaded. I have photos taken from our balcony cabin. We departed about 2 hours late because of the time it took getting the last bags on board. All the restaurant staff in every venue were 5-star great as in the past!!! There was only one production show during the 7-day show, and it was 5-star great! All the other evening entertainment in the theater was poor and way below average. The ice-skating show was 5-star great. The internet package offered for the 7-day cruise was the best ever offered to me. Instead of being limited to and worrying about minutes, we purchased a 7-day 24/7 package for one device for about $60.00 after our diamond discount. My wife and I could both log on using different devices but at different times. I was surprised by how many people were complaining and a few voiced real anger. Regardless, for the money we paid, we had a great vacation. Read Less
Sail Date November 2016
The food wasn't too good. We had a smell in our cabin that they couldn't get rid of. We tried to spray & the odor just came back. They cleaned the carpet & cleaned everything in the cabin. We started to leave the balcony ... Read More
The food wasn't too good. We had a smell in our cabin that they couldn't get rid of. We tried to spray & the odor just came back. They cleaned the carpet & cleaned everything in the cabin. We started to leave the balcony door open just to keep the odor down. Pillow was flat as a pancake I had to get an extra pillow since the flat pillow was giving a neck ache. We couldn't use our toilet for a day due to the some type of problem in the spa.. We stood outside for 1 1/2 hours to check in & we left at 6 PM which was 2 hours late. We couldn't enjoy the sail away due to late departing. They could not get my husband's breakfast correct 5 of the 7 days. We enjoyed some of the entertainment and also the gym. The ship is beautiful. I have booked for next year on another cruise line. Read Less
Sail Date November 2016
Our beloved RCCL really dropped the ball on this one and has shaken our opinion of the cruise line. My wife and I are Diamond Crown and Anchor members and this was our 20th cruise on RCCL. We sailed on the Navigator of the Seas last ... Read More
Our beloved RCCL really dropped the ball on this one and has shaken our opinion of the cruise line. My wife and I are Diamond Crown and Anchor members and this was our 20th cruise on RCCL. We sailed on the Navigator of the Seas last year and had such a wonderful cruise experience we could hardly wait to sail on her again. I suppose this review will sound more like venting but I hope to save someone from what we experienced on this cruise. We were scheduled to sail on Nov. 27th from Miami. Our itinerary included Labadee, Haiti, San Juan, Puerto Rico, and St. Maarten, Dutch West Indies. Upon arrival at the Port of Miami to get on the ship there were lines of people in the vehicle parking lot. There were over 1,000 people waiting to register and get on the ship! We all stood in the parking lot for 2 hours and 45 minutes in sunny 80+ degree weather with no rest room facilities. We were herded into a tent to get through security and get our sea passes. Usually there is a separate line for Diamond, Diamond Plus and Pinnacle members but all people were herded through the same lines. Additionally after waiting the amount of time we did it was common to see people arrive in wheelchairs arrive late but be taken in ahead of us that had waited. This was fine with us HOWEVER, all those traveling with the person in the wheelchair were taken in ahead as well. In one case 15 people joined with the person and went on board with no wait. This whole embarking situation was not acceptable! A few days later during the Captain's Welcoming address he said, "Let's forget about this and move forward". Anyway this turned out to be the very worst cruise we have ever experienced! The food in the Windjammer was horrible. We found the same food from lunch being served at dinner. Usually there is a meat carving station but the only thing being carved was ham. My favorite hash brown potatoes were nothing like we had on other cruises. They were soggy with oil and not browned enough while the taste was horrible. In general the food was tasteless and fair from enjoyable. Usually there is a pitcher of half and half for coffee but not this time. The attendant said that they did not have any and we were asked to use milk to lighten our coffee. Later they did put very small containers of half and half out that were so small we needed 3 or 4 just to get the coffee light. There just was no variety in the food served here. On the Oasis, we found that the food in the Windjammer was equal to the food served in the Main Dining Room, very good! Also The Windjammer had no specialty night where they set up a station to individually cook a pasta dish for each person. Nothing! There was just nothing special for the passengers like on other ships. Also speaking of food, there was no lobster night in the Main Dining Room! We were told that lobster night was being eliminated on the smaller ships. I found this interesting as the fare we paid for the Navigator was the same as the fare we paid on the Oasis. If the money was the same, why not the service and lobster? One night in the Main Dining Room the menu called for prime rib. When we ordered it, our waiter said it was not available due to the chef changing his mind about the menu!!!!! By now we were convinced that there is a definite problem with food on this ship. I know RCCL is trying to cut where it can but this is ridiculous as many of us sail to enjoy the food. To be fair, we did eat twice in Chops. It was excellent! The food quality was superb and we truly enjoyed it but then again we had to pay extra for it. I am a bit sensitive about the food issues due to the fact I got food poisoning on the second night from my meal in the Main Dining Room and was sick in bed for two days unable to eat. I suggest you do not eat the Red Snapper or have the fish chowder (this is a joke as there was no fish in the tomato juice chowder, another cost cutting measure.) Service in the Main Dining Room was very good and the staff must be recognized for a job well done. A waiter confidentially suggested that we not blame the servers for the food as they only deliver what the chef gives them. Point well taken. Other aggregations include The Windjammer scheduling to be open at a certain time and then being 30 minutes late to open with people lined up waiting. During our stop in San Juan we tried to get off the ship but were stopped and forced to stay on board for an additional 30 minutes while something else was resolved. People lined up and then being told to wait. As we were leaving the ship, we took our luggage with us to speed the process. Again we had to line up and wait to get off. We were told we could get off between 7 and 7.30 but were forced to wait until 8.30 and we had docked closer to 6 am! This just seemed disorganized with the whole ship. I do not know if you have experienced this but we certainly did....the public address system is so poor you cannot understand what people are saying. The loudspeakers just blare and are unintelligible. I wonder what it would be like in an emergency? Thankfully most of the announcements were for other than emergencies. We enjoy the various hot tubs around the ship. We found it incredible that children 4 and 5 years old are allowed to get into the hot swirling water. No parents in sight. There is a placard on the tub that reads that children younger than 16 must be under parental supervision. On a more positive note, we found the crew to be pleasant and helpful. Most had a greeting for us and had smiles on their faces. Our room attendant was wonderful. In my critique to RCCL I suggested that they send some of the "corporate higher ups" to learn a few things from her. She knew how to treat customers and make people feel good. She was very capable. Donna Duncan is one exemplary employee! Speaking of cabins, it was refreshing to see the size of our cabin compared to the same cabin on the Oasis in the same category. Our cabin on the Oasis seemed small compared to the one on the Navigator. Music, was a big issue for us as one year ago we had a perfect blend of music. Music great at pool side and music great for dancing after dinner. Not to be found on the Navigator for this cruise. What is happening? Can they be cutting this much? Does the Captain not realize how poor his ship is appearing? I guess I am trying to warn those of you that may want to sail from Miami on the Navigator. It is not the same ship we were on last year. So disappointed with RCCL on this trip, it has shaken my perception of them. Read Less
Sail Date November 2016
We arrived at the port around noon. It took us close to five hours to board the ship. There were at least one thousand people in front of us to board. I did the survey after the cruise and expressed my unhappiness about the loss of a ... Read More
We arrived at the port around noon. It took us close to five hours to board the ship. There were at least one thousand people in front of us to board. I did the survey after the cruise and expressed my unhappiness about the loss of a whole day just to get on the ship. My response was that I was the only person to complain. She said she researched this and found there was not a problem. Unbelievable, she practically called me a liar. As you can see by other reviews I wasn't dreaming. I have photos of the line but she wasn't interested in getting correct information. I feel my complaint was just brushed off and the response was oh well too bad. Poor Customer Service Response!!!! I called RCCL before booking to ask if they served lobster at dinner one of the seven nights. I was told yes. Well, the part she didn't tell me was yes there is lobster, only if you pay for it. I found that the cruise line to be very deceiving in its answer. Prime rib was on the menu one evening only to be told they didn't have any. They substituted another less quality meat. The entertainment was average. The ship seemed clean and well maintained. Read Less
Sail Date November 2016
This was our 50th cruise with Royal and by far the worst. Boarding was a nightmare. I understand that there was no terminal, just a tent. That was out of Royal's control. But there were no Royal representatives to help on the ... Read More
This was our 50th cruise with Royal and by far the worst. Boarding was a nightmare. I understand that there was no terminal, just a tent. That was out of Royal's control. But there were no Royal representatives to help on the dock. No one to tell us where to drop off luggage, or assist with the 1/4 mile long line. No one to assist with handicapped till 3 pm. Got to dock at 1 pm didn't board till 4:15 pm. Major fail on Royal's part. After boarding the supervisory staff did nothing but lie, every time a problem arose. They told us that they could not put personnel on the dock because the ship recently came from Europe. A direct lie because ALL crew have to have Z cards that allow them to get off the ship without visas. The refrigerator in our room did not work (at all) . We were told that is was "supposed to be room temperature, and not function like a home refrigerator" After complaining for 4 days on the fifth day they replaced the unit. It worked. Our balcony was filthy (side not aft). One of the head chefs told us that Royal no longer serves lobster tails on the main menu, then stated this has been policy for months fleetwide ( we had lobster the week before on the Oasis). The galley ran out of several menu items and condiments. Food in general was sub par The wifi was terrible in our room. After paying for the premium package I had to go the the lobby to get a signal. Our cabin steward James was great and as helpful as he could be. Our wait staff were a little inexperienced, but tried to please. If Royal continues treating us like this we will give up on the quest to someday make "Pinnacle". And seek another cruise line Read Less
Sail Date November 2016
The disembarkation in Boston for non American guests was a fiasco, eventually got off the ship at 2.30 to return by 4.30. Needed more announcemnets. lots of passengers very disappointed as they had not been to Boston before. The ship ... Read More
The disembarkation in Boston for non American guests was a fiasco, eventually got off the ship at 2.30 to return by 4.30. Needed more announcemnets. lots of passengers very disappointed as they had not been to Boston before. The ship seemed to be rather dirty, all the soft furnishings (seating in public areas) needed a good clean. The linen and towels very thin. The food in the Windjammer was boring and mundane, even breakfast cereals tasted stale and choice poor. Reminded of school dinners, not enough seating and consequently got very crowded. The staff in the MDR were really excellent, very good service from all the staff. The food was presented well but cut backs over the years is showing with not as much choice in MDR. The service and food in the speciality restaurants was good with good service. Sabor was especially good, the guacamole made at the table was excellent Staff in bars were all friendly, choice of drinks was good although with the dollar exchange a bit expensive for non Americans. Read Less
Sail Date November 2016
Ports of call were of interest,but immigration was a disaster and officers totally absent. No TV working entertainment poor and irregular . The captain was boring and his information lacklustre..e.g. Told us about the whales after ... Read More
Ports of call were of interest,but immigration was a disaster and officers totally absent. No TV working entertainment poor and irregular . The captain was boring and his information lacklustre..e.g. Told us about the whales after the event. No effort to repair tv service excuse was difficult to get signal..if so ask other ships how they do it ! The crew seemed tired and were disinterested.There was no attempt to enforce dress code..so why bother having it ? Ai the first port of call..Boston the immigration officers were late and had no it equipment.there seems to have been no liaison with crew,and officers hid and were not seen.some people missed tours. The entertainment was of a poor standard.a couple of acts were passable but only had a couple of performances..the ship was transatlantic..where did they go ? I wouldn't travel on that ship again.RC are concentrating on their Stella ships and the rest Are just left to their own devices. Read Less
Sail Date November 2016
This cruise was a disappointment. We docked at Boston at 8am. This was our first stop so customs officers boarded for everybody to clear customs. An estimated time was allocated and we patiently waited for our call around 10.30. The ... Read More
This cruise was a disappointment. We docked at Boston at 8am. This was our first stop so customs officers boarded for everybody to clear customs. An estimated time was allocated and we patiently waited for our call around 10.30. The call never came. We finally got off the ship at 2.30 in the afternoon . By that time we could only take a stroll as we had to be back on board at 4.30. Some passengers did not get off until 3.30. There was no organisation of the queue for customs , it was a bun fight . Many people who had excursions missed them as the staff told them to join the very long queue. It turns out that lots of people ignored the allotted time , joined the queue and managed to have a good few hours in Boston. Most however did not. The officers were nowhere to be seen. Staff were not checking everybody in the queue had the correctly filled customs forms , they were simply stood around.even those who should have been first off the ship stood in line for 2.30 hours. US citizens had no problems with customs as they were cleared before the rest of the ship. To add to the misery at this port the ship did not sail until 6.30 as the staff were having a full lifeboat drill so we could have been given extra time in port. No thanks to the captain ! The second stop at New York was splendid with an overnight stay , plenty of time to get tickets in Times Square and see a show. The third and final stop was Port Canaveral. The information and port map from the ship was misleading and inaccurate. Nothing to do at this port from the dock we were in. Expensive shuttle to Cocoa Beach. We met lots of passengers who took this cruise to 'top up' their cruise points , their expectations were low as this is an old ship for RCI. The cruise director provided a poor schedule of entertainment. Films were shown ON DECK during cold stormy days and even through a day of fog showing how little thought went into the programme. There was very little to do on sea days which did not involve the spa . Films that were shown were old and repeated . The best food we found to be the speciality Mexican restaurant which was excellent. We bought a package of 5 speciallity dining times for $105 but a few days later the price was reduced to $15 each which made me feel rather ripped off ! Our promenade cabin was good with plenty of storage and a decent shower. We did a self-assist disembarkation to avoid the same customs lines we encountered in Boston so we do not know how the rest of the passengers fared. I am disappointed that I cannot recommend this cruise but suggest you avoid it , it's not the bargain it first seems. Read Less
Sail Date November 2016
1. Bath room was equipped with a bottle of soap only and no bottles of shampoo, conditioner and body lotions which even 3-star hotels have. 2. No a single lobster tail was served all through the 13-day cruise. This is supposed to be a ... Read More
1. Bath room was equipped with a bottle of soap only and no bottles of shampoo, conditioner and body lotions which even 3-star hotels have. 2. No a single lobster tail was served all through the 13-day cruise. This is supposed to be a cruising tradition. 3. Donut items were not fresh and was told that they were brought in frozen on shore. 4. All fruits were of the lowest quality. Oranges were more sour than grapefruit. 5. Furnitures old enough to be replaced were left broken and not repaired 6. The dining room was 5-star but the foods served were cheap, bland and unappetizing. 7. Immigration process in Boston was totally mismanaged. Non-US passengers had to stand in a long queue for over 3 hours and some of them who had never been to Boston before did not get the chance to visit the city. They were hopping mad but received no compensation. The Captain who was invisible gave each passenger a free drink. 8. According to the Captain the ship was supposed to dock within walking distance to activities in Cape Canaveral but it docked somewhere else and we had to spend $13 to be shuttled to Cocoa Beach. 9. The two bands played quick well but they only knew a few songs and played them every night. 10. Some of the staff were not knowledgeable and answered questions by guessing. There are more but I have no time to write them. Thanks. Read Less
Sail Date November 2016
A friend of mine was taking the cruise, suggested I take it also, and several people on previous cruises suggested I give RCCL a try. Dinner service and my room stewart were good, but lunch service was a disaster. The food on the whole ... Read More
A friend of mine was taking the cruise, suggested I take it also, and several people on previous cruises suggested I give RCCL a try. Dinner service and my room stewart were good, but lunch service was a disaster. The food on the whole was pretty boring. There was very little to do on board, Each time a movie I was interested in was playing it was out by the pool, too cool, to be comfortable there. There were not any good educational lectures. Every activity on the ship was a sales pitch of some kind. Entertainment was mediocre with the exception of three shows, a talented female pianist and singer, an excellent violinist, and a Beatles review band. The ships officers were not friendly, unlike other cruise lines I have taken. I doubt I will give RCCL another chance especially at the high price I pay as a solo cruiser. Read Less
Sail Date November 2016
We chose this transatlantic cruise to visit Boston, New York and Florida. The cruise was redeployed. We have never done this type of cruise before, unfortunately the entertainment is based on a summer cruise. A lot of the entertainment and ... Read More
We chose this transatlantic cruise to visit Boston, New York and Florida. The cruise was redeployed. We have never done this type of cruise before, unfortunately the entertainment is based on a summer cruise. A lot of the entertainment and activities were based on deck in the open air, which in November was not the ideal place. There was very little variation inside the ship. Evening entertainment, we expected better quality of acts. In some instances, in the main theatre, audiences walked out during performances. The artists in the bars were far better. First port of call was Boston. We didn't clear customs until 3pm by which time it was too late to visit this city. Unfortunately we were ill for much of the cruise and so where the majority of passengers and crew. We had problems with our cabin for 3 days. After several days of trying to correct the noise, maintenance finally dismantled the wardrobe and rebuilt it, leaving a very strong smell of glue in the cabin. Good point. Food was good and staff were very attentive. Has anyone had a similar experience like this. Would recommend a visit to Kennedy Space Centre in Cape Canaveral. Read Less
Sail Date November 2016
We have previously undertaken this same trip on Independence of the Seas and found it to be relaxing and enjoyable. On this occasion it was less so due to: Ship - Was showing it's age and public areas had insufficient seating for ... Read More
We have previously undertaken this same trip on Independence of the Seas and found it to be relaxing and enjoyable. On this occasion it was less so due to: Ship - Was showing it's age and public areas had insufficient seating for the many guests who could not go out on deck due to the November Atlantic crossing weather. Cabin - 8690 deluxe balcony cabin on the stern. Dining - Food was average in both the Windjammer and Main Dining Room. Public areas have been reduced by the introduction of Speciality restaurants and Diamond Class lounge. Staff are continually attempting to sell Dining and Beverage Packages. Entertainment and Activities - The Enrichment series of lectures was of very limited interest to the majority of guests and as such poorly attended. Headliner acts were generally enjoyable but the three Production Shows lacked imagination and quality of vocal and dancing performances compared to other ships. Service - Was generally good apart from the excessive internet charges Port and Shore Excursions - Due to an inefficient American Immigration process in Boston mainly caused by RCI all passengers queued for up to three hours . We were allocated to attend at 11.50 but it was after 2pm before we were processed and as we had to be back on board by 4.30pm there was insufficient time to visit the City Centre or anywhere other than the immediate port area which had nothing of interest. RCI gave all guests an insulting 'one drink' voucher as compensation. Read Less
Sail Date November 2016
I've been cruising (mostly solo) for 7 years now but this was my first time on RCI. Sadly on reaching our first US port after a week at sea, there was an ABSOLUTELY HORRENDOUS immigration process which resulted in me and many other ... Read More
I've been cruising (mostly solo) for 7 years now but this was my first time on RCI. Sadly on reaching our first US port after a week at sea, there was an ABSOLUTELY HORRENDOUS immigration process which resulted in me and many other non-US passengers only being processed around 3 p.m.! Queues snaked for hours. People missed their tours and lost money. Midway they stopped making announcements and no one knew what was going on. It was utter confusion!!! RCI blamed the US Customs . Customs blamed the ship. And I never got to see Boston! By the time I was processed it was about a hour before sailing so there was no point in getting off the ship. For our inconvenience we got a drink voucher. I'm not quite sure how this was supposed to make up for me missing a whole port stop (through no fault of my own) and though I took this up with the Reception desk no one seemed to care. I was determined not to let it spoil what, up till then, had been a good cruise. A few days later however I noticed a foul odour along my corridor and seeping into my room. To make an oh-too-long-story short, despite reporting it twice, it took hours of me standing at the reception desk complaining and repeated trips by maintenance and finally reception personnel for them to get someone agree this was a problem! The absolutely galling part of this was that I had to then convince them they needed to find another room for me to sleep in! Even when it was agreed that there was an odour no one was empowered to actually do a darn thing about it! As a passenger paying the 100% single supplement they expected to sleep in a room that smelt like the inside of a sewage treatment plant! Crazy! The NOTS had great restaurants, good food and attentive wait staff. Despite the many sea days there was no shortage of entertainment and each day the ship organised a lunch for the large group of solo travellers (those who hadn't already met through the Cruise Critic roll call) which was great. But needless to say after such poor treatment I am reluctant to ever give my money to RCI again. From time to time I've had an issue on a cruise but never once did the cruise line delay or fail to address it once brought to their attention. In both instances RCI was almost indifferent to my complaints. I think I'll stick to the other cruise lines who seem to know how to empower their staff to resolve problems and ensure a good overall experience. Read Less
Sail Date November 2016
1. No bottled shampoo, conditioner and body lotion in bath room but a bottle of soap...even 2/3-star hotels provide them. 2. Traditional lobster tail was eliminated from the dinner menu. 3. No chocolates on beds. 3. Cheap ... Read More
1. No bottled shampoo, conditioner and body lotion in bath room but a bottle of soap...even 2/3-star hotels provide them. 2. Traditional lobster tail was eliminated from the dinner menu. 3. No chocolates on beds. 3. Cheap fruits....oranges were more sour than grapefruits 4. Low cost food ingredients like chicken, pasta, minced meats, cat fish etc were all over the menus. 5. Dress code not enforced...passengers with caps, shorts and t shirts were allowed in the dining room and Diamond Events. 6. Boston Immigration process was totally mismanaged resulting in > 3 hours of standing in line and missing the port. 7. Cheap musical bands played same songs every night. 8. 18% gratuities on bar services. 9. Donuts items were brought in from ashore but the service staff lied about it and claimed that they were made on board. 10. Foods were either too salty or bland and sometimes they were not hot because they have been left on the counters for a long time There are more but I'll let other passengers to add to the list. Read Less
Sail Date November 2016
Embarkation at Southampton went like a dream and we were on the ship in minutes. We had been on the Navigator five years previously when it sailed around the Med out of Rome so were looking forward to seeing if there were any changes. ... Read More
Embarkation at Southampton went like a dream and we were on the ship in minutes. We had been on the Navigator five years previously when it sailed around the Med out of Rome so were looking forward to seeing if there were any changes. Unfortunately, there were only bad ones. It seems that Royal Caribbean are now only interested in trying to make you spend as much as possible at every opportunity. We were pestered at breakfast, at lunch and when trying to relax in the bars in the evening (when we could get a seat) with people trying to sell the paying restaurants to us. Thirty seconds out of every port the promenade was constantly filled with extra tables with 'sale' goods, making it difficult to actually get down the promenade, and everyday we were bombarded with leaflets and emails about the next 'big sale'! The shops on board weren't very good, little variety and very expensive, $5.99 for a tube of Pringles! Fortunately, the dining room experience was still as good as ever with very friendly and attentive waiters and good food, with good wine served by an excellent Sommelier. We did notice however that a number of people frequently turned up at dinner sometimes 40 or 50 minutes late which obviously caused problems for the waiters trying to serve dinner on time to those of us who arrived at the allotted time and we were frequently very late getting out of the dining room because of this. Previously the dining room would be closed 15 minutes after the sitting time but this doesn't seem to be the case now, even though there is anytime dining available on the ship. The so called production shows were dismal, and the space taken up by the ice rink could be made better use of as the bars were so crowded it was really difficult to get a seat, mainly due to people sitting sleeping, reading or eating food from the promenade cafe as they couldn't get a seat in there. As the Windjammer now closes in the afternoons - people come back on board hungry and have to queue down the promenade to get something to eat at the cafe, the only place open at that time. Service in Vintages was excellent however the smell of cigarette smoke wafting up from the Casino didn't make it a pleasant place to sit when you did manage to get a seat on an evening. People were allowed to smoke in all areas of the Casino and it would seem on deck too - I didn't see any of the staff stop them. You couldn't even spend a few hours in your cabin watching a movie as they charged $13.99! Obviously, RCI want you out of your cabin so you can spend and if you're going to stay in you're going to pay for that too! Very few of the officers spoke to anyone when they were passing through the ship and the only time we saw the Cruise Director was his 10 second introduction to the stage acts, we never once saw him out and about chatting to people anywhere. It seems like all RCI want to do now is pack 'em in tight and get as much money as possible out of 'em without putting in too much effort - other than at selling! All a bit of a shame really as they used to be so good. We did get a good price on this cruise but to be honest, it really wasn't worth it. We won't be travelling with them again. Read Less
Sail Date October 2016
My Wife, my Granddaughter & myself have just returned from a European cruise on this ship. First the Good! the food in the main restaurant was very good, & our waitress & waiter were excellent, but after paying a good amount ... Read More
My Wife, my Granddaughter & myself have just returned from a European cruise on this ship. First the Good! the food in the main restaurant was very good, & our waitress & waiter were excellent, but after paying a good amount for this cruise with an all inclusive package we naturally thought that would be it, but don't be fooled, when we got our tickets it stated we could only have wine & beer, so we were told by our agent it would cost another $72 a day per person to up grade to include Spirits & Cocktails,($216.00) so I phoned R/C direct & was told I could upgrade on the ship for an extra £70.00 per person per week, which is what we had to do, but although all 3 fares were the same only the first 2 passengers get A/I you have to pay even more for anybody else ie. the 3rd person. We went into town at the 1st port & were charged $10.00 each ($30) for the shuttle bus, which we found out was a mere 1/2 mile from the ship, (RIP OFF) times this by 3 ports = a total of $90.00 and although we had paid £140. to upgrade we were charged extra for Coffee's (RIP OFF) we were intending to use the WiFi but once again it would cost $12.99 per day $91.00 per week per person. (RIP OFF) In our cabin, which we had paid extra for, to upgrade to a family cabin, which turned out to be the smallest cabin we have ever had, & most certainly not a family cabin. (RIP OFF) We had a TV in the cabin, but if you wanted to watch it (other than R/C adverts) it would cost you $13.99 per day. $98.00 p/week. (RIP OFF) and if you wanted to watch a film that was even more per day. (RIP OFF) Like I said the food was nice, but we thought we would try the steak restaurant on board, until we found you had to pay $35.00 per person to enter, & a further $13.00 if you wanted a decent steak so making $38.00 x 3 = $113.00 (BIG RIP OFF) if you fancied an Italian that would cost you an extra $13.00 p/p entry fee. total $39.00. You are asked to pay your bill on the day before you disembark. when we checked the bill there were small amounts on it, so I asked what they were for, and I was told that when we had a drink it would be rounded up to the nearest dollar and the extra would be added to your bill, we paid our bill minus the small amounts, leaving us with a Nil balance. After returning home we received a bill from our credit card co. to say R/C had taken £9.64 ($11.68) from our account so I phoned them to ask why, I was told it was for 2 small bottles of water that were in the fridge, This must surely be the most expensive water in Europe £4.68 per bottle.(RIP OFF) This is without the Gratuities rip off where R/C add approx £250.00 p/p x 3 = £750.00 to your bill without asking, (BIG RIP OFF) which we found out you can have taken off your bill if you ask. And if you ask any of the crew on board they all say the same, they DO NOT GET ANY TIP MONEY FROM R/C. If you are like us you tip individuals for good service. SO BEWARE!!! you think you have paid for a full board with A/I drinks Cruise, but think again, because you could end up with additional excess charges of over £2,000.00 (Pounds) So think again before you use Royal Caribbean!!!!!! Read Less
Sail Date October 2016
i took a half term break with my three children on Navigator of the Seas,, I really wish I hadnt .This is a very expensive cruise line . Good points : Boarding was quick ,unlike P&O where you sit like sardines in the Ocean terminal ... Read More
i took a half term break with my three children on Navigator of the Seas,, I really wish I hadnt .This is a very expensive cruise line . Good points : Boarding was quick ,unlike P&O where you sit like sardines in the Ocean terminal like sardines before any security checks hoping that none of the people packed in that terminal have anything ticking in their rucksacks !. the Meat is always very nice , and they bake nice cookies ...... unfortunately ,,, thats about it . This cruise ship is very very expensive , first thing to consider is the dreaded drinks package,one is a soda package at 10 Dollars per day , the second is a non descript non alcoholic cocktail package at around 30 Dollars a day, and the third is the "Ultimate Package" at 58 Dollars a day which covers pretty much everything. Also you must add to these packages an extra 18% Gratuity. I asked Royal Caribbean what exchange rates they were using and was told 1.09 Dollars to the pound ..... ouch !!. when you consider that a glass of Pinot noir costs 12.00 Dollars plus 18% Gratuity ( 14.16 Dollars ) converted to pound notes thats £12.99 per glass of wine !!!!????. WOW ,I was shocked and in my state of confusion and dismay ,,,I signed up for three Ultimate and a one soda package which came to 1044 dollars plus 18% gratuity ( 1,231.92 dollars ) . as you can guess ,, all this within one hour of being on the ship ,, i needed a drink !!. The Gratuity is salt in the wound as there are very few drinks waiters and 98% of the time you go up and order from the bar !!. Drunkeness was a problem for the 6 days we were aboard this ship. When people are paying a lot of money for drinks packages ,, its human nature to make sure you get your moneys worth . We had to move tables in the dining room after the parents from a group of seven got very drunk and caused a big argument and scene at dinner. In 15 years cruising I can honestly say Ive never experienced anything like it , I ended up making a statement to security, and not eating in the dining room for three of the six nights as the people concerned continued to drink to excess !!. This apart , the food was very average , and certainly not what i would consider " cruise food". We were served delights such as mash potato and croquet potatoes which to be honest , i can buy in Iceland at home. Lobster was a 35 dollar surcharge where as on P&O it comes as standard. shuttle buses were extra at ports , i spent 60 Euros on these at two ports Our room steward was a pleasant girl who i saw only about four times , she never introduced herself and i still dont know her name . Our cabin was kept in an ok condition tho a broken glass was still there at the side of my bed when we departed .... three days after the incident that lead to its demise. This is a very average , bottom shelf ship that is way past a refit .... where I felt like a cash cow being milked on a daily basis .I could go on but wont . needless to say "never again " with Royal Caribbean , spend a bit more and go with Cunard , you will be happy you did Read Less
Sail Date October 2016
My Parents are platinum Customers and organised a Family cruise for us all. My first experience, and that of other Family Members also. Where do I start, it felt to me that once we had paid then interest in us dwindled rapidly. 50% ... Read More
My Parents are platinum Customers and organised a Family cruise for us all. My first experience, and that of other Family Members also. Where do I start, it felt to me that once we had paid then interest in us dwindled rapidly. 50% refund given to us on all on the 1st port excursion (stupidly booked through Royal Caribbean) as guide had run out of time.....don't ask.....$12.99 per day for WIFI, you must have the full 14 days.....don't ask......overpriced goods in the handful of shops on the Royal Promade.....constantly harassed as soon as you walk by.....not good....$4.00 for a small bottle of water.....really, I mean really. I appreciate mark up costs....but that's just greedy. The In-House television is full of 'Buy now, this once in a lifetime rock bottom price, buy it or miss it' programmes.....don't rent a film it costs $10,99 a film! We made the cruise as a Family memory making holiday. The saving grace of this cruise was the 'Behind the scenes' Staff. The food was fresh, loving made by the amazing Chefs onBoard, and we all dined 12 nights out of 14. The table Staff Benefito and Ikadek were professional, attentive and made our experience complete. I am anaphylactic and each night I was given the following days menu to select what I wanted to eat, to ensure that the food I had chosen was not prepared near my allergy. Thank you guys. Would I cruise again, probably not, but it was a Family making memories holiday. I felt that once we were in the middle of the ocean we were stuck in paying the extremely over-priced items.....water. Read Less
Sail Date September 2016
This is not one of the best ships with Royal Caribbean I have been on 3 others and they were far better than this one, everything about this ship was done on a budget, the entertainment was poor amateurish, the lack of activates on sea ... Read More
This is not one of the best ships with Royal Caribbean I have been on 3 others and they were far better than this one, everything about this ship was done on a budget, the entertainment was poor amateurish, the lack of activates on sea days there was not a lot to do for older people and what there was to do there was not enough seating area's for everyone to join in, there were no dance lesson either and when there was it was on the stage in the theater!! so not a lot of room for everyone to take part. The parade was ok, but 70 night was awful the dancers on the walk over were appalling they may as well have just put the music on and let everyone dance in the isles it would have been more enjoyable. Smoking in the Casino was on going so it meant I could not play as much as I usually like to, it became over bearing, I even began to feel sick with it that I moved all the ash trays that encourage people to smoke near me out of the area I was in for a while but in the end I gave up going in there. But this did not stop me breathing in smoke as it drifted to other area's of the ship. The dining was great, the food was great and the staff were amazing as always. The port of calls were amazing had a great time even with the constant rain. I enjoyed my holiday even though the ship was not the best and I will not return to this ship and put it down to experience. Read Less
Sail Date August 2016
Although the ship has been refurbished handsomely, I found my cruise experience to be below average. I have always felt pampered on the cruises I have sailed on before this one. The small amenities that I have been accustomed to on ... Read More
Although the ship has been refurbished handsomely, I found my cruise experience to be below average. I have always felt pampered on the cruises I have sailed on before this one. The small amenities that I have been accustomed to on cruises I have been on previously, were not there. (Lotion, shower cap, pen, small pad, chocolate on the pillow, robe and slippers, etc.) The pricier menu items, like filet mignon and lobster were only served at an additional price ($35 - $40) in the main dining room. The service was not as good as I am accustomed to. Although the servers were excellent there weren't enough of them especially in the Windjammer which is the cafeteria style restaurant on the pool deck. On other cruises there were more servers to help you get your food to your table on rough sailing days, and to serve hot drinks. I stayed on this ship for a back to back cruise to Norway as well. The same comments apply.as well. During the two weeks I was aboard the meals and entertainment were repeated day for day. The same production shows were repeated The selection of foods was not great in the dining room. There were always at least two Indian dishes at every dinner as well as vegetarian offerings which limited the variety. Lunch in the dining room was half buffet and half served. I would have preferred to have a variety of salads that were composed and served to me. instead of waiting on a line to have the salad made. There are plenty of activities for younger sports minded people and activities for children and teenagers, but little for older travelers. The lectures were always spa related. The ports and excursions were good, but the excursions were very pricey. One railway train tour in Norway, which we could walk to from the ship went from $111 to $l42 depending on whether you were getting a snack of waffles and coffee. The railway ticket could be purchased at the train station for $35. This was the fourth and fifth cruise I have taken on Royal Caribbean and it will be my last.i. Read Less
Sail Date August 2016
Having done 30+ cruises, you would think I would know the score, but .... Arrived at port, all as usual, used the suggested parking method, which worked well for us. Fairly quick embarkation, pleasant staff. We embarked the ship and ... Read More
Having done 30+ cruises, you would think I would know the score, but .... Arrived at port, all as usual, used the suggested parking method, which worked well for us. Fairly quick embarkation, pleasant staff. We embarked the ship and went to our respective rooms, we had booked two cabins for a family of four, girls are 16 and 17, asno amount of showers is ever enough. RC had decided to put the cabins 3 decks apart but after a couple of days we got used to it. However, parts of our luggage were not delivered until after 9pm on the first evening of the cruise, which meant I had to go to dinner in the equivalent of training shoes. I was very embarrassed to say the least. The Cabin was ill equipped we had no soap in the toilet we had to ask for it, an oversight I am sure, but the cabin was also dirty, dusty and very tired Indeed, I even found a toy which obviously did not belong to us. I was not impressed. The cabin attendant was like a stalker which was un nerving, my husband is the most easy going person and said the same. The food was at best all inclusive fair. Never had worse on a cruise ship. Standards of cleanliness were terrible, Small children allowed to press a button for cereal is never a good idea, If you needed to stay in your cabin for whatever reason, room service was appalling, don't bother it is truly awful, and the TV offering is either pay $11.99 for a film or watch the same programme every evening. RC needs to review the way they deal with customers that are drinking to excess, there was an incident in a night club, which should never have been allowed to happen, ending in a youngster needing medical treatment. They also need to address the amount of food wastage, as I have personally never seen so much waste on a ship ever, for instance a 8 month old baby with a plate full of food it could not possible eat, along with a shed load more....... Its not the ships fault, its being used as a cash cow (make as much from as little as you can), it badly needs a refit, as if you have been on the newer ships, you will be badly disappointed. The staff are exceptional (except the cabin attendant) and are being let down with what they have to work with. Read Less
Sail Date August 2016
Having cruised with a number of lines including Fred Olsen and P&O over period of 20 years, we had a fair idea of what we ought to expect when choosing Royal Caribbean. We chose the Navigator of the Seas Mediterranean cruise on 7 ... Read More
Having cruised with a number of lines including Fred Olsen and P&O over period of 20 years, we had a fair idea of what we ought to expect when choosing Royal Caribbean. We chose the Navigator of the Seas Mediterranean cruise on 7 August for the itinerary and because, travelling in the school holidays is a must, as we care for grandchildren during term time. For the first time we opted to pay a pre-cruise service charge amounting to £256. Embarkation was effective and speedy. We had a balcony cabin on Deck 8 which was comfortable. We were lucky to have a balcony because there were rarely seats available on the sun decks having been reserved with towels. RC have notices banning the practice but no-one seems to care. On arriving in the cabin I wanted to make a coffee for myself and a tea for my husband. He was OK. I wasn't. The cabin attendant informed us that RC do not provide sachets of coffee only teabags - (no biscuits a la P&O either). We bought a jar of coffee in Gibraltar. Having had toiletries provided on previous cruises and in hotels, I brought no conditioner or body wash. RC provide only thin slivers of soap and a shampoo dispenser. My luggage arrived at tea time. My husband's case was finally located the following morning. We discovered that the electrical circuits are 120 volts - no-one thought to mention it and the shops do not sell adapters. We were able to borrow one from Customer Services. Apart from jewelry, watches, drink and overpriced clothes little space is given to basic items. Ordering pre-dinner drinks we found that not only were the prices extortionate but that an 18% service charge was added. This was standard for every drink ordered at the bar. There was actually no service. You queued behind bad mannered children ordering time consuming concoctions to order all drinks at the bar. Confusion reigned when tendering your seapass in payment. Some were returned to the wrong customer. We queried why, having paid an advanced service charge we were then hit with an 18% gratuity charge. The answer was that the advance service charge was merely for cabin attendants. Having also unsuccessfully queried the lack of service in the bars, we withdrew the advanced payment. We were later told by a crew member that RC deduct admin charges from theseadvance payments. The ship was overcrowded and most bars had insufficient seating room. There is however a huge area of Deck 4 allocated to slot machines and gaming tables. Gangs of feral children roamed the ship unsupervised often carrying food and drinks, playing in the lifts and sitting in the interior balconies. The RC curfew is ignored. There is little point in RC having a dress code since some passengers make a point of disregarding it. Shorts and T shirts were worn on formal nights and delightful male teenagers refused to be separated from their baseball caps at meal times. Informal is fine but do bother to have have a dress code if it is ignored. We have seven grandchildren ranging in age from 2 to 18 and they are not angels but a lot of these children behaved appallingly and without parental control RC are excellent at pushing sales. We were pushed to order $20 or $30 items from the menu most evenings. The food was reasonable in the MDR and our two waiters, Brandon and Bomchai were excellent. Food in the Windjammer was what you would expect from a self service cafeteria, but again it was difficult to find a table. Every time we switched on the TV a message was waiting to sell us something. There was no such importance given to information about the ports of call. Equally the broadcast system is shocking. It was either blasted to the cabin or you couldn't hear it at all. This also applied to the Captain's regular midday announcements. The tours we took in Civitaveccia for Rome, Genoa for Portofino, and Lisbon were good. We gave up on entertainment having seen the hypnotist and a singer. Royal Caribbean can obviously fill their cruises and will not notice that they have lost our custom. We would never travel RC again Read Less
Sail Date August 2016
Where to start? This was our first cruise with Royal Caribbean and we were really looking forward to it. We have previously cruised with Celebrity, Holland America, Nowegian and Thompson. Embarkation - This was relatively smooth ... Read More
Where to start? This was our first cruise with Royal Caribbean and we were really looking forward to it. We have previously cruised with Celebrity, Holland America, Nowegian and Thompson. Embarkation - This was relatively smooth and no issues arose. Once on the ship we decided to upgrade our drinks package from Select to Ultimate, to our surprise the upgrade person told us we didn't have a select package - we then had to queue in the customer services desk and sort this out, they eventually said they would honour this and we paid for the upgrade - happy days! The next issue arose when we were waiting for luggage to arrive - we boarded at 11am and the luggage finally arrived at 1930, we had to chase for this and had to tell them that we had a speciality restaurant booked for 2000. The Room - We were located on deck 7 in a balcony cabin, this cabin was spacious and clean - the bed was a little too firm for us so we ended up requesting an additional mattress topper which helped a little. The room attendant was ok, we've had better, a few times he forgot to take away empty dishes. Food - The food in the Windjammer was very average, nothing special - we dined in the Windjammer only at breakfast and lunch - a lot of lunches were spent with a lighter snack from the Cafe on the Royal promenade, we enjoyed the snacks from here, they changed regularly and were in general good. Main dining room - I was sure I had booked anytime dining, apparently I hadn't and we (My Wife and I) were placed on a table of 14, the other 12 people were 2 families of 6, they were lovely people but as you can imagine, it wasn't the best waiting for 12 others as well as ourselves to be served and the evenings were very long waiting - after 2 nights I decided to ask the manager if we could be moved to a smaller table, this was acted upon immediately and we were allocated a table with 3 other couples which was fine, indeed the couples were fantastic and we all enjoyed the experience. The food in the MDR was again very average and the worst menu we had experienced on all our cruises, the waiting staff were atrocious and we ended up having to complain to the manager, on one occasion I was served cold breaded mushrooms Yuk! on another occasion, my wife asked for a glass of Moscato, 30 minutes later we were told they didn't serve Moscato, every bar on board had Moscato - not good enough. In general the MDR experience was terrible, the only good thing was the company we dined with. Speciality Restaurants - Sabor - Terrible, waste of money - I had read reviews for this restaurant and was really looking forward to the occasion - my Wife ordered the Cheese Fondue, this was so terrible that the cheese looked like a lump of Mozzarella and could not be penetrated - My Burrito was bland, I can honestly say I have had better from a kit - this was also the views of many people we talked to on the ship (at least 4 other couples/families). Chopps Grille - Brilliant, all you should expect, service great, food great, drinks great. Giovani table - As above. Izumi - We aren't lovers of Sushi but decided to give this a go, it was ok but I'm sure a Sushi lover would enjoy this restaurant, the presentation was great as was the service - just not for us. Johnny Rockets - Decent burger with great milk shakes and great service. Entertainment - We thought the evening entertainment was really good, one of the best we've seen of all the cruises we've taken. Daytime sea entertainment was lacking for adults (We are 50 years old). Pools - Getting a sunbed was almost impossible, there are clearly too many people on this ship and it was very obvious. Bars - Not good, the frozen drinks were terrible and inconsistent, there are a lot of bar staff which need some serious training. Disembarkation - We waited that long that in the end, we decided to join the queue 2 numbers early, it was farcical. This cruise was terrible, there were far too many children (we love children and have to cruise at this time as my wife is a teacher, so we have cruised many times before at this time) The children were running around like lunatics and there were no Crew members to stop them - shocking - one evening, the pianist had to stop the show to tell them stop running in the stairwell. In summary, this was not a good experience - we look at itinery foremost but will certainly put Royal Caribbean to the back of the queue if other lines have a similar itinery, and we will never cruise on the Navigator again! Read Less
Sail Date July 2016
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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