17 Helpful Votes
Sail Date: January 2017
GENERAL: We have cruised many times and experience has taught me to look at a reviewers experience level - i.e. new cruisers think everything is great, but experienced cruises see more objectively. Our vacation was ruined by Navigator ... Read More
GENERAL: We have cruised many times and experience has taught me to look at a reviewers experience level - i.e. new cruisers think everything is great, but experienced cruises see more objectively. Our vacation was ruined by Navigator of the Seas. EMBARKATION: * Complete disgraceful mess * * * * * much worse than other ports * No communication, no one outside the building providing info about bags. No one providing any direction inside the building, asked guy about the Crown and Anchor line, he sent us to the top tier line which got us dirty looks. You follow instructions from RCCL people and they get angry with you. We will NEVER use Miami, least for RCCL, again. Worst experience. THE SHIP: Navigator is "Voyager" class so based upon experience we expected quality. However, this was a ship BADLY in need of maintenance time in dry dock, it was last refurbished in 2014 and was in poor condition. * A/C worked poorly in both cabins (we had to be moved after 4 days) due to balcony doors leaking * Toilet overflowed filling the floor with water, leaking onto the cabin carpet * Toilet stopped flushing (caused us to demand another cabin) * Balcony paint in poor condition, rust showing * Bed was very hard, blanket rolled up under sagging section to prevent sagging * Hair dryer not working * Carpet moldy smell due to toilet overflow * Hallway carpet outside cabin moldy smell due to bathroom leak DINING: Windjammers food had really degraded since we sailed Oasis in 2015. Breakfast had the same items daily, 'hash browns' seem to be McDonalds prepackaged product, almost no food from scratch, just poor quality like I've never seen in my prior 10 cruises. Lunch a bit better. Some variance, quality slightly better, deserts fair at best. The main dining room experience may have been good for some but not for us. Food was fair at best and has really degraded, cheaper quality meals and meats. Beef tenderloins used to be a whole piece meat, now its 2 thin slices. Quality entrees such as Beef Wellington, Swordfish, Beef Bourguignon, and others are gone. Duck served one night was VERY tough so I gave up on one of my most desired dishes. Lamp chops good but very THIN and each of the 3 chops gave only 2 bites - 6 bites total. Did have prime rib 2 nights though. "Creme Brulee" was NOT made from either eggs or cream (that's how they are made), some crappy corn starch based junk, mine at home is vastly better and real. But the really troubling part was our waiter, hands down the worst we've ever had. A good waiter must do more than take your order and bring plates of food, local restaurants do that. The most important job is to provide recommendations on food and explain how the food is prepared and served. WHAT will we get on the plate and WHAT is especially good. He didn't do any of that. After 5 nights we gave up and started listening to a nearby waiter for his recommendations. The next night we resorted to asking him directly, in which case our waiter quickly ran over to cut him off by taking our order. He couldn't explain how food was prepared or served. Part of cruising is the dining experience which is heavily influenced by the waiter's knowledge and skill, which he lacked. Perhaps the trouble was his English, he said little and was hard to understand. On day 7 (of a 9 day cruise) I had a bad meal in dining room that upset my stomach and lost the contents an hour later. The following day my stomach was upset all day long. But it was in the early hours of day 9 that I spent much of the evening on the toilet with diahrea. The next morning on day 9 I went to the ship's medical facility and was treated for, what they would NOT say, was food poisoning and they followed CDC prootcol for the Norovirus. I know this is the case as my wife is a nurse and were know others had the same. Being the case I was then restricted and imprisoned in our cabin. My wife got sick also. After that room service of bland food was all I could order, it took a long time to deliver, and was completely tasteless and cold. We couldn't wait to disembark the ship. POOR COMMUNICATION: * Our fist cabin attendant was NOT informed of bathroom problems in our first cabin despite 2 calls to Guest Services. * Our 2nd cabin attendant was NOT informed we were moving to another cabin and I had to explain WHO I was and WHY I was in, what she thought, was an empty cabin. PROMISES MADE BUT NOT KEPT: * Dining room manager DID NOT followup with table request issue on day 1 as promised at 2:30 PM. This had to be resolved at the start of the dinner seating who knew nothing of our 2:30 PM request. * Guest Services did not send anyone to first cabin to clean up toilet overflow despite 2 requests. Cabin attendant was unaware there was a problem in our cabin (communication issue). * Guest services promised they would take an inappropriate charge off our account for a complimentary movie but did not (we cannot get this resolved). * Guest services promised to deliver an updated statement to our cabin reflecting a credit for the inappropriate charge but did not. We still no documentation of charges. NOTE: On day 2 we asked for another cabin and were denied by the Guest Services Manager, Tyler Parker, who said no other cabin was available. On day 4 a cabin became available despite the fact the ship was at sea so it was impossible to disembark the ship. Guest services lied to us on day 2 about no other cabin available and they were perhaps the biggest disappointment on our cruise. Guest Services talked, gave excuses, made promises, didn't keep them, and then treated us like we were the problem. All problems stated above stem from management which means they are not competent (Hotel Director, Restaurant Manager, etc) because they keep themselves isolated from customers to avoid problems. CONCLUSION: This was hands down the WORST experience we've ever sustained. Further, we entrusted Royal Caribbean with our hard earned money and it was wasted on this cruise, we did not get the services we paid for. At this point we cannot trust Royal Caribbean with our vacation money because they own Navigator and keep it at sea in poor condition with bad management. Read Less
2 Helpful Votes
Sail Date: December 2016
Loyal RCL customer 91 RCL & 45 X cruises. but this was my all time worst cruise ever !!! It saddens me greatly to rate NOS so low but this may be too high ! Rarely saw anyone from the hotel department with strips around the ship, I ... Read More
Loyal RCL customer 91 RCL & 45 X cruises. but this was my all time worst cruise ever !!! It saddens me greatly to rate NOS so low but this may be too high ! Rarely saw anyone from the hotel department with strips around the ship, I think the officers were hiding from the unhappy guest which only amplified the problems ! Customer Service Desk was extremely slow because they were hoping guests would give up and go away which only lengthened each guest visit ! Food Absolutely Horrible and ran out of some main courses mid-meal ! Head Waiter, Waiter, and even the Asst Waiter consistently apologizing for poor quality of food, worried it was going to affect their service rating ! As an seasoned cruiser I saw that it was a Chef problem, I actually lost weight ! Crow & Anchor program non-existent ( no loyalty ambassador ), lunch with an officer an insult ! If this was my first RCL cruise I probably would not come back ! Read Less
1 Helpful Vote
Sail Date: December 2016
After 47 or 48 cruises. Nav Dec 4 ,2016 was boring. Cruise director. Boring. Not very visible,,poor planning. Day of arrival.,,after traveling all day. Embarkation,,,muster drill,,luggage arrival,,unpacking. Dinner. Welcome show,,what ... Read More
After 47 or 48 cruises. Nav Dec 4 ,2016 was boring. Cruise director. Boring. Not very visible,,poor planning. Day of arrival.,,after traveling all day. Embarkation,,,muster drill,,luggage arrival,,unpacking. Dinner. Welcome show,,what were you guys thinking 11pm 70's party, parade,,crazy. Went to bed,,sorry we missed it. Shows. boring. No musical production. No singers and dancers,,we deserve better than a juggler for entertainment,,This was my 5th time ,,going back to 2003. 2005. 2008 April 30 2015' and now. Sorry. No plans to return,,,I am a Diamond Plus. Rccl look out,,other cruise companies looking for my money,,Toby Nathanson. Aka The Godmother Jr suite. Alan,,the concierge was outstanding,,answered all questions. Ready to be helpful,Dinner at Giovonies was very good,,we had 10 in our group. All adults ,,no children matra d accommodating,,,,,dinner in dining room pleasant. My time dining,,food was very average,,,nothing outstanding,,I personally not a gourmet eater,,so for me it was fine. Always watching my weight. ,, To sum up my experience on Nav Dec 4,2016. Cruise was ok,, Two weeks prior. I was on the Grandeur out of Baltimore Nov 12 to Nov 21,2016. That cruise was Outstanding. Thanks for listening.... Read Less
5 Helpful Votes
Sail Date: November 2016
We have been cruising for years and always had a wonderful time.We had never booked with Royal Caribbean, but heard great things about them. Sadly this was not the case on Navigator of the Seas !! We arrived at the port a couple hours ... Read More
We have been cruising for years and always had a wonderful time.We had never booked with Royal Caribbean, but heard great things about them. Sadly this was not the case on Navigator of the Seas !! We arrived at the port a couple hours early and expected a wait, but not to be bused over to Bayside and never picked back up. Most people had to get a cab back to the ship in fear of missing the sailing. When we finally arrived back at the port it was to LONG lines of VERY angry cruisers waiting to board and we were screamed and yelled at for being moved to the front of the line. The dining room staff was GREAT, and the only place on the ship that had palatable food, the rest was TERRIBLE. First time I have ever been served a crab cake made with imitation crab meat.....GROSS !!! Prime rib was on the menu, but we were told they were out when we tried to order it. We purchased the drink package only to find out they did not offer the brands they had listed on their website. Toilet was backed up the first two-three days and the A/C was a hit and miss adventure. We had some sincere "I am sorry" from the staff and we received an apology note and fruit plate from the dining room staff on our last cruise day. Very sad when your waiter has to apologize for the food he is serving you !!! NO poolside entertainment, they had a small band that played for 1-2 hours each day at sea and a few contest. We truly could not wait to get off this ship !!! Read Less
2 Helpful Votes
Sail Date: November 2016
Ok so where to start, so many things to say. First of all, we had to wait 4 1/2 hours in line in the heat just to get on the ship. We never went to a terminal. It was a tent that was even hotter inside to wait in more lines. After a couple ... Read More
Ok so where to start, so many things to say. First of all, we had to wait 4 1/2 hours in line in the heat just to get on the ship. We never went to a terminal. It was a tent that was even hotter inside to wait in more lines. After a couple hours they finally started passing out water while we waited in line. We didn't leave until 6pm and when we got onboard there we didn't get to grab a bite to eat because we had to go immediately to the muster drill. By the this time we were starving and went looking for food. Could we find any? NO!!! We were supposed to wait for the dining room to open. I had an anxiety attack at this point and started crying and begging for food so I went up to one of the waiters and started yelling at them that I just wanted food and to sit down. Something to the effect of: "Can't we even get fed on this stupid ship? I just want some food and my feet hurt and I want to sit down already. We've only been waiting for hours in line!" Yes, embarrassing, but it happened. I've got to say they found me a seat and within two minutes moved us into the dining room. Probably to keep everyone else from rioting. After A glass of wine and some bread I started to calm down, ate and went straight to the stateroom and to bed. Everything was ok until we got to the royal Caribbean port in Haiti. We booked an excursion for jet skiing. With our friends. The staff on the excursion was rude and antagonizing. The chicks name was HANNAH and she gave us misinformation and was rude to us because we are middle age and treated us like we were geriatric. She almost let our friend drown because she didn't follow safety protocol or recommendations for the excursion. After 30 minutes of our friend in the water she decided to stop laughing and saying Ebro thing was cool and called for help. After the boat came and took our friends away we just wanted to be done and on our way. They charged us twice for the locker because of their mistake. The port shopping was horrible because the people are so aggressive and rude. Plus, they lie to you just to get you to buy. One guy actually got in my husbands face and told him "LOOK AT ME! I'm taking to you." The only good thing was that the ship provided food and beverages. On Wednesday night there was supposed to be a Latin pool party but the whole deck got flooded from the pools because the ship was rocking so badly since we sailed that it was cancelled because they were worried the band would get electrocuted. So were we. They told everyone to go to the Cosmopolitan Club to continue the party. That was a disaster. The do apparently didn't get the memo and some old lady started yelling and cussing at him that no one liked his music and to play something else. When he did, she started yelling at people to get up and dance, so we left. At 1am, said lady was leading a protest two decks below us, stomping and chanting "This stupid "A" (profanity) boat sucks!" because they closed the only dance club early. This went on for 30 minutes. At 4am there was an explosion and I thought the ship was sinking. Never found out what that was about. For the first 3 days the hallway smelled of sewer. There was only one dance club on the ship. The Latin band was awesome! But they only get a corner the deck and it was super crowded because it was the only place that had decent dance music. I called and bought a gift for my husband for our anniversary, which was on the 29th. I waited all day and nothing came. Next day we went to guest services and to find out what happened and they apologized for the error, which I they never said what happened but they ruined the surprise. They tried to make up for it and offered us a bottle of champagne, which we never recieved. They also offered us dinner at one of the premium restaurants to make up for it. That was nice, but ,y husband woke up sick and it wa on the last day of the cruise so I had dinner with my friend and not our anniversary dinner. So no anniversary celebration for us on the ship, thanks to ROYAL CARIBBEAN. Needless to say, we will never ever travel with them again. Worst vacation of our lives. Read Less
Sail Date: November 2016
Mom has liked Royal Caribbean in the past - it's a older crowd (she is 82) and she feels more comfortable. We had problems after problems. The guy at the desk told me 2 things about WIFI that was WRONG and they keep telling me to ... Read More
Mom has liked Royal Caribbean in the past - it's a older crowd (she is 82) and she feels more comfortable. We had problems after problems. The guy at the desk told me 2 things about WIFI that was WRONG and they keep telling me to call Verizon. It's their fault. Horrible customer service - paid for WIFI and it does NOT include calls or text - just data. So many things went wrong. From having my 82 year old mom stand in the sun for 3 hours waiting to board, to a room that is in badly need of some repairs. Our room had a wind tunnel noise and it took maintenance 2 days to get this fixed and kept us up for hours. I bought souvenir T Shirts ( NOT from this itinerary mind you!_) and they all shrunk ! So many things went wrong. The mattress was hard. There was a black ring around the toilet, no tissue in bathroom. Food choices were bland. Try another cruise line. Read Less
Sail Date: November 2016
We chose this cruise because Royal was supposed to be better. IT'S NOT!!! Boarding was a nightmare. The bussed us off to a park and didn't return to take us back for hours. People were taking cabs back to the port thinking ... Read More
We chose this cruise because Royal was supposed to be better. IT'S NOT!!! Boarding was a nightmare. The bussed us off to a park and didn't return to take us back for hours. People were taking cabs back to the port thinking they were going to miss the boat. When we got back people were lined up for hours in the hot parking lot. The guest started fight with each other because some were cutting lines because no one knew what to do or where to go! The food on the boat was uneatable, the Scallops smelled so fishy we couldn't eat them and the selection on the menu was mostly cheap stuff like chicken or sold out, they would replace it with something even less expensive. The drinks were made with bottom shelf alcohol unless we ask for a better quality, the bar tenders only knew how to make a few drinks or were told to keep it simple. What they have advertised as the selection of bourbon they do not have on the boat even when we ask for it. Don't order the drink package!! Live entertainment by the pool was only around 2 hours a day. When all of the staff was apologizing to ALL of the guest it was obvious the boat was cutting corners to save money. I will not be booking on Royal again!!! Read Less
8 Helpful Votes
Sail Date: November 2016
I just returned from a 4 night Royal Caribbean cruise on the Navigator of the Seas. It was such a terrible cruise experience. My family and I cruise a lot, mostly on on Carnival and Norwegian. We have taken one Royal Caribbean cruise ... Read More
I just returned from a 4 night Royal Caribbean cruise on the Navigator of the Seas. It was such a terrible cruise experience. My family and I cruise a lot, mostly on on Carnival and Norwegian. We have taken one Royal Caribbean cruise before, and it wasn't great, but we decided to give another ship a try. Bad decision. Check in was so bad. It took forever and the agent we were dealing with lied to us and told us we must give credit card onboard for expenses, that it cannot be done with her. So, we had to wait on a 30 minute line at customer service to do so. NO food was available except absolutely disgusting sandwiches and pizza at the Promenade. DISGUSTING. We checked into our cabin and searched again for food, but nothing is open till 5:30pm. Nothing. We ate at the Sapphire dining our first night and all our entrees were so gross. Overcooked and tasteless. Our waiter was very nice, but we left hungry. Breakfast and lunch was also disgusting. Worst food I have eve had on a cruise ship. We had Izumi for dinner and FINALLY, a great meal. Next day we the at Giovanni's. Worst service and food. I went to a yoga class the next day, and the yoga teacher was either not certified and inexperienced, or just didn't know yoga at all. He didn't even do the poses properly. And they want me to actually pay for this class??? When I expressed my problems with customer service, they offered me 25% off my next cruise with them. What makes them think I would want to cruise with them again?? Lesson learned. There was so many other issues, not just the food and service. All the staff was so disorganized and it was just a waste of money. Broken toilets everywhere, the list goes on. Never will I ever cruise with RC again. Read Less
7 Helpful Votes
Sail Date: November 2016
I was recovering from Cancer, and the cruise was a delayed 70th birthday celebration. Celebration!!!! That was the last thing this cruise was. I had believed that Royal Caribbean would be a reputable company, but it seemed that you ... Read More
I was recovering from Cancer, and the cruise was a delayed 70th birthday celebration. Celebration!!!! That was the last thing this cruise was. I had believed that Royal Caribbean would be a reputable company, but it seemed that you penny-pinched in almost every corner of the ship. The shows were abysmal. Only two of them were worthy to be called shows, these were the 'Beatles' and the Ice Dance. All the rest were the scrapings of a very poor talent pool. Docking in the US was a disaster. I was incapacitated and needed a walking frame, this was the only reason that we finally got to disembark in Boston. We were told when we booked that we would have a full day in Boston, not just 3 hours and we had docked in time to have a full day. While we were queuing, we discovered that we needed another 'green' form in addition to the ESTA. Where were these forms in the six days before we docked? It was an insult to the European passengers to have to wait while preference was given to US Citizens I have never seen this happen on any of the cruises I have enjoyed. Trying to process 2,500 people in the few hours allotted to us in Boston was ridiculous. To add insult to injury, in an apology to the passengers, the captain invited us to have a drink on him. What good was that to people who had purchased their drinks package. Cabins on Decks 2/3 were flooded and there was nowhere to put the unfortunate passengers while the cabins dried out. In New York, we were told that we would have two days in the city. We arrived at 5 pm and left at 7 pm the next day, that makes 27 hours, not 48. We had been informed that we were docking in Cape Liberty, New Jersey and had made plans for transport accordingly. It was just by accident that we discovered that we were docking in Manhattan. We had understood that we would have time to have a whistle stop tour of Miami but when we arrived, we had barely enough time to get to the airport, the only part of Miami we saw was from a cab window. In essence, this trip gave us access to just two cities, not the four as per the schedule. The public restrooms were clean, but in at least three different locations the toilets had backed up and were not working. NOT GOOD ENOUGH!!! The saving grace was the dining room staff, they had to pacify a lot of disgruntled passengers. Would I travel with Royal Caribbean again? NEVER. Read Less
3 Helpful Votes
Sail Date: November 2016
No activities during the day, No exercise, dance or yoga classes. Only trivia, if you like trivia. RCCL trivia scheduled for 5:00 pm which interferes with guests dressing for dinner. Items in Cruise Compass so very hard to read ... Read More
No activities during the day, No exercise, dance or yoga classes. Only trivia, if you like trivia. RCCL trivia scheduled for 5:00 pm which interferes with guests dressing for dinner. Items in Cruise Compass so very hard to read because print was so very small and cruise director would not accept constructive criticism. Captain and Hotel director were only seen one time. Captain at top tier. Hotel Director at meal with an officer. Not friendly like other ships captains and hotel directors. Other officers and all staff were visible, friendly and helpful. Terrence, Loyalty ambassador did not care, did not follow through. Had to tell him numerous times that I was to get a block on this cruise and that I did not get all of my amenities. Transferred out on 2nd NY day and new loyalty ambassador seemed very nice, friendly and eager to learn to do the job correctly, listening to suggestions from guests.. No captains table. No pinnacle picture. Immigration in Boston was absolutely the worst I have ever seen. US citizens had no problems. But some foreigners did not finish the process until after 3:00 pm and could not go out into Boston to see the sights. There were no computers available to check the electronic ESTAs. And the ship did not have paper forms. What a nightmare. Lines and angry guests. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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