Sail Date: November 2015
The Navigator was a wonderful ship. I love the larger ships with a promenade. We were in a balcony cabin D2-9252 which was roomy and plenty of storage. We also loved the location and easy access to everywhere we wanted to go. The ship ... Read More
The Navigator was a wonderful ship. I love the larger ships with a promenade. We were in a balcony cabin D2-9252 which was roomy and plenty of storage. We also loved the location and easy access to everywhere we wanted to go. The ship offered many classes from making pasta to making sushi. We did take the sushi class it was great and then we got to eat our creations. Every night I would devour the cruise compass to plan for the next day. I didn't want to miss anything on-board. There were plenty of activities day and night. The Quest was hilarious. We took early dining at 6pm if I had to do it again I think I would prefer my time dining. I found it was a little rushed to get there for 6 especially if you were on a tour. But we had fabulous table mates that I looked forward to seeing every night. Since we traveled alone we were able to meet so many wonderful and interesting people at Breakfast and lunch where the dining room encouraged table sharing. The headliner entertainment was fabulous. Ice show awesome. Even the smaller bar/lounges offered great bands. Two Poets offered a guitar player/singer that we closed every night. Our first stop in Labadee was great, we were there last year too and loved it. A perfect/scenic beach location. My only complaint is in the excursions. In St Kitts we took Scenes of St Kitts $45.75 because our originally booked tour was cancelled at the last minute. The tour bus was very small and unfortunately we were the last two to board so we had to sit separately (single seats were on one side) and we had the two front single seats. Bob had to climb over the bus mechanical compartment (which I could not do) and I had to sit sideways the whole trip. Not an inch offered for your feet. Even the couple in the double seat next to me had to sit sideways. AWFUL! Don't expect to see a botanical garden as advertised, I have more flowers in my yard. For the price would expect to at least have a decent seat. Then in St.Maarten, We took Magical highlights tour for $95.75. A catamaran tour & trip to Marigot. Again on a small bus. No joke the aisle was about 4 inches wide and I had to displace all my internal organs to get thru. If you weight more than 150 lbs or had a pot belly this was not the bus for you. The catamaran ride was a huge disappointment. Every stop was torture to get off. I know we like the security of RCCL tours but tours offered off the ship that my table mates took were only $20 in St Kitts, including beer/drinks and $40 in St. Maarten. They followed the same tour route but didn't include the boat ride which would have been just fine. Their buses were roomy and comfortable. So I would definitely rethink booking RCCL tours. Disembarkation was very easy and well organized. I loved the ship and services and attention was superb. My only issue was tours. They need to be careful what tour operators they choose. Read Less
Sail Date: November 2015
Our first time on RCL, being fairly loyal to NCL. Could not turn down a special price of under $180 pp. Arranged for our own transfers, arrived at port and bag taken and were shown into terminal around 2:45 PM. Very long lines, snaking ... Read More
Our first time on RCL, being fairly loyal to NCL. Could not turn down a special price of under $180 pp. Arranged for our own transfers, arrived at port and bag taken and were shown into terminal around 2:45 PM. Very long lines, snaking back and forth. We got in line and moved 10 feet in 30 minutes. Went to ask someone at the door what the issue was, and got no response. As the position we were in did not allow us to see the screening area we were not aware of the power outage until we rounded the first turn in the line, some 45 minutes after we got in line. Hand screening luggage and people had slowed the line to a crawl, but no one informed us of this. Were moved to another line, at the back again, and waited another 45 minutes. Just as we reached the screening area we were told to move to the other side of the terminal as that side now had power. Back of the line again and 15 minutes to get to screening, then to registration/sail card line but told the line for our group was closed. Still another 15 minutes to get card and onto the ship. All this was port authority problem, not necessarily RCL. Our first inside cabin and was pleasant and well kept. Mattress was a bit hard, bathroom very small. Only a single dispenser of shower gel/shampoo, no additional toiletries. No turn-down service, no mint/chocolates like other lines and no towel animals. Plenty of storage. Making the two twins into king bed meant right side of bed was difficult to get into, as edge of vanity did not allow easy passage to the side of the bed. Food was good for the most part, typical buffet spread but dining room fare was quite good. Our single evening in the Italian specialty restaurant was excellent. Entertainment was a bit so-so, as the production numbers were a bit odd, but the ice show was quite imaginative and entertaining. Staff was accommodating and friendly. We saw very few officers out and about, never saw the captain. Ship is very lovely and opulent and we liked the wide shopping area. Getting to the main theater in the front of the ship was difficult Read Less
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2 Helpful Votes
Sail Date: November 2015
We are a cruise short of Diamond Status and this too was our worst cruise ever. I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board coupled with the total failure of ... Read More
We are a cruise short of Diamond Status and this too was our worst cruise ever. I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board coupled with the total failure of RCCL to step in and address the issue. The power was out in the terminal and I get it is not RCCL's fault but their failure to even minimally deal with the plight of thousands of their passengers stuck outside the terminal on a very hot day was inexcusable. There was no alternative plan to get the passengers on board with the process taking 3-4 hours on average and more than 7 hour to board all the passengers. After obtaining our seapass, the first three RCCL employees we actually encountered were hawking photographs, beverage packages and spa services. Not one person was at the entry to the ship to say hello, offer a cold drink or even the offer slightest of apologies for the delay. The only time anyone spoke to the issue was when the cruise director commented over the airways that the boat drill and leaving the port would be delayed due to the terminal issues. The boarding process was so bad and RCCL response so inadequate that it lingered for us througout the entire cruise making this cruise the worst we ever were on. Unfortunately, it did not end once we did enter the ship. Upon entering the room, both of us immediately ran into the foul smell (you guess) that ran throughout the stateroom. I will say that we went to guest services and it was addressed quickly and was not an issue the rest of the cruise. As to the Navigator itself, obviously the ship has been updated in some of the common areas but those areas that were not are showing it's age, an example our stateroom. By the way the glass on our balcony stateroom and most of the glass on the ship was the dirtiest I have ever seen. The MDR food was fine, with our MDR waiters being the best part of the cruise. On the other hand, the buffet was the worst ever on any cruise we have taken. From breakfast to lunch and dinner the food selection was limited, virtually unchanged everyday, lukewarm with many dishes downright visually unappealing. We actually enjoy the buffet experience while cruising but this one was rock bottom. By the way the promenade cafe was equally as bad as the buffet. The entertainment was anywhere from amateur hour to average. Clearly the overall experience depends on the level of ship you are on. Having been on the Oasis, Allure and the NCL Getaway all in the past 2 years the level of service offered, the quality and variety of food offerings and the varied more professional entertainment experience was dramatically different. We never encountered any issues on any of these ships even worth a mention. As a result of this experience if we ever do return to RCCL it will only be on Oasis and above class of ship. We have been on the NCL Getaway twice in the last year and likely will go on the Escape next. We actually consider the Getaway to be the best cruise we have been on and was the best value to boot. The final fitting end to our Navigator experience was the departure which was to start at for those wanting to carry off their luggage at 6:00am which we took part in. Only issue is the the terminal apparantly does not open till 7:00am. Around 6:50am I happened to see several customs officers walking in uniform from the parking lot into the side of the terminal clearly arriving for work at 7:00am. Around 7:05am we were allowed to disembark. Hey RCCL how about maybe next time verifying with the port what time they actually open for business. This cruise has so annoyed us because RCCL failed to take responsibility for their passengers. The port is part of the experience and their washing of their hands does not cut it. Diamond status can wait a long, long time because it will be a long, long time before I return on a RCCL ship. Read Less
1 Helpful Vote
Sail Date: November 2015
We have taken 40+ cruises and are RCCL Diamond members so we have seen a lot of "issues" that didn't ruin our cruise---until now. We received an email from RCCL advising us to not arrive until 2pm because the ship was ... Read More
We have taken 40+ cruises and are RCCL Diamond members so we have seen a lot of "issues" that didn't ruin our cruise---until now. We received an email from RCCL advising us to not arrive until 2pm because the ship was coming in from Galveston and would not arrive early. When we arrived we were turned away by the police and told to come back in an hour because of loss of power. We were left standing in long lines without AC and no knowledge of what was going on except that power was lost at 1pm and at 3pm it had still not been restored. At 5 pm we were sent into another almost totally dark building with no AC to wait in long lines. NO information was given to us about what was going on except it was Port Everglades fault. RCCL had 5 HOURS to get some generators and get us processed by this time but we were all ignored and it was almost 7 before we boarded. I asked if they had a line for TOP TIER but was just told to find the shortest line and wait!!! As we finally got to our room we were told we had to immediately go to our muster station-----TO STAND SOME MORE!!!! My husband checked in and then we went back inside and told them he would no longer stand so we sat down. Not one person on RCCL apologized for the problem, they all blamed it on Port Everglades but RCCL should have had a plan in place and fixed this in less than 6 hours!!!! The ship was very dirty. The crew must have partied the two days it took to sail to Fort Lauderdale because the windows were so dirty it looked like constant fog. Most of the bars were closed every day so it was hard to find a drink. The Diamond lounge ran out of glasses every night and the servers were rude and slow!! We have paid thousands of dollars for this "perk" but we certainly don't feel appreciated by RCCL. The Entertainment was horrible. Who wants to watch ballrooms dancers or listen to 1940's "rat pack" music----nobody younger than 80!!? The piano player was great and had a full house every night. The guy in Two Poets didn't seem to have his act together and was slow to start and long pauses between songs. One afternoon they had a scavenger hunt that included kids screaming in the LIBRARY. Who would think that was a good idea??!! Embarkation was another nightmare. After waiting in line more than an hour and getting to "ding" off the ship from hell, my husbands card buzzed and we were sent back to customers service for another TWO hour wait so they could run his credit card. They had our card on file, we purchased several things on board but no one told us we had to have it scanned until we were ready to get off. This happened to HUNDREDS of people. We got constant "messages" on the TV about spa and shopping deals but nothing about scanning your card. We took over four hours to get off the ship and we were at a different terminal so we were suppose to take a shuttle to get our car. The shuttles were very small (30 people), we had to stand in the rain and several hundred people were already waiting so we took a cab. We did not know until the day before that we were returning to a different terminal when the Captain made a passing statement at the end of his noon report but no information on how we were to get our cars!!! Even when we asked the C&A officer he wasn't sure but "probably" shuttles. When they managed to send us notice not to arrive at the port until 2pm they could have notified us about the change when we returned Again RCCL took no responsibility for this lack of communication! During the top tier party the Captain didn't bother to show up and again no apology from any of the officers. The food was very bland and the Windjammer food was the same thing everyday. What happened to Mexican food in Mexico and bar b que for lunch??!! White rice and mashed potatoes, really?! A lot of people on this ship were first time cruisers because it was such a short cruise and RCCL should have been at it's best so they would re-book. We were not in the mood to defend RCCL. We took this ship a year ago for a week and it was one of the best cruises so we were looking forward to it. Now it is the worst cruise we have ever taken. Terrible Captain and Hotel manager. Read Less
1 Helpful Vote
Sail Date: November 2015
Pooooooooor management. Horrible Port organization. Power outages at port, people waiting hours. Handicapped people forced out in heat. Cruise unorganized. Staff walking over trash with no attempt to pick up. Bar staff was generally ... Read More
Pooooooooor management. Horrible Port organization. Power outages at port, people waiting hours. Handicapped people forced out in heat. Cruise unorganized. Staff walking over trash with no attempt to pick up. Bar staff was generally good except one guy in disco that seemed to want to argue with several guests. Food in dining room was just ok, we upgraded to chops which was very good. Sea Passes had to constantly be reactivated...three hours in a bar with no announcements about leaving...then told we did not pay our bill, although we guaranteed with card prior to leaving, upon check in and again at guest services..hundred of passengers over an over told same story. Upper staff were not pleasant the girl in charge of handicapped was ugly to one passenger and pretty much told her to shut up and deal with it. I love RCCL but this was absolutely unacceptable..was glad to get back home. Oh and the kicker is they charged by cabin mates charges to my bill...contacted customer service and to date....still no response....Skip Ft. Lauderdale and skip this crew. Even the wait staff advised that management was bad and I felt bad for them that everyone was complaining. Line at Guest services was an hour long anytime i went, although they were at least friendly. Best thing was that Mario was on our cruise! Boat was rehabbed nicely and could be a great ship. Activities are limited and same old things they have had for twenty years. Shops are limited. Accessible rooms are large and comfortable. We did have a dirty washcloth on our balcony from the time we got there and was still there when we left. had been there some time as it had turned brown on edges. Read Less
Sail Date: November 2015
I have always loved RCCL. I talked a first time cruiser into going on a short test cruise..WORST DECISION. This ship has absolutely no management. We had a very old and brown washcloth on our deck from the time we got there until we ... Read More
I have always loved RCCL. I talked a first time cruiser into going on a short test cruise..WORST DECISION. This ship has absolutely no management. We had a very old and brown washcloth on our deck from the time we got there until we left. I would bet it is still there. Cabin 7604. The cruise began with an extremely chaotic port in Port Everglades. No organization there either. Power goes out and everyone is left in dark port or outside. No plan for disabled passengers to get in out of the heat. We arrived early, although told not to, because we had to check out of our hotel. Having a disabled passenger, we were moved and shuffled in and out of wheelchair and barked orders, wheelchairs here, then no..go back, was a mess. Once on board the chaos continued. Wait staff complained about the bad management of ship as we all complained. Event and entertainment was poor. Food was not up to par in dining room--i believe in an effort to force you into the "cover charge" dining venues. The windjammer used to have good food for breakfast and lunch but this too was disorganized and mashed potatoes and white rice daily. Burgers daily. The most disturbing things to me were: 1) the management (white shirts) walked over trash, were rude to people who stopped them and generally didn't seem to be monitoring anything other than themselves and, 2) generally the dirtiness of the ship and 3) the fact they seemed to be unable to retain credit card information for the short duration and continually made you get back in line at customer service and then once again stopped you as you were leaving after a 3 hour delay. We had to give our credit card information 3 times and today when speaking with customer service they were still missing information...drink packages seemed to be charged though..I would have to really think long and hard about going back on RCCL Read Less
1 Helpful Vote
Sail Date: November 2015
I have only sailed with Royal Caribbean and thought the first cruise was good but maybe not as great as I didn't know what I was doing and the weather didn't cooperate. This cruise was a nightmare. They sent out several emails ... Read More
I have only sailed with Royal Caribbean and thought the first cruise was good but maybe not as great as I didn't know what I was doing and the weather didn't cooperate. This cruise was a nightmare. They sent out several emails stating not to show up before 2pm and we got there at 1:50pm and 4.5hours later started walking into the boat. Unfortunately, the 4.5 hours was spent in the heat standing in line for unorganized chaos. We found out later that people who showed up at 11am got on the boat in about 20 minutes. And had over 4 hours of boat time, all to themselves. At least our bags showed up- some didn't even have that luxury. (we got a note asking for assistance in locating about 4 passengers bags that were missing or placed in someone else's room.) Once on board, I would like to say we were greeted warming and served some tasty snacks. This was not the case. They refused to serve until after the muster drill. Which I understand, but they should have had sandwiches and drinks while we were waiting for the muster drill which didn't happen for another 1.5 hours. Service was awful, the wait staff was annoyed that were wanted to eat dinner and enjoy ourselves. We had hoped to turn it around as my friend and I were there to ultimately see Chit chen Itza, and cross that goal off of our bucket list. Activities onboard had been cancelled and shuffled around without any notice and the karaoke machine had broken and then was replaced by a game that started and ended 30 mins before and after the karaoke entertainment so there was no option to participate in that either. The night before we were supposed to dock our excursion was cancelled due to lack of sign ups. That was it, no options were offered to assist us in attempting to see this excursion which had already been bought and paid for. I had to ask for internet access to try and find something ourselves. We found an amazing new option, however- due to the time that they cancelled the trip, our new option to see Chitchen Itza was not available as they didn't receive notification in time. Additionally, when we landed at port in Cozumel, the Oasis of the Seas- another Royal Caribbean Cruise was docked. They could have at least attempted to have us join their excursion, but they couldn't be bothered. No one was able or interested in helping us and even messed up crediting the correct account from where the excursions had been purchased. they kept insisting that they could fix it but only on the last day. The line was so long the last day that I think their plan was to get people to just leave without getting helped. We had to go back 4 times to get the same issue resolved. I would recommend the Royal Caribbean Cruise on the Navigator of the Seas- if you enjoy dealing with Comcast Customer Service. It's the same type of training. not helpful and just tries to sell you on things you don't want. Read Less
Sail Date: November 2015
Decided to take a cruise all by my lonesome and got a great last minute deal. I'm normally a NCL cruiser. I stayed at the Hyatt Place in Ft. Lauderdale. Nice hotel and offered a complementary shuttle from the airport, and a $10 ... Read More
Decided to take a cruise all by my lonesome and got a great last minute deal. I'm normally a NCL cruiser. I stayed at the Hyatt Place in Ft. Lauderdale. Nice hotel and offered a complementary shuttle from the airport, and a $10 shuttle to the Port. Even though the email said to arrive by 2pm, I arrived around noon, and initial check in was a breeze. However, while sitting in the holding area to board the ship, power went out. We sat in the dark for awhile but by 1:30 or so we were allowed to board. Unfortunately, passengers who arrived later than me, had to wait hours to board due to the power outage. I thought the ship itself was nice and easy to navigate. I enjoyed the sushi in the Japanese restaurant, and the meals in the main dining room were all pretty tasty. The waitstaff were excellent. Windjammers was just OK. I could always find something to eat there that was pretty good. But I can't say anything was outstanding. I had a balcony stateroom and it was quite nice. I thought it had plenty of shelving and storage. The bed was a little hard. My room was clean and I obligatory towel animals were cute. Cozamel was beautiful. Took a nice excursion tour of the island. Once thing I noticed was the lack of engagement with the crew. For instance there was a meet and greet for other solo travelers on the daily agenda. I attended expecting someone from the ship's social director staff to be there to kind of coordinate, however no ship staff were there. The 10-12 of us who showed up basically figured it out on our own. The staff I did encounter were generally friendly and helpful, I just didn't encounter that many of them. And when I did they were trying to hawk goods, like beverage packages or wine tastings. I did get the beverage package, and made sure I got my money's worth :). The bar tenders at the R bar were excellent and made some really creative cocktails. I attended a little bit of the broadway style show. It just wasn't to my taste. I did enjoy the Ice Show a great deal I also ordered the wi-fi service as I needed to maintain contact with home. It worked OK the second day (although slow), but by the 3rd day it did not work at all. I went to customer service and stood in line for about 45 minutes. I was told they would credit my account for the day. However, when I got my final bill on the last day, my account had not been credited. The customer service line at the point was too long to deal with, so I called customer service a few days later and the helpful CSR credited my account. Disembarkation was another disaster. I had an 8:30 disembarkation time, and had previously been told by staff that the disembarkation process would take approximately 45 minutes. I stood in various lines for 2 hours. When RC staff were asked why is the line so slow, they had no answers. They were not helpful at all. Finally after realizing there was probably another hour of line to go, I got the attention of a port agent and told her I had a 12:30 flight and was afraid I might miss it. She pulled me from the line and took me to the front where it took all of 1 minute to complete disembarkation. It looked like there were only 4-5 port agents working. So I'm not sure if the issue was the port authority or RC. But RC really did little to let people know what was going on. Read Less
Sail Date: November 2015
Up front I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board the NOS and more importantly RCCL failure to step in and address the issue. The power was out in the ... Read More
Up front I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board the NOS and more importantly RCCL failure to step in and address the issue. The power was out in the terminal and I get it is not RCCL's fault but their failure to even minimally deal with the plight of thousands of their passengers stuck outside the terminal on a very hot day was inexcusable. There was no back up plan to get their passengers on board with the average board time being 3-4 hours and about 7 hour to board all the passengers. After obtaining our seapass, the first three RCCL employees we actually encountered were interested in selling us photographs, beverage packages and spa services. Not one person was at the entry to the ship to say hello, offer a cold drink or even offer the slighest of apologies for the delay. The only time anyone spoke to the issue was when the cruise director commented over the airways that the boat drill and leaving the port would be delayed due to the terminal issues. The boarding process was so bad and RCCL response so inadequate that it lingered for us througout the entire cruise making this cruise the worst we ever were on. Unfortunately, it did not end once we did enter the ship. Upon entering our room, we immediately ran into the foul smell (you guess). I will say that we went to guest services and it was addressed quickly and was not an issue the rest of the cruise. As to the Navigator itself, it was nothing more than okay to us, yes the ship has been updated in some of the common areas but those areas that were not are showing it's age, including our stateroom. The MDR food was fine, with our MDR waiters being the best part of the cruise. On the other hand, the buffet was the worst ever on any cruise we have taken. From breakfast to lunch and dinner the food selection was limited, virtually unchanged everyday, lukewarm with many dishes visually unappealing. We actually enjoy the buffet experience while cruising but this one was rock bottom. BTW, ditto for the food in the promenade cafe. As to the entertainment it was average, with the shows in the theatre bordering on amateur hour. It is clear to us that that the overall cruise experience depends on the level of ship you are on. Having been on the Oasis, Allure and the NCL Getaway all in the past 3 years the level of service offered, the quality and variety of food offerings and the varied and more professional entertainment experience was dramatically different than that on the NOS. As a result of this experience going forward if we return to RCCL it is either the Quantam or Oasis class. We have been on the NCL Getaway twice in the last year and likely will go on the Escape next. We actually consider the Getaway to be the best cruise we have been on and was the best value to boot. The final fitting end to our Navigator experience was that departure started for those wanting to carry off their luggage at 6:00am which we took part in. Only issue is the the terminal apparantly does not open till 7:00am. Around 6:50am I happened to see several customs officers walking and sipping coffee on their way into the terminal. Around 7:15am and 1:15 minutes after announced departure time we were allowed to disembark. Next time maybe the ship should coordinate with the port what time they actually open for business. I would talk about the upcharge restaurants and tours but I refused to spend anything more than the minimum on this cruise. We are a cruise short of Diamond status but were so taken back by our experience that it will likely be a long time before we return. Read Less
Sail Date: November 2015
The Good: The ship is most luxuriously decorated. Lots of amazing photo ops. We felt good just being there. Lots to do and see. Evening dining was great. (We were alone and chose 5:30 traditional dining with a table for 6. It ... Read More
The Good: The ship is most luxuriously decorated. Lots of amazing photo ops. We felt good just being there. Lots to do and see. Evening dining was great. (We were alone and chose 5:30 traditional dining with a table for 6. It was a great social success.) The food, service and table appointment equals the best upscale restaurants in Galveston - and is included with the cruise price. RC spends a lot of effort promoting specialty dining, but we were very happy with "our" table. The evening service waitstaff is more than amazing - you will be glad to tip them extra! The Bad: The mattress was worth complaining about- but to no avail. Our bed was as poor as camping in a sleeping bag and air mattress. I have stayed in Motel Six and had better rest. Bad. The Ugly: Galveston port is under construction, and since they receive no tax money, it is pay-as-you-go slow. The planned upgrades will hopefully take care of embark and debark problems. The food/service is so-so in the Windjammer- the free buffet is unimaginative, but it offers the best views of any aboard. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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