5 Helpful Votes
Sail Date: January 2018
Cold, impersonal staff and crew. Cold, undercooked food. Few activities. Crowded activities because there were so few. Poor scheduling of events. Rude cruise directors. Thankful that it wasn't my first cruise because I'd never cruise ... Read More
Cold, impersonal staff and crew. Cold, undercooked food. Few activities. Crowded activities because there were so few. Poor scheduling of events. Rude cruise directors. Thankful that it wasn't my first cruise because I'd never cruise again if it were. As it is I'll never cruise Royal again. This was our second Royal cruise and the first one was bad too when it came to the personality and professionalism of the staff. But since that was a new ship we gave them the benefit of the doubt because they were still learning the ins and outs of that ship. But the second time showed us that it has nothing to do with the ship, but with how the crew are trained in customer service. Smiles and hellos go a very long way, but we almost never ever saw a smile and only one staff member ever said hello to us first. With everyone else, we had to initiate a greeting. And don't get me started with the eye rolls and sighs of the people that work Guest Services. The nice staff were the ones cleaning the rooms. The ones that were actually supposed to interact with the passengers left a lot to be desired. And the water pressure in the shower was very poor. It took 6 minutes for the hot water to come up. Read Less
5 Helpful Votes
Sail Date: January 2018
Having sailed on this ship nearly 10 years ago we were looking forward to the amazing time we had previously. Unfortunately we found that the ship is a little worn, a little dirty, especially the hallway carpet near our room, deck 6 ... Read More
Having sailed on this ship nearly 10 years ago we were looking forward to the amazing time we had previously. Unfortunately we found that the ship is a little worn, a little dirty, especially the hallway carpet near our room, deck 6 forward, starboard side. I have to also say the staff for the most part were not very friendly and often times were very short with conversation. We are platinum Crown & Anchor Society members and although during our on-board recognition event we were told we we the "backbone" of Royal Caribbean's success, I don't feel were were treated as such. This morning during debarkation, we were instructed to report to Studio B for departure. We did such at 7:45 a.m., however we could not hear any of the instructions for debarkation. I finally stood up and walked toward the lobby and heard they were calling luggage tags #16-?. We had luggage tag #5. So much for priority debarkation. We stood in the same long tedious line that snaked through the dining room like everyone else. Over all the trip was just o.k. Read Less
1 Helpful Vote
Sail Date: January 2018
I booked this cruise back in June 2017 for sailing in January 2018. I found a great deal on the Royal Caribbean website and told my friends. It was a 48 hour sale and a bunch of us ended up booking the cruise, in total it was 19 adults and ... Read More
I booked this cruise back in June 2017 for sailing in January 2018. I found a great deal on the Royal Caribbean website and told my friends. It was a 48 hour sale and a bunch of us ended up booking the cruise, in total it was 19 adults and 6 kids. This was my first experience on Royal Caribbean. In the past 13 months, I travelled on Holland America and Silversea with my father. I'm in my early 30s, single and not married. I planned to share an interior cabin with my roommate. About a month later, another friend asked to share our room and we switched to an interior room with pullmans. We live in South Florida, about an hour away from the Port of Miami. We left our house around 10:30am on embarkation day and arrived about 11:30am. We dropped our bags off with the porters and 4 of us waited at the terminal, while 2 people parked the car in the cruise parking garage. We previously discussed parking offsite but decided that we would just split the cost of parking and enjoy the convenience of parking at the port. It took about 10 minutes for us all to meet up again to enter the terminal. We entered the terminal about 11:45am. We had to show our SetSail passes and passports to enter. Then we went through security where they checked our carryons, there were no lines to enter or security. Then we proceeded to check in. We went to the Gold line since we had previous cruisers. There were about 3 groups ahead of us in line, be we got to an agent within 5 minutes. Some of our friends we saw outside the terminal went to the regular line. It took them about 20 minutes. We all boarded the ship together and went straight to the Windjammer. It was about 12:15pm. One of my friends went directly to the fitness center. Although busy, we were able to find a table for 6. As we finished lunch, they made an announcement that the staterooms were now available. That was about only a couple of minutes before 1pm. We went to the cabin and found it pretty roomy despite it being an interior cabin for 3 adults with suitcases. I knew I needed to lower my standards since my last couple cruises were in suites with rooms more than double the size. We all found the rooms to be quite adequate in terms of storage space and size, but we spent very little time in the rooms during the day. I will say that the WORST part of the cruise was the MATTRESS. It wasn't just a little uncomfortable. It was the worst that ever slept on. It was actually painful to rest on my side. I started to sleep on top of the comforter and it helped slightly. The ship itself appears to be in good condition. I enjoyed most of the bars and venues on board. I did not spend much time on the pool deck because it was windy and chilly, which is not uncommon for this time of year. Plus I'm from Florida so I didn't feel the need to go to the pool. The hot tubs were very crowded though because the pools were cold. Also, I felt that the ship never seemed too crowded. There also weren't tons of kids since winter break was over. I really enjoyed the activities director, Daniel, and activities staff member Carlos. They were both hilarious. I went to both adult comedy shows and The Quest. I found them to be entertaining. The Disco Inferno was awesome. You have to get to trivia very early since it is held in the Schooner bar and it's not very big. Tables fill up 15 minutes before. The food wasn't amazing in the Main Dining Room and especially the Windjammer. I enjoyed my meals in the MDR, but I only went to Windjammer for breakfast if possible. I went to lunch a couple times and was not impressed. I did make myself a nice cheese plate before dinner. The best dining venue is Sabor. The margaritas are included in the deluxe package and were fabulous. I had 3 at dinner! We had 10 people at dinner in Sabor and they brought us out everything on the menu to sample. I also had sushi at Izumi that was very good and did the sushi making class. It was worth the money since you got a lot of sushi for your money. Brasserie 30 in the MDR on sea days is the best spot for lunch! The service is great! I really enjoyed our room attendant and waiter in the MDR. The bartenders were all excellent too. It was so easy to get a drink all of the time. We got our drink package for $41/day plus 18% gratuity about 3 months in advance during a sale in cruise planner. It was worth the money!! Our cruise went to Costa Maya and Cozumel. We did not prebook any excursions. My friends did the adventure park in Costa Maya. There are a bunch of places to book excursions when you get off the ship. I walked around the port area. I was disappointed with the "tex-mex" food options, since I wanted authentic food. There isn't anywhere else to go besides the port. It was fun to walk around and explore. Our ship was the only one in port. In Cozumel, we walked off and rented a 15 passenger van from Hertz (note that the cars are manual shift). It cost about $200. We drove to the San Gervasio Mayan ruins. It was a 30 minute drive on very well paved roads. It cost $9.50 to see the ruins. We drove around the island a bit before going back to the ship. Our friends had kids and they were in Adventure Ocean during the evenings. We had the 8pm MDR dinner. The ones that were 5 and younger usually ate in the Windjammer and then went to Adventure Ocean and one went to the Nursery (23 months). The kids ages 6-9 ate dinner in the MDR and one of their parents would drop them off at Adventure Ocean and come back. They ordered the kids' meals as soon as we sat down and they usually came by the time we had appetizers. They nursery closes at 12AM, but time has to be reserved in advance. Only one time they had to pick up at 11pm, but they were able to get time each evening. Adventure Ocean has babysitting from 10pm-2am. They were usually asking to go to Adventure Ocean so they didn't have to sit with us through dinner. There aren't many, if any, activities for children in the evening except in Adventure Ocean. I also got a spa service when we were in Costa Maya. I did the special for $129 for 75 minutes which included a 50 minute Swedish back massage, facial, back exfoliation, and scalp massage. The specials are only advertised on port days in the daily compass. I would go again, but I would read reviews about the beds for the ship. I enjoyed everything else about the cruise. I would also skip the Windjammer for all lunches since I really didn't like it. It's perfectly fine for breakfast though. Read Less
1 Helpful Vote
Sail Date: January 2018
Wanted to go to the Southern Caribbean. Cruising on our way down to the ABC islands we ran into some very rocky waves. Plus it was chilly. The captain made the decision not to stop at Laberdee RC private island. So we kept cruising to ... Read More
Wanted to go to the Southern Caribbean. Cruising on our way down to the ABC islands we ran into some very rocky waves. Plus it was chilly. The captain made the decision not to stop at Laberdee RC private island. So we kept cruising to curacao . We got there the evening before we were suppose to get there. The ship docked around 8:00 pm. Getting there that early in the evening was great. It gave us some evening time in Curacao. Such a pretty town at night. Nice decision to get there early. The cruise was wonderful. Best cabin steward ever have had on any cruise. Food was great. All around great cruise. Only thing upset about is the spa. Had some acupunture done, Plus bought some health supplies from the spa. These two items were pretty expensive. Charged these to my sign and sail card. End of cruise was billed to my credit card. Now I notice these two charges are pending coming through again. Worse thing these charges have already been taken out of my account again. Since its pending just have to wait for them to release back to our account. Dont think its right to take charges out twice. My word of advise watch your charges through the spa. Read Less
Sail Date: January 2018
Took a 9 day cruise to the Southern Caribbean in early January to get away from the cold Ohio weather and glad we did. First time on the Navigator but we had sailed on the Adventure so we already were familiar with the layout. Flew to ... Read More
Took a 9 day cruise to the Southern Caribbean in early January to get away from the cold Ohio weather and glad we did. First time on the Navigator but we had sailed on the Adventure so we already were familiar with the layout. Flew to Miami a day early so we weren't as rushed and just in case the weather was bad. Deicing in Cincinnati caused us to miss our connecting flight but we received another one quickly so we arrived in Miami only an hour or two later than scheduled. Hotel in Miami said they had no record of us having a reservation though our TA had confirmed it before we left. A quick call to her resulted in a booking at the Miami Airport Wingate hotel which proved to be a good alternative. Not only did they pick us up at the airport, we got a great room with breakfast included and a shuttle for $12 each person to the ship the next morning, which was about a 20 minute ride. Embarkation we very well. From the time the shuttle dropped us off to the time we were actually on board was no more than 1/2 hour. We arrived about 11am so it may have helped that a lot of people had not yet arrived. We booked a Promenade cabin (7559), something new for us. A little more spacious with 2 small sofas and the window for people watching. We were very pleased with it. Our steward (Steven) was excellent, took very good care of both us and the cabin. For the first time ever we did My Time dining... mixed feelings on that. We did get to eat at whatever time was convenient for us (usually about 7 pm), but we had a different waiter each night so we never really got to know them like we have when we have a regular seating time. Food and service were very good, usually we were in the dining room about 1 - 1 1/2 hours each evening. A couple of nights we ate at the Windjammer instead out of convenience and not wanting to get all dressed up for the dining room. Entertainment was ok but not spectacular. We enjoyed a few shows in the theater after the evening meal and the ice skating show one afternoon while at sea. I guess it all depends on what you enjoy and how you want to spend your time. Weather the first 2 days was a little rainy and cool as were leaving Miami so we weren't outside a lot. We bypassed our stop in Labadee due to storms there but that just gave us an extra day at sea. Our stops in Curacao, Bonaire, and Aruba all went well and we were able to enjoy the sun and warm temperatures. We had arranged our own excursions for Curacao & Bonaire and in Aruba we did the Sailaway Beach Break through Royal which was very enjoyable and well worth the money. Debarkation went just as well as embarkation. We booked and excursion in Miami since our return flight wasn't until evening. Lines were not very long and passing through customs was easy. We were on our bus to leave for the excursion at 9 am. For us, having been through some hardships over the last year or so it was a much needed and very enjoyable break. We would not hesitate to do it again! Read Less
1 Helpful Vote
Sail Date: January 2018
This was my 34th cruise overall, 8th on Royal Caribbean. I traveled with my husband (his 34th cruise, too). Here is the explanation for my title: We planned to fly from New York JFK to Miami on January 5 to board the cruise on the same ... Read More
This was my 34th cruise overall, 8th on Royal Caribbean. I traveled with my husband (his 34th cruise, too). Here is the explanation for my title: We planned to fly from New York JFK to Miami on January 5 to board the cruise on the same day. However, because of the blizzard on January 4th, all flights were cancelled. In order to not be penalized for the airline tickets, we flew again on Monday the 8th to Miami, and then flew to Curacao (with a stop in Santo Domingo) to catch the ship in Curacao when it arrived in port on the 9th. We booked a hotel in Curacao overnight so that we would meet the ship in the morning. When we got to Curacao, we went out to eat at the Iguana Cafe overlooking the floating bridge, and our waitress explained to us that the restaurant was understaffed because the Navigator of the Seas came in. We didn't expect to hear that, and then the people at the next table explained that they had just come off the Navigator, and that it had skipped Labadee because of bad weather ahd had arrived at Curacao to stay overnight. (If we had known that, we would probably have boarded the ship that night.) Boarding the ship in Curacao was no big deal at all! The security person at the pier went to the security at the ship and told them we were there, then we walked down the pier pulling our suitcases. The Royal Caribbean ship security officer at the bottom of the gangway handed us our sea pass cards, and the security officer at the top of the gangway took our pictures and let us on. We went to guest services and told them we were there. Just to let you know, getting on a ship mid-cruise has some consequences. For instances, we had to get our passports stamped that we leaving Curacao, so we had to go to the immigration building to do so. It was a nice walk; that was the upside. Also, at the end of the cruise in Miami, we had to go to a special waiting area on the ship and be led off by a guest services staffer, to get our passports stamped by immigration. The upside of that … we were the first people off the ship and there were no lines. Unfortunately, we missed 4 days of the cruise, but because the ship skipped Labadee, we saw as many ports as everyone else! We also missed the first formal night/Captain’s cocktail party, Cruise Critic party and the Top Tier event for Diamond Members, and, of course, some of the entertainment. Our cruise director, Cuddy, was so welcoming; on my first night in the theatre, he personally welcomed me aboard and said that I was part of the family now. The ship looks great! I did not notice any of the problems noted on Cruise Critic. We had a fabulous cabin – 1816 on deck 12 – the panoramic oceanview stateroom with floor-to-ceiling windows. This cabin was a new addition to the ship where there had previously been open deck, and the furnishings and color scheme were different than the rest of the ship (blond wood, wall-mounted giant screen TV). Would definitely recommend this category. Dining was very good – not exceptional. I was waiting for that “yum” moment, but it never came, although the cold fruit soups were always scrumptious. Service in the dining room and in the Windjammer was excellent. Our dining room waiters were very attentive and friendly. Activities were pretty much limited to trivia and for-a-fee events. I attended one trivia game and an activity called “Learn to write your name in Chinese” which should have been called, “The Activities Staff guy who is Chinese writes your name in Chinese on the back of a torn piece of trivia paper when you tell him what your English name is.” Though I missed 4 days of entertainment, I really enjoyed what I saw. There was a guy who could balance a chair on his nose while playing the banjo, an a capella Doo Wop group, a comedian named Rich Aronovich who was very clever and quick (and also did a midnight show), and the production shows. Though the production shows are really lots of songs tied together with no common theme, the singers have very strong voices and the dancers are very talented. No one should really ever complain about production shows because the cast works very hard. Of course, there was also the “Love and Marriage Game” as well as “The Quest,” which are always a blast. I’d love to see a real old-fashioned “Farewell Show” where they sing the “Til We Meet Again” song! I wasn’t thrilled by the piano player in the Schooner Bar. The acoustic guitar player, Henry Hood, in Two Poets Pub, had a large following, and the production singers would join him for sets. The shops onboard really didn’t have a lot of nice merchandise, in my opinion. As far as service, as I mentioned before, the crew was always eager to please and friendly. I have absolutely no complaints about this. I do have complaints about the attitudes of fellow guests, like the guest who had a laptop out on the table (where his place setting should go) during the entire dinner service! What we did in each port … Curacao: We went to the synagogue, which we had done before. The congregants volunteering in the synagogue museum and gift shop are very, very nice. Willemstad is just so pretty to walk around. Bonaire: While my husband booked a 2-tank dive through the ship, I took a sightseeing tour and beach break, which was very nice. The sightseeing part took us to the salt refinery, the slave huts (the slaves harvested the salt) and the highest point in Bonaire. Then we had chairs waiting for us at Coco Beach, where I rented a snorkel for $10. Beaches in Bonaire are rocky, let me warn you. Bonaire is very laid back and not at all a tourist trap, and I like it that way! Aruba: We did a catamaran, snorkel and beach break shore excursion. The first snorkeling was at 15 feet and the second was at 60 feet – there was a wreck down there but it was very hard to see. This tour included alcohol and a barbecue lunch overlooking the gorgeous turquoise water – it was a good value for $89 per person. So, for half a cruise, we had a great time. I’d definitely recommend this ship and this itinerary to all who read this. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise for the destinations. We had never been to Aruba, Curacao or Bonaire and none disappointed! We took adults only on this cruise. As for Royal Caribbean, we were satisfied with the friendly staff. The food ... Read More
We chose this cruise for the destinations. We had never been to Aruba, Curacao or Bonaire and none disappointed! We took adults only on this cruise. As for Royal Caribbean, we were satisfied with the friendly staff. The food selections seem to be not as great as when we first cruised in 2005. The My Time Dining seems very elite and limited. We were unable to take advantage of it. The 8pm dinner reservations were too late for our group. Instead, we upgraded 4 of our dinners to Specialty Dining. We ate at Chops twice, and it was great! Izumi manager went out of his way to help us get an early dinner reservation on the last formal dinner night. The recommendations from the Izumi waiter were perfect, and we had a great time trying new sushi dishes. The value for this is amazing! Sabor Mexican was good too. I felt like there could've been better variety or more offerings in Sabor. Staff there was exceptional as well. The excursions we chose were pretty great too! In Curacao, we went by boat to a private part of the beach. The staff there was friendly and the boat captain and his staff were great too! Bonaire excursion was with the Samur Sail pirate ship to a beach for snorkeling. Very attentive staff on that as well! Aruba we rented Rangers through George's rental. Pretty reasonable for a day's rental. We were on our own with a map to tour the entire island! The map should've been marked with street names to effectively get around. But, the views of the ocean spraying water all down the coastline was a definite highlight to this off -road trip experience! Highly recommend touring the island this way!!! - You will get dirty and sandy!! Pack a lunch and a cooler of drinks so you can spend the whole time near the water. It's amazing! Read Less
1 Helpful Vote
Sail Date: January 2018
My friend live on Bonaire, this was a good opportunity to visit her. The Navigator of the sea is a renovated Cruise Ship, but you see the ship is older. The Service in my time Restaurant was good, our waiter Elvis and Assistant ... Read More
My friend live on Bonaire, this was a good opportunity to visit her. The Navigator of the sea is a renovated Cruise Ship, but you see the ship is older. The Service in my time Restaurant was good, our waiter Elvis and Assistant Waiter Merwin were great, also the headwaiter. Food was ok, not wow, but the Chef Table Food and Chops Grill were really good. The food at the Windjammer was not bad. The Bar Service at Windjammer was good The Service at the breakfast in the Restaurant was bad, also the Promenade Cafe Guys were really rude. I not liked at all nobody cleaned up the table around us. Our Stateroom Guy was awesome, he made sure we had all what we need. She shows were ok, we saw way better shows on other cruises. The Cruise Entertainment Director was average. The alley cats acapella group was really good The ice show was good. Read Less
1 Helpful Vote
Sail Date: January 2018
We mainly picked this cruise as one of the ports was Bonaire, where a friend of us is living and also because our friends were taking the same cruise. Eventually we ended up with 6 couples on the same cruise ship. Overall the cruise ... Read More
We mainly picked this cruise as one of the ports was Bonaire, where a friend of us is living and also because our friends were taking the same cruise. Eventually we ended up with 6 couples on the same cruise ship. Overall the cruise was enjoyable, but didn't reach the level we had on previous cruises with RCCL. Disclaimer: My wife and I are pretty picky, if things are not to our liking we raise our concerns, but we also praise (and tip) service above and beyond. Certainly the review is subject to our personal experience and may not reflect the experience others had on the same cruise. The main concerns we had: - Quality of the food in the main dining room has degraded. Don't get me wrong, it was still good, but not as good as before. - Service in the main dining for breakfast was horrible. We had to wait more than 10 minutes, not even getting a coffee served. Eventually the floor manager served us. - Tables in the main dining room (Breakfast and Dinner) weren't cleaned up, we had to look at messy tables - not very pleasant. - Some of the shows had mediocre performances and we left early. Some of the lady singers have to practice a little more. Also to be fair the ice show and the Alley Cats where great! - The personal at the promenade cafe was borderline rude! To be clear, these where individual issues we noticed (and we are picky!). After addressing those with the floor manager, things got better after a few days. So we have to get RCCL credit that they are listing and more importantly acting! Here the highlights: - There were individuals who made up for all the critics we had. Namely the floor manager our head waiter (excuse us if we don't recall their names). Our waiters in the main dining room (Elvis and Mervin), our stateroom attendant (Michael) and the crew at the Windjammer bar (Jee, Vincy and Mohamad). After 2 days, they knew what I wanted :-) . - Compared to previous cruises the Windjammer has stepped up their food offerings. - Chefs table, if you haven't been to one, consider it - it is worth every penny! - Chops and Izumi. The food was excellent. If you are a foody, consider the dining packages. We certainly will take one on our next cruise. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.2

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