29 Helpful Votes
Sail Date: July 2017
The only things they don't charge you for apart from the snacks on Deck 5, is the air you breathe and getting off/on the ship ! Bottled water in cabin $5 plus each! Food, both in the Sapphire and Windjammer very ordinary. One ... Read More
The only things they don't charge you for apart from the snacks on Deck 5, is the air you breathe and getting off/on the ship ! Bottled water in cabin $5 plus each! Food, both in the Sapphire and Windjammer very ordinary. One meal I ate gave me food poisoning and I was throwing up for one day and unable to eat for another. Steward just changed the towels and made the bed. Many coach trips not suitable for disabled. The balcony door, the air conditioning and the phone all failed several times. Music in the Windjammer was awful and very loud. At the end of the trip we were delivered envelopes for Additional Tips. You can guess what I did with those. They don't tell you that you can cancel having tips deducted automatically from your account. Do it on the first few days. We found out and was able to stop them being deducted. There are sales on The Royal Parade every day. You can buy things much cheaper off the ship. Especially Estonia. Read Less
5 Helpful Votes
Sail Date: July 2017
We previously had a wonderful cruise on Independence of the Seas and were really looking forward to this one. It's a holiday and we were determined to enjoy it...and we did. However, we could not believe how much the standards had ... Read More
We previously had a wonderful cruise on Independence of the Seas and were really looking forward to this one. It's a holiday and we were determined to enjoy it...and we did. However, we could not believe how much the standards had dropped since our last cruise right the way across the ship. Despite a fairly recent refurb, the ship looked 'tired' in terms of decorating, furniture, fixtures and fitting from stateroom to bars and public areas. The food was of a far lower quality in the Windjammer and main dining room with a poorer choice and very dull, boring everyday menu items. I want to be wowed on my cruise. The entertainment was not great. A couple of fairly good headliners but the in-house production show had a very weird choice of musical numbers at times and are not the really spectacular shows of the past. Such a shame. We had a smile and a few words from every member of staff we met on our previous cruise. Some were great on this one, but the majority were not and several were downright surly or miserable. We had 4 complaints for guest services. Not once, did anyone take ownership or even apologise for errors. When we discovered our booking for the murder mystery night was cancelled,just a few minutes before we were due to start, not a word of apology for not being told, just, it's been re-arranged for this new date, take it or leave it. On anytime dining, we were seated in several different areas and saw how wide the difference was between servers etc. Some were chatty and informed us about what was on offer and gave good description of the food, others said nothing. I was a little annoyed on the last night when I decided to have the strip steak. When it was on the way, I overheard another server on the next table offering a fillet mignon upgrade for $10. I would have done this in a heartbeat - if our server had told us! We queued everywhere for everything and it was standing room only in the pools. RC have gone too far in terms of the number of guests on board for the available facilities. As you can tell, it was more a series of smaller things that combined to make us less than satisfied but if this is now representative of RC's cruise offerings, we will not be back. Read Less
Sail Date: June 2017
We were a group consisting of two families equalling 23 of us. The other family picked the cruise line. We were all disappointed. The motto of Royal Caribbean should be changed to hurry up and wait. For example the Captain makes an ... Read More
We were a group consisting of two families equalling 23 of us. The other family picked the cruise line. We were all disappointed. The motto of Royal Caribbean should be changed to hurry up and wait. For example the Captain makes an announcement that everyone needs to be on board by 530 and if you are not, "make sure to bring a camera to take wonderful pictures of the beautiful Navigator of the Seas leaving you behind". Everyone rushes to be back onetime and you are treated with a huge line to board the ship. The dinning room hours are very short for breakfast and lunch, especially on shore days. The leads to all the guests attempting to eat breakfast at the Windjammer. There are not enough tables for everyone so people are eating staring up like animals. the only other alternative is to order room service which takes an hour unless you ordered the night before and you pay the $8 for the convenience. The destinations were all great but we were rushed at every port. The average stay was 10-530, so by the time you got off the ship and to the city you only had a few hours to see the sites. Read Less
Sail Date: June 2017
This was on husbands bucket list and after a serious illness wanted to go whilst he could still enjoy it. The ship was lovely and on the whole the service excellent and however the service from customer services was appalling. The shore ... Read More
This was on husbands bucket list and after a serious illness wanted to go whilst he could still enjoy it. The ship was lovely and on the whole the service excellent and however the service from customer services was appalling. The shore excursions were badly organised and in Zeebrugge the exit from the ship was absolutely appalling and utter chaos. Unlikely to book with Royal Caribbean again. We paid additional for a balcony that we were unable to use for 4 days as maintenance was taking place. Shore excursions were badly organised and for the most part a complete shambles leaving the ship. Some of the blame for this however lays with some of the guests. Leaving the ship at Zeebrugge was chaotic and a complete shambles which was quite dangerous. However the stateroom attendant and the waiting staff were excellent and nothing was too much trouble for them. Our son 15 was well catered for. Read Less
1 Helpful Vote
Sail Date: June 2017
The ports of call were the main reason for choosing this cruise. We had previously sailed twice with Celebrity and had been very happy. We assumed, wrongly, that Royal Caribbean being part of the same group would be similar. The cabin ... Read More
The ports of call were the main reason for choosing this cruise. We had previously sailed twice with Celebrity and had been very happy. We assumed, wrongly, that Royal Caribbean being part of the same group would be similar. The cabin was ok but the bathroom was very cramped. The cabin staff were good and the bed was comfortable. The public areas were very busy with seating at a premium. Bar staff were variable with the table service in a couple of bars absolutely awful. It seems that wherever we went there were staff trying to sell something. The choice of food was not great and the main restaurant being a big let down. Again it seemed the only way you get good food is by paying extra for speciality dining at approx 25 dollars per person extra. Will go back to Celebrity and won't be repeating the Royal Caribbean experience Entertainment was very poor with the exception of the Ice show which was very good also the jazz quintet and the classical guitarist were good Read Less
1 Helpful Vote
Sail Date: June 2017
we wanted to see st. Petersburg so we booked this cruise. the entertainment is not all great. the karaoke nights were terrible. the host did not do much so it was so dull. the ice show was the lamest of the ice shows on sea that we ... Read More
we wanted to see st. Petersburg so we booked this cruise. the entertainment is not all great. the karaoke nights were terrible. the host did not do much so it was so dull. the ice show was the lamest of the ice shows on sea that we saw. the evening production show did not have the quality to it. it felt flat. there was too much indian food. ( I eat and enjoy indian food but it seems they have lots of it). also first time no lobter on any formal nights (there were 3) the tv shows were the same for most of the 12 days. wish they show different shows. internet was the slowest! and the internet guy is so grumpy and just focused on selling and not helping out. first time we can not vpn to work- in all the cruises we have done. understaff and overworked employees. they do their jobs but you can sense they are just there to complete their tasks. not a joyful bunch. most of all our cabins have a bad smell! we had 3 cabins on different decks and all had this musty or canal smell. they were not able to do anything about it. the toilet in our cabin also has some flushing issues (delayed flush) and also the shower does not drain quick. the only nice thing is we had the best head waiter ever - Benedito Gomez. so helpful and accommodating. the only head waiter we saw that did a lot of work! I guess not going on navigator again. Read Less
5 Helpful Votes
Sail Date: June 2017
Unfortunately the attention of the crew was not friendly. The Wig and Gavel bar, the Two poets bar and the pool bars the crew is so unfriendly and with a constant answer: "NO"....YOU CANT DO THIS, YOU CAN´T DO THAT, NO, NO, NO ... Read More
Unfortunately the attention of the crew was not friendly. The Wig and Gavel bar, the Two poets bar and the pool bars the crew is so unfriendly and with a constant answer: "NO"....YOU CANT DO THIS, YOU CAN´T DO THAT, NO, NO, NO and a smile from them is almost as asking water to stones. Well, in one time the crew of Two Poets took the luxury of scolding me for a confusion in drinks. The crew of the Promenade Cafe...well...THE MOST TERRIBLE NO FRIENDLY ATTENTION IN ALL THE CRUISE. TERRIBLE!!!. The activities are so forced by the crew: the climbing wall, the surf pool. The Windjammer restaurant (buffet) always with the same poor food and always with the same taste. The attitude of the concierge crew looks like a crew of a funeral agency. The elevators are no sufficient for the number of passengers. We ned to wait at least 5 minutes to enter one. The exception of this bad score is for the bar tender of Connoisseur; Eddie is a GREAT PERSON. Also great crew and food quality of the Sapphire and Giovanni´s restaurant. Those was exceptionals. My best greetings to Leonel Mota, to Sheriton and his attenders. I´m certainly that I´m not the best client of Royal Caribbean but, for me the mostest important is to give the best to my family. This is the first and last time for me in Royal Caribbean. The Quality of Celebrity and Disney is a very much better. Read Less
2 Helpful Votes
Sail Date: June 2017
This was my 10th Cruise and 3rd with RC. I must say I was very disappointed how far RC have fallen. They are generally the most expensive so you'd expect everything to go well or if not, corrected PDQ. Within 30 mins of being ... Read More
This was my 10th Cruise and 3rd with RC. I must say I was very disappointed how far RC have fallen. They are generally the most expensive so you'd expect everything to go well or if not, corrected PDQ. Within 30 mins of being onboard I'd had two waiters hassling me to upgrade my drinks package and 3 trying to sell specialist dining packages. This is the sort of behaviour I'd expect from a more budget outfit. After purchasing such a package and booking an experience the overenthusiastic waiter charged us additionally for the meal. This took 3 attempt to get this credited back. When it came to organisation they proved to be incompetent. They were unable to link our party of 6 to one dining table after three separate times of asking. We gave up and ended up having to queue every day to get a table allotted. The booked excursion was a shambles. The Hermitage Museum at St Petersburg was a half day experience but ended up 45mins in the museum. RC thought this was acceptable and had to be worn down for a refund after the majority of people companied that same day. It took 4 days to get a full refund with RC dragging their heals at every opportunity. The final refund offer was made via a phone message to my cabin but as that phone was locked with a password no-one could unblock it remained unlistened to with a flashing light all night long for the rest of the 3 days of the cruise. Immigration at St Petersburg took the expected 45mins. What RC did was to gather us in a theatre at a prearranged time and keep us there for an hour and a half whilst we waited for the bus to arrive dockside. Then release you through immigration in batches. Clearly no sense. The second day we ignored RC and went through immigration straight away which took 5 mins and picked up the excursion bus within another 5 mins. The speciality dining experiences could only be booked for 2 times. 6:30 and 8:30 this is despite these restaurants being generally empty with clear availability at 7:30 our preferred time. Also be aware of the coaches they put on to shepherd you into town. At Copenhagen this would have cost USD20 but was literally a 5 min walk. They claim they docked in a different place and was no time to change the arrangements or the charge. I had to spend a significant amount of my sea day time at customer services. The people at the desk were all very courteous but were not allowed to make decisions. Their support was on the phone and they were not willing to speak to customers directly. I feel the customer service was extremely bad, RC were quick to take your money but in making it difficult to get it back in the case of poor service. It appeared to me that RC hoped people would give up so increasing their revenues. RC have great food and from the moment you step on the boat you will not be hungry.. ever. It is this that unfortunately RC hide behind to mask their other faults. If you love food then you will really enjoy the cruise but just do not hope for anything else. Do your own thing in the ports which is easily possible in most destinations. Unfortunately St Petersburg requires a Visa so we had to do an excursion which I regret. Such a waste of an opportunity to see Russia. Read Less
Sail Date: June 2017
had been on the independent a few years ago and had a great time bad mistake this boat is stuck in a time capsule old and tired staff in customer service mostly bored and unhelpful the furniture in the windjammer was old and scruffy the ... Read More
had been on the independent a few years ago and had a great time bad mistake this boat is stuck in a time capsule old and tired staff in customer service mostly bored and unhelpful the furniture in the windjammer was old and scruffy the food at all sittings was barely warm the staff in the restaurant seemed to be everywhere stepping on each others toes it was strange to see so many people offering assistance but really being left to sort myself out would have been more helpful would you like tea sir yes i say then one turns up with cream and not milk just agravating i still ended up getting my own tea when the boats at sea theres barely enough room for the boat load of people also every where you look somebody is offering to sell you something i bought a guiness which was about 8 pounds far far too much ! Read Less
1 Helpful Vote
Sail Date: June 2017
We chose this cruise because we had never been to the Ports of Call and had cruised with RC in the past. The experiences had been exceptional. Not this cruise, however-- in the interval since out last cruise, the art of cruising has been ... Read More
We chose this cruise because we had never been to the Ports of Call and had cruised with RC in the past. The experiences had been exceptional. Not this cruise, however-- in the interval since out last cruise, the art of cruising has been replaced by the economics of cruising. It would seem that RC has followed the lead of the airlines and has unbundled many amenities and charged a la carte for each one. Simple amenities, such as the daily news, wonderful choices at dinner were gone. Food at breakfast and lunch, while plentiful, was dull and repetitive. Dinner was a compilation of strange combinations of foods, heavy on the sauces. Regular sized shrimp were labelled Giant Prawns. The Navigator is showing its age and should be relegated to the Caribbean. During the days when the weather was not conducive to sitting at the pool, sitting areas were at a premium or simply not available. Perhaps if some of the larger rooms were made available, it would have alleviated the problem, but that would have interfered with income generating activities. Service, both in the rooms and in the dining areas was exceptional. The Staff work very hard, long hours, yet remain pleasant, courteous and helpful at all times. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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