Sail Date: June 2018
We wanted to visit St Petersburg and considered a number of cruise lines but chose RCI as we thought it was a premium brand. How wrong we were! First the good areas; the “spacious ocean view” cabin and bathroom were very good - ... Read More
We wanted to visit St Petersburg and considered a number of cruise lines but chose RCI as we thought it was a premium brand. How wrong we were! First the good areas; the “spacious ocean view” cabin and bathroom were very good - probably the best we’ve had on ship or in a hotel for a long time. Very friendly staff even when dealing with the problems below. However, the overall service provided was poor due to the lack of attention to detail, insufficient space for so many guests, getting it right first time and poor ‘systems’. 1. Our first evening meal was in the self service restaurant which was absolutely packed, very noisy and an unpleasant place to try to relax. It’s fine if you want to eat as much as you can in the shortest time possible and then get out. The second night, also a formal night, we tried the main restaurant but had to queue for 30 minutes despite having a reservation time. The meal then took 2 hours to complete for just a starter, main course and desert with 40 minutes waiting for the next course. The waiting time between courses seemed to be the main reason for the queues outside which were bizarre as we could see empty tables presumably for guests with later reservations. A complaint via Guest Services resolved the problem and we received prompt attention for the rest of the cruise. The waiting staff were NOT the cause of the problem as we could see how hard they were working. 2. Excursion tickets missing - quickly resolved by the excursion team but why did it happen? 3. Poor excursion description. A 3 hour Local Life tour that advised guests should be able to walk 2 1/2 miles over rough ground / cobblestones (which is what we wanted) was only a few hundred meters and included a non-advertised 1 hour visit to a coffee shop for cakes. My wife needs a gluten free meal and we would not have taken this excursion if we’d known about the coffee & cake shop. On another excursion, rated as 1/2 mile over rough ground involved 3 hours of walking around a (fabulous) palace. The disabled guests on the excursion found this very challenging. 4. There are far too few public spaces for guests whilst at seas, including the self service restaurant - possibly because so much space is given over to ‘extra cost restaurants’. When I mentioned this to Guest Services the reply was basically “there’s sufficient when we’re in port and guests spread their time using the facilities”. ‘At Sea’ time equaled one third of the whole cruise time. We found ourselves back in our cabin because there was nowhere to sit and relax. 5. Beware of unknown charges on your account. Whilst staff are meant to swipe the on board “credit card” for purchases inc bar service, they can also enter the cabin number. We had over $160 of restaurant bar charges on our account that were not ours. Obviously no one checked the signature against the name on the receipt. We’ve cruised 7 times before with P&O, MSC, Thomson and NCL and never had this much to say about quality issues. It’s a shame because, as I said, the staff (as individuals) were great and tried to sort things out - it’s just the way it’s managed. Read Less
Sail Date: June 2018
We wanted to see Europe and the ports that Royal was traveling to. The ship looked great when we were looking to go. The weather I’ve there in the summer was supposed to be amazing. So everything lined up to go on this cruise for a ... Read More
We wanted to see Europe and the ports that Royal was traveling to. The ship looked great when we were looking to go. The weather I’ve there in the summer was supposed to be amazing. So everything lined up to go on this cruise for a family vacation. We didn’t know they we would run into so many problems with our stateroom. The formal dining was great! I just wished windjammer would change up the food chooses for the day and added so different things. It seem like we were eating the same thing over and over. Not much difference day by day. We wish the cruise had a pool table that was fun on serenade of the seas. Over all the ship needs a big upgrades. The staff was super nice and formal dining was always on top, they had so many different food to try and always was willing to explain was something was. Or even brought it out for us to try! Read Less
2 Helpful Votes
Sail Date: June 2018
The cruise itself was very enjoyable. The staff were great. The food not so great. A lot of the time the food was lukewarm and the vegetables almost raw. Not very nice. The prices of drinks in the bars/restaurants is extortionate. $40 ... Read More
The cruise itself was very enjoyable. The staff were great. The food not so great. A lot of the time the food was lukewarm and the vegetables almost raw. Not very nice. The prices of drinks in the bars/restaurants is extortionate. $40 to $70 dollars for a bottle of wine. A can of John Smiths $8. You could not afford to have many drinks on this cruise. The entertainment again was not as good as we have seen on other cruises but I suppose its up to the individual. The ship itself is very big and very nice but very crowded with over 3500 passengers. On a sea day with inclement weather you could hardly move anywhere as everyone was inside. There was nowhere to get a quiet place to read as music is blaring out everywhere you went. We certainly will not cruise with Royal Caribbean again. Rate 5 out of 10 Read Less
2 Helpful Votes
Sail Date: June 2018
In my experience, there are four things that make or break a cruise – the ports, the staff, the food and wine experience, and the ship itself. Ports = We rate the ports as 5 out of 5 for this Baltic Capitals cruise. Great cities to ... Read More
In my experience, there are four things that make or break a cruise – the ports, the staff, the food and wine experience, and the ship itself. Ports = We rate the ports as 5 out of 5 for this Baltic Capitals cruise. Great cities to visit, every one. Staff = The staff gets a 5. They did their best to make us happy, especially our waiter and cabin steward. Food and Wine = Except for the first night, the food gets 4, consistently good. The wine experience a 2 at best. The first night's dining was a disaster. It started with the wine, or lack of it. On our 16 or so previous cruises, we have always been able to purchase one of several wine packages at dinner with 3, 5 or more bottles of wine, usually selected from a wine list and usually discounted for multi-bottle purchase. When we asked for a wine package our wait staff had no idea what we were talking about. They offered the drinks package, which includes wine, but not what we were looking for. We finally got someone from the wine staff (??) who went into the back and brought back his iPhone and a picture of five bottles of wine which was reported to be the five bottle wine package. The picture was of a poster and the price had been scratched out and a new price added with a black marker. You could not tell from the picture what the wines were, red, white or rose, and could certainly not read the labels. We were told there were 2 whites and 3 reds, which works for us. Fool that I was, I ordered it. Turns out they were inexpensive Italian wines that cost $50 a bottle in the package. We could have done much better ordering from the wine list or from the wine shop on the Promenade. (More to follow.) First course for dinner was escargot which was served lukewarm without a fish fork or bread. Second came the fried calamari which was also cold and greasy. The French onion soup was very hot but baked until the cheese on the top was burned black. The pork chops were tasteless, the strip steak served medium well when ordered medium rare. All in all, a very poor start to our cruise dining experience. At our request, we moved from late to early dining after the first night. We were assured our wine would follow us to the new table. And it did, at least the opened bottles did. Our waiter had to track down the person who sold us the wine package to find the other 3 bottles. By that time they arrived, night two dinner was almost completed. And it had become clear there is no longer any such thing as a wine package on RCCL. Ship = The ship rates about 2 out of 5, mostly for the things that are no longer there. We have sailed on her before and looked forward to doing so again. It is a beautiful ship with some great activities and entertainment. This time, however, there was a constant and disconcerting vibration throughout the ship, most noticeable in our cabin where everything had slight quiver. RCCL in obviously being run by the financial people who have done away with many small things that were previously available. For example: Want to make a note in your cabin? Bring your own pen and paper, because there is none provided. Body lotion or shower gel in the bathroom? Bring your won. Bar snacks when you order a drink? Only if you ask, and only in the Schooner Bar. Room service for breakfast? Was free last time, now it's $8 pp. Sommelier to help with the wine? If there was one, we never saw him/her. Need a place to drop stuff in your cabin? The oval coffee table that previously was between the dressing table and sofa is gone. We moved the balcony table inside. Next day our cabin steward provided a small, well used round table in it's place. Worked find, but what happened to the tables? Want to place or add money to your cabin card for use in the casino? Now there is a fee of 5%. Want a cappuccino after dinner? Be prepared to pay for it. Daily two page newspaper with major news items from around the world? Not anymore. Fish forks for shrimp cocktail or escargot? No longer available. Larger ships once provided support for organizing bridge games on sea days. Now it's available if you do it yourself and bring your own cards. We were once able to tour the galley for free, just sign up. Now it's $89. We did enjoy the cruise, and the ship. But it is disconcerting that RCCL continues to chip away at the small things that add to the pleasure of cruising. Next time we probably go back to Holland America. Read Less
Sail Date: May 2018
For my husbands birthday which RC never acknowledged loved the entertainment the cruise director and team all worked so hard The cabin was great but the condition on balcony was dirty and had splaters of paint everywhere had to be ... Read More
For my husbands birthday which RC never acknowledged loved the entertainment the cruise director and team all worked so hard The cabin was great but the condition on balcony was dirty and had splaters of paint everywhere had to be washed down with my sterile wipes. In general the curtains didn’t not fit let the light in think they had shrunk The condition of the ship was generally dirty the sun beds were filthy I had black stripes on my body for the dirty slats on the chairs. Have photos litter around the decks to. Maybe due to lack of staff or half term very busy cruise .? The food was not up to the standard of previous RC cruises very everyday menu boring by the end of the week in the restaurant The self service was not enough cold fish for buffet All in all the entertainment made up for the issues raised everyone works so hard on board One point on the daily planner it would be helpful to put down what time we are leaving in big letters and wher to next!! Read Less
1 Helpful Vote
Sail Date: May 2018
This was a great cruise, but a problematic second experience with Royal Caribbean. The ship is still beautiful but is undoubtedly starting to feel it's age. Some of the areas are looking tired especially the staterooms which have ... Read More
This was a great cruise, but a problematic second experience with Royal Caribbean. The ship is still beautiful but is undoubtedly starting to feel it's age. Some of the areas are looking tired especially the staterooms which have elements that have chipped surfaces and broken drawers. That being said most areas of the ship are in great condition considering the age of the ship. The entertainment also poor compared to last time, but did pass the time. The dining experience on the ship was far below the standards set by our first Royal Caribbean cruise last year. Despite being on the same ship, the food this time was abysmal and the team struggled to accommodate some basic special dietary needs. The dining service was terrible, our waiter was disinterested and spoilt the experience. Our assistant waiter, however, despite the first day of this cruise being his first ever day with Royal Caribbean, shone through merely due to this effort, but was certainly not supported by our waiter or head waiter. Shore excursion embarkation is very slow; we spent nearly an hour after our 'meeting time' waiting for our number to be called. The wifi also was very slow and didn't work for 24 hours of the cruise and there was a lack of variation in the activities. Overall, it was still a great cruise but Royal Caribbean need to start investing more into both their standards of fleet and staff in order not to be overtaken by the competition. Read Less
Sail Date: May 2018
We chose this cruise line because of the EUROPEAN EXPERIENCE AND LENGTH OF CRUISE. I expected a more Royal experience, but found staff to be overworked and ship understaffed making staff very short in temprement. The 24 hour food ... Read More
We chose this cruise line because of the EUROPEAN EXPERIENCE AND LENGTH OF CRUISE. I expected a more Royal experience, but found staff to be overworked and ship understaffed making staff very short in temprement. The 24 hour food experience is totally overated. Lacking in quality and variety. Beverages available are water coffee and iced tea during meals, forcing cruisers to buy the overpriced beverage packages. The specialty restaurant packages again are very expensive and food is mediocre.Entertainment was of the same but nice and well put together. SCHOONER BAR experience was far the most entertaining and fun. The specialty stores have merchandise that is over priced and can easily be found in the USA at lower cost. I would recomend that they add metchandise that is genuine to the counntries visited. Italian leather, spanish and Portugese products, French products. I found that the fashion jewelry is the thing that I can purchase at my local JC Penny. T shirts jackets clothing is extremely expensive, that is why it probably does not sell. At some point they had a sale of Russian Artifacts that had nothing to do with the destinations that we visited. It seemned as though somebody pulled this out of their sleeve last minute to get rid of past merchandise. Very little attention to detail as far as I am concerned. Read Less
1 Helpful Vote
Sail Date: April 2018
We recently took a Transatlantic Cruise on RCL Naviagator of the Seas. We booked an aft cabin (6388). Having cruised many times before in aft cabins we like the ability to see behind us - it makes for great pictures, particularly when ... Read More
We recently took a Transatlantic Cruise on RCL Naviagator of the Seas. We booked an aft cabin (6388). Having cruised many times before in aft cabins we like the ability to see behind us - it makes for great pictures, particularly when leaving a port. Nowhere in any brochure or online does it state that this cabin has an obstructed view. We could not see directly down to the water as there was an extended inaccessable deck outside our balcony which had railings and poles and a crew access deck directly below us. The cruise was completely booked so we could not change our cabin to a regular outside balcony. Upon returning from our cruise I contacted RCL to let them know that overall we were happy with the cruise however our cabin was not was it was advertised as. I even sent them pictures. Their response.......if you can see the horizon of the water, it's not obstructed and therefore should not have interfered with the enjoyment of our cruise. It most certainly did. Our Travel Agent was in agreement with us and will warn potential cruisers of this misinformation. Buyer beware! Remainder of cruise met our expectations. Dining room staff was very good and extremely accommodating. I’m a fussy eater but they always made sure there was something for me on the menu or they made me something special. Couldn’t have asked for more. Loved the fact the Customs was aboard the ship so the day before we docked, we went through customs so upon arrival in Southampton we could quickly depart the ship. Read Less
1 Helpful Vote
Sail Date: April 2018
For a vacation to relax, we took our dance shoes with us, normally on RCCL, there is dance (ball room) music before dinner and after dinner and if you are lucky the bands can play later too ball room music. On the Navigator of the Seas ... Read More
For a vacation to relax, we took our dance shoes with us, normally on RCCL, there is dance (ball room) music before dinner and after dinner and if you are lucky the bands can play later too ball room music. On the Navigator of the Seas this time, pre recorded music, dancefloor was too small. The big band can play jazz very well, but no ball room music, the waltz was too quick, rumba too quick, only the cha cha cha went well. the other bands was more for latin lovers. We were very disappointed even wrote the Hotel director Cary Davies to draw his attention to this fact but after calling the last day guest service, why he did not answer our letter, it seems that he lost our letter (we gave this letter personally to him, on the Diamond and above event) a lot of excuses, but it was the last day so no ball room for us, only excuses. Overall the food was very good. The ice show was spectecular we enjoy two times one show was specialy for diamonds and above. The ping pong tables were situated on a bad position, only one table was used the whole day by a group they played with 4, so waiting time was more than one hour while the rule is half an hour, this was bad organized. not sophisticated and certainly not sportive to fellow guests. From Southampton nothing was organized to go to the centre 15 minutes walk, no bus shuttle, only taxis. 1608 atlantic cruise no sun shine on the balcony be aware. Read Less
3 Helpful Votes
Sail Date: April 2018
I traveled with my husband, no children. We arrived in Miami the night before to explore. We stayed at the Holiday Inn Port of Miami. The area was cute but not alot of stuff to do. There was alot of construction and run down buildings in ... Read More
I traveled with my husband, no children. We arrived in Miami the night before to explore. We stayed at the Holiday Inn Port of Miami. The area was cute but not alot of stuff to do. There was alot of construction and run down buildings in the area. The embarkation and disembarkation processes were a disorganized mess. We were hit with high pressure sales pitches for drink packages, spa days etc as soon as we got on-board. Our safe was malfunctioning when we entered the cabin, it was fixed after I waited on hold for over an hour for guest services to report this issue at the instruction of the guest services desk. I wound up hanging up and our room attendant showed up and he was able to call someone to fix it. Food was lackluster and uninspiring in flavor, variety and cooking quality. Some people at our table in the dining room had clam shells in their pasta. Some food was overcooked or not cooked enough and had to be sent back. Dinner in the dining room felt rushed. Crew and staff were nice and helpful. Labadee was full of sketchy people selling stuff. The lunch on the island was good but the ice for the drinks was in a open tub with no lid, people had to scoop the ice out with a cup and their hand and flies were landing on it. We missed Aruba due to weather but they took us to Nassau instead. The other ports were ok but nothing special. the casino had no smoking signs but people still smoked.. I have cruised with Royal Caribbean before and this trip fell way short of others. The boat feels tired and needs to be dry-docked and refurbished. The pools close way to early in my opinion and need to be cleaned more. Jacuzzi's were dirty as well. Deckchairs were extremely hard to find. People would reserve them and not come back to them for hours even though the rule is for 30 minutes. Movies played at night were good but were repeated way too many times. Bed was extremely uncomfortable. We had random charges for wine on our seapass account from the dining room the last night even though we ate at the windjammer and drank no alcohol that day. Staff removed the charges after i got hung up on once and arguing with the second person. The bus to the airport was overpriced and disorganized and the check in woman was short and rude. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

Find a Navigator of the Seas Cruise

Email me when prices drop