3 Helpful Votes
Sail Date: July 2018
We chose this cruise to celebrate the 70th birthday of my wife's aunt. Staff was fantastic. Could not fault them one bit. Food at Windjammer was good. Food at other restaurants was average to good. The ship is starting to ... Read More
We chose this cruise to celebrate the 70th birthday of my wife's aunt. Staff was fantastic. Could not fault them one bit. Food at Windjammer was good. Food at other restaurants was average to good. The ship is starting to show clear signs of age and being tired. And cruises like ours that was full of teenagers and kids doesn't help. The behavior of most teenagers was disgusting. Some were even having sex after dark on sunbeds. And kids would scream, run riot and press all the buttons in the lifts. Drunken or smoking Mums were ignoring their kids. It's a cruise, not a bloody creche. Ports and Shore Excursions were good. I went out on every port. We felt let down by the Spa a bit. They tried to charge us gratuity despite us having paid gratuity upfront. The entertainment and activities were good. Generally, the ship is starting to show some signs of age. Carpets need replacing. Wood in lifts needs changing in a few lifts. There are some areas with minor rust. I feel like I need another holiday to get over that one. Read Less
5 Helpful Votes
Sail Date: July 2018
Honeymoon ... not that any staff recognised this. Having sailed on The Oasis previously, this cruise was way below the Oasis standard. Embarkation and disembarkation were good and fast. Cabin was good size but balcony a bit small. Sheets ... Read More
Honeymoon ... not that any staff recognised this. Having sailed on The Oasis previously, this cruise was way below the Oasis standard. Embarkation and disembarkation were good and fast. Cabin was good size but balcony a bit small. Sheets not changed in the 2 weeks we stayed but was kept clean. Dining in main dining room was excellent, food service was outstanding thanks to our waiter Omar. Mixed feelings about speciality dining ... Chops Grill was exceptional the first time we visited but the second time almost inedible due to the massive amount of salt used in everything. I asked for orange sorbet again the second night and was told they only had ‘rainbow’ sorbet ... this had chunks of ice in it and was quite obviously all the bits of left over tubs mixed together ... not pleasant! There were not enough staff at pool bars and quality of drinks was variable ... staff worked exceptionally hard but had no time to talk or prepare frozen cocktails properly. The worst issues we experienced was the lack of sun beds available. People were leaving towels on them from early morning and not returning for hours! Little enforcement made by staff to remove said towels and we therefore were totally unable to find any sun beds in the sun ... we walked the ship for over an hour one dat trying to find 2 beds ... exasperating!! Headliner shows were OK but nowhere near as good as The Oasis and the crew shows were terrible! On board musicians were excellent and on the whole staff were helpful. Guest Services not as helpful and queues often of over 30 mins. The behaviour of children was often poor and unchallenged ... frequent charging up and down stairs and pressing lift buttons on all floors and often in jacuzzis until midnight! We had the same films showing for the whole 2 weeks. We did our own trip Dolphin Safari in Gibraltar which was excellent and did RC Cádiz Flamenco trip which was also outstanding. In Lisbon we took our own Tuk Tuk which was also brilliant. Palma was a delight and we loved the fact we were there overnight. Cagliari in Sardinia was our least favourite...scruffy and not much to do. Read Less
Sail Date: June 2018
this is the 3 cruise we have been on with Royal Caribbean Vision of the seas and Rhapsody of the seas. We thoroughly enjoyed themtwo ships and would give them 5 for the everything they had made use of the space on the ship and the staff ... Read More
this is the 3 cruise we have been on with Royal Caribbean Vision of the seas and Rhapsody of the seas. We thoroughly enjoyed themtwo ships and would give them 5 for the everything they had made use of the space on the ship and the staff were excellent. Navigator of the sea was different even though it was a larger ship it was missing the personal touch like the other two ships. it advertised a promenade which they said had entertainment on which during my stay only happened twice. and only lasted for 15 minutes. Yes there are two pubs on the promenade but if I wanted to sit in a pub I would of stayed at home. They only had the same amount of shops on board but had spread it out so it looked more.you had two formal nights so you got dressed up but had no were to go were as on the other ships they had an atrium and everyone went there had a waltz and a dance . The atrium was the heart of the ship and I feel this ship was missing that. it says you can dance the night away in a bar but the dance floor could only fit about 5 people on and went into the corridor of the ship. around the pool the other ships had a band and a disco during the day everyone got involved during the day but on this ship nothing you just sat there. the theatre could do with a refurb a bit shabby the staff were friendly but again I felt something was missing. I had recommended royal carrabean to my family and friend but would of felt embarrassed if I had brought them on this ship as it just didn't seem right. the promadande was a waist of space people used it as a walk way. it advertises ice skating and a flow rider but both were only open for about 2 hours for public use on the whole cruise Read Less
1 Helpful Vote
Sail Date: June 2018
We chose this cruise because of the destination/ ports of call. Starting in Southampton, embarkation was very quick and smooth, staff were friendly and helpful. Staff on board the ship were friendly, helpful and never had any ... Read More
We chose this cruise because of the destination/ ports of call. Starting in Southampton, embarkation was very quick and smooth, staff were friendly and helpful. Staff on board the ship were friendly, helpful and never had any problems apart from when going into the next cruise area to enquire about something and I think it was because it was not about booking a cruise onboard that the gentleman concerned was very rude, apart from that no problems. Our Cabin Steward Stanley was very good without being intrusive. The Dining room staff - Resteraunt Manager, Head Chef and table staff were all very good and tried to solve a problem that we had. Our cabin 6514 was at front and was very large as was the shower room, plenty space in both areas. I have a bad back and found the bed to be not comfortable but our Cabin Steward sorted that out by laying 2 folded duvets under the sheet to make it more comfortable and it worked a treat, no fuss an no bother. The balcony was in need of maintenance and the door was quite hard to slide open and shut. Entertainment on board was a bit hit and miss. The Ice show was fantastic and a couple of the other shows were ok but not anything to shout about. We visited the casino 2 nights but can see how easy it would be to get hooked and spend spend spend and come away with a very empty wallet. Dining was a bit of a problem for us as we are both vegetarian. In the main dining room there is only 1 vegetarian option every night and if you dont like curry or spicey food then its not going to be a good experience. My gripe with this is that if you pay xyz for your holiday and the person in the next cabin pays the same, he has a varied choice of what he can eat, fish, steak, chicken, pork with all the trimmings but you are stuck with a half hearted not very inventive dish on a nightly basis. We brought this to the attention of the Diningroom manager and chef and they did their best to sort things out for us. The food in the dining room never came out hot until the last night. The food in the Windjamer is very good, hot, and plenty of choice. We ate in Giovanni's which was lovely and also Sabor Tapas and that was very good too. Port of Call - Oslo, lovely clean place but we landed there on a Sunday and not much open, we went to the Olympic Ski Jump which was interesting. Copenhagen, went on a trip with RCL. I have a major gripe with these tours, you only get 30 mins free time which is not nearly long enough and this seems to be the norm in all the organised trips in all ports. Did one of the palaces and Tivoli where we had an hour... Tallin, The old town is lovely and worth a stroll through Helsinki, We booked a tour but it was cancelled due to not enough people so landed doing the hop on hop off bus, to be honest it was quite stressful as we got off in Market square and then got back on, the bus took us back to the ship and then to another side of the port to another ship before heading to the rock church which we wanted to see, we arrived back at the bus stop which had several frantic people worried that they would not get back to ship on time as you have to get a shuttle bus from Market square, we were not informed about this when we had to take this as a trip, it turned out that the hop on bus is the shuttle bus, all very confusing, we made it back just in time. St Petersberg, Organised tour of The Metro, Market and Shopping - Metro was an experience but not what we thought it would be and we had researched it before going on holiday. The market that they took us to was awful and every one complained, we were walked through a food market at great pace and the stall holders were none too friendly. We were taken to a cafe/resteraunt for tea and russian pie and got coffee and pancakes........ then we were taken to a shop off the beaten track with 30 mins to use the toilet, get some tea and shop, very rushed, a 3 hour trip lasted 5 hours due to the traffic. Day 2, Church of the spilled blood and river/canal boat trip. Church was so crowded and visit was hurried, boat trip was a disaster as the coach could not get to the river because of traffic and we had to walk some distance on not to good pavements with traffic all around. The river was high therefore we could only go on one canal and was a bit of a let down. The sights and sounds in St Petersberg were good to experience even if most of them were from a coach. Skagen, My favourite, what a lovely place and the weather was superb, we spent about 3 hours just wandering. The Ship, Nothing much to complain about, it is a lovely ship, yes there are things that need to be done and will no doubt be done when it gets a refit but all in all it was good. Read Less
1 Helpful Vote
Sail Date: June 2018
Chose this cruise because of the destinations but felt let down by the company's dining experience in the main restaurant. Should have been a fine dining experience but the food was never hot. Stateroom was roomy and well serviced ... Read More
Chose this cruise because of the destinations but felt let down by the company's dining experience in the main restaurant. Should have been a fine dining experience but the food was never hot. Stateroom was roomy and well serviced and staff all very friendly. Windjammer restaurant was great for food in mornings and any time during the day so why can't that be replicated in the main dining room. I was not impressed by the different prices charged on wines over the ship with prices in the Sapphire seeming to be higher than the Windjammer, still haven't worked out why. All in all the feelings were that we were a captive audience and RCI were going to take us for as much as they could which is a shame as it could have encouraged us to cruise more but it left negative thoughts rather than positive. Ship apparently has a refit due - hope they do something about the galleys on decks 3,4 & 5 and manage to keep the food hot once prepared. Read Less
1 Helpful Vote
Sail Date: June 2018
We were allocated a room on the 2nd deck, even when the engines had stopped there was a continental weiring all the time, made it very hard to sleep. Hardly any hot water for shower and several broken items in our stateroom. The whole ship ... Read More
We were allocated a room on the 2nd deck, even when the engines had stopped there was a continental weiring all the time, made it very hard to sleep. Hardly any hot water for shower and several broken items in our stateroom. The whole ship needs a revamp. The service in all areas was bad. Would not use the line again at the moment they only seem interested in making money. The drinks were expensive if you were not on a drinks package, and you have to buy 2 of these and as I don’t drink this wasn’t feasible. On the whole the service in the dining room was bad, the first night it took over 2 hours to finish our evening meal. There was nowhere you could get a decent coffee, I asked for a latte in a cup and was told they only use paper cups, awful. Not happy Read Less
Sail Date: June 2018
We wanted to see Europe and the ports that Royal was traveling to. The ship looked great when we were looking to go. The weather I’ve there in the summer was supposed to be amazing. So everything lined up to go on this cruise for a ... Read More
We wanted to see Europe and the ports that Royal was traveling to. The ship looked great when we were looking to go. The weather I’ve there in the summer was supposed to be amazing. So everything lined up to go on this cruise for a family vacation. We didn’t know they we would run into so many problems with our stateroom. The formal dining was great! I just wished windjammer would change up the food chooses for the day and added so different things. It seem like we were eating the same thing over and over. Not much difference day by day. We wish the cruise had a pool table that was fun on serenade of the seas. Over all the ship needs a big upgrades. The staff was super nice and formal dining was always on top, they had so many different food to try and always was willing to explain was something was. Or even brought it out for us to try! Read Less
Sail Date: June 2018
We wanted to visit St Petersburg and considered a number of cruise lines but chose RCI as we thought it was a premium brand. How wrong we were! First the good areas; the “spacious ocean view” cabin and bathroom were very good - ... Read More
We wanted to visit St Petersburg and considered a number of cruise lines but chose RCI as we thought it was a premium brand. How wrong we were! First the good areas; the “spacious ocean view” cabin and bathroom were very good - probably the best we’ve had on ship or in a hotel for a long time. Very friendly staff even when dealing with the problems below. However, the overall service provided was poor due to the lack of attention to detail, insufficient space for so many guests, getting it right first time and poor ‘systems’. 1. Our first evening meal was in the self service restaurant which was absolutely packed, very noisy and an unpleasant place to try to relax. It’s fine if you want to eat as much as you can in the shortest time possible and then get out. The second night, also a formal night, we tried the main restaurant but had to queue for 30 minutes despite having a reservation time. The meal then took 2 hours to complete for just a starter, main course and desert with 40 minutes waiting for the next course. The waiting time between courses seemed to be the main reason for the queues outside which were bizarre as we could see empty tables presumably for guests with later reservations. A complaint via Guest Services resolved the problem and we received prompt attention for the rest of the cruise. The waiting staff were NOT the cause of the problem as we could see how hard they were working. 2. Excursion tickets missing - quickly resolved by the excursion team but why did it happen? 3. Poor excursion description. A 3 hour Local Life tour that advised guests should be able to walk 2 1/2 miles over rough ground / cobblestones (which is what we wanted) was only a few hundred meters and included a non-advertised 1 hour visit to a coffee shop for cakes. My wife needs a gluten free meal and we would not have taken this excursion if we’d known about the coffee & cake shop. On another excursion, rated as 1/2 mile over rough ground involved 3 hours of walking around a (fabulous) palace. The disabled guests on the excursion found this very challenging. 4. There are far too few public spaces for guests whilst at seas, including the self service restaurant - possibly because so much space is given over to ‘extra cost restaurants’. When I mentioned this to Guest Services the reply was basically “there’s sufficient when we’re in port and guests spread their time using the facilities”. ‘At Sea’ time equaled one third of the whole cruise time. We found ourselves back in our cabin because there was nowhere to sit and relax. 5. Beware of unknown charges on your account. Whilst staff are meant to swipe the on board “credit card” for purchases inc bar service, they can also enter the cabin number. We had over $160 of restaurant bar charges on our account that were not ours. Obviously no one checked the signature against the name on the receipt. We’ve cruised 7 times before with P&O, MSC, Thomson and NCL and never had this much to say about quality issues. It’s a shame because, as I said, the staff (as individuals) were great and tried to sort things out - it’s just the way it’s managed. Read Less
1 Helpful Vote
Sail Date: June 2018
This was supposed to be really good value, including a full drinks package and all tips. Not sure that the price we paid was actually that good compared to others. Evening entertainment was very average - only three shows from the ... Read More
This was supposed to be really good value, including a full drinks package and all tips. Not sure that the price we paid was actually that good compared to others. Evening entertainment was very average - only three shows from the troupe in 12 nights. A Comedian and a Ventriloquist - the 70's called - they want their entertainment back. Darren Day really? The 3 tenors style show was great singing, just not my cup of tea. The Access All Areas show was good. Ice Dance show was good. Quizes good, but they really need to get the answers right, too many mistakes. Food quality generally excellent, but the lack of seating in the Windjammer was quite wearing. When having dinner with your partner, you usually want to eat together not one of you get the table and then separately go for your food. Our table in the Sapphire (474) was garbage, no view, dark and dingy stuck in a corner by the managers office. Tours - we didn't use the company tours, booking our own was much, much, better. However, scheduling stops in Norway on a Sunday (everything closed) and Helsinki on Solstice Day (everything closed) is just plain stupid. Red Sun Tours in St Petersburgh were fantastic. Choice of films was a bit limited, but just about acceptable. The bars were ok, as was the range of drinks and beers. The piano player Anthoiny and the singer Ian were both good. the others were competant but not really my thing. The two theme nights seemed to be enjoyed by most people. Cosmopoloitan was the best bar. Library was a joke, nowhere to sit comfortably and read. I really dont understand how a casino cruise has an activity of Bridge, but bring your own cards. Really? the casino cannot afford to put some old cards out for the card players? This has come over a a bit moany and thats maybe not a reflection of my overall enjoyment of the cruise. Both of us enjoyed it, but really hoped for a bit more. Read Less
2 Helpful Votes
Sail Date: June 2018
In my experience, there are four things that make or break a cruise – the ports, the staff, the food and wine experience, and the ship itself. Ports = We rate the ports as 5 out of 5 for this Baltic Capitals cruise. Great cities to ... Read More
In my experience, there are four things that make or break a cruise – the ports, the staff, the food and wine experience, and the ship itself. Ports = We rate the ports as 5 out of 5 for this Baltic Capitals cruise. Great cities to visit, every one. Staff = The staff gets a 5. They did their best to make us happy, especially our waiter and cabin steward. Food and Wine = Except for the first night, the food gets 4, consistently good. The wine experience a 2 at best. The first night's dining was a disaster. It started with the wine, or lack of it. On our 16 or so previous cruises, we have always been able to purchase one of several wine packages at dinner with 3, 5 or more bottles of wine, usually selected from a wine list and usually discounted for multi-bottle purchase. When we asked for a wine package our wait staff had no idea what we were talking about. They offered the drinks package, which includes wine, but not what we were looking for. We finally got someone from the wine staff (??) who went into the back and brought back his iPhone and a picture of five bottles of wine which was reported to be the five bottle wine package. The picture was of a poster and the price had been scratched out and a new price added with a black marker. You could not tell from the picture what the wines were, red, white or rose, and could certainly not read the labels. We were told there were 2 whites and 3 reds, which works for us. Fool that I was, I ordered it. Turns out they were inexpensive Italian wines that cost $50 a bottle in the package. We could have done much better ordering from the wine list or from the wine shop on the Promenade. (More to follow.) First course for dinner was escargot which was served lukewarm without a fish fork or bread. Second came the fried calamari which was also cold and greasy. The French onion soup was very hot but baked until the cheese on the top was burned black. The pork chops were tasteless, the strip steak served medium well when ordered medium rare. All in all, a very poor start to our cruise dining experience. At our request, we moved from late to early dining after the first night. We were assured our wine would follow us to the new table. And it did, at least the opened bottles did. Our waiter had to track down the person who sold us the wine package to find the other 3 bottles. By that time they arrived, night two dinner was almost completed. And it had become clear there is no longer any such thing as a wine package on RCCL. Ship = The ship rates about 2 out of 5, mostly for the things that are no longer there. We have sailed on her before and looked forward to doing so again. It is a beautiful ship with some great activities and entertainment. This time, however, there was a constant and disconcerting vibration throughout the ship, most noticeable in our cabin where everything had slight quiver. RCCL in obviously being run by the financial people who have done away with many small things that were previously available. For example: Want to make a note in your cabin? Bring your own pen and paper, because there is none provided. Body lotion or shower gel in the bathroom? Bring your won. Bar snacks when you order a drink? Only if you ask, and only in the Schooner Bar. Room service for breakfast? Was free last time, now it's $8 pp. Sommelier to help with the wine? If there was one, we never saw him/her. Need a place to drop stuff in your cabin? The oval coffee table that previously was between the dressing table and sofa is gone. We moved the balcony table inside. Next day our cabin steward provided a small, well used round table in it's place. Worked find, but what happened to the tables? Want to place or add money to your cabin card for use in the casino? Now there is a fee of 5%. Want a cappuccino after dinner? Be prepared to pay for it. Daily two page newspaper with major news items from around the world? Not anymore. Fish forks for shrimp cocktail or escargot? No longer available. Larger ships once provided support for organizing bridge games on sea days. Now it's available if you do it yourself and bring your own cards. We were once able to tour the galley for free, just sign up. Now it's $89. We did enjoy the cruise, and the ship. But it is disconcerting that RCCL continues to chip away at the small things that add to the pleasure of cruising. Next time we probably go back to Holland America. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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