5 Helpful Votes
Sail Date: January 2017
My review will focus on the casino aspect of the ship as well as my overall opinion of the trip. The Navigator of the Seas is in the Voyager class, and is similar to the Independence of the Seas in its layout. EMBARKMENT: Went quickly ... Read More
My review will focus on the casino aspect of the ship as well as my overall opinion of the trip. The Navigator of the Seas is in the Voyager class, and is similar to the Independence of the Seas in its layout. EMBARKMENT: Went quickly from the bus ride with only two passengers, myself and one other person from Fort Lauderdale airport to the Port of Miami. The check in process took less than one half hour. Once on the ship about 1pm, the staterooms were not ready until 1:30 pm, so I went up to the Windjammer buffet on Deck 11, and it was standard varieties of buffet foods. STATEROOM: As I was traveling solo, I usually get a interior cabin unless, I get an free upgrade to oceanview or balcony, since I am really there just to nap/sleep, shower, dress and out of the room. It is good size but there is little room when the two twins are put together to make a king/queen size bed, its about six inches of space between the end of the bed and the sofa on one side and the dresser on the other side. Two outlets,eight drawers, and a spacious closet. The bathroom has the sink with two medicine/toiletry cabinets and the round shower with doors, just don't drop the soap when showering as it is difficult to pick up. One shower gel or shampoo dispenser in the shower stall. PROMENADE: There is a spacious promenade in the center of the ship with bars, shops and "Promenade Cafe". There are the standard evening sales on port days and all day "special sales" on sea days. THE FOOD: Promenade Cafe: This has a Ben and Jerry's and Starbuck Coffee shop connected with it, for a additional fee. The cafe part has the free coffee and tea, the breakfast pastries, that you can get in the main dining room and the Windjammer buffet. It is open 24 hours. The "lunch and dinner" sandwiches are EXTREMELY DISAPPOINTING, its basically a submarine sandwich bread cut in half and one slice of a meat, one leaf of lettuce and slice of tomato and maybe a slice of cheese on some sandwiches. What you wind up doing is getting two or three sandwiches to make one sandwich and then tossing the bread, what a WASTE of FOOD. Main Dining Room: Traditional early seating at 5:30pm and late seating at 8:00pm in the Sapphire Dining Room on deck 3, with their "my time dining on the 4th and 5th decks. The food was a meat, seafood, poultry and vegetarian selections rotating daily with some standard mainstay available every evening. The wait staff at table #280, Jorden and May provided excellent service, though at times, it took some for the food to get out of the galley. Overall, the food was excellent, with several appetizers, and main dishes to select, with a couple of exceptions, don't bother to order the potato pie main dish or the turkey dinner which appeared to consist of some white turkey breast and a dark turkey meat roll, and I do mean roll, looking at the dark meat is spiral, I did not order it but my table mate indicated that it was tasteless. Other than these two selections the food was better than served on my past Carnival cruises. Windjammer Buffet: Serving the "masses" is difficult to maintain a high quality standard, the staff did the best they could with some limited variety on the main meats, its better then Golden Corral. MAIN POOL and SERENITY POOL: Both areas were popular and in heavy use on sea days, the main pool lounges fill up early so you have to go to the sun deck for an available seating. BARS and LOUNGES: Many bars, with excellent service. As a Diamond member of the Crown and Anchor Society, I get automatically added to my SeaPass card three free drinks each day, non cummulative, so you can go to any bar on the ship, outside the MDR and buffet and get three free adult beverages or sodas between 5 pm and 8:30 pm. For Diamond and Pinnacle members there is an exclusive DIAMOND CLUB for evening cocktails and appetizers and they pour a most generous Jack Daniels on the rocks. EXCURSIONS: I have been to Nassau and Cozumel so I did not do any excursions. The shopping at both ports are filled with silver outlets. CASINO ROYALE: I got a reduced accomodations rate, as I do gamble, and I must say that of all the casino, on the Royal Caribbean cruise ships I have been on, which is 5 different ships, this was the most disappointing. There are ample card tables, with craps, three card poker, Ultimate Texas hold em poker, one poker table, a Carribean Poker table, roulette and several blackjack tables. The dealers are extremely friendly and helpful. The DISAPPOiNTMENT are the SLOT machines. There were several slot machines that were out of service including the popular "Wheel of Fortune" slot machines, for the ENTIRE CRUISE. Also, several of the machines, you had to repeatedly insert and re insert you Seapass card in order for it to register your number so you can get credit for you playing time and monies inserted in the slot machines. The casino host was absent for most of the time except for doing the slot, blackjack tournaments and the nightly hot seat and other giveaways. I am used to the casino host circulating and talking to the casino patrons. The casino is somewhat smoke, but the non smoking areas are a little better. ENTERTAINMENT: Better than on Carnival cruise line ships. The cruise director, a Brit, named Cuddy, is a HOOT! DEMBARKMENT: Was at my assigned station, at 7am debarkement on deck 4 of the MDR, but the process of the carry your luggage walk off did not start until 8 am, and I was finally off the ship about 9:15 pm, get my luggage was very quick and the customs lines when smoothly, I was on the bus and at the Fort Lauderdale Interantional Airport by 10:30 am. OVERALL: its a nice ship, if you don't gamble, it would be a very good cruise. Read Less
1 Helpful Vote
Sail Date: December 2016
We are both Diamond+ members of RC and this was our first time on the Navigator of the Seas. Generally well maintained medium size ship. The itinerary and dates were incredible for 2 snorkel lovers : Bonaire and St Kitts offered the ... Read More
We are both Diamond+ members of RC and this was our first time on the Navigator of the Seas. Generally well maintained medium size ship. The itinerary and dates were incredible for 2 snorkel lovers : Bonaire and St Kitts offered the best underwater scenarios! Two incredible tours. The food on the complementary restaurants was a different story: the worst experience ever in RC and that is the reason we are giving The Navigator only 2 stars. Dry meats and very salty food during the whole trip. The only time we had an excellent food were at the Chops, Giovanni's and Izumi for an additional fee but the idea is to reserve in those specialty restaurants because to want to and not because you have to. We are traveling again on the Navigator on June for the Scandinavia itinerary which was reserved prior to this experience and we really hope they dramatically improve the quality of their food. Read Less
15 Helpful Votes
Sail Date: December 2016
We decided to get some sunshine & heat and to celebrate a birthday, Christmas & New Year all in one trip. Our room was a JS on deck 9, serviced by Wayan, who did an excellent job. He knew we were early risers, so our room was ... Read More
We decided to get some sunshine & heat and to celebrate a birthday, Christmas & New Year all in one trip. Our room was a JS on deck 9, serviced by Wayan, who did an excellent job. He knew we were early risers, so our room was normally done by the time we got back from breakfast in the Windjammer. We are experienced Diamond Plus cruisers(500+ points), so feel we can give fairly accurate reviews. Constructive criticism is valid, but complaining for the sake of it is not. We had recently sailed on this ship on the Transatlantic crossing, so after that we were a bit concerned about cruising on her again. However, some things had improved, whilst other things well, deteriorated. The crew we met were wonderful, Roberto"Bobby"Orr, our previous SRA was so friendly and helpful, as was Greg Taylor & Luis, other SRA's on our floor. It soon became a daily routine to interact with all of them, including of course Wayan. Although we could use the Concierge lounge, we preferred to visit the Diamond lounge, situated on this cruise in the Cosmopolitan Lounge on deck 14. This area is so open, spacious, and has a good outlook, opposed to four walls. Alan, the Diamond Concierge was so energetic & welcoming and greeted us daily whenever he saw us. Our server in this lounge, Savio, was the same one we had on the crossing. He is a lovely chap, so attentive, without being overbearing, and soon our drinks were presented before being ordered ! Savio seemed to have endless energy, and his eyes were always on the lookout to see who required service....a great asset to the company. Leroy, head barman, was always at the entrance, along with Alan, and he too was very friendly. The CD, Cuddy, was different from the last time, and he seemed quite energetic, although to be honest, we didn't attend any shows, except the Holiday Ice Show. The muster drill, which was scheduled for 16.30 should be reviewed. Most people were at their station by 16.15, when the announcement was made, then we all had to stand until the last stragglers appeared....16.45. Why not insist all passengers be at their station by 16.15 and those not present, segregated, and be kept until everyone else has left. Many people, including myself, cannot stand for almost 45 minutes in one place, and as a result, I had a very painful back for the rest of the evening. That was not a good start to the cruise. Management has to look closely at various issues, and ensure that the majority of passengers are not inconvenienced by a minority. One issue, which shouldn't have been, was the fact the Loyalty Ambassador had previously quit, and was not replaced, meaning the Concierges had to try and help passengers using the lounges, but they did not always have all the information needed. We visited Guest Services several times, during the times specified, to have our issue addressed, but sadly they were unable to assist. HQ should have been able to provide another Loyalty person, who actually knew his business. We were quite appalled that smoking is still allowed in the Casino. When will RCCL realise that passive smoking is as injurious to health as active smoking. If people wish to kill themselves by smoking, then they should have an enclosed area where the smoke will not affect others. We are saddened that the company obviously don't care about the health, not just of passengers, but the crew, who have to endure smoke daily throughout their long contract. On a couple of occasions, we inadvertently walked along deck 11 to the Windjammer, on the smoking side, and had to hold our breath to avoid inhaling smoke. We had a table for 2, which we always request, but seldom get, in the MDR. Our servers & head waiter were attentive & friendly, but as we have cruised so often, we dine there only occasionally. However, as we had a celebration, Christmas Eve, Day, NewYear's Eve & the 1st, we dined on these occasions. It was good to have different menus for Christmas & New Year...a welcome change. We found the food good in both the dining room & Windjammer, but we are not big eaters, so 2 courses were more than enough daily. The Windjammer allows us to choose small portions of several dishes, which can be put on one plate, providing variety without bulk. Waste is a pet hate of ours, and we were disgusted by the amount of food people piled onto their plates, then left most of it. What has happened to the dress code, or lack of it ? We were appalled that shorts & sleeveless t-shirts were permitted in the lounge after 5pm, even on Formal nights, these were in evidence. The Captain's noon reports were dull, to say the least, but when he had his Q&A, he came across as an amiable person. We enjoyed ourselves, because of our outlook & attitude, but we heard many people complaining. Our next cruise, soon, is on the Vision, hopefully with Captain Marek, and we shall be interested to see if it is still a very happy ship, with the Captain, & officers, always visible. The atmosphere on any ship stems from the Captain & senior management. On the Navigator, something was lacking....perhaps a good management team ? Read Less
2 Helpful Votes
Sail Date: December 2016
I give this a 3 but some areas I would only give 2 Food Main restaurant Mostly Cold. When asked for the food hot, it was warmed up so that it was scalding. This was a daily occurrence until we stopped going into the dining room. The ... Read More
I give this a 3 but some areas I would only give 2 Food Main restaurant Mostly Cold. When asked for the food hot, it was warmed up so that it was scalding. This was a daily occurrence until we stopped going into the dining room. The food looked nicely presented - just stone cold. Food Windjammer - Excellent always tasty. Some was a little repetitive Bar - not enough staff. waiting times not good. Never saw a member of staff by pool to get drinks - you always had to get your own and queue at the bar. Ship- Very nicely decorated . Mid size ship. Entertainment - geared to American audience. Guests - Mostly European/Mexican 10/20% UK and USA Rooms- Ours was fine but our daughters had a smell of sewage for the whole time we were there. This was addressed finally on the last day. This was a daily visit to the front desk with a surprised looking staff member and basically nothing done and a felling of being fobbed off daily until we spoke to a manger on the last day. This is not our usual experience on a ship. We normally travel P&O and I would have to say my opinion from this is that RCI standards have slipped dramatically from our last experience with them. This was a Christmas cruise I would have expected a lot more considering this is an optimum time of year. We were given a discount off a future cruise but I done think I could bring myself to invest with them again. Ports of call - excellent selection Transfer to and from ship. Lost one bag at Miami airport. Shocking transition. We had to pick up our bags at Atlanta and then drop to a bag drop. Then they were lost in Miami only to be waiting for 2 hours being told the bag was in Atlanta , to find it after all in Miami on anther carousel. At all costs do not go for a split flight. No security at all. We would normally not see our bags from when we check in at the departure airport. Positive note. We had an all inclusive drinks package , this was a great addition and it could be used on Labadee when we stopped there. The staff were very flexible apart from a rude staff member in the R bar. Every encounter with him ended up in an argument. Again not the service we are used to on P&O. Read Less
5 Helpful Votes
Sail Date: December 2016
We used Uber to get to the port of Miami. This service has proved invaluable to us as we have moved up in years. The driver lifts our bags into the car as well as at the port. The Uber driver arrived within 2 minutes of our call. We ... Read More
We used Uber to get to the port of Miami. This service has proved invaluable to us as we have moved up in years. The driver lifts our bags into the car as well as at the port. The Uber driver arrived within 2 minutes of our call. We arrived at the port in approximately 20 minutes. There was a slight problem at the port because the the Uber driver argued with the porter about who should take the luggage from the trunk and the porter said he was just there to direct traffic. Finally after a minute or two of dispute the Uber driver removed the luggage and left. This was the first time we ever had an Uber driver argue with the porter. Check -in was smooth and pleasant. Always need to wear a sweater in the port building. It is very cold. We were unable to go directly to our cabin until 1:30 PM. We found that there was no sit down lunch in the main dining room. We usually do that on other ships. We find that it is much more relaxing way to start the cruise. The food on this cruise was not that good. Meat was tough, menu choices were repetitive, however, the potatoes, no matter how they were cooked, were outstanding. They had the best flavor. We also found that the Café Promenade Shop had the best cookies, muffins , danish and coffee. The pizza was average. Sandwiches were all covered with mayo so we never got to try them since we are not fans of mayo. Fresh fruit was also available. The service in the dining room was excellent and the waiters were outstanding. The piano player in the dining room was outstanding. However, each evening, the musical interruption that occurred right before dessert was served was too loud and annoying. It took away from the pleasant atmosphere with the beautiful views from the windows, polite waiters and lovely piano selections. On the second night of the cruise there was an announcement made thanking us for attending the Italian Night Dinner which was followed by loud Italian song. Everyone thought this was so strange since there was not one thing Italian on the menu that night. We had an inside cabin and were surprised how nice it was. It was more spacious than we expected. We even had a sofa in our cabin. The shower was larger than other ships inside cabins. No annoying shower curtain but 2 plexiglass sliding doors. Nice TV that was on a swivel so you could watch it on the couch or in the bed. It had a remote control that offered interactive activities. The sleep timer did not work . The choice of regular TV programs was ridiculous. They had 2 Broke Girls, The Big Bang Theory and The Person of Interest. Those shows are fine but they showed the same episodes over and over again on the same day and then the rest of the 5 days also had the same episodes repeated over and over again. The beds were another story. The mattresses were so thin it was like sleeping on the floor. Our cabin steward, Wayan, tried his best to make it softer but nothing helped. Wayan said he checked and they did not have any spare mattresses to replace it with but he would try to add some padding. Even after adding 5 layers of padding it still felt like we were sleeping on the floor. Finally on the 4th day of the cruise they tried adding a bed board but it made it even harder. At last they found another thin mattress to add to the 5 layers of padding. This finally helped. The front desk manager and the Hotel Manager apologized for our discomfort but did nothing at all to compensate us for the problem. Royal Caribbean needs to think about replacing their mattresses with good quality pillow top mattresses. The Ice Skating show was amazing and was one of the few highlights of the cruise. The shows in the theater were disappointing except for the last comedian, Rodney Johnson, his early show was hilarious. We loved the Marriage Game but because of the loud talking of the bar staff in the back of the theater we had difficulty hearing the show. How disrespectful! We enjoyed the "Who Wants To Be a Millionaire Game" as well as all the Trivia games. We met some very nice and knowledgeable people at trivia. We found Trivia to be very interesting. Trivia was held in the Schooner Lounge. The lounge was comfortable but the rule about no E-Smoking was not strictly enforced. We totally enjoyed "The Quest" game show. The assistant cruise director did an excellent job getting everyone to participate. Debarkation went very smoothly and we were off the ship in 20 minutes. We used Uber to go home and only waited less than ten minutes for our driver to arrive. The port was very crowded with traffic. The driver helped load our luggage and got us home in 30 minutes. He was a very safe driver. He also took the luggage out of the car for us. Uber is great. They even gave us a 25% discount for using them. As far as using the Navigator of the Seas again, I think that would be doubtful. We enjoyed our previous cruise ( two months earlier) on the Empress of the Seas much more. Read Less
6 Helpful Votes
Sail Date: December 2016
We booked this cruise with friends from out of town. Both of us in D2 balcony cabins on same deck. We are not newbies to cruising or to Royal. (They are Diamond and we are one point from Emerald.) We had a really nice time and enjoyed ... Read More
We booked this cruise with friends from out of town. Both of us in D2 balcony cabins on same deck. We are not newbies to cruising or to Royal. (They are Diamond and we are one point from Emerald.) We had a really nice time and enjoyed the ports of call however both of us felt this cruise fell below our expectations and was average at best. The AC on the ship is set too high and even on the very coolest setting the cabin got too warm with the curtains closed all day, and in the night they seemed to shut it off or run it minimally. Our room attendant was helpful in switching to a lighter blanket to make up the bed, but, it was not enough to be truly comfortable and there was no other resolution thats just how they run their thermostat. (and this may be the case on other RCI ships as well in an effort to conserve energy and costs?) We thought the food and service in the MDR were far below expectations. The staff themselves were wonderful but there seems to be issues with the whole process and the food itself was just not as good as we have come to expect from Royal. Breakfast in MDR was awful, service poor food over and undercooked and nobody came by to ask. At lunch we were never offered anything but water. No tea, coffee, nothing and those who asked waited quite a while. The food at lunch was okay for the most part, salad bar was fresh but some of the menu items were really not. The line to get in the MDR at lunch was long and slow moving due to poor processes in place for seating guests. Windjammer I thought was pretty good , repetitive and sometimes hard to find seats and to get through to the food since there are queues for some items that cause back ups. Also hard to get refills on drinks since there never seemed to be much staff on the floor. The service in some bars was really bad, in others really good. The bars with good service were often crowded and staff seemed overworked and unable to keep up during peak times. Our needs were met but not in the manner we expect. Shops on the Promenade were typical but the staff again were overworked and not customer service oriented and helpful as we would expect. Feedback from others onboard attending the earlier shows was not great other than the ice show and one of the comedians so we ended up skipping them all. The pool deck was pretty roomy and we enjoyed it but the chair hogs were in full force with one person often reserving 8-10 chairs with towels and leaving. Passengers expected to fend for themselves and there were a few sharp words exchanged in my vicinity. Our embarkation was not bad, but it wasn't perfect. The debarkation was a HOT mess, in particular for those needing wheelchair assistance. We were ready as planned by 8:15. Did not get off the ship until 10 and did not get through with luggage/customs until after 11. The worst I ever ever experienced. This is not the ships fault the port was above capacity and they do not manage it well, if at all. Labadee was very nice. We rented a bungalow. The only down side was the assigned attendant..she was a local, not a ship employee, and not very attentive or very friendly. We had a nice excursion in Aruba on the panoramic submarine we booked through Royal..very enjoyable. Overall the cruise was good but not the best value since we didn't feel the food or service were at their best. We felt that operationally they could make some changes to improve some of the shortcomings. Read Less
6 Helpful Votes
Sail Date: December 2016
We chose this cruise to visit the ABC islands, especially Bonaire, which we hadn`t previously visited. Arrived at Miami terminal around 12:30 to long lines awaiting check in. We went to our Diamond line which really didn`t make any ... Read More
We chose this cruise to visit the ABC islands, especially Bonaire, which we hadn`t previously visited. Arrived at Miami terminal around 12:30 to long lines awaiting check in. We went to our Diamond line which really didn`t make any difference as the directing staff was taking equally from each waiting line to check in, We were informed later that the computers had went down earlier causing the back-up. The ship itself look to be well maintained for its age and we found that maintenance was always shutting down one pool or hot tubs the whole length of the cruise. The restrooms usually had a strong urine smell The interior was well decorated for the Christmas season. Our cabin was an inside and very spacious with plenty of room. Some early morning noises from the storage area below was a little frustrating for sleeping. Did not meet our cabin steward till day 3. During check in, my wifes sea pass was labeled as Platinum so her Diamond benefits would not allow her the benefits. Went to Guest services to correct and they worked on it for half an hour and said it would work. Unfortunately, it was not fixed and we continued daily to try to get this problem resolved always spending at least 30-45 mins. Finally on day 6 the problem was resolved. Also, RCL failed to put our OBC on our account and they also had my folio # incorrect. Several hours was spent at Guest Services and they tried diligently to correct these many problems. This was frustrating to both them and us. This is so different for RCL. Dining menus in the MDR were very poor and instead of a classic steak offered nightly, you have mini burgers called slides. I can see bean and weenies in the future. I do not dress formally to eat mini burgers. Food taste was fair to good with few dishes being excellent. Service was excellent but the kitchen was running behind most nights and running out of food even on day 2 ?? Windjammer selection was also sub par for RCL. Tacos with no shells or salsa ?? Mustard not around the grill for hamburgers and hot dogs till day 4, after suggestions. There is nowhere you can just go get ice and Lemonade will not be available till lunch. Entertainment was fair with the Ice show, comedians, and the Liverpool Legends being the best. The production shows were poor to fair. The overall service was Very good to Excellent. Disembarkation was slow and passengers were not kept informed well thus leading to a slow ship clearing and slower embarkation for the next cruise. They need to hire a few experienced cruisers to assist with decision making to make things smoother. The ABC islands and private island were great. I probably will venture back to Celebrity for my future cruises until the menu is upgraded. This was the biggest complaint we heard on the cruise. Read Less
10 Helpful Votes
Sail Date: December 2016
Overall the ship was beautiful and clean. The service was adequate but nothing special and the food for the most part was somewhat below average. Embarkation was delayed due to four passengers hiding on the ship from the previous ... Read More
Overall the ship was beautiful and clean. The service was adequate but nothing special and the food for the most part was somewhat below average. Embarkation was delayed due to four passengers hiding on the ship from the previous cruise. Once on board, bars and pools were open and the ship common areas were very clean. Our room was available on time and when we got in, the water that we had pre-ordered had already been delivered, excursion tickets were on the desk and the balcony room was clean and ready to go. The balcony room was not as large as those on Disney but we had plenty of room for our things and even had a couple of empty drawers left over. Our room attendant cleaned the room every day in a timely manner but that was it. He never introduced himself. Even when I tracked him down in the hallway to ask for an extra pillow and introduced myself, he never said anything back. He did bring the pillow while we were out but never offered anything extra like putting the water in the fridge, showing how the tv or thermostat worked, etc. We literally never saw him. We had dinner in the main dining room every night. The food was OK the first night, not good the second and third nights, so the fourth night we ordered the upsell surf and turf which was very good. We had the prime rib the next night and it was OK as was the steak on the final night. Our waiter was adequate but not friendly but our assistant waiter was very nice. The ice show was a lot of fun. The headliner Beatles tribute band was good too. All shows are about 45 minutes. They showed a movie and/or sports on the big screen on the pool deck every night. That was fun sitting in the hot tub watching a football game where the snow was coming down! They did not have as much music on the pool deck as I thought they would and the Dancing Under the Stars was disappointing as it wasn't really our type of music and they played for a very short amount of time before they switched over to DJ music. We did a ship excursion in Cozumel - Three Reef Snorkel. It was FANTASTIC! I highly recommend it. You don't go out that far but we saw lots of tropical fish, an eel, a couple of barracudas, a crab, some huge grouper. There is a photographer who takes great pictures underwater. Absolutely loved it! Nassau was well, Nassau. We've been there many times before and would probably have been just fine staying on the ship. We booked our own Resort for A Day excursion at the Hilton. It was within walking distance and I would recommend it if you want to get away from the crowds of the ship. Overall the cruise was fine but nothing special that would make me seek out Royal Caribbean over any other cruise line. Read Less
2 Helpful Votes
Sail Date: December 2016
We arrived in Miami the day before the departure which is always a good idea when coming from Canada as you can never predict weather and missing a cruise embarkation because of plane delay is never a good way to start a holiday. We stay ... Read More
We arrived in Miami the day before the departure which is always a good idea when coming from Canada as you can never predict weather and missing a cruise embarkation because of plane delay is never a good way to start a holiday. We stay at Best Western near the airport which was a nice place to rest up pre-cruise. Next morning we were shuttled to the port for $10 each. Not too shabby. We also arranged the same vehicle back to the airport at the end of cruise for the same amount. Embarkation was a mess. The line up was so long that security kept clearing people from the queue who accidentally lined up for the Disney Magic, which was adjacent to the Navigator. Never had this experience before. Even worse was there was no distinction made for Suite vs. Non-Suite guests and no one around to direct Suite guests if there was. Junior Suite was a typical JS. 50% larger than a balcony suite with a full bath and roomier bathroom. Shower curtained needed a washing moldiness odour was present. More room at the foot of the bed is nice and the walk in closet is a plus but on a 5 day cruise, was not really a requirement. Like most rooms, the electrical outlet situation sucks. I could not use my lap top on the balcony for prolonged periods because there was no power to plug in near sliding doors. Chops is normally my favourite and I spent the extra $18 for the aged sirloin. Beautifully cut and nicely cooked, However, my tablemates ate under cooked filet mignon. I ate alone while theirs was recooked (C-). Giovanni's Table was a great meal. Great waiter. Great food (A+). Nuff said. Sabor was a nice surprise. Too much food, we left stuffed and satisfied (B+). BTW, I feel sorry for Sabor, everyday I got notifications to visit this place for lunch, dinner, whenever! I wonder how long it will last? The ship is showing wear. The carpet was missing in two areas in my room at the baseboards. The outside railing needs a coat of varathane. The casino needs an update, less red colour and more glass and steel. Those curtains must stink of smoke. The casino host was non-existent. We are Club Royale member and it took him three days to add us as players. Never experienced such poor Casino hosting in my years as a cruiser. The table personnel and pit crew were awesome. Their host could learn a thing or two from them. Drink packages are continuing to be a problem for RCI and the forced 18% gratuity is excessive. I think tipping should always be at the discretion of the patron. Let me tip as I see fit, just print me out a slip each time. The single drink prices are also absurd. In the 10 years I have cruised, they have nearly doubled. It is time for RCI to start offering the packages with "perks" like Celebrity or "offers" like NCL. The Navigator had a terrible comic. People left in droves. The musician from Foreigner presented a show like an off-strip Vegas show. This ship seriously needs a dedicated show. Love and Marriage show and Quest are always a fun time. This ship was no different. If you are Diamond or more, the lounge was crowded; I chose to take my Crown and Anchor drinks outside the lounge. My favourite place is always Vintages. However, I was disappointed that they did not list their finer wines anywhere on the menu. I had to ask if they had Opus One and Joseph Phelps (which they did). The Harmony had these vintages listed on a reserve list. The boys of Navigator looked miffed when I asked them for this. Still we enjoyed an awesome bottle of Caymus Special Selection at a price more reasonable then ANY restaurant in Toronto. Kudos to RCI for their wine pricing. Pool was packed but that is usual on sea days. Upper decks were less busy. Spa hair cuts are becoming a quick favourite of mine. $35 is nice considering where you are and the barber was a helluva lot more style focused then the Magic Cuts around the corner (LOL). Excursions were reasonable, we did the Bahama Reef snorkel and harbour Cruise. Well worth it. We also did the Mexico cave snorkeling. Amazing. Do not go if you are claustrophobic, afraid of the dark or fear bats! Overall, a good trip and a good introduction to cruising for our friends. B-. Read Less
Sail Date: November 2016
This cruise was a christmas present from my son. I was excited to try a new cruise line. We had only cruised with Carnival in the past. We spent the night prior in Miami and went to South Beach where a fight broke out between two groups of ... Read More
This cruise was a christmas present from my son. I was excited to try a new cruise line. We had only cruised with Carnival in the past. We spent the night prior in Miami and went to South Beach where a fight broke out between two groups of stupid kids. Other than that it was ok. The morning we went to the port was a complete and total mess with 5 ships in port that day. Navigator had Terminal A which is nothing more than a make shift terminal made of 2 tents. They had been late getting into port so was delayed on boarding. They had people just standing in line wrapped around the parking lot with no type of shade for hours but did give out bottles of water (not cold). Embarkation for some passengers was over 3 hours long. Luggage took forever to be delivered b/c it was left in piles in the parking lot until right before departing. The food in the main dining room was decent, a bit better in flavor than Carnival but not a large selection. We ate at Chops Grille which was amazing and worth the extra price. We also ate at Izumi twice which I think was the best food on the ship. You can even get it to go which is good. We ate on the Lido for dinner once which had a good selection. Lunch on Lido was pretty boring with everything being pretty much the same thing everyday. We ate lunch at Johnny Rockets once which has a fee of $6.95/pp for all you can eat if you dine in or one meal if you get it to go. It does not include milkshakes which you have to pay over $5 extra for which is ridiculous. We ordered breakfast room service most days and it was typical eggs, bacon, sausage, breads, pastries, coffee, and juice. Time slots for delivery are every 30 minutes (FYI they deliver at the very end of your 30minute slot most times). Overall service was mostly good. The pool deck could absolutely use more bartenders and waiters on sea days. There were only 2 on 2 of our 3 sea days if you could even find them. The last day was a bit better. Towels on the pool deck are horrible. They are like your basic bath towels from Walmart-towels in bathrooms were much better. Carnival definitely has RCCL beat on pool towels. One pool bar upstairs did a great job at getting drinks in a decent amount of time which the bartenders on the downstairs bar were slow and didn't seem to know how to make drinks. Most of the staff looked miserable and even though they would help you when you asked they really didn't seem like they wanted to. Entertainment/Activities - basic cruise ship entertainment, nothing exciting worth talking about Labadee Haiti -great little island, got the beach lounger for 2 which was a good little investment, lunch on the island was the typical hot dogs and burgers that you could get on the ship so again nothing exciting. good service and beautiful beach. San Juan Puerto Rico -many ships in port that day, our time was 2-10pm which sucked because you didn't have alot of time. We just walked around and did some shopping. Most of the deals they talk about online and on the ship are not that great so not really worth it. St. Maarten - we did the Maho beach experience ($45/pp) which was a lot of fun. There was an air conditioned bus ride that took about 30-40minutes due to Maho beach being nearly on the other side of the island. The beach is beautiful but small and the Sunset Beach Bar is right on the water where you can get drinks, food, souvenirs, and you can rent chairs/umbrellas ($20)and a waiter will bring you drinks (not included). You can sit on the deck and watch the planes depart and arrive or on the beach. The gazebo bar sucks for service, not nearly enough bartenders and if you're a guy or a woman with a shirt on and a woman removes her top lets just say you are getting moved to the back of the line (they get served first). You get about 3 hours on the beach before you take the bus back which is an even longer ride due to traffic, they will drop you off to shop but you have to take the water taxi, regular taxi, or walk back to port. It could be due to cruising during the school year but there were many more older people on the ship. Most of the Diamond/Platinum or whatever they are on RCCL we met were very rude, like they think they are something special. One gentleman who was a new Diamond/Platinum told us they were very rude to him because they felt he did not dress up enough for their "meeting" in the lounge. Not a big party ship in my opinion which is fine. The typical parents who don't watch their kids of course. At least 3 kids whipped out on the pool deck and hit their heads and no one could find their parents. Read Less
2 Helpful Votes
Sail Date: November 2016
As Diamond Crown & Anchor members, my family has gone on many cruises, but we brought three cruise newbies on our group and we went to Puerto Rico for the first time in 33 years. Pros: - My wife and I got married on Voyager in ... Read More
As Diamond Crown & Anchor members, my family has gone on many cruises, but we brought three cruise newbies on our group and we went to Puerto Rico for the first time in 33 years. Pros: - My wife and I got married on Voyager in 2003, so this class is memorable for us - We also failed on Navigator in the Med five years ago, so we remembered the ship too - It's really hard to get Royal Family Suites anywhere in the fleet, so I jumped on this one - Filet Mignon in MDR ordered from the Chops menu was good - Diamond and Suite perks were decent, and I didn't use them all - Loved the cabin - Labadee keeps getting better Cons: - It's been a while since there was a refit. Worn railings. Little things out of place. Some spill in the R-Bar that needed a massive fan to dry out for several days. - Food in MDR not nearly up to the standard I expected, I blame specialty dining. Even breakfast in the MDR was average. Windjammer was also lackluster. - Embarked on a day when 6 ships were in Miami, so we ended up on the pavement for over an hour and embarking from a tent... no suite or diamond perks for that - Air2Sea never notified me about pick up time from the hotel - Teenagers in our group didn't really enjoy the teen "Living Room" - Significant delay leaving the ship in Puerto Rico due to Anthem docking on the same pier right when we were to depart - No longer a special deal for photo packages shared among 3+ cabins for a larger group - Only 1/3 of the passengers participated in formal night Read Less
Sail Date: November 2016
We enjoy a cruise over Thanksgiving in order to relax and let someone else "cook the turkey". This is the 3rd such cruise we have taken with RC over this holiday. The food was good but the selection was just average. We were ... Read More
We enjoy a cruise over Thanksgiving in order to relax and let someone else "cook the turkey". This is the 3rd such cruise we have taken with RC over this holiday. The food was good but the selection was just average. We were disappointed that lobster is no longer offered unless you want to pay extra. The waiter told us this is because too many people ordered more than one and they ran out?????? The service was good however the length of time it took us to complete our meal was incredible 2 1/2 hrs. One night we left before dessert to make the evening show and two nights we were asked to leave so they could set up for the next seating. There was only one port (Cancun) which is fine with us as we only jump off the ship there and head to Senor Frogs. Don't know what happened when we returned to Miami but it took us over three hours to disembark! Read Less
6 Helpful Votes
Sail Date: November 2016
My wife and I have taken 23 cruises, 8 on Royal caribbean and we have reached Diamond. We have sailed on Voyager class ships before, but this was our first time on the Navigator. We firmly believe that even an imperfect cruise is the ... Read More
My wife and I have taken 23 cruises, 8 on Royal caribbean and we have reached Diamond. We have sailed on Voyager class ships before, but this was our first time on the Navigator. We firmly believe that even an imperfect cruise is the best kind of vacation. We had a great time, but we encountered more negatives on this cruise than on other ships in this class. THE GOOD 1. The staff everywhere on the ship was amazing. They were always smiling and always greeted us. 2. The ship was spotless. 3. The entertainment was top notch. From the shows in the theater, to the guitar player/singer in the Two Poets Pub to Dave, the piano player/singer in the Schooner Lounge, to the ice skating show, all were really good. 4. The WiFi was the best we have experienced. For $107 we had unlimited internet access for two devices. The VOOM system was also the fastest. 5. Johnny Rockets --- that's self explanatory. 6. Windjammer pizza - we were pleasantly surprised to find that the pizza in the Windjammer was much better than we had remember. THE NOT SO GOOD 1. The person who checked us in really screwed up our account. She was incredibly slow and never greeted us or smiled. We just walked up to her counter and presented our documents. What we later learned was that she had set us up as a cash account even though I gave her a credit card. Apparently she disregarded it. We discovered the error two days later when, after purchasing a few things, the card was rejected because I had exceeded the allowable amount for a cash account. It took three trips to the guest services reps to finally correct the error. On a 5 day cruise that's a lot of time to waste. 2. As others have noted, the quality of the food has gone down. This was most evident in steak from the regular menu. It was tough and chewy. Another problem with the steak was that it was never cooked correctly. I ordered one medium and it arrived well done. I asked for another one and it came out rare. This happened twice and was very disappointing. Some dishes were very good, but on balance, it was average, 3. On port days, the Windjammer is the only place to get lunch. That's too restrictive. 4. We had a standard balcony cabin and it was noticeably smaller than on other ships. Perhaps that's because it is an older ship, but it was small. 5. We were surprised to find the in-room fridge empty. On other ships we had full refrigerators and we paid for what we used. On the 3rd day, after mentioning this to other passengers we learned the we had to order drinks from the cabin steward. He then told us there was a minimum order of 6 cans (Diet Coke). We found that to be unreasonable, and since we ordered the soda on the third day, there were two cans left over. We forgot to take them with us. Still, as I said above, we had a great time and still are Royal Caribbean fans. Read Less
3 Helpful Votes
Sail Date: November 2016
We chose this cruise for its dates and the stop in Boston during which I would have had the opportunity to meet for lunch there with family members living in Rhode island. We are thankful for all the perks that our diamond status ... Read More
We chose this cruise for its dates and the stop in Boston during which I would have had the opportunity to meet for lunch there with family members living in Rhode island. We are thankful for all the perks that our diamond status entitled us to. Also free use of sauna/steamroom We congratulate the restaurant staff for impeccable friendly service (table 23) and the cooks for high quality and variation of meals. Steward : helpful and eager. The shows were of lesser quality compared to other cruises we enjoyed and mostly TOO LOUD . Wines too expensive and + 18% service charge. On arrival in Boston (first U.S. port) at 8 AM American nationals were checked by immigration first. We had been ordered to come to the officers by 11,10 AM. The first two groups were called. Then :.. no more information at all. We went - unasked - to the waiting line at 2 PM and were allowed off the ship only at 3,15 PM ,still many passengers waiting behind us at 3,15 PM. All had to be back aboard at 4,30 PM. So : no disembarking in Boston possible for most non-Americans. No lunch in town with my family = very angry. Particularly since I could not warn them needing to reactivate my U.S, cellphone on land. Most probably the cruise line may not be responsible but at least you may expect some information in your cabin. AND : skip a port that cannot handle your number of passengers Read Less
12 Helpful Votes
Sail Date: November 2016
We decided to opt for the cruise as we wanted to sail into Boston & New York. Boarding at Southampton was straightforward, the staff friendly and helpful. We chose a Junior suite on deck 9, and have no complaints about the state ... Read More
We decided to opt for the cruise as we wanted to sail into Boston & New York. Boarding at Southampton was straightforward, the staff friendly and helpful. We chose a Junior suite on deck 9, and have no complaints about the state of the room and our SRA, Roberto "Bobby" Orr was an excellent attendant. His friend Greg Taylor, although not in our section, was also very pleasant and both engaged in conversation whenever they met us. Bobby knew that we were early risers, so our room was always cleaned by the time we returned from breakfast. As we are experienced Diamond Plus members, we know the menu very well, so we did not always dine in the MDR . Our servers on deck 3, Valentin & Tatiana, were delightful people. Tatiana ( Brazil), also worked in the Windjammer in the mornings, so she often engaged with us. She had a very infectious smile, was always ready to help, and was helpful without being overbearing. The other very personable crew member was Flavio ( India ), who was our drinks server in the Star lounge when used as the Concierge lounge. He was constantly on the go, never tiring, always attentive to our table of 4, and knew our orders nightly. Alan, the Diamond Concierge on this cruise, was present at the entrance to the lounge, but with the number of people present could not engage with everyone. The suite Concierge lounge was also used, although we went only one night, as we found it too crowded, preferring the space in the Star lounge. We didn't think the selection of food in here, was a good as we have had on other ships, but we always found something to eat, if only fruit & cheese. We have yet to see the Captain, or senior officers,walking around the ship or in the Star lounge, and he didn't have a Captain's Corner, even on the crossing. His noon reports were dull at best, and unless you were a mariner, they meant little. Other Captains have introduced some humour and relevant information during their reports, some made several announcements during the day, not on here....the basic info regarding position, in degrees & minutes, sea depth, wave height, wind direction, temperature, sunrise time and sunset. All of this we could read for ourselves on the tv channel with the camera at the bow of the ship. Smoking was banned on the last two formal nights, when we went which was good. We wish it was banned completely in here, as is the case on the Independence, which is proving a great success. Our main complaint, and we know we are not alone, was when we arrived at Boston. A printed schedule was given to all passengers, which stated when we had to go to the dining room for immigration process, according to our muster station. Simple, straightforward & easy to adhere to..Wrong ! The US citizens were processed quickly, & the CD called their muster station numbers frequently. Meanwhile non US citizens had to wait. When our allotted time came, we went to deck 5. Well, the queue was the full length of the promenade and then more, as well as in the dining room. Canadians were also in the line, which seemed odd, especially when everyone was told they had to complete either green or white forms, or both. As UK visitors required an ESTA, the green form seemed pointless, but no, everyone had first to seek out the forms, then complete them. Were these required ? No. The result was that almost everyone, not on a ships excursion, had to wait for about 3 hours, or more to be processed. The ship indicated that the problem lay with the Immigration officers, as they were taking so long with each person. We were dealt within about 30 seconds, once called forward. The Officers themselves said it was a mess & didn't know why. The problem ? The ship wasn't organised and after the CD announced the first two muster station numbers, he fell silent, so it was everyone for themselves. The young, inexperienced staff members in attendance, did not know what they were doing. On complaining to Guest Services, their reaction was that they understood, but did nothing...a complete waste of time. We gave a formal complaint to Alan, Concierge, who informed us immediately, that he had forwarded it to a senior officer. That was the last we heard from anyone. We had fully expected to hear from the said officer, but can only presume he was inundated with so many complaints, he was unable to get back to everyone. To add insult to injury, every passenger, including US citizens, was given one free drink voucher...Wow, that really compensated for a missed day in Boston. On that point, some people completely lost out on seeing Boston, but we had a couple of hours, racing around the city, doing as much as possible in the time left. Unfortunately, as I cannot stand for any length of time, whilst waiting to be seen by immigration, I had to keep finding a seat, but there were not many available on the Royal promenade. The outcome was that I suffered severe back pain, so our short time in Boston was not a pleasant experience, but at least managed to see part of it. We felt sorry for most of the crew, as they had a Coastguard inspection, on top of everything else they had to do. This meant we were delayed by about 2 hours before departing. Had everyone known we were going to have an additional couple of hours in port, people could have salvaged something from the day. The Captain could have easily announced he was staying a little longer to compensate for the tardiness in clearing immigration. This has happened on other ships, when there has been a delay, for whatever reason. We felt that the majority of crew were not nearly as friendly as we have encountered on all other cruises. This could be the result of being based at Southampton for the entire summer season ! The ambience of the ship stems from the Captain & senior officers. This Captain only arrived a week before the cruise started, so he was not tired, just apparently disinterested. We felt that this ship lacked something, which we have not experienced on any other RCCL ship. We would not say we did not enjoy the cruise, because we always try to make the best of everything. The weather during the crossing was not the best, in fact some days were pretty bad, but no one can legislate for the weather ! We were fortunate that our balcony was like a sun trap, when the sun did appear, so we spent much time there, reading. New York was a good experience & were glad to have had an overnight there, meaning we could head out early on the second day and make the most of our time in the city. The berthing of the ship here was superb, being right in the heart if things, not Bayonne, well within walking distance of many of the sights. We went to Ground Zero, but took the subway, as it is far too far to walk to. This place is so moving & a must to visit,if possible. Disembarking at Miami was simple, & we got our cases immediately we got off, as they were on the carousel as we walked towards it ! Fortunately, we stayed a few days in Miami, so were not immediately taken to the airport, instead managed to get to our hotel early, checked in & enjoyed a lovely few days in comfort. We are hoping that now that the ship is based in Miami & the heat, the atmosphere on board will be better. RCCL ought to know what to expect at the first port in the US, so please, learn from this bad experience, rectify the problem, so that it is not repeated, ruining what should have been an enjoyable cruise. We know we are not the only people to complain. Several US citizens on board actually apologised for the bad management, and said that had certain crew been in their managed Company, they would be now be looking for another job !!! We had already booked another cruise on this ship, prior to boarding, so hope that our next cruise, very soon, will not be tarnished by incompetency. As stated earlier, we hope that now the ship is back in the US, the majority of crew will be more upbeat. Read Less
Sail Date: November 2016
We sailed in October on the Navigator, and hoped this cruise would be an improvement. We had been looking forward to this cruise particularly visiting Boston which neither of us had been to. We usually have an inside cabin but on this ... Read More
We sailed in October on the Navigator, and hoped this cruise would be an improvement. We had been looking forward to this cruise particularly visiting Boston which neither of us had been to. We usually have an inside cabin but on this occasion we decided to have a virtual balcony cabin, we are still uncertain if we liked it or not. in my honest opinion it was a bit of something and nothing. Sailing and embarkation in Southampton was easy and we were quite quickly on board. ...... We opted for first sitting in the main dining room on a table for 6 we were lucky in our dining companions, and the waiter and assistant waiter were fabulous... nothing was too much trouble...all requests dealt with efficiently and promptly. The food however was uninspiring and bland, particularly the desserts. The same applied also to the buffet restaurant the Windjammer, which in addition was very repetitive. ... Now to lead onto the sailing, showing films on deck in November on a Transatlantic sailing, was a particularly ridiculous idea, why the theatre could not have been utilized I can't understand. Daytime activities were dire and sadly lacking. The bands were excellent but again the band in the Star lounge repeated the same songs every night. The ports of call should have been the high spots after an 8 day spent cruising, but enough has been said by other reviewers about our arrival in Boston we only managed to walk around the port in the time allocated, and then we suffered the indignity of leaving late. The captain giving everyone a free drink was not good enough to make up for this, particularly as many people had purchased the drinks package, and some like us do not drink. New York was excellent. Port Canaveral was too far from anywhere to walk. Miami was interesting although we were shuttled to the airport many hours before our 10pm flight, with no lounges or anywhere to eat until you went through the departure gate. To add insult to injury on return home our Visa bill has shown a deduction from the ship for minibar use...yes I queried it and yes it has been removed, but how many passengers bills has this been applied to, and how many people have not noticed. Read Less
4 Helpful Votes
Sail Date: November 2016
We chose this cruise as we love Royal Caribbean and have have always been very happy with the cruise line. We are extremely loyal to the Company. But having said this they disappointed us this time as follows. - Major Security ... Read More
We chose this cruise as we love Royal Caribbean and have have always been very happy with the cruise line. We are extremely loyal to the Company. But having said this they disappointed us this time as follows. - Major Security incident handled poorly in dining room. - Captain never made PAs to keep passengers informed. - We missed Boston as US Customs took 8 hours to disembark passengers. Both sides blame the other, and all passengers got for their troubles was a free drink! - Bars continually ran out of mixers and condiments for cocktails etc. - Staff very unfriendly, jaded and generally tired. - Food in Sapphire very bland at times and not enough choice with many dishes being repeated even on the same menu. (Creme Brulee was certainly no up to standard) - From 6-7pm there was no live music at any bar pre-dinner. - Some headliner shows were lacking in entertainment value. - We felt that as this was a Transatlantic cruise, RCCL may have cut costs? The good things were: - the dance instructors, piano bar entertainer, Hannah and Robert at Guest services, Christiana Iordan in the Windjammer, RCCL orchestra and musical entertainers. - beautiful ship otherwise. Read Less
8 Helpful Votes
Sail Date: November 2016
I have been on the sister ship Splendor and now this one...the design is to turn everything inwards to a four story strip mall where everyone congregates because its too cold or wet or both to be on deck. This makes the ship seem very ... Read More
I have been on the sister ship Splendor and now this one...the design is to turn everything inwards to a four story strip mall where everyone congregates because its too cold or wet or both to be on deck. This makes the ship seem very crowded as normally nearly half the passengers would be outside. This makes the Windjammer buffet crowed as people don't want to leave because there is no place to go. My stateroom was beginning to look worn....something was wrong with the water line to the toilets and all this black stuff stained the inside of the toilet and looked dreadful...the T.V. was limited with the same two or three films endlessly repeating and then they would show them in the theatre...how much is a DVD? I've done this crossing twice before on Celebrity and they have an indoor pool...big help...land robes in all the staterooms so you don't freeze getting out of the hot tub...no such luck on Royal. The specialty restaurants on Navigator were fantastic....and the 5 specialty restaurant deal is great value....I would not recommend the Mexican but all the others were fantastic... If you want to stay connected at sea this is the MOST EXPENSIVE program ever. $13. for 24 consecutive hours....Even if your only on line for half an hour....you pay for 24 every day. If you want to check in on line for your flight .... you must buy 24 hours of time even if your only on like 15 minutes...Everyone was angry because you couldn't sign out and save and save your time. On Celebrity for 14 nights I think I payed a flat rate of $75. for the entire trip. YOU MUST GO THROUGH IMMIGRATION at Boston...You stand in a line that is the entire length of the ship and then turns back a third of the way....from joining the line to seeing the officer is THREE HOURS of standing on concrete...even elderly people in their 80 were half dead in this line. You think its not the cruise ships fault well...partly because historically Canadians always go through the U.S. customs line but NOT on Celebrity or Royal (same cruise line) Canadians go through with Europeans who have to have visa's and forms which Canadians don't require but you can't tell Celebrity or Royal that...they keep telling you to go on line and get a visa which you can't get because there is no Canada in the drop down. Royal could have helped by putting the immigration forms in our stateroom the night before but NO...we were given the while standing in line without a pen and when you borrowed you were trying to fill out a floppy form standing up...the people tasked with giving out the forms (White or Green) didn't bother to read who they were for and so had no clue as to who needed which form. I was given white and after three hours lining up and my ankles swollen twice the size...the office looked at my passport and said "Your Canadian" and he threw the form away and stamped my passport...Meantime several officers assigned for Americans sat doing nothing because half the Americans didn't turn up...if they had....then those officers could have switched over to the thousands of people in the line...RULE - all Americans MUST go through Immigration between 8 a.m. and 9 a.m. or they will have to line up with the rest of the passengers....I bet that will get them out of the coffee shop. We had cold weather and lots of rain...so we ate too much....the stage shows were O.K. but as usual it is a competition to see who can scream into the mike the loudest and the majority of music was TODAY POP and the passengers were 55 plus and getting up walking out. At least it wasn't as loud as Celebrity which has a deafening sound system even with both my hearing aids out it was too loud. If your doing the transatlantic in Nov. choose a ship with an indoor pool so there more room to spread out...also the Celebrity buffet is far better. I only used the Navigator dining room for one breakfast and my lightly poached eggs were cooked solid and cold. So after that it was the buffet where the eggs were made for you but the bacon was good bacon but overcooked and dripping in grease... Because of immigration I don't think I will do this next year...I'm 78 and very arthritic and my ankles were so swollen I couldn't even go ashore...not that there was any time...I got out of the line at 1 p.m. and we had to be back on board by 3:30 p.m. so what's the point even if I could walk....too little time to do anything in the shops or Quincy Square. This ship needs some renovation and a T.V. plan like Celebrity and they have got to apply themselves to fixing the immigration in Boston problem. Read Less
5 Helpful Votes
Sail Date: November 2016
Just a quick review of our first transatlantic crossing from Southampton on 10th Nov. embarkation was painless, quick and efficient. Balcony cabin in midship, starboard side was always spotless and our attendant was always helpful and ... Read More
Just a quick review of our first transatlantic crossing from Southampton on 10th Nov. embarkation was painless, quick and efficient. Balcony cabin in midship, starboard side was always spotless and our attendant was always helpful and so cheerful. This was a plus point. We had paid for the 5 speciality dining package and as we had recently sailed with NCL 4 weeks prior was expecting great things. Sadly apart from Giovanis, which was by far our best meal on board, the rest sadly failed to hit the mark. The rest of the time we ate in the main restaraunt, apart from one evening when we arrived back later than expected in NY and opted for the windjammer. First off the main dining room. Food was at best average, but more often tasteless and lukewarm.not what we expected at all. The windjammer food was awful, school dinners. The evening we sat at Chopps grill whilst the Tuna was lovely it came with frozen chips and the melting in the middle chocolate cake was so over cooked it was like a dry sponge. Service tho I will add at main and specialist restaraunt a was always good. Entertainment was poor. Maybe it was geared up for a slightly older clientele I am not sure . When they did manage a show on the promenade , it was good fun but not utilised enough, except for sales of all types of rubbish. Maybe I am not a big shopper , but I didn't want to sift through mounds of handbags to save £5. Disembarkation at Boston was so badly managed it took us 4 and a half hours past our original time to get off the ship. We had arranged to meet friends so it was 2.30 by then and we had to be back on ship by 4.30. Not good enough at all. As for sending us a two drink voucher for the inconvenience was also not good enough as we had the drinks package. Come on RCI you need to up your game Read Less
4 Helpful Votes
Sail Date: November 2016
Check in at Southampton was excellent, fast and efficient was able to upgrade our drinks package at the port which saved time on ship. We were pleased with our cabin, it was a good size and we had an excellent cabin steward. I had ... Read More
Check in at Southampton was excellent, fast and efficient was able to upgrade our drinks package at the port which saved time on ship. We were pleased with our cabin, it was a good size and we had an excellent cabin steward. I had ordered champagne and strawberries to sail away (which was a good job as the sail away party was non existent) to receive the strawberries at 8pm that night? The fridge was a waste of time, it was warmer than the cabin itself. We were blessed with good weather for the muster which was a good thing as it took forever and we were stood outside. The entertainment was appalling, it is a good job we like each other's company as you would have been completely bored. Unless you love quizzes there is practically nothing going on in the day other than paid activities ( we did a couple of wine tastings and a sushi class which were great but obviously at a cost). The shows consisted of singers and one (poor) comedian. Having been on NCL the previous month they had a much better variety of entertainment and we just didn't bother in the end. Now for the food, my husband and I are big foodies and had booked the 5 night dining package and the murder mystery night. Again, having been on NCL the month before & having sailed on the Ovation in April we were expecting much better things. I understand that the length of the cruise meant that a lot of food would be frozen but I don't think in the MDR we had a meal where we all didn't leave at least one course each (we did send back at the start but gave up because it was never any better) it was like being presented with school dinners and the last night my husband was given a fish course straight out of the bargain frozen section of any supermarket, it was actually shocking it was so bad. I would have been ashamed to serve up some of the pasta options. The Windjammer was in a word inedible, we tried three times and in the end I think I would just rather go hungry. The promenade cafe did bland pizza and sandwiches but as non meat eaters there was a fish option just the once and no variation at all. Chops Grille, don't bother - again I understand that food has to be frozen but frozen chips? They were disgusting. Izumi the sushi was good but the rice with the hot rock was stone cold, as we had to pay over our dining package for this it was not really acceptable. Giovanni's food was definitely the best and we had two very good meals here, however the Murder Mystery night whilst entertaining did not offer the same standard. We dined in the Mexican for an indian cookery demonstration which we enjoyed but cant comment on the normal menu. The internet was a joke, just didn't work. Customs at Boston was a nightmare, we had two hours off the ship. I know a lot of this is down to US immigration but Royal Caribbean could have done so much to help, forms in the room prior to getting down to the Promenade, actually controlling the line - we waited for our muster station to be called (and we had 9.50 so one of the firsts) to find everyone had ignored it anyway as were one of the last to be off. Those things are controllable and it is not acceptable to just blame the authorities. Loved New York, fast, efficient getting on and off the ship and in the perfect spot. Took a Royal Caribbean trip at Port Canaveral for an airboat ride and had excellent service, we were really pleased with this. So we enjoyed the trip, the staff onboard were excellent and the drinks package offered great value for money but as for food and entertainment I would not rate it above 2 stars. Honestly at times it was inedible and we were shocked at how bad it was, cheap, bland and served by chefs who obviously do not bother tasting their work or have no interest in it as it was actually laughable what was being served up. As for the entertainment, I don't know what they were paying the cruise director for as I think running pub quizzes is hardly taxing, we enjoyed the Promenade party and the odd times they did activities there but they seemed more interested in selling market tat than actually giving us something to do on a long sea crossing. Would do transatlantic again, not sure I would with Royal Caribbean though, we have a transpacific booked with them and I hope that this cruise was a one off for standards as if it is the same then that will be the last sailing we take with them. Read Less
3 Helpful Votes
Sail Date: November 2016
This was my first transatlantic cruise and I loved it!!! I am only giving it a three star rating for the following reasons: We had a balcony stateroom. The shower smelled of mildew!!! One of the drawers in the desk was full of ... Read More
This was my first transatlantic cruise and I loved it!!! I am only giving it a three star rating for the following reasons: We had a balcony stateroom. The shower smelled of mildew!!! One of the drawers in the desk was full of crumbs. The toilet was stained with black marks which came with an accompanying letter that No amenities unless asked for - just two bars of soap and a "one gel does all dispenser", I guess this was shampoo, conditioner, bath gel all rolled into one. I got better amenities at a two star hotel in Southampton, UK. The entertainment left a lot to be desired. The individual entertainers were very good (except for the magician who I wouldn't hire for a children's birthday party), and the ice skating show was lovely. The ship's band which accompanied the individual entertainers was also good. The ship's entertainment crew (those young boys and girls who sing and prance and dance) were horrible. The noise level was much higher than the talent level!!! The movies shown on the ship were geared to a very young audience. Most of the cruisers were middle-age and above. So what was the point of that???? I don't know who was responsible for the fiasco in Boston. There were maybe three passport control people to process 3,000 travelers. Some people never made it off the ship!!!! In 13 days of sailing, I did not see the captain once!!! All that being said, the housekeeping staff and the dining staff were wonderful!!!! I would love to do another transatlantic next year (southern route, not northern route), but would try to find a different ship. Read Less
Sail Date: November 2016
We chose this cruise because we have never been to New York when we embarked and got to the cabin there was dust all on the ledges mirrors not cleaned lots of things wrong over the 13 days. 6 sea days with not much to do in the day ... Read More
We chose this cruise because we have never been to New York when we embarked and got to the cabin there was dust all on the ledges mirrors not cleaned lots of things wrong over the 13 days. 6 sea days with not much to do in the day time.Evening shows good. Service in bars bad not enough staff most times you had to go to the bar then they have the cheek to charge you 18% service charge. Got to Boston what a mess that was we were told we would be called by our muster station number to go through immigration 6 officers for over 5000 people we were due to go at 10 30amgot through immigration at 3 15pm so no time to get off the ship there were loads of us that never got off. We booked a open top bus trip in Miami bus tour then drop off at the airport 3 hrs later we were still waiting for our luggage off the ship so missed this trip. The dining room staff were the best always happy food not up tp previous standard this has been our 6th cruise with this company and our last Drinks were stupid prices $24for two drinks if you brought drinks package it worked out about $1600 for a couple. New York was hectic very interesting plus very warm. All in all not our best cruise. Read Less
5 Helpful Votes
Sail Date: November 2016
We have cruised on RCCL for many years and although have not reached pinnacle status, we have 500+ points. We were extremely disappointed with the disorganization we observed during this cruise. The debacle in Boston was unforgivable and ... Read More
We have cruised on RCCL for many years and although have not reached pinnacle status, we have 500+ points. We were extremely disappointed with the disorganization we observed during this cruise. The debacle in Boston was unforgivable and giving each passenger a drink ticket, added insult to injury. It was absolutely heartbreaking viewing the hundreds of elderly persons on walkers and canes standing in the extremely long lines for endless hours. The crew did nothing to organize, assist or make the process more humane. The public restrooms onboard the ship were unsanitary as some of the toilets were unflushed and unwashed, the wastepaper baskets were continuously full of paper towels and I cannot recall one time where this was not the issue. We never saw an attendant, which is very unusual, cleaning the restrooms. The woman's locker room/shower/spa area was flooded for several days, with as much as 1 inch of water on floor and instead of having an attendant mopping the area, a sign was placed to be careful of wet floor. This extremely dangerous situation went on for several days even though it was reported. The food was mediocre, the selection was poor and I must say that eating in Chops and Giovanni's several times during our cruise was disappointing. I sent back my very thin, overcooked lamb chops twice and finally decided to just accept the fact that this was going to be as good as it gets. We are grateful for having the amenities (although some have disappeared over the years) and could not believe the embarrassing process of locked doors until after 5:00 in the temporary diamond lounge on deck 5. We attempted to use the concierge lounge several times but there was very limited space even thought we arrived prior to 5:00. On the arrival into New York, we went to the Diamond Lounge on deck 14 only to find it stacked with dirty dishes and silverware. Not one crew member was present during the 2 and a half hours we were there. My husband called three times to report the unsanitary condition and was told that someone would be there to correct the situation yet that never happened. The internet service was the worst experience ever and the excuses given were ridiculous. This was our 13th Transatlantic cruise and we had never experienced such inconsistent service for days on end. We had business to conduct as well as staying in touch with family members but were unable to do so. We want to remain loyal to Royal but are so saddened by this experience and would hope that these serious issues be viewed by management. Read Less
Sail Date: October 2016
My how standards have dropped. The ship was dirty, tired, shabby. The crew were indifferent, never rude....just completely uninterested and world weary. Can't remember how many shoulder shrugs I got when I asked for something ... Read More
My how standards have dropped. The ship was dirty, tired, shabby. The crew were indifferent, never rude....just completely uninterested and world weary. Can't remember how many shoulder shrugs I got when I asked for something completely routine....like a mug for my coffee? None left apparently. Carvery section was almost always empty with a tough curling bit of meat on it and no staff in sight. Lunch was boring and samey, although tasty enough. Desserts were awful. Thick clods of 'mousse' and tiny lime jellies in plastic pots. Silhouette Dining Waiters were terrible, kept getting our orders mixed up and forgot my husbands pre ordered birthday cake. Had to be reminded when almost everyone left the table. Diamond Club was a joke. Queues of people shouting for drinks at a makeshift bar, no seating, bad tempered bar staff, free loaders coming in, leaving with as many drinks as they could carry, laughing in the corridors about getting free booze. Last few days the diamond club staff realised their mistake and took over the sky bar, roping it off and asking for show of passes. Nothing like the cruises we have had in the past. Really disappointed. Read Less
1 Helpful Vote
Sail Date: October 2016
Wife and I just got back from a 13 night Canaries cruise on Navigator of the Seas (sailed on 28th October 2016), we are diamond + members and this was our 17th cruise with RCI on numerous ships. Embarkation at Southampton: Very ... Read More
Wife and I just got back from a 13 night Canaries cruise on Navigator of the Seas (sailed on 28th October 2016), we are diamond + members and this was our 17th cruise with RCI on numerous ships. Embarkation at Southampton: Very smooth no problems Dining: We were on a table for 10 but only one other couple ever turned up for the evening meals and they were fantastic company Terry and Audrey, our two waiters were great. The food was not up to the usual standard of RCI in our opinion, on some occasions only warm and not a great selection on the menu. We didn't book any excursions on board and did our own thing in each port, we would recommend doing the cable car and down in the baskets in Madeira this is great fun. Poolside entertainment was limited mainly due to the weather, service on board was good and all staff very helpful and pleasant.. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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