4 Helpful Votes
Sail Date: November 2017
We knew there would be "some" children on this cruise because it was over Thanksgiving, we DID NOT expect 2,000 children, yes this number was confirmed at the front desk. R.C. has turned into a cheap Disney cruise. R.C is ... Read More
We knew there would be "some" children on this cruise because it was over Thanksgiving, we DID NOT expect 2,000 children, yes this number was confirmed at the front desk. R.C. has turned into a cheap Disney cruise. R.C is catering to the family unit and now that I am a diamond member, I have taken a back seat to 10 year old brats !!! On our first night we were standing in line for the main dining room ( 8:30-late seating) wild kids running allover, one in particular with NO parental supervision was swinging his arms and ( accidentally-- I will give him that ) hit me in the face, right cheek--hard with fist-- ouch, parents did not say sorry, or anything, they looked at me like I was the criminal. The next nite I was walking the promenade when a young father & his 6 kids who he could not control were running up and down & in & out of shops all around the Christmas tree, when the child he was carrying who was 2-3 years old started screaming and trying to get free from his clutches, literally kicked me in the face, same place as the night prior, so my pictures from the rest of the cruise show a bruised & swollen face, oh yes, he didn't say sorry either. Dancing on tables, invading adult territory, a food fight in the elevator with bananas & fruit that I reported on Thanksgiving because an elderly lady slipped and almost fell. At lunch in the main dining room, I was asked if we would be willing to share ( which we enjoy), I said yes, but no children, the female matre de looked at me with disgust and said "all tables have children, you will have to wait, and she made us wait @ 20minutes and we were again treated like second class citizens. R.C recently added life guards. I spoke with one and he told me a child drown & died @ 2 months ago. I have ripped up my Diamond card & will start over with a grown up ship, we have cruised Celebrity, Holland America and others and hope they have not invaded them also, I guess a lot of it has to do with cheap family rates & family perks. Read Less
6 Helpful Votes
Sail Date: November 2017
This was my first cruise and the whole experience was awful. Room was very dirty, moldy toilets, strong mold/mildew smell in cabin, air filter was black with mold, and the water in the room came out milky white. Trash was left in can and ... Read More
This was my first cruise and the whole experience was awful. Room was very dirty, moldy toilets, strong mold/mildew smell in cabin, air filter was black with mold, and the water in the room came out milky white. Trash was left in can and under bed. Spoke with front desk assistant manager and he was unwilling to help us or notify the Captain, it was 3:30am and multiple guests were sleeping in the lobby! Not once did any employee apologize for these issues. I was told there was nothing more for them to do other than offer us a 20% future cruise credit. That is unacceptable. The “food” if that’s what they call it in the Windjammer Café was cold and had an awful taste seems frozen and microwaved. The only decent meal we had was at Chopped. We were told by our servers you only get the “good food” on 7days or more not on the budget cruises. These are just the issues I experienced personally, my family who was on the ship with us had bugs in their room!!! ZERO accountability on this ship. It was unsafe and unlawful to be subjected to those conditions. I will NEVER be on a Royal Caribbean cruise ever again. EVER! Read Less
4 Helpful Votes
Sail Date: November 2017
This cruise was chosen for us by our sons and family. It was to celebrate our 50th anniversary. They choose well. The staff was very friendly and helpful. Our servers in the Sapphire dining room, Amergail and Desran were wonderful. Staff ... Read More
This cruise was chosen for us by our sons and family. It was to celebrate our 50th anniversary. They choose well. The staff was very friendly and helpful. Our servers in the Sapphire dining room, Amergail and Desran were wonderful. Staff in the Windjammer also, were friendly and nice. Kept keeping the tables clean and brought something you needed. Entertainment was very good as well. Housekeeper kept room clean and provided items we needed. Various options to participate in or watch. Dancing instructors were fun and helpful. Ice show was well done. Travis Cloer was entertaining. The 70’s show on the promenade was entertaining. Trivia programs were fun. Casino was okay, shops were clean and organized. Didn’t avail of purchasing anything but, they were nice. Off shore excursions were booked by family but, what we did was fun. Pool areas were very nice and plenty of staff for that and bars. Sporting areas wer very nice as well. Grandchildren used the Flowrider, basketball court, ice skating, etc. Embarkation was smooth. Disembarkation could have been a bit better. Needed an adjustment on our final bill. The customer service had a long line. Felt all ares should have been open that morning. It left us separated from our family. Overall a good experience. Read Less
6 Helpful Votes
Sail Date: November 2017
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to ... Read More
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to concentrate on people who were returning customers rather then new. Formal nights were a joke, you got dressed up to walk into the dining room for your evening meal which you had done the night before. no captain, no entertainment, nothing special at all. did not bother after the 1st one. If you Smoke you are normally allowed to smoke in casino. Not on this ship on formal days all day, weather was bad so could not go up on deck and had to use cigar room which had such poor extractors and stunk, In the casino ashtray was a floor standing one which staff emptied out the ashtrays from the slot machines into and never got emptied all day. Everyone i spoke to and me included had charges for services not used added to bills. AFter 8 days at sea managed to get 3 hours in Boston. Management of Immigration was a joke we should have been first a 6.30 with people on excursions ( instead approx 1500 in gue, emigration delayed .with people queuing for 3 or more hours, will not go on but all i will say is i saw people crying with boredom, This cruise turned into a prison sentence. so will i use again never twice crew members maimed to music on the bridge on the promenade and that was about as lively as it got. Read Less
2 Helpful Votes
Sail Date: November 2017
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a ... Read More
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a package deal but found it to be one of the smallest inside cabins we have ever had, very cramped. It was not very clean and obviously had not been hovered in a while as various items found on floor and in draws (hairgrips, buttons etc). The lack of complimentary toiletries was appalling, not even a shower cap ! Our bedding was not changed at all and turndown service was almost non existent. The food overall was poor and lukewarm and service in the main dining room slow. We felt a general lack of enthusiasm and disinterest from most of the staff. We booked two shore excursions on board, The Kennedy Space centre experience was very good from start to finish, but the New York Hop on/Hop off bus trip was terrible with nobody about to ensure safety or transport back to the ship. Might as well have saved money and booked it on line privately. Not much going on in the way of activities for a transatlantic cruise with several days at sea and sadly the entertainment (apart from the Ice show) was very poor. If I did a transatlantic again (this was my second) it would not be with Royal Caribbean on this ship. Read Less
5 Helpful Votes
Sail Date: October 2017
We chose this cruise after sampling a PandO cruise in May. we liked that so much that we wanted to go again soon - having a small child meant that we have to stick to school holidays and this cruise was the only one available. Even though ... Read More
We chose this cruise after sampling a PandO cruise in May. we liked that so much that we wanted to go again soon - having a small child meant that we have to stick to school holidays and this cruise was the only one available. Even though it was October we thought there would be enough to do on board to make it enjoyable. How wrong we were. There was hardly anything to do away from the elements which did not cost large amounts of money. The cabin - compared to P and O - was shabby- a stained, tatty settee, scuffed furniture, lots of dust under the bed, tatty shower room. the rooms were not sound proofed sufficiently and there were constant tannoys encouraging you to come along and spend yet more money! compared to P and O we could not believe the cost of things on board - I do not mind spending money but I object to being fleeced. The restaurants: the main dining room was poor - luke warm food with little taste. The "cafeteria" was little better - and it was nearly impossible to find a table regardless of when you turned up. finally I became seriously ill with food poisoning on the second night and I am still suffering now - despite several staff being aware of this no one followed up on how I was. Read Less
3 Helpful Votes
Sail Date: September 2017
I love to cruise and was extremely disappointed with this one. Gluten Free section in Windjammer was definitely not gluten free. Cleanliness in the Windjammer was not up to par. The stairs were filthy. On quite a few occassions there ... Read More
I love to cruise and was extremely disappointed with this one. Gluten Free section in Windjammer was definitely not gluten free. Cleanliness in the Windjammer was not up to par. The stairs were filthy. On quite a few occassions there were no cups in the morning for coffee and no butter or peanut butter. When I asked to have peanut butter or butter one morning I was handed, from a cabinet, 2 tubs. I said “there is none of these things out” and he shut the door and walked away from me. We had to call 5 times because air conditioner was not working. They lost 2 of our bags for a whole section of luggage, #4, when we departed the ship and we were the first ones off. They have you put tags on your luggage but the numbers were all over the place and not where they were suppose to be. I don’t understand why there was no quality control who noticed that a partial section was missing it’s luggage. Read Less
Sail Date: September 2017
Have just come back from this cruise and if you do not want to spend 14 nights without any sleep make sure you are not in room 9601or 9603. We spent every night being woken up at 1 and 3 in the morning by loud bangs and then the sound of ... Read More
Have just come back from this cruise and if you do not want to spend 14 nights without any sleep make sure you are not in room 9601or 9603. We spent every night being woken up at 1 and 3 in the morning by loud bangs and then the sound of gushing water. To be told that the main pipe ran through the room and they were emptying the Jacuzzi. On a positive note the main dinning room staff and room staff were fantastic and cannot give them enough praise for making all our dining in the main dinning room and windjammers very enjoyable. As treat we did the chefs table which I could highly reccommed the food and wine were amazing and the waiter very knowledgeable in the wines that were provide and how they matched the food. I have done 5 royal caribbean cruises and this room problem made it the most disappointing one. Read Less
15 Helpful Votes
Sail Date: September 2017
First of all, I previously cruised with Royal Caribbean "Allure of the Seas", and it was so exhilarating, I was looking forward to cruising with their Navigator of the Seas. Alas, I was completely disappointed in my experience ... Read More
First of all, I previously cruised with Royal Caribbean "Allure of the Seas", and it was so exhilarating, I was looking forward to cruising with their Navigator of the Seas. Alas, I was completely disappointed in my experience with this ship. Here are some of the reasons: 1. When the ship docked, there was no one to direct passengers to the gangway. Yes, there were signs posted on the walls, but when a whole crowd of people are in the hallway, the signs can't be seen, and there is a lot of confusion about which way to go - right or left. Some passengers, were even saying that the exit was at the other end of the ship. This same confusion and scenario repeated itself at subsequent ports. It would have been so simple if there was a staff member at, or near the elevators directing people to the exit door leading to the gangway. 2. All the poultry and fish in the main dining room and the Windjammer were overcooked. The gravest, culinary sin was the "Filet Mignon" in the Windjammer, which was way overdone, chewy, and quite ghastly. A hockey puck would have tasted better. 3. The majority of food was also over-salted, yet the scrambled eggs, omelets, etc. had no salt and were quite tasteless. 4. To be fair, the tastiest food on the Navigator of the Seas was the Italian food. This is not my favourite type of food, but it was the tastiest on this ship. 5. For those passengers who do not particularly like gambling or drinking, there were not enough other activities to keep one interested and entertained on this ship. A lot of the activities were quite boring, and too many of them ended up being sales pitches, and "buy", "buy", "buy" events. 6. The shows were amateurish, almost laughable compared to those on the "Allure of the Seas" (for example). They were lacking professionalism, polish and finesse, and they reminded us passengers of high school concerts that just don't quite make the grade. 7. A few times, the Dance Fit classes were scheduled to be held pool side, but because of inclement weather, the activity moved inside to the Cosmopolitan Club, and no announcement was made, so those of us who arrived a minute or two later, had to ask the lifeguard where was the class, and if he did not know, he had us ask the Towel Rental guy about it. Lovely. Such poor communication and customer service for a cruise ship. This was aggravating and irritating to us passengers. 8. The Line Dance class was cancelled, and no announcement was made. Those of us who showed up for it at poolside then thought that it must have moved to the Cosmopolitan Club. So the group of us headed up to the Club. Nothing was happening there, and the personnel there knew nothing about any Line Dance class. Rushing down to Guest Services, we were then informed that the class was cancelled. When we asked why was the cancellation not announced, the answer was that "not too many people are interested in that class". A simple announcement saying that the "Line Dance class has been cancelled" would have been the courteous thing for Royal Caribbean to do for the few of us who wanted to do this activity. 9. Some of us tried to enjoy table tennis, but Deck 14 was so windy for so many days, that it was impossible to play. If this happens more often than not, why doesn't Royal Caribbean devise some sort of enclosure that blocks off the wind so that passengers can enjoy this activity? Thumbs down for this ship, its activities, its entertainment, and its food. Read Less
Sail Date: July 2017
Amazing experience, totally recommend Royal Caribbean Navigator of the Seas. We had an amazing holiday, so relaxing and great there is an adults sunbathing area separated from the children's area. All staff exceptional, food ... Read More
Amazing experience, totally recommend Royal Caribbean Navigator of the Seas. We had an amazing holiday, so relaxing and great there is an adults sunbathing area separated from the children's area. All staff exceptional, food great, entertainment great. Stayed on the ship in Malaga as after seeing Italy I don't think there was any comparison. Two downsides with the execursions which are expensive: 1) Rome in a Day - far too packed and would be good to focus on just one area (i.e. the Vatican, instead of the Colossium, Trevis Fountain and the Vatican) 2) Beautiful Portifino - advertised as 90 minutes by speed boat. Actually a 45 minute ride by bus and then 15 minutes on a Ferry. But Royal Caribbean did refund all passengers 30%. I can honestly say this was one of my best holidays, I will definitely book with Royal Caribbean again. Does anyone know how we can join the loyalty programme? Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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