Sail Date: July 2017
We like the food. Their provision for various diets was excellent. We are particularly interested in gluten free food and their provision was outstanding. There are a lot of various activities and theatre shows were outstanding. We did go ... Read More
We like the food. Their provision for various diets was excellent. We are particularly interested in gluten free food and their provision was outstanding. There are a lot of various activities and theatre shows were outstanding. We did go on 2 excretions and they were both well organised and very good. We ate at the Windjammer all the time. Our daughter, husband and their 2 children also came on the same cruise and it was very nice to be together. We went to all the theatre shows which were a mixture of singing, dancing and comedy. They were all 1st class. We also watched the ice skating show which was excellent. The children went on different activities including rock climbing which they enjoyed. The stateroom attendant was very good and efficient. He used the towels to create miniature animals (monkey etc.) and leave in the room. The cabin was tidied up and cleaned twice a day. All in all it was probably the best holiday we had. Read Less
6 Helpful Votes
Sail Date: June 2017
We are ardent and addicted cruisers (just in 2017 we are having 6 cruises). We love good service and we are willing to pay for it. So we choose to sail as suite guests. Before we book this cruise we've been told, that the cruise ship ... Read More
We are ardent and addicted cruisers (just in 2017 we are having 6 cruises). We love good service and we are willing to pay for it. So we choose to sail as suite guests. Before we book this cruise we've been told, that the cruise ship was refurbished in 2014. We also been told, that the beloved coastal kitchen will not be on board, however the Chops will be operated very comparable as breakfast and lunch venue. Well - to make things short. The ship is old and the suite was everything else but refurbished. The carpet was from 2002, as was the furniture. Many doors did not close, some parts of the furniture been loose or missing. Not only that, also simple fixes like paint or glue wasn't used too much. Not only that the suite was very old and down lived, it was also bad maintained and dirty. The overall cabin experience was very disappointing. The concierge lounge was dark (no windows) and stinky. Not really a place you like to be in. The concierge itself is great, but what can she do if the ship is just not what it should be? Also - she has not the power to fix things. We asked plenty of time to talk to the F&B Manager but it was denied until the end of the cruise. Dining - a huge and important task of cruising. The quality of main dining food was very low. We just disembarked Norwegian couple of weeks ago and the difference is like day and night. Quality of food on the Navigator was low and the service probably the grumpiest we ever seen on a cruise ship. We complained but nothing changed. Not a single bit of smile on the service. We tried it 3 times but then we gave up. Paid extra for the specialty restaurants or just went to Windjammer. Windjammer was a bit better from the food but the quality of ingredients been low to. Chops for breakfast and lunch - what a joke. No passion, no love, no suite service. Lunch is only served on sea days, and then, you are having 3 dishes to choose from. Chicken, Beef or Vegie. Every sea day the same. Also - on sea days every "normal" guest could come to have lunch at Chops - for 20 USD. But surprise, that guest receives a full menue with plenty of choices. What a joke - a suite guest which pays thousands of dollars extra upfront will be served 3 choices and every other guest can upgrade for 20 USD for a much better experience. Room Service - had nice menus in the room, but if you want to order it happens 8 out of 10 times, that they told you it is not available. On the other side - breakfast on room service was excellent. Specialty Restaurants - Chops was ok but far below the experience of the bigger ships. Sabor was "so la la"... probably a 3 out of 10. Giovanni was unexpectedly the best experience. We really liked it, but again and I would give a 8 out of 10. Drinking - well - I love wines therefore I have the Ulitmate Package. There are a lot of wines by the glass. Many are below 14 USD but most are above (means you have to pay extra). That wouldn't really be an issue, but most of the wines have not been on board at all. So you order a wine and you have been told that the wine is sold out as it is just the second cruise after the Atlantic transfer and the restock didn't happen yet. Well - I have to pay the full fee and expect the full dining and drinking experience. By the way - it happens 12 times that the wine I was asking for wasn't available. Cocktails are ok - the pool bar guys are great. The windjammer team is 50/50 - half is great and half is lousy. Again - it misses the passion of the team. As I said we had the ultimate package - but please don't try to order a Espresso and a water on the same time. They will tell you "only one at a time". I would understand if I would like to order two beers on the same time, but an espresso and a water - in most restaurants this is standard anyway. Big mistake Royal! The shows - a lot of singing, but no musical or big show like on other ships. The concierge seats are on the upper balcony - so make sure to bring your googles otherwise you are not part of the show. The ice show on the other hand was amazing. Very entertaining and a lot of fun. Internet - well, RCL did it again. They sell you Internet Voom Service but it is everything else then Voom. What happens is, that they are having Satellites up there which are beaming into the main sailing regions to provide fast internet. This works well in the Caribbean and Mediterranean. But (all experienced by ourselves) - if you are sailing in areas like Asia, Mid East, Northern Canada or like in our this year trip in the Baltic sea - there is just almost no reception. Means - you might be able to receive a text message but please don't even try to stream movies of sending pictures to the beloved ones. What I don't understand - RCL knows that before selling it but they still do. Nevertheless they tell you to read the disclaimer that this can happen. I think this is fraud! Selling is actually also a key word. After complaining at the main dining room our head waiter came and said sorry. He then said "we are offering Galley Tours" and asked if we would be interested. We thought it is kind of a nice gesture after having a bad dining experience. But after we said that we would love to join for the galley tour he said, this will be 35 USD per person. So even in the event of bad service and saying sorry, the head waiter tries to sell something. Also - you can hardly walk the royal promenade as it is overloaded with sales booths. Whenever you are walking through the ship they try to sell you something - souvenirs, massages, specialty restaurants, shoe insoles, etc. etc. .... you feel like on the Royal Bazar. Disembarkation on port days. Well - badly organized. In Saint Petersburg it took 90 Minutes to leave the ship. People been queuing up and squeezing on the stair cases. The cruise director announced that "we are working on it" instead of organizing things better. Would have been easy to tell people to go back to their rooms until things are organized. I also would expect to have for suite guests an extra exit. Again - it is not existing. Other cruise lines are doing that - Royal not. What else to say - well, I could complain a lot but don't want to over stress the situation. I would not recommend to book a suite on this ship as you don't receive much of an extra service or any perks you really would enjoy. You are treated like everyone else even by paying a lot of extra. The ship is old and did see the best days long time ago. The refurbishment in 2014 was majorly the extension and adding of many rooms. It was more about making more revenues instead of adding a better and fresh cruise experience. Overall experience - you can feel that the company saves costs on every corner. You also can feel that they have a head of revenue on board (thats actually the only Officer you really can tell it is on board!). Everywhere they try to sell you something. The ship is old and needs an overhaul badly. The crew needs to be trained and the concierge lounge needs to be relocated to a place with windows. On top of it - add the Royal Suite Program. This here - is anything else than a sweet suite experience. Read Less
3 Helpful Votes
Sail Date: May 2017
I am not a seasoned cruiser by any means but have sailed enough to understand a good ship, good value for money and just how enjoyable cruising can be. The Navigator is a ship that is showing its age, it has been on the sea since 2002 ... Read More
I am not a seasoned cruiser by any means but have sailed enough to understand a good ship, good value for money and just how enjoyable cruising can be. The Navigator is a ship that is showing its age, it has been on the sea since 2002 and the facilities are dated. The dining room service is awful, passengers needing hospital treatment after eating in the main restaurant is the worst we heard but by the end of the cruise the windjammer at night was a busy place as more and more people stopped attending the main dining room to eat due to the really poor quality of the food. Docking was unorganised at every port with long delays getting on and off board and the final departure at Southampton was farcical. All normal exits from the ship were sealed off and you were not allowed to use them, everyone was herded into the dining room and made to make a big loop right around level four, as we had chosen to take our own bags off, the environment was a health and safety hazard, everyone was trying to negotiate their luggage around chairs and tables and a lot of tempers became flared. My recommendation is avoid the Navigator of the seas at all costs if you can, I know there are a lot of people from this cruise who will boycott the ship going forward. Poor food, poor service, jumped up staff and just an all round poor experience Read Less
1 Helpful Vote
Sail Date: April 2017
Family trip to travel home from Florida. It was an absolute disaster, the food was inedible cold and on two occasions the meat was raw.. I made several complaints to customer services and to F&B director but no acceptable improvements ... Read More
Family trip to travel home from Florida. It was an absolute disaster, the food was inedible cold and on two occasions the meat was raw.. I made several complaints to customer services and to F&B director but no acceptable improvements were made, my wife and I contracted Gastrointestinal problems on penultimate day and we were quarantined in our suite until we disembarked. If you or your family and friends are considering using this cruise line may I suggest that you reconsider and look for a different company.My wife and I are so aggrieved and disappointed that we wasted so much time and expense on a trip that we were so looking forward to experiencing and to then find it necessary to have to spend so much time and effort complaining I trust that a responsible person in this organisation will read this and do something about it. Will I ever hear anything from them, if my experience o far is anything to go by I seriously doubt it. Read Less
Sail Date: March 2017
The only thing I can say about this cruise were the workers. They all were fabulous but the rest of the ship you can have. The buffet had the same things everyday and were the cheapest food you can find. The main dining room and our ... Read More
The only thing I can say about this cruise were the workers. They all were fabulous but the rest of the ship you can have. The buffet had the same things everyday and were the cheapest food you can find. The main dining room and our servers were fabulous and so was the food. The entertainment was awful. The singers and dance show was I would say, as bad as a kindergarden show and the sound was so loud we needed ear plugs. The comedian and vantriliquest were good. I had a Chinese mother and father with their 6yr old next door to us that cried and ran around in their suite most of the night and we got no sleep. They were smoking in the casino which in my opinion is out dated. They should have had one corner in the back for smoking which made me sick. No more Royal Caribbean. Read Less
Sail Date: March 2017
This was a spring break trip with my family. This was our 5th cruise but 1st with RCL. We flew into Miami on the day the cruise was leaving since we booked the flights with Royal Caribbean. We arrived just fine and were put on a bus and ... Read More
This was a spring break trip with my family. This was our 5th cruise but 1st with RCL. We flew into Miami on the day the cruise was leaving since we booked the flights with Royal Caribbean. We arrived just fine and were put on a bus and taken to the ship, no problems. The ship is very pretty and looks pretty well maintained except for some of the artwork around the ship. The shadow boxes seem to feature different types and styles of fashion. Many of the objects were covered in at least an inch of dust, dresses displayed behind the glass were falling apart and again covered in a ton of dust. If its something that is falling apart - it should be removed and replaced. We were happy about the hand sanitized stations all over the ship. Nobody in our group got sick so that was a good thing. We stayed in an inside cabin for the first and last time. I wanted to experience it since I am a travel agent, I did not want to suggest a type of room unless I had stayed in one. The room was smaller than my bathroom, it really was - we measured it when we came home. How they expect 4 people to stay in that room is crazy. The bathroom was very tiny and it was hard to turn around in the shower, you could sit on the toilet and wash your hands at the sink at the same time. They don't change the sheets in your room ever- there was a small red mark on my side of the sheets and it was always there. The floor in our room was only cleaned once after we brought sand in on our shoes from Cozumel. Shopping on the ship was bad, everything was cheaply made but expensive. The shopping on other ships we have been on was wonderful, this was just bad. Johnny Rockets was the only place that had warm food and good service. When we ate at the Windjammer Cafe (buffet) the selection was not very good, there was no service, the food was cold and it was hard to a seat. In the main dining room it took a long time to get our food, it was always cold unless it was ice cream and that was usually pretty well melted. We all had the soda package but we had to go to the bar and they took everyone who needed mixed drinks first so we waited a long time. Most of the entertainment was boring, we love going to the shows on the other ships we have been on. This ship only offered one show an evening and all except one was so boring (unless you are 70 years old) The first show was a ballroom dancing show so we thought it would be like Dancing with the Stars type of show but, it started with the song Moon River ... and just got worse. I was jealous of the people who were able to walk out, we were stuck in the middle of a row so we could not sneak out. Then we saw the ice skating show - it was nice but the one skater kept falling down. They had a Bon Jovi tribute band on another night and since we love Bon Jovi we enjoyed that show. We missed the show on the last night so I can't comment about that one. Overall the service on the ship was not friendly. The staff was super serious and not cheerful or outgoing. We had to flag down to get any help. I use a motorized scooter and it seemed to annoy the staff. We have sailed on 4 other Carnival Cruises and they were always helpful, friendly, outgoing and just so much better in every way. The only Wow we had was the Wow why didn't we sail on Carnival again. We love to snorkel on our cruises and were really excited to take a tour in the Bahamas but we were not in port long enough to take the tour we were really wanted to take. We took a tour with the cruise line, it was ok. We were only in the water about an our and it only stopped in one place. In Cozumel - we have been there 5 times in the past so we did our own excursion and spent the day at a resort, we had a nice day. On Carnival they have a long pier but they allow rickshaw drivers to pick you up and take you to the shopping area, you just give them a tip but, they don't have any on RCL so it makes it hard if you can't walk far distances. I traveled with my husband, 13 year old daughter and 11 year old son. They did not like this cruise either. It would be great if you just wanted to get on a ship, lay out in the sun and go to bed early. We will never go on this ship again. I already booked another cruise on RCL for Christmas but, I am going to see if that ship has better reviews or I am going to cancel it and go on NCL or Carnival. Being a travel agent, I would not suggest this ship for anyone under 70 years old. Read Less
1 Helpful Vote
Sail Date: March 2017
Eighth cruise with Royal Caribbean, and thought we would be loyal to this cruise line forever, but this will be our last one. Staff has been significantly cut back and service has suffered. The overall appearance of the ship is run down ... Read More
Eighth cruise with Royal Caribbean, and thought we would be loyal to this cruise line forever, but this will be our last one. Staff has been significantly cut back and service has suffered. The overall appearance of the ship is run down and dirty. A fellow passenger said that he'd been on the same ship a year ago, and although he'd got a lot of gray hair over the year, he didn't get as old as this ship. The signage at some of the bars and cafes was burned out - what does it take to fix? The cappuccino maker didn't work in any of the specialty restaurants, which you have to pay for, so the waiter directed us to the coffee bar. In the past, they would have gone to get the cappuccino for us, wherever they had to go. When we first started cruising, before entering a restaurant or returning from an excursion, there would be a staff member with a bottle of hand sanitizer that we had to use before entering. On this cruise, never once were we advised to wash our hands, and although there were hand sanitizer dispensers around, the were often empty. The cutbacks are more important to the cruise line leadership than the safety of passengers. The curtain in the dining room had a large, visible 6 inch tear in it, that I had to stare at each dinner. There was a big yellow stain on my pillow case when we boarded. The shears in our stateroom were stained. Our sink dripped and piped dripped on the bathroom floor. Our fridge didn't work. Carpets and wood flooring were worn. My husband made a mistake that locked our safe, so we had to call maintenance. It took 3 different people to open it. The first 2 said it needed to be drilled. Then the third person came and using the tools of the original 2 people, opened it in seconds. The first 2 people were incompetent. The same thing happened with our stateroom door lock. We returned to our cabin one afternoon and a maintenance guy was working on the lock that was fine when we went out earlier. Never really understood why they were working on it, but he said he fixed it and left, and then when we went to leave, the door wouldn't lock. It took 2 more attempts to fix it right. Clearly the cruise line has gone down over the past few years, so we'll be try out different cruise lines in the future. No more Royal Caribbean in our future. Read Less
Sail Date: March 2017
We have been cruising for many years, and had over 20 cruises with different cruise lines. We came with our family and this was really a bad experience for us. You should look for other cruise lines as Royal Caribbean tries to make money ... Read More
We have been cruising for many years, and had over 20 cruises with different cruise lines. We came with our family and this was really a bad experience for us. You should look for other cruise lines as Royal Caribbean tries to make money on the expense of quality and services.They will rip you off with all kind of charges. On Labadee, which is actually the ship-on-shore, as it is a private area of Royal Caribbean, charges are extremely high. They found the way to charge for everything - that is free on ship.Great way to make extra money.. If you are looking for quality food, book other cruise lines.Regent of the seas or Oceania. If you want to drink espresso, bear in mind you have only 1 station on the whole ship. You will be hustled during the whole cruise with different kind of product marketing . Summary: the worst cruise ever had. Read Less
2 Helpful Votes
Sail Date: March 2017
Specialty dining service was absolutely terrible across all 3 venues I tried. Food was inedible at Sabor and Filet's over cooked at Chops & Giovannis. Too much upselling of everything including specialty restaurants which ... Read More
Specialty dining service was absolutely terrible across all 3 venues I tried. Food was inedible at Sabor and Filet's over cooked at Chops & Giovannis. Too much upselling of everything including specialty restaurants which are not special at all. Diamond Lounge Concierge absolutely ruined my trip, you can see my full review if you are interested in finding out more about how he helped me to cancel all 4 of my upcoming RCL cruises. Overall bar service was challenging due to the sheer number of people trying to get drinks and the cutbacks in overall staff to support the bars. The ports of call were very welcoming as i have never visited any of the ABC islands and these were probably my favorite cruise ports of all time. They offered guests a full day in each of the ABC islands to explore and for those who like to snorkel as I do these were some of the best islands for snorkeling. Read Less
8 Helpful Votes
Sail Date: March 2017
I choose this cruise based on the destination. I should have chosen a different line and ship. This ship boats 10 pools and whirlpools when in fact there are really only 2 main pools and an adult pool. They also count a small slash pool ... Read More
I choose this cruise based on the destination. I should have chosen a different line and ship. This ship boats 10 pools and whirlpools when in fact there are really only 2 main pools and an adult pool. They also count a small slash pool that must be only 1 foot deep and about 2 feet all they way around. They also count a whirlpool that is in the spa that you must pay for. The food is bad quality and little variety. The food in the main dining room is bad. They just overdo everything by trying to make it look fancy and it taste like nothing. They prepared my well done steak, rare with pink meat, 3 times! There were children diving in the whirlpools and empty cups and bowls in the elevators. There were kids running loudly up and down the halls taking out the do not disturb signs out of the cabin doors. This resulted in an anxious maid coming in my room while I was undressed. Navigator of the Seas does not live up to it's hype and is a waste of money. We were so happy to get back to home good food! Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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