6 Helpful Votes
Sail Date: June 2017
My husband and I were wanting to see the Baltic and this cruise itinerary was appealing and met our expectations. St Petersburg, Tallinn, and Bruges were particularly enjoyable and not all itineraries of the Baltic go to Bruges, so this ... Read More
My husband and I were wanting to see the Baltic and this cruise itinerary was appealing and met our expectations. St Petersburg, Tallinn, and Bruges were particularly enjoyable and not all itineraries of the Baltic go to Bruges, so this was a bonus. The weather cooperated all but 2 days, so we were fortunate. The dining room food was perfectly fine for us and the service was great. The food and service in the Windjammer was satisfactory and on the last day, the manager asked for our opinion and suggestions for improvement which we did. That evening, we were surprised to receive thank you snacks delivered to our cabin from the manager which we thought was an added touch. We only took two Royal Caribbean shore excursions because they're overpriced usually and the quality has degraded compared to external shore excursions. The price of the transfer to Heathrow was more expensive than a cab for two; the price of the transfer is way out of whack. We used TJ Travel shore excursions for 3 ports of call and they were excellent, we highly recommend them. The Royal Caribbean shore excursion in Oslo was disappointing because the guide did not use a microphone so we couldn't hear him in the Viking Museum. We had 25 minutes in the Viking Museum, 21 minutes of which was used by the guide to explain the 3 ships which we couldn't hear, and 4 minutes to go to the toilet and see the rest of the museum, hardly enough time. At the Vigeland sculpture park, the guide proceeded to explain almost each statue in detail. Royal Caribbean's shore excursion manager did call me to ask for my comments and although the guide was very knowledgeable, my suggestion was for the guide to use a microphone and to spend more time in the Viking Museum and less time explaining each statue in detail at the park. He appreciated my comments and he said he would forward them to the company for improvement. The Royal Caribbean shore excursion in Bruges was fast-paced and okay. We initially couldn't hear the guide during the bus ride so we had to shout a few times from the back of the bus to indicate we can't hear. The guide was knowledgeable and we only had 1 hour of free time in Bruges which is not enough and should be extended. See separate cabin review. Regarding the entertainment, I took the opportunity to ask the customer service manager why the movies that are played outside are not moved to the theater on cold days and she said she would look into it. I also complained about the lack of free programming on the tv, the same 4 episodes were played back-to-back throughout the cruise. She explained that licensing agreements prevent Royal Caribbean from playing certain shows on tv, but I don't recall that being an issue on previous cruises, so there are obvious cutbacks. She did confirm that others have complained about the same thing and head office is aware. Tip - Load your electronics with tv shows and movies for the cold days at sea and bring an HDMI cable! For the most part, we did not take in many of the activities on the pool deck because it was cold or cool most of the time. We saw the ice show and the singer from The Voice UK and both were excellent. We are platinum members, but given what happened during this cruise and we're noticing cutbacks, we're reluctant to sail Royal Caribbean again and we'll be entertaining other cruise providers. Read Less
2 Helpful Votes
Sail Date: June 2017
Navigator of the Seas was the wrong ship for a Baltic Cruise: As no one was outside due to cool weather, there just wasn't any room anywhere on this ship to spend any time outside of your cabin. We were with a group of people and it ... Read More
Navigator of the Seas was the wrong ship for a Baltic Cruise: As no one was outside due to cool weather, there just wasn't any room anywhere on this ship to spend any time outside of your cabin. We were with a group of people and it would have been great if we were able to spend some time together on the ship (other than meal time). All venues were always fully occupied, with no place to sit. Movies were outside instead of in the theater. The one TV channel (other than news) was repetitive EVERY day. When I did complain about the lack of room on this ship, I was told by a customer service representative that it was because people weren't outside. Duh! This was a BALTIC Cruise! They used the wrong ship. Since they now charge for room service and, additionally they have areas set aside for specialty restaurants, there wasn't enough seating room in the Windjammer buffet for the number of guests. In fact, we had to carry our breakfast down to our stateroom several times and one time I had to find the Manager to open more seats at dinner time (why he couldn't do this without guest prompting is unforgivable especially when crew members were dining in that sectioned off area). Food in the main dining room was mediocre at beast (for example, the steaks seemed to be pressure cooked then lightly seared to make it look like it was grilled). In addition, it seemed like everything on this boat was designed for you to spend more money instead of enjoying the cruise. How many notices could I get regarding Next Cruises, jewelry sales, etc., in one day????? Also, as many many of these sales venues (e.g., Next Cruise, Art Gallery, Photos) took space away from places to sit (alone or with fiends) on the ship. This was my eighth cruise (my 4th on Royal Caribbean), but it is the first time I was unhappy enough to write a review. Read Less
1 Helpful Vote
Sail Date: May 2017
I usually feel the product delivered by RCI to be consistent and usually above average.I found one member of staff on this ship who actually smiled and engaged with me. Most members of staff, especially the bar staff, seemed miserable and ... Read More
I usually feel the product delivered by RCI to be consistent and usually above average.I found one member of staff on this ship who actually smiled and engaged with me. Most members of staff, especially the bar staff, seemed miserable and lacking in any desire to serve. Usually I look forward to dinner in the main dining room but our waitress was so grumpy I felt like I was an inconvenience to her. I appreciate this ship is one of the older vessels and that it does not make financial sense to invest money in it now but there were obvious signs (literally the metropolis theatre sign was missing two letters) that this ship needed some attention. Bad smells, poor air conditioning in our room, wardrobe door hanging off. I am sure you are aware that some of the older ships do not get the investment that the newer ones do and I also see that that is reflected in the price but it felt at times that the basics were missing. I had such a wonderful time on the independence last october and that is also one of the older vessels so I know that it can be achieved. The good time I had on that ship was largely down to the wonderful staff we had ( CD Jamie fentiman and AM katy McCullagh were exceptional) I felt the CD on the navigator cuddy cuddleson and his activities manager mark? were not up to the standard I have experienced before such as the aforementioned jamie fentiman and also joff eaton who is always exceptional. I also had a CD called Mercedes a few years ago and she was wonderful as well. I really could go on and on about all the things on the Navigator that I feel are substandard but I really do not have the time, I love RCI and will continue to cruise with them but I feel I will avoid the older ships as I don't think the effort is put in there. Read Less
8 Helpful Votes
Sail Date: May 2017
Ship was renovated like a miniature version of Oasis/Allure. TV is limited with repeating shows shown in multiple languages. The safe feels like an oven when you pop open due to the equipment below such as TV and refrigerator. ... Read More
Ship was renovated like a miniature version of Oasis/Allure. TV is limited with repeating shows shown in multiple languages. The safe feels like an oven when you pop open due to the equipment below such as TV and refrigerator. Given a choice between show versus dinner, we choose dinner since Windjammer close at 9pm. In the past it stayed open longer. During sea days, played Ping Pong. RC figured out a perfect spot to place the Ping Pong table. Usually it’s in the worst place possible where you’re constantly battling upmost environment. Lack of ship activities but everywhere you go, you’ll see RC selling merchandise from A to Z. After awhile, the constant "sell" gets old. Did they forget we are on vacation and we don’t want to be bother? Cuts backs are obvious in food and entertainment. Whether you are in the Windjammer and/or Dining Room, every day was pretty much the same thing with a slight variation. No Lobster on Formal night. Deserts were in tin pans. Only memorable night was the Chocolate fountain. I skipped over the main course and jump into the chocolate fountain. Entertainment show was boring. Rather to see the crew talent shows than the paid entertainers. Luggage arrived in a timely manner outside the cabinet (not inside). Upon disembarkation, luggage was scattered, not good when you're rushing to the airport. Don’t forget to return your swim towel or you’ll get charge $25. We used to sail often on RCC, but with the obvious cutback in food, entertainment and everything else, we’ll need to revisit other ships. The price continues to rise and the quality goes down. Read Less
5 Helpful Votes
Sail Date: May 2017
3rd time on the Nav. always had a very good time. This time it was poor. Food standard in the main dining room was well below previous visits.Used the 8.30pm dinner slot. Took 20/25 mins to get a glass of wine( wine waiters removed) ... Read More
3rd time on the Nav. always had a very good time. This time it was poor. Food standard in the main dining room was well below previous visits.Used the 8.30pm dinner slot. Took 20/25 mins to get a glass of wine( wine waiters removed) starter received 9.05pm. main at 9.40pm, sweet at 1005pm on average each night.Waiters inexperienced. Sent main course back on 3 nights as cold/ uncooked. Ate in the Windjammer on 3 nights. Had a drinks package but service mostly very slow especially at peak times. not enough staff. Best bar on deck 14 turned over to the Diamond club members every night from 5pm to 8.30pm. No pre-dinner cocktails for the underclasses!. 5-6 quizzes every day, over done and old hat. Only two good shows, Beatles group and Queen tribute. Time of some port visits well short and poor itinerary timings. (Valencia had a Marathon on visit day,1 hr minimum to get into the city.!! Informed of this only on the night before docking.!! Lots of people had booked trips, so had to go or loose payments. Cabins ok but tired , hard bed. Cabin staff good but over worked. Very obvious reduction in staff ( except officers) all looked miserable and unhappy. Diamond club members catered for to the detriment of all other guests. Overrated extra high cost ,( not fine dining) venues with staff touting for custom early morning to late at night. Very annoying along with the Spa brigade.!! The overall experience is that Royal C. is using its guests as a cash cow with reduced staff and greatly reduced standards. Never Again. Read Less
4 Helpful Votes
Sail Date: May 2017
Went on navigator for birthday celebration after going on other ships thought this would be good . Room was OK dining was not good the self service was always full and table service dining was hit and miss little changed on the menu daily ... Read More
Went on navigator for birthday celebration after going on other ships thought this would be good . Room was OK dining was not good the self service was always full and table service dining was hit and miss little changed on the menu daily it became a joke to ask what was tonight's fish to be told salmon or swordfish . Drinks are well overpriced 5Star prices for a 2 star experience.At the ports get a taxi cheaper than the transfer buses and use tourist information and local trains and buses to get round .entertainment was at best not well thought out to being second rate the only high point was the Ice Show very good . The restaurant service was great to shocking . The ship had daily sales that were either crap they could not sell or way overpriced they were offering 75% off luxury watches but a look on the Internet showed that they were well overpriced on retail prices don't buy things on board. Internet is overpriced. Read Less
1 Helpful Vote
Sail Date: April 2017
Birthday cruise turned out to be a big disappointment. A 14 night cruise started great but deteriorated throughout the journey. Small signs encountered along the way indicated something was wrong. - many typos and wrong scheduling in ... Read More
Birthday cruise turned out to be a big disappointment. A 14 night cruise started great but deteriorated throughout the journey. Small signs encountered along the way indicated something was wrong. - many typos and wrong scheduling in the cruise compass created communication confusion for guests and staff - ran out of chicken and turkey sausages on the first day - poor planning or tactic to try and use up pork approaching sell by date? we don't eat pork so no protein choice at breakfasts. What was worse the head chef was adamant there was chicken sausage on board and after coming to our table every night to check our breakfast was fine and then making calls whilst we tried to dine made things embarrassing worse. - salmon was not fresh and blanched and by last few days had turned green Chlorine levels were very high, eyes watered and swim clothing saturated with chlorine. Main issue was having a burst of sulphur dioxide gas coming through the shower drainage system. The shower had been blocked and no doubt chemicals thrown in to sort but unfortunately these were n't washed down and didn't realise at the time that poisonous odours were seeping into the cabin which explained the very poor sleeping and acid under the skin feeling. This ruined the last few days including my birthday. Read Less
3 Helpful Votes
Sail Date: April 2017
We have been on several cruises with Royal and Celebrity and I must say this was the WORST. They were very disorganized and it seems that they have cut corners every which way they can. They have the crew doing at least three different ... Read More
We have been on several cruises with Royal and Celebrity and I must say this was the WORST. They were very disorganized and it seems that they have cut corners every which way they can. They have the crew doing at least three different "cultural shows" to cut back on entertainment costs. The food in the main dining room was awful and they offered PIZZA and QUICHE as a main dining room entree at dinner?? I can see for lunch but for dinner? Wow! We even ordered a steak from Chops a couple nights and even that meat just didn't seem right. The taste was ok but the texture was really strange. I think about the only thing we enjoyed was the ice skating show and the Diamond lounge. The waiters and staff there were excellent and the appetizers were great. Another thing we noticed was the huge difference between Diamond on RCL and Elite on Celebrity. The internet was incredibly expensive and on Celebrity we found it reasonable. On Celebrity we get a bag of free laundry during a 14 day cruise and on Royal all they offered was $10 off a bag for $35. Also the wine list in the main dining room leaves a lot to be desired. They have the Vintages on board, I don't understand why we can't order from that menu. That being said they are WAY over priced - I mean to the point of ridiculousness! I understand a markup but a 400% markup? Out of line. Also I know the ship is old but it was supposedly refurbished a few years ago but the air quality was awful. Perhaps it's because they put their crew and passengers at risk by allowing smoking in the casino and the cigar bar which permeates the entire ship. And I was told by a crew member that the reason that they allow it is because certain cultures love to smoke while they gamble and those individuals wager so much money that it isn't worth it for RCL to upset them when other people are not betting as much! Say what?? As another person posted...I will think long and hard before ever boarding another ship from RCL. I would say they are at the same level as Carnival was when I went on them years ago when my daughter was young. What a disappointment! Read Less
4 Helpful Votes
Sail Date: April 2017
We wanted to go to Europe and on other ships we love sea days. Embarkation went smoothly. It was just before bed that we got our bags though. They weren't delivered, we hunted them down and brought them to our cabin ourselves. ... Read More
We wanted to go to Europe and on other ships we love sea days. Embarkation went smoothly. It was just before bed that we got our bags though. They weren't delivered, we hunted them down and brought them to our cabin ourselves. The ship is a mess. Automatic doors don't open- you have to stick your fingers in and heave to get out on deck. Good luck in an emergency evacuation. At least 5 doors were this way. Window calking was falling out of some windows. Entertainment was abysmal except for the fabulous ice show and there was one good speaker on board talking about astronomy. Charles Ennis was his name. He also did star gazing sessions several times. The ship pressed its staff into entertaining with little shows according to their nationality, like Bollywood extravaganzas or Thai dance tribute. It felt like RC was too cheap to hire real entertainers and pressed the crew into extra duty. The hired entertainers they did have were substandard. Our inside cabin was great. It got super dark and we slept very well in a king size bed. Our steward was excellent making us smile with his towel animal creations. I could have used a little step stool in the shower for leg shaving but aside from that, it was good. There was enough closet space and a nice wide chair/sofa thing. Shore excursions were few and only mildly interesting. Most people got off and walked around instead. One was really terrible. It was a tour of Vigo with a trip to the Borderlands. She couldn't speak English. If you asked her anything off the script she would say she doesn't speak English or try to cover with b.s. When she announced she would be the tour guide the next day the entire bus shouted "No!" I felt bad for her but she was dreadful. Service This is where the ship fell in my estimation. We would be at the buffet where they usually bring you drinks and coffee. There was one wait person working there at breakfast but instead of waiting on anyone she groggily wiped down already clean tables rather than help us. We had to go get our own drinks. Nowhere was the service worse than with the entertainment area. We were at a venue where that speaker was supposed to be giving a talk at 10:00 am. By 10:20 the doors were still shut. He was waiting outside with us. He finally went in to see if he could find someone, but there was no crew member there. He turned on the lights himself and opened the doors. His powerpoint was out of focus and when asked about it he told us the crew said that it was a really old projector and you can't focus it. No crew member ever showed up to run the lights for his talk. His talks were on tv where they were less fuzzy so I watched him on TV from then on. I felt sorry that such a good speaker didn't have crew backup. It always looked like he was standing in the dark on stage. Don't they have spotlights? Or someone to run them? Shore excursions were a mess to get to. With Princess you just exit the ship and find areas set up with tour signs and you simply go to your tour and present tickets at the bus. With RC they separated the families having only one person allowed to go through the line. The rest of us were supposed to be seated in numbered rows in the theater. The problem was the numbers were given to the one in line and the rest of us didn't know what they were so we wandered in the aisles and stairs. One person would tell us one thing and another would tell us something else. It was bedlam. And then your family member had to find you among the 3,000 people milling around. Meanwhile a guy on the microphone was shouting at us to not mill about. When someone complained about the terrible disorganisation a crew member disagreed saying it was a very efficient system, this was just happening because it was Monday. I still don't know what she meant by that. Further embarkations were handled differently, proving it was the system not the passengers. One hand never seemed to know what the other hand was doing. A passenger service desk crew told us our stamped passports would be with security at the ramp. The secuity people said they'd be up at the desk. We were all waiting in line for 45 minutes at the desk to get our passports, making disembarkation later and later and causing us to miss our train, when another crew member walked past and noticed we all had passport receipts. She asked how long we were waiting and huffed "They're just back behind the desk. One minute please." It took her exactly 2 minutes to be passing out our passports which the desk crew hadn't been able to figure out were right in front of them. The captain was distant and rude. Whenever a passenger waylaid him, he'd pretend to get a phone call and walk away even though his phone didn't ring or vibrate. I think the mess of crew disorganisation stemmed from his poor management and oversight. Food It was terrible by cruise ship standards. The main (beautiful) dining room had the same basic menu night after night. It was like eating at a cheap family restaurant at home. The food was marginally better in the buffet but still family restaurant quality. The speciality restaurants were good, but not as good as on other ships. I felt that they were trying to make the food bad to drive people to the expensive restaurants. That annoyed me. Attitude While crew members smiled maniacally at you, but you had the feeling it was more a "buy our crap" smiles than "have a great cruise" ones. They sold stuff at you constantly. We actually ducked away from certain crew members with an "Oh no, here he comes again." They pushed cigs, booze, souvenirs which was odd because it was a cruise to Portugal and they were selling Baltic viking stuff. They pushed their signature restaurants, photos. You couldn't stick your nose out the door without being sold something. We spent more onboard that cruise than on any other and felt like we didn't get our money's worth. I think RC squeezes every dime out of passengers, the result this time is I won't be back. Pound foolish. There was one book in the library, the 2017 US tax codes. Seriously. They can't buy a few paperbacks? People do read you know. Our eReader died and my husband was desperate for something to read, but not enough to learn about tax codes. On other cruises there were lots of classes, jewellery making, dance classes, pottery, cooking and venues to practice the dances you learned, just things always going on. But not on RC. In addition to the good speaker they had a terrible bore droning on about circumnavigation. They had the spa people giving talks like "Is botox right for you?" clearly thinly veiled sales pitches. No crafts, no ballroom classes. They did have learn to dance Michael Jackson's thriller. You don't want to see a line of 80 year olds doing Michael's hip thrusts. So we found our beloved sea days extremely boring. We napped. I read. Then repeat. The music was good, when it worked. Twice bands couldn't perform because of "technical difficulties". One such difficulty turned out to be they didn't plug it in. Seriously. A passenger saw the unplugged plug and asked, "Could this be the problem?" And it was. I can't wait to go back to Princess after this less than royal treatment on Royal Caribbean. Read Less
Sail Date: April 2017
This was a very crowded cruise and not much was done to make it feel less so. The spaces on the ship were not fully used. Even though it was in the 50's and windy the evening movies were still at the outside pool deck. Why not move ... Read More
This was a very crowded cruise and not much was done to make it feel less so. The spaces on the ship were not fully used. Even though it was in the 50's and windy the evening movies were still at the outside pool deck. Why not move them to the conference center area? While it was generally cold outside on the sea days the theater area could have been more fully used for entertainment. The speakers that were scheduled had limited, if any, audio visual support. The theater didn't work for these events. Entertainment was marginal. The only bright spot were the comedians, especially Kivi. The performance put on by the crew felt like forced labor, don't they work hard enough already. These were also a safety nightmare. The shows were so crowded by people looking for entertainment that all access points were blocked with people sitting on the steps. How a medical emergency would have been handled is hard to imagine. Also there was only seating for several hundred people on a ship carrying approximately 3400 people. Note; these Transatlantic cruise generally carry a high senior passenger headcount! Food was OK, much Indian cuisine. The dinning room on multiple occasions described meals that were not delivered as such. One of my table companions finally asked why he didn't get what was described, but there really was no answer. The waiter has no control on this, Our dinning room waiter was very good and professional, but aside from him I felt like I was on a training cruise, maybe I was. As an emerald member of Royal Caribbean I certainly was disappointed on the level of service. Oh I also was without water in my cabin for several hours on evening. This ship is old and tired and it shows! Read Less
2 Helpful Votes
Sail Date: April 2017
Food and service were average with a few over cooked deserts and the same old fayre. The curries in the Windjammer were generally very good and authentic. Entertainment was the worst we've ever seen. RC are now resorting to using ... Read More
Food and service were average with a few over cooked deserts and the same old fayre. The curries in the Windjammer were generally very good and authentic. Entertainment was the worst we've ever seen. RC are now resorting to using their non professional staff to provide some of the evening entertainment. The ships professional performer shows lacked impact and the singers had poor vocal ability. The headliner acts were nothing special apart from the juggler who was amazing and extremely funny. The Queen tribute band were awful and relied on their visual likeness rather than any musical ability. The ship is tired and the sofa in our cabin was very worn and full of dust. My mattress had a massive dent which made sleeping impossible. This should have been picked up by the stateroom attendant rather than me after a terrible nights sleep. Maybe it's time to stop being loyal to Royal! Read Less
Sail Date: March 2017
We picked this cruise based on the ports of call (aside from crappy Labadee) and we wanted to try RC as we had heard good things. BEWARE, they will nickle and dime you to death if you let them. EVERYTHING is way over priced and sub ... Read More
We picked this cruise based on the ports of call (aside from crappy Labadee) and we wanted to try RC as we had heard good things. BEWARE, they will nickle and dime you to death if you let them. EVERYTHING is way over priced and sub standard. The buffet food was TERRIBLE for the most part. The "juice" they offer is just fake sugar water not real juice (unless you want to pay a lot extra). The Adult Beverages are weak, WAY over priced and poorly made for the most part. Bar service is very slow and altogether unfriendly (except in the Concierge Club). The staff in general was unfriendly and seemed to genuinely dislike their jobs (except our main dining room wait staff and specialty restaurant staff, they were great!). They were unwilling to accommodate even simple requests. The coffee they serve is VERY good. The ship itself was nice but I would just give it an average overall rating for layout and design. We will never sail on RC again unless it is a GREAT deal with GREAT ports. Read Less
3 Helpful Votes
Sail Date: March 2017
We like the ABC & was an excellent way to cap of 1 month in Florida. This was our 6th cruise on RCI and 17th overall. The ship is starting to show its age and although it won't be done should probably be taken out of service for ... Read More
We like the ABC & was an excellent way to cap of 1 month in Florida. This was our 6th cruise on RCI and 17th overall. The ship is starting to show its age and although it won't be done should probably be taken out of service for intense servicing. The food in the main dining room except for lobster night was poorest we have ever experienced. Food and the service in Chops was excellent. The Chefs Table was well worth the money and a great experience. The shows put on by the RCI singers & dancers were not that good. Horizon show was excellent as was the ventriloquist. The cruise director Drew McIntyre was the poorest one we have had the privilege of sailing with. Had a concern about one of the shows never responded. Captain didn't show up at the Top Tier event. People never received invite to Cruise Critic meet & mingle. Wrong location on Top Tier event invite.One day had 4 different events that overlapped. Diamond lounge was well run. RCI should concentrate on providing excellent food and services on the ships they have in the fleet instead of building new ones. We will probably not cruise RCI again Read Less
Sail Date: March 2017
We have sailed Royal Caribbean many times before. But this time was a disappointment. I got bedbug bites! Our room was fairly clean. But I was wondering why the cabin attendant changed our sheets every night, and then, when we put the ... Read More
We have sailed Royal Caribbean many times before. But this time was a disappointment. I got bedbug bites! Our room was fairly clean. But I was wondering why the cabin attendant changed our sheets every night, and then, when we put the "Do not disturb" sign out for 2 days, I got bites! Food was good but the service in the dining room was terrible! Service everywhere else was good. Entertainment was slightly boring. Except for Reynaldo, he was pretty cool. He did a Micheal Jackson "Thriller" dance class. Then, since everyone danced it pretty well, we performed it right before one of the game shows-flash mob style. What a BLAST! I didn't think I would enjoy it, (because I had never done anything like that before), but I did. The excursions were great. The Excursions Help Desk were very helpful. Overall, it was an ok cruise. And an "ok" cruise to the southern caribbean is still better than a day at work! Lol Read Less
Sail Date: March 2017
Embarkation was a hot mess. Will try to avoid the Port of Miami in the future. Long lines & much confusion. Not even helpful to be a platinum member. Room had a dirty comforter, but after it was changed it was kept clean & the room ... Read More
Embarkation was a hot mess. Will try to avoid the Port of Miami in the future. Long lines & much confusion. Not even helpful to be a platinum member. Room had a dirty comforter, but after it was changed it was kept clean & the room attendant was was very prompt. Dining request was not right, even though we booked over a year prior. Was told by the maitre d it would be corrected by dinner, & it was not. Stood in line for 20 mins before the matre d even spoke to us. Next day, our table was in front of the wait station. Dining room dinner menu wasn't good, & the choices have been the same for years. Also, why are people coming to dinner in shorts & flip flops? Windjammer food was ok some days, but mostly rice, potatoes, & bread pudding! Where's the chicken? Same foods & desserts on most days, which made it hard to find something to eat. Usually love the production shows, but they were pretty dull, & the dancers were not very good. The ice show was good, just wish they had more than one. The 70's night & game shows were good as always. Pictures are not printed on this ship, & had to look at them on a screen with the logo covering up most of it. Complained that it was hard to see, & got a nasty attitude from Alex in photo. I bought 2, & when they printed it was very dark & the quality was bad. I was told they changed the photo paper to a cheaper paper. Then, this Alex guy decided to butt in on the conversation again & argue with me. I had to tell him not to speak to me! Lastly, the ship was ice cold everywhere. We had to wear long pants, long sleeves, & sweatshirts. We brought pool towels to cover ourselves. We had to turn the heat on in our cabin to warm up. Read Less
Sail Date: March 2017
The food wasn't that great unless you paid extra to eat in the fancy restaurants which we did. We went to the Steakhouse, Mexican and Italian restaurants and the food was great. We were in and out in about and hour or so. In the main ... Read More
The food wasn't that great unless you paid extra to eat in the fancy restaurants which we did. We went to the Steakhouse, Mexican and Italian restaurants and the food was great. We were in and out in about and hour or so. In the main dining hall it took around 2 hours + from start to finish. There was a lack of night entertainment to choose from. One night 4 of us walked around the ship after dinner (we had the late night dinner-8pm) and couldn't find any good entertainment. One bar had a band but there was limited seating and no standing space, another had karaoke which no one was singing, and that's all we could find. We like the casino but it was too smoky so we stayed away from there. The ports were really nice and they had a lot of excursions to choose from. We did the Sea Lion excursion and it was awesome! If you are looking for a fun night life on the ship I would not recommend this one. If you are okay with being in bed by 10, this is the ship for you. To end on a positive note, the staff were friendly and the rooms were clean. Read Less
1 Helpful Vote
Sail Date: February 2017
Embarkation was slow but Disembarkation was excelent Excellent service in the dining restaurant with Mr Shalton & Bobie waiters, Bad food quality in buffet aeria such time lot salty items & sauces poor maintenance ... Read More
Embarkation was slow but Disembarkation was excelent Excellent service in the dining restaurant with Mr Shalton & Bobie waiters, Bad food quality in buffet aeria such time lot salty items & sauces poor maintenance service ( loose aluminum ceiling plate my room)also water leakage problems bad smell & mold on carpet. Cracked chairs & loose painting in the dining room. 2 of our friends has big leaking problem in there room because of shower , bad small in the room they want the help desk the maintenance made carpet shampoo & used air dryers for few our but with out result for the first days . the help desk clam non any arty cabin available but after three days of claims finally the find another cabine in the deck #8 could you imagine the 2 ladies sleeping with bad cabine.They offre theme 50.00$ each for compasation. this situation is not acceptable for there first cruise with your company. Read Less
8 Helpful Votes
Sail Date: January 2017
For those reading this review, please understand that I write it from my perspective based on my experiences cruising. My wife and I booked this cruise based on the itinerary. We are retired and decided to drive from S.C. to Miami for ... Read More
For those reading this review, please understand that I write it from my perspective based on my experiences cruising. My wife and I booked this cruise based on the itinerary. We are retired and decided to drive from S.C. to Miami for the cruise. Never having been to St Augustine, Fl, this allowed us to visit there and we were not disappointed. We have sailed a number of cruise lines but this was the first with RCI. Celebrity is our line of choice but thought due to the business relationship RCI and Celebrity have, it couldn't be that much different. WRONG. We parked at the terminal parking which was a great idea for us. We took our luggage from the trunk, and crossed the street onto the ship with little, if any, issues. Upon return, we got off the ship with no issues created by RCI. The dock personnel had two speeds which were slow and stop. Customs personnel were great and efficient. It was the individuals between RCI and Customs, who acted as if they had better jobs waiting for them elsewhere. We took our own bags off the ship as we were right across the street in the garage. The terminal had ONE elevator working and he escalator was broken. The elevator could accommodate maybe six people with luggage. Navigator of the Seas needs to be taken out of service for a few weeks and dressed up. It needs some overlooked TLC. RCI had workers, during daytime hours, chipping paint from hinges on doors and from nuts and bolts....all over the ship.....or at least everywhere I was, while trying to relax and read. They had these little hammers and just kept tapping. One day, while I was at the solarium pool, taking in some sun, I got up to find many, many chips of white pain all over me from the chipping crew above. They were chipping paint from the nuts holding the railing on the above deck. I reported this to guest services and they were sorry. The chippers followed me to deck 12 aft, the following morning. RCI should have utilized this labor to maybe wash a few windows, repair window calking, fix pool chairs, etc. But no, let's chip paint while cruising through the trade winds. Activities were fine and par with other cruises I've been on. I find the smell of body odor, repulsive. I found out that RCI charges it's wait staff for laundry services. Our waiter at dinner shared this information with us. I know that certain cultures do not have an issue with body odor, but I would think that perhaps, RCI could wash it's staff uniforms in the interest of those who find the smell offensive. How the staff's personal clothing and cabins smell, would remain their business. The service in general was average. I am very aware of the service industry being a tough job and I always make it a point to reward those who can maintain a positive disposition while working on a cruise ship. I'm sure I'd be incarcerated somewhere if I had to do that job. Our cabin attendant, Elroy, maintained. The person taking egg orders every morning was consistently had a bad disposition. If she was happy, she was not telling her face. All other staff services were a crap shoot as to the individual being pleasant or miserable. Including folks with things on their shirt shoulders . Once again, someone may read this who was on the same cruise, and walk away feeling differently. I can only compare it to cruise lines who seem to take care of their working staff. To have contract personnel with like attitudes, is a direct reflection on management. If management does not care about it's staff, or the policy in securing it's staff, then that management does not care about me. Yes, I did E-mail RCI, my second day at sea. To date, they have not responded. If you have never cruised and are entertaining the thought, please read reviews and know that there are no free lunches. In closing, Giovani's Table (a restaurant on the ship) was, hands down, the best food on the ship. Included meals were average. If you wanted coffee at 6:00 am, you had to walk to deck 5 to get it, or wait the 45 minutes to have it sent, warm at best, to your cabin. BUT, if you want to buy a truck load of gin, there are bars everywhere. Read Less
4 Helpful Votes
Sail Date: December 2016
In general, the ship was well run, clean, and had a great variety of entertainment and activities. She's showing her age, and is definitely due for drydock and overhaul, but other than that I had no complaints about the Navigator ... Read More
In general, the ship was well run, clean, and had a great variety of entertainment and activities. She's showing her age, and is definitely due for drydock and overhaul, but other than that I had no complaints about the Navigator itself. The ice skating rink was a nice touch, and the live shows both in Studio B and the Metropolis were excellent. The bartending staff was probably the best I've had on any cruise. Very personable, interacted heavily with the guests, and just generally all around fun folks. The entertainment director and the port shopping guide were both fantastic. The problem, however, came in with the food. As usual, the specialty restaurants were fantastic. Sabor was some of the best Mexican I've ever had, and Giovanni's was a solid option as well. Johnny Rockets was Johnny Rockets, you can't really go wrong with good burgers. However, that's where the good food ended. The main dining room's food was terrible. The vast majority of the dishes were the exact same food from the Windjammer buffet line - sometimes plated a little differently to disguise it, but sometimes it looked like someone literally just filled a plate and carried it down to serve to us. It was the single overriding complaint I heard from almost everyone we talked with, and it was so bad that by the midpoint of the cruise a good third of the tables were sitting empty every night. The quality and speed of table service contributed to this, with glasses sitting empty half the time and food taking over an hour to arrive after ordering, and then coming to the table lukewarm or cold. In most cases it was both faster and more satisfying to just eat in the Windjammer. A number of people complained, and the head waiter and dining room manager did their best to fix the service aspect - for the last four nights the head waiter for our section personally served our table and a few others who'd clearly complained as well. It was appreciated, but it shouldn't take a complaint to get decent service. Likewise, the last four nights the quality of the food dramatically improved, as I'm guessing at one of our ports we restocked with higher quality supplies. It doesn't excuse the first seven, though. If you're going to bill yourself as a world class dining experience, I expect better food than what I could get at Shoney's. That aspect really hurt our experience. I've cruised frequently - and often enough with RCI to know that that experience is not the norm, or at least wasn't the norm three years ago. For right now I'd have to recommend away from the line, particularly as I see a number of similar complaints from other cruisers. Read Less
Sail Date: December 2016
Sailing to MIami for my recently widowed friend to meet her son who lives in USA. So disappointed with the entertainment. I would like to know why we were crammed into and standing up for quizzes in the piano bar when this activity is ... Read More
Sailing to MIami for my recently widowed friend to meet her son who lives in USA. So disappointed with the entertainment. I would like to know why we were crammed into and standing up for quizzes in the piano bar when this activity is so popular, when the Star bar was empty and loads of seating. There was line dancing which was so popular it was full, but this was only offered once or twice, same with the Kareoke which was nightly at 9.45pm for 45 minutes but so popular again crammed, and poor, in house, Kareoke with not enough content why don't they afford ''Virtual DJ'' which you can purchase very cheap online. The ice show which I had seen before on another ship with fantastic costumes, was so disappointing almost hip hop in jeans and tee shirts I was disgusted having raved about it previously. The comedian on stage one night even commented ''oh someone in the audience laughed''. The only night it was great was when the Beatles tribute played but that was only once why didn't they use them somewhere else like the Star lounge as well. I could go on, but like Royal Caribbean I cant be bothered!!!!!! Read Less
12 Helpful Votes
Sail Date: December 2016
If you're below the age of 60 you should think twice before booking one of these cruises in the low season. This was my 22nd cruise, and by far the most depressing experience so far. As I've tried many different cruise lines ... Read More
If you're below the age of 60 you should think twice before booking one of these cruises in the low season. This was my 22nd cruise, and by far the most depressing experience so far. As I've tried many different cruise lines I've only achieved RCCL Platinum status, which isn't worth anything at all - not even a bottle of water. The itinerary seemed nice (Labadee, Curacao, Aruba and Bonaire) so I booked an interior stateroom at a good price. (But I shouldn't have). I arrived around 1:30 PM as recommended by the cruise line and there were practically no queues at all. The registration and boarding process was very smooth. The stateroom was ready when I came aboard and my suitcase was placed outside my door around 6 PM.The "My Time " Dining Room on the 5th floor was nice. (Incidentally, I tried to sign on to My Time Dining when I made the booking but I was informed that it wasn't available and I was supposedly put on a wait list. So when I came aboard I visited the MTD reception and it was arranged. Go figure).The receptionists (Auren and Ingrid) were always great. The service was really good and most of the waiters were friendly and very serviceminded, The food was varied and generally good. However I noticed that many men would dine wearing shorts. Is this a good idea? And on the two formal nights I'd estimate that less than half of the passengers bothered dressing up. Hmmm. The Royal Promenade could have been so much better. As it was, only the pub "Two Poets" was worth visiting - but still on this cruise it was mostly empty. The wine bar looked nice, but they were only serving expensive wines. (Hey, RCCL - how about serving more wines by the glass in the $ 6 to 8 range to attract more visitors? And how about supplying nuts or crisps to guests in the pub?) The junk market on the Royal Promenade selling cheap watches, handbags and "jewelry" should have been thrown overboard or at least left behind in Miami... So, the ship was fairly nice with quite a few major exceptions. The casino was horrible - tiny, cramped and smoke-filled. All the smokers (and there were many) seemed to congregate in the casino in the afternoons and evenings, and it was totally unbearable for non-smokers. Windjammer was a breakfast and lunch feeding frenzy. The food was varied and mostly good, but unfortunately, unless you really wanted to fight for food it wasn't a nice place to visit. The entertainment programme was really, really bad. It was as if RCCL were saying "we don't care about onboard entertainment". And Cuddy, the cruise director, was a major failure on all levels. Why is it necessary to use the PA system at 10 AM to loudly broadcast everything that's printed in the daily bulletin distributed to every stateroom the previous evening? For the non-litterate oassengers? And why does the captain need to use the PA system at noon to tell the passengers exactly the same navigation information that is displayed on TV monitors all over the ship, including in all the staterooms? (Why not just say something funny or tell a fascinating story instead?) The major problem on this ship, however, was the demographic of the passengers. It seemed that the large majority were elderly, and in many cases very sick elderly people. They would spend their days occupying tables in Windjammer from opening time until closing time. And they would rudely ignore queues and just pretend to own the place, On occasions it was as if they would try to "stand their ground" according to Florida Law, intimidating any "trespassers". Fortunately RCCL doesn't yet allow elderly passengers to carry weapons on board. There were many times I decided just to walk over to the other side of the buffet hoping that I could grab a salad for lunch without feeling the discomfort of old people's confrontational and disturbing blocking attempts - but sadly, mostly with little success. And because of the number of elderly passengers, there were several Alfa-Alfa-Alfa calls over the PA, adding to the sometimes rather eerie athmosphere. The old people - in their own special way - did add to the ambience onboard, but certainly not in a good way. In the late evenings the ship mostly resembled a ghost town. I think that RCCL should rethink their campaigns offering cheap last-minute cruises to really old and sick people. (I heard onboard that cruises were offered to this demography for as little as $ 200,-) For this reason, I am now permanently scared to book another RCCL cruise in the future... Also, the disembarkation process was a total mess, mostly because of desperate elderly people blocking every passage on board and in the terminal. And those people were really aggressive! I wonder how a real evacuation of this ship would have been like... I think it would be better if RCCL would clearly designate some of their cruises primarily for elderly guests so that others could simply stay away... BTW the airconditioning on board was really really cold all the time. You could easily catch a cold! Read Less
4 Helpful Votes
Sail Date: December 2016
Smoking allowed in the casino, you can smell it 3 decks up. Other cruise ship do not allow smoking in the casino. Last cruise on Celebrity we spent lot of time in the non smoking casino. Ship showing its age. Speakers on the ship ... Read More
Smoking allowed in the casino, you can smell it 3 decks up. Other cruise ship do not allow smoking in the casino. Last cruise on Celebrity we spent lot of time in the non smoking casino. Ship showing its age. Speakers on the ship extra loud we could not understand what they were saying. Food choices not so good, can you say ham, ham and more ham? Quality of food not that good I guess that they wanted us to eat at the specialty restaurants. Service OK. One day the room was not made until we had to go and get the cabin Stuart after 2pm. We had a different busboy every night for the 9 nights. Slow waiter we were almost the last ones leaving the dining room every night (early dining 6pm). Idiot passengers that insist on smoking in the balcony and ignoring you when you tell them that they are not allowed to smoke in the balcony. Read Less
16 Helpful Votes
Sail Date: December 2016
I really didn't really plan much for this cruise as we had so much going on before it like a funeral and a wedding, so my level was much lower than previous cruises just because we didn't have time to think too much about it. ... Read More
I really didn't really plan much for this cruise as we had so much going on before it like a funeral and a wedding, so my level was much lower than previous cruises just because we didn't have time to think too much about it. I'll break it down to the sections, there were some really good things, but it seemed like more bad than good at times. I don't have an option to rate it 2.5 so I'm going with 2 because of an ongoing issue. Embarkation: What a mess! We arrived there somewhere around 11:45 and it was a zoo. Once we got on the escalator up, as usual with RCI, there was no room for passengers to go and many were pushing their way off the escalator and into other passengers who had no where to move to. They do this every week, why is this still an issue? This is a safety issue and they need to address it though. Upstairs, we looked for priority check in, the agent told us there wasn't one anymore and they were putting people into that line that did not have priority. Even better was being told to leave that line and go to the even longer regular line. It took over an hour to get through that queue just to get up to check in. Now we move on to security. I called prior to the cruise to make sure I could still bring a steamer on board, I was told yes, just no irons. Well, not so. I had to wait on the side while they took apart my entire bag. Medications were dumped out and when I reached to grab it before it fell off the table I got yelled at. Sorry, not acceptable. I kept my cool the whole time and took my claim check and was told I'd have to claim it after the cruise. Repeat after me....you are on vacation, don't sweat this lol! Getting on board: Easy to get on the ship, no one greeted us or welcomed us even though there were crew members standing there speaking to each other, in fairness they ignored all of us that were getting on that I could tell. We weren't sure what time cabins were going to be ready so we were just going to walk around until we found someone. We happened on to a very nice crew member who was selling the specialty dining packages. I WISH I could remember his name because he was able to help us with any questions, he set up our dining times and made a note that it was my birthday on Saturday which was why we wanted Chops Grill. By the time we got done, our cabin was ready so we took our elevator up and dropped our things off. Windjammer: We decided to go up and grab a quite bite to eat, the staff there was very sweet despite the fact that it was packed as usual. Throughout the cruise, it was pretty much the same, best wait staff was there instead of the dining room though, we thought that was funny. Omelette station worked very well and if you want tomato juice you just have to ask for it. We had light lunches there too as well as deck 5 cafe' promenade with little sandwiches. No complaints at all. Muster: Drill was outside for us, it did start to drizzle and it was getting cold. Normal drill as most ships have had. Just wish we had been one of the lucky ones to do it inside. Sail away: We were set to sail at 5 p.m. and I think we were fairly close to that. It was getting cold, there was a DJ up on the pool deck trying to get people to dance, but no band. No sail away drinks being sold by wait staff either like previous cruises. The bar was packed because of this so we just went to the rail and waited. Now it may sound like I'm whining, but when you leave your home port and even in many destination ports, the captain sounds the horn, not so, not the entire time. That's part of the fun of sail away for us, we've been sailing for the last 20 years so we expect this little detail. Main Dining Room: Oh boy. Well, we had a nice table with very nice companions at it. When we received our menu we kind of looked at each other and someone asked if this was a small selection because it was the first night, it wasn't. Service was slow, courses were missed completely, people had to ask several times for sodas, what they ordered to eat etc. When we ordered dessert, I ordered a cappuccino. It never came. I asked several times but it never came. I did get an apology as I was leaving though. We ended up booking 4 nights at specialty restaurants so we were a bit relieved at that but shouldn't have to do so just because of a limited evening menu each night. There was only steak offered on the dining room menu 1 night out of 9. Seriously, it's no longer listed as a classic option and the entire cruise it was a one page limited menu. Two nights I ordered chicken and both nights it was flat and dry. And the other nights, I couldn't tell you what I ordered, that's a first for me. As the nights went on it was still the same problem, one person would order the same soda every time, she'd be lucky to get one. I ordered my cappuccino 2 more times and it was warm but not hot. First night waiter said he wasn't going to charge me but next night he charged me for two. So, I stopped ordering it. Each night you could count on someone coming by trying to upsell things like specialty dining or now the galley tour is offered but for a fee with food from the specialty restaurants, it's lunch we don't eat like that for lunch. I think it was $30 or $35 per person. Chops Grill: We did this the first formal night, it was my birthday and we were very excited. When we arrived there was a very long line of people unhappy that they had to wait even though they had reservations. We didn't mind that so much but I think we only waited about 15 minutes. We sat at a table right by the kitchen area and it was crazy. Our waitress was rushing the whole time. We placed our order and ordered wine. The french onion soup was absolutely delicious! Our appetizer came out and as we began to eat she brought the 2nd hot dish right away so you had one to eat hot or try to eat both at the same time which didn't work. After that, we waited 45 minutes, she never stopped, she never same to explain the long wait, so we stopped her when she finally went past us and she said she'd check to see if there was a problem. About 5 minutes later she brought our filet mignons out. They were excellent but the wait of 45 minutes between appetizers was too long. We saw other people upset at tables near by but we tried not to notice, it was my night! Oh, when the dessert menu came out my sister said, it's her birthday tonight, we mentioned that again to the maitre d and she just said, ok, and handed us the menu. Nothing after that until the restaurant had emptied out and she brought the check to sign. Again, nothing said, no happy birthday, nothing. Again, to others it may not seem like much, but I rarely ever celebrate my birthday so I was hoping for something, like a piece of cake? Something. An acknowledgement would have been nice. This was the specialty restaurant, they dropped the ball here. Sabor: Didn't know what to expect. Their sweet and spicy margarita was EXCELLENT! They make your guacamole right at the table and their desert selections are served like a tasting tray which was amazing! But $30 for tacos and quesadillas was a bit too steep to do again. Chops Attempt 2: I guess the 2nd time is a charm. Waiter was awesome, food was timely, they even got my cappuccino to me hot at the same time my dessert arrived! Well done for attempt #2. Lesson learned, don't do a specialty restaurant on the first formal night. Giovanni's! What can I say?! Spectacular! We almost cancelled because the menu didn't look that interesting, thank God we didn't! Best service, best food, just well done and worth the money! Cabin: I think I forgot to get to this. Navigator has a problem with the rubber rings in their toilets, I think that's what it was, so black streaks in the toilets with a note in the cabins explaining. Open the medicine cabinet and the screws are coming through the wall and particle board. We had a D2 cabin aft and the beds were great, we had a full size couch that would fit one person if needed. The cabin attendant was perfect. He made an effort right away to know what we needed every day like extra face cloths. Ice bucket with ice each day. Two nights he made animals on my bed. He knew our names and each day made sure to talk to us about our days and to ask how his service was and what more could he do for us. Simply perfect. Overall, I think this ship is due for a major facelift but the cabin was still in good shape at least. Entertainment: Here again, I know we weren't alone with our response. The RCI dancers and singers tried, but it just wasn't good, certainly not up to a cruise line show. I felt bad when I saw people walking out so we made sure to stay until the end. We went for 2 of their shows and both were about the same. The professional ballroom dancers were excellent but the rest of the singers just didn't match voices well. It was not good. Other nights they had Beattle's tribute band, they were good, and the acapella singers were fantastic. The comedian was really funny to us but we so abrasive I know he upset people and again we saw people leaving. The ice skaters were fabulous and we enjoyed the ice shows more than any others. There were no parades down the promenade like they used to do, we missed that and wish they would have done something other than sell merchandise out there. Speaking of that, it was so hard to get through when they would have that, we saw people getting angry and complaining about the traffic jams daily. Casino: Small! There is a small area that is supposed to be smoke free, but they also put the old fashioned machines there and not the fun ones. As the cruise went on, we noticed that the machines stopped paying out. We took a quick lesson from the craps table and LOVED the staff that worked there so much! We miss them! Yes, we lost most nights but it was a lot more fun than sitting next to chain smokers at the machines. We had fun and learned how to play. Those people take quite a bit of abuse from some of the gamblers which is sad, be nice to them! Bars: This is a problem area. No matter how much we tried to drink, we couldn't get consistently decent drinks. Forget the pub, they lost their guitar player to another ship. They do beer well though. Upstairs at the pool first drink would be good and then the next was weak, we didn't have the drink package so we had to pay for each drink, and at $12-14 a drink you want them to taste good. R Bar was hit or miss, there is a girl that works there and she makes great drinks, the guys are sweet and funny but not that good at making the drinks. They also seemed to not want to wait on you anywhere, we had to keep going to the bar to order, we got the feeling that they get tired of people with the drink packages and lack of extra tips, but we didn't have that and still had poor service. Pools and Whirlpools: Crowded. People still saving chairs despite signs. Last sea day we did manage to snag 2 chairs and spent a few hours at the adult pool. However, when we walked by the empty whirlpool on the way out it was disgusting, the water was brownish. Be careful! Shore Excursions: Aruba tour was not worth the money, bus ride around island, made a few quick stops and then the Aloe factory where we quickly went through and ended up in their overpriced gift shop. Never stopped at a beach, just drove past it. Next one was 3 hours at a beach club in Bonaire, we were picked up in an old school bus, ripped seats, shattered windshield and windows and no a/c on a day that was 89 degrees. Not kidding. We opted to not take the bus back and stayed there for a few more hours and paid $5 per person to take the water taxi back. I had wanted to snorkel there with a company I used last time, their website advertised 2 stops for $39 but if you're on the ship, you have to go through the ship at $69 per person I believe, I was so mad I didn't book it at all. This ripping people off needs to stop. Our table mates booked every tour on their own and had the best time. We should have done the same. Shopping: I never have done the shopping lectures before but we did it this trip. We listened to what we were told and when we went into port, we felt we would get the best deals from the stores they recommend through the ship. BULL! Do not, and I repeat DO NOT buy jewelry in port. Shop at home. I bought 4 different items and only one item was a deal that was less than I could have gotten at home. One necklace was $895 in Aruba but when I got home, Macy's had it for $817!! Now I'm fighting Diamonds International who's appraisal is almost double what I had it appraised for at home for another necklace. And now I have to find an independent gemologist who does not engage in buying or selling of any sort of gemstones and pay them to appraise the necklace just to attempt to recover the difference and I've been told good luck with that. Just don't do it!!!! Disembarkation: Oh this was a complete joke. We had #2 to get off the ship. We had to go to the theater to wait. Not one staff member was there, just a hundred people or so looking around lost. When the announcement was made, no one heard it because it was only announced outside in the hallway, not inside the theater where we all were waiting patiently. Oh, and that confiscated steamer? I had to go back to where we checked in to claim it again and walk back to the other side where we got off, dragging my luggage with me. The ladies there were very nice though. So, that's it, we were told by other people that were on the Oasis class ships that it's like night and day difference. So, that left me with the opinion that Navigator is the low end of their ships now, how sad. They've made so many cuts that they've cheapened the experience, they certainly didn't even meet my low expectations. I would love to go back again and see the same islands, but not on this ship again. Also, people were complaining to each other. The last 3 to 4 days it was everywhere, service in dining room was bad, shows were terrible, ship was not up to RCI standards. A cruise is what you make of it, and we still managed to have a good time despite all the negative comments, but when you have so many people complaining about the same things, you start to know there is a problem. RCI needs to fix this. If you read through all this, thank you! Read Less
3 Helpful Votes
Sail Date: December 2016
No need to beat a dead horse. Read the reviews for Navigator Dec 4 and Dec 9 sailings. They pretty much sum things up. High points for me: price and ports and some ship staff. Low points: food, cleanliness and entertainment. My Jr. ... Read More
No need to beat a dead horse. Read the reviews for Navigator Dec 4 and Dec 9 sailings. They pretty much sum things up. High points for me: price and ports and some ship staff. Low points: food, cleanliness and entertainment. My Jr. Suite had clean toilet water; my balcony stateroom had the water with particulates and floating black slime. Both rooms had stains on the couches and desk chair backs. I'd hate to see a black light in the cabins. The quality of the food in the dining room was good, but the menu selections are of lower quality than on other Royal ships. And overall not as good as competitive cruise lines. Our dining room waiter, asst. waiter and even the head waiter were very attentive. The Windjammer restaurant was sad. You can eat there, but not always well. Gravy was more like greasy soup. Meats were often tough. Poor quality control and lack of variety were downers for many. On a plus side, the staff was always there, asking if you wanted water, coffee, tea etc. The Southern Caribbean ports were an alternative to the more visited Eastern and Western ports. Not really better, just different. Entertainment? Where do I start? Let's just say it wasn't Royal's usual. The best show I saw was the Beatles tribute, and I'm not even a Beatles fan. The singers and dancers sang and danced, but nothing spectacular. The ice show was par for the course. The Loyalty Ambassador was stuck in a dark hole down on deck 2, and left unexpectedly after the Dec 4 cruise. Others 'tried' to fill in for him as well as doing their usual tasks. Being on the seas beats staying home any day. I wasn't hungry. I didn't get sick. I saw new places. I can make a good time for myself. Labadee is always fun. I'm watching reviews closely to decide whether to cancel a 2 week Canary Island cruise next year. Navigator has issues. It doesn't have to be that way. Read Less
3 Helpful Votes
Sail Date: December 2016
The Navigator is both elegant and well maintained. But the crew seemed to have lost enthusiasm along with the company´s expansion of the fleet or some other kind of management crisis. Already during boarding expect to be treated like a ... Read More
The Navigator is both elegant and well maintained. But the crew seemed to have lost enthusiasm along with the company´s expansion of the fleet or some other kind of management crisis. Already during boarding expect to be treated like a 2´nd class passenger if you are not a frequent RCCL costumer or travelling in a suite. The main restaurant serves food of a high standard, and service is near perfect. Only other complimentary alternative is the Windjammer cafe which is extremely noisy and serving several hundred guests at the same time. The choise of food in the cafe is poor compared to other Companies, and for some reason you have to stand in line to get coffee from a crew member, while all other food and drink is on self service basis. These places are only open certain hours a day. In the lower deck is a small cafe which is open all day, but far to crowded when other alternatives are closed. Royal Caribbean promises most restaurants to be complimentary, and this i simply not true. You should expect a heavy pressure to try the non-complimentary restaurants from the crew. They addressed us while eating, resting and sunbathing as if we were at a Middle East Bazaar. There are no outside food options at all. Several alternatives exist for outdoor relaxing and bathing in quiet or more active surroundings. Unfortunately the sports programme is limited and frequent last minute cancellations took place during our cruise. Other times the crew member in charge didn´t know the rules of the game or simply ordered the game to be stopped prematurely. There are several offers for nighttime entertainment. The shows in the main theatre shows a steep decline compared to previous cruises with RCCL. But singers and piano players in bars and Casino managed to make for a fine atmosphere. If you are a foreigner be advised that Royal Caribbean insists on setling your account in your own currency (though they ask you to choose during the booking proces) at an exchange rate in their favour. You will benefit from insisting to settle the account in USD while on board, since credit Card Exchange rates are about 3% better. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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