6 Helpful Votes
Sail Date: December 2018
We are back from our five-day cruise and already planning another one during Spring Break in March, 2019. We like cruising. I am not sure if we like Royal Caribbean, though. Our Navigator of the Seas cruise had ups and downs. The ... Read More
We are back from our five-day cruise and already planning another one during Spring Break in March, 2019. We like cruising. I am not sure if we like Royal Caribbean, though. Our Navigator of the Seas cruise had ups and downs. The 3,800-passenger capacity super-ship had the largest cabin room (200-sq. foot room, 65-sq. foot balcony) that Denise and I have ever experienced. It even had a large couch, and life looking out from a balcony is always better. Navigator is a beautiful ship. It has a promenade walkway that looks like a modern-city street, complete with attractive second-story apartments gracing one's view. Along this gorgeous walkway, there is a shop open where one can get coffee, tea, and pastries 24-hours a day. Now that's my kind of service. The overall service provided by the 1,100 workers is first-rate--as it is on nearly every cruise ship. C'mon, it's why we cruise. There were things about the Navigator of the Seas that make me question whether I want to cruise specifically with Royal Caribbean. This was my first Royal cruise, and it felt to me that Royal is using super-ships in search of families with children. The ad for Navigator online encourages passengers to "amp up" their experience. I am 64 years old, and I stood in front of the floor-to-ceiling amplifiers at a myriad number of rock concerts during the 1970s and 80s. At this time of my life, I desire a good meal with the woman I love--followed by a game of cribbage. So maybe Royal Caribbean is not the cruise line for me. A big factor that helps me decide on a cruise line is food quality. Overall, Navigator did not have the quality I wanted. The buffet food in the Windjammer Cafe was mediocre--not bad but not great, either. Then, on the second night of fine dining, Denise got food poisoning. We can never prove such a charge, but food poisoning is our conjecture. If correct, our experience underscores the following: when Navigator advertises that it provides "cuisines that you crave," food poisoning cannot be an cuisine option. There were meals offered every night of the cruise, and we think this one--spaghetti bolognese--was reheated. Denise was quarantined for 24 hours, and--to their credit--the staff did everything in their power to make her time enjoyable as well as safe. Take a five-day cruise, however, and remove 24 hours--it's not difficult to do the math. If there is one lesson you can take from our experience, it is this: always order the meals offered just for that specific evening. There is another factor for Navigator of the Seas to address. This was the dress code of fine dining. It simply was not enforced. People in short pants and t-shirts were often seated as if they were in their finest duds--and maybe they were. However, one of the major draws for me toward cruising is that I get to pretend I am rich. I have difficulty doing this in fine dining when I am seated next to a guy in short pants wearing a faded t-shirt that says "I Have The Answer." If Mr. Know has the answer, then I have the question: What is going on here? Royal Caribbean's Navigator of the Sea has issues, but we will not rule out using the cruise line in the future. Perhaps the two ships--Brilliance and Rhapsody--which regularly depart from Tampa will find their way into our cruising itinerary. Hopefully, these two ships will not talk about "amping up" that which we seek to calm down. Read Less
2 Helpful Votes
Sail Date: November 2018
Before giving my negative experiences, I want to say if you can't have fun on a cruise there is something wrong with you. We are platinum on Norwegian, but we were wanting to be diamond on Royal , so we booked this nine day cruise. ... Read More
Before giving my negative experiences, I want to say if you can't have fun on a cruise there is something wrong with you. We are platinum on Norwegian, but we were wanting to be diamond on Royal , so we booked this nine day cruise. We arrived at the port at 10:00, hoping to board by 11:30. Our status gives us Prority boarding. The boarding was horrible!! It was like herding cattle. The cameras were broken! And we didn't get on until 1:00!!! On the first day, we like to eat in the main dining room. It wasn't open. We had the Promenade inside room, which means we had a window overlooking the Promenade. This was really nice. We had the greatest cabin Stewart--- Camilla Trindade. She was wonderful! She was always there to help you and she always had a smile on her face! I have a C-PAC. She got me distilled water and an extension cord. I like to hang my shorts, but I didn't have enough pronged hangers. She brought me 10 more. EXCELLENT SERVICE!! The first Sea night we had a reservation at Chops. The appetizers were excellent. I had the shrimp cocktail and the crab cake. The shrimp were huge and the crab cake delicious. Then came the horrible steak. We got the 12 oz Ribeye ordered medium rare. It was well done. We sent it back. The second one was even worse! It was so thin--- no where near 12 oz. It was tough and well done. The next Sea night we ate at Giovanni's. We didn't like the appetizers , but the filet Mignon was EXCELLENT! It was cooked to perfection! We complemented the chef. We had already made reservations for our third night at Chops. The head of all the restaurants just happened to be at Giovanni's that night. We told him about our experience at Chops. He was wonderful! He told us he would change our last reservation to Giovanni's and he would allow us to get the appetizers brought to us from Chops. When we ate our last meal at Giovanni's everyone asked how we got those appetizers and we said, " Just Ask" We only took one tour and that was with Bonaire Vista Tours. Our tour guide was Joli and she was excellent. It was well worth the $35 per person. Now our other negative experience. We went to the Cruise Next desk and Erwin made our reservations for our next cruise on Norwegian in January. We also signed up for a Royal Carribean credit card. He was to have transferred all our on board charges to the new credit card, which he didn't handle correctly which we found out when we were disembarking. (which I will discuss later). Since the cruise in January was so close, we had to pay for it in full. That night I got a certificate from the Casino for $100 off the price of my next cruise. The next day I went back to Erwin twice. He said that because we had paid in full he couldn't apply the $100. I went to the casino host and he told me to talk to the head of the Cruise next desk. After three visits to Cruise Next I finally got it applied. Since you have to wait forever at the Cruise Next Desk to be helped-- this was a waste of my last Sea day!! I have to say the I like was Royal Carribean does in the main dining room for lunch. You can order from the menu or go to their Tutti a Bar or both. This is where you can have them custom make a salad the way you like it and you can fix your plate from a variety of entrees. They have an antipasti table. They have a table with all kinds of desserts, including a chocolate fountain and a sundae ice cream bar. I really enjoyed this. One night in the dining room, they have lobster. You can get as many lobsters as you want. On Norwegian they no longer serve lobster. One night they had baked Alaska, which I haven't seen on a cruise in years! Now to the horror in disembarking. It is always so easy on Norwegian, but it is a horror on Royal. We take SAS transportation to and from Fort Lauderdale and the port.( They are excellent!). But if you are after 10:00 you risk having to wait 45 minutes for them to pick you up. If you are through customs before that you don't have to wait long. With Royal you sign up for a time to disembark. We chose 9:00. We were number 17. 9:00 came and went and they hadn't called our number. They had stopped calling numbers at 15. Finally at 9:30 the girl suddenly called all numbers under 25. This made it a mad rush for 10 groups being called at once. When we finally got up to the station where they scan your card, they wouldn't let us off the ship because they said we hadn't paid our bill. We tried to give them the info over the phone, but they wouldn't allow it. We had to go up to customer service to sign for it to be paid. This was Erwin's fault. No one had called us or left us a message that there was a problem with our bill. THIS IS UNACCEPTABLE!! Then we finally get off the ship, the escalator to customs is broken. We had to wait forever for a elevator to get us to customs. A TOTAL NIGHTMARE!! Read Less
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2 Helpful Votes
Sail Date: November 2018
This was my 6th cruise on Royal Caribbean. A group of 10 of us sailed out of Miami. I sailed on Oasis in June 2018 and while I am not in any way comparing the ships, Navigator just looked tired. The ship is a great size, big enough to ... Read More
This was my 6th cruise on Royal Caribbean. A group of 10 of us sailed out of Miami. I sailed on Oasis in June 2018 and while I am not in any way comparing the ships, Navigator just looked tired. The ship is a great size, big enough to wander without feeling overwhelmed but not so small that you feel cramped. The main areas were OK looking but the cabins are in desperate need of refurbishment. The chair and ottoman in our cabin were so dated and dirty that we didn't even sit in it. We had an interior virtual balcony room which I was looking forward to but as my 15 year old son stated "this is dumb". I was really thinking that it would enhance the experience but it didn't. We kept the curtain on it closed all the time. The food on the ship was very predictable. Breakfast in the Windjammer was the same everyday. My biggest complaint here was waffles. There was a waffle iron with a staff member making fresh waffles but only 4 at a time...so there was always a shortage. In the main dining room, the service was fantastic. We did have to fight tooth and nail to have us all seated together (not RC's fault, our travel agent didn't have our reservations linked). The dinner was pretty much a carbon copy of the other cruises I've had on Royal. No complaints about the taste, its just that it was exactly the same as other cruises I've taken. The deserts were bland however. The ice skating rink was cool and even saw the show. I did think it was odd that they used that space to do the Quest game show (again something I've seen on every RC cruise). Embarkation was great. No problems here at all. Disembarkation was a bit disappointing We waited in line for about 45 minutes to get off. Probably nothing they can do about that but the line started on one side of the ship wrapped through the main dining room and then to the other side of the ship before you can get off. From what I understand, the ship is due for dry dock in the next couple months. I think this will help the overall experience. Read Less
1 Helpful Vote
Sail Date: November 2018
We were supposed to sail from Southampton to Boston, New York, Port Canaveral and Miami. However, we were called on th Friday afternoon before the Monday cruise and told that due to storms in the Atlantic we would now go to Le Havre, ... Read More
We were supposed to sail from Southampton to Boston, New York, Port Canaveral and Miami. However, we were called on th Friday afternoon before the Monday cruise and told that due to storms in the Atlantic we would now go to Le Havre, Brugges and then Miami. Not quite the same appeal! We were offered a full refund if we cancelled but as booked the flights ourselves and non refundable hotel rooms in Miami we would have had to claim through our travel agent so we had no choice but to go. Having been to France and Belguim on numerous RC cruises, we were really not looking forward to the cruise even with the $200 OBC for the changes and 20% off what we paid for this cruise towards another. I did ask if there were really storms in the Atlantic or whether it was an excuse to have further repairs to the Ship after last weeks accident with the stabiliser making a large hole in the hull. I was told it was fully repaired. When we checked in on the Monday, I was told it was actually repaired this morning after people had disembarked. However, at the lifeboat drill the Captain said due to a gap in the storm we would now go to Gran Canria, Coco Cay, Port Canaveral and Miami so things looked better. 3 rough days at sea, due to storms was not too bad, have had worse in Iceland! Gran Canaria was ok, then it got warmer as we cruised towards Perfect Day Coco Cay (RC's private island). That morning the sea turned choppy and I had a feeling the tenders wouldn't be able to get us ashore. Unfortunately the captain soon came on and told us the same. We promptly turned around and left what looked like a building site (lots of work going on for next year) and went to Freeport Bahamas. Lots of shops but not much else. Worth noting that RC were charging whatever they could for excursions on Coco Cay, even for floating mat which seemed a rip off. I guess they want us to pay for the island for them. At this point it became a case of guess which port we are going to next. Then we went to Port Canaveral which was great. We had originally booked a tour of the space centre but was then told that due to immigration it would not be possible to have a guided tour and instead they would just take us there and we had to get around ourselves. At this point we were so used to changes we didn't care. So, we spent the day at the Space Centre at our leisure before heading to Miami. Cabin was good, central location which helped make the rough seas feel not as bad. We had to ask for bath robes and toiletries. Surprisingly our crown and anchor free gifts were in the cabin - normally I spend 2 days chasing. I was due a free gift for reaching 240 points on my June cruise so asked the diamond concierge about it. Was told I would receive it later in the cruise but did not. There was no sign of him the last few mornings in the lounge and he ignored the note I left for him. Thanks Ken! Emailed when I returned and it was posted out to me but not a good example of how to treat loyal customers. Food was very good. Slow setting up in the Windjammer for lunch and sometimes food was cold as had been left out whilst setting up. Staff very friendly and helpful. Was disappointed they only had the UHTmilk which tasted awful. Shops were the usual overpriced expensive items and the usual $10 tat sales. Lots to do during the day and evening though. Lessons learnt - never assume where you book is where you are going. Book refundable rooms if making your own plans for the start or end of your cruise Pack a mixture of clothes as some people were caught up with the change if destination and climate. Read Less
1 Helpful Vote
Sail Date: October 2018
Just returned from a short Stages cruise on Navigator of The Seas, Found good and bad points on board, I will start with the good. Embarking the ship was easy arriving by taxi we waited a short while, the were passed via security ... Read More
Just returned from a short Stages cruise on Navigator of The Seas, Found good and bad points on board, I will start with the good. Embarking the ship was easy arriving by taxi we waited a short while, the were passed via security check onto check in and on board, only to find no cabins were ready very little seating area, lunch was served in the Windjammer which was excellent but this quickly filled up, and seats here also run short, so it was eat up and back on your feet walking around looking for seats, cabins were opened at 1:30 pm but when we found ours it was still being cleaned, the luggage was also missing, and this never arrived till after 5pm.. Cabins were good but lacked a few home comforts no Shower Gel, Shower Caps, Hair Dryers etc. Crew were very good always a smile and tried hard to please, with exception of customer services, wifi desk , and the excursion desk. The excursion desk were no help , give no information and failed to arrange shuttle busses in port. We were allocated first sitting for dinner but told we there were no reserved tables and it was first come first served! So we dined in the Windjammer. The bars were VERY expensive at $8 a pint! With the result not many used them. Entertainment was first class with big star names like Michael Ball, Collabro, Bobby Dravro and a host more, only problems there were long queues for each show, with seats for some shows reserved for VIPs and shows often over run and clashed. On return to Southampton we were given breakfast and luggage unloaded with great speed as the ship had a very short turn round. One last point my wife was taken ill and we had to visit the medical centre twice , the staff were very good, but for the size of the ship was worried it was under staffed! Read Less
4 Helpful Votes
Sail Date: September 2018
We picked this cruise for the itinerary but as we’d cruised with RCI once before felt confident in our choice of cruise company too. We soon found that service & quality have gone downhill. Let’s start with the positives- ... Read More
We picked this cruise for the itinerary but as we’d cruised with RCI once before felt confident in our choice of cruise company too. We soon found that service & quality have gone downhill. Let’s start with the positives- Happy bar staff (most of them!) Wonderful cabin steward Pretty good shows & headline acts Good choice of food in buffet Negatives- Firstly “My time dinning” was never at my time, never enough tables/seating available even if we wanted to book night before & were always happy to share. So basically it was always their time dinning not our!! Very poor service in MDR, slow, Luke warm food at best, lack of speed when clearing for next course, never a waiter around to take drinks order, no such thing as a wine waiter anymore, vegetables to accompany the main meal non existent (& when asked for extra 9 times out of 10 they never arrived), never enough pool bar waiters around, poor value for money with trips, expensive drinks, & lastly rip off salon prices! Need to seriously up the standards as I think they’ll lose a lot of regular cruisers as nearly everyone we spoke to were extremely disappointed with RCI. Read Less
1 Helpful Vote
Sail Date: September 2018
This cruise was to celebrate my 60th birthday. Unfortunately due to an allergic reaction on my husbands part it was spoilt for us as they were pre warned.The good points are the entertainment was excellent the food in the main was ... Read More
This cruise was to celebrate my 60th birthday. Unfortunately due to an allergic reaction on my husbands part it was spoilt for us as they were pre warned.The good points are the entertainment was excellent the food in the main was delicious. The Windjammer restaurant got to be very monotonous as I am gluten free. Surely they could have provided gluten free pasta? There was gluten free pizza in the Cafe Promenade but not in the Windjammer. The bars were excellent and the Sapphire Dining Room was very elegant. We had a balcony cabin which was spacious with plenty of storage, the attendant was excellent and room service always on time. Getting on the ship was very smooth and efficient but getting off not so. The scramble for trolleys nearly ended in a fight! This ship is going to be refurbished soon and it is needed. Some of the public areas are looking tired. Read Less
2 Helpful Votes
Sail Date: August 2018
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very ... Read More
husband and i got there early after staying in a hotel over night so had to be out by 10am so drove to ab parking great start took cases off and walked 1 minute to ship for our second cruise with rc ,embarking early as 10.40 am very smooth early signs ship looks very tired but had a lovely time cabin was 1888 the last cabin on the ship on the 12th floor very roomy balcony cabin everywhere clean lovely sheets very crisp ate in main dining room 10 out of 14 nights had my time dining beautiful food but slow at serving as they have a lot of tables to do but well worth it, ate breakfast some mornings on deck 3 in mdr as its help yourself which is fine, windjammer is lovely help yourselves lovely breakfast just wish they had trays so you could carry a few items at once, but finding a seat is pot luck its all about timing as to what time you go have to work out but views are lovely in there and presentation of food is great , shows are not to bad but not go wow factor, ice show is lovely well worth a look ,bingo some afternoons by pool and in star lounge of an evening ,plenty childrens karioke too much , went to meet and mingle on second day won shopping bag and baseball cap on raffle only about 30 came shame really as over 100 signed up, activities was good played crazy golf couple of times watched flow rider which was very good .casino was good very friendly, met plenty of friends on board mainly in smoking area on deck 11 also deck 4 otherwise you dont really meet the same people twice if you dont smoke ,we used adult pool and adult spar pools never over crowded pool very cool sea water some times a bit green but attendent said it was fine but ok daytime entertainment was hit and miss but theres a lot of everything for everyone read cruise planner that get delivered to your room every night tick off what suits you otherwise you miss things , bars are good quick serving you ,cabin steward yan was lovely cleaning all the time replacing tea and coffee all the time making towel animals every other night, staff are all chatty can not do enough for you nothing is too much trouble for any of them went on a few trips with rc and done our own thing on other stops ,great to sit on balcony with a drink and just look out at sea now for moans our room on deck 12 was lovely overall but during the night the cleaners are scraping sun loungers and chairs up on deck 13 waking us up so i would not go back to deck 12 again but would use rc again Read Less
Sail Date: July 2018
It was a family cruise foe Eleven of us. The Ship was lovely and the staff were real friendly. Myself my partner and 14 year old daughter in cabin,was quite small not a lot of space when they put the sofa bed down. My brother had ... Read More
It was a family cruise foe Eleven of us. The Ship was lovely and the staff were real friendly. Myself my partner and 14 year old daughter in cabin,was quite small not a lot of space when they put the sofa bed down. My brother had an inside cabin with his wife and 2 daughters of 14 and 16, not enough space to swing a cat,really not suitable for a family room as they call it,o.k if your kids are 3 and 4 maybe. Be prepared to pay for your coach or bus transfer into the towns.a family of 4 can expect another 100 euros plus on top. Make sure you have a drinks package because the drinks are an extortionate price. if you have a room on deck ten be prepared for early morning call of people scrapping deck chairs and trolleys above you,also be prepared for the gangs of kids that think its fun to run up and down the corridors shouting and screaming knocking and kicking and ringing bells late at night.oh and on the last night they find it amusing to rip all your luggage labels off your bags,and lust basically run riot.please do not expect security to do anything they are totally inept at dealing with them.They are more interested in stopping anyone getting on the ship carrying any water or wine or spirits.my elderly parents were left traumatised and had their cruise totally ruined by the constant problems with kids. wouldn;t travel withrcc again stick with P.O. a class above. Read Less
2 Helpful Votes
Sail Date: July 2018
Have sailed on Independance twice and its great. This ship is similare size, but older, and it is starting to show. Definite lack of maintenance all round and things like broken tiles in toilets, scuffed and dirty seats and torn carpets ... Read More
Have sailed on Independance twice and its great. This ship is similare size, but older, and it is starting to show. Definite lack of maintenance all round and things like broken tiles in toilets, scuffed and dirty seats and torn carpets etc. Makes you wonder what the rest of the ship is like. Biggest thing was lack of staff (assume lots of staff have been robbed to staff new ships). So difficult to get served by a waiter, so go yourself but then can't get served at the bar for ages due to lack of bar staff. The Star lounge on a couple of occasions had one bar staff and one waiter. Other bars were the same. Food in the Windjammer buffet was very good. Tried the main dinning room once and service was slow. Entertainment was good in the main theatre, but as this was in the school holidays with over 1000 kids there was no real entertainment aimed at them (classical violinist and four opera singers did not go down well with my grand children). Other lounges were ok, but lacking unless you like a three piece band. Quizzes were ok, but staff lacked experience and most could not use a mic, hence sound very fuzzy and distorted. Over all entertainment staff were armatures with no training. Disembarkation was a nightmare with no communication and delays all round. Overall, we are looking at other cruise lines as RCL have lost the plot, and seem to have forgotten what they are in business for and for whome. A very dangerous thing for a business to do. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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