1 Helpful Vote
Sail Date: March 2018
We left the hotel around noon and was on the ship by 1 pm so boarding was handled very effectively. We had lunch and windjammers never disappoints but then went to the room and noticed the cleanliness of the room was horrible. This is ... Read More
We left the hotel around noon and was on the ship by 1 pm so boarding was handled very effectively. We had lunch and windjammers never disappoints but then went to the room and noticed the cleanliness of the room was horrible. This is the last thing I'd think I’d need to worry about on a cruise with RC. The chair in the room and the bathroom had body hair all over it. The couch and the bed sash had these gross white stains and the sheet had some sort of stain on it. I get they have to turn the ship around quickly but still. At least Elroy our room attendant escalated it quickly for us and cleaned up what he could. He arranged to have the couch shampooed and they eventually gave us a bottle of wine to make up for it. What a nice man he was so much so that we chatted with him daily about his family and even wished him a happy Birthday. The one thing that made the ship lose points for me is that they had no access to self service ice or the free drinks. You could only get ice from Windjammers, the bars or having the attendant bring you some. Elroy kept us well stocked and Nigel Brown in windjammers also gave us ice first thing in the morning. It's probably nothing to most but a huge thing for me. The good: The food, itinerary, Solarium pool (lots more kids than I expected so this was a huge benefit) Promenade and Centrum, Windjammer, Sapphire Dining (shout out to Moses), Shopping, Hamish the Trinidadian Singer, the Singers from there theatre shows, Spa. The Ok: the gym (plates were rusting), Ice Rink (always too packed to get in a see a show. They should split up between early and late dining), sports court (always wet first thing in the morning when it was cool) The bad: Hours for gym and Windjammers, lack of staff at guest services and excursion desk, no snack bar on deck 11, pool attendants moving towels of people who saved spots - I could understand moving it after an hour but my wife stepped away to go to the bathroom and they wanted to clear her stuff when I was there and her chair was right beside me. It caused a lot of fights and anxiety. This isn’t something I should have to worry about on vacation. You snooze you lose...don't expect to come late and find a spot. The towel police shouldn't be bailing lazy people out. Overall: It wasn't a bad or great experience. Just average compared to other RC ships I've been on as well as other cruise lines. The hygiene of public areas like the spa and bathrooms were really poor. I made it a mission to find the out of the way bathrooms that didn't smell. The Service is what held it all together. Read Less
1 Helpful Vote
Sail Date: March 2018
This was my second time aboard this ship. All of the staff and crew were friendly and helpful. However, it would seem that it may be time for a refurbish. A lot of the ship is showing signs of wear. It seemed as though the public ... Read More
This was my second time aboard this ship. All of the staff and crew were friendly and helpful. However, it would seem that it may be time for a refurbish. A lot of the ship is showing signs of wear. It seemed as though the public restrooms were out of order a lot and the ones that were working were extremely dirty. Dining was not as good as when I was last on the Navigator (2 years). The specialty restaurants, of which I dined in all four, were simply average. Although the up charges for these venues is minimal, you will receive the same quality of cuisine in the main dining room. The main dining room serves food that is above average and the staff there is excellent. Although some of the shows in the theaters were the same as when I was last on the Navigator, they were very entertaining and I enjoyed them very much. Embarkation was relativley painless. From curbside to boarding was a little less than two hours. The ABC islands were awesome. I recommend them highly. Getting off the boat was a nightmare. Very disorganized. They seemed to be having some kind of difficulties. A word to the wise about the luggage valet service to the airport offered by Royal Caribbean. Proceed with caution, both of my bags did not make it home. Long story short, they were found a week later still at the port. They never made it onto the truck to the airport. On the plus side Royal Caribbean did ship them to me when they were eventually located. Read Less
2 Helpful Votes
Sail Date: March 2018
We chose this cruise for the Itinerary first Aruba, Bonaire, Curacoa and Labadee... Let me start with the Islands, Labadee other than the locals hounding you to buy merchandise (we did buy some stuff to help out as this is a poor ... Read More
We chose this cruise for the Itinerary first Aruba, Bonaire, Curacoa and Labadee... Let me start with the Islands, Labadee other than the locals hounding you to buy merchandise (we did buy some stuff to help out as this is a poor Island) the set up here is very nice, Nice beach, OK not great BBQ lunch, drinks can be bought on sign and sail card. IF you want to do anything other than just swim and enjoy the water $$$$ depending on what you choose. Aruba we did the Depalma Island this was worth the money spent free lunch buffet or Grill items (breakfast if you make it there early) Free drinks, Burgers, chicken and ribs were good. Snorkeling was great (this was free). Water slides for kids, banana boat (free). Snuba extra $$ Bonaire we just walked through the town and straw type market with local vendors, Not pushy at sll. Curacoa we did a tour with the beach this was a very nice set up to swim and relax. Food and Drinks and lounge extra $ Now for the ship the Good- Crew was extremely friendly and very attentive Food was good, Windjammer got a little stale same breakfast every morning, lunch they tried to mix it up. Dinner in the Dining room we had Succoro and Rene excellent very attentive to our needs and made very good suggestions for dinner Not so Bad- Ship is ready to be refurbished in some areas this was evident but the crew continuously worked painting etc... and the staff tried to keep it picked up after all the passengers. Bad- Very must and moldy smelling in many areas, Only saw the cruise director in the evening or on TV. There were very few announcements on what was going on during the day or evening. Entertainment never attended any when we found them they were started or getting over. During the day they had scrapbooking, cards, napkin folding, Salsa lessons, some trivia We are not the scrapbooking, card playing, napkin folding type... Salsa and trivia could not be found until it was almost over. Disembarkation was a mess very unorganized- We did self assist they had us out on the promenade for over an hour and when we got inside they had several other lines merging into our line... Talk about some upset guest!!! If you go on this ship at least you MUST be married to your daily paper for activities, (we never received ours until well into the after noon).. that was hard trying to find things to do. We generally cruise Carnival and will go back due to the fact that they seem better organized, and there is so much to do that you have to choose what you really want to do. they also give you announcements telling you when things are happening. Almost for got to mention the Clubs the Teen Club for out 16 year old son was full of tweens so he did not go there. Flow Rider was packed and rock climbing also. So 16 year old made friends and stayed at pool and jacuzzie, played basket ball.. Club for age 11 catered to mostly the Younger ones in that group so our 11 year old was bored and did not attend after the first day All in all.. Loved the Islands... Ship and RCL just Ok. I have Friends and RCL is all they Cruise. This was my 3rd trip with them and will return to Carnival Read Less
Sail Date: March 2018
We were not impressed with our first Royal Caribbean cruise. We expected it to be higher quality than the Princess and Norwegian cruises we usually take. It wasn’t. In fact, it was of lesser quality and just above Carnival, in our ... Read More
We were not impressed with our first Royal Caribbean cruise. We expected it to be higher quality than the Princess and Norwegian cruises we usually take. It wasn’t. In fact, it was of lesser quality and just above Carnival, in our view. Here is the good, the bad, and the ugly. Dining: The meals were uninspired. Most menu selections were typical restaurant fare—nothing special—and repeated night after night. We were annoyed by breakfast in the dining room when they tried to steer us towards a buffet set up in the dining room. My wife ordered waffles with a carmel sauce from the menu and was told to get it herself from the buffet! If we wanted the buffet, we would not have gone to the dining room! Service at all meals was mediocre. The staff was friendly and helpful, but they simply had too many tables assigned to them to provide good service. Another negative was that the buffet and soft ice cream machines shut down at 9 pm! We couldn’t believe it. Also, they ran out of grapefruit halfway through the cruise. Teen Club: Our daughter was in the 12-14 year olds. This club was terrible! Worst of any cruise we have been on. The staff was lazy and didn’t bother coordinating many of the activities that were planned. In addition, they had few supplies. For example, for a bandana-decorating activity, they had exactly 4 bandanas. For 20 kids. Pitiful and inexcusable. Entertainment: The Royal Caribbean singers and dancers were very average. Also, the major entertainment on Saturday night was a decent comic, but he only did 30 minutes! Really? RC couldn’t spring for a 45-50 minute set? Sad. There were some positives: The morning Zumba class was excellent. The ship excursion in Aruba (Pelican sailing beach and snorkel tour) was very good. The temperature on the ship was generally comfortable, not ice cold like we’ve experienced on many other ships. The rock climbing wall and FlowRider were fun, though the latter typical had a 20-30 minute wait. Last note: Other cruisers told us that one must get on the newer and bigger RC ships (i.e. more expensive cruises) to get the experience RC is known for and that we were expecting. Read Less
1 Helpful Vote
Sail Date: March 2018
It was an affordable vacation on Spring Break as a family. Navigator of the Seas was a decent ship. It was not that modern. You could tell it was refurbished at some point. The decor was inviting, a little above average. The room was as ... Read More
It was an affordable vacation on Spring Break as a family. Navigator of the Seas was a decent ship. It was not that modern. You could tell it was refurbished at some point. The decor was inviting, a little above average. The room was as expected, same decor and size as most ships. The staff was above average. Very efficient, polite, everyone greeted us. Service was very quick and friendly. We were impressed by the service We didnt partake in any excursions so no comments here The entertainment on the ship was pretty good, not mind blowing, but you could tell they made an effort to keep us entertained especially on sea days. One exceptional thing on the ship was the ladies that took care of the youth programs. AMAZING WOMEN. My daughter never wanted to leave. The only part of the cruise that my wife and I were really disappointed was the quality and variety of the food, especially in the Windjammer buffet. Felt more like the Unjammer at times. Food was very mediocre, and the choices were limited. Dining room was ok but the menu needs more choices. I would recommend themed night, like Italian or Mexican, those are always fun Overall, the cruise was average. What you would expect nothing more. Nothing to blow your mind. This was a good cruise for a family vacation, or couple of college kids with little cash who just want a fun week together. Read Less
1 Helpful Vote
Sail Date: March 2018
This was our 6th cruise and our first with Royal Caribbean. We traveled with other immediate family, adult children and friends. We booked this cruise based on the length of cruise and especially the destinations, which were all ... Read More
This was our 6th cruise and our first with Royal Caribbean. We traveled with other immediate family, adult children and friends. We booked this cruise based on the length of cruise and especially the destinations, which were all wonderful. The ship was beautiful and spacious and offered numerous activities. Our stateroom attendant and our Sapphire dining head waiter and assistant waiter were all fantastic. The Sapphire dining food menu was repetitive on numerous nights and some of the food wasn't as tasteful as I would have expected for a main dining room. The open buffet dining in the Windjammer was Very Good and (with the exception of the lobster meal)was much better. This 9 day cruise had 3 days at sea which we chose to spend primarily at the pool areas, and specifically the adult pool / hot tub area. Only once at anytime on this entire cruise was there a roving bar server that actually took and delivered our drink orders for us, which has not been our experience on any of our other cruises. We also felt that there were many services / activities that required additional payments vs being included in the actual package price of the cruise. Our group always looks forward to the headliner shows / entertainment on board and on this ship it was mediocre at best. Read Less
Sail Date: March 2018
The itinerary was selected for view of islands, and sail time to enjoy the amenities and play cards with 10 friends. We all did not like the loud band/music/tv/announcements during the day around the pool. We did like seeing life guards ... Read More
The itinerary was selected for view of islands, and sail time to enjoy the amenities and play cards with 10 friends. We all did not like the loud band/music/tv/announcements during the day around the pool. We did like seeing life guards around the pools. Dito, dito, dito, dito, dito, dito, dito, dito, dito dito dito dito dito Now is the time for all good men to come to the rally and seek the word of the good lord. This ship/voyage could have been better. No one seemed to car when approached about concerns. Serve food before dinner vs drink orders before dinner? Pool area bad and dress code not enforced. Shorts on men allowed during business casual and formal nights. Outstanding dinner servers as they were following poor protocol in serving. Pepper shaker was not working entire week. No offer to get new .....Head waiter not very good! Complained to him first couple of nights to no satisfaction. Butter was not first class as service in packets vs soft in bowls. Same menu almost every night. Charged for Steak twice which was no great serviing ? Not appreciated! On board 18% is too high. Holland of America charges 15% and serves dinners first class, and enforces dress code for evening dinners. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise because of the date and itinerary. We were traveling with our older kids, in their 20s. Embarkation was OK, but it always feels a bit disappointing when there is no one to even great you as you walk on board. ... Read More
We chose this cruise because of the date and itinerary. We were traveling with our older kids, in their 20s. Embarkation was OK, but it always feels a bit disappointing when there is no one to even great you as you walk on board. If you are a new cruiser, you don't really know where to go, what to do. There was no one on board as we walked in. We proceeded to the cabins as they were ready. The highlight of my cruise was my junior suite. I absolutely loved it. Our kids were in an Oceanview. The Navigator is looking a bit tired. It was my 3rd time on it. I am a diamond member on RCL but recently have mostly been sailing Celebrity. This cruise reminded me of why. What was most disappointing was the fact that in the afternoon, you can't get food anywhere, except the promenade cafe. Between 3:30 and 6:00 pm. So pizza, for which there is always a huge line up and they are constantly running out, or pre-done sandwiches. My daughter is Vegan and unlike our recent celebrity cruises, feeding her was a challenge. I asked if we could get a sandwich that would suit her, but we were told yes, but we would have to come back the next day for it…. Main dining room was also a challenge for her. On day 4 of 9, after I complained, we finally got them to acknowledge her diet. Drink service was slow. The first 3 nights we were never offered coffee or tea, and not until after dessert. On the 4th night, I said, I really like my coffee WITH my dessert. They brought it to me, but never offered anyone else. Service got better around day 6. I must say that I believe this was due to poor leadership from the head waiter. He was so unpleasant, and creepy that I can't imagine the staff working under his guidance. He would come to our table and hover, stand there, and really not helpful at all. Entertainment was good, the ports excellent. The staff at the front desk very helpful. our cabin attendant, was very moody and as a result, I reduced the tips. I rarely do so, but up until the very last minute, she was up and down. Disembarkation was a disaster, but this was due to issues in there terminal building. Although, I do hate being yelled at like a piece of cattle in the morning. It was really unpleasant. I know the staff does this day in, day out, but it's their job and the staff that would greet you as you got off the elevator were really rude. It's early, everyone is carrying stuff, it's the end of the vacation and being treated like this really takes away from the good vacation memory. Read Less
Sail Date: March 2018
Wanted to finish our exploration of the Caribbean with going to the ABC's. Cruise was great though lots of complaining from crew over recent changes and it is showing up in their service. Dining and casino staff has been cut back, ... Read More
Wanted to finish our exploration of the Caribbean with going to the ABC's. Cruise was great though lots of complaining from crew over recent changes and it is showing up in their service. Dining and casino staff has been cut back, couldn't even start playing Texas Holdem because they didn't have a dealer available, so we the customers had to wait! Poorly scheduled timing of shows with dinner times!! The first finale show we went to where the dept heads and captain couldn't even attend. They instead showed a pre-filmed sequence showing just how CHEAP they are getting. Half the times we ordered room service which now you have to PAY for, it didn't show up. Though we called to complain and received it for FREE for being so late! This was our 9th cruise on RCCL and maybe our last............ just to many other choices out there right now. Yes you can have the biggest and newest ships out there but if you can't give a good experience, people will go elsewhere!! Read Less
4 Helpful Votes
Sail Date: March 2018
This was our first Royal Caribbean Cruise, and it will likely be our last. It's not for lack of trying from some of the staff, however. We had a GREAT head waiter who worked hard to rectify my complaints, a fantastic room steward and ... Read More
This was our first Royal Caribbean Cruise, and it will likely be our last. It's not for lack of trying from some of the staff, however. We had a GREAT head waiter who worked hard to rectify my complaints, a fantastic room steward and very good service desk personnel. The problem is that I had to complain about anything on a cruise. The major problem my family experienced was with the organization and availability of food on board. If you're used to a 24 hour availability and ease of obtaining food, this is not your cruise. That's not to say it doesn't exist, it does in a small cafe called the Cafe Promenade. But it is a SMALL cafe, and there are 3,800 guests. The other 24 hour option is room service, but beware...it comes with a $7.95 delivery charge and an 18% gratuity. On the week we sailed, it was also a spring break week. These kids were hungry, thirsty...and LOUD. The largest dining room on the ship, the Windjammer Cafe, closed at 9:00 p.m. How foolish with so many kids on board. Pizza, hotdogs and hamburgers should've been on speed dial. In general, food service seemed to suffer from poor organization and lack of preparation. In addition to these concerns we also experienced a late room service delivery with the incorrect order. Our Cabin Steward was also top notch...great guy who kept us supplied with ice and quickly responded to our needs. But again, we had them. Overall our room was very clean, but we did experience one curious event. We received a note that our balcony was to be painted while we were in port. That was okay as we were "in port' and out of our room the entire day. When we returned, our balcony railing had been varnished. It was beautiful...but we noticed what appeared to be blood droplets across our bed linens. We couldn't figure out how they got there...I presumed one of the workers had cut him/herself. But we'll never know. Steve (our steward) quickly changed all of our linens. The entertainment on board ship was hit or miss. LOVED the ice show (Ice Dancin')...saw it twice. We experienced two of the big production shows: one centered around ballroom dancing and the other was also a musical review called "Backstage Access." All three were sort of period musical reviews and could've benefited from more variety. I wasn't impressed with the Latin band that played throughout the various venues. They were talented enough, but none had an overabundance of personality. The same can be said for the majority of the staff on board. Most were pleasant, few were effusive. Nur, Roy, Nuron (these were our Sapphire Dining wait staff) were wonderful...as were a few other folks I met along the way: Wilbur, Christian and Cuddy come to mind. This was my daugher-in-law's first cruise experience. She enjoyed it. It was my sixth...I did too, but not enough to heartily commend Royal Caribbean to someone else. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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