195 Royal Caribbean Navigator of the Seas Cruise Reviews

Having cruised on Carnival 3 times in the past, we really expect Royal Carribean to be an upgrade from Carnival. Wow, we were so wrong. Everything was terrible. The food, the rooms, the "entertainment", you name it. Nothing was ... Read More
Having cruised on Carnival 3 times in the past, we really expect Royal Carribean to be an upgrade from Carnival. Wow, we were so wrong. Everything was terrible. The food, the rooms, the "entertainment", you name it. Nothing was an upgrade from Carnival. The main restaurant, the "Windjammer", is only open for a few hours. They have the same food almost everyday! If you're hungry around 7PM, which is the time that almost everyone gets out the pool, you either have to have a reservation at the "Main Dinning" restaurant, and get dressed, or else you'll have to eat at the "pizza and deli shop" (which almost never had pizza or only had one choice of pizza). The only other restaurants open were the ones like Johnny Rockets and the sushi restaurant, which of course, had a cover charge. So basically you eat crap food, or pay even more to eat diffrent food. The rooms were the smallest rooms I've ever seen. The second bed in our room came down from the celing OVER the queen size bed. You better hope you don't bVe to go to the restroom in the middle of the night or else you either hit your head on the bed or fall off the bun bed, depending on which bed you were sleeping in. House keeping was okay, expect that they totally ignored the "Do Not Disturbed" sign. The volume control for the speaker in our room would t work, so whenever there were any announcements in the middle of the night, it would wake us all up. You would think Royal Caribbean would have some consideration to NOT make any announcements in the middle of the night. And lastly, the entertainment. There was almost NOTHING to do besides drink and gamble, or wait 30 minutes in line till it's your turn on the wave simulator. Other than that, you can either sit in the pool and sun tan, or go to your room and watch tv. Royal carribiean needs to add more activities onboard! While I was on carnival, I almost never wanted to go back to my statement room, but on Royal Caribbean, that was almost the only thing to do. Yes of course there was the rock climbing wall and the skating rink, but they were almost never open! If it was, it was only for about an hour or while we were docked at a port. Well my point here is, if you have a family or you want to have a little more adventure, think twice before going on Royal Caribbean. But if all you want to do is drink and gamble, I recommend Royal carribiean. Read Less
Sail Date July 2014
My wife and I have only been on 2 cruises before this one. We were both so let down on this cruise I will never give RCI another chance. The ship was clean and well maintained but there was nothing to do but drink or gamble. The smoke ... Read More
My wife and I have only been on 2 cruises before this one. We were both so let down on this cruise I will never give RCI another chance. The ship was clean and well maintained but there was nothing to do but drink or gamble. The smoke smell coming out of the casino covered the entire promenade. So, we made an effort to avoid the Promenade as much as possible. There was a rock wall that was never opened or the flowrider that was either closed (with the instructors using it) or crowded. All of the shows were crowded and some of them didn't start until after 10 PM, We wanted to see the Ice skating show but the line to get tickets was so long that we didn't wait. That was not the line to get into the show, that was the line to get a ticket for the show later in the week. I do have to say that the Elton John impersonator was good but I'm not a fan of Elton John. The other ships I've cruised with had movie theaters showing multiple movies a day and on deck evening movies. This ships theater was for shows, not movies and the shows were mainly sales pitches for the spa, stores or excursions. The on deck movies were the same 3 movies shown multiple times. Even the TV in the room was almost all Spanish speaking channels. The two movie channels were out of Brazil. Even the ESPN was not out of America. The room was nice and our attendant was very helpful, but the rest of the service on the ship was dreadful. Waiters who would just walk by (they were more interested in cleaning away dirty dishes than getting refills). And the food was mediocre at best. I have to say they had the worst pizza I have ever eaten. I would have taken a frozen pizza over what they were serving. My wife and I had the $85 manicure and pedicure special. During the treatment we were bombarded with how we don't take care of our skin and we need to buy their cleansers and moisturizers. I was even told that I was looking old. Also, the two workers were bad mouthing each other to my wife and I. We could tell they did not get along. Then when we received the bill they charged my wife with a totally different charge than me. Read Less
Sail Date July 2014
We have cruised several times with several different cruise ship lines over the past 15 years. We actually cruised on the Royal Navigator of the Seas in 2006 so this was our second time aboard this very ship. I want everyone to know before ... Read More
We have cruised several times with several different cruise ship lines over the past 15 years. We actually cruised on the Royal Navigator of the Seas in 2006 so this was our second time aboard this very ship. I want everyone to know before you book your trip that we have NEVER been told NO so many times aboard ship! It was such a different experience from all of our other trips that we won't likely cruise any more. The new trend is to have everyone purchase drink cards, not just the usual 'soda pop cards' but non-alcoholic cards and alcohol cards as well. What this means is that the line already has everyone's money so they don't have very many attendants walking about asking you if you would like a drink brought to you. You now get to go stand in line and wait 20 minutes to get a drink from the bar. AND, if you purchased one of their drink cards you are told that you can only get ONE drink and that you must wait a minimum of 10 minutes to get back in line to purchase another. We don't drink alcohol so this rule wasn't just for hard drinkers. I couldn't get two bottles of water to drink after working out in the gym. What a joke. I actually was not asked if I wanted a drink of anything for two solid days. That is not what the shipboard service is suppose to be like. We also found the service in the formal dining to be changed as well...keep in mind we were on this very ship several years prior and we know what the standard service experience should be. We were sat down and given menus and expected to get our dinner orders submitted ASAP. We asked to start with drinks (non-alcololic for us) and the waiter actually became irritated. We ended up drinking water and hurrying thru our dinner. Second night he attempted to do the same and we told him no. We insisted that he go find a bar attendant for us so we could order drinks prior to placing our food orders. Our waiter did weird things like giving menus to two men at our table and not giving menus to the ladies for several minutes. Things like that shouldn't happen with upscale dining. Also, the waiter wouldn't bring me a cappuccino coffee with my dessert stating that my drink card did not provide for after dinner coffee. I ended up standing for 30 minutes in the service desk line the next day to get that resolved. So stupid that the employees of the ship don't know their own rules. Every bar tender had a different excuse as to why I couldn't receive a free drink with my drink card as well as the amount of time I had to wait to order a second one. The only high light was the room steward who took great care of us during our trip and one particular waiter that came to us each evening in the dining room (starting on day 3 ! but that wasn't his fault). Those two men were the only people who made our ship board experience special...everyone else acted like the passengers were just in their way. Also note that if you purchase the drink card that they charge you for each day you are aboard the ship; however, they will not serve you any drinks on the last day as they state that the cards no longer work on the day that you disembark even though you paid for that day! I don't know yet if all ship lines are moving to this type of service; but my guess is that they are...just like anytime dining is now the standard fare option on most ships too now. New cruisers will not realize that they are receiving substandard service but past cruisers know what the service standards were and will definitely be unhappy with what is being given now. I would rather stay in a hotel and eat in a regular restaurant and get up and go order my own drink from a bar without paying many thousands of dollars that we pay for cruising. I use to think the extra costs were worth it because of the special service that you received onboard. Not any more... The room was tight as far as size but well appointed and beds were very comfortable. We had a third person in our room (our daughter) and her bed was hanging directly over the main bed in the room. We didn't like that layout but were unaware of how the extra bed was set up. Last ship we were on the extra bed was a fold out from the sofa which was much better FYI   Read Less
Sail Date June 2014
This was our second time sailing out of a Galveston. I must say, our first experience was much better then this one. As stated by others -the terminal is very crowded and the process is not run well. Additionally, we had a very slow agent ... Read More
This was our second time sailing out of a Galveston. I must say, our first experience was much better then this one. As stated by others -the terminal is very crowded and the process is not run well. Additionally, we had a very slow agent who questioned my passport picture and ask me to show two additional forms of id. Then, she didn't activate my card properly or explain that I needed to go to guest services for my beverage sticker in order to use it. So, even though this wasn't RCL's fault, it said the wrong tone for the week to come. First the pros ....We found the ship to be beautiful. We have taken a cruise every year for the last seven years and this ship was up there with one of the best looking. We found our room to be roomy enough for the 3 of us. My 2 kids are 15 and 12 and we had plenty of room for us. Plus the balcony was roomy enough and nice. We thought they could have provided a bit more space for hangingitems however there is plenty of drawer space and small shelves which are great for toiletries. The kids clubs were great for the kids with the exception of a "prom" theme on the last night. Both my 12 and 15 year old didn't like the idea of finding a date to go to prom. I think they missed the mark on that one. As for the cons.... It was so rare that the staff acknowledged us by name. Apparently this is just not important to the staff. Most of the time the staff wouldn't even say "hi". They would just look away from you. We found this very unprofessional. We also thought the food was pretty blah. The same food is served in the dining room as the buffet in a lot of cases. We didn't try the specialty restaurants with the exception of Johnny rockets which costs 5.95 a person. Which wasn't horrible but it is an additional $4 or so for a shake. That seemed a bit much. We were also told "you can't" a lot which rubbed us the wrong way. For example in the morning dining room I would sometimes go down grab a table and get a coffee why I waited for the kids to get dressed. There is no holding of tables even though others are coming. You must wait to be seated until all are there. There was no signing the kids up online for the age group 10-12 which impacted the other group we were with. These are just two but there are more of other little "you can't" rules that rubbed us wrong. Next,we took two excursions through the cruise ship that I was very disappointed in. They both transported us in very old school buses with no air conditioning and very poor suspension for the extremely rough roads. This made for a really bad experience for us and thought the cruise ship should have looked at better transportation options for us as we were in port with the carnival magic who transferred their guests by chartered buses with plush seats and air conditioning to the exact same locations. Lastly, as many warned us, the debarkation process is absolutely horrible! We waited in the hot terminal to get thru customs for close to 3 hours. It is very hot and there is absolutely no concern by any of the workers for the high frustration levels of all the crammed together cruisers. It is a bad way to end what should be a fantastic vacation Overall we won't be going on another royal carribean cruise for quite some time or ever given the competition. Additionally, even though Galveston is way closer for us, we will not be taking another cruise out of there until something changes with their port. Read Less
Sail Date June 2014
This was our 5th cruise with RC and we are Crown and Anchor Members. We were booked in a Junior Suite on Deck 7 Stern, Cabin 7352. The priority boarding process was slower than the regular passenger line. It was combined with those with ... Read More
This was our 5th cruise with RC and we are Crown and Anchor Members. We were booked in a Junior Suite on Deck 7 Stern, Cabin 7352. The priority boarding process was slower than the regular passenger line. It was combined with those with wheelchairs, walkers, etc. Our cabin was HOT and we had to call Maintenance twice to get it corrected. It was fixed by about 8 pm so we can't complain. Maintenance person very professional. Dining Room service was great by the Waiter and Assistant Waiter (Jaimmee and Gabriel), Head Waiter never stopped by to chat. Feel that the gratuity for that guy (because we don't even know his name) was wasted. The food was unremarkable. Geriatric is the basic description. Disappointed....our home cooking was better.. Room Attendant (Golda)...no enthusiasm and was barely seen. We had to ask for basic services, ice, vacuuming, taking away used plates, the correct bag tags for departure. We again, feel that automatic gratuity was undeserved. Considering what we paid for cruise, these basic needs should have been covered. Theatre productions...hit the snooze bar..boring. While RC singers had great voices, there was a lack of chemistry or something else that made our previous trips so memorable. Ice Skating production was great. RC Orchestra was superb...they played independently at various venues and we loved their performances! Overall a good time, but not a WOW time. Ports were OK but we have visited Cozumel many times before being from TEXAS with limited itineraries here. We are willing, and have in fact booked a cruise out of San Juan in Feb 2015. Here's to the future! Read Less
Sail Date April 2014
This was our 5th cruise with Royal Caribbean. We've sailed aboard the Mariner, The Voyager and now the Navigator. Each of these cruises were the last week of February out of Galveston. We were extremely disappointed with the changes ... Read More
This was our 5th cruise with Royal Caribbean. We've sailed aboard the Mariner, The Voyager and now the Navigator. Each of these cruises were the last week of February out of Galveston. We were extremely disappointed with the changes aboard the Navigator. We've dealt with fog issues in the past but this year was the poorest, almost dangerous, debacle I've ever seen at embarkation. They can blame it on whomever they want, bottom line is Carnival was at the other terminal doing considerably better than we were. I don't mind waiting in line. I do mind waiting in a mob with 1,000 folks all trying to squeeze through a single door. I appreciate Anchor tiers. Loyalty should have privilege. However, quietly yelling "Platinum and above" from the door and not having some avenue for those folks to actually get to the door without plowing through the throng was just plain stupid. Ok...you get the idea about embarkation. We gave our WOW cards to the bartenders at the Bolero bar on deck 4. We gave an extra large tip to our waiter, Rey, on deck three in the dinning room. These three were enthusiastic, friendly, and represented Royal Caribbean well. They were fun to be around. And that's where my compliment ends. In seven days I was asked only once if I'd like a drink while being around the pool. In years past, if I stopped in one place for more than a few minutes someone would ask if we needed something. At the Solarium party I stood next to not one, but two, waiters neither of which budged for twenty minutes. Crazy. It appeared to me that there was some kind of intentional slow down on the part of the wait staff. All other staff we dealt with we're....present? It's disappointing that the production shows were drastically "less" than in the past. It seemed to be function of the producers, not the talent. Same with the ice skaters. A couple years ago we were stunned with the awesome production, this year the skaters were great but the rest was...OK. It's ashamed that RC continues to use the same comedians and magicians, They were good, but they are also using the darn near exact same routines we've seen in the past. RC, as it brags about the number of returning cruisers, should realize that us returning cruisers actual remember the shows we've seen, The Texas Tenors were AMAZING! So was the afternoon show that Chad the magician did on Saturday. Food...it was fine. We did go to Izumi on Saturday night and really liked it. That was the first meal we were actually impressed with. Room...we booked late. The only two balcony rooms that were available were both handicapped access rooms. We aren't handicapped but RC went ahead and booked us into the room. Wow! Huge! Obviously not a normal balcony room which we always book, but the extra space was cool. Room attendant, again, was just OK. I guess that's it. It kinda breaks my heart to have to Rory so negatively. Perhaps RC will consider returning to the same superior level of service we've learned to expect from them. Until then, we're going to try another cruise line. Read Less
Sail Date February 2014
We have waited for the coldest part of the winter for us, to go warm up. The start was a disaster! We got to the pier about a half hour before we were suppose to start going aboard. We were advised by phone that the ship was not due to ... Read More
We have waited for the coldest part of the winter for us, to go warm up. The start was a disaster! We got to the pier about a half hour before we were suppose to start going aboard. We were advised by phone that the ship was not due to dock for several hours, due to fog. Okay, we know Mother Nature makes the rules. Well after the ship docked, we started the normal boarding process. After over 8 hours of waiting, we were herded into a large area to wait again. At least those with special needs were put on board sooner. From there it was one struggle after another. The buffet that is usually open all day and night was only opened for specific times. They had a little snack cafe on deck 5 that was overwhelmed almost all the time. As usual the drinks were watered and expensive. Beer is beer so that much was normal. The entertainment was so so, not as good as other cruises. The ice shows were the better of the evening entertainment and enjoyed them. They had put a wave rider on the rear deck for adventurous folks which was a nice touch too. Loved the rock climbing wall too. As usual the staff are the best part of the cruise. Our cabin steward, Sammy, was very accommodating and attentive to our wishes. The dining staff were great as usual and the meals were smaller, but good portions, you can always have more. Less waste, so it is a good idea. Great company at our dinning table and through out the cruise. The only problem was a couple that kept cutting in line to exit at port, while the rest of us waited in lines, again. I had enough and called them on it and they got back in line since they were not better than the rest of us. I hope you read this, you two. She was Hispanic and he was Anglo. I saw this a lot in 3rd world countries where they know we have more respect for our ladies than they do. They send them ahead in line and then walk up and start a conversation with someone. One other fact. is in this age, the internet service you purchase, is slow as dial up. I tried to down load a book on my kindle and for half an hour, it would not download. Oh, they said they internet at that time was down, but I did not get a credit for my time attempting to use the internet. Heads up here too. I will think hard before I look at Royal Caribbean for our next cruise. Read Less
Sail Date February 2014
Where to begin! First, we are experienced cruisers, and have sailed with several different cruise lines. Eleven months earlier we took the same Caribbean cruise, on Royal Caribbean, but that trip was on the Mariner of the Seas. The first ... Read More
Where to begin! First, we are experienced cruisers, and have sailed with several different cruise lines. Eleven months earlier we took the same Caribbean cruise, on Royal Caribbean, but that trip was on the Mariner of the Seas. The first thing we learned on this trip (on the Navigator) is that Royal Caribbean’s quality standards vary greatly from ship to ship. There was little comparison between the two cruises. Apparently Captain Flemming Neilsen of the Mariner ran a tight ship. Captain Claus Andersen of the Navigator does not. The Navigator of the Seas came up short in every category except food, where we have to give an edge to the Navigator. The crew of the Navigator seems to have a large concentration of Eastern Europeans. We found many to be disinterested and distracted at best, surly and distracted at worst. Our cabin attendant’s level of cleaning was far below standard. We had to go around behind him every day. The windows and railing were never washed. Stains on tables remained for days, until we cleaned them. In practically every respect we were extremely disappointed in the service level. As I said earlier, the food was better. The selection and quality in the Windjammer was a marked improvement over the Mariner. Otherwise, the Navigator fell on its face in every respect. We never saw the captain. On the Mariner he was visible every day, and often. It is true that you get what you measure, and if you are not watching your staff will spend their time watching the young girls and not working. That is what we observed. The entertainment was a mixed bag. The ice show, which was exceptional on the Mariner, was amateurish and monotonous on the Navigator. True enough, it was their first show but it lacked refinement. The guest group The Drifters was spectacular, but the Russian gymnasts (or whatever they were supposed to be) put on a brief display of physical prowess, done to painful choreography and sophomoric graphics. We also noticed that the demographic that Royal Caribbean is catering to on this cruise route has shifted. It now appears that the 50 plus gang has been tossed under the bus in favor of the 20-40 year old gang. Most “entertainment” and onboard antics catered to that segment. It seemed more like a Carnival cruise line trip, catering to the drinking and partying set. Johnny Rockets Diner, which we used to love, appeared to be a hangout for off duty Eastern European gangsters, with some sort of rap, Euro, techno and hip hop music replacing classic rock and roll. In spite of what we would call a disappointing experience my instincts tell me to lay most of it at the feet of Captain Claus Andersen, who obviously has little interest in managing the crew under his command. We are sticking with Royal Caribbean for now, betting that Captain Flemming Neilsen of the Mariner of the Seas is more representative of the line than Captain Andersen. Our next cruise is booked on the Rhapsody of the Seas, in May 2014. Will see how that goes. I am expecting to have a great experience!   Read Less
Sail Date December 2013
We sailed from Galveston on Dec 8th. The Navigator pales in comparison to our past cruises from Galveston on Mariner, Voyager and Rhapsody. On all our previous Royal Caribbean cruises, everything from the crew to the food to the ... Read More
We sailed from Galveston on Dec 8th. The Navigator pales in comparison to our past cruises from Galveston on Mariner, Voyager and Rhapsody. On all our previous Royal Caribbean cruises, everything from the crew to the food to the entertainment was wonderful.. The ship itself is lovely and it was decorated for Christmas which was nice. There is a lot of art around the ship that is interesting and fun to look at. The public areas were clean and inviting. We enjoyed the steamroom and sauna and fitness center. We had a great time in Grand Cayman and Cozumel on DIY excursions. We walked around the port in Falmouth which is really just an extension of the ship with the same prices on everything. What we've seen of Jamaica during this and previous cruises is gorgeous so next time we will book an excursion to see more of it. On this cruise, we found the crew to be somewhat unfriendly and in some cases, rude. For instance man-handling (expensive) personal items when returning to the ship from port and saying things like "my time is valuable" when people on vacation weren't moving fast enough for them. While the service was good in the main diningroom, the food was good only the last night out of the seven; otherwise, it was not good at all and not even edible in some cases. People say food is subjective but one of our tablemates put her fork in her mashed potatoes, raised them as one solid inedible mass, waved it around and said "I just don't see how they could improve on these mashed potatoes".. we laughed until we cried because dressing up and sitting down at a beautifully set table, having someone place a napkin in your lap and then be served slop is just that absurd..and there was nothing subjective about it. Food at the Cafe Promenade was good for the most part. There was always a long line which we never experienced on other ships but I think people were hungry since the diningroom food was so bad. We ate at the Windjammer for lunch a time or two and the food was fine and about what you'd expect. Everything we ordered from room service was really good. We ordered breakfast a time or two and bistro burgers for lunch once and it was all as ordered and tasty. We did eat at Chops Grille one night and the food and service was top-notch. We had our reservations booked and paid for before we sailed and would highly recommend Chops. Our cabin was fine and our attendant did a good job. We had to call around to get ice a number of times but other than that, he did a good job and was friendly. While we are on the subject of ice, let me just interject that there seemed to be a shortage of ice on the ship. If you asked for ice for your tea at the Cafe Promenade, they told you to get it from the coffee bar. Seriously? The ice show is very entertaining even if you usually skip the theatre shows (like us). As far as other entertainment, it was pretty much non-existent after about 8 at night. The disco was closed which we didn't understand considering it just requires someone to spin records. At the same time last year, we were dancing the night away on a crowded dance floor in the disco every night on the Mariner. Only one hot tub was running in the main pool area and it was always packed. Even TV was sub-par. Lots of good things to watch if you understand Italian and German. Overall, this cruise was bad enough that my husband wants to cancel our two future cruises with Royal. I want to believe this cruise was just a fluke because it doesn't make sense to me how we could have such spectacular cruises from Galveston on the Voyager and Mariner for 3 years running and then experience this one that was such a dud. Someone in another review mentioned the ship is headed to dry dock and maybe that's why there are staffing, morale and management issues. I guess we'll all have our fingers crossed that dry dock fixes the issues with the Navigator. Who's going to spend a couple grand to find out? Read Less
Sail Date December 2013
I have cruised with Royal Caribbean, Celebrity, Holland America and Princess in the past with 8 cruises in total. Royal Caribbean has been my preference overall from the food, service, ease of embarkation etc. This trip was extremely ... Read More
I have cruised with Royal Caribbean, Celebrity, Holland America and Princess in the past with 8 cruises in total. Royal Caribbean has been my preference overall from the food, service, ease of embarkation etc. This trip was extremely disappointing for many reasons but primarily in all past cruises (on any ships mentioned) entertainment was enjoyable, and something that we thoroughly enjoyed after a day either at the pool or on shore. Unfortunately this was not the case on this particular cruise. We were in awe initally as to why there was no entertainment beyond a very poor "comedy" act which to many was quite offensive (except for the last comedian that I had seen before and was very good). Unless you were into trivia, (we were going to attend at one point but could not get into the lounge as it was overcrowded), interested in heavy drinking you were out of luck. We could not enjoy the hot tub in the Solarium because 9 twenty somethings (and some were obviously NOT of age) spent most of the days while on board - all yelling, drinking, and getting more loud as they drank. Many of the older travellers could not get in the hot tub nor would they want to as these individuals really took over the area. We were not aware of the rationale for the lack of entertainment in the theater until the last night there when told there was an issue with maintenance of the stage and the fact that the ship was going in for re-fitting. The morning we left we went to enter the elevator only to find everything had been already removed and the floor, walls, ceiling were just bare plywood. The feelings many got was that RC couldn't wait to get rid of us so they could proceed with the renovations. It was an insult I am sure not only to us and the few others who mentioned it. We were certainly not along in feeling that the bare necessities were provided this cruise because of the upcoming refitting. The schedule of activities was poor and except for the ice show far below what I have come to expect from Royal Caribbean...very poor experience. Several of us have booked for the 45 day repositioning cruise in 2015 in Europe. This will be costly but having travelled RC before, it this cruise proves to be a bust, we will certainly be considering alternative cruise lines. VERY VERY disappointing and we travelled from Vancouver Canada...pretty much a waste of 7 days we won't get back. Read Less
Sail Date December 2013
Embarkation was as usual...not good, not bad. We were in a Grand Suite (GS 1298) and found it to be most delightful. It was spacious with a good lay-out...albeit a bit tired looking, but the ship is to be refurbished in January we were ... Read More
Embarkation was as usual...not good, not bad. We were in a Grand Suite (GS 1298) and found it to be most delightful. It was spacious with a good lay-out...albeit a bit tired looking, but the ship is to be refurbished in January we were told. The Concierge room was a joke. It was totally jammed every evening with mostly the super frequent flyer group of good ol' boys who felt that visiting had to be at full volume, drawing up circles of people from their crowd. This certainly took away from any atmosphere of a quiet conversation over a cocktail. So much for the perk of spending money for a suite. We sometimes just took our drink to our cabin. One wonders how some of the trolling women were in the room, but I guess if you get enough cheap tickets and spend months on a ship you qualify. Movies in the theater were so awful we left two of them and didn't try again. TV programming was terrible. Gave up..and will NOT pay to watch a movie in our cabin. Hello, this is the age of communication and it isn't that expensive for Royal Caribbean to provide top quality TV. Food was OK, but I wouldn't go out my way for the specialty restaurants. Celebrity speciality restaurants totally outshine anything we saw on RC. The staff overall was most friendly and helpful. We applauded them. Lastly..my husband and I both came off the ship with pneumonia. We are both quite ill. Think cruising is on the back burner for some while (we have cruised about twice a year for several years). Read Less
Sail Date November 2013
This review was for the back to back transatlantic cruises November 3 - November 24, 2013. I have traveled several times with Royal Caribbean as well as six other cruise lines but this cruise was the worst for grumpy staff, maintenance ... Read More
This review was for the back to back transatlantic cruises November 3 - November 24, 2013. I have traveled several times with Royal Caribbean as well as six other cruise lines but this cruise was the worst for grumpy staff, maintenance issues, poor service, poor quality of food, and staff that had no clue on how to perform their basic duties. However, there were some outstanding individuals that always went above and beyond what was their job. Those individuals were Mikhail and Jaime table 318 in the main dining room, Carlo Bangkas - server in My Time Dining and Windjammer, and No No - Maitre d' in My Time Dining. Each one of them always had a smile on their face and were willing to solve any problem. They gave over 100% ever single day. Royal should be proud of these individuals. The cruise overall was just okay but one had to deal with issues on a daily basis that really took away from the cruise experience. Some of these issues are as follows: 1. Ran out of Diet Coke for the final 4 days of the cruise at several bars, Windjammer and at the Diamond and Concierge lounge. When asked when Diet Coke would be available the staff would just shrug their shoulder and tell you to try another bar. I finally had a supervisor go get me a Diet Coke as I was in the Windjammer (deck 11) and I had enough of searching for my drink that I had paid for in the drink package. The supervisor had to go to deck 3 before Diet Coke could be found. This is not acceptable. 2. Internet connection was so slow it took over 6 minutes at 75 cents a minute to connect in. No one from Royal around to help anyone with their connection problems. I did help several people as some of the computers were not working. I finally went to Guest Services and explained the problem and asked for a full refund. No problem was the answer but upon checking my bill Guest Services only gave me credit for the unused internet. 3. I received an invitation to a top tier Crown and Anchor event. However, upon arriving at the venue I was refused entry! The staff was down right nasty and rude stating that I did not belong at that event and to leave. The next day I received another invite to another top tier Crown and Anchor event for 2:30 pm that day. However, I only received that invite at noon and I was off the ship as it was a port day. Furthermore, I then received a letter apologizing for the problems with the top tier event and to come on down at 2:30 pm the next day. I did not bother at that point as the staff had treated me so rudely that I just did not feel like Royal really cared about this customer. 4. I went into the General Store and prices on the liquor were not displayed. Upon speaking with a supervisor as to how one finds out what the price is I was told to go ask the guy behind the counter as they were doing a reset. Keep in mind that this store was closed the first week of the cruise and that prices never did appear for the rest of the cruise. The supervisor was also very rude and said go call Royal as it is not his problem. 5. The majority of the staff appeared as if they just did not want to be on this cruise ship. Several passengers that I talked to stated the same thing. The big joke on the ship was ask for something three times before you will get an answer other then a NO! 6. I did go to Sabatini's specialty restaurant and was highly disappointed. The dinner took over three hours and the service was not up to standards. Dirty dishes were not cleared for over twenty minutes and my Diet Coke was never refilled. I could make some allowances if they were busy but there were only 4 tables being used. I was not impressed at all. 7. The spa was always running out of towels for the men's and women's locker room. I had to ask several times for a towel and waited one time for over ten minutes. 8. In the men's locker room there are six showers. Out of the six showers, four were broken where the temperature could not be adjusted. This was reported several times by various cruisers. Maintenance did try to do a fix but they never did get it right until the very end of the cruise. There were still two showers that were broken even after fixing them. Also, the showers would not be properly stocked with soap. This was a problem throughout the cruise. 9. I could not disembark the ship on my final day as there was a problem with my account even though I had been down to Guest Services the night before to ensure there were no problems. The problem with my account is that no credit card was on file for the two week cruise even though I had filled out the paperwork for both cruises. This seemed to be a problem for a lot of back to back cruisers in that information was not properly transferred. Upon going back down to the gangway all disembarkation had stopped. After waiting twenty minutes people tried to cut in line several times due to the poor crowd control. Finally I was able to get off the ship and upon arriving at Customs they wanted to know what the hold up was as they have been sitting around not doing a thing for the last twenty minutes. Once again Royal staff had no clue on how to perform their duties. I was on the Navigator of the Seas in April, for the Transatlantic crossing, and I did not run into these problems at all. The quality of staff on this ship has gone downhill so far that I will not be back on this ship. Keep in mind that I had a good time on the cruise but the problems I encountered is not what I paid for. I would hope someone from Royal would contact me regarding these problems but I seriously doubt Royal cares about the customer anymore. This is the attitude that I received from the majority of staff. Read Less
Sail Date November 2013
After check-in, there is nothing to drink until you get to the deck 11. There is no more ice sculpture showing. Cabin - Cabin in deck 9 mid-ship is very noise. There are machines installed on deck 10 right above the room for swiming ... Read More
After check-in, there is nothing to drink until you get to the deck 11. There is no more ice sculpture showing. Cabin - Cabin in deck 9 mid-ship is very noise. There are machines installed on deck 10 right above the room for swiming pools on deck 11.. Custormer relation department did n't do anything to correct the situation. We need to switched room within family. They did use ear-plugs for the rest 6 nights. Food - About the same quality of cafeteria. Dirty and sticky tables on deck 11 area. I saw people use napkins to cover the table before they eat. Fish dishes are always over-cooked, beef dishes are tough and over-cooked. Lamb dishes are excellent. No loster or steak served if you don't pay extra. Entertaiments are good - Singing, dancing and Ice dancing too. Customer relation department - not treating customer as customer, unprofessional and very rude. I think RCCL is cutting down, there is no pen , pencil or paper in the room. No more chocolate in bed at night, no more food during the captain's welcome back party. Read Less
Sail Date May 2013
I am a Platinum member of RCCL's Crown and Anchor Society, and this was our second Transatlantic. In the past we were quite satisfied with the hospitality given to passenger on the Royal Caribbean ships we have sailed on. This trip ... Read More
I am a Platinum member of RCCL's Crown and Anchor Society, and this was our second Transatlantic. In the past we were quite satisfied with the hospitality given to passenger on the Royal Caribbean ships we have sailed on. This trip left a lot to be desired. I read the review that another passenger left on our cruise, and I find he was quite accurate. He spent a lot of time on the food, and I concur. The food was mediocre, at best, and I was really surprised, when it was announced two days out, that the ship had run out of raw eggs. This was the day after we were in Nassau. I would think, they should have restocked when they were in port. Not only were Eggs sold out, but they ran out of bananas and Berries on day 10. The other reviewer mentioned a shrimp soup. I also was surprised by this when I ordered it, and saw the lack of shrimp. We had a surf and turf night, and a lobster night. The Surf part of Surf and turf was 1/2 of a small lobster tail. It also was served in shell, and was hard to retrieve the meat, which was overcooked. The cooks could also learn something about seasoning. There were a number of passengers from Louisiana on board, since the ship was slated to terminate in New Orleans. Several times on the lunch menu Jambalaya was featured. I was sitting in the restaurant with a couple from New Orleans. I told them not to expect much, and that's what they got. No heat at all! One of the problems we encountered was the state of the room. To be frank, it was dirty, and showed signs of extreme wear. This ship needs a renovation badly. the room was a little larger than many of the balcony staterooms, and on the hump, which is about the best you can get, and not have a suite. so I was disappointed when we saw cigarette burns on the carpet, and had lumpy mattresses. Shortly after boarding, we sent out some our clothes for cleaning. The clothes were delivered the next day. About halfway through they offered a special deal. Laundry was done for $25 all you can get. Unfortunately it took two days instead of one. To top that off, they lost our laundry. Our cabin steward had to bring three bags of unmarked laundry, and helped us find it. Which brings me to entertainment. Many of our table mates had sailed on the Navigator before. They commented on the shows which were pedestrian at best. In some cases they had seen the same shows two or three times. the cruise director made the point in one of his pre show comments, that he had been in the same show in 2003. Ten years is a long time to have the same show. Now I know why the shows seemed dated. I also have criticism with the activities, or lack thereof. The Art auctions no longer are with Park West. RCCL now runs the auction themselves, and they are not as varied than the Park West auctions. It also seemed that there were less poolside activities, then we've seen in the past. One standout was Vito, who ran the Bingo games. He is also a marine biologist, and also had a series of enrichment programs which were educational and well attended. Finally kudos to the wait staff, and cabin stewards, who worked hard and were very professional. I was impressed. Read Less
Sail Date November 2012
This is a review of the Navigator of the Seas, sailing date Nov 17, 2012. Our group was my wife, myself, our children (ages 20, 12, and 12) and my wife's (mid 70s) parents. As a general statement I believe the crew on any given ... Read More
This is a review of the Navigator of the Seas, sailing date Nov 17, 2012. Our group was my wife, myself, our children (ages 20, 12, and 12) and my wife's (mid 70s) parents. As a general statement I believe the crew on any given ship will make or break the entertainment value of the vacation. The crew on the Navigator just didn't seem to care and weren't trying to hide it. We are a pretty laid back, self-entertaining group and don't expect to be waited on hand and foot, so we can and did have a good time despite the crew. That said I could not in good conscience recommend this ship/itinerary to someone. I don't like reviews where someone just says a cruise or hotel room is bad or good. I need to know *why* you thought so. If I know the why then I can better determine if that would be good/bad for me. So I want to provide a review where I detail what was good/bad along with some of the 'why.' Boarding: We flew in the day before and spent the night at the Embassy SUites. At 12:30pm We walked the two blocks to the whale lot where there were porters loading luggage onto carts. There was a bit of confusion because some folks who were Carnival passengers were trying to give them luggage. Our bags were already tagged so it was a quick drop and go situation. The porters tagged you bags if you didn't already have them. Note that the Riverwalk access to the cruise ship walkway (it's still marked like that) is closed. The doors have a heavy chain and padlock on them. It's easy enough to walk in the street, about 1 block from the whale lot to the terminal. There was a police officer (where the port road turns onto Julia street) managing the vehicle and pedestrian traffic. At this point organization took a vacation. We didn't know it at the time but a lot of the embarkation problems were related to the fact that the Navigator had just come trans-atlantic. I was later told that because the ship was previously trans-atlantic and "new" to the port all the various authorities were being more detailed in checking things out. This applied not only to disembarking passengers, but also checking out the crew. (Imagine Coast Guard, and Immigration and CUstoms officers diligently following the rules.) I'm not saying anything is wrong with this, just making note that it cause a lot of confusion and delays. I hope this experience was not indicative of a normal boarding in NOLA, because it was hands down the worst I've experienced out of 7 cruises. I'll give an example: One RCL employee was telling embarking passengers to go back the other way because there were still 500 passengers from the previous cruise still disembarking. We ignored him along with a few others and asked a bit further down and another RCL employeed told us to continue ahead as they've been boarding passengers for the last hour. We then were able start the boarding process. Entertainment: Nightly shows: The dancing shows were fine. (Nothing spectacular or particulary impressive.) There were two different comedians which were both very good. There was a Platters group that was fantastic. Daily entertainment: Our group agreed that overall this was weak. This was compounded by the fact that the first two days were sea days. There was just very little going on those two days. This was especially disappointing to me since I enjoy having a drink on the pool deck and watching contests or listening to music. Two days at sea and the highlight of the pool deck was the ice cream machine. The bingo was run well The trivia and sudoku contests in the schooner bar were okay The movie selection in the theatre was geared towards a 20-40 crowd. I would liked to have enjoyed more movies there but the seats were were so incredibly uncomfortable I couldn't make myself go back. My father in law went once also and said it was like sitting on a board. Dining: MDR: The food was good, the service decent. Nothing spectacular. The service of course varies from table to table. For some odd reason they served the Thanksgiving meal on Wednesday night. Windjammer: Only once did I find the Windjammer crowded. It was a sea day right at noon. Any other time we have no trouble getting a table or having to wait in line for food. The food itself was fine and well kept up. The only issue I had with Windjammer was it closed at 9:30 pm every night. Which would not have been a problem except there were no late night buffets, so you were left with room service or the Cafe Promenade (See below.) Cafe Promenade: This place was just downright awful. I've seen it well done on the Freedom of the Seas, so I know it can be done. I was served the worst Starbucks latte I've ever had. I threw half of it away. The worst part though was the service. I'll give an example: There is a sign with the available kinds of pizza. (Only once was I ever there and they actually had all 3 kinds listed on the sign.) I asked the woman at the counter what kind of pizza they had since I could see there was only 1 pan under the heat lamp. She gave me a dirty look and gestured at the sign. So I play along and ask for pepperoni which was listed on the sign. She turned around and looked at the pan, turned back around and told me they only have cheese pizza. Which wouldn't be so bad except that cheese pizza wasn't one of the kinds listed on the sign. Bar Service: I've been on some ships where I felt like I was constantly getting mobbed by bar service folks. That was definitely not an issue on the Navigator. Soda Package: In my opinion, the soda package on the Navigator is a complete waste of money. They have apparently changed how this whole situation is handled because if you have the soda package you either get fountain soda or soda poured from a 2 liter bottle. The problem with the 2 liter bottles is every time I got it, it was flat. I'm convinced others figured this out as well which further aggravated the problem. What then happened is people would not get soda at the places that had the 2 liters which caused long lines at the other places. Most often those places were the bars, which then angered the bartenders and others waiting for alcoholic drinks. I honestly believe you could solve the issue by not having the bottles at all or marking them with a timestamp. Note that if you didn't have a soda package they would whip out a cold can of soda and provide glass. (I'm tempted to write letter to the Coca-Cola company about the issue.) I'm not sure I will ever buy the soda package on RCL again because of this. Wifi: This ship does not yet have wifi throughout the ship. I was able to get a very weak signal in our room on deck 9 forward but never enough to actually get a internet connection. I never had any trouble getting a connection on the pool deck, windjammer, royal promenade, or of course in the internet cafe. Teen club: My twins went to the 12-14 club and activities. My daughter didn't enjoy it and gave it up after the second day. My son kept going throughout the entire cruise. Most of the activities did seem more boy oriented. The only issue I had was once when I went to check on him in the teen club room. I stepped inside the room and the RCL woman freaked out and ran over at me. She kept telling me that I couldn't come in there. She wouldn't shut up so I started talking over her and said I came to check on my son. She kept saying I can come in there. I asked how to I get a hold of him, and she said I would have to talk to her and she could get him. I then asked how if she was also in the room how could get a hold of her without coming into the room? At that she stopped talking and just stood there with her mouth open like that had never occurred to her. By that time we had the attention of all the kids in the room. I just talked to my son quickly and then left. (I've never had a problem stepping into the room to get the attention of staff on the Carnival kids club.) Excursions: Our excursion in Grand Cayman was cancelled due to high wind. We had left early to catch the tender and shop a bit so we didn't find out it was cancelled until we were standing there waiting for the group to show. I did discover that the excursion desk had left a message on our room phone indicating the cancellation. So I give them props for trying to contact us. Disembarkation: It wasn't as bad as embarkation, but having been through many others this experience was consistent with rest of the voyage. Read Less
Sail Date November 2012
our last cruise was allure of the seas.. we went on navigator of the seas not impressed at all .carpets were worn and dated cabins were ok. food not best mostly buffet. elevators were extremely slow.and tons of hidden costs. costs ... Read More
our last cruise was allure of the seas.. we went on navigator of the seas not impressed at all .carpets were worn and dated cabins were ok. food not best mostly buffet. elevators were extremely slow.and tons of hidden costs. costs $25.00 for champagne per glass. cost us over $200 for 7 bottles of wine. everything on ship had 15% added to bills for all drinks you have no choice. we cancelled our pre paid tips..shows were appalling to say the least. casino was noisy and Smokey. smoking was all over the ship. the cabins were dark and no noise this was a plus. the captains voice was extremely loud and annoying at times. if you are American your passport is taken away until night before cruise ends.atm machine did not work and casino was only other place to use card closed in port...daaaaaaaaaaaaa cant get a lounge chair towels and misc on 95 % and some people use 2 chairs one in sun 1 in shade 30 minote rule does not work. eggs were like rubber and room service breakfast was bad only had once. internet was .65 cents per minute. if you fly jet 2 you are only allowed 2 bags or you get charged £30.00. waited 1 and 1/2 hours for luggage at rome and coming back it took 1hour to get thru security almost missed flight so go thru security first tons to eat and shop..also long walk to flight. Read Less
Sail Date June 2012
I have been on several other cruise lines and was told about Royal Caribbean being so nice, I will review my experience as follows: Inside Promenade view was as expected room ok, always smaller than you would like, boarding ship and ... Read More
I have been on several other cruise lines and was told about Royal Caribbean being so nice, I will review my experience as follows: Inside Promenade view was as expected room ok, always smaller than you would like, boarding ship and leaving OK! Food: Not very good, not even fresh ,hours of availability poor, a room service a fee after midnight, only a small and mean small selection of food after hours in a snack shop in promenade drinks served---( water and coffee)-- Yes only water and coffee to drink(hot tea too)- if you wanted to drink lemonade or mystery drink of day fruit punch or strawberry kiwi had to walk to back of ship and staff prepared drink for you- ice always melted and diluted drinks- no food or drinks near pools( except pay/purchased beverages) Bottled water yes bottled water was a charge! Chops restaurant horrible-$30 each up-charge you can order fillet any time from regular dining for an add of $14.95 same steak half the price? Chops-the worse up charge meal I have ever had. This cruise the worst experience ever with food quality and availability. C- This was rather disappointing especially since being referred to royal carib. Shows: Ice skating was a good show but 3000 passengers 800 seating only way to see is arrive early and wait 30 min prior to show-- make more shows available! One comedian cut short to 30 min bit he was great but only one and only one 30 min show. this was a 8 day cruise the comedian was on ship for three more days with absolutely no more appearances- good gig for him! Other shows stuff give a C for quality and availability. Reading back I was disappointed in entertainment and food quality/availability. The Windjammer was often closed to one side only, tacos one day and line 35' long-ice cream machine always needed more ice cream and have to wait to get cold-- Our dinner staff was great, room Stuart average,ship had wear and tear and hardly seen staff cleaning Princess and Carnival cleaned ship all night long smoking on ship could be better Casino should be smoke free it was busy on formal nights because it was smoke free FYI Read Less
Sail Date December 2011
I am always thrilled to be greeted by Wanita and her big flowery hat at the Miami Port and was happy to see her in Port Everglade. Boarding and disembarkation in Port Everglades was excellent. What I liked best: Crew, entertainment, ... Read More
I am always thrilled to be greeted by Wanita and her big flowery hat at the Miami Port and was happy to see her in Port Everglade. Boarding and disembarkation in Port Everglades was excellent. What I liked best: Crew, entertainment, diamond celebration, great shower. The food and service in the Nutcracker was very good. Invitation to back stage tour was a nice touch. I appreciate the 30 minute coupon (a Diamond member benefit) for internet to check up on my dogs back home and print my boarding pass. Disappointments: Comedian was ill and show was cancelled, cabin steward hung my order for a full breakfast back on the hook in my room unbeknown to me and no breakfast was delivered prior to my 5 hour excursion with no meals. Want to depart from Florida but really getting bored with the itinerary. Would describe my vacation as mediocre at best and am typically thrilled. RCI no longer has a Loyalty Ambassador and Crown & Anchor Sales Managers are overworked with bookings and unable to have the repore C&A members have enjoyed in the past. Chops Grill was a waste of money. For a $60 up charge my husband's NY Strip should have melted in his mouth but it was just ok. My veal chop with cabernet sauce was excellent but I'm sure my husband will never try it again. Overall there was nothing exceptional which made me want to sail with RCI again, whereas in the past I could hardly wait to sign up for another cruise. Passengers who have late dinner seating or returned to the ship late in the day looking for a late lunch had very poor lunch choices. What I didn't like: Best of Cayman 5 hour shore excursion was very disorganized and returned 2 1/2 late. Took the morning tender at 8AM and returned at 4:30 PM It did not include a meal which was no concern to me as I thought I would just pick something up along the way. No time allotted for shopping, lunch, or restrooms. Only excursion to Mystic Mountain left at 7:45 AM. Way too early for us to ride a bobsled. My husband did not speak up at the time but he said his pillow really stunk. I know it would have been happily exchanged if he would have mentioned it to the cabin steward. Shopping onboard was the worst selection I have seen in a decade. From logo clothing to costume jewelry it was a skimpy lousy selection. Would have purchased a lot more onboard and as Christmas gifts had it been available. My Deal Breaker: I sailed the Navigator of the Seas in 2006 and enjoyed the concierge lounge as a 'Diamond' member. I hated being sent to the Dungeon for wine or champagne which I don't drink. I am done sailing on all class ships without a 'Diamond Lounge'. I can pay for my two drinks a day on any cruise line. Recommendations: Meet & Mingles for all sailings if there are at least 50 people who sign up. None of our first choice drinks are served ie. Diet Pepsi, O'Dooles Amber, Mascoto Wine. Would like to see you expand choices. Would like an RCI crew member on shore excursions. Provide assistance in the computer area last day of cruise. There is always confusion accross the fleet for passengers attempting to print boarding passes and check email. Every year I have had to wait in the line at Guest Services for onboard online assistance. Sometimes things go wrong. When that happens seems like passengers get the Royal Run Around instead of the Royal Gold Service. We much prefer honesty and good communications. In those instances, RCI personnel leave you with a feeling they are trying to pacify you and after the run around offer too little too late. It's rather insulting really. I find RCI overall very poor communicators. Ships would be smart to show a short video on 'decide later' bookings during lag time 30 to 40 minutes prior to shows while people are arriving early to get a good seat and have a drink. Also in the gathering rooms at disembarkation and have a sales manager available to book them right there and then. The onboard advertisement about 'decide later' could be much more effective. I think it's a good way for new cruisers to build loyalty status. We are postponing future bookings on RCCL and watching Cruise Critic for signs of improvement before sailing again with RCCL. Having spent thousands of dollars with RCCL over the last decade this cruise simply did not meet our expectations. I shouldn't be describing my very short yearly vacation experience as mediocre. I am told that being loyal to RCCL has prevented me from experiencing better cabins with fabulous large and wrap around decks so I shall take some time to explore. Looking to get my WOW back. Read Less
Sail Date December 2011
We have cruised on RCI many times, been on many of their ships. This was the third time on Nav of the Seas. We arrived to the port early and good thing we did as we were stuck in a little building for hours, nothing to eat or even a ... Read More
We have cruised on RCI many times, been on many of their ships. This was the third time on Nav of the Seas. We arrived to the port early and good thing we did as we were stuck in a little building for hours, nothing to eat or even a bottle of water was offered. We waited and waited as the "Coast Guard" checked out the ship. RIGHT..we found out later, there was some nasty bug on the ship and they had to clean....we were the lucky ones, the poor people outside were stuck in the heat, at least we were inside with something to sit on...RCI did a very POOR job with that. They have been in business way too long to have handled that situation the way they did. They got BAD marks on that one. We finally did get on board and at least the ship was clean and shiny... We were able to go to our stateroom immediately, due to the timing. We did have an incredible stateroom attendant. He was incredible and such a great guy. Hope he is enjoying his time at home...He was getting ready to have a break and boy do they earn their time off. Ash, is you're reading this, have fun with your family. We did four ports, all but St. Kitts we have been to before. We loved St. Kitts, it's now right up there with my favorite spot to visit. Want to go back there for a week or so. We ended up not having an excursion and we found an incredible tour guide right off the ship. He took us for a tour of the entire island and what an incredible day it was. What a great way to see the place. If you ever go to St. Marteen, DON'T do the Lord Sheffeld. It's a horrible excursion and the first time in my sailing with RCI that we had a bad experience with on RCI's excursions. The excursion desk wasn't helpful with it either. Bad marks on this one. All across the board. Another bad mark was the wine paring in Chops. Don't do it. If you want to go to Chops, I say go for the regular dinner. The wine paring is a rip off. You pay too much money and the food isn't any different than what you get in the dinning room. The service was horrible and let's just say, it was a BAD experience and one we will never do again. Our dining room staff was AWESOME. We just loved Lang and Alexander. They made our week awesome. You know your dining room staff can make or break you. We had two of the most fun. They should get points and cudos as they are great.... For the most part, it was a great cruise. However, you can sure see RCI cutting back on everything. The service in the Windjammer, there was NONE. I don't know what has happened, however, I am thinking it's almost time to look at other lines again. We have always been loyal to Royal, however, it appears they are really falling down. Read Less
Sail Date November 2011
We went on a Mediterranean cruise July 3rd to 10th 2011. The Navigator of the Seas is a huge ship with a crew from many different countries. I will focus on the negative things on this cruise in this review, to help those who are looking ... Read More
We went on a Mediterranean cruise July 3rd to 10th 2011. The Navigator of the Seas is a huge ship with a crew from many different countries. I will focus on the negative things on this cruise in this review, to help those who are looking for something exclusive and wonderful when searching for a cruise line. First of all, the ships focus on selling merchandise is enormous. They display and push their goods all around the ship, and it felt as if we were in a bazaar. Cheap watches, different souvenirs of various quality, cheap jewels, T-shirts. The list goes on. The service on the ship varied so much, that their self-exclaimed Gold Anchor service, which is supposed to be supreme, seemed ridiculous. Our State Attendant (the man who serviced our rooms and cleaned it) was kind and polite. Most of the waiters were alert and attentive, but it felt forced sometimes. The Portofino restaurant had an exceptional staff. Very service-minded and smiling. We played Bingo, and won, but had to share the prize because someone else had bingo too, and even if they didn't shout Bingo, as we were thoroughly explained we had to in order to get the prize, they got half of the prize. This was not explained in advance, rather to the contrary, they said that there was only one prize:$300, and we felt cheated. We mentioned this in the Guest relations Desk, and they had the Cruise Director call us. He just said this was the way they did it, but we could get some cards and play the next day.The game-shows were identical to the shows on a RCCL cruise we went on in January 2009 in Mexico. The guest relation desk were supposed to have information on the Ports of call, but they knew nothing except from what was written on a piece of paper that we already had received in our State room. We wanted to know if there was a beach near by, but they had no idea. Had never been ashore! One of the Excursion! desk employees was very condescending when we asked him if he knew about a beach, and did not want to talk about anything if it was not on the excursion program. The excursions that they sold. The speaker system was poor and it was difficult to hear what they said. It just made a lot of noise. This was particularly annoying outside by the pool. There was a policy on board that one could not reserve sunbeds. There were big signs everywhere to announce this. People did it anyway - on the days at sea everybody wants to get a bed by the pool and in the sun, but there just aren't enough of them - but the crew did nothing to prevent it. It would be so easy for them to remove the towels put on the beds to reserve them. The brochures stated the dress codes for the elegant dining room. Many guests couldn't be bothered to follow them, and went to dinner in T-shirts and shorts. This made the dinner experience feel "common" and less than stylish, especially on the Formal nights. The head waiter did nothing to stop this from happening, and it reduced the atmosphere. It felt strange to be dressed elegantly among shorts, T-shirts and sneakers. The entertainers seemed sick to their stomach to be there. The musical entertainers we saw were empty-eyed and made no attempt to connect to the guests. Last but not least. Be advised that the Tips expected is a flat out robbery. It is unfair. These are the people they "program" us to tip: State room attendant, Head Waiter, Waiter and assistant wait. We talked to some of the staff, and most of them make much less than the waiters and get no Tip. Our advice is to tip as you feel like during the course of the cruise, and don't feel pressured into tipping according to RCCL's expectations in their brochures: 3-7$ pr person pr day pr employee mentioned before. Remember, non of this money goes to the sweet man bringing you breakfast in you state room, or to the hundreds of other employees doing their best to make you happy. They receive a VERY low salary, but to quote one of them: "It is better than what we could get at home. There, there were no jobs". Read Less
Sail Date July 2011
EMBARKATION The embarkation was well organised. You can't miss the RCI representatives at the airport and after putting your luggage on the coach, you don't see it again until it is outside your cabin on the ship. When we ... Read More
EMBARKATION The embarkation was well organised. You can't miss the RCI representatives at the airport and after putting your luggage on the coach, you don't see it again until it is outside your cabin on the ship. When we arrived at the port we walked straight through to the security check in and then onto the ship in less than twenty minutes because we had checked in on-line. Make sure you do this. It saves a lot of time and filling in forms at the port. Also make sure you have some kind of light clothing, shorts, t-shirts etc. in your hand luggage (it's very hot in July) because you can go straight to the Windjammer and have lunch and and then to the pool deck while you wait for your luggage to be delivered to your cabin. It was 4 o'clock pm when ours finally arrived. Trying to explore the whole of the ship as soon as you get there is an exercise on its own ... the ship is huge. The ship is a "wow factor" with excellent dEcor in all public areas. Plenty of bar lounges and varied live music throughout. CABINS We had an inside cabin, which was pitch black once the lights were out. So, if you need a light room to wake you up, you'll probably be better off with an outside cabin. Personally, I prefer pitch black other wise I can't get off to sleep. We had a queen bed (two singles pushed together) which made very little room to walk down the sides ... beware of knocking you shins on the end of the bed as you negotiate between bed and furniture. Also, there is very little room to get pass the coffee table if somebody is sitting at the "desk". The shower has two sliding doors so there is no shower curtain sticking to you. The water pressure is more than ample and the water was as hot as you wanted it to be at any time of the day. The cabin attendant was excellent and well worth the recommended gratuities. He kept it excellently clean throughout the day. POOL DECK The two swimming pools were clean and plenty of deckchairs available on most decks, even on sea-days .... unless you particularly wanted to sit at the pool edge. Obviously, 3,000 people will not fit all around the pool. The adult pool in the Solarium forward of the two main pools was very quiet. We quite liked the entertainment around the main pools so we did not venture into the Solarium. ENTERTAINMENT The Ice show was brilliant and two of the theatre shows were very good - the others were definitely below expectations. Compared with a Thomson cruise we took in 2009, the entertainment was no where near as good as on the Thomson ship - Island Escape. There's a Casino which never interested us, various activities going on through the day such as learning different kinds of dancing, learning Italian, bingo, etc We did not have the children with us (they're grown up now) but we could see that there was plenty for the youngsters to do.. EXCURSIONS We can't say much about the excursions because we chose only one but here is a little bit about the ports. MESSINA You can go straight off the ship,cross a road and a tram-line and within a couple of minutes you're in the main square. Take a road train from the square and it takes you to a high vantage point to view the town. It stops for about ten minutes so you can take photos. Be sure to be in the square at noon to listen to the various activities in the tower. It does go on though, about fifteen minutes. PIRARIUS This is the only excursion we booked. It was the tour around Athens on a coach with a couple of stops. We did this because we didn't feel like walking for too long in the heat ...39c. But the tour was not worth it. For what it was, the price was way over the top. KUSADASI By far the best port. We did not do the excursion because, once again, it was too hot. Some who did the Ephesus excursion said they were walking for two hours in the heat without any shade. The ship docks next to the main town which is a 'shoppers paradise' as my wife called it. Lovely narrow streets and alley ways to wonder around. SOUDA Not worth booking an excursion to see Chania. Local buses are queuing up by the ship to take you to Chania. Takes about twenty minutes and only 3 Euros return for one person. Head straight for the quaint little harbour and then into the maze of alley ways with plenty of restaurants. You don't get much time at this stop. Ship docks at 10am and leaves at 2:30pm. We got the bus back at 1pm. But ample time to browse around this small harbour. Buses are every 5 minutes. DINING The dEcor in the main dining room is magnificent. But that is all that was good about it for us. This brings us to the BIG GRIPE: "DINING FIASCO" We wanted to celebrate our 25th Wedding Anniversary in style so we opted for a cruise on one of the bigger ships but after just two days I dreaded meal-times. MAIN DININGROOM At the onset, there were nine people at our table - my wife and I chose a table for eight on the booking form. We were literally crammed around the table so much that I could not bring my chair up to the table and had to lean forward to eat. Very uncomfortable indeed. I don't blame the waiter because I would have thought this was down to the Head Waiter or whoever is responsible for the seating arrangements. Anyway, to sit every evening crammed around a dinner table for two hours, oh yes, evening meals took two hours, was not what I would call dining in comfort. The waiter soon let us know what he thought about Formal nights. He stated that nobody should wear ties on holiday as it is a time to relax. Even the other men at our table were surprised at his attitude towards formal dress. They and I came to dinner with suits and ties anyway on the two formal nights. In fact I wore my tux the second Formal night and what a look of disapproval I got from the waiter. I have let RC know that the waiter was not encouraging RC's dress code - the truth was he was doing the opposite. Why do RC offer tuxes for hire on the ship if the staff are against it? My advice is 'Do not pay any gratuities upfront'. Wait until you are satisfied with the services and then pay what you want on the last evening. After all, you don't think about paying for tips at a restaurant until you have finished your meal. If you have any dollars over you can use them to pay off some of your account at Guest Relations. WINDJAMMER This was a nightmare. Not only did we have to spend ages trying to find a seat at breakfast and lunch times but also it was very difficult to get to an empty table anyway. They were so crammed into the dining areas. There are no fried eggs, just hard boiled or really tasteless scrambled ones. The bacon was not crispy, nor soft, depends how you like it but so hard that it was difficult to cut. RC's response was a phone call informing me that they would pass on my comments to the ship and then tried their hardest to persuade me to use them again. lol This dining room experiences has put us both right off using Royal Caribbean again. So, even though they're old ships, it's back to Thomson's where we had better food, better service, better entertainment and far better value for our money. Read Less
Sail Date June 2011
Having just returned for the Mediterranean cruise (29th May - 05 June Rome to Rome) on the Navigator of the sea, I have to say that I was not impressed, nor will I be in a rush to do another cruise on Royal Caribbean International on the ... Read More
Having just returned for the Mediterranean cruise (29th May - 05 June Rome to Rome) on the Navigator of the sea, I have to say that I was not impressed, nor will I be in a rush to do another cruise on Royal Caribbean International on the Navigator of the seas. This was my 4th cruise and although the other cruises where all on Celebrity ships, I thought that as part of the same company you would receive similar service on Royal Caribbean. Boy was I wrong. From the moment we stepped aboard we found that staff was rude and not very helpful, especially staff at the Customer Services and at most of the Bars. Buying the soda package at $6.00 a day is well worth it but having to deal with bar staff that resent you for ordering a soda almost makes it not worth the effort. We mostly had dinner in the main dining room and although our Head Waiter and his assistant were great the same could not be said for the food. The menu was limited, the food was bland and tasteless. It seems that the only way to get a decent meal was to go to the speciality restaurants and pay for it. This kind of defeats the whole purpose of having an all inclusive cruise. The Jade and Windjammer was no better they had lots of food but a very small selection. The biggest problem here was that we could never find a seat and would have to walk around for up to 15min to find a seat. Used plates where left on the table and not collected often. Although the ship is beautiful, it has started to show its age and small things like the brackets on the wardrobe that is broken or the rusted bin in the vanity slap in the washroom are all tell tale signs. Cabins and bedding looked worn and faded, and constantly having cleaning equipment, bags of rubbish and vacuum cleaners in the passages did not make a very good impression. The pool area was great but the spa's could do with a good clean, simply putting chlorine in and replacing the water does not mean does not mean the spa is clean. I found the ring of dirt around the rim of the spa disgusting and yet another sign of neglect. Also having to sign out pool towels in the morning and afternoon is just an absolute waste of time. All the negative comments aside, we did make some great new friends and we saw some interesting places. Cruising is still the best way to see Europe, just make sure that you choose the right company to sail with. Read Less
Sail Date May 2011
We were disappointed with the food. The Windjammer food selection was very poor, breakfast was fine but lunch was dreadful. Chicken thighs that were tough and inedible. Honey stung chicken which was soggy, only stir fry available was ... Read More
We were disappointed with the food. The Windjammer food selection was very poor, breakfast was fine but lunch was dreadful. Chicken thighs that were tough and inedible. Honey stung chicken which was soggy, only stir fry available was vegetarian. Dinner in the restaurant was not good either. No brown rolls available any night apart from the first night. No lobster night, we were told the lobster was too small so they did not bring it on in Rome. This was our 4th cruise but the menu at dinner did not offer the choices we have had in the past. The beef was recommended by our waiter most nights and it was good but it would have been nice to have more choices. We loved the stops, did a tour with Sicily Life in Messina which took us to the cathedral in Messina, Savona which features the bar Vitelli where the Godfather was filmed, then on to Forza D'Agro to see the church where the wedding was filmed and then on to Taormina where we had lunch and browsed the shops, one of the highlights of our trip. We loved Rome, stayed at 3 star Hotel Piazza di Spagna, very close to the Spanish steps, we took a superior room which was very spacious, loved the location. We had some lovely meals at Restaurant 34 just across the street. Did the Green Line open bus tour of Rome, what an amazing city. In Kusadasi, Turkey we went to Ephesus, we took a taxi on arrival but they did try to fleece us, maybe the cruise excursion is worth doing. It was a fantastic day and we had a terrific guide. We had been to Athens a few times previously so did not do tours there. Crete we were disappointed with, the town of Chania is about 30 minutes by bus from the port and is quite busy. We took the bus and then took a taxi to the beach that the cruise ship use but it was Friday and lots of teenagers came on what seemed to be half day from school and had fun playing racket ball but made a racket, we were looking for peace and quiet! Entertainment on board was mediocre, you would be depressed going to the Schooner Bar, the piano player did not smile once or try to interact with guests. On our last cruise the Schooner bar was great fun. We enjoyed the casino bar, the bartenders there were very friendly, hello to Miguel! The nightclub was fun too. The shows were reasonable, the ice show is excellent but a lot of entertainment we felt was geared towards a huge Italian contingent, sailing from Rome there were over 900 Italians on board. I would hesitate before going with Royal Caribbean again because of the poor quality of the food. Read Less
Sail Date May 2011
This was our 21st cruise on RCI and our 4th on a Voyager class ship. We were looking forward to a 4 night gettaway with sea days by booking the Navigator of the Seas stopping at only one port, Cozumel, Mexico. Check-in was slow and ... Read More
This was our 21st cruise on RCI and our 4th on a Voyager class ship. We were looking forward to a 4 night gettaway with sea days by booking the Navigator of the Seas stopping at only one port, Cozumel, Mexico. Check-in was slow and troublesome as many passengers' luggage was opened to inspect for contraband liquor. The line backed up as bottles as small as 3 or 4 ounces were removed. Our luggage was opened and inspected in an unpleasant manner and although no liquids were found,there was no apology. After clearing security there was another delay and although we are Diamond C&A members there was no expedited check-in line. When we fianally boarded there were no staff greetings and everyone was on their own to locate cabins. We had a mid-ship inside cabin which was comfortable and sufficiently large for a 4 night cruise, the bedding was excellent and the layout well designed. We met our cabin attendent who seemed tense and unhappy. Throughout the cruise the crew was unsmiling and unfriendly. As the old saw says, unhappy crew, unhappy ship, unhappy passengers. This seemed to be a topic of passenger conversation throughout the cruise. The dining room food was only fair at best and so we ate in Portofino, the extra charge restaurant. the food and variety of offerings in Portofino were very good, but again the waitstaff was not paticularly cordial. Everyone from the passenger service desk to the officers seemed to be going through the motions but without warmth or friendliness. It was very awkward to have hellos go unanswered . On board entertainment was good as expected and the ship itself is beautiful with many inviting public spaces. The sea days were pleasant but short on activities. It appeared that RCI is cutting costs on food, service, and number of staff. Hopefully this was an isolated experience and we will hold off final judgement on Royal Caribbean until we have taken another cruise, but a letter and e-mails have gone unanswered. Read Less
Sail Date April 2011
This was our 23 or 24 cruise and 3rd cruise on Navigator of the Sea. The ship and the atmosphere has changed a lot in a last few years, they no longer have European crew and you can feel this in the food quality, presentation, cabins, etc. ... Read More
This was our 23 or 24 cruise and 3rd cruise on Navigator of the Sea. The ship and the atmosphere has changed a lot in a last few years, they no longer have European crew and you can feel this in the food quality, presentation, cabins, etc. The food selection in the buffet was so limited that after first day we decided to only eat in a restaurant. They never served lox, hearing, smoked fish for breakfast or lunch in a buffet, no chocolate croissants, all croissants were uneatable anywhere on the ship, and most dishes had hot peppers or curry added - shrimp bisque was disgusting blend that looked and tasted like liquidy cream of wheat, chicken ala king has curry powder and smelled terrible, beef stroganoff has hot halopenio peppers, etc. restaurant section was better but the way dishes were prepared showed Asian not European influence. None of the deserts were good during 5 days on the ship. There were no new movies on TV, and Cinema on the ship was showing Toy Story 3 and some vampire movie. Entertainment was poor, we walked out of the show that we watched last time when we were on this ship, this time the singer's voices were unbearable. Comedian was so-so, there was nothing else and ship director chosen very boring couples for newlywed game. Ice skating show was terrific and a total highlight of the whole entertainment. Crooners or Schooners, one of the bars with piano music, was always packed with people over 70, so we could never find a spot there. There was very nice group called Inspirations in Cosmopolitan Launch, the singer was good and variety of songs was great, but times that they played was terrible - we had an 8:30 dinner time and most production shows were at 7 pm, this group was playing from 7 pm to 8 pm and from 8:30 pm to 10 pm, so it was either have dinner and a show or dance hungry. Cabin was clean but room steward was barging in without knocking 3 or 4 times, every time I passed her by in the hall and say "hi, how are you?", she would say - "oh, it's just another day, I am so busy". There was never a chocolate on the pillow or anything surprising or special as far as cabin goes. Last day on the ship, we put a do not disturb sign on the door, first knock was from a bar steward who came to check if we used anything from the refrigerator, next knock was from liquor store clerk who brought us our liquor purchases, last knock was from room steward asking if we are going for lunch so she can clean the cabin. During the 2 days at sea there were no empty lounges anywhere near the pool, both decks were packed with no empty spaces anywhere. Ship also looks very run down to compare to how it looked 2 years ago. It is too bad that all new ships are super giants with tons of people; I'd love to take another cruise on a normal size ship but new. Navigator and Voyager are getting too old and too used for my taste. Read Less
Sail Date February 2011
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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