Sail Date: March 2010
Cruise from hell was on March 13,2010 Navigator of the Sea's RCL. Mind you we are Diamond members (10 or more sailings on this line) Should have known from the attempt to board this was NOT going to be a fun cruise. Upon arrival at ... Read More
Cruise from hell was on March 13,2010 Navigator of the Sea's RCL. Mind you we are Diamond members (10 or more sailings on this line) Should have known from the attempt to board this was NOT going to be a fun cruise. Upon arrival at the embarkation where I presented my DL and Certified Birth Cert ( I called and asked if it was still acceptable, it is) the lady stated that the last names did not match. I jokingly stated that when I was born I was single, I am now married....lol...She next informed me "I don't think they will let you on the ship " I thought I was on candid camera or something. I pointed out I have sailed many times, as she could see by the Diamond status on your ships and used this birth cert and DL each time. She informed me they are really cracking down ???? Do I have a copy of my marriage cert with me ?? Of coarse I do not, who would take that considering I cruised with them many times and have never ever been asked for it. Next I was informed she was going to get a supervisor. Supervisor asked if there was someone at our house that could fax him the marriage cert ? I said NO there is not. His next question was do you all have children ? I said yes, we do His reply was "can you call and ask them to go to your house and send it ? Considering our son is in Iraq (Marine) fighting for our country that is not an option. Next asked what state we were married in He will try to go online and pull it up and print it (at our expense ($22) We were then shown to a room to wait for about an hour while this went on. He did get it and we proceeded on the ship. Next big surprise was the NO SMOKING rule now in place. We were NOT informed of this, we both smoke and would never consider a room where smoking was not permitted even if it was free, much less pay for it. Called the desk to ask if we could pay for an upgrade to balcony (where you may smoke outside) Not available, we were told. Never Again on this line. Why not have some non-smoking decks and some smoking decks ? Room card, did not work replaced it 5 times, still no luck. I was unable to get into my room or purchase anything while on board the whole time. My favorite was when we went to their private Island. Of coarse when I tried to get off the ship the alarm went off, they hit some buttons on the computer and let me go ashore. Getting back on however was not that easy. Apparently when my card was swiped a little boy's pic was coming up. Not sure what I did wrong for this to occur. I was asked if I had any ID with me while trying to board. Mind you it's their private Island ??? I was in a bathing suit, with a cover up on. I did not have any ID other than my card. My husband was then asked if he had any ? We took cash, card and sunscreen only. We then were escorted to the 5th floor to get yet another NEW ID card. The security guard that walked us up there had the lady try twice for a new card, no luck, little boy still. Security guard then said I'm sorry mam we need to go back down to 1st floor and re-do your pic and get you a new card. By this time I have to pee like a racehorse.I'm hot (93 degrees) and wanting a shower, and then some lunch. We go all the way back down to do the new pic-surprised the camera is not working.....We then have to head over to another camera and this time it works....finally. Excited I may have card that actually works. I put it in my door, nothing still does not work. Try to buy something in gift shop, no luck My husband can purchase goods though. (yes, we are on the same folio) I tell the lady in the gift shop my husbands card works and I already had to get 5 new ones. She says if your husbands card works then we can use it. I go all the way up on the deck, find my husband, get his card, go back to the shop, hand it to the same clerk who informs me Oh, no sorry the person who's name is on the card has to be here. Food on this ship is not as good as Carnival. And forget about seconds unless you are young and exposing yourself. My husband was not allowed to have a second lobster. The young exposed girls at the table were allowed. We complained to the head waiter who asked our cabin # and which server etc...head waiter said he will look into it and we will definitely hear from him that night NEVER heard a word. Stateroom attendant was unable to understand English. Smaller cabins than Carnival . Royal has seen its last dollar from us. I recommend any other line than RCL For the Gamblers- the old slots they have still spit out coins. No ticket in ticket out yet.I hate touching dirty coins. No new machines, all are at least 10-15 yrs old Very (old)limited selection of slots. No way to track your play either, you do not put your card in the machine (they are too old) At no time did I ever meet anyone employed in the casino. On every other ship I get comped drinks, wine sent to my table, baskets to my room. (I play alot) But not a word from anyone. Good luck finding an ashtray in Casino I think they have 4-5 for the whole place.If you are lucky enough to find one, keep it, take it from machine to machine with you. We had another cruise already booked on RCL for Sept, along with 40 of our friends (22 cabins) We called to get a refund as my husband refuses to ever step foot on another RCL ship. All have called to get a refund and we are going on another line (Carnival) where we get treated like they do care. Read Less
Sail Date: January 2010
I have cruised 15 times before and actually this cruise would have made me a Diamond Member.(10 Sailings) I used to think Royal Caribbean was one of the best in the industry but after this last cruise,not anymore. I feel that it has ... Read More
I have cruised 15 times before and actually this cruise would have made me a Diamond Member.(10 Sailings) I used to think Royal Caribbean was one of the best in the industry but after this last cruise,not anymore. I feel that it has lowered it standards so much that there is no class left on this line and that is what used to separate it from the rest. Everything on and off of the ship that is related to Royal Caribbean is about making a buck, not the passengers enjoyment. I booked this cruise 5 months in advance thinking I was safe since RCCL has a "Price Guarantee" Well the rates dropped, and dropped and dropped. When I called RCCL four times, they said that the "Price Guarantee" did not apply to "Royal Sales Events" pricing. What kind of crap is that. So in a nutshell, my parents who booked last minute, same category paid hundreds less than us and they had use of our money for months. DON'T BOOK UNTIL LAST MINUTE TO GET THE BEST DEAL. In just the last few years, the following have disappeared from Royal Caribbean ships. The midnight buffets, Chocolates on the pillows, the Caribbean night by the pool, the platinum member gift (hat or tote bag) Hair Conditioner (It still says they provide it on their website.) and much much more. What has appeared are a $4 charge every time you pick up the phone for room service after midnight and if you try to call for room service at any other time, they do not answer the phone, I imagine it is to discourage you from ordering. We had to call guest services and see if they could connect us. This happened every time. The price of the drinks is outrageous. The drink of the day was as much at $8.50 plus tip and they have made the glasses much smaller than they used to be. Wine...OMG. 1-$9.99 bottle of wine in Ohio is $56.50 on the ship incl.gratuity. They have reduced the value of the Platinum member coupon books so much that you might as well throw them away. ie: Buy one bottle of wine for $50 or more and get the second (over $50. for 15% off) So because you are a platinum member 2 bottles for $107.50 with gratuity. At home for this wine-$20. The menu in the dining room has not change in years. The best food on the ship comes at a cost of $20 and $25. per person in Chops and Portofinos. This is the kind of food that used to be in the dining room and included in your cruise fare. We ate Breakfast in the WindJammer and not once did someone come and collect our dirty plates or ask us if we wanted juice or coffee. This is all self serve now. What is not self serve anymore are the beverages in the Windjammer, they have a station with glasses of water, juice, coffee. This prevents anyone from refilling their own water bottle so that you have to pay $4.95 for theirs.(I drink at least 8 of these a day...You do the math) When I asked the beverage attendant to please refill my bottle for me they refused. Shaking his head, making a tisk, tisk noise. Also, on our last evening in the Windjammer, the wine water actually growled at my 80 year old mother, not once but twice, because she did not want to buy wine. OMG, I couldn't believe my ears. We could not get 4 chairs together in the solarium. On the last day, We went down early and got 4 towels with our seapass cards, for which you will be charged $20 per towel if not returned to them. The women handed me the towels and said if I got caught saving chairs and I lost the towel because of it, I would be charged. My husband and I said "we are getting two additional chairs for my Mom and Dad who had to wait for the elevator because they couldn't do the stairs and besides, we haven't been able to get 4 seats together on the entire cruise. She just shrugged. This would have been a pleasant sea day but the solarium pool was closed all day for some reason and the spa took the color out of all of our swimsuits, over treated. We would finally doze off when the bing bing bing of announcement went off to announce to everyone that Royal Caribbean needed more of our money and that we should hurry and go buy bingo cards ($44 for 4 games), or amber jewelry or Fine Art at the auction. This happened every hour. VERY annoying but the straw that broke the camels back was this..... We were on this cruise with my parents who in the past had bought and paid for 12 staterooms in D1 for a family cruise in 2007 on the Adventure of the Seas and they wanted to do it again for our family this summer. One the first day I called down to guest services and asked them to move them closer to the elevator, as it was too far for my Mom to walk. They wouldn't and the ship was not at capacity. At that moment Royal Caribbean lost $30,000 from my Parents because we will not book another cruise with them again. As far as entertainment. They had a great comedian one night but the Royal Caribbean singers and dancers sucked. For a relaxing vacation, do yourself a favor and book a hotel or condo on the beach somewhere and enjoy the beauty, culture and flavors of the country you are visiting. It will be much cheaper and much more enjoyable then being trapped, herded and bullied by of a cruise ship company that wants every penny you have. Read Less
Sail Date: August 2009
Just off this Rome-Sicily-Athens-Turkey(Ephesus)-Crete. A total waste of time.First, these are not great ports. Sicily was 100 degrees, and only had a 2 1/2 hr drive each way for 45 minutes on MT Etna or a vist to an ampitheatre in a ... Read More
Just off this Rome-Sicily-Athens-Turkey(Ephesus)-Crete. A total waste of time.First, these are not great ports. Sicily was 100 degrees, and only had a 2 1/2 hr drive each way for 45 minutes on MT Etna or a vist to an ampitheatre in a tourist town that closes 12-3 pm. This gives you an hour for sites and barely an hour for shopping which is limited. The port town is awful.Our kids stayed in town and the highlight was a car on fire. Athens was fine, but all tours sold out very early, forcing us to find a taxi/pseudo guide. Kusadasi was the best stop, and the highlight. Great town and the ruins of the town of Ephesus were outstanding. Crete...why even stop. Dock and off around 8am, and on the ship around 1pm, with a 55/pp trip to a crowded beach the only main option, and a riun site, which we did, which was very poor compared to Ephesus. As per the ship...crowded!!! The 3 small pools were never accessable in any daylight hour. You don't want to walk the periphery unless you are prepared for the gauntlet of cigarette smoke...awful. All outside decks were loaded with smokers, which was allowed. THe food was poorer than any other cruise we ever were on and the buffett often had no seats. Another thing I never read about Royal Carribean (our first, usually Princess), was the limited access for the kids to the things they brag about. Ice skating...most days it is open only for 2 hours, with the exception, the last day at sea. Same with the rcok climbing and in line skating. You book with the expectation these are 6-10 hours a day and easy access. Not so. When open, the rock wall was 30-45 minute wait. Skating was a parking lot and often they ran out of common sizes. It was laughable the inline "dog walk" (about a 40 ft narrow oval) was closed due to "wind". I checked...ship was at 20 knots and wind speed 8-10 on the monitor. It's a ship at sea for goodness sake! First and last time on Royal C. Our kids totally agreed. Read Less
Sail Date: March 2009
I was gravely disappointed with this cruise on the Navigator of the Seas with Royal Caribbean on March 18th. It started from the time I called Royal Caribbean to learn they did not rent wheel chairs while aboard the ship. I was ... Read More
I was gravely disappointed with this cruise on the Navigator of the Seas with Royal Caribbean on March 18th. It started from the time I called Royal Caribbean to learn they did not rent wheel chairs while aboard the ship. I was trying to get one for my mother who was traveling with us and has Multiple Sclerosis. Then I found out as we were on the ship they did have Royal Caribbean wheel chairs, we saw them quite frequently aboard the ship. I can not understand why they told me they did not have them when I called and no they did not tell me they where out for that sailing. It was a direct "no" we do not rent wheel chairs. So my mother spent most here time in her cabin without a wheelchair. I was extremely disappointed with everything on the ship. They served the same food in the Windjammer for breakfast and lunch everyday of the week. Breakfast I can understand, but not lunch!! I have never had that even cruising three times before with them. I went on my first cruise on Carnival in December 08 and was quite impressed with them compared to this cruise. They had a wide variety of food everyday and it was never the same. Who wants to eat the same food over and over? Carnival even offered FREE Sushi on there three day cruise. On past ships with Royal Caribbean they have the Seaview Cafe that offered chicken wings, onion rings, and a variety of other options. They do not have that on their newer ships. Instead they give you Johnny Rockets and charge you a fee of 4.95. How much more greedier are they going to get? My experience with dinner in the formal dinning rooms was not as well as expected. Our service was terrific but the food was mediocre. We were told they do not offer lobster on there 3 or 4 day cruises. On my recent three day Carnival cruise we had lobster, plus paid much less for the cruise itself. Even the shows on this cruise were only average, the shows on Carnival for excellent actually incredible compared to this cruise. They have also changed there delivery policy on alcohol. They use to deliver it to your room on the day before departure. Now you have to pick up you alcohol the day you depart. I guess they don't think you have enough to do on departure day. I asked the two men working "how am I going to pack it if my luggage is already packed up and gone". The two gentlemen looked at me like I don't care that is your problem. We all know the reason they started this policy is greed again. They want to make sure you buy their watered down drinks, so they can make more money off of you. We also noticed on departure day a few people in are area alone that had forget to pick up their alcohol. One person had been waiting over an hour for them to bring it out to her. Royal Caribbean is not looking out at all to what could make your departure easier. I booked this cruise for ten of us and one person who went with us had only been on Carnival ships. She had cruised with Carnival about fifteen times and I had raved so much about Royal Caribbean I was embarrassed by the end of this cruise. She won't be going back on a Royal Caribbean ship ever. In short the comparison from this four day cruise on Royal Caribbean compared to the three day on Carnival. Which, this is something I never thought I would say Carnival well surpassed by expectation. I don't believe I will be traveling on Royal Caribbean anytime in the near future. I hope everyone reads this and it helps make your decision if you are considering a cruise between the two. Please don't make the same mistake. Remember you are on this cruise with no other food but what they serve you and I don't think anyone wants to eat the same thing over and over!! Read Less
Sail Date: August 2008
Totally agree with my fellow sailor's review - I think we were on the same ship? This cruise was FULL of Italians which may not seem so bad but they are the rudest and most arrogant people I have ever met! They will not queue and ... Read More
Totally agree with my fellow sailor's review - I think we were on the same ship? This cruise was FULL of Italians which may not seem so bad but they are the rudest and most arrogant people I have ever met! They will not queue and will ignore any queue no matter how large. This was not helped by the staff frequently serving them anyway even if a row has erupted. There were very few English on this ship which made sitting and chatting a little difficult. We had tried to get an extra cabin a month prior to sailing and were told that there were only junior suites left at a cost of £4000 but we were told by staff on board that the empty cabins were sold to the Italians for next to nothing just before sailing?! (Confusing).Our cabin as I suspected was too small and cramped as we had two kids with us (royal caribbean had assured us they were made to accommodate four!!!Don't think so!!) and when we did meet some British over the course of the holiday they had all been upgraded - disappointing. On arrival we found in our drawers a green and mouldy choc chip cookie!!! Otherwise it was ok. Food was bland and often lukewarm or even cold. It was very difficult to get a seat at breakfast we tried various times to no avail. Staff were very good however. Had problems with a large item for $800 incorrectly going on our bill - this took the staff three days to sort out and i was beginning to get a bit stressed out about it in the end!!!! The ports were all good except there wasn't really enough time to do anything in Crete - Turkey was just amazing!!!! Messina a bit quiet but pretty. Ephesus is not to be missed!!!!!!We had a wonderful tour guide which made the experience really enjoyable. We didn't use the main dining room as the vegetarian menu was very fancy and my kids are both veggies but we were told the staff were surly and that it took a long time to get all three courses. We paid our gratuities before sailing but we found they were prepaid to the Waiters in the Main Dining Room and we hadn't been in there - so that was irritating aswell - we did ask if we could do anything about it but were told "no" Would definitely cruise again but not with RC we found it not the best value for money and we were totally disappointed - as a travel agent myself we are hyped up to believe RC to be 'fantastic' but my experience doesn't back this up!!!! Read Less
Sail Date: December 2007
My family and I just returned from a 4 night cruise on Navigator and we are dumbfounded by total lack of service, organization and quality of this cruise. We are seasoned cruisers and have cruised on all major cruise lines. We have been on ... Read More
My family and I just returned from a 4 night cruise on Navigator and we are dumbfounded by total lack of service, organization and quality of this cruise. We are seasoned cruisers and have cruised on all major cruise lines. We have been on Navigator's 7 day itinerary a year ago in Dec of 2006 and enjoyed it a lot. This year it seems that we are on a different ship in a different world - the change is dramatic and experience is very negative for most part. The only few positive points were: kids program is very good, public rooms are ok but very loud, Ixtapa lounge had a good music band and singers, cruise director was trying, but he had no staff to work with. There was no enrichment program unless you call marketing of spa service san enrichment. There were no dance lessons. There were no cooking shows. I will start from the beginning of the cruise. Rooms and interior of the ship have disintegrated in 1 year - it looks used, uncared for and un-maintained. Walls are dirty, carpets are stained, and windows are dirty everywhere on the ship and in cabins. Safe in our cabin was not working; it took an hour to get maintenance to fix it. The cabin was hot, and all ship felt like a/c was not working. First day, maintenance was fixing a/c in our room, and said that it was fixed. After a very bad night sleep and splitting headache in the morning (it was over 90 degrees in the cabin in the morning) we had called room attendant and she had to call her supervisor to get maintenance back to fix the a/c. He was in and out of the room for better part of the day changing filters, blowing air and whatever else he needed to do, so room was unusable for most of the day. Most public places on the ship were also overheated and it just felt hot and steamy everywhere (and not in a good sense). People everywhere were complaining that it is the hottest ship they've been on. It was my birthday on this day, and I had some other plans how to spend it besides being a watchdog in a hot room over a/c maintenance. I am a crown and anchor member and specifically notified RCCL at the time of reservation that we are taking this cruise in a celebration of my birthday. However, there was no Happy Birthday note, no acknowledgment from the cruise line or room attendant whatsoever. Moreover, staff in the dining room did not acknowledge it either. There has never been a cruise before where we would celebrate a birthday or anniversary and dining staff would not know about the date and would not bring a cake. Dining room is a separate issue on this cruise. Food was mediocre to say the least. Windjammer was simply horrible - mix of Dennis and Taco Bell (I would not know since I don't eat in those places, but I could not eat anything in Windjammer as well). They had jerked chicken, rise, beans, fried potatoes and carrots and peas every day. I think you get the picture. Main dining room did not serve lobster on any night. I was on Carnival and Norwegian short cruises before and they served lobster. I have been on a 3 day Majesty before and they served lobster as well. For most part, everything I ordered for dinner was left hardly touched since it was tasteless and uneatable. I have ordered fish fillet one evening simply to find out that it was not de-boned. I have ordered shrimp salad the next day to find out that shrimps had tails on (salad with tails - that's the first). There was not a desert on the menu that I could not resist. Sommelier never came to the table; we had to order dinner wine from a bus boy. Waitress had to bring bread, tea, lemon, etc, so everything had to be asked for at least twice. And you had to ask for everything - she would bring salad but you had to ask for dressing, she would bring turkey but you had to ask for gravy or cranberries. You could get drinks by the pool, but any other part of the ship you had to go to the bar and order, there was no-one in sight to serve it to you. Room service was an hour late to bring us breakfast. Room steward did not bring ice, clean towels, had to be asked for every little thing, my husband had to go to service desk more then once during the cruise, and finally she did not bring the survey at all. Entertainment was another uncharted territory. The show was horrific, we walked out of it last year, this year with new staff of singers and dancers it is just as bad. Ice show is the same as last year, only change is that main skater was falling more times then jumping. The rest of the entertainment was non-existent. There was a comedian on the first night, there was supposed to be a show on the third night, but they could not get microphones to work, so they moved it to the 4th night but forgot to announce it in a daily planner, so only people who happened to be at the promenade at that time saw it (we were there, but many people were not). And last but not least - disembarkation. It was bizarre. We had to go the distance from the aft of the ship to the front of the ship outside in the port just to get in line for luggage, and since ship was parked at the furthest left of the terminal, we then had to carry all luggage for about ½ mile to the center of the terminal to the garage or taxi parking. Considering that this morning in Florida was only 51 degrees and most of the people were dressed in shorts in t-shirts the pleasure of that excuse was very doubtful. It took us 1 hour and 10 minutes from the time we left the ship to the time we got inside the car in the garage. What a huge disappointment this turned out to be. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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