1 Helpful Vote
Sail Date: June 2019
We cruised, not impressed. 17 family members total. Two parents, four (42-36yr old siblings), eleven (1-17r) of those offspring. I’m not and will never be impressed with the noise levels at night in the rooms. Disco night was the first ... Read More
We cruised, not impressed. 17 family members total. Two parents, four (42-36yr old siblings), eleven (1-17r) of those offspring. I’m not and will never be impressed with the noise levels at night in the rooms. Disco night was the first night and we could clearly hear all words to the music played, it played well past 11:30 pm. We asked to please lower the volume multiple times, with no success. At the pools we could not all swim together.That was big time dissipointing. We wanted to take pictures of the whole family after early dinner was told our family was too large. On day three it was super hot and the only place my daughter could cool off was under the pool shower. The only for her to play was under with water was “closed due to maintenance”. I would not suggest this ship to any family or large group that like to sleep at night or swim together. I would like to give the best postive of the the experience and that was the early dinner. It was best part of the whole thing, although the family had to sit at seperate tables. The food was great and waiters entertained the our younger guest with magic tricks. Read Less
7 Helpful Votes
Sail Date: October 2018
Done this cruise many times with Royal Carib on this ship and other Royal Carib ships but usually early October never had any problems lovely cruise with good weather USUALLY!!!! This one was a nightmare where do i start? Sailed from ... Read More
Done this cruise many times with Royal Carib on this ship and other Royal Carib ships but usually early October never had any problems lovely cruise with good weather USUALLY!!!! This one was a nightmare where do i start? Sailed from Southampton on Friday night 26/10/18, entering the bay of biscay the seas were rough and it was very windy slight movement felt onboard, during Saturday seas still rough and still windy during late night Saturday early Sunday a loud bang was heard and the Bravo emergency call for the crew was heard with crew members running from bars etc, somewhat panic! Ship diverted to Vigo and docked there Saturday night early Sunday morning whilst assessment of damage was carried out, it appears that one of the stablisers had damage causing the ship to take water onboard flooding lower areas. The ship stayed in Vigo all day Sunday and left Monday at 4pm after having water pumped out of ship for hours, from Vigo it went to Gran Canaria which was ok then onto Tenerife which was a saints day celebration so hardly any shops were open, from Tenerife we sailed for three days back to Southampton. with seas a lot calmer but could still feel movement of the ship. Out of five ports of call originally planned we visited only three ports missing Maderia and Lanzarote lots of passengers very dissapointed. Worst of all was the lack of clear information from the captain it all seemed to be hushed up and rumours of the problems running rife and scaring some first time cruisers who many said they would not cruise again and therefore losing out on the 25% furture cruise discount. Very dissapointed with RCCL only offering a measly 25% refund of original cruise fare and 25% off future cruise, i think 40% minimum should be offered as refund and still 25% off future cruise. Basically out of a 10 day cruise 6 days were at sea with outdoor pools hardly in use and passengers bored out of their heads. My thoughts are that the Navigator is due refurbishment i think in March or April next year and RCCL is hoping it will last till it goes for refurbishment, ship looking very tired and shabby in places, menu's in dining room falling well short of pervious standards and entertainment poor apart from Perry Grant. We are Diamond Plus members and seeing recently that standards are dropping although the staff as always are terrific. Come on RCCL we've spent thousands of pounds with your company give us some decent discount on what was a dissasterous cruise! Read Less
9 Helpful Votes
Sail Date: October 2018
See belowThis truly was a disaster. My wife's 50th birthday treat, a weeks cruise. My wife was either angry or in tears for the week. Everything was going well until the first day proper when going to use the bathroom it was ... Read More
See belowThis truly was a disaster. My wife's 50th birthday treat, a weeks cruise. My wife was either angry or in tears for the week. Everything was going well until the first day proper when going to use the bathroom it was flooded. Not convenient when needing the toilet. Let that one slide after staff came round rodded the pipes and staff cleaned and sterilized. 2 days later went for breakfast. Asked a member of staff for some toasted white bread. Curtly informed that "its over there" I then explained that there was non only brown and got the same reply and he walked off. So I wandered around the Windjammer restaurant until I found some was brought out The very next day I went to the cafe on the Royal Promenade. Many things were on offer Pizza Rolls that had been made up by the staff behind the counter. I asked if they could make me a cheese and tomato roll as I didn't like the ones they had made. You can guess the answer...No. They did offer to make a turkey roll. I don't like turkey. At dinner ate nothing while wife ate due to not liking fatty foods lamb etc. Should mention the day before had an excellent mushroom soup. Woke up the next morning at 0645hrs by noise of machinery outside my cabin door. On getting dresssed to find out what the hell was going on, I found a maintenance worker rodding the pipes again. My neighbour in the next cabin was outside his cabin door and informed me that he had gone to use the toilet and found it flooded. I went inside my cabin and found the same. Due to previous incidents my sense of humour was really being tested. Wife at this point broke down in tears and wanted to go home. I would have left the ship if my car hadn't been at Southampton. I enquired as to moving to another cabin but was assured that all other cabins were taken. Went to the windjammer restaurant for breakfast and spoke to asst manager and informed him of incidents. He said he would arrange to have a nice fillet stake available in the main restaurant for me the next evening as an apology. I thanked him. The next evening in the main restaurant was not offered the steak so again ate nothing. I have saved the best until last. The last day of the cruise (yesterday) My wife went to the toilet only to find that she could not flush. The reason being that there was no water in the toilet. I then had to fill the toilet with water from the tap in the bathroom using the kettle. Finally I was able to flush the faeces away. I reported the matter and the problem was fixed. Staff at the front desk rang up and as we had suffered we would be be given a 20% credit off our next cruise. I refused this, I was then offered a steak dinner, I refused this and was then as a last resort offered a bottle of wine. I nearly exploded. Last night i was woken by what I thought was water sloshing about. I got up out of bed to find not only had the bathroom flooded yet again but that it had spilled over the protective lip of the bathroom and was now soaking the carpet. I got dressed, the good lady was fuming and I was a touch more than angry, I stormed down to the front desk only to find my neighbour forcefully explaining that for the third time this week and by far the worst flooding had happend. This was at 0200hrs local. I had an early call booked for 0600hrs. Staff offered both of us other rooms and explained they were ones with a balcony. As that was going to make a difference to the cruise experience. My wife and I then packed and moved everything up one floor and to the other end of the ship. Best thing about this cruise was getting off the ship. The who thing was a complete disaster. I was assured by my booking agent that Royal Carribean were a first rate cruise line. I was badly misinformed. This was our first and will probably be the last cruise I will ever go on. Is there a decent cruise line out there I wonder. I doubt any compensation will be forthcoming as an apology. I certainly wouldn't accept any discount or pay for any cruise that Royal Carribean would offer unless it was gratis for ruining my wifes 50th birthday present. (I will inform if they offer this but don't hold your breath). As soon as I can I will post pictures and video on You tube. They may say I am lying but no matter I would tell them to have a look at the maintenance mans log and it will confirm. Read Less
8 Helpful Votes
Sail Date: October 2018
The ship is great for you if you like to sit around most the day doing nothing but reading books or listening to poor songs on the radio. The ship has scarce entertainment, mostly starting late night (10:30,11:30) and to be honest it ... Read More
The ship is great for you if you like to sit around most the day doing nothing but reading books or listening to poor songs on the radio. The ship has scarce entertainment, mostly starting late night (10:30,11:30) and to be honest it isn’t worth staying up for. You get corny comedians quoting jokes from every generic comedy show, tribute shows that are absolute cringeworthy, overall the entertainment is very poor and it is not a lot to be missed if you choose to not go like I have the last few days. Out of the 7 days I sailed, 3 of those the swimming pools were out of order due to maintenance and when they were back up and running they were absolutely stone cold, nobody was going in them due to the temperature of the water. The food in the “main dining room” is the same stuff you’d get in the self serve buffet, all that is different is the fancy presentation, the unacceptable wait times and the main difference, the food is cold when you have it in the main dining room. As for the “shopping mall” you get 3 shops, selling overpriced perfumes, watches and other overpriced gimmicks such as hoodies and caps (utterly stupid merchandise) there are no shops where you can buy refreshments or snacks, no off duty shops to purchase anything. It is abismal. The atmosphere feels like that of what I imagine the titanic to be like during the descent into the ocean, it feels as if we are all sailing to our impending doom, everyone is miserable, it is honestly the worst experience I have had in a long time. The ship is unsafe, my partner got trapped in a “sensored” door which shut on here abruptly as she was walking through (this is being taken further one off the ship) which led to sitting in the medical room for a couple of hours. I will never be returning to this cash grab of a ship, I feel like the company is more concerned about extracting all the pennies they can out of you whilst on board instead of actually putting anything together to entertain you whilst you are with them. Considering you pay them all the money, we then had to fork out €70 for a shuttle bus, every other cruise liner organised these things for you. Royal Caribbean are a joke and they do not deserve the money they ask for, go with other cruise liners you will get a lot more value for your money and feel appreciated instead of feeling like a walking piggy bank that the company will try to shake out every last penny from you. Read Less
Sail Date: September 2018
We chose this cruise as it was going to places we wanted to go to, at the time we wanted to go and was the right price I had been looking forward to this cruise to have a couple of weeks away from cooking, and meal planning. I only ... Read More
We chose this cruise as it was going to places we wanted to go to, at the time we wanted to go and was the right price I had been looking forward to this cruise to have a couple of weeks away from cooking, and meal planning. I only found out some worrying things about the vegetarian food served in the dining rooms whilst I was on board after a couple of nights. Firstly even though food was on the menu with a v next to it, and at the bottom of the menu it showed the V next to vegetarian, after asking for food to be sent back as it had non vegetarian cheese on it that these foods were available as vegetarian, but weren't necessarily vegetarian. I had to explain to the head waiter why some cheeses weren't vegetarian and in this day & age that shouldn't be necessary, and when i spoke about vegetarian wine, i may as well have sprouted a second head as they (the waiter, head waiter and wine expert) didn't believe there was such a thing. I had to prove this was the case when i had to buy wine when off the ship to be able to drink on the ship as they couldn't sell me anything they had.(all you have to do is ask google if a wine is vegetarian or not) and the desserts were a joke, at lunchtime when there were about 20 desserts available, not one was vegetarian. When calling their after cruise line I was told i should have told the relevant people onboard, I did, from the Maitre d to the head chef and waiting staff. I explained the food wasn't satisfactory and was told that I had too high expectations and they couldn't help that I wasn't satisfied, and they weren't my nanny!! I was thanked for taking the time to call them but was told they never compensate unless someone has died, she didn't seem to care that my holiday was ruined or that i was severely disappointed with the cruise. Other than that, the normal food wasn't that great, the luggage at embarkation was a mess, the disembarkation was even worse, the cabin was small with a tiny bathroom, with the toiletries being 2 bars of soap and a nasty yellowed plastic thing in the shower that was 2 in 1 shampoo. The evening entertainment was poor to say the least and there were too many silly things on during the day so you could easily miss something, they could have done less but better ones. The staff towards the end of the cruise were very invasive as they all wanted to get a good rating on the survey, to the point of me having to ask one of the waiters to leave us alone after 20 minutes of being interrogated as to the rating we would give him. The prices for everything on the ship were not even vaguely reasonable with a standard tube of Pringles being $9.99, and a glass of wine and a gin and tonic at $19. I would love to say some great things about this cruise but the best bits were the frozen yoghurt on the sunbathing deck and the weather. Read Less
2 Helpful Votes
Sail Date: July 2018
Family celebration with a total of 11 adults and children. Several had more, some less cruise experience. Started off with having to call because of candy wrappers, and crumbs on couch and near full windows of our suite. Luggage did not ... Read More
Family celebration with a total of 11 adults and children. Several had more, some less cruise experience. Started off with having to call because of candy wrappers, and crumbs on couch and near full windows of our suite. Luggage did not arrive until after 9 p.m.. Main dining was very good (our attendants were excellent!). Buffet was the worst, food cold, was generally not good quality and we quickly ate all meals in the main dinning room. Entertainment was fair although never went to some events (ice skating for example) because of limited times and overcrowding. We had several smaller kids who with adults went to the game area which had no cruise supervision and my wife was knocked down by teenagers running thruout the area. Estimate 25% of games were out of order. Used childcare with average results. Honfleur/Deauville shore excusion was 3 out of 5. Honfleur was pleasant town with nice presentation. Deauville was a drop-off for an hour with no recommendation where to visit or background. Galicia Cellare tour - have been on several winery tours and all were excellent. We drove 2 1/2 hours to winery. We walked to entrance and waited for a few people who needed assistance and people asked questions about the grapes. It was mentioned they were in the process of bottling the wine but never saw the inside and were escourted to an area for wine tasting and where to buy product. Probably 45 min in total. Drove another hour to small town where no background was given and were told to come back in an hour. All the way back the guide complained about the US even though he was wearing his Nike shoes and apparel (he had never been to the US). Rate 1 of 5. We also took an independent tour of Lisbon with We Hate Tourism group. Will review then at another time. Took the Galley tour our second to last day. They were very specific - no open toe shoes and we will teach everyone how to wash their hands like the crew. Over 30% had open toe shoes, no one washed their hands and observed at least 3 times crew handling food without gloves. The chef? who did the tour spoke so soft no one could hear most of his presentaion. Our special lunch afterward was the worst of the week in terms of food and service. Rating 1 of 5 We carried our luggage off of the ship. We got in line to take a taxi to the train station which was a mile away to go to Gatwick. The driver said there was no train but he could take us for 300 pounds. This was confirmed by the port authority individual standing there. I guess they were working together. I told him to take me to the station where there was of course many trains going to Gatwick. I sent my concerns to R/C and have waited over a month with no answer, thus I have submitted this review. I waited Read Less
2 Helpful Votes
Sail Date: April 2018
We have been on approximately 11 cruises, seven of which have been on RCCL. We chose this cruise because it was going to four places we had never been to before. We will remember this cruise for all the wrong reasons. While this cruise ... Read More
We have been on approximately 11 cruises, seven of which have been on RCCL. We chose this cruise because it was going to four places we had never been to before. We will remember this cruise for all the wrong reasons. While this cruise had a number of minor annoyances, the two major issues were the fact that the cruise to Aruba did not go to Aruba, and the snorkeling excursion in Bonaire did not permit us to snorkel. We purchased the shore excursion well in advance. One week before sailing, RCCL arbitrarily changed the minimum age for snorkeling, so my youngest son was not able to snorkel. We were told he could sit on the beach, but he would not be allowed to enter the water. The Aruba issue had to do with weather, and I understand ship safety, but this cruise was two years in the planning and was selected because of the destinations. I can live with the above issues, but the customer service I received after the cruise is what has really frustrated me. The goal of customer service is generally to diffuse these types of situations. Every time I spoke to someone I was left more agitated. The responses were almost robotic with no ability to relate to people. They have absolutely no appreciation for long time customers or the impact a bad experience can have on a family. I will not be sailing RCCL ever again. Related to the ship directly, here are some of my issues: No self-service soda machines. I had to wait at a bar every time I wanted a soda. When I asked about it, I was told by a bartender it was so we could get excellent service. My experience was that it had the exact opposite affect. Bad experience at the Windjammer. It was hard to get a table, and long lines for items cooked to order. I am an early riser, and I was surprised to find that the Windjammer did not open until 7:00 am on some days, but what was more frustrating was that the doors to the Windjammer and the main dining room never opened on time. It was often five to ten minutes after the scheduled opening time that doors actually opened. Not a lot to do for the kids. No water slides or kids aquatic area. My youngest son likes mini-golf. The course is in rough shape, and one morning it was littered with broken glass from an adult beverages. We had connecting promenade view staterooms. While you could not hear regular activity and traffic, you could hear major activity, such as when they were having shows in the promenade. Some kind of disco party kept us awake on night. Anyway, as I mentioned, we will not be cruising on RCCL again, but if we did, it would likely not be on the Navigator of the Seas. Read Less
1 Helpful Vote
Sail Date: April 2018
This was our first cruise with RC. We chose this ship for the itinerary: ABC islands. Unfortunately, we could not dock in Aruba due to high winds, but hey, it's Mother Nature. No one really wanted to go to Nassau AGAIN....but at ... Read More
This was our first cruise with RC. We chose this ship for the itinerary: ABC islands. Unfortunately, we could not dock in Aruba due to high winds, but hey, it's Mother Nature. No one really wanted to go to Nassau AGAIN....but at least the captain found us another port...HA! We arrived at the Miami port around noon. We were in our cabin by 1:30! Luggage did not come to our room until about 5:30 though. No worries, my daughter and I were having a Swedish massage in the spa. We both had an excellent experience and were not pressured to buy spa products. Make sure you book online before the cruise to get one of the better deals offered. The Spa staff was very nice. Our cabin steward, Peter, was VERY efficient. He brought ice every day and was able to secure an extra chair for our balcony. The bed was quite comfy, and the cabin was clean, but I did notice a musty odor from time to time so when my husband wasn't there to be the energy police, I opened the balcony door and let the sea breeze in for a few minutes. We ate on the 4th deck in MDR several nights. We had excellent service from our waiter, Hemanshu, and his assistant, Jaya. Overall, the food was hot but was not memorable for dinner. We enjoyed the Galley Tour/Bottomless Champagne Brunch in the MDR with our guide, Chef Scion Frame. He was great and everyone seemed to respect him. The food was delicious and we enjoyed talking to our table guests. We also enjoyed the MDR for lunch on sea days. We enjoyed the food in Windjammer for dinner more than eating in the MDR, even though we missed seeing Hemanshu and Jaya. While dining in the Windjammer, we were impressed that several "managers" came by to ask if our service and experience was good. We tried to go when they were not as crowded. I was not that impressed with Promenade Cafe and pizza. I ordered continental breakfast twice and room service was prompt and polite. We traveled April 13-22 and there were NOT many children and basically all college students were finishing up classes and getting ready for exams. My husband and I are retired school teachers, and our daughter is a pediatric dentist, so we were thrilled that there was only a small herd of tweens running around from time to time. The "older" crowd was very polite and well mannered ...except for, as mentioned by others, those selfish solarium slugs who stored their towels on the lounge chairs 24/7. My daughter said that the Solarium was where old people went to die...HA! Glad we had a balcony. As far as entertainment, we enjoyed the World Champion Ballroom dancers (husband and wife) who also taught people how to salsa; the comic; the comedian juggler was hilarious; young Elvis impersonator; and Las Vegas tenors. The NOS orchestra was fantastic, but the singers and dancers were average. The ice show was also impressive; be sure to get there early (people were lined up 45 minutes before). I was disappointed that there wasn't more line dancing and fun by the pool ...but I guess Carnival is the FUN ship---LOL! Indoor movies in Metropolis and outdoor movies were good....but NO POPCORN:( Overall, I thought the cruise director, Simona, did a nice job. Other info: Gym facilities were clean, but the staff were not very friendly the couple of times we were there...always talking on the phone or to each other. I wasn't super impressed with guest services or shore excursion staff. Photographers were not pushy and intrusive but their services were poor---kiosks/computers half worked and people lined up while staff "acted" like they were doing something. Kudos to the cabin stewards and food service folks---who despite their long work days, were always smiling and greeting us . Overall, I was impressed with the cleanliness of the ship considering the thousands on board. Based on previous reviews, I thought the ship would be in much worse shape. It is obvious that refurbishing is in process. I saw people painting and carpeting looked new. I saw "officers" walking around discussing renovations, too. We enjoyed a nice relaxing beach day on Labadee. We were off the ship and sitting under a palm tree on the bay side by 8:30. We quickly walked through the shopping area. And yes, don't go if you don't want to be harrassed a bit, but I certainly didn't encounter any "thugs" as someone else posted. In fact, the fellows we talked to were quite nice after we told them we weren't going to buy anything because we were trying to get rid of things in our house. They did manage a small purchase from our daughter though. We decided to return to the ship about 1:00 and eat in the Windjammer. If you want to avoid crowds and sunburn, getting up early is the way to go in Labadee. In Willemstad we just toured with one of the groups that you can't miss right when you get off the ship. For about $20 a person we had a three hour tour in a small bus with AC. The tour included a stop at the distillery. My only regret is that I didn't buy a bottle of Blue Curacao liqueur. We had very personable tour guides on both the bus and at the distillery. After the bus tour, we toured the Kura Hulanda Museum on our own. It was quite an experience. We paid a few dollars extra for a personal guide. OMG! We were there for about three hours ...and the museum is not that big. The guide was very detailed, and he kept saying that most people do not know the history of slavery, but we hung in there until the very end. I don't know if he spent that much time with us because we were the only people there or what, but his lecture was INTENSE. No need to tell him that my husband and I both taught history, but we respected his passionate perspective. After touring the museum, we walked across the Queen Emma Bridge and spent about 45 minutes window shopping before heading back to the ship. Our favorite port was Kralendijk. We liked the laid back atmosphere, friendly people, and less commercialized feeling there compared to Willemstad. We went on the Double Dip Snorkel excursion on the Sea Cow. I had tried to book this myself but was informed they were full. Then something miraculously was arranged through RC shore excursions and we snagged it. Although the day was cloudy, we had a delightful experience with Henk, Gea, and the gang. When we got back to the ship about 10:30 many people were just getting off. We showered, ate lunch, and then walked around town. We would definitely go back to Bonaire. We had no problem with debarkation because we were one of the many who carried off our own luggage. We left our room at 7:30 ---yes, the biggest problem was getting on the crowded elevator so we finally rode up to ride down to deck 4 for the mass exodus. We were off the ship by 8:30. The early bird gets the worm. Read Less
1 Helpful Vote
Sail Date: March 2018
We were charged three times to our bank for stateroom charges, and have to dispute them. The bedding was unclean, private hairs and looked like urine stains. The housekeeping said they don't change the sheets everyday. No soda ... Read More
We were charged three times to our bank for stateroom charges, and have to dispute them. The bedding was unclean, private hairs and looked like urine stains. The housekeeping said they don't change the sheets everyday. No soda machines, have to stand at bar for any soda; and they are not opened all the time. The buffet sometimes had better food than the specialty restaurants. Pools and sauna were over crowded. Bingo started at $49. There is a $10 fee for cancelling specialty restaurant if you decide to eat somewhere else. The Italian restaurant had pictures of scallops on website, they do not have scallops. They also cancelled lobster nights, you do have to pay extra for lobster. Some of the bartenders would cater to the liquor customers and have the soda customers wait. Buffet for breakfast opened 30 minutes before we had to meet for the excursion, a lot of people didn't have time to eat. Cozmel had a 45 minute ferry boat before we got to shore. 5 pesos to use the bathroom at Cozmel, and no toilet paper goes in the toilet. The Turtle and Cenote tour took you to ocean before the Cenote. You are supplied with flippers, snorkel mask, and life jacket. You are taken in the ocean on a boat and told to jump off and hopefully you see a turtle, not that clear of water and the ocean waves are beating across your face while you are swimming to the boat that drove away. Costa Maya went on excursion to Myan Ruins. They were cool to see, but over 2 hour ride each way on bus through areas of sugar cane, pineapples, small towns, dogs looked malnourished. They do tell you to be careful climbing and anything else at the Ruins because the hospital is over 2 hours away. Read Less
5 Helpful Votes
Sail Date: March 2018
I have been cruising for over 25 yrs i have been on all different cruise lines and this is the worse they nickel and dime you for everything .they i even charge for roomservice dosent matter the time . Horrible food wasn't even up ... Read More
I have been cruising for over 25 yrs i have been on all different cruise lines and this is the worse they nickel and dime you for everything .they i even charge for roomservice dosent matter the time . Horrible food wasn't even up to basic sanders i had raw chicken served to me and uncooked fish i had informed my waiter and nothing was done from the raw food to the hard donuts i was so disappointed on this ship this dosent include the brown water that was coming out of my faucet . I was on the 12th floor when i brought it to there attention there responce was we take showers with black water and we are ok. Really grose i will never ever cruise on royal caribbean again. I almost forgot they would put random charges on your bill hoping for you not to catch it. That might work with spring breakers but not me . so beware spring breakers not worth a dollar so beware save your money!!!!!!!!!!!!!!!! Read Less
5 Helpful Votes
Sail Date: March 2018
First let me say this was my first cruise so I didn't know what to expect. I am handicapped and rely on either a mobility scooter or a wheelchair with my wife pushing. Since this was my first cruise we opted for the wheelchair so ... Read More
First let me say this was my first cruise so I didn't know what to expect. I am handicapped and rely on either a mobility scooter or a wheelchair with my wife pushing. Since this was my first cruise we opted for the wheelchair so that I could get off the ship in ports and enjoy the area a little. We stayed in room 7304 which is a handicapped accessible room so they say. From the very first time entering the room we knew there was going to be a problem There is a large lip that goes from the hallway into room. In order to get back out of the room I would have to stand up and have my wife assist me out into the hall then she would bring the chair out and then take me around the ship. We could not get the chair and me out of the room at the same time due to this lip. Also the room is not very roomy. It has a lot of unneeded furniture in it that limits your accessibility. You can not get your wheelchair out to the balcony without help from your partner. Another real problem came with entry ways thru out the ship. If you didn't hit them just right you will nearly be thrown out of your chair. The ramp leading out of the casino is one of the worst. First it is a down hill so you pick up a little speed then at the bottom where it goes back to carpet there is this big lip and again you are nearly thrown from your chair. There were several people on the cruise in wheelchairs that seemed to have the same issues as we did. So unless you have a mobility scooter or don't mind getting out of your chair at every doorway or transition then I recommend staying away from this ship. Another real issue is with the food. At their buffet called windjammers the food is always cold day and night and lacks flavor. When you complain they say well thats what you get when you try serving so many people. As for the main dinning room the first 2 nights of the cruise the food was excellent but as every day went by the food got worse and worse. We had breakfast on the 4th day and it too was cold and we had to continually ask for coffee or other items we needed. When we went to breakfast there might have been 50 people in the whole restaurant. For the number of servers we should have had better service than this Another real issue with this cruise. We went to Costa Maya and Cozumel. Costa Maya is not a bad port. It is pretty flat so being pushed around is not a big issue. It is a long walk from the ship into the port though so tell your traveling companion to bring good shoes. After checking out the port we thought about going into town. The problem with that is trying to find a handicapped cab. They are few and far between so we didn't risk getting into town and not being able to get a way back. The excursion we went on at Costa Maya was the Dolphin Encounter. It is handicapped accessible and is right in the port so its within walking distance. I recomment anyone that likes dolphins to do either of the dolphin excursions at this port. The picture package for all 12 pics encluding downloading on your phone is $70. As for Cozumel. It is definetly not a handicapped friendly place. First royal carrebian parks at the International pier. Here again it is a pretty decent walk in to the port. Once in the port you can not get around easily with a wheelchair. Everything is on a hill or a slant making it almost impossible to get around. You can get to a few cheap jewlery stores and when I say cheap I mean expensive junk. Other than than the rest of the port is unaccessible to the average handicapped person. We did find our way thru the port to the exit to town and went on an excursion. It is the only one on the entire cruise that says it is handicapped friendly. Well if you can't climb into a van then its not handicapped friendly. You must climb into a van then they pick up the wheelchairs and load them in beside you. The excursion was See Mexico. It was an ok tour. Nothing to write home about. A few steep ramps and very rough sidewalks to go thru. Read Less
Sail Date: March 2018
This was our ninth cruise in the Caribbean; the entertainment on the ship was fine, a good crowd overall friendly and inviting. The meals in the dinning room were of decent quality with excellent service. The buffet was the same cheap ... Read More
This was our ninth cruise in the Caribbean; the entertainment on the ship was fine, a good crowd overall friendly and inviting. The meals in the dinning room were of decent quality with excellent service. The buffet was the same cheap offering daily low quality meats with cold "warm meals" it was the same offering every day with no change, although we found breakfast and the evening meal to be enough. All the ports were very good and the weather was great. The excursions we chose were well worth the money spent and we enjoyed each one. Our Balcony room was clean and well maintained. There are too many areas where "smoking" is permitted and it was a problem, On the pool deck area they allow smoking along the one side of the ship so if the wind is blowing the wrong way the smoke goes everywhere. There are bars where you can't walk by because the smoke is so heavy and the Casino in one large blue cloud of smoke with open entrance ways at each end where the smoke travels freely as well as the staircase up to the promonode where the smoke just wafts out to the cafe area. It seems that Royal Caribbean does not have a concern with the fact that " second hand smoke kills". Read Less
5 Helpful Votes
Sail Date: February 2018
My husband and I decided to surprise our friends who were already booked on this cruise. As walking around the ship to find where everything was, we walked through the casino and could not believe the smell. It was overwhelming like ... Read More
My husband and I decided to surprise our friends who were already booked on this cruise. As walking around the ship to find where everything was, we walked through the casino and could not believe the smell. It was overwhelming like 25 people were smoking cigars, but the casino was closed. We went to the Windjammer for lunch and after walking around it a couple of times, the only thing I looked appealing was the salad bar so I made a salad. Big mistake. I had pains in my stomach and spent the next 2 hours in the bathroom. I am used to passing crew members who always smile and say good morning, beautiful day, etc. The staff was very unfriendly. The food in the main dining room was horrible. Presentation lacking, mashed potatoes every night no matter what you ordered and 2 pieces of asparagus or two slices of zucchini. Seriously? Who gets chicken parmesan with mashed potatoes? Toilets in several cabins didn't flush, paint peeling, rusty bottom of ship, no air conditioning in certain rooms, shows boring, comedian not funny except when he interacted and picked on passengers. Activities at the pool was minimal and basically the same each day. Not very creative. The gym was actually the best part of the ship but who wants to go on a cruise and spend the day in the gym for entertainment. I have cruised many times and the food by far was the worst. They need to retire this ship. Read Less
8 Helpful Votes
Sail Date: February 2018
We chose Royal Caribbean for our honeymoon and were incredibly disappointed. As a platinum member of Royal Caribbean, I was excited to board a ship I hadn't experienced before, and for a once-in-a-lifetime honeymoon experience with my ... Read More
We chose Royal Caribbean for our honeymoon and were incredibly disappointed. As a platinum member of Royal Caribbean, I was excited to board a ship I hadn't experienced before, and for a once-in-a-lifetime honeymoon experience with my now-husband. First, our stateroom had an odor outside of it that was awful, which we later overheard from the housekeeping staff that an animal had died outside of it recently. So there was that. There was also black marks in the toilet, and mold in our light in the bathroom. Not a little mold, but big grey visible mold. Cleanliness aside, we mentioned our honeymoon to our travel agent and Royal Caribbean when we booked, and nothing was done. There was "no record" of it being our honeymoon. There was also "no record" of a cruise voucher we had called about placing on our account when booking in November/December. I could continue, but I don't think it's worth any more of my time than I've already spent with Royal Caribbean. As a loyal customer for many years, I am very disappointed and do not plan to take a cruise with Royal Caribbean if I can help it for a long time. Read Less
Sail Date: February 2018
we chose this cruise to go with friends , we booked at the last minute which left us with an inside room. we have had an inside room before, but this was just awful ! The couch was dirty, stained and smelly........the beds smelled like ... Read More
we chose this cruise to go with friends , we booked at the last minute which left us with an inside room. we have had an inside room before, but this was just awful ! The couch was dirty, stained and smelly........the beds smelled like old sweat. overall it was just the worst. the entertainment was poor, and we left most shows after about 10 mins.......the exception was the ice show, we enjoyed it. The food was only ok in the dining room, but the service was excellent ! The food in the windjammer was very good. we tried the specialty restaurants and the food was excellent. DON'T waste your money on the internet service ! We couldn't even text each other ! Overall this ship is showing her age, but the service was excellent.......IF you can put up with really dirty and smelly cabins ! DON'T book inside cabin # 9557 !!! Read Less
6 Helpful Votes
Sail Date: January 2018
Cold, impersonal staff and crew. Cold, undercooked food. Few activities. Crowded activities because there were so few. Poor scheduling of events. Rude cruise directors. Thankful that it wasn't my first cruise because I'd ... Read More
Cold, impersonal staff and crew. Cold, undercooked food. Few activities. Crowded activities because there were so few. Poor scheduling of events. Rude cruise directors. Thankful that it wasn't my first cruise because I'd never cruise again if it were. As it is I'll never cruise Royal again. This was our second Royal cruise and the first one was bad too when it came to the personality and professionalism of the staff. But since that was a new ship we gave them the benefit of the doubt because they were still learning the ins and outs of that ship. But the second time showed us that it has nothing to do with the ship, but with how the crew are trained in customer service. Smiles and hellos go a very long way, but we almost never ever saw a smile and only one staff member ever said hello to us first. With everyone else, we had to initiate a greeting. And don't get me started with the eye rolls and sighs of the people that work Guest Services. The nice staff were the ones cleaning the rooms. The ones that were actually supposed to interact with the passengers left a lot to be desired. And the water pressure in the shower was very poor. It took 6 minutes for the hot water to come up. Read Less
6 Helpful Votes
Sail Date: December 2017
We were a group of 13 people, traveling together for the New Year's cruise on RCCL Navigator of the Seas. From the moment we checked in, we were disappointed in the service we received. While our cabin was beautiful, and our ... Read More
We were a group of 13 people, traveling together for the New Year's cruise on RCCL Navigator of the Seas. From the moment we checked in, we were disappointed in the service we received. While our cabin was beautiful, and our concierge was very accommodating, the whole cruise experience was disappointing and stressful. From dinner on the first night (our dinner table was occupied by other passengers, and the cruise line had a hard time finding a place for us to eat dinner,) to the poor quality of food in the main dining room (NY strip steak was inedible, not even sure it was beef.) This was our second RCCL cruise in 2017. We had cruised in July to Alaska with our kids and grandkids. The cruise line did not confirm our return flight with the airline, and it was cancelled, leaving us stranded in Anchorage, AK. Repeated calls to the cruise line did NOTHING -- the recording stated to contact the airline. The airline said they could not do anything, as the cruise line purchased the ticket and needed to confirm. BOTTOM LINE: DO NOT PURCHASE YOUR AIRFARE FROM RCCL. We ended up buying ANOTHER plane ticket to return home, at a premium price, of course. We have called and emailed the cruise line multiple times, but still have not had a response or a refund for the unused flights. We will not cruise on Royal Caribbean again. Ten years ago, they were wonderful, but poor management, probably starting at the top, has brought this cruise line down. Read Less
3 Helpful Votes
Sail Date: December 2017
Recognition for outstanding service to the Diamond Lounge Concierge JJ. She was such a delightful person and truly the only highlight of my cruise vacation. She made us feel at home at the diamond lounge and was soo attentive to our needs ... Read More
Recognition for outstanding service to the Diamond Lounge Concierge JJ. She was such a delightful person and truly the only highlight of my cruise vacation. She made us feel at home at the diamond lounge and was soo attentive to our needs and concerns. She was the best and only good thing we had on this cruise. Now I would like to bring up certain issues I have regarding this cruise vacation: 1- The cafe promenade. I observed the person in charge and she was rude and unprofessional towards the other crew members. It is not right or fair for her to talk to them in a bad matter in front of the guests. This is not acceptable and needs to stop. This is something I have observed going on as a trend on all my previous vacations as well. If a crew member needs to be counseled it needs and must be done behind close doors and not in front of the guests because that is just not wrong and it reflects poorly on Royal Caribbean as a company because it allows individuals like these keep on doing the wrong things. 2- The policy of chairs at the pool deck needs to be seriously looked at. I had to fight and struggle to get a chair to lay out in the sun but no chairs were available since other guests would leave their belongings or leave a towel and they would return way past the 30 minute rule established by Royal Caribbean regarding not reserving chairs. This is a big issue that NEEDS TO STOP!!!. It is unacceptable that I can't even enjoy some sun because I can't find a chair. I should not be going in circles walking all around the pool decks searching for a chair. 3-The dress code at the diamond lounge needs to be fully enforced. It is not the concierge's fault that some guests decide to not follow the rules already set regarding what is appropriate to wear at the diamond lounge. Some guests truly love to take advantage of their status and what I saw people wearing in the lounge was just disgusting and unacceptable. Just because of your crown and anchor society status it does not mean you are free to do whatever you want. Royal Caribbean NEEDS TO REALLY BE FIRM ON RULES!! not fair for me as a diamond member to see other guests dressed like they are going to a beach outing. 4-Minors should not be allowed at all at the diamond lounge. This is a rule that has always existed but on this voyage once again many guests would bring their entire family to the lounge. NO MINORS ALLOWED!! This needs to stop and must be enforced. And this is not at all the diamond lounge concierge because guests truly make things difficult for the concierge and as a great concierge her role is to make things good for everyone regardless. So please do not even think of blaming the concierge because she is phenomenal and amazing. Guests just love to make things complicated which affects all other guests as well. If guests are not willing to follow rules then their crown and anchor status should be revoked or suspended. 5-The food selection at the windjammer was terrible. There was no really good food for me to truly enjoy and eat. I had a terrible time eating and it was terrible. The sugar-free desserts were minimal and once they were gone that was it which is soo disappointing and it should not be this way. It felt that everyday the food selection was the same and nothing truly new or attractive for me to eat. I have never ever been soo upset with the food selection and quality as I had been on this cruise. Royal Caribbean needs to seriously upgrade their food quality and selection and honestly stop being cheap about things. As a loyal cruiser to Royal Caribbean after 17 cruises all with RCCL it is sad to see what is happening and all this scaling back to cut corners truly does not payoff in the end 6- For being a Christmas cruise there was not much of a christmas feeling onboard. It felt that all the hype was all for nothing. There was barely a tree and some basic decorations on the promenade. What I was expecting was more of a winter wonderland but that was not the case. Yes there was a Santa parade but even that was poorly done and many other guests as well were upset with the lack of christmas feeling on this voyage. 7- Room service charge of $7.95 WHY??? This is soo not right and not expected. It caught me by surprise when I saw on the room service menu there was a charge even for lunch items. WOW!!. I can understand if food is ordered after midnight but for lunch and even for breakfast to charge for food like SERIOUSLY ROYAL CARIBBEAN!! For the first time ever after 17 cruises with Royal Caribbean I am very disappointed in the service and product I received. What I paid for does not come not even an inch close to what I received on-board. Read Less
2 Helpful Votes
Sail Date: December 2017
Traveled with my family of 6 and extended family of 20 for our 3rd cruise as a group. Food was sub par, not good at all. Many times served cold and most times was not good. Charging for room service delivery is a disappointment. ... Read More
Traveled with my family of 6 and extended family of 20 for our 3rd cruise as a group. Food was sub par, not good at all. Many times served cold and most times was not good. Charging for room service delivery is a disappointment. Coffee or something small on balcony was something I looked forward to. Entertainment was high school level at Best. Service was not as good as years past. RC has def cut back. Would NOT recommend this ship, but more importantly would not recommend Royal Caribbean to anyone. I would consider RC the Walmart of cruise lines. Carnival and Norwegian are with out question much better food, entertainment and value. Traveled with large group, waiter seemed inconvenienenced to get things, entertainment director is very low on talent and the shows and choice of shows was not good. Can’t say enough how disappointed I am, poor management has ruined this cruise line! Read Less
7 Helpful Votes
Sail Date: December 2017
Honestly, this trip was a huge wash for my wife and I. We went here to celebrate our Honeymoon with her family, and we couldn’t be more disappointed. Let’s start at the check-in and boarding process... In effort to ensure no ... Read More
Honestly, this trip was a huge wash for my wife and I. We went here to celebrate our Honeymoon with her family, and we couldn’t be more disappointed. Let’s start at the check-in and boarding process... In effort to ensure no sick individuals are boarding the ship, RCI has everyone fill out a health form. This is great in theory; however, it wasn’t consistent across everyone who checked in. In fact, it was so inconsistent that I’m currently sick with a flu (cold) along with my wife, her brother, and someone else we met on the cruise. We’re 99.9% sure that the person who got us sick was the little kid in the elevator on the first night of our cruise. Glad to see the forms actually worked. (/s). Once we were boarded, we found a gecko crawling around our room. The staff was very quick to point fingers and say we brought it in with us on our luggage. (Which, never mind the fact we dropped it off with the porters, it was apparently OUR fault). It took nearly five contacts with the front desk and our stateroom attendant to finally have the gecko removed. After that, it took an act of congress to even be considered for moving to a new room (which we didn’t for the next reason)... The overall cleanliness was a joke. Our couch was stained, and the floor was very worn. The smell was faint of mildew and the balcony door was nearly impossible to operate. The alternate room we were offered reeked of foundation and makeup, to the point where I could taste the foundation in my mouth. The overall ship’s cleanliness was below other lines - dust collected all over various fixtures, and it was very easy to see through the glass elevators. The only person at guest services who cared the slightest was Lisa Vale. Lisa went above and beyond by offering us one free dinner at a premium restaurant. She mentioned she’d let the cruise director know we were honeymooning and we’d see what they’d do. (Spoiler: nothing). The elevators on this ship are a complete joke too. They need to reprogram the elevators hard core. Currently, the elevators operate in a “first in - first out” approach. Meaning, if you’re on floor four going up, the elevator coming from one to ten will not stop at your floor unless someone has hit four. Bad design, needs reprogramming and overhaul. All in all, I have nothing nice to say about the ship. The food was mediocre, the sanitation was a joke. The cleanliness was laughable, and the overall experience was horrible. I will never book with RCI for any reason, period. Read Less
1 Helpful Vote
Sail Date: December 2017
It was the best cruise I've Ever had thank you to the cleaning crew they were the best and the cook and the service was excellent And the sales persons were wonderful thank you for your service The pool service was wonderful to and ... Read More
It was the best cruise I've Ever had thank you to the cleaning crew they were the best and the cook and the service was excellent And the sales persons were wonderful thank you for your service The pool service was wonderful to and Giovanni's restaurant was very good food in the sushi restaurant to and if there is a wonderful thank you for everything that you have done for us and if I can I will go back again next year and I will tell all my friends about the wonderful time I had in the cruise and the best service from the cooks for everyone that service us food thank you for everything we appreciate all your help and thank the people in the pool That service or the drinks that we need it and the margaritas the cold beers and thanks And thank you to all the guys at the pool too Yes I loved it it was very very nice thank you so much for your help and your service Read Less
4 Helpful Votes
Sail Date: November 2017
We knew there would be "some" children on this cruise because it was over Thanksgiving, we DID NOT expect 2,000 children, yes this number was confirmed at the front desk. R.C. has turned into a cheap Disney cruise. R.C is ... Read More
We knew there would be "some" children on this cruise because it was over Thanksgiving, we DID NOT expect 2,000 children, yes this number was confirmed at the front desk. R.C. has turned into a cheap Disney cruise. R.C is catering to the family unit and now that I am a diamond member, I have taken a back seat to 10 year old brats !!! On our first night we were standing in line for the main dining room ( 8:30-late seating) wild kids running allover, one in particular with NO parental supervision was swinging his arms and ( accidentally-- I will give him that ) hit me in the face, right cheek--hard with fist-- ouch, parents did not say sorry, or anything, they looked at me like I was the criminal. The next nite I was walking the promenade when a young father & his 6 kids who he could not control were running up and down & in & out of shops all around the Christmas tree, when the child he was carrying who was 2-3 years old started screaming and trying to get free from his clutches, literally kicked me in the face, same place as the night prior, so my pictures from the rest of the cruise show a bruised & swollen face, oh yes, he didn't say sorry either. Dancing on tables, invading adult territory, a food fight in the elevator with bananas & fruit that I reported on Thanksgiving because an elderly lady slipped and almost fell. At lunch in the main dining room, I was asked if we would be willing to share ( which we enjoy), I said yes, but no children, the female matre de looked at me with disgust and said "all tables have children, you will have to wait, and she made us wait @ 20minutes and we were again treated like second class citizens. R.C recently added life guards. I spoke with one and he told me a child drown & died @ 2 months ago. I have ripped up my Diamond card & will start over with a grown up ship, we have cruised Celebrity, Holland America and others and hope they have not invaded them also, I guess a lot of it has to do with cheap family rates & family perks. Read Less
6 Helpful Votes
Sail Date: November 2017
This was my first cruise and the whole experience was awful. Room was very dirty, moldy toilets, strong mold/mildew smell in cabin, air filter was black with mold, and the water in the room came out milky white. Trash was left in can and ... Read More
This was my first cruise and the whole experience was awful. Room was very dirty, moldy toilets, strong mold/mildew smell in cabin, air filter was black with mold, and the water in the room came out milky white. Trash was left in can and under bed. Spoke with front desk assistant manager and he was unwilling to help us or notify the Captain, it was 3:30am and multiple guests were sleeping in the lobby! Not once did any employee apologize for these issues. I was told there was nothing more for them to do other than offer us a 20% future cruise credit. That is unacceptable. The “food” if that’s what they call it in the Windjammer Café was cold and had an awful taste seems frozen and microwaved. The only decent meal we had was at Chopped. We were told by our servers you only get the “good food” on 7days or more not on the budget cruises. These are just the issues I experienced personally, my family who was on the ship with us had bugs in their room!!! ZERO accountability on this ship. It was unsafe and unlawful to be subjected to those conditions. I will NEVER be on a Royal Caribbean cruise ever again. EVER! Read Less
4 Helpful Votes
Sail Date: November 2017
This cruise was chosen for us by our sons and family. It was to celebrate our 50th anniversary. They choose well. The staff was very friendly and helpful. Our servers in the Sapphire dining room, Amergail and Desran were wonderful. Staff ... Read More
This cruise was chosen for us by our sons and family. It was to celebrate our 50th anniversary. They choose well. The staff was very friendly and helpful. Our servers in the Sapphire dining room, Amergail and Desran were wonderful. Staff in the Windjammer also, were friendly and nice. Kept keeping the tables clean and brought something you needed. Entertainment was very good as well. Housekeeper kept room clean and provided items we needed. Various options to participate in or watch. Dancing instructors were fun and helpful. Ice show was well done. Travis Cloer was entertaining. The 70’s show on the promenade was entertaining. Trivia programs were fun. Casino was okay, shops were clean and organized. Didn’t avail of purchasing anything but, they were nice. Off shore excursions were booked by family but, what we did was fun. Pool areas were very nice and plenty of staff for that and bars. Sporting areas wer very nice as well. Grandchildren used the Flowrider, basketball court, ice skating, etc. Embarkation was smooth. Disembarkation could have been a bit better. Needed an adjustment on our final bill. The customer service had a long line. Felt all ares should have been open that morning. It left us separated from our family. Overall a good experience. Read Less
6 Helpful Votes
Sail Date: November 2017
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to ... Read More
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to concentrate on people who were returning customers rather then new. Formal nights were a joke, you got dressed up to walk into the dining room for your evening meal which you had done the night before. no captain, no entertainment, nothing special at all. did not bother after the 1st one. If you Smoke you are normally allowed to smoke in casino. Not on this ship on formal days all day, weather was bad so could not go up on deck and had to use cigar room which had such poor extractors and stunk, In the casino ashtray was a floor standing one which staff emptied out the ashtrays from the slot machines into and never got emptied all day. Everyone i spoke to and me included had charges for services not used added to bills. AFter 8 days at sea managed to get 3 hours in Boston. Management of Immigration was a joke we should have been first a 6.30 with people on excursions ( instead approx 1500 in gue, emigration delayed .with people queuing for 3 or more hours, will not go on but all i will say is i saw people crying with boredom, This cruise turned into a prison sentence. so will i use again never twice crew members maimed to music on the bridge on the promenade and that was about as lively as it got. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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