2,352 Royal Caribbean Navigator of the Seas Cruise Reviews

It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. ... Read More
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. I will rate my experience in detail: Ship: 4.5/5 The ship is so big and there were so many places in the ship where you can find yourself entertained or relax and have a quiet time. It's well equipped and all decks were maintained clean. As far as the decorations, I am beyond impressed (you will really feel you are in a cruise ship, which was great). Cabin: 5/5 I don't really mind having a studio sized stateroom as long as it is well maintained and clean. I mean sheets, linens, and bath towels were changed in a timely manner. Our stateroom attendant Basille (or Basil) - our stateroom was Deck 8, room 8653 - was excellent and very attentive. He was very thorough with his job and made sure that everything was perfect. As for our bathroom, there were so many spaces where I can put my toiletries and personal items. Closet was big enough to keep our clothing (there were 3 of us in the room) tidy. Lighting were excellent, just what I needed in a room. Room temperature was perfect. TV was okay (I have watched shows that I liked, but most of the time I am not really in my room so that's okay) Dining: 4.5/5 VERY EXCELLENT!!! > Windjammer: OMG, lots of food choices although I felt that breakfast was kind of repeated every day. Food was still delicious and hot (for hot foods). I just hope there were more options for fruit juices. Rate: 4/5 > Café Promenade: Best place for snacking 24 hours (well the only place that is open for 24 hours). Their pizza were delicious and freshly made. Service was very fast and they usually let you know how long it will take for the food to be ready. Again, I just wished there were more options for fruit juices. Rate: 4.5/5 > Sapphire Dining: THE BEST PLACE/SERVICE WE'VE EVER GOT. Our waiter Jackson and waiter's assistant Luciana were the best. They provided us excellent food service and great enthusiasm. They have great personality, were very cheerful, and were pretty much COOL! The manager along with Jackson and Luciana welcomed us with a huge smile on their faces. They also made sure that our experience was excellent with great satisfaction. Food was definitely delicious. WE REALLY ENJOYED OUR TIME HERE! Also, we got extra food since the manager prepared specialty food plus extra desserts on our second night at this dining room. THANK YOU SOO MUCH! You are 5/5 or 10/10 :) Entertainment/Activities: 5/5 There were so many activities to choose from (i.e. games, shows, fitness exercises, sports tournament, rock climbing, etc). Some of the things I wanted to do were scheduled at the same time so I had to choose which ones I would enjoy the most. However, those activities you were not able to do on the other day, they were offered in different days as well so you have the option to do them. Live music, dancing, parades, movies, shows were excellent (can't complain about it). Overall great experience. Service: I have mentioned earlier that we received excellent service so that's a 5/5 Ports and Shore excursions: I LOVE THEM ALL! Rating 5/5 in Costa Maya (Chacchoben and beach tour) with Israel (sales - excellent and he accommodated us well, customer service was excellent, and very friendly), Joel (our tour guide - very informative and I learned so much from him; he's great), and Guillermo (tour driver - very good, made sure our trip was smooth and on timely manner). Rating 4/5 in Cozumel for Snorkelling (I think I'm not a fun of snorkelling for long periods of time especially the waves were strong, but experience was still good). I would recommend Navigator of the Seas for family, friends, or couples cruise experience. It's worth it! Read Less
Sail Date February 2018
We chose Royal Caribbean for our honeymoon and were incredibly disappointed. As a platinum member of Royal Caribbean, I was excited to board a ship I hadn't experienced before, and for a once-in-a-lifetime honeymoon experience with my ... Read More
We chose Royal Caribbean for our honeymoon and were incredibly disappointed. As a platinum member of Royal Caribbean, I was excited to board a ship I hadn't experienced before, and for a once-in-a-lifetime honeymoon experience with my now-husband. First, our stateroom had an odor outside of it that was awful, which we later overheard from the housekeeping staff that an animal had died outside of it recently. So there was that. There was also black marks in the toilet, and mold in our light in the bathroom. Not a little mold, but big grey visible mold. Cleanliness aside, we mentioned our honeymoon to our travel agent and Royal Caribbean when we booked, and nothing was done. There was "no record" of it being our honeymoon. There was also "no record" of a cruise voucher we had called about placing on our account when booking in November/December. I could continue, but I don't think it's worth any more of my time than I've already spent with Royal Caribbean. As a loyal customer for many years, I am very disappointed and do not plan to take a cruise with Royal Caribbean if I can help it for a long time. Read Less
Sail Date February 2018
We love Royal Caribbean and are slowly working our way up in loyalty points. This cruise gets a mixed review. The cabin was wonderful- we stayed in a suite and had the attention of the wonderful concierge- Nadya who helped smooth any ... Read More
We love Royal Caribbean and are slowly working our way up in loyalty points. This cruise gets a mixed review. The cabin was wonderful- we stayed in a suite and had the attention of the wonderful concierge- Nadya who helped smooth any issues and answer any questions from start to finish. She was wonderful! A big pat on the back to the staff that helped her in the lounge from 4:30-8- they were also wonderful. Our room was lovely, and the suite lounge was also wonderful. Ice show was great, production shows were good and the comedians very funny. A fair amount of scheduled activity- the activities staff was great- Carlos was very funny- they were all good. We enjoyed a tour of the galley and bridge very much and I loved chatting with the very nice hotel director from England. I thought the entire casino staff was very cordial and friendly- we really enjoyed the time we spent there. We also thought the SPA staff was great- (Dr. Erik, Nikita, Liv) and enjoyed the morning stretch class. So the negative? Two. One was not ship related. We did our arrangements with RC and flew in and stayed at a hotel the night before. When we arrived we were told the 4 of us were booked in a room with a king bed. Our receipt clearly said 4 people, 2 rooms. We had to pay $200 for a room after already paying $400. I hope/expect this will be rectified but it was a bad start. The other issue was the food in the dining room. We saw a clear change from past cruises and will wait to see if this was just this ship or all RC. There were clearly less menu choices for dinner and food was not as good. Roasted chicken on the menu was a grilled chicken patty/breast (all our waiters said it was a change and agreed it was misleading). Escargot no longer comes with the little toast/crouton to dip in the sauce (hey- it was great and we miss it! :), and no one ever offered fresh pepper on anything. Waitstaff was as attentive as they always are but the food choices were just more limited. The one day we had lunch in the dining room we were impressed- more choices then we had at diner. Our waiter told us that the goal to simplfy the menu was so people could try more things. I don't buy that- two nights in a row we were very disappointed by the offerings. Read Less
Sail Date February 2018
It is nice to be on a cruise with beautiful facilities and accommodation, but it's the best experience and heartwarming when you have people on board who treat you like family. We treasure the experiences we had with Royal ... Read More
It is nice to be on a cruise with beautiful facilities and accommodation, but it's the best experience and heartwarming when you have people on board who treat you like family. We treasure the experiences we had with Royal Caribbean International cruises (so far with Empress of the Seas and Navigator of the Seas). Our family did not just enjoy our wonderful experience with the our latest cruise with the Navigator of the Seas, but also the very good relationship that we have found with crew members to mention Jackson, Luciana, Mary Joy and the other male supervisor (sorry to forget his name but he is a very great person), all of them of the Sapphire Dining Lounge, are so awesome! Everyone were so professional, respectful and friendly. Our room attendants were all so great (we stayed at rooms 8653, 6259 and 6261), Jane and Chris of the Windjammer were so great too. Also Emely, who facilitated activities at Bolero and Schooner was so kind and fun. The entertainments at the theater were so fantastic. We also met Eileen at the Promenade cafe who is so kind. Dave Sibongo, the ship pianist, made us sing with by heart.Washy Washy, we love him. Of course, Cuddy, the ship director! He's so caring. Overall, it was so great! Neil, Eileen, Diane, Tolly, Yang, Nuriam and Hanjin Read Less
Sail Date February 2018
I live in south Florida so I came straight to the ship from home. I was supposed to get priority check in. Instead there was an hour and a half of a snaking line to navigate at the port of Miami. First time on Navigator of the sea. ... Read More
I live in south Florida so I came straight to the ship from home. I was supposed to get priority check in. Instead there was an hour and a half of a snaking line to navigate at the port of Miami. First time on Navigator of the sea. First visit to Curacao and Bonaire. The food in the dining room was very very bland and repetitive. There was an over emphasis on the staff trying to sell speciality restaurants, We ate dinner in the Sapphire dining room every night. Breakfast and lunch was either at the buffet or Cafe promenade. The ice cream at the buffet and in the dining room had ice chips. The frozen yogurt left much to be desired, The after dinner offerings in the theater was not up to the standard I have come to expect from Royal Caribbean. There seemed to be an attempt to save money by using the same group of singers and dancers several nights. While there was individual talent the shows lacked diecction and cohesiveness. Parts of the ice show was very well done but having been a fan of ice dancing for years, some of it lacked professionalism, The headline shows seemed to be the B team of performers. I don’t think magic shows are entertaining. The same for jugglers, If I wanted circus entainiment I would not get on a cruise ship. I took tours on three islands. None of them was worth the money. Kayaking tour on Labadee turned out to be a fast paddle to a beach clearing where Haitian men kept trying to sell the same junky trinkets. There was nothing worth buying but I bought junk anyway just to contribute to the Haitian economy, Poverty is hell. In Bonaire the tour consisted of a fast ride around the island in a van with non working air conditioning. We were taken to see salt. Some very small slave huts and a lizard up a tree. None of this was very interesting. The tour in Curacao consisted of two stops, one was a lookout which was more about a store front selling trinkets and charging $ 1 if You needed to use the rest room, The other stop was to the Curacoa liquors factory. Very small operation that you can walk through in 5 minutes, The museum there was a misnomer . It was a shabby old house consisting of old pots and pans with nothing labeled an any way. I traveled with a friend who usually go cruising with me. We did not purchase any of the special restaurants meals. Sine the coffee in the dining areas were unprintable I had to visite the coffee bar to bug a decent cup of coffee twice a day, Navigator of the Sea is a novelty ship. However after sailing on Oasis class ships this one lacked some of the facilities such as a merry go round gut I knew that going in so I was not disappointed by this. I was however very disappointed that the water in the pools was so cold the entire cruise that I did not go in the pool even once. Most people did not do so either. Surely RC can have a heated pool available. Read Less
Sail Date February 2018
we chose this cruise to go with friends , we booked at the last minute which left us with an inside room. we have had an inside room before, but this was just awful ! The couch was dirty, stained and smelly........the beds smelled like ... Read More
we chose this cruise to go with friends , we booked at the last minute which left us with an inside room. we have had an inside room before, but this was just awful ! The couch was dirty, stained and smelly........the beds smelled like old sweat. overall it was just the worst. the entertainment was poor, and we left most shows after about 10 mins.......the exception was the ice show, we enjoyed it. The food was only ok in the dining room, but the service was excellent ! The food in the windjammer was very good. we tried the specialty restaurants and the food was excellent. DON'T waste your money on the internet service ! We couldn't even text each other ! Overall this ship is showing her age, but the service was excellent.......IF you can put up with really dirty and smelly cabins ! DON'T book inside cabin # 9557 !!! Read Less
Sail Date February 2018
This was a charter cruise for us on the Navigator of the Seas 5 day trip that was originally scheduled for Falmouth Jamaica and Labadee, Haiti. Thank you to Royal Carribean for switching ports to Coco Cay Bahamas after the reports of ... Read More
This was a charter cruise for us on the Navigator of the Seas 5 day trip that was originally scheduled for Falmouth Jamaica and Labadee, Haiti. Thank you to Royal Carribean for switching ports to Coco Cay Bahamas after the reports of violence in Jamaica. Lets gets to the good stuff. Getting on the ship was a breeze...literally. Almost no wait time in checking in and getting our cards etc. We were early so the rooms were not ready so we hung out for 30 minutes at Cafe Promenade and had coffee and lemonade. Finally the room was ready and we dropped off our luggage, checked out the tv, room and we met our room steward Dexter who was divine the entire trip. The ship provided me with complimentary gallon of distilled water for my CPAP machine and extension cord. All the employees were extremely pleasant and helpful on this cruise. Now the negative. The food was lackluster. It was more like cafeteria food at a hospital than a fine cruise line. It was mostly the same things in the Cafe and the buffet. Also, the buffet closes during certain times and they take down the majority of the buffet at other times and the choices are VERY small. A lot of wasted man power and time appears to be happening around the drink stations. At breakfast there are 2-3 workers making up glasses of apple juice, orange juice and water which were being made too quickly and the ice was melting and making the drinks watery. You had to ask for coffee. They did have several choices of tea for hot teas if that is your thing. they also had gluten free and sugar free options. The ship itself was difficult to navigate which caused us problems. No map of the ship was offered to us but they do have digital boards by the elevators to assist you. The Two Poets bar could be bigger, that seemed to be one hub of activity for cruisers on our cruise. The shops were not really functional and too much space is used on the ship for this purpose. Musical acts in the Metropolus Theatre had sound problems with entire cruise. Hopefully they will figure that out in the future. We were in Cabot 3562 on deck 3 which is same level as Threatre and we could not hear the shows in the cabin. We never used the fitness facilities or the pool because of scheduling of activities on the charter. This was my first cruise on RC and if I were choosing a cruise for my family or a vacation which was not a charter, I would not choose RC based on our experience on this cruise. Read Less
Sail Date February 2018
This cruise was a pretty mixed bag. We went on a cruise with RCI in 2010, same class of ship, and I had expected a similar experience. Unfortunately, we were somewhat disappointed. I was travelling with my husband in the same cabin ... Read More
This cruise was a pretty mixed bag. We went on a cruise with RCI in 2010, same class of ship, and I had expected a similar experience. Unfortunately, we were somewhat disappointed. I was travelling with my husband in the same cabin and my mother and cousin in an adjoining cabin. Both my mother and cousin have some mobility issues, because of this we requested boarding assistance. There was a very long and miserable wait for wheelchair assistance. With two RCI cruises boarding on our sail date, they were down to one wheelchair to assist guests. The frustration was real. Once to our cabins, it was pretty standard. We had balcony rooms, and they were very nice. Our room steward got our connecting door opened and the divider between our balconies opened, very quickly. He was definitely one of the bright spots of our cruise. He greeted us in the mornings and evenings, asked about our day, and was incredibly responsive to our needs. Our rooms were clean, and our towel animals fun. He always had the ice bucket ready, and even sent the drapes in our room out for cleaning. I think the guests before us must have really liked cologne. The beds and pillows were pretty bad, but I don't think that is all that unusual. The balcony was spacious enough for 2 chairs, a small table, with room to move around. The view, of course, could not be beat. Skip room service, unless you are in the mood for cold breakfast. The new surcharge was implemented AFTER I purchased my cruise, which was one of those annoyances. Just the small nickel and dime things, the cutting of corners, the constant push to buy something more... It's not relaxing. We had 5:30 dining, and an amazing wait staff. We had a table full of experienced cruisers, and Amanda did an amazing job fielding our happiness and our unhappiness. Unfortunately, there was a lot of unhappiness over the food. Breakfast and lunch in the main dining room were so much better than dinner. While there were a number of choices, the actual food was pretty mediocre overall. I'm a dessert fan, and dessert was particularly uninspired. There were some bright spots in a crab cake that I could've eaten every night, and some fantastic fruit soups. Again, I can't stress enough how amazing the staff was. We ate in one specialty dining restaurant, and enjoyed it. We selected Sabor. The guac was fantastic, the margaritas were strong, and the actual meal was delicious. Service, food, drink, and even dessert did NOT disappoint at Sabor. We enjoyed Johnny Rockets a couple of times, it is always yummy and the occasional dance show is a hoot. There is plenty to do on the ship, and the shows we saw were really good. Don't miss the ice show! We also caught the Las Vegas Tenors and a ventriloquist. All amazing. We did book a couple's massage, which was pretty nice, but the constant pushing of products was definitely not the best. Next time, I will save a lot of money and just have the massage before I leave. Had there not been the weird push for detox pills and who knows what else at the end, I would have enjoyed the experience much more. In Labadee, we did a little shopping and enjoyed the meal on the island. The island is pretty, don't skip the walk to the top of the cliff near the dragon. The meal was good, and the view was great. A very pretty and relaxing stop with plenty to do for the more active or adventurous. Our next port was Curacao. We went on a great tour (Fascinating Curacao), and then enjoyed some food on shore before shopping. The action is pretty far from the port, which wasn't easy for my mother, but Curacao is pretty and enjoyable. Bonaire was next, we chose to book a snorkeling tour outside the ship. Snorkel Tours with Renee is AMAZING! I love every second. Bonaire's straw market is the best I've been to, with a lot of locally made goods. Since salt is their export, there are some fun bath goods and spices to enjoy. Bonaire is a favorite of mine, great people, some nice shopping, plus great ecotourism options. Aruba was Aruba. We had a nice tour of the island and did a little shopping. It's very commercial but fun. Overall, I'm seriously reconsidering booking through RCI again. The cruise was nice, but I feel like the quality of our experience did not rise to the cost of the vacation. A lot of corners have been cut, and there is a lot of hands out for more money. The loyalty program is definitely not enough to keep us with RCI when the quality isn't there. Read Less
Sail Date February 2018
Food was of poor quality. Makes me wonder if it was done on purpose in order to promote the specialty restaurant for an extra cost. The ship needs to be refurbished. There are only 2 electrical outlets in the stateroom which is ... Read More
Food was of poor quality. Makes me wonder if it was done on purpose in order to promote the specialty restaurant for an extra cost. The ship needs to be refurbished. There are only 2 electrical outlets in the stateroom which is unacceptable at this day and time. Also, many areas have peeling paint or rust showing through, the beds were extremely hard and the pillows were flat. Ended up sleeping on the sofa. It was more comfortable. Guest Services was a joke. Kept getting different answers about trying to exit the ship for departure and forget the ‘valet’ luggage service. They didn’t get my luggage to the airport, therefore it did not arrive at me final destination. Still don’t have it and now will have to file a claim. I first thought I was being too picky about the food,but when me table mates started to complain, they were ‘emerald’ members, I realized it was not me. Read Less
Sail Date February 2018
Royal Caribbean cruises provide one of the best values and service. We are Diamond members having cruised for over two decades. We have tried other cruise lines, but always gravitate back to RCCL. Despite liking RCCL, there are some ... Read More
Royal Caribbean cruises provide one of the best values and service. We are Diamond members having cruised for over two decades. We have tried other cruise lines, but always gravitate back to RCCL. Despite liking RCCL, there are some small issues which I believe they can improve: 1. Virtual balcony (see my review, below). 2. The new two-tier pricing for booking a new cruise onboard. In the past, if you booked on the ship, you were allowed to transfer your deposit to a different cruise or date without penalty. RCCL is now offering a lower rate if you commit without any cancellation OR you have to pay more to have the flexibility of changes to your reservation. We were considering a Trans-Atlantic cruise with two back-to-back cruises, but received no additional special rates or considerations for the size of the reservation. 3. RCCL always has excellent entertainment, but it seems they are raising their entertainment level on the newer ships, but not their older ships. The ice show is exceptional, though. 4. Unlimited Internet is great, but the guest relations could have been a little more courteous when asking a question to change from one device to another. 5. Crown & Anchor has always been wonderful. As a Diamond member we are always invited to exclusive Top Tier events, except this cruise. We happened to walk up to the Cosmopolitan Lounge to find out they were having an event, but we never received our invitation. We talked to the C&A representative the next day. She said she would make sure our invites were sent. A few hours later, we happened by to see the same representative at the front of the event. Why couldn't she just tell us about it when we spoke to her earlier that day? Overall, the cruise was excellent with the expection of the items I have listed. The ship was clean, well-maintained, and had excellent food. I would highly recommend this cruise! Read Less
Sail Date February 2018
We initially chose this cruise because: 1) We wanted to join friends we hadn't seen in a few years who were already booked on this cruise (we surprised them when they saw us on the ship!) and 2) The ABC ports (Aruba, Bonaire, Curacao) ... Read More
We initially chose this cruise because: 1) We wanted to join friends we hadn't seen in a few years who were already booked on this cruise (we surprised them when they saw us on the ship!) and 2) The ABC ports (Aruba, Bonaire, Curacao) were places we had not been to before. Our stateroom attendant, waiter, and assistant waiter were awesome and even joined us in singing "Happy Birthday" to my mother-in-law during the cruise! The ship was beautiful and just the right size to make both my husband and I happy (he likes bigger ships, and I like them smaller). We tried Sabor for the first time and were not crazy about it except for the freshly made chips and guacamole. Chops was great, as always! I can't say enough about the excursions! We don't normally take excursions on Labadee, but we joined our friends for the Sandbar Catamaran Tour, and we had a blast! A couple Haitian crew members joined me in dancing the Cupid Shuffle while onboard! We also took the "best of" of "highlights" excursions in Curacao, Bonaire, and Aruba, which we had chosen due to my mother-in-law's limited mobility. They were all amazing and very informative! The buildings in Curacao are all in bright, cheerful colors, the salt flats in Bonaire is definitely a must-see, as is the natural bridge in Aruba. It is so hard to believe that these three of the six Dutch-owned islands are so different from one another! I managed to catch all the nighttime shows from musical tributes, to comedians, to juggler Aaron Bonk; and I thoroughly enjoyed them all! Our friends were traveling with a five-year-old girl who LOVED the Adventurers Club! During our meals, she kept telling her parents that she wanted to hurry and finish so she could go back! If you have not been to the "ABC" islands, I HIGHLY recommend this cruise and would definitely go again! Read Less
Sail Date February 2018
I chose this trip for the itinerary and the 4 cruising days. It was an awesome time. Our wait staff and dining bartender were excellent. Best ever. We were able to find chairs on cruising days so this was a plus. Not crazy about the ... Read More
I chose this trip for the itinerary and the 4 cruising days. It was an awesome time. Our wait staff and dining bartender were excellent. Best ever. We were able to find chairs on cruising days so this was a plus. Not crazy about the Royal singers and dancers show, but that is just my opinion. Not my kind of entertainment. Bar service was good and so was service in most places. We dined in the Sabors restaurant and did the endless champagne brunch galley tour. Both were excellent, but felt Galley tour was not worth the money. It was hard to hear our guide in the galley. Cubby the cruise director was great and our captain seemed personable. I would go on this ship again, but some of the areas are looking tired. I think it is soon getting a bow to stern refurbishment. We always cruise with Royal and were not disappointed in this. There was 8 in our group Read Less
Sail Date February 2018
This cruise replaced a planned departure from San Juan Puerto Rico in January. But the 2017 hurricane damaged Puerto Rico so we decided to try another departure point, Miami. Boarding was pretty painless and quick. The ship itself was ... Read More
This cruise replaced a planned departure from San Juan Puerto Rico in January. But the 2017 hurricane damaged Puerto Rico so we decided to try another departure point, Miami. Boarding was pretty painless and quick. The ship itself was the largest I've been on but was easy to navigate after an initial walk around. Food in Windjammer was consistently good. The main dining room was our choice for 7 or 8 of the 9 nights. Our waiter disappeared one day, so we didn't give him a tip at the end. Food was B plus. Entertainment that we attended was very good. I took advantage of the fitness center treadmills for about 4-5 days early in the morning. The promenade had a 24 hour snack spot that was very convenient to our 6th floor balcony room. The room itself was very spacious and towards the front of the ship. Maybe it was the frontward location, but on some nights the sounds of the waves kept me up. We took advantage of the solarium several mornings for quiet time. Tried a dance class one day for entertainment. Saw two movies, one outside in the pool area. Our stateroom person, Olga, did a good job of meeting our needs. It was just my wife and I, both in our early 60s. The excursions were good. We did learn that if you do the beach excursions note that most of the chairs reserved do not have a cover from the sun, so plan accordingly. The private island Labadee in Haiti was nice. If we knew more about it we would have planned to get a private cabana to enjoy. Lesson learned. The Land and Sea excursion in Aruba was enjoyable. Just very hot there. The stores near the port area were disappointing unless you are into diamonds and jewelry. The casino there was a good diversion. Curacao has many more stores to choose from if you are into shopping. A very enjoyable trip and I would do it again. As a matter of fact we signed up for a 7 day cruise while on the ship. Read Less
Sail Date February 2018
We chose the Navigator of the Seas as a filler cruise between the Independence and the Freedom.....what a disappointment! We found the ship fairly dirty in many areas, many broken elements, such as chairs, railings, bathroom items, etc. ... Read More
We chose the Navigator of the Seas as a filler cruise between the Independence and the Freedom.....what a disappointment! We found the ship fairly dirty in many areas, many broken elements, such as chairs, railings, bathroom items, etc. The carpet was patched in many areas. Two days in a row, we found pieces of bow tie pasta on the windjammer floor at breakfast time. Out of 40 cruises, I’d rank this one in the bottom 3.......really sad because we are very loyal to Royal. The photo department did an amazing job. The kiosks for ordering pics is great, less time searching for your specific photos. The Diamond Lounge hostess was so sweet. Lastly, and sadly, we witnessed some very rude staff, which has NEVER happened on Royal before. One incident was over bottled water with a lady who had purchased the premium drink package......she wanted two bottles after exercising and they only wanted to give her one at a time..........what a shame! Read Less
Sail Date January 2018
Back to back on Navigator. 5 nights to western Caribbean then 9 nights to southern Caribbean. We are Diamond Plus and we cruised with hundreds (over 500 I believe) D and D+. Diamond lounge was way oversubscribed but they did open the ... Read More
Back to back on Navigator. 5 nights to western Caribbean then 9 nights to southern Caribbean. We are Diamond Plus and we cruised with hundreds (over 500 I believe) D and D+. Diamond lounge was way oversubscribed but they did open the Viking lounge for overflow. Dress code for lounge is non-existent. Many people with shorts/wife beater shirts etc. Staff was able to keep up with drinks (as usual a little tipping got you better service) but food went quickly with little replenishment. We left ship between cruises - mistake. Getting back on was a nightmare. Staff in terminal didn't know what to do with us. The "in-transit" cards they gave us when we left the ship were worthless. Believe the staff at the terminal are contractors (not RCL staff) but they need a lot more training. We used Premier parking for our car. Don't !!! We left the ship at ~8AM and waited at the prescribed spot for a van. We waited for over an hour. Of course when the "one" van showed up the waiting crowd had swelled to 20 or more. Arguments ensued about who had been waiting the longest. I told my travelling companions to wait at the dock while I retrieved the car. Elapsed time from leaving the ship to departing dock with my car - over 2 hours. Ship definitely needs updating. Stains on cabin furniture - obvious signs of sig. wear everywhere. Couldn't get same cabin for B-to-B but not RCLs fault. Even though the cabins were next door to each other we ended up with a different steward. Both were very helpful. Read Less
Sail Date January 2018
BACKGROUND I am writing this on the day we returned from the cruise, so everything is still pretty fresh on my mind. Our second cruise with Royal Caribbean was again outstanding. Our first was just my wife an I on a honey moon. We loved ... Read More
BACKGROUND I am writing this on the day we returned from the cruise, so everything is still pretty fresh on my mind. Our second cruise with Royal Caribbean was again outstanding. Our first was just my wife an I on a honey moon. We loved it and wished to go back with the family. This time, about 7 years later, was with my 2 small children, my parents, my brother, his wife and 3 children. Amazing experience overall. Loved it. Wish I had brought walkie-talkies to communicate. BOARDING We came from Fort Lauderdale on I-95, so we followed Google until we took exit 2D to I-395. This was key as Google told us to go through another way. We simply followed the signs for Port Miami through the Tunnel and got there easily. Once we arrived at the terminal, our bags were immediately taken by the terminal staff. Next we made our way through customs and checked into the ship. Even though my dad forgot his SeaPass print out, we were in the ship within 25 minutes of arriving. Which was very speedy in my opinion. CABIN The cabin was small, but they made great use of the space. I got the most inexpensive interior cabin, so I expected it to be small, however, we slept on the king size bed and my kids were each on their own bunk above the main bed. They loved it and so did we. FOOD Great food, both at the Windjammer and at the Main Dining Room. There was absolutely no need for the specialty restaurants, in my opinion. Vegetarian options for my wife, very actually very delicious as well. ENTERTAINMENT - SPORTS ACTIVITIES Very, very fun. Participated in 2 soccer tournaments and a ping pong tournament with my dad. Lots of fun and medals were awarded. It was competitive, but not rough or professional. Also played basketball with him and a fellow cruise goer on the first night. Rock climbing was fun for my wife and I, and FlowRider was very fun as well. ENTERTAINMENT - CHILDRENS' ACTIVITIES Not great on this ship for us. The arcade was high priced and over in the blink of an eye. Also, we don't really like leaving our kids with anyone, especially someone we do not know. I do wish there were more family oriented activities for families with small children. I know the Liberty of the Seas has H2O Zones, but this one does not, which was a bummer. ENTERTAINMENT - SHOWS Didn't really go to too many shows. Ice skating show on the first night, and a "Minute to Win it" like show. Both were good. Went to to other 'talks' or giveaways, which turn out to be sales pitches. Waste of time. STAFF Outstanding in every way. Friendly, courteous, and genuinely want to make you happier while on the cruise. Some fellow cruise-goers were rude, especially with the staff, the kind of people that have never had a service job. Unfortunately, these people also have to be served. Yet the staff still does their best to give you a memorable experience. SPA The SPA hot stone massage was phenomenal. My dad had knots on his back and had pain and difficulty moving his neck. During the massage was quite painful, but after, he felt like a new man. He enjoyed the cruise with a new way. It was a bit pricey, at $208 + service fee for 75 minutes, but it was worth every penny seeing my dad enjoy the rest of the cruise. EXCURSIONS Cozumel was a let down from last time, partially because of the weather. It was cloudy and very windy. So much so that many excursions were cancelled because of the wind. This time we didn't go on the Cruise excursion, but decided to have a tour guide take us to different places. For 11 people, it was definitely less expensive, but also was not that great. The taxis were cutthroat. It went from $200 for a taxi for 4 hours, to $120 and they tell you to keep it quiet so you think you're getting a good deal. It's best to go directly to the taxi instead of the guys standing trying to sell you the service as they simply refer you to the taxi and get a commission. The places there weren't great. We saw the ruins, which was an OK experience. The tequila place was also just OK. Everybody is trying to sell you something and you can always cut the price by at least half. Less of an experience, and more of a everyone trying to make a buck. I guess it is what it is. Costa Maya was much different. The prices were great, the experience was great. We simply went to the public beach by the ferry ride ($3/person) and then just reserved a bed literally on the shore. We ordered (virgin) drinks and just relaxed in the sun, went in the beach, and my mom got a massage. The massage was very sub-par, but what do you expect for a $20/hour massage? It was very nice, and we were back on the ship for lunch. DISEMBARKATION Had a small issue with having towels left from the day before which we were charged $25/towel for. There looked to be a problem in the system, but at the end the towels were returned and the charges taken off. The bags were taken the night before at 11 PM and we left the room shortly before 8 AM. We had breakfast, had a small family worship in the chapel, and off we went to our area to leave the ship. From the time we were called to the terminal were about 20 minutes or less. So baggage claim, customs, and walking were less than 20 minutes. Super impressive. Very organized. OVERALL Overall, we loved the experience, and were already planning our next cruise. It will most likely be on the Freedom or Oasis as they offer more children-oriented things. Read Less
Sail Date January 2018
We took this cruise as part of an organised group singing event. We've never really been tempted by taking a Cruise with Royal Caribbean but this provided a perfect oportunity to sample the service offered by this cruise line. ... Read More
We took this cruise as part of an organised group singing event. We've never really been tempted by taking a Cruise with Royal Caribbean but this provided a perfect oportunity to sample the service offered by this cruise line. Embarkation was very swift and smooth. Once check in was complete there was only a matter of 10 minutes or so waiting time before boarding. Access to our cabin was delayed a short while but this allowed time to go to the Windjammer to sample our first dining experience. One does have to allow for the fact pretty much everyone converges on this dining area on embarkation so we were expecting it to be busy but nonetheless found a table fairly swiftly. We were however disappointed by the range of food available. The salad in particular only really offered your very basic core ingredients (lettuce, tomato cucumber etc) and the bread seemed to be the leftovers from the last cruise - quite stale. About half way into our dining experience we got chatting to some fellow cruisers only to be met by a very loud check 123 and very loud music over the PA system. Not sure if it was simply patched through to the wrong area but it was very annoying for those trying to have a conversation. This was the 1st experience of dining on the ship and sadly it didn't get much better for the rest of the cruise. The group package we were on pretty much kept us to the main dining room. Our allocation was the early dining at 17:30 which seemed extraordinarily early! Service was ok there. We had specific dietary requirements for my wife which caused a little confusion to start with. We had informed RCCL of this several months beforehand and responding email had advised us to check in with the Restaurant Manager on the 1st day. Initially this guy was nowhere to be found and it took a fair amount of time to work with our waitress to get this sorted. Once it had been I have to say the Chef and staff worked very well to accommodate our needs. Overall the quality of the food in the main restaurant was ok but nothing special. our biggest gripe with the other areas and the most disappointing aspect of the whole cruise was the lack of food options later on in the evening. Such an early sitting means inevitably you are pretty peckish after early evening activities and a need to top up with some hot snacks. This has never been an issue on the previous 3 cruise lines we have been on but RCCL fell way way below our expectations with all dining areas closing after 21:00!! Incredibly the only options are cold sandwiches or rather unsightly looking pizza in the Pavillion Cafe or very limited room service at for a very high service charge (plus delivery and tax!) You can imagine the queues late at night at the Pavillion with this being pretty much the remaining option for any kind of complimentary food. To make matters worse you have to queue once for the food and again for drinks in this venue not helped by the fact there is only 1-2 very slow members of staff at each station non of which appear to have any charisma which brings me swiftly onto our next disappointment. The service in general is there if you ask for it but I have to say there is no real feeling of cruise staff actually wanting to make an effort to provide a service and be friendly in the process. - Quite surprising considering it's a ship full of Americans who thrive on over-enthusiastic customer service in almost any environment. Hardly any of the dining staff appeared to have a smile. The Pavillion Cafe staff in particular seemed generally miserable. We do wonder though if this is simply down to failure in training from RCCL rather than the personal character of the staff. The exception in all this was the amazing "washy washy" guy as you enter the Windjammer. He somehow managed to turn the most mundane job of ensuring you clean hands before entering into a party atmosphere! always smiling, always dancing this guy was awesome and should be promoted up to the ship's entertainment staff. We also noticed a lack of presence of senior officers and staff. We must have seen the Captain once and I can't recall seeing any other officers which is highly unusual. The Ship's main entertainment Director also seemed very allusive. Something else we are just not used to. We only saw him being the MC for the major shows and that was about it. No announcements, no getting involved with demonstrations and chats - nothing. Our last comment on staff finally comes to the main guest service desk who were quite simply arrogant and rude. Twice they gave us incorrect information and all the time were simply miserable. Finally our last gripe comes to the organisation the excursions. Overall the choice of excursions is second to none. There is something for everyone on this cruise be it lazy days on the beach, action adventure, exploration or historical visits. There are also in our opinion very reasonably priced. We were glad we waited to book on the ship rather than pre booking and took advantage of a flash sale following a presentation on the second day and all tours seemed to be available on a full ship which was great! Sadly the organisation when you disembark leaves little to be desired. for some bizarre reason multiple tours are allocated the same tour sticker and number meaning anyone trying follow people in your party gets very confusing. The second day of excursions got even more confusing as there was no allocation of stickers and no meeting in the Theatre meaning you had to fend for yourselves ashore to find the right tour. Disembarkation times were incorrect (cue the confusion at the miserable guest services) meaning a lot of confused passengers at the gangway. Overall I think in general this is not the cruise line for us. We're glad to have had the experience of trying out RCCL but it's not one we would choose in future. Read Less
Sail Date January 2018
Our son arranged this cruise for us as an anniversary gift. We had a ride waiting to take us directly to the port when we arrived in Miami and when we left the ship for home. Getting on/off the ship was very simple and smooth. ... Read More
Our son arranged this cruise for us as an anniversary gift. We had a ride waiting to take us directly to the port when we arrived in Miami and when we left the ship for home. Getting on/off the ship was very simple and smooth. The cabin was well arranged and kept clean and comfortable during the cruise. We especially enjoyed the decorative towel animals the housekeeper kept putting in the stateroom. The food was excellent in the two dining rooms we used (Sapphire deck 5 and Windjammer deck 11). We ate our breakfast and lunch in the windjammer as they had a larger selection. The entertainment and activities were not in our interests. We are not drinkers/partiers. The service was excellent. Everyone we asked questions of answered us or referred us to someone who was more knowledgeable. When we needed something for the cabin, it was brought promptly. We probably wouldn't go again as there was nothing we enjoyed doing on board except watching movies and drinking coffee. We are not jewelry wearers and most clothing was too fancy to wear to places we visit at home. Read Less
Sail Date January 2018
This cruise is the perfect complement to the 9 night cruise which does Aruba, Bonaire, and Curacao. Book them back to back and you have 14 nights and 15 days of great times. The cruise ship is out of Miami Florida. We booked a Jr Suite, ... Read More
This cruise is the perfect complement to the 9 night cruise which does Aruba, Bonaire, and Curacao. Book them back to back and you have 14 nights and 15 days of great times. The cruise ship is out of Miami Florida. We booked a Jr Suite, it was the first time on any Royal Ship, we were in a suite. IT WAS INCREDIBLE. The room was very spacious, the balcony was big enough to do whatever you would like to do and relax. The walk in closet is oversized and clean. Our Stateroom attendant (Moose) was so great. Talk about taking care of his guests, Moose was flat out a perfect host. The Jr Suite was meticulous and clean from top to bottom. All kinds of room to store clothing. The only minus was the amount of slate RCL uses for mattresses. I am thinking only 2 inches slate with about 1/2 inch of foam which tempered the great room. Aside from that negative, the positive was how RCL keeps its cleaning staff so happy is a wonder. Moose was exceptional at what he did. This was our 11th cruise on RCL and I cannot remember any crew member better at keeping a room spotless. We did not do any excursions. We actually wanted to spend as much time as possible on the ship. The Navigator is a bit older, but it is still a awesome ship. We were just on this ship a few weeks ago for the 9 night itinerary. There were a few changes - some positive and some negative so hopefully Royal will look at this feedback and attempt to tweak things for the better. The Dining Room experience changed a bit. Royal was implementing some changes in there. We experienced those changes on Oasis of the Seas. The result was it took an 1 1/2 hours just to get dinner delivered. I spoke with our waiter, assistant head waiter, and head of the dining facilities as well as the senior manager of the dining facility. In every case, our concerns were heard. I saw the same thing on OASIS, it should not take over 1.5 hours to get an appetizer and dinner to the table. To their credit, on the last night, we were able to have a complete meal in an 1.5 hour. The concern is just two weeks ago there was never a time problem getting dinner once ordered within an hour. I would suggest someone at RCL's head office who is the MBA working on squeezing a few more sheckles out of the dinning experience, to take a hard look at the supposed operational efficiency they believe they are achieving . Perhaps getting out of the ivory tower and spending some time in the dining hall observing and asking questions may allow one to see there maybe other ways to achieve "cost efficiency". We saw the same problem on OASIS and now the problem may infect Navigator. Everyone on Navigator tried their best to correct the issue, I was quite impressed with the effort. But these get professionals do follow orders and sometimes those orders are not so good. Entertainment and Activities: Was very good. The ice entertainers were very very good, as were all the headliner acts. The cruise director staff had a bit of a shake up from two weeks ago. It appears that an existing member of the cruise staff was elevated to "Activities Manager". This new manager will do exceeding well in this new capacity, the activities on the shorter cruise were better than the 9 night cruise we were just on January 5, 2018. The Cruise Director (Cuddy) and his entire staff are really good at what they do. It was if they were family members making sure we were going to have a great time. From all the games, trivia, and sports activities they put on, really great fun. These are really good people too which makes it that much better. Service: For the most part 99.5%, the wait staff, hotel staff and bar staff are outstanding. They are so good and want to make the experience so great. However, Royal may want to re-examine their "top tier event" strategy. As a Crown and Anchor member, we have traditionally been invited to one top tier event that lasts about 45 minutes. It typically has some type of special entertainment, some what of a limited open bar for the duration and recognition for a few of the Pinnacle Members. Well, just like the welcome aboard party, the top tier event was nothing more than a big marketing speech with the highlight being a 5 minute dance by two of the entertainers along with cheap sparking wine for about 10 minutes. We were told how much we were valued by the Captain, he spoke for about 6 minutes and as soon as he stopped speaking the booze was shut off. Then we were told to hurry up and get out because the lounge was going to be used for a private function. Two weeks earlier (with a different Captain), the Top Tier event on this shop was held in Studio B with a specially choreographed ice show and the open bar lasted a solid 40 minutes. Quite frankly, the way we were treated was Embarrassing. If Royal Caribbean International wants to keep its "top tier" cruisers happy, making them feel cheap isn't the way to go. Sadly, this was the worst "top tier event" we have ever attended. Aside from the experience above and the slate top mattress, Navigator and its crew will make sure you have a great vacation. Read Less
Sail Date January 2018
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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