2,364 Royal Caribbean Navigator of the Seas Cruise Reviews

We are frequent cruisers with Royal and have done this same itinerary in February for 3 years. This year, the winds and the rocking were more like the North Sea instead of the Caribbean. Because of the winds and the rough water, they had ... Read More
We are frequent cruisers with Royal and have done this same itinerary in February for 3 years. This year, the winds and the rocking were more like the North Sea instead of the Caribbean. Because of the winds and the rough water, they had to cancel the port of Grand Cayman. That was unfortunate, but safety is the most important thing to consider. They made the right choice. The ship was great, the food was great and the service from the "My Time" wait staff was excellent. We had Gabriel and Emily at table 521 in My Time. They had perfect pacing for the meals. They were attentive - without being intrusive - and always smiling and making us feel welcome at their table. The meal was completed in just over an hour every night. Their suggestions turned out to be spot-on for the best food. One night, we ordered a pork roast instead of the tiger shrimp (like they suggested)... We were picking at the pork roast- when Gabriel showed up with 2 plates of the tiger shrimp.. He had the biggest smile on his face. He had noticed. We immediately switched to the shrimp plate and really appreciated him bringing it out without being asked... The shrimp was delicious THAT is the WOW service we have usually had on Royal! There were a few things that we noticed that were different- and not as great. We had a junior suite. First, we noticed that the cocktail table had been removed from the cabin and replaced with a hassock. There was no way that we could have room service breakfast on a hassock. They had to put the tray on the sofa. We finally dragged the patio table inside to have a decent place to eat... PLEASE put the table back in the cabin. The activities director was never to be seen except at the beginning of the shows. She did nothing to get the crowd stimulated and it carried thru to the shows. We also noticed that the production show entertainment seemed to be going through the motions without any real enthusiasm. The energy just wasn't there. Singers and dancers were not representative of the professionals we have experienced on Royal in the past. The ventriloquist was very entertaining and was by far the highlight of the week. The only real problem came on the last day of the cruise. We went to the photo shop to pick our favorite photos. There were NO PRINTED PHOTOS to look at - only on the monitor - and they all had writing all over them - so you couldn't really tell what the picture was going to look like. We asked to see the photos without the writing - Told No - because we might take pictures of them & not purchase the ones from the staff. (We are Diamond Plus and get 2 free). After looking at each photo (as best we could), we chose 2 that were what we considered worthy of an 8X10. We were told that it would take over 4 hours to have them printed and they would not be available until after dinner that night. After dinner, we went to pick them up and they looked awful. The color was muted. We looked like we had just passed through a dust storm and were covered in gray dust. We were not offered any other choice but to take the photos offered. We asked if they could be reprinted with true colors - Told NO. This is NOT EXCELLENT Service. We are embarrassed to show these photos to anybody and tell them that they represent what Royal Caribbean calls acceptable. We left this cruise on a disappointed note. Bottom line: Ship was beautiful and clean and easy to get around. The dining was excellent for both the food quality and the amount served. The service was superb from the embarkation to the dining staff to the front desk and bar service. Read Less
Sail Date February 2015
We are 2 seniors and we have just returned from our first cruise. The ship is beautiful and the service was excellent. What was very disappointing was the lack of entertainment during the day. We were expecting there to be bars/lounges ... Read More
We are 2 seniors and we have just returned from our first cruise. The ship is beautiful and the service was excellent. What was very disappointing was the lack of entertainment during the day. We were expecting there to be bars/lounges with live entertainment during the day. Caribbean, blues, western or jazz music would have been nice. They did have a lonely guitar player that sounded as if he should be playing background music at a wedding. They also had all kinds of trivia and games, which did appeal to families with children. We stopped on day 4 at Jamaica, then our next stop was to be Grand Cayman, but we couldn't ferry in because of rough water. The captain slowed the ship down and we sailed slowly towards Cozumel, Mexico.It was a long boring time. We got to Cozumel on day 6, and back to Galveston on day 7. Way too much sailing with very little to do. Read Less
Sail Date February 2015
Great weather, great service, and great friends! Left Galv on time. Ship is nice with a really good layout. Next morning went to pool. BTW - the rolled up towels in pool chairs are put there by RC -- we thought they were being ... Read More
Great weather, great service, and great friends! Left Galv on time. Ship is nice with a really good layout. Next morning went to pool. BTW - the rolled up towels in pool chairs are put there by RC -- we thought they were being "held". We got Ultimate drink packages. Paid off for us in coffee & mixed drinks. Roatan - went to Tabyana Beach for snorkeling - was really great! Careful of shallow coral - it will cut - found out the hard way. Will & Levon watched our area so that we could go in & out of the water at will without worrying about our belongings. Yolanda "Yo" was our waitress. Will, Levon & Yo are the GREATEST & earned their tips!!!! BTW-have a drink called Monkey LaLa!!!! Snorkeling was great - go out with guides to the deeper water but don,t miss the "the fishbowl" on the left edge of beach by the rocks! In Belize we went to Barrier Reef Snorkel & Starfish Island - excellent! We were on boat called Angel Ray - guides were great - saw lots of fish, stingrays, lobsters, puffer fish, held starfish, conchs, and a lot of coral. While you are out away from land the water is about 6-15 ft deep where we snorkeled (intermediate group). Starfish Island has lounge chairs, large covered bar, covered tables, buffet lunch, burgers & nachos. They have a small gift shop with a few thirts, magnets, shells, etc but that was good since we did not have time to tender to shore. Bathrooms on island are nice. This excursion left from ship on private boat to snorkel site & then to Starfish Island & then back to ship. About 4+ hours all together. In Cozymel - went to Playa Mia. They have really built on & improved property. Great time. Took taxi into downtown Cozumel to UltraJewels for official Pandora charms. They had pretty good selection even with other cruisers having bought a lot already. Really good trip. One not so good thing on ship - dining room does not allow shorts - we 'dress' for work - vacations are all casual -- RCCL needs to find a way to accommodate those guests that prefer casual dress but don't want to be pushed to Windjammer! EXCELLENT things on Navigator - Chops & Sabor - Sabor is Mexican food and it is great- if you get the chance - try it out - it is worth it!! Schooner bar is great as is the waiter there named Francesco --- excellent!!!!!! One last tip - if interested in Anything related to Starfish Island on Belize excursions - buy them soon as it sells out quickly. Read Less
Sail Date February 2015
My husband and I have been on 5 cruises before this cruise. All of them with Royal Caribbean. Each time we've gone we have had an amazing time! After years of promising out 5 children that we would take them we finally did it! We ... Read More
My husband and I have been on 5 cruises before this cruise. All of them with Royal Caribbean. Each time we've gone we have had an amazing time! After years of promising out 5 children that we would take them we finally did it! We chose to cruise out of Galveston because we figured we could drive to Texas from Colorado and save ourselves the airfare. This made the expense of our family vacation very economical! I will say that the terminal at Port of Galveston does not flow as well as Royal Caribbeans other ports in Miami and Ft. Lauderdale but if you are patient and know that you may have to wait a little it is not bad at all!! I read some of the reviews before we left and I was terrified that it was going to be a nightmare and it wasn't. Just be patient! You'll get on that ship and if you have to wait a little it will be worth it!!! Navigator was the first cruise ship that my husband and I had sailed on so we were happy to go back on it with our children. When we booked we did not realize that Navigator had gone through renovations so we were so happy when we found out that a flow rider had been added to this ship!!! My 15 year old son spent hours and hours on that things. Because we traveled during the school year there were not a ton of families or young children on this cruise. It was mostly older couples and seniors. We LOVED this!!! It was not a party cruise! It was not a drink fest!! It was a nice relaxing cruise that never lacked in entertainment!! There were just enough youth for all of our kids t make friends with. Especially our teenage children. They met lots of fun kids their age and spent most of their days and nights with them and continue to keep in touch with them via text and social media. Our younger boys enjoyed Royal Caribbeans Adventure Ocean and especially loved that they were old enough to come and go as they please. Some of our favorite highlights are: the all you can eat self serve ice cream, flow rider, Sinaga and Pande (our Sapphire dinning room servers), the ice show, the movies under the stars, playing shuffle board for the first time ever! The fact that there weren't waiters hounding you every second to buy alcohol like on RC larger ships (we don't drink so this was awesome for us!) the fact that the ship never felt crowded. Getting off and on at different ports was easy and no big deal. The weather was awesome. The crew was accommodating! We loved it all!! Overall this was hands down THE BEST FAMILY VACATION we have ever taken and we dream of the day we can do it again!!!   Read Less
Sail Date February 2015
Summary: Had a wonderful time getting away. Ship was beautiful. Service was mostly good. Food was terrible (except for Giovanni's). Cabin was great. Would probably book with RCI again, but for different ports of call. My husband and ... Read More
Summary: Had a wonderful time getting away. Ship was beautiful. Service was mostly good. Food was terrible (except for Giovanni's). Cabin was great. Would probably book with RCI again, but for different ports of call. My husband and I are first time cruisers and came with a large group of Texans. We had high expectations and were not disappointed with the ship. One thing that made our experience unique to most others, is I was about 4 months pregnant at the time, so we did not do a lot, but just nap and relax by the pool. It was wonderful. I read just about EVERY review on this site, so I will chime in with what to really expect, and what some reviews overdramatized issues (although I know everyone's experience is different). Embarkation: We pre-paid parking online with a coupon code with EZCruise Parking (got $15 off - came to $54.12 total). We were nervous about leaving our truck in a parking lot, but it was great! The lot is fully barb-wired fenced with security. Not covered, but you can get a car cover, if you want. Quick shuttle trip to the port (the guys load your luggage for you). Only problem is they dropped us off kind of far away, and their last cart was fully loaded, so we had to haul our luggage ourselves to the front. Not a big deal normally, but was a strain being pregnant or if you are elderly / handicapped. Arrived at our designated time. Took only about 45 minutes to get on the ship. Lots of people complain about lines and line jumpers, etc., but don't be concerned. It's just like going through airport security. Not a big deal. Once on the ship, we explored and had lunch at the buffet, the Windjammer, while waiting for our room to be ready (room was ready at 1:00 p.m. - luggage came at about 4 - 5 p.m., so give them extra time for that). We booked our excursions in the super short line at the guest services, also got all our restaurant reservations and drink package booked. Go to Level 5, The Promenade, to book all of that right away, because the lines do get long later on in the day. Also, be sure if you want to change your dining options at night, to do it either before you leave online, or right away. We messed up and waited until about 6 p.m. the first day to change it to MyTimeDining (which they say you can do on the first day), but were told it was too late and they were sold out. Huh? Oh well. We never did do the main dining room at night because of that. We got the basic drink package (soda, coffee, juice, non-alcoholic cocktails and bottled water). I felt like this was a very nickel and dime thing to do, but did it anyways. I had to have water bottles (preggers), and I felt like this should be provided regardless. It was expensive ($350 for 2), but we had to do it. It was also a pain to get your pre-paid drinks (long lines, could only get one at a time). RCI can surely do better than this, like have some kind of drink machine that takes your SeaPass card. Dining: This is where most of the reviews were right on. There are little bars everywhere and a Starbucks. Most service was great, esp. at the Windjammer bar. That bartender is awesome and knew my name after the 2nd day. The Starbucks personnel are TERRIBLE. Horrible service. They get visibly upset when you don't add an extra tip, never mind that the drink package includes a 30% TIP. A fellow cruiser and I were yelled at for not having the line go a certain way. What? There's no rope or anything. My suggestion is they remove the staff and put them in a back kitchen somewhere. Seriously. There's a little café next to the Starbucks and they have OKAY food. It's good for little snacks like turkey croissants (a little bland and stale) and bananas and apples and some bite-sized desserts. Windjammer. Let's just say it sucks. Half of the food is weird international food that NOBODY touches. The other half is exceptionally bland American food that people are forced to eat. The buffet never changes. Nothing is hot. And nothing is cold. EVERYTHING is lukewarm. I have never wanted a microwave in my entire life. Avoid breakfast. It's crazy. BTW: You can order room service breakfast for free. We did that most days. We did lunch at the main dining one day. It was terrible and we never went back. Food was nasty, cold and service was slow. It took them 30 minutes to get me a bottled water. So, we mostly ate at the specialty restaurants which were pretty good, and honestly, that's something that should be provided cost-free. Chops Steakhouse: Great service, atmosphere is romantic, good steak, but it was overcooked. Sides were delicious. But not worth the extra $35/person. Giovanni's Italian: Ate here twice because it was just that good. BEST filet mignon I've had in a long time, and I'm from Texas! Don't go to Chops for a steak, go here. The service was out of this world. It was $20/person, but we tipped an extra $20 each time bc it was just that good. Definitely recommend this place. Sabor Mexican: Overall, it was okay, but we do live in San Antonio, so we know good Mexican. The side guacamole service was cool, but the guacamole was not good. I would go at least once, if you're craving Mexican. Johnny Rockets: Ate here multiple times. Only $5.95/per person, all you can eat. Well worth it. Service was outstanding (except one time when our server left us for 30 minutes, but they quickly corrected the problem). Two thumbs up - best hamburgers for sure. Miscellaneous: Didn't go to any of the shows because we were pretty tired at the end of each day, plus we had private shows to see (from our group). Enjoyed the casino - my husband did win about $350 on the slots - woohoo! Wish they had a regular Texas Hold Em table, but the casino director didn't know when they would have it, and she seemed very scatterbrained about it. Be sure to wait to shop because they do sales and specials near the end of the trip. Also, I did a spa day the first day. Had a great facial. The pedicure I got was terrible. Worst ever. The girl didn't even rub the lotion in my skin. She just slapped it on, and I was on my own. Ladies, trust me, for the price, do your pedicure before you go. Husband got a haircut and he said it was the best one he's ever gotten! Word of advice - don't fall for their trap of booking right away. I wish I would've waited on the facial because later in the week, they have MULTIPLE daily specials, and they slash their prices. Bummer. We spend most of our days at sea by the lovely adult pool, Solarium. Despite what some of the reviews said, it was very quiet and peaceful. Plenty of sun. Get there early if you want two loungers. They also have plenty of poolside towels, and there is even a bar with some servers that will walk around to get you drinks. Very nice. All in all, it was a lovely, relaxing trip. We met a lot of new and interesting people. There were no kids running around like wild monkeys (Hooray! And kudos to the parents, the kids there were VERY well behaved), and a lot of elderly people (be patient with them). Plan to spend a little extra money on food and beverage packages. Don't expect every RCI person to kiss your butt and say hello (although most do) - the reviews blasting RCI for this are simply ridiculous. We would definitely go again! Read Less
Sail Date February 2015
I know...you wonder how a cruise can be both dazzling and disastrous. I am here to tell you it happened! So here goes my latest cruise experience. My husband and I have over 50 cruises under our belts, so this is not a blown out of ... Read More
I know...you wonder how a cruise can be both dazzling and disastrous. I am here to tell you it happened! So here goes my latest cruise experience. My husband and I have over 50 cruises under our belts, so this is not a blown out of proportion rookie cruise experience. Embarkation and Debarkation went smooth and fast. For us, Galveston has been an easy port. Our group of five booked this cruise specifically for The Texas Tenors group. It was a charter done through an agency. Our reservation for this cruise was made ten months in advance. Upon embarkation, we went to the Windjammer for lunch and then proceeded to explore the ship. At 1:00 we set off for our rooms. As a group of five, we were to have three people in one room and two in another. This is where disaster set in. My husband, sister-in-law, and I were sharing a balcony room with a couch bed...we thought...It wasn't. Somehow we are stuck in a room with a bunk bed. None of us are young or fit enough to climb into an overhead ceiling bunkbed. We thought the solution would be simple. Get a room with a couch bed (what we wanted in the first place) or get my sister-in-law a roll away bed. We were told the cruise was COMPLETELY BOOKED AND FULL (Lie #1) . No rooms to be had. The front desk and the room steward were supposed to get her a roll away bed, so we went our merry way to dinner and the show. We get back to our room around 11:30 pm to find a children's cot on the floor. My sister-in-law is 63 years old, 5'10" tall. She is not built for a child's cot. Bless her heart, she tried to lay on it and the middle sank to the floor and the ends came up. I cannot believe they really thought she would sleep like the letter "U" for seven nights! Livid does not begin to describe my husbands anger. We go back to the front desk and are told nothing else could be done (Lie #2) . I have never ever seen my husband so mad. The desk manager FINALLY realized that my husband was not going to back down and somehow a room would be available for my sister-in-law the next day. Hmmm...we were told there were no rooms left just hours before...after we set sail. A miracle...They also found a roll away bed that did not exist earlier. Instead of all the deception, anger, hurt feelings, and BS, RC could have just given us a roll away bed in the beginning and all would have been fine. Nope. RC had to screw us around first. My sister in law ended up in a room to her self (no extra charge) and that was wonderful. I just wonder why RC had to be so hard to get along with? Our early dining was an adventure too. We get to our table and find it full of people. We look at our sea pass cards to make sure we had it right and we did. The people at our table were supposed to be at the late seating dinner. They refused to leave our table. They claimed that RC let them change their time. So there we stand with no table and the wait staff is just as floored and surprised as us. After already going a couple of rounds over our stateroom, this was just beginning to really irk me. The maitre'd was found and he placed our group at a nice table for the entire cruise. The maitre'd got it right when it came to service. As I said earlier, this was a cruise with The Texas Tenors. A fabulously talented group of singers. These young men were the Dazzling part of this cruise. Their fan club (who arranged this charter) were the rudest and nastiest group of people to hit the seas. This fan club has a core group that excludes more people than it includes and The Texas Tenors have no idea of the nastiness that occurred at their fist performance. There were a lot of us who wished to see their performance and stood outside and waited for the fist performance (6:30) to end so we could enter the theater as soon as possible and get good seats for the second performance. This group of rabid fans did not let anyone waiting for the second performance to have any of the first three rows. When I asked them if they thought it was fair that they sit through two performances and take the first three rows, I was told to screw myself and go to he!! Classy group of fans...NOT! They even pushed and bullied people for the private show. I really wonder if the Texas Tenors have any clue that some of the "ladies" they recognize as wonderful fans are anything but. The Q & A was no better. Only the core group knew about first cancellation. Only the core group was let in on the door decorating contest. Only the core group was fully informed of the schedule of private events. Most people did not get a schedule until the 3rd cruise day. I paid for the Texas Tenor charter and was treated like an intruder. I am a fan of the Texas Tenors, but I will never do another one of their charter cruises. Think twice before booking with a charter group. It is not as fun as it sounds. I never did get close enough to have my CD's autographed...which the seller guaranteed would be autographed. Lesson learned. I usually enjoy the RC singers and dancers, but not this time. The dancers were fine and did their best. The singers were the worst ever. I really mean that. After fifty plus cruises, these singers were the worst. Tone deaf...out of sync...no projection of voice...monotone...zero harmonizing...awful. Lots of people walked out of both shows. The 70's disco music on the promenade was just as horrible. That young man hit so many sour notes. It was cringe worthy! The comediennes were a blast. Family friendly and adult comedy was just awesome. Enjoyed that a lot. The Cruise Director and his staff were really nice and very entertaining. The trivia was always enjoyable and those who hosted were always very funny. The Schooner bar piano player is one of the best I have ever heard. His nightly shows were always great. The Schooner Bar staff is also to be commended. Always great service. The food on our cruise was fine. There was always plenty to select from. If anyone dares to say that there is no selection food on this ship, they did not read their daily compass! As I said in the beginning...Dazzling and Disastrous!   Read Less
Sail Date February 2015
We have been on a number of cruises on several different lines, and RC never disappoints. The service is excellent from the wit staff to the cabin stewards. I wish there had been some "enrichment activities" but as far as I ... Read More
We have been on a number of cruises on several different lines, and RC never disappoints. The service is excellent from the wit staff to the cabin stewards. I wish there had been some "enrichment activities" but as far as I could tell there were none other than Port Talks which are just where to shop advertisements. Guess what Diamonds International is everywhere. As for the ship it was sparkling clean, modern looking, and well equipped. I especially enjoyed the free Seattle's Best Coffee just forward of the fancy latte shop. Johnny Rocket's was great and well worth the modest charge. There is an outdoor promenade deck that with a little stair climbing at the bow you can walk the entire circuit of the decks, much better than the tiny jogging track topside. • Personal Background Information - highly educated, well traveled (50 countries) • Travel To Port of Embarkation - I drove, wife flew • Hotel Info (if any) Tremont House in Galveston, walked to Cruise Terminal (3 blocks) • Embarkation - pretty smooth, but agent gave us wrong keys at first, so that was slow, after that boarding was smooth, bags already there waiting on us. • Stateroom - fine, standard "superior ocean view w/balcony • Ship Info - Gross Tonnage 138,279 Length 1,020 ft Max Beam 157.5 ft Draft 29 ft Cruising Speed 22 knots best feature a promenade that encircled deck 4 (except at bow you had to climb up to deck 5 for a complete circuit) • Dining - good in MDR (service great), great in steakhouse, excellent at Johnny Rocket esp. the Apple Pie) Too bad that some cowboys had to wear their ball caps at dinner. • Activities (didn't use) • Children's Clubs (didn't use) • Staff & Service excellent throughout • Entertainment (didn't use much, shows I went to were fine) • Shore Excursions (didn't use, done 'em all anyway) • Disembarkation - smooth and fast, much faster than expected really • Summary great cruise, quality service, good value. Read Less
Sail Date January 2015
Embarkation tedious and long lines, but guess that is to be expected. The ship itself is lovely. Food in the windjammer could be better...this is our third cruise, and the food quality has definitely gone down. The food in the dining room ... Read More
Embarkation tedious and long lines, but guess that is to be expected. The ship itself is lovely. Food in the windjammer could be better...this is our third cruise, and the food quality has definitely gone down. The food in the dining room is good, but very small portions. We frequently requested either double appetizers or entrees as we found ourselves leaving dinner and being hungry in an hour! Our waiter was not very friendly and rarely smiled or spoke. I don't think he appreciated our requests for the extra appetizers or entrees, There may have been a language barrier though...not really sure. His assistant continued to push the bread/rolls on us all week even though we always refused...thinking they wanted us to fill up on the bread instead! The strip steak was horrible. The salmon was good. The lamb was very good. Shrimp was ok, we missed the lobster night. The desserts were very average...not enough good chocolate in the dining room or windjammer. Everyone made a big deal out of the cherries jubilee, which to me tasted as though someone had thrown a can of pie cherries into the microwave and heated them up! Would like to see more cake or brownies offered. We really did enjoy having a carafe of coffee and breakfast brought to our room each morning...that was our alarm! The coffee is very good! We also ate breakfast in the windjammer, but enjoyed having coffee and a small breakfast to nibble on while dressing in the morning. The room "service" was excellent and always delivered within the time frame requested. We had requested a table for 8 for dinner, and ended up at a table for 4 but did enjoy their company, so no big deal. We did not try any of the specialty restaurants. Despite the average food offered on the ship, I did manage to gain weight that week! The variety and quality of activities on the ship is excellent! There truly is something for everyone on this ship and we were never bored or lacking in an activity we wanted to participate in. Despite the number of people on the ship, it never felt crowded, and you could get away to a private quiet area if so desired. Pools and hot tubs very nice and not overly crowded. Solarium (or adult only pool) nice to get more quiet and out of the wind if need be. We only went to one show, he was a comedian and I cannot remember his name, but he was very funny and had me laughing the whole way through his show...he is very heavy, obese if that helps any!! We checked out the skating rink and it is tiny, so decided to forgo that show. Husband climbed the rock wall and enjoyed it. We had fun watching others try out the flowrider. The gym looked to be very well equipped with its own hot tub. We did try to walk a couple miles a day on the track and enjoyed that...nice to exercise and have an awesome view at the same time, although it does get a little crowded with non exercisers walking in your way. The nightclub was a lot of fun! The bars were fun as well, and many very good dancers to watch! We are not gamblers, but did enjoy having a few drinks at the casino bar, and it was very well attended! Looks to have been a gamblers dream as far as the available games, etc. We had an inside cabin which was very well laid out and designed. It did not feel as cramped as previous inside cabins we have had although believe it was the same square footage...just very well designed. Large closet with plenty of hangers for both of us. Plenty of drawers for storage. Mattress was excellent and had no problem being rocked to sleep each night! :) It was very quiet as well, even during the day. Shower is very small and round, but I actually enjoyed it as I could stick my elbows out and steady myself if the ship was rocking! Adjustable height shower head very nice as well. We loved being on the 9th floor and would do it again as we could take the stairs up and 2 floors and be at the pools and windjammer within 45 seconds of leaving our room! Our room attendant was excellent and straightened up it seemed anytime we left the room, even re made beds after naps, and came back to turn down sheets during dinner. Kept bathroom neat and well stocked with fresh towels. As far as ports, Falmouth, Jamaica was our first. The enclosed shopping area is ok, very commercial and touristy feel to it. We ventured out of the gates to see the real Falmouth, and fairly quickly re entered the port area. We were hounded by pushy locals trying to sell their goods and begging for money. It was dirty and smelly...thinking sanitation may be a problem. Lots of locals who appeared to be homeless and smelled as though they had not had a bath in quite a while. Not to be critical, but this is obviously a very impoverished area. I would do an organized excursion, or just stay on the ship next time. Next stop..Grand Cayman. We tendered, but waited a couple hours to get off and had no problem getting off and didn't wait at all. We left the tender area, turned right and walked 10 minutes to Eden Rock which is a snorkel and dive facility, not an organized excursion. It was awesome and cannot recommend this place enough. We rented all snorkel equipment for $14.00 per person. a locker for $5.00. They have a bathroom where you can change. It is a rocky entrance so you climb down a ladder and must swim out about 100 yards to the reef, actually 2 reefs...devils grotto and eden rock. The reef is a good ways out so not really for swimmers who are not confident, although they do provide life vests. It was outstanding and I swam the length of both reefs 4 times it was so beautiful! It was not crowded at all and no lines. Saw plenty of parrotfish, black durgon, sergeant major, reef squid, tarpon, trumpet fish and rock beauty. This is supposedly the best shore snorkeling in Grand Cayman and I believe it!! Very inexpensive and a wonderful, easy activity!! It was fun to snorkel over the divers going in and out of the caves at devils grotto. They had some loungers so laid in the sun for a while to dry after rinsing in the outside shower, changed and went to lunch before getting back onto the ship. Grand Cayman is quite the opposite of Falmouth...very clean and lovely. Never felt intimidated at all. Next stop Cozumel. We took a 16.00 cab to Nachi Cocum beach club and loved it. 55 per person for use of facility all day, all food and all you can drink included. Loungers under shade. Not crowded, only take 100 reservations and had plenty of space to ourselves. Pool, hot tub and swim up bar. White sand and turquoise water...lovely! Service was good, food was very good. Reserved this online directly with them before cruise. Great value and no hassle. Would do this again in a heartbeat! We did the self express disembarkation...guess we got off quicker but not really sure...you take your own luggage down, still long line to go through customs. It was nice to have access to our luggage until the last minute versus putting it into the hallway the night before though and would do this again. The cruise was a dream, loved every minute!   Read Less
Sail Date January 2015
Having traveled more than 15 times on many different cruise lines. we took our first cruise on a Royal Caribbean ship. The company makes claims they are the #1 cruise line in the business. Don't believe it. They may be #1 in passenger ... Read More
Having traveled more than 15 times on many different cruise lines. we took our first cruise on a Royal Caribbean ship. The company makes claims they are the #1 cruise line in the business. Don't believe it. They may be #1 in passenger volume but NOT in cruise quality. Their promo offers for attractive On Board Cash Credits becomes a "bait & switch" tactic. Once on board you discover how expensive EVERYTHING is on the ship. The OBC dollars are quickly consumed. If you are booking a cruise because of the educational programs offerred on board such as Photo Techiniques, Computer training, art & painting classes, etc BEWARE. They may be listed in their brochures but once out to sea you will not find them. If you are interested in Rock Wall climbing, or loud native music you will find out...right along the other 4000 passengers on board. On a positive note, the food quality and selection are excellent. And the stateroom staff are outstanding despite the fact that the cruise line company does not pay them a salary. All the money the staff gets is derived from the mandatory gratuities imposed on the passengers. You will get a clean ship with clean staterooms but don't try to communicate on WiFi or use your cell phone. The service is expensive, slow, and poorly designed. The check in and check out processes are sheer madness. Allow many hours ! Read Less
Sail Date January 2015
This was the first time we have sailed on a Royal Caribbean cruise ship. Had it been our first cruise ever I probably would not have been as disappointed. Prior to this cruise we have sailed with Princess several times and Celebrity once. ... Read More
This was the first time we have sailed on a Royal Caribbean cruise ship. Had it been our first cruise ever I probably would not have been as disappointed. Prior to this cruise we have sailed with Princess several times and Celebrity once. Embarkation: Outside was a zoo - very unorganized. Once we got inside the terminal, things did go quickl. Meals at the Windjammer: Food was good but nothing to write home about. I felt that the flatware and napkins could be already at the tables and drinks served. Difficult at times to juggle playes, flatware, drinks and hunt for a table. It's the little things that count. Lunch at the Main Dining Room: Went with friends for final lunch and really enjoyed it. Food was better and always nice to have table service. Main Dining Evening Meal: Food above average but again. it exceptional. Was surprised about add on items for an extra price. I felt that was unnecessary. If you want to pay extra, go to the signature restaurants. Entertainment: Enjoyed the entertainment - some of the best we have seen on cruise ships. Daytime activities: Lots of activities for those who want to rock climb, ride the wave machine swim, put put, etc. Most activities were for the more active lifestyle. Was very little educational type activities. Had hoped for some indoor movies. The last Princess cruise we were on had great movies by the pool and also had a great selection on the TV - for no extra cost! I felt we were nickel and dined for everything! I did enjoy the design of the ship and the Promenade area. We visited the shops but purchased very little. Just not a great selection (hubby ok with this)! Overall, enjoyed cruise because we were with friends. Would I cruise a Royal Caribbean ship again? Only if traveling with my children or grandchildren or if going to a destination not covered by another cruise line. Also, service by our room steward and our main dining room attendants was outstanding!   Read Less
Sail Date January 2015
We are from Topeka, Kansas, USA. Overall, this was our 13th cruise, the 10th on Royal Caribbean, with the last 8 on Royal. Even so, this cruise had many “firsts” for us. The first “first”: the first time we booked very late...10 ... Read More
We are from Topeka, Kansas, USA. Overall, this was our 13th cruise, the 10th on Royal Caribbean, with the last 8 on Royal. Even so, this cruise had many “firsts” for us. The first “first”: the first time we booked very late...10 days before sailing...one can get a very good deal. The Ship itself. The Navigator is clean and bright. Embarkation. This is the first time we drove to the port. We stayed in a local motel the night before, then, just before boarding, explored Galveston by just driving around and with the help of a tourist map from the motel. Finding the pier parking was extremely easy. We prepaid the parking on-line about 3 hours before arriving at the lot, with no problems. The cruise lines provide free shuttles to the pier, because it is an industrial and trafficked area. Dining First time for Anytime or My Time dining. We ate in the main dining room every night with a reserved 5:30 My Time seating. Booking late, My Time was the only remaining seating, but there were no issues with reserving, via on-line before leaving home, 5:30 each night prior to sailing. The food itself was good with good variety. We thought the Windjammer was OK, but we tried to avoid it, if possible, in favor of the main dining room for breakfast. We also think the Windjammer is getting repetitive. The lunch deserts were the same every day and the stations in the rear on each side both served the same food for lunch. . Public Rooms Very clean and comfortable, but often noisy. This was our first trip upon reaching RCCL’s Diamond Level. There are some benefits to that, one of which is the Diamond Lounge, which is a bit quieter. Cabins Our cabin was comfortable. This was the first time we had an inside cabin and with a virtual balcony. The virtual balcony is a 4x6 foot screen mounted vertically, on the wall of the stern side, with live picture and sound from a camera looking out the stern of the ship. The virtual balcony was good...when it worked. The image froze several times, then with no sound. I called the front desk and reported the first time. I like to know how things work. I know the display is a computer monitor because after reporting it frozen, I then watched it go through a reboot process bringing up all the messages displayed when the Red Hat Linux operating system was started. It then stopped with a display of a computer "desktop" with various icons, one of them a folder with the name "...virtual balcony.." associated with it. So, the magic is gone...the display is NOT a direct video feed; rather, it is a live video feed via a computer program. It is not a TV screen; rather, it is a computer monitor. There is a remote that enables one to turn off the view or adjust the sound volume. The camera is always on, even in port. At least in our room, we always looked out the stern and had no option to view a side camera if there was one. I suspect the design configuration of a rear view has operational advantages. If you can’t have a real balcony or Ocean View, this was actually pretty good. Try it! Entertainment The live stage band was very good. Live music was nearly all county. Hey, it originated in Galveston and we suspect many preferred county. Us...no. Nightly shows The production shows were OK, well executed, the singers and dancer performed well...they were just not interesting. ... like watching an aerobic dance class. My wife and I thought they were boring, especially the Now and Forever show. The "Mr. Bojangles" segment in that show was a disappointment - the dance although well done, was not appropriate for the song; we liked the ABBA segment - good costumes and the music was indeed good, but I wish they would have stayed more true to the original instrumentation The ice show was excellent, well done.. Probably one of the best we’ve seen. We also learned that this particular cast finished their run. Excursions: Although we reviewed the excursions before leaving home, this was the first time in quite a while that we did not book prior to leaving home. Because we had two days of cruising before the first port, we had plenty of time. We are more interested in culture, sights, and history. Roatan: RT51 A good tour and we enjoyed it ...a beautiful area. I was not fully cognizant of the depth of apparent poverty in Roatan. I certainly tipped our guide and driver, but wish I would have brought a bit more small change with me to tip others at the stops or to buy something from the kids that were selling. Belize: BD99 We've been on MANY RCCL shore excursions over the years and RCCL has done well facilitating them every time... but this time. RCCL failed greatly in BE99. We asked, but we did not get the traditional sticker and then follow the numbered paddle out of the ship. While waiting in the lounge, we were told that if were were not on a certain trip, we could now leave the lounge and go to the tender. Then, it felt as if we were blindly walking down the ship’s I-95 to get out, AND, most impactful, not all of our tour was on the same tender. We, the first group out, had to wait another 30-40 minutes for a subsequent tender to bring the remainder of the people on our tour. [Glad RCCL knows who is and how many are on the tour!] Consequently, we left late and were rushed at the Mayan site. The tour itself was well done and the guides were very good, but this was a rare, for us, and MAJOR FAIL on RCCL's part. Interesting point: to get to the site, we traveled nearly, less about 7 miles, the entire width of the country. Also, there was only a very light snack at the end of the site tour, so plan accordingly, i.e., consider your own water and snacks. Cozumel: ...been there before. We simply got off the ship and walked to the shopping area and back. Service The service was sharp and friendly. No issues. Disembarking The was the first time we did Self Assist departure -- carry you own luggage. It would have worked well, we had only two major bags, but the line ended in the terminal on the second floor at an inoperative escalator that was roped off and a small elevator that would only occasionally work. Add to that many people requiring assistance and people with too many large bags, and the results are lines moving with excruciating slowness and a testy atmosphere. We carried (i.e., bounced, dragged) our bags down the stairs then were nearly alone going through the terminal and customs, leaving a large crowd upstairs. The directions to the parking lot shuttle could have been more clearly marked. Summation Overall a good cruise. We booked the cruise simply to escape colder weather in Kansas at home. So, having cruised the Caribbean several times previously, we had no specific expectations. Ironically, the weather was warm at home while we were gone. Food was great. Service was friendly and helpful. The ship was comfortable. The excursions themselves were good, but RCCL’s management was lacking in one of them. We always felt safe on the ship and on tours, but as always, take precautions. Read Less
Sail Date January 2015
The Navigator worked well for my wife and I. We arrived early at the main entrance of the terminal and were provided two wheelchairs as soon as debarkation from the previous cruise was complete. Check-in and boarding were effortless; they ... Read More
The Navigator worked well for my wife and I. We arrived early at the main entrance of the terminal and were provided two wheelchairs as soon as debarkation from the previous cruise was complete. Check-in and boarding were effortless; they brought us to deck 11 for lunch as we were early and cabin was not ready. After lunch we went up to deck 14 (Cosmopolitan Lounge) and watched the football playoffs with a packed crowd of fellow cruisers. When we got to our cabin our rented mobility scooters were there, fully charged. We rented from CareVacations.com, one of the two companies referred by Royal Caribbean. There was plenty of room in our accessible cabin (7600). The scooters were life-savers as the ship is large and we could not walk from one end to the other without a lot of pain (arthritis, bad knees, back). There was also room in the elevators for both scooters plus 4-6 standing passengers. We just needed to be careful backing out. The scooters were no problem at the ports. We used the normal ramp. And the port where tenders were used also posed no difficulty--I rode the scooter right onto the tender. The big disappointment was inability to do most of the excursions unless we wanted to leave the scooters behind. There was not a lot of transportation that had room for scooters. The Score Access department at RCCL was helpful but all they could do was contact their excursion partner and ask if transport was possible. We later learned that the ship's shore excursion desk had no information about the one excursion that said they could take us-- apparently the Shore Access people don't talk to the folks on the ship. The people on the ship told me that next time I should advise the ship's staff of any arrangements made by the RCCL Shore Access people. Other than that it was a great cruise. Lots of accommodations made for people in wheelchairs and scooters at the shows, dining venues, in bars, everywhere except the casino, which was so packed it was hard to move around. Just as well. Probably spent the money I would have lost on souvenirs and gifts. The food was what you expect when cooking for thousands at once, although the Italian restaurant on deck 11 was outstanding, and some of the entrees at the buffet restaurant were also quite good. Read Less
Sail Date January 2015
Mid 40s no kids who booked this on a whim about 3 weeks out. first time on this class of ship. Embarkation: Galveston has a well deserved reputation for being a CRAPPY embarkation port. Booked Lighthouse parking( covered slots) . close ... Read More
Mid 40s no kids who booked this on a whim about 3 weeks out. first time on this class of ship. Embarkation: Galveston has a well deserved reputation for being a CRAPPY embarkation port. Booked Lighthouse parking( covered slots) . close enough to see the ship, very friendly and efficient staff who loaded our bags on the shuttle quickly and got us to Terminal 2 in no time at all. word of advice: spend the money on a porter. if you wanted to 'self check' your bags, the workers could not be bothered to look you in the face, or even bypass the party of 8 in front of you who did not have luggage tags already on, forcing the next 4 groups behind them who DID to wait about ten minutes while they ran off and stood in line to get tags. if you portered it, you could go directly to the check in line. the usual division of lines based on C&A status applied, although the person at the lead tried to shunt us down the extra long Gold line despite being in a suite( and Emerald). there is NOT a lot of room in the terminal once you got checked in, and NO separation by boarding number. you had to push you way through the SRO crowd. they called Pinnacle first, then Suites. there was a huge number of WC assistance parties required. Began boarding about 1115 or so and was in the Promenade eating a light snack before noon( we wandered around a bit first) cabin were ready at 1 though no announcement was made. GS balcony ( I thought) was smaller than I was used to, with no lounger at all but the cabin itself was nice and large and had more than enough storage space. it was about equidistant from both sets of elevators. one floor down from aft stairs was the CL and one floor up from Aft was the Pool/solarium/windjammer. Solarium is NOT covered although there is enough of a ceiling to provide plenty of shade. both hot tubs are covered. impossible to get a seat on sea days, with many people spending all day reading( NOT 'reserving') or bouncing between napping and soaking in the hot tubs(including me!) it was often not until noon or later before pool towels were supplied in the Solarium and on port days even more of a hassle as the main pool area did not have any either until the bulk of the pax got off the ship. WJ continues to disappoint, especially for lunch. it was literally the same offerings every day. maybe one new curry dish a day. if you want a burger, go to Johnny Rockets and spend the cover charge. Promenade had easy access to free coffee and drinks 24 hours , a great plus. MDR is the same old same old, most days I can find something that really tickles my fancy. as a suite guest we had cooked to order breakfast in Chops daily, with a very limited selection but since Eggs Benedict was on the list I was fine with that. CL was PACKED every night.. as in SRO for the first hour minimum. Li Ping was the main bartender and she was very personable. Her companion was less effusive but kept the snacks well stocked. Ricardo was the CL and very friendly every night, helping deliver drinks as well as making the rounds every night to personally greet everyone who came in. Overall, the Ship's officers were pretty visible all over the ship, but especially the Promenade, which is AWSOME. a lot of energy all day yet inside the Pub or Vintages was very peaceful Ports were Falmouth, Grand Cayman and Cozumel. enjoyed Falmouth, but had been to the other two prior so didn't get off at all. we are neither beach goers, heavy duty shoppers or drinkers so the ports were of limited interest to us. all but the last sea day we had great weather. last day was choppy( not enough to get out the seasick bags but enough cancel all poolside and outdoor activities like flowrider and rock climbing) Disembarkation was slightly less painful, with the Customs line for US citizens basically EMPTY and our luggage all ready to go. waited maybe 10 minutes for our Lighthouse shuttle to fill and were in our car by 9 am to begin the drive back to San Antonio. you WILL pay a tax on any liquor or cigarettes brought into Texas. even the duty free stuff. lines did not look be that bad. Read Less
Sail Date January 2015
This was my third time on Navigator and 16th time on a Royal Caribbean ship. I found the ship to be in very good condition. The food was slightly different on the dinning room menus then I recalled, and everyone was happy. We traveled ... Read More
This was my third time on Navigator and 16th time on a Royal Caribbean ship. I found the ship to be in very good condition. The food was slightly different on the dinning room menus then I recalled, and everyone was happy. We traveled with my sister and her husband, both diamond members, and my son and his future wife. It was her first cruise. :) Of course it was great for us to see the cruise through a first timers eyes again. She loved it!!! Yeah!! She will fit right into this family. :) The ports were Roatan, Belize and Cozumel. It was my 6th time in Roatan and we went to Little French Key. I wrote a review on Trip advisor if you are interested. I have stayed in Belize for a week in the past, and had gone in by ship a few times also. This time we just shopped inside and outside the gate. Everything went well. Dont miss the MOHO chocolate shop inside the gate. Really good coconut ice cream there. :) and very good chocolate chip cookies. This was my 28th time in Cozumel. I have been a Scuba Diver for over 15 years, so that kinda explains why I have been there so many times. However, this time we wet to Paradise Beach. I love it there. 3.00 to get in, as long as you spend 10.00 a person once you are in. The pool and beach are very clean and the food is very good. Dont miss the drinks in the coconuts! All in all.. a very good cruise. if you have any questions..feel free to email me. Natasha708 at aol dot com Read Less
Sail Date January 2015
We left out of Galviston. The process went as smooth as silk getting on and off the ship. The best I have ever had. Now the issues on the first day. My luggage did not show up till 6:20 pm. The issue was I had dinner reservations at ... Read More
We left out of Galviston. The process went as smooth as silk getting on and off the ship. The best I have ever had. Now the issues on the first day. My luggage did not show up till 6:20 pm. The issue was I had dinner reservations at Chops at 6:30 with another couple. I got changed fast and tried to slow everything down to enjoy dinner. The waiter placed us at a table right by the window, great location. My steak was terrible, had no taste at all. By then I was so mad I just wanted to get out of Chops and start to enjoy the rest of the ship. After that first day issues the rest of the cruise went well. Missed the small mints they used to leave on the pillow each night (cutback). The main dining room was good, we had the mytime dinning and ate on deck 5 each night, the waiters were outstanding. We were at table 613 with Ronnie and Anthony they were the best, made every evening fun.The food was average but presented very well. Just don't understand why they have price adders on the main dining room menues. Just makes no sense. Another cutback going on here ? We made diamond status half way thru the cruise but were told we could not use the Diamond facilities until the next booked cruise. Not a great way to reward loyal Royal Caribbean cruisers. Way to go Royal Caribbean more cutbacks. Overall a good cruise but would not leave out of Galviston (my mistake) due to cold weather leaving and coming back in January. Read Less
Sail Date January 2015
The cruise was wonderful; the weather cooperated. Embarkation (wheel chair assist) was the easiest it ever had been. ALL the servers on the ship were excellent. The restaurants and bars were good, although the main dining room offerings ... Read More
The cruise was wonderful; the weather cooperated. Embarkation (wheel chair assist) was the easiest it ever had been. ALL the servers on the ship were excellent. The restaurants and bars were good, although the main dining room offerings were bland and mass-produced tasting. All desserts there were gelatinous, even the cakes. The gym and spa were very clean and useable. Spin class was boring rather than energizing. Stateroom attendant, Solomon, was attentive and excellent. The debarkation, wheel chair assist was disastrous. Finally when the Captain announced that all passengers should be off the ship, My wife got out of the chair and took her cane and we slowly made out way down to the gangway. The terminal was a zoo...the longest lines I have ever seen on any cruise debarkation. At least my wife got to sit down. Despite debarkation and bland dining room food, the cruise was perfect for us and the servers superb in attitude and efficiency Read Less
Sail Date January 2015
We arrived in Houston from the west coast the day before our sailing of January 18/15. Picked up our rental car and were on our way to Galveston for an overnight at the Comfort Inn. Having never been to Texas before we were looking forward ... Read More
We arrived in Houston from the west coast the day before our sailing of January 18/15. Picked up our rental car and were on our way to Galveston for an overnight at the Comfort Inn. Having never been to Texas before we were looking forward to seeing a little of Galveston prior to the Cruise. The city is quite charming and has much to offer it's visitors. We drove Seawall Blvd, checked out the Strand area and did some shopping both in Galveston and at the Baybrook Mall. We certainly could have spent more time here. Had a wonderful dinner at the Saltgrass Steakhouse and picked up some wine and water at Kroger's for the cruise. The morning of the cruise was spent exploring with our rental car. Our plan was to board as late as possible to maximize our time in Galveston. We dropped the car at the Comfort Inn (where it would stay until we picked it up for our return to the airport). Our cab got us to the port about 2:45pm which was perfect. Skipped all the lines, picked up our Seapass Cards, posed for a quick pic in front of the fake backdrop(which they promptly rolled up as soon as we were done)! We were onto the Ship and able to get into our cabin right away. It was a balcony 6648, great location only one floor down to the Promenade, and we enjoyed being close to the water, hearing the ship cut through the waves. We attended the Mystery Dinner Theatre at Giovanni's and thoroughly enjoyed it. The actors are having so much fun and they take their guests right along with them. The play is done in campy style with New Joisey accents and a lot of ad libbing that plays off the audience. The menu was mostly preset, but there was some choice and food was really good. At a cost of $55.00 it was money well spent. Other specialty restaurants we ate at were Sabor and Chops. Sabor is, as described, modern Mexican. The ambiance, staff and food were wonderful. Chops was a real treat, we indulged in goat cheese salad, Bacon, truffled corn, baked potato and filet. Delicious! Adding to the experience was the attentive staff and manager. To top it off there was a thunderstorm in view out the expansive windows! We always attend the shows and they are a highlight for us. The two shows we saw did not disappoint. The ballroom show was beautifully danced by the lead couple and very well supported by the Royal Caribbean dancers and singers. The second show Now and Forever has a lot of great recognizable music. The singers are fantastic, all four of them. The dancers are energetic and enthusiastic and well trained. They present a polished enjoyable show! Our weather wasn't fabulous especially on the three sea days, We would have enjoyed a little more deck time had the weather cooperated. But the port days were quite lovely and we enjoyed our three stops. Overall, had a really great time. The Navigator is a beautiful ship, with really wonderful crew and entertainment, A truly excellent adventure! Read Less
Sail Date January 2015
I've been cruising on Royal Caribbean for about 12 years now, and have loved every single cruise. The latest was out of Galveston to the Western Caribbean and while the ship does have some fantastic amenities, I was a little ... Read More
I've been cruising on Royal Caribbean for about 12 years now, and have loved every single cruise. The latest was out of Galveston to the Western Caribbean and while the ship does have some fantastic amenities, I was a little disappointed in the level of attention the crew gives the passengers now. I am accustomed to being able to sit just about anywhere on the ship, on deck by the pool or in the theatre waiting for a show to begin, and having someone come by carrying a tray of interesting tropical drinks already made-up to choose from or to take and bring you your drink order. This cruise, they pushed the drink package really hard on the first day, so I purchased one only to find they now have instead of 10 or so waiters walking around the deck at any given time, just one or two, leaving you to have to go to the bar and wait in line and then only one or two of the bars would be open, and only one or two bartenders making drinks. This really put a damper on the fun times. The drink package is really very expensive and in order to get your money's worth, you really have to drink a lot. I just can't drink that much. I'll never get another drink package again unless the prices come down drastically. Also, there were no headliners in the theatre this time around, but the entertainment was well performed. Read Less
Sail Date January 2015
Just completed sailing all 5 Voyager Class ships and we love them! You wouldn't believe me if I told you that we have booked them all just by chance and was not even looking for the Voyager Class when we booked the last 3 sailings ... Read More
Just completed sailing all 5 Voyager Class ships and we love them! You wouldn't believe me if I told you that we have booked them all just by chance and was not even looking for the Voyager Class when we booked the last 3 sailings with RCCL, it was pure luck and chance. Enjoyed the ship and the crew, loved eating at Chops Restaurant for a little special treatment. The Diamond Lounge service was to much to ask for and the service and friendliness of the staff was a warm welcome as this was our first time using the Diamond Lounge. The gym needs some updating and repairs as it is falling apart (water leaks, showers not working, steam room was cold, equipment old and most not working properly). The rest of the ship and amenities were great and we had a great time. Zip Lined in Roatan---A+ Awesome Zip Lined in Belize---C- Not enough stations, no safety briefing. Lunch was unexpected and was fantastic local cuisine. Cozumel, Took a taxi downtown and did some shopping, walked all the way back! Good times and sore feet. Read Less
Sail Date January 2015
We cruised on the Navigator of the Seas on January 4th, the week after the New Year’s cruise. The ship is beautiful and very spacious. We had a Superior Ocean View (balcony) on Deck 6 that was very comfortable, cabin 6240. The crew is ... Read More
We cruised on the Navigator of the Seas on January 4th, the week after the New Year’s cruise. The ship is beautiful and very spacious. We had a Superior Ocean View (balcony) on Deck 6 that was very comfortable, cabin 6240. The crew is really friendly. We are Diamond Plus members, but we chose to visit the Diamond Lounge because of the friendly staff there, including the Concierge, Mahmoud Messaoudi. He always seemed happy to see us. The appetizers were better than we remembered on previous cruises. The Diamond Lounge has an outdoor area where you can watch the Rock Climbers, soccer players, basketball players, dodge ball, and volleyball. And the beautiful ocean views. . . As Diamond Plus, we also had (3) drink vouchers pre-loaded onto our SeaPass cards every day to be used between 4:30 PM – 8:00 PM. So if you wanted to visit the pub, or Vintages, you could get the same drinks that are available in the Diamond & Concierge Lounges. We also enjoyed a “Top Tier” event in the Star Lounge on Day 6. It was a very nice cocktail party with entertainment. The ice show was amazing. We had an excellent lunch at Giovanni’s. The food in the Windjammer was always hot and they offered an excellent variety. Drinks were quickly offered and refilled. Managers hovered around, making sure everyone was happy. An awesome cruise, thanks to the crew of the Navigator of the Seas!   Read Less
Sail Date January 2015
My frame of reference for this cruise was a cruise in 2013 on Norwegian Pearl to Alaska. Right off the bat the first thing I can tell you was the Service on RC didn't seem anywhere near the level we got on Norwegian. It did get better ... Read More
My frame of reference for this cruise was a cruise in 2013 on Norwegian Pearl to Alaska. Right off the bat the first thing I can tell you was the Service on RC didn't seem anywhere near the level we got on Norwegian. It did get better as the week went on and there were parts of five star service mixed with zero stars along the way. Perhaps thats a reflection overall of management but staff on Norwegian just seemed happy. Staff on RC for the most part did not. Embarkation: An absolute nightmare in Galveston. Waited in line 2 hours with 4 kids. They clearly did not have enough staff and the entry was not attended and we counted 100s of folks that would skip the line when they were not looking. It was chaotic to even figure out if you were in the right line until you made it inside the building. My suggestion is to skip the "assigned" time they give you and either come early or late. Once on board: not enough staff to help direct you. Apparently they were handing out lanyards for the kids but only on Promenade deck. By time we got there it was drill time so they told us to come back afterwards only there was nobody there and nobody seemed to know if they would return. Ended up having to pay $7 for 4 lanyards, two of which broke two days in. They should have notified us at check in where to take care of the kids stuff right away. FYI being your own lanyards for your kids sea passes. Luggage: Actually I was shocked how quickly most of the luggage was by our door. That is with exception of my husband's. We kept asking and kept being told of they will deliver it by 7. by 9:15pm when it still had not shown up we got a call that he had to go down to Deck 1 to retrieve it. When he got there they were rude and insisted that he had an iron in his luggage. He had absolutely nothing in there and proved it to them. There was a retired general that apparently was in the same situation and he gave them an earful. Get better scanners. We had another member of our family's luggage also detained for no reason. Drink packages: I was basically sent on a wild goose chase to order drink packages for the kids. They didn't appear to have stations set up like the Norwegian did right away that made sign up easy. I asked multiple people and got a different answer every time I asked. Finally waited in line at the bar and signed up at the bar after holding up other people in line wanting drinks. Trying just to get a bottle of water was difficult. The bar tenders at multiple bars were rude if you were not there to order mixed drinks. I paid $19/day for the upgraded drink package and you should not have to wander around trying to find water. The best places I did find was at Starbucks when I would get my morning coffee, or the windjammer bar BUT having to sign a zero pay receipt every single time was annoying. We paid for the drink package so it would be easier. It would be nice to have at least a machine or little kiosk dedicated to drink package so you could get a soda or bottle of water more easily. I finally started tipping the Starbucks guy extra so that they would allow more than one bottle. Unless you drink a specialty coffee, the fresh squeezed OJ and a smoothie ever day of your trip the package may not be worth it. I didn't drink much soda but did have coffee and OJ everyday and tried to get my two bottles of water a day. Food: Windjammer-this place like any of the common free eating spaces was packed and the food seemed to try to be too much to everyone. I would have preferred the staples each day like the salad bar but a theme for each day like Italian pasta bar or Mexican day. Often times hard to find a seat. When asked about Gluten free options like bread even though there was a sign they seemed to have no clue. They needed more obvious choices for GF. There didn't seem to be any other options for casual breakfast and dinner. On the Norwegian we had several different places that we could go. I don't think I saw them set up lunch ever on the pool deck like we had with our previous cruise. We had main dining room every evening. Again my issue was mainly with GF options especially for dessert. A staple should be a flourless chocolate cake which was available every day on the Norwegian Pearl. The creme brûlée ended up being the go to for this trip but the rest of desserts labeled GF were really not very good at all. For entrees it as easier and I stuck mostly to fish which for the most part was pretty good. Our wait staff- two of the three were phenomenal and one was horrible. We would fight over who got the good waiter's table every evening (we had a family group of 25). The same horrible waiter at end of the week kept insisting that we give the staff high marks and told us that if we didn't it would reflect poorly on the other two. Not wanting the other two to suffer we agreed to give them the best marks but its ridiculous that we were not able to evaluate him separately from the other to. He really had no business dealing with people, and he certainly had a lot of gall to insist that we give him high marks. Izumi- by far the best meal of the trip. Service was outstanding and so was the food and the view. Wish I had discovered before the last night! They did run out of edamame though so we didn't get any. Thought that was a bit weird. Food in the Cafe on the Promenade was nothing that was GF for me but the kids enjoyed picking up snacks. All in all for that many people they needed more options for breakfast and dinner to spread the people out from the Windjammer. Ship: The ship is beautiful and probably is the best part of the trip. I loved the open Promenade. You don't feel like you are always on a ship and feels like you have space to move if you need it. Norwegian Pearl was very compartmentalized and claustrophobic at times. RC has done a great job in designing their ships. There was plenty for the kids to do from putt putt, climbing wall, ping pong, arcade. They didn't have any interest in the kids program because they didn't have the best experience on Norwegian with that. I think RC probably does a better job with the kids program from what I could tell and I wish they would have given it a try. I loved the big screen TV by he pool but they were still showing Christmas movies for some reason even though we were two weeks into January. The best show was the comedy show which was high caliber entertainment. Never could figure out how to get tickets to the skating show although the kids would have loved it. They did ice skate and had a good time. The other salute to broadway show we saw was pretty bad with exception of the lead singer. I have seen better hight school productions. The other comedy show was pretty decent. Overall the entertainment was better than the Norwegian. Rooms: I thought the room (balcony) was really nice and a little bigger than what we experienced with Norwegian. The AC never really could figure out how to work right and it was a little stuffy and you can't really just open the door on the balcony without creating a wind tunnel. Plenty of room though for our two suitcases and to put all my clothes away. I also thought the shower was really nice. Unfortunately the weather was not cooperative leaving the Gulf of Mexico and we had 10 foot swells the first day at sea. Not a lot to see on the Balcony except waves crashing! The bed vibrated for two days which made it difficult to sleep. Also the pillows were so flat. Ended up with a backache every day I think from the bed. We had the kids across the hall in an interior four bunk room and they had a decent amount of space for them to retreat to. Our room attendant was really nice and one of the few on the ship with good customer service. Leaving the Ship: Again another total disaster. Not enough staff to help regulate the lines. We showed up at our appointed time and ended up waiting on a pile of luggage for over an hour just to get off the ship. People were cutting in lines again and we had folks that came off the elevator 45 minutes after we did disembark the same time we did. They have got to figure out a better system for this! Customs in Galveston was actually a breeze and for one was happy when the pushy non us citizens got a bit of Karma and had to wait in the longer non citizens lines. Earlier they had basically shoved one of my kids out of the way to get off the ship. People say Americans are rude but my experience was the opposite on this trip. Maybe Texans are just more friendly, polite and follow the rules. All this being said we are giving RC another shot in September with Allure of the Seas in Europe. I do love their ships and hoping for a better level of customer service next time.   Read Less
Sail Date January 2015
Our overall experience was good, but the cruise was a bit underwhelming. Getting from the airport in Houston to the cruise terminal takes about 1.5 hours and is very expensive ($150-200 one way). This added a lot to our budget ... Read More
Our overall experience was good, but the cruise was a bit underwhelming. Getting from the airport in Houston to the cruise terminal takes about 1.5 hours and is very expensive ($150-200 one way). This added a lot to our budget unexpectedly. There were long line ups at embarkation even though the cruise line tried to stagger visitor arrival. We had a nice aft balcony cabin (we booked a guarantee room), and a great cabin steward. We had spectacular service in the main dining room. Food overall was good, but we found food at the Windjammer buffet was routine. Overall service was slow there and tables not cleared quickly enough and it closed from 3-5 pm. Coke cards were pretty pricey at $150. The food at the Chophouse and Giovanni's was very good, worth the price. The design of the ship with the central "street" was good for getting everyone together. Music was good with live bands playing somewhere all night. Entertainment was some of the best we have seen, with high quality production shows, a parade, a 70's dance night, an ice spectacular on the skating rink, late-night comedians and The Quest, a hysterical audience participation show you won't believe. The ship has a free Flowrider, rock wall and mini-putt. The ship was clean and never felt crowded. There were always deck chairs available and the adults-only pool area was tranquil and calm. Disembarkation went smoothly as did the transfer back to the airport. In summary, it was a good cruise, but we felt that the cruise line was cutting back a bit (limited dining hours, no toilettries, etc). Read Less
Sail Date January 2015
Embarkation was fairly smooth Dining: The food choices have have steadily gone to a lower standard. For this New Years Cruise a Significant WINE. Champagne selection was NOT Available...only the expensive stuff was offered...makes you ... Read More
Embarkation was fairly smooth Dining: The food choices have have steadily gone to a lower standard. For this New Years Cruise a Significant WINE. Champagne selection was NOT Available...only the expensive stuff was offered...makes you wonder why. They even cut out " O Sole Mio".....I guess this will increase their Stock Holders portfolio?...Someone in RCL's organization needs to be fired,,,,,,,,this does not cost anything ....and PEOPLE LOVED IT Not one (1) ice carving....and this was supposed to be a Holiday cruise. Entertainment was ok. The comedians were good. However is you are a Ballroom Dancer don't bother. RCL must think all TEXANS are HICKS. TOOOOO much country!!!!!!!!!!!!!!!!!!!!!!!!!!!A band playing a variety of music would have been nice.. A final observation: Congratulation to RCL........You are very close to achieve equality with Carnival and Norwegian....but then why pay premium...any answers? Read Less
Sail Date December 2014
We cruised over the Christmas holiday with our two adult children and their spouses. Everyone had a very good time and we would do it again. (We have been on several cruises in the past but this one was the first over a holiday and it was ... Read More
We cruised over the Christmas holiday with our two adult children and their spouses. Everyone had a very good time and we would do it again. (We have been on several cruises in the past but this one was the first over a holiday and it was a great way to get the family together for the holiday and enjoy an adventure together.) RCI has done a nice job in redecorating the public areas and rooms – very pretty. We booked a junior suite on the tenth deck for us, and outside cabins on the seventh deck for the kids. We have always booked junior suites on past cruises and I was concerned about the cabins the kids had, but they were wonderful! I still prefer the junior suite because of the extra amenities (early boarding, bathrobes, etc.) and the balcony, however I was impressed that the outside cabins were as nice and roomy as they are. The room stewards for our cabin and our adult children’s cabins were all fabulous, as always, on RCI. “Gift” orders on the RCI website for the cruise were hit-and-miss. My son’s in-laws ordered items for all of us, and a special package for their daughter and our son in celebration of their 2nd anniversary and not all of the items (such as the champagne) arrived. The “gift” items are very expensive to begin with and to not have items show up as ordered was a big disappointment. We used “My Time Dining,”, scheduling dinners around shows and busy excursion days, as worked best for our group. For some reason we were unable to schedule dinner times through the RCI website until just a few days prior so some time slots we wanted were not available. We tried to rectify the problem with the help of RCI Customer service, spending many hours with several customer service reps, however they could not figure out what was wrong, and could not book reservations for us either. We were very disappointed in that because we’ve had great success with My Time Dining reservations on previous cruises. Wondered if something was wrong with their web design…. We dined at two of the specialty restaurants – Izumi and Chops – and other than the fact that we were unable to make reservations on-line and had to wait until we were on board – the experiences and food were very good. The food in the Windjammer is reasonably good with a lot of variety so there is something for everyone. The Dining Room food was good – although we felt it was not as good as it had been on past cruises and we wondered if RCI had lowered the quality a little. The service was spectacular – the waiters, assistant waiters and the wine steward (who was an adorable young women with a great sense of humor!) The shipboard entertainment was terrific. We especially enjoyed the Ice Dancing Show and the Headliner Show featuring James Stephens III, a comedian who had us laughing through the entire show. The Christmas holiday seemed to have fully penetrate the ship which was dressed in a very festive mode with a huge Christmas tree on the Promenade deck – providing a wonderful place for family photo ops. The entire staff and our fellow passengers all seemed to be enjoying the holiday spirit and were more than pleasant. The ship was full (3,500+ passengers) with many multi-generation family groups. For the most part this was not a negative with the exception of a few families who let their young children run rampant causing problems in some hallways, stairs, and with all the buttons pushed in the elevators (because they thought it was funny). Most parents were very responsible so the problem was limited to less than a dozen kids.   Read Less
Sail Date December 2014
Navigator of the Seas, December 21 – 28, 2014 Route: Seven day cruise: Galveston-Cozumel-George Town-Falmouth-Galveston. 1. General Comments: A pleasant Christmas cruise. We are regular cruisers and were last on this ship in August. ... Read More
Navigator of the Seas, December 21 – 28, 2014 Route: Seven day cruise: Galveston-Cozumel-George Town-Falmouth-Galveston. 1. General Comments: A pleasant Christmas cruise. We are regular cruisers and were last on this ship in August. Purpose of this cruise was to just RELAX. We booked a junior suite on the ninth deck. Details below. We also used “My Time Dining,” and it worked despite a hiccup (below). The entire top level of the three level dining room was for this type of dining. We had the same wait staff for the entire week. Ordering “gifts” on the RCL website for the cruise were hit-and-miss. First, orders cannot be made totally on-line. You look at the website and either phone an 800 number, or print off an order form and fax it to RCL. Our order for a bottle of champagne to be served in the dining room on a specific day worked perfectly. Our order for a two-foot tall Christmas tree from the flower section of the website went no-where. In my first phone call, the clerk could not bring up the item on her computer screen. She finally gave up and told me to try later. In my second call a few days later, a different clerk was able to bring up the tree on his screen, but then he put me on hold. On his return, he told me the tree was “sold out.” Our cruise agent was equally unsuccessful to make an order. Our assumption is that the little tree was not available in Galveston, and RCL just did not want to admit that it could not supply it. 2. Embarking: We left our Galveston hotel at 10:30. Despite detour traffic throughout downtown due to a walk/race in progress, dropping my wife and bags at the terminal, parking the car, taking a shuttle, getting through security, and checking in, we were on board around 12:15 and in our cabin by 1pm. Suitcases appeared at our door before 2pm. 3. The Navigator of the Seas: The junior suite is the way to go. Plenty of space, and plenty of storage space, including a walk-in closet. Suitcases fit well under the bed. A tub shower in the bathroom. The cabin has a small safe and a small refrigerator (never used it). There is a TV that receives movies, CNN (International only), ESPN, shipboard activities, and other channels. You get a daily planner in your cabin the night prior. You need to read it carefully as there are very few announcements on the PA system. While you get a daily planner, there is no newspaper. You have to get your news from the TV. It takes a while to get a handle on what is where on the ship. Maps and interactive “help” panels are at each elevator lobby. There is a large children/teens area and programs for them. 4. Meals: Food in the Windjammer buffet - which almost everyone uses for breakfast and lunch - is good. There are plenty of choices at both meals, and you can eat as much or as little as you want. It is a bit hurried, though, and not a place for a slow meal. The dining room’s food was good but not imaginative. The Christmas turkey dinner was fine, but certainly nothing special. We only used the dining room for dinner, although it is available with open seating at breakfast and lunch. Food portions are of respectable size, and if you don’t try to eat all the courses everyday, you should not do bad weight-wise. Wine steward duties were handled by our assistant waiter. This meant having to tell him what we wanted by the item number on the wine menu. Arranging My Time Dining on-line was a pain. For the longest time, the dining page on the RCL website did not work. The website posted an apology; even our cruise agent was only told that there were “computer problems.” Only on December 10 was our agent able to get My Time Dining time for us – 6:30 – as our requested time of 7PM was not available (!). We were advised to try to change the time after boarding. We did, and the staff person handling the times very quickly and efficiently adjusted our reservations to the closer time of 7:15. That this could not be handled on-line remains a puzzle. We had made reservations on-line for the Izumi specialty restaurant. A very pleasant meal with good tempura and sushi. There are other food outlets around the ship as well as a goodly number of bars including a pub, and a wine shop. You cannot go hungry or thirsty. 5. Dressing for meals: For this seven day trip it was two formal, and all the rest casual. Formal attire for men appears to be defined by age: seniors are in tuxes or suits; next generation is in jackets and maybe a tie; youngest generation is in pants, shirt, and tennies. Maybe it’s time for RCL to drop the “formal” category. 6. Fellow Passengers: As this was a Christmas cruise, the ship was full (over 3,500 passengers). There were many large multi-generation family groups, both from the US and Latin America. There were a few announcements reminding parents they were responsible for their children’s behavior, indicating there were some issues. 7. Shore Excursions: A word of advice: make your shore excursion reservations on-line! Otherwise you will either have to use the not-so-user-friendly on board TV system to make your reservations or stand in line at the excursion counter. The on-line billing goes direct on your credit card and not on your shipboard account. If you know the ports of call and want to travel by yourself, then, of course, you don’t need the ship’s tour office. RCL’s tour prices are not cheap; you are paying for the convenience of having the ship organize the tour rather than you doing it after you get ashore. Also, if you obtain your tour through RCL, you have support when there is a problem, eg, the ship will wait for you if the tour is delayed. As the captain announced, “Be on time. If you are not, you will be able to take that rare photo of the departing ship.” As we have been to these ports before, we only poked around the pier areas and otherwise enjoyed the quiet ship. We were six ships in Cozumel, and we were another six ships anchored at George Town. George Town was especially crowded with cruise passengers. We were the only ship in Falmouth. 8. Shipboard entertainment: The ship has a daily schedule full of activities for all tastes including the surf rider, the rock climbing wall and the ice skating rink. We did not see any of the shows. The casino was of good size and the payoffs did not seem to be much worse than Las Vegas. There will be plenty of opportunities for you to have your picture taken by the ship’s photographers--pricey, but a good souvenir. There are various venues for night owls. Sing-alongs with Phil Anderson in the Schooner Bar are always popular with C&W fans. The former separate library and card room are now merged into one, resulting in many card and domino games being played and very few books on the shelves. Want to read on this ship? Bring your own material. 9. Tipping: Not a problem if you sign up for the recommended amounts (for cabin steward, waiter, asst waiter, and head waiter). The amounts are charged to your shipboard account, and the tips are taken care of electronically with the staff. If you use My Time Dining, you will be billed the full tip amount when you book your cruise. You only need to tip separately (cash) the person who brings you room service. Your bar bill automatically adds 15 percent. 10. Settling of Accounts: During your cruise, anything you purchase on board is punched into a computer; you sign one copy of the ticket and you receive a copy. You can track your account on the ship’s TV channel. On Sunday morning you receive a paper final statement of your account. 11. Disembarking: On Saturday you will receive luggage tags with numbers. You also receive a sheet of paper telling when that number will be called for disembarking and where you have to be waiting in order to hear the announcement when your number can leave the ship. Your bags have to be out by 11PM, breakfast is early, and you have to be out of your cabin by around 8:30 and in your designated waiting area. Again, you will only hear the announcements in the waiting areas. This cruise turned out to have the fastest disembarkation we have ever gone through in Galveston. We left our departure waiting lounge at 8:40 (20 minutes early) and were out of the customs and immigration hall with our bags at 9:20. We drove out of the parking lot at 9:35. Texas Taxes: After going through immigration and customs, we did stop at the Texas TABC table to declare our one bottle of booze. We paid $3.75 ($3 administrative fee and 75 cents tax), received a tax sticker for the bottle and were on our way. 12. If anyone has questions, send me an e-mail at LTC519@satx.rr.com. Fred Groth San Antonio, TX   Read Less
Sail Date December 2014
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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