2 Helpful Votes
Sail Date: June 2018
The cruise itself was very enjoyable. The staff were great. The food not so great. A lot of the time the food was lukewarm and the vegetables almost raw. Not very nice. The prices of drinks in the bars/restaurants is extortionate. $40 ... Read More
The cruise itself was very enjoyable. The staff were great. The food not so great. A lot of the time the food was lukewarm and the vegetables almost raw. Not very nice. The prices of drinks in the bars/restaurants is extortionate. $40 to $70 dollars for a bottle of wine. A can of John Smiths $8. You could not afford to have many drinks on this cruise. The entertainment again was not as good as we have seen on other cruises but I suppose its up to the individual. The ship itself is very big and very nice but very crowded with over 3500 passengers. On a sea day with inclement weather you could hardly move anywhere as everyone was inside. There was nowhere to get a quiet place to read as music is blaring out everywhere you went. We certainly will not cruise with Royal Caribbean again. Rate 5 out of 10 Read Less
Sail Date: May 2018
For my husbands birthday which RC never acknowledged loved the entertainment the cruise director and team all worked so hard The cabin was great but the condition on balcony was dirty and had splaters of paint everywhere had to be ... Read More
For my husbands birthday which RC never acknowledged loved the entertainment the cruise director and team all worked so hard The cabin was great but the condition on balcony was dirty and had splaters of paint everywhere had to be washed down with my sterile wipes. In general the curtains didn’t not fit let the light in think they had shrunk The condition of the ship was generally dirty the sun beds were filthy I had black stripes on my body for the dirty slats on the chairs. Have photos litter around the decks to. Maybe due to lack of staff or half term very busy cruise .? The food was not up to the standard of previous RC cruises very everyday menu boring by the end of the week in the restaurant The self service was not enough cold fish for buffet All in all the entertainment made up for the issues raised everyone works so hard on board One point on the daily planner it would be helpful to put down what time we are leaving in big letters and wher to next!! Read Less
1 Helpful Vote
Sail Date: May 2018
This was a great cruise, but a problematic second experience with Royal Caribbean. The ship is still beautiful but is undoubtedly starting to feel it's age. Some of the areas are looking tired especially the staterooms which have ... Read More
This was a great cruise, but a problematic second experience with Royal Caribbean. The ship is still beautiful but is undoubtedly starting to feel it's age. Some of the areas are looking tired especially the staterooms which have elements that have chipped surfaces and broken drawers. That being said most areas of the ship are in great condition considering the age of the ship. The entertainment also poor compared to last time, but did pass the time. The dining experience on the ship was far below the standards set by our first Royal Caribbean cruise last year. Despite being on the same ship, the food this time was abysmal and the team struggled to accommodate some basic special dietary needs. The dining service was terrible, our waiter was disinterested and spoilt the experience. Our assistant waiter, however, despite the first day of this cruise being his first ever day with Royal Caribbean, shone through merely due to this effort, but was certainly not supported by our waiter or head waiter. Shore excursion embarkation is very slow; we spent nearly an hour after our 'meeting time' waiting for our number to be called. The wifi also was very slow and didn't work for 24 hours of the cruise and there was a lack of variation in the activities. Overall, it was still a great cruise but Royal Caribbean need to start investing more into both their standards of fleet and staff in order not to be overtaken by the competition. Read Less
Sail Date: May 2018
We chose this cruise line because of the EUROPEAN EXPERIENCE AND LENGTH OF CRUISE. I expected a more Royal experience, but found staff to be overworked and ship understaffed making staff very short in temprement. The 24 hour food ... Read More
We chose this cruise line because of the EUROPEAN EXPERIENCE AND LENGTH OF CRUISE. I expected a more Royal experience, but found staff to be overworked and ship understaffed making staff very short in temprement. The 24 hour food experience is totally overated. Lacking in quality and variety. Beverages available are water coffee and iced tea during meals, forcing cruisers to buy the overpriced beverage packages. The specialty restaurant packages again are very expensive and food is mediocre.Entertainment was of the same but nice and well put together. SCHOONER BAR experience was far the most entertaining and fun. The specialty stores have merchandise that is over priced and can easily be found in the USA at lower cost. I would recomend that they add metchandise that is genuine to the counntries visited. Italian leather, spanish and Portugese products, French products. I found that the fashion jewelry is the thing that I can purchase at my local JC Penny. T shirts jackets clothing is extremely expensive, that is why it probably does not sell. At some point they had a sale of Russian Artifacts that had nothing to do with the destinations that we visited. It seemned as though somebody pulled this out of their sleeve last minute to get rid of past merchandise. Very little attention to detail as far as I am concerned. Read Less
1 Helpful Vote
Sail Date: April 2018
We recently took a Transatlantic Cruise on RCL Naviagator of the Seas. We booked an aft cabin (6388). Having cruised many times before in aft cabins we like the ability to see behind us - it makes for great pictures, particularly when ... Read More
We recently took a Transatlantic Cruise on RCL Naviagator of the Seas. We booked an aft cabin (6388). Having cruised many times before in aft cabins we like the ability to see behind us - it makes for great pictures, particularly when leaving a port. Nowhere in any brochure or online does it state that this cabin has an obstructed view. We could not see directly down to the water as there was an extended inaccessable deck outside our balcony which had railings and poles and a crew access deck directly below us. The cruise was completely booked so we could not change our cabin to a regular outside balcony. Upon returning from our cruise I contacted RCL to let them know that overall we were happy with the cruise however our cabin was not was it was advertised as. I even sent them pictures. Their response.......if you can see the horizon of the water, it's not obstructed and therefore should not have interfered with the enjoyment of our cruise. It most certainly did. Our Travel Agent was in agreement with us and will warn potential cruisers of this misinformation. Buyer beware! Remainder of cruise met our expectations. Dining room staff was very good and extremely accommodating. I’m a fussy eater but they always made sure there was something for me on the menu or they made me something special. Couldn’t have asked for more. Loved the fact the Customs was aboard the ship so the day before we docked, we went through customs so upon arrival in Southampton we could quickly depart the ship. Read Less
1 Helpful Vote
Sail Date: April 2018
For a vacation to relax, we took our dance shoes with us, normally on RCCL, there is dance (ball room) music before dinner and after dinner and if you are lucky the bands can play later too ball room music. On the Navigator of the Seas ... Read More
For a vacation to relax, we took our dance shoes with us, normally on RCCL, there is dance (ball room) music before dinner and after dinner and if you are lucky the bands can play later too ball room music. On the Navigator of the Seas this time, pre recorded music, dancefloor was too small. The big band can play jazz very well, but no ball room music, the waltz was too quick, rumba too quick, only the cha cha cha went well. the other bands was more for latin lovers. We were very disappointed even wrote the Hotel director Cary Davies to draw his attention to this fact but after calling the last day guest service, why he did not answer our letter, it seems that he lost our letter (we gave this letter personally to him, on the Diamond and above event) a lot of excuses, but it was the last day so no ball room for us, only excuses. Overall the food was very good. The ice show was spectecular we enjoy two times one show was specialy for diamonds and above. The ping pong tables were situated on a bad position, only one table was used the whole day by a group they played with 4, so waiting time was more than one hour while the rule is half an hour, this was bad organized. not sophisticated and certainly not sportive to fellow guests. From Southampton nothing was organized to go to the centre 15 minutes walk, no bus shuttle, only taxis. 1608 atlantic cruise no sun shine on the balcony be aware. Read Less
1 Helpful Vote
Sail Date: April 2018
We booked this cruise so we could be with friends, new and old, from previous cruises. Getting on in Miami was not a good experience. Getting off was just a bad, took forever. The ship was clean but needs refurbishment and a lot of it. ... Read More
We booked this cruise so we could be with friends, new and old, from previous cruises. Getting on in Miami was not a good experience. Getting off was just a bad, took forever. The ship was clean but needs refurbishment and a lot of it. The cabin was same as usual and bed comfortable. The food was OK in main DR, good in the Windjammer, and good in Promenade Cafe, although the sandwiches were almost empty. Not as good as before. Shows were good as usual, Service was OK although our cabin attendant was very unattentive. We were disappointed in our cabin person as he didn't respond to our requests. We asked for ice twice a day and sometimes we got and sometimes not. Also, this ship was going on to England after our cruise on the Navigator of the Seas and our cabin attendant starting bringing things for the next cruise passengers into our cabin 2 days before we were getting off. I felt that was wrong as we paid for the cruise until the last day and he was putting things like cups, tablecloth, coffee pot, etc into our cabinets before out things were even moved out. The food on the ship was not as good as earlier days and sometimes came out almost cold. We did not do any shore excursions as we had been to these islands several times before. Didn't make it to Aruba as there was a bad storm heading there and the Captain decided not to chance it. Instead we went into Nassau and many people got off. We did not as, again, we had been there many many times, No children were involved, only those with other people. Most were unruly. I don't thing we will take any more cruises during April, too many kids. We are diamond plus and we will continue to cruise RC but will be looking for different kinds of itineraries other than Caribbean. Looking forward to going on the new ships. Read Less
3 Helpful Votes
Sail Date: April 2018
I traveled with my husband, no children. We arrived in Miami the night before to explore. We stayed at the Holiday Inn Port of Miami. The area was cute but not alot of stuff to do. There was alot of construction and run down buildings in ... Read More
I traveled with my husband, no children. We arrived in Miami the night before to explore. We stayed at the Holiday Inn Port of Miami. The area was cute but not alot of stuff to do. There was alot of construction and run down buildings in the area. The embarkation and disembarkation processes were a disorganized mess. We were hit with high pressure sales pitches for drink packages, spa days etc as soon as we got on-board. Our safe was malfunctioning when we entered the cabin, it was fixed after I waited on hold for over an hour for guest services to report this issue at the instruction of the guest services desk. I wound up hanging up and our room attendant showed up and he was able to call someone to fix it. Food was lackluster and uninspiring in flavor, variety and cooking quality. Some people at our table in the dining room had clam shells in their pasta. Some food was overcooked or not cooked enough and had to be sent back. Dinner in the dining room felt rushed. Crew and staff were nice and helpful. Labadee was full of sketchy people selling stuff. The lunch on the island was good but the ice for the drinks was in a open tub with no lid, people had to scoop the ice out with a cup and their hand and flies were landing on it. We missed Aruba due to weather but they took us to Nassau instead. The other ports were ok but nothing special. the casino had no smoking signs but people still smoked.. I have cruised with Royal Caribbean before and this trip fell way short of others. The boat feels tired and needs to be dry-docked and refurbished. The pools close way to early in my opinion and need to be cleaned more. Jacuzzi's were dirty as well. Deckchairs were extremely hard to find. People would reserve them and not come back to them for hours even though the rule is for 30 minutes. Movies played at night were good but were repeated way too many times. Bed was extremely uncomfortable. We had random charges for wine on our seapass account from the dining room the last night even though we ate at the windjammer and drank no alcohol that day. Staff removed the charges after i got hung up on once and arguing with the second person. The bus to the airport was overpriced and disorganized and the check in woman was short and rude. Read Less
1 Helpful Vote
Sail Date: March 2018
This was my second time aboard this ship. All of the staff and crew were friendly and helpful. However, it would seem that it may be time for a refurbish. A lot of the ship is showing signs of wear. It seemed as though the public ... Read More
This was my second time aboard this ship. All of the staff and crew were friendly and helpful. However, it would seem that it may be time for a refurbish. A lot of the ship is showing signs of wear. It seemed as though the public restrooms were out of order a lot and the ones that were working were extremely dirty. Dining was not as good as when I was last on the Navigator (2 years). The specialty restaurants, of which I dined in all four, were simply average. Although the up charges for these venues is minimal, you will receive the same quality of cuisine in the main dining room. The main dining room serves food that is above average and the staff there is excellent. Although some of the shows in the theaters were the same as when I was last on the Navigator, they were very entertaining and I enjoyed them very much. Embarkation was relativley painless. From curbside to boarding was a little less than two hours. The ABC islands were awesome. I recommend them highly. Getting off the boat was a nightmare. Very disorganized. They seemed to be having some kind of difficulties. A word to the wise about the luggage valet service to the airport offered by Royal Caribbean. Proceed with caution, both of my bags did not make it home. Long story short, they were found a week later still at the port. They never made it onto the truck to the airport. On the plus side Royal Caribbean did ship them to me when they were eventually located. Read Less
1 Helpful Vote
Sail Date: March 2018
We left the hotel around noon and was on the ship by 1 pm so boarding was handled very effectively. We had lunch and windjammers never disappoints but then went to the room and noticed the cleanliness of the room was horrible. This is ... Read More
We left the hotel around noon and was on the ship by 1 pm so boarding was handled very effectively. We had lunch and windjammers never disappoints but then went to the room and noticed the cleanliness of the room was horrible. This is the last thing I'd think I’d need to worry about on a cruise with RC. The chair in the room and the bathroom had body hair all over it. The couch and the bed sash had these gross white stains and the sheet had some sort of stain on it. I get they have to turn the ship around quickly but still. At least Elroy our room attendant escalated it quickly for us and cleaned up what he could. He arranged to have the couch shampooed and they eventually gave us a bottle of wine to make up for it. What a nice man he was so much so that we chatted with him daily about his family and even wished him a happy Birthday. The one thing that made the ship lose points for me is that they had no access to self service ice or the free drinks. You could only get ice from Windjammers, the bars or having the attendant bring you some. Elroy kept us well stocked and Nigel Brown in windjammers also gave us ice first thing in the morning. It's probably nothing to most but a huge thing for me. The good: The food, itinerary, Solarium pool (lots more kids than I expected so this was a huge benefit) Promenade and Centrum, Windjammer, Sapphire Dining (shout out to Moses), Shopping, Hamish the Trinidadian Singer, the Singers from there theatre shows, Spa. The Ok: the gym (plates were rusting), Ice Rink (always too packed to get in a see a show. They should split up between early and late dining), sports court (always wet first thing in the morning when it was cool) The bad: Hours for gym and Windjammers, lack of staff at guest services and excursion desk, no snack bar on deck 11, pool attendants moving towels of people who saved spots - I could understand moving it after an hour but my wife stepped away to go to the bathroom and they wanted to clear her stuff when I was there and her chair was right beside me. It caused a lot of fights and anxiety. This isn’t something I should have to worry about on vacation. You snooze you lose...don't expect to come late and find a spot. The towel police shouldn't be bailing lazy people out. Overall: It wasn't a bad or great experience. Just average compared to other RC ships I've been on as well as other cruise lines. The hygiene of public areas like the spa and bathrooms were really poor. I made it a mission to find the out of the way bathrooms that didn't smell. The Service is what held it all together. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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