2 Helpful Votes
Sail Date: March 2018
Overpriced for the value. We cruised with 14 family members. We drove down to Miami for the cruise. Parking ramp was very expensive for the five days. Parking ramp had no signage on how to get around, including getting out. Stateroom ... Read More
Overpriced for the value. We cruised with 14 family members. We drove down to Miami for the cruise. Parking ramp was very expensive for the five days. Parking ramp had no signage on how to get around, including getting out. Stateroom (verandah) was terrible. Bed was old and rock hard. Language barriers were prevalent with majority of staff, no matter what the setting. Some spoke the equivalent of no English, even though the majority of the guests spoke English. Nickeled and dimed to death. I found myself crying out MOOO!! many times during embarkation and debarkation as I now know how cattle feel. Room service had a significant fee for every and any type of service. Bathroom was falling apart. Our room entrance door would not close automatically (I found it open on numerous occasions), even though it is supposed to close automatically and the verandah door did not lock without learning the way to fidget with it, from our steward. Soap tray in shower fell off the wall twice and appears to have been screwed back on, in different positions, many times. Read Less
5 Helpful Votes
Sail Date: March 2018
Every 2 or 3 years we go on a Cruise. Royal Caribbean was always my first choice. Last time ( 2 years ago) I had a bad experience. This time was even worst. Food is not the same anymore. The amazing dinner that i used to have , it is ... Read More
Every 2 or 3 years we go on a Cruise. Royal Caribbean was always my first choice. Last time ( 2 years ago) I had a bad experience. This time was even worst. Food is not the same anymore. The amazing dinner that i used to have , it is gone. The staff ( with some exceptions) was rude . The main answer was " Sorry , we can not do anything " . Casino machines are old , some of then older than in the worst casinos in Florida. The tour was very poor. The tour guide spent one hour teaching ridiculous words in Spanish and asking for "propina" Tips. Pools completely crowded. Not everything was bad. The cabin was good an the cabin service too. Summary , my advice " Don't pay more for Royal Caribbean , they are far away to be the same company that they were 10 to 5 years ago " . Read Less
Sail Date: March 2018
The ship is in bad need of any refresh. The decor is very old. Broken railings, Lights not working, elevator buttons not working on several decks. Having been on several HAL, NCL and Disney cruises, the food overall on this RC ... Read More
The ship is in bad need of any refresh. The decor is very old. Broken railings, Lights not working, elevator buttons not working on several decks. Having been on several HAL, NCL and Disney cruises, the food overall on this RC sailing was by far the worst. Daily menu only rotated three dishes each night with most of the appetizers and deserts staying the same night over night. Simply lacked creativity. Insulting to have additional dishes listed on the menu but with a charge. Filet Mignon $20 charge in the main dining room. In what fine dining restaurant do they list Tilapia (farmed) as the catch of the day (on two of the 9 nights). Even our servers shook their heads and were embarrassed. No wine packages on RC. They have a sign that you can purchase sets of wine at their vintages shop which will be brought to your table. Discounts offered with the more wine purchased. After three attempts to get it worked out - gave up. Dining staff has no idea how it worked. Vintages staff admitted that it's better to go to their shop on the way to dinner to pick up your selection and take it with you to dinner. So, select the wine before seeing the menu? Didn't try the specialty restaurants. Based on the poor quality of the food in the main dining room along with the classless up sell to get a good dish, we decided not reward RC for that tactic. Although the quality of the food was comparable to a hospital cafeteria, the service was good. Nice people with great stories and conversations. The windjammer was simply terrible. 80% repeated menu day over day. You guessed it Tilapia every day. The activities were fun. The kids enjoyed the wave runner. No waterslides, but the pools were nice. Movies out on the deck would have been nice except the layout is very odd and only a locations have good views of the screen. Odd that they offer no snacks like popcorn and sodas during the night movies like they do on other lines. Not a big deal for us but something to note is the onboard shopping was weak. You know your duty free selection is bad when Disney has a better liquor selection than you. Read Less
1 Helpful Vote
Sail Date: March 2018
Have been a loyal Royal Caribbean Cruiser for many years now, and I always boasted to friends and family that they live up to their name and recommended them highly; but can't do that anymore. Cuts in personnel and changes to service ... Read More
Have been a loyal Royal Caribbean Cruiser for many years now, and I always boasted to friends and family that they live up to their name and recommended them highly; but can't do that anymore. Cuts in personnel and changes to service and benefit standards on the ships have made Royal now below average. First start in the dining room, we were moved to 3 different tables and only got adequate service with the head waiters hovering over the table. Cold food, hour to get appetizers, wrong orders, bread in baskets with no tongs so people I don't know pawing through it...health hazard. Second, the casino, Blackjack tables now pay 6 to 5 with no equal pay for blackjack if dealer has an ace. Spend a lot of money in their casino, and changing these odds made me not play. 3rd front line employees not happy, pay changes, staff cuts, have made the staff no where near as happy as they used to be and it shows. We talked to many high level Loyal Royal Caribbean cruisers and did not find one person that enjoyed the dining room. Most said they are going to look at other cruise lines now as am I. I have 2 other cruises booked with Royal and am considering canceling and looking elsewhere. Read Less
Sail Date: March 2018
the room was nice, the islands were beautiful the staff was pleasant, but the food on the buffet was one step above prison food. The steak house was good, The Italian restaurant was a hit or miss one day good the next horrible. The buffet ... Read More
the room was nice, the islands were beautiful the staff was pleasant, but the food on the buffet was one step above prison food. The steak house was good, The Italian restaurant was a hit or miss one day good the next horrible. The buffet was always in need of cleaning, and the staff ignored it. So food was always on the counters and floors, not very appealing. and we were nickeled and dimed everywhere we turned. We had a son hop and I word a hot pink poodle skirt with a matching shirt scarf socks and saddle shoes, we had a photo taken and without telling us the photographer took one in black and white. Then could not understand why we were upset with it. Other than that the cruise was with a singing group so there was always something to do , with 4 private concerts for those who booked with them. Not enough chairs near the pool, but plenty of pool room. The promenade was awesome with a circus parade the last day. All in all the cruise was a success because of the singing group we booked with. We have already booked the next cruise with them. It is not with Royal. Read Less
8 Helpful Votes
Sail Date: February 2018
2nd time on this ship. WAS our favorite ship. But over all experience has dropped. Food, shows, ports of call, just was not as good. Big disappointment. two days before debarking my wife came down with the Norovirus or food ... Read More
2nd time on this ship. WAS our favorite ship. But over all experience has dropped. Food, shows, ports of call, just was not as good. Big disappointment. two days before debarking my wife came down with the Norovirus or food poisoning. They didn't want her to leave the cabin which I understand why. They said the will send someone to help her get off ship. on debarkation day, and After 3 calls they finally said no one is available to help her. As I write this she is still recovering. The chiefs table however was a great experience!. food was outstanding. The buffet however on galley tour was well, I rather have eaten a hamburger somewhere else. The excursions; just junk store. liquor stores jewelry stores, in a very small location, not town villages to visit and see. anywhere else cost big dollars! The shows just not as good as I remember. I cruise about once a year. I think my cruising days are over. Read Less
4 Helpful Votes
Sail Date: February 2018
This was a charter cruise for us on the Navigator of the Seas 5 day trip that was originally scheduled for Falmouth Jamaica and Labadee, Haiti. Thank you to Royal Carribean for switching ports to Coco Cay Bahamas after the reports of ... Read More
This was a charter cruise for us on the Navigator of the Seas 5 day trip that was originally scheduled for Falmouth Jamaica and Labadee, Haiti. Thank you to Royal Carribean for switching ports to Coco Cay Bahamas after the reports of violence in Jamaica. Lets gets to the good stuff. Getting on the ship was a breeze...literally. Almost no wait time in checking in and getting our cards etc. We were early so the rooms were not ready so we hung out for 30 minutes at Cafe Promenade and had coffee and lemonade. Finally the room was ready and we dropped off our luggage, checked out the tv, room and we met our room steward Dexter who was divine the entire trip. The ship provided me with complimentary gallon of distilled water for my CPAP machine and extension cord. All the employees were extremely pleasant and helpful on this cruise. Now the negative. The food was lackluster. It was more like cafeteria food at a hospital than a fine cruise line. It was mostly the same things in the Cafe and the buffet. Also, the buffet closes during certain times and they take down the majority of the buffet at other times and the choices are VERY small. A lot of wasted man power and time appears to be happening around the drink stations. At breakfast there are 2-3 workers making up glasses of apple juice, orange juice and water which were being made too quickly and the ice was melting and making the drinks watery. You had to ask for coffee. They did have several choices of tea for hot teas if that is your thing. they also had gluten free and sugar free options. The ship itself was difficult to navigate which caused us problems. No map of the ship was offered to us but they do have digital boards by the elevators to assist you. The Two Poets bar could be bigger, that seemed to be one hub of activity for cruisers on our cruise. The shops were not really functional and too much space is used on the ship for this purpose. Musical acts in the Metropolus Theatre had sound problems with entire cruise. Hopefully they will figure that out in the future. We were in Cabot 3562 on deck 3 which is same level as Threatre and we could not hear the shows in the cabin. We never used the fitness facilities or the pool because of scheduling of activities on the charter. This was my first cruise on RC and if I were choosing a cruise for my family or a vacation which was not a charter, I would not choose RC based on our experience on this cruise. Read Less
2 Helpful Votes
Sail Date: February 2018
Food was of poor quality. Makes me wonder if it was done on purpose in order to promote the specialty restaurant for an extra cost. The ship needs to be refurbished. There are only 2 electrical outlets in the stateroom which is ... Read More
Food was of poor quality. Makes me wonder if it was done on purpose in order to promote the specialty restaurant for an extra cost. The ship needs to be refurbished. There are only 2 electrical outlets in the stateroom which is unacceptable at this day and time. Also, many areas have peeling paint or rust showing through, the beds were extremely hard and the pillows were flat. Ended up sleeping on the sofa. It was more comfortable. Guest Services was a joke. Kept getting different answers about trying to exit the ship for departure and forget the ‘valet’ luggage service. They didn’t get my luggage to the airport, therefore it did not arrive at me final destination. Still don’t have it and now will have to file a claim. I first thought I was being too picky about the food,but when me table mates started to complain, they were ‘emerald’ members, I realized it was not me. Read Less
3 Helpful Votes
Sail Date: January 2018
The ship was very clean. The grand suite was very roomy. The service staff was great. The entertainment was ok. Dinner in the main dining room was good. Had to pay extra to eat at the other restaurants on the ship. The drink package ... Read More
The ship was very clean. The grand suite was very roomy. The service staff was great. The entertainment was ok. Dinner in the main dining room was good. Had to pay extra to eat at the other restaurants on the ship. The drink package cost was to expensive. I traveled with 7 other adults and we were bored. We seen a couple shows but the activities on the boat was not all that great. The ports was just shopping, no beach. You had to pay again for a ride to a beach. I wanted to hit the beach and get some sun not pay someone to take me there Im at a port with water everywhere. I don't think I will be going on another cruise if this is the way it is on other cruises. I could paid less and just went to Florida beaches. I hope they read these reviews. Read Less
2 Helpful Votes
Sail Date: December 2017
I'm giving this cruise 2 stars solely because the staff was very friendly, the excursions were exciting, and we had an enjoyable time overall. However, on my final night, I finally realized the many many bug bites I had were not from ... Read More
I'm giving this cruise 2 stars solely because the staff was very friendly, the excursions were exciting, and we had an enjoyable time overall. However, on my final night, I finally realized the many many bug bites I had were not from mosquitoes or from being outside – our room had bed bugs. As you can imagine, this was deeply troubling, as I had expected a certain level of cleanliness and precaution on the part of Royal Caribbean. We were already disappointed when we first arrived and found the sheets both for the bed and the pull-out with several stains, and even when we had the room made up, the same stained sheets were left on. I alerted guest services that I suspected bed bugs, and the man at the desk seemed in no hurry to help and never once apologized for the situation. No one once took ownership of the situation or offered any sort of compensation or solution to our huge inconvenience and frankly disgusting situation. Even as I watched them strip the bed, photograph the bugs, and put everything in plastic bags, no one once thanked me for alerting them to bugs or seemed to think this was an unusual thing. We were moved rooms not for our own safety and comfort but “because they had to clean it before the next passengers came.” We were made to pack our belongings in a hurry and moved to a smaller room with no balcony and no second bed option at 3:30 am – it was understandably the only room available on a full ship, but was not what we had paid for and obviously, not the way we wanted to end our trip. After our experience the last night, a cruise that saved up for and looked forward to for years will now be remembered as the bed bug trip. Not to mention the hassle we had when we got home of disinfecting our clothes, luggage, and precious souvenirs. I am still so uncomfortable and itchy, and disgusted at the thought of having slept there for so long, I feel like crawling out of my own skin. Worst of all, I have e-mailed Royal Caribbean twice and they haven't even had the decency to respond. Their apathy toward this whole experience is crazy to me, and not what I expected from their customer service either. I'm very disappointed with Royal Caribbean, and caution anyone looking to go on a cruise to think twice, and if you do go with Royal Caribbean, check your bed first!! Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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