195 Royal Caribbean Navigator of the Seas Cruise Reviews

This was our second sailing on the Navigator-this time was a real disappointment, our last sailing on her was March 2003. There were many more teenagers and college kids (under 25) this time, cigarette butts in many, many corridors, ... Read More
This was our second sailing on the Navigator-this time was a real disappointment, our last sailing on her was March 2003. There were many more teenagers and college kids (under 25) this time, cigarette butts in many, many corridors, teenagers sitting on steps so you couldn't walk down them God knows you couldn't take the elevators either because they were all in them riding up 1 floor or down 2. The corridors also had tons of empty beer bottles sitting all along the walls, barely picked up between morning to evening. The Dungeon clearly states certain ages to be admitted and there even is someone standing there pretending to be watching, not the case, the children in there were probably still in junior high school. The dining room wasn't as enjoyable either, it seemed to have a "oh bother" sense, nothing like the last sailing (which was perfect). The captain barely bothered to talk on the pa-which we really enjoyed on our first sailing with her, that captain joyfully said good morning good morning good morning in a cheery fashion. We checked to sign up for another cruise before we left, 6 of us, and this was even a "bother" to the woman making the reservations, we decided NOT to venture on this ship again, and maybe we will book with another cruiseline too, our next sailing will be in March of 2005-we will see what happens between now and then. The best thing was the embarkation actually, we arrived around 1 p.m. and got right on the ship-great timing!! Read Less
Sail Date January 2004
Bigger is not better. This was our 3rd cruise and by far the worst. When we arrived in our cabin, it was not clean. We were unable to get in touch with our cabin attendant or get anyone to answer the phone the first 2 hours we were on the ... Read More
Bigger is not better. This was our 3rd cruise and by far the worst. When we arrived in our cabin, it was not clean. We were unable to get in touch with our cabin attendant or get anyone to answer the phone the first 2 hours we were on the ship. When we did he came and recleaned,only by our request. He didn't seemed concerned about our service. The food was marginal at best. The dining room was ok. Our waiter told us how he didn't like his job and was counting the days until he finished in June. The service was poor. There were not enough workers. You had to wait for a drink sometimes 30 min. in a bar. The ship was overcrowded and unfriendly. The ports of call were overcrowded and took forever to disembark. There was not a lot of activities on deck. There was only one 24 hour snack place. No water, tea or coffee stations. Several restaurants closed early. People were smoking all over the ship and the non smoking policy did not seem to matter or be enforced. There was a loud noise like metal on metal above our cabin. We complained and was assured someone would check it out - to no avail. The activity schedule on the ship was limited. The rock climbing wall, Ice rink etc. was opened limited times. I would not cruise Royal Caribbean again. The first 2 times on Carnival and Celebrity were wonderful vacations. This was an overall poor vacation. Read Less
Sail Date January 2004
My family and I cruised on the Navigator of the Seas on June 3-10, 2006 to the Eastern Caribbean. We went to San Juan, St. Thomas, St. Maarten, and Nassau, Bahamas. We flew into Miami the day of the cruise and made it to the ship with ... Read More
My family and I cruised on the Navigator of the Seas on June 3-10, 2006 to the Eastern Caribbean. We went to San Juan, St. Thomas, St. Maarten, and Nassau, Bahamas. We flew into Miami the day of the cruise and made it to the ship with plently of time to spare and since we had a grand suite, we had priority boarding and the whole process took about 5 minutes. We went to our room and it appeared to be clean, just a small bug on one of the life vests. We thought nothing of it, I will discuss this later. We left Miami 45 minutes late, still don't know why that was. We did get to see the Freedom though. Dinner every night was fabulous, we had the greatest waitors and service, even though they were a little difficult to understand. This was definitly a highlight of the entire experience. The food was also pretty good too. The Windjammer food never was really that great so I opted to go to Johnny Rockets many times, which was really good! They would sing and dance and the milkshakes were very good. The entertainment seemed to be better on our last cruise. One of the shows was supposed to be rockin' through the ages, and ended up being a tribute to the Backstreet Boys and Madonna. My grandma did not enjoy that show one bit. The farewell show was hilarious. The guy from Argentina with the balls on strings was great. The man who sang the Happy Days song's show seemed disorganized and the song choices weren't great. The ports were ok. San Juan we just took a tour. Kind of interesting. St. Thomsas was nice. We went to Magen's Bay for the day. In St. Maarten we did the dolphin discovery swim and even though the boat ride there was rough, it was a GREAT experience. Truly once in a lifetime. Mead's Bay was the most beautiful beach I have ever seen. The Bahamas wasn't as cool as I thought it would be. We were stuck on an overcrowded ferry to Atlantis that I thought for sure would tip over. And the weather was terrible that day. Rainy and VERY humid. Now back to that bug we first saw on the first day...this definitely ruined our whole trip. I should tell you that we were in grand suite 1248. DON'T STAY IN THAT ROOM! Just a word of warning, even though I'm sure it's not just that room. I'll explain. The first night my mom and I discovered a few little black spots on our sheets, and we thought it was ink, or permanent marker, and didn't think much of it. Every night the black spots seemed to increase in distribution. Then they started to look like dried blood, which began to scare us. One night I woke up with a bug on my arm. I flicked it away and couldn't sleep the rest of the night. We also saw these bugs on the curtains. I thought the bugs lived on there so I tried to pull my bed away from them. There was a bug in my bed every night. I also had these bites on my legs, but I thought they were mosquitoes. We still didn't know what was going on in that room. The final day of the cruise came and we were sad but ready to leave. We got all packed and put our suitcases out at around 11 and we got lavender color tags, 7:30-8 I think. Customs took FOREVER. Well, the line did. The actual process when were actually at the desk took 2 min or less. We got home and were unpacking when we found one of the bugs from the room on a pair of my brothers shorts. Then it ALL came together. These were BED BUGS!!! GROSS!!! And those black spots that we slept on were their excriment. We looked up bed bugs on the internet and they were the exact bugs that we had seen on the life vest the very first day. My mom is now covered in red bites. We had to get rid of clothes, luggage, and shoes to make sure our house doesn't get infested. We are being very careful. I just hope that this doesn't have to happen to anyone else and if you see any of the signs ask to change rooms IMMEDIATELY. Once they infest they are very hard to get rid of, and I would hate others to become infested too. I just can't believe we didn't see the signs, I didn't even know what bed bugs were. Our stateroom attendant must have seen the bugs when he changed the sheets. Now thinking back to it, he never would even look at us in the eye, he never spoke to us. Royal Caribbean must know and something has to be done. Before they know it the entire ship will be infested and then the problem will be even worse. I hope something is done. Read Less
Sail Date June 2006
This was our first Royal Caribbean cruise, having sailed on P&O previously, but with a three generation party we were tempted by the facilities on offer on the Navigator. First impressions were good - boarding, even on such a large ... Read More
This was our first Royal Caribbean cruise, having sailed on P&O previously, but with a three generation party we were tempted by the facilities on offer on the Navigator. First impressions were good - boarding, even on such a large ship, was effortless, and the ship's public areas were clean and well-appointed. Our cabin was spacious and seemed to provide more for the money than P&O. A high point for us was the gym. It had 20 treadmills, which were well-maintained , and even repaired en route, plus cycles, cross trainers and weights. We also signed up for a programme of spin classes, which were among the best we've been to on land or sea. The ship was large and had clearly been filled by discounting. We spent a lot of time in our spacious cabin as it was a haven from the overcrowding in the public areas, where tattooed obese smokers took up all the available space. One evening at around 11pm we tried every public room on the ship to get a seat and could not find one. The large ship also moved alarmingly in not particularly rough seas. The Captain informed us that the Bay of Biscay would have rough seas in 30 knot winds, which didn't alarm us too much, but we were all very seasick, despite having seen much worse conditions on smaller ships. Catering was variable. Dinner in the main dining room had clearly been formulated with American customers in mind, so coffee came before the dessert, and our waitress was efficient but insincerely familiar. Some nights we would be treated to the waiters singing, a feature which increased in frequency as tipping time came closer. Some people clearly like this sort of thing but we prefer to finish our meal quietly. Food was plentiful, but managed to be both bland and salty at the same time. Grilled meat was OK, but anything else was too ambitious. Breakfast and buffet lunches in the Windjammer displayed a huge variety, and crowd management was very efficient. We preferred room service breakfast, which gave us the chance to enjoy our large cabin, but was a little haphazard in what actually turned up. On the subject of drinks, RCI has a very American nanny state approach to alcohol consumption which is probably motivated as much by economics as concern for our safety. I suspect many British cruisers enjoy a sundowner in their cabin, but it is not possible to buy spirits for on board consumption and a team of heavies are poised at every port to relieve passengers of any on shore purchases. I'm afraid we resorted to smuggling, but being treated like a criminal when you've spent a five figure sum to go on holiday is not on. Service on board was disappointing to anyone used to the imperial style of P&O. Our cabin steward cleaned the room but that was it, and bar staff clearly hated being out of the Caribbean. Bar tariffs include 15% service charge but that doesn't stop waiters hanging around intimidatingly for tips. Fortunately on board prices in dollars made them cheap for sterling tourists this year. It's very hard to get out of the compulsory tipping regime. We wanted to tip our waiter and steward - they have a tough job - but we didn't feel the need to tip our head waiter. However unless you opt out of all tips you have to tip everyone RCI thinks you should. Be prepared for this or carry a load of dollars or sterling in cash, as cashing cheques on board is not possible. A number of other reviewers have commented on having to pay for shuttle buses into ports. We found taxis, where you were allowed to use them (and sometimes there was a shuttle bus monopoly) were cheaper and, like the alcohol policy, showed RCI's aim is to fill the ship as cheaply as possible then whack on as many extras as they can. For such a young style ship children's facilities were really poor. Our children (14 and 12) hung around with a gang of others, but never returned to the kids' club, where activities were poorly organized by badly motivated staff. Perhaps we're too traditional for RCI but we were very disappointed overall. The ship is set up to take Americans round the Caribbean, so the staff clearly hate a season in rainy Europe, and there is not enough space inside on bad weather days. We missed being treated as special and we'll be back on P&O next year Read Less
Sail Date June 2007
Having been on RCL before, we were eagerly looking forward to this trip. We went the extra mile and got a suite! We got aboard easily, although the folks at the terminal were not particularly nice. The Navigator is a beautiful ship, with ... Read More
Having been on RCL before, we were eagerly looking forward to this trip. We went the extra mile and got a suite! We got aboard easily, although the folks at the terminal were not particularly nice. The Navigator is a beautiful ship, with public areas spacious and immaculate. With over 3000 people aboard, we never felt crowded, except during the muster drill. I am out of nice things to say. We are experienced cruisers, having been on at least a dozen. We have been on Carnival, RCL, and Celebrity. With a suite, you are entitled to "concierge" service. This entitles you to priority reservations at the spa, restaurants, shore excursions, etc.(or so we thought). This service got us absolutely nothing. The concierge said " sorry, sold out." on all of these items. So, if you are sailing on the Nav- don't go to your cabin, go and make whatever reservations you want immediately!!! The a/c in our suite did not work when we arrived. Someone from maintenance worked on it for over an hour to fix it. When we returned to the cabin later, the a/c was still not functioning. After another hour, they got it to work. The food in the dining room ranged from fair to inedible, though the waiter and assistant tried their best. The food in the Windjammer was also in the same range. As you read above, we did not try the fancy "add-on" restaurants. Johnny Rockets was exactly what you would expect it to be. Cozumel was the only stop on this trip. An excellent place to spend a day. Naturally, the ship folk try and send you to shop at stores they sponsor. They do have a very nice game room on the Nav, which occupied some of the many teens aboard. All in all, very disappointed with RCL, and will look elsewhere for our next cruise. Read Less
Sail Date December 2007
I'm a Diamond Plus member with Royal Caribbean, having sailed more than 30 times with them. I've also sailed with Celebrity (1), Princess (4) and Norwegian (6). This was the first time with a ship as big as Navigator; it sailed ... Read More
I'm a Diamond Plus member with Royal Caribbean, having sailed more than 30 times with them. I've also sailed with Celebrity (1), Princess (4) and Norwegian (6). This was the first time with a ship as big as Navigator; it sailed on New Year's Eve. We usually do a New Year's Eve cruise and I was sailing with my husband, a Diamond member. Flew to Fort Lauderdale early that morning; was at airport by 10.30am, took a taxi to the port and was onboard by 11.15am. Excellent boarding procedures. Headed to Chops and Portofino's speciality (extra fee) restaurants as we had already decided ahead of the cruise to avoid the main dining room this time and to enjoy 'grown-up' dining. Glad we did as the main dining rooms tiered across three floor levels looked like mass-service nightmares. Booked Chops for 3 nights, including New Year's Eve, and Portofino's for 2 nights of the 5 night sailing. Then headed to Schooner bar - the only bar that seemed to be open by noon. First impressions of the ship - it's huge and beautifully maintained. Our stateroom, a balcony at the back of the ship, was small but nice. Small corner balcony had 2 chairs, a lounger and a small table. Very comfortable Queen bed with pillow top mattress and duvet. Small sofa. Small dresser with two sets of drawers. Small closet. Small, but well-designed bathroom with glass shower that worked very well. As it turned out, there were hits and misses through this cruise and my general impression at the end was that Navigator was too big for my taste; I certainly would not go on any ship bigger than Voyager class and would prefer to stay with ships like Enchantment of the Seas, which we love. Though Navigator never felt crowded, except for New Year's Eve on the Royal Promenade (which we avoided) and during the Mardi Gras parade, also on the Royal Promenade (which was not worth the squeeze), it's so big that it becomes impersonal. Also, all its main features, attractions and public rooms tend to look into the ship, not out to sea. This is truly a floating resort rather than a ship. What we liked: Cafe Promenade on the Royal Promenade; a French-style bistro/cafe serving snacks 24 hours. Excellent sandwiches and pastries and a good place to relax and people watch. Same for the Two Poets British-style pub also on the Royal Promenade; a good place to get decent beer and people-watch. Portofino's was also excellent; food and service immaculate. Pastas, which can be served as appetizers or entrees were wonderful. Fish also excellent. Friendly, efficient service. And an apricot/ricotta dessert was delicious. These were our favorite dinners and well worth $20 per person extra. What we were less pleased with: Chops was a little disappointing. It's $25 per person extra, but we love Chops on Enchantment, where food and service make it well worth the money. Not quite so here. The dining room has a spartan feel - not the elegant, club-style ambience of Enchantment. Service was friendly and ok, but nowhere near the professional steakhouse standard of Enchantment's Chops. My filet on night 1 was excellent, but the side orders were not delivered as requested and bland. My lamb on night 3 was good, but was delivered with a mess of gooey sauces/vegetables. They did correct this and removed the lamb to a clean plate. Desserts were not worth it. We ended up canceling our planned 5th night reservation here. We opted instead to eat in Jade Asian buffet (no extra cost), where the waiter had no idea how to get us a bottle of wine already paid for through RCL's wine-and-dine package, but eventually worked it out. Then she told us she had never opened a bottle of wine! Food here was ok to marginal. Sushi = ok; soup = tasteless; spring rolls = quite good; entree dishes = gooey and yuck. We had lunch at Johnny Rockets on the final sea day. This is about $3.50 extra per person. Burgers, fries and onion rings were good. Service friendly. But very cramped inside and a long wait (about 30 minutes) to get in and nowhere for people to wait other than outside on the deck, where it was very cold and windy. Other dislikes - Nothing to do during the day, even on sea days and despite it being unseasonably cold and windy on the Cozumel port day. Lots of excursions were cancelled and yet Navigator only added a showing of The Illusionist movie to the schedule. And almost nothing to do in the evenings, either. No adult comedian. On the last evening the ship was dead by 9pm. We are not by any stretch party people, but we always find nice things to do or watch on mid-size or smaller ships that keep us entertained til midnight. Not so on Navigator - by 10pm each evening we'd return to our stateroom. And that impersonal thing struck me more and more as the days dragged somewhat. No barman, waiter or officer was ever spotted twice or got to know us. There was no recognition of my Diamond plus status; we don't want red-carpet, but it's nice to be appreciated a little as a very regular customer...and the smaller ships do this recognition so much better. In-room TV service (which we wouldn't normally turn to, but with so few entertainment options...) was also poor. A few old movies and the service was very unreliable. And the ship struggled to keep even temperatures; it was either stuffy warm or freezing cold. I did use the hair salon twice, for a cut/color and style and service was good if not exceptional. In Belize, we took the LONG tender to shore and went cave tubing with cave-tubing.com. This was excellent; half the price of similar excursion if booked through Royal Caribbean and our service looked much better; the cave-tubing.com people were wonderful, and our group was much smaller so we had a personal-feeling excursion that was a lot of fun with no herded-crowd mentality. Finally, on offloading day at Fort Lauderdale, tons of people chose the 'express' exit, which was meant for people with carry-on luggage but was not regulated in any way. And these people were loaded down with lots of huge cases; so they bunged up the aisles and stairways and slowed everything down, which really took unfair advantage over people who properly checked their large cases. Again, and this was a first in my experience, Diamond members were left stranded at the back of the crowds behind the 'express' people. I would summarize this cruise as my first-ever ho-hum cruise and take from it a lesson that our preference is for smaller ships that feel exactly that - like a ship. Maybe this will be a turning point for us to also start exploring small ships with other lines. Read Less
Sail Date December 2007
We have travelled on P&O (11 cruises), Princess (2), Celebrity(2) but this was our first on Royal Caribbean. This was also, by a fair margin, the largest ship we had been on. Overall, I found this trip disappointing - not bad, but a ... Read More
We have travelled on P&O (11 cruises), Princess (2), Celebrity(2) but this was our first on Royal Caribbean. This was also, by a fair margin, the largest ship we had been on. Overall, I found this trip disappointing - not bad, but a long way short of what I expected. I had naively believed that as long as the prices were roughly comparable, the overall quality would be the same, although clearly one line would better better in one area than another, and vice versa. I cannot say that I think this is true of our trip on Navigator of the Seas. The first surprising thing was that when we got on board there was no-one to give any guidance at all on where our cabins might be. One every other trip so far, there has been some sort of welcoming party/group , with people to guide you to your cabin. Here, we were left completely to our own devices. (It did not help that Royal Caribbean seems to have invented an unusually complicated way of numbering their cabins!) Now, I think this might be because of the size of the ship - the amount of time to get everyone on board pretty much the same whether you are taking 1000 or 3000 people on board, so the larger the ship, the more difficult it is to greet people as they get on. As I say, I haven't been on such a big ship of any other line, s can't be sure about that. The second most striking thing was the poor choice of meals in the main restaurant in the evening. All but one item on the menu was the same every evening, and that item was never anything out of the ordinary. As an example, one evening the dish was 'knuckle of lamb in rosemary jus'. Nothing wrong with that, except that it is what you would expect to find in almost any UK pub that wanted to move sightly upmarket with its food but did not actually employ a chef. I had a similar experience one breakfast - the restaurant menu claimed to have a special 'egg dish of the day'. When I asked what it was, the water did not know, so he asked the other waiters, who didn't know, then asked the head waiter, who had to send out to the kitchen to find out. Ten minutes later the answer came back as 'Mexican Egg' which they described as fried and sprinkled with herbs. To me, this sounded more like someone had made up on the spur of the moment (and not in the least Mexican!); subsequently a Google search has revealed there is such a thing as 'Mexican Egg', but its nothing like that. My daughter mainly ate evening meals in the buffet area, and reported that the choice was probably better there. The third disappointing aspect of the trip was that piped music was playing constantly and everywhere, even in places where, for example, a string quartet was trying to play something completely different. Finally, there was very little to do in terms of entertainment beyond the big shows. There were no 'learn to play bridge sessions', or anything like that, for example. Over the atmosphere was, to quote my daughter again, 'like spending a week living in a shopping mall'. Lest all of this appears very negative, let me repeat: the trip was not bad. It was simply well below what other companies charging about the same price have provided on our other trips. Read Less
Sail Date May 2008
After an absence of about 4 years I decided to try Royal Caribbean again. I should never have bothered. They definitely earn their standing as worst cruise line in my book. This was a 12 day cruise and the tap water came out brown ... Read More
After an absence of about 4 years I decided to try Royal Caribbean again. I should never have bothered. They definitely earn their standing as worst cruise line in my book. This was a 12 day cruise and the tap water came out brown during the entire cruise. I understand the problem continued on the following cruise. The bathroom featured a nice shower with good water pressure. There was a shampoo dispenser but no shower gel. They place bar soap in the shower. Also, there is a water restricter on the sink tap which made the water come out in almost a trickle. I needed to use the handheld shower head to rinse out anything in the sink. Luckily it reached. The men's gym was disgusting. The soiled towels piled up and fresh towels were not to be found. Several phone calls were made before anyone would appear to clean up. On Carnival, there was a full-time crew member maintaining the changing area. The crew aboard Navigator was not the friendliest group. Very often they would pass by without a friendly greeting. I have always found cruise ship staff to make an effort to be friendly to their guests but apparently this is not encouraged or monitored on Royal Caribbean. I had a PR cabin and the drawer space consisted of 3 drawers beneath the tv about the width of a shoe box. There were 2 other drawers, one each in each night stand. Also, small. For a 12-night cruise this was unacceptable. At times the food could be very good. Even the lobster tails proved to be excellent. There was also an excellent baked sea bass, which was one of the only dishes I experience, other than the Indian cuisine, that had any kick to it. There was plenty of food. However, they ran out of something so basic as lemon. The Seattle's Best coffee is horrible. They even put Instant Maxwell House out as a alternative. I dined in both Portofino and Chops. Portofino definitely has the edge. Service and food were excellent. I did enjoy my entree (a perfectly cooked veal chop), sides(the mushrooms are like heroin) and dessert in Chops, as well as the service, but the soups, starters and salads were ho-hum. Carnival's supper club is far superior. Entertainment was not so wonderful. I find the music options superior on NCL and Carnival. The theatre is not well designed and there are a lot of obstructed views. There are only 2 banks of elevators, which are then sub-divided so that you need to run back and forth if no elevator is available in the direction you are heading. Check-in was excellent and went quickly. Disembarkation was done by schedule and ran smoothly, except when you arrive in the terminal building in Ft. Lauderdale, you wait in line before entering the baggage claim area. I recall things running smoother in the Miami terminal. The shops on board the ship offered no bargains. I priced a Tissot Watch and it was going for U.S. retail price. They then offered a slight discount, but nothing compared to what you can get at home. Alcohol was not as cheap as the Caribbean but since the ship was not going there they probably felt that they didn't need to be as competitive. Also, despite the Royal Promenade featuring a lot of shops, they still felt it necessary to place tables in the middle to sell even more merchandise. The television offered a decent selection of not-so-new films. But since I hadn't seen any of them, it was fine with me. However, no film schedule was printed or available on television. Worst of all was the c.d. Kieron and his side-kick Cuddy. Two classless boors who have no business parading their low comedy on the onboard tv. Kieron thought it would be a hoot to have guests shout across to the Disney Wonder, "You're on the wrong ship!" as we docked next to it in Nassau. Not only is this tacky, but incorrect. We were on the wrong ship! Read Less
Sail Date November 2008
Let me first say that even though this cruise did not meet my expectations I am & most likely will always be a loyal Royal Caribbean cruiser. Next off even though we had problems the other 4 in our group had no complaints at all. I ... Read More
Let me first say that even though this cruise did not meet my expectations I am & most likely will always be a loyal Royal Caribbean cruiser. Next off even though we had problems the other 4 in our group had no complaints at all. I guess it was just our luck and when it rains it pours so to speak. To begin we flew into Ft. Lauderdale airport on American Airlines and were there by 1:30pm. Boarding the Navigator of the Seas ship was a bit confusing. We've always gone out of the port of Miami and this one is totally different. It was like walking into a big warehouse and at first we weren't sure we were at the right place. Finally, a very nice representative directed us to where we needed to go. The check in agent on the other hand seemed to care less about being there and was very rude and never smiled. That should've been our first clue of what we had to look forward to for the next 4 days but we ignored it and went on about our way. When we boarded the ship we went directly to our balcony stateroom. The moment we opened the door we got a huge whiff of mold & mildew but once again we ignored it and just frebreezed everything down and opened the balcony door. We just assumed it was the normal "sea smell" that happens sometimes and that it would go away soon enough. (It didn't but I'll get back to that later.) Next we went to the Windjammer for lunch & to meet up with the other 4 in our group. That all went well enough, though I was a little confused by the fact that it was a buffet except for the desserts. When I asked the lady for 6 cookies (one for every one in the group)I was told that I could only get 2 at a time. So I took my 2 and told the others sorry but they'd have to get there own. After that we just explored the ship for a few hours, played some mini golf, and then returned to the room to get unpacked and prepare for the muster drill. From then on that day everything went fine until that night. I went to use the toilet & found that there was no toilet seat. There was a lid but no seat. Then,while we were getting ready for dinner my husband noticed a damp spot on the floor, I thought it was most likely my fault because I forgot my soap in my bag & had to jump out of the shower to retrieve it, but when I felt the spot myself I realized we had a problem. It was an area about 2 feet by 2 feet right in front of the sofa area obviously not just a few wet foot prints from me. We tried to tell the room steward but quickly realized he didn't understand english very well. So, before dinner we went to the guest services to report the wetness, the toilet seat, and to ask for an extra bath towel. The lady (Cora) there was very kind and understanding & told us she'd have it all checked out. So, off to dinner we went. When we arrived at our dining room we had to wait for someone to take us to our table. When they finally came by they didn't escort us but instead pointed in the general direction and told us that our table was, "somewhere over there." Very disappointing to say the least. The food though was very good and after wards we skipped dessert and instead went to Ben & Jerry's for ice cream.(YUM!) Day 2 - First Day at Sea- Started out okay. Woke up early to go to the main dining room for breakfast but my husband was told that swim trunks were not allowed so we went to windjammer instead and had the best ham & cheese omelets ever. For the rest most the day we just hung out, played some more mini golf, and watched to adult dodge ball tournament.(Very entertaining)I did lay out for about 2-3 hours and was surprised that the whole time out there not one person asked if I'd like a drink or needed anything. It wasn't a big deal considering that I typically prefer to be left alone when sunbathing but the lady next to me noticed and was rather ticked that she had to get up & go get her drinks. Skip to that night- Once again we started getting ready for dinner and our floor was wet again! At this point we knew something was majorly wrong and we assessed that the wetness seemed to get worse when we ran the shower. I also still didn't get the extra towel and didn't have a toilet seat. So, another trip to the guest services desk to see Cora. She told us that they hadn't had a chance to check it out but would do it tomorrow when we where in Cozumel and that she'd have some one deliver the extra towel and bathrobes to our cabin for us. We thanked her and went to dinner which was pretty good. We weren't totally impressed with the desserts and once again fell back on good ole Ben & Jerry's after wards. When we got back to our cabin we noticed that the awful mildew smell had returned but we did have the extra towel and bathrobes. So, we decided to spray the room down again and just go to bed. Day 3 - Cozumel - This was the best day of the whole trip. We went to the Main Dining room for breakfast and they let us in this time! Whoo Hoo! It was okay but our waiter seemed kind of rude and couldn't seem to understand that my husband wanted a bigger glass of orange juice instead of the itty bitty glasses the were serving. He ended up getting frustrated with her & just asked for 4 glasses. Then, off to Cozumel. We purchased a Jeep tour online with a company called Adventure Naturales. It ended up that the company is a husband and wife team that moved to Cozumel years ago so we didn't have to worry about the typical, "No Habla" you sometimes run into. The tour was fantastic. They were very informative and made us feel as though we were the most important people on the island. Unfortunately we had to leave them behind & go back to the ship where we felt like they could care less if we were there or not. When we arrived back in our room the smell was back and the floor was as wet as ever. Once again another trip to the Guest services. Argh! This time Cora was on the phone right away trying to get it all figured out. After listening to her haggle with people for 15 minutes she told us that everything would be sorted out by the time we got back from dinner. Thankfully when we got back from our mediocre dinner we had a message from Cora saying that we were being switched to another room and to go down to guest services to get new keys and our new room assignment. Finally I felt like something was being done correctly! When we got down there Cora told us that we would be upgraded to a Junior Suite and all we had to do was pack up and she'd have someone deliver our bags to our new room. Hip Hip Horray! Now, what we weren't told was that even though it was a junior suite and we'd have more room the balcony though also bigger did not look over the water. Instead it ended about 20 feet before the back of the ship and we were left looking at an empty area of unused space. Not quite what we expected but at least the room was in working order and it didn't smell like an old wet sock. Day 4 - Final Day at Sea - Woke up to a beautiful blue day and thought we'd go have breakfast and then maybe lay out for a while. Unfortunately, the weather didn't cooperate and it was so windy out that it brought the temperature down into the high 60's. So, instead we spent the day out on the balcony where the wind wasn't so brutal just relaxing and reading a book. The rest of the day was pretty mundane until our new room steward came in and was completely surprised that there were people in the room. It really felt like we were being interrogated by her and she even used our phone to call the desk to see if we really belonged there. Not a good way to treat guests in my opinion. After it was all sorted out she left and we never saw her again for the rest of the our time on the ship. Disembarkation- We had a very early flight (9:45am - not our choice) so we made sure to get the early departure passes. They told us to meet in the Studio B center by *am. We got there at 7:45 and were off the ship by 8:15. We got to our flight just fine. But learned the lesson that the earlier the flight the more stressed you get. Ending Statements/Notes - All in all the cruise was ok. We will not be booking another on this particular ship because of the lack of service and upkeep to the vessel but in the end we were fully compensated for the mishaps with $100 on board credit and a future cruise certificate. I do believe that Cora and the Guest Services team did everything in their power to make sure it was taken care of and this is, most likely, the only reason we will continue to sail Royal Caribbean. We've sailed with them many times in the past and never had any problems. We've always felt well taken care of and the ships have always been up to par. We truly believe that this sailing was just a fluke as far as how Royal Caribbean typically operates and really we have no hard feelings. We just won't be sailing the Navigator again. With regards to whether or not we would recommend this cruise to others the answer would have to be open ended. I would tell them our experience and make sure they realize not to expect too much. If our previous cruises were resort rated as a 4 or 5 star I'd have to give this one a 2 star rating. Read Less
Sail Date March 2009
First off, Navigator of the Seas is a great ship. Spacious, reasonably clean, for the most part an attentive staff. But all that means nothing if you don't feel safe or everything you try to do is a lot of work. Arriving at the port, ... Read More
First off, Navigator of the Seas is a great ship. Spacious, reasonably clean, for the most part an attentive staff. But all that means nothing if you don't feel safe or everything you try to do is a lot of work. Arriving at the port, which really does look like a warehouse and has absolutely no creature comforts (except a table of cookies), the processing as pretty easy. Once on the ship, the photo ops begin. Travelling with my obviously frail 75 year old mother in law, instead of being directed to the nearest elevator, we get directed to the nearest photographer. Group shot, solo shot, more group shot. Great. Here's where everything started to go wrong. When booking, we didn't realize it was spring break. We saw lots of what appeared to appeared to be teenagers getting on. We didn't worry, but I was surprised that RC wasn't putting wristbands on adult vs underage guests. It was my fist cruise during spring break, and I assumed it was not theirs, so they must know what they were doing. Nope. The room was adequate. Small bathroom, but to be expected. Horrible water pressure in the shower though. You're better off using the showers in the gym. More spacious, better water pressure. The muster was quick and easy, and a fun way to meet your neighbors. Dinner the first night was a fiasco. Both the wine package and birthday cake we had preordered were among the missing (but the charges on the credit card were not...) But the staff were helpful and overly apologetic. Less apology, more bringing me my overpriced wine. And never ask for ginger ale, unless you don't need it for 45 minutes. After dinner, you started to see the drunken messes and rowdiness that would become standard the next 5 days. Adults were buying for teens, just passing drinks back and forth. Apparently, as long as 1 person in your cabin is 21, Royal Caribbean says party on and looks the other way. The 'family' pool was overrun with loud music, more drunk kids, and no place to take your little kid. I guess the only thing that could have made the trip worse is if I brought kids with me into that mess. There were a few legendary fights there as well. It was like buying a cruise and getting some Ultimate Fighting Championship thrown in for free. The adult pool, while certainly smaller in the solarium was a much more subdued atmosphere. The nightclubs were overrun and there were fights there as well. By the 3rd night, the ship started putting wristbands on people. And thanks for carding me, because at 36, people often confuse me for 20 every other day. And also thanks for thinking since I didn't want to get punched or thrown up on, close everything but the main club at 1130 or midnight. I would have spent double what I did on drinks if there were places open for us to enjoy it, rather than chug it. Back to the rooms we went. Adequate food, actually had better on Carnival if you can believe it (except in the specialty restaurants Chops and Portofino-definitely worth the upgrade fee) but nothing to do at night unless you wanted to get punched or thrown up on. The cruise really did cater to the spring breakers. The ports of call were ok. Cozumel was the pier 4 miles outside the city, so you couldn't easily go to downtown Cozumel. Belize is home to many proud people. And many miles of unpaved road. The last night of the trip had a group of drunken teens making a ton of noise, yelling, music and smoking pot 3 rooms down from us (and 1 room next to my mother in law) at 4am. This took close to an hour to resolve, including 4 trips down to the desk and 5 phone calls. The mall cop that responded just showed me a piece of paper that had all these complaints on it. I don't really care. Do your job and make me feel secure. I'm on Royal Caribbean, not Excuses International. Fix it. Fix it. FIX IT. (BTW, they were kind enough to fix our group for talking loudly in the foyer on night 2-so it can be done). Was actually pretty glad to get back to the warehouse on Saturday morning. Which was the exact opposite feeling I think you should have at the end of a 'vacation'. So-in summary-great boat, decent food, if the staff can't help you they certainly apologize enough to you, and as far as feeling safe-well, not this time. I'd be willing to give Royal Caribbean another shot, but it's been 3 days since I sent them a similar email to the above and no response. I guess since I didn't cause a fight, break anyone's jaw, puke all over the place and over-tipped my staff they don't really care about me. Back to Carnival.... Read Less
Sail Date March 2009
Having traveled on Carnival for seven cruises we decided to give the competition a try. We booked a four day trip on the Royal Caribbean Navigator of the Seas from Fort Lauderdale to Cozumel. Now that I have something to make a comparison ... Read More
Having traveled on Carnival for seven cruises we decided to give the competition a try. We booked a four day trip on the Royal Caribbean Navigator of the Seas from Fort Lauderdale to Cozumel. Now that I have something to make a comparison to it was a very interesting cruise. I apologize if this seems a little long and in depth but I will say I was very disappointed with Royal Caribbean and apologize to Carnival for not remaining a loyal customer. Keep in mind that Carnival lost my sons luggage in July 2003 and it still has not surfaced. Even with that issue stuck in my mind I remain a loyal Carnival cruiser. Upon arrival to the RC terminal I was yelled at several times by someone directing traffic to the point where he almost caused me to be in an accident. Like I don't know how to drive up to unload my luggage. He knew he was in error and apologized and we laughed about it. Why start off on the wrong foot. I always say that the cruise is what you make of it and once something goes wrong the cruise goes down hill from there. After letting my fellow travelers out at the terminal I drove out to the first parking lot just 100 feet from the drop off. The parking lot was 75% vacant and on a dead end road. Yes, closed! Everyone going down the road and trying to make a u-turn and head out to look for a new place to park. Finding a spot on the forth level of the garage that was far enough to have to be shuttled back to the ship on the second wait for a bus I was on my way. Strangely, they use these short shuttle buses when trying to move 3 to 4 THOUSAND travelers with their luggage. I arrived back at the terminal to check in. RC beats Carnival hands down with the check in process. Straight in and to the counter and literally waited five seconds in line and checked in and moved away from the window in less than three minutes. Never having to show ID again. Carnival makes you show it every time you turn a corner. The check in with your card to have your photo taken was done off the ship with numerous machines. Carnival has two on the ship. Personal photos were taken on the ship deck and you were sent in two directions to keep the congestion down. We showed up at noon and were on the ship and had our luggage by 1:00 pm. The room was very much like a Carnival ship. We had a balcony room on the seventh deck. The shower was very small and had two glass doors that closed around you like a phone booth. Forget picking up the soap if you drop it...no room at all. The counter space was smaller and the shelf space was 50% less. Carnival has items for you in case you forget a razor, toothbrush, etc. RC...NOTHING. Our toilet broke during the cruise and was fixed rather quickly. There was a curtain that I thought would separate the bed area from the TV/couch area. However, the curtain was three feet wide...really no use at all. Carnival has three closets, RC has one big closet with shelves inside. The safe on RC used a four digit pin and no need for a card. Out into the ship was amazing. This ship was incredible. The detail around the adult pool and spa area was outstanding and the fitness center and hot tub was very well laid out. The Promenade deck with the shops and bars was also very nice. The muster drill started at 4:15 and ended 45 long minutes later. We stood there for about 20 minutes doing nothing. I thought it odd that we could not stand with our spouses while in line at the drill. I guess RC takes the women and children first thing literally. The alarm sounded for ten plus minutes to the point that people had their fingers in their ears, followed by an apology and then more waiting. Finally three minuets of instruction and the end of the 45 minuet ordeal. Carnival has better shows hands down. Better sets and better costumes. The dancing and singing is better as well as the orchestra. Carnival has tables in the theater, RC has nothing but seating. The ice skating show was okay and a nice surprise. Carnival has better food and more selections. The cafeteria area on Carnival allows you to get your own drinks and ice. RC acts like your a two year old and has it all lined up on trays and you get drinks that are sitting there getting airborne contaminates and are watered down from the ice melting. It gives you a chance to see how lemonade actually separates in the glass. I really did come on the cruise to do my science project. Don't think about walking back there to get your own...red alert melt down and the staff will be on you faster than a $20 tip laying on the floor. RC has no food by the pools and no drinks. You want a drink get dressed and walk all the way to the back of the ship. Carnival has food and drinks pool side. By drinks I mean lemonade, punch, tea, coffee, juice, water and ice. Carnival leads the way with the bar drinks. We gave up on RC and went for a walk. RC was very slow and under staffed. The formal dining room has 1/3 the menu of Carnival and it was just okay. Dinner at night was 2 ½ hours to the point that staff was looking at us. However, it was not us it was their waiters. Our three or four tables were always the last ones finished at night. This was the first time we scratched the formal dining and went to the cafeteria for dinner one night. I know this sounds spoiled but no lobster on RC four day cruises. Carnival four, seven and eight day cruises have lobster. The captains party on RC was held during the first seating dinner only and was champagne. Carnival accommodates both dinner seatings, has many different drinks and finger foods. Room service at night was subject to a mandatory $3.95 (I think) charge on RC. The promenade was set up to turn a buck. If you wanted to eat late night it was cookies and small sandwiches with one slice of meat. Forget about drinks, water and no ice, tea and coffee. All this in a very spacious area the size of my garage. Ice cream from Ben & Jerry's...$4, one scoop that was slowly turning to liquid in the case. This was our forth trip to Cozumel. We have always disembarked at the downtown area. I love the guys on the bikes to take you to and from the ship. This trip we went up to the next pier and the shopping was very convenient since we had no ambition to go anywhere on the island during this cruise. We stopped in to Senior Frogs and had a great time watching the younger people and having a few yards of beer. Made some nice purchases that I would not have normally made. Sure the RC ship was incredible but there is more to cruising than looks. It's also about service and amenities. The bill at the end of the cruise looked like my kid made it. No letterhead, just three lines of purchases and a total. Not a big thing just strange. Disembarkation was better on RC. Well organized and quick. We took our own bags and we went down to the fourth floor and walked to the third and off. Everyone was very nice. From the time we left our room to outside the terminal was twenty minuets. Then the wait and shuttle ride back to the parking garage. RC has it right getting on and off the ship but misses the mark on almost everything in between. For the price of the RC four day I could have had a six day Carnival Cruise. If you want my pick, eight day Carnival Miracle to St Maarten, St Lucia and St Kitts. Great ship, great itinerary and the most fun for the buck! Next cruise for us is the six day Carnival Freedom. Read Less
Sail Date March 2009
The trip got off to a great start.  The boarding process was organized and unstressful.  Our rooms (2) were a comfortable size and the only reason things were a little tight is mostly to our over-packing.  We shared a dinner table with ... Read More
The trip got off to a great start.  The boarding process was organized and unstressful.  Our rooms (2) were a comfortable size and the only reason things were a little tight is mostly to our over-packing.  We shared a dinner table with a wonderful family who was travelling with kids about the same ages as mine.  We thoroughly enjoyed their company.  The food and wait-staff were also very accommodating and the food was excellent.  My 14 year-old son is a chow hound and seconds were brought to him when we asked for more.  Giovanni was our cabin steward.  No problems there.  He was available and took very good care of us.  The problems that created the negative position of this review was to behavior of our fellow shipmates.  Most were from Europe and spoke no English.  My family is also of European descent and I had actually looked forward to some communication and mingling with these folks.  Although I had read in other reviews about the rude behavior of some guests, I did not believe it.  The bad part is that the staff did nothing to intervene when problems arose.  Typical examples are:  not controlling their children who were loud, screaming and disruptive, guests pushing through to the front of the  beverage and buffet lines, removing chairs from our table while we were sitting there waiting for others to join us-without asking, cutting to the front of a long line of passengers waiting to get back on the ship in one of the ports.  (One Italian man walked past all of us and placed his camera on the scanning machine right in front of my son and I took it off and told him to go to the back of the line)  On the basketball court, some of the older men would run the younger boys and girls off the court to play soccer.  The Navigator staff did nothing when these and similar incidents occurred even when reported.  It was THE topic of discussion for the US guests and some of the other English-speaking peoples on board this cruise.  Please understand.  These were not isolated happenings.  It was constant for every meal and typical for every encounter with these folks.  Plain and simple, they just behaved badly.  I expected that as an American I would  be in the minority due to the fact that we sailed from Rome.  However, I was not prepared for the lack of manners and the refusal of the staff to maintain some order.  I believe that the employees of these ships rely on tips.  I suppose that if corrected, many of the disorderly people, would not have been as generous. Crete-No problems- Very nice. Palace of Knossos was a little disappointing following Athens and the Acropolis, but interesting anyway. Sicily had anti-American posters up. My daughter lost her digital camera there and the police would not take a lost and found report. (Neither the local or the port police) Expect the port employees in Sicily to be outwardly abrupt and unfriendly if you are English-speaking. Ephesus was our favorite. I would go back there tomorrow. The Turkish people were beautiful and kind. My daughter and I did the Turkish Baths. What fun!!!! In Athens, the tour guide held her cell phone next her her microphone and there was constant feedback through our headsets. She was difficult to understand due to her strong accent. Our guide on Crete was fabulous. She tried to help us find the camera that had been lost previously. Back on the Navigator, the shore excursion desk was closed every time we went to check about the camera or to make new reservations. I was grateful that we had booked a few trips while still at home. Read Less
Sail Date June 2009
My 4th cruise with RCL and my 7th cruise allround - this is the first that I can criticise. I beleive most of the problems were due to too many passengers and only 5 night cruise (4 days)I travelled with my husband. ... Read More
My 4th cruise with RCL and my 7th cruise allround - this is the first that I can criticise. I beleive most of the problems were due to too many passengers and only 5 night cruise (4 days)I travelled with my husband. Malaga-corsica-Toulon-Malaga- october 2009 Embarkation - 3000 passengers (the ship was fully booked) try to board in a 4 hour slot resulted in chaos. A hangar(seemed like) full of so many people with no indication of where to start queueing. No water or food available. Hell!after queuing for 1 hour (20 of us - all ages) we realised that noone was standing behind us & there was no one to ask!Being oldies we sat out on a pavement until we could get a seat, for 2 hours until the queues reduced & we could see where the actual queues were.our younger friends carried on standing & they got onto the ship 15 minutes before us Embarked half an hour before fire drill - went straight to windjammer - no replenishing of food trays - so hungry ended up with salad to be eaten with spoon! No knives & forks left - being told they were coming but they did not! The ship was so huge unable to find fire drill area for our cabin. Almost in tears at walking what seemed like too far on an empty stomach. The windjammer cafe was ALWAYS full, busy, noisy & I had almost always have to share a table & had long queues for food. Dining in the restaurant- the food was very good but always very late with a waiters over busy so that 'extra' service was near impossible ie catching their eye difficult nigh impossible. It was a short cruise which was quite cheap - i beleive this attracted a local element that would not normally cruise. One lady was head-butted in the lift by another -er-lady! when lift members complained she did it again!The spanish will not queue - so would push in all the time- when people objected they just shouted & the RCL staff served them without saying a word! The last evening was the worst- the queues for 'guest relations'was at least half an hour long & they were still queueing at 1.30aam! Fortunately we had a lovely balcony & cabin & spent much of the cruise ordering room service even though we were on the cruise with about 30 others.- there was not sufficient space for us all to meet in any bar or windjammer.I experienced seasickness for the first time ever - yet have travelled across the pacific & south china seas.It was the formal night & we missed it with our friends. The other downside was the 2 ports which we thought were very disappointing - adjaccio(Corsica) & toulon(france). The weather was not warm (we left Malaga at 27C)and there is little of interest there, without good weather. Read Less
Sail Date October 2009
We joined the cruise on the Navigator of the seas on 25th October 2009 for 5 nights. We arrived at the terminal at 10.30 am and the check in was fairly good, but we could not get any food on board until 12.00 midday and could not get into ... Read More
We joined the cruise on the Navigator of the seas on 25th October 2009 for 5 nights. We arrived at the terminal at 10.30 am and the check in was fairly good, but we could not get any food on board until 12.00 midday and could not get into our room until 1.00 pm. Luggage arrived by 5.00 pm. We have been on 3 cruises with RC before (Mariner and the Legend)and always promoted RC for cruises,but we were very dissapointed that the standards had dropped on this cruise. Ironing was not returned by 5.00 pm the next day as stated and we had to telephone to chase this up, to be met with a very hostile response. We had to return meals in the dining room as they were cold and not up to standard, steak was tough. We enquired about the Crown and Anchor reception and was told there wasnt one, with no help from the loyalty officer at all. The excursion we took at Maderia was terrible, it was supposed to of been 4 hours, but turned out to be over 5 hours, with most of that time qeueing or waiting for the guide to eat his lunch, so we missed our lunch back on the ship. Entertainment and parades were on a par with Butlins except for one night when there was a Beatles tribute band which was good. The worst thing was room service - thought we would treat ourselves to breakfast in our room on the last day at sea, so ordered full English with cereal,toast etc. When it arrived late at 9.40 am there was no milk for the cereal, so the man went off to get it, while he was gone we checked the rest. When lifting off the lid to our expected full English - we were met with ONE FRIED EGG!. We telephoned room service who said they were very busy and we would have to go to the back of the queue and it would be another 30 minutes. We said dont bother and went to the Windjammer. We complained about our trip and the room service to customer services and had to write everything down. We were told someone would contact us to discuss - but no one did. So much for 2 way feedback! Generally we found the boat not big enough for the number of people, there was no pool management and people reserved sun beds with towels and left them there for hours. Pool areas were manic. We waited for a quiz and the rep forgot to turn up. I have written to RC as of course they value our feedback, unfortunately they are not so good at feeding back to us or offering any kind of compensation - so watch this space! Read Less
Sail Date October 2009
Well where to begin...... We had organised our own flights to Malaga and arrived at the port at approx 11.30am The taxi tried to get us as close to the embarkation hall at the port as possible in Malaga but this in itself took 45 ... Read More
Well where to begin...... We had organised our own flights to Malaga and arrived at the port at approx 11.30am The taxi tried to get us as close to the embarkation hall at the port as possible in Malaga but this in itself took 45 mins from the main port entrance. The queue was something we had never witnessed ever before, and this was our 12th cruise. We got our bags and got in line with everyone else but quickly got annoyed at the vast numbers of people skipping the queue. It took us 40 mins to reach the actual embarkation hall and the chaos inside the hall was absolutely unbelievable. There were people everywhere trying to join queues which were just out of control. We eventually found 3 desks marked for Diamond & Platinum members and the queue amounted to about 30 people. It took us over 2 hours to reach our turn because 1)Nobody had filled out their documents 2)The people queuing at the diamond & platinum desks were not actually members but the RCI staff did not turn them away 3)About 10 people skipped the queue claiming to be feeling unwell and needing to lie down on the ship. We eventually got onboard shortly before 3pm and went to the windjammer for food. The scenes in the Windjammer was equally chaotic. There was absolutely nowhere to sit down. We had to take the food back to our room and eat it there. The windjammer continued like this for the duration of the cruise, with nowhere to sit for breakfast of lunch. Our cabin was on the deck 6 and was a promenade view cabin. Overall it was comfortable & clean and better value then the balcony cabin for this particular cruise. We took advantage of the open dining which we found to be a great idea. We ate each evening at 7.15 and there were no queues at all for the dining room at this time, but each night we left the restaurant the queues were very long. Entertainment was fantastic, and the Beatles tribute band rates among the best I have ever seen onboard. In the evening the bars got very busy and smoking was for some strange reason permitted in non smoking areas of the bars which was very frustrating. Disembarkation was not too bad and we left the ship at about 8.45am Read Less
Sail Date October 2009
The ship is a remarkable piece of art and technology. The people who work on it are sub standard. I've gotten better service at a midnight Walmart. The food ranged from fair to fabulous. We had a stateroom with a very private porch ... Read More
The ship is a remarkable piece of art and technology. The people who work on it are sub standard. I've gotten better service at a midnight Walmart. The food ranged from fair to fabulous. We had a stateroom with a very private porch and balcony overlooking the back of the ship. A true million dollar view. I found the crew relentlessly trying to put their hands in our pockets. Every few minutes we were molested (asked if we wanted to buy a watch, camera, drink, T-shirt that advertises RCCL, etc. I found it a pain). Few of the staff understood or spoke English, and the ship was saturated in American clients. A visit to the customer relations desk surprised me. Both my wife and I walked away feeling like we were interrupting the woman behind the desk. My favorite things about this ship; Wonderful hot tubs, clean, opulent furnishings, quiet smooth traveling. Visually this is art molded from thousands of tons of steel. My biggest complaint is the coffee. I drink a pot every morning. The stuff on RCCL was bitter and burnt to the point that it was a conversation joke at every table we shared with strangers. All I had to say was 'have any of you tried the coffee' and everyone would crack up. I truly suspect they make this stuff solely for the purpose of forcing their patrons to purchase espresso. The way I consume this stuff, it would have cost about $500 for our cruise. For a first cruise, we had a great time. I don't think I'd choose to do business with RCCL again. I'll try a company that's a little less arrogant and wants to make a customer rather than make a buck. Too bad, the ship's so pretty. Read Less
Sail Date December 2009
This was only the second cruise that my family of four had taken and we brought along our close friends, another family of four for their first cruise. I could never speak to the "relaxing" nature of a cruise because let's ... Read More
This was only the second cruise that my family of four had taken and we brought along our close friends, another family of four for their first cruise. I could never speak to the "relaxing" nature of a cruise because let's face it - four kids between the ages of 6-8 doesn't spell relaxation. I will say that the Youth staff was overall very nice and our kids had a great time in the short times they spent in Adventure Ocean. What surprised us all, was how, well, rude the staff was! I had read "Cruise Confidential" before the cruise and the author spoke of how more than anything else the staff was expected to speak English and be gracious to guests. We would ask questions of the staff and they would either look at us, not understanding, or shrug and say they didn't know. The questions were basically - 'do we need our passports in Haiti' or 'do you know how we get to the dining room'. By the end of the cruise on disembarkation day, I commented to my husband that never in all my life would I expect the Miami Transportation Authority to be kinder than the RC staff. One kind Head Waiter did tell us that all of the "trained" staff were removed to be placed on the Oasis. This left us feeling that those who paid $3500 a cabin were much more important than those who spent $2000 a cabin. In all, I enjoyed my time with my family and friends. I appreciated the Cruise Director's staff, but never would I ever again pay money to be treated so poorly on the open seas. Shame on you Navigator. Read Less
Sail Date December 2009
General background To clarify, this cruise review is based on 9 days spent onboard the Navigator of the Seas due to the fact that my friend and I did two back-to-back cruises (4 nights on the first; 5 nights on the second). Boarding I ... Read More
General background To clarify, this cruise review is based on 9 days spent onboard the Navigator of the Seas due to the fact that my friend and I did two back-to-back cruises (4 nights on the first; 5 nights on the second). Boarding I arrived at the pier around 10:20 a.m. A security staff member kept insisting that my luggage was too big and that I had to check it despite the fact that I explicitly informed him I was a RCCL Platinum member and frequently sailed out of Miami (in other words, I was very familiar with the size of the x-ray machine in this port). I requested to speak to a supervisor and eventually, the supervisor allowed me to go through. Once I cleared security, I was surprised that even though it was only 10:15 a.m., the check-in desks were already open. By 10:30 a.m., I was on the ship! Overall, I have to say that check-in/boarding procedures were well-organized. Waiting time Onboard, I was informed that cabins would not be ready until 1:00 p.m. and that the Windjammer would not open until 12:00 p.m. (those of who who are frequent RCCL cruisers know this is pretty standard). Once 1:00 p.m. arrived, I attempted to open my cabin, but the card did not work. Consequently, I had to go back to guest relations. I was given a new room card which still did not work. It took another trip to guest relations to fix the problem and this was not a good way to start my cruise especially given the negative attitude of guest relations staff for something that was entirely outside the control of a passenger. My friend/cabin mate arrived much later than me, but he still had the same problem. Ship's appearance and public areas While the Navigator is not as young as other ships in the RCCL fleet, it is nevertheless a beautiful ship and cleaning crews do an excellent job keeping it spotless. Public areas are nicely appointed. In particular, the Royal Promenade is stunning. Accommodations My friend and I purchased a D1 balcony cabin for both cruises. We were very disappointed with the poor, cheap-looking decorations and furniture of the cabin in general. On the positive side, the A/C worked wonderfully and since we were sailing on a Voyager-class ship, the bathroom shower had the plastic rolling doors and not the disgusting curtains found on RCCL ships below this class, thereby making the showering experience far more enjoyable. Stateroom attendants On both of our cruises, we had nice, polite stateroom attendants. However, they were rather lazy (for instance, they would fail to deliver ice at night). Meals We ate breakfast at the Windjammer almost every day. While the quality of the food was not excellent, it was reasonably acceptable and we appreciated the large variety of dishes. A note to new cruisers: Windjammer is quite large so if you want to see all the food that is available, you have to go all the way to the back (we noticed many people would just stay in the front section of Windjammer not knowing that there was another section directly behind it). On our first sailing, we had Marvin as our server in the main dining room (which on the Navigator has 3 levels, each with its own name). He was, by far, the worst server we have ever encountered. Not a single person in our table liked him. He possessed no customer service skills and not once did he make us feel welcome. For the second sailing, we were far more fortunate and had Bruno, who was significantly friendlier. Regarding the quality of main dining room meals, we felt that it was very disappointing... so much so that we opted to eat in the specialty restaurants for 4 out of our 9 nights. Speaking of the specialty restaurants, we found Portofinos and Johnny Rockets to be worth the extra fare; however, to say that Chops was horrible would be an understatement. Ports of Call Cozumel: A fantastic location with lots of activities for guests of all ages. Belize: Completely lacks infrastructure and safety is questionable. Avoid!!!! Cruise Director/Staff Our CD was Simeon Baker. I only have one word to describe him: FANTASTIC! He is extremely energetic, witty, and has a great sense of humor; there is no way not to like him! The activities manager (sorry guys, I forgot her name) was great also. Guest Relations Officers In over 30 cruises, I had never experienced such profound levels of surliness. Most of the Navigator's guest relations officers were unkind, rude, and dishonest. In particular, the male officers exhibited an alarmingly aggressive behavior. One of them even made a very sweet lady from my table cry and that was the moment I lost my patience and demanded to speak to his supervisor, for there was no reason to call her a "liar" after they apparently managed to lose track of her onboard credits. The situation was fixed upon requesting to speak to the manager who had a slightly better attitude. But, in all fairness, despite having an overwhelming majority of unprofessional guest relations officers, there were still a few truly remarkable ones, and I wrote to RCCL praising their hard work and dedication. Summary My friend and I are not willing to sail on Royal Caribbean again. We have booked our future cruises exclusively on Celebrity and Holland America. There simply is no excuse for RCCL to have such low levels of customer service. To us, the Navigator of the Seas represents a myriad of underachievers (with few exceptions of course) and it is sad to see how RCCL continues to decline. Read Less
Sail Date February 2010
We just got back from our Rome round trip on Navigator of the Seas. Our family consists of parents and 4 kids aged 14 to 19. Its our third cruise and I used Cruise Critic frequently during our planning stages. I should also say that we ... Read More
We just got back from our Rome round trip on Navigator of the Seas. Our family consists of parents and 4 kids aged 14 to 19. Its our third cruise and I used Cruise Critic frequently during our planning stages. I should also say that we are frequent travelers- and mostly not cruises. Depending on what you like and what your expectations are I should say that we found this ship too big, and our fellow passengers not to our liking. Although overall the reviews Ive read were accurate, embarkation fine, cabins adequet, food good... not great, we were terribly disappointed in a few things. Firstly, dont let anyone tell you the ship does not feel crowded. We stood on a line of about 50 people waiting to be seated for My Time dining the first night. Yes. it improved as the week went on--- but not a very nice way to begin the cruise. its stricly a mass market cattle call experience. The pools were absurdly crowded with loud disco music most of the day-- if you want a party scene that is it. It was not our idea of realaxing. The ports of call were very disappointing ( not Rome of rBarcelona of course) but Toulon is a terribel city and its really too far to get to Aix or anywhere nice, Mallorca is Ok- but again your only there for 6 hours and SArdinia can be very interesting- but not Cagliairi. These ports obvioulsyu made a deal with RC to bring in tourists for a reduced docking fee--- and it shows. Also- in two ports the dock is so far away you cant walk anywhere--- but RC charges 10 EURO a person for a "shuttle" to a place to get a taxi. If the ship docks in an inaccessable place it should be the cruise lines job to shuittle free of charge. Our fellow guests were not the most pleasant people. We are usually very tolerant of people but these people were just not very refined. Along the same lines the dress codes were not enforced. We were very disheartedned to see t shirts and shorts on grown men allowed in the MDR. On "formal night" only 30% of the men even botherd with a suit and tie. Again, men in shirt sleeeves were allowed alongside the few in tuxs and suits. It devalued our expereince and shame on RC for allowing it. Smoking- Those same rude people who do not observe dress codes also smoked wherever they pleased. it was just awful to walk through the smell. I dont understand why people who wish to wear thirts and shorts to dinner on vacation- which is a perfectly fine thing to do...would even book a cruise! So- if you have high standards and wish to be around other folks who perfer a more elegant experience I would strongly advise against RC, especially out of a european port. Speaking of that - the cruise director, Pietro Alssi or something is the most annoying little man. I never heard him speak anything but I talian the entire cruise. While we realize RC is a mid range cruise ship and we booked it for that reason haveing 6 people, what you may save over Oceania or Regent or Seaborne ( which we did last year and was wonderful) - they make up for by constatnly hawking cheap goods or nickle an diming you on everything. They even had the nerve to charge me 25 cents in the medical office for a band aid for my daughter's blister!!! RC is very low brow and I don't think very good value. We will not be sailing them again. Read Less
Sail Date August 2010
I just traveled on a 7 Night Western Mediterranean Cruise, Navigator Of The Seas,Royal Caribbean on August 1st, 2010 departing Civitavecchia (Rome), Italy I was remiss, in advance to check with the cruise line & my travel agent about ... Read More
I just traveled on a 7 Night Western Mediterranean Cruise, Navigator Of The Seas,Royal Caribbean on August 1st, 2010 departing Civitavecchia (Rome), Italy I was remiss, in advance to check with the cruise line & my travel agent about their smoking policy. I had cruised the last 3 summers in Europe on both Celebrity (sister ship) and Holland America. Smoking was allowed on those cruises, in public areas, in designated smoking sections permitted outdoors on only one side of the ship. If I knew in advance that much of the aft of the ship, including the piano bar, lounges, casino, pool and more locations all allowed smoking, I never would have taken the cruise. The options to use the ships facilities for a non smoker were limited. Much of the fun, festive activities available after the show were inundated with smoke. It was uncomfortable & effected my enjoyment. While it is the cruise line's intention to try to please everybody, their smoking policy should NOT be hidden in the small print of their contracts. Cigarette smoke is extremely uncomfortable for non smokers. Their smoking policy should be displayed in bold print to warn all non-smokers. It certainly would have made a difference in my selection of a cruise line and has tarnished my view of Royal Caribbean going forward. The dining rooms were pretty, food average at best. I ate in the dining room for dinner only. My first table, I was placed with an Italian American lady with her Italian family. Although the waiter was efficient and dining room pretty, the elders did not speak English. I do not speak Italian. The maitre d, with attitude & after much coaxing switched me to a table with a lovely English speaking lady an her 2 daughters. There was another couple at the table with their son, for 1 night but they never returned. When I saw them at an excursion they said they did not like the service and are eating else where. There was nothing special ever on the menu and the service just average. One evening I asked for asparagus. The waiter said we don't have it. We have mixed veggies only. Another evening I asked if they were serving lobster. He simply said NO. Another evening I asked for Mousaka which was on the menu, for the 4 of us to share with main courses, he made it a chore to serve 1 extra serving. Most evenings the people in the dining room were not dressed up at all. To say casual is being very gracious. Many wore jeans/ tee shirts and shorts into the dining room. I have never seen such casual - sloppy dress as this sailing. No one followed a dress code even on formal night people were very lax. I would guess less then 25% of the ship looked elegant My experiences with Holland America and Celebrity were much different. People still dressed for dinner on the other ships. This was not a refined group of people. I took excursions all 5 days and had lunch at the particular destination. I had room service every AM. I was offered only Continental breakfast as my excursions left early. It was fine and delivered on time One evening after the show I went up to the Windjammer Cafe for fruit. I was SHOCKED to see it was closed at 10:15 PM. They said they close every evening by 9:30. I never saw a buffet close before 11 PM in 15 sailings. What surprised me more, is that on the day of arrival I did go up for lunch. They used plastic, not china plates! The Promenade shopping was pretty although there was nothing to buy. I did have coffee and dessert in the cafe and the staff was friendly and open 24 hours One evening I ate in Chops Grill .I wanted a good piece of steak. It was good BUT I felt the dining room should have had better quality beef and they did not. My stateroom and balcony were lovely. They were designed well with adequate space. The bathrooms were small, less then I am used to and just basic. I had to ask for and tip for a robe. I did use it through the trip but had no desire to take it home.It is a great way to save towels which the cruise should have thought of and paced in the rooms At first they wanted to charge $50 until I spoke with the cabin attendant who I did take care of and he was good. Absolutely no products were supplied. I bring my own soap and creams but have never traveled where amenities were not supplied! The Casino offered a lot of options and Schooner piano bar had a great pianist. There was so much smoke in both that I could use both only on the NO SMOKING evening. It was a shame The Spa is pretty but expensive. I did have a massage and my hair blown. During my massage there were 3 loud announcement over the loud speaker piped into the room during a 50 minute massage. I understand the massage was during sail away, BUT there is no excuse for the announcements to boom into the massage room. In emergency the desk can send someone to get you. The location of the spa is also unusual and visible out and in. There are large glass windows that you can look out and all the walkers, joggers can look in. The Steiner staff in the spa though are great. Both the massage therapist and the hair stylist were good. It was a pity I could not relax with the announcements. The fitness center and jogging track were good. I walked every night since I could not use any of the bars, loungers, casino due to smoke I always travel in early August due to my work schedule. In the past 4 years I took 4 cruises either Celebrity or Holland. Never in my life as in this sailing, did I see so many children and such sloppy people. There was a hugh mix of people which is to be expected when embarking in Europe. I was told by many Italians and Middle Easterners on the sailing, that they booked really inexpensively, less then 1/2 of what I paid and booked within the last 10 days .I booked less then 2 months out. Every one of these last minute people, smoked, paid very little I did pre book all the excursions and really investigated all the ports.They were very expensive, 25% more then Celebrity last year. I chose 2 destinations in Genoa and Toulon that were ever 1 1/2 hour drives. It was worth it to me to go to Cinque Terre and St Tropez. Barcelona always fantastic, was great and we had 12 hours in port. Time allotment was way to short in Palma and Sardinia. We did not have enough time on the excursions to explore the destinations. I think Royal should make better deals with the ports to stay longer for those tourists that want to explore the beautiful islands I adore sightseeing. I also like to explore. I chose this cruise because of the ports. I really feel on such a small map coverage we should have at least 8-12 hours in each port. There is time within the weeks sailing if RC wanted to spend more time Bottom line, the ship was less then ok, the food average, the ports great but needed more time. There were only a handful of passengers to my liking. It is a very average, mass market cruise. I could not use the pools after the excursions. They were packed with smokers and kids. The outdoor music was LOUD. It was not at all relaxing. The smoking literally blew me away and is not acceptable. All the smokers as Celebrity and Holland did, should have been isolated at the pool area outside not in all the lounges, bar and casino. Smokers smoked where ever they pleased, often and all over. The ship smelled awful If you want an elegant cruise do not book Royal Caribbean. If on the other hand you want to pack kids into your room, wear tee shirts, shorts and smoke this ship is for you I realize I have a budget, I choose a mid priced cruise , as I can not afford an upscale ship such as Seaborne or Regent. I travel when children are off school I never expected this. As mentioned Holland and Celebrity have a much more upscale and elegant passengers, crew and amenities few children. Royal is not good quality or value, and the cruise was not inexpensive and was smoky. I will not cruise them again Read Less
Sail Date August 2010
This was our 23 or 24 cruise and 3rd cruise on Navigator of the Sea. The ship and the atmosphere has changed a lot in a last few years, they no longer have European crew and you can feel this in the food quality, presentation, cabins, etc. ... Read More
This was our 23 or 24 cruise and 3rd cruise on Navigator of the Sea. The ship and the atmosphere has changed a lot in a last few years, they no longer have European crew and you can feel this in the food quality, presentation, cabins, etc. The food selection in the buffet was so limited that after first day we decided to only eat in a restaurant. They never served lox, hearing, smoked fish for breakfast or lunch in a buffet, no chocolate croissants, all croissants were uneatable anywhere on the ship, and most dishes had hot peppers or curry added - shrimp bisque was disgusting blend that looked and tasted like liquidy cream of wheat, chicken ala king has curry powder and smelled terrible, beef stroganoff has hot halopenio peppers, etc. restaurant section was better but the way dishes were prepared showed Asian not European influence. None of the deserts were good during 5 days on the ship. There were no new movies on TV, and Cinema on the ship was showing Toy Story 3 and some vampire movie. Entertainment was poor, we walked out of the show that we watched last time when we were on this ship, this time the singer's voices were unbearable. Comedian was so-so, there was nothing else and ship director chosen very boring couples for newlywed game. Ice skating show was terrific and a total highlight of the whole entertainment. Crooners or Schooners, one of the bars with piano music, was always packed with people over 70, so we could never find a spot there. There was very nice group called Inspirations in Cosmopolitan Launch, the singer was good and variety of songs was great, but times that they played was terrible - we had an 8:30 dinner time and most production shows were at 7 pm, this group was playing from 7 pm to 8 pm and from 8:30 pm to 10 pm, so it was either have dinner and a show or dance hungry. Cabin was clean but room steward was barging in without knocking 3 or 4 times, every time I passed her by in the hall and say "hi, how are you?", she would say - "oh, it's just another day, I am so busy". There was never a chocolate on the pillow or anything surprising or special as far as cabin goes. Last day on the ship, we put a do not disturb sign on the door, first knock was from a bar steward who came to check if we used anything from the refrigerator, next knock was from liquor store clerk who brought us our liquor purchases, last knock was from room steward asking if we are going for lunch so she can clean the cabin. During the 2 days at sea there were no empty lounges anywhere near the pool, both decks were packed with no empty spaces anywhere. Ship also looks very run down to compare to how it looked 2 years ago. It is too bad that all new ships are super giants with tons of people; I'd love to take another cruise on a normal size ship but new. Navigator and Voyager are getting too old and too used for my taste. Read Less
Sail Date February 2011
This was our 21st cruise on RCI and our 4th on a Voyager class ship. We were looking forward to a 4 night gettaway with sea days by booking the Navigator of the Seas stopping at only one port, Cozumel, Mexico. Check-in was slow and ... Read More
This was our 21st cruise on RCI and our 4th on a Voyager class ship. We were looking forward to a 4 night gettaway with sea days by booking the Navigator of the Seas stopping at only one port, Cozumel, Mexico. Check-in was slow and troublesome as many passengers' luggage was opened to inspect for contraband liquor. The line backed up as bottles as small as 3 or 4 ounces were removed. Our luggage was opened and inspected in an unpleasant manner and although no liquids were found,there was no apology. After clearing security there was another delay and although we are Diamond C&A members there was no expedited check-in line. When we fianally boarded there were no staff greetings and everyone was on their own to locate cabins. We had a mid-ship inside cabin which was comfortable and sufficiently large for a 4 night cruise, the bedding was excellent and the layout well designed. We met our cabin attendent who seemed tense and unhappy. Throughout the cruise the crew was unsmiling and unfriendly. As the old saw says, unhappy crew, unhappy ship, unhappy passengers. This seemed to be a topic of passenger conversation throughout the cruise. The dining room food was only fair at best and so we ate in Portofino, the extra charge restaurant. the food and variety of offerings in Portofino were very good, but again the waitstaff was not paticularly cordial. Everyone from the passenger service desk to the officers seemed to be going through the motions but without warmth or friendliness. It was very awkward to have hellos go unanswered . On board entertainment was good as expected and the ship itself is beautiful with many inviting public spaces. The sea days were pleasant but short on activities. It appeared that RCI is cutting costs on food, service, and number of staff. Hopefully this was an isolated experience and we will hold off final judgement on Royal Caribbean until we have taken another cruise, but a letter and e-mails have gone unanswered. Read Less
Sail Date April 2011
Having just returned for the Mediterranean cruise (29th May - 05 June Rome to Rome) on the Navigator of the sea, I have to say that I was not impressed, nor will I be in a rush to do another cruise on Royal Caribbean International on the ... Read More
Having just returned for the Mediterranean cruise (29th May - 05 June Rome to Rome) on the Navigator of the sea, I have to say that I was not impressed, nor will I be in a rush to do another cruise on Royal Caribbean International on the Navigator of the seas. This was my 4th cruise and although the other cruises where all on Celebrity ships, I thought that as part of the same company you would receive similar service on Royal Caribbean. Boy was I wrong. From the moment we stepped aboard we found that staff was rude and not very helpful, especially staff at the Customer Services and at most of the Bars. Buying the soda package at $6.00 a day is well worth it but having to deal with bar staff that resent you for ordering a soda almost makes it not worth the effort. We mostly had dinner in the main dining room and although our Head Waiter and his assistant were great the same could not be said for the food. The menu was limited, the food was bland and tasteless. It seems that the only way to get a decent meal was to go to the speciality restaurants and pay for it. This kind of defeats the whole purpose of having an all inclusive cruise. The Jade and Windjammer was no better they had lots of food but a very small selection. The biggest problem here was that we could never find a seat and would have to walk around for up to 15min to find a seat. Used plates where left on the table and not collected often. Although the ship is beautiful, it has started to show its age and small things like the brackets on the wardrobe that is broken or the rusted bin in the vanity slap in the washroom are all tell tale signs. Cabins and bedding looked worn and faded, and constantly having cleaning equipment, bags of rubbish and vacuum cleaners in the passages did not make a very good impression. The pool area was great but the spa's could do with a good clean, simply putting chlorine in and replacing the water does not mean does not mean the spa is clean. I found the ring of dirt around the rim of the spa disgusting and yet another sign of neglect. Also having to sign out pool towels in the morning and afternoon is just an absolute waste of time. All the negative comments aside, we did make some great new friends and we saw some interesting places. Cruising is still the best way to see Europe, just make sure that you choose the right company to sail with. Read Less
Sail Date May 2011
We were disappointed with the food. The Windjammer food selection was very poor, breakfast was fine but lunch was dreadful. Chicken thighs that were tough and inedible. Honey stung chicken which was soggy, only stir fry available was ... Read More
We were disappointed with the food. The Windjammer food selection was very poor, breakfast was fine but lunch was dreadful. Chicken thighs that were tough and inedible. Honey stung chicken which was soggy, only stir fry available was vegetarian. Dinner in the restaurant was not good either. No brown rolls available any night apart from the first night. No lobster night, we were told the lobster was too small so they did not bring it on in Rome. This was our 4th cruise but the menu at dinner did not offer the choices we have had in the past. The beef was recommended by our waiter most nights and it was good but it would have been nice to have more choices. We loved the stops, did a tour with Sicily Life in Messina which took us to the cathedral in Messina, Savona which features the bar Vitelli where the Godfather was filmed, then on to Forza D'Agro to see the church where the wedding was filmed and then on to Taormina where we had lunch and browsed the shops, one of the highlights of our trip. We loved Rome, stayed at 3 star Hotel Piazza di Spagna, very close to the Spanish steps, we took a superior room which was very spacious, loved the location. We had some lovely meals at Restaurant 34 just across the street. Did the Green Line open bus tour of Rome, what an amazing city. In Kusadasi, Turkey we went to Ephesus, we took a taxi on arrival but they did try to fleece us, maybe the cruise excursion is worth doing. It was a fantastic day and we had a terrific guide. We had been to Athens a few times previously so did not do tours there. Crete we were disappointed with, the town of Chania is about 30 minutes by bus from the port and is quite busy. We took the bus and then took a taxi to the beach that the cruise ship use but it was Friday and lots of teenagers came on what seemed to be half day from school and had fun playing racket ball but made a racket, we were looking for peace and quiet! Entertainment on board was mediocre, you would be depressed going to the Schooner Bar, the piano player did not smile once or try to interact with guests. On our last cruise the Schooner bar was great fun. We enjoyed the casino bar, the bartenders there were very friendly, hello to Miguel! The nightclub was fun too. The shows were reasonable, the ice show is excellent but a lot of entertainment we felt was geared towards a huge Italian contingent, sailing from Rome there were over 900 Italians on board. I would hesitate before going with Royal Caribbean again because of the poor quality of the food. Read Less
Sail Date May 2011
EMBARKATION The embarkation was well organised. You can't miss the RCI representatives at the airport and after putting your luggage on the coach, you don't see it again until it is outside your cabin on the ship. When we ... Read More
EMBARKATION The embarkation was well organised. You can't miss the RCI representatives at the airport and after putting your luggage on the coach, you don't see it again until it is outside your cabin on the ship. When we arrived at the port we walked straight through to the security check in and then onto the ship in less than twenty minutes because we had checked in on-line. Make sure you do this. It saves a lot of time and filling in forms at the port. Also make sure you have some kind of light clothing, shorts, t-shirts etc. in your hand luggage (it's very hot in July) because you can go straight to the Windjammer and have lunch and and then to the pool deck while you wait for your luggage to be delivered to your cabin. It was 4 o'clock pm when ours finally arrived. Trying to explore the whole of the ship as soon as you get there is an exercise on its own ... the ship is huge. The ship is a "wow factor" with excellent dEcor in all public areas. Plenty of bar lounges and varied live music throughout. CABINS We had an inside cabin, which was pitch black once the lights were out. So, if you need a light room to wake you up, you'll probably be better off with an outside cabin. Personally, I prefer pitch black other wise I can't get off to sleep. We had a queen bed (two singles pushed together) which made very little room to walk down the sides ... beware of knocking you shins on the end of the bed as you negotiate between bed and furniture. Also, there is very little room to get pass the coffee table if somebody is sitting at the "desk". The shower has two sliding doors so there is no shower curtain sticking to you. The water pressure is more than ample and the water was as hot as you wanted it to be at any time of the day. The cabin attendant was excellent and well worth the recommended gratuities. He kept it excellently clean throughout the day. POOL DECK The two swimming pools were clean and plenty of deckchairs available on most decks, even on sea-days .... unless you particularly wanted to sit at the pool edge. Obviously, 3,000 people will not fit all around the pool. The adult pool in the Solarium forward of the two main pools was very quiet. We quite liked the entertainment around the main pools so we did not venture into the Solarium. ENTERTAINMENT The Ice show was brilliant and two of the theatre shows were very good - the others were definitely below expectations. Compared with a Thomson cruise we took in 2009, the entertainment was no where near as good as on the Thomson ship - Island Escape. There's a Casino which never interested us, various activities going on through the day such as learning different kinds of dancing, learning Italian, bingo, etc We did not have the children with us (they're grown up now) but we could see that there was plenty for the youngsters to do.. EXCURSIONS We can't say much about the excursions because we chose only one but here is a little bit about the ports. MESSINA You can go straight off the ship,cross a road and a tram-line and within a couple of minutes you're in the main square. Take a road train from the square and it takes you to a high vantage point to view the town. It stops for about ten minutes so you can take photos. Be sure to be in the square at noon to listen to the various activities in the tower. It does go on though, about fifteen minutes. PIRARIUS This is the only excursion we booked. It was the tour around Athens on a coach with a couple of stops. We did this because we didn't feel like walking for too long in the heat ...39c. But the tour was not worth it. For what it was, the price was way over the top. KUSADASI By far the best port. We did not do the excursion because, once again, it was too hot. Some who did the Ephesus excursion said they were walking for two hours in the heat without any shade. The ship docks next to the main town which is a 'shoppers paradise' as my wife called it. Lovely narrow streets and alley ways to wonder around. SOUDA Not worth booking an excursion to see Chania. Local buses are queuing up by the ship to take you to Chania. Takes about twenty minutes and only 3 Euros return for one person. Head straight for the quaint little harbour and then into the maze of alley ways with plenty of restaurants. You don't get much time at this stop. Ship docks at 10am and leaves at 2:30pm. We got the bus back at 1pm. But ample time to browse around this small harbour. Buses are every 5 minutes. DINING The dEcor in the main dining room is magnificent. But that is all that was good about it for us. This brings us to the BIG GRIPE: "DINING FIASCO" We wanted to celebrate our 25th Wedding Anniversary in style so we opted for a cruise on one of the bigger ships but after just two days I dreaded meal-times. MAIN DININGROOM At the onset, there were nine people at our table - my wife and I chose a table for eight on the booking form. We were literally crammed around the table so much that I could not bring my chair up to the table and had to lean forward to eat. Very uncomfortable indeed. I don't blame the waiter because I would have thought this was down to the Head Waiter or whoever is responsible for the seating arrangements. Anyway, to sit every evening crammed around a dinner table for two hours, oh yes, evening meals took two hours, was not what I would call dining in comfort. The waiter soon let us know what he thought about Formal nights. He stated that nobody should wear ties on holiday as it is a time to relax. Even the other men at our table were surprised at his attitude towards formal dress. They and I came to dinner with suits and ties anyway on the two formal nights. In fact I wore my tux the second Formal night and what a look of disapproval I got from the waiter. I have let RC know that the waiter was not encouraging RC's dress code - the truth was he was doing the opposite. Why do RC offer tuxes for hire on the ship if the staff are against it? My advice is 'Do not pay any gratuities upfront'. Wait until you are satisfied with the services and then pay what you want on the last evening. After all, you don't think about paying for tips at a restaurant until you have finished your meal. If you have any dollars over you can use them to pay off some of your account at Guest Relations. WINDJAMMER This was a nightmare. Not only did we have to spend ages trying to find a seat at breakfast and lunch times but also it was very difficult to get to an empty table anyway. They were so crammed into the dining areas. There are no fried eggs, just hard boiled or really tasteless scrambled ones. The bacon was not crispy, nor soft, depends how you like it but so hard that it was difficult to cut. RC's response was a phone call informing me that they would pass on my comments to the ship and then tried their hardest to persuade me to use them again. lol This dining room experiences has put us both right off using Royal Caribbean again. So, even though they're old ships, it's back to Thomson's where we had better food, better service, better entertainment and far better value for our money. Read Less
Sail Date June 2011
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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